@wilnertech/halopsa-mcp-server 1.4.0 → 1.6.0

package/dist/tools/ticket-reference-data.d.ts

@@ -2,7 +2,7 @@
  * HaloPSA Ticket Reference Data tools.
  *
  * Mirrors the existing pattern in `src/tools/reference-data.ts` for asset
- * reference data. All five tools default to compact responses (token
+ * reference data. All six tools default to compact responses (token
  * optimization) and use 1-hour cache TTLs because reference data on a
  * Halo tenant changes infrequently — most reads should hit cache.
  *
@@ -10,10 +10,18 @@
  * standard `format_options` block so callers can choose their style:
  * `{ full: true }` is the path-of-least-surprise for ad-hoc lookups,
  * while `format_options` keeps parity with the rest of the MCP surface.
+ *
+ * v1.5.0 changes:
+ *   - Bug 3 (P0): Added list_halopsa_ticket_outcomes + getOutcomeByName helper.
+ *   - Bug 6 (P1): list_halopsa_ticket_priorities now exposes slaid and accepts
+ *     optional tickettype_id for default-SLA scoping.
+ *   - Bug 7 (P1): list_halopsa_ticket_categories replaced per-tickettype loop
+ *     with a single GET /Category call; no more hang.
  */
 import { z } from 'zod';
 import type { HaloPSAAPIClient } from '../api/client.js';
 import type { ZodToolDefinition } from './registry.js';
+import type { HaloPSATicketOutcomeCompact } from '../types/tickets.js';
 declare const ListTicketTypesArgsSchema: z.ZodObject<{
     full: z.ZodOptional<z.ZodBoolean>;
     format_options: z.ZodOptional<z.ZodObject<{
@@ -51,6 +59,7 @@ declare const ListTicketStatusesArgsSchema: z.ZodObject<{
     }, z.core.$strip>>;
 }, z.core.$strip>;
 declare const ListTicketPrioritiesArgsSchema: z.ZodObject<{
+    tickettype_id: z.ZodOptional<z.ZodNumber>;
     full: z.ZodOptional<z.ZodBoolean>;
     format_options: z.ZodOptional<z.ZodObject<{
         format: z.ZodOptional<z.ZodEnum<{
@@ -63,6 +72,7 @@ declare const ListTicketPrioritiesArgsSchema: z.ZodObject<{
     }, z.core.$strip>>;
 }, z.core.$strip>;
 declare const ListTicketCategoriesArgsSchema: z.ZodObject<{
+    tickettype_id: z.ZodOptional<z.ZodNumber>;
     full: z.ZodOptional<z.ZodBoolean>;
     format_options: z.ZodOptional<z.ZodObject<{
         format: z.ZodOptional<z.ZodEnum<{
@@ -74,15 +84,74 @@ declare const ListTicketCategoriesArgsSchema: z.ZodObject<{
         omit_empty: z.ZodOptional<z.ZodBoolean>;
     }, z.core.$strip>>;
 }, z.core.$strip>;
+declare const ListTicketOutcomesArgsSchema: z.ZodObject<{
+    tickettype_id: z.ZodOptional<z.ZodNumber>;
+    agent_id: z.ZodOptional<z.ZodNumber>;
+    format_options: z.ZodOptional<z.ZodObject<{
+        format: z.ZodOptional<z.ZodEnum<{
+            compact: "compact";
+            standard: "standard";
+            detailed: "detailed";
+        }>>;
+        fields: z.ZodOptional<z.ZodArray<z.ZodString>>;
+        omit_empty: z.ZodOptional<z.ZodBoolean>;
+    }, z.core.$strip>>;
+}, z.core.$strip>;
+/**
+ * Shared helper: fetch and optionally filter the outcomes for a given
+ * tickettype_id. Used by both listTicketOutcomes (tool handler) and
+ * buildOutcomeDiscoveryRefusal (ticket-actions.ts diagnostic builder).
+ *
+ * Returns HaloPSATicketOutcomeCompact[] (not the accessible-annotated form)
+ * so the caller can apply its own ACL logic.
+ *
+ * S4 fix: inactive outcomes (inactive === true) are always excluded regardless
+ * of agent_id. Active outcomes (inactive === false or absent) qualify. This
+ * prevents admin-disabled outcomes from appearing in valid_outcomes_hint.
+ *
+ * When agent_id is supplied, outcomes with accessible===false are also excluded.
