@webex/contact-center 3.9.0 → 3.10.0-multi-llms.1

package/dist/services/core/Utils.js

@@ -3,11 +3,13 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.isValidDialNumber = exports.getStationLoginErrorData = exports.getErrorDetails = exports.createErrDetailsObject = void 0;
+exports.isValidDialNumber = exports.getStationLoginErrorData = exports.getErrorDetails = exports.getDestAgentIdForCBT = exports.getConsultedAgentId = exports.generateTaskErrorObject = exports.deriveConsultTransferDestinationType = exports.createErrDetailsObject = exports.calculateDestType = exports.calculateDestAgentId = void 0;
 var Err = _interopRequireWildcard(require("./Err"));
 var _types = require("../../types");
 var _loggerProxy = _interopRequireDefault(require("../../logger-proxy"));
 var _WebexRequest = _interopRequireDefault(require("./WebexRequest"));
+var _types2 = require("../task/types");
+var _constants = require("./constants");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(e) { if ("function" != typeof WeakMap) return null; var r = new WeakMap(), t = new WeakMap(); return (_getRequireWildcardCache = function (e) { return e ? t : r; })(e); }
 function _interopRequireWildcard(e, r) { if (!r && e && e.__esModule) return e; if (null === e || "object" != typeof e && "function" != typeof e) return { default: e }; var t = _getRequireWildcardCache(r); if (t && t.has(e)) return t.get(e); var n = { __proto__: null }, a = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var u in e) if ("default" !== u && Object.prototype.hasOwnProperty.call(e, u)) { var i = a ? Object.getOwnPropertyDescriptor(e, u) : null; i && (i.get || i.set) ? Object.defineProperty(n, u, i) : n[u] = e[u]; } return n.default = e, t && t.set(e, n), n; }
@@ -25,6 +27,28 @@ const getCommonErrorDetails = errObj => {
     msg: errObj?.body
   };
 };
+
+/**
+ * Checks if the destination type represents an entry point variant (EPDN or ENTRYPOINT).
+ */
+const isEntryPointOrEpdn = destAgentType => {
+  return destAgentType === 'EPDN' || destAgentType === 'ENTRYPOINT';
+};
+
+/**
+ * Determines if the task involves dialing a number based on the destination type.
+ * Returns 'DIAL_NUMBER' for dial-related destinations, empty string otherwise.
+ */
+const getAgentActionTypeFromTask = taskData => {
+  const destAgentType = taskData?.destinationType;
+
+  // Check if destination requires dialing: direct dial number or entry point variants
+  const isDialNumber = destAgentType === 'DN';
+  const isEntryPointVariant = isEntryPointOrEpdn(destAgentType);
+
+  // If the destination type is a dial number or an entry point variant, return 'DIAL_NUMBER'
+  return isDialNumber || isEntryPointVariant ? 'DIAL_NUMBER' : '';
+};
 const isValidDialNumber = input => {
   // This regex checks for a valid dial number format for only few countries such as US, Canada.
   const regexForDn = /1[0-9]{3}[2-9][0-9]{6}([,]{1,10}[0-9]+){0,1}/;
@@ -107,6 +131,51 @@ const getErrorDetails = (error, methodName, moduleName) => {
   };
 };
 
+/**
+ * Extracts error details from task API errors and logs them. Also uploads logs for the error.
+ * This handles the specific error format returned by task API calls.
+ *
+ * @param error - The error object from task API calls with structure: {id: string, details: {trackingId: string, msg: {...}}}
+ * @param methodName - The name of the method where the error occurred.
+ * @param moduleName - The name of the module where the error occurred.
+ * @returns AugmentedError containing structured error details on err.data for metrics and logging
+ * @public
+ * @example
+ * const taskError = generateTaskErrorObject(error, 'transfer', 'TaskModule');
+ * throw taskError.error;
+ * @ignore
+ */
+exports.getErrorDetails = getErrorDetails;
+const generateTaskErrorObject = (error, methodName, moduleName) => {
+  const trackingId = error?.details?.trackingId || error?.trackingId || '';
+  const errorMsg = error?.details?.msg;
+  const fallbackMessage = error && typeof error.message === 'string' && error.message || `Error while performing ${methodName}`;
+  const errorMessage = errorMsg?.errorMessage || fallbackMessage;
+  const errorType = errorMsg?.errorType || error && typeof error.name === 'string' && error.name || 'Unknown Error';
+  const errorData = errorMsg?.errorData || '';
+  const reasonCode = errorMsg?.reasonCode || 0;
+
+  // Log and upload for Task API formatted errors
+  _loggerProxy.default.error(`${methodName} failed: ${errorMessage} (${errorType})`, {
+    module: moduleName,
+    method: methodName,
+    trackingId
+  });
+  _WebexRequest.default.getInstance().uploadLogs({
+    correlationId: trackingId
+  });
+  const reason = `${errorType}: ${errorMessage}${errorData ? ` (${errorData})` : ''}`;
+  const err = new Error(reason);
+  err.data = {
+    message: errorMessage,
+    errorType,
+    errorData,
+    reasonCode,
+    trackingId
+  };
+  return err;
+};
+
 /**
  * Creates an error details object suitable for use with the Err.Details class.
  *
@@ -117,10 +186,120 @@ const getErrorDetails = (error, methodName, moduleName) => {
  * const errDetails = createErrDetailsObject(webexRequestPayload);
  * @ignore
  */
-exports.getErrorDetails = getErrorDetails;
+exports.generateTaskErrorObject = generateTaskErrorObject;
 const createErrDetailsObject = errObj => {
   const details = getCommonErrorDetails(errObj);
   return new Err.Details('Service.reqs.generic.failure', details);
 };
+
+/**
+ * Gets the consulted agent ID from the media object by finding the agent
+ * in the consult media participants (excluding the current agent).
+ *
+ * @param media - The media object from the interaction
+ * @param agentId - The current agent's ID to exclude from the search
+ * @returns The consulted agent ID, or empty string if none found
+ */
 exports.createErrDetailsObject = createErrDetailsObject;
+const getConsultedAgentId = (media, agentId) => {
+  let consultParticipants = [];
+  let consultedParticipantId = '';
+  Object.keys(media).forEach(key => {
+    if (media[key].mType === _constants.STATE_CONSULT) {
+      consultParticipants = media[key].participants;
+    }
+  });
+  if (consultParticipants.includes(agentId)) {
+    const id = consultParticipants.find(participant => participant !== agentId);
+    consultedParticipantId = id || consultedParticipantId;
+  }
+  return consultedParticipantId;
+};
+
+/**
+ * Gets the destination agent ID for CBT (Capacity Based Team) scenarios.
+ * CBT refers to teams created in Control Hub with capacity-based routing
+ * (as opposed to agent-based routing). This handles cases where the consulted
+ * participant is not directly in participants but can be found by matching
+ * the dial number (dn).
+ *
+ * @param interaction - The interaction object
+ * @param consultingAgent - The consulting agent identifier
+ * @returns The destination agent ID for CBT scenarios, or empty string if none found
+ */
+exports.getConsultedAgentId = getConsultedAgentId;
+const getDestAgentIdForCBT = (interaction, consultingAgent) => {
+  const participants = interaction.participants;
+  let destAgentIdForCBT = '';
+
+  // Check if this is a CBT scenario (consultingAgent exists but not directly in participants)
+  if (consultingAgent && !participants[consultingAgent]) {
+    const foundEntry = Object.entries(participants).find(([, participant]) => {
+      return participant.pType.toLowerCase() === _constants.PARTICIPANT_TYPES.DN && participant.type === _constants.PARTICIPANT_TYPES.AGENT && participant.dn === consultingAgent;
+    });
+    if (foundEntry) {
+      destAgentIdForCBT = foundEntry[0];
+    }
+  }
+  return destAgentIdForCBT;
+};
+
+/**
+ * Calculates the destination agent ID for consult operations.
