@wilnertech/halopsa-mcp-server 1.5.0 → 1.6.0

package/dist/tools/ticket-reference-data.js

@@ -19,7 +19,7 @@
  *     with a single GET /Category call; no more hang.
  */
 import { z } from 'zod';
-import { formatResponse } from '../utils/formatter.js';
+import { formatResponse, withCompactDefaults } from '../utils/formatter.js';
 import { TTL } from '../cache/memory-cache.js';
 import { FormatOptionsSchema } from '../schemas/common.js';
 // =============================================================================
@@ -60,9 +60,14 @@ const ListTicketCategoriesArgsSchema = z.object({
 });
 const ListTicketOutcomesArgsSchema = z.object({
     tickettype_id: z.number().int().optional()
-        .describe("Optional. When supplied, fetches the ticket type (with includedetails=true) and filters the " +
-        "global outcome list to the IDs listed in the tickettype's outcomes[] array. The Halo " +
-        '/Outcome endpoint does not support server-side tickettype filtering — scoping is client-side.'),
+        .describe('Optional. When supplied, fetches the ticket type (with includedetails=true) and filters ' +
+        'the global outcome list to the IDs in the tickettype\'s allowed_actions[] (documented ' +
+        'Halo field) or outcomes[] (legacy fallback). The /Outcome endpoint does not support ' +
+        'server-side tickettype filtering — scoping is client-side.'),
+    agent_id: z.number().int().positive().optional()
+        .describe('Optional. Accepted for future per-agent ACL filtering (access_control[], enduser_role_ids). ' +
+        'Current filter is tenant-global (actionvisibility boolean only): actionvisibility===false ' +
+        'outcomes are excluded. Outcomes with other ACL restrictions return without accessible field.'),
     format_options: FormatOptionsSchema,
 });
 // =============================================================================
@@ -119,6 +124,32 @@ function unwrapList(response, preferredKey) {
     const record_count = wrapped.record_count ?? items.length;
     return { items, record_count };
 }
+/**
+ * Default compact fields for list_halopsa_ticket_categories.
+ * Ensures callers always see name and tickettype_id (type_id) in compact mode
+ * even though those fields are absent from the legacy compactItem() heuristic.
+ *
+ * Both 'name' and 'value' are included: Halo uses 'value' on some endpoints
+ * and 'name' on others depending on version. Both 'tickettype_id' and 'type_id'
+ * are included: the MCP uses tickettype_id while Halo uses type_id internally.
+ * Fields not present on the raw response are null-filled (Bug 7 null-fill).
+ */
+const CATEGORIES_COMPACT_DEFAULTS = [
+    'id', 'name', 'value', 'type_id', 'tickettype_id',
+];
+/**
+ * Default compact fields for list_halopsa_ticket_outcomes.
+ * NOTE: `accessible` is intentionally NOT in this list. S2 fix: `accessible` is
+ * only attached to a row when it is deterministically true or false (i.e., when
+ * ACL filtering was actually applied). Including it here would cause filterFields()
+ * to null-fill rows where it should be absent, defeating the honest-omission policy.
+ * The formatter's Branch 2 returns the full compact object including `accessible`
+ * when it exists because filterFields() projects from the already-annotated object.
+ */
+const OUTCOMES_COMPACT_DEFAULTS = [
+    'id', 'name', 'button', 'sequence', 'hidden',
+    'is_resolution', 'is_internal_note',
+];
 /**
  * Compact an outcome record into the token-efficient shape.
  *
@@ -145,6 +176,112 @@ function compactOutcome(o) {
         is_internal_note,
     };
 }
+/**
+ * Compute the accessible flag for a single outcome given optional agent_id.
+ *
+ * actionvisibility is a boolean in Halo's schema (verified 2026-05-12 against
+ * components.schemas.TOutcome.properties.actionvisibility in halopsa-swagger.json:
+ * { "type": "boolean", "nullable": true }). Prior code used 0/1/2 integer enum
+ * branches — those never matched a runtime boolean value and were a silent no-op.