+ * Outcomes with accessible==="unknown" are always included.
+ *
+ * @param client        - HaloPSA API client
+ * @param tickettypeId  - Ticket type ID to filter outcomes to (optional)
+ * @param agentId       - Agent ID for ACL filtering (optional)
+ */
+export declare function getOutcomesForTicketType(client: HaloPSAAPIClient, tickettypeId: number | undefined, agentId?: number): Promise<HaloPSATicketOutcomeCompact[]>;
 export declare function listTicketTypes(client: HaloPSAAPIClient, args: z.infer<typeof ListTicketTypesArgsSchema>): Promise<string>;
 export declare function getTicketType(client: HaloPSAAPIClient, args: z.infer<typeof GetTicketTypeArgsSchema>): Promise<string>;
 export declare function listTicketStatuses(client: HaloPSAAPIClient, args: z.infer<typeof ListTicketStatusesArgsSchema>): Promise<string>;
 export declare function listTicketPriorities(client: HaloPSAAPIClient, args: z.infer<typeof ListTicketPrioritiesArgsSchema>): Promise<string>;
 export declare function listTicketCategories(client: HaloPSAAPIClient, args: z.infer<typeof ListTicketCategoriesArgsSchema>): Promise<string>;
+/**
+ * List all ticket outcomes from GET /Outcome (cached 1h).
+ *
+ * If tickettype_id is supplied, fetches the ticket type with includedetails=true
+ * and filters to the outcome IDs in its `outcomes[]` array.
+ *
+ * Inactive outcomes (inactive === true) are always excluded — admin-disabled
+ * outcomes are never surfaced to the LLM.
+ *
+ * If agent_id is supplied, performs ACL filtering: outcomes with
+ * accessible=false are dropped. When agent_id is omitted, no ACL filtering
+ * is applied and the `accessible` field is omitted from each row.
+ *
+ * NOTE: The /Outcome endpoint does not support server-side tickettype filtering.
+ * Scoping is always performed client-side.
+ */
+export declare function listTicketOutcomes(client: HaloPSAAPIClient, args: z.infer<typeof ListTicketOutcomesArgsSchema>): Promise<string>;
+/**
+ * Look up a single outcome by name (case-insensitive, first match).
+ *
+ * Returns null if no matching outcome is found. Used internally by ticket
+ * action tools that need to resolve an outcome name to its ID (e.g., SLA
+ * hold/release tools in ticket-actions.ts).
+ */
+export declare function getOutcomeByName(client: HaloPSAAPIClient, name: string): Promise<HaloPSATicketOutcomeCompact | null>;
 export declare const listTicketTypesTool: ZodToolDefinition;
 export declare const getTicketTypeTool: ZodToolDefinition;
 export declare const listTicketStatusesTool: ZodToolDefinition;
 export declare const listTicketPrioritiesTool: ZodToolDefinition;
 export declare const listTicketCategoriesTool: ZodToolDefinition;
+export declare const listTicketOutcomesTool: ZodToolDefinition;
 export {};
 //# sourceMappingURL=ticket-reference-data.d.ts.map

package/dist/tools/ticket-reference-data.d.ts.map

@@ -1 +1 @@
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package/dist/tools/ticket-reference-data.js

@@ -2,7 +2,7 @@
  * HaloPSA Ticket Reference Data tools.
  *
  * Mirrors the existing pattern in `src/tools/reference-data.ts` for asset
- * reference data. All five tools default to compact responses (token
+ * reference data. All six tools default to compact responses (token
  * optimization) and use 1-hour cache TTLs because reference data on a
  * Halo tenant changes infrequently — most reads should hit cache.
  *
@@ -10,9 +10,16 @@
  * standard `format_options` block so callers can choose their style:
  * `{ full: true }` is the path-of-least-surprise for ad-hoc lookups,
  * while `format_options` keeps parity with the rest of the MCP surface.
+ *
+ * v1.5.0 changes:
+ *   - Bug 3 (P0): Added list_halopsa_ticket_outcomes + getOutcomeByName helper.
+ *   - Bug 6 (P1): list_halopsa_ticket_priorities now exposes slaid and accepts
+ *     optional tickettype_id for default-SLA scoping.
+ *   - Bug 7 (P1): list_halopsa_ticket_categories replaced per-tickettype loop
+ *     with a single GET /Category call; no more hang.
