@wildix/wda-stream-client 1.1.49 → 1.1.56

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
@@ -446,6 +446,11 @@ export interface CallRecord {
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  trunkDirection?: string | undefined;
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  queueName?: string | undefined;
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  queueId?: string | undefined;
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+ /**
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+ * Position of the call in the queue (1-based). Updated from consume events and emitted on live progress and record flows.
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+ * @public
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+ */
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+ queuePosition?: number | undefined;
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  tags?: (string)[] | undefined;
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  flags?: (string)[] | undefined;
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  callerMos?: string | undefined;
@@ -518,6 +523,20 @@ export declare const CallTranscriptionSpeaker: {
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  * @public
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  */
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  export type CallTranscriptionSpeaker = typeof CallTranscriptionSpeaker[keyof typeof CallTranscriptionSpeaker];
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+ /**
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+ * @public
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+ * @enum
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+ */
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+ export declare const TranscriptionSentiment: {
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+ readonly MIXED: "MIXED";
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+ readonly NEGATIVE: "NEGATIVE";
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+ readonly NEUTRAL: "NEUTRAL";
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+ readonly POSITIVE: "POSITIVE";
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+ };
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+ /**
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+ * @public
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+ */
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+ export type TranscriptionSentiment = typeof TranscriptionSentiment[keyof typeof TranscriptionSentiment];
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  /**
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  * @public
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  */
@@ -535,7 +554,16 @@ export interface CallTranscriptionChunk {
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  * @public
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  */
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  confidence?: number | undefined;
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- sentiment?: string | undefined;
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+ /**
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+ * Sentiment label for a transcription chunk. Shared between calls and conferences.
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+ * @public
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+ */
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+ sentiment?: TranscriptionSentiment | undefined;
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+ /**
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+ * Tristate gate populated upstream from caller/callee user-level licenses. `true` = at least one participant is on a whitelisted tier (currently `business` or `premium`). `false` = both participants are known and neither is whitelisted. Absent or null means upstream had no license info — downstream should fall through and compute sentiment (fail-open) to preserve the pre-feature behaviour.
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+ * @public
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+ */
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+ shouldComputeSentiment?: boolean | undefined;
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  }
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  /**
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  * @public
@@ -1254,7 +1282,11 @@ export interface ConferenceTranscriptionChunk {
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  isFinal: boolean;
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  start: number;
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  end: number;
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- sentiment?: string | undefined;
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+ /**
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+ * Sentiment label for a transcription chunk. Shared between calls and conferences.
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+ * @public
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+ */
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+ sentiment?: TranscriptionSentiment | undefined;
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  }
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  /**
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  * @public
@@ -1429,6 +1461,7 @@ export declare const LiveEventType: {
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  readonly CONFERENCE_TRANSCRIPTION: "conference_transcription";
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  readonly SERVICE: "service";
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  readonly SERVICE_AGENT: "service_agent";
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+ readonly SERVICE_AGENT_STATUS: "service_agent_status";
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  readonly SERVICE_CALL: "service_call";
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  readonly SERVICE_CALL_COMPLETE: "service_call_complete";
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  readonly SERVICE_COMPLETE: "service_complete";
@@ -1556,6 +1589,11 @@ export interface CallAnalyticsLiveProgressEventFlow {
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  trunkDirection?: string | undefined;
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  queueName?: string | undefined;
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  queueId?: string | undefined;
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+ /**
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+ * Position of the call in the queue (1-based). Updated from consume events and emitted on live progress and record flows.
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+ * @public
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+ */
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+ queuePosition?: number | undefined;
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  tags?: (string)[] | undefined;
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  flags?: (string)[] | undefined;
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  callerMos?: string | undefined;
@@ -1714,6 +1752,11 @@ export interface CallAnalyticsRecordEventFlow {
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  trunkDirection?: string | undefined;
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  queueName?: string | undefined;
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  queueId?: string | undefined;
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+ /**
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+ * Position of the call in the queue (1-based). Updated from consume events and emitted on live progress and record flows.
