@webex/contact-center 3.9.0 → 3.10.0-next.2

package/dist/services/core/Utils.js

@@ -3,11 +3,12 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.isValidDialNumber = exports.getStationLoginErrorData = exports.getErrorDetails = exports.createErrDetailsObject = void 0;
+exports.isValidDialNumber = exports.getStationLoginErrorData = exports.getErrorDetails = exports.getDestinationAgentId = exports.generateTaskErrorObject = exports.deriveConsultTransferDestinationType = exports.createErrDetailsObject = exports.buildConsultConferenceParamData = void 0;
 var Err = _interopRequireWildcard(require("./Err"));
 var _types = require("../../types");
 var _loggerProxy = _interopRequireDefault(require("../../logger-proxy"));
 var _WebexRequest = _interopRequireDefault(require("./WebexRequest"));
+var _types2 = require("../task/types");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(e) { if ("function" != typeof WeakMap) return null; var r = new WeakMap(), t = new WeakMap(); return (_getRequireWildcardCache = function (e) { return e ? t : r; })(e); }
 function _interopRequireWildcard(e, r) { if (!r && e && e.__esModule) return e; if (null === e || "object" != typeof e && "function" != typeof e) return { default: e }; var t = _getRequireWildcardCache(r); if (t && t.has(e)) return t.get(e); var n = { __proto__: null }, a = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var u in e) if ("default" !== u && Object.prototype.hasOwnProperty.call(e, u)) { var i = a ? Object.getOwnPropertyDescriptor(e, u) : null; i && (i.get || i.set) ? Object.defineProperty(n, u, i) : n[u] = e[u]; } return n.default = e, t && t.set(e, n), n; }
@@ -25,6 +26,28 @@ const getCommonErrorDetails = errObj => {
     msg: errObj?.body
   };
 };
+
+/**
+ * Checks if the destination type represents an entry point variant (EPDN or ENTRYPOINT).
+ */
+const isEntryPointOrEpdn = destAgentType => {
+  return destAgentType === 'EPDN' || destAgentType === 'ENTRYPOINT';
+};
+
+/**
+ * Determines if the task involves dialing a number based on the destination type.
+ * Returns 'DIAL_NUMBER' for dial-related destinations, empty string otherwise.
+ */
+const getAgentActionTypeFromTask = taskData => {
+  const destAgentType = taskData?.destinationType;
+
+  // Check if destination requires dialing: direct dial number or entry point variants
+  const isDialNumber = destAgentType === 'DN';
+  const isEntryPointVariant = isEntryPointOrEpdn(destAgentType);
+
+  // If the destination type is a dial number or an entry point variant, return 'DIAL_NUMBER'
+  return isDialNumber || isEntryPointVariant ? 'DIAL_NUMBER' : '';
+};
 const isValidDialNumber = input => {
   // This regex checks for a valid dial number format for only few countries such as US, Canada.
   const regexForDn = /1[0-9]{3}[2-9][0-9]{6}([,]{1,10}[0-9]+){0,1}/;
@@ -107,6 +130,51 @@ const getErrorDetails = (error, methodName, moduleName) => {
   };
 };
 
+/**
+ * Extracts error details from task API errors and logs them. Also uploads logs for the error.
+ * This handles the specific error format returned by task API calls.
+ *
+ * @param error - The error object from task API calls with structure: {id: string, details: {trackingId: string, msg: {...}}}
+ * @param methodName - The name of the method where the error occurred.
+ * @param moduleName - The name of the module where the error occurred.
+ * @returns AugmentedError containing structured error details on err.data for metrics and logging
+ * @public
+ * @example
+ * const taskError = generateTaskErrorObject(error, 'transfer', 'TaskModule');
+ * throw taskError.error;
+ * @ignore
+ */
+exports.getErrorDetails = getErrorDetails;
+const generateTaskErrorObject = (error, methodName, moduleName) => {
+  const trackingId = error?.details?.trackingId || error?.trackingId || '';
+  const errorMsg = error?.details?.msg;
+  const fallbackMessage = error && typeof error.message === 'string' && error.message || `Error while performing ${methodName}`;
+  const errorMessage = errorMsg?.errorMessage || fallbackMessage;
+  const errorType = errorMsg?.errorType || error && typeof error.name === 'string' && error.name || 'Unknown Error';
+  const errorData = errorMsg?.errorData || '';
+  const reasonCode = errorMsg?.reasonCode || 0;
+
+  // Log and upload for Task API formatted errors
+  _loggerProxy.default.error(`${methodName} failed: ${errorMessage} (${errorType})`, {
+    module: moduleName,
+    method: methodName,
+    trackingId
+  });
+  _WebexRequest.default.getInstance().uploadLogs({
+    correlationId: trackingId
+  });
+  const reason = `${errorType}: ${errorMessage}${errorData ? ` (${errorData})` : ''}`;
+  const err = new Error(reason);
+  err.data = {
+    message: errorMessage,
+    errorType,
+    errorData,
+    reasonCode,
+    trackingId
+  };
+  return err;
+};
+
 /**
  * Creates an error details object suitable for use with the Err.Details class.
  *
@@ -117,10 +185,102 @@ const getErrorDetails = (error, methodName, moduleName) => {
  * const errDetails = createErrDetailsObject(webexRequestPayload);
  * @ignore
  */
-exports.getErrorDetails = getErrorDetails;
+exports.generateTaskErrorObject = generateTaskErrorObject;
 const createErrDetailsObject = errObj => {
   const details = getCommonErrorDetails(errObj);
   return new Err.Details('Service.reqs.generic.failure', details);
 };
+
+/**
+ * Derives the consult transfer destination type based on the provided task data.
+ *
+ * Logic parity with desktop behavior:
+ * - If agent action is dialing a number (DN/EPDN/ENTRYPOINT):
+ *   - ENTRYPOINT/EPDN map to ENTRYPOINT
+ *   - DN maps to DIALNUMBER
+ * - Otherwise defaults to AGENT
+ *
+ * @param taskData - The task data used to infer the agent action and destination type
+ * @returns The normalized destination type to be used for consult transfer
+ */
+/**
+ * Checks if a participant type represents a non-customer participant.
+ * Non-customer participants include agents, dial numbers, entry point dial numbers,
+ * and entry points.
+ */
 exports.createErrDetailsObject = createErrDetailsObject;
+const isNonCustomerParticipant = participantType => {
+  return participantType === 'Agent' || participantType === 'DN' || participantType === 'EpDn' || participantType === 'entryPoint';
+};
+
+/**
+ * Gets the destination agent ID from participants data by finding the first
+ * non-customer participant that is not the current agent and is not in wrap-up state.
