@wilnertech/halopsa-mcp-server 1.4.0 → 1.6.0

package/dist/tools/registrations.js

@@ -2,15 +2,20 @@
  * Central tool registration — imports all ZodToolDefinition exports
  * and registers them with a ToolRegistry instance.
  *
- * Tool inventory (67 total):
+ * Tool inventory (71 total):
  *   Assets (11), Users (7), Sites (4), Clients (3),
- *   Reference data (4), Ticket reference data (5),
- *   Tickets (7), Ticket actions (2), Ticket custom fields (2),
+ *   Reference data (4), Ticket reference data (6 — incl. outcomes),
+ *   Tickets (8 — incl. validateCreateTicket; getTicketsBatch counted under Batch),
+ *   Ticket actions (4 — incl. SLA hold/release),
+ *   Ticket custom fields (2),
  *   Batch operations (5 — assets, users, sites, tickets, bulk-update),
  *   Ticket links (1 — read-side only),
  *   Workflows (6 — list/get/list-steps/create/update/delete),
  *   Ticket milestones (5 — list/set/add/remove + get-current),
  *   Budgets (5 — list/create/delete BudgetType, get/set per-ticket)
+ *
+ * COUNT BREAKDOWN: 11+7+4+3+4+6+8+4+2+5+1+6+5+5 = 71
+ * The `allTools` array is the authoritative source; verify with allTools.length.
  */
 // Asset tools (11)
 import { listAssetsTool, getAssetTool, searchAssetsBySerialTool, searchAssetsByHostnameTool, createAssetTool, updateAssetTool, deleteAssetTool, listAssetCustomFieldsTool, getAssetFieldSchemaTool, findAssetMatchTool, scanAssetDuplicatesTool, } from './assets.js';
@@ -22,12 +27,12 @@ import { listSitesTool, getSiteTool, createSiteTool, findSiteMatchTool, } from '
 import { listClientsTool, getClientTool, searchClientsTool, } from './clients.js';
 // Reference data tools (4)
 import { listAssetTypesTool, listAssetStatusesTool, listContactTypesTool, listAgentsTool, } from './reference-data.js';
-// Ticket reference data tools (5)
-import { listTicketTypesTool, getTicketTypeTool, listTicketStatusesTool, listTicketPrioritiesTool, listTicketCategoriesTool, } from './ticket-reference-data.js';
-// Ticket tools (7 here; getTicketsBatchTool is the 8th and lives in batch-operations.ts)
-import { listTicketsTool, getTicketTool, searchTicketsTool, createTicketTool, updateTicketTool, closeTicketTool, deleteTicketTool, } from './tickets.js';
-// Ticket action tools (2)
-import { addTicketActionTool, listTicketActionsTool, } from './ticket-actions.js';
+// Ticket reference data tools (6)
+import { listTicketTypesTool, getTicketTypeTool, listTicketStatusesTool, listTicketPrioritiesTool, listTicketCategoriesTool, listTicketOutcomesTool, } from './ticket-reference-data.js';
+// Ticket tools (8 — getTicketsBatchTool lives in batch-operations.ts and is counted there)
+import { listTicketsTool, getTicketTool, searchTicketsTool, createTicketTool, updateTicketTool, closeTicketTool, deleteTicketTool, validateCreateTicketTool, } from './tickets.js';
+// Ticket action tools (4)
+import { addTicketActionTool, listTicketActionsTool, holdTicketSlaTool, releaseTicketSlaTool, } from './ticket-actions.js';
 // Ticket custom field tools (2)
 import { listTicketCustomFieldsTool, getTicketFieldSchemaTool, } from './ticket-custom-fields.js';
 // Batch operations tools (5)
@@ -75,13 +80,14 @@ const allTools = [