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+ * @public
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+ */
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+ queuePosition?: number | undefined;
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  tags?: (string)[] | undefined;
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  flags?: (string)[] | undefined;
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  callerMos?: string | undefined;
@@ -2063,6 +2106,11 @@ export interface CallSplitConsumeEventData {
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  serviceNumber?: string | undefined;
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  trunk?: CallFlowConsumeTrunk | undefined;
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  queue?: CallFlowConsumeQueue | undefined;
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+ /**
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+ * Position of the call in the queue (1-based).
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+ * @public
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+ */
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+ queuePosition?: number | undefined;
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  tags?: (string)[] | undefined;
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  flags?: (string)[] | undefined;
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  sipCallId?: string | undefined;
@@ -2095,6 +2143,11 @@ export interface CallStartConsumeEventData {
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  serviceNumber?: string | undefined;
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  trunk?: CallFlowConsumeTrunk | undefined;
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  queue?: CallFlowConsumeQueue | undefined;
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+ /**
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+ * Position of the call in the queue (1-based).
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+ * @public
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+ */
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+ queuePosition?: number | undefined;
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  tags?: (string)[] | undefined;
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  flags?: (string)[] | undefined;
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  sipCallId?: string | undefined;
@@ -2148,6 +2201,11 @@ export interface CallUpdateConsumeEventData {
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  serviceNumber?: string | undefined;
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  trunk?: CallFlowConsumeTrunk | undefined;
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  queue?: CallFlowConsumeQueue | undefined;
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+ /**
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+ * Position of the call in the queue (1-based).
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+ * @public
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+ */
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+ queuePosition?: number | undefined;
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  tags?: (string)[] | undefined;
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  flags?: (string)[] | undefined;
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  sipCallId?: string | undefined;
@@ -2883,9 +2941,14 @@ export interface ServiceAgentConsumeEventData {
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  penalty?: string | undefined;
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  type?: ServiceAgentType | undefined;
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  paused?: boolean | undefined;
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+ status?: string | undefined;
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+ reason?: string | undefined;
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+ message?: string | undefined;
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  lastQueueCallEnd?: number | undefined;
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  userExtension?: string | undefined;
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+ department?: string | undefined;
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  name?: string | undefined;
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+ aclGroup?: string | undefined;
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  }
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  /**
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  * @public
@@ -2910,9 +2973,17 @@ export type ServiceConsumeEventType = typeof ServiceConsumeEventType[keyof typeo
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  * @public
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  */
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  export interface ServiceAgentJoinConsumeEvent {
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+ /**
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+ * The unique identifier of the service.
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+ * @public
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+ */
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  id: string;
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- time: number;
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+ /**
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+ * The PBX identifier of the service.
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+ * @public
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+ */
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  pbx: string;
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+ time: number;
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  company: string;
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  type: ServiceConsumeEventType;
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  data: ServiceAgentConsumeEventData;
@@ -2921,9 +2992,17 @@ export interface ServiceAgentJoinConsumeEvent {
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  * @public
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  */
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  export interface ServiceAgentLeaveConsumeEvent {
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+ /**
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+ * The unique identifier of the service.
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+ * @public
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+ */
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  id: string;
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- time: number;
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+ /**
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+ * The PBX identifier of the service.
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+ * @public
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+ */
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  pbx: string;
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+ time: number;
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  company: string;
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  type: ServiceConsumeEventType;
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  data: ServiceAgentConsumeEventData;
@@ -2932,9 +3011,17 @@ export interface ServiceAgentLeaveConsumeEvent {
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  * @public
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  */
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  export interface ServiceAgentUpdateConsumeEvent {
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+ /**
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+ * The unique identifier of the service.
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+ * @public
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+ */
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  id: string;
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- time: number;
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+ /**
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+ * The PBX identifier of the service.
