@webex/contact-center 3.12.0-next.73 → 3.12.0-next.75
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/AGENTS.md +438 -0
- package/ai-docs/README.md +131 -0
- package/ai-docs/RULES.md +455 -0
- package/ai-docs/patterns/event-driven-patterns.md +485 -0
- package/ai-docs/patterns/testing-patterns.md +480 -0
- package/ai-docs/patterns/typescript-patterns.md +365 -0
- package/ai-docs/templates/README.md +102 -0
- package/ai-docs/templates/documentation/create-agents-md.md +240 -0
- package/ai-docs/templates/documentation/create-architecture-md.md +295 -0
- package/ai-docs/templates/existing-service/bug-fix.md +254 -0
- package/ai-docs/templates/existing-service/feature-enhancement.md +450 -0
- package/ai-docs/templates/new-method/00-master.md +80 -0
- package/ai-docs/templates/new-method/01-requirements.md +232 -0
- package/ai-docs/templates/new-method/02-implementation.md +295 -0
- package/ai-docs/templates/new-method/03-tests.md +201 -0
- package/ai-docs/templates/new-method/04-validation.md +141 -0
- package/ai-docs/templates/new-service/00-master.md +109 -0
- package/ai-docs/templates/new-service/01-pre-questions.md +159 -0
- package/ai-docs/templates/new-service/02-code-generation.md +346 -0
- package/ai-docs/templates/new-service/03-integration.md +178 -0
- package/ai-docs/templates/new-service/04-test-generation.md +205 -0
- package/ai-docs/templates/new-service/05-validation.md +145 -0
- package/dist/cc.js +53 -38
- package/dist/cc.js.map +1 -1
- package/dist/config.js +6 -0
- package/dist/config.js.map +1 -1
- package/dist/constants.js +14 -1
- package/dist/constants.js.map +1 -1
- package/dist/index.js +13 -5
- package/dist/index.js.map +1 -1
- package/dist/metrics/behavioral-events.js +26 -0
- package/dist/metrics/behavioral-events.js.map +1 -1
- package/dist/metrics/constants.js +9 -3
- package/dist/metrics/constants.js.map +1 -1
- package/dist/services/ApiAiAssistant.js +74 -3
- package/dist/services/ApiAiAssistant.js.map +1 -1
- package/dist/services/config/Util.js +2 -2
- package/dist/services/config/Util.js.map +1 -1
- package/dist/services/config/types.js +25 -9
- package/dist/services/config/types.js.map +1 -1
- package/dist/services/core/Utils.js +74 -27
- package/dist/services/core/Utils.js.map +1 -1
- package/dist/services/core/websocket/WebSocketManager.js +2 -1
- package/dist/services/core/websocket/WebSocketManager.js.map +1 -1
- package/dist/services/core/websocket/types.js.map +1 -1
- package/dist/services/index.js +1 -1
- package/dist/services/index.js.map +1 -1
- package/dist/services/task/Task.js +688 -0
- package/dist/services/task/Task.js.map +1 -0
- package/dist/services/task/TaskFactory.js +45 -0
- package/dist/services/task/TaskFactory.js.map +1 -0
- package/dist/services/task/TaskManager.js +725 -612
- package/dist/services/task/TaskManager.js.map +1 -1
- package/dist/services/task/TaskUtils.js +162 -26
- package/dist/services/task/TaskUtils.js.map +1 -1
- package/dist/services/task/constants.js +6 -1
- package/dist/services/task/constants.js.map +1 -1
- package/dist/services/task/digital/Digital.js +77 -0
- package/dist/services/task/digital/Digital.js.map +1 -0
- package/dist/services/task/state-machine/TaskStateMachine.js +837 -0
- package/dist/services/task/state-machine/TaskStateMachine.js.map +1 -0
- package/dist/services/task/state-machine/actions.js +543 -0
- package/dist/services/task/state-machine/actions.js.map +1 -0
- package/dist/services/task/state-machine/constants.js +161 -0
- package/dist/services/task/state-machine/constants.js.map +1 -0
- package/dist/services/task/state-machine/guards.js +340 -0
- package/dist/services/task/state-machine/guards.js.map +1 -0
- package/dist/services/task/state-machine/index.js +53 -0
- package/dist/services/task/state-machine/index.js.map +1 -0
- package/dist/services/task/state-machine/types.js +54 -0
- package/dist/services/task/state-machine/types.js.map +1 -0
- package/dist/services/task/state-machine/uiControlsComputer.js +553 -0
- package/dist/services/task/state-machine/uiControlsComputer.js.map +1 -0
- package/dist/services/task/taskDataNormalizer.js +99 -0
- package/dist/services/task/taskDataNormalizer.js.map +1 -0
- package/dist/services/task/types.js +168 -16
- package/dist/services/task/types.js.map +1 -1
- package/dist/services/task/voice/Voice.js +1042 -0
- package/dist/services/task/voice/Voice.js.map +1 -0
- package/dist/services/task/voice/WebRTC.js +149 -0
- package/dist/services/task/voice/WebRTC.js.map +1 -0
- package/dist/types/cc.d.ts +19 -18
- package/dist/types/config.d.ts +6 -0
- package/dist/types/constants.d.ts +14 -1
- package/dist/types/index.d.ts +11 -5
- package/dist/types/metrics/constants.d.ts +7 -1
- package/dist/types/services/ApiAiAssistant.d.ts +11 -3
- package/dist/types/services/config/types.d.ts +113 -9
- package/dist/types/services/core/Utils.d.ts +23 -10
- package/dist/types/services/core/websocket/WebSocketManager.d.ts +1 -0
- package/dist/types/services/core/websocket/types.d.ts +1 -1
- package/dist/types/services/index.d.ts +1 -1
- package/dist/types/services/task/Task.d.ts +157 -0
- package/dist/types/services/task/TaskFactory.d.ts +12 -0
- package/dist/types/services/task/TaskUtils.d.ts +46 -2
- package/dist/types/services/task/constants.d.ts +5 -0
- package/dist/types/services/task/digital/Digital.d.ts +22 -0
- package/dist/types/services/task/state-machine/TaskStateMachine.d.ts +1144 -0
- package/dist/types/services/task/state-machine/actions.d.ts +10 -0
- package/dist/types/services/task/state-machine/constants.d.ts +107 -0
