npm - @webex/contact-center - Versions diffs - 3.12.0-task-refactor.3 → 3.12.0-task-refactor.5 - Mend

@webex/contact-center 3.12.0-task-refactor.3 → 3.12.0-task-refactor.5

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package/dist/services/task/state-machine/TaskStateMachine.js.map CHANGED Viewed

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{"version":3,"names":["_xstate","require","_constants","_actions","_guards","_TaskUtils","taskStateMachineSetup","setup","actors","types","context","events","getTaskStateMachineConfig","uiControlConfig","id","initial","TaskState","IDLE","createInitialContext","on","TaskEvent","RECORDING_STARTED","actions","CONTACT_UPDATED","CONTACT_OWNER_CHANGED","HYDRATE","states","guard","guards","isInteractionTerminated","target","WRAPPING_UP","isInteractionConsulting","CONSULTING","isInteractionHeld","HELD","isInteractionConnected","CONNECTED","isConferencingByParticipants","CONFERENCING","TASK_INCOMING","OFFERED","CONSULTING_ACTIVE","TASK_OFFERED","ASSIGN","isConsultingAssignment","RONA","TERMINATED","TASK_WRAPUP","CONTACT_ENDED","ASSIGN_FAILED","INVITE_FAILED","OUTBOUND_FAILED","shouldWrapUp","OFFER_CONSULT","CONSULT_FAILED","CONSULT_END","HOLD_INITIATED","HOLD_INITIATING","HOLD_SUCCESS","CONSULT","CONSULT_INITIATING","TRANSFER_SUCCESS","shouldWrapUpOrIsInitiator","TRANSFER_FAILED","conferenceInProgressFromEvent","PAUSE_RECORDING","RESUME_RECORDING","HOLD_FAILED","UNHOLD_INITIATED","RESUME_INITIATING","UNHOLD_SUCCESS","UNHOLD_FAILED","CONSULT_SUCCESS","consultFromConference","isPrimaryMediaOnHold","CTQ_CANCEL","event","consultInitiator","consultCallHeld","SWITCH_TO_MAIN_CALL","SWITCH_TO_CONSULT","TRANSFER_CONFERENCE","TRANSFER_CONFERENCE_SUCCESS","transferConferenceRequested","TRANSFER_CONFERENCE_FAILED","MERGE_TO_CONFERENCE","CONF_INITIATING","CONFERENCE_START","CONFERENCE_FAILED","EXIT_CONFERENCE_SUCCESS","PARTICIPANT_LEAVE","params","didCurrentAgentLeaveConference","shouldDowngradeConferenceToConnected","CONFERENCE_END","exitingConference","taskData","interaction","mainCallId","mainInteractionId","interactionId","getIsCustomerInCall","entry","WRAPUP_COMPLETE","COMPLETED","type","createTaskStateMachine","options","createMachine","provide"],"sources":["TaskStateMachine.ts"],"sourcesContent":["/*\n Task State Machine Configuration\n \n This file defines the XState state machine configuration for contact center tasks.\n * It orchestrates state transitions, guards, and actions for task lifecycle management.\n \n GUARD FUNCTIONS: All guard logic is centralized in guards.ts for reusability and testing.\n * This file imports and uses those guards via the `guards` object.\n /\n\nimport {setup} from 'xstate';\nimport {TaskContext, TaskEventPayload, UIControlConfig, TaskActionsMap} from './types';\nimport {TaskState, TaskEvent} from './constants';\nimport {actions, createInitialContext} from './actions';\nimport {guards} from './guards';\nimport {getIsCustomerInCall} from '../TaskUtils';\n\ntype TaskActionConfigMap = {[K in keyof typeof actions]: undefined};\n\nconst taskStateMachineSetup = setup<\n TaskContext,\n TaskEventPayload,\n Record<string, never>,\n Record<string, never>,\n TaskActionConfigMap\n>({\n actors: {},\n types: {\n context: {} as TaskContext,\n events: {} as TaskEventPayload,\n },\n});\n\n/\n Get task state machine configuration with UI control config\n * Defines all states, transitions, guards, and actions for task management\n \n @param uiControlConfig - UI control configuration\n * @returns State machine configuration object\n /\nexport function getTaskStateMachineConfig(uiControlConfig: UIControlConfig) {\n /\n Event mapping reference (CC WebSocket -> TaskEvent)\n \n AgentContactReserved -> TaskEvent.TASK_INCOMING\n * AgentOfferContact -> TaskEvent.TASK_OFFERED\n * AgentOfferConsult -> TaskEvent.OFFER_CONSULT\n * AgentConsulting -> TaskEvent.CONSULTING_ACTIVE\n * AgentConsultCreated -> TaskEvent.CONSULT_CREATED\n * AgentConsultTransferred -> TaskEvent.TRANSFER_SUCCESS\n * AgentContactAssigned -> TaskEvent.ASSIGN\n * AgentContactHeld -> TaskEvent.HOLD_SUCCESS\n * AgentContactUnheld -> TaskEvent.UNHOLD_SUCCESS\n * AgentConsultEnded -> TaskEvent.CONSULT_END\n * AgentContactEnded -> TaskEvent.CONTACT_ENDED\n * AgentWrapup -> TaskEvent.TASK_WRAPUP (wrapUpRequired)\n * AgentWrappedup -> TaskEvent.WRAPUP_COMPLETE\n \n (See TaskManager.mapEventToTaskStateMachineEvent for the full mapping table.)\n /\n return {\n id: 'taskStateMachine',\n initial: TaskState.IDLE,\n context: createInitialContext(uiControlConfig, TaskState.IDLE),\n on: {\n [TaskEvent.RECORDING_STARTED]: {\n actions: ['updateTaskData', 'emitTaskRecordingStarted'],\n },\n [TaskEvent.CONTACT_UPDATED]: {\n actions: ['updateTaskData', 'syncTaskDataFromEvent'],\n },\n [TaskEvent.CONTACT_OWNER_CHANGED]: {\n actions: ['updateTaskData', 'syncTaskDataFromEvent'],\n },\n // HYDRATE: Update task data from AgentContact event\n // Note: State restoration with transitions is handled in IDLE state.\n // This root-level handler is for when task is already in another state (just updates data).\n [TaskEvent.HYDRATE]: {\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n },\n states: {\n [TaskState.IDLE]: {\n on: {\n // HYDRATE: Restore state machine to correct state based on hydrated task data\n // This handles page refresh/reconnection scenarios where task needs to be restored\n // IMPORTANT: This MUST be in IDLE state (not root) because root-level events cannot\n // transition to child states in XState\n [TaskEvent.HYDRATE]: [\n {\n guard: guards.isInteractionTerminated,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskHydrate'],\n },\n {\n guard: guards.isInteractionConsulting,\n target: TaskState.CONSULTING,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n guard: guards.isInteractionHeld,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n guard: guards.isInteractionConnected,\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n guard: guards.isConferencingByParticipants,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n // Default: just update data, stay in IDLE\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n ],\n // AgentContactReserved (applicable for direct incoming/consult/transfer/outdial)\n [TaskEvent.TASK_INCOMING]: {\n target: TaskState.OFFERED,\n actions: ['initializeTask', 'emitTaskIncoming'],\n },\n\n // EP-DN split-leg ordering can deliver AgentConsulting before HYDRATE/TASK_INCOMING.\n // Do not drop it in IDLE; bootstrap to CONSULTING using event taskData.\n [TaskEvent.CONSULTING_ACTIVE]: {\n target: TaskState.CONSULTING,\n actions: [\n 'updateTaskData',\n 'setConsultInitiator',\n 'setConsultDestination',\n 'setConsultFromConference',\n 'setConsultAgentJoined',\n 'emitTaskConsultAccepted',\n 'emitTaskConsulting',\n ],\n },\n },\n },\n\n [TaskState.OFFERED]: {\n on: {\n // AgentContactOffer\n [TaskEvent.TASK_OFFERED]: {\n actions: ['updateTaskData', 'emitTaskOfferContact', 'requestAutoAnswer'],\n },\n // AgentContactAssigned\n [TaskEvent.ASSIGN]: [\n {\n guard: guards.isConsultingAssignment,\n target: TaskState.CONSULTING,\n actions: ['updateTaskData', 'emitTaskConsultAccepted', 'emitTaskConsulting'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskAssigned'],\n },\n ],\n // AgentOfferContactRONA\n [TaskEvent.RONA]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n },\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n [TaskEvent.CONTACT_ENDED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n // This needs to be handled for all assign failed scenarios (contact, buddy)\n // [AgentContactAssignFailed, AgentCtqFailed, AgentBlindTransferFailed,\n // AgentVTeamTransferFailed, AgentConsultTransferFailed]\n [TaskEvent.ASSIGN_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n },\n [TaskEvent.INVITE_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n },\n [TaskEvent.OUTBOUND_FAILED]: [\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskWrapup'],\n },\n {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskReject'],\n },\n ],\n // AgentConsulting comes for received after the initial consult is accepted\n [TaskEvent.CONSULTING_ACTIVE]: [\n {\n target: TaskState.CONSULTING,\n actions: [\n 'updateTaskData',\n 'setConsultAgentJoined',\n 'emitTaskConsultAccepted',\n 'emitTaskConsulting',\n ],\n },\n ],\n // agentOfferConsult happens only on the receiver side of consult\n [TaskEvent.OFFER_CONSULT]: {\n actions: ['updateTaskData', 'emitTaskOfferConsult', 'requestAutoAnswer'],\n },\n // AgentConsultFailed - when consulted agent (Agent 2) doesn't answer (RONA or decline)\n // Clears the incoming consult notification by transitioning to TERMINATED\n [TaskEvent.CONSULT_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskReject'],\n },\n // AgentConsultEnded - when consult initiator (Agent 1) ends the consult before\n // the consulted agent (Agent 2) accepts. Clears the incoming notification.\n [TaskEvent.CONSULT_END]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskReject'],\n },\n },\n },\n\n [TaskState.CONNECTED]: {\n on: {\n // AgentConsulting may arrive while machine is CONNECTED (EP-DN/event ordering).\n // Derive consultInitiator from payload so controls are set correctly.