@webex/contact-center 3.12.0-next.158 → 3.12.0-next.159

package/dist/services/ApiAiAssistant.js

@@ -43,6 +43,18 @@ class ApiAIAssistant {
   setAIFeatureFlags(aiFeature) {
     this.aiFeature = aiFeature;
   }
+
+  /**
+   * Validates a caller-supplied identifier (agentId/interactionId) before it is used to
+   * construct a request. Accepts a non-empty alphanumeric identifier that may contain
+   * hyphens or underscores.
+   * @param value - the identifier to validate
+   * @returns {boolean} true when the identifier is a non-empty, well-formed string
+   * @private
+   */
+  isValidTranscriptIdentifier(value) {
+    return typeof value === 'string' && /^[A-Za-z0-9_-]{1,128}$/.test(value);
+  }
   async sendWellnessBreakAction(action, method) {
     this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_FAILED]);
     try {
@@ -471,6 +483,12 @@ class ApiAIAssistant {
       } = (0, _Utils.getErrorDetails)(new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'), _constants2.METHODS.FETCH_HISTORIC_TRANSCRIPTS, _constants2.CC_FILE);
       throw detailedError;
     }
+    if (!this.isValidTranscriptIdentifier(agentId) || !this.isValidTranscriptIdentifier(interactionId)) {
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(new Error('INVALID_AGENT_ID_OR_INTERACTION_ID'), _constants2.METHODS.FETCH_HISTORIC_TRANSCRIPTS, _constants2.CC_FILE);
+      throw detailedError;
+    }
     try {
       const baseUrl = this.getBaseUrl();
       const orgId = this.webex.credentials.getOrgId();

package/dist/services/ApiAiAssistant.js.map

@@ -1 +1 @@
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{v4 as uuidv4} from 'uuid';\nimport LoggerProxy from '../logger-proxy';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {AI_SUMMARY_ERROR_CODES, CC_FILE, METHODS} from '../constants';\nimport {\n  HTTP_METHODS,\n  WebexSDK,\n  IHttpResponse,\n  AIAssistantEventType,\n  AIAssistantEventName,\n  HistoricTranscriptsResponse,\n  RealTimeAssistanceParams,\n  RealTimeAssistanceUserActionParams,\n  RespondToWellnessBreakParams,\n  WellnessBreakUserAction,\n  WELLNESS_BREAK_USER_ACTIONS,\n  GenericError,\n} from '../types';\nimport {getErrorDetails} from './core/Utils';\nimport type {PendingRtdRequest, RtdRequestOptions} from './core/types';\nimport {\n  AI_ASSISTANT_BASE_URL_TEMPLATE,\n  AI_ASSISTANT_ENV_MAP,\n  AI_ASSISTANT_API_URLS,\n  WCC_API_GATEWAY,\n} from './constants';\nimport {AIFeatureFlags} from './config/types';\n\ntype WellnessBreakContextProvider = () => {\n  isWellnessBreakEnabled: boolean;\n  agentId?: string;\n  agentSessionId?: string;\n};\n\n/**\n * ApiAIAssistant provides AI Assistant APIs for transcript controls.\n * @public\n */\nexport class ApiAIAssistant {\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n  /** @internal Current AI flags from the agent configuration. */\n  public aiFeature: AIFeatureFlags;\n  private pendingRtdRequests = new Map<string, PendingRtdRequest<unknown>>();\n  private readonly wellnessContextProvider?: WellnessBreakContextProvider;\n\n  private createWellnessError(reason: string): GenericError {\n    const error = new Error(reason) as GenericError;\n    error.details = {\n      type: 'SDK_VALIDATION_ERROR',\n      orgId: this.webex.credentials.getOrgId(),\n      trackingId: '',\n      data: {reason},\n    };\n\n    return error;\n  }\n\n  constructor(webex: WebexSDK, wellnessContextProvider?: WellnessBreakContextProvider) {\n    this.webex = webex;\n    this.wellnessContextProvider = wellnessContextProvider;\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  public setAIFeatureFlags(aiFeature: AIFeatureFlags): void {\n    this.aiFeature = aiFeature;\n  }\n\n  private async sendWellnessBreakAction(\n    action: WellnessBreakUserAction,\n    method: string\n  ): Promise<void> {\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_FAILED,\n    ]);\n\n    try {\n      const context = this.wellnessContextProvider?.();\n      const agentId = context?.agentId?.trim();\n      const agentSessionId = context?.agentSessionId?.trim();\n      const orgId = this.webex.credentials.getOrgId()?.trim();\n\n      if (context?.isWellnessBreakEnabled !== true) {\n        throw this.createWellnessError('WELLNESS_BREAK_NOT_ENABLED');\n      }\n      if (!orgId) {\n        throw this.createWellnessError('WELLNESS_BREAK_ORG_ID_REQUIRED');\n      }\n      if (!agentId) {\n        throw this.createWellnessError('WELLNESS_BREAK_AGENT_ID_REQUIRED');\n      }\n      if (!agentSessionId) {\n        throw this.createWellnessError('WELLNESS_BREAK_AGENT_SESSION_REQUIRED');\n      }\n\n      const baseUrl = this.getBaseUrl();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType: AIAssistantEventType.CUSTOM_EVENT,\n          eventName: AIAssistantEventName.WELLNESS_BREAK_ACTION,\n          eventDetails: {\n            data: {\n              action,\n              agentSessionId,\n              actionTimeStamp: Date.now(),\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      if (response.statusCode !== 202) {\n        throw this.createWellnessError(\n          `WELLNESS_BREAK_ACTION_UNEXPECTED_STATUS_${response.statusCode}`\n        );\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED,\n        {action},\n        ['operational']\n      );\n      LoggerProxy.log('Wellness action accepted by AI Assistant', {\n        module: CC_FILE,\n        method,\n        data: {action},\n      });\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_FAILED,\n        {\n          action,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n      const {error: detailedError} = getErrorDetails(error, method, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Requests an Agent Wellness Break.\n   * The promise resolves when the HTTP request is accepted with status 202; the later\n   * approval or denial is delivered independently through a wellness notification.\n   * @returns A promise that resolves with no value after HTTP acceptance\n   * @throws Structured Contact Center error when disabled, stale, invalid, or delivery fails\n   * @example\n   * await webex.cc.apiAIAssistant.requestWellnessBreak();\n   * @public\n   */\n  public async requestWellnessBreak(): Promise<void> {\n    return this.sendWellnessBreakAction(\n      WELLNESS_BREAK_USER_ACTIONS.REQUESTED,\n      METHODS.REQUEST_WELLNESS_BREAK\n    );\n  }\n\n  /**\n   * Responds to a backend-provided Agent Wellness Break offer.\n   * The promise resolves when the HTTP request is accepted with status 202 and does not\n   * wait for a WebSocket completion event.\n   * @param params - ACCEPTED, REJECTED, or NO_RESPONSE\n   * @returns A promise that resolves with no value after HTTP acceptance\n   * @throws Structured Contact Center error when disabled, stale, invalid, or delivery fails\n   * @example\n   * await webex.cc.apiAIAssistant.respondToWellnessBreak({\n   *   action: WELLNESS_BREAK_USER_ACTIONS.ACCEPTED,\n   * });\n   * @public\n   */\n  public async respondToWellnessBreak(params: RespondToWellnessBreakParams): Promise<void> {\n    const {action} = params;\n    if (\n      ![\n        WELLNESS_BREAK_USER_ACTIONS.ACCEPTED,\n        WELLNESS_BREAK_USER_ACTIONS.REJECTED,\n        WELLNESS_BREAK_USER_ACTIONS.NO_RESPONSE,\n      ].includes(action)\n    ) {\n      const {error} = getErrorDetails(\n        this.createWellnessError('WELLNESS_BREAK_ACTION_INVALID'),\n        METHODS.RESPOND_TO_WELLNESS_BREAK,\n        CC_FILE\n      );\n      throw error;\n    }\n\n    return this.sendWellnessBreakAction(action, METHODS.RESPOND_TO_WELLNESS_BREAK);\n  }\n\n  private getBaseUrl(): string {\n    const wccApiGatewayUrl = this.webex.internal.services.get(WCC_API_GATEWAY) || '';\n\n    if (!wccApiGatewayUrl) {\n      const {error: detailedError} = getErrorDetails(\n        new Error(AI_SUMMARY_ERROR_CODES.AI_ASSISTANT_BASE_URL_NOT_AVAILABLE),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    let hostname = '';\n    try {\n      hostname = new URL(wccApiGatewayUrl).hostname.toLowerCase();\n    } catch (error) {\n      hostname = wccApiGatewayUrl.toLowerCase();\n    }\n\n    const resolvedEnv = AI_ASSISTANT_ENV_MAP[hostname];\n\n    if (!resolvedEnv) {\n      const {error: detailedError} = getErrorDetails(\n        new Error(AI_SUMMARY_ERROR_CODES.AI_ASSISTANT_BASE_URL_NOT_AVAILABLE),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    return AI_ASSISTANT_BASE_URL_TEMPLATE.replace('%s', resolvedEnv);\n  }\n\n  private static getRtdRequestKey(rtdEventType: string, correlationId: string): string {\n    return JSON.stringify([rtdEventType, correlationId]);\n  }\n\n  private removeRtdRequest<T>(\n    rtdEventType: string,\n    correlationId: string,\n    settle?: (request: PendingRtdRequest<T>) => void\n  ): PendingRtdRequest<T> | undefined {\n    const key = ApiAIAssistant.getRtdRequestKey(rtdEventType, correlationId);\n    const request = this.pendingRtdRequests.get(key) as PendingRtdRequest<T> | undefined;\n\n    if (!request) {\n      return undefined;\n    }\n\n    if (request.timeoutId) {\n      clearTimeout(request.timeoutId);\n    }\n\n    settle?.