@webex/contact-center 3.8.1-next.41 → 3.9.0-multipleLLM.1

package/src/services/task/index.ts

@@ -1,7 +1,13 @@
 import EventEmitter from 'events';
 import {CALL_EVENT_KEYS, LocalMicrophoneStream} from '@webex/calling';
 import {CallId} from '@webex/calling/dist/types/common/types';
-import {getErrorDetails} from '../core/Utils';
+import {
+  generateTaskErrorObject,
+  deriveConsultTransferDestinationType,
+  getDestinationAgentId,
+  buildConsultConferenceParamData,
+} from '../core/Utils';
+import {Failure} from '../core/GlobalTypes';
 import {LoginOption} from '../../types';
 import {TASK_FILE} from '../../constants';
 import {METHODS} from './constants';
@@ -19,14 +25,12 @@ import {
   ConsultEndPayload,
   TransferPayLoad,
   DESTINATION_TYPE,
-  CONSULT_TRANSFER_DESTINATION_TYPE,
   ConsultTransferPayLoad,
   MEDIA_CHANNEL,
 } from './types';
 import WebCallingService from '../WebCallingService';
 import MetricsManager from '../../metrics/MetricsManager';
 import {METRIC_EVENT_NAMES} from '../../metrics/constants';
-import {Failure} from '../core/GlobalTypes';
 import AutoWrapup from './AutoWrapup';
 import {WrapupData} from '../config/types';
 
@@ -135,6 +139,7 @@ export default class Task extends EventEmitter implements ITask {
   public webCallMap: Record<TaskId, CallId>;
   private wrapupData: WrapupData;
   public autoWrapup?: AutoWrapup;
+  private agentId: string;
 
   /**
    * Creates a new Task instance which provides the following features:
@@ -147,7 +152,8 @@ export default class Task extends EventEmitter implements ITask {
     contact: ReturnType<typeof routingContact>,
     webCallingService: WebCallingService,
     data: TaskData,
-    wrapupData: WrapupData
+    wrapupData: WrapupData,
+    agentId: string
   ) {
     super();
     this.contact = contact;
@@ -158,6 +164,7 @@ export default class Task extends EventEmitter implements ITask {
     this.metricsManager = MetricsManager.getInstance();
     this.registerWebCallListeners();
     this.setupAutoWrapupTimer();
+    this.agentId = agentId;
   }
 
   /**
@@ -373,17 +380,25 @@ export default class Task extends EventEmitter implements ITask {
 
       return Promise.resolve(); // TODO: reject for extension as part of refactor
     } catch (error) {
-      const {error: detailedError} = getErrorDetails(error, METHODS.ACCEPT, TASK_FILE);
+      const err = generateTaskErrorObject(error, METHODS.ACCEPT, TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode,
+      };
       this.metricsManager.trackEvent(
         METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED,
         {
           taskId: this.data.interactionId,
           error: error.toString(),
+          ...taskErrorProps,
           ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details as Failure),
         },
         ['operational', 'behavioral', 'business']
       );
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -422,8 +437,8 @@ export default class Task extends EventEmitter implements ITask {
 
       return Promise.resolve();
     } catch (error) {
-      const {error: detailedError} = getErrorDetails(error, METHODS.TOGGLE_MUTE, TASK_FILE);
-      throw detailedError;
+      const err = generateTaskErrorObject(error, METHODS.TOGGLE_MUTE, TASK_FILE);
+      throw err;
     }
   }
 
@@ -470,17 +485,25 @@ export default class Task extends EventEmitter implements ITask {
 
       return Promise.resolve();
     } catch (error) {
-      const {error: detailedError} = getErrorDetails(error, METHODS.DECLINE, TASK_FILE);
+      const err = generateTaskErrorObject(error, METHODS.DECLINE, TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode,
+      };
       this.metricsManager.trackEvent(
         METRIC_EVENT_NAMES.TASK_DECLINE_FAILED,
         {
           taskId: this.data.interactionId,
           error: error.toString(),
+          ...taskErrorProps,
           ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),
         },
         ['operational', 'behavioral']
       );
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -547,18 +570,26 @@ export default class Task extends EventEmitter implements ITask {
 
       return response;
     } catch (error) {
-      const {error: detailedError} = getErrorDetails(error, METHODS.HOLD, TASK_FILE);
+      const err = generateTaskErrorObject(error, METHODS.HOLD, TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode,
+      };
       this.metricsManager.trackEvent(
         METRIC_EVENT_NAMES.TASK_HOLD_FAILED,
         {
           taskId: this.data.interactionId,
           mediaResourceId: this.data.mediaResourceId,
           error: error.toString(),
+          ...taskErrorProps,
           ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),
         },
         ['operational', 'behavioral']
       );
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -628,8 +659,15 @@ export default class Task extends EventEmitter implements ITask {
 
