@webex/contact-center 3.12.0-next.8 → 3.12.0-task-refactor.1

package/dist/index.js

@@ -60,7 +60,7 @@ Object.defineProperty(exports, "TASK_EVENTS", {
 Object.defineProperty(exports, "Task", {
   enumerable: true,
   get: function () {
-    return _task.default;
+    return _Task.default;
   }
 });
 Object.defineProperty(exports, "WRAP_UP_CODE", {
@@ -70,6 +70,12 @@ Object.defineProperty(exports, "WRAP_UP_CODE", {
   }
 });
 exports.default = void 0;
+Object.defineProperty(exports, "getDefaultUIControls", {
+  enumerable: true,
+  get: function () {
+    return _uiControlsComputer.getDefaultUIControls;
+  }
+});
 Object.defineProperty(exports, "routingAgent", {
   enumerable: true,
   get: function () {
@@ -79,13 +85,14 @@ Object.defineProperty(exports, "routingAgent", {
 var _webexCore = require("@webex/webex-core");
 var _config = _interopRequireDefault(require("./config"));
 var _cc = _interopRequireDefault(require("./cc"));
-var _task = _interopRequireDefault(require("./services/task"));
 var _agent = _interopRequireDefault(require("./services/agent"));
+var _Task = _interopRequireDefault(require("./services/task/Task"));
 var _AddressBook = _interopRequireDefault(require("./services/AddressBook"));
 var _ApiAiAssistant = _interopRequireDefault(require("./services/ApiAiAssistant"));
 var _types = require("./services/task/types");
 var _types2 = require("./services/agent/types");
 var _types3 = require("./services/config/types");
+var _uiControlsComputer = require("./services/task/state-machine/uiControlsComputer");
 function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 /**
  * @module ContactCenterModule
@@ -97,14 +104,13 @@ function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e
  * @category Core
  */
 
-// Service exports
 /**
- * Task class represents a contact center task that can be managed by an agent
+ * Agent routing service for Contact Center operations
  * @category Services
  */
 
 /**
- * Agent routing service for Contact Center operations
+ * Task class represents a contact center task that can be managed by an agent
  * @category Services
  */
 
@@ -151,6 +157,8 @@ function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e
 