  */
 import { z } from 'zod';
-import { formatResponse } from '../utils/formatter.js';
+import { formatResponse, withCompactDefaults } from '../utils/formatter.js';
 import { TTL } from '../cache/memory-cache.js';
 import { FormatOptionsSchema } from '../schemas/common.js';
 // =============================================================================
@@ -34,15 +41,35 @@ const ListTicketStatusesArgsSchema = z.object({
     format_options: FormatOptionsSchema,
 });
 const ListTicketPrioritiesArgsSchema = z.object({
+    tickettype_id: z.number().int().optional()
+        .describe('Optional. When supplied, fetches the ticket type and filters priorities to the default SLA ' +
+        'for that ticket type. Falls back to all 12 records if the ticket type has no default SLA. ' +
+        "Halo priorities are SLA-scoped — pass tickettype_id to narrow to the relevant SLA, or " +
+        'inspect slaid on each record yourself.'),
     full: z.boolean().optional()
         .describe('Return full records instead of compact (default false).'),
     format_options: FormatOptionsSchema,
 });
 const ListTicketCategoriesArgsSchema = z.object({
+    tickettype_id: z.number().int().optional()
+        .describe('Optional. When supplied, filters categories to those whose type_id matches this ticket type ID ' +
+        '(client-side filter — Halo returns all categories regardless of server-side params).'),
     full: z.boolean().optional()
         .describe('Return full records instead of compact (default false).'),
     format_options: FormatOptionsSchema,
 });
+const ListTicketOutcomesArgsSchema = z.object({
+    tickettype_id: z.number().int().optional()
+        .describe('Optional. When supplied, fetches the ticket type (with includedetails=true) and filters ' +
+        'the global outcome list to the IDs in the tickettype\'s allowed_actions[] (documented ' +
+        'Halo field) or outcomes[] (legacy fallback). The /Outcome endpoint does not support ' +
+        'server-side tickettype filtering — scoping is client-side.'),
+    agent_id: z.number().int().positive().optional()
+        .describe('Optional. Accepted for future per-agent ACL filtering (access_control[], enduser_role_ids). ' +
+        'Current filter is tenant-global (actionvisibility boolean only): actionvisibility===false ' +
+        'outcomes are excluded. Outcomes with other ACL restrictions return without accessible field.'),
+    format_options: FormatOptionsSchema,
+});
 // =============================================================================
 // Helpers
 // =============================================================================
@@ -70,6 +97,7 @@ function resolveFormat(full, formatOptions) {
  *
  * We promote `priorityid` to `id` and expose the GUID as `sla_priority_id`
  * to prevent callers from accidentally passing the GUID as priority_id.
+ * `slaid` is preserved so callers can disambiguate same-name priorities.
  */
 function normalizePriority(p) {
     return {
@@ -96,6 +124,164 @@ function unwrapList(response, preferredKey) {
     const record_count = wrapped.record_count ?? items.length;
     return { items, record_count };
 }
+/**
+ * Default compact fields for list_halopsa_ticket_categories.
+ * Ensures callers always see name and tickettype_id (type_id) in compact mode
+ * even though those fields are absent from the legacy compactItem() heuristic.
+ *
+ * Both 'name' and 'value' are included: Halo uses 'value' on some endpoints
+ * and 'name' on others depending on version. Both 'tickettype_id' and 'type_id'
+ * are included: the MCP uses tickettype_id while Halo uses type_id internally.
+ * Fields not present on the raw response are null-filled (Bug 7 null-fill).
+ */
+const CATEGORIES_COMPACT_DEFAULTS = [
+    'id', 'name', 'value', 'type_id', 'tickettype_id',
+];
+/**
+ * Default compact fields for list_halopsa_ticket_outcomes.
+ * NOTE: `accessible` is intentionally NOT in this list. S2 fix: `accessible` is
+ * only attached to a row when it is deterministically true or false (i.e., when
+ * ACL filtering was actually applied). Including it here would cause filterFields()
+ * to null-fill rows where it should be absent, defeating the honest-omission policy.
+ * The formatter's Branch 2 returns the full compact object including `accessible`
+ * when it exists because filterFields() projects from the already-annotated object.
+ */
+const OUTCOMES_COMPACT_DEFAULTS = [
+    'id', 'name', 'button', 'sequence', 'hidden',
+    'is_resolution', 'is_internal_note',
+];
+/**
+ * Compact an outcome record into the token-efficient shape.