       return response;
     } catch (error) {
-      const {error: detailedError} = getErrorDetails(error, METHODS.RESUME, TASK_FILE);
+      const err = generateTaskErrorObject(error, METHODS.RESUME, TASK_FILE);
       const mainInteractionId = this.data.interaction?.mainInteractionId;
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode,
+      };
       this.metricsManager.trackEvent(
         METRIC_EVENT_NAMES.TASK_RESUME_FAILED,
         {
@@ -638,11 +676,12 @@ export default class Task extends EventEmitter implements ITask {
           mediaResourceId: mainInteractionId
             ? this.data.interaction.media[mainInteractionId].mediaResourceId
             : '',
+          ...taskErrorProps,
           ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),
         },
         ['operational', 'behavioral']
       );
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -722,16 +761,24 @@ export default class Task extends EventEmitter implements ITask {
 
       return response;
     } catch (error) {
-      const {error: detailedError} = getErrorDetails(error, METHODS.END, TASK_FILE);
+      const err = generateTaskErrorObject(error, METHODS.END, TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode,
+      };
       this.metricsManager.trackEvent(
         METRIC_EVENT_NAMES.TASK_END_FAILED,
         {
           taskId: this.data.interactionId,
+          ...taskErrorProps,
           ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),
         },
         ['operational', 'behavioral', 'business']
       );
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -826,18 +873,26 @@ export default class Task extends EventEmitter implements ITask {
 
       return response;
     } catch (error) {
-      const {error: detailedError} = getErrorDetails(error, METHODS.WRAPUP, TASK_FILE);
+      const err = generateTaskErrorObject(error, METHODS.WRAPUP, TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode,
+      };
       this.metricsManager.trackEvent(
         METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED,
         {
           taskId: this.data.interactionId,
           wrapUpCode: wrapupPayload.auxCodeId,
           wrapUpReason: wrapupPayload.wrapUpReason,
+          ...taskErrorProps,
           ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),
         },
         ['operational', 'behavioral', 'business']
       );
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -906,17 +961,25 @@ export default class Task extends EventEmitter implements ITask {
 
       return result;
     } catch (error) {
-      const {error: detailedError} = getErrorDetails(error, METHODS.PAUSE_RECORDING, TASK_FILE);
+      const err = generateTaskErrorObject(error, METHODS.PAUSE_RECORDING, TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode,
+      };
       this.metricsManager.trackEvent(
         METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED,
         {
           taskId: this.data.interactionId,
           error: error.toString(),
+          ...taskErrorProps,
           ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),
         },
         ['operational', 'behavioral', 'business']
       );
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -997,17 +1060,25 @@ export default class Task extends EventEmitter implements ITask {
 
       return result;
     } catch (error) {
-      const {error: detailedError} = getErrorDetails(error, METHODS.RESUME_RECORDING, TASK_FILE);
+      const err = generateTaskErrorObject(error, METHODS.RESUME_RECORDING, TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode,
+      };
       this.metricsManager.trackEvent(
         METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED,
         {
           taskId: this.data.interactionId,
           error: error.toString(),
+          ...taskErrorProps,
           ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),
         },
         ['operational', 'behavioral', 'business']
       );
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -1082,7 +1153,14 @@ export default class Task extends EventEmitter implements ITask {
 
       return result;
     } catch (error) {
-      const {error: detailedError} = getErrorDetails(error, METHODS.CONSULT, TASK_FILE);
+      const err = generateTaskErrorObject(error, METHODS.CONSULT, TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode,
+      };
       this.metricsManager.trackEvent(
         METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED,
         {
@@ -1090,11 +1168,12 @@ export default class Task extends EventEmitter implements ITask {
           destination: consultPayload.to,
           destinationType: consultPayload.destinationType,
           error: error.toString(),
+          ...taskErrorProps,
           ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),
         },
         ['operational', 'behavioral', 'business']
       );
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -1167,17 +1246,25 @@ export default class Task extends EventEmitter implements ITask {
 