 /** Task related types */
 
+/** UI controls utilities */
+
 /** Agent related types */
 
 /** Config related types */

package/dist/index.js.map

@@ -1 +1 @@
-{"version":3,"names":["_webexCore","require","_config","_interopRequireDefault","_cc","_task","_agent","_AddressBook","_ApiAiAssistant","_types","_types2","_types3","e","__esModule","default","registerPlugin","ContactCenter","config","_default","exports"],"sources":["index.ts"],"sourcesContent":["import {registerPlugin} from '@webex/webex-core';\nimport config from './config';\nimport ContactCenter from './cc';\n\n/**\n * @module ContactCenterModule\n * /\n\n// Core exports\n/**\n * ContactCenter is the main plugin class for Webex Contact Center integration\n * @category Core\n */\nexport {default as ContactCenter} from './cc';\n\n// Service exports\n/**\n * Task class represents a contact center task that can be managed by an agent\n * @category Services\n */\nexport {default as Task} from './services/task';\n\n/**\n * Agent routing service for Contact Center operations\n * @category Services\n */\nexport {default as routingAgent} from './services/agent';\n\n// API exports (AddressBook is public, EntryPoint and Queue are accessed via cc wrappers)\nexport {default as AddressBook} from './services/AddressBook';\nexport {default as ApiAIAssistant} from './services/ApiAiAssistant';\n\n/** EntryPoint API types */\nexport type {\n  EntryPointRecord,\n  EntryPointListResponse,\n  EntryPointSearchParams,\n  AddressBookEntry,\n  AddressBookEntriesResponse,\n  AddressBookEntrySearchParams,\n  ContactServiceQueuesResponse,\n  ContactServiceQueueSearchParams,\n  ContactServiceQueue,\n} from './types';\n\n// Enums\n/**\n * Task Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {TASK_EVENTS} from './services/task/types';\nexport type {TASK_EVENTS as TaskEvents} from './services/task/types';\n\n/**\n * Agent Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {AGENT_EVENTS} from './services/agent/types';\nexport type {AGENT_EVENTS as AgentEvents} from './services/agent/types';\n\n/**\n * Contact Center Task Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_TASK_EVENTS} from './services/config/types';\n\n/**\n * Contact Center Agent Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_AGENT_EVENTS} from './services/config/types';\n\n/**\n * Combined Contact Center Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_EVENTS} from './services/config/types';\nexport type {CC_EVENTS as ContactCenterEvents} from './services/config/types';\n\n// Interfaces\n/** Main types and interfaces for Contact Center functionality */\nexport type {\n  /** Interface for Contact Center plugin */\n  IContactCenter,\n  /** Configuration options for Contact Center plugin */\n  CCPluginConfig,\n  /** WebexSDK interface */\n  WebexSDK,\n} from './types';\n\n// Types\n/** Agent related types */\nexport type {\n  /** Login options for agents */\n  LoginOption,\n  /** Agent login information */\n  AgentLogin,\n  /** Agent device update information */\n  AgentProfileUpdate,\n  /** Station login response */\n  StationLoginResponse,\n  /** Station logout response */\n  StationLogoutResponse,\n  /** Buddy agents response */\n  BuddyAgentsResponse,\n  /** Buddy agents information */\n  BuddyAgents,\n  /** Subscribe request parameters */\n  SubscribeRequest,\n  /** Upload logs response */\n  UploadLogsResponse,\n  /** Update device type response */\n  UpdateDeviceTypeResponse,\n  /** Generic error interface */\n  GenericError,\n  /** Set state response */\n  SetStateResponse,\n} from './types';\n\n/** Task related types */\nexport type {\n  AgentContact,\n  /** Task interface */\n  ITask,\n  Interaction,\n  TaskData,\n  /** Task response */\n  TaskResponse,\n  ConsultPayload,\n  ConsultEndPayload,\n  ConsultTransferPayLoad,\n  /** Dialer payload */\n  DialerPayload,\n  TransferPayLoad,\n  ResumeRecordingPayload,\n  WrapupPayLoad,\n} from './services/task/types';\n\n/** Agent related types */\nexport type {\n  /** State change interface */\n  StateChange,\n  /** Logout interface */\n  Logout,\n  /** State change success response */\n  StateChangeSuccess,\n  /** Station login success response */\n  StationLoginSuccess,\n  /** Extended station login success response with notification tracking */\n  StationLoginSuccessResponse,\n  /** Device type update success response */\n  DeviceTypeUpdateSuccess,\n  /** Agent login success response */\n  LogoutSuccess,\n  /** Agent relogin success response */\n  ReloginSuccess,\n  /** Agent state type */\n  AgentState,\n  /** User station login parameters */\n  UserStationLogin,\n  /** Device type for agent login */\n  DeviceType,\n  /** Buddy agent details */\n  BuddyDetails,\n  /** Buddy agents success response */\n  BuddyAgentsSuccess,\n} from './services/agent/types';\n\n/** Config related types */\nexport type {\n  /** Profile interface */\n  Profile,\n  /** Response type from getUserUsingCI method */\n  AgentResponse,\n  /** Response from getDesktopProfileById */\n  DesktopProfileResponse,\n  /** Response from getMultimediaProfileById */\n  MultimediaProfileResponse,\n  /** Response from getListOfTeams */\n  ListTeamsResponse,\n  /** Response from getListOfAuxCodes */\n  ListAuxCodesResponse,\n  /** Response from getSiteInfo */\n  SiteInfo,\n  /** Response from getOrgInfo */\n  OrgInfo,\n  /** Response from getOrganizationSetting */\n  OrgSettings,\n  /** Response from getTenantData */\n  TenantData,\n  /** Response from getURLMapping */\n  URLMapping,\n  /** Response from getDialPlanData */\n  DialPlanEntity,\n  /** Auxiliary code information */\n  AuxCode,\n  /** Team information */\n  TeamList,\n  /** Wrap-up reason information */\n  WrapUpReason,\n  /** WebSocket event data */\n  WebSocketEvent,\n  /** Wrap-up configuration data */\n  WrapupData,\n  /** Base entity type */\n  Entity,\n  /** Dial plan configuration */\n  DialPlan,\n  /** Auxiliary code type (IDLE_CODE or WRAP_UP_CODE) */\n  AuxCodeType,\n} from './services/config/types';\n\n// Constants\n/**\n * Idle code constant\n * @constant {string}\n * @category Enums\n */\nexport {IDLE_CODE} from './services/config/types';\n\n/**\n * Wrap up code constant\n * @constant {string}\n * @category Enums\n */\nexport {WRAP_UP_CODE} from './services/config/types';\n\nregisterPlugin('cc', ContactCenter, {\n  config,\n});\n\n/** The Contact Center plugin default export */\nexport default ContactCenter;\n"],"mappings":";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;AAAA,IAAAA,UAAA,GAAAC,OAAA;AACA,IAAAC,OAAA,GAAAC,sBAAA,CAAAF,OAAA;AACA,IAAAG,GAAA,GAAAD,sBAAA,CAAAF,OAAA;AAkBA,IAAAI,KAAA,GAAAF,sBAAA,CAAAF,OAAA;AAMA,IAAAK,MAAA,GAAAH,sBAAA,CAAAF,OAAA;AAGA,IAAAM,YAAA,GAAAJ,sBAAA,CAAAF,OAAA;AACA,IAAAO,eAAA,GAAAL,sBAAA,CAAAF,OAAA;AAqBA,IAAAQ,MAAA,GAAAR,OAAA;AAQA,IAAAS,OAAA,GAAAT,OAAA;AAQA,IAAAU,OAAA,GAAAV,OAAA;AAAuD,SAAAE,uBAAAS,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AA/DvD;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;;AAGA;;AAIA;;AAaA;AACA;AACA;AACA;AACA;AACA;;AAIA;AACA;AACA;AACA;AACA;;AAIA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAIA;AACA;;AAUA;AACA;;AA4BA;;AAmBA;;AA8BA;;AA4CA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAGA,IAAAG,yBAAc,EAAC,IAAI,EAAEC,WAAa,EAAE;EAClCC,MAAM,EAANA;AACF,CAAC,CAAC;;AAEF;AAAA,IAAAC,QAAA,GAAAC,OAAA,CAAAL,OAAA,GACeE,WAAa","ignoreList":[]}
+{"version":3,"names":["_webexCore","require","_config","_interopRequireDefault","_cc","_agent","_Task","_AddressBook","_ApiAiAssistant","_types","_types2","_types3","_uiControlsComputer","e","__esModule","default","registerPlugin","ContactCenter","config","_default","exports"],"sources":["index.ts"],"sourcesContent":["import {registerPlugin} from '@webex/webex-core';\nimport config from './config';\nimport ContactCenter from './cc';\n\n/**\n * @module ContactCenterModule\n * /\n\n// Core exports\n/**\n * ContactCenter is the main plugin class for Webex Contact Center integration\n * @category Core\n */\nexport {default as ContactCenter} from './cc';\n\n/**\n * Agent routing service for Contact Center operations\n * @category Services\n */\nexport {default as routingAgent} from './services/agent';\n\n/**\n * Task class represents a contact center task that can be managed by an agent\n * @category Services\n */\nexport {default as Task} from './services/task/Task';\n\n// API exports (AddressBook is public, EntryPoint and Queue are accessed via cc wrappers)\nexport {default as AddressBook} from './services/AddressBook';\nexport {default as ApiAIAssistant} from './services/ApiAiAssistant';\n\n/** EntryPoint API types */\nexport type {\n  EntryPointRecord,\n  EntryPointListResponse,\n  EntryPointSearchParams,\n  AddressBookEntry,\n  AddressBookEntriesResponse,\n  AddressBookEntrySearchParams,\n  ContactServiceQueuesResponse,\n  ContactServiceQueueSearchParams,\n  ContactServiceQueue,\n} from './types';\n\n// Enums\n/**\n * Task Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {TASK_EVENTS} from './services/task/types';\nexport type {TASK_EVENTS as TaskEvents} from './services/task/types';\n\n/**\n * Agent Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {AGENT_EVENTS} from './services/agent/types';\nexport type {AGENT_EVENTS as AgentEvents} from './services/agent/types';\n\n/**\n * Contact Center Task Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_TASK_EVENTS} from './services/config/types';\n\n/**\n * Contact Center Agent Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_AGENT_EVENTS} from './services/config/types';\n\n/**\n * Combined Contact Center Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_EVENTS} from './services/config/types';\nexport type {CC_EVENTS as ContactCenterEvents} from './services/config/types';\n\n// Interfaces\n/** Main types and interfaces for Contact Center functionality */\nexport type {\n  /** Interface for Contact Center plugin */\n  IContactCenter,\n  /** Configuration options for Contact Center plugin */\n  CCPluginConfig,\n  /** WebexSDK interface */\n  WebexSDK,\n} from './types';\n\n// Types\n/** Agent related types */\nexport type {\n  /** Login options for agents */\n  LoginOption,\n  /** Agent login information */\n  AgentLogin,\n  /** Agent device update information */\n  AgentProfileUpdate,\n  /** Station login response */\n  StationLoginResponse,\n  /** Station logout response */\n  StationLogoutResponse,\n  /** Buddy agents response */\n  BuddyAgentsResponse,\n  /** Buddy agents information */\n  BuddyAgents,\n  /** Subscribe request parameters */\n  SubscribeRequest,\n  /** Upload logs response */\n  UploadLogsResponse,\n  /** Update device type response */\n  UpdateDeviceTypeResponse,\n  /** Generic error interface */\n  GenericError,\n  /** Set state response */\n  SetStateResponse,\n} from './types';\n\n/** Task related types */\nexport type {\n  AgentContact,\n  /** Event emitter contract for task consumers (no @types/node needed) */\n  IEventEmitter,\n  /** Task interface */\n  ITask,\n  Interaction,\n  TaskData,\n  /** Task response */\n  TaskResponse,\n  ConsultPayload,\n  ConsultEndPayload,\n  ConsultTransferPayLoad,\n  /** Dialer payload */\n  DialerPayload,\n  TransferPayLoad,\n  ResumeRecordingPayload,\n  WrapupPayLoad,\n  /** UI control types for task buttons */\n  InteractionUIControls,\n  TaskUILeg,\n  TaskUIControls,\n  TaskUIControlState,\n} from './services/task/types';\n\n/** UI controls utilities */\nexport {getDefaultUIControls} from './services/task/state-machine/uiControlsComputer';\n\n/** Agent related types */\nexport type {\n  /** State change interface */\n  StateChange,\n  /** Logout interface */\n  Logout,\n  /** State change success response */\n  StateChangeSuccess,\n  /** Station login success response */\n  StationLoginSuccess,\n  /** Extended station login success response with notification tracking */\n  StationLoginSuccessResponse,\n  /** Device type update success response */\n  DeviceTypeUpdateSuccess,\n  /** Agent login success response */\n  LogoutSuccess,\n  /** Agent relogin success response */\n  ReloginSuccess,\n  /** Agent state type */\n  AgentState,\n  /** User station login parameters */\n  UserStationLogin,\n  /** Device type for agent login */\n  DeviceType,\n  /** Buddy agent details */\n  BuddyDetails,\n  /** Buddy agents success response */\n  BuddyAgentsSuccess,\n} from './services/agent/types';\n\n/** Config related types */\nexport type {\n  /** Profile interface */\n  Profile,\n  /** Response type from getUserUsingCI method */\n  AgentResponse,\n  /** Response from getDesktopProfileById */\n  DesktopProfileResponse,\n  /** Response from getMultimediaProfileById */\n  MultimediaProfileResponse,\n  /** Response from getListOfTeams */\n  ListTeamsResponse,\n  /** Response from getListOfAuxCodes */\n  ListAuxCodesResponse,\n  /** Response from getSiteInfo */\n  SiteInfo,\n  /** Response from getOrgInfo */\n  OrgInfo,\n  /** Response from getOrganizationSetting */\n  OrgSettings,\n  /** Response from getTenantData */\n  TenantData,\n  /** Response from getURLMapping */\n  URLMapping,\n  /** Response from getDialPlanData */\n  DialPlanEntity,\n  /** Auxiliary code information */\n  AuxCode,\n  /** Team information */\n  TeamList,\n  /** Wrap-up reason information */\n  WrapUpReason,\n  /** WebSocket event data */\n  WebSocketEvent,\n  /** Wrap-up configuration data */\n  WrapupData,\n  /** Base entity type */\n  Entity,\n  /** Dial plan configuration */\n  DialPlan,\n  /** Auxiliary code type (IDLE_CODE or WRAP_UP_CODE) */\n  AuxCodeType,\n} from './services/config/types';\n\n// Constants\n/**\n * Idle code constant\n * @constant {string}\n * @category Enums\n */\nexport {IDLE_CODE} from './services/config/types';\n\n/**\n * Wrap up code constant\n * @constant {string}\n * @category Enums\n */\nexport {WRAP_UP_CODE} from './services/config/types';\n\nregisterPlugin('cc', ContactCenter, {\n  config,\n});\n\n/** The Contact Center plugin default export */\nexport default ContactCenter;\n"],"mappings":";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;AAAA,IAAAA,UAAA,GAAAC,OAAA;AACA,IAAAC,OAAA,GAAAC,sBAAA,CAAAF,OAAA;AACA,IAAAG,GAAA,GAAAD,sBAAA,CAAAF,OAAA;AAiBA,IAAAI,MAAA,GAAAF,sBAAA,CAAAF,OAAA;AAMA,IAAAK,KAAA,GAAAH,sBAAA,CAAAF,OAAA;AAGA,IAAAM,YAAA,GAAAJ,sBAAA,CAAAF,OAAA;AACA,IAAAO,eAAA,GAAAL,sBAAA,CAAAF,OAAA;AAqBA,IAAAQ,MAAA,GAAAR,OAAA;AAQA,IAAAS,OAAA,GAAAT,OAAA;AAQA,IAAAU,OAAA,GAAAV,OAAA;AAoFA,IAAAW,mBAAA,GAAAX,OAAA;AAAsF,SAAAE,uBAAAU,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAlJtF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;;AAGA;;AAIA;;AAaA;AACA;AACA;AACA;AACA;AACA;;AAIA;AACA;AACA;AACA;AACA;;AAIA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAIA;AACA;;AAUA;AACA;;AA4BA;;AA0BA;;AAGA;;AA8BA;;AA4CA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAGA,IAAAG,yBAAc,EAAC,IAAI,EAAEC,WAAa,EAAE;EAClCC,MAAM,EAANA;AACF,CAAC,CAAC;;AAEF;AAAA,IAAAC,QAAA,GAAAC,OAAA,CAAAL,OAAA,GACeE,WAAa","ignoreList":[]}

