@webex/contact-center 3.12.0-task-refactor.3 → 3.12.0-task-refactor.5

package/dist/services/task/state-machine/guards.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.shouldWrapUpForThisAgent = exports.isSelfConsultingAgent = exports.guards = exports.getTaskDataFromEvent = exports.getSelfAgentId = void 0;
+exports.shouldWrapUpForThisAgent = exports.isSelfConsultingAgent = exports.hasActiveConsultInPostCall = exports.guards = exports.getTaskDataFromEvent = exports.getSelfAgentId = void 0;
 var _TaskUtils = require("../TaskUtils");
 var _constants = require("./constants");
 /**
@@ -38,11 +38,23 @@ const isSelfConsultingAgent = (context, taskData) => {
   return taskData?.consultingAgentId === selfAgentId;
 };
 
+/**
+ * Detects an active consult during post_call state (customer left but agents still consulting).
+ * Shared by hydration guard (isInteractionConsulting) and action (deriveTaskDataUpdates).
+ */
+exports.isSelfConsultingAgent = isSelfConsultingAgent;
+const hasActiveConsultInPostCall = (taskData, selfAgentId) => {
+  if (taskData?.interaction?.state !== _constants.INTERACTION_STATE.POST_CALL || !selfAgentId) return false;
+  const selfParticipant = taskData.interaction?.participants?.[selfAgentId];
+  const hasConsultMedia = Object.values(taskData.interaction?.media ?? {}).some(media => media?.mType === _constants.MEDIA_TYPE_CONSULT);
+  return selfParticipant?.consultState === _constants.CONSULT_STATE.CONSULTING && hasConsultMedia;
+};
+
 /**
  * Determines if this agent should enter WRAPPING_UP state.
  * Priority: agentsPendingWrapUp > wrapUpRequired / participant.isWrapUp > ownership > !isConsulted
  */
-exports.isSelfConsultingAgent = isSelfConsultingAgent;
+exports.hasActiveConsultInPostCall = hasActiveConsultInPostCall;
 const shouldWrapUpForThisAgent = (context, taskData) => {
   const selfAgentId = getSelfAgentId(context, taskData);
   if (!selfAgentId) return false;
@@ -80,14 +92,21 @@ const guards = exports.guards = {
     return false;
   },
   isInteractionConsulting: ({
-    event
+    event,
+    context
   }) => {
     const taskData = getTaskDataFromEvent(event);
-    if (taskData?.interaction?.state === 'consulting') return true;
+    if (taskData?.interaction?.state === _constants.INTERACTION_STATE.CONSULTING) return true;
 
     // EP_DN consulted agent: backend reports state as 'connected' but CPD indicates consult
     const cpd = taskData?.interaction?.callProcessingDetails;
-    if (cpd?.relationshipType === 'consult' && taskData?.interaction?.state === 'connected') {
+    if (cpd?.relationshipType === 'consult' && taskData?.interaction?.state === _constants.INTERACTION_STATE.CONNECTED) {
+      return true;
+    }
+
+    // Customer left during consult: interaction state is "post_call" but consult
+    // between agents is still active. Detect via agent's consultState + consult media.
+    if (hasActiveConsultInPostCall(taskData, getSelfAgentId(context, taskData))) {
       return true;
     }
     return false;
@@ -107,7 +126,7 @@ const guards = exports.guards = {
     event
   }) => {
     const taskData = getTaskDataFromEvent(event);
-    return taskData?.interaction?.state === 'connected';
+    return taskData?.interaction?.state === _constants.INTERACTION_STATE.CONNECTED;
   },
   isConferencingByParticipants: ({
     event
@@ -156,7 +175,7 @@ const guards = exports.guards = {
     if (!mainCallId) return false;
 
     // Don't downgrade while backend still reports conference.
-    if (taskData.interaction.state === 'conference') return false;
+    if (taskData.interaction.state === _constants.INTERACTION_STATE.CONFERENCE) return false;
     const agentParticipantsCount = (0, _TaskUtils.getConferenceParticipantsCount)(taskData.interaction, mainCallId);
     if (agentParticipantsCount >= 2) return false;
     const customerInCall = (0, _TaskUtils.getIsCustomerInCall)(taskData.interaction, mainCallId);
@@ -187,7 +206,7 @@ const guards = exports.guards = {
     const taskData = getTaskDataFromEvent(event);
     if (!taskData) return false;
     const relationshipType = taskData.interaction?.callProcessingDetails?.relationshipType;
-    return taskData.isConsulted === true || relationshipType === 'consult' || taskData.interaction?.state === 'consulting';
+    return taskData.isConsulted === true || relationshipType === 'consult' || taskData.interaction?.state === _constants.INTERACTION_STATE.CONSULTING;
   },
   // Wrapup Guards
   shouldWrapUp: ({

package/dist/services/task/state-machine/guards.js.map

@@ -1 +1 @@
-{"version":3,"names":["_TaskUtils","require","_constants","getTaskDataFromEvent","event","taskData","undefined","exports","getSelfAgentId","context","uiControlConfig","agentId","isSelfConsultingAgent","selfAgentId","consultingAgentId","shouldWrapUpForThisAgent","pending","agentsPendingWrapUp","Array","isArray","length","includes","participantWrapUp","interaction","participants","isWrapUp","wrapUpRequired","owner","isConsulted","guards","isInteractionTerminated","isTerminated","isInteractionConsulting","state","cpd","callProcessingDetails","relationshipType","isInteractionHeld","mainMediaId","mainInteractionId","interactionId","media","isHold","isInteractionConnected","isConferencingByParticipants","mainCallId","agentCount","pId","p","pType","hasLeft","conferenceInProgressFromEvent","getIsConferenceInProgress","shouldDowngradeConferenceToConnected","eventTaskData","agentParticipantsCount","getConferenceParticipantsCount","customerInCall","getIsCustomerInCall","selfInMainCall","Boolean","didInitiateConsult","consultInitiator","isConsultingAssignment","shouldWrapUp","type","TaskEvent","CONFERENCE_END","shouldWrapUpOrIsInitiator","didCurrentAgentLeaveConference","participantIdFromEvent","participantId","isPrimaryMediaOnHold","mediaId","mediaResourceId"],"sources":["guards.ts"],"sourcesContent":["/**\n * Task State Machine Guards\n *\n * Guard functions that determine if a state transition is allowed.\n * These functions validate the current context before allowing transitions.\n *\n * All guards are consolidated here for:\n * - Single source of truth\n * - Easy testing\n * - Reusability across state machine transitions\n *\n * Guards are organized by category:\n * 1. Helper Functions - Extract data from events/context\n * 2. Hydrate Guards - For state restoration on page refresh\n * 3. Conference Guards - Conference state checks\n * 4. Customer Guards - Customer presence checks\n * 5. Consult Guards - Consult flow checks\n * 6. Wrapup Guards - End-of-call flow checks\n * 7. Server State Guards - Check backend-reported state\n * 8. Recording Guards - Recording state checks\n */\n\nimport {TaskContext, TaskEventPayload} from './types';\nimport {TaskData} from '../types';\nimport {\n  getIsCustomerInCall,\n  getConferenceParticipantsCount,\n  getIsConferenceInProgress,\n} from '../TaskUtils';\nimport {TaskEvent} from './constants';\n\nexport const getTaskDataFromEvent = (event?: TaskEventPayload): TaskData | undefined =>\n  event && typeof event === 'object' && 'taskData' in event\n    ? (event as {taskData?: TaskData}).taskData\n    : undefined;\n\nexport const getSelfAgentId = (context: TaskContext, taskData?: TaskData): string | undefined =>\n  context.uiControlConfig?.agentId ?? context.taskData?.agentId ?? taskData?.agentId;\n\nexport const isSelfConsultingAgent = (context: TaskContext, taskData?: TaskData): boolean => {\n  const selfAgentId = getSelfAgentId(context, taskData);\n  if (!selfAgentId) return false;\n\n  return taskData?.consultingAgentId === selfAgentId;\n};\n\n/**\n * Determines if this agent should enter WRAPPING_UP state.\n * Priority: agentsPendingWrapUp > wrapUpRequired / participant.isWrapUp > ownership > !isConsulted\n */\nexport const shouldWrapUpForThisAgent = (context: TaskContext, taskData: TaskData): boolean => {\n  const selfAgentId = getSelfAgentId(context, taskData);\n  if (!selfAgentId) return false;\n\n  const pending = taskData?.agentsPendingWrapUp;\n  if (Array.isArray(pending) && pending.length > 0) {\n    return pending.includes(selfAgentId);\n  }\n\n  const participantWrapUp = taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n  const wrapUpRequired = taskData?.wrapUpRequired === true;\n  if (wrapUpRequired || participantWrapUp) {\n    return true;\n  }\n\n  const owner = taskData?.interaction?.owner;\n  if (owner && owner === selfAgentId) {\n    return true;\n  }\n\n  if (taskData?.isConsulted === false) {\n    return true;\n  }\n\n  return false;\n};\n\nexport interface GuardParams {\n  context: TaskContext;\n  event?: TaskEventPayload;\n}\n\nexport type GuardFunction = (params: GuardParams) => boolean;\n\nexport const guards = {\n  // Hydrate Guards\n  isInteractionTerminated: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.isTerminated === true) return true;\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (selfAgentId && taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionConsulting: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.state === 'consulting') return true;\n\n    // EP_DN consulted agent: backend reports state as 'connected' but CPD indicates consult\n    const cpd = taskData?.interaction?.callProcessingDetails;\n    if (cpd?.relationshipType === 'consult' && taskData?.interaction?.state === 'connected') {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionHeld: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.state === 'hold') return true;\n\n    const mainMediaId = taskData?.interaction?.mainInteractionId || taskData?.interactionId;\n    if (mainMediaId && taskData?.interaction?.media?.