@webex/contact-center 3.12.0-next.8 → 3.12.0-next.81

package/src/services/task/digital/Digital.ts

@@ -0,0 +1,95 @@
+import {CC_FILE, METHODS} from '../../../constants';
+import {getErrorDetails} from '../../core/Utils';
+import {IDigital, TaskResponse, TaskData} from '../types';
+import {WrapupData} from '../../config/types';
+import Task from '../Task';
+import routingContact from '../contact';
+import LoggerProxy from '../../../logger-proxy';
+import MetricsManager from '../../../metrics/MetricsManager';
+import {METRIC_EVENT_NAMES} from '../../../metrics/constants';
+
+export default class Digital extends Task implements IDigital {
+  constructor(
+    contact: ReturnType<typeof routingContact>,
+    data: TaskData,
+    wrapupData?: WrapupData,
+    agentId?: string
+  ) {
+    super(
+      contact,
+      data,
+      {
+        isEndTaskEnabled: true,
+        isEndConsultEnabled: false,
+        isRecordingEnabled: false,
+      },
+      wrapupData,
+      agentId
+    );
+  }
+
+  /**
+   * Refresh the digital task with the latest backend payload and recompute UI controls.
+   */
+  public updateTaskData(newData: TaskData, shouldOverwrite = false): IDigital {
+    super.updateTaskData(newData, shouldOverwrite);
+
+    return this;
+  }
+
+  /**
+   * This is used for incoming digital task accept by agent.
+   *
+   * @returns Promise<TaskResponse>
+   * @throws Error
+   * @example
+   * ```typescript
+   * task.accept().then(()=>{}).catch(()=>{})
+   * ```
+   */
+  public async accept(): Promise<TaskResponse> {
+    try {
+      LoggerProxy.info(`Accepting task`, {
+        module: CC_FILE,
+        method: METHODS.ACCEPT,
+        interactionId: this.data.interactionId,
+      });
+
+      this.metricsManager.timeEvent([
+        METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS,
+        METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED,
+      ]);
+
+      const response = await this.contact.accept({interactionId: this.data.interactionId});
+
+      this.metricsManager.trackEvent(
+        METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS,
+        {
+          taskId: this.data.interactionId,
+          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),
+        },
+        ['operational', 'behavioral', 'business']
+      );
+      LoggerProxy.log(`Task accepted successfully`, {
+        module: CC_FILE,
+        method: METHODS.ACCEPT,
+        trackingId: response.trackingId,
+        interactionId: this.data.interactionId,
+      });
+
+      return response;
+    } catch (error) {
+      const {error: detailedError} = getErrorDetails(error, METHODS.ACCEPT, CC_FILE);
+      this.metricsManager.trackEvent(
+        METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED,
+        {
+          taskId: this.data.interactionId,
+          error: error.toString(),
+          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),
+        },
+        ['operational', 'behavioral', 'business']
+      );
+      throw detailedError;
+    }
+  }
+}