package/dist/metrics/behavioral-events.js

@@ -341,6 +341,32 @@ const eventTaxonomyMap = {
     target: 'task_conference_transfer',
     verb: 'fail'
   },
+  // Conference Exit
+  [_constants.METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'task_conference_exit',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'task_conference_exit',
+    verb: 'fail'
+  },
+  // Switch Call
+  [_constants.METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'task_switch_call',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.TASK_SWITCH_CALL_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'task_switch_call',
+    verb: 'fail'
+  },
   // upload logs
   [_constants.METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {
     product,
@@ -418,19 +444,6 @@ const eventTaxonomyMap = {
     agent: 'user',
     target: 'outdial_ani_ep_fetch',
     verb: 'fail'
-  },
-  // Campaign Preview API Events
-  [_constants.METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_ACCEPT_SUCCESS]: {
-    product,
-    agent: 'user',
-    target: 'campaign_preview_accept',
-    verb: 'complete'
-  },
-  [_constants.METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_ACCEPT_FAILED]: {
-    product,
-    agent: 'user',
-    target: 'campaign_preview_accept',
-    verb: 'fail'
   }
 };
 

package/dist/metrics/behavioral-events.js.map

@@ -1 +1 @@
-{"version":3,"names":["_constants","require","_constants2","product","PRODUCT_NAME","eventTaxonomyMap","METRIC_EVENT_NAMES","STATION_LOGIN_SUCCESS","agent","target","verb","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","CAMPAIGN_PREVIEW_ACCEPT_SUCCESS","CAMPAIGN_PREVIEW_ACCEPT_FAILED","getEventTaxonomy","name"],"sources":["behavioral-events.ts"],"sourcesContent":["import {\n  MetricEventAgent,\n  MetricEventProduct,\n  MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {PRODUCT_NAME} from '../constants';\n\n/**\n * Represents the taxonomy for a behavioral event in the metrics system.\n * @ignore\n * @typedef BehavioralEventTaxonomy\n * @property {MetricEventProduct} product - The product associated with the behavioral event.\n * @property {MetricEventAgent} agent - The agent responsible for the behavioral event.\n * @property {string} target - The target entity of the behavioral event.\n * @property {MetricEventVerb} verb - The action or verb describing the behavioral event.\n *\n * @category Metrics\n * @type BehavioralEvents\n */\nexport type BehavioralEventTaxonomy = {\n  product: MetricEventProduct;\n  agent: MetricEventAgent;\n  target: string;\n  verb: MetricEventVerb;\n};\n\nconst product: MetricEventProduct = PRODUCT_NAME;\n\n// Adding new metrics? Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n  [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_RONA]: {\n    product,\n    agent: 'service',\n    target: 'agent_rona',\n    verb: 'set',\n  },\n  [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_contact_assign',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_invite',\n    verb: 'fail',\n  },\n\n  // Added Task events\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'fail',\n  },\n\n  // Advanced Tasks handling\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_auto_answer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_auto_answer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'fail',\n  },\n\n  // Conference Tasks\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'fail',\n  },\n\n  // upload logs\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'fail',\n  },\n\n  // update profile\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'fail',\n  },\n\n  // EntryPoint API Events\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'fail',\n  },\n\n  // AddressBook API Events\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'fail',\n  },\n\n  // Queue API Events\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'fail',\n  },\n\n  // Outdial ANI API Events\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'fail',\n  },\n\n  // Campaign Preview API Events\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_accept',\n    verb: 'fail',\n  },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * @returns The corresponding {@link BehavioralEventTaxonomy} if found, otherwise `undefined`.\n *\n * @typedoc\n */\nexport function getEventTaxonomy(name: METRIC_EVENT_NAMES): BehavioralEventTaxonomy | undefined {\n  return 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Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n  [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_RONA]: {\n    product,\n    agent: 'service',\n    target: 'agent_rona',\n    verb: 'set',\n  },\n  [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_contact_assign',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_invite',\n    verb: 'fail',\n  },\n\n  // Added Task events\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'fail',\n  },\n\n  // Advanced Tasks handling\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_auto_answer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_auto_answer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'fail',\n  },\n\n  // Conference Tasks\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'fail',\n  },\n\n  // Conference Exit\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_exit',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_exit',\n    verb: 'fail',\n  },\n\n  // Switch Call\n  [METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_switch_call',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_SWITCH_CALL_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_switch_call',\n    verb: 'fail',\n  },\n\n  // upload logs\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'fail',\n  },\n\n  // update profile\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'fail',\n  },\n\n  // EntryPoint API Events\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'fail',\n  },\n\n  // AddressBook API Events\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'fail',\n  },\n\n  // Queue API Events\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'fail',\n  },\n\n  // Outdial ANI API Events\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'fail',\n  },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * @returns The corresponding {@link BehavioralEventTaxonomy} if found, otherwise `undefined`.\n *\n * @typedoc\n */\nexport function getEventTaxonomy(name: METRIC_EVENT_NAMES): BehavioralEventTaxonomy | undefined {\n  return 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package/dist/metrics/constants.js

@@ -130,16 +130,20 @@ const METRIC_EVENT_NAMES = exports.METRIC_EVENT_NAMES = {
   TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',
   TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',
   TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',
+  TASK_CONFERENCE_EXIT_SUCCESS: 'Task Conference Exit Success',
+  TASK_CONFERENCE_EXIT_FAILED: 'Task Conference Exit Failed',
+  TASK_SWITCH_CALL_SUCCESS: 'Task Switch Call Success',
+  TASK_SWITCH_CALL_FAILED: 'Task Switch Call Failed',
   TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',
   TASK_OUTDIAL_FAILED: 'Task Outdial Failed',
   UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',
   UPLOAD_LOGS_FAILED: 'Upload Logs Failed',
   WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',
   WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',
-  // WebSocket message events
-  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',
   AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',
   AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',
+  // WebSocket message events
+  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',
   // EntryPoint API Events
   ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',
   ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',
@@ -152,10 +156,7 @@ const METRIC_EVENT_NAMES = exports.METRIC_EVENT_NAMES = {
   // Outdial ANI Entries API Events
   OUTDIAL_ANI_EP_FETCH_SUCCESS: 'Outdial ANI Entries Fetch Success',
   OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed',
-  // Campaign Preview API Events
-  CAMPAIGN_PREVIEW_ACCEPT_SUCCESS: 'Campaign Preview Accept Success',
-  CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'Campaign Preview Accept Failed',
-  // AI Assistant transcript events
+  // AI Assistant events
   AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',
   AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',
   AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS: 'AI Assistant Fetch Historic Transcripts Success',