[mainMediaId]?.isHold === true) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionConnected: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData?.interaction?.state === 'connected';\n  },\n\n  isConferencingByParticipants: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n    const mainCallId = taskData.interaction?.mainInteractionId || taskData.interactionId;\n    const media = taskData.interaction?.media?.[mainCallId];\n    const participants = taskData.interaction?.participants;\n    if (!media?.participants || !participants) return false;\n    let agentCount = 0;\n    for (const pId of media.participants) {\n      const p = participants[pId];\n      if (p && p.pType !== 'Customer' && p.pType !== 'Supervisor' && !p.hasLeft) {\n        agentCount += 1;\n      }\n    }\n\n    return agentCount >= 2;\n  },\n\n  // Conference Guards\n  conferenceInProgressFromEvent: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData?.interaction) return false;\n\n    return getIsConferenceInProgress(taskData);\n  },\n\n  /**\n   * Conference downgrade check specifically for transitioning back to CONNECTED.\n   *\n   * Returns true only when:\n   * - conference has downgraded (fewer than 2 active agent participants in main call)\n   * - customer is still in the call\n   * - current agent is still in the main call\n   */\n  shouldDowngradeConferenceToConnected: ({context, event}: GuardParams): boolean => {\n    const eventTaskData = getTaskDataFromEvent(event);\n    const taskData = eventTaskData ?? context.taskData;\n    if (!taskData?.interaction) return false;\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId) return false;\n\n    const mainCallId = taskData.interaction.mainInteractionId || taskData.interactionId;\n    if (!mainCallId) return false;\n\n    // Don't downgrade while backend still reports conference.\n    if (taskData.interaction.state === 'conference') return false;\n\n    const agentParticipantsCount = getConferenceParticipantsCount(taskData.interaction, mainCallId);\n    if (agentParticipantsCount >= 2) return false;\n\n    const customerInCall = getIsCustomerInCall(taskData.interaction, mainCallId);\n    if (!customerInCall) return false;\n\n    const selfInMainCall = Boolean(\n      taskData.interaction.media?.[mainCallId]?.participants?.includes(selfAgentId)\n    );\n\n    return selfInMainCall;\n  },\n\n  // Consult Guards\n  /**\n   * Check if this agent initiated the consult (using event data)\n   * Handles both consultingAgentId and fallback to context flag\n   */\n  didInitiateConsult: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (taskData?.isConsulted === true) return false;\n\n    return taskData?.consultingAgentId\n      ? isSelfConsultingAgent(context, taskData)\n      : context.consultInitiator === true;\n  },\n\n  /**\n   * EP-DN / consulted consult legs can arrive as AGENT_CONTACT_ASSIGNED without a preceding\n   * AgentConsulting event. When that happens, we should enter CONSULTING (not CONNECTED).\n   */\n  isConsultingAssignment: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n\n    const relationshipType = taskData.interaction?.callProcessingDetails?.relationshipType;\n\n    return (\n      taskData.isConsulted === true ||\n      relationshipType === 'consult' ||\n      taskData.interaction?.state === 'consulting'\n    );\n  },\n\n  // Wrapup Guards\n  shouldWrapUp: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n\n    if (event?.type === TaskEvent.CONFERENCE_END) {\n      const selfAgentId = getSelfAgentId(context, taskData);\n      if (!selfAgentId) return false;\n\n      const pending = taskData?.agentsPendingWrapUp;\n      if (Array.isArray(pending) && pending.length > 0) {\n        return pending.includes(selfAgentId);\n      }\n\n      const participantWrapUp =\n        taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n      const wrapUpRequired = taskData?.wrapUpRequired === true;\n\n      return wrapUpRequired || participantWrapUp;\n    }\n\n    return shouldWrapUpForThisAgent(context, taskData);\n  },\n\n  /**\n   * Check if wrapUpRequired in payload OR is consult initiator\n   */\n  shouldWrapUpOrIsInitiator: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return Boolean(taskData?.wrapUpRequired || context.consultInitiator);\n  },\n\n  /**\n   * True if PARTICIPANT_LEAVE indicates that *this* agent left the conference.\n   *\n   * Important: PARTICIPANT_LEAVE is broadcast to all agents in the conference.\n   * Only the agent whose id matches the leaving participant should transition to\n   * TERMINATED / WRAPPING_UP based on wrapup rules.\n   */\n  didCurrentAgentLeaveConference: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId) return false;\n\n    const participantIdFromEvent =\n      event && typeof event === 'object' && 'participantId' in event\n        ? (event as {participantId?: string}).participantId\n        : undefined;\n    const participantId = participantIdFromEvent ?? taskData?.participantId;\n\n    if (Boolean(participantId) && participantId === selfAgentId) {\n      return true;\n    }\n\n    //    For EP-DN agents the backend removes the leaving participant entirely\n    //    from the participants map (rather than setting hasLeft). If this task\n    //    is in CONFERENCING (implied by the guard being evaluated here) but the\n    //    agent is absent from the updated participants, they have left.\n    const participants = taskData?.interaction?.participants;\n    if (participants && !(selfAgentId in participants)) {\n      return true;\n    }\n\n    return false;\n  },\n\n  // Server State Guards\n  isPrimaryMediaOnHold: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n    const mediaId = taskData.mediaResourceId;\n    if (!mediaId) return false;\n\n    return taskData.interaction?.media?.[mediaId]?.isHold === true;\n  },\n};\n\nexport type GuardName = keyof typeof 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+{"version":3,"names":["_TaskUtils","require","_constants","getTaskDataFromEvent","event","taskData","undefined","exports","getSelfAgentId","context","uiControlConfig","agentId","isSelfConsultingAgent","selfAgentId","consultingAgentId","hasActiveConsultInPostCall","interaction","state","INTERACTION_STATE","POST_CALL","selfParticipant","participants","hasConsultMedia","Object","values","media","some","mType","MEDIA_TYPE_CONSULT","consultState","CONSULT_STATE","CONSULTING","shouldWrapUpForThisAgent","pending","agentsPendingWrapUp","Array","isArray","length","includes","participantWrapUp","isWrapUp","wrapUpRequired","owner","isConsulted","guards","isInteractionTerminated","isTerminated","isInteractionConsulting","cpd","callProcessingDetails","relationshipType","CONNECTED","isInteractionHeld","mainMediaId","mainInteractionId","interactionId","isHold","isInteractionConnected","isConferencingByParticipants","mainCallId","agentCount","pId","p","pType","hasLeft","conferenceInProgressFromEvent","getIsConferenceInProgress","shouldDowngradeConferenceToConnected","eventTaskData","CONFERENCE","agentParticipantsCount","getConferenceParticipantsCount","customerInCall","getIsCustomerInCall","selfInMainCall","Boolean","didInitiateConsult","consultInitiator","isConsultingAssignment","shouldWrapUp","type","TaskEvent","CONFERENCE_END","shouldWrapUpOrIsInitiator","didCurrentAgentLeaveConference","participantIdFromEvent","participantId","isPrimaryMediaOnHold","mediaId","mediaResourceId"],"sources":["guards.ts"],"sourcesContent":["/**\n * Task State Machine Guards\n *\n * Guard functions that determine if a state transition is allowed.\n * These functions validate the current context before allowing transitions.\n *\n * All guards are consolidated here for:\n * - Single source of truth\n * - Easy testing\n * - Reusability across state machine transitions\n *\n * Guards are organized by category:\n * 1. Helper Functions - Extract data from events/context\n * 2. Hydrate Guards - For state restoration on page refresh\n * 3. Conference Guards - Conference state checks\n * 4. Customer Guards - Customer presence checks\n * 5. Consult Guards - Consult flow checks\n * 6. Wrapup Guards - End-of-call flow checks\n * 7. Server State Guards - Check backend-reported state\n * 8. Recording Guards - Recording state checks\n */\n\nimport {TaskContext, TaskEventPayload} from './types';\nimport {TaskData} from '../types';\nimport {\n  getIsCustomerInCall,\n  getConferenceParticipantsCount,\n  getIsConferenceInProgress,\n} from '../TaskUtils';\nimport {TaskEvent, INTERACTION_STATE, CONSULT_STATE, MEDIA_TYPE_CONSULT} from './constants';\n\nexport const getTaskDataFromEvent = (event?: TaskEventPayload): TaskData | undefined =>\n  event && typeof event === 'object' && 'taskData' in event\n    ? (event as {taskData?: TaskData}).taskData\n    : undefined;\n\nexport const getSelfAgentId = (context: TaskContext, taskData?: TaskData): string | undefined =>\n  context.uiControlConfig?.agentId ?? context.taskData?.agentId ?? taskData?.agentId;\n\nexport const isSelfConsultingAgent = (context: TaskContext, taskData?: TaskData): boolean => {\n  const selfAgentId = getSelfAgentId(context, taskData);\n  if (!selfAgentId) return false;\n\n  return taskData?.consultingAgentId === selfAgentId;\n};\n\n/**\n * Detects an active consult during post_call state (customer left but agents still consulting).\n * Shared by hydration guard (isInteractionConsulting) and action (deriveTaskDataUpdates).\n */\nexport const hasActiveConsultInPostCall = (\n  taskData: TaskData | undefined,\n  selfAgentId?: string\n): boolean => {\n  if (taskData?.interaction?.state !== INTERACTION_STATE.POST_CALL || !selfAgentId) return false;\n\n  const selfParticipant = taskData.interaction?.participants?.