@webex/contact-center 3.12.0-next.8 → 3.12.0-task-refactor.1

package/ai-docs/templates/existing-service/feature-enhancement.md

@@ -0,0 +1,450 @@
+# Feature Enhancement Template
+
+> **Purpose**: Workflow for adding new features to existing services.
+
+---
+
+## Step 0: Feature Placement Triage (MANDATORY)
+
+**STOP. Before any implementation, present these triage questions to the developer and wait for answers.**
+
+> **Note:** If you arrived here via **Type F (Modify Existing Method)** from the root [`AGENTS.md`](../../../AGENTS.md), skip this Step 0 entirely — the method already exists in an existing service. Jump to Step 0B (Pre-Enhancement Questions).
+
+### Triage Questions — Always Ask These (All Mandatory)
+
+> **All 6 questions must be answered before proceeding.** If the developer is unsure about a question, help them reason through it using the decision signals below. Do not skip questions or infer answers — each one informs the placement decision.
+
+1. **"Does this feature fit within the responsibility of an existing service, or does it introduce a new domain/responsibility?"**
+
+2. **"Do you expect this feature to grow into multiple related methods in future iterations?"**
+
+3. **"Should this feature have independent ownership (its own state, events, dependencies) separate from current services?"**
+
+4. **"Is there an existing service you want to add this to? Or should it be a new standalone service/module?"**
+
+5. **"Are there backward compatibility constraints if we add this to an existing service?"**
+
+6. **"If this becomes a new service, do you have a preferred name for it?"**
+
+### Triage Decision Guide
+
+After the developer answers, use these signals to decide placement:
+
+**Existing service** when:
+- Feature naturally extends current service responsibility
+- Only 1-2 methods are needed in the same domain
+- Existing service already owns required events/state/API integration
+- Developer explicitly says "add it to [service]"
+
+**New service** when:
+- Feature introduces a distinct domain boundary/responsibility
+- It needs its own lifecycle/dependencies/state orchestration
+- It is expected to grow into multiple related methods/classes
+- Adding it to an existing service would create low cohesion or cross-domain coupling
+- Developer explicitly wants a standalone module
+
+### Routing Rule
+
+- If triage => **existing service**: continue with this template (Step 0B below).
+- If triage => **new service**: switch to [`../new-service/00-master.md`](../new-service/00-master.md).
+- If still unclear after developer answers: ask one more clarifying question rather than guessing.
+
+---
+
+## Step 0B: Pre-Enhancement Questions (MANDATORY)
+
+**Present these questions to the developer and wait for answers.** Do not start designing or implementing until all MANDATORY fields have explicit answers.
+
+### 1. Feature Definition (MANDATORY)
+
+7. **"What is this feature called? (Brief name)"**
+
+8. **"What does this feature do? Describe the expected behavior."**
+
+9. **"When would a developer use this feature? What is the use case?"**
+
+### 2. Scope and Placement (MANDATORY)
+
+10. **"Which existing files will be affected?"**
+    - [ ] `cc.ts` (main plugin)
+    - [ ] `services/[name]/index.ts`
+    - [ ] `types.ts`
+    - [ ] Other: ___
+
+11. **"Will this introduce any breaking changes to existing APIs?"**
+    - If yes: "What is the migration path?"
+
+### 3. API Contract (MANDATORY)
+
+For each new or updated API call, ask:
+
+12. **"What API endpoint does this feature call? Provide:"**
+
+    | Field | What to Ask |
+    |---|---|
+    | HTTP Method | "Is this a GET, POST, PUT, PATCH, or DELETE?" |
+    | Endpoint | "What is the full resource path?" |
+    | Request Payload | "What fields does the request contain? Which are required vs optional?" |
+    | Response Structure | "What does the response look like? (`data`, `trackingId`, metadata)" |
+    | Error Shape | "What error reason codes can this return?" |
+
+    **If any field is unknown, STOP and ask the developer. Do not guess.**
+
+### 4. Event Contract (MANDATORY if the feature uses events, otherwise skip)
+
+13. **"Does this feature emit or listen to any events?"**
+    - If YES, for each event ask:
+
+    | Field | What to Ask |
+    |---|---|
+    | Event Name | "What is the event name?" |
+    | Direction | "Is this incoming (WebSocket) or outgoing (emitted by SDK)?" |
+    | Emitted/Received On | "On which object is this event emitted or received?" (`cc`, `task`, `taskManager`, or a service instance) |
+    | Payload Type/Shape | "What data does the event carry?" |
+    | Emitted From | "Which class/file emits this event?" |
+    | Emission Trigger | "What causes this event to fire?" |
+
+    - If NO: note "No events"
+
+### 5. Dependencies (MANDATORY)
+
+14. **"Does this feature require new API endpoints that don't exist yet?"**
+
+15. **"Does this feature require new types?"**
+    - If yes: "What should the type names be?"