package/dist/metrics/constants.js.map

@@ -1 +1 @@
-{"version":3,"names":["METRIC_EVENT_NAMES","exports","STATION_LOGIN_SUCCESS","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","WEBSOCKET_DEREGISTER_SUCCESS","WEBSOCKET_DEREGISTER_FAIL","WEBSOCKET_EVENT_RECEIVED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","CAMPAIGN_PREVIEW_ACCEPT_SUCCESS","CAMPAIGN_PREVIEW_ACCEPT_FAILED","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED"],"sources":["constants.ts"],"sourcesContent":["type Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * @ignore\n * @module METRIC_EVENT_NAMES\n * @export\n * @description\n * A constant object containing all metric event names used for tracking various agent and task-related events\n * within the Contact Center plugin. Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n * @property {string} TASK_AUTO_ANSWER_SUCCESS - Event name for successful auto-answer.\n * @property {string} TASK_AUTO_ANSWER_FAILED - Event name for failed auto-answer.\n *\n * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.\n * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.\n * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.\n * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.\n * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.\n * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @property {string} OUTDIAL_ANI_EP_FETCH_SUCCESS - Event name for successful outdial ANI entries fetch.\n * @property {string} OUTDIAL_ANI_EP_FETCH_FAILED - Event name for failed outdial ANI entries fetch.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n  STATION_LOGIN_SUCCESS: 'Station Login Success',\n  STATION_LOGIN_FAILED: 'Station Login Failed',\n  STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n  STATION_LOGOUT_FAILED: 'Station Logout Failed',\n  STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n  STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n  AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n  AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n  FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n  FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n  WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n  WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n  AGENT_RONA: 'Agent RONA',\n  AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n  AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n  // Basic Tasks\n  TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n  TASK_ACCEPT_FAILED: 'Task Accept Failed',\n  TASK_DECLINE_SUCCESS: 'Task Decline Success',\n  TASK_DECLINE_FAILED: 'Task Decline Failed',\n  TASK_END_SUCCESS: 'Task End Success',\n  TASK_END_FAILED: 'Task End Failed',\n  TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n  TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n  TASK_HOLD_SUCCESS: 'Task Hold Success',\n  TASK_HOLD_FAILED: 'Task Hold Failed',\n  TASK_RESUME_SUCCESS: 'Task Resume Success',\n  TASK_RESUME_FAILED: 'Task Resume Failed',\n\n  // Advanced Tasks\n  TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n  TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n  TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n  TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n  TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n  TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n  TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n  TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n  TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n  TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n  TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n  TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n  TASK_AUTO_ANSWER_SUCCESS: 'Task Auto Answer Success',\n  TASK_AUTO_ANSWER_FAILED: 'Task Auto Answer Failed',\n\n  // Conference Tasks\n  TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',\n  TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',\n  TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',\n  TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',\n  TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',\n  TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',\n\n  TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n  TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n  UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n  UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n  WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n  WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n  // WebSocket message events\n  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n  AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n\n  // EntryPoint API Events\n  ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n  ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n  // AddressBook API Events\n  ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n  ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n  // Queue API Events\n  QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n  QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n\n  // Outdial ANI Entries API Events\n  OUTDIAL_ANI_EP_FETCH_SUCCESS: 'Outdial ANI Entries Fetch Success',\n  OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed',\n\n  // Campaign Preview API Events\n  CAMPAIGN_PREVIEW_ACCEPT_SUCCESS: 'Campaign Preview Accept Success',\n  CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'Campaign Preview Accept Failed',\n\n  // AI Assistant transcript events\n  AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',\n  AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS:\n    'AI Assistant Fetch Historic Transcripts Success',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof METRIC_EVENT_NAMES>;\n"],"mappings":";;;;;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,kBAAkB,GAAAC,OAAA,CAAAD,kBAAA,GAAG;EAChCE,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,sBAAsB,EAAE,wBAAwB;EAChDC,qBAAqB,EAAE,uBAAuB;EAC9CC,uBAAuB,EAAE,yBAAyB;EAClDC,sBAAsB,EAAE,wBAAwB;EAChDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,UAAU,EAAE,YAAY;EACxBC,2BAA2B,EAAE,6BAA6B;EAC1DC,mBAAmB,EAAE,qBAAqB;EAE1C;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAC1CC,gBAAgB,EAAE,kBAAkB;EACpCC,eAAe,EAAE,iBAAiB;EAClCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,iBAAiB,EAAE,mBAAmB;EACtCC,gBAAgB,EAAE,kBAAkB;EACpCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAClDC,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAElEC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAE1CC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,4BAA4B,EAAE,8BAA8B;EAC5DC,yBAAyB,EAAE,6BAA6B;EAExD;EACAC,wBAAwB,EAAE,0BAA0B;EAEpDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAElE;EACAC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EAEpD;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,4BAA4B,EAAE,mCAAmC;EACjEC,2BAA2B,EAAE,kCAAkC;EAE/D;EACAC,+BAA+B,EAAE,iCAAiC;EAClEC,8BAA8B,EAAE,gCAAgC;EAEhE;EACAC,+BAA+B,EAAE,iCAAiC;EAClEC,8BAA8B,EAAE,gCAAgC;EAChEC,+CAA+C,EAC7C,iDAAiD;EACnDC,8CAA8C,EAAE;AAClD,CAAU;;AAEV;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA","ignoreList":[]}
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Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n * @property {string} TASK_AUTO_ANSWER_SUCCESS - Event name for successful auto-answer.\n * @property {string} TASK_AUTO_ANSWER_FAILED - Event name for failed auto-answer.\n *\n * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.\n * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.\n * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.\n * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.\n * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.\n * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @property {string} OUTDIAL_ANI_EP_FETCH_SUCCESS - Event name for successful outdial ANI entries fetch.\n * @property {string} OUTDIAL_ANI_EP_FETCH_FAILED - Event name for failed outdial ANI entries fetch.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n  STATION_LOGIN_SUCCESS: 'Station Login Success',\n  STATION_LOGIN_FAILED: 'Station Login Failed',\n  STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n  STATION_LOGOUT_FAILED: 'Station Logout Failed',\n  STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n  STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n  AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n  AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n  FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n  FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n  WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n  WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n  AGENT_RONA: 'Agent RONA',\n  AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n  AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n  // Basic Tasks\n  TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n  TASK_ACCEPT_FAILED: 'Task Accept Failed',\n  TASK_DECLINE_SUCCESS: 'Task Decline Success',\n  TASK_DECLINE_FAILED: 'Task Decline Failed',\n  TASK_END_SUCCESS: 'Task End Success',\n  TASK_END_FAILED: 'Task End Failed',\n  TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n  TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n  TASK_HOLD_SUCCESS: 'Task Hold Success',\n  TASK_HOLD_FAILED: 'Task Hold Failed',\n  TASK_RESUME_SUCCESS: 'Task Resume Success',\n  TASK_RESUME_FAILED: 'Task Resume Failed',\n\n  // Advanced Tasks\n  TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n  TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n  TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n  TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n  TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n  TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n  TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n  TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n  TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n  TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n  TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n  TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n  TASK_AUTO_ANSWER_SUCCESS: 'Task Auto Answer Success',\n  TASK_AUTO_ANSWER_FAILED: 'Task Auto Answer Failed',\n\n  // Conference Tasks\n  TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',\n  TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',\n  TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',\n  TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',\n  TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',\n  TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',\n  TASK_CONFERENCE_EXIT_SUCCESS: 'Task Conference Exit Success',\n  TASK_CONFERENCE_EXIT_FAILED: 'Task Conference Exit Failed',\n  TASK_SWITCH_CALL_SUCCESS: 'Task Switch Call Success',\n  TASK_SWITCH_CALL_FAILED: 'Task Switch Call Failed',\n\n  TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n  TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n  UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n  UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n  WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n  WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n  AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n  // WebSocket message events\n  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n  // EntryPoint API Events\n  ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n  ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n  // AddressBook API Events\n  ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n  ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n  // Queue API Events\n  QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n  QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n\n  // Outdial ANI Entries API Events\n  OUTDIAL_ANI_EP_FETCH_SUCCESS: 'Outdial ANI Entries Fetch Success',\n  OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed',\n\n  // AI Assistant events\n  AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',\n  AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS:\n    'AI Assistant Fetch Historic Transcripts Success',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof METRIC_EVENT_NAMES>;\n"],"mappings":";;;;;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,kBAAkB,GAAAC,OAAA,CAAAD,kBAAA,GAAG;EAChCE,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,sBAAsB,EAAE,wBAAwB;EAChDC,qBAAqB,EAAE,uBAAuB;EAC9CC,uBAAuB,EAAE,yBAAyB;EAClDC,sBAAsB,EAAE,wBAAwB;EAChDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,UAAU,EAAE,YAAY;EACxBC,2BAA2B,EAAE,6BAA6B;EAC1DC,mBAAmB,EAAE,qBAAqB;EAE1C;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAC1CC,gBAAgB,EAAE,kBAAkB;EACpCC,eAAe,EAAE,iBAAiB;EAClCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,iBAAiB,EAAE,mBAAmB;EACtCC,gBAAgB,EAAE,kBAAkB;EACpCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAClDC,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAClEC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElDC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAE1CC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,4BAA4B,EAAE,8BAA8B;EAC5DC,yBAAyB,EAAE,6BAA6B;EAExDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAClE;EACAC,wBAAwB,EAAE,0BAA0B;EAEpD;EACAC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EAEpD;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,4BAA4B,EAAE,mCAAmC;EACjEC,2BAA2B,EAAE,kCAAkC;EAE/D;EACAC,+BAA+B,EAAE,iCAAiC;EAClEC,8BAA8B,EAAE,gCAAgC;EAChEC,+CAA+C,EAC7C,iDAAiD;EACnDC,8CAA8C,EAAE;AAClD,CAAU;;AAEV;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA","ignoreList":[]}

