@webex/contact-center 3.12.0-next.73 → 3.12.0-next.75

package/dist/services/task/state-machine/actions.js

@@ -0,0 +1,543 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.actions = void 0;
+exports.createInitialContext = createInitialContext;
+exports.getTaskStateForUiControls = void 0;
+exports.updateUIControls = updateUIControls;
+var _xstate = require("xstate");
+var _constants = require("./constants");
+var _uiControlsComputer = require("./uiControlsComputer");
+var _TaskUtils = require("../TaskUtils");
+var _guards = require("./guards");
+/**
+ * Task State Machine Actions - Action implementations executed during state transitions
+ */
+
+const determineConsultInitiator = (taskData, selfAgentId) => {
+  if (!selfAgentId) return undefined;
+  if (taskData?.consultingAgentId) {
+    return taskData.consultingAgentId === selfAgentId;
+  }
+  if (taskData?.isConsulted === true) return false;
+  return undefined;
+};
+const deriveRecordingState = taskData => {
+  const callProcessingDetails = taskData?.interaction?.callProcessingDetails;
+  if (!callProcessingDetails) {
+    return {};
+  }
+  const update = {};
+  const {
+    recordingStarted,
+    recordInProgress,
+    isPaused
+  } = callProcessingDetails;
+  if (recordingStarted !== undefined) {
+    update.recordingControlsAvailable = recordingStarted;
+    if (!recordingStarted) {
+      update.recordingInProgress = false;
+    }
+  }
+  if (recordInProgress !== undefined) {
+    update.recordingControlsAvailable = recordInProgress || recordingStarted || false;
+    update.recordingInProgress = recordInProgress;
+  }
+  if (update.recordingControlsAvailable === undefined && update.recordingInProgress === undefined && recordingStarted) {
+    update.recordingControlsAvailable = true;
+    update.recordingInProgress = true;
+  }
+  if (isPaused !== undefined) {
+    update.recordingControlsAvailable = true;
+    update.recordingInProgress = !isPaused;
+  }
+  return update;
+};
+const isActiveConsultState = (taskData, selfAgentId) => {
+  if (taskData?.interaction?.state === _constants.INTERACTION_STATE.CONSULTING) return true;
+  if (selfAgentId) {
+    const selfParticipant = taskData?.interaction?.participants?.[selfAgentId];
+    const hasConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(media => media?.mType === _constants.MEDIA_TYPE_CONSULT);
+    // Pending consult before destination joins stays HELD, not CONSULTING.
+    if (selfParticipant?.consultState === 'consultInitiated' && !hasJoinedConsultDestination(taskData, selfAgentId) && hasConsultMedia && taskData?.isConsulted === false) {
+      return false;
+    }
+    if (selfParticipant?.consultState === _constants.CONSULT_STATE.CONSULTING && hasConsultMedia && taskData?.isConsulted === false) {
+      return true;
+    }
+  }
+  if (taskData?.interaction?.state === _constants.INTERACTION_STATE.POST_CALL && selfAgentId) {
+    const selfParticipant = taskData.interaction?.participants?.[selfAgentId];
+    const hasConsultMedia = Object.values(taskData.interaction?.media ?? {}).some(media => media?.mType === _constants.MEDIA_TYPE_CONSULT);
+    if (selfParticipant?.consultState === _constants.CONSULT_STATE.CONSULTING && hasConsultMedia) return true;
+  }
+  return false;
+};
+const isSelfConsultingOrPending = (taskData, selfAgentId) => {
+  if (!taskData || !selfAgentId) return false;
+  const selfParticipant = taskData?.interaction?.participants?.[selfAgentId];
+  return selfParticipant?.consultState === _constants.CONSULT_STATE.CONSULTING || selfParticipant?.consultState === 'consultInitiated';
+};
+const isDnOnConsultMedia = (taskData, selfAgentId) => {
+  if (!taskData?.interaction?.participants) return false;
+  const consultMedia = taskData.consultMediaResourceId ? taskData.interaction.media?.[taskData.consultMediaResourceId] : Object.values(taskData.interaction.media ?? {}).find(m => m?.mType === _constants.MEDIA_TYPE_CONSULT);
+  const consultParticipantIds = new Set(consultMedia?.participants ?? []);
+  if (consultParticipantIds.size === 0) return false;
+  return Object.values(taskData.interaction.participants).some(p => {
+    if (!p || p.hasLeft || p.id === selfAgentId) return false;
+    if (!consultParticipantIds.has(p.id)) return false;
+    const pType = String(p.pType ?? '').toUpperCase();
+    return pType === 'DN' || pType === 'EP-DN' || pType === 'EP_DN';
+  });
+};
+const mapConsultDestinationType = destinationType => {
+  if (!destinationType) return undefined;
+  const normalized = String(destinationType).toUpperCase();
+  if (normalized === 'DN' || normalized === 'EP-DN' || normalized === 'EP_DN') {
+    return 'entryPoint';
+  }
+  return destinationType;
+};
+const hasJoinedConsultDestination = (taskData, selfAgentId) => {
+  if (!taskData?.interaction) return false;
+  const participants = taskData.interaction.participants;
+  const cpd = taskData.interaction.callProcessingDetails;
+  const backendSaysJoined = cpd?.consultDestinationAgentJoined === 'true';
+  if (backendSaysJoined) return true;
+  if (!participants) return false;
+  const effectiveSelfAgentId = selfAgentId ?? taskData.agentId;
+  const selfParticipant = effectiveSelfAgentId ? participants[effectiveSelfAgentId] : undefined;
+  if (taskData.type === 'AgentConsulting' && selfParticipant?.consultState === _constants.CONSULT_STATE.CONSULTING && taskData.isConsulted === false && isDnOnConsultMedia(taskData, effectiveSelfAgentId)) {
+    return true;
+  }
+  return Object.values(participants).some(p => {
+    if (!p || p.isConsulted !== true || p.hasLeft) return false;
+    return p.hasJoined === true || p.consultState === _constants.CONSULT_STATE.CONSULTING;
+  });
+};
+const deriveConsultCallHeldFromTaskData = taskData => {
+  if (!taskData?.interaction) return undefined;
+  const eventType = taskData.type;
+  if (eventType === 'AgentContactHeld') return true;
+  if (eventType === 'AgentContactUnheld') return false;
+  const consultMediaId = taskData.consultMediaResourceId;
+  const consultMedia = consultMediaId ? taskData.interaction.media?.[consultMediaId] : Object.values(taskData.interaction.media ?? {}).find(m => m?.mType === _constants.MEDIA_TYPE_CONSULT);
+  if (!consultMedia) return undefined;
+  return Boolean(consultMedia.isHold);
+};
+const getTaskStateForUiControls = (taskData, selfAgentId) => {
+  if (!taskData?.interaction) {
+    return _constants.TaskState.IDLE;
+  }
+  if (taskData.interaction.isTerminated === true) {
+    return _constants.TaskState.WRAPPING_UP;
