@webex/contact-center 3.8.1-next.41 → 3.9.0-multipleLLM.1

package/dist/services/Queue.js

@@ -0,0 +1,261 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = exports.Queue = void 0;
+var _types = require("../types");
+var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
+var _WebexRequest = _interopRequireDefault(require("./core/WebexRequest"));
+var _PageCache = _interopRequireWildcard(require("../utils/PageCache"));
+var _MetricsManager = _interopRequireDefault(require("../metrics/MetricsManager"));
+var _constants = require("./constants");
+var _constants2 = require("./config/constants");
+var _constants3 = require("../metrics/constants");
+var _constants4 = require("../constants");
+function _getRequireWildcardCache(e) { if ("function" != typeof WeakMap) return null; var r = new WeakMap(), t = new WeakMap(); return (_getRequireWildcardCache = function (e) { return e ? t : r; })(e); }
+function _interopRequireWildcard(e, r) { if (!r && e && e.__esModule) return e; if (null === e || "object" != typeof e && "function" != typeof e) return { default: e }; var t = _getRequireWildcardCache(r); if (t && t.has(e)) return t.get(e); var n = { __proto__: null }, a = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var u in e) if ("default" !== u && Object.prototype.hasOwnProperty.call(e, u)) { var i = a ? Object.getOwnPropertyDescriptor(e, u) : null; i && (i.get || i.set) ? Object.defineProperty(n, u, i) : n[u] = e[u]; } return n.default = e, t && t.set(e, n), n; }
+function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+/**
+ * Queue API class for managing Webex Contact Center contact service queues.
+ * Provides functionality to fetch contact service queues using the queue API.
+ *
+ * @class Queue
+ * @public
+ * @example
+ * ```typescript
+ * import Webex from 'webex';
+ *
+ * const webex = new Webex({ credentials: 'YOUR_ACCESS_TOKEN' });
+ * const cc = webex.cc;
+ *
+ * // Register and login first
+ * await cc.register();
+ * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });
+ *
+ * // Get Queue API instance from ContactCenter
+ * const queueAPI = cc.queue;
+ *
+ * // Get all queues
+ * const queues = await queueAPI.getQueues();
+ *
+ * // Get queues with pagination
+ * const queues = await queueAPI.getQueues({
+ *   page: 0,
+ *   pageSize: 50
+ * });
+ *
+ * // Search for specific queues
+ * const searchResults = await queueAPI.getQueues({
+ *   search: 'support',
+ *   filter: 'name=="Support Queue"'
+ * });
+ * ```
+ */
+class Queue {
+  // Page cache using the common utility
+
+  /**
+   * Creates an instance of Queue
+   * @param {WebexSDK} webex - The Webex SDK instance
+   * @public
+   */
+  constructor(webex) {
+    this.webex = webex;
+    this.webexRequest = _WebexRequest.default.getInstance({
+      webex
+    });
+    this.pageCache = new _PageCache.default('Queue');
+    this.metricsManager = _MetricsManager.default.getInstance({
+      webex
+    });
+  }
+
+  /**
+   * Fetches contact service queues for the organization
+   * @param {ContactServiceQueueSearchParams} [params] - Search and pagination parameters
+   * @returns {Promise<ContactServiceQueuesResponse>} Promise resolving to contact service queues
+   * @throws {Error} If the API call fails
+   * @public
+   * @example
+   * ```typescript
+   * // Get all queues with default pagination
+   * const response = await queueAPI.getQueues();
+   *
+   * // Get queues with specific pagination
+   * const response = await queueAPI.getQueues({
+   *   page: 0,
+   *   pageSize: 25
+   * });
+   *
+   * // Search for queues
+   * const response = await queueAPI.getQueues({
+   *   search: 'support',
+   *   filter: 'queueType=="INBOUND"'
+   * });
+   * ```
+   */
+  async getQueues(params = {}) {
+    const startTime = Date.now();
+    const {
+      page = _PageCache.PAGINATION_DEFAULTS.PAGE,
+      pageSize = _PageCache.PAGINATION_DEFAULTS.PAGE_SIZE,
+      search,
+      filter,
+      attributes,
+      sortBy,
+      sortOrder,
+      desktopProfileFilter,
+      provisioningView,
+      singleObjectResponse
+    } = params;
+    const orgId = this.webex.credentials.getOrgId();
+    const isSearchRequest = !!(search || filter || attributes || sortBy);
+    _loggerProxy.default.info('Fetching contact service queues', {
+      module: 'Queue',
+      method: _constants4.METHODS.GET_QUEUES,
+      data: {
+        orgId,
+        page,
+        pageSize,
+        isSearchRequest
+      }
+    });
+
+    // Check if we can use cache for simple pagination (no search/filter/attributes/sort)
+    if (this.pageCache.canUseCache({
+      search,
+      filter,
+      attributes,
+      sortBy
+    })) {
+      const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);
+      const cachedPage = this.pageCache.getCachedPage(cacheKey);
+      if (cachedPage) {
+        const duration = Date.now() - startTime;
+        _loggerProxy.default.log(`Returning page ${page} from cache`, {
+          module: 'Queue',
+          method: 'getQueues',
+          data: {
+            cacheHit: true,
+            duration,
+            recordCount: cachedPage.data.length,
+            page,
+            pageSize
+          }