+ *
+ *   inactive === true          → accessible: false (always)
+ *   actionvisibility === false → accessible: false (hidden from action menu)
+ *   actionvisibility === true, null, or undefined → 'unknown' (permissive by this
+ *     gate, but other ACL fields not yet checked client-side)
+ *
+ * Note: the current actionvisibility-based filter is tenant-global (applies equally
+ * to all agents). Per-agent ACL filtering via access_control[] / enduser_role_ids
+ * requires agent_id and role lookup — deferred to a future iteration.
+ *
+ * @param o       - The raw outcome from GET /Outcome
+ * @param _agentId - Reserved for future per-agent ACL; currently unused
+ */
+function computeAccessible(o, _agentId) {
+    if (o.inactive === true) {
+        return false;
+    }
+    // actionvisibility is a boolean in Halo's OpenAPI schema (TOutcome in
+    // halopsa-swagger.json: { "type": "boolean", "nullable": true }).
+    // false = hidden from the action menu (not accessible).
+    // true, null, or undefined = visible by this gate.
+    if (o.actionvisibility === false) {
+        return false;
+    }
+    // We cannot deterministically confirm full accessibility without resolving
+    // the agent's role memberships against access_control[] and enduser_role_ids.
+    // Return 'unknown' rather than a misleading 'true'.
+    return 'unknown';
+}
+/**
+ * Shared helper: fetch and optionally filter the outcomes for a given
+ * tickettype_id. Used by both listTicketOutcomes (tool handler) and
+ * buildOutcomeDiscoveryRefusal (ticket-actions.ts diagnostic builder).
+ *
+ * Returns HaloPSATicketOutcomeCompact[] (not the accessible-annotated form)
+ * so the caller can apply its own ACL logic.
+ *
+ * S4 fix: inactive outcomes (inactive === true) are always excluded regardless
+ * of agent_id. Active outcomes (inactive === false or absent) qualify. This
+ * prevents admin-disabled outcomes from appearing in valid_outcomes_hint.
+ *
+ * When agent_id is supplied, outcomes with accessible===false are also excluded.
+ * Outcomes with accessible==="unknown" are always included.
+ *
+ * @param client        - HaloPSA API client
+ * @param tickettypeId  - Ticket type ID to filter outcomes to (optional)
+ * @param agentId       - Agent ID for ACL filtering (optional)
+ */
+export async function getOutcomesForTicketType(client, tickettypeId, agentId) {
+    // Fetch global outcome list (cached 1h)
+    const response = await client.getCached('/Outcome', { count: 200 }, {
+        enabled: true,
+        ttl: TTL.TICKET_OUTCOMES,
+        keyPrefix: 'ticketoutcomes:all',
+    });
+    let { items } = unwrapList(response, 'outcomes');
+    // S4 fix: always exclude inactive outcomes — admin-disabled outcomes should
+    // never appear in valid_outcomes_hint or resolution-outcome detection.
+    items = items.filter((o) => o.inactive !== true);
+    // Client-side filter to the tickettype's outcome allowlist.
+    // PRIMARY: RequestType.allowed_actions[] + allowall_actions (boolean) — the
+    // documented Halo schema (verified 2026-05-12 against RequestType in
+    // halopsa-swagger.json: 423 properties, zero named "outcomes").
+    // FALLBACK: ttResponse.outcomes[] — undocumented field some tenants surface
+    // with includedetails=true; kept for backward compatibility.
+    if (tickettypeId !== undefined) {
+        const ttResponse = await client.getCached(`/TicketType/${tickettypeId}`, { includedetails: true }, {
+            enabled: true,
+            ttl: TTL.TICKET_TYPES,
+            keyPrefix: `tickettype:${tickettypeId}:details`,
+        });
+        if (ttResponse.allowall_actions !== true) {
+            // Documented path: filter by allowed_actions[].id (Restriction schema).
+            const allowed = ttResponse.allowed_actions;
+            if (Array.isArray(allowed) && allowed.length > 0) {
+                const idSet = new Set(allowed.map((r) => r.id));
+                items = items.filter((o) => idSet.has(o.id));
+            }
+            else {
+                // Fallback: undocumented outcomes[] some tenants surface with includedetails=true.
+                const legacy = ttResponse.outcomes;
+                if (Array.isArray(legacy) && legacy.length > 0) {
+                    const idSet = new Set(legacy);
+                    items = items.filter((o) => idSet.has(o.id));
+                }
+                // If neither field is present, return the full active list (permissive fallback).