(request);\n    this.pendingRtdRequests.delete(key);\n\n    return request;\n  }\n\n  /** Sends an AI event and waits for its matching RTD response. @internal */\n  public async requestAndWaitForRtd<T>(options: RtdRequestOptions): Promise<T> {\n    const key = ApiAIAssistant.getRtdRequestKey(options.rtdEventType, options.correlationId);\n    let resolveResult: (payload: T) => void = () => undefined;\n    let rejectResult: (error: Error) => void = () => undefined;\n    const result = new Promise<T>((resolve, reject) => {\n      resolveResult = resolve;\n      rejectResult = reject;\n    });\n    const previousRequest = this.pendingRtdRequests.get(key);\n    if (previousRequest?.timeoutId) {\n      clearTimeout(previousRequest.timeoutId);\n    }\n    const request: PendingRtdRequest<T> = {\n      correlationId: options.correlationId,\n      rtdEventType: options.rtdEventType,\n      resolve: resolveResult,\n      reject: rejectResult,\n    };\n\n    request.timeoutId = setTimeout(() => {\n      this.removeRtdRequest<T>(options.rtdEventType, options.correlationId, (currentRequest) => {\n        currentRequest.reject(options.createTimeoutError());\n      });\n    }, options.timeoutMs);\n    this.pendingRtdRequests.set(key, request as PendingRtdRequest<unknown>);\n    const publishTimestamp = options.publishTimestamp ?? Date.now();\n    const acknowledgement = Promise.resolve()\n      .then(() =>\n        this.sendEvent(\n          options.agentId,\n          options.interactionId,\n          options.eventType,\n          options.eventName,\n          options.eventMetaData,\n          undefined,\n          undefined,\n          publishTimestamp,\n          options.timeout\n        )\n      )\n      .catch((error) => {\n        this.removeRtdRequest(options.rtdEventType, options.correlationId);\n        throw error;\n      });\n\n    const [payload] = await Promise.all([result, acknowledgement]);\n\n    return payload;\n  }\n\n  /** Resolves a pending request from a parsed RTD event. @internal */\n  public resolveFromRtdEvent<T>(\n    rtdEventType: string,\n    correlationId: string,\n    payload: T\n  ): 'resolved' | 'not-found' {\n    const request = this.removeRtdRequest<T>(rtdEventType, correlationId, (currentRequest) => {\n      currentRequest.resolve(payload);\n    });\n\n    return request ? 'resolved' : 'not-found';\n  }\n\n  /** Clears pending RTD requests when the RTD lifecycle ends. @internal */\n  public clearAllRtdRequests(): void {\n    Array.from(this.pendingRtdRequests.values()).forEach((request) => {\n      this.removeRtdRequest(request.rtdEventType, request.correlationId, (currentRequest) => {\n        currentRequest.reject(new Error('RTD request cleared'));\n      });\n    });\n  }\n\n  /**\n   * Sends an event to the AI Assistant service.\n   * @param agentId - agent identifier\n   * @param interactionId - interaction/conversation identifier\n   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')\n   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')\n   * @param eventMetaData - event-specific fields to include in eventDetails.data\n   * @param languageCode - language code within eventDetails.data\n   * @param trackingId - tracking identifier within eventDetails.data\n   */\n  public async sendEvent(\n    agentId: string,\n    interactionId: string,\n    eventType: AIAssistantEventType,\n    eventName: AIAssistantEventName,\n    eventMetaData?: Record<string, unknown>,\n    languageCode?: string,\n    trackingId?: string,\n    publishTimestamp?: number,\n    timeout?: number\n  ): Promise<Record<string, unknown>> {\n    LoggerProxy.info('Sending event', {\n      module: CC_FILE,\n      method: METHODS.SEND_EVENT,\n      interactionId,\n      data: {eventType, eventName, eventMetaData},\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n    ]);\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const data = {\n        ...eventMetaData,\n        interactionId,\n        actionTimeStamp: String(Date.now()),\n        languageCode,\n        trackingId,\n      };\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        ...(timeout !== undefined ? {timeout} : {}),\n        body: {\n          agentId,\n          orgId,\n          eventType,\n          eventName,\n          ...(publishTimestamp !== undefined ? {publishTimestamp} : {}),\n          eventDetails: {\n            data,\n          },\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n        {agentId, orgId, interactionId, eventType, eventName},\n        ['operational']\n      );\n\n      return response?.body || {};\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n        {\n          interactionId,\n          eventType,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.SEND_EVENT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Requests real-time assistance for an interaction.\n   *\n   * @param params - Real-time assistance request parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async getRealTimeAssistance(params: RealTimeAssistanceParams) {\n    const {agentId, interactionId, context} = params;\n    const trimmedContext = context?.trim();\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n    const eventName = trimmedContext\n      ? AIAssistantEventName.ADD_SUGGESTIONS_EXTRA_CONTEXT\n      : AIAssistantEventName.GET_SUGGESTIONS;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.GET_REAL_TIME_ASSISTANCE,\n      interactionId,\n      trackingId,\n      data: {eventName},\n    };\n\n    LoggerProxy.info('Requesting real-time assistance', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.GET_REAL_TIME_ASSISTANCE,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        eventName,\n        trimmedContext !== undefined ? {context: trimmedContext} : undefined,\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          eventName,\n          trackingId,\n          context,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance request succeeded', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance request failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n        {\n          agentId,\n          interactionId,\n          trackingId,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_REAL_TIME_ASSISTANCE,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Sends user action feedback for a real-time assistance adaptive card.\n   *\n   * @param params - Real-time assistance user action parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async sendRealTimeAssistanceUserAction(\n    params: RealTimeAssistanceUserActionParams\n  ): Promise<Record<string, unknown>> {\n    const {agentId, interactionId, adaptiveCardId, actionId} = params;\n    const actionType = 'Action.Submit';\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n      interactionId,\n      trackingId,\n      data: {actionId, adaptiveCardId},\n    };\n\n    LoggerProxy.info('Sending real-time assistance user action', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        AIAssistantEventName.SUGGESTED_RESPONSES_USER_ACTION,\n        {\n          adaptiveCardId,\n          userAction: {\n            actionType,\n            actionId,\n          },\n        },\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance user action sent', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance user action failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n        {\n          agentId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches historic transcripts for an interaction.\n   * This API is allowed only when real-time transcription feature is enabled.