package/dist/services/ApiAiAssistant.js

@@ -158,9 +158,6 @@ class ApiAIAssistant {
         interactionId,
         error: error instanceof Error ? error.message : String(error)
       }, ['operational']);
-      if (error instanceof Error) {
-        throw error;
-      }
       const {
         error: detailedError
       } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.FETCH_HISTORIC_TRANSCRIPTS, _constants2.CC_FILE);

package/dist/services/ApiAiAssistant.js.map

@@ -1 +1 @@
-{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_MetricsManager","_constants","_constants2","_types","_Utils","_constants3","e","__esModule","default","ApiAIAssistant","constructor","webex","metricsManager","MetricsManager","getInstance","setAIFeatureFlags","aiFeature","getBaseUrl","wccApiGatewayUrl","internal","services","get","WCC_API_GATEWAY","error","detailedError","getErrorDetails","Error","METHODS","GET_BASE_URL","CC_FILE","hostname","URL","toLowerCase","resolvedEnv","AI_ASSISTANT_ENV_MAP","AI_ASSISTANT_BASE_URL_TEMPLATE","replace","sendEvent","agentId","interactionId","eventType","eventName","action","LoggerProxy","info","module","method","SEND_EVENT","data","timeEvent","METRIC_EVENT_NAMES","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","baseUrl","orgId","credentials","getOrgId","response","request","uri","AI_ASSISTANT_API_URLS","EVENT","HTTP_METHODS","POST","addAuthHeader","body","eventDetails","actionTimeStamp","String","Date","now","trackEvent","message","fetchHistoricTranscripts","FETCH_HISTORIC_TRANSCRIPTS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED","realtimeTranscripts","enable","TRANSCRIPTS_LIST","exports","_default"],"sources":["ApiAiAssistant.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {CC_FILE, METHODS} from '../constants';\nimport {\n  HTTP_METHODS,\n  WebexSDK,\n  IHttpResponse,\n  TranscriptAction,\n  AIAssistantEventType,\n  AIAssistantEventName,\n  HistoricTranscriptsResponse,\n} from '../types';\nimport {getErrorDetails} from './core/Utils';\nimport {\n  AI_ASSISTANT_BASE_URL_TEMPLATE,\n  AI_ASSISTANT_ENV_MAP,\n  AI_ASSISTANT_API_URLS,\n  WCC_API_GATEWAY,\n} from './constants';\nimport {AIFeatureFlags} from './config/types';\n\n/**\n * ApiAIAssistant provides AI Assistant APIs for transcript controls.\n * @public\n */\nexport class ApiAIAssistant {\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n  public aiFeature: AIFeatureFlags;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  public setAIFeatureFlags(aiFeature: AIFeatureFlags): void {\n    this.aiFeature = aiFeature;\n  }\n\n  private getBaseUrl(): string {\n    const wccApiGatewayUrl = this.webex.internal.services.get(WCC_API_GATEWAY) || '';\n\n    if (!wccApiGatewayUrl) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    let hostname = '';\n    try {\n      hostname = new URL(wccApiGatewayUrl).hostname.toLowerCase();\n    } catch (error) {\n      hostname = wccApiGatewayUrl.toLowerCase();\n    }\n\n    const resolvedEnv = AI_ASSISTANT_ENV_MAP[hostname];\n    if (!resolvedEnv) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    return AI_ASSISTANT_BASE_URL_TEMPLATE.replace('%s', resolvedEnv);\n  }\n\n  /**\n   * Sends an event to the AI Assistant service.\n   * @param agentId - agent identifier\n   * @param interactionId - interaction/conversation identifier\n   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')\n   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')\n   * @param action - action within eventDetails (e.g. 'START' or 'STOP')\n   */\n  public async sendEvent(\n    agentId: string,\n    interactionId: string,\n    eventType: AIAssistantEventType,\n    eventName: AIAssistantEventName,\n    action: TranscriptAction\n  ): Promise<Record<string, unknown>> {\n    LoggerProxy.info('Sending event', {\n      module: CC_FILE,\n      method: METHODS.SEND_EVENT,\n      interactionId,\n      data: {eventType, eventName, action},\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n    ]);\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType,\n          eventName,\n          eventDetails: {\n            data: {\n              interactionId,\n              action,\n              actionTimeStamp: String(Date.now()),\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n        {agentId, orgId, interactionId, eventType, eventName, action},\n        ['operational']\n      );\n\n      return response?.body || {};\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n        {\n          interactionId,\n          eventType,\n          eventName,\n          action,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.SEND_EVENT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches historic transcripts for an interaction.\n   * This API is allowed only when real-time transcription feature is enabled.\n   *\n   * @param interactionId - interaction/conversation identifier\n   */\n  public async fetchHistoricTranscripts(\n    agentId: string,\n    interactionId: string\n  ): Promise<HistoricTranscriptsResponse> {\n    LoggerProxy.info('Fetching historic transcripts', {\n      module: CC_FILE,\n      method: METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n      interactionId,\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n    ]);\n    if (!this.aiFeature?.realtimeTranscripts?.enable) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'),\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          interactionId,\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n        {agentId, orgId, interactionId},\n        ['operational']\n      );\n\n      return response.body as HistoricTranscriptsResponse;\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n        {\n          interactionId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n      if (error instanceof Error) {\n        throw error;\n      }\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n}\n\nexport default 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+{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_MetricsManager","_constants","_constants2","_types","_Utils","_constants3","e","__esModule","default","ApiAIAssistant","constructor","webex","metricsManager","MetricsManager","getInstance","setAIFeatureFlags","aiFeature","getBaseUrl","wccApiGatewayUrl","internal","services","get","WCC_API_GATEWAY","error","detailedError","getErrorDetails","Error","METHODS","GET_BASE_URL","CC_FILE","hostname","URL","toLowerCase","resolvedEnv","AI_ASSISTANT_ENV_MAP","AI_ASSISTANT_BASE_URL_TEMPLATE","replace","sendEvent","agentId","interactionId","eventType","eventName","action","LoggerProxy","info","module","method","SEND_EVENT","data","timeEvent","METRIC_EVENT_NAMES","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","baseUrl","orgId","credentials","getOrgId","response","request","uri","AI_ASSISTANT_API_URLS","EVENT","HTTP_METHODS","POST","addAuthHeader","body","eventDetails","actionTimeStamp","String","Date","now","trackEvent","message","fetchHistoricTranscripts","FETCH_HISTORIC_TRANSCRIPTS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED","realtimeTranscripts","enable","TRANSCRIPTS_LIST","exports","_default"],"sources":["ApiAiAssistant.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {CC_FILE, METHODS} from '../constants';\nimport {\n  HTTP_METHODS,\n  WebexSDK,\n  IHttpResponse,\n  TranscriptAction,\n  AIAssistantEventType,\n  AIAssistantEventName,\n  HistoricTranscriptsResponse,\n} from '../types';\nimport {getErrorDetails} from './core/Utils';\nimport {\n  AI_ASSISTANT_BASE_URL_TEMPLATE,\n  AI_ASSISTANT_ENV_MAP,\n  AI_ASSISTANT_API_URLS,\n  WCC_API_GATEWAY,\n} from './constants';\nimport {AIFeatureFlags} from './config/types';\n\n/**\n * ApiAIAssistant provides AI Assistant APIs for transcript controls.\n * @public\n */\nexport class ApiAIAssistant {\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n  private aiFeature: AIFeatureFlags;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  public setAIFeatureFlags(aiFeature: AIFeatureFlags): void {\n    this.aiFeature = aiFeature;\n  }\n\n  private getBaseUrl(): string {\n    const wccApiGatewayUrl = this.webex.internal.services.get(WCC_API_GATEWAY) || '';\n\n    if (!wccApiGatewayUrl) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    let hostname = '';\n    try {\n      hostname = new URL(wccApiGatewayUrl).hostname.toLowerCase();\n    } catch (error) {\n      hostname = wccApiGatewayUrl.toLowerCase();\n    }\n\n    const resolvedEnv = AI_ASSISTANT_ENV_MAP[hostname];\n    if (!resolvedEnv) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    return AI_ASSISTANT_BASE_URL_TEMPLATE.replace('%s', resolvedEnv);\n  }\n\n  /**\n   * Sends an event to the AI Assistant service.\n   * @param agentId - agent identifier\n   * @param interactionId - interaction/conversation identifier\n   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')\n   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')\n   * @param action - action within eventDetails (e.g. 'START' or 'STOP')\n   */\n  public async sendEvent(\n    agentId: string,\n    interactionId: string,\n    eventType: AIAssistantEventType,\n    eventName: AIAssistantEventName,\n    action: TranscriptAction\n  ): Promise<Record<string, unknown>> {\n    LoggerProxy.info('Sending event', {\n      module: CC_FILE,\n      method: METHODS.SEND_EVENT,\n      interactionId,\n      data: {eventType, eventName, action},\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n    ]);\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType,\n          eventName,\n          eventDetails: {\n            data: {\n              interactionId,\n              action,\n              actionTimeStamp: String(Date.now()),\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n        {agentId, orgId, interactionId, eventType, eventName, action},\n        ['operational']\n      );\n\n      return response?.body || {};\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n        {\n          interactionId,\n          eventType,\n          eventName,\n          action,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.SEND_EVENT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches historic transcripts for an interaction.\n   * This API is allowed only when real-time transcription feature is enabled.\n   *\n   * @param interactionId - interaction/conversation identifier\n   */\n  public async fetchHistoricTranscripts(\n    agentId: string,\n    interactionId: string\n  ): Promise<HistoricTranscriptsResponse> {\n    LoggerProxy.info('Fetching historic transcripts', {\n      module: CC_FILE,\n      method: METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n      interactionId,\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n    ]);\n    if (!this.aiFeature?.realtimeTranscripts?.enable) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'),\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          interactionId,\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n        {agentId, orgId, interactionId},\n        ['operational']\n      );\n\n      return response.body as HistoricTranscriptsResponse;\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n        {\n          interactionId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n}\n\nexport default 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package/dist/services/config/Util.js