+ *
+ * @param participants - The participants data from the interaction
+ * @param agentId - The current agent's ID to exclude from the search
+ * @returns The destination agent ID, or empty string if none found
+ */
+const getDestinationAgentId = (participants, agentId) => {
+  let id = '';
+  if (participants) {
+    Object.keys(participants).forEach(participant => {
+      const participantData = participants[participant];
+      if (isNonCustomerParticipant(participantData.type) && participantData.id !== agentId && !participantData.isWrapUp) {
+        id = participantData.id;
+      }
+    });
+  }
+  return id;
+};
+exports.getDestinationAgentId = getDestinationAgentId;
+const deriveConsultTransferDestinationType = taskData => {
+  const agentActionType = getAgentActionTypeFromTask(taskData);
+  if (agentActionType === 'DIAL_NUMBER') {
+    return isEntryPointOrEpdn(taskData?.destinationType) ? _types2.CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT : _types2.CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;
+  }
+  return _types2.CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;
+};
+
+/**
+ * Builds consult conference parameter data using EXACT Agent Desktop logic.
+ * This matches the Agent Desktop's consultConference implementation exactly.
+ *
+ * @param dataPassed - Original consultation data from Agent Desktop format
+ * @param interactionIdPassed - The interaction ID for the task
+ * @returns Object with interactionId and ConsultConferenceData matching Agent Desktop format
+ * @public
+ */
+exports.deriveConsultTransferDestinationType = deriveConsultTransferDestinationType;
+const buildConsultConferenceParamData = (dataPassed, interactionIdPassed) => {
+  const data = {
+    // Include agentId if present in input data
+    ...('agentId' in dataPassed && {
+      agentId: dataPassed.agentId
+    }),
+    // Handle destAgentId from consultation data
+    to: dataPassed.destAgentId,
+    destinationType: ''
+  };
+
+  // Agent Desktop destination type logic
+  if ('destinationType' in dataPassed) {
+    if (dataPassed.destinationType === 'DN') {
+      data.destinationType = _types2.CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;
+    } else if (dataPassed.destinationType === 'EP_DN') {
+      data.destinationType = _types2.CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT;
+    } else {
+      // Keep the existing destinationType if it's something else (like "agent" or "Agent")
+      // Convert "Agent" to lowercase for consistency
+      data.destinationType = dataPassed.destinationType.toLowerCase();
+    }
+  } else {
+    data.destinationType = _types2.CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;
+  }
+  return {
+    interactionId: interactionIdPassed,
+    data
+  };
+};
+exports.buildConsultConferenceParamData = buildConsultConferenceParamData;
 //# sourceMappingURL=Utils.js.map

package/dist/services/core/Utils.js.map

@@ -1 +1 @@
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Try a different one. For help, reach out to your administrator or support team.';\n  }\n\n  const errorCodeMessageMap = {\n    DUPLICATE_LOCATION: {\n      message: duplicateLocationMessage,\n      fieldName: loginOption,\n    },\n    INVALID_DIAL_NUMBER: {\n      message:\n        'Enter a valid US dial number. For help, reach out to your administrator or support team.',\n      fieldName: loginOption,\n    },\n  };\n\n  const defaultMessage = 'An error occurred while logging in to the station';\n  const defaultFieldName = 'generic';\n\n  const reason = failure?.data?.reason || '';\n\n  return {\n    message: errorCodeMessageMap[reason]?.message || defaultMessage,\n    fieldName: errorCodeMessageMap[reason]?.fieldName || defaultFieldName,\n  };\n};\n\n/**\n * Extracts error details and logs the error. 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'DIAL_NUMBER' : '';\n};\n\nexport const isValidDialNumber = (input: string): boolean => {\n  // This regex checks for a valid dial number format for only few countries such as US, Canada.\n  const regexForDn = /1[0-9]{3}[2-9][0-9]{6}([,]{1,10}[0-9]+){0,1}/;\n\n  return regexForDn.test(input);\n};\n\nexport const getStationLoginErrorData = (failure: Failure, loginOption: LoginOption) => {\n  let duplicateLocationMessage = 'This value is already in use';\n\n  if (loginOption === LoginOption.EXTENSION) {\n    duplicateLocationMessage = 'This extension is already in use';\n  }\n\n  if (loginOption === LoginOption.AGENT_DN) {\n    duplicateLocationMessage =\n      'Dial number is in use. Try a different one. For help, reach out to your administrator or support team.';\n  }\n\n  const errorCodeMessageMap = {\n    DUPLICATE_LOCATION: {\n      message: duplicateLocationMessage,\n      fieldName: loginOption,\n    },\n    INVALID_DIAL_NUMBER: {\n      message:\n        'Enter a valid US dial number. For help, reach out to your administrator or support team.',\n      fieldName: loginOption,\n    },\n  };\n\n  const defaultMessage = 'An error occurred while logging in to the station';\n  const defaultFieldName = 'generic';\n\n  const reason = failure?.data?.reason || '';\n\n  return {\n    message: errorCodeMessageMap[reason]?.message || defaultMessage,\n    fieldName: errorCodeMessageMap[reason]?.fieldName || defaultFieldName,\n  };\n};\n\n/**\n * Extracts error details and logs the error. Also uploads logs for the error unless it is a silent relogin agent not found error.\n *\n * @param error - The error object, expected to have a `details` property of type Failure.\n * @param methodName - The name of the method where the error occurred.\n * @param moduleName - The name of the module where the error occurred.\n * @returns An object containing the error instance and the reason string.\n * @public\n * @example\n * const details = getErrorDetails(error, 'fetchData', 'DataModule');\n * if (details.error) { handleError(details.error); }\n * @ignore\n */\nexport const getErrorDetails = (error: any, methodName: string, moduleName: string) => {\n  let errData = {message: '', fieldName: ''};\n\n  const failure = error.details as Failure;\n  const reason = failure?.data?.reason ?? `Error while performing ${methodName}`;\n\n  if (!(reason === 'AGENT_NOT_FOUND' && methodName === 'silentRelogin')) {\n    LoggerProxy.error(`${methodName} failed with reason: ${reason}`, {\n      module: moduleName,\n      method: methodName,\n      trackingId: failure?.trackingId,\n    });\n    // we can add more conditions here if not needed for specific cases eg: silentReLogin\n    WebexRequest.getInstance().uploadLogs({\n      correlationId: failure?.trackingId,\n    });\n  }\n\n  if (methodName === 'stationLogin') {\n    errData = getStationLoginErrorData(failure, error.loginOption);\n\n    LoggerProxy.error(\n      `${methodName} failed with reason: ${reason}, message: ${errData.message}, fieldName: ${errData.fieldName}`,\n      {\n        module: moduleName,\n        method: methodName,\n        trackingId: failure?.trackingId,\n      }\n    );\n  }\n\n  const err = new Error(reason ?? `Error while performing ${methodName}`);\n  // @ts-ignore - add custom property to the error object for backward compatibility\n  err.data = errData;\n\n  return {\n    error: err,\n    reason,\n  };\n};\n\n/**\n * Extracts error details from task API errors and logs them. Also uploads logs for the error.