\n   *\n   * @param interactionId - interaction/conversation identifier\n   */\n  public async fetchHistoricTranscripts(\n    agentId: string,\n    interactionId: string\n  ): Promise<HistoricTranscriptsResponse> {\n    LoggerProxy.info('Fetching historic transcripts', {\n      module: CC_FILE,\n      method: METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n      interactionId,\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n    ]);\n    if (!this.aiFeature?.realtimeTranscripts?.enable) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'),\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          interactionId,\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n        {agentId, orgId, interactionId},\n        ['operational']\n      );\n\n      return response.body as HistoricTranscriptsResponse;\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n        {\n          interactionId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      if (error instanceof Error) {\n        throw error;\n      }\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n}\n\nexport default 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{v4 as uuidv4} from 'uuid';\nimport LoggerProxy from '../logger-proxy';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {AI_SUMMARY_ERROR_CODES, CC_FILE, METHODS} from '../constants';\nimport {\n  HTTP_METHODS,\n  WebexSDK,\n  IHttpResponse,\n  AIAssistantEventType,\n  AIAssistantEventName,\n  HistoricTranscriptsResponse,\n  RealTimeAssistanceParams,\n  RealTimeAssistanceUserActionParams,\n  RespondToWellnessBreakParams,\n  WellnessBreakUserAction,\n  WELLNESS_BREAK_USER_ACTIONS,\n  GenericError,\n} from '../types';\nimport {getErrorDetails} from './core/Utils';\nimport type {PendingRtdRequest, RtdRequestOptions} from './core/types';\nimport {\n  AI_ASSISTANT_BASE_URL_TEMPLATE,\n  AI_ASSISTANT_ENV_MAP,\n  AI_ASSISTANT_API_URLS,\n  WCC_API_GATEWAY,\n} from './constants';\nimport {AIFeatureFlags} from './config/types';\n\ntype WellnessBreakContextProvider = () => {\n  isWellnessBreakEnabled: boolean;\n  agentId?: string;\n  agentSessionId?: string;\n};\n\n/**\n * ApiAIAssistant provides AI Assistant APIs for transcript controls.\n * @public\n */\nexport class ApiAIAssistant {\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n  /** @internal Current AI flags from the agent configuration. */\n  public aiFeature: AIFeatureFlags;\n  private pendingRtdRequests = new Map<string, PendingRtdRequest<unknown>>();\n  private readonly wellnessContextProvider?: WellnessBreakContextProvider;\n\n  private createWellnessError(reason: string): GenericError {\n    const error = new Error(reason) as GenericError;\n    error.details = {\n      type: 'SDK_VALIDATION_ERROR',\n      orgId: this.webex.credentials.getOrgId(),\n      trackingId: '',\n      data: {reason},\n    };\n\n    return error;\n  }\n\n  constructor(webex: WebexSDK, wellnessContextProvider?: WellnessBreakContextProvider) {\n    this.webex = webex;\n    this.wellnessContextProvider = wellnessContextProvider;\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  public setAIFeatureFlags(aiFeature: AIFeatureFlags): void {\n    this.aiFeature = aiFeature;\n  }\n\n  /**\n   * Validates a caller-supplied identifier (agentId/interactionId) before it is used to\n   * construct a request. Accepts a non-empty alphanumeric identifier that may contain\n   * hyphens or underscores.\n   * @param value - the identifier to validate\n   * @returns {boolean} true when the identifier is a non-empty, well-formed string\n   * @private\n   */\n  private isValidTranscriptIdentifier(value: unknown): boolean {\n    return typeof value === 'string' && /^[A-Za-z0-9_-]{1,128}$/.test(value);\n  }\n\n  private async sendWellnessBreakAction(\n    action: WellnessBreakUserAction,\n    method: string\n  ): Promise<void> {\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_FAILED,\n    ]);\n\n    try {\n      const context = this.wellnessContextProvider?.();\n      const agentId = context?.agentId?.trim();\n      const agentSessionId = context?.agentSessionId?.trim();\n      const orgId = this.webex.credentials.getOrgId()?.trim();\n\n      if (context?.isWellnessBreakEnabled !== true) {\n        throw this.createWellnessError('WELLNESS_BREAK_NOT_ENABLED');\n      }\n      if (!orgId) {\n        throw this.createWellnessError('WELLNESS_BREAK_ORG_ID_REQUIRED');\n      }\n      if (!agentId) {\n        throw this.createWellnessError('WELLNESS_BREAK_AGENT_ID_REQUIRED');\n      }\n      if (!agentSessionId) {\n        throw this.createWellnessError('WELLNESS_BREAK_AGENT_SESSION_REQUIRED');\n      }\n\n      const baseUrl = this.getBaseUrl();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType: AIAssistantEventType.CUSTOM_EVENT,\n          eventName: AIAssistantEventName.WELLNESS_BREAK_ACTION,\n          eventDetails: {\n            data: {\n              action,\n              agentSessionId,\n              actionTimeStamp: Date.now(),\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      if (response.statusCode !== 202) {\n        throw this.createWellnessError(\n          `WELLNESS_BREAK_ACTION_UNEXPECTED_STATUS_${response.statusCode}`\n        );\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED,\n        {action},\n        ['operational']\n      );\n      LoggerProxy.log('Wellness action accepted by AI Assistant', {\n        module: CC_FILE,\n        method,\n        data: {action},\n      });\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_FAILED,\n        {\n          action,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n      const {error: detailedError} = getErrorDetails(error, method, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Requests an Agent Wellness Break.\n   * The promise resolves when the HTTP request is accepted with status 202; the later\n   * approval or denial is delivered independently through a wellness notification.\n   * @returns A promise that resolves with no value after HTTP acceptance\n   * @throws Structured Contact Center error when disabled, stale, invalid, or delivery fails\n   * @example\n   * await webex.cc.apiAIAssistant.requestWellnessBreak();\n   * @public\n   */\n  public async requestWellnessBreak(): Promise<void> {\n    return this.sendWellnessBreakAction(\n      WELLNESS_BREAK_USER_ACTIONS.REQUESTED,\n      METHODS.REQUEST_WELLNESS_BREAK\n    );\n  }\n\n  /**\n   * Responds to a backend-provided Agent Wellness Break offer.\n   * The promise resolves when the HTTP request is accepted with status 202 and does not\n   * wait for a WebSocket completion event.\n   * @param params - ACCEPTED, REJECTED, or NO_RESPONSE\n   * @returns A promise that resolves with no value after HTTP acceptance\n   * @throws Structured Contact Center error when disabled, stale, invalid, or delivery fails\n   * @example\n   * await webex.cc.apiAIAssistant.respondToWellnessBreak({\n   *   action: WELLNESS_BREAK_USER_ACTIONS.ACCEPTED,\n   * });\n   * @public\n   */\n  public async respondToWellnessBreak(params: RespondToWellnessBreakParams): Promise<void> {\n    const {action} = params;\n    if (\n      ![\n        WELLNESS_BREAK_USER_ACTIONS.ACCEPTED,\n        WELLNESS_BREAK_USER_ACTIONS.REJECTED,\n        WELLNESS_BREAK_USER_ACTIONS.NO_RESPONSE,\n      ].includes(action)\n    ) {\n      const {error} = getErrorDetails(\n        this.createWellnessError('WELLNESS_BREAK_ACTION_INVALID'),\n        METHODS.RESPOND_TO_WELLNESS_BREAK,\n        CC_FILE\n      );\n      throw error;\n    }\n\n    return this.sendWellnessBreakAction(action, METHODS.RESPOND_TO_WELLNESS_BREAK);\n  }\n\n  private getBaseUrl(): string {\n    const wccApiGatewayUrl = this.webex.internal.services.get(WCC_API_GATEWAY) || '';\n\n    if (!wccApiGatewayUrl) {\n      const {error: detailedError} = getErrorDetails(\n        new Error(AI_SUMMARY_ERROR_CODES.AI_ASSISTANT_BASE_URL_NOT_AVAILABLE),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    let hostname = '';\n    try {\n      hostname = new URL(wccApiGatewayUrl).hostname.toLowerCase();\n    } catch (error) {\n      hostname = wccApiGatewayUrl.toLowerCase();\n    }\n\n    const resolvedEnv = AI_ASSISTANT_ENV_MAP[hostname];\n\n    if (!resolvedEnv) {\n      const {error: detailedError} = getErrorDetails(\n        new Error(AI_SUMMARY_ERROR_CODES.AI_ASSISTANT_BASE_URL_NOT_AVAILABLE),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    return AI_ASSISTANT_BASE_URL_TEMPLATE.replace('%s', resolvedEnv);\n  }\n\n  private static getRtdRequestKey(rtdEventType: string, correlationId: string): string {\n    return JSON.stringify([rtdEventType, correlationId]);\n  }\n\n  private removeRtdRequest<T>(\n    rtdEventType: string,\n    correlationId: string,\n    settle?: (request: PendingRtdRequest<T>) => void\n  ): PendingRtdRequest<T> | undefined {\n    const key = ApiAIAssistant.getRtdRequestKey(rtdEventType, correlationId);\n    const request = this.pendingRtdRequests.get(key) as PendingRtdRequest<T> | undefined;\n\n    if (!request) {\n      return undefined;\n    }\n\n    if (request.timeoutId) {\n      clearTimeout(request.timeoutId);\n    }\n\n    settle?.