       return result;
     } catch (error) {
-      const {error: detailedError} = getErrorDetails(error, METHODS.END_CONSULT, TASK_FILE);
+      const err = generateTaskErrorObject(error, METHODS.END_CONSULT, TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode,
+      };
       this.metricsManager.trackEvent(
         METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED,
         {
           taskId: this.data.interactionId,
           error: error.toString(),
+          ...taskErrorProps,
           ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),
         },
         ['operational', 'behavioral', 'business']
       );
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -1258,7 +1345,14 @@ export default class Task extends EventEmitter implements ITask {
 
       return result;
     } catch (error) {
-      const {error: detailedError} = getErrorDetails(error, METHODS.TRANSFER, TASK_FILE);
+      const err = generateTaskErrorObject(error, METHODS.TRANSFER, TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode,
+      };
       this.metricsManager.trackEvent(
         METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,
         {
@@ -1267,11 +1361,12 @@ export default class Task extends EventEmitter implements ITask {
           destinationType: transferPayload.destinationType,
           isConsultTransfer: false,
           error: error.toString(),
+          ...taskErrorProps,
           ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),
         },
         ['operational', 'behavioral', 'business']
       );
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -1308,68 +1403,373 @@ export default class Task extends EventEmitter implements ITask {
    * ```
    */
   public async consultTransfer(
-    consultTransferPayload: ConsultTransferPayLoad
+    consultTransferPayload?: ConsultTransferPayLoad
   ): Promise<TaskResponse> {
     try {
-      LoggerProxy.info(`Initiating consult transfer to ${consultTransferPayload.to}`, {
-        module: TASK_FILE,
-        method: METHODS.CONSULT_TRANSFER,
-        interactionId: this.data.interactionId,
-      });
+      // Get the destination agent ID using custom logic from participants data
+      const destAgentId = getDestinationAgentId(
+        this.data.interaction?.participants,
+        this.data.agentId
+      );
+
+      // Resolve the target id (queue consult transfers go to the accepted agent)
+      if (!destAgentId) {
+        throw new Error('No agent has accepted this queue consult yet');
+      }
 
-      // For queue destinations, use the destAgentId from task data
-      if (consultTransferPayload.destinationType === CONSULT_TRANSFER_DESTINATION_TYPE.QUEUE) {
-        if (!this.data.destAgentId) {
-          throw new Error('No agent has accepted this queue consult yet');
+      LoggerProxy.info(
+        `Initiating consult transfer to ${consultTransferPayload?.to || destAgentId}`,
+        {
+          module: TASK_FILE,
+          method: METHODS.CONSULT_TRANSFER,
+          interactionId: this.data.interactionId,
         }
+      );
+      // Obtain payload based on desktop logic using TaskData
+      const finalDestinationType = deriveConsultTransferDestinationType(this.data);
 
-        // Override the destination with the agent who accepted the queue consult
-        consultTransferPayload = {
-          to: this.data.destAgentId,
-          destinationType: CONSULT_TRANSFER_DESTINATION_TYPE.AGENT,
-        };
-      }
+      // By default we always use the computed destAgentId as the target id
+      const consultTransferRequest: ConsultTransferPayLoad = {
+        to: destAgentId,
+        destinationType: finalDestinationType,
+      };
 
       const result = await this.contact.consultTransfer({
         interactionId: this.data.interactionId,
-        data: consultTransferPayload,
+        data: consultTransferRequest,
       });
 
       this.metricsManager.trackEvent(
         METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,
         {
           taskId: this.data.interactionId,
-          destination: consultTransferPayload.to,
-          destinationType: consultTransferPayload.destinationType,
+          destination: consultTransferRequest.to,
+          destinationType: consultTransferRequest.destinationType,
           isConsultTransfer: true,
           ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),
         },
         ['operational', 'behavioral', 'business']
       );
 
-      LoggerProxy.log(`Consult transfer completed successfully to ${consultTransferPayload.to}`, {
-        module: TASK_FILE,
-        method: METHODS.CONSULT_TRANSFER,
-        trackingId: result.trackingId,
-        interactionId: this.data.interactionId,
-      });
+      LoggerProxy.log(
+        `Consult transfer completed successfully to ${consultTransferPayload?.to || destAgentId}`,
+        {
+          module: TASK_FILE,
+          method: METHODS.CONSULT_TRANSFER,
+          trackingId: result.trackingId,
+          interactionId: this.data.interactionId,
+        }
+      );
 