\n [TaskEvent.CONSULTING_ACTIVE]: {\n target: TaskState.CONSULTING,\n actions: [\n 'updateTaskData',\n 'setConsultInitiator',\n 'setConsultDestination',\n 'setConsultAgentJoined',\n 'emitTaskConsultAccepted',\n 'emitTaskConsulting',\n ],\n },\n // AgentContactAssigned can be resent after consult transfers; keep context in sync\n [TaskEvent.ASSIGN]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskAssigned'],\n },\n // Click of hold button\n [TaskEvent.HOLD_INITIATED]: {\n target: TaskState.HOLD_INITIATING,\n },\n // Remote hold from another login session (multi-login)\n [TaskEvent.HOLD_SUCCESS]: {\n target: TaskState.HELD,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n // Click of the consult button\n [TaskEvent.CONSULT]: {\n target: TaskState.CONSULT_INITIATING,\n actions: ['setConsultInitiator', 'setConsultDestination'],\n },\n // AgentConsultTransferred / AgentVTeamTransferred / AgentBlindTransferred\n [TaskEvent.TRANSFER_SUCCESS]: [\n {\n guard: guards.shouldWrapUpOrIsInitiator,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n // Receiver goes to connected as he receives transferSuccess event\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n [TaskEvent.TRANSFER_FAILED]: {\n actions: ['updateTaskData'],\n },\n // AgentContactEnded Event\n [TaskEvent.CONTACT_ENDED]: [\n {\n // Conference still active → CONFERENCING\n guard: guards.conferenceInProgressFromEvent,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'emitTaskConferenceStarted', 'requestCleanup'],\n },\n {\n // Agent should wrap up → WRAPPING_UP\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup', 'requestCleanup'],\n },\n {\n // Consulted agent → TERMINATED\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n ],\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n },\n [TaskEvent.PAUSE_RECORDING]: {\n actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingPaused'],\n },\n [TaskEvent.RESUME_RECORDING]: {\n actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingResumed'],\n },\n },\n },\n\n [TaskState.HOLD_INITIATING]: {\n on: {\n // AgentContactHeld Event\n [TaskEvent.HOLD_SUCCESS]: {\n target: TaskState.HELD,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n // AgentContactHoldFailed Event\n [TaskEvent.HOLD_FAILED]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData'],\n },\n },\n },\n\n [TaskState.HELD]: {\n on: {\n // Click of the unhold button\n [TaskEvent.UNHOLD_INITIATED]: {\n target: TaskState.RESUME_INITIATING,\n },\n // Remote resume from another login session (multi-login)\n [TaskEvent.UNHOLD_SUCCESS]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n },\n // Click of the consult button\n [TaskEvent.CONSULT]: {\n target: TaskState.CONSULT_INITIATING,\n actions: ['setConsultInitiator', 'setConsultDestination'],\n },\n // TODO: This may not be a valid transition, need to be removed\n // AgentConsultTransferred / AgentVTeamTransferred / AgentBlindTransferred\n [TaskEvent.TRANSFER_SUCCESS]: [\n {\n guard: guards.shouldWrapUpOrIsInitiator,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n [TaskEvent.TRANSFER_FAILED]: {\n actions: ['updateTaskData'],\n },\n [TaskEvent.CONTACT_ENDED]: [\n {\n guard: guards.conferenceInProgressFromEvent,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'emitTaskConferenceStarted', 'requestCleanup'],\n },\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup', 'requestCleanup'],\n },\n {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n ],\n // TODO: This may not be a valid transition, this needs to be checked as well\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n },\n },\n },\n\n [TaskState.RESUME_INITIATING]: {\n on: {\n [TaskEvent.UNHOLD_SUCCESS]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n },\n [TaskEvent.UNHOLD_FAILED]: {\n target: TaskState.HELD,\n },\n },\n },\n\n [TaskState.CONSULT_INITIATING]: {\n on: {\n [TaskEvent.HOLD_SUCCESS]: {\n actions: ['updateTaskData'],\n },\n [TaskEvent.HOLD_FAILED]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n // AgentConsulting\n // NOTE: Don't set consultDestinationAgentJoined here - wait for CONSULTING_ACTIVE\n [TaskEvent.CONSULT_SUCCESS]: {\n target: TaskState.CONSULTING,\n actions: ['updateTaskData', 'setConsultInitiator'],\n },\n // AgentConsultFailed, API Failures, AgentCtqFailed\n [TaskEvent.CONSULT_FAILED]: [\n {\n // Consult from conference → back to CONFERENCING\n guard: ({context}) => context.consultFromConference === true,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n {\n guard: guards.isPrimaryMediaOnHold,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n ],\n // AgentCtqCancelled Event\n [TaskEvent.CTQ_CANCEL]: [\n {\n guard: guards.isPrimaryMediaOnHold,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n },\n },\n\n [TaskState.CONSULTING]: {\n on: {\n // AgentConsulting updates consulted agent arrival\n [TaskEvent.CONSULTING_ACTIVE]: {\n actions: [\n 'updateTaskData',\n 'setConsultAgentJoined',\n 'setConsultDestination',\n 'emitTaskConsulting',\n ],\n },\n\n // AgentConsultEnded\n [TaskEvent.CONSULT_END]: [\n {\n // Initiator returning to conference (flag set OR backend still shows conference)\n guard: ({context, event}) =>\n context.consultInitiator === true &&\n (context.consultFromConference === true \|\|\n guards.conferenceInProgressFromEvent({context, event})),\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Initiator already switched back to the main/customer leg\n guard: ({context}) =>\n context.consultInitiator === true && context.consultCallHeld === true,\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Initiator (no conference) → HELD\n guard: ({context}) => context.consultInitiator === true,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Consulted agent → TERMINATED\n target: TaskState.TERMINATED,\n actions: ['updateTaskData'],\n },\n ],\n\n // Switch between consult and main call (UI-driven toggle)\n [TaskEvent.SWITCH_TO_MAIN_CALL]: {\n actions: ['handleSwitchToMainCall', 'emitTaskSwitchCall'],\n },\n [TaskEvent.SWITCH_TO_CONSULT]: {\n actions: ['handleSwitchToConsult', 'emitTaskSwitchCall'],\n },\n [TaskEvent.HOLD_SUCCESS]: {\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n [TaskEvent.UNHOLD_SUCCESS]: {\n actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n },\n\n [TaskEvent.TRANSFER_SUCCESS]: [\n {\n guard: guards.shouldWrapUpOrIsInitiator,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n [TaskEvent.TRANSFER_FAILED]: {\n actions: ['updateTaskData'],\n },\n [TaskEvent.TRANSFER_CONFERENCE]: {\n // Track that this agent initiated the conference transfer so we can\n // apply the correct lifecycle transition when success arrives.\n actions: ['setTransferConferenceRequested', 'emitTaskTransferConference'],\n },\n [TaskEvent.TRANSFER_CONFERENCE_SUCCESS]: [\n {\n guard: ({context}) => context.transferConferenceRequested !== true,\n actions: [\n 'updateTaskData',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n ],\n },\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n 'emitTaskWrapup',\n ],\n },\n {\n // Non-initiator (consulted agent) stays in CONFERENCING\n guard: ({context}) => !context.consultInitiator,\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'clearConsultState',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n ],\n },\n {\n target: TaskState.TERMINATED,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n 'emitTaskEnd',\n ],\n },\n ],\n [TaskEvent.TRANSFER_CONFERENCE_FAILED]: {\n actions: ['clearTransferConferenceRequested', 'emitTaskTransferConferenceFailed'],\n },\n\n // AgentContactAssigned - receiver side becomes connected to customer\n [TaskEvent.ASSIGN]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskAssigned'],\n },\n // AgentContactEnded\n [TaskEvent.CONTACT_ENDED]: {\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'emitTaskWrapup',\n 'requestCleanup',\n ],\n },\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n [TaskEvent.MERGE_TO_CONFERENCE]: {\n target: TaskState.CONF_INITIATING,\n },\n // AgentConsultConferenced, ParticipantJoinedConference\n [TaskEvent.CONFERENCE_START]: {\n target: TaskState.CONFERENCING,\n actions: ['handleConferenceStarted', 'clearConsultState'],\n },\n },\n },\n\n [TaskState.CONF_INITIATING]: {\n on: {\n // AgentConsultConferenced, ParticipantJoinedConference\n [TaskEvent.CONFERENCE_START]: {\n target: TaskState.CONFERENCING,\n actions: ['handleConferenceStarted'],\n },\n // AgentConsultConferenceFailed\n [TaskEvent.CONFERENCE_FAILED]: {\n target: TaskState.CONSULTING,\n actions: ['handleConferenceFailed', 'emitTaskConferenceFailed'],\n },\n },\n },\n\n [TaskState.CONFERENCING]: {\n on: {\n [TaskEvent.CONFERENCE_START]: {\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConferenceStarted'],\n },\n [TaskEvent.EXIT_CONFERENCE_SUCCESS]: [\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskEnd'],\n },\n ],\n\n // Needed as all agents in conference get this event, hence we need to clear the consult state\n [TaskEvent.CONSULT_END]: {\n actions: ['updateTaskData', 'clearConsultState'],\n },\n\n [TaskEvent.HOLD_SUCCESS]: {\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n [TaskEvent.UNHOLD_SUCCESS]: {\n actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n },\n\n // Start a new consult from within an active conference\n [TaskEvent.CONSULT]: {\n target: TaskState.CONSULT_INITIATING,\n actions: ['setConsultInitiator', 'setConsultDestination', 'setConsultFromConference'],\n },\n\n // Participant leaves - handle conference downgrade scenarios\n [TaskEvent.PARTICIPANT_LEAVE]: [\n {\n // Only the leaving agent should wrap up → WRAPPING_UP\n guard: (params) =>\n guards.didCurrentAgentLeaveConference(params) && guards.shouldWrapUp(params),\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'handleParticipantLeft',\n 'markEnded',\n 'clearConsultState',\n 'emitTaskParticipantLeft',\n 'emitTaskWrapup',\n ],\n },\n {\n // Only the leaving agent (no wrapup) → TERMINATED\n guard: guards.didCurrentAgentLeaveConference,\n target: TaskState.TERMINATED,\n actions: [\n 'updateTaskData',\n 'handleParticipantLeft',\n 'markEnded',\n 'clearConsultState',\n 'emitTaskParticipantLeft',\n 'emitTaskEnd',\n ],\n },\n {\n // Conference downgraded, customer present → CONNECTED\n guard: (params) =>\n !guards.didCurrentAgentLeaveConference(params) &&\n guards.shouldDowngradeConferenceToConnected(params),\n target: TaskState.CONNECTED,\n actions: [\n 'updateTaskData',\n 'handleParticipantLeft',\n 'clearConsultState',\n 'emitTaskParticipantLeft',\n 'emitTaskConferenceEnded',\n ],\n },\n {actions: ['updateTaskData', 'handleParticipantLeft', 'emitTaskParticipantLeft']},\n ],\n\n [TaskEvent.TRANSFER_CONFERENCE]: {\n actions: ['setTransferConferenceRequested', 'emitTaskTransferConference'],\n },\n [TaskEvent.TRANSFER_CONFERENCE_SUCCESS]: [\n {\n // Not initiated by this agent → just refresh backend state.\n guard: ({context}) => context.transferConferenceRequested !== true,\n actions: [\n 'updateTaskData',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n ],\n },\n ],\n [TaskEvent.TRANSFER_CONFERENCE_FAILED]: {\n actions: ['clearTransferConferenceRequested', 'emitTaskTransferConferenceFailed'],\n },\n\n // Conference ends explicitly\n [TaskEvent.CONFERENCE_END]: [\n {\n // Agent who should wrap up → WRAPPING_UP\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n // Customer still in call → CONNECTED\n guard: ({context, event}) => {\n if (context.exitingConference === true) return false;\n const taskData = (event as any)?.taskData ?? context.taskData;\n if (!taskData?.interaction) return false;\n const mainCallId = taskData.interaction.mainInteractionId \|\| taskData.interactionId;\n if (!mainCallId) return false;\n\n return getIsCustomerInCall(taskData.interaction, mainCallId);\n },\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConferenceEnded'],\n },\n {\n // Otherwise → TERMINATED\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskEnd'],\n },\n ],\n\n // CONTACT_ENDED in conference\n [TaskEvent.CONTACT_ENDED]: [\n {\n // Conference still active → stay\n actions: ['updateTaskData', 'requestCleanup'],\n },\n ],\n },\n },\n\n [TaskState.WRAPPING_UP]: {\n // Only emit wrapup event on entry - task:end should only be emitted when COMPLETED\n entry: ['emitTaskWrapup'],\n on: {\n // AgentWrappedup Event\n [TaskEvent.WRAPUP_COMPLETE]: {\n target: TaskState.COMPLETED,\n actions: ['updateTaskData'],\n },\n },\n },\n\n [TaskState.COMPLETED]: {\n type: 'final' as const,\n entry: ['emitTaskWrappedup', 'cleanupResources'],\n },\n\n [TaskState.TERMINATED]: {\n type: 'final' as const,\n entry: ['cleanupResources'],\n },\n },\n };\n}\n\n/\n Create a task state machine instance using only the built-in actions.