(request);\n    this.pendingRtdRequests.delete(key);\n\n    return request;\n  }\n\n  /** Sends an AI event and waits for its matching RTD response. @internal */\n  public async requestAndWaitForRtd<T>(options: RtdRequestOptions): Promise<T> {\n    const key = ApiAIAssistant.getRtdRequestKey(options.rtdEventType, options.correlationId);\n    let resolveResult: (payload: T) => void = () => undefined;\n    let rejectResult: (error: Error) => void = () => undefined;\n    const result = new Promise<T>((resolve, reject) => {\n      resolveResult = resolve;\n      rejectResult = reject;\n    });\n    const previousRequest = this.pendingRtdRequests.get(key);\n    if (previousRequest?.timeoutId) {\n      clearTimeout(previousRequest.timeoutId);\n    }\n    const request: PendingRtdRequest<T> = {\n      correlationId: options.correlationId,\n      rtdEventType: options.rtdEventType,\n      resolve: resolveResult,\n      reject: rejectResult,\n    };\n\n    request.timeoutId = setTimeout(() => {\n      this.removeRtdRequest<T>(options.rtdEventType, options.correlationId, (currentRequest) => {\n        currentRequest.reject(options.createTimeoutError());\n      });\n    }, options.timeoutMs);\n    this.pendingRtdRequests.set(key, request as PendingRtdRequest<unknown>);\n    const publishTimestamp = options.publishTimestamp ?? Date.now();\n    const acknowledgement = Promise.resolve()\n      .then(() =>\n        this.sendEvent(\n          options.agentId,\n          options.interactionId,\n          options.eventType,\n          options.eventName,\n          options.eventMetaData,\n          undefined,\n          undefined,\n          publishTimestamp,\n          options.timeout\n        )\n      )\n      .catch((error) => {\n        this.removeRtdRequest(options.rtdEventType, options.correlationId);\n        throw error;\n      });\n\n    const [payload] = await Promise.all([result, acknowledgement]);\n\n    return payload;\n  }\n\n  /** Resolves a pending request from a parsed RTD event. @internal */\n  public resolveFromRtdEvent<T>(\n    rtdEventType: string,\n    correlationId: string,\n    payload: T\n  ): 'resolved' | 'not-found' {\n    const request = this.removeRtdRequest<T>(rtdEventType, correlationId, (currentRequest) => {\n      currentRequest.resolve(payload);\n    });\n\n    return request ? 'resolved' : 'not-found';\n  }\n\n  /** Clears pending RTD requests when the RTD lifecycle ends. @internal */\n  public clearAllRtdRequests(): void {\n    Array.from(this.pendingRtdRequests.values()).forEach((request) => {\n      this.removeRtdRequest(request.rtdEventType, request.correlationId, (currentRequest) => {\n        currentRequest.reject(new Error('RTD request cleared'));\n      });\n    });\n  }\n\n  /**\n   * Sends an event to the AI Assistant service.\n   * @param agentId - agent identifier\n   * @param interactionId - interaction/conversation identifier\n   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')\n   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')\n   * @param eventMetaData - event-specific fields to include in eventDetails.data\n   * @param languageCode - language code within eventDetails.data\n   * @param trackingId - tracking identifier within eventDetails.data\n   */\n  public async sendEvent(\n    agentId: string,\n    interactionId: string,\n    eventType: AIAssistantEventType,\n    eventName: AIAssistantEventName,\n    eventMetaData?: Record<string, unknown>,\n    languageCode?: string,\n    trackingId?: string,\n    publishTimestamp?: number,\n    timeout?: number\n  ): Promise<Record<string, unknown>> {\n    LoggerProxy.info('Sending event', {\n      module: CC_FILE,\n      method: METHODS.SEND_EVENT,\n      interactionId,\n      data: {eventType, eventName, eventMetaData},\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n    ]);\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const data = {\n        ...eventMetaData,\n        interactionId,\n        actionTimeStamp: String(Date.now()),\n        languageCode,\n        trackingId,\n      };\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        ...(timeout !== undefined ? {timeout} : {}),\n        body: {\n          agentId,\n          orgId,\n          eventType,\n          eventName,\n          ...(publishTimestamp !== undefined ? {publishTimestamp} : {}),\n          eventDetails: {\n            data,\n          },\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n        {agentId, orgId, interactionId, eventType, eventName},\n        ['operational']\n      );\n\n      return response?.body || {};\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n        {\n          interactionId,\n          eventType,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.SEND_EVENT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Requests real-time assistance for an interaction.\n   *\n   * @param params - Real-time assistance request parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async getRealTimeAssistance(params: RealTimeAssistanceParams) {\n    const {agentId, interactionId, context} = params;\n    const trimmedContext = context?.trim();\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n    const eventName = trimmedContext\n      ? AIAssistantEventName.ADD_SUGGESTIONS_EXTRA_CONTEXT\n      : AIAssistantEventName.GET_SUGGESTIONS;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.GET_REAL_TIME_ASSISTANCE,\n      interactionId,\n      trackingId,\n      data: {eventName},\n    };\n\n    LoggerProxy.info('Requesting real-time assistance', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.GET_REAL_TIME_ASSISTANCE,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        eventName,\n        trimmedContext !== undefined ? {context: trimmedContext} : undefined,\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          eventName,\n          trackingId,\n          context,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance request succeeded', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance request failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n        {\n          agentId,\n          interactionId,\n          trackingId,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_REAL_TIME_ASSISTANCE,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Sends user action feedback for a real-time assistance adaptive card.\n   *\n   * @param params - Real-time assistance user action parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async sendRealTimeAssistanceUserAction(\n    params: RealTimeAssistanceUserActionParams\n  ): Promise<Record<string, unknown>> {\n    const {agentId, interactionId, adaptiveCardId, actionId} = params;\n    const actionType = 'Action.Submit';\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n      interactionId,\n      trackingId,\n      data: {actionId, adaptiveCardId},\n    };\n\n    LoggerProxy.info('Sending real-time assistance user action', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        AIAssistantEventName.SUGGESTED_RESPONSES_USER_ACTION,\n        {\n          adaptiveCardId,\n          userAction: {\n            actionType,\n            actionId,\n          },\n        },\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance user action sent', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance user action failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n        {\n          agentId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches historic transcripts for an interaction.\n   * This API is allowed only when real-time transcription feature is enabled.\n   *\n   * @param interactionId - interaction/conversation identifier\n   */\n  public async fetchHistoricTranscripts(\n    agentId: string,\n    interactionId: string\n  ): Promise<HistoricTranscriptsResponse> {\n    LoggerProxy.info('Fetching historic transcripts', {\n      module: CC_FILE,\n      method: METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n      interactionId,\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n    ]);\n    if (!this.aiFeature?.realtimeTranscripts?.enable) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'),\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    if (\n      !this.isValidTranscriptIdentifier(agentId) ||\n      !this.isValidTranscriptIdentifier(interactionId)\n    ) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('INVALID_AGENT_ID_OR_INTERACTION_ID'),\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          interactionId,\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n        {agentId, orgId, interactionId},\n        ['operational']\n      );\n\n      return response.body as HistoricTranscriptsResponse;\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n        {\n          interactionId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      if (error instanceof Error) {\n        throw error;\n      }\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n}\n\nexport default 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package/dist/services/WebCallingService.js

@@ -9,6 +9,7 @@ var _calling = require("@webex/calling");
 var _constants = require("../constants");
 var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
 var _constants2 = require("./constants");
+var _Utils = require("./core/Utils");
 function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 /**
  * WebCallingService provides WebRTC calling functionality for Contact Center agents.
