@wilnertech/halopsa-mcp-server 1.5.0 → 1.6.0

package/dist/tools/registrations.js

@@ -5,13 +5,17 @@
  * Tool inventory (71 total):
  *   Assets (11), Users (7), Sites (4), Clients (3),
  *   Reference data (4), Ticket reference data (6 — incl. outcomes),
- *   Tickets (8 — incl. validateCreateTicket), Ticket actions (4 — incl. SLA hold/release),
+ *   Tickets (8 — incl. validateCreateTicket; getTicketsBatch counted under Batch),
+ *   Ticket actions (4 — incl. SLA hold/release),
  *   Ticket custom fields (2),
  *   Batch operations (5 — assets, users, sites, tickets, bulk-update),
  *   Ticket links (1 — read-side only),
  *   Workflows (6 — list/get/list-steps/create/update/delete),
  *   Ticket milestones (5 — list/set/add/remove + get-current),
  *   Budgets (5 — list/create/delete BudgetType, get/set per-ticket)
+ *
+ * COUNT BREAKDOWN: 11+7+4+3+4+6+8+4+2+5+1+6+5+5 = 71
+ * The `allTools` array is the authoritative source; verify with allTools.length.
  */
 // Asset tools (11)
 import { listAssetsTool, getAssetTool, searchAssetsBySerialTool, searchAssetsByHostnameTool, createAssetTool, updateAssetTool, deleteAssetTool, listAssetCustomFieldsTool, getAssetFieldSchemaTool, findAssetMatchTool, scanAssetDuplicatesTool, } from './assets.js';
@@ -25,7 +29,7 @@ import { listClientsTool, getClientTool, searchClientsTool, } from './clients.js
 import { listAssetTypesTool, listAssetStatusesTool, listContactTypesTool, listAgentsTool, } from './reference-data.js';
 // Ticket reference data tools (6)
 import { listTicketTypesTool, getTicketTypeTool, listTicketStatusesTool, listTicketPrioritiesTool, listTicketCategoriesTool, listTicketOutcomesTool, } from './ticket-reference-data.js';
-// Ticket tools (9 here; getTicketsBatchTool is the 10th and lives in batch-operations.ts)
+// Ticket tools (8 — getTicketsBatchTool lives in batch-operations.ts and is counted there)
 import { listTicketsTool, getTicketTool, searchTicketsTool, createTicketTool, updateTicketTool, closeTicketTool, deleteTicketTool, validateCreateTicketTool, } from './tickets.js';
 // Ticket action tools (4)
 import { addTicketActionTool, listTicketActionsTool, holdTicketSlaTool, releaseTicketSlaTool, } from './ticket-actions.js';
@@ -83,7 +87,7 @@ const allTools = [
     listTicketPrioritiesTool,
     listTicketCategoriesTool,
     listTicketOutcomesTool,
-    // Tickets (9)
+    // Tickets (8 — getTicketsBatchTool counted under Batch operations below)
     listTicketsTool,
     getTicketTool,
     searchTicketsTool,

package/dist/tools/registrations.js.map

@@ -1 +1 @@