+  }
+  if (isActiveConsultState(taskData, selfAgentId)) {
+    return _constants.TaskState.CONSULTING;
+  }
+  if (taskData.interaction.state === _constants.INTERACTION_STATE.CONFERENCE || (0, _TaskUtils.getIsConferenceInProgress)(taskData)) {
+    return _constants.TaskState.CONFERENCING;
+  }
+  const mainMediaId = taskData.interaction.mainInteractionId || taskData.interactionId;
+  const isMainHeld = Boolean(mainMediaId && taskData.interaction.media?.[mainMediaId]?.isHold === true);
+  if (taskData.interaction.state === 'hold' || isMainHeld) {
+    return _constants.TaskState.HELD;
+  }
+  return _constants.TaskState.CONNECTED;
+};
+exports.getTaskStateForUiControls = getTaskStateForUiControls;
+const deriveTaskDataUpdates = (context, taskData) => taskData ? (() => {
+  const updates = {
+    taskData,
+    ...deriveRecordingState(taskData)
+  };
+  const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;
+  const consultingActive = isActiveConsultState(taskData, selfAgentId) || (0, _guards.hasActiveConsultInPostCall)(taskData, selfAgentId);
+  const conferenceFromPayload = taskData?.interaction?.state === _constants.INTERACTION_STATE.CONFERENCE || (0, _TaskUtils.getIsConferenceInProgress)(taskData);
+  const selfConsultingOrPending = isSelfConsultingOrPending(taskData, selfAgentId);
+  const inferredConsultingInitiator = selfConsultingOrPending && taskData?.isConsulted === false;
+  if (taskData.destAgentId) {
+    const isEpDnWithStoredId = context.consultDestinationType === 'entryPoint' && context.consultDestinationAgentId;
+    if (!isEpDnWithStoredId) {
+      updates.consultDestinationAgentId = taskData.destAgentId;
+    }
+  }
+  const isConsultTerminalEvent = taskData.type === 'AgentConsultEnded' || taskData.type === 'AgentConsultFailed';
+  if (isConsultTerminalEvent) {
+    updates.consultInitiator = false;
+    updates.consultFromConference = false;
+    updates.consultDestinationAgentJoined = false;
+    updates.consultCallHeld = false;
+    updates.consultDestinationType = null;
+    updates.consultDestinationAgentId = null;
+    updates.transferConferenceRequested = false;
+  }
+  if (consultingActive && taskData.destinationType) {
+    updates.consultDestinationType = mapConsultDestinationType(taskData.destinationType);
+  }
+  if (!isConsultTerminalEvent && !context.consultInitiator) {
+    const consultInitiator = determineConsultInitiator(taskData, selfAgentId);
+    if (consultInitiator !== undefined) {
+      updates.consultInitiator = consultInitiator;
+    } else if (inferredConsultingInitiator || consultingActive && taskData.isConsulted === false) {
+      updates.consultInitiator = true;
+    }
+  }
+  const effectiveConsultInitiator = updates.consultInitiator ?? context.consultInitiator;
+  if (!isConsultTerminalEvent && effectiveConsultInitiator && conferenceFromPayload && (consultingActive || selfConsultingOrPending || Boolean(taskData?.consultMediaResourceId))) {
+    updates.consultFromConference = true;
+  }
+  if (!isConsultTerminalEvent && (consultingActive || selfConsultingOrPending) && taskData.interaction) {
+    const joinedConsultee = hasJoinedConsultDestination(taskData, selfAgentId);
+    const selfParticipant = selfAgentId ? taskData.interaction.participants?.[selfAgentId] : undefined;
+    const agentConsultingSelfJoined = taskData.type === 'AgentConsulting' && effectiveConsultInitiator && selfParticipant?.consultState === _constants.CONSULT_STATE.CONSULTING;
+    if (joinedConsultee || agentConsultingSelfJoined) {
+      updates.consultDestinationAgentJoined = true;
+    } else if (selfParticipant?.consultState === 'consultInitiated') {
+      updates.consultDestinationAgentJoined = false;
+    }
+    if (!context.consultDestinationType && !updates.consultDestinationType) {
+      const hasEpDnParticipant = Boolean(taskData.interaction.participants && Object.values(taskData.interaction.participants).some(p => {
+        if (p?.hasLeft) return false;
+        const pType = String(p?.pType ?? '').toUpperCase();
+        return pType === 'EP-DN' || pType === 'EP_DN' || pType === 'DN';
+      }));
+      if (hasEpDnParticipant) updates.consultDestinationType = 'entryPoint';
+    }
+    if (effectiveConsultInitiator) {
+      const consultCallHeld = deriveConsultCallHeldFromTaskData(taskData);
+      if (consultCallHeld !== undefined) {
+        updates.consultCallHeld = consultCallHeld;
+      }
+    }
+  }
+  const nextContext = {
+    ...context,
+    ...updates
+  };
+  const inferredState = getTaskStateForUiControls(taskData, selfAgentId);
+  updates.uiControls = (0, _uiControlsComputer.computeUIControls)(inferredState, nextContext, taskData);
+  return updates;
+})() : {};
+const getTaskDataFromEvent = event => event && typeof event === 'object' ? event.taskData : undefined;
+function createInitialContext(uiControlConfig, initialState = _constants.TaskState.IDLE) {
+  const baseContext = {
+    taskData: null,
+    consultInitiator: false,
+    exitingConference: false,
+    consultFromConference: false,
+    transferConferenceRequested: false,
+    consultDestinationType: null,
+    consultDestinationAgentId: null,
+    consultDestinationAgentJoined: false,
+    consultCallHeld: false,
+    recordingControlsAvailable: false,
+    recordingInProgress: false,
+    uiControlConfig,
+    uiControls: (0, _uiControlsComputer.getDefaultUIControls)()
+  };
+  baseContext.uiControls = (0, _uiControlsComputer.computeUIControls)(initialState, baseContext);
+  return baseContext;
+}
+function updateUIControls(currentState) {
+  return (0, _xstate.assign)(({
+    context
+  }) => ({
+    uiControls: (0, _uiControlsComputer.computeUIControls)(currentState, context, context.taskData ?? undefined)
+  }));
+}
+const actions = exports.actions = {
+  initializeTask: (0, _xstate.assign)(({
+    context,
+    event
+  }) => {
+    return {
+      consultInitiator: false,
+      exitingConference: false,
+      consultDestinationType: null,
+      consultDestinationAgentJoined: false,
+      ...deriveTaskDataUpdates(context, getTaskDataFromEvent(event))
+    };
+  }),
+  /**
+   * Update task data from ASSIGN event
+   */
+  updateTaskData: (0, _xstate.assign)(({
+    context,
+    event
+  }) => {
+    return deriveTaskDataUpdates(context, getTaskDataFromEvent(event));
+  }),
+  /**
+   * Set consult initiator flag
+   *
+   * IMPORTANT: This action is called for CONSULT (user action) and CONSULT_CREATED (backend event).