+        });
+        return {
+          data: cachedPage.data,
+          meta: {
+            page,
+            pageSize,
+            totalPages: cachedPage.totalMeta?.totalPages,
+            totalRecords: cachedPage.totalMeta?.totalRecords,
+            orgid: orgId
+          }
+        };
+      }
+    }
+
+    // Start timing only for actual API calls (not cache hits)
+    this.metricsManager.timeEvent(_constants3.METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS);
+    try {
+      // Build query parameters according to spec
+      const queryParams = new URLSearchParams({
+        page: page.toString(),
+        pageSize: pageSize.toString()
+      });
+      if (filter) queryParams.append('filter', filter);
+      if (attributes) queryParams.append('attributes', attributes);
+      if (search) queryParams.append('search', search);
+      if (sortBy) queryParams.append('sortBy', sortBy);
+      if (sortOrder) queryParams.append('sortOrder', sortOrder);
+      if (desktopProfileFilter !== undefined) queryParams.append('desktopProfileFilter', desktopProfileFilter.toString());
+      if (provisioningView !== undefined) queryParams.append('provisioningView', provisioningView.toString());
+      if (singleObjectResponse !== undefined) queryParams.append('singleObjectResponse', singleObjectResponse.toString());
+      const resource = _constants2.endPointMap.queueList(orgId, queryParams.toString());
+      _loggerProxy.default.log('Making API request to fetch contact service queues', {
+        module: 'Queue',
+        method: _constants4.METHODS.GET_QUEUES,
+        data: {
+          resource,
+          service: _constants.WCC_API_GATEWAY
+        }
+      });
+      const response = await this.webexRequest.request({
+        service: _constants.WCC_API_GATEWAY,
+        resource,
+        method: _types.HTTP_METHODS.GET
+      });
+      const duration = Date.now() - startTime;
+      const recordCount = response.body?.data?.length || 0;
+      const totalRecords = response.body?.meta?.totalRecords;
+      _loggerProxy.default.log(`Successfully retrieved ${recordCount} contact service queues`, {
+        module: 'Queue',
+        method: _constants4.METHODS.GET_QUEUES,
+        data: {
+          statusCode: response.statusCode,
+          duration,
+          recordCount,
+          totalRecords,
+          isSearchRequest,
+          page,
+          pageSize
+        }
+      });
+
+      // Only track metrics for search requests or first page loads to reduce metric volume
+      if (isSearchRequest || page === 0) {
+        this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS, {
+          orgId,
+          statusCode: response.statusCode,
+          recordCount,
+          totalRecords,
+          isSearchRequest,
+          isFirstPage: page === 0
+        }, ['behavioral', 'operational']);
+      }
+
+      // Cache the page data for simple pagination (no search/filter/attributes/sort)
+      if (this.pageCache.canUseCache({
+        search,
+        filter,
+        attributes,
+        sortBy
+      }) && response.body?.data) {
+        const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);
+        this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);
+        _loggerProxy.default.log('Cached contact service queues for future requests', {
+          module: 'Queue',
+          method: _constants4.METHODS.GET_QUEUES,
+          data: {
+            cacheKey,
+            recordCount
+          }
+        });
+      }
+      return response.body;
+    } catch (error) {
+      const errorData = {
+        orgId,
+        error: error instanceof Error ? error.message : String(error),
+        isSearchRequest,
+        page,
+        pageSize
+      };
+      _loggerProxy.default.error('Failed to fetch contact service queues', {
+        module: 'Queue',
+        method: _constants4.METHODS.GET_QUEUES,
+        data: errorData,
+        error
+      });
+
+      // Track all failures for troubleshooting
+      this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED, errorData, ['behavioral', 'operational']);
+      throw error;
+    }
+  }
+}
+exports.Queue = Queue;
+var _default = exports.default = Queue;
+//# sourceMappingURL=Queue.js.map

package/dist/services/Queue.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_types","require","_loggerProxy","_interopRequireDefault","_WebexRequest","_PageCache","_interopRequireWildcard","_MetricsManager","_constants","_constants2","_constants3","_constants4","_getRequireWildcardCache","e","WeakMap","r","t","__esModule","default","has","get","n","__proto__","a","Object","defineProperty","getOwnPropertyDescriptor","u","prototype","hasOwnProperty","call","i","set","obj","Queue","constructor","webex","webexRequest","WebexRequest","getInstance","pageCache","PageCache","metricsManager","MetricsManager","getQueues","params","startTime","Date","now","page","PAGINATION_DEFAULTS","PAGE","pageSize","PAGE_SIZE","search","filter","attributes","sortBy","sortOrder","desktopProfileFilter","provisioningView","singleObjectResponse","orgId","credentials","getOrgId","isSearchRequest","LoggerProxy","info","module","method","METHODS","GET_QUEUES","data","canUseCache","cacheKey","buildCacheKey","cachedPage","getCachedPage","duration","log","cacheHit","recordCount","length","meta","totalPages","totalMeta","totalRecords","orgid","timeEvent","METRIC_EVENT_NAMES","QUEUE_FETCH_SUCCESS","queryParams","URLSearchParams","toString","append","undefined","resource","endPointMap","queueList","service","WCC_API_GATEWAY","response","request","HTTP_METHODS","GET","body","statusCode","trackEvent","isFirstPage","cachePage","error","errorData","Error","message","String","QUEUE_FETCH_FAILED","exports","_default"],"sources":["Queue.ts"],"sourcesContent":["import {HTTP_METHODS, WebexSDK} from '../types';\nimport type {\n  ContactServiceQueue,\n  ContactServiceQueuesResponse,\n  ContactServiceQueueSearchParams,\n} from '../types';\nimport LoggerProxy from '../logger-proxy';\nimport WebexRequest from './core/WebexRequest';\nimport PageCache, {PAGINATION_DEFAULTS} from '../utils/PageCache';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {WCC_API_GATEWAY} from './constants';\nimport {endPointMap} from './config/constants';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {METHODS} from '../constants';\n\n/**\n * Queue API class for managing Webex Contact Center contact service queues.\n * Provides functionality to fetch contact service queues using the queue API.\n *\n * @class Queue\n * @public\n * @example\n * ```typescript\n * import Webex from 'webex';\n *\n * const webex = new Webex({ credentials: 'YOUR_ACCESS_TOKEN' });\n * const cc = webex.cc;\n *\n * // Register and login first\n * await cc.register();\n * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n *\n * // Get Queue API instance from ContactCenter\n * const queueAPI = cc.queue;\n *\n * // Get all queues\n * const queues = await queueAPI.getQueues();\n *\n * // Get queues with pagination\n * const queues = await queueAPI.getQueues({\n *   page: 0,\n *   pageSize: 50\n * });\n *\n * // Search for specific queues\n * const searchResults = await queueAPI.getQueues({\n *   search: 'support',\n *   filter: 'name==\"Support Queue\"'\n * });\n * ```\n */\nexport class Queue {\n  private webexRequest: WebexRequest;\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n\n  // Page cache using the common utility\n  private pageCache: PageCache<ContactServiceQueue>;\n\n  /**\n   * Creates an instance of Queue\n   * @param {WebexSDK} webex - The Webex SDK instance\n   * @public\n   */\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n    this.webexRequest = WebexRequest.getInstance({webex});\n    this.pageCache = new PageCache<ContactServiceQueue>('Queue');\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  /**\n   * Fetches contact service queues for the organization\n   * @param {ContactServiceQueueSearchParams} [params] - Search and pagination parameters\n   * @returns {Promise<ContactServiceQueuesResponse>} Promise resolving to contact service queues\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get all queues with default pagination\n   * const response = await queueAPI.getQueues();\n   *\n   * // Get queues with specific pagination\n   * const response = await queueAPI.getQueues({\n   *   page: 0,\n   *   pageSize: 25\n   * });\n   *\n   * // Search for queues\n   * const response = await queueAPI.getQueues({\n   *   search: 'support',\n   *   filter: 'queueType==\"INBOUND\"'\n   * });\n   * ```\n   */\n  public async getQueues(\n    params: ContactServiceQueueSearchParams = {}\n  ): Promise<ContactServiceQueuesResponse> {\n    const startTime = Date.now();\n    const {\n      page = PAGINATION_DEFAULTS.PAGE,\n      pageSize = PAGINATION_DEFAULTS.PAGE_SIZE,\n      search,\n      filter,\n      attributes,\n      sortBy,\n      sortOrder,\n      desktopProfileFilter,\n      provisioningView,\n      singleObjectResponse,\n    } = params;\n\n    const orgId = this.webex.credentials.getOrgId();\n    const isSearchRequest = !!(search || filter || attributes || sortBy);\n\n    LoggerProxy.info('Fetching contact service queues', {\n      module: 'Queue',\n      method: METHODS.GET_QUEUES,\n      data: {\n        orgId,\n        page,\n        pageSize,\n        isSearchRequest,\n      },\n    });\n\n    // Check if we can use cache for simple pagination (no search/filter/attributes/sort)\n    if (this.pageCache.canUseCache({search, filter, attributes, sortBy})) {\n      const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n      const cachedPage = this.pageCache.getCachedPage(cacheKey);\n\n      if (cachedPage) {\n        const duration = Date.now() - startTime;\n\n        LoggerProxy.log(`Returning page ${page} from cache`, {\n          module: 'Queue',\n          method: 'getQueues',\n          data: {\n            cacheHit: true,\n            duration,\n            recordCount: cachedPage.data.length,\n            page,\n            pageSize,\n          },\n        });\n\n        return {\n          data: cachedPage.data,\n          meta: {\n            page,\n            pageSize,\n            totalPages: cachedPage.totalMeta?.totalPages,\n            totalRecords: cachedPage.totalMeta?.totalRecords,\n            orgid: orgId,\n          },\n        };\n      }\n    }\n\n    // Start timing only for actual API calls (not cache hits)\n    this.metricsManager.timeEvent(METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS);\n\n    try {\n      // Build query parameters according to spec\n      const queryParams = new URLSearchParams({\n        page: page.toString(),\n        pageSize: pageSize.toString(),\n      });\n\n      if (filter) queryParams.append('filter', filter);\n      if (attributes) queryParams.append('attributes', attributes);\n      if (search) queryParams.append('search', search);\n      if (sortBy) queryParams.append('sortBy', sortBy);\n      if (sortOrder) queryParams.append('sortOrder', sortOrder);\n      if (desktopProfileFilter !