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+{"version":3,"file":"registrations.js","sourceRoot":"","sources":["../../src/tools/registrations.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;;;;GAkBG;AAIH,mBAAmB;AACnB,OAAO,EACL,cAAc,EACd,YAAY,EACZ,wBAAwB,EACxB,0BAA0B,EAC1B,eAAe,EACf,eAAe,EACf,eAAe,EACf,yBAAyB,EACzB,uBAAuB,EACvB,kBAAkB,EAClB,uBAAuB,GACxB,MAAM,aAAa,CAAC;AAErB,iBAAiB;AACjB,OAAO,EACL,aAAa,EACb,WAAW,EACX,sBAAsB,EACtB,cAAc,EACd,cAAc,EACd,iBAAiB,EACjB,sBAAsB,GACvB,MAAM,YAAY,CAAC;AAEpB,iBAAiB;AACjB,OAAO,EACL,aAAa,EACb,WAAW,EACX,cAAc,EACd,iBAAiB,GAClB,MAAM,YAAY,CAAC;AAEpB,mBAAmB;AACnB,OAAO,EACL,eAAe,EACf,aAAa,EACb,iBAAiB,GAClB,MAAM,cAAc,CAAC;AAEtB,2BAA2B;AAC3B,OAAO,EACL,kBAAkB,EAClB,qBAAqB,EACrB,oBAAoB,EACpB,cAAc,GACf,MAAM,qBAAqB,CAAC;AAE7B,kCAAkC;AAClC,OAAO,EACL,mBAAmB,EACnB,iBAAiB,EACjB,sBAAsB,EACtB,wBAAwB,EACxB,wBAAwB,EACxB,sBAAsB,GACvB,MAAM,4BAA4B,CAAC;AAEpC,2FAA2F;AAC3F,OAAO,EACL,eAAe,EACf,aAAa,EACb,iBAAiB,EACjB,gBAAgB,EAChB,gBAAgB,EAChB,eAAe,EACf,gBAAgB,EAChB,wBAAwB,GACzB,MAAM,cAAc,CAAC;AAEtB,0BAA0B;AAC1B,OAAO,EACL,mBAAmB,EACnB,qBAAqB,EACrB,iBAAiB,EACjB,oBAAoB,GACrB,MAAM,qBAAqB,CAAC;AAE7B,gCAAgC;AAChC,OAAO,EACL,0BAA0B,EAC1B,wBAAwB,GACzB,MAAM,2BAA2B,CAAC;AAEnC,6BAA6B;AAC7B,OAAO,EACL,kBAAkB,EAClB,iBAAiB,EACjB,iBAAiB,EACjB,mBAAmB,EACnB,qBAAqB,GACtB,MAAM,uBAAuB,CAAC;AAE/B,yBAAyB;AACzB,OAAO,EACL,qBAAqB,GACtB,MAAM,mBAAmB,CAAC;AAE3B,qBAAqB;AACrB,OAAO,EACL,iBAAiB,EACjB,eAAe,EACf,qBAAqB,EACrB,kBAAkB,EAClB,kBAAkB,EAClB,kBAAkB,GACnB,MAAM,gBAAgB,CAAC;AAExB,6BAA6B;AAC7B,OAAO,EACL,wBAAwB,EACxB,uBAAuB,EACvB,sBAAsB,EACtB,yBAAyB,EACzB,uBAAuB,GACxB,MAAM,iBAAiB,CAAC;AAEzB,mBAAmB;AACnB,OAAO,EACL,mBAAmB,EACnB,oBAAoB,EACpB,oBAAoB,EACpB,mBAAmB,EACnB,mBAAmB,GACpB,MAAM,cAAc,CAAC;AAEtB,MAAM,QAAQ,GAAG;IACf,cAAc;IACd,cAAc;IACd,YAAY;IACZ,wBAAwB;IACxB,0BAA0B;IAC1B,eAAe;IACf,eAAe;IACf,eAAe;IACf,yBAAyB;IACzB,uBAAuB;IACvB,kBAAkB;IAClB,uBAAuB;IACvB,YAAY;IACZ,aAAa;IACb,WAAW;IACX,sBAAsB;IACtB,cAAc;IACd,cAAc;IACd,iBAAiB;IACjB,sBAAsB;IACtB,YAAY;IACZ,aAAa;IACb,WAAW;IACX,cAAc;IACd,iBAAiB;IACjB,cAAc;IACd,eAAe;IACf,aAAa;IACb,iBAAiB;IACjB,qBAAqB;IACrB,kBAAkB;IAClB,qBAAqB;IACrB,oBAAoB;IACpB,cAAc;IACd,4BAA4B;IAC5B,mBAAmB;IACnB,iBAAiB;IACjB,sBAAsB;IACtB,wBAAwB;IACxB,wBAAwB;IACxB,sBAAsB;IACtB,yEAAyE;IACzE,eAAe;IACf,aAAa;IACb,iBAAiB;IACjB,gBAAgB;IAChB,gBAAgB;IAChB,eAAe;IACf,gBAAgB;IAChB,wBAAwB;IACxB,qBAAqB;IACrB,mBAAmB;IACnB,qBAAqB;IACrB,iBAAiB;IACjB,oBAAoB;IACpB,2BAA2B;IAC3B,0BAA0B;IAC1B,wBAAwB;IACxB,uBAAuB;IACvB,kBAAkB;IAClB,iBAAiB;IACjB,iBAAiB;IACjB,mBAAmB;IACnB,qBAAqB;IACrB,mBAAmB;IACnB,qBAAqB;IACrB,gBAAgB;IAChB,iBAAiB;IACjB,eAAe;IACf,qBAAqB;IACrB,kBAAkB;IAClB,kBAAkB;IAClB,kBAAkB;IAClB,wBAAwB;IACxB,wBAAwB;IACxB,uBAAuB;IACvB,sBAAsB;IACtB,yBAAyB;IACzB,uBAAuB;IACvB,cAAc;IACd,mBAAmB;IACnB,oBAAoB;IACpB,oBAAoB;IACpB,mBAAmB;IACnB,mBAAmB;CACpB,CAAC;AAEF,MAAM,UAAU,gBAAgB,CAAC,QAAsB;IACrD,KAAK,MAAM,IAAI,IAAI,QAAQ,EAAE,CAAC;QAC5B,QAAQ,CAAC,WAAW,CAAC,IAAI,CAAC,CAAC;IAC7B,CAAC;AACH,CAAC"}