       return result;
     } catch (error) {
-      const {error: detailedError} = getErrorDetails(error, METHODS.CONSULT_TRANSFER, TASK_FILE);
+      const err = generateTaskErrorObject(error, METHODS.CONSULT_TRANSFER, TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode,
+      };
+      const failedDestinationType = deriveConsultTransferDestinationType(this.data);
+      const failedDestAgentId = getDestinationAgentId(
+        this.data.interaction?.participants,
+        this.data.agentId
+      );
       this.metricsManager.trackEvent(
         METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,
         {
           taskId: this.data.interactionId,
-          destination: consultTransferPayload.to,
-          destinationType: consultTransferPayload.destinationType,
+          destination: failedDestAgentId || '',
+          destinationType: failedDestinationType,
           isConsultTransfer: true,
           error: error.toString(),
+          ...taskErrorProps,
+          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),
+        },
+        ['operational', 'behavioral', 'business']
+      );
+      throw err;
+    }
+  }
+
+  /**
+   * Starts a consultation conference by merging the consultation call with the main call
+   *
+   * Creates a three-way conference between the agent, customer, and consulted party
+   * Extracts required consultation data from the current task data
+   * On success, emits a `task:conferenceStarted` event
+   *
+   * @returns Promise<TaskResponse> - Response from the consultation conference API
+   * @throws Error if the operation fails or if consultation data is invalid
+   *
+   * @example
+   * ```typescript
+   * try {
+   *   await task.consultConference();
+   *   console.log('Conference started successfully');
+   * } catch (error) {
+   *   console.error('Failed to start conference:', error);
+   * }
+   * ```
+   */
+  public async consultConference(): Promise<TaskResponse> {
+    // Extract consultation conference data from task data (used in both try and catch)
+    const consultationData = {
+      agentId: this.agentId,
+      destAgentId: this.data.destAgentId,
+      destinationType: this.data.destinationType || 'agent',
+    };
+
+    try {
+      LoggerProxy.info(`Initiating consult conference to ${consultationData.destAgentId}`, {
+        module: TASK_FILE,
+        method: METHODS.CONSULT_CONFERENCE,
+        interactionId: this.data.interactionId,
+      });
+
+      const paramsDataForConferenceV2 = buildConsultConferenceParamData(
+        consultationData,
+        this.data.interactionId
+      );
+
+      const response = await this.contact.consultConference({
+        interactionId: paramsDataForConferenceV2.interactionId,
+        data: paramsDataForConferenceV2.data,
+      });
+
+      // Track success metrics (following consultTransfer pattern)
+      this.metricsManager.trackEvent(
+        METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS,
+        {
+          taskId: this.data.interactionId,
+          destination: paramsDataForConferenceV2.data.to,
+          destinationType: paramsDataForConferenceV2.data.destinationType,
+          agentId: paramsDataForConferenceV2.data.agentId,
+          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),
+        },
+        ['operational', 'behavioral', 'business']
+      );
+
+      LoggerProxy.log(`Consult conference started successfully`, {
+        module: TASK_FILE,
+        method: METHODS.CONSULT_CONFERENCE,
+        interactionId: this.data.interactionId,
+      });
+
+      return response;
+    } catch (error) {
+      const err = generateTaskErrorObject(error, METHODS.CONSULT_CONFERENCE, TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode,
+      };
+
+      // Track failure metrics (following consultTransfer pattern)
+      // Build conference data for error tracking using extracted data
+      const failedParamsData = buildConsultConferenceParamData(
+        consultationData,
+        this.data.interactionId
+      );
+
+      this.metricsManager.trackEvent(
+        METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED,
+        {
+          taskId: this.data.interactionId,
+          destination: failedParamsData.data.to,
+          destinationType: failedParamsData.data.destinationType,
+          agentId: failedParamsData.data.agentId,
+          error: error.toString(),
+          ...taskErrorProps,
           ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),
         },
         ['operational', 'behavioral', 'business']
       );
-      throw detailedError;
+
+      LoggerProxy.error(`Failed to start consult conference`, {
+        module: TASK_FILE,
+        method: METHODS.CONSULT_CONFERENCE,
+        interactionId: this.data.interactionId,
+      });
+
+      throw err;
     }
   }
+
+  /**
+   * Exits the current conference by removing the agent from the conference call
+   *
+   * Exits the agent from the conference, leaving the customer and consulted party connected
+   * On success, emits a `task:conferenceEnded` event
+   *
+   * @returns Promise<TaskResponse> - Response from the conference exit API