+ *
+ * @param interaction - The interaction object
+ * @param agentId - The current agent's ID
+ * @returns The destination agent ID
+ */
+exports.getDestAgentIdForCBT = getDestAgentIdForCBT;
+const calculateDestAgentId = (interaction, agentId) => {
+  const consultingAgent = getConsultedAgentId(interaction.media, agentId);
+
+  // Check if this is a CBT (Capacity Based Team) scenario
+  // If not CBT, the function will return empty string and we'll use the normal flow
+  const destAgentIdCBT = getDestAgentIdForCBT(interaction, consultingAgent);
+  if (destAgentIdCBT) {
+    return destAgentIdCBT;
+  }
+  return interaction.participants[consultingAgent]?.type === _constants.PARTICIPANT_TYPES.EP_DN ? interaction.participants[consultingAgent]?.epId : interaction.participants[consultingAgent]?.id;
+};
+
+/**
+ * Calculates the destination agent ID for fetching destination type.
+ *
+ * @param interaction - The interaction object
+ * @param agentId - The current agent's ID
+ * @returns The destination agent ID for determining destination type
+ */
+exports.calculateDestAgentId = calculateDestAgentId;
+const calculateDestType = (interaction, agentId) => {
+  const consultingAgent = getConsultedAgentId(interaction.media, agentId);
+
+  // Check if this is a CBT (Capacity Based Team) scenario, otherwise use consultingAgent
+  const destAgentIdCBT = getDestAgentIdForCBT(interaction, consultingAgent);
+  const destinationaegntId = destAgentIdCBT || consultingAgent;
+  const destAgentType = destinationaegntId ? interaction.participants[destinationaegntId]?.pType : undefined;
+  if (destAgentType) {
+    if (destAgentType === 'DN') {
+      return _types2.CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;
+    }
+    if (destAgentType === 'EP-DN') {
+      return _types2.CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT;
+    }
+    // Keep the existing destinationType if it's something else (like "agent" or "Agent")
+    // Convert "Agent" to lowercase for consistency
+
+    return destAgentType.toLowerCase();
+  }
+  return _types2.CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;
+};
+exports.calculateDestType = calculateDestType;
+const deriveConsultTransferDestinationType = taskData => {
+  const agentActionType = getAgentActionTypeFromTask(taskData);
+  if (agentActionType === 'DIAL_NUMBER') {
+    return isEntryPointOrEpdn(taskData?.destinationType) ? _types2.CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT : _types2.CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;
+  }
+  return _types2.CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;
+};
+exports.deriveConsultTransferDestinationType = deriveConsultTransferDestinationType;
 //# sourceMappingURL=Utils.js.map

package/dist/services/core/Utils.js.map

@@ -1 +1 @@
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Try a different one. For help, reach out to your administrator or support team.';\n  }\n\n  const errorCodeMessageMap = {\n    DUPLICATE_LOCATION: {\n      message: duplicateLocationMessage,\n      fieldName: loginOption,\n    },\n    INVALID_DIAL_NUMBER: {\n      message:\n        'Enter a valid US dial number. For help, reach out to your administrator or support team.',\n      fieldName: loginOption,\n    },\n  };\n\n  const defaultMessage = 'An error occurred while logging in to the station';\n  const defaultFieldName = 'generic';\n\n  const reason = failure?.data?.reason || '';\n\n  return {\n    message: errorCodeMessageMap[reason]?.message || defaultMessage,\n    fieldName: errorCodeMessageMap[reason]?.fieldName || defaultFieldName,\n  };\n};\n\n/**\n * Extracts error details and logs the error. 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+{"version":3,"names":["Err","_interopRequireWildcard","require","_types","_loggerProxy","_interopRequireDefault","_WebexRequest","_types2","_constants","obj","__esModule","default","_getRequireWildcardCache","e","WeakMap","r","t","has","get","n","__proto__","a","Object","defineProperty","getOwnPropertyDescriptor","u","prototype","hasOwnProperty","call","i","set","getCommonErrorDetails","errObj","trackingId","headers","trackingid","TrackingID","msg","body","isEntryPointOrEpdn","destAgentType","getAgentActionTypeFromTask","taskData","destinationType","isDialNumber","isEntryPointVariant","isValidDialNumber","input","regexForDn","test","exports","getStationLoginErrorData","failure","loginOption","duplicateLocationMessage","LoginOption","EXTENSION","AGENT_DN","errorCodeMessageMap","DUPLICATE_LOCATION","message","fieldName","INVALID_DIAL_NUMBER","defaultMessage","defaultFieldName","reason","data","getErrorDetails","error","methodName","moduleName","errData","details","LoggerProxy","module","method","WebexRequest","getInstance","uploadLogs","correlationId","err","Error","generateTaskErrorObject","errorMsg","fallbackMessage","errorMessage","errorType","name","errorData","reasonCode","createErrDetailsObject","Details","getConsultedAgentId","media","agentId","consultParticipants","consultedParticipantId","keys","forEach","key","mType","STATE_CONSULT","participants","includes","id","find","participant","getDestAgentIdForCBT","interaction","consultingAgent","destAgentIdForCBT","foundEntry","entries","pType","toLowerCase","PARTICIPANT_TYPES","DN","type","AGENT","dn","calculateDestAgentId","destAgentIdCBT","EP_DN","epId","calculateDestType","destinationaegntId","undefined","CONSULT_TRANSFER_DESTINATION_TYPE","DIALNUMBER","ENTRYPOINT","deriveConsultTransferDestinationType","agentActionType"],"sources":["Utils.ts"],"sourcesContent":["import * as Err from './Err';\nimport {LoginOption, WebexRequestPayload} from '../../types';\nimport {Failure, AugmentedError} from './GlobalTypes';\nimport LoggerProxy from '../../logger-proxy';\nimport WebexRequest from './WebexRequest';\nimport {\n  TaskData,\n  ConsultTransferPayLoad,\n  CONSULT_TRANSFER_DESTINATION_TYPE,\n  Interaction,\n} from '../task/types';\nimport {PARTICIPANT_TYPES, STATE_CONSULT} from './constants';\n\n/**\n * Extracts common error details from a Webex request payload.\n *\n * @param errObj - The Webex request payload object.\n * @returns An object containing the tracking ID and message body.\n * @private\n * @ignore\n */\nconst getCommonErrorDetails = (errObj: WebexRequestPayload) => {\n  return {\n    trackingId: errObj?.headers?.trackingid || errObj?.headers?.TrackingID,\n    msg: errObj?.body,\n  };\n};\n\n/**\n * Checks if the destination type represents an entry point variant (EPDN or ENTRYPOINT).\n */\nconst isEntryPointOrEpdn = (destAgentType?: string): boolean => {\n  return destAgentType === 'EPDN' || destAgentType === 'ENTRYPOINT';\n};\n\n/**\n * Determines if the task involves dialing a number based on the destination type.\n * Returns 'DIAL_NUMBER' for dial-related destinations, empty string otherwise.\n */\nconst getAgentActionTypeFromTask = (taskData?: TaskData): 'DIAL_NUMBER' | '' => {\n  const destAgentType = taskData?.destinationType;\n\n  // Check if destination requires dialing: direct dial number or entry point variants\n  const isDialNumber = destAgentType === 'DN';\n  const isEntryPointVariant = isEntryPointOrEpdn(destAgentType);\n\n  // If the destination type is a dial number or an entry point variant, return 'DIAL_NUMBER'\n  return isDialNumber || isEntryPointVariant ? 'DIAL_NUMBER' : '';\n};\n\nexport const isValidDialNumber = (input: string): boolean => {\n  // This regex checks for a valid dial number format for only few countries such as US, Canada.