package/dist/tools/ticket-actions.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ticket-actions.d.ts","sourceRoot":"","sources":["../../src/tools/ticket-actions.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;GAWG;AAEH,OAAO,EAAE,CAAC,EAAE,MAAM,KAAK,CAAC;AACxB,OAAO,KAAK,EAAE,gBAAgB,EAAE,MAAM,kBAAkB,CAAC;AAEzD,OAAO,KAAK,EAAE,iBAAiB,EAAE,MAAM,eAAe,CAAC;AAevD,eAAO,MAAM,yBAAyB;;;;;;;;;;;;;;;;;;;;;iBAyBpC,CAAC;AAEH,eAAO,MAAM,2BAA2B;;;;;;;;;;;;;iBAQtC,CAAC;AAEH,eAAO,MAAM,uBAAuB;;;;;;;;;;;;iBAMlC,CAAC;AAEH,eAAO,MAAM,0BAA0B;;;;;;;;;;;iBAIrC,CAAC;AA2IH,wBAAsB,eAAe,CACnC,MAAM,EAAE,gBAAgB,EACxB,IAAI,EAAE,CAAC,CAAC,KAAK,CAAC,OAAO,yBAAyB,CAAC,GAC9C,OAAO,CAAC,MAAM,CAAC,CAsDjB;AAED,wBAAsB,iBAAiB,CACrC,MAAM,EAAE,gBAAgB,EACxB,IAAI,EAAE,CAAC,CAAC,KAAK,CAAC,OAAO,2BAA2B,CAAC,GAChD,OAAO,CAAC,MAAM,CAAC,CA0BjB;AAaD;;;;;;;;;;GAUG;AACH,wBAAsB,aAAa,CACjC,MAAM,EAAE,gBAAgB,EACxB,IAAI,EAAE,CAAC,CAAC,KAAK,CAAC,OAAO,uBAAuB,CAAC,GAC5C,OAAO,CAAC,MAAM,CAAC,CAmBjB;AAED,wBAAsB,gBAAgB,CACpC,MAAM,EAAE,gBAAgB,EACxB,IAAI,EAAE,CAAC,CAAC,KAAK,CAAC,OAAO,0BAA0B,CAAC,GAC/C,OAAO,CAAC,MAAM,CAAC,CAgBjB;AAMD,eAAO,MAAM,mBAAmB,EAAE,iBAKjC,CAAC;AAEF,eAAO,MAAM,qBAAqB,EAAE,iBAKnC,CAAC;AAEF,eAAO,MAAM,iBAAiB,EAAE,iBAK/B,CAAC;AAEF,eAAO,MAAM,oBAAoB,EAAE,iBAKlC,CAAC"}
+{"version":3,"file":"ticket-actions.d.ts","sourceRoot":"","sources":["../../src/tools/ticket-actions.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;GAWG;AAEH,OAAO,EAAE,CAAC,EAAE,MAAM,KAAK,CAAC;AACxB,OAAO,KAAK,EAAE,gBAAgB,EAAE,MAAM,kBAAkB,CAAC;AAEzD,OAAO,KAAK,EAAE,iBAAiB,EAAE,MAAM,eAAe,CAAC;AAgBvD,eAAO,MAAM,yBAAyB;;;;;;;;;;;;;;;;;;;;;iBA4BpC,CAAC;AAEH,eAAO,MAAM,2BAA2B;;;;;;;;;;;;;iBAQtC,CAAC;AAEH,eAAO,MAAM,uBAAuB;;;;;;;;;;;;iBAMlC,CAAC;AAEH,eAAO,MAAM,0BAA0B;;;;;;;;;;;iBAIrC,CAAC;AA0MH,wBAAsB,eAAe,CACnC,MAAM,EAAE,gBAAgB,EACxB,IAAI,EAAE,CAAC,CAAC,KAAK,CAAC,OAAO,yBAAyB,CAAC,GAC9C,OAAO,CAAC,MAAM,CAAC,CA0FjB;AAED,wBAAsB,iBAAiB,CACrC,MAAM,EAAE,gBAAgB,EACxB,IAAI,EAAE,CAAC,CAAC,KAAK,CAAC,OAAO,2BAA2B,CAAC,GAChD,OAAO,CAAC,MAAM,CAAC,CA0BjB;AAaD;;;;;;;;;;GAUG;AACH,wBAAsB,aAAa,CACjC,MAAM,EAAE,gBAAgB,EACxB,IAAI,EAAE,CAAC,CAAC,KAAK,CAAC,OAAO,uBAAuB,CAAC,GAC5C,OAAO,CAAC,MAAM,CAAC,CAuBjB;AAED,wBAAsB,gBAAgB,CACpC,MAAM,EAAE,gBAAgB,EACxB,IAAI,EAAE,CAAC,CAAC,KAAK,CAAC,OAAO,0BAA0B,CAAC,GAC/C,OAAO,CAAC,MAAM,CAAC,CAoBjB;AAMD,eAAO,MAAM,mBAAmB,EAAE,iBAKjC,CAAC;AAEF,eAAO,MAAM,qBAAqB,EAAE,iBAKnC,CAAC;AAEF,eAAO,MAAM,iBAAiB,EAAE,iBAK/B,CAAC;AAEF,eAAO,MAAM,oBAAoB,EAAE,iBAKlC,CAAC"}

package/dist/tools/ticket-actions.js

@@ -12,9 +12,10 @@
  */
 import { z } from 'zod';
 import { HaloPSAError } from '../api/errors.js';
-import { formatResponse, stripWriteResponse } from '../utils/formatter.js';
+import { formatResponse, stripWriteResponse, withCompactDefaults } from '../utils/formatter.js';
 import { TTL } from '../cache/memory-cache.js';
 import { FormatOptionsSchema } from '../schemas/common.js';
+import { getOutcomesForTicketType } from './ticket-reference-data.js';
 // =============================================================================
 // Schemas
 // =============================================================================
@@ -30,14 +31,17 @@ export const AddTicketActionArgsSchema = z.object({
     hiddenfromuser: z.boolean().optional()
         .describe('If true, hides the action from the customer portal'),
     // Time-entry fields (Bug 1 — billing)