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+ * @public
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+ */
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  pbx: string;
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+ time: number;
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  company: string;
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  type: ServiceConsumeEventType;
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  data: ServiceAgentConsumeEventData;
@@ -2946,43 +3033,69 @@ export interface ServiceAgentUpdateConsumeEvent {
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  export declare const ServiceCallAction: {
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  readonly ANSWER: "ANSWER";
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  readonly CANCEL: "CANCEL";
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+ readonly END: "END";
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+ readonly INIT: "INIT";
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  readonly REJECT: "REJECT";
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  readonly RING: "RING";
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+ readonly WAIT: "WAIT";
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  };
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  /**
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  * @public
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  */
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  export type ServiceCallAction = typeof ServiceCallAction[keyof typeof ServiceCallAction];
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  /**
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- * @public
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- */
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- export interface ServiceCustomer {
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- phone: string;
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- name?: string | undefined;
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- }
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- /**
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- * Service call data shared by live events and record representation.
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+ * Base service call structure.
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  * @public
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  */
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  export interface ServiceCallConsumeEventData {
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+ /**
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+ * Action performed at this step (e.g., INIT, RING, CANCEL, ANSWER, END).
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+ * It's optional, can be absent in case some service call fields updated, while action is not changed.
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+ * @public
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+ */
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+ action?: ServiceCallAction | undefined;
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+ /**
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+ * Optional human-readable reason (e.g., 'timeout', 'Normal call clearing').
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+ * @public
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+ */
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+ reason?: string | undefined;
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+ /**
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+ * Agents related to this action (typically those ringing/answering/cancelling).
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+ * @public
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+ */
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+ relatedAgents?: (string)[] | undefined;
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+ /**
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+ * Identifier of the call this record describes.
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+ * @public
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+ */
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  callId: string;
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+ /**
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+ * Index of a call segment inside one call session. A call can have several flows after CALL.SPLIT (transfer, redirect, etc.)
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+ * @public
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+ */
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+ flowId?: number | undefined;
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  startTime?: number | undefined;
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  direction?: CallDirection | undefined;
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- action?: ServiceCallAction | undefined;
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- customer?: ServiceCustomer | undefined;
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- relatedAgents?: (string)[] | undefined;
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  }
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  /**
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  * @public
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  */
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  export interface ServiceCallEndConsumeEvent {
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+ /**
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+ * The unique identifier of the service.
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+ * @public
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+ */
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  id: string;
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- time: number;
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+ /**
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+ * The PBX identifier of the service.
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+ * @public
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+ */
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  pbx: string;
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+ time: number;
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  company: string;
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  type: ServiceConsumeEventType;
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  /**
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- * Service call data shared by live events and record representation.
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+ * Base service call structure.
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  * @public
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  */
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  data: ServiceCallConsumeEventData;
@@ -2991,13 +3104,21 @@ export interface ServiceCallEndConsumeEvent {
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  * @public
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  */
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  export interface ServiceCallInitConsumeEvent {
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+ /**
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+ * The unique identifier of the service.
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+ * @public
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+ */
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  id: string;
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- time: number;
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+ /**
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+ * The PBX identifier of the service.
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+ * @public
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+ */
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  pbx: string;
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+ time: number;
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  company: string;
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  type: ServiceConsumeEventType;
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  /**
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- * Service call data shared by live events and record representation.
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+ * Base service call structure.
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  * @public
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  */
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  data: ServiceCallConsumeEventData;
@@ -3006,13 +3127,21 @@ export interface ServiceCallInitConsumeEvent {
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  * @public
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  */
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  export interface ServiceCallUpdateConsumeEvent {
3130
+ /**
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+ * The unique identifier of the service.
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+ * @public
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+ */
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  id: string;
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- time: number;
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+ /**
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+ * The PBX identifier of the service.