@@ -133,7 +133,7 @@ function parseAgentConfigs(profileData) {
   }); // pushing available state to idle codes
 
   const defaultWrapUpData = getDefaultWrapUpCode(wrapupCodes);
-  const aiFeature = aiFeatureFlags?.data && aiFeatureFlags.data.length > 0 ? aiFeatureFlags.data[0] : undefined;
+  const aiFeature = aiFeatureFlags?.data?.length > 0 ? aiFeatureFlags.data[0] : undefined;
   const finalData = {
     teams: teamData,
     defaultDn: userData.defaultDialledNumber,
@@ -155,7 +155,6 @@ function parseAgentConfigs(profileData) {
     siteId: userData.siteId,
     enterpriseId: orgInfoData.tenantId,
     tenantTimezone: orgInfoData.timezone,
-    environment: orgInfoData.environment,
     privacyShieldVisible: tenantData.privacyShieldVisible,
     organizationIdleCodes: [],
     // TODO: for supervisor, getOrgFilteredIdleCodes(auxCodes, false),
@@ -179,7 +178,7 @@ function parseAgentConfigs(profileData) {
     isAgentAvailableAfterOutdial: agentProfileData.agentAvailableAfterOutdial,
     outDialEp: agentProfileData.outdialEntryPointId,
     isCampaignManagementEnabled: orgSettingsData.campaignManagerEnabled,
-    isEndCallEnabled: tenantData.endCallEnabled,
+    isEndTaskEnabled: tenantData.endCallEnabled,
     isEndConsultEnabled: tenantData.endConsultEnabled,
     callVariablesSuppressed: tenantData.callVariablesSuppressed,
     agentDbId: userData.dbId,