\n * The resulting machine is ready for most consumers that rely on the default\n * context mutators declared in actions.ts.\n \n @param uiControlConfig - UI control configuration\n * @returns StateMachine instance for task management\n */\nexport function createTaskStateMachine(\n uiControlConfig: UIControlConfig,\n options?: {actions?: Partial<TaskActionsMap>}\n) {\n return taskStateMachineSetup.createMachine(getTaskStateMachineConfig(uiControlConfig)).provide({\n actions: {\n ...actions,\n ...(options?.actions ?? {}),\n },\n });\n}\n\nexport type TaskStateMachine = ReturnType<typeof 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{"version":3,"names":["_xstate","require","_constants","_actions","_guards","_TaskUtils","taskStateMachineSetup","setup","actors","types","context","events","getTaskStateMachineConfig","uiControlConfig","id","initial","TaskState","IDLE","createInitialContext","on","TaskEvent","RECORDING_STARTED","actions","CONTACT_UPDATED","CONTACT_OWNER_CHANGED","HYDRATE","states","guard","guards","isInteractionTerminated","target","WRAPPING_UP","isInteractionConsulting","CONSULTING","isInteractionHeld","HELD","isInteractionConnected","CONNECTED","isConferencingByParticipants","CONFERENCING","TASK_INCOMING","OFFERED","OUTBOUND_FAILED","TERMINATED","CONSULTING_ACTIVE","TASK_OFFERED","ASSIGN","isConsultingAssignment","RONA","TASK_WRAPUP","CONTACT_ENDED","ASSIGN_FAILED","INVITE_FAILED","shouldWrapUp","OFFER_CONSULT","CONSULT_FAILED","CONSULT_END","HOLD_INITIATED","HOLD_INITIATING","HOLD_SUCCESS","CONSULT","CONSULT_INITIATING","TRANSFER_SUCCESS","shouldWrapUpOrIsInitiator","TRANSFER_FAILED","conferenceInProgressFromEvent","PAUSE_RECORDING","RESUME_RECORDING","HOLD_FAILED","UNHOLD_INITIATED","RESUME_INITIATING","UNHOLD_SUCCESS","UNHOLD_FAILED","CONSULT_SUCCESS","consultFromConference","isPrimaryMediaOnHold","CTQ_CANCEL","event","consultInitiator","consultCallHeld","taskData","getTaskDataFromEvent","cpd","interaction","callProcessingDetails","hasCustomerLeft","shouldWrapUpForThisAgent","SWITCH_TO_MAIN_CALL","SWITCH_TO_CONSULT","TRANSFER_CONFERENCE","TRANSFER_CONFERENCE_SUCCESS","transferConferenceRequested","TRANSFER_CONFERENCE_FAILED","MERGE_TO_CONFERENCE","CONF_INITIATING","CONFERENCE_START","CONFERENCE_FAILED","isTerminated","EXIT_CONFERENCE_SUCCESS","PARTICIPANT_LEAVE","params","didCurrentAgentLeaveConference","shouldDowngradeConferenceToConnected","CONFERENCE_END","exitingConference","mainCallId","mainInteractionId","interactionId","getIsCustomerInCall","entry","WRAPUP_COMPLETE","COMPLETED","type","createTaskStateMachine","options","createMachine","provide"],"sources":["TaskStateMachine.ts"],"sourcesContent":["/*\n Task State Machine Configuration\n \n This file defines the XState state machine configuration for contact center tasks.\n * It orchestrates state transitions, guards, and actions for task lifecycle management.\n \n GUARD FUNCTIONS: All guard logic is centralized in guards.ts for reusability and testing.\n * This file imports and uses those guards via the `guards` object.\n /\n\nimport {setup} from 'xstate';\nimport {TaskContext, TaskEventPayload, UIControlConfig, TaskActionsMap} from './types';\nimport {TaskState, TaskEvent} from './constants';\nimport {actions, createInitialContext} from './actions';\nimport {guards, shouldWrapUpForThisAgent, getTaskDataFromEvent} from './guards';\nimport {getIsCustomerInCall} from '../TaskUtils';\n\ntype TaskActionConfigMap = {[K in keyof typeof actions]: undefined};\n\nconst taskStateMachineSetup = setup<\n TaskContext,\n TaskEventPayload,\n Record<string, never>,\n Record<string, never>,\n TaskActionConfigMap\n>({\n actors: {},\n types: {\n context: {} as TaskContext,\n events: {} as TaskEventPayload,\n },\n});\n\n/\n Get task state machine configuration with UI control config\n * Defines all states, transitions, guards, and actions for task management\n \n @param uiControlConfig - UI control configuration\n * @returns State machine configuration object\n /\nexport function getTaskStateMachineConfig(uiControlConfig: UIControlConfig) {\n /\n Event mapping reference (CC WebSocket -> TaskEvent)\n \n AgentContactReserved -> TaskEvent.TASK_INCOMING\n * AgentOfferContact -> TaskEvent.TASK_OFFERED\n * AgentOfferConsult -> TaskEvent.OFFER_CONSULT\n * AgentConsulting -> TaskEvent.CONSULTING_ACTIVE\n * AgentConsultCreated -> TaskEvent.CONSULT_CREATED\n * AgentConsultTransferred -> TaskEvent.TRANSFER_SUCCESS\n * AgentContactAssigned -> TaskEvent.ASSIGN\n * AgentContactHeld -> TaskEvent.HOLD_SUCCESS\n * AgentContactUnheld -> TaskEvent.UNHOLD_SUCCESS\n * AgentConsultEnded -> TaskEvent.CONSULT_END\n * AgentContactEnded -> TaskEvent.CONTACT_ENDED\n * AgentWrapup -> TaskEvent.TASK_WRAPUP (wrapUpRequired)\n * AgentWrappedup -> TaskEvent.WRAPUP_COMPLETE\n \n (See TaskManager.mapEventToTaskStateMachineEvent for the full mapping table.)\n /\n return {\n id: 'taskStateMachine',\n initial: TaskState.IDLE,\n context: createInitialContext(uiControlConfig, TaskState.IDLE),\n on: {\n [TaskEvent.RECORDING_STARTED]: {\n actions: ['updateTaskData', 'emitTaskRecordingStarted'],\n },\n [TaskEvent.CONTACT_UPDATED]: {\n actions: ['updateTaskData', 'syncTaskDataFromEvent'],\n },\n [TaskEvent.CONTACT_OWNER_CHANGED]: {\n actions: ['updateTaskData', 'syncTaskDataFromEvent'],\n },\n // HYDRATE: Update task data from AgentContact event\n // Note: State restoration with transitions is handled in IDLE state.\n // This root-level handler is for when task is already in another state (just updates data).\n [TaskEvent.HYDRATE]: {\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n },\n states: {\n [TaskState.IDLE]: {\n on: {\n // HYDRATE: Restore state machine to correct state based on hydrated task data\n // This handles page refresh/reconnection scenarios where task needs to be restored\n // IMPORTANT: This MUST be in IDLE state (not root) because root-level events cannot\n // transition to child states in XState\n [TaskEvent.HYDRATE]: [\n {\n guard: guards.isInteractionTerminated,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskHydrate'],\n },\n {\n guard: guards.isInteractionConsulting,\n target: TaskState.CONSULTING,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n guard: guards.isInteractionHeld,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n guard: guards.isInteractionConnected,\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n guard: guards.isConferencingByParticipants,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n {\n // Default: just update data, stay in IDLE\n actions: ['updateTaskData', 'emitTaskHydrate'],\n },\n ],\n // AgentContactReserved (applicable for direct incoming/consult/transfer/outdial)\n [TaskEvent.TASK_INCOMING]: {\n target: TaskState.OFFERED,\n actions: ['initializeTask', 'emitTaskIncoming'],\n },\n\n // AgentOutboundFailed can arrive before TASK_INCOMING due to race conditions\n [TaskEvent.OUTBOUND_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskEnd'],\n },\n\n // EP-DN split-leg ordering can deliver AgentConsulting before HYDRATE/TASK_INCOMING.\n // Do not drop it in IDLE; bootstrap to CONSULTING using event taskData.\n [TaskEvent.CONSULTING_ACTIVE]: {\n target: TaskState.CONSULTING,\n actions: [\n 'updateTaskData',\n 'setConsultInitiator',\n 'setConsultDestination',\n 'setConsultFromConference',\n 'setConsultAgentJoined',\n 'emitTaskConsultAccepted',\n 'emitTaskConsulting',\n ],\n },\n },\n },\n\n [TaskState.OFFERED]: {\n on: {\n // AgentContactOffer\n [TaskEvent.TASK_OFFERED]: {\n actions: ['updateTaskData', 'emitTaskOfferContact', 'requestAutoAnswer'],\n },\n // AgentContactAssigned\n [TaskEvent.ASSIGN]: [\n {\n guard: guards.isConsultingAssignment,\n target: TaskState.CONSULTING,\n actions: ['updateTaskData', 'emitTaskConsultAccepted', 'emitTaskConsulting'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskAssigned'],\n },\n ],\n // AgentOfferContactRONA\n [TaskEvent.RONA]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n },\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n [TaskEvent.CONTACT_ENDED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n // This needs to be handled for all assign failed scenarios (contact, buddy)\n // [AgentContactAssignFailed, AgentCtqFailed, AgentBlindTransferFailed,\n // AgentVTeamTransferFailed, AgentConsultTransferFailed]\n [TaskEvent.ASSIGN_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n },\n [TaskEvent.INVITE_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n },\n [TaskEvent.OUTBOUND_FAILED]: [\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskWrapup'],\n },\n {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskEnd'],\n },\n ],\n // AgentConsulting comes for received after the initial consult is accepted\n [TaskEvent.CONSULTING_ACTIVE]: [\n {\n target: TaskState.CONSULTING,\n actions: [\n 'updateTaskData',\n 'setConsultAgentJoined',\n 'emitTaskConsultAccepted',\n 'emitTaskConsulting',\n ],\n },\n ],\n // agentOfferConsult happens only on the receiver side of consult\n [TaskEvent.OFFER_CONSULT]: {\n actions: ['updateTaskData', 'emitTaskOfferConsult', 'requestAutoAnswer'],\n },\n // AgentConsultFailed - when consulted agent (Agent 2) doesn't answer (RONA or decline)\n // Clears the incoming consult notification by transitioning to TERMINATED\n [TaskEvent.CONSULT_FAILED]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskReject'],\n },\n // AgentConsultEnded - when consult initiator (Agent 1) ends the consult before\n // the consulted agent (Agent 2) accepts. Clears the incoming notification.\n [TaskEvent.CONSULT_END]: {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskReject'],\n },\n },\n },\n\n [TaskState.CONNECTED]: {\n on: {\n // AgentConsulting may arrive while machine is CONNECTED (EP-DN/event ordering).\n // Derive consultInitiator from payload so controls are set correctly.