\n  const regexForDn = /1[0-9]{3}[2-9][0-9]{6}([,]{1,10}[0-9]+){0,1}/;\n\n  return regexForDn.test(input);\n};\n\nexport const getStationLoginErrorData = (failure: Failure, loginOption: LoginOption) => {\n  let duplicateLocationMessage = 'This value is already in use';\n\n  if (loginOption === LoginOption.EXTENSION) {\n    duplicateLocationMessage = 'This extension is already in use';\n  }\n\n  if (loginOption === LoginOption.AGENT_DN) {\n    duplicateLocationMessage =\n      'Dial number is in use. Try a different one. For help, reach out to your administrator or support team.';\n  }\n\n  const errorCodeMessageMap = {\n    DUPLICATE_LOCATION: {\n      message: duplicateLocationMessage,\n      fieldName: loginOption,\n    },\n    INVALID_DIAL_NUMBER: {\n      message:\n        'Enter a valid US dial number. For help, reach out to your administrator or support team.',\n      fieldName: loginOption,\n    },\n  };\n\n  const defaultMessage = 'An error occurred while logging in to the station';\n  const defaultFieldName = 'generic';\n\n  const reason = failure?.data?.reason || '';\n\n  return {\n    message: errorCodeMessageMap[reason]?.message || defaultMessage,\n    fieldName: errorCodeMessageMap[reason]?.fieldName || defaultFieldName,\n  };\n};\n\n/**\n * Extracts error details and logs the error. Also uploads logs for the error unless it is a silent relogin agent not found error.\n *\n * @param error - The error object, expected to have a `details` property of type Failure.\n * @param methodName - The name of the method where the error occurred.\n * @param moduleName - The name of the module where the error occurred.\n * @returns An object containing the error instance and the reason string.\n * @public\n * @example\n * const details = getErrorDetails(error, 'fetchData', 'DataModule');\n * if (details.error) { handleError(details.error); }\n * @ignore\n */\nexport const getErrorDetails = (error: any, methodName: string, moduleName: string) => {\n  let errData = {message: '', fieldName: ''};\n\n  const failure = error.details as Failure;\n  const reason = failure?.data?.reason ?? `Error while performing ${methodName}`;\n\n  if (!(reason === 'AGENT_NOT_FOUND' && methodName === 'silentRelogin')) {\n    LoggerProxy.error(`${methodName} failed with reason: ${reason}`, {\n      module: moduleName,\n      method: methodName,\n      trackingId: failure?.trackingId,\n    });\n    // we can add more conditions here if not needed for specific cases eg: silentReLogin\n    WebexRequest.getInstance().uploadLogs({\n      correlationId: failure?.trackingId,\n    });\n  }\n\n  if (methodName === 'stationLogin') {\n    errData = getStationLoginErrorData(failure, error.loginOption);\n\n    LoggerProxy.error(\n      `${methodName} failed with reason: ${reason}, message: ${errData.message}, fieldName: ${errData.fieldName}`,\n      {\n        module: moduleName,\n        method: methodName,\n        trackingId: failure?.trackingId,\n      }\n    );\n  }\n\n  const err = new Error(reason ?? `Error while performing ${methodName}`);\n  // @ts-ignore - add custom property to the error object for backward compatibility\n  err.data = errData;\n\n  return {\n    error: err,\n    reason,\n  };\n};\n\n/**\n * Extracts error details from task API errors and logs them. Also uploads logs for the error.\n * This handles the specific error format returned by task API calls.\n *\n * @param error - The error object from task API calls with structure: {id: string, details: {trackingId: string, msg: {...}}}\n * @param methodName - The name of the method where the error occurred.\n * @param moduleName - The name of the module where the error occurred.\n * @returns AugmentedError containing structured error details on err.data for metrics and logging\n * @public\n * @example\n * const taskError = generateTaskErrorObject(error, 'transfer', 'TaskModule');\n * throw taskError.error;\n * @ignore\n */\nexport const generateTaskErrorObject = (\n  error: any,\n  methodName: string,\n  moduleName: string\n): AugmentedError => {\n  const trackingId = error?.details?.trackingId || error?.trackingId || '';\n  const errorMsg = error?.details?.msg;\n\n  const fallbackMessage =\n    (error && typeof error.message === 'string' && error.message) ||\n    `Error while performing ${methodName}`;\n  const errorMessage = errorMsg?.errorMessage || fallbackMessage;\n  const errorType =\n    errorMsg?.errorType ||\n    (error && typeof error.name === 'string' && error.name) ||\n    'Unknown Error';\n  const errorData = errorMsg?.errorData || '';\n  const reasonCode = errorMsg?.reasonCode || 0;\n\n  // Log and upload for Task API formatted errors\n  LoggerProxy.error(`${methodName} failed: ${errorMessage} (${errorType})`, {\n    module: moduleName,\n    method: methodName,\n    trackingId,\n  });\n  WebexRequest.getInstance().uploadLogs({\n    correlationId: trackingId,\n  });\n\n  const reason = `${errorType}: ${errorMessage}${errorData ? ` (${errorData})` : ''}`;\n  const err: AugmentedError = new Error(reason);\n  err.data = {\n    message: errorMessage,\n    errorType,\n    errorData,\n    reasonCode,\n    trackingId,\n  };\n\n  return err;\n};\n\n/**\n * Creates an error details object suitable for use with the Err.Details class.\n *\n * @param errObj - The Webex request payload object.\n * @returns An instance of Err.Details with the generic failure message and extracted details.\n * @public\n * @example\n * const errDetails = createErrDetailsObject(webexRequestPayload);\n * @ignore\n */\nexport const createErrDetailsObject = (errObj: WebexRequestPayload) => {\n  const details = getCommonErrorDetails(errObj);\n\n  return new Err.Details('Service.reqs.generic.failure', details);\n};\n\n/**\n * Gets the consulted agent ID from the media object by finding the agent\n * in the consult media participants (excluding the current agent).\n *\n * @param media - The media object from the interaction\n * @param agentId - The current agent's ID to exclude from the search\n * @returns The consulted agent ID, or empty string if none found\n */\nexport const getConsultedAgentId = (media: Interaction['media'], agentId: string): string => {\n  let consultParticipants: string[] = [];\n  let consultedParticipantId = '';\n\n  Object.keys(media).forEach((key) => {\n    if (media[key].mType === STATE_CONSULT) {\n      consultParticipants = media[key].participants;\n    }\n  });\n\n  if (consultParticipants.includes(agentId)) {\n    const id = consultParticipants.find((participant) => participant !== agentId);\n    consultedParticipantId = id || consultedParticipantId;\n  }\n\n  return consultedParticipantId;\n};\n\n/**\n * Gets the destination agent ID for CBT (Capacity Based Team) scenarios.\n * CBT refers to teams created in Control Hub with capacity-based routing\n * (as opposed to agent-based routing). This handles cases where the consulted\n * participant is not directly in participants but can be found by matching\n * the dial number (dn).