== undefined)\n        queryParams.append('desktopProfileFilter', desktopProfileFilter.toString());\n      if (provisioningView !== undefined)\n        queryParams.append('provisioningView', provisioningView.toString());\n      if (singleObjectResponse !== undefined)\n        queryParams.append('singleObjectResponse', singleObjectResponse.toString());\n\n      const resource = endPointMap.queueList(orgId, queryParams.toString());\n\n      LoggerProxy.log('Making API request to fetch contact service queues', {\n        module: 'Queue',\n        method: METHODS.GET_QUEUES,\n        data: {\n          resource,\n          service: WCC_API_GATEWAY,\n        },\n      });\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      const duration = Date.now() - startTime;\n\n      const recordCount = response.body?.data?.length || 0;\n      const totalRecords = response.body?.meta?.totalRecords;\n\n      LoggerProxy.log(`Successfully retrieved ${recordCount} contact service queues`, {\n        module: 'Queue',\n        method: METHODS.GET_QUEUES,\n        data: {\n          statusCode: response.statusCode,\n          duration,\n          recordCount,\n          totalRecords,\n          isSearchRequest,\n          page,\n          pageSize,\n        },\n      });\n\n      // Only track metrics for search requests or first page loads to reduce metric volume\n      if (isSearchRequest || page === 0) {\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS,\n          {\n            orgId,\n            statusCode: response.statusCode,\n            recordCount,\n            totalRecords,\n            isSearchRequest,\n            isFirstPage: page === 0,\n          },\n          ['behavioral', 'operational']\n        );\n      }\n\n      // Cache the page data for simple pagination (no search/filter/attributes/sort)\n      if (this.pageCache.canUseCache({search, filter, attributes, sortBy}) && response.body?.data) {\n        const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n        this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);\n\n        LoggerProxy.log('Cached contact service queues for future requests', {\n          module: 'Queue',\n          method: METHODS.GET_QUEUES,\n          data: {\n            cacheKey,\n            recordCount,\n          },\n        });\n      }\n\n      return response.body;\n    } catch (error) {\n      const errorData = {\n        orgId,\n        error: error instanceof Error ? error.message : String(error),\n        isSearchRequest,\n        page,\n        pageSize,\n      };\n\n      LoggerProxy.error('Failed to fetch contact service queues', {\n        module: 'Queue',\n        method: METHODS.GET_QUEUES,\n        data: errorData,\n        error,\n      });\n\n      // Track all failures for troubleshooting\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED, errorData, [\n        'behavioral',\n        'operational',\n      ]);\n\n      throw error;\n    }\n  }\n}\n\nexport default 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package/dist/services/config/constants.js

@@ -66,7 +66,6 @@ const METHODS = exports.METHODS = {
   GET_TENANT_DATA: 'getTenantData',
   GET_URL_MAPPING: 'getURLMapping',
   GET_DIAL_PLAN_DATA: 'getDialPlanData',
-  GET_QUEUES: 'getQueues',
   // Util methods
   PARSE_AGENT_CONFIGS: 'parseAgentConfigs',
   GET_URL_MAPPING_UTIL: 'getUrlMapping',
@@ -216,6 +215,29 @@ const endPointMap = exports.endPointMap = {
    * const url = endPointMap.queueList('org123', 'page=0&pageSize=10');
    * @ignore
    */
-  queueList: (orgId, queryParams) => `organization/${orgId}/v2/contact-service-queue?${queryParams}`
+  queueList: (orgId, queryParams) => `/organization/${orgId}/v2/contact-service-queue?${queryParams}`,
+  /**
+   * Gets the endpoint for entry points list with custom query parameters.
+   * @param orgId - Organization ID.
+   * @param queryParams - Query parameters string.
+   * @returns The endpoint URL string.
+   * @public
+   * @example
+   * const url = endPointMap.entryPointList('org123', 'page=0&pageSize=10');
+   * @ignore
+   */
+  entryPointList: (orgId, queryParams) => `/organization/${orgId}/v2/entry-point?${queryParams}`,
+  /**
+   * Gets the endpoint for address book entries with custom query parameters.
+   * @param orgId - Organization ID.
+   * @param addressBookId - Address book ID.
+   * @param queryParams - Query parameters string.
+   * @returns The endpoint URL string.
