@webex/contact-center 3.9.0 → 3.10.0-next.2

package/dist/services/AddressBook.js

@@ -0,0 +1,271 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = exports.AddressBook = void 0;
+var _types = require("../types");
+var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
+var _WebexRequest = _interopRequireDefault(require("./core/WebexRequest"));
+var _PageCache = _interopRequireWildcard(require("../utils/PageCache"));
+var _MetricsManager = _interopRequireDefault(require("../metrics/MetricsManager"));
+var _constants = require("./constants");
+var _constants2 = require("./config/constants");
+var _constants3 = require("../metrics/constants");
+function _getRequireWildcardCache(e) { if ("function" != typeof WeakMap) return null; var r = new WeakMap(), t = new WeakMap(); return (_getRequireWildcardCache = function (e) { return e ? t : r; })(e); }
+function _interopRequireWildcard(e, r) { if (!r && e && e.__esModule) return e; if (null === e || "object" != typeof e && "function" != typeof e) return { default: e }; var t = _getRequireWildcardCache(r); if (t && t.has(e)) return t.get(e); var n = { __proto__: null }, a = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var u in e) if ("default" !== u && Object.prototype.hasOwnProperty.call(e, u)) { var i = a ? Object.getOwnPropertyDescriptor(e, u) : null; i && (i.get || i.set) ? Object.defineProperty(n, u, i) : n[u] = e[u]; } return n.default = e, t && t.set(e, n), n; }
+function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+/**
+ * AddressBook API class for managing Webex Contact Center address book entries.
+ * Provides functionality to fetch address book entries using the entry API.
+ *
+ * @class AddressBook
+ * @public
+ * @example
+ * ```typescript
+ * import Webex from 'webex';
+ *
+ * const webex = new Webex({ credentials: 'YOUR_ACCESS_TOKEN' });
+ * const cc = webex.cc;
+ *
+ * // Register and login first
+ * await cc.register();
+ * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });
+ *
+ * // Get AddressBook API instance from ContactCenter
+ * const addressBookAPI = cc.addressBook;
+ *
+ * // Get entries from agent's default address book
+ * const entries = await addressBookAPI.getEntries();
+ *
+ * // Get entries from a specific address book with pagination
+ * const entries = await addressBookAPI.getEntries({
+ *   addressBookId: 'addressBookId123',
+ *   page: 0,
+ *   pageSize: 50
+ * });
+ *
+ * // Search for specific entries
+ * const searchResults = await addressBook.getEntries({
+ *   search: 'john',
+ *   filter: 'name=="John Doe"'
+ * });
+ * ```
+ */
+class AddressBook {
+  // Page cache using the common utility
+
+  /**
+   * Creates an instance of AddressBook
+   * @param {WebexSDK} webex - The Webex SDK instance
+   * @param {() => string} getAddressBookId - Function to get the addressBookId from agent profile
+   * @public
+   */
+  constructor(webex, getAddressBookId) {
+    this.webex = webex;
+    this.webexRequest = _WebexRequest.default.getInstance({
+      webex
+    });
+    this.getAddressBookId = getAddressBookId;
+    this.pageCache = new _PageCache.default('AddressBook');
+    this.metricsManager = _MetricsManager.default.getInstance({
+      webex
+    });
+  }
+
+  /**
+   * Fetches address book entries for a specific address book using the entry API
+   * @param {AddressBookEntrySearchParams} [params] - Search and pagination parameters including addressBookId
+   * @returns {Promise<AddressBookEntriesResponse>} Promise resolving to address book entries
+   * @throws {Error} If the API call fails
+   * @public
+   * @example
+   * ```typescript
+   * // Get entries from agent's default address book
+   * const response = await addressBookAPI.getEntries();
+   *
+   * // Get entries from a specific address book with pagination
+   * const response = await addressBookAPI.getEntries({
+   *   addressBookId: 'addressBookId123',
+   *   page: 0,
+   *   pageSize: 25
+   * });
+   * ```
+   */
+  async getEntries(params = {}) {
+    const startTime = Date.now();
+    const {
+      addressBookId,
+      page = _PageCache.PAGINATION_DEFAULTS.PAGE,
+      pageSize = _PageCache.PAGINATION_DEFAULTS.PAGE_SIZE,
+      search,
+      filter,
+      attributes
+    } = params;
+
+    // Use provided addressBookId or fall back to agent's address book
+    const bookId = addressBookId || this.getAddressBookId();