\n *\n * @param interaction - The interaction object\n * @param consultingAgent - The consulting agent identifier\n * @returns The destination agent ID for CBT scenarios, or empty string if none found\n */\nexport const getDestAgentIdForCBT = (interaction: Interaction, consultingAgent: string): string => {\n  const participants = interaction.participants;\n  let destAgentIdForCBT = '';\n\n  // Check if this is a CBT scenario (consultingAgent exists but not directly in participants)\n  if (consultingAgent && !participants[consultingAgent]) {\n    const foundEntry = Object.entries(participants).find(\n      ([, participant]: [string, Interaction['participants'][string]]) => {\n        return (\n          participant.pType.toLowerCase() === PARTICIPANT_TYPES.DN &&\n          participant.type === PARTICIPANT_TYPES.AGENT &&\n          participant.dn === consultingAgent\n        );\n      }\n    );\n\n    if (foundEntry) {\n      destAgentIdForCBT = foundEntry[0];\n    }\n  }\n\n  return destAgentIdForCBT;\n};\n\n/**\n * Calculates the destination agent ID for consult operations.\n *\n * @param interaction - The interaction object\n * @param agentId - The current agent's ID\n * @returns The destination agent ID\n */\nexport const calculateDestAgentId = (interaction: Interaction, agentId: string): string => {\n  const consultingAgent = getConsultedAgentId(interaction.media, agentId);\n\n  // Check if this is a CBT (Capacity Based Team) scenario\n  // If not CBT, the function will return empty string and we'll use the normal flow\n  const destAgentIdCBT = getDestAgentIdForCBT(interaction, consultingAgent);\n  if (destAgentIdCBT) {\n    return destAgentIdCBT;\n  }\n\n  return interaction.participants[consultingAgent]?.type === PARTICIPANT_TYPES.EP_DN\n    ? interaction.participants[consultingAgent]?.epId\n    : interaction.participants[consultingAgent]?.id;\n};\n\n/**\n * Calculates the destination agent ID for fetching destination type.\n *\n * @param interaction - The interaction object\n * @param agentId - The current agent's ID\n * @returns The destination agent ID for determining destination type\n */\nexport const calculateDestType = (interaction: Interaction, agentId: string): string => {\n  const consultingAgent = getConsultedAgentId(interaction.media, agentId);\n\n  // Check if this is a CBT (Capacity Based Team) scenario, otherwise use consultingAgent\n  const destAgentIdCBT = getDestAgentIdForCBT(interaction, consultingAgent);\n  const destinationaegntId = destAgentIdCBT || consultingAgent;\n  const destAgentType = destinationaegntId\n    ? interaction.participants[destinationaegntId]?.pType\n    : undefined;\n  if (destAgentType) {\n    if (destAgentType === 'DN') {\n      return CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;\n    }\n    if (destAgentType === 'EP-DN') {\n      return CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT;\n    }\n    // Keep the existing destinationType if it's something else (like \"agent\" or \"Agent\")\n    // Convert \"Agent\" to lowercase for consistency\n\n    return destAgentType.toLowerCase();\n  }\n\n  return CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;\n};\n\nexport const deriveConsultTransferDestinationType = (\n  taskData?: TaskData\n): ConsultTransferPayLoad['destinationType'] => {\n  const agentActionType = getAgentActionTypeFromTask(taskData);\n\n  if (agentActionType === 'DIAL_NUMBER') {\n    return isEntryPointOrEpdn(taskData?.destinationType)\n      ? 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package/dist/services/core/aqm-reqs.js

@@ -200,10 +200,6 @@ class AqmReqs {
       return;
     }
     if (event.keepalive === 'true') {
-      _loggerProxy.default.info(`Keepalive from web socket`, {
-        module: _constants2.AQM_REQS_FILE,
-        method: _constants.METHODS.ON_MESSAGE
-      });
       return;
     }
     if (event.type === 'AgentReloginFailed') {

package/dist/services/core/aqm-reqs.js.map

@@ -1 +1 @@
-{"version":3,"names":["Err","_interopRequireWildcard","require","_types","_loggerProxy","_interopRequireDefault","_constants","_constants2","_WebexRequest","obj","__esModule","default","_getRequireWildcardCache","e","WeakMap","r","t","has","get","n","__proto__","a","Object","defineProperty","getOwnPropertyDescriptor","u","prototype","hasOwnProperty","call","i","set","AqmReqs","pendingRequests","pendingNotifCancelrequest","constructor","webSocketManager","webexRequest","WebexRequest","getInstance","on","onMessage","bind","req","c","p","cbRes","makeAPIRequest","reqEmpty","createPromise","Promise","resolve","reject","keySuccess","bindPrint","notifSuccess","keyFail","notifFail","keyCancel","notifCancel","k","timeout","Details","key","msg","isClear","clear","check","bindCheck","handle","alternateBind","alternateBindKey","LoggerProxy","log","JSON","stringify","module","AQM_REQS_FILE","method","METHODS","CREATE_PROMISE","eerr","errId","err","response","request","service","host","resource","url","data","HTTP_METHODS","POST","GET","body","then","res","catch","error","headers","Authorization","Message","window","setTimeout","TIMEOUT_REQ","result","Array","isArray","join","slice","includes","event","parse","type","info","ON_MESSAGE","keepalive","isHandled","kReq","keys","thisReq","kReqAlt","exports"],"sources":["aqm-reqs.ts"],"sourcesContent":["import {Msg} from './GlobalTypes';\nimport * as Err from './Err';\nimport {HTTP_METHODS, WebexRequestPayload} from '../../types';\nimport LoggerProxy from '../../logger-proxy';\nimport {CbRes, Conf, ConfEmpty, Pending, Req, Res, ResEmpty} from './types';\nimport {TIMEOUT_REQ, METHODS} from './constants';\nimport {AQM_REQS_FILE} from '../../constants';\nimport WebexRequest from './WebexRequest';\nimport {WebSocketManager} from './websocket/WebSocketManager';\n\nexport default class AqmReqs {\n  private pendingRequests: Record<string, Pending> = {};\n  private pendingNotifCancelrequest: Record<string, Pending> = {};\n  private webexRequest: WebexRequest;\n  private webSocketManager: WebSocketManager;\n\n  constructor(webSocketManager: WebSocketManager) {\n    this.webexRequest = WebexRequest.getInstance();\n    this.webSocketManager = webSocketManager;\n    this.webSocketManager.on('message', this.onMessage.bind(this));\n  }\n\n  req<TRes, TErr, TReq>(c: Conf<TRes, TErr, TReq>): Res<TRes, TReq> {\n    return (p: TReq, cbRes?: CbRes<TRes>) => this.makeAPIRequest(c(p), cbRes);\n  }\n\n  reqEmpty<TRes, TErr>(c: ConfEmpty<TRes, TErr>): ResEmpty<TRes> {\n    return (cbRes?: CbRes<TRes>) => this.makeAPIRequest(c(), cbRes);\n  }\n\n  private async makeAPIRequest<TRes, TErr>(c: Req<TRes, TErr>, cbRes?: CbRes<TRes>): Promise<TRes> {\n    return this.createPromise(c, cbRes);\n  }\n\n  private createPromise<TRes, TErr>(c: Req<TRes, TErr>, cbRes?: CbRes<TRes>) {\n    return new Promise<TRes>((resolve, reject) => {\n      const keySuccess = this.bindPrint(c.notifSuccess.bind);\n      const keyFail = c.notifFail ? this.bindPrint(c.notifFail.bind) : null;\n      const keyCancel = c.notifCancel?.bind ? this.bindPrint(c.notifCancel.bind) : null;\n      let k = '';\n      if (this.pendingRequests[keySuccess]) {\n        k = keySuccess;\n      }\n      if (keyFail && this.pendingRequests[keyFail]) {\n        k += keyFail;\n      }\n      if (k && c.timeout !