[selfAgentId];\n  const hasConsultMedia = Object.values(taskData.interaction?.media ?? {}).some(\n    (media) => (media as {mType?: string})?.mType === MEDIA_TYPE_CONSULT\n  );\n\n  return selfParticipant?.consultState === CONSULT_STATE.CONSULTING && hasConsultMedia;\n};\n\n/**\n * Determines if this agent should enter WRAPPING_UP state.\n * Priority: agentsPendingWrapUp > wrapUpRequired / participant.isWrapUp > ownership > !isConsulted\n */\nexport const shouldWrapUpForThisAgent = (context: TaskContext, taskData: TaskData): boolean => {\n  const selfAgentId = getSelfAgentId(context, taskData);\n  if (!selfAgentId) return false;\n\n  const pending = taskData?.agentsPendingWrapUp;\n  if (Array.isArray(pending) && pending.length > 0) {\n    return pending.includes(selfAgentId);\n  }\n\n  const participantWrapUp = taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n  const wrapUpRequired = taskData?.wrapUpRequired === true;\n  if (wrapUpRequired || participantWrapUp) {\n    return true;\n  }\n\n  const owner = taskData?.interaction?.owner;\n  if (owner && owner === selfAgentId) {\n    return true;\n  }\n\n  if (taskData?.isConsulted === false) {\n    return true;\n  }\n\n  return false;\n};\n\nexport interface GuardParams {\n  context: TaskContext;\n  event?: TaskEventPayload;\n}\n\nexport type GuardFunction = (params: GuardParams) => boolean;\n\nexport const guards = {\n  // Hydrate Guards\n  isInteractionTerminated: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.isTerminated === true) return true;\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (selfAgentId && taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionConsulting: ({event, context}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.state === INTERACTION_STATE.CONSULTING) return true;\n\n    // EP_DN consulted agent: backend reports state as 'connected' but CPD indicates consult\n    const cpd = taskData?.interaction?.callProcessingDetails;\n    if (\n      cpd?.relationshipType === 'consult' &&\n      taskData?.interaction?.state === INTERACTION_STATE.CONNECTED\n    ) {\n      return true;\n    }\n\n    // Customer left during consult: interaction state is \"post_call\" but consult\n    // between agents is still active. Detect via agent's consultState + consult media.\n    if (hasActiveConsultInPostCall(taskData, getSelfAgentId(context, taskData))) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionHeld: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (taskData?.interaction?.state === 'hold') return true;\n\n    const mainMediaId = taskData?.interaction?.mainInteractionId || taskData?.interactionId;\n    if (mainMediaId && taskData?.interaction?.media?.[mainMediaId]?.isHold === true) {\n      return true;\n    }\n\n    return false;\n  },\n\n  isInteractionConnected: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData?.interaction?.state === INTERACTION_STATE.CONNECTED;\n  },\n\n  isConferencingByParticipants: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n    const mainCallId = taskData.interaction?.mainInteractionId || taskData.interactionId;\n    const media = taskData.interaction?.media?.[mainCallId];\n    const participants = taskData.interaction?.participants;\n    if (!media?.participants || !participants) return false;\n    let agentCount = 0;\n    for (const pId of media.participants) {\n      const p = participants[pId];\n      if (p && p.pType !== 'Customer' && p.pType !== 'Supervisor' && !p.hasLeft) {\n        agentCount += 1;\n      }\n    }\n\n    return agentCount >= 2;\n  },\n\n  // Conference Guards\n  conferenceInProgressFromEvent: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData?.interaction) return false;\n\n    return getIsConferenceInProgress(taskData);\n  },\n\n  /**\n   * Conference downgrade check specifically for transitioning back to CONNECTED.\n   *\n   * Returns true only when:\n   * - conference has downgraded (fewer than 2 active agent participants in main call)\n   * - customer is still in the call\n   * - current agent is still in the main call\n   */\n  shouldDowngradeConferenceToConnected: ({context, event}: GuardParams): boolean => {\n    const eventTaskData = getTaskDataFromEvent(event);\n    const taskData = eventTaskData ?? context.taskData;\n    if (!taskData?.interaction) return false;\n\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId) return false;\n\n    const mainCallId = taskData.interaction.mainInteractionId || taskData.interactionId;\n    if (!mainCallId) return false;\n\n    // Don't downgrade while backend still reports conference.\n    if (taskData.interaction.state === INTERACTION_STATE.CONFERENCE) return false;\n\n    const agentParticipantsCount = getConferenceParticipantsCount(taskData.interaction, mainCallId);\n    if (agentParticipantsCount >= 2) return false;\n\n    const customerInCall = getIsCustomerInCall(taskData.interaction, mainCallId);\n    if (!customerInCall) return false;\n\n    const selfInMainCall = Boolean(\n      taskData.interaction.media?.[mainCallId]?.participants?.includes(selfAgentId)\n    );\n\n    return selfInMainCall;\n  },\n\n  // Consult Guards\n  /**\n   * Check if this agent initiated the consult (using event data)\n   * Handles both consultingAgentId and fallback to context flag\n   */\n  didInitiateConsult: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (taskData?.isConsulted === true) return false;\n\n    return taskData?.consultingAgentId\n      ? isSelfConsultingAgent(context, taskData)\n      : context.consultInitiator === true;\n  },\n\n  /**\n   * EP-DN / consulted consult legs can arrive as AGENT_CONTACT_ASSIGNED without a preceding\n   * AgentConsulting event. When that happens, we should enter CONSULTING (not CONNECTED).\n   */\n  isConsultingAssignment: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n\n    const relationshipType = taskData.interaction?.callProcessingDetails?.relationshipType;\n\n    return (\n      taskData.isConsulted === true ||\n      relationshipType === 'consult' ||\n      taskData.interaction?.state === INTERACTION_STATE.CONSULTING\n    );\n  },\n\n  // Wrapup Guards\n  shouldWrapUp: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n\n    if (event?.type === TaskEvent.CONFERENCE_END) {\n      const selfAgentId = getSelfAgentId(context, taskData);\n      if (!selfAgentId) return false;\n\n      const pending = taskData?.agentsPendingWrapUp;\n      if (Array.isArray(pending) && pending.length > 0) {\n        return pending.includes(selfAgentId);\n      }\n\n      const participantWrapUp =\n        taskData?.interaction?.participants?.[selfAgentId]?.isWrapUp === true;\n      const wrapUpRequired = taskData?.wrapUpRequired === true;\n\n      return wrapUpRequired || participantWrapUp;\n    }\n\n    return shouldWrapUpForThisAgent(context, taskData);\n  },\n\n  /**\n   * Check if wrapUpRequired in payload OR is consult initiator\n   */\n  shouldWrapUpOrIsInitiator: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return Boolean(taskData?.wrapUpRequired || context.consultInitiator);\n  },\n\n  /**\n   * True if PARTICIPANT_LEAVE indicates that *this* agent left the conference.\n   *\n   * Important: PARTICIPANT_LEAVE is broadcast to all agents in the conference.\n   * Only the agent whose id matches the leaving participant should transition to\n   * TERMINATED / WRAPPING_UP based on wrapup rules.\n   */\n  didCurrentAgentLeaveConference: ({context, event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    const selfAgentId = getSelfAgentId(context, taskData);\n    if (!selfAgentId) return false;\n\n    const participantIdFromEvent =\n      event && typeof event === 'object' && 'participantId' in event\n        ? (event as {participantId?: string}).participantId\n        : undefined;\n    const participantId = participantIdFromEvent ?? taskData?.participantId;\n\n    if (Boolean(participantId) && participantId === selfAgentId) {\n      return true;\n    }\n\n    //    For EP-DN agents the backend removes the leaving participant entirely\n    //    from the participants map (rather than setting hasLeft). If this task\n    //    is in CONFERENCING (implied by the guard being evaluated here) but the\n    //    agent is absent from the updated participants, they have left.\n    const participants = taskData?.interaction?.participants;\n    if (participants && !(selfAgentId in participants)) {\n      return true;\n    }\n\n    return false;\n  },\n\n  // Server State Guards\n  isPrimaryMediaOnHold: ({event}: GuardParams): boolean => {\n    const taskData = getTaskDataFromEvent(event);\n    if (!taskData) return false;\n    const mediaId = taskData.mediaResourceId;\n    if (!mediaId) return false;\n\n    return taskData.interaction?.media?.[mediaId]?.isHold === true;\n  },\n};\n\nexport type GuardName = keyof typeof 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package/dist/services/task/state-machine/uiControlsComputer.js

@@ -126,13 +126,17 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
   const consultLegOnHold = isConsulting && consultCallHeld;
   return {
     // Accept/Decline: Voice tasks in offered state
-    // For outdial, accept is disabled (auto-answer handles it), decline remains enabled
-    // For Extension mode (non-WebRTC), accept shows as disabled "Ringing" button
+    // Desktop/WebRTC + inbound: accept enabled (agent manually accepts)
+    // Desktop/WebRTC + outdial: accept disabled (auto-answer handles it; Widgets show "Accept" disabled)
+    // Extension mode (non-WebRTC): accept disabled (Widgets show "Ringing...")