+
+### Completion Gate
+
+**Before proceeding, verify:**
+
+- [ ] Feature name and description provided by developer
+- [ ] Use case described
+- [ ] Placement decision confirmed (existing service or new service)
+- [ ] Affected files identified
+- [ ] Breaking changes assessed
+- [ ] API contract fully specified (or developer confirmed no new API calls)
+- [ ] Event contract captured (or developer confirmed no events)
+- [ ] Dependencies identified
+
+**If any MANDATORY field is missing, ask a follow-up question. Do not proceed.**
+
+---
+
+## Spec Summary (MANDATORY — present before implementation)
+
+Once all questions are answered, present this summary to the developer:
+
+```
+## Spec Summary — Feature Enhancement
+
+**Feature**: [name]
+**Description**: [what it does]
+**Use case**: [when a developer would use this]
+**Placement**: [existing service name] (or rerouted to new service)
+**Breaking changes**: [Yes/No — details if yes]
+
+### Affected Files:
+1. [file path] — [what changes]
+2. [file path] — [what changes]
+
+### API Contract:
+| Method | HTTP | Endpoint | Request | Response |
+|---|---|---|---|---|
+| [method] | [verb] | [path] | [payload] | [response] |
+(or "No new API calls")
+
+### Events:
+| Event | Direction | Object | Payload | Trigger |
+|---|---|---|---|---|
+| [event] | [in/out] | [object] | [payload] | [trigger] |
+(or "No events")
+
+### New Types: [list or "None"]
+### New Constants: [list or "None"]
+
+---
+Does this match your intent? (Yes / No / Adjust)
+```
+
+**Wait for developer approval. Do not proceed to implementation until confirmed.**
+
+---
+
+## Step 1: Design the Feature
+
+Define the public API contract and data flow before writing any implementation code.
+
+### API Design
+
+Define the public interface:
+
+```typescript
+/**
+ * What the feature does
+ * @param params - Description
+ * @returns Description
+ */
+async featureName(params: FeatureParams): Promise<FeatureResponse>
+```
+
+### Data Flow
+
+```
+User calls cc.featureName(params)
+    |
+    v
+Validate input
+    |
+    v
+Call service/API
+    |
+    v
+Process response
+    |
+    v
+Return/emit result
+```
+
+---
+
+## Step 2: Update Types
+
+### Add New Types
+
+In appropriate types file:
+
+```typescript
+/**
+ * Parameters for feature operation
+ * @public
+ */
+export type FeatureParams = {
+  /** Description */
+  field: string;
+};
+
+/**
+ * Response from feature operation
+ * @public
+ */
+export type FeatureResponse = {
+  /** Description */
+  data: FeatureData;
+};
+```
+
+### Export Types
+
+In `src/types.ts`:
+
+```typescript
+export type {FeatureParams, FeatureResponse} from './services/[location]';
+```
+
+---
+
+## Step 3: Implement Feature
+
+### Service Layer (if needed)
+
+Add method to existing service:
+
+```typescript
+// In services/[name]/index.ts
+featureMethod: routing.req((p: {data: FeatureParams}) => ({
+  url: '/v1/feature',
+  host: WCC_API_GATEWAY,
+  data: p.data,
+  err: createErrDetailsObject,
+  method: HTTP_METHODS.POST,
+  notifSuccess: {
+    bind: {type: CC_EVENTS.FEATURE_SUCCESS, data: {type: CC_EVENTS.FEATURE_SUCCESS}},
+    msg: {} as FeatureResponse,
+  },
+  notifFail: {
+    bind: {type: CC_EVENTS.FEATURE_FAILED, data: {type: CC_EVENTS.FEATURE_FAILED}},
+    errId: 'Service.aqm.feature.failed',
+  },
+})),
+```
+
+### Public API Layer — if the feature is exposed to consumers
+
+> **Determine the owning object.** Public methods are added to the object that owns the feature's scope. Currently the SDK exposes:
+> - **`cc`** (in `cc.ts`) — SDK-level operations (e.g., `cc.stationLogin()`, `cc.setAgentState()`)
+> - **`task`** (in `Task.ts`) — per-interaction operations (e.g., `task.hold()`, `task.transfer()`, `task.end()`)
+>
+> New public objects may be introduced in the future. If the feature is internal to a service or only consumed by other services, skip this step entirely.