+   * @public
+   * @example
+   * const url = endPointMap.addressBookEntries('org123', 'book456', 'page=0&pageSize=10');
+   * @ignore
+   */
+  addressBookEntries: (orgId, addressBookId, queryParams) => `/organization/${orgId}/v2/address-book/${addressBookId}/entry?${queryParams}`
 };
 //# sourceMappingURL=constants.js.map

package/dist/services/config/constants.js.map

@@ -1 +1 @@
-{"version":3,"names":["DEFAULT_PAGE","exports","DEFAULT_PAGE_SIZE","AGENT_STATE_AVAILABLE_ID","AGENT_STATE_AVAILABLE","AGENT_STATE_AVAILABLE_DESCRIPTION","DEFAULT_AUXCODE_ATTRIBUTES","METHODS","GET_AGENT_CONFIG","GET_USER_USING_CI","GET_DESKTOP_PROFILE_BY_ID","GET_MULTIMEDIA_PROFILE_BY_ID","GET_LIST_OF_TEAMS","GET_ALL_TEAMS","GET_LIST_OF_AUX_CODES","GET_ALL_AUX_CODES","GET_SITE_INFO","GET_ORG_INFO","GET_ORGANIZATION_SETTING","GET_TENANT_DATA","GET_URL_MAPPING","GET_DIAL_PLAN_DATA","GET_QUEUES","PARSE_AGENT_CONFIGS","GET_URL_MAPPING_UTIL","GET_MSFT_CONFIG","GET_WEBEX_CONFIG","GET_DEFAULT_AGENT_DN","GET_FILTERED_DIALPLAN_ENTRIES","GET_FILTER_AUX_CODES","GET_DEFAULT_WRAP_UP_CODE","endPointMap","userByCI","orgId","agentId","desktopProfile","desktopProfileId","multimediaProfile","multimediaProfileId","listTeams","page","pageSize","filter","length","listAuxCodes","attributes","orgInfo","orgSettings","siteInfo","siteId","tenantData","urlMapping","dialPlan","queueList","queryParams"],"sources":["constants.ts"],"sourcesContent":["// making query params configurable for List Teams and List Aux Codes API\nexport const DEFAULT_PAGE = 0;\n\n/**\n * Default page size for paginated API requests.\n * @type {number}\n * @public\n * @example\n * const pageSize = DEFAULT_PAGE_SIZE; // 100\n * @ignore\n */\nexport const DEFAULT_PAGE_SIZE = 100;\n\n/**\n * Agent state ID for 'Available'.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE_ID = '0';\n\n/**\n * Agent state label for 'Available'.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE = 'Available';\n\n/**\n * Description for the 'Available' agent state.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE_DESCRIPTION = 'Agent is available to receive calls';\n\n/**\n * Default attributes for auxiliary code API requests.\n * @type {string[]}\n * @public\n * @ignore\n */\nexport const DEFAULT_AUXCODE_ATTRIBUTES = [\n  'id',\n  'isSystemCode',\n  'name',\n  'defaultCode',\n  'workTypeCode',\n  'active',\n];\n\n// Method names for config services\nexport const METHODS = {\n  // AgentConfigService methods\n  GET_AGENT_CONFIG: 'getAgentConfig',\n  GET_USER_USING_CI: 'getUserUsingCI',\n  GET_DESKTOP_PROFILE_BY_ID: 'getDesktopProfileById',\n  GET_MULTIMEDIA_PROFILE_BY_ID: 'getMultimediaProfileById',\n  GET_LIST_OF_TEAMS: 'getListOfTeams',\n  GET_ALL_TEAMS: 'getAllTeams',\n  GET_LIST_OF_AUX_CODES: 'getListOfAuxCodes',\n  GET_ALL_AUX_CODES: 'getAllAuxCodes',\n  GET_SITE_INFO: 'getSiteInfo',\n  GET_ORG_INFO: 'getOrgInfo',\n  GET_ORGANIZATION_SETTING: 'getOrganizationSetting',\n  GET_TENANT_DATA: 'getTenantData',\n  GET_URL_MAPPING: 'getURLMapping',\n  GET_DIAL_PLAN_DATA: 'getDialPlanData',\n  GET_QUEUES: 'getQueues',\n\n  // Util methods\n  PARSE_AGENT_CONFIGS: 'parseAgentConfigs',\n  GET_URL_MAPPING_UTIL: 'getUrlMapping',\n  GET_MSFT_CONFIG: 'getMsftConfig',\n  GET_WEBEX_CONFIG: 'getWebexConfig',\n  GET_DEFAULT_AGENT_DN: 'getDefaultAgentDN',\n  GET_FILTERED_DIALPLAN_ENTRIES: 'getFilteredDialplanEntries',\n  GET_FILTER_AUX_CODES: 'getFilterAuxCodes',\n  GET_DEFAULT_WRAP_UP_CODE: 'getDefaultWrapUpCode',\n};\n\n/**\n * Maps API endpoint names to functions that generate endpoint URLs for various organization resources.\n * @public\n * @example\n * const url = endPointMap.userByCI('org123', 'agent456');\n */\nexport const endPointMap = {\n  /**\n   * Gets the endpoint for a user by CI user ID.\n   * @param orgId - Organization ID.\n   * @param agentId - Agent ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.userByCI('org123', 'agent456');\n   * @ignore\n   */\n  userByCI: (orgId: string, agentId: string) =>\n    `organization/${orgId}/user/by-ci-user-id/${agentId}`,\n\n  /**\n   * Gets the endpoint for a desktop profile.\n   * @param orgId - Organization ID.\n   * @param desktopProfileId - Desktop profile ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.desktopProfile('org123', 'profile789');\n   * @ignore\n   */\n  desktopProfile: (orgId: string, desktopProfileId: string) =>\n    `organization/${orgId}/agent-profile/${desktopProfileId}`,\n\n  /**\n   * Gets the endpoint for a multimedia profile.