+   * @throws Error if the operation fails or if no active conference exists
+   *
+   * @example
+   * ```typescript
+   * try {
+   *   await task.exitConference();
+   *   console.log('Successfully exited conference');
+   * } catch (error) {
+   *   console.error('Failed to exit conference:', error);
+   * }
+   * ```
+   */
+  public async exitConference(): Promise<TaskResponse> {
+    try {
+      LoggerProxy.info(`Exiting consult conference`, {
+        module: TASK_FILE,
+        method: METHODS.EXIT_CONFERENCE,
+        interactionId: this.data.interactionId,
+      });
+
+      // Validate that interaction ID exists
+      if (!this.data.interactionId) {
+        throw new Error('Invalid interaction ID');
+      }
+
+      const response = await this.contact.exitConference({
+        interactionId: this.data.interactionId,
+      });
+
+      // Track success metrics (following consultTransfer pattern)
+      this.metricsManager.trackEvent(
+        METRIC_EVENT_NAMES.TASK_CONFERENCE_END_SUCCESS,
+        {
+          taskId: this.data.interactionId,
+          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),
+        },
+        ['operational', 'behavioral', 'business']
+      );
+
+      LoggerProxy.log(`Consult conference exited successfully`, {
+        module: TASK_FILE,
+        method: METHODS.EXIT_CONFERENCE,
+        interactionId: this.data.interactionId,
+      });
+
+      return response;
+    } catch (error) {
+      const err = generateTaskErrorObject(error, METHODS.EXIT_CONFERENCE, TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode,
+      };
+
+      // Track failure metrics (following consultTransfer pattern)
+      this.metricsManager.trackEvent(
+        METRIC_EVENT_NAMES.TASK_CONFERENCE_END_FAILED,
+        {
+          taskId: this.data.interactionId,
+          error: error.toString(),
+          ...taskErrorProps,
+          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),
+        },
+        ['operational', 'behavioral', 'business']
+      );
+
+      LoggerProxy.error(`Failed to exit consult conference`, {
+        module: TASK_FILE,
+        method: METHODS.EXIT_CONFERENCE,
+        interactionId: this.data.interactionId,
+      });
+
+      throw err;
+    }
+  }
+
+  // TODO: Uncomment this method in future PR for Multi-Party Conference support (>3 participants)
+  // Conference transfer will be supported when implementing enhanced multi-party conference functionality
+  /*
+  /**
+   * Transfers the current conference to another agent
+   *
+   * Moves the entire conference (including all participants) to a new agent,
+   * while the current agent exits and goes to wrapup
+   * On success, the current agent receives `task:conferenceEnded` event
+   *
+   * @returns Promise<TaskResponse> - Response from the conference transfer API
+   * @throws Error if the operation fails or if no active conference exists
+   *
+   * @example
+   * ```typescript
+   * try {
+   *   await task.transferConference();
+   *   console.log('Conference transferred successfully');
+   * } catch (error) {
+   *   console.error('Failed to transfer conference:', error);
+   * }
+   * ```
+   */
+  /* public async transferConference(): Promise<TaskResponse> {
+    try {
+      LoggerProxy.info(`Transferring conference`, {
+        module: TASK_FILE,
+        method: METHODS.TRANSFER_CONFERENCE,
+        interactionId: this.data.interactionId,
+      });
+
+      // Validate that interaction ID exists
+      if (!this.data.interactionId) {
+        throw new Error('Invalid interaction ID');
+      }
+
+      const response = await this.contact.conferenceTransfer({
+        interactionId: this.data.interactionId,
+      });
+
+      // Track success metrics (following consultTransfer pattern)
+      this.metricsManager.trackEvent(
+        METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS,
+        {
+          taskId: this.data.interactionId,
+          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),
+        },
+        ['operational', 'behavioral', 'business']
+      );
+
+      LoggerProxy.log(`Conference transferred successfully`, {
+        module: TASK_FILE,
+        method: METHODS.TRANSFER_CONFERENCE,
+        interactionId: this.data.interactionId,
+      });
+
+      return response;
+    } catch (error) {
+      const err = generateTaskErrorObject(error, METHODS.TRANSFER_CONFERENCE, TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode,
+      };
+
+      // Track failure metrics (following consultTransfer pattern)
+      this.metricsManager.trackEvent(
+        METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED,
+        {
+          taskId: this.data.interactionId,
+          error: error.toString(),
+          ...taskErrorProps,
+          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),
+        },
+        ['operational', 'behavioral', 'business']
+      );
+
+      LoggerProxy.error(`Failed to transfer conference`, {
+        module: TASK_FILE,
+        method: METHODS.TRANSFER_CONFERENCE,
+        interactionId: this.data.interactionId,
+      });
+
+      throw err;
+    }
+  } */
 }