\n * This handles the specific error format returned by task API calls.\n *\n * @param error - The error object from task API calls with structure: {id: string, details: {trackingId: string, msg: {...}}}\n * @param methodName - The name of the method where the error occurred.\n * @param moduleName - The name of the module where the error occurred.\n * @returns AugmentedError containing structured error details on err.data for metrics and logging\n * @public\n * @example\n * const taskError = generateTaskErrorObject(error, 'transfer', 'TaskModule');\n * throw taskError.error;\n * @ignore\n */\nexport const generateTaskErrorObject = (\n  error: any,\n  methodName: string,\n  moduleName: string\n): AugmentedError => {\n  const trackingId = error?.details?.trackingId || error?.trackingId || '';\n  const errorMsg = error?.details?.msg;\n\n  const fallbackMessage =\n    (error && typeof error.message === 'string' && error.message) ||\n    `Error while performing ${methodName}`;\n  const errorMessage = errorMsg?.errorMessage || fallbackMessage;\n  const errorType =\n    errorMsg?.errorType ||\n    (error && typeof error.name === 'string' && error.name) ||\n    'Unknown Error';\n  const errorData = errorMsg?.errorData || '';\n  const reasonCode = errorMsg?.reasonCode || 0;\n\n  // Log and upload for Task API formatted errors\n  LoggerProxy.error(`${methodName} failed: ${errorMessage} (${errorType})`, {\n    module: moduleName,\n    method: methodName,\n    trackingId,\n  });\n  WebexRequest.getInstance().uploadLogs({\n    correlationId: trackingId,\n  });\n\n  const reason = `${errorType}: ${errorMessage}${errorData ? ` (${errorData})` : ''}`;\n  const err: AugmentedError = new Error(reason);\n  err.data = {\n    message: errorMessage,\n    errorType,\n    errorData,\n    reasonCode,\n    trackingId,\n  };\n\n  return err;\n};\n\n/**\n * Creates an error details object suitable for use with the Err.Details class.\n *\n * @param errObj - The Webex request payload object.\n * @returns An instance of Err.Details with the generic failure message and extracted details.\n * @public\n * @example\n * const errDetails = createErrDetailsObject(webexRequestPayload);\n * @ignore\n */\nexport const createErrDetailsObject = (errObj: WebexRequestPayload) => {\n  const details = getCommonErrorDetails(errObj);\n\n  return new Err.Details('Service.reqs.generic.failure', details);\n};\n\n/**\n * Derives the consult transfer destination type based on the provided task data.\n *\n * Logic parity with desktop behavior:\n * - If agent action is dialing a number (DN/EPDN/ENTRYPOINT):\n *   - ENTRYPOINT/EPDN map to ENTRYPOINT\n *   - DN maps to DIALNUMBER\n * - Otherwise defaults to AGENT\n *\n * @param taskData - The task data used to infer the agent action and destination type\n * @returns The normalized destination type to be used for consult transfer\n */\n/**\n * Checks if a participant type represents a non-customer participant.\n * Non-customer participants include agents, dial numbers, entry point dial numbers,\n * and entry points.\n */\nconst isNonCustomerParticipant = (participantType: string): boolean => {\n  return (\n    participantType === 'Agent' ||\n    participantType === 'DN' ||\n    participantType === 'EpDn' ||\n    participantType === 'entryPoint'\n  );\n};\n\n/**\n * Gets the destination agent ID from participants data by finding the first\n * non-customer participant that is not the current agent and is not in wrap-up state.\n *\n * @param participants - The participants data from the interaction\n * @param agentId - The current agent's ID to exclude from the search\n * @returns The destination agent ID, or empty string if none found\n */\nexport const getDestinationAgentId = (\n  participants: Interaction['participants'],\n  agentId: string\n): string => {\n  let id = '';\n\n  if (participants) {\n    Object.keys(participants).forEach((participant) => {\n      const participantData = participants[participant];\n      if (\n        isNonCustomerParticipant(participantData.type) &&\n        participantData.id !== agentId &&\n        !participantData.isWrapUp\n      ) {\n        id = participantData.id;\n      }\n    });\n  }\n\n  return id;\n};\n\nexport const deriveConsultTransferDestinationType = (\n  taskData?: TaskData\n): ConsultTransferPayLoad['destinationType'] => {\n  const agentActionType = getAgentActionTypeFromTask(taskData);\n\n  if (agentActionType === 'DIAL_NUMBER') {\n    return isEntryPointOrEpdn(taskData?.destinationType)\n      ? 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dataPassed.destAgentId,\n    destinationType: '',\n  };\n\n  // Agent Desktop destination type logic\n  if ('destinationType' in dataPassed) {\n    if (dataPassed.destinationType === 'DN') {\n      data.destinationType = CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;\n    } else if (dataPassed.destinationType === 'EP_DN') {\n      data.destinationType = CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT;\n    } else {\n      // Keep the existing destinationType if it's something else (like \"agent\" or \"Agent\")\n      // Convert \"Agent\" to lowercase for consistency\n      data.destinationType = dataPassed.destinationType.toLowerCase();\n    }\n  } else {\n    data.destinationType = CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;\n  }\n\n  return {\n    interactionId: interactionIdPassed,\n    data,\n  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package/dist/services/core/aqm-reqs.js

@@ -200,10 +200,6 @@ class AqmReqs {
       return;
     }
     if (event.keepalive === 'true') {
-      _loggerProxy.default.info(`Keepalive from web socket`, {
-        module: _constants2.AQM_REQS_FILE,
-        method: _constants.METHODS.ON_MESSAGE
-      });
       return;
     }
     if (event.type === 'AgentReloginFailed') {

package/dist/services/core/aqm-reqs.js.map

@@ -1 +1 @@