+   * For CONSULT (user action): The user explicitly clicked Consult, so they ARE the initiator.
+   * For CONSULT_CREATED (backend event): Check taskData.isConsulted to determine if this agent
+   * is the initiator. If isConsulted === true, this is Agent B (the consulted party), NOT the initiator.
+   *
+   * This prevents all agents in a conference from becoming consultInitiator when one agent
+   * starts a new consult.
+   */
+  setConsultInitiator: (0, _xstate.assign)(({
+    event
+  }) => {
+    const taskData = getTaskDataFromEvent(event);
+    if (event.type === _constants.TaskEvent.CONSULT) return {
+      consultInitiator: true
+    };
+    const selfAgentId = taskData?.agentId;
+    const consultInitiator = determineConsultInitiator(taskData, selfAgentId);
+    if (consultInitiator === true) return {
+      consultInitiator: true
+    };
+    if (consultInitiator === false) return {
+      consultInitiator: false
+    };
+    return {};
+  }),
+  handleConsultFailed: (0, _xstate.assign)(({
+    context,
+    event
+  }) => {
+    const taskData = getTaskDataFromEvent(event) ?? context.taskData;
+    const cleared = {
+      consultDestinationType: null,
+      consultDestinationAgentId: null,
+      consultDestinationAgentJoined: false,
+      consultInitiator: false,
+      exitingConference: false,
+      consultCallHeld: false,
+      consultFromConference: false,
+      transferConferenceRequested: false
+    };
+    const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;
+    const nextContext = {
+      ...context,
+      ...cleared,
+      taskData
+    };
+    const inferredState = getTaskStateForUiControls(taskData, selfAgentId);
+    return {
+      ...cleared,
+      uiControls: (0, _uiControlsComputer.computeUIControls)(inferredState, nextContext, taskData)
+    };
+  }),
+  handleConferenceStarted: (0, _xstate.assign)({
+    consultInitiator: false
+  }),
+  setConsultDestination: (0, _xstate.assign)(({
+    event
+  }) => {
+    if (!event || event.type !== _constants.TaskEvent.CONSULT) {
+      return {};
+    }
+    const taskData = getTaskDataFromEvent(event);
+    const consultDestinationType = 'destinationType' in event ? event.destinationType ?? null : null;
+    const consultDestinationAgentId = ('destAgentId' in event ? event.destAgentId : null) ?? ('destination' in event ? event.destination : null) ?? null;
+    return {
+      consultDestinationType,
+      consultDestinationAgentId,
+      consultDestinationAgentJoined: false,
+      consultFromConference: false,
+      taskData: {
+        ...taskData,
+        destAgentId: consultDestinationAgentId
+      }
+    };
+  }),
+  setConsultFromConference: (0, _xstate.assign)({
+    consultFromConference: true
+  }),
+  forceConsultInitiator: (0, _xstate.assign)({
+    consultInitiator: true
+  }),
+  setConsultAgentJoined: (0, _xstate.assign)(({
+    context,
+    event
+  }) => {
+    if (context.consultDestinationAgentJoined) {
+      return {};
+    }
+    if (!event || event.type !== _constants.TaskEvent.CONSULTING_ACTIVE || !('consultDestinationAgentJoined' in event)) {
+      return {};
+    }
+    const eventValue = event.consultDestinationAgentJoined;
+    return eventValue ? {
+      consultDestinationAgentJoined: true
+    } : {};
+  }),
+  setRecordingState: (0, _xstate.assign)(({
+    event
+  }) => {
+    if (!event || !('type' in event)) {
+      return {};
+    }
+    if (event.type === _constants.TaskEvent.PAUSE_RECORDING) {
+      return {
+        recordingControlsAvailable: true,
+        recordingInProgress: false
+      };
+    }
+    if (event.type === _constants.TaskEvent.RESUME_RECORDING) {
+      return {
+        recordingControlsAvailable: true,
+        recordingInProgress: true
+      };
+    }
+    return {};
+  }),
+  clearConsultState: (0, _xstate.assign)(({
+    context,
+    event
+  }) => {
+    const cleared = {
+      consultDestinationType: null,
+      consultDestinationAgentId: null,
+      consultDestinationAgentJoined: false,
+      consultInitiator: false,
+      exitingConference: false,
+      consultCallHeld: false,
+      consultFromConference: false,
+      transferConferenceRequested: false
+    };
+    const taskData = context.taskData ?? getTaskDataFromEvent(event);
+    const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;
+    const nextContext = {
+      ...context,
+      ...cleared,
+      taskData
+    };
+    const inferredState = getTaskStateForUiControls(taskData, selfAgentId);
+    return {
+      ...cleared,
+      uiControls: (0, _uiControlsComputer.computeUIControls)(inferredState, nextContext, taskData)
+    };
+  }),
+  setTransferConferenceRequested: (0, _xstate.assign)({
+    transferConferenceRequested: true
+  }),
+  clearTransferConferenceRequested: (0, _xstate.assign)({
+    transferConferenceRequested: false
+  }),
+  setConsultCallHeld: (0, _xstate.assign)({
+    consultCallHeld: true
+  }),
+  clearConsultCallHeld: (0, _xstate.assign)({
+    consultCallHeld: false
+  }),
+  handleSwitchToMainCall: (0, _xstate.assign)({
+    consultCallHeld: true
+  }),
+  handleSwitchToConsult: (0, _xstate.assign)({
+    consultCallHeld: false
+  }),
+  handleConferenceFailed: (0, _xstate.assign)(({
+    event
+  }) => {
+    const taskData = getTaskDataFromEvent(event);
+    return taskData ? {
+      taskData
+    } : {};
+  }),
+  handleParticipantLeft: (0, _xstate.assign)(({
+    event
+  }) => {
+    const taskData = getTaskDataFromEvent(event);
+    return taskData ? {
+      taskData
+    } : {};
+  }),
+  setExitingConference: (0, _xstate.assign)({
+    exitingConference: true
+  }),
+  handleTransferConferenceSuccess: (0, _xstate.assign)(({
+    event
+  }) => {
+    const taskData = getTaskDataFromEvent(event);
+    return taskData ? {
+      taskData
+    } : {};
+  }),
+  setHoldState: (0, _xstate.assign)(({
+    context,
+    event
+  }) => {