-    timetaken: z.number().optional()
-        .describe('Hours worked on this action (decimal). Drives ticket.timetaken rollup and billing.'),
-    chargehours: z.number().optional()
-        .describe('Chargeable hours (may differ from timetaken if some time is non-chargeable).'),
+    timetaken: z.number().min(0).optional()
+        // Hours must be non-negative — wire-key fix in v1.6.0 activated live billing path.
+        .describe('Hours worked on this action (decimal, >= 0). Drives ticket.timetaken rollup and billing.'),
+    chargehours: z.number().min(0).optional()
+        // Hours must be non-negative — wire-key fix in v1.6.0 activated live billing path.
+        .describe('Chargeable hours (>= 0; may differ from timetaken if some time is non-chargeable).'),
     nonchargeable: z.boolean().optional()
         .describe('True to mark this action non-billable. Default false.'),
-    chargerate: z.number().optional()
-        .describe('Override hourly rate. Defaults to the ticket\'s contract rate.'),
+    chargerate: z.number().int().min(0).optional()
+        // non-negative integer FK per v1.6.0 billing-guard principle
+        .describe('Override hourly rate (integer FK; int32 per halopsa-swagger.json Actions.chargerate). Defaults to the ticket\'s contract rate.'),
     start_datetime: z.string().optional()
         .describe('ISO 8601 when work started (e.g., 2026-05-12T09:00:00Z). If both start/end supplied, timetaken can be derived.'),
     end_datetime: z.string().optional()
@@ -69,49 +73,68 @@ export const ReleaseTicketSlaArgsSchema = z.object({
 // Helpers
 // =============================================================================
 const ACTION_PREVIEW_LEN = 200;
+/**
+ * Default compact fields for add_halopsa_ticket_action (Bug 3 wiring).
+ * Matches the shape that compactAction() produces plus standard billing fields.
+ *
+ * Note: Halo's Actions schema does not declare a "date work performed" field
+ * separately from datetime (action submission). The field `actiondate` is NOT
+ * declared on components.schemas.Actions in halopsa-swagger.json — it appears
+ * only on components.schemas.Outgoingemail. Future v1.7+ work item: live-tenant
+ * probe to confirm whether datetime suffices for work-performed semantics.
+ */
+const ACTION_COMPACT_DEFAULTS = [
+    'id', 'ticket_id', 'outcome_id', 'outcome', 'timetaken', 'actionchargehours', 'chargerate',
+    'who', 'datetime', 'note_preview',
+];
 /**
  * Regex to detect Halo 400 messages that indicate a missing or invalid
  * outcome_id — covers both "An Outcome must be entered for this Action"
  * and "You do not have access to this Action at the moment."
  */
 const OUTCOME_ERROR_RE = /Outcome must be entered|access to this Action/i;
-/**
- * Scan an arbitrary object for any key whose name contains "outcome"
- * (case-insensitive) and whose value is an array. Returns that array,
- * or an empty array if nothing is found.