-{"version":3,"names":["Err","_interopRequireWildcard","require","_types","_loggerProxy","_interopRequireDefault","_constants","_constants2","_WebexRequest","obj","__esModule","default","_getRequireWildcardCache","e","WeakMap","r","t","has","get","n","__proto__","a","Object","defineProperty","getOwnPropertyDescriptor","u","prototype","hasOwnProperty","call","i","set","AqmReqs","pendingRequests","pendingNotifCancelrequest","constructor","webSocketManager","webexRequest","WebexRequest","getInstance","on","onMessage","bind","req","c","p","cbRes","makeAPIRequest","reqEmpty","createPromise","Promise","resolve","reject","keySuccess","bindPrint","notifSuccess","keyFail","notifFail","keyCancel","notifCancel","k","timeout","Details","key","msg","isClear","clear","check","bindCheck","handle","alternateBind","alternateBindKey","LoggerProxy","log","JSON","stringify","module","AQM_REQS_FILE","method","METHODS","CREATE_PROMISE","eerr","errId","err","response","request","service","host","resource","url","data","HTTP_METHODS","POST","GET","body","then","res","catch","error","headers","Authorization","Message","window","setTimeout","TIMEOUT_REQ","result","Array","isArray","join","slice","includes","event","parse","type","info","ON_MESSAGE","keepalive","isHandled","kReq","keys","thisReq","kReqAlt","exports"],"sources":["aqm-reqs.ts"],"sourcesContent":["import {Msg} from './GlobalTypes';\nimport * as Err from './Err';\nimport {HTTP_METHODS, WebexRequestPayload} from '../../types';\nimport LoggerProxy from '../../logger-proxy';\nimport {CbRes, Conf, ConfEmpty, Pending, Req, Res, ResEmpty} from './types';\nimport {TIMEOUT_REQ, METHODS} from './constants';\nimport {AQM_REQS_FILE} from '../../constants';\nimport WebexRequest from './WebexRequest';\nimport {WebSocketManager} from './websocket/WebSocketManager';\n\nexport default class AqmReqs {\n  private pendingRequests: Record<string, Pending> = {};\n  private pendingNotifCancelrequest: Record<string, Pending> = {};\n  private webexRequest: WebexRequest;\n  private webSocketManager: WebSocketManager;\n\n  constructor(webSocketManager: WebSocketManager) {\n    this.webexRequest = WebexRequest.getInstance();\n    this.webSocketManager = webSocketManager;\n    this.webSocketManager.on('message', this.onMessage.bind(this));\n  }\n\n  req<TRes, TErr, TReq>(c: Conf<TRes, TErr, TReq>): Res<TRes, TReq> {\n    return (p: TReq, cbRes?: CbRes<TRes>) => this.makeAPIRequest(c(p), cbRes);\n  }\n\n  reqEmpty<TRes, TErr>(c: ConfEmpty<TRes, TErr>): ResEmpty<TRes> {\n    return (cbRes?: CbRes<TRes>) => this.makeAPIRequest(c(), cbRes);\n  }\n\n  private async makeAPIRequest<TRes, TErr>(c: Req<TRes, TErr>, cbRes?: CbRes<TRes>): Promise<TRes> {\n    return this.createPromise(c, cbRes);\n  }\n\n  private createPromise<TRes, TErr>(c: Req<TRes, TErr>, cbRes?: CbRes<TRes>) {\n    return new Promise<TRes>((resolve, reject) => {\n      const keySuccess = this.bindPrint(c.notifSuccess.bind);\n      const keyFail = c.notifFail ? this.bindPrint(c.notifFail.bind) : null;\n      const keyCancel = c.notifCancel?.bind ? this.bindPrint(c.notifCancel.bind) : null;\n      let k = '';\n      if (this.pendingRequests[keySuccess]) {\n        k = keySuccess;\n      }\n      if (keyFail && this.pendingRequests[keyFail]) {\n        k += keyFail;\n      }\n      if (k && c.timeout !== 'disabled') {\n        reject(\n          new Err.Details('Service.aqm.reqs.Pending', {\n            key: k,\n            msg: 'The request has been already created, multiple requests are not allowed.',\n          })\n        );\n\n        return;\n      }\n\n      let isClear = false;\n      const clear = () => {\n        delete this.pendingRequests[keySuccess];\n        if (keyFail) {\n          delete this.pendingRequests[keyFail];\n        }\n        if (keyCancel) {\n          delete this.pendingNotifCancelrequest[keyCancel];\n        }\n        isClear = true;\n      };\n\n      this.pendingRequests[keySuccess] = {\n        check: (msg: Msg) => this.bindCheck(c.notifSuccess.bind, msg),\n        handle: (msg: Msg) => {\n          clear();\n          resolve(msg as any);\n        },\n      };\n      if (keyCancel) {\n        this.pendingRequests[keySuccess].alternateBind = keyCancel;\n        this.pendingNotifCancelrequest[keyCancel] = {\n          check: (msg: Msg) => this.bindCheck(c.notifCancel?.bind, msg),\n          handle: (msg: Msg) => {\n            const alternateBindKey = this.pendingNotifCancelrequest[keyCancel].alternateBind;\n            if (alternateBindKey) {\n              this.pendingRequests[alternateBindKey].handle(msg);\n            }\n          },\n          alternateBind: keySuccess,\n        };\n      }\n\n      if (keyFail) {\n        this.pendingRequests[keyFail] = {\n          check: (msg: Msg) => this.bindCheck(c.notifFail!.bind, msg),\n          handle: (msg: Msg) => {\n            clear();\n            const notifFail = c.notifFail!;\n            if ('errId' in notifFail) {\n              LoggerProxy.log(`Routing request failed: ${JSON.stringify(msg)}`, {\n                module: AQM_REQS_FILE,\n                method: METHODS.CREATE_PROMISE,\n              });\n              const eerr = new Err.Details(notifFail.errId, msg as any);\n              LoggerProxy.log(`Routing request failed: ${eerr}`, {\n                module: AQM_REQS_FILE,\n                method: METHODS.CREATE_PROMISE,\n              });\n              reject(eerr);\n            } else {\n              reject(notifFail.err(msg as any));\n            }\n          },\n        };\n      }\n      let response: WebexRequestPayload | null = null;\n      this.webexRequest\n        .request({\n          service: c.host ?? '',\n          resource: c.url,\n          // eslint-disable-next-line no-nested-ternary\n          method: c.method ? c.method : c.data ? 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response.headers.Authorization = '*';\n            }\n            LoggerProxy.error(`Routing request timeout${keySuccess}${response!}${c.url}`, {\n              module: AQM_REQS_FILE,\n              method: METHODS.CREATE_PROMISE,\n            });\n            reject(\n              new Err.Details('Service.aqm.reqs.Timeout', {\n                key: keySuccess,\n                response: response!,\n              })\n            );\n          },\n          c.timeout && c.timeout > 0 ? c.timeout : TIMEOUT_REQ\n        );\n      }\n    });\n  }\n\n  private bindPrint(bind: any) {\n    let result = '';\n    // eslint-disable-next-line no-restricted-syntax\n    for (const k in bind) {\n      if (Array.isArray(bind[k])) {\n        result += `${k}=[${bind[k].join(',')}],`;\n      } else if (typeof bind[k] === 'object' && bind[k] !== null) {\n        result += `${k}=(${this.bindPrint(bind[k])}),`;\n      } else {\n        result += `${k}=${bind[k]},`;\n      }\n    }\n\n    return result ? 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this.bindPrint(c.notifFail.bind) : null;\n      const keyCancel = c.notifCancel?.bind ? this.bindPrint(c.notifCancel.bind) : null;\n      let k = '';\n      if (this.pendingRequests[keySuccess]) {\n        k = keySuccess;\n      }\n      if (keyFail && this.pendingRequests[keyFail]) {\n        k += keyFail;\n      }\n      if (k && c.timeout !