+    const orgId = this.webex.credentials.getOrgId();
+    const isSearchRequest = !!(search || filter || attributes);
+    _loggerProxy.default.info('Fetching address book entries', {
+      module: 'AddressBook',
+      method: 'getEntries',
+      data: {
+        orgId,
+        bookId,
+        page,
+        pageSize,
+        isSearchRequest
+      }
+    });
+
+    // Check if we can use cache for simple pagination (no search/filter/attributes)
+    if (this.pageCache.canUseCache({
+      search,
+      filter,
+      attributes
+    })) {
+      const cacheKey = this.pageCache.buildCacheKey(bookId, page, pageSize);
+      const cachedPage = this.pageCache.getCachedPage(cacheKey);
+      if (cachedPage) {
+        const duration = Date.now() - startTime;
+        _loggerProxy.default.info(`Returning page ${page} from cache`, {
+          module: 'AddressBook',
+          method: 'getEntries',
+          data: {
+            cacheHit: true,
+            duration,
+            recordCount: cachedPage.data.length,
+            page,
+            pageSize
+          }
+        });
+        return {
+          data: cachedPage.data,
+          meta: {
+            page,
+            pageSize,
+            totalPages: cachedPage.totalMeta?.totalPages,
+            totalRecords: cachedPage.totalMeta?.totalRecords
+          }
+        };
+      }
+    }
+
+    // Start timing for the operation
+    this.metricsManager.timeEvent(_constants3.METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS);
+
+    // Validate address book id early to avoid bad requests
+    if (!bookId) {
+      const errorData = {
+        orgId,
+        bookId,
+        isSearchRequest,
+        page,
+        pageSize,
+        error: 'Missing addressBookId for agent. Ensure agent profile contains addressBookId.'
+      };
+      _loggerProxy.default.error('AddressBook called without a valid addressBookId', {
+        module: 'AddressBook',
+        method: 'getEntries',
+        data: errorData
+      });
+      this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED, errorData, ['behavioral', 'operational']);
+      throw new Error('AddressBook: addressBookId is not available for the current agent.');
+    }
+    try {
+      // Build query parameters according to spec
+      const queryParams = new URLSearchParams({
+        page: page.toString(),
+        pageSize: pageSize.toString()
+      });
+      if (filter) queryParams.append('filter', filter);
+      if (attributes) queryParams.append('attributes', attributes);
+      if (search) queryParams.append('search', search);
+      const resource = _constants2.endPointMap.addressBookEntries(orgId, bookId, queryParams.toString());
+      _loggerProxy.default.info('Making API request to fetch address book entries', {
+        module: 'AddressBook',
+        method: 'getEntries',
+        data: {
+          resource,
+          service: _constants.WCC_API_GATEWAY
+        }
+      });
+      const response = await this.webexRequest.request({
+        service: _constants.WCC_API_GATEWAY,
+        resource,
+        method: _types.HTTP_METHODS.GET
+      });
+      const duration = Date.now() - startTime;
+      const recordCount = response.body?.data?.length || 0;
+      const totalRecords = response.body?.meta?.totalRecords;
+      _loggerProxy.default.info(`Successfully retrieved ${recordCount} address book entries`, {
+        module: 'AddressBook',
+        method: 'getEntries',
+        data: {
+          statusCode: response.statusCode,
+          duration,
+          recordCount,
+          totalRecords,
+          isSearchRequest,
+          page,
+          pageSize
+        }
+      });
+
+      // Only track metrics for search requests or first page loads to reduce metric volume
+      if (isSearchRequest || page === 0) {
+        this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS, {
+          orgId,
+          bookId,
+          statusCode: response.statusCode,
+          recordCount,
+          totalRecords,
+          isSearchRequest,
+          isFirstPage: page === 0
+        }, ['behavioral', 'operational']);
+      }
+
+      // Cache the page data for simple pagination (no search/filter/attributes)
+      if (this.pageCache.canUseCache({
+        search,
+        filter,
+        attributes
+      }) && response.body?.data) {