+
+Add public method:
+
+```typescript
+/**
+ * Feature description.
+ *
+ * @param {FeatureParams} params - Parameters
+ * @returns {Promise<FeatureResponse>} Result
+ * @throws {Error} If operation fails
+ *
+ * @public
+ *
+ * @example
+ * ```typescript
+ * const result = await cc.featureName({
+ *   field: 'value',
+ * });
+ * ```
+ */
+public async featureName(params: FeatureParams): Promise<FeatureResponse> {
+  LoggerProxy.info('Starting feature operation', {
+    module: CC_FILE,
+    method: METHODS.FEATURE_NAME,
+  });
+
+  try {
+    this.metricsManager.timeEvent([
+      METRIC_EVENT_NAMES.FEATURE_SUCCESS,
+      METRIC_EVENT_NAMES.FEATURE_FAILED,
+    ]);
+
+    const result = await this.services.someService.featureMethod({
+      data: params,
+    });
+
+    this.metricsManager.trackEvent(
+      METRIC_EVENT_NAMES.FEATURE_SUCCESS,
+      {...MetricsManager.getCommonTrackingFieldForAQMResponse(result)},
+      ['behavioral', 'operational']
+    );
+
+    LoggerProxy.log('Feature operation completed successfully', {
+      module: CC_FILE,
+      method: METHODS.FEATURE_NAME,
+      trackingId: result.trackingId,
+    });
+
+    return result;
+  } catch (error) {
+    const failure = error.details as Failure;
+    this.metricsManager.trackEvent(
+      METRIC_EVENT_NAMES.FEATURE_FAILED,
+      {...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(failure)},
+      ['behavioral', 'operational']
+    );
+    const {error: detailedError} = getErrorDetails(error, METHODS.FEATURE_NAME, CC_FILE);
+    throw detailedError;
+  }
+}
+```
+
+---
+
+## Step 4: Add Constants
+
+### Method Constants
+
+```typescript
+// src/constants.ts
+export const METHODS = {
+  // ... existing
+  FEATURE_NAME: 'featureName',
+} as const;
+```
+
+### Metric Constants
+
+```typescript
+// src/metrics/constants.ts
+export const METRIC_EVENT_NAMES = {
+  // ... existing
+  FEATURE_SUCCESS: 'feature success',
+  FEATURE_FAILED: 'feature failed',
+} as const;
+```
+
+### Event Constants (if needed)
+
+```typescript
+// services/config/types.ts
+export const CC_FEATURE_EVENTS = {
+  FEATURE_SUCCESS: 'FeatureSuccess',
+  FEATURE_FAILED: 'FeatureFailed',
+} as const;
+```
+
+---
+
+## Step 5: Update Tests
+
+### Add Feature Tests
+
+```typescript
+describe('cc.featureName', () => {
+  const mockParams = {
+    field: 'value',
+  };
+
+  const mockResponse = {
+    data: { /* ... */ },
+    trackingId: 'track-123',
+  };
+
+  it('should complete feature operation successfully', async () => {
+    mockServicesInstance.someService.featureMethod.mockResolvedValue(mockResponse);
+
+    const result = await webex.cc.featureName(mockParams);
+
+    expect(result).toEqual(mockResponse);
+  });
+
+  it('should handle errors correctly', async () => {
+    mockServicesInstance.someService.featureMethod.mockRejectedValue(mockError);
+
+    await expect(webex.cc.featureName(mockParams)).rejects.toThrow();
+  });
+});
+```
+
+---
+
+## Step 6: Update Documentation
+
+### Update Service-Level Docs
+
+If the affected service has ai-docs, update them (find the right file via the root [`AGENTS.md` Service Routing Table](../../../AGENTS.md#service-routing-table)):