== 'disabled') {\n        reject(\n          new Err.Details('Service.aqm.reqs.Pending', {\n            key: k,\n            msg: 'The request has been already created, multiple requests are not allowed.',\n          })\n        );\n\n        return;\n      }\n\n      let isClear = false;\n      const clear = () => {\n        delete this.pendingRequests[keySuccess];\n        if (keyFail) {\n          delete this.pendingRequests[keyFail];\n        }\n        if (keyCancel) {\n          delete this.pendingNotifCancelrequest[keyCancel];\n        }\n        isClear = true;\n      };\n\n      this.pendingRequests[keySuccess] = {\n        check: (msg: Msg) => this.bindCheck(c.notifSuccess.bind, msg),\n        handle: (msg: Msg) => {\n          clear();\n          resolve(msg as any);\n        },\n      };\n      if (keyCancel) {\n        this.pendingRequests[keySuccess].alternateBind = keyCancel;\n        this.pendingNotifCancelrequest[keyCancel] = {\n          check: (msg: Msg) => this.bindCheck(c.notifCancel?.bind, msg),\n          handle: (msg: Msg) => {\n            const alternateBindKey = this.pendingNotifCancelrequest[keyCancel].alternateBind;\n            if (alternateBindKey) {\n              this.pendingRequests[alternateBindKey].handle(msg);\n            }\n          },\n          alternateBind: keySuccess,\n        };\n      }\n\n      if (keyFail) {\n        this.pendingRequests[keyFail] = {\n          check: (msg: Msg) => this.bindCheck(c.notifFail!.bind, msg),\n          handle: (msg: Msg) => {\n            clear();\n            const notifFail = c.notifFail!;\n            if ('errId' in notifFail) {\n              LoggerProxy.log(`Routing request failed: ${JSON.stringify(msg)}`, {\n                module: AQM_REQS_FILE,\n                method: METHODS.CREATE_PROMISE,\n              });\n              const eerr = new Err.Details(notifFail.errId, msg as any);\n              LoggerProxy.log(`Routing request failed: ${eerr}`, {\n                module: AQM_REQS_FILE,\n                method: METHODS.CREATE_PROMISE,\n              });\n              reject(eerr);\n            } else {\n              reject(notifFail.err(msg as any));\n            }\n          },\n        };\n      }\n      let response: WebexRequestPayload | null = null;\n      this.webexRequest\n        .request({\n          service: c.host ?? 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method: METHODS.ON_MESSAGE,\n      });\n\n      return;\n    }\n\n    if (event.keepalive === 'true') {\n      return;\n    }\n\n    if (event.type === 'AgentReloginFailed') {\n      LoggerProxy.info('Silently handling the agent relogin fail', {\n        module: AQM_REQS_FILE,\n        method: METHODS.ON_MESSAGE,\n      });\n    }\n\n    let isHandled = false;\n\n    const kReq = Object.keys(this.pendingRequests);\n    for (const thisReq of kReq) {\n      const req = this.pendingRequests[thisReq];\n      if (req.check(event)) {\n        req.handle(event);\n        isHandled = true;\n        break;\n      }\n    }\n    // pendingNotifCancelrequest stores the secondary bind key, checks for the secondary bind key and handles the event\n    const kReqAlt = Object.keys(this.pendingNotifCancelrequest);\n    for (const thisReq of kReqAlt) {\n      const req = this.pendingNotifCancelrequest[thisReq];\n      if (req.check(event)) {\n        req.handle(event);\n        isHandled = true;\n      }\n    }\n\n    // TODO:  add event emitter for unhandled events to replicate event.listen or .on\n\n    if (!isHandled) {\n      LoggerProxy.info(`event=missingEventHandler | [AqmReqs] missing routing message handler`, {\n        module: AQM_REQS_FILE,\n        method: METHODS.ON_MESSAGE,\n      });\n    }\n  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package/dist/services/core/websocket/WebSocketManager.js

@@ -169,10 +169,6 @@ class WebSocketManager extends _events.default {
         issueReason = 'WebSocket auto close timed out. Forcefully closed websocket.';
       } else {
         const onlineStatus = navigator.onLine;
-        _loggerProxy.default.info(`[WebSocketStatus] | desktop online status is ${onlineStatus}`, {
-          module: _constants3.WEB_SOCKET_MANAGER_FILE,
-          method: _constants2.METHODS.WEB_SOCKET_ON_CLOSE_HANDLER
-        });
         issueReason = !onlineStatus ? 'network issue' : 'missing keepalive from either desktop or notif service';
       }
       _loggerProxy.default.error(`[WebSocketStatus] | event=webSocketClose | WebSocket connection closed REASON: ${issueReason}`, {

package/dist/services/core/websocket/WebSocketManager.js.map

@@ -1 +1 @@
-{"version":3,"names":["_events","_interopRequireDefault","require","_types","_constants","_types2","_loggerProxy","_keepalive","_constants2","_constants3","obj","__esModule","default","WebSocketManager","EventEmitter","url","welcomePromiseResolve","constructor","options","webex","shouldReconnect","websocket","isSocketClosed","isWelcomeReceived","forceCloseWebSocketOnTimeout","isConnectionLost","workerScriptBlob","Blob","workerScript","type","keepaliveWorker","Worker","URL","createObjectURL","initWebSocket","connectionConfig","body","register","Promise","resolve","reject","connect","catch","error","LoggerProxy","module","WEB_SOCKET_MANAGER_FILE","method","METHODS","INIT_WEB_SOCKET","close","reason","postMessage","log","CLOSE","handleConnectionLost","event","subscribeResponse","request","service","WCC_API_GATEWAY","resource","SUBSCRIBE_API","HTTP_METHODS","POST","webSocketUrl","e","REGISTER","undefined","CONNECT","WebSocket","onopen","send","JSON","stringify","keepalive","onmessage","keepAliveEvent","data","intervalDuration","KEEPALIVE_WORKER_INTERVAL","closeSocketTimeout","CLOSE_SOCKET_TIMEOUT","onerror","onclose","webSocketOnCloseHandler","emit","eventData","parse","CC_EVENTS","WELCOME","issueReason","onlineStatus","navigator","onLine","info","WEB_SOCKET_ON_CLOSE_HANDLER","exports"],"sources":["WebSocketManager.ts"],"sourcesContent":["import EventEmitter from 'events';\nimport {WebexSDK, SubscribeRequest, HTTP_METHODS} from '../../../types';\nimport {SUBSCRIBE_API, WCC_API_GATEWAY} from '../../constants';\nimport {ConnectionLostDetails} from './types';\nimport {CC_EVENTS, SubscribeResponse, WelcomeResponse} from '../../config/types';\nimport LoggerProxy from '../../../logger-proxy';\nimport workerScript from './keepalive.worker';\nimport {KEEPALIVE_WORKER_INTERVAL, CLOSE_SOCKET_TIMEOUT, METHODS} from '../constants';\nimport {WEB_SOCKET_MANAGER_FILE} from '../../../constants';\n\n/**\n * WebSocketManager handles the WebSocket connection for Contact Center operations.\n * It manages the connection lifecycle, including registration, reconnection, and message handling.\n * It also utilizes a Web Worker to manage keepalive messages and socket closure.