     accept: state === _constants.TaskState.OFFERED && !interaction?.isTerminated ? {
       isVisible: true,
       isEnabled: isWebrtc && !isOutdial
     } : DISABLED,
-    decline: isWebrtc && state === _constants.TaskState.OFFERED && !interaction?.isTerminated ? VISIBLE_ENABLED : DISABLED,
+    decline: (() => {
+      if (!isWebrtc || state !== _constants.TaskState.OFFERED || interaction?.isTerminated) return DISABLED;
+      return isOutdial ? VISIBLE_DISABLED : VISIBLE_ENABLED;
+    })(),
     // Hold: visible in connected/held/conference, disabled in conference/consulting
     hold: (() => {
       if (!hasFullControls) return DISABLED;
@@ -178,18 +182,25 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
       if (isActive) return isHeld || isWrappingUp ? VISIBLE_DISABLED : VISIBLE_ENABLED;
       return DISABLED;
     })(),
-    // Transfer: connected/held, not in conference
+    // Transfer: connected/held/conference
     transfer: (() => {
       if (hasParallelConsultLeg) {
+        if (!customerPresent) return DISABLED;
         if (state === _constants.TaskState.CONNECTED) return VISIBLE_ENABLED;
         if (state === _constants.TaskState.HELD) return VISIBLE_DISABLED;
       }
       if (isConsulting) {
         if (!consultInitiator) return DISABLED;
+        if (!customerPresent) return VISIBLE_DISABLED;
         if (consultLegOnHold) return VISIBLE_DISABLED;
         return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;
       }
-      if (!hasFullControls || inConference) return DISABLED;
+      if (!hasFullControls) return DISABLED;
+      if (inConference) {
+        // Real conference (multiple agents): transfer is hidden
+        // Pending conference (only self agent): transfer remains available
+        return participantCount > 1 ? DISABLED : VISIBLE_ENABLED;
+      }
       if (state === _constants.TaskState.CONNECTED || state === _constants.TaskState.HELD) return VISIBLE_ENABLED;
       return DISABLED;
     })(),
@@ -201,13 +212,23 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
         return DISABLED;
       }
 
-      // Enabled conditions differ by state
+      // In conference: behavior depends on whether it's a real multi-agent conference
+      if (inConference) {
+        // Pending conference (only self agent): consult disabled
+        if (participantCount <= 1) return VISIBLE_DISABLED;
+        // Real conference: consult enabled if conditions met
+        const canFromConference = !maxParticipants && customerPresent && !consultInProgress && !isConsulting;
+        return {
+          isVisible: true,
+          isEnabled: canFromConference
+        };
+      }
+
+      // Enabled conditions for connected/held
       const canFromConnected = !maxParticipants && customerPresent && !consultInProgress && !isConsulted;
-      const canFromConference = !maxParticipants && customerPresent && !consultInProgress && !isConsulting;
-      const isEnabled = inConference ? canFromConference : canFromConnected;
       return {
         isVisible: true,
-        isEnabled
+        isEnabled: canFromConnected
       };
     })(),
     // ConsultTransfer: always hidden (use transfer button)
@@ -224,10 +245,16 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
         isEnabled: consultInitiator || config.isEndConsultEnabled
       };
     })(),
-    // Recording: connected/held only, not in consult/conference
+    // Recording: connected/held, hidden in real conference, visible in pending conference
     recording: (() => {
       if (!recordingControlsAvailable || !config.isRecordingEnabled) return DISABLED;
-      if (!hasFullControls || isConsulting || inConference) return DISABLED;
+      if (!hasFullControls || isConsulting) return DISABLED;
+      if (inConference) {
+        // Real conference (multiple agents): recording hidden
+        // Pending conference (only self agent): recording available
+        return participantCount > 1 ? DISABLED : VISIBLE_ENABLED;
+      }
+      if (hasParallelConsultLeg && !customerPresent) return DISABLED;
       if (state === _constants.TaskState.CONNECTED || state === _constants.TaskState.HELD) {
         return VISIBLE_ENABLED;
       }
@@ -237,6 +264,7 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
     // Label changes based on leg: "Conference" on main leg, "Merge" on consult leg
     conference: (() => {
       if (hasParallelConsultLeg) {
+        if (!customerPresent) return DISABLED;
         if (state === _constants.TaskState.CONNECTED) {
           return maxParticipants ? VISIBLE_DISABLED : VISIBLE_ENABLED;
         }
@@ -245,15 +273,17 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
       }
       if (!hasFullControls || !isConsulting) return DISABLED;
       if (!consultInitiator) return DISABLED;
+      if (!customerPresent) return VISIBLE_DISABLED;
       if (consultLegOnHold) return VISIBLE_DISABLED;
       return isConsultDestinationReady && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;
     })(),
     // Wrapup: wrapping up state
     wrapup: isWrappingUp ? VISIBLE_ENABLED : DISABLED,
-    // ExitConference: in conference, not consulting from conference
+    // ExitConference: in conference with multiple agents in main call
     exitConference: (() => {
       if (isConsulted && !isConferencing) return DISABLED;
       if (!inConference) return DISABLED;
+      if (participantCount <= 1) return DISABLED;
       const consultingFromConference = consultInitiator && isConsulting && conferenceFromBackend;
       return consultingFromConference ? VISIBLE_DISABLED : VISIBLE_ENABLED;
     })(),
@@ -267,13 +297,16 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
     // MergeToConference: mirrors conference control, enabled on both legs
     mergeToConference: (() => {
       if (!isConsulting || !consultInitiator) return DISABLED;
+      if (!customerPresent) return VISIBLE_DISABLED;
       if (consultLegOnHold) return VISIBLE_DISABLED;
       return isConsultDestinationReady && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;
     })(),
     // Switch: visible only on the currently active leg
     switch: (() => {
+      if (!customerPresent && hasParallelConsultLeg) return DISABLED;
       if (currentLeg === 'consult') {
         if (!isConsulting || !consultInitiator || consultCallHeld) return DISABLED;
+        if (!customerPresent) return VISIBLE_DISABLED;
         return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;
       }
       if (hasParallelConsultLeg && state === _constants.TaskState.CONNECTED) {

package/dist/services/task/state-machine/uiControlsComputer.js.map

@@ -1 +1 @@
-{"version":3,"names":["_types","require","_constants","_TaskUtils","DISABLED","isVisible","isEnabled","VISIBLE_ENABLED","VISIBLE_DISABLED","getDefaultInteractionUIControls","accept","decline","hold","mute","end","transfer","consult","consultTransfer","endConsult","recording","conference","wrapup","exitConference","transferConference","mergeToConference","switch","createTaskUIControls","main","activeLeg","getDefaultUIControls","computeVoiceInteractionUIControls","state","context","config","fallbackTaskData","currentLeg","TaskState","IDLE","taskData","interaction","mainCallId","mainInteractionId","interactionId","isWebrtc","voiceVariant","VOICE_VARIANT","WEBRTC","isOutdial","outboundType","serverHold","getServerHoldStateForControls","customerInCall","getIsCustomerInCall","customerPresent","Boolean","participants","Object","values","some","p","pType","hasLeft","participantCount","getConferenceParticipantsCount","maxParticipants","MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE","selfAgentId","agentId","consultInProgress","getIsConsultInProgressForConferenceControls","conferenceFromBackend","getIsConferenceInProgress","consultInitiator","consultDestinationAgentJoined","consultDestinationType","consultCallHeld","consultFromConference","recordingControlsAvailable","isEpDnConsult","isConsultDestinationReady","stateImpliesHeld","HELD","RESUME_INITIATING","stateImpliesConnected","CONNECTED","HOLD_INITIATING","isHeld","isConnected","isConsulting","CONSULTING","CONSULT_INITIATING","CONF_INITIATING","isConferencing","CONFERENCING","isWrappingUp","WRAPPING_UP","selfInMainCall","media","includes","conferenceActive","inConference","isSoleAgentOnCall","isConsulted","getIsConsultedAgentForControls","isActive","hasFullControls","consultOwnedBySelf","consultingAgentId","hasConsultMedia","consultMediaResourceId","mType","hasParallelConsultLeg","consultLegOnHold","OFFERED","isTerminated","canHold","isEndTaskEnabled","isConnectedOrHeld","canFromConnected","canFromConference","isEndConsultEnabled","isRecordingEnabled","consultingFromConference","computeDigitalInteractionUIControls","getVoiceLegState","currentState","hasConsultLeg","mainState","consultState","isConsultingState","computeUIControls","TERMINATED","COMPLETED","uiControlConfig","channelType","TASK_CHANNEL_TYPE","VOICE","mainControls","consultControls","DIGITAL","haveInteractionUIControlsChanged","previous","next","keys","key","prev","curr","haveUIControlsChanged"],"sources":["uiControlsComputer.ts"],"sourcesContent":["/**\n * UI Controls Computer - Centralized logic for computing UI control states\n */\n\nimport {\n  InteractionUIControls,\n  TASK_CHANNEL_TYPE,\n  TaskData,\n  TaskUILeg,\n  TaskUIControls,\n  VOICE_VARIANT,\n} from '../types';\nimport {TaskContext, UIControlConfig} from './types';\nimport {TaskState, MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE} from './constants';\nimport {\n  getIsCustomerInCall,\n  getConferenceParticipantsCount,\n  getIsConferenceInProgress,\n  getIsConsultInProgressForConferenceControls,\n  getIsConsultedAgentForControls,\n  getServerHoldStateForControls,\n} from '../TaskUtils';\n\nconst DISABLED = {isVisible: false, isEnabled: false} as const;\nconst VISIBLE_ENABLED = {isVisible: true, isEnabled: true} as const;\nconst VISIBLE_DISABLED = {isVisible: true, isEnabled: false} as const;\n\nfunction getDefaultInteractionUIControls(): InteractionUIControls {\n  return {\n    accept: DISABLED,\n    decline: DISABLED,\n    hold: DISABLED,\n    mute: DISABLED,\n    end: DISABLED,\n    transfer: DISABLED,\n    consult: DISABLED,\n    consultTransfer: DISABLED,\n    endConsult: DISABLED,\n    recording: DISABLED,\n    conference: DISABLED,\n    wrapup: DISABLED,\n    exitConference: DISABLED,\n    transferConference: DISABLED,\n    mergeToConference: DISABLED,\n    switch: DISABLED,\n  };\n}\n\nfunction createTaskUIControls(\n  main: InteractionUIControls,\n  consult: InteractionUIControls,\n  activeLeg: TaskUILeg\n): TaskUIControls {\n  return {\n    main,\n    consult,\n    activeLeg,\n  };\n}\n\nexport function getDefaultUIControls(): TaskUIControls {\n  return createTaskUIControls(\n    getDefaultInteractionUIControls(),\n    getDefaultInteractionUIControls(),\n    'main'\n  );\n}\n\nfunction computeVoiceInteractionUIControls(\n  state: TaskState,\n  context: TaskContext,\n  config: UIControlConfig,\n  fallbackTaskData?: TaskData,\n  currentLeg: TaskUILeg = 'main'\n): InteractionUIControls {\n  // Early exit for idle\n  if (state === TaskState.IDLE) {\n    return getDefaultInteractionUIControls();\n  }\n\n  // Essential data\n  const taskData = context.taskData ?? fallbackTaskData ?? null;\n  const interaction = taskData?.interaction;\n  const mainCallId = interaction?.mainInteractionId || taskData?.interactionId;\n  const isWebrtc = config.voiceVariant === VOICE_VARIANT.WEBRTC;\n  const isOutdial = interaction?.outboundType === 'OUTDIAL';\n  const serverHold = getServerHoldStateForControls(context, mainCallId, fallbackTaskData);\n\n  // Backend-derived checks\n  const customerInCall =\n    interaction && mainCallId ? getIsCustomerInCall(interaction, mainCallId) : false;\n  // EP-DN/secondary legs can have incomplete media participant lists; fall back to participants map.