@@ -121,8 +122,15 @@ class WebCallingService extends _events.default {
     await this.webex.internal.services.waitForCatalog(_constants2.POST_AUTH);
     const rtmsURL = this.webex.internal.services.get(_constants2.WCC_CALLING_RTMS_DOMAIN);
     try {
-      const url = new URL(rtmsURL);
-      return url.hostname;
+      const hostname = new URL(rtmsURL).hostname.toLowerCase();
+      if (!(0, _Utils.isAllowedUrlHost)(rtmsURL, [_constants2.ALLOWED_RTMS_DOMAIN])) {
+        _loggerProxy.default.error(`Non-allow-listed RTMS host from u2c catalogue: ${hostname} so falling back to default domain`, {
+          module: _constants.WEB_CALLING_SERVICE_FILE,
+          method: _constants2.METHODS.GET_RTMS_DOMAIN
+        });
+        return _constants2.DEFAULT_RTMS_DOMAIN;
+      }
+      return hostname;
     } catch (error) {
       _loggerProxy.default.error(`Invalid URL from u2c catalogue: ${rtmsURL} so falling back to default domain`, {
         module: _constants.WEB_CALLING_SERVICE_FILE,

package/dist/services/WebCallingService.js.map

@@ -1 +1 @@
-{"version":3,"names":["_events","_interopRequireDefault","require","_calling","_constants","_loggerProxy","_constants2","e","__esModule","default","WebCallingService","EventEmitter","constructor","webex","callTaskMap","Map","setLoginOption","loginOption","handleMediaEvent","track","emit","CALL_EVENT_KEYS","REMOTE_MEDIA","handleDisconnectEvent","call","end","cleanUpCall","registerCallListeners","on","DISCONNECT","off","callId","getCallId","taskId","getTaskIdForCall","delete","getRTMSDomain","internal","services","waitForCatalog","POST_AUTH","rtmsURL","get","WCC_CALLING_RTMS_DOMAIN","url","URL","hostname","error","LoggerProxy","module","WEB_CALLING_SERVICE_FILE","method","METHODS","GET_RTMS_DOMAIN","DEFAULT_RTMS_DOMAIN","registerWebCallingLine","rtmsDomain","callingClientConfig","logger","level","LOGGER","INFO","serviceData","indicator","ServiceIndicator","CONTACT_CENTER","domain","callingClient","createClient","line","Object","values","getLines","LINE_EVENTS","UNREGISTERED","log","REGISTER_WEB_CALLING_LINE","INCOMING_CALL","Promise","resolve","reject","timeout","setTimeout","Error","TIMEOUT_DURATION","REGISTERED","deviceInfo","clearTimeout","mobiusDeviceId","register","deregisterWebCallingLine","DEREGISTER_WEBCALLING_LINE_MSG","DEREGISTER_WEB_CALLING_LINE","deregister","answerCall","localAudioStream","info","ANSWER_CALL","answer","muteUnmuteCall","MUTE_UNMUTE_CALL","mute","isCallMuted","isMuted","declineCall","DECLINE_CALL","mapCallToTask","set","exports"],"sources":["WebCallingService.ts"],"sourcesContent":["import EventEmitter from 'events';\nimport {\n  createClient,\n  ICall,\n  ICallingClient,\n  ILine,\n  LINE_EVENTS,\n  ServiceIndicator,\n  LocalMicrophoneStream,\n  CALL_EVENT_KEYS,\n  LOGGER,\n} from '@webex/calling';\nimport {LoginOption, WebexSDK} from '../types';\nimport {TIMEOUT_DURATION, WEB_CALLING_SERVICE_FILE} from '../constants';\nimport LoggerProxy from '../logger-proxy';\nimport {\n  DEFAULT_RTMS_DOMAIN,\n  POST_AUTH,\n  WCC_CALLING_RTMS_DOMAIN,\n  DEREGISTER_WEBCALLING_LINE_MSG,\n  METHODS,\n} from './constants';\n\n/**\n * WebCallingService provides WebRTC calling functionality for Contact Center agents.\n * It handles registration, call management, and media operations for voice interactions.\n * @internal\n */\nexport default class WebCallingService extends EventEmitter {\n  /**\n   * The CallingClient instance that manages WebRTC calling capabilities\n   * @private\n   */\n  private callingClient: ICallingClient;\n\n  /**\n   * The Line instance that handles registration and incoming calls\n   * @private\n   */\n  private line: ILine;\n\n  /**\n   * The current active call instance\n   * @private\n   */\n  private call: ICall | undefined;\n\n  /**\n   * Reference to the WebexSDK instance\n   * @private\n   */\n  private webex: WebexSDK;\n\n  /**\n   * The login option selected for this session\n   * @private\n   */\n  public loginOption: LoginOption;\n\n  /**\n   * Map that associates call IDs with task IDs for correlation\n   * @private\n   */\n  private callTaskMap: Map<string, string>;\n\n  /**\n   * Creates an instance of WebCallingService.\n   * @param {WebexSDK} webex - The Webex SDK instance\n   */\n  constructor(webex: WebexSDK) {\n    super();\n    this.webex = webex;\n    this.callTaskMap = new Map();\n  }\n\n  /**\n   * Sets the login option for the current session\n   * @param {LoginOption} loginOption - The login option to use\n   * @private\n   */\n  public setLoginOption(loginOption: LoginOption): void {\n    this.loginOption = loginOption;\n  }\n\n  /**\n   * Handles remote media track events from the call\n   * @param {MediaStreamTrack} track - The media track received\n   * @private\n   */\n  private handleMediaEvent = (track: MediaStreamTrack): void => {\n    this.emit(CALL_EVENT_KEYS.REMOTE_MEDIA, track);\n  };\n\n  /**\n   * Handles disconnect events from the call\n   * @private\n   */\n  private handleDisconnectEvent = (): void => {\n    this.call.end();\n    this.cleanUpCall();\n  };\n\n  /**\n   * Registers event listeners for the current call\n   * @private\n   */\n  private registerCallListeners(): void {\n    // TODO: Add remaining call listeners here\n    this.call.on(CALL_EVENT_KEYS.REMOTE_MEDIA, this.handleMediaEvent);\n    this.call.on(CALL_EVENT_KEYS.DISCONNECT, this.handleDisconnectEvent);\n  }\n\n  /**\n   * Cleans up resources associated with the current call\n   * Removes event listeners and clears the call-task mapping\n   * @private\n   */\n  public cleanUpCall(): void {\n    if (this.call) {\n      this.call.off(CALL_EVENT_KEYS.REMOTE_MEDIA, this.handleMediaEvent);\n      this.call.off(CALL_EVENT_KEYS.DISCONNECT, this.handleDisconnectEvent);\n      const callId = this.call.getCallId();\n      const taskId = this.getTaskIdForCall(callId);\n\n      if (taskId) {\n        this.callTaskMap.delete(callId);\n      }\n      this.call = null;\n    }\n  }\n\n  /**\n   * Retrieves the RTMS domain to use for WebRTC connections\n   * First tries to get it from the service catalog, then falls back to default\n   * @private\n   * @returns {Promise<string>} The RTMS domain to use\n   */\n  private async getRTMSDomain(): Promise<string> {\n    await this.webex.internal.services.waitForCatalog(POST_AUTH);\n\n    const rtmsURL = this.webex.internal.services.get(WCC_CALLING_RTMS_DOMAIN);\n\n    try {\n      const url = new URL(rtmsURL);\n\n      return url.hostname;\n    } catch (error) {\n      LoggerProxy.error(\n        `Invalid URL from u2c catalogue: ${rtmsURL} so falling back to default domain`,\n        {\n          module: WEB_CALLING_SERVICE_FILE,\n          method: METHODS.GET_RTMS_DOMAIN,\n        }\n      );\n\n      return DEFAULT_RTMS_DOMAIN;\n    }\n  }\n\n  /**\n   * Registers the WebCalling line for receiving calls\n   * Sets up event listeners for line events and initializes the calling client\n   *\n   * @private\n   * @returns {Promise<void>} A promise that resolves when registration is complete\n   * @throws {Error} When registration times out\n   */\n  public async registerWebCallingLine(): Promise<void> {\n    const rtmsDomain = await this.getRTMSDomain(); // get the RTMS domain from the u2c catalogue\n\n    const callingClientConfig = {\n      logger: {\n        level: LOGGER.INFO,\n      },\n      serviceData: {\n        indicator: ServiceIndicator.CONTACT_CENTER,\n        domain: rtmsDomain,\n      },\n    };\n\n    this.callingClient = await createClient(this.webex as any, callingClientConfig);\n    this.line = Object.values(this.callingClient.getLines())[0];\n\n    this.line.on(LINE_EVENTS.UNREGISTERED, () => {\n      