- */
-function extractOutcomeHint(obj) {
-    for (const key of Object.keys(obj)) {
-        if (/outcome/i.test(key)) {
-            const val = obj[key];
-            if (Array.isArray(val)) {
-                return val;
-            }
-        }
-    }
-    return [];
-}
 /**
  * When POST /Actions returns a 400 matching the outcome-required pattern,
  * fetch the parent ticket and its tickettype config, then return a structured
  * "refusal" object (not a thrown error) so the caller sees discovery info.
+ *
+ * Bug 4 enrichments:
+ * - tickettype_name resolved from cached /TicketType list (not from ticket.tickettype_name
+ *   which is often absent); falls back to ticket.tickettype_name only if cache misses.
+ * - valid_outcomes_hint populated via getOutcomesForTicketType() helper (sorted by
+ *   sequence then id, sliced to first 10), not via fragile extractOutcomeHint regex.
+ * - If any secondary lookup fails, discovery_warning documents what failed; the refusal
+ *   is always returned (never re-thrown).
  */
+/**
+ * Clamp a halo error message to 500 characters for inclusion in refusal objects.
+ * 500 chars matches the bodyExcerpt budget in errors.ts and gives enough context
+ * to diagnose most API errors without bloating token output.
+ * If truncated, appends the ellipsis character and sets halo_error_truncated: true
+ * on the result object. Returns the (possibly clamped) message string.
+ */
+function clampHaloError(msg, result) {
+    const MAX = 500;
+    if (msg.length <= MAX)
+        return msg;
+    result['halo_error_truncated'] = true;
+    return msg.slice(0, MAX) + '…';
+}
 async function buildOutcomeDiscoveryRefusal(client, ticketId, haloError) {
     const discoveryWarnings = [];
     // --- Step 1: fetch the parent ticket ---
     let tickettypeId;
-    let tickettypeName;
+    let tickettypeNameFallback;
     try {
         const ticket = await client.get(`/Tickets/${ticketId}`, { includedetails: true });
         tickettypeId = ticket.tickettype_id;
-        tickettypeName = ticket.tickettype_name;
+        tickettypeNameFallback = ticket.tickettype_name;
     }
     catch (innerErr) {
         const msg = innerErr instanceof Error ? innerErr.message : String(innerErr);
         discoveryWarnings.push('ticket lookup failed: ' + msg);
-        return {
+        const earlyResult = {
             action_created: false,
-            halo_error: haloError,
             diagnosis: 'outcome_id is required for this tickettype and was either missing or invalid',
             tickettype_id: null,
             tickettype_name: null,
@@ -120,29 +143,62 @@ async function buildOutcomeDiscoveryRefusal(client, ticketId, haloError) {
             remediation: 'Either retry with a valid outcome_id (check Halo admin: Configuration > Tickets > Outcomes), ' +
                 'or fall back to update_halopsa_ticket to set details_html / status_id without going through the Actions surface.',
         };
+        earlyResult['halo_error'] = clampHaloError(haloError, earlyResult);
+        return earlyResult;
+    }
+    // --- Step 2: resolve tickettype_name from cached /TicketType list (Bug 4) ---
+    // ticket.tickettype_name is often absent from the detail response; the global
+    // tickettypes list (cached 1h) is more reliable.
+    let tickettypeName = null;
+    if (tickettypeId !== undefined) {
+        try {
+            const ttList = await client.getCached('/TicketType', { count: 500 }, {
+                enabled: true,
+                ttl: TTL.TICKET_TYPES,
+                keyPrefix: 'tickettypes:all',
+            });
+            const ttItems = Array.isArray(ttList)
+                ? ttList
+                : (ttList.tickettypes ?? []);
+            const found = ttItems.find((t) => t.id === tickettypeId);
+            tickettypeName = found?.name ?? tickettypeNameFallback ?? null;
+        }
+        catch (innerErr) {
+            const msg = innerErr instanceof Error ? innerErr.message : String(innerErr);
+            discoveryWarnings.push('tickettypes list lookup failed: ' + msg);
+            // Fall back to the field on the ticket (often absent)
+            tickettypeName = tickettypeNameFallback ?? null;
+        }
     }
-    // --- Step 2: fetch the tickettype config ---
+    // --- Step 3: fetch valid outcomes via shared helper (Bug 4) ---
+    // Sort by sequence (ascending), then by id (ascending) as tiebreaker.