== 'disabled') {\n        reject(\n          new Err.Details('Service.aqm.reqs.Pending', {\n            key: k,\n            msg: 'The request has been already created, multiple requests are not allowed.',\n          })\n        );\n\n        return;\n      }\n\n      let isClear = false;\n      const clear = () => {\n        delete this.pendingRequests[keySuccess];\n        if (keyFail) {\n          delete this.pendingRequests[keyFail];\n        }\n        if (keyCancel) {\n          delete this.pendingNotifCancelrequest[keyCancel];\n        }\n        isClear = true;\n      };\n\n      this.pendingRequests[keySuccess] = {\n        check: (msg: Msg) => this.bindCheck(c.notifSuccess.bind, msg),\n        handle: (msg: Msg) => {\n          clear();\n          resolve(msg as any);\n        },\n      };\n      if (keyCancel) {\n        this.pendingRequests[keySuccess].alternateBind = keyCancel;\n        this.pendingNotifCancelrequest[keyCancel] = {\n          check: (msg: Msg) => this.bindCheck(c.notifCancel?.bind, msg),\n          handle: (msg: Msg) => {\n            const alternateBindKey = this.pendingNotifCancelrequest[keyCancel].alternateBind;\n            if (alternateBindKey) {\n              this.pendingRequests[alternateBindKey].handle(msg);\n            }\n          },\n          alternateBind: keySuccess,\n        };\n      }\n\n      if (keyFail) {\n        this.pendingRequests[keyFail] = {\n          check: (msg: Msg) => this.bindCheck(c.notifFail!.bind, msg),\n          handle: (msg: Msg) => {\n            clear();\n            const notifFail = c.notifFail!;\n            if ('errId' in notifFail) {\n              LoggerProxy.log(`Routing request failed: ${JSON.stringify(msg)}`, {\n                module: AQM_REQS_FILE,\n                method: METHODS.CREATE_PROMISE,\n              });\n              const eerr = new Err.Details(notifFail.errId, msg as any);\n              LoggerProxy.log(`Routing request failed: ${eerr}`, {\n                module: AQM_REQS_FILE,\n                method: METHODS.CREATE_PROMISE,\n              });\n              reject(eerr);\n            } else {\n              reject(notifFail.err(msg as any));\n            }\n          },\n        };\n      }\n      let response: WebexRequestPayload | null = null;\n      this.webexRequest\n        .request({\n          service: c.host ?? '',\n          resource: c.url,\n          // eslint-disable-next-line no-nested-ternary\n          method: c.method ? c.method : c.data ? HTTP_METHODS.POST : HTTP_METHODS.GET,\n\n          body: c.data,\n        })\n        .then((res: any) => {\n          response = res;\n          if (cbRes) {\n            cbRes(res);\n          }\n        })\n        .catch((error: WebexRequestPayload) => {\n          clear();\n          if (error?.headers) {\n            error.headers.Authorization = '*';\n          }\n          if (error?.headers) {\n            error.headers.Authorization = '*';\n          }\n          if (typeof c.err === 'function') {\n            reject(c.err(error));\n          } else if (typeof c.err === 'string') {\n            reject(new Err.Message(c.err));\n          } else {\n            reject(new Err.Message('Service.aqm.reqs.GenericRequestError'));\n          }\n        });\n\n      if (c.timeout !== 'disabled') {\n        window.setTimeout(\n          () => {\n            if (isClear) {\n              return;\n            }\n            clear();\n            if (response?.headers) {\n              response.headers.Authorization = '*';\n            }\n            LoggerProxy.error(`Routing request timeout${keySuccess}${response!}${c.url}`, {\n              module: AQM_REQS_FILE,\n              method: METHODS.CREATE_PROMISE,\n            });\n            reject(\n              new Err.Details('Service.aqm.reqs.Timeout', {\n                key: keySuccess,\n                response: response!,\n              })\n            );\n          },\n          c.timeout && c.timeout > 0 ? c.timeout : TIMEOUT_REQ\n        );\n      }\n    });\n  }\n\n  private bindPrint(bind: any) {\n    let result = '';\n    // eslint-disable-next-line no-restricted-syntax\n    for (const k in bind) {\n      if (Array.isArray(bind[k])) {\n        result += `${k}=[${bind[k].join(',')}],`;\n      } else if (typeof bind[k] === 'object' && bind[k] !== null) {\n        result += `${k}=(${this.bindPrint(bind[k])}),`;\n      } else {\n        result += `${k}=${bind[k]},`;\n      }\n    }\n\n    return result ? result.slice(0, -1) : result;\n  }\n\n  private bindCheck(bind: any, msg: any) {\n    // eslint-disable-next-line no-restricted-syntax\n    for (const k in bind) {\n      if (Array.isArray(bind[k])) {\n        // Check if the message value matches any of the values in the array\n        if (!bind[k].includes(msg[k])) {\n          return false;\n        }\n      } else if (typeof bind[k] === 'object' && bind[k] !== null) {\n        if (typeof msg[k] === 'object' && msg[k] !== null) {\n          if (!this.bindCheck(bind[k], msg[k])) {\n            return false;\n          }\n        } else {\n          return false;\n        }\n      } else if (!msg[k] || msg[k] !== bind[k]) {\n        return false;\n      }\n    }\n\n    return true;\n  }\n\n  // must be lambda\n  private readonly onMessage = (msg: any) => {\n    const event = JSON.parse(msg);\n    if (event.type === 'Welcome') {\n      LoggerProxy.info(`Welcome message from Notifs Websocket`, {\n        module: AQM_REQS_FILE,\n        method: METHODS.ON_MESSAGE,\n      });\n\n      return;\n    }\n\n    if (event.keepalive === 'true') {\n      LoggerProxy.info(`Keepalive from web socket`, {\n        module: AQM_REQS_FILE,\n        method: METHODS.ON_MESSAGE,\n      });\n\n      return;\n    }\n\n    if (event.type === 'AgentReloginFailed') {\n      LoggerProxy.info('Silently handling the agent relogin fail', {\n        module: AQM_REQS_FILE,\n        method: METHODS.ON_MESSAGE,\n      });\n    }\n\n    let isHandled = false;\n\n    const kReq = Object.keys(this.pendingRequests);\n    for (const thisReq of kReq) {\n      const req = this.pendingRequests[thisReq];\n      if (req.check(event)) {\n        req.handle(event);\n        isHandled = true;\n        break;\n      }\n    }\n    // pendingNotifCancelrequest stores the secondary bind key, checks for the secondary bind key and handles the event\n    const kReqAlt = Object.keys(this.pendingNotifCancelrequest);\n    for (const thisReq of kReqAlt) {\n      const req 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}\n    }\n\n    // TODO:  add event emitter for unhandled events to replicate event.listen or .on\n\n    if (!isHandled) {\n      LoggerProxy.info(`event=missingEventHandler | [AqmReqs] missing routing message handler`, {\n        module: AQM_REQS_FILE,\n        method: METHODS.ON_MESSAGE,\n      });\n    }\n  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package/dist/services/core/constants.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.WS_DISCONNECT_ALLOWED = exports.WELCOME_TIMEOUT = exports.TIMEOUT_REQ = exports.RTD_PING_EVENT = exports.PING_API_URL = exports.NOTIFS_RESOLVE_DELAY = exports.METHODS = exports.LOST_CONNECTION_RECOVERY_TIMEOUT = exports.KEEPALIVE_WORKER_INTERVAL = exports.CONNECTIVITY_CHECK_INTERVAL = exports.CLOSE_SOCKET_TIMEOUT_DURATION = exports.CLOSE_SOCKET_TIMEOUT = void 0;
+exports.WS_DISCONNECT_ALLOWED = exports.WELCOME_TIMEOUT = exports.TIMEOUT_REQ = exports.STATE_CONSULT = exports.RTD_PING_EVENT = exports.PING_API_URL = exports.PARTICIPANT_TYPES = exports.NOTIFS_RESOLVE_DELAY = exports.METHODS = exports.LOST_CONNECTION_RECOVERY_TIMEOUT = exports.KEEPALIVE_WORKER_INTERVAL = exports.CONNECTIVITY_CHECK_INTERVAL = exports.CLOSE_SOCKET_TIMEOUT_DURATION = exports.CLOSE_SOCKET_TIMEOUT = void 0;
 /**
  * Interval in milliseconds for sending keepalive pings to the worker.