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+ * @public
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+ */
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  pbx: string;
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+ time: number;
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  company: string;
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  type: ServiceConsumeEventType;
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  /**
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- * Service call data shared by live events and record representation.
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+ * Base service call structure.
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  * @public
3017
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  */
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  data: ServiceCallConsumeEventData;
@@ -3021,9 +3150,17 @@ export interface ServiceCallUpdateConsumeEvent {
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  * @public
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  */
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  export interface ServiceEndConsumeEvent {
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+ /**
3154
+ * The unique identifier of the service.
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+ * @public
3156
+ */
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  id: string;
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- time: number;
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+ /**
3159
+ * The PBX identifier of the service.
3160
+ * @public
3161
+ */
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  pbx: string;
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+ time: number;
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  company: string;
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  type: ServiceConsumeEventType;
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  }
@@ -3035,18 +3172,45 @@ export interface ServiceAgent {
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  penalty?: string | undefined;
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  type?: ServiceAgentType | undefined;
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  paused?: boolean | undefined;
3175
+ status?: string | undefined;
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+ reason?: string | undefined;
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+ message?: string | undefined;
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  lastQueueCallEnd?: number | undefined;
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  userExtension?: string | undefined;
3180
+ department?: string | undefined;
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  name?: string | undefined;
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+ aclGroup?: string | undefined;
3041
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  }
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  /**
3043
3185
  * @public
3044
3186
  */
3045
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  export interface ServiceConsumeEventData {
3046
- name?: string | undefined;
3188
+ /**
3189
+ * The display name of the service.
3190
+ * @public
3191
+ */
3192
+ name: string;
3193
+ /**
3194
+ * Call distribution strategy inside the service (e.g., 'ringall', 'linear', 'rrmemory')
3195
+ * @public
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+ */
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  strategy?: string | undefined;
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  maxCalls?: string | undefined;
3199
+ /**
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+ * Defines the service priority among other services in terms of call distribution to an agent
3201
+ * @public
3202
+ */
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  weight?: string | undefined;
3204
+ /**
3205
+ * PBX timeZone (e.g., 'Europe/Kyiv').
3206
+ * @public
3207
+ */
3208
+ timeZone?: string | undefined;
3209
+ /**
3210
+ * ACL group identifier associated with the service.
3211
+ * @public
3212
+ */
3213
+ aclGroup?: string | undefined;
3050
3214
  agents?: (ServiceAgent)[] | undefined;
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  calls?: (string)[] | undefined;
3052
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  }
@@ -3054,9 +3218,17 @@ export interface ServiceConsumeEventData {
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  * @public
3055
3219
  */
3056
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  export interface ServiceInitConsumeEvent {
3221
+ /**
3222
+ * The unique identifier of the service.
3223
+ * @public
3224
+ */
3057
3225
  id: string;
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- time: number;
3226
+ /**
3227
+ * The PBX identifier of the service.
3228
+ * @public
3229
+ */
3059
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  pbx: string;
3231
+ time: number;
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3232
  company: string;
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  type: ServiceConsumeEventType;
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  data: ServiceConsumeEventData;
@@ -3065,9 +3237,17 @@ export interface ServiceInitConsumeEvent {
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3237
  * @public
3066
3238
  */
3067
3239
  export interface ServiceUpdateConsumeEvent {
3240
+ /**
3241
+ * The unique identifier of the service.
3242
+ * @public
3243
+ */
3068
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  id: string;
3069
- time: number;
3245
+ /**
3246
+ * The PBX identifier of the service.
3247
+ * @public
3248
+ */
3070
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  pbx: string;
3250
+ time: number;
3071
3251
  company: string;
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3252
  type: ServiceConsumeEventType;
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3253
  data: ServiceConsumeEventData;
@@ -5508,15 +5688,76 @@ export declare const PresenceEventType: {
5508
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  * @public
5509
5689
  */
5510
5690
  export type PresenceEventType = typeof PresenceEventType[keyof typeof PresenceEventType];
5691
+ /**
5692
+ * Record representation of a service agent status update.