\n * @ignore\n */\nexport class WebSocketManager extends EventEmitter {\n  private websocket: WebSocket;\n  shouldReconnect: boolean;\n  isSocketClosed: boolean;\n  private isWelcomeReceived: boolean;\n  private url: string | null = null;\n  private forceCloseWebSocketOnTimeout: boolean;\n  private isConnectionLost: boolean;\n  private webex: WebexSDK;\n  private welcomePromiseResolve:\n    | ((value: WelcomeResponse | PromiseLike<WelcomeResponse>) => void)\n    | null = null;\n\n  private keepaliveWorker: Worker;\n\n  constructor(options: {webex: WebexSDK}) {\n    super();\n    const {webex} = options;\n    this.webex = webex;\n    this.shouldReconnect = true;\n    this.websocket = {} as WebSocket;\n    this.isSocketClosed = false;\n    this.isWelcomeReceived = false;\n    this.forceCloseWebSocketOnTimeout = false;\n    this.isConnectionLost = false;\n\n    const workerScriptBlob = new Blob([workerScript], {type: 'application/javascript'});\n    this.keepaliveWorker = new Worker(URL.createObjectURL(workerScriptBlob));\n  }\n\n  async initWebSocket(options: {body: SubscribeRequest}): Promise<WelcomeResponse> {\n    const connectionConfig = options.body;\n    await this.register(connectionConfig);\n\n    return new Promise((resolve, reject) => {\n      this.welcomePromiseResolve = resolve;\n      this.connect().catch((error) => {\n        LoggerProxy.error(`[WebSocketStatus] | Error in connecting Websocket ${error}`, {\n          module: WEB_SOCKET_MANAGER_FILE,\n          method: METHODS.INIT_WEB_SOCKET,\n        });\n        reject(error);\n      });\n    });\n  }\n\n  close(shouldReconnect: boolean, reason = 'Unknown') {\n    if (!this.isSocketClosed && this.shouldReconnect) {\n      this.shouldReconnect = shouldReconnect;\n      this.websocket.close();\n      this.keepaliveWorker.postMessage({type: 'terminate'});\n      LoggerProxy.log(\n        `[WebSocketStatus] | event=webSocketClose | WebSocket connection closed manually REASON: ${reason}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CLOSE}\n      );\n    }\n  }\n\n  handleConnectionLost(event: ConnectionLostDetails) {\n    this.isConnectionLost = event.isConnectionLost;\n  }\n\n  private async register(connectionConfig: SubscribeRequest) {\n    try {\n      const subscribeResponse: SubscribeResponse = await this.webex.request({\n        service: WCC_API_GATEWAY,\n        resource: SUBSCRIBE_API,\n        method: HTTP_METHODS.POST,\n        body: connectionConfig,\n      });\n      this.url = subscribeResponse.body.webSocketUrl;\n    } catch (e) {\n      LoggerProxy.error(\n        `Register API Failed, Request to RoutingNotifs websocket registration API failed ${e}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.REGISTER}\n      );\n    }\n  }\n\n  private async connect() {\n    if (!this.url) {\n      return undefined;\n    }\n    LoggerProxy.log(\n      `[WebSocketStatus] | event=webSocketConnecting | Connecting to WebSocket: ${this.url}`,\n      {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n    );\n    this.websocket = new WebSocket(this.url);\n\n    return new Promise((resolve, reject) => {\n      this.websocket.onopen = () => {\n        this.isSocketClosed = false;\n        this.shouldReconnect = true;\n\n        this.websocket.send(JSON.stringify({keepalive: 'true'}));\n        this.keepaliveWorker.onmessage = (keepAliveEvent: {data: any}) => {\n          if (keepAliveEvent?.data?.type === 'keepalive') {\n            this.websocket.send(JSON.stringify({keepalive: 'true'}));\n          }\n\n          if (keepAliveEvent?.data?.type === 'closeSocket' && this.isConnectionLost) {\n            this.forceCloseWebSocketOnTimeout = true;\n            this.close(true, 'WebSocket did not auto close within 16 secs');\n            LoggerProxy.error(\n              '[webSocketTimeout] | event=webSocketTimeout | WebSocket connection closed forcefully',\n              {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n            );\n          }\n        };\n\n        this.keepaliveWorker.postMessage({\n          type: 'start',\n          intervalDuration: KEEPALIVE_WORKER_INTERVAL, // Keepalive interval\n          isSocketClosed: this.isSocketClosed,\n          closeSocketTimeout: CLOSE_SOCKET_TIMEOUT, // Close socket timeout\n        });\n      };\n\n      this.websocket.onerror = (event: any) => {\n        LoggerProxy.error(\n          `[WebSocketStatus] | event=socketConnectionFailed | WebSocket connection failed ${event}`,\n          {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n        );\n        reject();\n      };\n\n      this.websocket.onclose = async (event: any) => {\n        this.webSocketOnCloseHandler(event);\n      };\n\n      this.websocket.onmessage = (e: MessageEvent) => {\n        this.emit('message', e.data);\n        const eventData = JSON.parse(e.data);\n\n        if (eventData.type === CC_EVENTS.WELCOME) {\n          this.isWelcomeReceived = true;\n          if (this.welcomePromiseResolve) {\n            this.welcomePromiseResolve(eventData.data as WelcomeResponse);\n            this.welcomePromiseResolve = null;\n          }\n        }\n\n        if (eventData.type === 'AGENT_MULTI_LOGIN') {\n          this.close(false, 'multiLogin');\n          LoggerProxy.error(\n            '[WebSocketStatus] | event=agentMultiLogin | WebSocket connection closed by agent multiLogin',\n            {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n          );\n        }\n      };\n    });\n  }\n\n  // eslint-disable-next-line @typescript-eslint/no-unused-vars\n  private async webSocketOnCloseHandler(event: any) {\n    this.isSocketClosed = true;\n    this.keepaliveWorker.postMessage({type: 'terminate'});\n    if (this.shouldReconnect) {\n      this.emit('socketClose');\n      let issueReason;\n      if (this.forceCloseWebSocketOnTimeout) {\n        issueReason = 'WebSocket auto close timed out. Forcefully closed websocket.';\n      } else {\n        const onlineStatus = navigator.onLine;\n        LoggerProxy.info(`[WebSocketStatus] | desktop online status is ${onlineStatus}`, {\n          module: WEB_SOCKET_MANAGER_FILE,\n          method: METHODS.WEB_SOCKET_ON_CLOSE_HANDLER,\n        });\n        issueReason = !onlineStatus\n          ? 'network issue'\n          : 'missing keepalive from either desktop or notif service';\n      }\n      LoggerProxy.error(\n        `[WebSocketStatus] | event=webSocketClose | WebSocket connection closed REASON: ${issueReason}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.WEB_SOCKET_ON_CLOSE_HANDLER}\n      );\n      this.forceCloseWebSocketOnTimeout = false;\n    }\n  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EventEmitter from 'events';\nimport {WebexSDK, SubscribeRequest, HTTP_METHODS} from '../../../types';\nimport {SUBSCRIBE_API, WCC_API_GATEWAY} from '../../constants';\nimport {ConnectionLostDetails} from './types';\nimport {CC_EVENTS, SubscribeResponse, WelcomeResponse} from '../../config/types';\nimport LoggerProxy from '../../../logger-proxy';\nimport workerScript from './keepalive.worker';\nimport {KEEPALIVE_WORKER_INTERVAL, CLOSE_SOCKET_TIMEOUT, METHODS} from '../constants';\nimport {WEB_SOCKET_MANAGER_FILE} from '../../../constants';\n\n/**\n * WebSocketManager handles the WebSocket connection for Contact Center operations.\n * It manages the connection lifecycle, including registration, reconnection, and message handling.\n * It also utilizes a Web Worker to manage keepalive messages and socket closure.