+ *
+ * is_resolution heuristic: name contains "Resolved", "Closed", or "Completed"
+ * (case-insensitive), OR systemid is a non-zero value (closure outcomes in
+ * Halo carry a non-zero systemid).
+ *
+ * is_internal_note heuristic: respondtype === 2.
+ *
+ * NOTE: both flags are heuristics. Verify against your tenant's outcome
+ * configuration before relying on them for automation.
+ */
+function compactOutcome(o) {
+    const resolutionNames = /resolved|closed|completed/i;
+    const is_resolution = resolutionNames.test(o.outcome ?? '') || ((o.systemid ?? 0) > 0);
+    const is_internal_note = o.respondtype === 2;
+    return {
+        id: o.id,
+        name: o.outcome,
+        button: o.buttonname,
+        sequence: o.sequence,
+        hidden: o.hidden,
+        is_resolution,
+        is_internal_note,
+    };
+}
+/**
+ * Compute the accessible flag for a single outcome given optional agent_id.
+ *
+ * actionvisibility is a boolean in Halo's schema (verified 2026-05-12 against
+ * components.schemas.TOutcome.properties.actionvisibility in halopsa-swagger.json:
+ * { "type": "boolean", "nullable": true }). Prior code used 0/1/2 integer enum
+ * branches — those never matched a runtime boolean value and were a silent no-op.
+ *
+ *   inactive === true          → accessible: false (always)
+ *   actionvisibility === false → accessible: false (hidden from action menu)
+ *   actionvisibility === true, null, or undefined → 'unknown' (permissive by this
+ *     gate, but other ACL fields not yet checked client-side)
+ *
+ * Note: the current actionvisibility-based filter is tenant-global (applies equally
+ * to all agents). Per-agent ACL filtering via access_control[] / enduser_role_ids
+ * requires agent_id and role lookup — deferred to a future iteration.
+ *
+ * @param o       - The raw outcome from GET /Outcome
+ * @param _agentId - Reserved for future per-agent ACL; currently unused
+ */
+function computeAccessible(o, _agentId) {
+    if (o.inactive === true) {
+        return false;
+    }
+    // actionvisibility is a boolean in Halo's OpenAPI schema (TOutcome in
+    // halopsa-swagger.json: { "type": "boolean", "nullable": true }).
+    // false = hidden from the action menu (not accessible).
+    // true, null, or undefined = visible by this gate.
+    if (o.actionvisibility === false) {
+        return false;
+    }
+    // We cannot deterministically confirm full accessibility without resolving
+    // the agent's role memberships against access_control[] and enduser_role_ids.
+    // Return 'unknown' rather than a misleading 'true'.
+    return 'unknown';
+}
+/**
+ * Shared helper: fetch and optionally filter the outcomes for a given
+ * tickettype_id. Used by both listTicketOutcomes (tool handler) and
+ * buildOutcomeDiscoveryRefusal (ticket-actions.ts diagnostic builder).
+ *
+ * Returns HaloPSATicketOutcomeCompact[] (not the accessible-annotated form)
+ * so the caller can apply its own ACL logic.
+ *
+ * S4 fix: inactive outcomes (inactive === true) are always excluded regardless
+ * of agent_id. Active outcomes (inactive === false or absent) qualify. This
+ * prevents admin-disabled outcomes from appearing in valid_outcomes_hint.
+ *
+ * When agent_id is supplied, outcomes with accessible===false are also excluded.
+ * Outcomes with accessible==="unknown" are always included.
+ *
+ * @param client        - HaloPSA API client
+ * @param tickettypeId  - Ticket type ID to filter outcomes to (optional)
+ * @param agentId       - Agent ID for ACL filtering (optional)
+ */
+export async function getOutcomesForTicketType(client, tickettypeId, agentId) {
+    // Fetch global outcome list (cached 1h)
+    const response = await client.getCached('/Outcome', { count: 200 }, {
+        enabled: true,
+        ttl: TTL.TICKET_OUTCOMES,
+        keyPrefix: 'ticketoutcomes:all',
+    });
+    let { items } = unwrapList(response, 'outcomes');
+    // S4 fix: always exclude inactive outcomes — admin-disabled outcomes should
+    // never appear in valid_outcomes_hint or resolution-outcome detection.
+    items = items.filter((o) => o.inactive !== true);
+    // Client-side filter to the tickettype's outcome allowlist.
+    // PRIMARY: RequestType.allowed_actions[] + allowall_actions (boolean) — the
+    // documented Halo schema (verified 2026-05-12 against RequestType in
+    // halopsa-swagger.json: 423 properties, zero named "outcomes").