5693
+ * @public
5694
+ */
5695
+ export interface ServiceAgentsStatusAnalyticsRecordEvent {
5696
+ /**
5697
+ * The unique identifier of the service.
5698
+ * @public
5699
+ */
5700
+ id: string;
5701
+ /**
5702
+ * The PBX identifier of the service.
5703
+ * @public
5704
+ */
5705
+ pbx: string;
5706
+ time: number;
5707
+ company: string;
5708
+ /**
5709
+ * The display name of the service.
5710
+ * @public
5711
+ */
5712
+ name: string;
5713
+ /**
5714
+ * Call distribution strategy inside the service (e.g., 'ringall', 'linear', 'rrmemory')
5715
+ * @public
5716
+ */
5717
+ strategy?: string | undefined;
5718
+ maxCalls?: string | undefined;
5719
+ /**
5720
+ * Defines the service priority among other services in terms of call distribution to an agent
5721
+ * @public
5722
+ */
5723
+ weight?: string | undefined;
5724
+ /**
5725
+ * PBX timeZone (e.g., 'Europe/Kyiv').
5726
+ * @public
5727
+ */
5728
+ timeZone?: string | undefined;
5729
+ /**
5730
+ * ACL group identifier associated with the service.
5731
+ * @public
5732
+ */
5733
+ aclGroup?: string | undefined;
5734
+ /**
5735
+ * Type discriminator; always 'service_agent_status' for this event.
5736
+ * @public
5737
+ */
5738
+ type: LiveEventType;
5739
+ /**
5740
+ * List of agent objects for which status was recorded.
5741
+ * @public
5742
+ */
5743
+ agents: (ServiceAgent)[];
5744
+ }
5511
5745
  /**
5512
5746
  * @public
5513
5747
  */
5514
5748
  export interface ServiceAnalyticsLiveCompleteEvent {
5749
+ /**
5750
+ * The unique identifier of the service.
5751
+ * @public
5752
+ */
5515
5753
  id: string;
5754
+ /**
5755
+ * The PBX identifier of the service.
5756
+ * @public
5757
+ */
5516
5758
  pbx: string;
5517
5759
  time: number;
5518
5760
  company: string;
5519
- licenses: (License)[];
5520
5761
  event: LiveEventType;
5521
5762
  }
5522
5763
  /**
@@ -5542,22 +5783,27 @@ export type ServiceAnalyticsEventTrigger = typeof ServiceAnalyticsEventTrigger[k
5542
5783
  * @public
5543
5784
  */
5544
5785
  export interface ServiceAnalyticsLiveProgressEvent {
5786
+ /**
5787
+ * The unique identifier of the service.
5788
+ * @public
5789
+ */
5545
5790
  id: string;
5791
+ /**
5792
+ * The PBX identifier of the service.
5793
+ * @public
5794
+ */
5546
5795
  pbx: string;
5547
5796
  time: number;
5548
5797
  company: string;
5549
- licenses: (License)[];
5550
- event: LiveEventType;
5551
5798
  /**
5552
- * An original event that triggers current one.
5799
+ * The display name of the service.
5553
5800
  * @public
5554
5801
  */
5555
- eventTrigger: ServiceAnalyticsEventTrigger;
5802
+ name: string;
5556
5803
  /**
5557
- * Service name.
5804
+ * Call distribution strategy inside the service (e.g., 'ringall', 'linear', 'rrmemory')
5558
5805
  * @public
5559
5806
  */
5560
- name?: string | undefined;
5561
5807
  strategy?: string | undefined;
5562
5808
  maxCalls?: string | undefined;
5563
5809
  /**
@@ -5565,6 +5811,22 @@ export interface ServiceAnalyticsLiveProgressEvent {
5565
5811
  * @public
5566
5812
  */
5567
5813
  weight?: string | undefined;
5814
+ /**
5815
+ * PBX timeZone (e.g., 'Europe/Kyiv').