- package/dist/types/services/task/state-machine/guards.d.ts +90 -0
- package/dist/types/services/task/state-machine/index.d.ts +13 -0
- package/dist/types/services/task/state-machine/types.d.ts +267 -0
- package/dist/types/services/task/state-machine/uiControlsComputer.d.ts +9 -0
- package/dist/types/services/task/taskDataNormalizer.d.ts +10 -0
- package/dist/types/services/task/types.d.ts +551 -78
- package/dist/types/services/task/voice/Voice.d.ts +184 -0
- package/dist/types/services/task/voice/WebRTC.d.ts +53 -0
- package/dist/types/types.d.ts +92 -0
- package/dist/types/webex.d.ts +1 -0
- package/dist/types.js +85 -0
- package/dist/types.js.map +1 -1
- package/dist/webex.js +14 -2
- package/dist/webex.js.map +1 -1
- package/package.json +15 -12
- package/src/cc.ts +63 -43
- package/src/config.ts +6 -0
- package/src/constants.ts +14 -1
- package/src/index.ts +14 -5
- package/src/metrics/ai-docs/AGENTS.md +348 -0
- package/src/metrics/ai-docs/ARCHITECTURE.md +336 -0
- package/src/metrics/behavioral-events.ts +28 -0
- package/src/metrics/constants.ts +9 -4
- package/src/services/ApiAiAssistant.ts +104 -3
- package/src/services/agent/ai-docs/AGENTS.md +238 -0
- package/src/services/agent/ai-docs/ARCHITECTURE.md +302 -0
- package/src/services/ai-docs/AGENTS.md +384 -0
- package/src/services/config/Util.ts +2 -2
- package/src/services/config/ai-docs/AGENTS.md +253 -0
- package/src/services/config/ai-docs/ARCHITECTURE.md +424 -0
- package/src/services/config/types.ts +116 -10
- package/src/services/core/Utils.ts +85 -34
- package/src/services/core/ai-docs/AGENTS.md +379 -0
- package/src/services/core/ai-docs/ARCHITECTURE.md +696 -0
- package/src/services/core/websocket/WebSocketManager.ts +2 -0
- package/src/services/core/websocket/types.ts +1 -1
- package/src/services/index.ts +1 -1
- package/src/services/task/Task.ts +837 -0
- package/src/services/task/TaskFactory.ts +55 -0
- package/src/services/task/TaskManager.ts +738 -697
- package/src/services/task/TaskUtils.ts +205 -25
- package/src/services/task/ai-docs/AGENTS.md +455 -0
- package/src/services/task/ai-docs/ARCHITECTURE.md +585 -0
- package/src/services/task/constants.ts +5 -0
- package/src/services/task/digital/Digital.ts +95 -0
- package/src/services/task/state-machine/TaskStateMachine.ts +1077 -0
- package/src/services/task/state-machine/actions.ts +685 -0
- package/src/services/task/state-machine/ai-docs/AGENTS.md +495 -0
- package/src/services/task/state-machine/ai-docs/ARCHITECTURE.md +1135 -0
- package/src/services/task/state-machine/constants.ts +172 -0
- package/src/services/task/state-machine/guards.ts +406 -0
- package/src/services/task/state-machine/index.ts +28 -0
- package/src/services/task/state-machine/types.ts +241 -0
- package/src/services/task/state-machine/uiControlsComputer.ts +867 -0
- package/src/services/task/taskDataNormalizer.ts +137 -0
- package/src/services/task/types.ts +654 -85
- package/src/services/task/voice/Voice.ts +1267 -0
- package/src/services/task/voice/WebRTC.ts +187 -0
- package/src/types.ts +112 -1
- package/src/utils/AGENTS.md +276 -0
- package/src/webex.js +2 -0
- package/test/unit/spec/cc.ts +133 -3
- package/test/unit/spec/logger-proxy.ts +70 -0
- package/test/unit/spec/services/ApiAiAssistant.ts +122 -17
- package/test/unit/spec/services/WebCallingService.ts +7 -1
- package/test/unit/spec/services/config/index.ts +27 -27
- package/test/unit/spec/services/core/Utils.ts +335 -1
- package/test/unit/spec/services/core/websocket/WebSocketManager.ts +66 -40
- package/test/unit/spec/services/task/AutoWrapup.ts +63 -0
- package/test/unit/spec/services/task/Task.ts +477 -0
- package/test/unit/spec/services/task/TaskFactory.ts +62 -0
- package/test/unit/spec/services/task/TaskManager.ts +821 -1936
- package/test/unit/spec/services/task/TaskUtils.ts +206 -0
- package/test/unit/spec/services/task/digital/Digital.ts +105 -0
- package/test/unit/spec/services/task/state-machine/TaskStateMachine.ts +1825 -0
- package/test/unit/spec/services/task/state-machine/guards.ts +479 -0
- package/test/unit/spec/services/task/state-machine/types.ts +18 -0
- package/test/unit/spec/services/task/state-machine/uiControlsComputer.ts +2020 -0
- package/test/unit/spec/services/task/taskTestUtils.ts +87 -0
- package/test/unit/spec/services/task/voice/Voice.ts +631 -0
- package/test/unit/spec/services/task/voice/WebRTC.ts +235 -0
- package/umd/contact-center.min.js +2 -2
- package/umd/contact-center.min.js.map +1 -1
- package/dist/services/task/index.js +0 -1530
- package/dist/services/task/index.js.map +0 -1
- package/dist/types/services/task/index.d.ts +0 -650
- package/src/services/task/index.ts +0 -1806
- package/test/unit/spec/services/task/index.ts +0 -2205
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import {MEDIA_CHANNEL, TaskData} from '../../../../../src/services/task/types';
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type TaskDataOverrides = Partial<TaskData> & {
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interaction?: Partial<TaskData['interaction']> & {
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media?: Record<string, {mediaResourceId: string; isHold: boolean}>;
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callProcessingDetails?: Record<string, any>;
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};
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};
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/**
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* Utility to create task data for tests with sensible defaults while allowing overrides.