+    // FALLBACK: ttResponse.outcomes[] — undocumented field some tenants surface
+    // with includedetails=true; kept for backward compatibility.
+    if (tickettypeId !== undefined) {
+        const ttResponse = await client.getCached(`/TicketType/${tickettypeId}`, { includedetails: true }, {
+            enabled: true,
+            ttl: TTL.TICKET_TYPES,
+            keyPrefix: `tickettype:${tickettypeId}:details`,
+        });
+        if (ttResponse.allowall_actions !== true) {
+            // Documented path: filter by allowed_actions[].id (Restriction schema).
+            const allowed = ttResponse.allowed_actions;
+            if (Array.isArray(allowed) && allowed.length > 0) {
+                const idSet = new Set(allowed.map((r) => r.id));
+                items = items.filter((o) => idSet.has(o.id));
+            }
+            else {
+                // Fallback: undocumented outcomes[] some tenants surface with includedetails=true.
+                const legacy = ttResponse.outcomes;
+                if (Array.isArray(legacy) && legacy.length > 0) {
+                    const idSet = new Set(legacy);
+                    items = items.filter((o) => idSet.has(o.id));
+                }
+                // If neither field is present, return the full active list (permissive fallback).
+            }
+        }
+        // allowall_actions === true → no restriction; return all active outcomes.
+    }
+    // Apply ACL filtering when agent_id is provided: drop false, keep true + unknown
+    if (agentId !== undefined) {
+        items = items.filter((o) => {
+            const accessible = computeAccessible(o, agentId);
+            return accessible !== false;
+        });
+    }
+    return items.map(compactOutcome);
+}
 // =============================================================================
 // Implementations
 // =============================================================================
@@ -130,25 +316,162 @@ export async function listTicketStatuses(client, args) {
 }
 export async function listTicketPriorities(client, args) {
     const formatOpts = resolveFormat(args.full, args.format_options);
+    // Fetch global priority list (12 records = 3 SLAs x 4 levels).
     const response = await client.getCached('/Priority', { count: 500 }, {
         enabled: true,
         ttl: TTL.TICKET_PRIORITIES,
         keyPrefix: 'ticketpriorities:all',
     });
-    const { items: rawItems, record_count } = unwrapList(response, 'priorities');
-    const items = rawItems.map(normalizePriority);
-    return formatResponse(items, formatOpts, { record_count });
+    const { items: rawItems } = unwrapList(response, 'priorities');
+    let normalized = rawItems.map(normalizePriority);
+    // Bug 6 fix: if tickettype_id supplied, scope to that type's default SLA.
+    if (args.tickettype_id !== undefined) {
+        const ttResponse = await client.getCached(`/TicketType/${args.tickettype_id}`, { includedetails: true }, {
+            enabled: true,
+            ttl: TTL.TICKET_TYPES,
+            keyPrefix: `tickettype:${args.tickettype_id}:details`,
+        });
+        // Support both field names Halo uses across versions.
+        const defaultSla = ttResponse.default_sla ?? ttResponse.sla_id;
+        if (defaultSla !== undefined && defaultSla !== null) {
+            const filtered = normalized.filter((p) => p.slaid === defaultSla);
+            // Fall back to all records if the SLA filter yields nothing (e.g. tenant
+            // uses a different field name we have not mapped).
+            if (filtered.length > 0) {
+                normalized = filtered;
+            }
+        }
+        // If no default SLA on the tickettype, return all 12 (documented fallback).
+    }
+    return formatResponse(normalized, formatOpts, { record_count: normalized.length });
 }
 export async function listTicketCategories(client, args) {
-    const formatOpts = resolveFormat(args.full, args.format_options);
-    const response = await client.getCached('/Category', { count: 500 }, {
+    const resolvedFormat = resolveFormat(args.full, args.format_options);
+    // Wire per-tool compact defaults so compact mode returns name + tickettype_id
+    // instead of the legacy compactItem() heuristic (Bug 3).
+    const formatOpts = withCompactDefaults(resolvedFormat, CATEGORIES_COMPACT_DEFAULTS);
+    // Bug 7 fix: single GET /Category — no loop, no per-tickettype fetching.
+    // The Halo endpoint ignores count/tickettype_id params and always returns
+    // the full list (~90 records). Caching prevents repeat hits.