5816
+ * @public
5817
+ */
5818
+ timeZone?: string | undefined;
5819
+ /**
5820
+ * ACL group identifier associated with the service.
5821
+ * @public
5822
+ */
5823
+ aclGroup?: string | undefined;
5824
+ event: LiveEventType;
5825
+ /**
5826
+ * An original event that triggers current one.
5827
+ * @public
5828
+ */
5829
+ eventTrigger: ServiceAnalyticsEventTrigger;
5568
5830
  /**
5569
5831
  * List of agents assigned to the service
5570
5832
  * @public
@@ -5577,39 +5839,97 @@ export interface ServiceAnalyticsLiveProgressEvent {
5577
5839
  calls?: (string)[] | undefined;
5578
5840
  }
5579
5841
  /**
5580
- * Service call data shared by live events and record representation.
5842
+ * Base service call structure.
5581
5843
  * @public
5582
5844
  */
5583
5845
  export interface ServiceCallAnalyticsLiveCompleteEvent {
5846
+ /**
5847
+ * The unique identifier of the service.
5848
+ * @public
5849
+ */
5584
5850
  id: string;
5851
+ /**
5852
+ * The PBX identifier of the service.
5853
+ * @public
5854
+ */
5585
5855
  pbx: string;
5586
5856
  time: number;
5587
5857
  company: string;
5588
- licenses: (License)[];
5858
+ /**
5859
+ * Action performed at this step (e.g., INIT, RING, CANCEL, ANSWER, END).
5860
+ * It's optional, can be absent in case some service call fields updated, while action is not changed.
5861
+ * @public
5862
+ */
5863
+ action?: ServiceCallAction | undefined;
5864
+ /**
5865
+ * Optional human-readable reason (e.g., 'timeout', 'Normal call clearing').
5866
+ * @public
5867
+ */
5868
+ reason?: string | undefined;
5869
+ /**
5870
+ * Agents related to this action (typically those ringing/answering/cancelling).
5871
+ * @public
5872
+ */
5873
+ relatedAgents?: (string)[] | undefined;
5874
+ /**
5875
+ * Identifier of the call this record describes.
5876
+ * @public
5877
+ */
5589
5878
  callId: string;
5879
+ /**
5880
+ * Index of a call segment inside one call session. A call can have several flows after CALL.SPLIT (transfer, redirect, etc.)
5881
+ * @public
5882
+ */
5883
+ flowId?: number | undefined;
5590
5884
  startTime?: number | undefined;
5591
5885
  direction?: CallDirection | undefined;
5592
- action?: ServiceCallAction | undefined;
5593
- customer?: ServiceCustomer | undefined;
5594
- relatedAgents?: (string)[] | undefined;
5595
5886
  event: LiveEventType;
5596
5887
  }
5597
5888
  /**
5598
- * Service call data shared by live events and record representation.
5889
+ * Base service call structure.
5599
5890
  * @public
5600
5891
  */
5601
5892
  export interface ServiceCallAnalyticsLiveProgressEvent {
5893
+ /**
5894
+ * The unique identifier of the service.
5895
+ * @public
5896
+ */
5602
5897
  id: string;
5898
+ /**
5899
+ * The PBX identifier of the service.
5900
+ * @public
5901
+ */
5603
5902
  pbx: string;
5604
5903
  time: number;
5605
5904
  company: string;
5606
- licenses: (License)[];
5905
+ /**
5906
+ * Action performed at this step (e.g., INIT, RING, CANCEL, ANSWER, END).
5907
+ * It's optional, can be absent in case some service call fields updated, while action is not changed.
5908
+ * @public
5909
+ */
5910
+ action?: ServiceCallAction | undefined;
5911
+ /**
5912
+ * Optional human-readable reason (e.g., 'timeout', 'Normal call clearing').