+            }
+        }
+        // allowall_actions === true → no restriction; return all active outcomes.
+    }
+    // Apply ACL filtering when agent_id is provided: drop false, keep true + unknown
+    if (agentId !== undefined) {
+        items = items.filter((o) => {
+            const accessible = computeAccessible(o, agentId);
+            return accessible !== false;
+        });
+    }
+    return items.map(compactOutcome);
+}
 // =============================================================================
 // Implementations
 // =============================================================================
@@ -192,7 +329,7 @@ export async function listTicketPriorities(client, args) {
         const ttResponse = await client.getCached(`/TicketType/${args.tickettype_id}`, { includedetails: true }, {
             enabled: true,
             ttl: TTL.TICKET_TYPES,
-            keyPrefix: `tickettype:detail:${args.tickettype_id}`,
+            keyPrefix: `tickettype:${args.tickettype_id}:details`,
         });
         // Support both field names Halo uses across versions.
         const defaultSla = ttResponse.default_sla ?? ttResponse.sla_id;
@@ -209,7 +346,10 @@ export async function listTicketPriorities(client, args) {
     return formatResponse(normalized, formatOpts, { record_count: normalized.length });
 }
 export async function listTicketCategories(client, args) {
-    const formatOpts = resolveFormat(args.full, args.format_options);
+    const resolvedFormat = resolveFormat(args.full, args.format_options);
+    // Wire per-tool compact defaults so compact mode returns name + tickettype_id
+    // instead of the legacy compactItem() heuristic (Bug 3).
+    const formatOpts = withCompactDefaults(resolvedFormat, CATEGORIES_COMPACT_DEFAULTS);
     // Bug 7 fix: single GET /Category — no loop, no per-tickettype fetching.
     // The Halo endpoint ignores count/tickettype_id params and always returns
     // the full list (~90 records). Caching prevents repeat hits.
@@ -232,11 +372,20 @@ export async function listTicketCategories(client, args) {
  * If tickettype_id is supplied, fetches the ticket type with includedetails=true
  * and filters to the outcome IDs in its `outcomes[]` array.
  *
+ * Inactive outcomes (inactive === true) are always excluded — admin-disabled
+ * outcomes are never surfaced to the LLM.
+ *
+ * If agent_id is supplied, performs ACL filtering: outcomes with
+ * accessible=false are dropped. When agent_id is omitted, no ACL filtering
+ * is applied and the `accessible` field is omitted from each row.
+ *
  * NOTE: The /Outcome endpoint does not support server-side tickettype filtering.
  * Scoping is always performed client-side.
  */
 export async function listTicketOutcomes(client, args) {
-    const formatOpts = args.format_options ?? { format: 'compact' };
+    // Wire per-tool compact defaults so accessible field is not stripped by
+    // legacy compactItem() (which would strip it since outcomes have id + name).
+    const formatOpts = withCompactDefaults(args.format_options ?? { format: 'compact' }, OUTCOMES_COMPACT_DEFAULTS);
     // Fetch global outcome list.
     const response = await client.getCached('/Outcome', { count: 200 }, {
         enabled: true,
@@ -244,22 +393,66 @@ export async function listTicketOutcomes(client, args) {
         keyPrefix: 'ticketoutcomes:all',
     });
     let { items } = unwrapList(response, 'outcomes');
-    // Optional client-side filter via tickettype's outcomes[] array.
+    // Always exclude inactive outcomes — admin-disabled outcomes must not reach
+    // the LLM regardless of tickettype_id or agent_id (matches getOutcomesForTicketType).
+    items = items.filter((o) => o.inactive !== true);
+    // Optional client-side filter to the tickettype's outcome allowlist.
+    // PRIMARY: RequestType.allowed_actions[] + allowall_actions (boolean) — the
+    // documented Halo schema (verified 2026-05-12 against RequestType in
+    // halopsa-swagger.json: 423 properties, zero named "outcomes").