+    if (!event || event.type !== _constants.TaskEvent.HOLD_SUCCESS && event.type !== _constants.TaskEvent.UNHOLD_SUCCESS) {
+      return {};
+    }
+    const mediaResourceId = 'mediaResourceId' in event ? event.mediaResourceId : undefined;
+    if (!mediaResourceId) {
+      return {};
+    }
+    const interaction = context.taskData?.interaction;
+    const mediaEntry = interaction?.media?.[mediaResourceId];
+    if (!interaction || !mediaEntry) {
+      return {};
+    }
+    const updatedMedia = {
+      ...interaction.media,
+      [mediaResourceId]: {
+        ...mediaEntry,
+        isHold: event.type === _constants.TaskEvent.HOLD_SUCCESS
+      }
+    };
+    const updates = {
+      taskData: {
+        ...context.taskData,
+        interaction: {
+          ...interaction,
+          media: updatedMedia
+        }
+      }
+    };
+    const consultMediaId = context.taskData?.consultMediaResourceId;
+    const isConsultMedia = consultMediaId ? mediaResourceId === consultMediaId : mediaEntry?.mType === 'consult';
+    if (isConsultMedia && context.consultInitiator) {
+      updates.consultCallHeld = event.type === _constants.TaskEvent.HOLD_SUCCESS;
+    }
+    return updates;
+  }),
+  markEnded: (0, _xstate.assign)(() => ({
+    recordingControlsAvailable: false,
+    recordingInProgress: false
+  })),
+  requestAutoAnswer: () => undefined,
+  requestCleanup: () => undefined,
+  cleanupResources: () => undefined,
+  // Event emitters - placeholders overridden by consumers
+  emitTaskCampaignPreviewReservation: () => undefined,
+  emitTaskCampaignPreviewAcceptFailed: () => undefined,
+  emitTaskCampaignPreviewSkipFailed: () => undefined,
+  emitTaskCampaignPreviewRemoveFailed: () => undefined,
+  emitTaskIncoming: () => undefined,
+  emitTaskHydrate: () => undefined,
+  emitTaskOfferContact: () => undefined,
+  emitTaskAssigned: () => undefined,
+  emitTaskHold: () => undefined,
+  emitTaskResume: () => undefined,
+  emitTaskEnd: () => undefined,
+  emitTaskOfferConsult: () => undefined,
+  emitTaskConsultCreated: () => undefined,
+  emitTaskConsulting: () => undefined,
+  emitTaskConsultAccepted: () => undefined,
+  emitTaskConsultEnd: () => undefined,
+  emitTaskReject: () => undefined,
+  emitTaskWrapup: () => undefined,
+  emitTaskRecordingStarted: () => undefined,
+  emitTaskRecordingPaused: () => undefined,
+  emitTaskRecordingResumed: () => undefined,
+  emitTaskWrappedup: () => undefined,
+  emitTaskParticipantLeft: () => undefined,
+  emitTaskConferenceStarted: () => undefined,
+  emitTaskConferenceEnded: () => undefined,
+  emitTaskExitConference: () => undefined,
+  emitTaskTransferConference: () => undefined,
+  emitTaskSwitchCall: () => undefined,
+  emitTaskConferenceFailed: () => undefined,
+  emitTaskTransferConferenceFailed: () => undefined,
+  emitTaskOutdialFailed: () => undefined
+};
+//# sourceMappingURL=actions.js.map

package/dist/services/task/state-machine/actions.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_xstate","require","_constants","_uiControlsComputer","_TaskUtils","_guards","determineConsultInitiator","taskData","selfAgentId","undefined","consultingAgentId","isConsulted","deriveRecordingState","callProcessingDetails","interaction","update","recordingStarted","recordInProgress","isPaused","recordingControlsAvailable","recordingInProgress","isActiveConsultState","state","INTERACTION_STATE","CONSULTING","selfParticipant","participants","hasConsultMedia","Object","values","media","some","mType","MEDIA_TYPE_CONSULT","consultState","hasJoinedConsultDestination","CONSULT_STATE","POST_CALL","isSelfConsultingOrPending","isDnOnConsultMedia","consultMedia","consultMediaResourceId","find","m","consultParticipantIds","Set","size","p","hasLeft","id","has","pType","String","toUpperCase","mapConsultDestinationType","destinationType","normalized","cpd","backendSaysJoined","consultDestinationAgentJoined","effectiveSelfAgentId","agentId","type","hasJoined","deriveConsultCallHeldFromTaskData","eventType","consultMediaId","Boolean","isHold","getTaskStateForUiControls","TaskState","IDLE","isTerminated","WRAPPING_UP","CONFERENCE","getIsConferenceInProgress","CONFERENCING","mainMediaId","mainInteractionId","interactionId","isMainHeld","HELD","CONNECTED","exports","deriveTaskDataUpdates","context","updates","uiControlConfig","consultingActive","hasActiveConsultInPostCall","conferenceFromPayload","selfConsultingOrPending","inferredConsultingInitiator","destAgentId","isEpDnWithStoredId","consultDestinationType","consultDestinationAgentId","isConsultTerminalEvent","consultInitiator","consultFromConference","consultCallHeld","transferConferenceRequested","effectiveConsultInitiator","joinedConsultee","agentConsultingSelfJoined","hasEpDnParticipant","nextContext","inferredState","uiControls","computeUIControls","getTaskDataFromEvent","event","createInitialContext","initialState","baseContext","exitingConference","getDefaultUIControls","updateUIControls","currentState","assign","actions","initializeTask","updateTaskData","setConsultInitiator","TaskEvent","CONSULT","handleConsultFailed","cleared","handleConferenceStarted","setConsultDestination","destination","setConsultFromConference","forceConsultInitiator","setConsultAgentJoined","CONSULTING_ACTIVE","eventValue","setRecordingState","PAUSE_RECORDING","RESUME_RECORDING","clearConsultState","setTransferConferenceRequested","clearTransferConferenceRequested","setConsultCallHeld","clearConsultCallHeld","handleSwitchToMainCall","handleSwitchToConsult","handleConferenceFailed","handleParticipantLeft","setExitingConference","handleTransferConferenceSuccess","setHoldState","HOLD_SUCCESS","UNHOLD_SUCCESS","mediaResourceId","mediaEntry","updatedMedia","isConsultMedia","markEnded","requestAutoAnswer","requestCleanup","cleanupResources","emitTaskCampaignPreviewReservation","emitTaskCampaignPreviewAcceptFailed","emitTaskCampaignPreviewSkipFailed","emitTaskCampaignPreviewRemoveFailed","emitTaskIncoming","emitTaskHydrate","emitTaskOfferContact","emitTaskAssigned","emitTaskHold","emitTaskResume","emitTaskEnd","emitTaskOfferConsult","emitTaskConsultCreated","emitTaskConsulting","emitTaskConsultAccepted","emitTaskConsultEnd","emitTaskReject","emitTaskWrapup","emitTaskRecordingStarted","emitTaskRecordingPaused","emitTaskRecordingResumed","emitTaskWrappedup","emitTaskParticipantLeft","emitTaskConferenceStarted","emitTaskConferenceEnded","emitTaskExitConference","emitTaskTransferConference","emitTaskSwitchCall","emitTaskConferenceFailed","emitTaskTransferConferenceFailed","emitTaskOutdialFailed"],"sources":["actions.ts"],"sourcesContent":["/**\n * Task State Machine Actions - Action implementations executed during state transitions\n */\n\nimport {assign} from 'xstate';\nimport {\n  TaskContext,\n  TaskEventPayload,\n  UIControlConfig,\n  TaskActionsMap,\n  TaskActionArgs,\n  RecordingStateUpdate,\n} from './types';\nimport {\n  TaskEvent,\n  TaskState,\n  INTERACTION_STATE,\n  CONSULT_STATE,\n  MEDIA_TYPE_CONSULT,\n} from './constants';\nimport {DestinationType, TaskData} from '../types';\nimport {computeUIControls, getDefaultUIControls} from './uiControlsComputer';\nimport {getIsConferenceInProgress} from '../TaskUtils';\nimport {hasActiveConsultInPostCall} from './guards';\n\nconst determineConsultInitiator = (\n  taskData: TaskData | undefined,\n  selfAgentId: string | undefined\n): boolean | undefined => {\n  if (!selfAgentId) return undefined;\n\n  if (taskData?.consultingAgentId) {\n    return taskData.consultingAgentId === selfAgentId;\n  }\n\n  if (taskData?.isConsulted === true) return false;\n\n  return undefined;\n};\n\nconst deriveRecordingState = (taskData?: TaskData | null): RecordingStateUpdate => {\n  const callProcessingDetails = taskData?.interaction?.callProcessingDetails;\n\n  if (!callProcessingDetails) {\n    return {};\n  }\n\n  const update: RecordingStateUpdate = {};\n  const {recordingStarted, recordInProgress, isPaused} = callProcessingDetails as {\n    recordingStarted?: boolean;\n    recordInProgress?: boolean;\n    isPaused?: boolean;\n  };\n\n  if (recordingStarted !== undefined) {\n    update.recordingControlsAvailable = recordingStarted;\n    if (!recordingStarted) {\n      update.recordingInProgress = false;\n    }\n  }\n\n  if (recordInProgress !== undefined) {\n    update.recordingControlsAvailable = recordInProgress || recordingStarted || false;\n    update.recordingInProgress = recordInProgress;\n  }\n\n  if (\n    update.recordingControlsAvailable === undefined &&\n    update.recordingInProgress === undefined &&\n    recordingStarted\n  ) {\n    update.recordingControlsAvailable = true;\n    update.recordingInProgress = true;\n  }\n\n  if (isPaused !== undefined) {\n    update.recordingControlsAvailable = true;\n    update.recordingInProgress = !isPaused;\n  }\n\n  return update;\n};\n\nconst isActiveConsultState = (taskData: TaskData | undefined, selfAgentId?: string): boolean => {\n  if (taskData?.interaction?.state === INTERACTION_STATE.CONSULTING) return true;\n  if (selfAgentId) {\n    const selfParticipant = taskData?.interaction?.participants?.[selfAgentId] as any;\n    const hasConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(\n      (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n    );\n    // Pending consult before destination joins stays HELD, not CONSULTING.\n    if (\n      selfParticipant?.consultState === 'consultInitiated' &&\n      !hasJoinedConsultDestination(taskData, selfAgentId) &&\n      hasConsultMedia &&\n      taskData?.isConsulted === false\n    ) {\n      return false;\n    }\n    if (\n      selfParticipant?.consultState === CONSULT_STATE.CONSULTING &&\n      hasConsultMedia &&\n      taskData?.isConsulted === false\n    ) {\n      return true;\n    }\n  }\n  if (taskData?.interaction?.state === INTERACTION_STATE.POST_CALL && selfAgentId) {\n    const selfParticipant = taskData.interaction?.participants?.[selfAgentId] as any;\n    const hasConsultMedia = Object.values(taskData.interaction?.media ?? {}).some(\n      (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n    );\n    if (selfParticipant?.consultState === CONSULT_STATE.CONSULTING && hasConsultMedia) return true;\n  }\n\n  return false;\n};\n\nconst isSelfConsultingOrPending = (\n  taskData: TaskData | undefined,\n  selfAgentId?: string\n): boolean => {\n  if (!taskData || !selfAgentId) return false;\n  const selfParticipant = taskData?.interaction?.participants?.[selfAgentId] as any;\n\n  return (\n    selfParticipant?.consultState === CONSULT_STATE.CONSULTING ||\n    selfParticipant?.consultState === 'consultInitiated'\n  );\n};\n\nconst isDnOnConsultMedia = (taskData: TaskData | undefined, selfAgentId?: string): boolean => {\n  if (!taskData?.interaction?.participants) return false;\n\n  const consultMedia: any = taskData.consultMediaResourceId\n    ? taskData.interaction.media?.[taskData.consultMediaResourceId]\n    : Object.values(taskData.interaction.media ?? {}).find(\n        (m: any) => m?.mType === MEDIA_TYPE_CONSULT\n      );\n  const consultParticipantIds = new Set(consultMedia?.participants ?? []);\n  if (consultParticipantIds.size === 0) return false;\n\n  return Object.values(taskData.interaction.participants).some((p: any) => {\n    if (!p || p.hasLeft || p.id === selfAgentId) return false;\n    if (!consultParticipantIds.has(p.id)) return false;\n    const pType = String(p.pType ?? '').toUpperCase();\n\n    return pType === 'DN' || pType === 'EP-DN' || pType === 'EP_DN';\n  });\n};\n\nconst mapConsultDestinationType = (\n  destinationType: string | undefined\n): DestinationType | undefined => {\n  if (!destinationType) return undefined;\n  const normalized = String(destinationType).toUpperCase();\n  if (normalized === 'DN' || normalized === 'EP-DN' || normalized === 'EP_DN') {\n    return 'entryPoint' as