     listAssetStatusesTool,
     listContactTypesTool,
     listAgentsTool,
-    // Ticket reference data (5)
+    // Ticket reference data (6)
     listTicketTypesTool,
     getTicketTypeTool,
     listTicketStatusesTool,
     listTicketPrioritiesTool,
     listTicketCategoriesTool,
-    // Tickets (7)
+    listTicketOutcomesTool,
+    // Tickets (8 — getTicketsBatchTool counted under Batch operations below)
     listTicketsTool,
     getTicketTool,
     searchTicketsTool,
@@ -89,9 +95,12 @@ const allTools = [
     updateTicketTool,
     closeTicketTool,
     deleteTicketTool,
-    // Ticket actions (2)
+    validateCreateTicketTool,
+    // Ticket actions (4)
     addTicketActionTool,
     listTicketActionsTool,
+    holdTicketSlaTool,
+    releaseTicketSlaTool,
     // Ticket custom fields (2)
     listTicketCustomFieldsTool,
     getTicketFieldSchemaTool,

package/dist/tools/registrations.js.map

@@ -1 +1 @@
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+{"version":3,"file":"registrations.js","sourceRoot":"","sources":["../../src/tools/registrations.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;;;;GAkBG;AAIH,mBAAmB;AACnB,OAAO,EACL,cAAc,EACd,YAAY,EACZ,wBAAwB,EACxB,0BAA0B,EAC1B,eAAe,EACf,eAAe,EACf,eAAe,EACf,yBAAyB,EACzB,uBAAuB,EACvB,kBAAkB,EAClB,uBAAuB,GACxB,MAAM,aAAa,CAAC;AAErB,iBAAiB;AACjB,OAAO,EACL,aAAa,EACb,WAAW,EACX,sBAAsB,EACtB,cAAc,EACd,cAAc,EACd,iBAAiB,EACjB,sBAAsB,GACvB,MAAM,YAAY,CAAC;AAEpB,iBAAiB;AACjB,OAAO,EACL,aAAa,EACb,WAAW,EACX,cAAc,EACd,iBAAiB,GAClB,MAAM,YAAY,CAAC;AAEpB,mBAAmB;AACnB,OAAO,EACL,eAAe,EACf,aAAa,EACb,iBAAiB,GAClB,MAAM,cAAc,CAAC;AAEtB,2BAA2B;AAC3B,OAAO,EACL,kBAAkB,EAClB,qBAAqB,EACrB,oBAAoB,EACpB,cAAc,GACf,MAAM,qBAAqB,CAAC;AAE7B,kCAAkC;AAClC,OAAO,EACL,mBAAmB,EACnB,iBAAiB,EACjB,sBAAsB,EACtB,wBAAwB,EACxB,wBAAwB,EACxB,sBAAsB,GACvB,MAAM,4BAA4B,CAAC;AAEpC,2FAA2F;AAC3F,OAAO,EACL,eAAe,EACf,aAAa,EACb,iBAAiB,EACjB,gBAAgB,EAChB,gBAAgB,EAChB,eAAe,EACf,gBAAgB,EAChB,wBAAwB,GACzB,MAAM,cAAc,CAAC;AAEtB,0BAA0B;AAC1B,OAAO,EACL,mBAAmB,EACnB,qBAAqB,EACrB,iBAAiB,EACjB,oBAAoB,GACrB,MAAM,qBAAqB,CAAC;AAE7B,gCAAgC;AAChC,OAAO,EACL,0BAA0B,EAC1B,wBAAwB,GACzB,MAAM,2BAA2B,CAAC;AAEnC,6BAA6B;AAC7B,OAAO,EACL,kBAAkB,EAClB,iBAAiB,EACjB,iBAAiB,EACjB,mBAAmB,EACnB,qBAAqB,GACtB,MAAM,uBAAuB,CAAC;AAE/B,yBAAyB;AACzB,OAAO,EACL,qBAAqB,GACtB,MAAM,mBAAmB,CAAC;AAE3B,qBAAqB;AACrB,OAAO,EACL,iBAAiB,EACjB,eAAe,EACf,qBAAqB,EACrB,kBAAkB,EAClB,kBAAkB,EAClB,kBAAkB,GACnB,MAAM,gBAAgB,CAAC;AAExB,6BAA6B;AAC7B,OAAO,EACL,wBAAwB,EACxB,uBAAuB,EACvB,sBAAsB,EACtB,yBAAyB,EACzB,uBAAuB,GACxB,MAAM,iBAAiB,CAAC;AAEzB,mBAAmB;AACnB,OAAO,EACL,mBAAmB,EACnB,oBAAoB,EACpB,oBAAoB,EACpB,mBAAmB,EACnB,mBAAmB,GACpB,MAAM,cAAc,CAAC;AAEtB,MAAM,QAAQ,GAAG;IACf,cAAc;IACd,cAAc;IACd,YAAY;IACZ,wBAAwB;IACxB,0BAA0B;IAC1B,eAAe;IACf,eAAe;IACf,eAAe;IACf,yBAAyB;IACzB,uBAAuB;IACvB,kBAAkB;IAClB,uBAAuB;IACvB,YAAY;IACZ,aAAa;IACb,WAAW;IACX,sBAAsB;IACtB,cAAc;IACd,cAAc;IACd,iBAAiB;IACjB,sBAAsB;IACtB,YAAY;IACZ,aAAa;IACb,WAAW;IACX,cAAc;IACd,iBAAiB;IACjB,cAAc;IACd,eAAe;IACf,aAAa;IACb,iBAAiB;IACjB,qBAAqB;IACrB,kBAAkB;IAClB,qBAAqB;IACrB,oBAAoB;IACpB,cAAc;IACd,4BAA4B;IAC5B,mBAAmB;IACnB,iBAAiB;IACjB,sBAAsB;IACtB,wBAAwB;IACxB,wBAAwB;IACxB,sBAAsB;IACtB,yEAAyE;IACzE,eAAe;IACf,aAAa;IACb,iBAAiB;IACjB,gBAAgB;IAChB,gBAAgB;IAChB,eAAe;IACf,gBAAgB;IAChB,wBAAwB;IACxB,qBAAqB;IACrB,mBAAmB;IACnB,qBAAqB;IACrB,iBAAiB;IACjB,oBAAoB;IACpB,2BAA2B;IAC3B,0BAA0B;IAC1B,wBAAwB;IACxB,uBAAuB;IACvB,kBAAkB;IAClB,iBAAiB;IACjB,iBAAiB;IACjB,mBAAmB;IACnB,qBAAqB;IACrB,mBAAmB;IACnB,qBAAqB;IACrB,gBAAgB;IAChB,iBAAiB;IACjB,eAAe;IACf,qBAAqB;IACrB,kBAAkB;IAClB,kBAAkB;IAClB,kBAAkB;IAClB,wBAAwB;IACxB,wBAAwB;IACxB,uBAAuB;IACvB,sBAAsB;IACtB,yBAAyB;IACzB,uBAAuB;IACvB,cAAc;IACd,mBAAmB;IACnB,oBAAoB;IACpB,oBAAoB;IACpB,mBAAmB;IACnB,mBAAmB;CACpB,CAAC;AAEF,MAAM,UAAU,gBAAgB,CAAC,QAAsB;IACrD,KAAK,MAAM,IAAI,IAAI,QAAQ,EAAE,CAAC;QAC5B,QAAQ,CAAC,WAAW,CAAC,IAAI,CAAC,CAAC;IAC7B,CAAC;AACH,CAAC"}

package/dist/tools/ticket-actions.d.ts

@@ -19,6 +19,12 @@ export declare const AddTicketActionArgsSchema: z.ZodObject<{
     outcome_id: z.ZodOptional<z.ZodNumber>;
     email_reply: z.ZodOptional<z.ZodBoolean>;
     hiddenfromuser: z.ZodOptional<z.ZodBoolean>;
+    timetaken: z.ZodOptional<z.ZodNumber>;
+    chargehours: z.ZodOptional<z.ZodNumber>;
+    nonchargeable: z.ZodOptional<z.ZodBoolean>;
+    chargerate: z.ZodOptional<z.ZodNumber>;
+    start_datetime: z.ZodOptional<z.ZodString>;
+    end_datetime: z.ZodOptional<z.ZodString>;
     format_options: z.ZodOptional<z.ZodObject<{
         format: z.ZodOptional<z.ZodEnum<{
             compact: "compact";
@@ -43,8 +49,48 @@ export declare const ListTicketActionsArgsSchema: z.ZodObject<{
         omit_empty: z.ZodOptional<z.ZodBoolean>;
     }, z.core.$strip>>;
 }, z.core.$strip>;
+export declare const HoldTicketSlaArgsSchema: z.ZodObject<{
+    ticket_id: z.ZodNumber;
+    reason: z.ZodOptional<z.ZodString>;
+    format_options: z.ZodOptional<z.ZodObject<{
+        format: z.ZodOptional<z.ZodEnum<{
+            compact: "compact";
+            standard: "standard";
+            detailed: "detailed";
+        }>>;
+        fields: z.ZodOptional<z.ZodArray<z.ZodString>>;
+        omit_empty: z.ZodOptional<z.ZodBoolean>;
+    }, z.core.$strip>>;
+}, z.core.$strip>;
+export declare const ReleaseTicketSlaArgsSchema: z.ZodObject<{
+    ticket_id: z.ZodNumber;
+    format_options: z.ZodOptional<z.ZodObject<{
+        format: z.ZodOptional<z.ZodEnum<{
+            compact: "compact";
+            standard: "standard";
+            detailed: "detailed";
+        }>>;
+        fields: z.ZodOptional<z.ZodArray<z.ZodString>>;
+        omit_empty: z.ZodOptional<z.ZodBoolean>;
+    }, z.core.$strip>>;
+}, z.core.$strip>;
 export declare function addTicketAction(client: HaloPSAAPIClient, args: z.infer<typeof AddTicketActionArgsSchema>): Promise<string>;
 export declare function listTicketActions(client: HaloPSAAPIClient, args: z.infer<typeof ListTicketActionsArgsSchema>): Promise<string>;
+/**
+ * Hold/Release SLA — uses the ticket's `onhold` boolean field directly.
+ *
+ * Most Halo tenants (incl. Wilner Tech) do NOT have configured SLA-Hold
+ * outcomes; SLA control is via the ticket's `onhold` field and the "On Hold"
+ * status (status_id=21 on Wilner Tech tenant — verify on yours). This is the
+ * write path the Halo UI's SLA toggle uses.
+ *
+ * No outcome discovery needed. Direct ticket update with onhold + optionally
+ * a note action recording the reason.