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*/
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export function createTaskData(overrides: TaskDataOverrides = {}): TaskData {
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const base: TaskData = {
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interactionId: 'interaction-1',
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mediaResourceId: 'media-1',
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eventType: 'OFFER',
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agentId: 'agent-1',
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destAgentId: 'agent-2',
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trackingId: 'tracking-1',
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consultMediaResourceId: 'media-1',
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interaction: {
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isFcManaged: false,
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isTerminated: false,
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mediaType: MEDIA_CHANNEL.TELEPHONY,
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previousVTeams: [],
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state: 'new',
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currentVTeam: 'team-1',
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participants: [],
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interactionId: 'interaction-1',
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orgId: 'org-1',
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callProcessingDetails: {
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recordingStarted: true,
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recordInProgress: true,
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},
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media: {
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'media-1': {
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mediaResourceId: 'media-1',
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isHold: false,
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},
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},
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} as any,
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} as TaskData;
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const mergedInteraction = {
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...(base.interaction as any),
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...(overrides.interaction || {}),
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media: {
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...((base.interaction as any).media || {}),
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...((overrides.interaction as any)?.media || {}),
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},
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callProcessingDetails: {
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...((base.interaction as any).callProcessingDetails || {}),
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...((overrides.interaction as any)?.callProcessingDetails || {}),
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},
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};
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return {
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...base,
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...overrides,
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interaction: mergedInteraction,
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} as TaskData;
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}
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describe('taskTestUtils', () => {
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it('creates sensible defaults when no overrides are provided', () => {
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const task = createTaskData();
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expect(task.interactionId).toBe('interaction-1');
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expect(task.interaction?.state).toBe('new');
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expect(task.interaction?.media?.['media-1']?.isHold).toBe(false);
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});
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it('merges nested interaction overrides', () => {
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const task = createTaskData({
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interaction: {
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state: 'connected',
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media: {
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'media-1': {mediaResourceId: 'media-1', isHold: true},
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},
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},
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});
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expect(task.interaction?.state).toBe('connected');
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expect(task.interaction?.media?.['media-1']?.isHold).toBe(true);
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});
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});
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