\n * @ignore\n */\nexport class WebSocketManager extends EventEmitter {\n  private websocket: WebSocket;\n  shouldReconnect: boolean;\n  isSocketClosed: boolean;\n  private isWelcomeReceived: boolean;\n  private url: string | null = null;\n  private forceCloseWebSocketOnTimeout: boolean;\n  private isConnectionLost: boolean;\n  private webex: WebexSDK;\n  private welcomePromiseResolve:\n    | ((value: WelcomeResponse | PromiseLike<WelcomeResponse>) => void)\n    | null = null;\n\n  private keepaliveWorker: Worker;\n\n  constructor(options: {webex: WebexSDK}) {\n    super();\n    const {webex} = options;\n    this.webex = webex;\n    this.shouldReconnect = true;\n    this.websocket = {} as WebSocket;\n    this.isSocketClosed = false;\n    this.isWelcomeReceived = false;\n    this.forceCloseWebSocketOnTimeout = false;\n    this.isConnectionLost = false;\n\n    const workerScriptBlob = new Blob([workerScript], {type: 'application/javascript'});\n    this.keepaliveWorker = new Worker(URL.createObjectURL(workerScriptBlob));\n  }\n\n  async initWebSocket(options: {body: SubscribeRequest}): Promise<WelcomeResponse> {\n    const connectionConfig = options.body;\n    await this.register(connectionConfig);\n\n    return new Promise((resolve, reject) => {\n      this.welcomePromiseResolve = resolve;\n      this.connect().catch((error) => {\n        LoggerProxy.error(`[WebSocketStatus] | Error in connecting Websocket ${error}`, {\n          module: WEB_SOCKET_MANAGER_FILE,\n          method: METHODS.INIT_WEB_SOCKET,\n        });\n        reject(error);\n      });\n    });\n  }\n\n  close(shouldReconnect: boolean, reason = 'Unknown') {\n    if (!this.isSocketClosed && this.shouldReconnect) {\n      this.shouldReconnect = shouldReconnect;\n      this.websocket.close();\n      this.keepaliveWorker.postMessage({type: 'terminate'});\n      LoggerProxy.log(\n        `[WebSocketStatus] | event=webSocketClose | WebSocket connection closed manually REASON: ${reason}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CLOSE}\n      );\n    }\n  }\n\n  handleConnectionLost(event: ConnectionLostDetails) {\n    this.isConnectionLost = event.isConnectionLost;\n  }\n\n  private async register(connectionConfig: SubscribeRequest) {\n    try {\n      const subscribeResponse: SubscribeResponse = await this.webex.request({\n        service: WCC_API_GATEWAY,\n        resource: SUBSCRIBE_API,\n        method: HTTP_METHODS.POST,\n        body: connectionConfig,\n      });\n      this.url = subscribeResponse.body.webSocketUrl;\n    } catch (e) {\n      LoggerProxy.error(\n        `Register API Failed, Request to RoutingNotifs websocket registration API failed ${e}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.REGISTER}\n      );\n    }\n  }\n\n  private async connect() {\n    if (!this.url) {\n      return undefined;\n    }\n    LoggerProxy.log(\n      `[WebSocketStatus] | event=webSocketConnecting | Connecting to WebSocket: ${this.url}`,\n      {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n    );\n    this.websocket = new WebSocket(this.url);\n\n    return new Promise((resolve, reject) => {\n      this.websocket.onopen = () => {\n        this.isSocketClosed = false;\n        this.shouldReconnect = true;\n\n        this.websocket.send(JSON.stringify({keepalive: 'true'}));\n        this.keepaliveWorker.onmessage = (keepAliveEvent: {data: any}) => {\n          if (keepAliveEvent?.data?.type === 'keepalive') {\n            this.websocket.send(JSON.stringify({keepalive: 'true'}));\n          }\n\n          if (keepAliveEvent?.data?.type === 'closeSocket' && this.isConnectionLost) {\n            this.forceCloseWebSocketOnTimeout = true;\n            this.close(true, 'WebSocket did not auto close within 16 secs');\n            LoggerProxy.error(\n              '[webSocketTimeout] | event=webSocketTimeout | WebSocket connection closed forcefully',\n              {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n            );\n          }\n        };\n\n        this.keepaliveWorker.postMessage({\n          type: 'start',\n          intervalDuration: KEEPALIVE_WORKER_INTERVAL, // Keepalive interval\n          isSocketClosed: this.isSocketClosed,\n          closeSocketTimeout: CLOSE_SOCKET_TIMEOUT, // Close socket timeout\n        });\n      };\n\n      this.websocket.onerror = (event: any) => {\n        LoggerProxy.error(\n          `[WebSocketStatus] | event=socketConnectionFailed | WebSocket connection failed ${event}`,\n          {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n        );\n        reject();\n      };\n\n      this.websocket.onclose = async (event: any) => {\n        this.webSocketOnCloseHandler(event);\n      };\n\n      this.websocket.onmessage = (e: MessageEvent) => {\n        this.emit('message', e.data);\n        const eventData = JSON.parse(e.data);\n\n        if (eventData.type === CC_EVENTS.WELCOME) {\n          this.isWelcomeReceived = true;\n          if (this.welcomePromiseResolve) {\n            this.welcomePromiseResolve(eventData.data as WelcomeResponse);\n            this.welcomePromiseResolve = null;\n          }\n        }\n\n        if (eventData.type === 'AGENT_MULTI_LOGIN') {\n          this.close(false, 'multiLogin');\n          LoggerProxy.error(\n            '[WebSocketStatus] | event=agentMultiLogin | WebSocket connection closed by agent multiLogin',\n            {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n          );\n        }\n      };\n    });\n  }\n\n  // eslint-disable-next-line @typescript-eslint/no-unused-vars\n  private async webSocketOnCloseHandler(event: any) {\n    this.isSocketClosed = true;\n    this.keepaliveWorker.postMessage({type: 'terminate'});\n    if (this.shouldReconnect) {\n      this.emit('socketClose');\n      let issueReason;\n      if (this.forceCloseWebSocketOnTimeout) {\n        issueReason = 'WebSocket auto close timed out. Forcefully closed websocket.';\n      } else {\n        const onlineStatus = navigator.onLine;\n        issueReason = !onlineStatus\n          ? 'network issue'\n          : 'missing keepalive from either desktop or notif service';\n      }\n      LoggerProxy.error(\n        `[WebSocketStatus] | event=webSocketClose | WebSocket connection closed REASON: ${issueReason}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.WEB_SOCKET_ON_CLOSE_HANDLER}\n      );\n      this.forceCloseWebSocketOnTimeout = false;\n    }\n  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package/dist/services/task/TaskManager.js

@@ -15,6 +15,7 @@ var _loggerProxy = _interopRequireDefault(require("../../logger-proxy"));
 var _ = _interopRequireDefault(require("."));
 var _MetricsManager = _interopRequireDefault(require("../../metrics/MetricsManager"));
 var _constants3 = require("../../metrics/constants");
+var _TaskUtils = require("./TaskUtils");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 /** @internal */
 class TaskManager extends _events.default {
@@ -42,6 +43,18 @@ class TaskManager extends _events.default {
   setWrapupData(wrapupData) {
     this.wrapupData = wrapupData;
   }
+  setAgentId(agentId) {
+    this.agentId = agentId;
+  }
+
+  /**
+   * Gets the current agent ID