\n [TaskEvent.CONSULTING_ACTIVE]: {\n target: TaskState.CONSULTING,\n actions: [\n 'updateTaskData',\n 'setConsultInitiator',\n 'setConsultDestination',\n 'setConsultAgentJoined',\n 'emitTaskConsultAccepted',\n 'emitTaskConsulting',\n ],\n },\n // AgentContactAssigned can be resent after consult transfers; keep context in sync\n [TaskEvent.ASSIGN]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskAssigned'],\n },\n // Click of hold button\n [TaskEvent.HOLD_INITIATED]: {\n target: TaskState.HOLD_INITIATING,\n },\n // Remote hold from another login session (multi-login)\n [TaskEvent.HOLD_SUCCESS]: {\n target: TaskState.HELD,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n // Click of the consult button\n [TaskEvent.CONSULT]: {\n target: TaskState.CONSULT_INITIATING,\n actions: ['setConsultInitiator', 'setConsultDestination'],\n },\n // AgentConsultTransferred / AgentVTeamTransferred / AgentBlindTransferred\n [TaskEvent.TRANSFER_SUCCESS]: [\n {\n guard: guards.shouldWrapUpOrIsInitiator,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n // Receiver goes to connected as he receives transferSuccess event\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n [TaskEvent.TRANSFER_FAILED]: {\n actions: ['updateTaskData'],\n },\n // AgentContactEnded Event\n [TaskEvent.CONTACT_ENDED]: [\n {\n // Conference still active → CONFERENCING\n guard: guards.conferenceInProgressFromEvent,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'emitTaskConferenceStarted', 'requestCleanup'],\n },\n {\n // Agent should wrap up → WRAPPING_UP\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup', 'requestCleanup'],\n },\n {\n // Consulted agent → TERMINATED\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n ],\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n },\n [TaskEvent.PAUSE_RECORDING]: {\n actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingPaused'],\n },\n [TaskEvent.RESUME_RECORDING]: {\n actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingResumed'],\n },\n },\n },\n\n [TaskState.HOLD_INITIATING]: {\n on: {\n // AgentContactHeld Event\n [TaskEvent.HOLD_SUCCESS]: {\n target: TaskState.HELD,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n // AgentContactHoldFailed Event\n [TaskEvent.HOLD_FAILED]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData'],\n },\n },\n },\n\n [TaskState.HELD]: {\n on: {\n // Click of the unhold button\n [TaskEvent.UNHOLD_INITIATED]: {\n target: TaskState.RESUME_INITIATING,\n },\n // Remote resume from another login session (multi-login)\n [TaskEvent.UNHOLD_SUCCESS]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n },\n // Click of the consult button\n [TaskEvent.CONSULT]: {\n target: TaskState.CONSULT_INITIATING,\n actions: ['setConsultInitiator', 'setConsultDestination'],\n },\n // TODO: This may not be a valid transition, need to be removed\n // AgentConsultTransferred / AgentVTeamTransferred / AgentBlindTransferred\n [TaskEvent.TRANSFER_SUCCESS]: [\n {\n guard: guards.shouldWrapUpOrIsInitiator,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n [TaskEvent.TRANSFER_FAILED]: {\n actions: ['updateTaskData'],\n },\n [TaskEvent.CONTACT_ENDED]: [\n {\n guard: guards.conferenceInProgressFromEvent,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'emitTaskConferenceStarted', 'requestCleanup'],\n },\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup', 'requestCleanup'],\n },\n {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n },\n ],\n // TODO: This may not be a valid transition, this needs to be checked as well\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n },\n },\n },\n\n [TaskState.RESUME_INITIATING]: {\n on: {\n [TaskEvent.UNHOLD_SUCCESS]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n },\n [TaskEvent.UNHOLD_FAILED]: {\n target: TaskState.HELD,\n },\n },\n },\n\n [TaskState.CONSULT_INITIATING]: {\n on: {\n [TaskEvent.HOLD_SUCCESS]: {\n actions: ['updateTaskData'],\n },\n [TaskEvent.HOLD_FAILED]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n // AgentConsulting\n // NOTE: Don't set consultDestinationAgentJoined here - wait for CONSULTING_ACTIVE\n [TaskEvent.CONSULT_SUCCESS]: {\n target: TaskState.CONSULTING,\n actions: ['updateTaskData', 'setConsultInitiator'],\n },\n // AgentConsultFailed, API Failures, AgentCtqFailed\n [TaskEvent.CONSULT_FAILED]: [\n {\n // Consult from conference → back to CONFERENCING\n guard: ({context}) => context.consultFromConference === true,\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n {\n guard: guards.isPrimaryMediaOnHold,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'handleConsultFailed'],\n },\n ],\n // AgentCtqCancelled Event\n [TaskEvent.CTQ_CANCEL]: [\n {\n guard: guards.isPrimaryMediaOnHold,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n },\n },\n\n [TaskState.CONSULTING]: {\n on: {\n // AgentConsulting updates consulted agent arrival\n [TaskEvent.CONSULTING_ACTIVE]: {\n actions: [\n 'updateTaskData',\n 'setConsultAgentJoined',\n 'setConsultDestination',\n 'emitTaskConsulting',\n ],\n },\n\n // AgentConsultEnded\n [TaskEvent.CONSULT_END]: [\n {\n // Initiator returning to conference (flag set OR backend still shows conference)\n guard: ({context, event}) =>\n context.consultInitiator === true &&\n (context.consultFromConference === true \|\|\n guards.conferenceInProgressFromEvent({context, event})),\n target: TaskState.CONFERENCING,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Initiator already switched back to the main/customer leg\n guard: ({context}) =>\n context.consultInitiator === true && context.consultCallHeld === true,\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Customer left during consult → WRAPPING_UP\n guard: ({context, event}) => {\n const taskData = getTaskDataFromEvent(event);\n const cpd = taskData?.interaction?.callProcessingDetails;\n if (cpd?.hasCustomerLeft !== 'true') return false;\n\n return shouldWrapUpForThisAgent(context, taskData);\n },\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'emitTaskWrapup',\n 'requestCleanup',\n ],\n },\n {\n // Initiator (no conference) → HELD\n guard: ({context}) => context.consultInitiator === true,\n target: TaskState.HELD,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n },\n {\n // Consulted agent → TERMINATED\n target: TaskState.TERMINATED,\n actions: ['updateTaskData'],\n },\n ],\n\n // Switch between consult and main call (UI-driven toggle)\n [TaskEvent.SWITCH_TO_MAIN_CALL]: {\n actions: ['handleSwitchToMainCall', 'emitTaskSwitchCall'],\n },\n [TaskEvent.SWITCH_TO_CONSULT]: {\n actions: ['handleSwitchToConsult', 'emitTaskSwitchCall'],\n },\n [TaskEvent.HOLD_SUCCESS]: {\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n [TaskEvent.UNHOLD_SUCCESS]: {\n actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n },\n\n [TaskEvent.TRANSFER_SUCCESS]: [\n {\n guard: guards.shouldWrapUpOrIsInitiator,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n [TaskEvent.TRANSFER_FAILED]: {\n actions: ['updateTaskData'],\n },\n [TaskEvent.TRANSFER_CONFERENCE]: {\n // Track that this agent initiated the conference transfer so we can\n // apply the correct lifecycle transition when success arrives.\n actions: ['setTransferConferenceRequested', 'emitTaskTransferConference'],\n },\n [TaskEvent.TRANSFER_CONFERENCE_SUCCESS]: [\n {\n guard: ({context}) => context.transferConferenceRequested !== true,\n actions: [\n 'updateTaskData',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n ],\n },\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n 'emitTaskWrapup',\n ],\n },\n {\n // Non-initiator (consulted agent) stays in CONFERENCING\n guard: ({context}) => !context.consultInitiator,\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'clearConsultState',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n ],\n },\n {\n target: TaskState.TERMINATED,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n 'emitTaskEnd',\n ],\n },\n ],\n [TaskEvent.TRANSFER_CONFERENCE_FAILED]: {\n actions: ['clearTransferConferenceRequested', 'emitTaskTransferConferenceFailed'],\n },\n\n // AgentContactAssigned - receiver side becomes connected to customer\n [TaskEvent.ASSIGN]: {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'emitTaskAssigned'],\n },\n // AgentContactEnded\n [TaskEvent.CONTACT_ENDED]: {\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'markEnded',\n 'clearConsultState',\n 'emitTaskWrapup',\n 'requestCleanup',\n ],\n },\n [TaskEvent.TASK_WRAPUP]: {\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n [TaskEvent.MERGE_TO_CONFERENCE]: {\n target: TaskState.CONF_INITIATING,\n },\n // AgentConsultConferenced, ParticipantJoinedConference\n [TaskEvent.CONFERENCE_START]: {\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'handleConferenceStarted',\n 'clearConsultState',\n ],\n },\n },\n },\n\n [TaskState.CONF_INITIATING]: {\n on: {\n // AgentConsultConferenced, AgentConsultConferencing, ParticipantJoinedConference\n [TaskEvent.CONFERENCE_START]: {\n target: TaskState.CONFERENCING,\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'handleConferenceStarted',\n 'clearConsultState',\n ],\n },\n // AgentConsultConferenceFailed\n [TaskEvent.CONFERENCE_FAILED]: {\n target: TaskState.CONSULTING,\n actions: ['handleConferenceFailed', 'emitTaskConferenceFailed'],\n },\n // AgentConsultEnded while conference is initiating (end call before conference completes)\n [TaskEvent.CONSULT_END]: [\n {\n guard: ({event}) => {\n const taskData = getTaskDataFromEvent(event);\n\n return taskData?.interaction?.isTerminated === true;\n },\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n },\n },\n\n [TaskState.CONFERENCING]: {\n on: {\n [TaskEvent.CONFERENCE_START]: {\n actions: [\n 'updateTaskData',\n 'syncTaskDataFromEvent',\n 'clearConsultState',\n 'emitTaskConferenceStarted',\n ],\n },\n [TaskEvent.EXIT_CONFERENCE_SUCCESS]: [\n {\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskEnd'],\n },\n ],\n\n // Needed as all agents in conference get this event, hence we need to clear the consult state\n [TaskEvent.CONSULT_END]: [\n {\n guard: ({context, event}) => {\n const taskData = getTaskDataFromEvent(event);\n\n return (\n taskData?.interaction?.isTerminated === true &&\n shouldWrapUpForThisAgent(context, taskData)\n );\n },\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n actions: ['updateTaskData', 'clearConsultState'],\n },\n ],\n\n [TaskEvent.HOLD_SUCCESS]: {\n actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n },\n [TaskEvent.UNHOLD_SUCCESS]: {\n actions: ['updateTaskData', 'syncTaskDataFromEvent', 'setHoldState', 'emitTaskResume'],\n },\n\n // Start a new consult from within an active conference\n [TaskEvent.CONSULT]: {\n target: TaskState.CONSULT_INITIATING,\n actions: ['setConsultInitiator', 'setConsultDestination', 'setConsultFromConference'],\n },\n\n // Participant leaves - handle conference downgrade scenarios\n [TaskEvent.PARTICIPANT_LEAVE]: [\n {\n // Only the leaving agent should wrap up → WRAPPING_UP\n guard: (params) =>\n guards.didCurrentAgentLeaveConference(params) && guards.shouldWrapUp(params),\n target: TaskState.WRAPPING_UP,\n actions: [\n 'updateTaskData',\n 'handleParticipantLeft',\n 'markEnded',\n 'clearConsultState',\n 'emitTaskParticipantLeft',\n 'emitTaskWrapup',\n ],\n },\n {\n // Only the leaving agent (no wrapup) → TERMINATED\n guard: guards.didCurrentAgentLeaveConference,\n target: TaskState.TERMINATED,\n actions: [\n 'updateTaskData',\n 'handleParticipantLeft',\n 'markEnded',\n 'clearConsultState',\n 'emitTaskParticipantLeft',\n 'emitTaskEnd',\n ],\n },\n {\n // Conference downgraded, customer present → CONNECTED\n guard: (params) =>\n !guards.didCurrentAgentLeaveConference(params) &&\n guards.shouldDowngradeConferenceToConnected(params),\n target: TaskState.CONNECTED,\n actions: [\n 'updateTaskData',\n 'handleParticipantLeft',\n 'clearConsultState',\n 'emitTaskParticipantLeft',\n 'emitTaskConferenceEnded',\n ],\n },\n {actions: ['updateTaskData', 'handleParticipantLeft', 'emitTaskParticipantLeft']},\n ],\n\n [TaskEvent.TRANSFER_CONFERENCE]: {\n actions: ['setTransferConferenceRequested', 'emitTaskTransferConference'],\n },\n [TaskEvent.TRANSFER_CONFERENCE_SUCCESS]: [\n {\n // Not initiated by this agent → just refresh backend state.