+    // Slice to first 10 for response compactness.
     let validOutcomesHint = [];
     if (tickettypeId !== undefined) {
         try {
-            const ttConfig = await client.get(`/TicketType/${tickettypeId}`, { includedetails: true });
-            validOutcomesHint = extractOutcomeHint(ttConfig);
+            const outcomes = await getOutcomesForTicketType(client, tickettypeId);
+            const sorted = outcomes.slice().sort((a, b) => {
+                const seqA = a.sequence ?? 999999;
+                const seqB = b.sequence ?? 999999;
+                return seqA !== seqB ? seqA - seqB : a.id - b.id;
+            });
+            validOutcomesHint = sorted.slice(0, 10).map((o) => ({ id: o.id, name: o.name }));
         }
         catch (innerErr) {
             const msg = innerErr instanceof Error ? innerErr.message : String(innerErr);
-            discoveryWarnings.push('tickettype lookup failed: ' + msg);
+            discoveryWarnings.push('outcomes lookup failed: ' + msg);
         }
     }
     const result = {
         action_created: false,
-        halo_error: haloError,
         diagnosis: 'outcome_id is required for this tickettype and was either missing or invalid',
         tickettype_id: tickettypeId ?? null,
-        tickettype_name: tickettypeName ?? null,
+        tickettype_name: tickettypeName,
         valid_outcomes_hint: validOutcomesHint,
         remediation: 'Either retry with a valid outcome_id from the list above, ' +
             'or fall back to update_halopsa_ticket to set details_html / status_id without going through the Actions surface.',
     };
+    result['halo_error'] = clampHaloError(haloError, result);
     if (discoveryWarnings.length > 0) {
         result['discovery_warning'] = discoveryWarnings.join('; ');
     }
@@ -160,6 +216,13 @@ function compactAction(action) {
         who: action.who,
         datetime: action.datetime,
         outcome: action.outcome,
+        outcome_id: action.outcome_id,
+        // Q5 billing fields — must be carried through the compact projection so the
+        // caller can verify what hours/rate landed on the action (POST /Actions is
+        // at-most-once; the compact response is the only audit signal on success).
+        timetaken: action.timetaken,
+        actionchargehours: action.actionchargehours,
+        chargerate: action.chargerate,
         note_preview: note.length > ACTION_PREVIEW_LEN
             ? note.slice(0, ACTION_PREVIEW_LEN) + '…'
             : note,
@@ -188,15 +251,36 @@ export async function addTicketAction(client, args) {
         payload.email_reply = args.email_reply;
     if (args.hiddenfromuser !== undefined)
         payload.hiddenfromuser = args.hiddenfromuser;
-    // Time-entry fields — passed verbatim using Halo's canonical field names.
-    // timetaken and chargehours are confirmed in the swagger Actions schema.
-    // nonchargeable, chargerate, start_datetime, end_datetime are part of the
-    // 508-property schema but not captured in the IPA swagger slice; they are
-    // accepted by empirical observation on live tenants.
+    // Time-entry fields. Caller-facing input names are mapped to Halo's documented
+    // Actions property names below. Verified 2026-05-12 against
+    // components.schemas.Actions in halopsa-swagger.json (508 properties):
+    //   timetaken      → timetaken         (in Actions schema, swagger-confirmed)
+    //   chargehours    → actionchargehours  (Actions uses `actionchargehours`,
+    //                                       NOT `chargehours`; `chargehours` is
+    //                                       on Faults/Faults_List (ticket-level
+    //                                       rollup) — NOT on Actions schema)
+    //   chargerate     → chargerate         (in Actions schema, int32 FK)
+    //   nonchargeable  → nonchargeable      (NOT in swagger; zero occurrences in
+    //                                       halopsa-swagger.json; accepted by
+    //                                       empirical observation on live tenants.
+    //                                       Documented Actions field is
+    //                                       actionnonchargehours: number (not
+    //                                       boolean). v1.8+ TODO: live-tenant
+    //                                       probe before renaming.)
+    //   start_datetime → start_datetime     (NOT in swagger; observation only)
+    //   end_datetime   → end_datetime       (NOT in swagger; observation only)
     if (args.timetaken !== undefined)
         payload.timetaken = args.timetaken;
+    // Map the caller-facing `chargehours` input to Halo's documented Actions
+    // property `actionchargehours`. `chargehours` is NOT declared on Actions —
+    // it is a ticket-level rollup field on components.schemas.Faults and
+    // components.schemas.Faults_List only. Sending `chargehours` on POST /Actions
+    // would be silently dropped by Halo's deserializer (unknown DataMember).
     if (args.chargehours !== undefined)
-        payload.chargehours = args.chargehours;
+        payload.actionchargehours = args.chargehours;
+    // nonchargeable: undocumented on Actions schema in halopsa-swagger.json. Tenant-accepted
+    // alias observed empirically. Documented field is actionnonchargehours: number (not boolean).