\n  const customerPresent =\n    customerInCall ||\n    Boolean(\n      interaction &&\n        interaction.participants &&\n        Object.values(interaction.participants).some(\n          (p: any) => p?.pType === 'Customer' && !p?.hasLeft\n        )\n    );\n  const participantCount =\n    interaction && mainCallId ? getConferenceParticipantsCount(interaction, mainCallId) : 0;\n  const maxParticipants = participantCount >= MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE;\n  const selfAgentId = config.agentId ?? taskData?.agentId;\n  const consultInProgress = getIsConsultInProgressForConferenceControls(\n    interaction,\n    mainCallId,\n    selfAgentId\n  );\n  const conferenceFromBackend = taskData ? getIsConferenceInProgress(taskData) : false;\n  // Note: ownership is used by some controls; keep computations local to those controls\n\n  // Context flags (set by state machine actions)\n  const {\n    consultInitiator,\n    consultDestinationAgentJoined,\n    consultDestinationType,\n    consultCallHeld,\n    consultFromConference,\n  } = context;\n  const {recordingControlsAvailable} = context;\n\n  // EP_DN consults are \"ready\" as soon as the consult is created (EP accepts routing immediately).\n  // Backend sends destinationType as 'EP-DN'; SDK method uses 'entryPoint' — check both.\n  const isEpDnConsult =\n    consultDestinationType === 'entryPoint' || consultDestinationType === ('EP-DN' as any);\n  const isConsultDestinationReady = consultDestinationAgentJoined || isEpDnConsult;\n\n  const stateImpliesHeld = state === TaskState.HELD || state === TaskState.RESUME_INITIATING;\n  const stateImpliesConnected =\n    state === TaskState.CONNECTED || state === TaskState.HOLD_INITIATING;\n  const isHeld = stateImpliesHeld || serverHold === true;\n  const isConnected = stateImpliesConnected || (!stateImpliesHeld && serverHold === false);\n\n  // State categories for cleaner logic\n  const isConsulting =\n    state === TaskState.CONSULTING ||\n    state === TaskState.CONSULT_INITIATING ||\n    state === TaskState.CONF_INITIATING;\n  const isConferencing = state === TaskState.CONFERENCING;\n  const isWrappingUp = state === TaskState.WRAPPING_UP;\n  const selfInMainCall =\n    Boolean(selfAgentId) &&\n    Boolean(mainCallId) &&\n    Boolean(interaction?.media?.[mainCallId]?.participants?.includes(selfAgentId as string));\n  const conferenceActive = isConferencing || conferenceFromBackend || consultFromConference;\n  // Treat consult initiator as \"in conference\" even if mainCall participant list lags while consulting.\n  const inConference = conferenceActive && (isConferencing || selfInMainCall || consultInitiator);\n\n  // Check if this is a consulted agent (must be after isConsulting is computed).\n  const isSoleAgentOnCall = participantCount <= 1 && !isConsulting && !inConference;\n  const isConsulted =\n    inConference || isSoleAgentOnCall\n      ? false\n      : getIsConsultedAgentForControls(taskData, context, isConsulting);\n\n  // Active call = can perform call operations\n  const isActive =\n    state === TaskState.CONNECTED ||\n    state === TaskState.HELD ||\n    state === TaskState.HOLD_INITIATING ||\n    state === TaskState.RESUME_INITIATING ||\n    isConsulting ||\n    isConferencing;\n\n  // Consulted agents have limited controls until they're in conference or wrapup\n  // Use inConference (not isConferencing) so controls remain enabled after state downgrade\n  const hasFullControls = !isConsulted || consultInitiator || inConference || isWrappingUp;\n  const consultOwnedBySelf =\n    consultInitiator || (Boolean(selfAgentId) && taskData?.consultingAgentId === selfAgentId);\n  const hasConsultMedia = Boolean(\n    taskData?.consultMediaResourceId ||\n      Object.values(interaction?.media ?? {}).some((media: any) => media?.mType === 'consult')\n  );\n  const hasParallelConsultLeg =\n    consultOwnedBySelf &&\n    !isConsulting &&\n    !isConsulted &&\n    (consultInProgress || consultCallHeld || hasConsultMedia);\n  const consultLegOnHold = isConsulting && consultCallHeld;\n\n  return {\n    // Accept/Decline: Voice tasks in offered state\n    // For outdial, accept is disabled (auto-answer handles it), decline remains enabled\n    // For Extension mode (non-WebRTC), accept shows as disabled \"Ringing\" button\n    accept:\n      state === TaskState.OFFERED && !interaction?.isTerminated\n        ? {isVisible: true, isEnabled: isWebrtc && !isOutdial}\n        : DISABLED,\n    decline:\n      isWebrtc && state === TaskState.OFFERED && !interaction?.isTerminated\n        ? VISIBLE_ENABLED\n        : DISABLED,\n\n    // Hold: visible in connected/held/conference, disabled in conference/consulting\n    hold: (() => {\n      if (!hasFullControls) return DISABLED;\n      if (consultOwnedBySelf && (isConsulting || hasParallelConsultLeg || consultCallHeld)) {\n        return DISABLED;\n      }\n      if (hasParallelConsultLeg) return DISABLED;\n      if (state === TaskState.OFFERED) return DISABLED;\n      if (isWrappingUp) return DISABLED;\n      // Visibility: connected || held || inConference\n      if (!(isConnected || isHeld || inConference)) return DISABLED;\n      // Enabled: (connected || held) && !inConference && !isConsulting\n      const canHold = (isConnected || isHeld) && !inConference && !isConsulting;\n\n      return canHold ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n    })(),\n\n    // Mute: WebRTC only, active calls; hidden entirely during wrapup\n    mute: (() => {\n      if (!isWebrtc) return DISABLED;\n      if (isWrappingUp) return DISABLED;\n      if (isConsulting) return VISIBLE_ENABLED;\n\n      if (isConnected || isHeld || isConferencing) {\n        if (inConference) return VISIBLE_ENABLED;\n\n        return isHeld ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n      }\n\n      return DISABLED;\n    })(),\n\n    // End: varies by state; during consulting only on main leg (consult held)\n    end: (() => {\n      if (!config.isEndTaskEnabled) return DISABLED;\n      if (hasParallelConsultLeg) {\n        return isConnected && isEpDnConsult ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n      }\n\n      if (isConsulting) {\n        if (currentLeg === 'consult' && consultCallHeld) return DISABLED;\n\n        return consultInitiator && consultCallHeld ? VISIBLE_ENABLED : DISABLED;\n      }\n\n      if (inConference) {\n        if (isConsulted) return DISABLED;\n\n        if (consultInProgress) return VISIBLE_DISABLED;\n\n        return isWrappingUp ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n      }\n      if (!hasFullControls) return DISABLED;\n      if (isActive) return isHeld || isWrappingUp ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n\n      return DISABLED;\n    })(),\n\n    // Transfer: connected/held, not in conference\n    transfer: (() => {\n      if (hasParallelConsultLeg) {\n        if (state === TaskState.CONNECTED) return VISIBLE_ENABLED;\n        if (state === TaskState.HELD) return VISIBLE_DISABLED;\n      }\n      if (isConsulting) {\n        if (!consultInitiator) return DISABLED;\n        if (consultLegOnHold) return VISIBLE_DISABLED;\n\n        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n      }\n      if (!hasFullControls || inConference) return DISABLED;\n      if (state === TaskState.CONNECTED || state === TaskState.HELD) return VISIBLE_ENABLED;\n\n      return DISABLED;\n    })(),\n\n    // Consult: connected/held/conference when conditions met\n    consult: (() => {\n      const isConnectedOrHeld = state === TaskState.CONNECTED || state === TaskState.HELD;\n\n      if (hasParallelConsultLeg) return DISABLED;\n      if (!hasFullControls || !(isConnectedOrHeld || inConference)) {\n        return DISABLED;\n      }\n\n      // Enabled conditions differ by state\n      const canFromConnected =\n        !maxParticipants && customerPresent && !consultInProgress && !isConsulted;\n      const canFromConference =\n        !maxParticipants && customerPresent && !consultInProgress && !isConsulting;\n\n      const isEnabled = inConference ? canFromConference : canFromConnected;\n\n      return {isVisible: true, isEnabled};\n    })(),\n\n    // ConsultTransfer: always hidden (use transfer button)\n    consultTransfer: DISABLED,\n\n    // EndConsult: during consulting\n    endConsult: (() => {\n      if (!isConsulting) return DISABLED;\n      if (isConsulted && isConferencing) return DISABLED;\n      if (!isConsulted && isConferencing && !