\n guard: ({context}) => context.transferConferenceRequested !== true,\n actions: [\n 'updateTaskData',\n 'handleTransferConferenceSuccess',\n 'clearTransferConferenceRequested',\n ],\n },\n ],\n [TaskEvent.TRANSFER_CONFERENCE_FAILED]: {\n actions: ['clearTransferConferenceRequested', 'emitTaskTransferConferenceFailed'],\n },\n\n // Conference ends explicitly\n [TaskEvent.CONFERENCE_END]: [\n {\n // Agent who should wrap up → WRAPPING_UP\n guard: guards.shouldWrapUp,\n target: TaskState.WRAPPING_UP,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n },\n {\n // Customer still in call → CONNECTED\n guard: ({context, event}) => {\n if (context.exitingConference === true) return false;\n const taskData = (event as any)?.taskData ?? context.taskData;\n if (!taskData?.interaction) return false;\n const mainCallId = taskData.interaction.mainInteractionId \|\| taskData.interactionId;\n if (!mainCallId) return false;\n\n return getIsCustomerInCall(taskData.interaction, mainCallId);\n },\n target: TaskState.CONNECTED,\n actions: ['updateTaskData', 'clearConsultState', 'emitTaskConferenceEnded'],\n },\n {\n // Otherwise → TERMINATED\n target: TaskState.TERMINATED,\n actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskEnd'],\n },\n ],\n\n // CONTACT_ENDED in conference\n [TaskEvent.CONTACT_ENDED]: [\n {\n // Conference still active → stay\n actions: ['updateTaskData', 'requestCleanup'],\n },\n ],\n },\n },\n\n [TaskState.WRAPPING_UP]: {\n // Only emit wrapup event on entry - task:end should only be emitted when COMPLETED\n entry: ['emitTaskWrapup'],\n on: {\n // AgentWrappedup Event\n [TaskEvent.WRAPUP_COMPLETE]: {\n target: TaskState.COMPLETED,\n actions: ['updateTaskData'],\n },\n },\n },\n\n [TaskState.COMPLETED]: {\n type: 'final' as const,\n entry: ['emitTaskWrappedup', 'cleanupResources'],\n },\n\n [TaskState.TERMINATED]: {\n type: 'final' as const,\n entry: ['cleanupResources'],\n },\n },\n };\n}\n\n/\n Create a task state machine instance using only the built-in actions.\n * The resulting machine is ready for most consumers that rely on the default\n * context mutators declared in actions.ts.\n \n @param uiControlConfig - UI control configuration\n * @returns StateMachine instance for task management\n */\nexport function createTaskStateMachine(\n uiControlConfig: UIControlConfig,\n options?: {actions?: Partial<TaskActionsMap>}\n) {\n return taskStateMachineSetup.createMachine(getTaskStateMachineConfig(uiControlConfig)).provide({\n actions: {\n ...actions,\n ...(options?.actions ?? {}),\n },\n });\n}\n\nexport type TaskStateMachine = ReturnType<typeof 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package/dist/services/task/state-machine/actions.js CHANGED Viewed

@@ -9,6 +9,7 @@ exports.updateUIControls = updateUIControls;
 var _xstate = require("xstate");
 var _constants = require("./constants");
 var _uiControlsComputer = require("./uiControlsComputer");
+var _guards = require("./guards");
 /**
  * Task State Machine Actions - Action implementations executed during state transitions
  */
@@ -57,22 +58,26 @@ const deriveTaskDataUpdates = (context, taskData) => taskData ? (() => {
     taskData,
     ...deriveRecordingState(taskData)
   };
+  const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;
+  const consultingActive = taskData?.interaction?.state === _constants.INTERACTION_STATE.CONSULTING || (0, _guards.hasActiveConsultInPostCall)(taskData, selfAgentId);
   if (taskData.destAgentId) {
-    updates.consultDestinationAgentId = taskData.destAgentId;
+    const isEpDnWithStoredId = context.consultDestinationType === 'entryPoint' && context.consultDestinationAgentId;
+    if (!isEpDnWithStoredId) {
+      updates.consultDestinationAgentId = taskData.destAgentId;
+    }
   }
-  if (taskData.interaction?.state === 'consulting' && taskData.destinationType) {
+  if (consultingActive && taskData.destinationType) {
     updates.consultDestinationType = taskData.destinationType;
   }
   if (!context.consultInitiator) {
-    const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;
     const consultInitiator = determineConsultInitiator(taskData, selfAgentId);
     if (consultInitiator !== undefined) {
       updates.consultInitiator = consultInitiator;
-    } else if (taskData.interaction?.state === 'consulting' && taskData.isConsulted === false) {
+    } else if (consultingActive && taskData.isConsulted === false) {
       updates.consultInitiator = true;
     }
   }
-  if (taskData.interaction?.state === 'consulting') {
+  if (consultingActive && taskData.interaction) {
     if (!context.consultDestinationAgentJoined) {
       const hasJoinedConsultee = Boolean(taskData.interaction.participants && Object.values(taskData.interaction.participants).some(p => p?.isConsulted === true && !p?.hasLeft));
       const cpd = taskData.interaction?.callProcessingDetails;
@@ -186,7 +191,7 @@ const actions = exports.actions = {
     }
     const taskData = getTaskDataFromEvent(event);
     const consultDestinationType = 'destinationType' in event ? event.destinationType ?? null : null;
-    const consultDestinationAgentId = 'destAgentId' in event ? event.destAgentId ?? null : null;
+    const consultDestinationAgentId = ('destAgentId' in event ? event.destAgentId : null) ?? ('destination' in event ? event.destination : null) ?? null;
     return {
       consultDestinationType,
       consultDestinationAgentId,

package/dist/services/task/state-machine/actions.js.map CHANGED Viewed

	@@ -1 +1 @@
1	- {"version":3,"names":["_xstate","require","_constants","_uiControlsComputer","determineConsultInitiator","taskData","selfAgentId","undefined","consultingAgentId","isConsulted","deriveRecordingState","callProcessingDetails","interaction","update","recordingStarted","recordInProgress","isPaused","recordingControlsAvailable","recordingInProgress","deriveTaskDataUpdates","context","updates","destAgentId","consultDestinationAgentId","state","destinationType","consultDestinationType","consultInitiator","uiControlConfig","agentId","consultDestinationAgentJoined","hasJoinedConsultee","Boolean","participants","Object","values","some","p","hasLeft","cpd","backendSaysJoined","hasEpDnParticipant","pType","effectiveConsultInitiator","consultMediaId","consultMediaResourceId","consultMedia","media","find","m","mType","consultCallHeld","isHold","getTaskDataFromEvent","event","createInitialContext","initialState","TaskState","IDLE","baseContext","exitingConference","consultFromConference","transferConferenceRequested","uiControls","getDefaultUIControls","computeUIControls","updateUIControls","currentState","assign","actions","exports","initializeTask","updateTaskData","setConsultInitiator","type","TaskEvent","CONSULT","handleConsultFailed","handleConferenceStarted","setConsultDestination","setConsultFromConference","forceConsultInitiator","setConsultAgentJoined","CONSULTING_ACTIVE","eventValue","setRecordingState","PAUSE_RECORDING","RESUME_RECORDING","clearConsultState","setTransferConferenceRequested","clearTransferConferenceRequested","setConsultCallHeld","clearConsultCallHeld","handleSwitchToMainCall","handleSwitchToConsult","handleConferenceFailed","handleParticipantLeft","setExitingConference","handleTransferConferenceSuccess","setHoldState","HOLD_SUCCESS","UNHOLD_SUCCESS","mediaResourceId","mediaEntry","updatedMedia","isConsultMedia","markEnded","requestAutoAnswer","requestCleanup","cleanupResources","emitTaskIncoming","emitTaskHydrate","emitTaskOfferContact","emitTaskAssigned","emitTaskHold","emitTaskResume","emitTaskEnd","emitTaskOfferConsult","emitTaskConsultCreated","emitTaskConsulting","emitTaskConsultAccepted","emitTaskConsultEnd","emitTaskReject","emitTaskWrapup","emitTaskRecordingStarted","emitTaskRecordingPaused","emitTaskRecordingResumed","emitTaskWrappedup","emitTaskParticipantLeft","emitTaskConferenceStarted","emitTaskConferenceEnded","emitTaskExitConference","emitTaskTransferConference","emitTaskSwitchCall","emitTaskConferenceFailed","emitTaskTransferConferenceFailed","emitTaskOutdialFailed"],"sources":["actions.ts"],"sourcesContent":["/*\n Task State Machine Actions - Action implementations executed during state transitions\n /\n\nimport {assign} from 'xstate';\nimport {\n TaskContext,\n TaskEventPayload,\n UIControlConfig,\n TaskActionsMap,\n TaskActionArgs,\n RecordingStateUpdate,\n} from './types';\nimport {TaskEvent, TaskState} from './constants';\nimport {DestinationType, TaskData} from '../types';\nimport {computeUIControls, getDefaultUIControls} from './uiControlsComputer';\n\nconst determineConsultInitiator = (\n taskData: TaskData \| undefined,\n selfAgentId: string \| undefined\n): boolean \| undefined => {\n if (!selfAgentId) return undefined;\n\n if (taskData?.consultingAgentId) {\n return taskData.consultingAgentId === selfAgentId;\n }\n\n if (taskData?.isConsulted === true) return false;\n\n return undefined;\n};\n\nconst deriveRecordingState = (taskData?: TaskData \| null): RecordingStateUpdate => {\n const callProcessingDetails = taskData?.interaction?.callProcessingDetails;\n\n if (!callProcessingDetails) {\n return {};\n }\n\n const update: RecordingStateUpdate = {};\n const {recordingStarted, recordInProgress, isPaused} = callProcessingDetails as {\n recordingStarted?: boolean;\n recordInProgress?: boolean;\n isPaused?: boolean;\n };\n\n if (recordingStarted !== undefined) {\n update.recordingControlsAvailable = recordingStarted;\n if (!recordingStarted) {\n update.recordingInProgress = false;\n }\n }\n\n if (recordInProgress !