+- Service `AGENTS.md` — add new method to API reference, add usage example
+- Service `ARCHITECTURE.md` — update data flow if architecture changed
+
+### Update Root AGENTS.md
+
+If feature is significant, update the root [`AGENTS.md`](../../../AGENTS.md):
+- Add to relevant section
+- Update examples if needed
+
+---
+
+## Validation Checklist
+
+- [ ] Types defined with JSDoc
+- [ ] Types exported from `src/types.ts`
+- [ ] Method implemented following patterns
+- [ ] LoggerProxy used throughout
+- [ ] MetricsManager tracking added
+- [ ] Error handling follows pattern
+- [ ] Constants added (methods, metrics, events)
+- [ ] Unit tests added
+- [ ] All tests pass
+- [ ] Build succeeds
+- [ ] Documentation updated
+
+```bash
+yarn workspace @webex/contact-center test:style
+yarn workspace @webex/contact-center test:unit
+yarn workspace @webex/contact-center build:src
+```
+
+---
+
+## Complete!
+
+Feature enhancement is complete when all checkboxes are checked.

package/ai-docs/templates/new-method/00-master.md

@@ -0,0 +1,80 @@
+# New Method - Master Template
+
+> **Purpose**: Orchestrator for adding new methods or features to existing services and utils.
+
+---
+
+## Use Case
+
+Use this template when:
+- Adding a new method or feature to an existing service or util
+- Adding a new public API method to any public object (`cc` for SDK-level operations, `task` for per-interaction operations, or future public objects)
+- Extending service capabilities
+
+---
+
+## Workflow Overview
+
+```
+Step 1: Requirements → Step 2: Implementation → Step 3: Tests → Step 4: Validation
+```
+
+---
+
+## Step-by-Step Process
+
+### Step 1: Gather Requirements
+**Template**: [`01-requirements.md`](01-requirements.md)
+
+Define:
+- Method signature (name, parameters, return type)
+- API endpoint (if calling backend)
+- Events to emit (if any)
+- Success/error scenarios
+
+### Step 2: Implementation
+**Template**: [`02-implementation.md`](02-implementation.md)
+
+Implement:
+- Method with LoggerProxy logging
+- MetricsManager tracking
+- Error handling pattern
+- JSDoc documentation
+
+### Step 3: Tests
+**Template**: [`03-tests.md`](03-tests.md)
+
+Create:
+- Success test case
+- Error test case
+- Edge case tests
+
+### Step 4: Validation
+**Template**: [`04-validation.md`](04-validation.md)
+
+Verify:
+- Patterns followed
+- Tests pass
+- Types exported
+
+---
+
+## Patterns to Load
+
+Before implementing, read:
+1. [`../../patterns/typescript-patterns.md`](../../patterns/typescript-patterns.md) — Types, interfaces, constants
+2. [`../../patterns/event-driven-patterns.md`](../../patterns/event-driven-patterns.md) — Event emission and handling
+3. [`../../patterns/testing-patterns.md`](../../patterns/testing-patterns.md) — Unit test conventions
+
+---
+
+## Quick Checklist
+
+- [ ] Method added with proper signature
+- [ ] LoggerProxy used for logging
+- [ ] MetricsManager tracks success/failure
+- [ ] Error handling follows pattern
+- [ ] JSDoc added with `@public`
+- [ ] Types defined and exported
+- [ ] Unit tests added
+- [ ] All tests pass