  * @ignore
@@ -70,6 +70,22 @@ const CONNECTIVITY_CHECK_INTERVAL = exports.CONNECTIVITY_CHECK_INTERVAL = 5000;
  */
 const CLOSE_SOCKET_TIMEOUT = exports.CLOSE_SOCKET_TIMEOUT = 16000;
 
+/**
+ * Constants for participant types, destination types, and interaction states
+ * @ignore
+ */
+const PARTICIPANT_TYPES = exports.PARTICIPANT_TYPES = {
+  /** Participant type for Entry Point Dial Number */
+  EP_DN: 'EpDn',
+  /** Participant type for dial number */
+  DN: 'dn',
+  /** Participant type for Agent */
+  AGENT: 'Agent'
+};
+
+/** Interaction state for consultation */
+const STATE_CONSULT = exports.STATE_CONSULT = 'consult';
+
 // Method names for core services
 const METHODS = exports.METHODS = {
   // WebexRequest methods

package/dist/services/core/constants.js.map

@@ -1 +1 @@
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+{"version":3,"names":["KEEPALIVE_WORKER_INTERVAL","exports","NOTIFS_RESOLVE_DELAY","CLOSE_SOCKET_TIMEOUT_DURATION","PING_API_URL","WELCOME_TIMEOUT","RTD_PING_EVENT","TIMEOUT_REQ","LOST_CONNECTION_RECOVERY_TIMEOUT","WS_DISCONNECT_ALLOWED","CONNECTIVITY_CHECK_INTERVAL","CLOSE_SOCKET_TIMEOUT","PARTICIPANT_TYPES","EP_DN","DN","AGENT","STATE_CONSULT","METHODS","REQUEST","UPLOAD_LOGS","GET_ERROR_DETAILS","GET_COMMON_ERROR_DETAILS","CREATE_ERR_DETAILS_OBJECT","REQ","REQ_EMPTY","MAKE_API_REQUEST","CREATE_PROMISE","BIND_PRINT","BIND_CHECK","ON_MESSAGE","INIT_WEB_SOCKET","CLOSE","HANDLE_CONNECTION_LOST","REGISTER","CONNECT","WEB_SOCKET_ON_CLOSE_HANDLER","SETUP_EVENT_LISTENERS","DISPATCH_CONNECTION_EVENT","CS_HANDLE_CONNECTION_LOST","CLEAR_TIMER_ON_RESTORE_FAILED","HANDLE_RESTORE_FAILED","UPDATE_CONNECTION_DATA","SET_CONNECTION_PROP","ON_PING","HANDLE_SOCKET_CLOSE","ON_SOCKET_CLOSE"],"sources":["constants.ts"],"sourcesContent":["/**\n * Interval in milliseconds for sending keepalive pings to the 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package/dist/services/core/websocket/WebSocketManager.js

@@ -169,10 +169,6 @@ class WebSocketManager extends _events.default {
         issueReason = 'WebSocket auto close timed out. Forcefully closed websocket.';
       } else {
         const onlineStatus = navigator.onLine;
-        _loggerProxy.default.info(`[WebSocketStatus] | desktop online status is ${onlineStatus}`, {
-          module: _constants3.WEB_SOCKET_MANAGER_FILE,
-          method: _constants2.METHODS.WEB_SOCKET_ON_CLOSE_HANDLER
-        });
         issueReason = !onlineStatus ? 'network issue' : 'missing keepalive from either desktop or notif service';
       }
       _loggerProxy.default.error(`[WebSocketStatus] | event=webSocketClose | WebSocket connection closed REASON: ${issueReason}`, {

package/dist/services/core/websocket/WebSocketManager.js.map

@@ -1 +1 @@
-{"version":3,"names":["_events","_interopRequireDefault","require","_types","_constants","_types2","_loggerProxy","_keepalive","_constants2","_constants3","obj","__esModule","default","WebSocketManager","EventEmitter","url","welcomePromiseResolve","constructor","options","webex","shouldReconnect","websocket","isSocketClosed","isWelcomeReceived","forceCloseWebSocketOnTimeout","isConnectionLost","workerScriptBlob","Blob","workerScript","type","keepaliveWorker","Worker","URL","createObjectURL","initWebSocket","connectionConfig","body","register","Promise","resolve","reject","connect","catch","error","LoggerProxy","module","WEB_SOCKET_MANAGER_FILE","method","METHODS","INIT_WEB_SOCKET","close","reason","postMessage","log","CLOSE","handleConnectionLost","event","subscribeResponse","request","service","WCC_API_GATEWAY","resource","SUBSCRIBE_API","HTTP_METHODS","POST","webSocketUrl","e","REGISTER","undefined","CONNECT","WebSocket","onopen","send","JSON","stringify","keepalive","onmessage","keepAliveEvent","data","intervalDuration","KEEPALIVE_WORKER_INTERVAL","closeSocketTimeout","CLOSE_SOCKET_TIMEOUT","onerror","onclose","webSocketOnCloseHandler","emit","eventData","parse","CC_EVENTS","WELCOME","issueReason","onlineStatus","navigator","onLine","info","WEB_SOCKET_ON_CLOSE_HANDLER","exports"],"sources":["WebSocketManager.ts"],"sourcesContent":["import EventEmitter from 'events';\nimport {WebexSDK, SubscribeRequest, HTTP_METHODS} from '../../../types';\nimport {SUBSCRIBE_API, WCC_API_GATEWAY} from '../../constants';\nimport {ConnectionLostDetails} from './types';\nimport {CC_EVENTS, SubscribeResponse, WelcomeResponse} from '../../config/types';\nimport LoggerProxy from '../../../logger-proxy';\nimport workerScript from './keepalive.worker';\nimport {KEEPALIVE_WORKER_INTERVAL, CLOSE_SOCKET_TIMEOUT, METHODS} from '../constants';\nimport {WEB_SOCKET_MANAGER_FILE} from '../../../constants';\n\n/**\n * WebSocketManager handles the WebSocket connection for Contact Center operations.\n * It manages the connection lifecycle, including registration, reconnection, and message handling.\n * It also utilizes a Web Worker to manage keepalive messages and socket closure.\n * @ignore\n */\nexport class WebSocketManager extends EventEmitter {\n  private websocket: WebSocket;\n  shouldReconnect: boolean;\n  isSocketClosed: boolean;\n  private isWelcomeReceived: boolean;\n  private url: string | null = null;\n  private forceCloseWebSocketOnTimeout: boolean;\n  private isConnectionLost: boolean;\n  private webex: WebexSDK;\n  private welcomePromiseResolve:\n    | ((value: WelcomeResponse | PromiseLike<WelcomeResponse>) => void)\n    | null = null;\n\n  private keepaliveWorker: Worker;\n\n  constructor(options: {webex: WebexSDK}) {\n    super();\n    const {webex} = options;\n    this.webex = webex;\n    this.shouldReconnect = true;\n    this.websocket = {} as WebSocket;\n    this.isSocketClosed = false;\n    this.isWelcomeReceived = false;\n    this.forceCloseWebSocketOnTimeout = false;\n    this.isConnectionLost = false;\n\n    const workerScriptBlob = new Blob([workerScript], {type: 'application/javascript'});\n    this.keepaliveWorker = new Worker(URL.createObjectURL(workerScriptBlob));\n  }\n\n  async initWebSocket(options: {body: SubscribeRequest}): Promise<WelcomeResponse> {\n    const connectionConfig = options.body;\n    await this.register(connectionConfig);\n\n    return new Promise((resolve, reject) => {\n      