+    const response = await client.getCached('/Category', {}, {
         enabled: true,
         ttl: TTL.TICKET_CATEGORIES,
         keyPrefix: 'ticketcategories:all',
     });
-    const { items, record_count } = unwrapList(response, 'categories');
+    let { items, record_count } = unwrapList(response, 'categories');
+    // Optional client-side filter by type_id (== tickettype_id in Halo's schema).
+    if (args.tickettype_id !== undefined) {
+        items = items.filter((c) => c.type_id === args.tickettype_id);
+        record_count = items.length;
+    }
     return formatResponse(items, formatOpts, { record_count });
 }
+/**
+ * List all ticket outcomes from GET /Outcome (cached 1h).
+ *
+ * If tickettype_id is supplied, fetches the ticket type with includedetails=true
+ * and filters to the outcome IDs in its `outcomes[]` array.
+ *
+ * Inactive outcomes (inactive === true) are always excluded — admin-disabled
+ * outcomes are never surfaced to the LLM.
+ *
+ * If agent_id is supplied, performs ACL filtering: outcomes with
+ * accessible=false are dropped. When agent_id is omitted, no ACL filtering
+ * is applied and the `accessible` field is omitted from each row.
+ *
+ * NOTE: The /Outcome endpoint does not support server-side tickettype filtering.
+ * Scoping is always performed client-side.
+ */
+export async function listTicketOutcomes(client, args) {
+    // Wire per-tool compact defaults so accessible field is not stripped by
+    // legacy compactItem() (which would strip it since outcomes have id + name).
+    const formatOpts = withCompactDefaults(args.format_options ?? { format: 'compact' }, OUTCOMES_COMPACT_DEFAULTS);
+    // Fetch global outcome list.
+    const response = await client.getCached('/Outcome', { count: 200 }, {
+        enabled: true,
+        ttl: TTL.TICKET_OUTCOMES,
+        keyPrefix: 'ticketoutcomes:all',
+    });
+    let { items } = unwrapList(response, 'outcomes');
+    // Always exclude inactive outcomes — admin-disabled outcomes must not reach
+    // the LLM regardless of tickettype_id or agent_id (matches getOutcomesForTicketType).
+    items = items.filter((o) => o.inactive !== true);
+    // Optional client-side filter to the tickettype's outcome allowlist.
+    // PRIMARY: RequestType.allowed_actions[] + allowall_actions (boolean) — the
+    // documented Halo schema (verified 2026-05-12 against RequestType in
+    // halopsa-swagger.json: 423 properties, zero named "outcomes").
+    // FALLBACK: ttResponse.outcomes[] — undocumented field some tenants surface
+    // with includedetails=true; kept for backward compatibility.
+    if (args.tickettype_id !== undefined) {
+        const ttResponse = await client.getCached(`/TicketType/${args.tickettype_id}`, { includedetails: true }, {
+            enabled: true,
+            ttl: TTL.TICKET_TYPES,
+            keyPrefix: `tickettype:${args.tickettype_id}:details`,
+        });
+        if (ttResponse.allowall_actions !== true) {
+            // Documented path: filter by allowed_actions[].id (Restriction schema).
+            const allowed = ttResponse.allowed_actions;
+            if (Array.isArray(allowed) && allowed.length > 0) {
+                const idSet = new Set(allowed.map((r) => r.id));
+                items = items.filter((o) => idSet.has(o.id));
+            }
+            else {
+                // Fallback: undocumented outcomes[] some tenants surface with includedetails=true.
+                const legacy = ttResponse.outcomes;
+                if (Array.isArray(legacy) && legacy.length > 0) {
+                    const idSet = new Set(legacy);
+                    items = items.filter((o) => idSet.has(o.id));
+                }
+                // If neither field is present, return the full active list (permissive fallback).
+            }
+        }
+        // allowall_actions === true → no restriction; return all active outcomes.
+    }
+    // Build accessible-annotated compacted rows.
+    // S2 fix: only attach the `accessible` field when its value is meaningful
+    // (true or false — i.e., when ACL filtering was actually applied). The
+    // 'unknown' placeholder is dropped entirely to avoid token waste and to
+    // prevent callers from treating it as a usable filter signal.
+    // When agent_id is supplied: also drop outcomes with accessible===false.
+    // When agent_id is absent: include all rows but omit the `accessible` key
+    // (no filtering was applied, so the field carries no information).