+    // FALLBACK: ttResponse.outcomes[] — undocumented field some tenants surface
+    // with includedetails=true; kept for backward compatibility.
     if (args.tickettype_id !== undefined) {
         const ttResponse = await client.getCached(`/TicketType/${args.tickettype_id}`, { includedetails: true }, {
             enabled: true,
             ttl: TTL.TICKET_TYPES,
-            keyPrefix: `tickettype:detail:${args.tickettype_id}`,
+            keyPrefix: `tickettype:${args.tickettype_id}:details`,
         });
-        const allowedIds = ttResponse.outcomes;
-        if (Array.isArray(allowedIds) && allowedIds.length > 0) {
-            const idSet = new Set(allowedIds);
-            items = items.filter((o) => idSet.has(o.id));
+        if (ttResponse.allowall_actions !== true) {
+            // Documented path: filter by allowed_actions[].id (Restriction schema).
+            const allowed = ttResponse.allowed_actions;
+            if (Array.isArray(allowed) && allowed.length > 0) {
+                const idSet = new Set(allowed.map((r) => r.id));
+                items = items.filter((o) => idSet.has(o.id));
+            }
+            else {
+                // Fallback: undocumented outcomes[] some tenants surface with includedetails=true.
+                const legacy = ttResponse.outcomes;
+                if (Array.isArray(legacy) && legacy.length > 0) {
+                    const idSet = new Set(legacy);
+                    items = items.filter((o) => idSet.has(o.id));
+                }
+                // If neither field is present, return the full active list (permissive fallback).
+            }
         }
-        // If the tickettype has no outcomes[] array, return the full global list.
+        // allowall_actions === true → no restriction; return all active outcomes.
     }
-    const compacted = items.map(compactOutcome);
-    return formatResponse(compacted, formatOpts, { record_count: compacted.length });
+    // Build accessible-annotated compacted rows.
+    // S2 fix: only attach the `accessible` field when its value is meaningful
+    // (true or false — i.e., when ACL filtering was actually applied). The
+    // 'unknown' placeholder is dropped entirely to avoid token waste and to
+    // prevent callers from treating it as a usable filter signal.
+    // When agent_id is supplied: also drop outcomes with accessible===false.
+    // When agent_id is absent: include all rows but omit the `accessible` key
+    // (no filtering was applied, so the field carries no information).
+    const annotated = items
+        .map((o) => {
+        const compact = compactOutcome(o);
+        const accessible = computeAccessible(o, args.agent_id);
+        if (accessible === 'unknown') {
+            // Drop the field — honest: no filter was applied for this row
+            return compact;
+        }
+        return { ...compact, accessible };
+    })
+        .filter((row) => {
+        // When agent_id provided, drop deterministically inaccessible outcomes
+        if (args.agent_id !== undefined) {
+            return row.accessible !== false;
+        }
+        return true;
+    });
+    return formatResponse(annotated, formatOpts, { record_count: annotated.length });
 }
 /**
  * Look up a single outcome by name (case-insensitive, first match).
@@ -296,13 +489,13 @@ export const getTicketTypeTool = {
 };
 export const listTicketStatusesTool = {
     name: 'list_halopsa_ticket_statuses',
-    description: 'List HaloPSA ticket statuses. Each record carries `type` (0=regular ticket statuses, 1=Order, 2=Item, 3=Action Required/Invoiced/With CAB) and `sequence` (UI ordering). NOTE: the API does NOT return `complete` / `is_closed` / `is_active` flags despite some prior documentation. To find the canonical Closed status, match `name === "Closed" && type === 0` (returns id=9 on this tenant). For Order/Item flavours, see id=13 "Closed Order" (type=1) and id=15 "Closed Item" (type=2). Cached 1h.',
+    description: 'List ticket statuses. Each carries `type` (0=ticket, 1=Order, 2=Item, 3=other) and `sequence`. Canonical closed = name==="Closed" && type===0. Cached 1h.',
     schema: ListTicketStatusesArgsSchema,
     handler: listTicketStatuses,
 };
 export const listTicketPrioritiesTool = {
     name: 'list_halopsa_ticket_priorities',