LoggerProxy.log(`WxCC-SDK: Desktop unregistered successfully`, {\n        module: WEB_CALLING_SERVICE_FILE,\n        method: METHODS.REGISTER_WEB_CALLING_LINE,\n      });\n    });\n\n    // Start listening for incoming calls\n    this.line.on(LINE_EVENTS.INCOMING_CALL, (call: ICall) => {\n      this.call = call;\n      this.emit(LINE_EVENTS.INCOMING_CALL, call);\n    });\n\n    return new Promise<void>((resolve, reject) => {\n      const timeout = setTimeout(() => {\n        reject(new Error('WebCallingService Registration timed out'));\n      }, TIMEOUT_DURATION);\n\n      this.line.on(LINE_EVENTS.REGISTERED, (deviceInfo: ILine) => {\n        clearTimeout(timeout);\n        LoggerProxy.log(\n          `WxCC-SDK: Desktop registered successfully, mobiusDeviceId: ${deviceInfo.mobiusDeviceId}`,\n          {module: WEB_CALLING_SERVICE_FILE, method: METHODS.REGISTER_WEB_CALLING_LINE}\n        );\n        resolve();\n      });\n      this.line.register();\n    });\n  }\n\n  /**\n   * Deregisters the WebCalling line\n   * Cleans up any active calls and deregisters from the calling service\n   *\n   * @private\n   * @returns {Promise<void>} A promise that resolves when deregistration is complete\n   */\n  public async deregisterWebCallingLine(): Promise<void> {\n    LoggerProxy.log(DEREGISTER_WEBCALLING_LINE_MSG, {\n      module: WEB_CALLING_SERVICE_FILE,\n      method: METHODS.DEREGISTER_WEB_CALLING_LINE,\n    });\n    this.cleanUpCall();\n    this.line?.deregister();\n  }\n\n  /**\n   * Answers an incoming call with the provided audio stream\n   *\n   * @private\n   * @param {LocalMicrophoneStream} localAudioStream - The local microphone stream to use\n   * @param {string} taskId - The task ID associated with this call\n   * @throws {Error} If answering the call fails\n   */\n  public answerCall(localAudioStream: LocalMicrophoneStream, taskId: string): void {\n    if (this.call) {\n      try {\n        LoggerProxy.info(`Call answered: ${taskId}`, {\n          module: WEB_CALLING_SERVICE_FILE,\n          method: METHODS.ANSWER_CALL,\n        });\n        this.call.answer(localAudioStream);\n        this.registerCallListeners();\n      } catch (error) {\n        LoggerProxy.error(`Failed to answer call for ${taskId}. Error: ${error}`, {\n          module: WEB_CALLING_SERVICE_FILE,\n          method: METHODS.ANSWER_CALL,\n        });\n        // Optionally, throw the error to allow the invoker to handle it\n        throw error;\n      }\n    } else {\n      LoggerProxy.log(`Cannot answer a non WebRtc Call: ${taskId}`, {\n        module: WEB_CALLING_SERVICE_FILE,\n        method: METHODS.ANSWER_CALL,\n      });\n    }\n  }\n\n  /**\n   * Toggles the mute state of the current call\n   *\n   * @private\n   * @param {LocalMicrophoneStream} localAudioStream - The local microphone stream to control\n   */\n  public muteUnmuteCall(localAudioStream: LocalMicrophoneStream): void {\n    if (this.call) {\n      LoggerProxy.info('Call mute or unmute requested!', {\n        module: WEB_CALLING_SERVICE_FILE,\n        method: METHODS.MUTE_UNMUTE_CALL,\n      });\n      this.call.mute(localAudioStream);\n    } else {\n      LoggerProxy.log(`Cannot mute a non WebRtc Call`, {\n        module: WEB_CALLING_SERVICE_FILE,\n        method: METHODS.MUTE_UNMUTE_CALL,\n      });\n    }\n  }\n\n  /**\n   * Checks if the current call is muted\n   *\n   * @private\n   * @returns {boolean} True if the call is muted, false otherwise or if no call exists\n   */\n  public isCallMuted(): boolean {\n    if (this.call) {\n      return this.call.isMuted();\n    }\n\n    return false;\n  }\n\n  /**\n   * Declines or ends the current call\n   *\n   * @private\n   * @param {string} taskId - The task ID associated with this call\n   * @throws {Error} If ending the call fails\n   */\n  public declineCall(taskId: string): void {\n    if (this.call) {\n      try {\n        LoggerProxy.info(`Call end requested: ${taskId}`, {\n          module: WEB_CALLING_SERVICE_FILE,\n          method: METHODS.DECLINE_CALL,\n        });\n        this.call.end();\n        this.cleanUpCall();\n      } catch (error) {\n        LoggerProxy.error(`Failed to end call: ${taskId}. Error: ${error}`, {\n          module: WEB_CALLING_SERVICE_FILE,\n          method: METHODS.DECLINE_CALL,\n        });\n        // Optionally, throw the error to allow the invoker to handle it\n        throw error;\n      }\n    } else {\n      LoggerProxy.log(`Cannot end a non WebRtc Call: ${taskId}`, {\n        module: WEB_CALLING_SERVICE_FILE,\n        method: METHODS.DECLINE_CALL,\n      });\n    }\n  }\n\n  /**\n   * Maps a call ID to a task ID for correlation\n   *\n   * @private\n   * @param {string} callId - The unique call identifier\n   * @param {string} taskId - The associated task identifier\n   */\n  public mapCallToTask(callId: string, taskId: string): void {\n    this.callTaskMap.set(callId, taskId);\n  }\n\n  /**\n   * Gets the task ID associated with a call ID\n   *\n   * @private\n   * @param {string} callId - The call ID to look up\n   * @returns {string|undefined} The associated task ID or undefined if not found\n   */\n  public getTaskIdForCall(callId: string): string | undefined {\n    return this.callTaskMap.get(callId);\n  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+{"version":3,"names":["_events","_interopRequireDefault","require","_calling","_constants","_loggerProxy","_constants2","_Utils","e","__esModule","default","WebCallingService","EventEmitter","constructor","webex","callTaskMap","Map","setLoginOption","loginOption","handleMediaEvent","track","emit","CALL_EVENT_KEYS","REMOTE_MEDIA","handleDisconnectEvent","call","end","cleanUpCall","registerCallListeners","on","DISCONNECT","off","callId","getCallId","taskId","getTaskIdForCall","delete","getRTMSDomain","internal","services","waitForCatalog","POST_AUTH","rtmsURL","get","WCC_CALLING_RTMS_DOMAIN","hostname","URL","toLowerCase","isAllowedUrlHost","ALLOWED_RTMS_DOMAIN","LoggerProxy","error","module","WEB_CALLING_SERVICE_FILE","method","METHODS","GET_RTMS_DOMAIN","DEFAULT_RTMS_DOMAIN","registerWebCallingLine","rtmsDomain","callingClientConfig","logger","level","LOGGER","INFO","serviceData","indicator","ServiceIndicator","CONTACT_CENTER","domain","callingClient","createClient","line","Object","values","getLines","LINE_EVENTS","UNREGISTERED","log","REGISTER_WEB_CALLING_LINE","INCOMING_CALL","Promise","resolve","reject","timeout","setTimeout","Error","TIMEOUT_DURATION","REGISTERED","deviceInfo","clearTimeout","mobiusDeviceId","register","deregisterWebCallingLine","DEREGISTER_WEBCALLING_LINE_MSG","DEREGISTER_WEB_CALLING_LINE","deregister","answerCall","localAudioStream","info","ANSWER_CALL","answer","muteUnmuteCall","MUTE_UNMUTE_CALL","mute","isCallMuted","isMuted","declineCall","DECLINE_CALL","mapCallToTask","set","exports"],"sources":["WebCallingService.ts"],"sourcesContent":["import EventEmitter from 'events';\nimport {\n  createClient,\n  ICall,\n  ICallingClient,\n  ILine,\n  LINE_EVENTS,\n  ServiceIndicator,\n  LocalMicrophoneStream,\n  CALL_EVENT_KEYS,\n  LOGGER,\n} from '@webex/calling';\nimport {LoginOption, WebexSDK} from '../types';\nimport {TIMEOUT_DURATION, WEB_CALLING_SERVICE_FILE} from '../constants';\nimport LoggerProxy from '../logger-proxy';\nimport {\n  DEFAULT_RTMS_DOMAIN,\n  ALLOWED_RTMS_DOMAIN,\n  POST_AUTH,\n  WCC_CALLING_RTMS_DOMAIN,\n  DEREGISTER_WEBCALLING_LINE_MSG,\n  METHODS,\n} from './constants';\nimport {isAllowedUrlHost} from './core/Utils';\n\n/**\n * WebCallingService provides WebRTC calling functionality for Contact Center agents.\n * It handles registration, call management, and media operations for voice interactions.