== undefined) {\n update.recordingControlsAvailable = recordInProgress \|\| recordingStarted \|\| false;\n update.recordingInProgress = recordInProgress;\n }\n\n if (\n update.recordingControlsAvailable === undefined &&\n update.recordingInProgress === undefined &&\n recordingStarted\n ) {\n update.recordingControlsAvailable = true;\n update.recordingInProgress = true;\n }\n\n if (isPaused !== undefined) {\n update.recordingControlsAvailable = true;\n update.recordingInProgress = !isPaused;\n }\n\n return update;\n};\n\nconst deriveTaskDataUpdates = (context: TaskContext, taskData: TaskData \| undefined) =>\n taskData\n ? (() => {\n const updates: Partial<TaskContext> = {\n taskData,\n ...deriveRecordingState(taskData),\n };\n\n if (taskData.destAgentId) {\n updates.consultDestinationAgentId = taskData.destAgentId;\n }\n if (taskData.interaction?.state === 'consulting' && taskData.destinationType) {\n updates.consultDestinationType = taskData.destinationType as DestinationType;\n }\n\n if (!context.consultInitiator) {\n const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n if (consultInitiator !== undefined) {\n updates.consultInitiator = consultInitiator;\n } else if (\n taskData.interaction?.state === 'consulting' &&\n taskData.isConsulted === false\n ) {\n updates.consultInitiator = true;\n }\n }\n\n if (taskData.interaction?.state === 'consulting') {\n if (!context.consultDestinationAgentJoined) {\n const hasJoinedConsultee = Boolean(\n taskData.interaction.participants &&\n Object.values(taskData.interaction.participants).some(\n (p: any) => p?.isConsulted === true && !p?.hasLeft\n )\n );\n const cpd = taskData.interaction?.callProcessingDetails;\n const backendSaysJoined = cpd?.consultDestinationAgentJoined === 'true';\n if (hasJoinedConsultee \|\| backendSaysJoined)\n updates.consultDestinationAgentJoined = true;\n }\n\n if (!context.consultDestinationType && !updates.consultDestinationType) {\n const hasEpDnParticipant = Boolean(\n taskData.interaction.participants &&\n Object.values(taskData.interaction.participants).some(\n (p: any) => p?.pType === 'EP-DN' && !p?.hasLeft\n )\n );\n if (hasEpDnParticipant) updates.consultDestinationType = 'entryPoint' as any;\n }\n\n const effectiveConsultInitiator = updates.consultInitiator ?? context.consultInitiator;\n if (effectiveConsultInitiator) {\n const consultMediaId = taskData.consultMediaResourceId;\n const consultMedia: any = consultMediaId\n ? taskData.interaction.media?.[consultMediaId]\n : Object.values(taskData.interaction.media ?? {}).find(\n (m: any) => m?.mType === 'consult'\n );\n if (consultMedia) {\n updates.consultCallHeld = Boolean(consultMedia.isHold);\n }\n }\n }\n\n return updates;\n })()\n : {};\n\nconst getTaskDataFromEvent = (event?: TaskEventPayload): TaskData \| undefined =>\n event && typeof event === 'object' ? (event as any).taskData : undefined;\n\nexport function createInitialContext(\n uiControlConfig: UIControlConfig,\n initialState: TaskState = TaskState.IDLE\n): TaskContext {\n const baseContext: TaskContext = {\n taskData: null,\n consultInitiator: false,\n exitingConference: false,\n consultFromConference: false,\n transferConferenceRequested: false,\n consultDestinationType: null,\n consultDestinationAgentId: null,\n consultDestinationAgentJoined: false,\n consultCallHeld: false,\n recordingControlsAvailable: false,\n recordingInProgress: false,\n uiControlConfig,\n uiControls: getDefaultUIControls(),\n };\n\n baseContext.uiControls = computeUIControls(initialState, baseContext);\n\n return baseContext;\n}\n\nexport function updateUIControls(currentState: TaskState) {\n return assign(({context}: TaskActionArgs) => ({\n uiControls: computeUIControls(currentState, context),\n }));\n}\n\nexport const actions: TaskActionsMap = {\n initializeTask: assign(({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n return {\n consultInitiator: false,\n exitingConference: false,\n consultDestinationType: null,\n consultDestinationAgentJoined: false,\n ...deriveTaskDataUpdates(context, getTaskDataFromEvent(event)),\n };\n }),\n\n /\n Update task data from ASSIGN event\n /\n updateTaskData: assign(({context, event}: TaskActionArgs) => {\n return deriveTaskDataUpdates(context, getTaskDataFromEvent(event));\n }),\n\n /\n Set consult initiator flag\n \n IMPORTANT: This action is called for CONSULT (user action) and CONSULT_CREATED (backend event).\n * For CONSULT (user action): The user explicitly clicked Consult, so they ARE the initiator.\n * For CONSULT_CREATED (backend event): Check taskData.isConsulted to determine if this agent\n * is the initiator. If isConsulted === true, this is Agent B (the consulted party), NOT the initiator.\n \n This prevents all agents in a conference from becoming consultInitiator when one agent\n * starts a new consult.\n */\n setConsultInitiator: assign(({event}: TaskActionArgs) => {\n const taskData = getTaskDataFromEvent(event);\n\n if (event.type === TaskEvent.CONSULT) return {consultInitiator: true};\n\n const selfAgentId = taskData?.agentId;\n const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n if (consultInitiator === true) return {consultInitiator: true};\n if (consultInitiator === false) return {consultInitiator: false};\n\n return {};\n }),\n\n handleConsultFailed: assign({consultDestinationAgentJoined: false, consultInitiator: false}),\n handleConferenceStarted: assign({consultInitiator: false}),\n\n setConsultDestination: assign(({event}: TaskActionArgs) => {\n if (!event \|\| event.type !== TaskEvent.CONSULT) {\n return {};\n }\n\n const taskData = getTaskDataFromEvent(event);\n const consultDestinationType =\n 'destinationType' in event ? event.destinationType ?? null : null;\n const consultDestinationAgentId = 'destAgentId' in event ? event.destAgentId ?? null : null;\n\n return {\n consultDestinationType,\n consultDestinationAgentId,\n consultDestinationAgentJoined: false,\n consultFromConference: false,\n taskData: {\n ...taskData,\n destAgentId: consultDestinationAgentId,\n },\n };\n }),\n\n setConsultFromConference: assign({consultFromConference: true}),\n\n forceConsultInitiator: assign({consultInitiator: true}),\n\n setConsultAgentJoined: assign(\n ({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n if (context.consultDestinationAgentJoined) {\n return {};\n }\n\n if (\n !event \|\|\n event.type !== TaskEvent.CONSULTING_ACTIVE \|\|\n !('consultDestinationAgentJoined' in event)\n ) {\n return {};\n }\n\n const eventValue = (event as {consultDestinationAgentJoined: boolean})\n .consultDestinationAgentJoined;\n\n return eventValue ? {consultDestinationAgentJoined: true} : {};\n }\n ),\n\n setRecordingState: assign(({event}: TaskActionArgs) => {\n if (!event \|\| !('type' in event)) {\n return {};\n }\n\n if (event.type === TaskEvent.PAUSE_RECORDING) {\n return {\n recordingControlsAvailable: true,\n recordingInProgress: false,\n };\n }\n if (event.type === TaskEvent.RESUME_RECORDING) {\n return {\n recordingControlsAvailable: true,\n recordingInProgress: true,\n };\n }\n\n return {};\n }),\n\n clearConsultState: assign({\n consultDestinationType: null,\n consultDestinationAgentId: null,\n consultDestinationAgentJoined: false,\n consultInitiator: false,\n exitingConference: false,\n consultCallHeld: false,\n consultFromConference: false,\n transferConferenceRequested: false,\n }),\n\n setTransferConferenceRequested: assign({transferConferenceRequested: true}),\n clearTransferConferenceRequested: assign({transferConferenceRequested: false}),\n\n setConsultCallHeld: assign({consultCallHeld: true}),\n clearConsultCallHeld: assign({consultCallHeld: false}),\n handleSwitchToMainCall: assign({consultCallHeld: true}),\n handleSwitchToConsult: assign({consultCallHeld: false}),\n\n handleConferenceFailed: assign(({event}: TaskActionArgs) => {\n const taskData = getTaskDataFromEvent(event);\n\n return taskData ? {taskData} : {};\n }),\n handleParticipantLeft: assign(({event}: TaskActionArgs) => {\n const taskData = getTaskDataFromEvent(event);\n\n return taskData ? {taskData} : {};\n }),\n\n setExitingConference: assign({exitingConference: true}),\n\n handleTransferConferenceSuccess: assign(({event}: TaskActionArgs) => {\n const taskData = getTaskDataFromEvent(event);\n\n return taskData ? {taskData} : {};\n }),\n\n setHoldState: assign(({context, event}: TaskActionArgs) => {\n if (\n !event \|\|\n (event.type !== TaskEvent.HOLD_SUCCESS && event.type !== TaskEvent.UNHOLD_SUCCESS)\n ) {\n return {};\n }\n\n const mediaResourceId =\n 'mediaResourceId' in event\n ? (event as {mediaResourceId?: string}).mediaResourceId\n : undefined;\n\n if (!mediaResourceId) {\n return {};\n }\n\n const interaction = context.taskData?.interaction;\n const mediaEntry = interaction?.media?.[mediaResourceId];\n\n if (!interaction \|\| !mediaEntry) {\n return {};\n }\n\n const updatedMedia = {\n ...interaction.media,\n [mediaResourceId]: {\n ...mediaEntry,\n isHold: event.type === TaskEvent.HOLD_SUCCESS,\n },\n };\n\n const updates: Partial<TaskContext> = {\n taskData: {\n ...(context.taskData as TaskData),\n interaction: {\n ...interaction,\n media: updatedMedia,\n },\n },\n };\n\n const consultMediaId = context.taskData?.consultMediaResourceId;\n const isConsultMedia = consultMediaId\n ? mediaResourceId === consultMediaId\n : mediaEntry?.mType === 'consult';\n\n if (isConsultMedia && context.consultInitiator) {\n updates.consultCallHeld = event.type === TaskEvent.HOLD_SUCCESS;\n }\n\n return updates;\n }),\n\n markEnded: assign(() => ({\n recordingControlsAvailable: false,\n recordingInProgress: false,\n })),\n\n requestAutoAnswer: () => undefined,\n requestCleanup: () => undefined,\n cleanupResources: () => undefined,\n\n // Event emitters - placeholders overridden by consumers\n emitTaskIncoming: () => undefined,\n emitTaskHydrate: () => undefined,\n emitTaskOfferContact: () => undefined,\n emitTaskAssigned: () => undefined,\n emitTaskHold: () => undefined,\n emitTaskResume: () => undefined,\n emitTaskEnd: () => undefined,\n emitTaskOfferConsult: () => undefined,\n emitTaskConsultCreated: () => undefined,\n emitTaskConsulting: () => undefined,\n emitTaskConsultAccepted: () => undefined,\n emitTaskConsultEnd: () => undefined,\n emitTaskReject: () => undefined,\n emitTaskWrapup: () => undefined,\n emitTaskRecordingStarted: () => undefined,\n emitTaskRecordingPaused: () => undefined,\n emitTaskRecordingResumed: () => undefined,\n emitTaskWrappedup: () => undefined,\n emitTaskParticipantLeft: () => undefined,\n 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(() => {\n const updates: Partial<TaskContext> = {\n taskData,\n ...deriveRecordingState(taskData),\n };\n\n const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n const consultingActive =\n taskData?.interaction?.state === INTERACTION_STATE.CONSULTING \|\|\n hasActiveConsultInPostCall(taskData, selfAgentId);\n\n if (taskData.destAgentId) {\n const isEpDnWithStoredId =\n context.consultDestinationType === 'entryPoint' && context.consultDestinationAgentId;\n if (!isEpDnWithStoredId) {\n updates.consultDestinationAgentId = taskData.destAgentId;\n }\n }\n if (consultingActive && taskData.destinationType) {\n updates.consultDestinationType = taskData.destinationType as DestinationType;\n }\n\n if (!context.consultInitiator) {\n const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n if (consultInitiator !