+    // v1.8+ TODO: live-tenant probe before renaming.
     if (args.nonchargeable !== undefined)
         payload.nonchargeable = args.nonchargeable;
     if (args.chargerate !== undefined)
@@ -215,9 +299,10 @@ export async function addTicketAction(client, args) {
         // When Halo returns 400 for a missing or invalid outcome_id, surface a
         // structured refusal with discovery info instead of re-throwing the raw
         // error.  This lets the caller retry with a valid outcome_id.
-        const haloMessage = error instanceof HaloPSAError ? error.message : String(error);
-        if (OUTCOME_ERROR_RE.test(haloMessage)) {
-            const refusal = await buildOutcomeDiscoveryRefusal(client, args.ticket_id, haloMessage);
+        const rawHaloMessage = error instanceof HaloPSAError ? error.message : String(error);
+        if (OUTCOME_ERROR_RE.test(rawHaloMessage)) {
+            const refusal = await buildOutcomeDiscoveryRefusal(client, args.ticket_id, rawHaloMessage);
+            // v1.7+ TODO: route through formatResponse() or apply scrubCredentials() before stringify. Low current risk: refusal fields are id+name+error_msg+remediation; CREDENTIAL_KEY_RE matches JSON keys, and Halo 400 messages on outcome failures empirically don't contain credential strings. Documented in 2026-05-12_review-protocol-validation.md.
             return JSON.stringify(refusal);
         }
         throw error;
@@ -226,7 +311,17 @@ export async function addTicketAction(client, args) {
     client.invalidateCache(`ticket-actions:${args.ticket_id}*`);
     client.invalidateCache(`ticket:${args.ticket_id}*`);
     const format = args.format_options?.format ?? 'compact';
-    return formatResponse(stripWriteResponse(created, format, 'action'), { format });
+    // Fix 3: apply compactAction() BEFORE formatResponse on the compact path to
+    // ensure note_preview (synthesized, truncated) is present and the raw `note`
+    // body does not leak through Branch 2's extras-merge loop.
+    // For non-compact formats (detailed, raw), pass `created` directly so the
+    // caller sees all fields from the POST /Actions response.
+    const compacted = format === 'compact' ? compactAction(created) : created;
+    // Bug 3: wire per-tool compact defaults so action responses include billing
+    // fields (timetaken, actionchargehours) rather than being stripped by legacy compactItem().
+    // Pass full format_options so caller-supplied fields[] flow through to processItem.
+    const formatOpts = withCompactDefaults(args.format_options ?? { format: 'compact' }, ACTION_COMPACT_DEFAULTS);
+    return formatResponse(stripWriteResponse(compacted, format, 'action'), formatOpts);
 }
 export async function listTicketActions(client, args) {
     const params = { ticket_id: args.ticket_id };
@@ -276,6 +371,10 @@ export async function holdTicketSla(client, args) {
     client.invalidateCache(`ticket:${args.ticket_id}*`);
     client.invalidateCache('tickets:*');
     const note = args.reason ?? 'SLA hold — waiting on customer';
+    // v1.7+ TODO: route through formatResponse() or apply scrubCredentials() before stringify.
+    // Low current risk: SLA hold/release response object fields are held+ticket_id+reason+note (audit prose);
+    // CREDENTIAL_KEY_RE matches JSON keys, and Halo 200 responses on onhold updates empirically
+    // don't contain credential strings. Documented in 2026-05-12_review-protocol-validation.md.
     return JSON.stringify({
         held: true,
         ticket_id: args.ticket_id,
@@ -289,6 +388,10 @@ export async function releaseTicketSla(client, args) {
     await client.post('/Tickets', [payload]);
     client.invalidateCache(`ticket:${args.ticket_id}*`);
     client.invalidateCache('tickets:*');
+    // v1.7+ TODO: route through formatResponse() or apply scrubCredentials() before stringify.
+    // Low current risk: SLA hold/release response object fields are released+ticket_id+note (audit prose);
+    // CREDENTIAL_KEY_RE matches JSON keys, and Halo 200 responses on onhold updates empirically
+    // don't contain credential strings. Documented in 2026-05-12_review-protocol-validation.md.