5913
+ * @public
5914
+ */
5915
+ reason?: string | undefined;
5916
+ /**
5917
+ * Agents related to this action (typically those ringing/answering/cancelling).
5918
+ * @public
5919
+ */
5920
+ relatedAgents?: (string)[] | undefined;
5921
+ /**
5922
+ * Identifier of the call this record describes.
5923
+ * @public
5924
+ */
5607
5925
  callId: string;
5926
+ /**
5927
+ * Index of a call segment inside one call session. A call can have several flows after CALL.SPLIT (transfer, redirect, etc.)
5928
+ * @public
5929
+ */
5930
+ flowId?: number | undefined;
5608
5931
  startTime?: number | undefined;
5609
5932
  direction?: CallDirection | undefined;
5610
- action?: ServiceCallAction | undefined;
5611
- customer?: ServiceCustomer | undefined;
5612
- relatedAgents?: (string)[] | undefined;
5613
5933
  event: LiveEventType;
5614
5934
  /**
5615
5935
  * An original event that triggers current one.
@@ -5617,6 +5937,109 @@ export interface ServiceCallAnalyticsLiveProgressEvent {
5617
5937
  */
5618
5938
  eventTrigger: ServiceAnalyticsEventTrigger;
5619
5939
  }
5940
+ /**
5941
+ * A single lifecycle entry inside ServiceCallAnalyticsRecordEvent.actions, capturing the original triggering event, the resulting action, and the agents involved at that moment.
5942
+ * @public
5943
+ */
5944
+ export interface ServiceCallRecord {
5945
+ /**
5946
+ * Action performed at this step (e.g., INIT, RING, CANCEL, ANSWER, END).
5947
+ * It's optional, can be absent in case some service call fields updated, while action is not changed.
5948
+ * @public
5949
+ */
5950
+ action?: ServiceCallAction | undefined;
5951
+ /**
5952
+ * Optional human-readable reason (e.g., 'timeout', 'Normal call clearing').
5953
+ * @public
5954
+ */
5955
+ reason?: string | undefined;
5956
+ /**
5957
+ * Agents related to this action (typically those ringing/answering/cancelling).
5958
+ * @public
5959
+ */
5960
+ relatedAgents?: (string)[] | undefined;
5961
+ /**
5962
+ * Time when the action was emitted (epoch ms).
5963
+ * @public
5964
+ */
5965
+ time: number;
5966
+ /**
5967
+ * Original event that triggered this action.
5968
+ * @public
5969
+ */
5970
+ eventTrigger: ServiceAnalyticsEventTrigger;
5971
+ }
5972
+ /**
5973
+ * Finalized record representation of a service call lifecycle, containing the full ordered sequence of lifecycle actions from queue entry to end.
5974
+ * @public
5975
+ */
5976
+ export interface ServiceCallAnalyticsRecordEvent {
5977
+ /**
5978
+ * The unique identifier of the service.
5979
+ * @public
5980
+ */
5981
+ id: string;
5982
+ /**
5983
+ * The PBX identifier of the service.
5984
+ * @public
5985
+ */
5986
+ pbx: string;
5987
+ time: number;
5988
+ company: string;
5989
+ /**
5990
+ * The display name of the service.
5991
+ * @public
5992
+ */
5993
+ name: string;
5994
+ /**
5995
+ * Call distribution strategy inside the service (e.g., 'ringall', 'linear', 'rrmemory')
5996
+ * @public
5997
+ */
5998
+ strategy?: string | undefined;
5999
+ maxCalls?: string | undefined;
6000
+ /**
6001
+ * Defines the service priority among other services in terms of call distribution to an agent
6002
+ * @public
6003
+ */
6004
+ weight?: string | undefined;
6005
+ /**
6006
+ * PBX timeZone (e.g., 'Europe/Kyiv').