(consultInitiator && conferenceFromBackend)) {\n        return DISABLED;\n      }\n\n      return {isVisible: true, isEnabled: consultInitiator || config.isEndConsultEnabled};\n    })(),\n\n    // Recording: connected/held only, not in consult/conference\n    recording: (() => {\n      if (!recordingControlsAvailable || !config.isRecordingEnabled) return DISABLED;\n      if (!hasFullControls || isConsulting || inConference) return DISABLED;\n      if (state === TaskState.CONNECTED || state === TaskState.HELD) {\n        return VISIBLE_ENABLED;\n      }\n\n      return DISABLED;\n    })(),\n\n    // Conference: during consulting, enabled on both legs when agent joined\n    // Label changes based on leg: \"Conference\" on main leg, \"Merge\" on consult leg\n    conference: (() => {\n      if (hasParallelConsultLeg) {\n        if (state === TaskState.CONNECTED) {\n          return maxParticipants ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n        }\n        if (state === TaskState.HELD) return VISIBLE_DISABLED;\n\n        return DISABLED;\n      }\n      if (!hasFullControls || !isConsulting) return DISABLED;\n      if (!consultInitiator) return DISABLED;\n      if (consultLegOnHold) return VISIBLE_DISABLED;\n\n      return isConsultDestinationReady && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n    })(),\n\n    // Wrapup: wrapping up state\n    wrapup: isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n\n    // ExitConference: in conference, not consulting from conference\n    exitConference: (() => {\n      if (isConsulted && !isConferencing) return DISABLED;\n      if (!inConference) return DISABLED;\n      const consultingFromConference = consultInitiator && isConsulting && conferenceFromBackend;\n\n      return consultingFromConference ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n    })(),\n\n    // TransferConference: in conference with active consult, owner consulting from conference\n    transferConference: (() => {\n      if (hasParallelConsultLeg || consultLegOnHold) return DISABLED;\n      if (!inConference || !isConsulting) return DISABLED;\n      if (!consultInitiator || isConsulted) return DISABLED;\n\n      return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n    })(),\n\n    // MergeToConference: mirrors conference control, enabled on both legs\n    mergeToConference: (() => {\n      if (!isConsulting || !consultInitiator) return DISABLED;\n      if (consultLegOnHold) return VISIBLE_DISABLED;\n\n      return isConsultDestinationReady && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n    })(),\n\n    // Switch: visible only on the currently active leg\n    switch: (() => {\n      if (currentLeg === 'consult') {\n        if (!isConsulting || !consultInitiator || consultCallHeld) return DISABLED;\n\n        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n      }\n\n      if (hasParallelConsultLeg && state === TaskState.CONNECTED) {\n        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n      }\n\n      return DISABLED;\n    })(),\n  };\n}\n\nfunction computeDigitalInteractionUIControls(\n  state: TaskState,\n  context: TaskContext,\n  fallbackTaskData?: TaskData\n): InteractionUIControls {\n  const taskData = context.taskData ?? fallbackTaskData ?? null;\n  const isTerminated = taskData?.interaction?.isTerminated ?? false;\n\n  const isConnected = state === TaskState.CONNECTED;\n  const isWrappingUp = state === TaskState.WRAPPING_UP;\n\n  return {\n    accept: state === TaskState.OFFERED ? VISIBLE_ENABLED : DISABLED,\n    decline: DISABLED,\n    hold: DISABLED,\n    mute: DISABLED,\n    end: isConnected && !isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n    transfer: isConnected && !isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n    consult: DISABLED,\n    consultTransfer: DISABLED,\n    endConsult: DISABLED,\n    recording: DISABLED,\n    conference: DISABLED,\n    wrapup: isTerminated || isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n    exitConference: DISABLED,\n    transferConference: DISABLED,\n    mergeToConference: DISABLED,\n    switch: DISABLED,\n  };\n}\n\nfunction getVoiceLegState(\n  currentState: TaskState,\n  context: TaskContext,\n  config: UIControlConfig,\n  fallbackTaskData?: TaskData\n): {hasConsultLeg: boolean; activeLeg: TaskUILeg; mainState: TaskState; consultState: TaskState} {\n  if (currentState === TaskState.WRAPPING_UP) {\n    return {\n      hasConsultLeg: false,\n      activeLeg: 'main',\n      mainState: currentState,\n      consultState: TaskState.CONSULTING,\n    };\n  }\n\n  const taskData = context.taskData ?? fallbackTaskData ?? null;\n  const interaction = taskData?.interaction;\n  const mainCallId = interaction?.mainInteractionId || taskData?.interactionId;\n  const selfAgentId = config.agentId ?? taskData?.agentId;\n  const consultInProgress = getIsConsultInProgressForConferenceControls(\n    interaction,\n    mainCallId,\n    selfAgentId\n  );\n  const isConsultingState =\n    currentState === TaskState.CONSULTING ||\n    currentState === TaskState.CONSULT_INITIATING ||\n    currentState === TaskState.CONF_INITIATING;\n  const consultOwnedBySelf =\n    context.consultInitiator ||\n    (Boolean(selfAgentId) && taskData?.consultingAgentId === selfAgentId);\n  const hasConsultMedia = Boolean(\n    taskData?.consultMediaResourceId ||\n      Object.values(interaction?.media ?? {}).some((media: any) => media?.mType === 'consult')\n  );\n  const hasConsultLeg = Boolean(\n    consultOwnedBySelf &&\n      !taskData?.isConsulted &&\n      !interaction?.isTerminated &&\n      (consultInProgress || isConsultingState || context.consultCallHeld || hasConsultMedia)\n  );\n\n  if (!hasConsultLeg) {\n    return {\n      hasConsultLeg: false,\n      activeLeg: 'main',\n      mainState: currentState,\n      consultState: TaskState.CONSULTING,\n    };\n  }\n\n  return {\n    hasConsultLeg: true,\n    activeLeg: context.consultCallHeld ? 'main' : 'consult',\n    mainState: context.consultCallHeld ? TaskState.CONNECTED : TaskState.HELD,\n    consultState: isConsultingState ? currentState : TaskState.CONSULTING,\n  };\n}\n\nexport function computeUIControls(\n  currentState: TaskState,\n  context: TaskContext,\n  fallbackTaskData?: TaskData\n): TaskUIControls {\n  if (currentState === TaskState.TERMINATED || currentState === TaskState.COMPLETED) {\n    return getDefaultUIControls();\n  }\n\n  switch (context.uiControlConfig.channelType) {\n    case TASK_CHANNEL_TYPE.VOICE: {\n      const {hasConsultLeg, activeLeg, mainState, consultState} = getVoiceLegState(\n        currentState,\n        context,\n        context.uiControlConfig,\n        fallbackTaskData\n      );\n\n      const mainControls = computeVoiceInteractionUIControls(\n        mainState,\n        context,\n        context.uiControlConfig,\n        fallbackTaskData,\n        'main'\n      );\n      const consultControls = hasConsultLeg\n        ? computeVoiceInteractionUIControls(\n            consultState,\n            context,\n            context.uiControlConfig,\n            fallbackTaskData,\n            'consult'\n          )\n        : getDefaultInteractionUIControls();\n\n      return createTaskUIControls(mainControls, consultControls, activeLeg);\n    }\n    case TASK_CHANNEL_TYPE.DIGITAL:\n      return createTaskUIControls(\n        computeDigitalInteractionUIControls(currentState, context, fallbackTaskData),\n        getDefaultInteractionUIControls(),\n        'main'\n      );\n    default:\n      return getDefaultUIControls();\n  }\n}\n\nfunction haveInteractionUIControlsChanged(\n  previous: InteractionUIControls,\n  next: InteractionUIControls\n): boolean {\n  return (Object.keys(next) as (keyof InteractionUIControls)[]).some((key) => {\n    const prev = previous[key];\n    const curr = next[key];\n\n    return prev.isVisible !== curr.isVisible || prev.isEnabled !== curr.isEnabled;\n  });\n}\n\nexport function haveUIControlsChanged(\n  previous: TaskUIControls | undefined,\n  next: TaskUIControls\n): boolean {\n  if (!previous) return true;\n\n  return (\n    previous.activeLeg !== next.activeLeg ||\n    haveInteractionUIControlsChanged(previous.main, next.main) ||\n    haveInteractionUIControlsChanged(previous.consult, next.consult)\n  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+{"version":3,"names":["_types","require","_constants","_TaskUtils","DISABLED","isVisible","isEnabled","VISIBLE_ENABLED","VISIBLE_DISABLED","getDefaultInteractionUIControls","accept","decline","hold","mute","end","transfer","consult","consultTransfer","endConsult","recording","conference","wrapup","exitConference","transferConference","mergeToConference","switch","createTaskUIControls","main","activeLeg","getDefaultUIControls","computeVoiceInteractionUIControls","state","context","config","fallbackTaskData","currentLeg","TaskState","IDLE","taskData","interaction","mainCallId","mainInteractionId","interactionId","isWebrtc","voiceVariant","VOICE_VARIANT","WEBRTC","isOutdial","outboundType","serverHold","getServerHoldStateForControls","customerInCall","getIsCustomerInCall","customerPresent","Boolean","participants","Object","values","some","p","pType","hasLeft","participantCount","getConferenceParticipantsCount","maxParticipants","MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE","selfAgentId","agentId","consultInProgress","getIsConsultInProgressForConferenceControls","conferenceFromBackend","getIsConferenceInProgress","consultInitiator","consultDestinationAgentJoined","consultDestinationType","consultCallHeld","consultFromConference","recordingControlsAvailable","isEpDnConsult","isConsultDestinationReady","stateImpliesHeld","HELD","RESUME_INITIATING","stateImpliesConnected","CONNECTED","HOLD_INITIATING","isHeld","isConnected","isConsulting","CONSULTING","CONSULT_INITIATING","CONF_INITIATING","isConferencing","CONFERENCING","isWrappingUp","WRAPPING_UP","selfInMainCall","media","includes","conferenceActive","inConference","isSoleAgentOnCall","isConsulted","getIsConsultedAgentForControls","isActive","hasFullControls","consultOwnedBySelf","consultingAgentId","hasConsultMedia","consultMediaResourceId","mType","hasParallelConsultLeg","consultLegOnHold","OFFERED","isTerminated","canHold","isEndTaskEnabled","isConnectedOrHeld","canFromConference","canFromConnected","isEndConsultEnabled","isRecordingEnabled","consultingFromConference","computeDigitalInteractionUIControls","getVoiceLegState","currentState","hasConsultLeg","mainState","consultState","isConsultingState","computeUIControls","TERMINATED","COMPLETED","uiControlConfig","channelType","TASK_CHANNEL_TYPE","VOICE","mainControls","consultControls","DIGITAL","haveInteractionUIControlsChanged","previous","next","keys","key","prev","curr","haveUIControlsChanged"],"sources":["uiControlsComputer.ts"],"sourcesContent":["/**\n * UI Controls Computer - Centralized logic for computing UI control states\n */\n\nimport {\n  InteractionUIControls,\n  