DestinationType;\n  }\n\n  return destinationType as DestinationType;\n};\n\nconst hasJoinedConsultDestination = (\n  taskData: TaskData | undefined,\n  selfAgentId?: string\n): boolean => {\n  if (!taskData?.interaction) return false;\n  const participants = taskData.interaction.participants as any;\n  const cpd = taskData.interaction.callProcessingDetails as any;\n  const backendSaysJoined = cpd?.consultDestinationAgentJoined === 'true';\n  if (backendSaysJoined) return true;\n  if (!participants) return false;\n\n  const effectiveSelfAgentId = selfAgentId ?? taskData.agentId;\n  const selfParticipant = effectiveSelfAgentId\n    ? (participants[effectiveSelfAgentId] as {consultState?: string} | undefined)\n    : undefined;\n\n  if (\n    taskData.type === 'AgentConsulting' &&\n    selfParticipant?.consultState === CONSULT_STATE.CONSULTING &&\n    taskData.isConsulted === false &&\n    isDnOnConsultMedia(taskData, effectiveSelfAgentId)\n  ) {\n    return true;\n  }\n\n  return Object.values(participants).some((p: any) => {\n    if (!p || p.isConsulted !== true || p.hasLeft) return false;\n\n    return p.hasJoined === true || p.consultState === CONSULT_STATE.CONSULTING;\n  });\n};\n\nconst deriveConsultCallHeldFromTaskData = (taskData: TaskData | undefined): boolean | undefined => {\n  if (!taskData?.interaction) return undefined;\n\n  const eventType = taskData.type;\n  if (eventType === 'AgentContactHeld') return true;\n  if (eventType === 'AgentContactUnheld') return false;\n\n  const consultMediaId = taskData.consultMediaResourceId;\n\n  const consultMedia: any = consultMediaId\n    ? taskData.interaction.media?.[consultMediaId]\n    : Object.values(taskData.interaction.media ?? {}).find(\n        (m: any) => m?.mType === MEDIA_TYPE_CONSULT\n      );\n\n  if (!consultMedia) return undefined;\n\n  return Boolean(consultMedia.isHold);\n};\n\nexport const getTaskStateForUiControls = (\n  taskData: TaskData | undefined,\n  selfAgentId: string | undefined\n): TaskState => {\n  if (!taskData?.interaction) {\n    return TaskState.IDLE;\n  }\n\n  if (taskData.interaction.isTerminated === true) {\n    return TaskState.WRAPPING_UP;\n  }\n\n  if (isActiveConsultState(taskData, selfAgentId)) {\n    return TaskState.CONSULTING;\n  }\n\n  if (\n    taskData.interaction.state === INTERACTION_STATE.CONFERENCE ||\n    getIsConferenceInProgress(taskData)\n  ) {\n    return TaskState.CONFERENCING;\n  }\n\n  const mainMediaId = taskData.interaction.mainInteractionId || taskData.interactionId;\n  const isMainHeld = Boolean(\n    mainMediaId && taskData.interaction.media?.[mainMediaId]?.isHold === true\n  );\n  if (taskData.interaction.state === 'hold' || isMainHeld) {\n    return TaskState.HELD;\n  }\n\n  return TaskState.CONNECTED;\n};\n\nconst deriveTaskDataUpdates = (context: TaskContext, taskData: TaskData | undefined) =>\n  taskData\n    ? (() => {\n        const updates: Partial<TaskContext> = {\n          taskData,\n          ...deriveRecordingState(taskData),\n        };\n\n        const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n        const consultingActive =\n          isActiveConsultState(taskData, selfAgentId) ||\n          hasActiveConsultInPostCall(taskData, selfAgentId);\n        const conferenceFromPayload =\n          taskData?.interaction?.state === INTERACTION_STATE.CONFERENCE ||\n          getIsConferenceInProgress(taskData);\n        const selfConsultingOrPending = isSelfConsultingOrPending(taskData, selfAgentId);\n        const inferredConsultingInitiator =\n          selfConsultingOrPending && taskData?.isConsulted === false;\n\n        if (taskData.destAgentId) {\n          const isEpDnWithStoredId =\n            context.consultDestinationType === 'entryPoint' && context.consultDestinationAgentId;\n          if (!isEpDnWithStoredId) {\n            updates.consultDestinationAgentId = taskData.destAgentId;\n          }\n        }\n\n        const isConsultTerminalEvent =\n          taskData.type === 'AgentConsultEnded' || taskData.type === 'AgentConsultFailed';\n\n        if (isConsultTerminalEvent) {\n          updates.consultInitiator = false;\n          updates.consultFromConference = false;\n          updates.consultDestinationAgentJoined = false;\n          updates.consultCallHeld = false;\n          updates.consultDestinationType = null;\n          updates.consultDestinationAgentId = null;\n          updates.transferConferenceRequested = false;\n        }\n\n        if (consultingActive && taskData.destinationType) {\n          updates.consultDestinationType = mapConsultDestinationType(taskData.destinationType);\n        }\n\n        if (!isConsultTerminalEvent && !context.consultInitiator) {\n          const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n          if (consultInitiator !== undefined) {\n            updates.consultInitiator = consultInitiator;\n          } else if (\n            inferredConsultingInitiator ||\n            (consultingActive && taskData.isConsulted === false)\n          ) {\n            updates.consultInitiator = true;\n          }\n        }\n\n        const effectiveConsultInitiator = updates.consultInitiator ?? context.consultInitiator;\n        if (\n          !isConsultTerminalEvent &&\n          effectiveConsultInitiator &&\n          conferenceFromPayload &&\n          (consultingActive || selfConsultingOrPending || Boolean(taskData?.consultMediaResourceId))\n        ) {\n          updates.consultFromConference = true;\n        }\n\n        if (\n          !isConsultTerminalEvent &&\n          (consultingActive || selfConsultingOrPending) &&\n          taskData.interaction\n        ) {\n          const joinedConsultee = hasJoinedConsultDestination(taskData, selfAgentId);\n          const selfParticipant = selfAgentId\n            ? (taskData.interaction.participants?.