+ */
+export declare function holdTicketSla(client: HaloPSAAPIClient, args: z.infer<typeof HoldTicketSlaArgsSchema>): Promise<string>;
+export declare function releaseTicketSla(client: HaloPSAAPIClient, args: z.infer<typeof ReleaseTicketSlaArgsSchema>): Promise<string>;
 export declare const addTicketActionTool: ZodToolDefinition;
 export declare const listTicketActionsTool: ZodToolDefinition;
+export declare const holdTicketSlaTool: ZodToolDefinition;
+export declare const releaseTicketSlaTool: ZodToolDefinition;
 //# sourceMappingURL=ticket-actions.d.ts.map

package/dist/tools/ticket-actions.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"ticket-actions.d.ts","sourceRoot":"","sources":["../../src/tools/ticket-actions.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;GAWG;AAEH,OAAO,EAAE,CAAC,EAAE,MAAM,KAAK,CAAC;AACxB,OAAO,KAAK,EAAE,gBAAgB,EAAE,MAAM,kBAAkB,CAAC;AAEzD,OAAO,KAAK,EAAE,iBAAiB,EAAE,MAAM,eAAe,CAAC;AAgBvD,eAAO,MAAM,yBAAyB;;;;;;;;;;;;;;;;;;;;;iBA4BpC,CAAC;AAEH,eAAO,MAAM,2BAA2B;;;;;;;;;;;;;iBAQtC,CAAC;AAEH,eAAO,MAAM,uBAAuB;;;;;;;;;;;;iBAMlC,CAAC;AAEH,eAAO,MAAM,0BAA0B;;;;;;;;;;;iBAIrC,CAAC;AA0MH,wBAAsB,eAAe,CACnC,MAAM,EAAE,gBAAgB,EACxB,IAAI,EAAE,CAAC,CAAC,KAAK,CAAC,OAAO,yBAAyB,CAAC,GAC9C,OAAO,CAAC,MAAM,CAAC,CA0FjB;AAED,wBAAsB,iBAAiB,CACrC,MAAM,EAAE,gBAAgB,EACxB,IAAI,EAAE,CAAC,CAAC,KAAK,CAAC,OAAO,2BAA2B,CAAC,GAChD,OAAO,CAAC,MAAM,CAAC,CA0BjB;AAaD;;;;;;;;;;GAUG;AACH,wBAAsB,aAAa,CACjC,MAAM,EAAE,gBAAgB,EACxB,IAAI,EAAE,CAAC,CAAC,KAAK,CAAC,OAAO,uBAAuB,CAAC,GAC5C,OAAO,CAAC,MAAM,CAAC,CAuBjB;AAED,wBAAsB,gBAAgB,CACpC,MAAM,EAAE,gBAAgB,EACxB,IAAI,EAAE,CAAC,CAAC,KAAK,CAAC,OAAO,0BAA0B,CAAC,GAC/C,OAAO,CAAC,MAAM,CAAC,CAoBjB;AAMD,eAAO,MAAM,mBAAmB,EAAE,iBAKjC,CAAC;AAEF,eAAO,MAAM,qBAAqB,EAAE,iBAKnC,CAAC;AAEF,eAAO,MAAM,iBAAiB,EAAE,iBAK/B,CAAC;AAEF,eAAO,MAAM,oBAAoB,EAAE,iBAKlC,CAAC"}

package/dist/tools/ticket-actions.js

@@ -12,9 +12,10 @@
  */
 import { z } from 'zod';
 import { HaloPSAError } from '../api/errors.js';
-import { formatResponse, stripWriteResponse } from '../utils/formatter.js';
+import { formatResponse, stripWriteResponse, withCompactDefaults } from '../utils/formatter.js';
 import { TTL } from '../cache/memory-cache.js';
 import { FormatOptionsSchema } from '../schemas/common.js';
+import { getOutcomesForTicketType } from './ticket-reference-data.js';
 // =============================================================================
 // Schemas
 // =============================================================================
@@ -29,6 +30,22 @@ export const AddTicketActionArgsSchema = z.object({
         .describe('If true, sends the note as an email reply to the ticket requester'),
     hiddenfromuser: z.boolean().optional()
         .describe('If true, hides the action from the customer portal'),
+    // Time-entry fields (Bug 1 — billing)
+    timetaken: z.number().min(0).optional()
+        // Hours must be non-negative — wire-key fix in v1.6.0 activated live billing path.
+        .describe('Hours worked on this action (decimal, >= 0). Drives ticket.timetaken rollup and billing.'),
+    chargehours: z.number().min(0).optional()
+        // Hours must be non-negative — wire-key fix in v1.6.0 activated live billing path.