+   * @returns {string} The agent ID set for this task manager instance
+   * @public
+   */
+  getAgentId() {
+    return this.agentId;
+  }
   handleIncomingWebCall = call => {
     const currentTask = Object.values(this.taskCollection).find(task => task.data.interaction.mediaType === 'telephony');
     if (currentTask) {
@@ -94,8 +107,8 @@ class TaskManager extends _events.default {
               });
               task = new _.default(this.contact, this.webCallingService, {
                 ...payload.data,
-                wrapUpRequired: payload.data.interaction?.participants?.[payload.data.agentId]?.isWrapUp || false
-              }, this.wrapupData);
+                wrapUpRequired: payload.data.interaction?.participants?.[this.agentId]?.isWrapUp || false
+              }, this.wrapupData, this.agentId);
               this.taskCollection[payload.data.interactionId] = task;
               // Condition 1: The state is=new i.e it is a incoming task
               if (payload.data.interaction.state === 'new') {
@@ -120,7 +133,7 @@ class TaskManager extends _events.default {
             task = new _.default(this.contact, this.webCallingService, {
               ...payload.data,
               isConsulted: false
-            }, this.wrapupData); // Ensure isConsulted prop exists
+            }, this.wrapupData, this.agentId);
             this.taskCollection[payload.data.interactionId] = task;
             if (this.webCallingService.loginOption !== _types3.LoginOption.BROWSER || task.data.interaction.mediaType !== _types.MEDIA_CHANNEL.TELEPHONY // for digital channels
             ) {
@@ -229,6 +242,7 @@ class TaskManager extends _events.default {
             break;
           case _types2.CC_EVENTS.AGENT_CONSULTING:
             // Received when agent is in an active consult state
+            // TODO: Check if we can use backend consult state instead of isConsulted
             task = this.updateTaskData(task, payload.data);
             if (task.data.isConsulted) {
               // Fire only if you are the agent who received the consult request
@@ -285,6 +299,103 @@ class TaskManager extends _events.default {
             task = this.updateTaskData(task, payload.data);
             task.emit(_types.TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, task);
             break;
+          case _types2.CC_EVENTS.AGENT_CONSULT_CONFERENCING:
+            // Conference is being established - update task state and emit establishing event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONSULT_CONFERENCED:
+            // Conference started successfully - update task state and emit event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_STARTED, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED:
+            // Conference failed - update task state and emit failure event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_FAILED, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED:
+            // Conference ended - update task state and emit event
+            task = this.updateTaskData(task, payload.data);
+            if (!task || (0, _TaskUtils.isPrimary)(task, this.agentId) || (0, _TaskUtils.isParticipantInMainInteraction)(task, this.agentId)) {
+              _loggerProxy.default.log('Primary or main interaction participant leaving conference');
+            } else {
+              this.removeTaskFromCollection(task);
+            }
+            task?.emit(_types.TASK_EVENTS.TASK_CONFERENCE_ENDED, task);
+            break;
+          case _types2.CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE:
+            {
+              // Participant joined conference - update task state with participant information and emit event
+              // Pre-calculate isConferenceInProgress with updated data to avoid double update
+              const simulatedTaskForJoin = {
+                ...task,
+                data: {
+                  ...task.data,
+                  ...payload.data
+                }
+              };
+              task = this.updateTaskData(task, {
+                ...payload.data,
+                isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(simulatedTaskForJoin)
+              });
+              task.emit(_types.TASK_EVENTS.TASK_PARTICIPANT_JOINED, task);
+              break;
+            }
+          case _types2.CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE:
+            {
+              // Conference ended - update task state and emit event
+              // Pre-calculate isConferenceInProgress with updated data to avoid double update
+              const simulatedTaskForLeft = {
+                ...task,
+                data: {
+                  ...task.data,
+                  ...payload.data
+                }
+              };
+              task = this.updateTaskData(task, {
+                ...payload.data,
+                isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(simulatedTaskForLeft)
+              });
+              if ((0, _TaskUtils.checkParticipantNotInInteraction)(task, this.agentId)) {
+                if ((0, _TaskUtils.isParticipantInMainInteraction)(task, this.agentId) || (0, _TaskUtils.isPrimary)(task, this.agentId)) {
+                  _loggerProxy.default.log('Primary or main interaction participant leaving conference');
+                } else {
+                  this.removeTaskFromCollection(task);
+                }
+              }
+              task.emit(_types.TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);
+              break;
+            }
+          case _types2.CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED:
+            // Conference exit failed - update task state and emit failure event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONSULT_CONFERENCE_END_FAILED:
+            // Conference end failed - update task state with error details and emit failure event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_END_FAILED, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONFERENCE_TRANSFERRED:
+            // Conference was transferred - update task state and emit transfer success event
+            // Note: Backend should provide hasLeft and wrapUpRequired status
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED:
+            // Conference transfer failed - update task state with error details and emit failure event
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, task);
+            break;
+          case _types2.CC_EVENTS.CONSULTED_PARTICIPANT_MOVING:
+            // Participant is being moved/transferred - update task state with movement info
+            task = this.updateTaskData(task, payload.data);
+            break;
+          case _types2.CC_EVENTS.PARTICIPANT_POST_CALL_ACTIVITY:
+            // Post-call activity for participant - update task state with activity details
+            task = this.updateTaskData(task, payload.data);
+            break;
           default:
             break;
         }