TASK_CHANNEL_TYPE,\n  TaskData,\n  TaskUILeg,\n  TaskUIControls,\n  VOICE_VARIANT,\n} from '../types';\nimport {TaskContext, UIControlConfig} from './types';\nimport {TaskState, MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE} from './constants';\nimport {\n  getIsCustomerInCall,\n  getConferenceParticipantsCount,\n  getIsConferenceInProgress,\n  getIsConsultInProgressForConferenceControls,\n  getIsConsultedAgentForControls,\n  getServerHoldStateForControls,\n} from '../TaskUtils';\n\nconst DISABLED = {isVisible: false, isEnabled: false} as const;\nconst VISIBLE_ENABLED = {isVisible: true, isEnabled: true} as const;\nconst VISIBLE_DISABLED = {isVisible: true, isEnabled: false} as const;\n\nfunction getDefaultInteractionUIControls(): InteractionUIControls {\n  return {\n    accept: DISABLED,\n    decline: DISABLED,\n    hold: DISABLED,\n    mute: DISABLED,\n    end: DISABLED,\n    transfer: DISABLED,\n    consult: DISABLED,\n    consultTransfer: DISABLED,\n    endConsult: DISABLED,\n    recording: DISABLED,\n    conference: DISABLED,\n    wrapup: DISABLED,\n    exitConference: DISABLED,\n    transferConference: DISABLED,\n    mergeToConference: DISABLED,\n    switch: DISABLED,\n  };\n}\n\nfunction createTaskUIControls(\n  main: InteractionUIControls,\n  consult: InteractionUIControls,\n  activeLeg: TaskUILeg\n): TaskUIControls {\n  return {\n    main,\n    consult,\n    activeLeg,\n  };\n}\n\nexport function getDefaultUIControls(): TaskUIControls {\n  return createTaskUIControls(\n    getDefaultInteractionUIControls(),\n    getDefaultInteractionUIControls(),\n    'main'\n  );\n}\n\nfunction computeVoiceInteractionUIControls(\n  state: TaskState,\n  context: TaskContext,\n  config: UIControlConfig,\n  fallbackTaskData?: TaskData,\n  currentLeg: TaskUILeg = 'main'\n): InteractionUIControls {\n  // Early exit for idle\n  if (state === TaskState.IDLE) {\n    return getDefaultInteractionUIControls();\n  }\n\n  // Essential data\n  const taskData = context.taskData ?? fallbackTaskData ?? null;\n  const interaction = taskData?.interaction;\n  const mainCallId = interaction?.mainInteractionId || taskData?.interactionId;\n  const isWebrtc = config.voiceVariant === VOICE_VARIANT.WEBRTC;\n  const isOutdial = interaction?.outboundType === 'OUTDIAL';\n  const serverHold = getServerHoldStateForControls(context, mainCallId, fallbackTaskData);\n\n  // Backend-derived checks\n  const customerInCall =\n    interaction && mainCallId ? getIsCustomerInCall(interaction, mainCallId) : false;\n  // EP-DN/secondary legs can have incomplete media participant lists; fall back to participants map.\n  const customerPresent =\n    customerInCall ||\n    Boolean(\n      interaction &&\n        interaction.participants &&\n        Object.values(interaction.participants).some(\n          (p: any) => p?.pType === 'Customer' && !p?.hasLeft\n        )\n    );\n  const participantCount =\n    interaction && mainCallId ? getConferenceParticipantsCount(interaction, mainCallId) : 0;\n  const maxParticipants = participantCount >= MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE;\n  const selfAgentId = config.agentId ?? taskData?.agentId;\n  const consultInProgress = getIsConsultInProgressForConferenceControls(\n    interaction,\n    mainCallId,\n    selfAgentId\n  );\n  const conferenceFromBackend = taskData ? getIsConferenceInProgress(taskData) : false;\n  // Note: ownership is used by some controls; keep computations local to those controls\n\n  // Context flags (set by state machine actions)\n  const {\n    consultInitiator,\n    consultDestinationAgentJoined,\n    consultDestinationType,\n    consultCallHeld,\n    consultFromConference,\n  } = context;\n  const {recordingControlsAvailable} = context;\n\n  // EP_DN consults are \"ready\" as soon as the consult is created (EP accepts routing immediately).\n  // Backend sends destinationType as 'EP-DN'; SDK method uses 'entryPoint' — check both.\n  const isEpDnConsult =\n    consultDestinationType === 'entryPoint' || consultDestinationType === ('EP-DN' as any);\n  const isConsultDestinationReady = consultDestinationAgentJoined || isEpDnConsult;\n\n  const stateImpliesHeld = state === TaskState.HELD || state === TaskState.RESUME_INITIATING;\n  const stateImpliesConnected =\n    state === TaskState.CONNECTED || state === TaskState.HOLD_INITIATING;\n  const isHeld = stateImpliesHeld || serverHold === true;\n  const isConnected = stateImpliesConnected || (!stateImpliesHeld && serverHold === false);\n\n  // State categories for cleaner logic\n  const isConsulting =\n    state === TaskState.CONSULTING ||\n    state === TaskState.CONSULT_INITIATING ||\n    state === TaskState.CONF_INITIATING;\n  const isConferencing = state === TaskState.CONFERENCING;\n  const isWrappingUp = state === TaskState.WRAPPING_UP;\n  const selfInMainCall =\n    Boolean(selfAgentId) &&\n    Boolean(mainCallId) &&\n    Boolean(interaction?.media?.[mainCallId]?.participants?.includes(selfAgentId as string));\n  const conferenceActive = isConferencing || conferenceFromBackend || consultFromConference;\n  // Treat consult initiator as \"in conference\" even if mainCall participant list lags while consulting.\n  const inConference = conferenceActive && (isConferencing || selfInMainCall || consultInitiator);\n\n  // Check if this is a consulted agent (must be after isConsulting is computed).\n  const isSoleAgentOnCall = participantCount <= 1 && !isConsulting && !inConference;\n  const isConsulted =\n    inConference || isSoleAgentOnCall\n      ? false\n      : getIsConsultedAgentForControls(taskData, context, isConsulting);\n\n  // Active call = can perform call operations\n  const isActive =\n    state === TaskState.CONNECTED ||\n    state === TaskState.HELD ||\n    state === TaskState.HOLD_INITIATING ||\n    state === TaskState.RESUME_INITIATING ||\n    isConsulting ||\n    isConferencing;\n\n  // Consulted agents have limited controls until they're in conference or wrapup\n  // Use inConference (not isConferencing) so controls remain enabled after state downgrade\n  const hasFullControls = !isConsulted || consultInitiator || inConference || isWrappingUp;\n  const consultOwnedBySelf =\n    consultInitiator || (Boolean(selfAgentId) && taskData?.consultingAgentId === selfAgentId);\n  const hasConsultMedia = Boolean(\n    taskData?.consultMediaResourceId ||\n      Object.values(interaction?.media ?? {}).some((media: any) => media?.mType === 'consult')\n  );\n  const hasParallelConsultLeg =\n    consultOwnedBySelf &&\n    !isConsulting &&\n    !isConsulted &&\n    (consultInProgress || consultCallHeld || hasConsultMedia);\n  const consultLegOnHold = isConsulting && consultCallHeld;\n\n  return {\n    // Accept/Decline: Voice tasks in offered state\n    // Desktop/WebRTC + inbound: accept enabled (agent manually accepts)\n    // Desktop/WebRTC + outdial: accept disabled (auto-answer handles it; Widgets show \"Accept\" disabled)\n    // Extension mode (non-WebRTC): accept disabled (Widgets show \"Ringing...\")\n    accept:\n      state === TaskState.OFFERED && !interaction?.isTerminated\n        ? {isVisible: true, isEnabled: isWebrtc && !isOutdial}\n        : DISABLED,\n    decline: (() => {\n      if (!isWebrtc || state !== TaskState.OFFERED || interaction?.isTerminated) return DISABLED;\n\n      return isOutdial ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n    })(),\n\n    // Hold: visible in connected/held/conference, disabled in conference/consulting\n    hold: (() => {\n      if (!hasFullControls) return DISABLED;\n      if (consultOwnedBySelf && (isConsulting || hasParallelConsultLeg || consultCallHeld)) {\n        return DISABLED;\n      }\n      if (hasParallelConsultLeg) return DISABLED;\n      if (state === TaskState.OFFERED) return DISABLED;\n      if (isWrappingUp) return DISABLED;\n      // Visibility: connected || held || inConference\n      if (!(isConnected || isHeld || inConference)) return DISABLED;\n      // Enabled: (connected || held) && !inConference && !isConsulting\n      const canHold = (isConnected || isHeld) && !inConference && !isConsulting;\n\n      return canHold ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n    })(),\n\n    // Mute: WebRTC only, active calls; hidden entirely during wrapup\n    mute: (() => {\n      if (!isWebrtc) return DISABLED;\n      if (isWrappingUp) return DISABLED;\n      if (isConsulting) return VISIBLE_ENABLED;\n\n      if (isConnected || isHeld || isConferencing) {\n        if (inConference) return VISIBLE_ENABLED;\n\n        return isHeld ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n      }\n\n      return DISABLED;\n    })(),\n\n    // End: varies by state; during consulting only on main leg (consult held)\n    end: (() => {\n      if (!config.isEndTaskEnabled) return DISABLED;\n      if (hasParallelConsultLeg) {\n        return isConnected && isEpDnConsult ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n      }\n\n      if (isConsulting) {\n        if (currentLeg === 'consult' && consultCallHeld) return DISABLED;\n\n        return consultInitiator && consultCallHeld ? VISIBLE_ENABLED : DISABLED;\n      }\n\n      if (inConference) {\n        if (isConsulted) return DISABLED;\n\n        if (consultInProgress) return VISIBLE_DISABLED;\n\n        return isWrappingUp ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n      }\n      if (!hasFullControls) return DISABLED;\n      if (isActive) return isHeld || isWrappingUp ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n\n      return DISABLED;\n    })(),\n\n    // Transfer: connected/held/conference\n    transfer: (() => {\n      if (hasParallelConsultLeg) {\n        if (!customerPresent) return DISABLED;\n        if (state === TaskState.CONNECTED) return VISIBLE_ENABLED;\n        if (state === TaskState.HELD) return VISIBLE_DISABLED;\n      }\n      if (isConsulting) {\n        if (!consultInitiator) return DISABLED;\n        if (!customerPresent) return VISIBLE_DISABLED;\n        if (consultLegOnHold) return VISIBLE_DISABLED;\n\n        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n      }\n      if (!hasFullControls) return DISABLED;\n      if (inConference) {\n        // Real conference (multiple agents): transfer is hidden\n        // Pending conference (only self agent): transfer remains available\n        return participantCount > 1 ? DISABLED : VISIBLE_ENABLED;\n      }\n      if (state === TaskState.CONNECTED || state === TaskState.HELD) return VISIBLE_ENABLED;\n\n      return DISABLED;\n    })(),\n\n    // Consult: connected/held/conference when conditions met\n    consult: (() => {\n      const isConnectedOrHeld = state === TaskState.CONNECTED || state === TaskState.HELD;\n\n      if (hasParallelConsultLeg) return DISABLED;\n      if (!hasFullControls || !