\n   * @param orgId - Organization ID.\n   * @param multimediaProfileId - Multimedia profile ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.multimediaProfile('org123', 'multi456');\n   * @ignore\n   */\n  multimediaProfile: (orgId: string, multimediaProfileId: string) =>\n    `organization/${orgId}/multimedia-profile/${multimediaProfileId}`,\n\n  /**\n   * Gets the endpoint for listing teams with optional filters.\n   * @param orgId - Organization ID.\n   * @param page - Page number.\n   * @param pageSize - Page size.\n   * @param filter - Array of team IDs to filter.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.listTeams('org123', 0, 100, ['team1', 'team2']);\n   * @ignore\n   */\n  listTeams: (orgId: string, page: number, pageSize: number, filter: string[]) =>\n    `organization/${orgId}/v2/team?page=${page}&pageSize=${pageSize}${\n      filter && filter.length > 0 ? `&filter=id=in=(${filter})` : ''\n    }`,\n\n  /**\n   * Gets the endpoint for listing auxiliary codes with optional filters and attributes.\n   * @param orgId - Organization ID.\n   * @param page - Page number.\n   * @param pageSize - Page size.\n   * @param filter - Array of auxiliary code IDs to filter.\n   * @param attributes - Array of attribute names to include.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.listAuxCodes('org123', 0, 100, ['aux1'], ['id', 'name']);\n   * @ignore\n   */\n  listAuxCodes: (\n    orgId: string,\n    page: number,\n    pageSize: number,\n    filter: string[],\n    attributes: string[]\n  ) =>\n    `organization/${orgId}/v2/auxiliary-code?page=${page}&pageSize=${pageSize}${\n      filter && filter.length > 0 ? `&filter=id=in=(${filter})` : ''\n    }&attributes=${attributes}`,\n\n  /**\n   * Gets the endpoint for organization info.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.orgInfo('org123');\n   * @ignore\n   */\n  orgInfo: (orgId: string) => `organization/${orgId}`,\n\n  /**\n   * Gets the endpoint for organization settings.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.orgSettings('org123');\n   * @ignore\n   */\n  orgSettings: (orgId: string) => `organization/${orgId}/v2/organization-setting?agentView=true`,\n\n  /**\n   * Gets the endpoint for site info.\n   * @param orgId - Organization ID.\n   * @param siteId - Site ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.siteInfo('org123', 'site456');\n   * @ignore\n   */\n  siteInfo: (orgId: string, siteId: string) => `organization/${orgId}/site/${siteId}`,\n\n  /**\n   * Gets the endpoint for tenant configuration data.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.tenantData('org123');\n   * @ignore\n   */\n  tenantData: (orgId: string) => `organization/${orgId}/v2/tenant-configuration?agentView=true`,\n\n  /**\n   * Gets the endpoint for organization URL mapping.\n   * @param orgId - 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+{"version":3,"names":["DEFAULT_PAGE","exports","DEFAULT_PAGE_SIZE","AGENT_STATE_AVAILABLE_ID","AGENT_STATE_AVAILABLE","AGENT_STATE_AVAILABLE_DESCRIPTION","DEFAULT_AUXCODE_ATTRIBUTES","METHODS","GET_AGENT_CONFIG","GET_USER_USING_CI","GET_DESKTOP_PROFILE_BY_ID","GET_MULTIMEDIA_PROFILE_BY_ID","GET_LIST_OF_TEAMS","GET_ALL_TEAMS","GET_LIST_OF_AUX_CODES","GET_ALL_AUX_CODES","GET_SITE_INFO","GET_ORG_INFO","GET_ORGANIZATION_SETTING","GET_TENANT_DATA","GET_URL_MAPPING","GET_DIAL_PLAN_DATA","PARSE_AGENT_CONFIGS","GET_URL_MAPPING_UTIL","GET_MSFT_CONFIG","GET_WEBEX_CONFIG","GET_DEFAULT_AGENT_DN","GET_FILTERED_DIALPLAN_ENTRIES","GET_FILTER_AUX_CODES","GET_DEFAULT_WRAP_UP_CODE","endPointMap","userByCI","orgId","agentId","desktopProfile","desktopProfileId","multimediaProfile","multimediaProfileId","listTeams","page","pageSize","filter","length","listAuxCodes","attributes","orgInfo","orgSettings","siteInfo","siteId","tenantData","urlMapping","dialPlan","queueList","queryParams","entryPointList","addressBookEntries","addressBookId"],"sources":["constants.ts"],"sourcesContent":["// making query params configurable for List Teams and List Aux Codes API\nexport const DEFAULT_PAGE = 0;\n\n/**\n * Default page size for paginated API requests.\n * @type {number}\n * @public\n * @example\n * const pageSize = DEFAULT_PAGE_SIZE; // 100\n * @ignore\n */\nexport const DEFAULT_PAGE_SIZE = 100;\n\n/**\n * Agent state ID for 'Available'.