+        const cacheKey = this.pageCache.buildCacheKey(bookId, page, pageSize);
+        this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);
+        _loggerProxy.default.info('Cached address book entries for future requests', {
+          module: 'AddressBook',
+          method: 'getEntries',
+          data: {
+            cacheKey,
+            recordCount
+          }
+        });
+      }
+      return response.body;
+    } catch (error) {
+      const errorData = {
+        orgId,
+        bookId,
+        error: error instanceof Error ? error.message : String(error),
+        isSearchRequest,
+        page,
+        pageSize
+      };
+      _loggerProxy.default.error('Failed to fetch address book entries', {
+        module: 'AddressBook',
+        method: 'getEntries',
+        data: errorData,
+        error
+      });
+
+      // Track all failures for troubleshooting
+      this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED, errorData, ['behavioral', 'operational']);
+      throw error;
+    }
+  }
+}
+exports.AddressBook = AddressBook;
+var _default = exports.default = AddressBook;
+//# sourceMappingURL=AddressBook.js.map

package/dist/services/AddressBook.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_types","require","_loggerProxy","_interopRequireDefault","_WebexRequest","_PageCache","_interopRequireWildcard","_MetricsManager","_constants","_constants2","_constants3","_getRequireWildcardCache","e","WeakMap","r","t","__esModule","default","has","get","n","__proto__","a","Object","defineProperty","getOwnPropertyDescriptor","u","prototype","hasOwnProperty","call","i","set","obj","AddressBook","constructor","webex","getAddressBookId","webexRequest","WebexRequest","getInstance","pageCache","PageCache","metricsManager","MetricsManager","getEntries","params","startTime","Date","now","addressBookId","page","PAGINATION_DEFAULTS","PAGE","pageSize","PAGE_SIZE","search","filter","attributes","bookId","orgId","credentials","getOrgId","isSearchRequest","LoggerProxy","info","module","method","data","canUseCache","cacheKey","buildCacheKey","cachedPage","getCachedPage","duration","cacheHit","recordCount","length","meta","totalPages","totalMeta","totalRecords","timeEvent","METRIC_EVENT_NAMES","ADDRESSBOOK_FETCH_SUCCESS","errorData","error","trackEvent","ADDRESSBOOK_FETCH_FAILED","Error","queryParams","URLSearchParams","toString","append","resource","endPointMap","addressBookEntries","service","WCC_API_GATEWAY","response","request","HTTP_METHODS","GET","body","statusCode","isFirstPage","cachePage","message","String","exports","_default"],"sources":["AddressBook.ts"],"sourcesContent":["import {HTTP_METHODS, WebexSDK} from '../types';\nimport type {\n  AddressBookEntry,\n  AddressBookEntriesResponse,\n  AddressBookEntrySearchParams,\n} from '../types';\nimport LoggerProxy from '../logger-proxy';\nimport WebexRequest from './core/WebexRequest';\nimport PageCache, {PAGINATION_DEFAULTS} from '../utils/PageCache';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {WCC_API_GATEWAY} from './constants';\nimport {endPointMap} from './config/constants';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\n\n/**\n * AddressBook API class for managing Webex Contact Center address book entries.\n * Provides functionality to fetch address book entries using the entry API.\n *\n * @class AddressBook\n * @public\n * @example\n * ```typescript\n * import Webex from 'webex';\n *\n * const webex = new Webex({ credentials: 'YOUR_ACCESS_TOKEN' });\n * const cc = webex.cc;\n *\n * // Register and login first\n * await cc.register();\n * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n *\n * // Get AddressBook API instance from ContactCenter\n * const addressBookAPI = cc.addressBook;\n *\n * // Get entries from agent's default address book\n * const entries = await addressBookAPI.getEntries();\n *\n * // Get entries from a specific address book with pagination\n * const entries = await addressBookAPI.getEntries({\n *   addressBookId: 'addressBookId123',\n *   page: 0,\n *   pageSize: 50\n * });\n *\n * // Search for specific entries\n * const searchResults = await addressBook.getEntries({\n *   search: 'john',\n *   filter: 'name==\"John Doe\"'\n * });\n * ```\n */\nexport class AddressBook {\n  private webexRequest: WebexRequest;\n  private webex: WebexSDK;\n  private getAddressBookId: () => string;\n  private metricsManager: MetricsManager;\n\n  // Page cache using the common utility\n  private pageCache: PageCache<AddressBookEntry>;\n\n  /**\n   * Creates an instance of AddressBook\n   * @param {WebexSDK} webex - The Webex SDK instance\n   * @param {() => string} getAddressBookId - Function to get the addressBookId from agent profile\n   * @public\n   */\n  constructor(webex: WebexSDK, getAddressBookId: () => string) {\n    this.webex = webex;\n    this.webexRequest = WebexRequest.getInstance({webex});\n    this.getAddressBookId = getAddressBookId;\n    this.pageCache = new PageCache<AddressBookEntry>('AddressBook');\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  /**\n   * Fetches address book entries for a specific address book using the entry API\n   * @param {AddressBookEntrySearchParams} [params] - Search and pagination parameters including addressBookId\n   * @returns {Promise<AddressBookEntriesResponse>} Promise resolving to address book entries\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get entries from agent's default address book\n   * const response = await addressBookAPI.getEntries();\n   *\n   * // Get entries from a specific address book with pagination\n   * const response = await addressBookAPI.getEntries({\n   *   addressBookId: 'addressBookId123',\n   *   page: 0,\n   *   pageSize: 25\n   * });\n   * ```\n   */\n  public async getEntries(\n    params: AddressBookEntrySearchParams = {}\n  ): Promise<AddressBookEntriesResponse> {\n    const startTime = Date.now();\n    const {\n      addressBookId,\n      page = PAGINATION_DEFAULTS.PAGE,\n      pageSize = PAGINATION_DEFAULTS.PAGE_SIZE,\n      search,\n      filter,\n      attributes,\n    } = params;\n\n    // Use provided addressBookId or fall back to agent's address book\n    const bookId = addressBookId || this.getAddressBookId();\n    const orgId = this.webex.credentials.getOrgId();\n    const isSearchRequest = !!(search || filter || attributes);\n\n    LoggerProxy.info('Fetching address book entries', {\n      module: 'AddressBook',\n      method: 'getEntries',\n      data: {\n        orgId,\n        bookId,\n        page,\n        pageSize,\n        isSearchRequest,\n      },\n    });\n\n    // Check if we can use cache for simple pagination (no search/filter/attributes)\n    if (this.pageCache.canUseCache({search, filter, attributes})) {\n      const cacheKey = this.pageCache.buildCacheKey(bookId, page, pageSize);\n      const cachedPage = this.pageCache.getCachedPage(cacheKey);\n\n      if (cachedPage) {\n        const duration = Date.now() - startTime;\n\n        LoggerProxy.info(`Returning page ${page} from cache`, {\n          module: 'AddressBook',\n          method: 'getEntries',\n          data: {\n            cacheHit: true,\n            duration,\n            recordCount: cachedPage.data.length,\n            page,\n            pageSize,\n          },\n        });\n\n        return {\n          data: cachedPage.data,\n          meta: {\n            page,\n            pageSize,\n            totalPages: cachedPage.totalMeta?.totalPages,\n            totalRecords: cachedPage.totalMeta?.totalRecords,\n          },\n        };\n      }\n    }\n\n    // Start timing for the operation\n    this.metricsManager.timeEvent(METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS);\n\n    // Validate address book id early to avoid bad requests\n    if (!bookId) {\n      const errorData = {\n        orgId,\n        bookId,\n        isSearchRequest,\n        page,\n        pageSize,\n        error: 'Missing addressBookId for agent. Ensure agent profile contains addressBookId.',\n      };\n      LoggerProxy.error('AddressBook called without a valid addressBookId', {\n        module: 'AddressBook',\n        method: 'getEntries',\n        data: errorData,\n      });\n\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED, errorData, [\n        'behavioral',\n        'operational',\n      ]);\n\n      throw new Error('AddressBook: addressBookId is not available for the current agent.');\n    }\n\n    try {\n      // Build query parameters according to spec\n      const queryParams = new URLSearchParams({\n        page: page.toString(),\n        pageSize: pageSize.toString(),\n      });\n\n      if (filter) queryParams.append('filter', filter);\n      if (attributes) queryParams.append('attributes', attributes);\n      if (search) queryParams.append('search', search);\n\n      const resource = endPointMap.addressBookEntries(orgId, bookId, queryParams.toString());\n\n      LoggerProxy.info('Making API request to fetch address book entries', {\n        module: 'AddressBook',\n        method: 'getEntries',\n        data: {\n          resource,\n          service: WCC_API_GATEWAY,\n        },\n      });\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      const duration = Date.now() - startTime;\n\n      const recordCount = response.body?.data?.length || 0;\n      const totalRecords = response.body?.meta?.totalRecords;\n\n      LoggerProxy.info(`Successfully retrieved ${recordCount} address book entries`, {\n        module: 'AddressBook',\n        method: 'getEntries',\n        data: {\n          statusCode: response.statusCode,\n          duration,\n          recordCount,\n          totalRecords,\n          isSearchRequest,\n          page,\n          pageSize,\n        },\n      });\n\n      // Only track metrics for search requests or first page loads to reduce metric volume\n      if (isSearchRequest || page === 0) {\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS,\n          {\n            orgId,\n            bookId,\n            statusCode: response.statusCode,\n            recordCount,\n            totalRecords,\n            isSearchRequest,\n            isFirstPage: page === 0,\n          },\n          ['behavioral', 'operational']\n        );\n      }\n\n      // Cache the page data for simple pagination (no search/filter/attributes)\n      if (this.pageCache.canUseCache({search, filter, attributes}) && response.body?.data) {\n        const cacheKey = this.pageCache.buildCacheKey(bookId, page, pageSize);\n        this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);\n\n        LoggerProxy.info('Cached address book entries for future requests', {\n          module: 'AddressBook',\n          method: 'getEntries',\n          data: {\n            cacheKey,\n            recordCount,\n          },\n        });\n      }\n\n      return response.body;\n    } catch (error) {\n      const errorData = {\n        orgId,\n        bookId,\n        error: error instanceof Error ? error.message : String(error),\n        isSearchRequest,\n        page,\n        pageSize,\n      };\n\n      LoggerProxy.error('Failed to fetch address book entries', {\n        module: 'AddressBook',\n        method: 'getEntries',\n        data: errorData,\n        error,\n      });\n\n      // Track all failures for troubleshooting\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED, errorData, [\n        'behavioral',\n        'operational',\n      ]);\n\n      throw error;\n    }\n  }\n}\n\nexport default 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package/dist/services/EntryPoint.js

@@ -0,0 +1,227 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = exports.EntryPoint = void 0;
+var _types = require("../types");
+var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
+var _WebexRequest = _interopRequireDefault(require("./core/WebexRequest"));
+var _PageCache = _interopRequireWildcard(require("../utils/PageCache"));
+var _MetricsManager = _interopRequireDefault(require("../metrics/MetricsManager"));
+var _constants = require("./constants");
+var _constants2 = require("./config/constants");
+var _constants3 = require("../metrics/constants");
+function _getRequireWildcardCache(e) { if ("function" != typeof WeakMap) return null; var r = new WeakMap(), t = new WeakMap(); return (_getRequireWildcardCache = function (e) { return e ? t : r; })(e); }
+function _interopRequireWildcard(e, r) { if (!r && e && e.__esModule) return e; if (null === e || "object" != typeof e && "function" != typeof e) return { default: e }; var t = _getRequireWildcardCache(r); if (t && t.has(e)) return t.get(e); var n = { __proto__: null }, a = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var u in e) if ("default" !== u && Object.prototype.hasOwnProperty.call(e, u)) { var i = a ? Object.getOwnPropertyDescriptor(e, u) : null; i && (i.get || i.set) ? Object.defineProperty(n, u, i) : n[u] = e[u]; } return n.default = e, t && t.set(e, n), n; }
+function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+/**
+ * EntryPoint class for managing Webex Contact Center entry points.
+ * Provides functionality to fetch, search, and paginate through entry points.
