@webex/contact-center 3.9.0 → 3.10.0-multi-llms.1

package/src/services/task/constants.ts

@@ -17,9 +17,31 @@ export const PAUSE = '/record/pause';
 export const RESUME = '/record/resume';
 export const WRAPUP = '/wrapup';
 export const END = '/end';
+export const CONSULT_CONFERENCE = '/consult/conference';
+export const CONFERENCE_EXIT = '/conference/exit';
+export const CONFERENCE_TRANSFER = '/conference/transfer';
 export const TASK_MANAGER_FILE = 'taskManager';
 export const TASK_FILE = 'task';
 
+/**
+ * Task data field names that should be preserved during reconciliation
+ * These fields are retained even if not present in new data during updates
+ */
+export const PRESERVED_TASK_DATA_FIELDS = {
+  /** Indicates if the task is in consultation state */
+  IS_CONSULTED: 'isConsulted',
+  /** Indicates if wrap-up is required for this task */
+  WRAP_UP_REQUIRED: 'wrapUpRequired',
+  /** Indicates if a conference is currently in progress (2+ active agents) */
+  IS_CONFERENCE_IN_PROGRESS: 'isConferenceInProgress',
+};
+
+/**
+ * Array of task data field names that should not be deleted during reconciliation
+ * Used by reconcileData method to preserve important task state fields
+ */
+export const KEYS_TO_NOT_DELETE: string[] = Object.values(PRESERVED_TASK_DATA_FIELDS);
+
 // METHOD NAMES
 export const METHODS = {
   // Task class methods
@@ -36,6 +58,9 @@ export const METHODS = {
   END_CONSULT: 'endConsult',
   TRANSFER: 'transfer',
   CONSULT_TRANSFER: 'consultTransfer',
+  CONSULT_CONFERENCE: 'consultConference',
+  EXIT_CONFERENCE: 'exitConference',
+  TRANSFER_CONFERENCE: 'transferConference',
   UPDATE_TASK_DATA: 'updateTaskData',
   RECONCILE_DATA: 'reconcileData',
 

package/src/services/task/contact.ts

@@ -17,6 +17,9 @@ import {
   TRANSFER,
   UNHOLD,
   WRAPUP,
+  CONSULT_CONFERENCE,
+  CONFERENCE_EXIT,
+  CONFERENCE_TRANSFER,
 } from './constants';
 import * as Contact from './types';
 import {DESTINATION_TYPE} from './types';
@@ -425,5 +428,82 @@ export default function routingContact(aqm: AqmReqs) {
         errId: 'Service.aqm.task.cancelCtq',
       },
     })),
+
+    /*
+     * Start consult conference
+     */
+    consultConference: aqm.req(
+      (p: {interactionId: string; data: Contact.ConsultConferenceData}) => ({
+        url: `${TASK_API}${p.interactionId}${CONSULT_CONFERENCE}`,
+        data: p.data,
+        host: WCC_API_GATEWAY,
+        err,
+        notifSuccess: {
+          bind: {
+            type: TASK_MESSAGE_TYPE,
+            data: {
+              type: [CC_EVENTS.AGENT_CONSULT_CONFERENCED, CC_EVENTS.AGENT_CONSULT_CONFERENCING],
+              interactionId: p.interactionId,
+            }, // any of the two events can be received for API success event
+          },
+          msg: {} as Contact.AgentContact,
+        },
+        notifFail: {
+          bind: {
+            type: TASK_MESSAGE_TYPE,
+            data: {type: CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED},
+          },
+          errId: 'Service.aqm.task.consultConference',
+        },
+      })
+    ),
+
+    /*
+     * Exit conference
+     */
+    exitConference: aqm.req((p: {interactionId: string}) => ({
+      url: `${TASK_API}${p.interactionId}${CONFERENCE_EXIT}`,
+      data: {},
+      host: WCC_API_GATEWAY,
+      err,
+      notifSuccess: {
+        bind: {
+          type: TASK_MESSAGE_TYPE,
+          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE, interactionId: p.interactionId},
+        },
+        msg: {} as Contact.AgentContact,
+      },
+      notifFail: {
+        bind: {
+          type: TASK_MESSAGE_TYPE,
+          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED}, // to be finalized
+        },
+        errId: 'Service.aqm.task.consultConference',
+      },
+    })),
+
+    /*
+     * Transfer conference
+     */
+    conferenceTransfer: aqm.req((p: {interactionId: string}) => ({
+      url: `${TASK_API}${p.interactionId}${CONFERENCE_TRANSFER}`,
+      data: {},
+      host: WCC_API_GATEWAY,
+      err,
+      notifSuccess: {
+        bind: {
+          type: TASK_MESSAGE_TYPE,
+          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE, interactionId: p.interactionId},
+        },
+        msg: {} as Contact.AgentContact,
+      },
+      notifFail: {
+        bind: {
+          type: TASK_MESSAGE_TYPE,
+          data: {type: CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED},
+        },
+        errId: 'Service.aqm.task.consultConference',
+      },
+    })),
   };
 }