== undefined) {\n updates.consultInitiator = consultInitiator;\n } else if (consultingActive && taskData.isConsulted === false) {\n updates.consultInitiator = true;\n }\n }\n\n if (consultingActive && taskData.interaction) {\n if (!context.consultDestinationAgentJoined) {\n const hasJoinedConsultee = Boolean(\n taskData.interaction.participants &&\n Object.values(taskData.interaction.participants).some(\n (p: any) => p?.isConsulted === true && !p?.hasLeft\n )\n );\n const cpd = taskData.interaction?.callProcessingDetails;\n const backendSaysJoined = cpd?.consultDestinationAgentJoined === 'true';\n if (hasJoinedConsultee \|\| backendSaysJoined)\n updates.consultDestinationAgentJoined = true;\n }\n\n if (!context.consultDestinationType && !updates.consultDestinationType) {\n const hasEpDnParticipant = Boolean(\n taskData.interaction.participants &&\n Object.values(taskData.interaction.participants).some(\n (p: any) => p?.pType === 'EP-DN' && !p?.hasLeft\n )\n );\n if (hasEpDnParticipant) updates.consultDestinationType = 'entryPoint' as any;\n }\n\n const effectiveConsultInitiator = updates.consultInitiator ?? context.consultInitiator;\n if (effectiveConsultInitiator) {\n const consultMediaId = taskData.consultMediaResourceId;\n const consultMedia: any = consultMediaId\n ? taskData.interaction.media?.[consultMediaId]\n : Object.values(taskData.interaction.media ?? {}).find(\n (m: any) => m?.mType === 'consult'\n );\n if (consultMedia) {\n updates.consultCallHeld = Boolean(consultMedia.isHold);\n }\n }\n }\n\n return updates;\n })()\n : {};\n\nconst getTaskDataFromEvent = (event?: TaskEventPayload): TaskData \| undefined =>\n event && typeof event === 'object' ? (event as any).taskData : undefined;\n\nexport function createInitialContext(\n uiControlConfig: UIControlConfig,\n initialState: TaskState = TaskState.IDLE\n): TaskContext {\n const baseContext: TaskContext = {\n taskData: null,\n consultInitiator: false,\n exitingConference: false,\n consultFromConference: false,\n transferConferenceRequested: false,\n consultDestinationType: null,\n consultDestinationAgentId: null,\n consultDestinationAgentJoined: false,\n consultCallHeld: false,\n recordingControlsAvailable: false,\n recordingInProgress: false,\n uiControlConfig,\n uiControls: getDefaultUIControls(),\n };\n\n baseContext.uiControls = computeUIControls(initialState, baseContext);\n\n return baseContext;\n}\n\nexport function updateUIControls(currentState: TaskState) {\n return assign(({context}: TaskActionArgs) => ({\n uiControls: computeUIControls(currentState, context),\n }));\n}\n\nexport const actions: TaskActionsMap = {\n initializeTask: assign(({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n return {\n consultInitiator: false,\n exitingConference: false,\n consultDestinationType: null,\n consultDestinationAgentJoined: false,\n ...deriveTaskDataUpdates(context, getTaskDataFromEvent(event)),\n };\n }),\n\n /\n Update task data from ASSIGN event\n /\n updateTaskData: assign(({context, event}: TaskActionArgs) => {\n return deriveTaskDataUpdates(context, getTaskDataFromEvent(event));\n }),\n\n /\n Set consult initiator flag\n \n IMPORTANT: This action is called for CONSULT (user action) and CONSULT_CREATED (backend event).\n * For CONSULT (user action): The user explicitly clicked Consult, so they ARE the initiator.\n * For CONSULT_CREATED (backend event): Check taskData.isConsulted to determine if this agent\n * is the initiator. If isConsulted === true, this is Agent B (the consulted party), NOT the initiator.\n \n This prevents all agents in a conference from becoming consultInitiator when one agent\n * starts a new consult.\n */\n setConsultInitiator: assign(({event}: TaskActionArgs) => {\n const taskData = getTaskDataFromEvent(event);\n\n if (event.type === TaskEvent.CONSULT) return {consultInitiator: true};\n\n const selfAgentId = taskData?.agentId;\n const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n if (consultInitiator === true) return {consultInitiator: true};\n if (consultInitiator === false) return {consultInitiator: false};\n\n return {};\n }),\n\n handleConsultFailed: assign({consultDestinationAgentJoined: false, consultInitiator: false}),\n handleConferenceStarted: assign({consultInitiator: false}),\n\n setConsultDestination: assign(({event}: TaskActionArgs) => {\n if (!event \|\| event.type !== TaskEvent.CONSULT) {\n return {};\n }\n\n const taskData = getTaskDataFromEvent(event);\n const consultDestinationType =\n 'destinationType' in event ? event.destinationType ?? null : null;\n const consultDestinationAgentId =\n ('destAgentId' in event ? event.destAgentId : null) ??\n ('destination' in event ? (event as any).destination : null) ??\n null;\n\n return {\n consultDestinationType,\n consultDestinationAgentId,\n consultDestinationAgentJoined: false,\n consultFromConference: false,\n taskData: {\n ...taskData,\n destAgentId: consultDestinationAgentId,\n },\n };\n }),\n\n setConsultFromConference: assign({consultFromConference: true}),\n\n forceConsultInitiator: assign({consultInitiator: true}),\n\n setConsultAgentJoined: assign(\n ({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n if (context.consultDestinationAgentJoined) {\n return {};\n }\n\n if (\n !event \|\|\n event.type !== TaskEvent.CONSULTING_ACTIVE \|\|\n !('consultDestinationAgentJoined' in event)\n ) {\n return {};\n }\n\n const eventValue = (event as {consultDestinationAgentJoined: boolean})\n .consultDestinationAgentJoined;\n\n return eventValue ? {consultDestinationAgentJoined: true} : {};\n }\n ),\n\n setRecordingState: assign(({event}: TaskActionArgs) => {\n if (!event \|\| !('type' in event)) {\n return {};\n }\n\n if (event.type === TaskEvent.PAUSE_RECORDING) {\n return {\n recordingControlsAvailable: true,\n recordingInProgress: false,\n };\n }\n if (event.type === TaskEvent.RESUME_RECORDING) {\n return {\n recordingControlsAvailable: true,\n recordingInProgress: true,\n };\n }\n\n return {};\n }),\n\n clearConsultState: assign({\n consultDestinationType: null,\n consultDestinationAgentId: null,\n consultDestinationAgentJoined: false,\n consultInitiator: false,\n exitingConference: false,\n consultCallHeld: false,\n consultFromConference: false,\n transferConferenceRequested: false,\n }),\n\n setTransferConferenceRequested: assign({transferConferenceRequested: true}),\n clearTransferConferenceRequested: assign({transferConferenceRequested: false}),\n\n setConsultCallHeld: assign({consultCallHeld: true}),\n clearConsultCallHeld: assign({consultCallHeld: false}),\n handleSwitchToMainCall: assign({consultCallHeld: true}),\n handleSwitchToConsult: assign({consultCallHeld: false}),\n\n handleConferenceFailed: assign(({event}: TaskActionArgs) => {\n const taskData = getTaskDataFromEvent(event);\n\n return taskData ? {taskData} : {};\n }),\n handleParticipantLeft: assign(({event}: TaskActionArgs) => {\n const taskData = getTaskDataFromEvent(event);\n\n return taskData ? {taskData} : {};\n }),\n\n setExitingConference: assign({exitingConference: true}),\n\n handleTransferConferenceSuccess: assign(({event}: TaskActionArgs) => {\n const taskData = getTaskDataFromEvent(event);\n\n return taskData ? {taskData} : {};\n }),\n\n setHoldState: assign(({context, event}: TaskActionArgs) => {\n if (\n !event \|\|\n (event.type !== TaskEvent.HOLD_SUCCESS && event.type !== TaskEvent.UNHOLD_SUCCESS)\n ) {\n return {};\n }\n\n const mediaResourceId =\n 'mediaResourceId' in event\n ? (event as {mediaResourceId?: string}).mediaResourceId\n : undefined;\n\n if (!mediaResourceId) {\n return {};\n }\n\n const interaction = context.taskData?.interaction;\n const mediaEntry = interaction?.media?.[mediaResourceId];\n\n if (!interaction \|\| !mediaEntry) {\n return {};\n }\n\n const updatedMedia = {\n ...interaction.media,\n [mediaResourceId]: {\n ...mediaEntry,\n isHold: event.type === TaskEvent.HOLD_SUCCESS,\n },\n };\n\n const updates: Partial<TaskContext> = {\n taskData: {\n ...(context.taskData as TaskData),\n interaction: {\n ...interaction,\n media: updatedMedia,\n },\n },\n };\n\n const consultMediaId = context.taskData?.consultMediaResourceId;\n const isConsultMedia = consultMediaId\n ? mediaResourceId === consultMediaId\n : mediaEntry?.mType === 'consult';\n\n if (isConsultMedia && context.consultInitiator) {\n updates.consultCallHeld = event.type === TaskEvent.HOLD_SUCCESS;\n }\n\n return updates;\n }),\n\n markEnded: assign(() => ({\n recordingControlsAvailable: false,\n recordingInProgress: false,\n })),\n\n requestAutoAnswer: () => undefined,\n requestCleanup: () => undefined,\n cleanupResources: () => undefined,\n\n // Event emitters - placeholders overridden by consumers\n emitTaskIncoming: () => undefined,\n emitTaskHydrate: () => undefined,\n emitTaskOfferContact: () => undefined,\n emitTaskAssigned: () => undefined,\n emitTaskHold: () => undefined,\n emitTaskResume: () => undefined,\n emitTaskEnd: () => undefined,\n emitTaskOfferConsult: () => undefined,\n emitTaskConsultCreated: () => undefined,\n emitTaskConsulting: () => undefined,\n emitTaskConsultAccepted: () => undefined,\n emitTaskConsultEnd: () => undefined,\n emitTaskReject: () => undefined,\n emitTaskWrapup: () => undefined,\n emitTaskRecordingStarted: () => undefined,\n emitTaskRecordingPaused: () => undefined,\n emitTaskRecordingResumed: () => undefined,\n emitTaskWrappedup: () => undefined,\n emitTaskParticipantLeft: () => undefined,\n 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package/dist/services/task/state-machine/constants.js CHANGED Viewed

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.TaskState = exports.TaskEvent = exports.PARTICIPANT_TYPE = exports.MEDIA_TYPE_MAIN_CALL = exports.MEDIA_TYPE_CONSULT = exports.MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE = void 0;
+exports.TaskState = exports.TaskEvent = exports.PARTICIPANT_TYPE = exports.MEDIA_TYPE_MAIN_CALL = exports.MEDIA_TYPE_CONSULT = exports.MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE = exports.INTERACTION_STATE = exports.CONSULT_STATE = void 0;
 /**
  * Constants for the task state machine.
  * These enums define the allowed states, events, and built-in action identifiers.