+    const annotated = items
+        .map((o) => {
+        const compact = compactOutcome(o);
+        const accessible = computeAccessible(o, args.agent_id);
+        if (accessible === 'unknown') {
+            // Drop the field — honest: no filter was applied for this row
+            return compact;
+        }
+        return { ...compact, accessible };
+    })
+        .filter((row) => {
+        // When agent_id provided, drop deterministically inaccessible outcomes
+        if (args.agent_id !== undefined) {
+            return row.accessible !== false;
+        }
+        return true;
+    });
+    return formatResponse(annotated, formatOpts, { record_count: annotated.length });
+}
+/**
+ * Look up a single outcome by name (case-insensitive, first match).
+ *
+ * Returns null if no matching outcome is found. Used internally by ticket
+ * action tools that need to resolve an outcome name to its ID (e.g., SLA
+ * hold/release tools in ticket-actions.ts).
+ */
+export async function getOutcomeByName(client, name) {
+    const response = await client.getCached('/Outcome', { count: 200 }, {
+        enabled: true,
+        ttl: TTL.TICKET_OUTCOMES,
+        keyPrefix: 'ticketoutcomes:all',
+    });
+    const { items } = unwrapList(response, 'outcomes');
+    const lower = name.toLowerCase();
+    const match = items.find((o) => (o.outcome ?? '').toLowerCase() === lower);
+    return match ? compactOutcome(match) : null;
+}
 // =============================================================================
 // Tool Definitions
 // =============================================================================
@@ -166,20 +489,26 @@ export const getTicketTypeTool = {
 };
 export const listTicketStatusesTool = {
     name: 'list_halopsa_ticket_statuses',
-    description: 'List HaloPSA ticket statuses. Each record carries `type` (0=regular ticket statuses, 1=Order, 2=Item, 3=Action Required/Invoiced/With CAB) and `sequence` (UI ordering). NOTE: the API does NOT return `complete` / `is_closed` / `is_active` flags despite some prior documentation. To find the canonical Closed status, match `name === "Closed" && type === 0` (returns id=9 on this tenant). For Order/Item flavours, see id=13 "Closed Order" (type=1) and id=15 "Closed Item" (type=2). Cached 1h.',
+    description: 'List ticket statuses. Each carries `type` (0=ticket, 1=Order, 2=Item, 3=other) and `sequence`. Canonical closed = name==="Closed" && type===0. Cached 1h.',
     schema: ListTicketStatusesArgsSchema,
     handler: listTicketStatuses,
 };
 export const listTicketPrioritiesTool = {
     name: 'list_halopsa_ticket_priorities',
-    description: 'List HaloPSA ticket priorities. The `id` field is the integer priority value (1-4) that maps to `Faults.priority_id` on ticket creates — NOT the underlying GUID, which is per-SLA and exposed as `sla_priority_id`. Pass `id` to create/update_halopsa_ticket. Names duplicate across SLAs (3 Critical, 3 High, 3 Medium, 3 Low — one per SLA). Includes fix/response time hints. Cached 1h.',
+    description: 'List ticket priorities. Halo priorities are SLA-scoped; `id` is the int (1-4) to pass as priority_id, `slaid` disambiguates. Pass tickettype_id to scope to that type\'s default SLA. Cached 1h.',
     schema: ListTicketPrioritiesArgsSchema,
     handler: listTicketPriorities,
 };
 export const listTicketCategoriesTool = {
     name: 'list_halopsa_ticket_categories',
-    description: 'List all HaloPSA ticket categories (used for category_1..category_4 fields on tickets). Cached 1h.',
+    description: 'List all HaloPSA ticket categories (used for category_1..category_4 fields on tickets). Fetches GET /Category once and returns all categories (~90 records). Pass optional tickettype_id for client-side filtering by type_id. Cached 1h.',
     schema: ListTicketCategoriesArgsSchema,
     handler: listTicketCategories,
 };
+export const listTicketOutcomesTool = {
+    name: 'list_halopsa_ticket_outcomes',
+    description: 'List ticket outcomes (Triage/Resolved/Closed/etc). Returns {id, name, button, sequence, hidden, is_resolution, is_internal_note}. Optional tickettype_id (client-side filter), agent_id (ACL filter). Active outcomes only. Cached 1h.',
+    schema: ListTicketOutcomesArgsSchema,
+    handler: listTicketOutcomes,
+};
 //# sourceMappingURL=ticket-reference-data.js.map

package/dist/tools/ticket-reference-data.js.map

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