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE_ID = '0';\n\n/**\n * Agent state label for 'Available'.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE = 'Available';\n\n/**\n * Description for the 'Available' agent state.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT_STATE_AVAILABLE_DESCRIPTION = 'Agent is available to receive calls';\n\n/**\n * Default attributes for auxiliary code API requests.\n * @type {string[]}\n * @public\n * @ignore\n */\nexport const DEFAULT_AUXCODE_ATTRIBUTES = [\n  'id',\n  'isSystemCode',\n  'name',\n  'defaultCode',\n  'workTypeCode',\n  'active',\n];\n\n// Method names for config services\nexport const METHODS = {\n  // AgentConfigService methods\n  GET_AGENT_CONFIG: 'getAgentConfig',\n  GET_USER_USING_CI: 'getUserUsingCI',\n  GET_DESKTOP_PROFILE_BY_ID: 'getDesktopProfileById',\n  GET_MULTIMEDIA_PROFILE_BY_ID: 'getMultimediaProfileById',\n  GET_LIST_OF_TEAMS: 'getListOfTeams',\n  GET_ALL_TEAMS: 'getAllTeams',\n  GET_LIST_OF_AUX_CODES: 'getListOfAuxCodes',\n  GET_ALL_AUX_CODES: 'getAllAuxCodes',\n  GET_SITE_INFO: 'getSiteInfo',\n  GET_ORG_INFO: 'getOrgInfo',\n  GET_ORGANIZATION_SETTING: 'getOrganizationSetting',\n  GET_TENANT_DATA: 'getTenantData',\n  GET_URL_MAPPING: 'getURLMapping',\n  GET_DIAL_PLAN_DATA: 'getDialPlanData',\n\n  // Util methods\n  PARSE_AGENT_CONFIGS: 'parseAgentConfigs',\n  GET_URL_MAPPING_UTIL: 'getUrlMapping',\n  GET_MSFT_CONFIG: 'getMsftConfig',\n  GET_WEBEX_CONFIG: 'getWebexConfig',\n  GET_DEFAULT_AGENT_DN: 'getDefaultAgentDN',\n  GET_FILTERED_DIALPLAN_ENTRIES: 'getFilteredDialplanEntries',\n  GET_FILTER_AUX_CODES: 'getFilterAuxCodes',\n  GET_DEFAULT_WRAP_UP_CODE: 'getDefaultWrapUpCode',\n};\n\n/**\n * Maps API endpoint names to functions that generate endpoint URLs for various organization resources.\n * @public\n * @example\n * const url = endPointMap.userByCI('org123', 'agent456');\n */\nexport const endPointMap = {\n  /**\n   * Gets the endpoint for a user by CI user ID.\n   * @param orgId - Organization ID.\n   * @param agentId - Agent ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.userByCI('org123', 'agent456');\n   * @ignore\n   */\n  userByCI: (orgId: string, agentId: string) =>\n    `organization/${orgId}/user/by-ci-user-id/${agentId}`,\n\n  /**\n   * Gets the endpoint for a desktop profile.\n   * @param orgId - Organization ID.\n   * @param desktopProfileId - Desktop profile ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.desktopProfile('org123', 'profile789');\n   * @ignore\n   */\n  desktopProfile: (orgId: string, desktopProfileId: string) =>\n    `organization/${orgId}/agent-profile/${desktopProfileId}`,\n\n  /**\n   * Gets the endpoint for a multimedia profile.\n   * @param orgId - Organization ID.\n   * @param multimediaProfileId - Multimedia profile ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.multimediaProfile('org123', 'multi456');\n   * @ignore\n   */\n  multimediaProfile: (orgId: string, multimediaProfileId: string) =>\n    `organization/${orgId}/multimedia-profile/${multimediaProfileId}`,\n\n  /**\n   * Gets the endpoint for listing teams with optional filters.\n   * @param orgId - Organization ID.\n   * @param page - Page number.\n   * @param pageSize - Page size.\n   * @param filter - Array of team IDs to filter.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.listTeams('org123', 0, 100, ['team1', 'team2']);\n   * @ignore\n   */\n  listTeams: (orgId: string, page: number, pageSize: number, filter: string[]) =>\n    `organization/${orgId}/v2/team?page=${page}&pageSize=${pageSize}${\n      filter && filter.length > 0 ? `&filter=id=in=(${filter})` : ''\n    }`,\n\n  /**\n   * Gets the endpoint for listing auxiliary codes with optional filters and attributes.\n   * @param orgId - Organization ID.\n   * @param page - Page number.\n   * @param pageSize - Page size.\n   * @param filter - Array of auxiliary code IDs to filter.\n   * @param attributes - Array of attribute names to include.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.listAuxCodes('org123', 0, 100, ['aux1'], ['id', 'name']);\n   * @ignore\n   */\n  listAuxCodes: (\n    orgId: string,\n    page: number,\n    pageSize: number,\n    filter: string[],\n    attributes: string[]\n  ) =>\n    `organization/${orgId}/v2/auxiliary-code?page=${page}&pageSize=${pageSize}${\n      filter && filter.length > 0 ? `&filter=id=in=(${filter})` : ''\n    }&attributes=${attributes}`,\n\n  /**\n   * Gets the endpoint for organization info.