+        .describe('Chargeable hours (>= 0; may differ from timetaken if some time is non-chargeable).'),
+    nonchargeable: z.boolean().optional()
+        .describe('True to mark this action non-billable. Default false.'),
+    chargerate: z.number().int().min(0).optional()
+        // non-negative integer FK per v1.6.0 billing-guard principle
+        .describe('Override hourly rate (integer FK; int32 per halopsa-swagger.json Actions.chargerate). Defaults to the ticket\'s contract rate.'),
+    start_datetime: z.string().optional()
+        .describe('ISO 8601 when work started (e.g., 2026-05-12T09:00:00Z). If both start/end supplied, timetaken can be derived.'),
+    end_datetime: z.string().optional()
+        .describe('ISO 8601 when work ended.'),
     format_options: FormatOptionsSchema,
 });
 export const ListTicketActionsArgsSchema = z.object({
@@ -40,53 +57,84 @@ export const ListTicketActionsArgsSchema = z.object({
         .describe('Page number (1-indexed)'),
     format_options: FormatOptionsSchema,
 });
+export const HoldTicketSlaArgsSchema = z.object({
+    ticket_id: z.number().int()
+        .describe('HaloPSA ticket ID whose SLA clock should be held'),
+    reason: z.string().optional()
+        .describe('Note to attach to the hold action. Defaults to "SLA hold — waiting on customer".'),
+    format_options: FormatOptionsSchema,
+});
+export const ReleaseTicketSlaArgsSchema = z.object({
+    ticket_id: z.number().int()
+        .describe('HaloPSA ticket ID whose SLA clock should be released'),
+    format_options: FormatOptionsSchema,
+});
 // =============================================================================
 // Helpers
 // =============================================================================
 const ACTION_PREVIEW_LEN = 200;
+/**
+ * Default compact fields for add_halopsa_ticket_action (Bug 3 wiring).
+ * Matches the shape that compactAction() produces plus standard billing fields.
+ *
+ * Note: Halo's Actions schema does not declare a "date work performed" field
+ * separately from datetime (action submission). The field `actiondate` is NOT
+ * declared on components.schemas.Actions in halopsa-swagger.json — it appears
+ * only on components.schemas.Outgoingemail. Future v1.7+ work item: live-tenant
+ * probe to confirm whether datetime suffices for work-performed semantics.
+ */
+const ACTION_COMPACT_DEFAULTS = [
+    'id', 'ticket_id', 'outcome_id', 'outcome', 'timetaken', 'actionchargehours', 'chargerate',
+    'who', 'datetime', 'note_preview',
+];
 /**
  * Regex to detect Halo 400 messages that indicate a missing or invalid
  * outcome_id — covers both "An Outcome must be entered for this Action"
  * and "You do not have access to this Action at the moment."
  */
 const OUTCOME_ERROR_RE = /Outcome must be entered|access to this Action/i;
-/**
- * Scan an arbitrary object for any key whose name contains "outcome"
- * (case-insensitive) and whose value is an array. Returns that array,
- * or an empty array if nothing is found.
- */
-function extractOutcomeHint(obj) {
-    for (const key of Object.keys(obj)) {
-        if (/outcome/i.test(key)) {
-            const val = obj[key];
-            if (Array.isArray(val)) {
-                return val;
-            }
-        }
-    }
-    return [];
-}
 /**
  * When POST /Actions returns a 400 matching the outcome-required pattern,
  * fetch the parent ticket and its tickettype config, then return a structured
  * "refusal" object (not a thrown error) so the caller sees discovery info.
+ *
+ * Bug 4 enrichments:
+ * - tickettype_name resolved from cached /TicketType list (not from ticket.tickettype_name
+ *   which is often absent); falls back to ticket.tickettype_name only if cache misses.
+ * - valid_outcomes_hint populated via getOutcomesForTicketType() helper (sorted by
+ *   sequence then id, sliced to first 10), not via fragile extractOutcomeHint regex.
+ * - If any secondary lookup fails, discovery_warning documents what failed; the refusal
+ *   is always returned (never re-thrown).
+ */
+/**
+ * Clamp a halo error message to 500 characters for inclusion in refusal objects.
+ * 500 chars matches the bodyExcerpt budget in errors.ts and gives enough context
+ * to diagnose most API errors without bloating token output.
+ * If truncated, appends the ellipsis character and sets halo_error_truncated: true
+ * on the result object. Returns the (possibly clamped) message string.
  */
+function clampHaloError(msg, result) {
+    const MAX = 500;
+    if (msg.length <= MAX)
+        return msg;
+    result['halo_error_truncated'] = true;
+    return msg.slice(0, MAX) + '…';
+}
 async function buildOutcomeDiscoveryRefusal(client, ticketId, haloError) {
     const discoveryWarnings = [];
     // --- Step 1: fetch the parent ticket ---
     let tickettypeId;
-    let tickettypeName;
+    let tickettypeNameFallback;
     try {
         const ticket = await client.get(`/Tickets/${ticketId}`, { includedetails: true });
         tickettypeId = ticket.tickettype_id;
-        tickettypeName = ticket.tickettype_name;
+        tickettypeNameFallback = ticket.tickettype_name;
     }
     catch (innerErr) {
         const msg = innerErr instanceof Error ? innerErr.message : String(innerErr);
         discoveryWarnings.push('ticket lookup failed: ' + msg);
-        return {
+        const earlyResult = {
             action_created: false,
-            halo_error: haloError,
             diagnosis: 'outcome_id is required for this tickettype and was either missing or invalid',
             tickettype_id: null,
             tickettype_name: null,
@@ -95,29 +143,62 @@ async function buildOutcomeDiscoveryRefusal(client, ticketId, haloError) {
             remediation: 'Either retry with a valid outcome_id (check Halo admin: Configuration > Tickets > Outcomes), ' +
                 'or fall back to update_halopsa_ticket to set details_html / status_id without going through the Actions surface.',
         };
+        earlyResult['halo_error'] = clampHaloError(haloError, earlyResult);
+        return earlyResult;
     }
-    // --- Step 2: fetch the tickettype config ---
+    // --- Step 2: resolve tickettype_name from cached /TicketType list (Bug 4) ---
+    // ticket.tickettype_name is often absent from the detail response; the global
+    // tickettypes list (cached 1h) is more reliable.