[selfAgentId] as\n                | {consultState?: string}\n                | undefined)\n            : undefined;\n          const agentConsultingSelfJoined =\n            taskData.type === 'AgentConsulting' &&\n            effectiveConsultInitiator &&\n            selfParticipant?.consultState === CONSULT_STATE.CONSULTING;\n\n          if (joinedConsultee || agentConsultingSelfJoined) {\n            updates.consultDestinationAgentJoined = true;\n          } else if (selfParticipant?.consultState === 'consultInitiated') {\n            updates.consultDestinationAgentJoined = false;\n          }\n\n          if (!context.consultDestinationType && !updates.consultDestinationType) {\n            const hasEpDnParticipant = Boolean(\n              taskData.interaction.participants &&\n                Object.values(taskData.interaction.participants).some((p: any) => {\n                  if (p?.hasLeft) return false;\n                  const pType = String(p?.pType ?? '').toUpperCase();\n\n                  return pType === 'EP-DN' || pType === 'EP_DN' || pType === 'DN';\n                })\n            );\n            if (hasEpDnParticipant) updates.consultDestinationType = 'entryPoint' as any;\n          }\n\n          if (effectiveConsultInitiator) {\n            const consultCallHeld = deriveConsultCallHeldFromTaskData(taskData);\n            if (consultCallHeld !== undefined) {\n              updates.consultCallHeld = consultCallHeld;\n            }\n          }\n        }\n\n        const nextContext = {\n          ...context,\n          ...updates,\n        } as TaskContext;\n        const inferredState = getTaskStateForUiControls(taskData, selfAgentId);\n\n        updates.uiControls = computeUIControls(inferredState, nextContext, taskData);\n\n        return updates;\n      })()\n    : {};\n\nconst getTaskDataFromEvent = (event?: TaskEventPayload): TaskData | undefined =>\n  event && typeof event === 'object' ? (event as any).taskData : undefined;\n\nexport function createInitialContext(\n  uiControlConfig: UIControlConfig,\n  initialState: TaskState = TaskState.IDLE\n): TaskContext {\n  const baseContext: TaskContext = {\n    taskData: null,\n    consultInitiator: false,\n    exitingConference: false,\n    consultFromConference: false,\n    transferConferenceRequested: false,\n    consultDestinationType: null,\n    consultDestinationAgentId: null,\n    consultDestinationAgentJoined: false,\n    consultCallHeld: false,\n    recordingControlsAvailable: false,\n    recordingInProgress: false,\n    uiControlConfig,\n    uiControls: getDefaultUIControls(),\n  };\n\n  baseContext.uiControls = computeUIControls(initialState, baseContext);\n\n  return baseContext;\n}\n\nexport function updateUIControls(currentState: TaskState) {\n  return assign(({context}: TaskActionArgs) => ({\n    uiControls: computeUIControls(currentState, context, context.taskData ?? undefined),\n  }));\n}\n\nexport const actions: TaskActionsMap = {\n  initializeTask: assign(({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n    return {\n      consultInitiator: false,\n      exitingConference: false,\n      consultDestinationType: null,\n      consultDestinationAgentJoined: false,\n      ...deriveTaskDataUpdates(context, getTaskDataFromEvent(event)),\n    };\n  }),\n\n  /**\n   * Update task data from ASSIGN event\n   */\n  updateTaskData: assign(({context, event}: TaskActionArgs) => {\n    return deriveTaskDataUpdates(context, getTaskDataFromEvent(event));\n  }),\n\n  /**\n   * Set consult initiator flag\n   *\n   * IMPORTANT: This action is called for CONSULT (user action) and CONSULT_CREATED (backend event).\n   * For CONSULT (user action): The user explicitly clicked Consult, so they ARE the initiator.\n   * For CONSULT_CREATED (backend event): Check taskData.isConsulted to determine if this agent\n   * is the initiator. If isConsulted === true, this is Agent B (the consulted party), NOT the initiator.\n   *\n   * This prevents all agents in a conference from becoming consultInitiator when one agent\n   * starts a new consult.\n   */\n  setConsultInitiator: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (event.type === TaskEvent.CONSULT) return {consultInitiator: true};\n\n    const selfAgentId = taskData?.agentId;\n    const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n    if (consultInitiator === true) return {consultInitiator: true};\n    if (consultInitiator === false) return {consultInitiator: false};\n\n    return {};\n  }),\n\n  handleConsultFailed: assign(({context, event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event) ?? context.taskData;\n    const cleared = {\n      consultDestinationType: null,\n      consultDestinationAgentId: null,\n      consultDestinationAgentJoined: false,\n      consultInitiator: false,\n      exitingConference: false,\n      consultCallHeld: false,\n      consultFromConference: false,\n      transferConferenceRequested: false,\n    };\n    const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n    const nextContext = {...context, ...cleared, taskData} as TaskContext;\n    const inferredState = getTaskStateForUiControls(taskData, selfAgentId);\n\n    return {\n      ...cleared,\n      uiControls: computeUIControls(inferredState, nextContext, taskData),\n    };\n  }),\n  handleConferenceStarted: assign({consultInitiator: false}),\n\n  setConsultDestination: assign(({event}: TaskActionArgs) => {\n    if (!event || event.type !== TaskEvent.CONSULT) {\n      return {};\n    }\n\n    const taskData = getTaskDataFromEvent(event);\n    const consultDestinationType =\n      'destinationType' in event ? event.destinationType ?? null : null;\n    const consultDestinationAgentId =\n      ('destAgentId' in event ? event.destAgentId : null) ??\n      ('destination' in event ? (event as any).destination : null) ??