this.welcomePromiseResolve = resolve;\n      this.connect().catch((error) => {\n        LoggerProxy.error(`[WebSocketStatus] | Error in connecting Websocket ${error}`, {\n          module: WEB_SOCKET_MANAGER_FILE,\n          method: METHODS.INIT_WEB_SOCKET,\n        });\n        reject(error);\n      });\n    });\n  }\n\n  close(shouldReconnect: boolean, reason = 'Unknown') {\n    if (!this.isSocketClosed && this.shouldReconnect) {\n      this.shouldReconnect = shouldReconnect;\n      this.websocket.close();\n      this.keepaliveWorker.postMessage({type: 'terminate'});\n      LoggerProxy.log(\n        `[WebSocketStatus] | event=webSocketClose | WebSocket connection closed manually REASON: ${reason}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CLOSE}\n      );\n    }\n  }\n\n  handleConnectionLost(event: ConnectionLostDetails) {\n    this.isConnectionLost = event.isConnectionLost;\n  }\n\n  private async register(connectionConfig: SubscribeRequest) {\n    try {\n      const subscribeResponse: SubscribeResponse = await this.webex.request({\n        service: WCC_API_GATEWAY,\n        resource: SUBSCRIBE_API,\n        method: HTTP_METHODS.POST,\n        body: connectionConfig,\n      });\n      this.url = subscribeResponse.body.webSocketUrl;\n    } catch (e) {\n      LoggerProxy.error(\n        `Register API Failed, Request to RoutingNotifs websocket registration API failed ${e}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.REGISTER}\n      );\n    }\n  }\n\n  private async connect() {\n    if (!this.url) {\n      return undefined;\n    }\n    LoggerProxy.log(\n      `[WebSocketStatus] | event=webSocketConnecting | Connecting to WebSocket: ${this.url}`,\n      {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n    );\n    this.websocket = new WebSocket(this.url);\n\n    return new Promise((resolve, reject) => {\n      this.websocket.onopen = () => {\n        this.isSocketClosed = false;\n        this.shouldReconnect = true;\n\n        this.websocket.send(JSON.stringify({keepalive: 'true'}));\n        this.keepaliveWorker.onmessage = (keepAliveEvent: {data: any}) => {\n          if (keepAliveEvent?.data?.type === 'keepalive') {\n            this.websocket.send(JSON.stringify({keepalive: 'true'}));\n          }\n\n          if (keepAliveEvent?.data?.type === 'closeSocket' && this.isConnectionLost) {\n            this.forceCloseWebSocketOnTimeout = true;\n            this.close(true, 'WebSocket did not auto close within 16 secs');\n            LoggerProxy.error(\n              '[webSocketTimeout] | event=webSocketTimeout | WebSocket connection closed forcefully',\n              {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n            );\n          }\n        };\n\n        this.keepaliveWorker.postMessage({\n          type: 'start',\n          intervalDuration: KEEPALIVE_WORKER_INTERVAL, // Keepalive interval\n          isSocketClosed: this.isSocketClosed,\n          closeSocketTimeout: CLOSE_SOCKET_TIMEOUT, // Close socket timeout\n        });\n      };\n\n      this.websocket.onerror = (event: any) => {\n        LoggerProxy.error(\n          `[WebSocketStatus] | event=socketConnectionFailed | WebSocket connection failed ${event}`,\n          {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n        );\n        reject();\n      };\n\n      this.websocket.onclose = async (event: any) => {\n        this.webSocketOnCloseHandler(event);\n      };\n\n      this.websocket.onmessage = (e: MessageEvent) => {\n        this.emit('message', e.data);\n        const eventData = JSON.parse(e.data);\n\n        if (eventData.type === CC_EVENTS.WELCOME) {\n          this.isWelcomeReceived = true;\n          if (this.welcomePromiseResolve) {\n            this.welcomePromiseResolve(eventData.data as WelcomeResponse);\n            this.welcomePromiseResolve = null;\n          }\n        }\n\n        if (eventData.type === 'AGENT_MULTI_LOGIN') {\n          this.close(false, 'multiLogin');\n          LoggerProxy.error(\n            '[WebSocketStatus] | event=agentMultiLogin | WebSocket connection closed by agent multiLogin',\n            {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n          );\n        }\n      };\n    });\n  }\n\n  // eslint-disable-next-line @typescript-eslint/no-unused-vars\n  private async webSocketOnCloseHandler(event: any) {\n    this.isSocketClosed = true;\n    this.keepaliveWorker.postMessage({type: 'terminate'});\n    if (this.shouldReconnect) {\n      this.emit('socketClose');\n      let issueReason;\n      if (this.forceCloseWebSocketOnTimeout) {\n        issueReason = 'WebSocket auto close timed out. Forcefully closed websocket.';\n      } else {\n        const onlineStatus = navigator.onLine;\n        LoggerProxy.info(`[WebSocketStatus] | desktop online status is ${onlineStatus}`, {\n          module: WEB_SOCKET_MANAGER_FILE,\n          method: METHODS.WEB_SOCKET_ON_CLOSE_HANDLER,\n        });\n        issueReason = !onlineStatus\n          ? 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+{"version":3,"names":["_events","_interopRequireDefault","require","_types","_constants","_types2","_loggerProxy","_keepalive","_constants2","_constants3","obj","__esModule","default","WebSocketManager","EventEmitter","url","welcomePromiseResolve","constructor","options","webex","shouldReconnect","websocket","isSocketClosed","isWelcomeReceived","forceCloseWebSocketOnTimeout","isConnectionLost","workerScriptBlob","Blob","workerScript","type","keepaliveWorker","Worker","URL","createObjectURL","initWebSocket","connectionConfig","body","register","Promise","resolve","reject","connect","catch","error","LoggerProxy","module","WEB_SOCKET_MANAGER_FILE","method","METHODS","INIT_WEB_SOCKET","close","reason","postMessage","log","CLOSE","handleConnectionLost","event","subscribeResponse","request","service","WCC_API_GATEWAY","resource","SUBSCRIBE_API","HTTP_METHODS","POST","webSocketUrl","e","REGISTER","undefined","CONNECT","WebSocket","onopen","send","JSON","stringify","keepalive","onmessage","keepAliveEvent","data","intervalDuration","KEEPALIVE_WORKER_INTERVAL","closeSocketTimeout","CLOSE_SOCKET_TIMEOUT","onerror","onclose","webSocketOnCloseHandler","emit","eventData","parse","CC_EVENTS","WELCOME","issueReason","onlineStatus","navigator","onLine","WEB_SOCKET_ON_CLOSE_HANDLER","exports"],"sources":["WebSocketManager.ts"],"sourcesContent":["import EventEmitter from 'events';\nimport {WebexSDK, SubscribeRequest, HTTP_METHODS} from '../../../types';\nimport {SUBSCRIBE_API, WCC_API_GATEWAY} from '../../constants';\nimport {ConnectionLostDetails} from './types';\nimport {CC_EVENTS, SubscribeResponse, WelcomeResponse} from '../../config/types';\nimport LoggerProxy from '../../../logger-proxy';\nimport workerScript from './keepalive.worker';\nimport {KEEPALIVE_WORKER_INTERVAL, CLOSE_SOCKET_TIMEOUT, METHODS} from '../constants';\nimport {WEB_SOCKET_MANAGER_FILE} from '../../../constants';\n\n/**\n * WebSocketManager handles the WebSocket connection for Contact Center operations.