+ *
+ * @class EntryPoint
+ * @public
+ * @example
+ * ```typescript
+ * import Webex from 'webex';
+ *
+ * const webex = new Webex({ credentials: 'YOUR_ACCESS_TOKEN' });
+ * const cc = webex.cc;
+ *
+ * // Register and login first
+ * await cc.register();
+ * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });
+ *
+ * // Get EntryPoint API instance from ContactCenter
+ * const entryPointAPI = cc.entryPoint;
+ *
+ * // Get all entry points with pagination
+ * const response = await entryPointAPI.getEntryPoints({
+ *   page: 0,
+ *   pageSize: 50
+ * });
+ *
+ * // Search for specific entry points
+ * const searchResults = await entryPointAPI.searchEntryPoints({
+ *   search: 'support',
+ *   filter: 'type=="voice"'
+ * });
+ * ```
+ */
+class EntryPoint {
+  // Page cache using the common utility
+
+  /**
+   * Creates an instance of EntryPoint
+   * @param {WebexSDK} webex - The Webex SDK instance
+   * @public
+   */
+  constructor(webex) {
+    this.webex = webex;
+    this.webexRequest = _WebexRequest.default.getInstance({
+      webex
+    });
+    this.pageCache = new _PageCache.default('EntryPoint');
+    this.metricsManager = _MetricsManager.default.getInstance({
+      webex
+    });
+  }
+
+  /**
+   * Fetches entry points for the organization with pagination support
+   * @param {EntryPointSearchParams} [params] - Search and pagination parameters
+   * @returns {Promise<EntryPointListResponse>} Promise resolving to paginated entry points
+   * @throws {Error} If the API call fails
+   * @public
+   * @example
+   * ```typescript
+   * // Get first page of entry points
+   * const response = await entryPointAPI.getEntryPoints();
+   *
+   * // Get specific page with custom page size
+   * const response = await entryPointAPI.getEntryPoints({
+   *   page: 2,
+   *   pageSize: 25
+   * });
+   * ```
+   */
+  async getEntryPoints(params = {}) {
+    const startTime = Date.now();
+    const {
+      page = _PageCache.PAGINATION_DEFAULTS.PAGE,
+      pageSize = _PageCache.PAGINATION_DEFAULTS.PAGE_SIZE,
+      search,
+      filter,
+      attributes,
+      sortBy,
+      sortOrder = 'asc'
+    } = params;
+    const orgId = this.webex.credentials.getOrgId();
+    const isSearchRequest = !!(search || filter || attributes || sortBy);
+    _loggerProxy.default.info(`Fetching entry points - orgId: ${orgId}, page: ${page}, pageSize: ${pageSize}, isSearchRequest: ${isSearchRequest}`, {
+      module: 'EntryPoint',
+      method: 'getEntryPoints'
+    });
+
+    // Check if we can use cache for simple pagination (no search/filter/attributes/sort)
+    if (this.pageCache.canUseCache({
+      search,
+      filter,
+      attributes,
+      sortBy
+    })) {
+      const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);
+      const cachedPage = this.pageCache.getCachedPage(cacheKey);
+      if (cachedPage) {
+        const duration = Date.now() - startTime;
+        _loggerProxy.default.log(`Returning page ${page} from cache - cacheHit: true, duration: ${duration}ms, recordCount: ${cachedPage.data.length}, pageSize: ${pageSize}`, {
+          module: 'EntryPoint',
+          method: 'getEntryPoints'
+        });
+        return {
+          data: cachedPage.data,
+          meta: {
+            page,
+            pageSize,
+            totalPages: cachedPage.totalMeta?.totalPages,
+            totalRecords: cachedPage.totalMeta?.totalRecords
+          }
+        };
+      }
+    }
+
+    // Start timing only for actual API calls (not cache hits)
+    this.metricsManager.timeEvent(_constants3.METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS);
+    try {
+      // Build query parameters
+      const queryParams = new URLSearchParams({
+        page: page.toString(),
+        pageSize: pageSize.toString(),
+        sortOrder
+      });
+      if (search) queryParams.append('search', search);
+      if (filter) queryParams.append('filter', filter);
+      if (attributes) queryParams.append('attributes', attributes);
+      if (sortBy) queryParams.append('sortBy', sortBy);
+      const resource = _constants2.endPointMap.entryPointList(orgId, queryParams.toString());
+      _loggerProxy.default.log(`Making API request to fetch entry points - resource: ${resource}, service: ${_constants.WCC_API_GATEWAY}`, {
+        module: 'EntryPoint',
+        method: 'getEntryPoints'
+      });
+      const response = await this.webexRequest.request({
+        service: _constants.WCC_API_GATEWAY,
+        resource,
+        method: _types.HTTP_METHODS.GET
+      });
+      const duration = Date.now() - startTime;
+      const recordCount = response.body?.data?.length || 0;
+      const totalRecords = response.body?.meta?.totalRecords;
+      _loggerProxy.default.log(`Successfully retrieved ${recordCount} entry points`, {