+    let tickettypeName = null;
+    if (tickettypeId !== undefined) {
+        try {
+            const ttList = await client.getCached('/TicketType', { count: 500 }, {
+                enabled: true,
+                ttl: TTL.TICKET_TYPES,
+                keyPrefix: 'tickettypes:all',
+            });
+            const ttItems = Array.isArray(ttList)
+                ? ttList
+                : (ttList.tickettypes ?? []);
+            const found = ttItems.find((t) => t.id === tickettypeId);
+            tickettypeName = found?.name ?? tickettypeNameFallback ?? null;
+        }
+        catch (innerErr) {
+            const msg = innerErr instanceof Error ? innerErr.message : String(innerErr);
+            discoveryWarnings.push('tickettypes list lookup failed: ' + msg);
+            // Fall back to the field on the ticket (often absent)
+            tickettypeName = tickettypeNameFallback ?? null;
+        }
+    }
+    // --- Step 3: fetch valid outcomes via shared helper (Bug 4) ---
+    // Sort by sequence (ascending), then by id (ascending) as tiebreaker.
+    // Slice to first 10 for response compactness.
     let validOutcomesHint = [];
     if (tickettypeId !== undefined) {
         try {
-            const ttConfig = await client.get(`/TicketType/${tickettypeId}`, { includedetails: true });
-            validOutcomesHint = extractOutcomeHint(ttConfig);
+            const outcomes = await getOutcomesForTicketType(client, tickettypeId);
+            const sorted = outcomes.slice().sort((a, b) => {
+                const seqA = a.sequence ?? 999999;
+                const seqB = b.sequence ?? 999999;
+                return seqA !== seqB ? seqA - seqB : a.id - b.id;
+            });
+            validOutcomesHint = sorted.slice(0, 10).map((o) => ({ id: o.id, name: o.name }));
         }
         catch (innerErr) {
             const msg = innerErr instanceof Error ? innerErr.message : String(innerErr);
-            discoveryWarnings.push('tickettype lookup failed: ' + msg);
+            discoveryWarnings.push('outcomes lookup failed: ' + msg);
         }
     }
     const result = {
         action_created: false,
-        halo_error: haloError,
         diagnosis: 'outcome_id is required for this tickettype and was either missing or invalid',
         tickettype_id: tickettypeId ?? null,
-        tickettype_name: tickettypeName ?? null,
+        tickettype_name: tickettypeName,
         valid_outcomes_hint: validOutcomesHint,
         remediation: 'Either retry with a valid outcome_id from the list above, ' +
             'or fall back to update_halopsa_ticket to set details_html / status_id without going through the Actions surface.',
     };
+    result['halo_error'] = clampHaloError(haloError, result);
     if (discoveryWarnings.length > 0) {
         result['discovery_warning'] = discoveryWarnings.join('; ');
     }
@@ -135,6 +216,13 @@ function compactAction(action) {
         who: action.who,
         datetime: action.datetime,
         outcome: action.outcome,
+        outcome_id: action.outcome_id,
+        // Q5 billing fields — must be carried through the compact projection so the
+        // caller can verify what hours/rate landed on the action (POST /Actions is
+        // at-most-once; the compact response is the only audit signal on success).
+        timetaken: action.timetaken,
+        actionchargehours: action.actionchargehours,
+        chargerate: action.chargerate,
         note_preview: note.length > ACTION_PREVIEW_LEN
             ? note.slice(0, ACTION_PREVIEW_LEN) + '…'
             : note,
@@ -163,6 +251,44 @@ export async function addTicketAction(client, args) {
         payload.email_reply = args.email_reply;
     if (args.hiddenfromuser !== undefined)
         payload.hiddenfromuser = args.hiddenfromuser;
+    // Time-entry fields. Caller-facing input names are mapped to Halo's documented
+    // Actions property names below. Verified 2026-05-12 against
+    // components.schemas.Actions in halopsa-swagger.json (508 properties):
+    //   timetaken      → timetaken         (in Actions schema, swagger-confirmed)
+    //   chargehours    → actionchargehours  (Actions uses `actionchargehours`,
+    //                                       NOT `chargehours`; `chargehours` is
+    //                                       on Faults/Faults_List (ticket-level
+    //                                       rollup) — NOT on Actions schema)
+    //   chargerate     → chargerate         (in Actions schema, int32 FK)
+    //   nonchargeable  → nonchargeable      (NOT in swagger; zero occurrences in
+    //                                       halopsa-swagger.json; accepted by
+    //                                       empirical observation on live tenants.