     return JSON.stringify({
         released: true,
         ticket_id: args.ticket_id,
@@ -300,7 +403,7 @@ export async function releaseTicketSla(client, args) {
 // =============================================================================
 export const addTicketActionTool = {
     name: 'add_halopsa_ticket_action',
-    description: 'Append an action (note, email reply, status change journal entry, time entry) to a HaloPSA ticket. POST /Actions with array body wrapper. Supports time-entry billing fields: timetaken, chargehours, nonchargeable, chargerate, start_datetime, end_datetime. Invalidates ticket and action caches.',
+    description: 'Append an action (note, email reply, status change journal entry, time entry) to a HaloPSA ticket. POST /Actions with array body wrapper. Supports time-entry billing fields: timetaken, chargehours, nonchargeable, chargerate, start_datetime, end_datetime. Invalidates ticket and action caches. Note: outcome_id is not pre-validated against the tickettype\'s allowed_actions allowlist; enforcement is server-side. Use list_halopsa_ticket_outcomes with the same tickettype_id to discover permitted outcomes before calling.',
     schema: AddTicketActionArgsSchema,
     handler: addTicketAction,
 };
@@ -318,7 +421,7 @@ export const holdTicketSlaTool = {
 };
 export const releaseTicketSlaTool = {
     name: 'release_halopsa_ticket_sla',
-    description: 'Release a HaloPSA ticket SLA hold (work resumed). Discovers the SLA-Release outcome at runtime via GET /Outcome name-match (/sla.{0,3}release/i) or HALO_MCP_SLA_RELEASE_OUTCOME_ID env var. Halo sets ticket.onhold=false server-side as a side-effect. Outcome is cached per-process after first resolution.',
+    description: 'Releases the SLA hold on a HaloPSA ticket. Performs read-before-write merge to set onhold=false on the ticket. Direct write — no outcome lookup, no env var. Invalidates ticket and ticket_actions caches.',
     schema: ReleaseTicketSlaArgsSchema,
     handler: releaseTicketSla,
 };

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package/dist/tools/ticket-reference-data.d.ts

@@ -86,6 +86,7 @@ declare const ListTicketCategoriesArgsSchema: z.ZodObject<{
 }, z.core.$strip>;
 declare const ListTicketOutcomesArgsSchema: z.ZodObject<{
     tickettype_id: z.ZodOptional<z.ZodNumber>;
+    agent_id: z.ZodOptional<z.ZodNumber>;
     format_options: z.ZodOptional<z.ZodObject<{
         format: z.ZodOptional<z.ZodEnum<{
             compact: "compact";
@@ -96,6 +97,26 @@ declare const ListTicketOutcomesArgsSchema: z.ZodObject<{
         omit_empty: z.ZodOptional<z.ZodBoolean>;
     }, z.core.$strip>>;
 }, z.core.$strip>;
+/**
+ * Shared helper: fetch and optionally filter the outcomes for a given
+ * tickettype_id. Used by both listTicketOutcomes (tool handler) and
+ * buildOutcomeDiscoveryRefusal (ticket-actions.ts diagnostic builder).
+ *
+ * Returns HaloPSATicketOutcomeCompact[] (not the accessible-annotated form)
+ * so the caller can apply its own ACL logic.
+ *
+ * S4 fix: inactive outcomes (inactive === true) are always excluded regardless
+ * of agent_id. Active outcomes (inactive === false or absent) qualify. This
+ * prevents admin-disabled outcomes from appearing in valid_outcomes_hint.
+ *
+ * When agent_id is supplied, outcomes with accessible===false are also excluded.
+ * Outcomes with accessible==="unknown" are always included.
+ *
+ * @param client        - HaloPSA API client
+ * @param tickettypeId  - Ticket type ID to filter outcomes to (optional)
+ * @param agentId       - Agent ID for ACL filtering (optional)
+ */
+export declare function getOutcomesForTicketType(client: HaloPSAAPIClient, tickettypeId: number | undefined, agentId?: number): Promise<HaloPSATicketOutcomeCompact[]>;
 export declare function listTicketTypes(client: HaloPSAAPIClient, args: z.infer<typeof ListTicketTypesArgsSchema>): Promise<string>;
 export declare function getTicketType(client: HaloPSAAPIClient, args: z.infer<typeof GetTicketTypeArgsSchema>): Promise<string>;
 export declare function listTicketStatuses(client: HaloPSAAPIClient, args: z.infer<typeof ListTicketStatusesArgsSchema>): Promise<string>;
@@ -107,6 +128,13 @@ export declare function listTicketCategories(client: HaloPSAAPIClient, args: z.i
  * If tickettype_id is supplied, fetches the ticket type with includedetails=true
  * and filters to the outcome IDs in its `outcomes[]` array.
  *
+ * Inactive outcomes (inactive === true) are always excluded — admin-disabled
+ * outcomes are never surfaced to the LLM.
+ *
+ * If agent_id is supplied, performs ACL filtering: outcomes with
+ * accessible=false are dropped. When agent_id is omitted, no ACL filtering
+ * is applied and the `accessible` field is omitted from each row.
+ *
  * NOTE: The /Outcome endpoint does not support server-side tickettype filtering.
  * Scoping is always performed client-side.
  */

package/dist/tools/ticket-reference-data.d.ts.map

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