+        module: 'EntryPoint',
+        method: 'getEntryPoints',
+        data: {
+          statusCode: response.statusCode,
+          duration,
+          recordCount,
+          totalRecords,
+          isSearchRequest,
+          page,
+          pageSize
+        }
+      });
+
+      // Only track metrics for search requests or first page loads to reduce metric volume
+      if (isSearchRequest || page === 0) {
+        this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS, {
+          orgId,
+          statusCode: response.statusCode,
+          recordCount,
+          totalRecords,
+          isSearchRequest,
+          isFirstPage: page === 0
+        }, ['behavioral']);
+      }
+
+      // Cache the page data for simple pagination (no search/filter/attributes/sort)
+      if (this.pageCache.canUseCache({
+        search,
+        filter,
+        attributes,
+        sortBy
+      }) && response.body?.data) {
+        const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);
+        this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);
+        _loggerProxy.default.log('Cached entry points data for future requests', {
+          module: 'EntryPoint',
+          method: 'getEntryPoints',
+          data: {
+            cacheKey,
+            recordCount
+          }
+        });
+      }
+      return response.body;
+    } catch (error) {
+      const errorData = {
+        orgId,
+        error: error instanceof Error ? error.message : String(error),
+        isSearchRequest,
+        page,
+        pageSize
+      };
+      _loggerProxy.default.error(`Failed to fetch entry points`, {
+        module: 'EntryPoint',
+        method: 'getEntryPoints',
+        data: errorData,
+        error
+      });
+
+      // Track all failures for troubleshooting
+      this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED, errorData, ['behavioral']);
+      throw error;
+    }
+  }
+}
+exports.EntryPoint = EntryPoint;
+var _default = exports.default = EntryPoint;
+//# sourceMappingURL=EntryPoint.js.map

package/dist/services/EntryPoint.js.map

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{HTTP_METHODS, WebexSDK} from '../types';\nimport type {EntryPointRecord, EntryPointListResponse, EntryPointSearchParams} from '../types';\nimport LoggerProxy from '../logger-proxy';\nimport WebexRequest from './core/WebexRequest';\nimport PageCache, {PAGINATION_DEFAULTS} from '../utils/PageCache';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {WCC_API_GATEWAY} from './constants';\nimport {endPointMap} from './config/constants';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\n\n/**\n * EntryPoint class for managing Webex Contact Center entry points.\n * Provides functionality to fetch, search, and paginate through entry points.\n *\n * @class EntryPoint\n * @public\n * @example\n * ```typescript\n * import Webex from 'webex';\n *\n * const webex = new Webex({ credentials: 'YOUR_ACCESS_TOKEN' });\n * const cc = webex.cc;\n *\n * // Register and login first\n * await cc.register();\n * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n *\n * // Get EntryPoint API instance from ContactCenter\n * const entryPointAPI = cc.entryPoint;\n *\n * // Get all entry points with pagination\n * const response = await entryPointAPI.getEntryPoints({\n *   page: 0,\n *   pageSize: 50\n * });\n *\n * // Search for specific entry points\n * const searchResults = await entryPointAPI.searchEntryPoints({\n *   search: 'support',\n *   filter: 'type==\"voice\"'\n * });\n * ```\n */\nexport class EntryPoint {\n  private webexRequest: WebexRequest;\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n\n  // Page cache using the common utility\n  private pageCache: PageCache<EntryPointRecord>;\n\n  /**\n   * Creates an instance of EntryPoint\n   * @param {WebexSDK} webex - The Webex SDK instance\n   * @public\n   */\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n    this.webexRequest = WebexRequest.getInstance({webex});\n    this.pageCache = new PageCache<EntryPointRecord>('EntryPoint');\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  /**\n   * Fetches entry points for the organization with pagination support\n   * @param {EntryPointSearchParams} [params] - Search and pagination parameters\n   * @returns {Promise<EntryPointListResponse>} Promise resolving to paginated entry points\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get first page of entry points\n   * const response = await entryPointAPI.getEntryPoints();\n   *\n   * // Get specific page with custom page size\n   * const response = await entryPointAPI.getEntryPoints({\n   *   page: 2,\n   *   pageSize: 25\n   * });\n   * ```\n   */\n  public async getEntryPoints(\n    params: EntryPointSearchParams = {}\n  ): Promise<EntryPointListResponse> {\n    const startTime = Date.now();\n    const {\n      page = PAGINATION_DEFAULTS.PAGE,\n      pageSize = PAGINATION_DEFAULTS.PAGE_SIZE,\n      search,\n      filter,\n      attributes,\n      sortBy,\n      sortOrder = 'asc',\n    } = params;\n\n    const orgId = this.webex.credentials.getOrgId();\n    const isSearchRequest = !!