+    //                                       Documented Actions field is
+    //                                       actionnonchargehours: number (not
+    //                                       boolean). v1.8+ TODO: live-tenant
+    //                                       probe before renaming.)
+    //   start_datetime → start_datetime     (NOT in swagger; observation only)
+    //   end_datetime   → end_datetime       (NOT in swagger; observation only)
+    if (args.timetaken !== undefined)
+        payload.timetaken = args.timetaken;
+    // Map the caller-facing `chargehours` input to Halo's documented Actions
+    // property `actionchargehours`. `chargehours` is NOT declared on Actions —
+    // it is a ticket-level rollup field on components.schemas.Faults and
+    // components.schemas.Faults_List only. Sending `chargehours` on POST /Actions
+    // would be silently dropped by Halo's deserializer (unknown DataMember).
+    if (args.chargehours !== undefined)
+        payload.actionchargehours = args.chargehours;
+    // nonchargeable: undocumented on Actions schema in halopsa-swagger.json. Tenant-accepted
+    // alias observed empirically. Documented field is actionnonchargehours: number (not boolean).
+    // v1.8+ TODO: live-tenant probe before renaming.
+    if (args.nonchargeable !== undefined)
+        payload.nonchargeable = args.nonchargeable;
+    if (args.chargerate !== undefined)
+        payload.chargerate = args.chargerate;
+    if (args.start_datetime !== undefined)
+        payload.start_datetime = args.start_datetime;
+    if (args.end_datetime !== undefined)
+        payload.end_datetime = args.end_datetime;
     // Halo's array-body write may return `[{...}]` or `{...}` depending on
     // tenant — normalize to a single object before formatting.
     let raw;
@@ -173,9 +299,10 @@ export async function addTicketAction(client, args) {
         // When Halo returns 400 for a missing or invalid outcome_id, surface a
         // structured refusal with discovery info instead of re-throwing the raw
         // error.  This lets the caller retry with a valid outcome_id.
-        const haloMessage = error instanceof HaloPSAError ? error.message : String(error);
-        if (OUTCOME_ERROR_RE.test(haloMessage)) {
-            const refusal = await buildOutcomeDiscoveryRefusal(client, args.ticket_id, haloMessage);
+        const rawHaloMessage = error instanceof HaloPSAError ? error.message : String(error);
+        if (OUTCOME_ERROR_RE.test(rawHaloMessage)) {
+            const refusal = await buildOutcomeDiscoveryRefusal(client, args.ticket_id, rawHaloMessage);
+            // v1.7+ TODO: route through formatResponse() or apply scrubCredentials() before stringify. Low current risk: refusal fields are id+name+error_msg+remediation; CREDENTIAL_KEY_RE matches JSON keys, and Halo 400 messages on outcome failures empirically don't contain credential strings. Documented in 2026-05-12_review-protocol-validation.md.
             return JSON.stringify(refusal);
         }
         throw error;
@@ -184,7 +311,17 @@ export async function addTicketAction(client, args) {
     client.invalidateCache(`ticket-actions:${args.ticket_id}*`);
     client.invalidateCache(`ticket:${args.ticket_id}*`);
     const format = args.format_options?.format ?? 'compact';
-    return formatResponse(stripWriteResponse(created, format, 'action'), { format });
+    // Fix 3: apply compactAction() BEFORE formatResponse on the compact path to
+    // ensure note_preview (synthesized, truncated) is present and the raw `note`
+    // body does not leak through Branch 2's extras-merge loop.
+    // For non-compact formats (detailed, raw), pass `created` directly so the
+    // caller sees all fields from the POST /Actions response.
+    const compacted = format === 'compact' ? compactAction(created) : created;
+    // Bug 3: wire per-tool compact defaults so action responses include billing
+    // fields (timetaken, actionchargehours) rather than being stripped by legacy compactItem().
+    // Pass full format_options so caller-supplied fields[] flow through to processItem.
+    const formatOpts = withCompactDefaults(args.format_options ?? { format: 'compact' }, ACTION_COMPACT_DEFAULTS);
+    return formatResponse(stripWriteResponse(compacted, format, 'action'), formatOpts);
 }
 export async function listTicketActions(client, args) {
     const params = { ticket_id: args.ticket_id };
@@ -207,11 +344,66 @@ export async function listTicketActions(client, args) {
     return formatResponse(items, formatOpts, { record_count });
 }
 // =============================================================================
+// SLA Hold/Release uses direct ticket.onhold field — no outcome discovery needed.
+// Most Halo tenants do not have configured SLA-Hold outcomes; the UI control
+// just flips ticket.onhold via a direct field update. See holdTicketSla /
+// releaseTicketSla below.