-    description: "List HaloPSA ticket priorities. Halo's priorities are SLA-scoped — each SLA has its own priority levels with overlapping integer ids (1-4). Pass `tickettype_id` to filter to that ticket type's default SLA, OR inspect `slaid` on each record to disambiguate. The `id` field is the integer priority value (1-4) that maps to `Faults.priority_id` on ticket creates — NOT the underlying GUID (exposed as `sla_priority_id`). Returns all 12 records (3 SLAs x 4 levels) when no tickettype_id is supplied. Includes fix/response time hints. Cached 1h.",
+    description: 'List ticket priorities. Halo priorities are SLA-scoped; `id` is the int (1-4) to pass as priority_id, `slaid` disambiguates. Pass tickettype_id to scope to that type\'s default SLA. Cached 1h.',
     schema: ListTicketPrioritiesArgsSchema,
     handler: listTicketPriorities,
 };
@@ -314,7 +507,7 @@ export const listTicketCategoriesTool = {
 };
 export const listTicketOutcomesTool = {
     name: 'list_halopsa_ticket_outcomes',
-    description: "List HaloPSA ticket outcomes — the action outcomes selectable when adding a ticket action (e.g., Triage, Resolved, Closed, Escalated). Returns compact shape: {id, name, button, sequence, hidden, is_resolution, is_internal_note}. NOTE: is_resolution and is_internal_note are HEURISTICS (name-match + respondtype) — verify against your tenant's outcome configuration before automation. Pass optional tickettype_id to filter to outcomes allowed for that ticket type (client-side via the tickettype's outcomes[] array). GET /Outcome does not support server-side filtering. Cached 1h.",
+    description: 'List ticket outcomes (Triage/Resolved/Closed/etc). Returns {id, name, button, sequence, hidden, is_resolution, is_internal_note}. Optional tickettype_id (client-side filter), agent_id (ACL filter). Active outcomes only. Cached 1h.',
     schema: ListTicketOutcomesArgsSchema,
     handler: listTicketOutcomes,
 };

package/dist/tools/ticket-reference-data.js.map

@@ -1 +1 @@
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package/dist/tools/tickets.d.ts

@@ -149,6 +149,7 @@ export declare const UpdateTicketArgsSchema: z.ZodObject<{
 export declare const CloseTicketArgsSchema: z.ZodObject<{
     ticket_id: z.ZodNumber;
     resolution_note: z.ZodOptional<z.ZodString>;
+    resolution_outcome_id: z.ZodOptional<z.ZodNumber>;
 }, z.core.$strip>;
 export declare const DeleteTicketArgsSchema: z.ZodObject<{
     ticket_id: z.ZodNumber;
@@ -199,6 +200,18 @@ export declare function updateTicket(client: HaloPSAAPIClient, args: z.infer<typ
  */
 export declare function deleteTicket(client: HaloPSAAPIClient, args: z.infer<typeof DeleteTicketArgsSchema>): Promise<string>;
 export declare function closeTicket(client: HaloPSAAPIClient, args: z.infer<typeof CloseTicketArgsSchema>): Promise<string>;
+/**
+ * Map a Halo-internal field name to the equivalent MCP parameter name.
+ *
+ * Halo uses `category2`..`category6` internally while the MCP exposes
+ * `category_1`..`category_5`. Custom fields (CF* names) are not mapped to a
+ * standard param — they are returned in a separate `required_customfields`
+ * array. All other names are returned unchanged.
+ *
+ * Returns null for custom fields (CF* prefix) — callers handle these
+ * separately.
+ */
+export declare function mcpParamForHaloField(haloName: string): string | null;
 /**
  * Pure-local validation of a proposed ticket payload against the cached
  * tickettype schema. No write is performed — this is a dry-run helper.
@@ -210,6 +223,13 @@ export declare function closeTicket(client: HaloPSAAPIClient, args: z.infer<type
  * the value equals 3 indicates "required for tech/API create". When either
  * condition is true, the field is counted as required.
  *
+ * Fields nested inside `group.fields[]` or `fields[]` (both group-nesting
+ * shapes Halo uses across versions) are also walked — not just top-level.
+ *
+ * Halo-internal category field names (category2..category6) are translated
+ * to MCP equivalents (category_1..category_5). Custom fields (CF* prefix)
+ * are reported in a separate `required_customfields` array.
+ *
  * Standard ticket fields (summary, client_id, tickettype_id) are always
  * required regardless of the tickettype schema.
  */

package/dist/tools/tickets.d.ts.map

@@ -1 +1 @@
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