(search || filter || attributes || sortBy);\n\n    LoggerProxy.info(\n      `Fetching entry points - orgId: ${orgId}, page: ${page}, pageSize: ${pageSize}, isSearchRequest: ${isSearchRequest}`,\n      {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n      }\n    );\n\n    // Check if we can use cache for simple pagination (no search/filter/attributes/sort)\n    if (this.pageCache.canUseCache({search, filter, attributes, sortBy})) {\n      const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n      const cachedPage = this.pageCache.getCachedPage(cacheKey);\n\n      if (cachedPage) {\n        const duration = Date.now() - startTime;\n\n        LoggerProxy.log(\n          `Returning page ${page} from cache - cacheHit: true, duration: ${duration}ms, recordCount: ${cachedPage.data.length}, pageSize: ${pageSize}`,\n          {\n            module: 'EntryPoint',\n            method: 'getEntryPoints',\n          }\n        );\n\n        return {\n          data: cachedPage.data,\n          meta: {\n            page,\n            pageSize,\n            totalPages: cachedPage.totalMeta?.totalPages,\n            totalRecords: cachedPage.totalMeta?.totalRecords,\n          },\n        };\n      }\n    }\n\n    // Start timing only for actual API calls (not cache hits)\n    this.metricsManager.timeEvent(METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS);\n\n    try {\n      // Build query parameters\n      const queryParams = new URLSearchParams({\n        page: page.toString(),\n        pageSize: pageSize.toString(),\n        sortOrder,\n      });\n\n      if (search) queryParams.append('search', search);\n      if (filter) queryParams.append('filter', filter);\n      if (attributes) queryParams.append('attributes', attributes);\n      if (sortBy) queryParams.append('sortBy', sortBy);\n\n      const resource = endPointMap.entryPointList(orgId, queryParams.toString());\n\n      LoggerProxy.log(\n        `Making API request to fetch entry points - resource: ${resource}, service: ${WCC_API_GATEWAY}`,\n        {\n          module: 'EntryPoint',\n          method: 'getEntryPoints',\n        }\n      );\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      const duration = Date.now() - startTime;\n\n      const recordCount = response.body?.data?.length || 0;\n      const totalRecords = response.body?.meta?.totalRecords;\n\n      LoggerProxy.log(`Successfully retrieved ${recordCount} entry points`, {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n        data: {\n          statusCode: response.statusCode,\n          duration,\n          recordCount,\n          totalRecords,\n          isSearchRequest,\n          page,\n          pageSize,\n        },\n      });\n\n      // Only track metrics for search requests or first page loads to reduce metric volume\n      if (isSearchRequest || page === 0) {\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS,\n          {\n            orgId,\n            statusCode: response.statusCode,\n            recordCount,\n            totalRecords,\n            isSearchRequest,\n            isFirstPage: page === 0,\n          },\n          ['behavioral']\n        );\n      }\n\n      // Cache the page data for simple pagination (no search/filter/attributes/sort)\n      if (this.pageCache.canUseCache({search, filter, attributes, sortBy}) && response.body?.data) {\n        const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n        this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);\n\n        LoggerProxy.log('Cached entry points data for future requests', {\n          module: 'EntryPoint',\n          method: 'getEntryPoints',\n          data: {cacheKey, recordCount},\n        });\n      }\n\n      return response.body;\n    } catch (error) {\n      const errorData = {\n        orgId,\n        error: error instanceof Error ? error.message : String(error),\n        isSearchRequest,\n        page,\n        pageSize,\n      };\n\n      LoggerProxy.error(`Failed to fetch entry points`, {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n        data: errorData,\n        error,\n      });\n\n      // Track all failures for troubleshooting\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED, errorData, [\n        'behavioral',\n      ]);\n\n      throw error;\n    }\n  }\n}\n\nexport default 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