\n      null;\n\n    return {\n      consultDestinationType,\n      consultDestinationAgentId,\n      consultDestinationAgentJoined: false,\n      consultFromConference: false,\n      taskData: {\n        ...taskData,\n        destAgentId: consultDestinationAgentId,\n      },\n    };\n  }),\n\n  setConsultFromConference: assign({consultFromConference: true}),\n\n  forceConsultInitiator: assign({consultInitiator: true}),\n\n  setConsultAgentJoined: assign(\n    ({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n      if (context.consultDestinationAgentJoined) {\n        return {};\n      }\n\n      if (\n        !event ||\n        event.type !== TaskEvent.CONSULTING_ACTIVE ||\n        !('consultDestinationAgentJoined' in event)\n      ) {\n        return {};\n      }\n\n      const eventValue = (event as {consultDestinationAgentJoined: boolean})\n        .consultDestinationAgentJoined;\n\n      return eventValue ? {consultDestinationAgentJoined: true} : {};\n    }\n  ),\n\n  setRecordingState: assign(({event}: TaskActionArgs) => {\n    if (!event || !('type' in event)) {\n      return {};\n    }\n\n    if (event.type === TaskEvent.PAUSE_RECORDING) {\n      return {\n        recordingControlsAvailable: true,\n        recordingInProgress: false,\n      };\n    }\n    if (event.type === TaskEvent.RESUME_RECORDING) {\n      return {\n        recordingControlsAvailable: true,\n        recordingInProgress: true,\n      };\n    }\n\n    return {};\n  }),\n\n  clearConsultState: assign(({context, event}: TaskActionArgs) => {\n    const cleared = {\n      consultDestinationType: null,\n      consultDestinationAgentId: null,\n      consultDestinationAgentJoined: false,\n      consultInitiator: false,\n      exitingConference: false,\n      consultCallHeld: false,\n      consultFromConference: false,\n      transferConferenceRequested: false,\n    };\n    const taskData = context.taskData ?? getTaskDataFromEvent(event);\n    const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n    const nextContext = {...context, ...cleared, taskData} as TaskContext;\n    const inferredState = getTaskStateForUiControls(taskData, selfAgentId);\n\n    return {\n      ...cleared,\n      uiControls: computeUIControls(inferredState, nextContext, taskData),\n    };\n  }),\n\n  setTransferConferenceRequested: assign({transferConferenceRequested: true}),\n  clearTransferConferenceRequested: assign({transferConferenceRequested: false}),\n\n  setConsultCallHeld: assign({consultCallHeld: true}),\n  clearConsultCallHeld: assign({consultCallHeld: false}),\n  handleSwitchToMainCall: assign({consultCallHeld: true}),\n  handleSwitchToConsult: assign({consultCallHeld: false}),\n\n  handleConferenceFailed: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n  handleParticipantLeft: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n\n  setExitingConference: assign({exitingConference: true}),\n\n  handleTransferConferenceSuccess: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n\n  setHoldState: assign(({context, event}: TaskActionArgs) => {\n    if (\n      !event ||\n      (event.type !== TaskEvent.HOLD_SUCCESS && event.type !== TaskEvent.UNHOLD_SUCCESS)\n    ) {\n      return {};\n    }\n\n    const mediaResourceId =\n      'mediaResourceId' in event\n        ? (event as {mediaResourceId?: string}).mediaResourceId\n        : undefined;\n\n    if (!mediaResourceId) {\n      return {};\n    }\n\n    const interaction = context.taskData?.interaction;\n    const mediaEntry = interaction?.media?.[mediaResourceId];\n\n    if (!interaction || !mediaEntry) {\n      return {};\n    }\n\n    const updatedMedia = {\n      ...interaction.media,\n      [mediaResourceId]: {\n        ...mediaEntry,\n        isHold: event.type === TaskEvent.HOLD_SUCCESS,\n      },\n    };\n\n    const updates: Partial<TaskContext> = {\n      taskData: {\n        ...(context.taskData as TaskData),\n        interaction: {\n          ...interaction,\n          media: updatedMedia,\n        },\n      },\n    };\n\n    const consultMediaId = context.taskData?.consultMediaResourceId;\n    const isConsultMedia = consultMediaId\n      ? mediaResourceId === consultMediaId\n      : mediaEntry?.mType === 'consult';\n\n    if (isConsultMedia && context.consultInitiator) {\n      updates.consultCallHeld = event.type === TaskEvent.HOLD_SUCCESS;\n    }\n\n    return updates;\n  }),\n\n  markEnded: assign(() => ({\n    recordingControlsAvailable: false,\n    recordingInProgress: false,\n  })),\n\n  requestAutoAnswer: () => undefined,\n  requestCleanup: () => undefined,\n  cleanupResources: () => undefined,\n\n  // Event emitters - placeholders overridden by consumers\n  emitTaskCampaignPreviewReservation: () => undefined,\n  emitTaskCampaignPreviewAcceptFailed: () => undefined,\n  emitTaskCampaignPreviewSkipFailed: () => undefined,\n  emitTaskCampaignPreviewRemoveFailed: () => undefined,\n  emitTaskIncoming: () => undefined,\n  emitTaskHydrate: () => undefined,\n  emitTaskOfferContact: () => undefined,\n  emitTaskAssigned: () => undefined,\n  emitTaskHold: () => undefined,\n  emitTaskResume: () => undefined,\n  emitTaskEnd: () => undefined,\n  emitTaskOfferConsult: () => undefined,\n  emitTaskConsultCreated: () => undefined,\n  emitTaskConsulting: () => undefined,\n  emitTaskConsultAccepted: () => undefined,\n  emitTaskConsultEnd: () => undefined,\n  emitTaskReject: () => undefined,\n  emitTaskWrapup: () => undefined,\n  emitTaskRecordingStarted: () => undefined,\n  emitTaskRecordingPaused: () => undefined,\n  emitTaskRecordingResumed: () => undefined,\n  emitTaskWrappedup: () => undefined,\n  emitTaskParticipantLeft: () => undefined,\n  emitTaskConferenceStarted: () => undefined,\n  emitTaskConferenceEnded: () => undefined,\n  emitTaskExitConference: () => undefined,\n  emitTaskTransferConference: () => undefined,\n  emitTaskSwitchCall: () => undefined,\n  emitTaskConferenceFailed: () => undefined,\n  emitTaskTransferConferenceFailed: () => undefined,\n  emitTaskOutdialFailed: () => 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