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.orgInfo('org123');\n   * @ignore\n   */\n  orgInfo: (orgId: string) => `organization/${orgId}`,\n\n  /**\n   * Gets the endpoint for organization settings.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.orgSettings('org123');\n   * @ignore\n   */\n  orgSettings: (orgId: string) => `organization/${orgId}/v2/organization-setting?agentView=true`,\n\n  /**\n   * Gets the endpoint for site info.\n   * @param orgId - Organization ID.\n   * @param siteId - Site ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.siteInfo('org123', 'site456');\n   * @ignore\n   */\n  siteInfo: (orgId: string, siteId: string) => `organization/${orgId}/site/${siteId}`,\n\n  /**\n   * Gets the endpoint for tenant configuration data.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.tenantData('org123');\n   * @ignore\n   */\n  tenantData: (orgId: string) => `organization/${orgId}/v2/tenant-configuration?agentView=true`,\n\n  /**\n   * Gets the endpoint for organization URL mapping.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.urlMapping('org123');\n   * @ignore\n   */\n  urlMapping: (orgId: string) => `organization/${orgId}/v2/org-url-mapping?sort=name,ASC`,\n\n  /**\n   * Gets the endpoint for dial plan.\n   * @param orgId - Organization ID.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.dialPlan('org123');\n   * @ignore\n   */\n  dialPlan: (orgId: string) => `organization/${orgId}/dial-plan?agentView=true`,\n\n  /**\n   * Gets the endpoint for the queue list with custom query parameters.\n   * @param orgId - Organization ID.\n   * @param queryParams - Query parameters string.\n   * @returns The endpoint URL string.\n   * @public\n   * @example\n   * const url = endPointMap.queueList('org123', 'page=0&pageSize=10');\n   * @ignore\n   */\n  queueList: (orgId: string, queryParams: string) =>\n    `/organization/${orgId}/v2/contact-service-queue?${queryParams}`,\n  /**\n   * Gets the endpoint for entry points list with custom query parameters.\n   * @param orgId - 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package/dist/services/config/index.js

@@ -559,49 +559,7 @@ class AgentConfigService {
     }
   }
 
-  /**
-   * Fetches the list of queues for the given orgId.
-   * @ignore
-   * @param {string} orgId - organization ID for which the queues are to be fetched.
-   * @param {number} page - the page number to fetch.
-   * @param {number} pageSize - the number of queues to fetch per page.
-   * @param {string} search - optional search string
-   * @param {string} filter - optional filter string
-   * @returns Promise<ContactServiceQueue[]> - A promise that resolves to the list of contact service queues.
-   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.
-   * @private
-   */
-  async getQueues(orgId, page, pageSize, search, filter) {
-    _loggerProxy.default.info('Fetching queue list', {
-      module: _constants2.CONFIG_FILE_NAME,
-      method: _constants3.METHODS.GET_QUEUES
-    });
-    try {
-      let queryParams = `page=${page}&pageSize=${pageSize}&desktopProfileFilter=true`;
-      if (search) queryParams += `&search=${search}`;
-      if (filter) queryParams += `&filter=${filter}`;
-      const resource = _constants3.endPointMap.queueList(orgId, queryParams);
-      const response = await this.webexReq.request({
-        service: _constants.WCC_API_GATEWAY,
-        resource,
-        method: _types.HTTP_METHODS.GET
-      });
-      if (response.statusCode !== 200) {
-        throw new Error(`API call failed with ${response.statusCode}`);
-      }
-      _loggerProxy.default.log('getQueues API success.', {
-        module: _constants2.CONFIG_FILE_NAME,
-        method: _constants3.METHODS.GET_QUEUES
-      });
-      return response.body?.data;
-    } catch (error) {
-      _loggerProxy.default.error(`getQueues API call failed with ${error}`, {
-        module: _constants2.CONFIG_FILE_NAME,
-        method: _constants3.METHODS.GET_QUEUES
-      });
-      throw error;
-    }
-  }
+  // getQueues removed - use Queue instead
 }
 exports.default = AgentConfigService;
 //# sourceMappingURL=index.js.map