(isConnectedOrHeld || inConference)) {\n        return DISABLED;\n      }\n\n      // In conference: behavior depends on whether it's a real multi-agent conference\n      if (inConference) {\n        // Pending conference (only self agent): consult disabled\n        if (participantCount <= 1) return VISIBLE_DISABLED;\n        // Real conference: consult enabled if conditions met\n        const canFromConference =\n          !maxParticipants && customerPresent && !consultInProgress && !isConsulting;\n\n        return {isVisible: true, isEnabled: canFromConference};\n      }\n\n      // Enabled conditions for connected/held\n      const canFromConnected =\n        !maxParticipants && customerPresent && !consultInProgress && !isConsulted;\n\n      return {isVisible: true, isEnabled: canFromConnected};\n    })(),\n\n    // ConsultTransfer: always hidden (use transfer button)\n    consultTransfer: DISABLED,\n\n    // EndConsult: during consulting\n    endConsult: (() => {\n      if (!isConsulting) return DISABLED;\n      if (isConsulted && isConferencing) return DISABLED;\n      if (!isConsulted && isConferencing && !(consultInitiator && conferenceFromBackend)) {\n        return DISABLED;\n      }\n\n      return {isVisible: true, isEnabled: consultInitiator || config.isEndConsultEnabled};\n    })(),\n\n    // Recording: connected/held, hidden in real conference, visible in pending conference\n    recording: (() => {\n      if (!recordingControlsAvailable || !config.isRecordingEnabled) return DISABLED;\n      if (!hasFullControls || isConsulting) return DISABLED;\n      if (inConference) {\n        // Real conference (multiple agents): recording hidden\n        // Pending conference (only self agent): recording available\n        return participantCount > 1 ? DISABLED : VISIBLE_ENABLED;\n      }\n      if (hasParallelConsultLeg && !customerPresent) return DISABLED;\n      if (state === TaskState.CONNECTED || state === TaskState.HELD) {\n        return VISIBLE_ENABLED;\n      }\n\n      return DISABLED;\n    })(),\n\n    // Conference: during consulting, enabled on both legs when agent joined\n    // Label changes based on leg: \"Conference\" on main leg, \"Merge\" on consult leg\n    conference: (() => {\n      if (hasParallelConsultLeg) {\n        if (!customerPresent) return DISABLED;\n        if (state === TaskState.CONNECTED) {\n          return maxParticipants ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n        }\n        if (state === TaskState.HELD) return VISIBLE_DISABLED;\n\n        return DISABLED;\n      }\n      if (!hasFullControls || !isConsulting) return DISABLED;\n      if (!consultInitiator) return DISABLED;\n      if (!customerPresent) return VISIBLE_DISABLED;\n      if (consultLegOnHold) return VISIBLE_DISABLED;\n\n      return isConsultDestinationReady && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n    })(),\n\n    // Wrapup: wrapping up state\n    wrapup: isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n\n    // ExitConference: in conference with multiple agents in main call\n    exitConference: (() => {\n      if (isConsulted && !isConferencing) return DISABLED;\n      if (!inConference) return DISABLED;\n      if (participantCount <= 1) return DISABLED;\n      const consultingFromConference = consultInitiator && isConsulting && conferenceFromBackend;\n\n      return consultingFromConference ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n    })(),\n\n    // TransferConference: in conference with active consult, owner consulting from conference\n    transferConference: (() => {\n      if (hasParallelConsultLeg || consultLegOnHold) return DISABLED;\n      if (!inConference || !isConsulting) return DISABLED;\n      if (!consultInitiator || isConsulted) return DISABLED;\n\n      return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n    })(),\n\n    // MergeToConference: mirrors conference control, enabled on both legs\n    mergeToConference: (() => {\n      if (!isConsulting || !consultInitiator) return DISABLED;\n      if (!customerPresent) return VISIBLE_DISABLED;\n      if (consultLegOnHold) return VISIBLE_DISABLED;\n\n      return isConsultDestinationReady && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n    })(),\n\n    // Switch: visible only on the currently active leg\n    switch: (() => {\n      if (!customerPresent && hasParallelConsultLeg) return DISABLED;\n      if (currentLeg === 'consult') {\n        if (!isConsulting || !consultInitiator || consultCallHeld) return DISABLED;\n        if (!customerPresent) return VISIBLE_DISABLED;\n\n        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n      }\n\n      if (hasParallelConsultLeg && state === TaskState.CONNECTED) {\n        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n      }\n\n      return DISABLED;\n    })(),\n  };\n}\n\nfunction computeDigitalInteractionUIControls(\n  state: TaskState,\n  context: TaskContext,\n  fallbackTaskData?: TaskData\n): InteractionUIControls {\n  const taskData = context.taskData ?? fallbackTaskData ?? null;\n  const isTerminated = taskData?.interaction?.isTerminated ?? false;\n\n  const isConnected = state === TaskState.CONNECTED;\n  const isWrappingUp = state === TaskState.WRAPPING_UP;\n\n  return {\n    accept: state === TaskState.OFFERED ? VISIBLE_ENABLED : DISABLED,\n    decline: DISABLED,\n    hold: DISABLED,\n    mute: DISABLED,\n    end: isConnected && !isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n    transfer: isConnected && !isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n    consult: DISABLED,\n    consultTransfer: DISABLED,\n    endConsult: DISABLED,\n    recording: DISABLED,\n    conference: DISABLED,\n    wrapup: isTerminated || isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n    exitConference: DISABLED,\n    transferConference: DISABLED,\n    mergeToConference: DISABLED,\n    switch: DISABLED,\n  };\n}\n\nfunction getVoiceLegState(\n  currentState: TaskState,\n  context: TaskContext,\n  config: UIControlConfig,\n  fallbackTaskData?: TaskData\n): {hasConsultLeg: boolean; activeLeg: TaskUILeg; mainState: TaskState; consultState: TaskState} {\n  if (currentState === TaskState.WRAPPING_UP) {\n    return {\n      hasConsultLeg: false,\n      activeLeg: 'main',\n      mainState: currentState,\n      consultState: TaskState.CONSULTING,\n    };\n  }\n\n  const taskData = context.taskData ?? fallbackTaskData ?? null;\n  const interaction = taskData?.interaction;\n  const mainCallId = interaction?.mainInteractionId || taskData?.interactionId;\n  const selfAgentId = config.agentId ?? taskData?.agentId;\n  const consultInProgress = getIsConsultInProgressForConferenceControls(\n    interaction,\n    mainCallId,\n    selfAgentId\n  );\n  const isConsultingState =\n    currentState === TaskState.CONSULTING ||\n    currentState === TaskState.CONSULT_INITIATING ||\n    currentState === TaskState.CONF_INITIATING;\n  const consultOwnedBySelf =\n    context.consultInitiator ||\n    (Boolean(selfAgentId) && taskData?.consultingAgentId === selfAgentId);\n  const hasConsultMedia = Boolean(\n    taskData?.consultMediaResourceId ||\n      Object.values(interaction?.media ?? {}).some((media: any) => media?.mType === 'consult')\n  );\n  const hasConsultLeg = Boolean(\n    consultOwnedBySelf &&\n      !taskData?.isConsulted &&\n      !interaction?.isTerminated &&\n      (consultInProgress || isConsultingState || context.consultCallHeld || hasConsultMedia)\n  );\n\n  if (!hasConsultLeg) {\n    return {\n      hasConsultLeg: false,\n      activeLeg: 'main',\n      mainState: currentState,\n      consultState: TaskState.CONSULTING,\n    };\n  }\n\n  return {\n    hasConsultLeg: true,\n    activeLeg: context.consultCallHeld ? 'main' : 'consult',\n    mainState: context.consultCallHeld ? TaskState.CONNECTED : TaskState.HELD,\n    consultState: isConsultingState ? currentState : TaskState.CONSULTING,\n  };\n}\n\nexport function computeUIControls(\n  currentState: TaskState,\n  context: TaskContext,\n  fallbackTaskData?: TaskData\n): TaskUIControls {\n  if (currentState === TaskState.TERMINATED || currentState === TaskState.COMPLETED) {\n    return getDefaultUIControls();\n  }\n\n  switch (context.uiControlConfig.channelType) {\n    case TASK_CHANNEL_TYPE.VOICE: {\n      const {hasConsultLeg, activeLeg, mainState, consultState} = getVoiceLegState(\n        currentState,\n        context,\n        context.uiControlConfig,\n        fallbackTaskData\n      );\n\n      const mainControls = computeVoiceInteractionUIControls(\n        mainState,\n        context,\n        context.uiControlConfig,\n        fallbackTaskData,\n        'main'\n      );\n      const consultControls = hasConsultLeg\n        ? computeVoiceInteractionUIControls(\n            consultState,\n            context,\n            context.uiControlConfig,\n            fallbackTaskData,\n            'consult'\n          )\n        : getDefaultInteractionUIControls();\n\n      return createTaskUIControls(mainControls, consultControls, activeLeg);\n    }\n    case TASK_CHANNEL_TYPE.DIGITAL:\n      return createTaskUIControls(\n        computeDigitalInteractionUIControls(currentState, context, fallbackTaskData),\n        getDefaultInteractionUIControls(),\n        'main'\n      );\n    default:\n      return getDefaultUIControls();\n  }\n}\n\nfunction haveInteractionUIControlsChanged(\n  previous: InteractionUIControls,\n  next: InteractionUIControls\n): boolean {\n  return (Object.keys(next) as (keyof InteractionUIControls)[]).some((key) => {\n    const prev = previous[key];\n    const curr = next[key];\n\n    return prev.isVisible !== curr.isVisible || prev.isEnabled !== curr.isEnabled;\n  });\n}\n\nexport function haveUIControlsChanged(\n  previous: TaskUIControls | undefined,\n  next: TaskUIControls\n): boolean {\n  if (!previous) return true;\n\n  return (\n    previous.activeLeg !== next.activeLeg ||\n    haveInteractionUIControlsChanged(previous.main, next.main) ||\n    haveInteractionUIControlsChanged(previous.consult, next.consult)\n  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