\n * It manages the connection lifecycle, including registration, reconnection, and message handling.\n * It also utilizes a Web Worker to manage keepalive messages and socket closure.\n * @ignore\n */\nexport class WebSocketManager extends EventEmitter {\n  private websocket: WebSocket;\n  shouldReconnect: boolean;\n  isSocketClosed: boolean;\n  private isWelcomeReceived: boolean;\n  private url: string | null = null;\n  private forceCloseWebSocketOnTimeout: boolean;\n  private isConnectionLost: boolean;\n  private webex: WebexSDK;\n  private welcomePromiseResolve:\n    | ((value: WelcomeResponse | PromiseLike<WelcomeResponse>) => void)\n    | null = null;\n\n  private keepaliveWorker: Worker;\n\n  constructor(options: {webex: WebexSDK}) {\n    super();\n    const {webex} = options;\n    this.webex = webex;\n    this.shouldReconnect = true;\n    this.websocket = {} as WebSocket;\n    this.isSocketClosed = false;\n    this.isWelcomeReceived = false;\n    this.forceCloseWebSocketOnTimeout = false;\n    this.isConnectionLost = false;\n\n    const workerScriptBlob = new Blob([workerScript], {type: 'application/javascript'});\n    this.keepaliveWorker = new Worker(URL.createObjectURL(workerScriptBlob));\n  }\n\n  async initWebSocket(options: {body: SubscribeRequest}): Promise<WelcomeResponse> {\n    const connectionConfig = options.body;\n    await this.register(connectionConfig);\n\n    return new Promise((resolve, reject) => {\n      this.welcomePromiseResolve = resolve;\n      this.connect().catch((error) => {\n        LoggerProxy.error(`[WebSocketStatus] | Error in connecting Websocket ${error}`, {\n          module: WEB_SOCKET_MANAGER_FILE,\n          method: METHODS.INIT_WEB_SOCKET,\n        });\n        reject(error);\n      });\n    });\n  }\n\n  close(shouldReconnect: boolean, reason = 'Unknown') {\n    if (!this.isSocketClosed && this.shouldReconnect) {\n      this.shouldReconnect = shouldReconnect;\n      this.websocket.close();\n      this.keepaliveWorker.postMessage({type: 'terminate'});\n      LoggerProxy.log(\n        `[WebSocketStatus] | event=webSocketClose | WebSocket connection closed manually REASON: ${reason}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CLOSE}\n      );\n    }\n  }\n\n  handleConnectionLost(event: ConnectionLostDetails) {\n    this.isConnectionLost = event.isConnectionLost;\n  }\n\n  private async register(connectionConfig: SubscribeRequest) {\n    try {\n      const subscribeResponse: SubscribeResponse = await this.webex.request({\n        service: WCC_API_GATEWAY,\n        resource: SUBSCRIBE_API,\n        method: HTTP_METHODS.POST,\n        body: connectionConfig,\n      });\n      this.url = subscribeResponse.body.webSocketUrl;\n    } catch (e) {\n      LoggerProxy.error(\n        `Register API Failed, Request to RoutingNotifs websocket registration API failed ${e}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.REGISTER}\n      );\n    }\n  }\n\n  private async connect() {\n    if (!this.url) {\n      return undefined;\n    }\n    LoggerProxy.log(\n      `[WebSocketStatus] | event=webSocketConnecting | Connecting to WebSocket: ${this.url}`,\n      {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n    );\n    this.websocket = new WebSocket(this.url);\n\n    return new Promise((resolve, reject) => {\n      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// Keepalive interval\n          isSocketClosed: this.isSocketClosed,\n          closeSocketTimeout: CLOSE_SOCKET_TIMEOUT, // Close socket timeout\n        });\n      };\n\n      this.websocket.onerror = (event: any) => {\n        LoggerProxy.error(\n          `[WebSocketStatus] | event=socketConnectionFailed | WebSocket connection failed ${event}`,\n          {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n        );\n        reject();\n      };\n\n      this.websocket.onclose = async (event: any) => {\n        this.webSocketOnCloseHandler(event);\n      };\n\n      this.websocket.onmessage = (e: MessageEvent) => {\n        this.emit('message', e.data);\n        const eventData = JSON.parse(e.data);\n\n        if (eventData.type === CC_EVENTS.WELCOME) {\n          this.isWelcomeReceived = true;\n          if (this.welcomePromiseResolve) {\n            this.welcomePromiseResolve(eventData.data as WelcomeResponse);\n            this.welcomePromiseResolve = null;\n          }\n        }\n\n        if (eventData.type === 'AGENT_MULTI_LOGIN') {\n          this.close(false, 'multiLogin');\n          LoggerProxy.error(\n            '[WebSocketStatus] | event=agentMultiLogin | WebSocket connection closed by agent multiLogin',\n            {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n          );\n        }\n      };\n    });\n  }\n\n  // eslint-disable-next-line @typescript-eslint/no-unused-vars\n  private async webSocketOnCloseHandler(event: any) {\n    this.isSocketClosed = true;\n    this.keepaliveWorker.postMessage({type: 'terminate'});\n    if (this.shouldReconnect) {\n      this.emit('socketClose');\n      let issueReason;\n      if (this.forceCloseWebSocketOnTimeout) {\n        issueReason = 'WebSocket auto close timed out. Forcefully closed websocket.';\n      } else {\n        const onlineStatus = navigator.onLine;\n        issueReason = !onlineStatus\n          ? 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