6007
+ * @public
6008
+ */
6009
+ timeZone?: string | undefined;
6010
+ /**
6011
+ * ACL group identifier associated with the service.
6012
+ * @public
6013
+ */
6014
+ aclGroup?: string | undefined;
6015
+ /**
6016
+ * Identifier of the call this record describes.
6017
+ * @public
6018
+ */
6019
+ callId: string;
6020
+ /**
6021
+ * Index of a call segment inside one call session. A call can have several flows after CALL.SPLIT (transfer, redirect, etc.)
6022
+ * @public
6023
+ */
6024
+ flowId?: number | undefined;
6025
+ startTime?: number | undefined;
6026
+ direction?: CallDirection | undefined;
6027
+ /**
6028
+ * Type discriminator; always 'service_call' for this event.
6029
+ * @public
6030
+ */
6031
+ type: LiveEventType;
6032
+ /**
6033
+ * Agents assigned to the service at record finalization time.
6034
+ * @public
6035
+ */
6036
+ agents?: (ServiceAgent)[] | undefined;
6037
+ /**
6038
+ * Ordered list of lifecycle actions for the service call.
6039
+ * @public
6040
+ */
6041
+ actions: (ServiceCallRecord)[];
6042
+ }
5620
6043
  /**
5621
6044
  * @public
5622
6045
  * @enum
@@ -5624,6 +6047,7 @@ export interface ServiceCallAnalyticsLiveProgressEvent {
5624
6047
  export declare const ServiceCallEventType: {
5625
6048
  readonly LIVE_COMPLETE_EVENT: "ServiceCallAnalyticsLiveCompleteEvent";
5626
6049
  readonly LIVE_PROGRESS_EVENT: "ServiceCallAnalyticsLiveProgressEvent";
6050
+ readonly RECORD_EVENT: "ServiceCallAnalyticsRecordEvent";
5627
6051
  };
5628
6052
  /**
5629
6053
  * @public
@@ -5634,6 +6058,7 @@ export type ServiceCallEventType = typeof ServiceCallEventType[keyof typeof Serv
5634
6058
  * @enum
5635
6059
  */
5636
6060
  export declare const ServiceEventType: {
6061
+ readonly AGENTS_STATUS_RECORD_EVENT: "ServiceAgentsStatusAnalyticsRecordEvent";
5637
6062
  readonly LIVE_COMPLETE_EVENT: "ServiceAnalyticsLiveCompleteEvent";
5638
6063
  readonly LIVE_PROGRESS_EVENT: "ServiceAnalyticsLiveProgressEvent";
5639
6064
  };
@@ -6274,36 +6699,3 @@ export interface WebsocketConversationsBroadcastEvent {
6274
6699
  data: __DocumentType;
6275
6700
  meta?: __DocumentType | undefined;
6276
6701
  }
6277
- /**
6278
- * @public
6279
- */
6280
- export interface WebsocketPresenceData {
6281
- id?: string | undefined;
6282
- company?: string | undefined;
6283
- extension?: string | undefined;
6284
- status?: string | undefined;
6285
- telephony?: string | undefined;
6286
- conference?: string | undefined;
6287
- message?: string | undefined;
6288
- until?: string | undefined;
6289
- address?: string | undefined;
6290
- lng?: string | undefined;
6291
- lat?: string | undefined;
6292
- seen?: string | undefined;
6293
- }
6294
- /**
6295
- * @public
6296
- */
6297
- export interface WebsocketPresenceDataList {
6298
- member?: WebsocketPresenceData | undefined;
6299
- }
6300
- /**
6301
- * @public
6302
- */
6303
- export interface WebsocketPresenceBroadcastEvent {
6304
- event: WebsocketEvent;
6305
- topic: WebsocketTopic;
6306
- delta?: WebsocketPresenceData | undefined;
6307
- data?: WebsocketPresenceDataList | undefined;
6308
- meta?: __DocumentType | undefined;
6309
- }