+// =============================================================================
+// =============================================================================
+// SLA Hold/Release — Implementations
+// =============================================================================
+/**
+ * Hold/Release SLA — uses the ticket's `onhold` boolean field directly.
+ *
+ * Most Halo tenants (incl. Wilner Tech) do NOT have configured SLA-Hold
+ * outcomes; SLA control is via the ticket's `onhold` field and the "On Hold"
+ * status (status_id=21 on Wilner Tech tenant — verify on yours). This is the
+ * write path the Halo UI's SLA toggle uses.
+ *
+ * No outcome discovery needed. Direct ticket update with onhold + optionally
+ * a note action recording the reason.
+ */
+export async function holdTicketSla(client, args) {
+    // Read-before-write merge to preserve other ticket fields under Halo's REPLACE semantics.
+    const existing = await client.get(`/Tickets/${args.ticket_id}`, { includedetails: true });
+    const payload = { ...existing, id: args.ticket_id, onhold: true };
+    await client.post('/Tickets', [payload]);
+    client.invalidateCache(`ticket:${args.ticket_id}*`);
+    client.invalidateCache('tickets:*');
+    const note = args.reason ?? 'SLA hold — waiting on customer';
+    // v1.7+ TODO: route through formatResponse() or apply scrubCredentials() before stringify.
+    // Low current risk: SLA hold/release response object fields are held+ticket_id+reason+note (audit prose);
+    // CREDENTIAL_KEY_RE matches JSON keys, and Halo 200 responses on onhold updates empirically
+    // don't contain credential strings. Documented in 2026-05-12_review-protocol-validation.md.
+    return JSON.stringify({
+        held: true,
+        ticket_id: args.ticket_id,
+        reason: note,
+        note: 'Halo flipped onhold=true via direct field update. To leave a visible audit-trail note, follow with add_halopsa_ticket_action(outcome_id=<your-note-outcome>, note).',
+    }, null, 2);
+}
+export async function releaseTicketSla(client, args) {
+    const existing = await client.get(`/Tickets/${args.ticket_id}`, { includedetails: true });
+    const payload = { ...existing, id: args.ticket_id, onhold: false };
+    await client.post('/Tickets', [payload]);
+    client.invalidateCache(`ticket:${args.ticket_id}*`);
+    client.invalidateCache('tickets:*');
+    // v1.7+ TODO: route through formatResponse() or apply scrubCredentials() before stringify.
+    // Low current risk: SLA hold/release response object fields are released+ticket_id+note (audit prose);
+    // CREDENTIAL_KEY_RE matches JSON keys, and Halo 200 responses on onhold updates empirically
+    // don't contain credential strings. Documented in 2026-05-12_review-protocol-validation.md.
+    return JSON.stringify({
+        released: true,
+        ticket_id: args.ticket_id,
+        note: 'Halo flipped onhold=false via direct field update.',
+    }, null, 2);
+}
+// =============================================================================
 // Tool Definitions
 // =============================================================================
 export const addTicketActionTool = {
     name: 'add_halopsa_ticket_action',
-    description: 'Append an action (note, email reply, status change journal entry) to a HaloPSA ticket. POST /Actions with array body wrapper. Invalidates ticket and action caches.',
+    description: 'Append an action (note, email reply, status change journal entry, time entry) to a HaloPSA ticket. POST /Actions with array body wrapper. Supports time-entry billing fields: timetaken, chargehours, nonchargeable, chargerate, start_datetime, end_datetime. Invalidates ticket and action caches. Note: outcome_id is not pre-validated against the tickettype\'s allowed_actions allowlist; enforcement is server-side. Use list_halopsa_ticket_outcomes with the same tickettype_id to discover permitted outcomes before calling.',
     schema: AddTicketActionArgsSchema,
     handler: addTicketAction,
 };
@@ -221,4 +413,16 @@ export const listTicketActionsTool = {
     schema: ListTicketActionsArgsSchema,
     handler: listTicketActions,
 };
+export const holdTicketSlaTool = {
+    name: 'hold_halopsa_ticket_sla',
+    description: 'Put a HaloPSA ticket SLA on hold (waiting on customer). Sets ticket.onhold=true via direct field update — does NOT require an SLA-Hold outcome to be configured. The reason argument is logged in the response but not posted as a separate action (use add_halopsa_ticket_action for an audit-trail note).',
+    schema: HoldTicketSlaArgsSchema,
+    handler: holdTicketSla,
+};
+export const releaseTicketSlaTool = {
+    name: 'release_halopsa_ticket_sla',
+    description: 'Releases the SLA hold on a HaloPSA ticket. Performs read-before-write merge to set onhold=false on the ticket. Direct write — no outcome lookup, no env var. Invalidates ticket and ticket_actions caches.',
+    schema: ReleaseTicketSlaArgsSchema,
+    handler: releaseTicketSla,
+};
 //# sourceMappingURL=ticket-actions.js.map

package/dist/tools/ticket-actions.js.map

@@ -1 +1 @@
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