@@ -39,6 +39,25 @@ const MEDIA_TYPE_CONSULT = exports.MEDIA_TYPE_CONSULT = 'consult';
 /** Media type for main calls */
 const MEDIA_TYPE_MAIN_CALL = exports.MEDIA_TYPE_MAIN_CALL = 'mainCall';
+// ============================================
+// Backend Interaction State Constants
+// ============================================
+/** Backend interaction state values (from server payloads) */
+const INTERACTION_STATE = exports.INTERACTION_STATE = {
+  CONSULTING: 'consulting',
+  POST_CALL: 'post_call',
+  CONFERENCE: 'conference',
+  CONNECTED: 'connected',
+  NEW: 'new'
+};
+/** Backend participant consultState values */
+const CONSULT_STATE = exports.CONSULT_STATE = {
+  CONSULTING: 'consulting',
+  CONFERENCING: 'conferencing'
+};
 // ============================================
 // State Machine Enums
 // ============================================

package/dist/services/task/state-machine/constants.js.map CHANGED Viewed

	@@ -1 +1 @@
1	- {"version":3,"names":["MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE","exports","PARTICIPANT_TYPE","CUSTOMER","SUPERVISOR","VVA","MEDIA_TYPE_CONSULT","MEDIA_TYPE_MAIN_CALL","TaskState","TaskEvent"],"sources":["constants.ts"],"sourcesContent":["/*\n Constants for the task state machine.\n * These enums define the allowed states, events, and built-in action identifiers.\n /\n\n// ============================================\n// Conference Constants\n// ============================================\n\n/\n Maximum number of participants allowed in a multi-party conference.\n * Max 7 counted agents + 1 customer.\n /\nexport const MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE = 7;\n\n// ============================================\n// Participant Type Constants\n// ============================================\n\n/* Participant types for conference filtering /\nexport const PARTICIPANT_TYPE = {\n CUSTOMER: 'Customer',\n SUPERVISOR: 'Supervisor',\n VVA: 'VVA',\n} as const;\n\nexport type ParticipantType = (typeof PARTICIPANT_TYPE)[keyof typeof PARTICIPANT_TYPE];\n\n// ============================================\n// Media Type Constants\n// ============================================\n\n/* Media type for consult calls /\nexport const MEDIA_TYPE_CONSULT = 'consult';\n\n/* Media type for main calls */\nexport const MEDIA_TYPE_MAIN_CALL = 'mainCall';\n\n// ============================================\n// State Machine Enums\n// ============================================\n\nexport enum TaskState {\n IDLE = 'IDLE',\n OFFERED = 'OFFERED',\n CONNECTED = 'CONNECTED',\n\n // Intermediate states for async operations\n HOLD_INITIATING = 'HOLD_INITIATING',\n HELD = 'HELD',\n RESUME_INITIATING = 'RESUME_INITIATING',\n CONSULT_INITIATING = 'CONSULT_INITIATING',\n CONSULTING = 'CONSULTING',\n CONF_INITIATING = 'CONF_INITIATING',\n\n CONFERENCING = 'CONFERENCING',\n WRAPPING_UP = 'WRAPPING_UP',\n COMPLETED = 'COMPLETED',\n TERMINATED = 'TERMINATED',\n\n // NOT IMPLEMENTED: MPC (Multi-Party Conference) states\n CONSULT_INITIATED = 'CONSULT_INITIATED',\n CONSULT_COMPLETED = 'CONSULT_COMPLETED',\n // NOT IMPLEMENTED: Post-call state (isWxccPostCallEnabled feature flag)\n POST_CALL = 'POST_CALL',\n // NOT IMPLEMENTED: Parked state\n PARKED = 'PARKED',\n // NOT IMPLEMENTED: Monitoring/Supervisory states\n MONITORING = 'MONITORING',\n}\n\nexport enum TaskEvent {\n TASK_INCOMING = 'TASK_INCOMING',\n TASK_OFFERED = 'TASK_OFFERED',\n\n // Offer events\n OFFER_CONSULT = 'OFFER_CONSULT',\n HYDRATE = 'HYDRATE',\n\n // Internal \"data refresh\" events\n CONTACT_UPDATED = 'CONTACT_UPDATED',\n CONTACT_OWNER_CHANGED = 'CONTACT_OWNER_CHANGED',\n\n // Assignment events\n ASSIGN = 'ASSIGN',\n\n // Hold/Resume events\n HOLD_SUCCESS = 'HOLD_SUCCESS',\n HOLD_FAILED = 'HOLD_FAILED',\n UNHOLD_SUCCESS = 'UNHOLD_SUCCESS',\n UNHOLD_FAILED = 'UNHOLD_FAILED',\n HOLD_INITIATED = 'HOLD_INITIATED',\n UNHOLD_INITIATED = 'UNHOLD_INITIATED',\n\n // Consult events\n CONSULT = 'CONSULT',\n CONSULT_SUCCESS = 'CONSULT_SUCCESS',\n CONSULT_CREATED = 'CONSULT_CREATED',\n CONSULTING_ACTIVE = 'CONSULTING_ACTIVE',\n CONSULT_END = 'CONSULT_END',\n CONSULT_FAILED = 'CONSULT_FAILED',\n\n // Conference events\n MERGE_TO_CONFERENCE = 'MERGE_TO_CONFERENCE',\n CONFERENCE_START = 'CONFERENCE_START',\n CONFERENCE_FAILED = 'CONFERENCE_FAILED',\n CONFERENCE_END = 'CONFERENCE_END',\n TRANSFER_CONFERENCE = 'TRANSFER_CONFERENCE',\n TRANSFER_CONFERENCE_SUCCESS = 'TRANSFER_CONFERENCE_SUCCESS',\n TRANSFER_CONFERENCE_FAILED = 'TRANSFER_CONFERENCE_FAILED',\n PARTICIPANT_LEAVE = 'PARTICIPANT_LEAVE',\n EXIT_CONFERENCE = 'EXIT_CONFERENCE',\n EXIT_CONFERENCE_SUCCESS = 'EXIT_CONFERENCE_SUCCESS',\n EXIT_CONFERENCE_FAILED = 'EXIT_CONFERENCE_FAILED',\n\n // Recording events\n RECORDING_STARTED = 'RECORDING_STARTED',\n PAUSE_RECORDING = 'PAUSE_RECORDING',\n RESUME_RECORDING = 'RESUME_RECORDING',\n\n // Transfer events\n TRANSFER_SUCCESS = 'TRANSFER_SUCCESS',\n TRANSFER_FAILED = 'TRANSFER_FAILED',\n\n // Wrapup events\n WRAPUP_COMPLETE = 'WRAPUP_COMPLETE',\n\n // End events\n TASK_WRAPUP = 'TASK_WRAPUP',\n RONA = 'RONA', // Ring On No Answer\n CONTACT_ENDED = 'CONTACT_ENDED',\n\n // Failure events\n ASSIGN_FAILED = 'ASSIGN_FAILED',\n INVITE_FAILED = 'INVITE_FAILED',\n OUTBOUND_FAILED = 'OUTBOUND_FAILED',\n\n // Switch events (toggle between consult and main call)\n SWITCH_TO_MAIN_CALL = 'SWITCH_TO_MAIN_CALL',\n SWITCH_TO_CONSULT = 'SWITCH_TO_CONSULT',\n\n // Accept/Decline (WebRTC)\n ACCEPT = 'ACCEPT',\n DECLINE = 'DECLINE',\n END = 'END',\n\n // Queue events\n CTQ_CANCEL = 'CTQ_CANCEL', // Cancel To Queue\n CTQ_CANCEL_FAILED = 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{\n CUSTOMER: 'Customer',\n SUPERVISOR: 'Supervisor',\n VVA: 'VVA',\n} as const;\n\nexport type ParticipantType = (typeof PARTICIPANT_TYPE)[keyof typeof PARTICIPANT_TYPE];\n\n// ============================================\n// Media Type Constants\n// ============================================\n\n/* Media type for consult calls /\nexport const MEDIA_TYPE_CONSULT = 'consult';\n\n/* Media type for main calls /\nexport const MEDIA_TYPE_MAIN_CALL = 'mainCall';\n\n// ============================================\n// Backend Interaction State Constants\n// ============================================\n\n/* Backend interaction state values (from server payloads) /\nexport const INTERACTION_STATE = {\n CONSULTING: 'consulting',\n POST_CALL: 'post_call',\n CONFERENCE: 'conference',\n CONNECTED: 'connected',\n NEW: 'new',\n} as const;\n\n/* Backend participant consultState values */\nexport const CONSULT_STATE = {\n CONSULTING: 'consulting',\n CONFERENCING: 'conferencing',\n} as const;\n\n// ============================================\n// State Machine Enums\n// ============================================\n\nexport enum TaskState {\n IDLE = 'IDLE',\n OFFERED = 'OFFERED',\n CONNECTED = 'CONNECTED',\n\n // Intermediate states for async operations\n HOLD_INITIATING = 'HOLD_INITIATING',\n HELD = 'HELD',\n RESUME_INITIATING = 'RESUME_INITIATING',\n CONSULT_INITIATING = 'CONSULT_INITIATING',\n CONSULTING = 'CONSULTING',\n CONF_INITIATING = 'CONF_INITIATING',\n\n CONFERENCING = 'CONFERENCING',\n WRAPPING_UP = 'WRAPPING_UP',\n COMPLETED = 'COMPLETED',\n TERMINATED = 'TERMINATED',\n\n // NOT IMPLEMENTED: MPC (Multi-Party Conference) states\n CONSULT_INITIATED = 'CONSULT_INITIATED',\n CONSULT_COMPLETED = 'CONSULT_COMPLETED',\n // NOT IMPLEMENTED: Post-call state (isWxccPostCallEnabled feature flag)\n POST_CALL = 'POST_CALL',\n // NOT IMPLEMENTED: Parked state\n PARKED = 'PARKED',\n // NOT IMPLEMENTED: Monitoring/Supervisory states\n MONITORING = 'MONITORING',\n}\n\nexport enum TaskEvent {\n TASK_INCOMING = 'TASK_INCOMING',\n TASK_OFFERED = 'TASK_OFFERED',\n\n // Offer events\n OFFER_CONSULT = 'OFFER_CONSULT',\n HYDRATE = 'HYDRATE',\n\n // Internal \"data refresh\" events\n CONTACT_UPDATED = 'CONTACT_UPDATED',\n CONTACT_OWNER_CHANGED = 'CONTACT_OWNER_CHANGED',\n\n // Assignment events\n ASSIGN = 'ASSIGN',\n\n // Hold/Resume events\n HOLD_SUCCESS = 'HOLD_SUCCESS',\n HOLD_FAILED = 'HOLD_FAILED',\n UNHOLD_SUCCESS = 'UNHOLD_SUCCESS',\n UNHOLD_FAILED = 'UNHOLD_FAILED',\n HOLD_INITIATED = 'HOLD_INITIATED',\n UNHOLD_INITIATED = 'UNHOLD_INITIATED',\n\n // Consult events\n CONSULT = 'CONSULT',\n CONSULT_SUCCESS = 'CONSULT_SUCCESS',\n CONSULT_CREATED = 'CONSULT_CREATED',\n CONSULTING_ACTIVE = 'CONSULTING_ACTIVE',\n CONSULT_END = 'CONSULT_END',\n CONSULT_FAILED = 'CONSULT_FAILED',\n\n // Conference events\n MERGE_TO_CONFERENCE = 'MERGE_TO_CONFERENCE',\n CONFERENCE_START = 'CONFERENCE_START',\n CONFERENCE_FAILED = 'CONFERENCE_FAILED',\n CONFERENCE_END = 'CONFERENCE_END',\n TRANSFER_CONFERENCE = 'TRANSFER_CONFERENCE',\n TRANSFER_CONFERENCE_SUCCESS = 'TRANSFER_CONFERENCE_SUCCESS',\n TRANSFER_CONFERENCE_FAILED = 'TRANSFER_CONFERENCE_FAILED',\n PARTICIPANT_LEAVE = 'PARTICIPANT_LEAVE',\n EXIT_CONFERENCE = 'EXIT_CONFERENCE',\n EXIT_CONFERENCE_SUCCESS = 'EXIT_CONFERENCE_SUCCESS',\n EXIT_CONFERENCE_FAILED = 'EXIT_CONFERENCE_FAILED',\n\n // Recording events\n RECORDING_STARTED = 'RECORDING_STARTED',\n PAUSE_RECORDING = 'PAUSE_RECORDING',\n RESUME_RECORDING = 'RESUME_RECORDING',\n\n // Transfer events\n TRANSFER_SUCCESS = 'TRANSFER_SUCCESS',\n TRANSFER_FAILED = 'TRANSFER_FAILED',\n\n // Wrapup events\n WRAPUP_COMPLETE = 'WRAPUP_COMPLETE',\n\n // End events\n TASK_WRAPUP = 'TASK_WRAPUP',\n RONA = 'RONA', // Ring On No Answer\n CONTACT_ENDED = 'CONTACT_ENDED',\n\n // Failure events\n ASSIGN_FAILED = 'ASSIGN_FAILED',\n INVITE_FAILED = 'INVITE_FAILED',\n OUTBOUND_FAILED = 'OUTBOUND_FAILED',\n\n // Switch events (toggle between consult and main 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