package/dist/services/config/Util.js.map

@@ -1 +1 @@
-{"version":3,"names":["_constants","require","_types","getUrlMapping","urlMappings","name","mappedUrl","find","mapping","url","getMsftConfig","agentProfileData","showUserDetailsMS","stateSynchronizationMS","getWebexConfig","showUserDetailsWebex","stateSynchronizationWebex","getDefaultAgentDN","agentDNValidation","getFilteredDialplanEntries","dialPlanData","profileDialPlans","dialPlanEntries","forEach","dailPlan","includes","id","filteredPlan","regex","regularExpression","prefix","strippedChars","push","getFilterAuxCodes","auxCodes","type","specificCodes","filteredAuxCodes","auxCode","workTypeCode","active","length","isSystem","isSystemCode","isDefault","defaultCode","getDefaultWrapUpCode","wrapUpReasonList","c","parseAgentConfigs","profileData","userData","teamData","tenantData","orgInfoData","orgSettingsData","urlMapping","aiFeatureFlags","tenantDataTimeout","timeoutDesktopInactivityEnabled","timeoutDesktopInactivityMins","inactivityTimeoutTimer","timeoutDesktopInactivityCustomEnabled","wrapupCodes","WRAP_UP_CODE","accessWrapUpCode","wrapUpCodes","idleCodes","IDLE_CODE","accessIdleCode","defaultWrapUpData","aiFeature","data","undefined","finalData","teams","defaultDn","defaultDialledNumber","forceDefaultDn","forceDefaultDnForAgent","regexUS","dnDefaultRegex","regexOther","dnOtherRegex","agentId","ciUserId","agentName","firstName","lastName","agentMailId","email","agentProfileID","agentProfileId","autoAnswer","dialPlan","dialPlanEnabled","dialPlanEntity","dialPlans","multimediaProfileId","skillProfileId","siteId","enterpriseId","tenantId","tenantTimezone","timezone","environment","privacyShieldVisible","organizationIdleCodes","idleCodesAccess","wrapUpData","wrapUpProps","autoWrapup","autoWrapUp","autoWrapupInterval","autoWrapAfterSeconds","lastAgentRoute","lastAgentRouting","wrapUpCodeAccess","allowCancelAutoWrapup","allowAutoWrapUpExtension","defaultWrapupCode","isOutboundEnabledForTenant","outdialEnabled","isOutboundEnabledForAgent","isAdhocDialingEnabled","isAgentAvailableAfterOutdial","agentAvailableAfterOutdial","outDialEp","outdialEntryPointId","isCampaignManagementEnabled","campaignManagerEnabled","isEndCallEnabled","endCallEnabled","isEndConsultEnabled","endConsultEnabled","callVariablesSuppressed","agentDbId","dbId","allowConsultToQueue","consultToQueue","agentPersonalStatsEnabled","viewableStatistics","agentStats","addressBookId","outdialANIId","analyserUserId","acqueonApiUrl","acqueonConsoleUrl","isTimeoutDesktopInactivityEnabled","loginVoiceOptions","webRtcEnabled","maskSensitiveData","microsoftConfig","webexConfig","lostConnectionRecoveryTimeout","LOST_CONNECTION_RECOVERY_TIMEOUT"],"sources":["Util.ts"],"sourcesContent":["import {LOST_CONNECTION_RECOVERY_TIMEOUT} from '../core/constants';\nimport {\n  AgentResponse,\n  AuxCode,\n  AuxCodeType,\n  DesktopProfileResponse,\n  DialPlanEntity,\n  Entity,\n  IDLE_CODE,\n  OrgInfo,\n  OrgSettings,\n  Profile,\n  Team,\n  TenantData,\n  URLMapping,\n  WRAP_UP_CODE,\n  AIFeatureFlagsResponse,\n  AIFeatureFlags,\n} from './types';\n\n/**\n * Get the URL mapping for the given name\n * @param {Array<URLMapping>} urlMappings\n * @param {string} name\n * @returns {string}\n */\nconst getUrlMapping = (urlMappings: Array<URLMapping>, name: string) => {\n  const mappedUrl = urlMappings.find((mapping) => mapping.name === name)?.url;\n\n  return mappedUrl || '';\n};\n\n/**\n * Get the MSFT and Webex configuration\n * @param {DesktopProfileResponse} agentProfileData\n * @returns {Object}\n */\nconst getMsftConfig = (agentProfileData: DesktopProfileResponse) => {\n  return {\n    showUserDetailsMS: agentProfileData.showUserDetailsMS ?? false,\n    stateSynchronizationMS: agentProfileData.stateSynchronizationMS ?? false,\n  };\n};\n\n/**\n * Get the Webex configuration\n * @param {DesktopProfileResponse} agentProfileData\n * @returns {Object}\n */\nconst getWebexConfig = (agentProfileData: DesktopProfileResponse) => {\n  return {\n    showUserDetailsWebex: agentProfileData.showUserDetailsWebex ?? false,\n    stateSynchronizationWebex: agentProfileData.stateSynchronizationWebex ?? false,\n  };\n};\n\n/**\n * Get the default agent DN\n * @param {string} agentDNValidation\n * @returns {boolean}\n */\nconst getDefaultAgentDN = (agentDNValidation: string) => {\n  return agentDNValidation === 'PROVISIONED_VALUE';\n};\n\n/**\n * Get the filtered dialplan entries\n * @param {Array<DialPlanEntity>} dialPlanData\n * @param {Array<string>} profileDialPlans\n * @returns {Array<Entity>}\n */\nconst getFilteredDialplanEntries = (dialPlanData: DialPlanEntity[], profileDialPlans: string[]) => {\n  const dialPlanEntries = [];\n  dialPlanData.forEach((dailPlan: DialPlanEntity) => {\n    if (profileDialPlans.includes(dailPlan.id)) {\n      const filteredPlan = {\n        regex: dailPlan.regularExpression,\n        prefix: dailPlan.prefix,\n        strippedChars: dailPlan.strippedChars,\n        name: dailPlan.name,\n      };\n      dialPlanEntries.push(filteredPlan);\n    }\n  });\n\n  return dialPlanEntries;\n};\n\n/**\n * Get the filtered aux codes\n * @param {Array<AuxCode>} auxCodes\n * @param {AuxCodeType} type\n * @param {Array<string>} specificCodes\n * @returns {Array<Entity>}\n */\nconst getFilterAuxCodes = (\n  auxCodes: Array<AuxCode>,\n  type: AuxCodeType,\n  specificCodes: string[]\n) => {\n  const filteredAuxCodes: Array<Entity> = [];\n  auxCodes.forEach((auxCode: AuxCode) => {\n    if (\n      auxCode.workTypeCode === type &&\n      auxCode.active &&\n      (specificCodes.length === 0 || specificCodes.includes(auxCode.id))\n    ) {\n      filteredAuxCodes.push({\n        id: auxCode.id,\n        name: auxCode.name,\n        isSystem: auxCode.isSystemCode,\n        isDefault: auxCode.defaultCode,\n      });\n    }\n  });\n\n  return filteredAuxCodes;\n};\n\n/**\n * Get the default wrapup code\n * @param {Array<Entity>} wrapUpReasonList\n * @returns {Entity}\n */\nfunction getDefaultWrapUpCode(wrapUpReasonList: Entity[]) {\n  return wrapUpReasonList?.find((c: Entity) => c.isDefault);\n}\n\n/**\n * Parse the agent configurations\n * @param {Object} profileData\n * @returns {Profile}\n */\nfunction parseAgentConfigs(profileData: {\n  userData: AgentResponse;\n  teamData: Team[];\n  tenantData: TenantData;\n  orgInfoData: OrgInfo;\n  auxCodes: AuxCode[];\n  orgSettingsData: OrgSettings;\n  agentProfileData: DesktopProfileResponse;\n  dialPlanData: DialPlanEntity[];\n  urlMapping: URLMapping[];\n  multimediaProfileId: string;\n  aiFeatureFlags: AIFeatureFlagsResponse;\n}): Profile {\n  const {\n    userData,\n    teamData,\n    tenantData,\n    orgInfoData,\n    auxCodes,\n    orgSettingsData,\n    agentProfileData,\n    dialPlanData,\n    urlMapping,\n    aiFeatureFlags,\n  } = profileData;\n\n  const tenantDataTimeout = tenantData.timeoutDesktopInactivityEnabled\n    ? tenantData.timeoutDesktopInactivityMins\n    : null;\n  const inactivityTimeoutTimer = agentProfileData.timeoutDesktopInactivityCustomEnabled\n    ? agentProfileData.timeoutDesktopInactivityMins\n    : tenantDataTimeout;\n\n  const wrapupCodes = getFilterAuxCodes(\n    auxCodes,\n    WRAP_UP_CODE,\n    agentProfileData.accessWrapUpCode === 'ALL' ? [] : agentProfileData.wrapUpCodes\n  );\n\n  const idleCodes = getFilterAuxCodes(\n    auxCodes,\n    IDLE_CODE,\n    agentProfileData.accessIdleCode === 'ALL' ? [] : agentProfileData.idleCodes\n  );\n\n  idleCodes.push({\n    id: '0',\n    name: 'Available',\n    isSystem: false,\n    isDefault: false,\n  }); // pushing available state to idle codes\n\n  const defaultWrapUpData = getDefaultWrapUpCode(wrapupCodes);\n  const aiFeature: AIFeatureFlags | undefined =\n    aiFeatureFlags?.data && aiFeatureFlags.data.length > 0 ? aiFeatureFlags.data[0] : undefined;\n\n  const finalData = {\n    teams: teamData,\n    defaultDn: userData.defaultDialledNumber,\n    forceDefaultDn: tenantData.forceDefaultDn,\n    forceDefaultDnForAgent: getDefaultAgentDN(agentProfileData.agentDNValidation),\n    regexUS: tenantData.dnDefaultRegex,\n    regexOther: tenantData.dnOtherRegex,\n    agentId: userData.ciUserId,\n    agentName: `${userData.firstName} ${userData.lastName}`,\n    agentMailId: userData.email,\n    agentProfileID: userData.agentProfileId,\n    autoAnswer: agentProfileData.autoAnswer,\n    dialPlan: agentProfileData.dialPlanEnabled\n      ? {\n          type: 'adhocDial',\n          dialPlanEntity: getFilteredDialplanEntries(dialPlanData, agentProfileData.dialPlans),\n        }\n      : undefined,\n    multimediaProfileId: profileData.multimediaProfileId,\n    skillProfileId: userData.skillProfileId ? userData.skillProfileId : null,\n    siteId: userData.siteId,\n    enterpriseId: orgInfoData.tenantId,\n    tenantTimezone: orgInfoData.timezone,\n    environment: orgInfoData.environment,\n    privacyShieldVisible: tenantData.privacyShieldVisible,\n    organizationIdleCodes: [], // TODO: for supervisor, getOrgFilteredIdleCodes(auxCodes, false),\n    idleCodesAccess: agentProfileData.accessIdleCode as 'ALL' | 'SPECIFIC',\n    idleCodes,\n    wrapupCodes,\n    wrapUpData: {\n      wrapUpProps: {\n        autoWrapup: agentProfileData.autoWrapUp,\n        autoWrapupInterval: agentProfileData.autoWrapAfterSeconds,\n        lastAgentRoute: agentProfileData.lastAgentRouting,\n        wrapUpCodeAccess: agentProfileData.accessWrapUpCode,\n        wrapUpReasonList: wrapupCodes,\n        allowCancelAutoWrapup: agentProfileData.allowAutoWrapUpExtension,\n      },\n    },\n    defaultWrapupCode: defaultWrapUpData?.id ?? '',\n    isOutboundEnabledForTenant: tenantData.outdialEnabled,\n    isOutboundEnabledForAgent: agentProfileData.outdialEnabled,\n    isAdhocDialingEnabled: agentProfileData.dialPlanEnabled,\n    isAgentAvailableAfterOutdial: agentProfileData.agentAvailableAfterOutdial,\n    outDialEp: agentProfileData.outdialEntryPointId,\n    isCampaignManagementEnabled: orgSettingsData.campaignManagerEnabled,\n    isEndCallEnabled: tenantData.endCallEnabled,\n    isEndConsultEnabled: tenantData.endConsultEnabled,\n    callVariablesSuppressed: tenantData.callVariablesSuppressed,\n    agentDbId: userData.dbId,\n    allowConsultToQueue: agentProfileData.consultToQueue,\n    agentPersonalStatsEnabled: agentProfileData.viewableStatistics\n      ? agentProfileData.viewableStatistics.agentStats\n      : false,\n    addressBookId: agentProfileData.addressBookId,\n    outdialANIId: agentProfileData.outdialANIId,\n    analyserUserId: userData.id,\n\n    urlMappings: {\n      acqueonApiUrl: getUrlMapping(urlMapping, 'ACQUEON_API_URL'),\n      acqueonConsoleUrl: getUrlMapping(urlMapping, 'ACQUEON_CONSOLE_URL'),\n    },\n    isTimeoutDesktopInactivityEnabled: tenantData.timeoutDesktopInactivityEnabled,\n    timeoutDesktopInactivityMins: inactivityTimeoutTimer,\n    loginVoiceOptions: agentProfileData.loginVoiceOptions ?? [],\n    webRtcEnabled: orgSettingsData.webRtcEnabled,\n    maskSensitiveData: orgSettingsData.maskSensitiveData\n      ? orgSettingsData.maskSensitiveData\n      : false,\n    microsoftConfig: getMsftConfig(agentProfileData),\n    webexConfig: getWebexConfig(agentProfileData),\n    lostConnectionRecoveryTimeout:\n      tenantData.lostConnectionRecoveryTimeout || LOST_CONNECTION_RECOVERY_TIMEOUT,\n    aiFeature,\n  };\n\n  return finalData;\n}\n\nexport 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false,\n    stateSynchronizationMS: agentProfileData.stateSynchronizationMS ?? false,\n  };\n};\n\n/**\n * Get the Webex configuration\n * @param {DesktopProfileResponse} agentProfileData\n * @returns {Object}\n */\nconst getWebexConfig = (agentProfileData: DesktopProfileResponse) => {\n  return {\n    showUserDetailsWebex: agentProfileData.showUserDetailsWebex ?? false,\n    stateSynchronizationWebex: agentProfileData.stateSynchronizationWebex ?? false,\n  };\n};\n\n/**\n * Get the default agent DN\n * @param {string} agentDNValidation\n * @returns {boolean}\n */\nconst getDefaultAgentDN = (agentDNValidation: string) => {\n  return agentDNValidation === 'PROVISIONED_VALUE';\n};\n\n/**\n * Get the filtered dialplan entries\n * @param {Array<DialPlanEntity>} dialPlanData\n * @param {Array<string>} profileDialPlans\n * @returns {Array<Entity>}\n */\nconst getFilteredDialplanEntries = (dialPlanData: DialPlanEntity[], profileDialPlans: string[]) => {\n  const dialPlanEntries = [];\n  dialPlanData.forEach((dailPlan: DialPlanEntity) => {\n    if (profileDialPlans.includes(dailPlan.id)) {\n      const filteredPlan = {\n        regex: dailPlan.regularExpression,\n        prefix: dailPlan.prefix,\n        strippedChars: dailPlan.strippedChars,\n        name: dailPlan.name,\n      };\n      dialPlanEntries.push(filteredPlan);\n    }\n  });\n\n  return dialPlanEntries;\n};\n\n/**\n * Get the filtered aux codes\n * @param {Array<AuxCode>} auxCodes\n * @param {AuxCodeType} type\n * @param {Array<string>} specificCodes\n * @returns {Array<Entity>}\n */\nconst getFilterAuxCodes = (\n  auxCodes: Array<AuxCode>,\n  type: AuxCodeType,\n  specificCodes: string[]\n) => {\n  const filteredAuxCodes: Array<Entity> = [];\n  auxCodes.forEach((auxCode: AuxCode) => {\n    if (\n      auxCode.workTypeCode === type &&\n      auxCode.active &&\n      (specificCodes.length === 0 || specificCodes.includes(auxCode.id))\n    ) {\n      filteredAuxCodes.push({\n        id: auxCode.id,\n        name: auxCode.name,\n        isSystem: auxCode.isSystemCode,\n        isDefault: auxCode.defaultCode,\n      });\n    }\n  });\n\n  return filteredAuxCodes;\n};\n\n/**\n * Get the default wrapup code\n * @param {Array<Entity>} wrapUpReasonList\n * @returns {Entity}\n */\nfunction getDefaultWrapUpCode(wrapUpReasonList: Entity[]) {\n  return wrapUpReasonList?.find((c: Entity) => c.isDefault);\n}\n\n/**\n * Parse the agent configurations\n * @param {Object} profileData\n * @returns {Profile}\n */\nfunction parseAgentConfigs(profileData: {\n  userData: AgentResponse;\n  teamData: Team[];\n  tenantData: TenantData;\n  orgInfoData: OrgInfo;\n  auxCodes: AuxCode[];\n  orgSettingsData: OrgSettings;\n  agentProfileData: DesktopProfileResponse;\n  dialPlanData: DialPlanEntity[];\n  urlMapping: URLMapping[];\n  multimediaProfileId: string;\n  aiFeatureFlags: AIFeatureFlagsResponse;\n}): Profile {\n  const {\n    userData,\n    teamData,\n    tenantData,\n    orgInfoData,\n    auxCodes,\n    orgSettingsData,\n    agentProfileData,\n    dialPlanData,\n    urlMapping,\n    aiFeatureFlags,\n  } = profileData;\n\n  const tenantDataTimeout = tenantData.timeoutDesktopInactivityEnabled\n    ? 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[] : agentProfileData.idleCodes\n  );\n\n  idleCodes.push({\n    id: '0',\n    name: 'Available',\n    isSystem: false,\n    isDefault: false,\n  }); // pushing available state to idle codes\n\n  const defaultWrapUpData = getDefaultWrapUpCode(wrapupCodes);\n  const aiFeature: AIFeatureFlags | undefined =\n    aiFeatureFlags?.data?.length > 0 ? aiFeatureFlags.data[0] : undefined;\n\n  const finalData = {\n    teams: teamData,\n    defaultDn: userData.defaultDialledNumber,\n    forceDefaultDn: tenantData.forceDefaultDn,\n    forceDefaultDnForAgent: getDefaultAgentDN(agentProfileData.agentDNValidation),\n    regexUS: tenantData.dnDefaultRegex,\n    regexOther: tenantData.dnOtherRegex,\n    agentId: userData.ciUserId,\n    agentName: `${userData.firstName} ${userData.lastName}`,\n    agentMailId: userData.email,\n    agentProfileID: userData.agentProfileId,\n    autoAnswer: agentProfileData.autoAnswer,\n    dialPlan: agentProfileData.dialPlanEnabled\n      ? {\n          type: 'adhocDial',\n          dialPlanEntity: getFilteredDialplanEntries(dialPlanData, agentProfileData.dialPlans),\n        }\n      : undefined,\n    multimediaProfileId: profileData.multimediaProfileId,\n    skillProfileId: userData.skillProfileId ? userData.skillProfileId : null,\n    siteId: userData.siteId,\n    enterpriseId: orgInfoData.tenantId,\n    tenantTimezone: orgInfoData.timezone,\n    privacyShieldVisible: tenantData.privacyShieldVisible,\n    organizationIdleCodes: [], // TODO: for supervisor, getOrgFilteredIdleCodes(auxCodes, false),\n    idleCodesAccess: agentProfileData.accessIdleCode as 'ALL' | 'SPECIFIC',\n    idleCodes,\n    wrapupCodes,\n    wrapUpData: {\n      wrapUpProps: {\n        autoWrapup: agentProfileData.autoWrapUp,\n        autoWrapupInterval: agentProfileData.autoWrapAfterSeconds,\n        lastAgentRoute: agentProfileData.lastAgentRouting,\n        wrapUpCodeAccess: agentProfileData.accessWrapUpCode,\n        wrapUpReasonList: wrapupCodes,\n        allowCancelAutoWrapup: agentProfileData.allowAutoWrapUpExtension,\n      },\n    },\n    defaultWrapupCode: defaultWrapUpData?.id ?? '',\n    isOutboundEnabledForTenant: tenantData.outdialEnabled,\n    isOutboundEnabledForAgent: agentProfileData.outdialEnabled,\n    isAdhocDialingEnabled: agentProfileData.dialPlanEnabled,\n    isAgentAvailableAfterOutdial: agentProfileData.agentAvailableAfterOutdial,\n    outDialEp: agentProfileData.outdialEntryPointId,\n    isCampaignManagementEnabled: orgSettingsData.campaignManagerEnabled,\n    isEndTaskEnabled: tenantData.endCallEnabled,\n    isEndConsultEnabled: tenantData.endConsultEnabled,\n    callVariablesSuppressed: tenantData.callVariablesSuppressed,\n    agentDbId: userData.dbId,\n    allowConsultToQueue: agentProfileData.consultToQueue,\n    agentPersonalStatsEnabled: agentProfileData.viewableStatistics\n      ? agentProfileData.viewableStatistics.agentStats\n      : false,\n    addressBookId: agentProfileData.addressBookId,\n    outdialANIId: agentProfileData.outdialANIId,\n    analyserUserId: userData.id,\n\n    urlMappings: {\n      acqueonApiUrl: getUrlMapping(urlMapping, 'ACQUEON_API_URL'),\n      acqueonConsoleUrl: getUrlMapping(urlMapping, 'ACQUEON_CONSOLE_URL'),\n    },\n    isTimeoutDesktopInactivityEnabled: tenantData.timeoutDesktopInactivityEnabled,\n    timeoutDesktopInactivityMins: inactivityTimeoutTimer,\n    loginVoiceOptions: agentProfileData.loginVoiceOptions ?? [],\n    webRtcEnabled: orgSettingsData.webRtcEnabled,\n    maskSensitiveData: orgSettingsData.maskSensitiveData\n      ? orgSettingsData.maskSensitiveData\n      : false,\n    microsoftConfig: getMsftConfig(agentProfileData),\n    webexConfig: getWebexConfig(agentProfileData),\n    lostConnectionRecoveryTimeout:\n      tenantData.lostConnectionRecoveryTimeout || LOST_CONNECTION_RECOVERY_TIMEOUT,\n    aiFeature,\n  };\n\n  return finalData;\n}\n\nexport 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