\n * @internal\n */\nexport default class WebCallingService extends EventEmitter {\n  /**\n   * The CallingClient instance that manages WebRTC calling capabilities\n   * @private\n   */\n  private callingClient: ICallingClient;\n\n  /**\n   * The Line instance that handles registration and incoming calls\n   * @private\n   */\n  private line: ILine;\n\n  /**\n   * The current active call instance\n   * @private\n   */\n  private call: ICall | undefined;\n\n  /**\n   * Reference to the WebexSDK instance\n   * @private\n   */\n  private webex: WebexSDK;\n\n  /**\n   * The login option selected for this session\n   * @private\n   */\n  public loginOption: LoginOption;\n\n  /**\n   * Map that associates call IDs with task IDs for correlation\n   * @private\n   */\n  private callTaskMap: Map<string, string>;\n\n  /**\n   * Creates an instance of WebCallingService.\n   * @param {WebexSDK} webex - The Webex SDK instance\n   */\n  constructor(webex: WebexSDK) {\n    super();\n    this.webex = webex;\n    this.callTaskMap = new Map();\n  }\n\n  /**\n   * Sets the login option for the current session\n   * @param {LoginOption} loginOption - The login option to use\n   * @private\n   */\n  public setLoginOption(loginOption: LoginOption): void {\n    this.loginOption = loginOption;\n  }\n\n  /**\n   * Handles remote media track events from the call\n   * @param {MediaStreamTrack} track - The media track received\n   * @private\n   */\n  private handleMediaEvent = (track: MediaStreamTrack): void => {\n    this.emit(CALL_EVENT_KEYS.REMOTE_MEDIA, track);\n  };\n\n  /**\n   * Handles disconnect events from the call\n   * @private\n   */\n  private handleDisconnectEvent = (): void => {\n    this.call.end();\n    this.cleanUpCall();\n  };\n\n  /**\n   * Registers event listeners for the current call\n   * @private\n   */\n  private registerCallListeners(): void {\n    // TODO: Add remaining call listeners here\n    this.call.on(CALL_EVENT_KEYS.REMOTE_MEDIA, this.handleMediaEvent);\n    this.call.on(CALL_EVENT_KEYS.DISCONNECT, this.handleDisconnectEvent);\n  }\n\n  /**\n   * Cleans up resources associated with the current call\n   * Removes event listeners and clears the call-task mapping\n   * @private\n   */\n  public cleanUpCall(): void {\n    if (this.call) {\n      this.call.off(CALL_EVENT_KEYS.REMOTE_MEDIA, this.handleMediaEvent);\n      this.call.off(CALL_EVENT_KEYS.DISCONNECT, this.handleDisconnectEvent);\n      const callId = this.call.getCallId();\n      const taskId = this.getTaskIdForCall(callId);\n\n      if (taskId) {\n        this.callTaskMap.delete(callId);\n      }\n      this.call = null;\n    }\n  }\n\n  /**\n   * Retrieves the RTMS domain to use for WebRTC connections\n   * First tries to get it from the service catalog, then falls back to default\n   * @private\n   * @returns {Promise<string>} The RTMS domain to use\n   */\n  private async getRTMSDomain(): Promise<string> {\n    await this.webex.internal.services.waitForCatalog(POST_AUTH);\n\n    const rtmsURL = this.webex.internal.services.get(WCC_CALLING_RTMS_DOMAIN);\n\n    try {\n      const hostname = new URL(rtmsURL).hostname.toLowerCase();\n\n      if (!isAllowedUrlHost(rtmsURL, [ALLOWED_RTMS_DOMAIN])) {\n        LoggerProxy.error(\n          `Non-allow-listed RTMS host from u2c catalogue: ${hostname} so falling back to default domain`,\n          {\n            module: WEB_CALLING_SERVICE_FILE,\n            method: METHODS.GET_RTMS_DOMAIN,\n          }\n        );\n\n        return DEFAULT_RTMS_DOMAIN;\n      }\n\n      return hostname;\n    } catch (error) {\n      LoggerProxy.error(\n        `Invalid URL from u2c catalogue: ${rtmsURL} so falling back to default domain`,\n        {\n          module: WEB_CALLING_SERVICE_FILE,\n          method: METHODS.GET_RTMS_DOMAIN,\n        }\n      );\n\n      return DEFAULT_RTMS_DOMAIN;\n    }\n  }\n\n  /**\n   * Registers the WebCalling line for receiving calls\n   * Sets up event listeners for line events and initializes the calling client\n   *\n   * @private\n   * @returns {Promise<void>} A promise that resolves when registration is complete\n   * @throws {Error} When registration times out\n   */\n  public async registerWebCallingLine(): Promise<void> {\n    const rtmsDomain = await this.getRTMSDomain(); // get the RTMS domain from the u2c catalogue\n\n    const callingClientConfig = {\n      logger: {\n        level: LOGGER.INFO,\n      },\n      serviceData: {\n        indicator: ServiceIndicator.CONTACT_CENTER,\n        domain: rtmsDomain,\n      },\n    };\n\n    this.callingClient = await createClient(this.webex as any, callingClientConfig);\n    this.line = Object.values(this.callingClient.getLines())[0];\n\n    this.line.on(LINE_EVENTS.UNREGISTERED, () => {\n      LoggerProxy.log(`WxCC-SDK: Desktop unregistered successfully`, {\n        module: WEB_CALLING_SERVICE_FILE,\n        method: METHODS.REGISTER_WEB_CALLING_LINE,\n      });\n    });\n\n    // Start listening for incoming calls\n    this.line.on(LINE_EVENTS.INCOMING_CALL, (call: ICall) => {\n      this.call = call;\n      this.emit(LINE_EVENTS.INCOMING_CALL, call);\n    });\n\n    return new Promise<void>((resolve, reject) => {\n      const timeout = setTimeout(() => {\n        reject(new Error('WebCallingService Registration timed out'));\n      }, TIMEOUT_DURATION);\n\n      this.line.on(LINE_EVENTS.REGISTERED, (deviceInfo: ILine) => {\n        clearTimeout(timeout);\n        LoggerProxy.log(\n          `WxCC-SDK: Desktop registered successfully, mobiusDeviceId: ${deviceInfo.mobiusDeviceId}`,\n          {module: WEB_CALLING_SERVICE_FILE, method: METHODS.REGISTER_WEB_CALLING_LINE}\n        );\n        resolve();\n      });\n      this.line.register();\n    });\n  }\n\n  /**\n   * Deregisters the WebCalling line\n   * Cleans up any active calls and deregisters from the calling service\n   *\n   * @private\n   * @returns {Promise<void>} A promise that resolves when deregistration is complete\n   */\n  public async deregisterWebCallingLine(): Promise<void> {\n    LoggerProxy.log(DEREGISTER_WEBCALLING_LINE_MSG, {\n      module: WEB_CALLING_SERVICE_FILE,\n      method: METHODS.DEREGISTER_WEB_CALLING_LINE,\n    });\n    this.cleanUpCall();\n    this.line?.deregister();\n  }\n\n  /**\n   * Answers an incoming call with the provided audio stream\n   *\n   * @private\n   * @param {LocalMicrophoneStream} localAudioStream - The local microphone stream to use\n   * @param {string} taskId - The task ID associated with this call\n   * @throws {Error} If answering the call fails\n   */\n  public answerCall(localAudioStream: LocalMicrophoneStream, taskId: string): void {\n    if (this.call) {\n      try {\n        LoggerProxy.info(`Call answered: ${taskId}`, {\n          module: WEB_CALLING_SERVICE_FILE,\n          method: METHODS.ANSWER_CALL,\n        });\n        this.call.answer(localAudioStream);\n        this.registerCallListeners();\n      } catch (error) {\n        LoggerProxy.error(`Failed to answer call for ${taskId}. Error: ${error}`, {\n          module: WEB_CALLING_SERVICE_FILE,\n          method: METHODS.ANSWER_CALL,\n        });\n        // Optionally, throw the error to allow the invoker to handle it\n        throw error;\n      }\n    } else {\n      LoggerProxy.log(`Cannot answer a non WebRtc Call: ${taskId}`, {\n        module: WEB_CALLING_SERVICE_FILE,\n        method: METHODS.ANSWER_CALL,\n      });\n    }\n  }\n\n  /**\n   * Toggles the mute state of the current call\n   *\n   * @private\n   * @param {LocalMicrophoneStream} localAudioStream - The local microphone stream to control\n   */\n  public muteUnmuteCall(localAudioStream: LocalMicrophoneStream): void {\n    if (this.call) {\n      LoggerProxy.info('Call mute or unmute requested!', {\n        module: WEB_CALLING_SERVICE_FILE,\n        method: METHODS.MUTE_UNMUTE_CALL,\n      });\n      this.call.mute(localAudioStream);\n    } else {\n      LoggerProxy.log(`Cannot mute a non WebRtc Call`, {\n        module: WEB_CALLING_SERVICE_FILE,\n        method: METHODS.MUTE_UNMUTE_CALL,\n      });\n    }\n  }\n\n  /**\n   * Checks if the current call is muted\n   *\n   * @private\n   * @returns {boolean} True if the call is muted, false otherwise or if no call exists\n   */\n  public isCallMuted(): boolean {\n    if (this.call) {\n      return this.call.isMuted();\n    }\n\n    return false;\n  }\n\n  /**\n   * Declines or ends the current call\n   *\n   * @private\n   * @param {string} taskId - The task ID associated with this call\n   * @throws {Error} If ending the call fails\n   */\n  public declineCall(taskId: string): void {\n    if (this.call) {\n      try {\n        LoggerProxy.info(`Call end requested: ${taskId}`, {\n          module: WEB_CALLING_SERVICE_FILE,\n          method: METHODS.DECLINE_CALL,\n        });\n        this.call.end();\n        this.cleanUpCall();\n      } catch (error) {\n        LoggerProxy.error(`Failed to end call: ${taskId}. Error: ${error}`, {\n          module: WEB_CALLING_SERVICE_FILE,\n          method: METHODS.DECLINE_CALL,\n        });\n        // Optionally, throw the error to allow the invoker to handle it\n        throw error;\n      }\n    } else {\n      LoggerProxy.log(`Cannot end a non WebRtc Call: ${taskId}`, {\n        module: WEB_CALLING_SERVICE_FILE,\n        method: METHODS.DECLINE_CALL,\n      });\n    }\n  }\n\n  /**\n   * Maps a call ID to a task ID for correlation\n   *\n   * @private\n   * @param {string} callId - The unique call identifier\n   * @param {string} taskId - The associated task identifier\n   */\n  public mapCallToTask(callId: string, taskId: string): void {\n    this.callTaskMap.set(callId, taskId);\n  }\n\n  /**\n   * Gets the task ID associated with a call ID\n   *\n   * @private\n   * @param {string} callId - The call ID to look up\n   * @returns {string|undefined} The associated task ID or undefined if not found\n   */\n  public getTaskIdForCall(callId: string): string | undefined {\n    return this.callTaskMap.get(callId);\n  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package/dist/services/constants.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.WEB_RTC_PREFIX = exports.WEBSOCKET_EVENT_TIMEOUT = exports.WCC_CALLING_RTMS_DOMAIN = exports.WCC_API_GATEWAY = exports.SUBSCRIBE_API = exports.STATE_CHANGE_API = exports.RTD_SUBSCRIBE_API = exports.POST_AUTH = exports.METHODS = exports.LOGIN_API = exports.DEREGISTER_WEBCALLING_LINE_MSG = exports.DEFAULT_RTMS_DOMAIN = exports.AI_ASSISTANT_ENV_MAP = exports.AI_ASSISTANT_BASE_URL_TEMPLATE = exports.AI_ASSISTANT_API_URLS = exports.AGENT = void 0;
+exports.WEB_RTC_PREFIX = exports.WEBSOCKET_EVENT_TIMEOUT = exports.WCC_CALLING_RTMS_DOMAIN = exports.WCC_API_GATEWAY = exports.SUBSCRIBE_API = exports.STATE_CHANGE_API = exports.RTD_SUBSCRIBE_API = exports.POST_AUTH = exports.METHODS = exports.LOGIN_API = exports.DEREGISTER_WEBCALLING_LINE_MSG = exports.DEFAULT_RTMS_DOMAIN = exports.ALLOWED_RTMS_DOMAIN = exports.AI_ASSISTANT_ENV_MAP = exports.AI_ASSISTANT_BASE_URL_TEMPLATE = exports.AI_ASSISTANT_API_URLS = exports.AGENT = void 0;
 /**
  * Post-authentication event name.
  * @type {string}
@@ -38,6 +38,16 @@ const WCC_CALLING_RTMS_DOMAIN = exports.WCC_CALLING_RTMS_DOMAIN = 'wcc-calling-r
  */
 const DEFAULT_RTMS_DOMAIN = exports.DEFAULT_RTMS_DOMAIN = 'rtw.prod-us1.rtmsprod.net';
 
+/**
+ * Trusted domain suffix for RTMS hosts returned by the u2c service catalog. A catalog-provided
+ * RTMS host is only used when its hostname is, or is a subdomain of, this domain; otherwise
+ * `DEFAULT_RTMS_DOMAIN` is used.
+ * @type {string}
+ * @public
+ * @ignore
+ */
+const ALLOWED_RTMS_DOMAIN = exports.ALLOWED_RTMS_DOMAIN = 'rtmsprod.net';
+
 /**
  * Timeout in milliseconds for WebSocket events.
  * @type {number}

package/dist/services/constants.js.map

@@ -1 +1 @@
-{"version":3,"names":["POST_AUTH","exports","WCC_API_GATEWAY","WCC_CALLING_RTMS_DOMAIN","DEFAULT_RTMS_DOMAIN","WEBSOCKET_EVENT_TIMEOUT","AGENT","SUBSCRIBE_API","RTD_SUBSCRIBE_API","LOGIN_API","WEB_RTC_PREFIX","STATE_CHANGE_API","DEREGISTER_WEBCALLING_LINE_MSG","METHODS","SET_LOGIN_OPTION","HANDLE_MEDIA_EVENT","HANDLE_DISCONNECT_EVENT","REGISTER_CALL_LISTENERS","CLEAN_UP_CALL","GET_RTMS_DOMAIN","REGISTER_WEB_CALLING_LINE","DEREGISTER_WEB_CALLING_LINE","ANSWER_CALL","MUTE_UNMUTE_CALL","IS_CALL_MUTED","DECLINE_CALL","MAP_CALL_TO_TASK","GET_TASK_ID_FOR_CALL","AI_ASSISTANT_API_URLS","EVENT","TRANSCRIPTS_LIST","AI_ASSISTANT_BASE_URL_TEMPLATE","AI_ASSISTANT_ENV_MAP"],"sources":["constants.ts"],"sourcesContent":["/**\n * Post-authentication event name.\n * @type {string}\n * @public\n * @example\n * if (event === POST_AUTH) { ... }\n * @ignore\n */\nexport const POST_AUTH = 'postauth';\n\n/**\n * API gateway identifier for Webex Contact Center.\n * @type {string}\n * @public\n * @ignore\n */\nexport const WCC_API_GATEWAY = 'wcc-api-gateway';\n\n/**\n * Domain identifier for WCC Calling RTMS.\n * @type {string}\n * @public\n * @ignore\n */\nexport const WCC_CALLING_RTMS_DOMAIN = 'wcc-calling-rtms-domain';\n\n/**\n * Default RTMS domain for production use.\n * @type {string}\n * @public\n * @ignore\n */\nexport const DEFAULT_RTMS_DOMAIN = 'rtw.prod-us1.rtmsprod.net';\n\n/**\n * Timeout in milliseconds for WebSocket events.\n * @type {number}\n * @public\n * @example\n * setTimeout(() => { ... }, WEBSOCKET_EVENT_TIMEOUT);\n * @ignore\n */\nexport const WEBSOCKET_EVENT_TIMEOUT = 20000;\n\n/**\n * Agent role identifier.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT = 'agent';\n\n// CC GATEWAY API URL PATHS\n/**\n * API path for notification subscription.\n * @type {string}\n * @public\n * @ignore\n */\nexport const SUBSCRIBE_API = 'v1/notification/subscribe';\n\n/**\n * API path for realtime transcription subscription.\n * @type {string}\n * @public\n * @ignore\n */\nexport const RTD_SUBSCRIBE_API = 'v1/realtime/subscribe';\n\n/**\n * API path for agent login.\n * @type {string}\n * @public\n * @ignore\n */\nexport const LOGIN_API = 'v1/agents/login';\n\n/**\n * Prefix for WebRTC-related API endpoints.\n * @type {string}\n * @public\n * @ignore\n */\nexport const WEB_RTC_PREFIX = 'webrtc-';\n\n/**\n * API path for agent session state changes.\n * @type {string}\n * @public\n * @ignore\n */\nexport const STATE_CHANGE_API = 'v1/agents/session/state';\n\n/**\n * Message for deregistering WebCalling line and cleaning up resources.\n * @type {string}\n * @public\n * @ignore\n */\nexport const DEREGISTER_WEBCALLING_LINE_MSG =\n  'Deregistering WebCalling line and cleaning up resources';\n\n// WebCallingService method names\nexport const METHODS = {\n  SET_LOGIN_OPTION: 'setLoginOption',\n  HANDLE_MEDIA_EVENT: 'handleMediaEvent',\n  HANDLE_DISCONNECT_EVENT: 'handleDisconnectEvent',\n  REGISTER_CALL_LISTENERS: 'registerCallListeners',\n  CLEAN_UP_CALL: 'cleanUpCall',\n  GET_RTMS_DOMAIN: 'getRTMSDomain',\n  REGISTER_WEB_CALLING_LINE: 'registerWebCallingLine',\n  DEREGISTER_WEB_CALLING_LINE: 'deregisterWebCallingLine',\n  ANSWER_CALL: 'answerCall',\n  MUTE_UNMUTE_CALL: 'muteUnmuteCall',\n  IS_CALL_MUTED: 'isCallMuted',\n  DECLINE_CALL: 'declineCall',\n  MAP_CALL_TO_TASK: 'mapCallToTask',\n  GET_TASK_ID_FOR_CALL: 'getTaskIdForCall',\n};\n\nexport const AI_ASSISTANT_API_URLS = {\n  EVENT: '/event',\n  TRANSCRIPTS_LIST: '/transcripts/list',\n};\n\nexport const AI_ASSISTANT_BASE_URL_TEMPLATE = 'https://api-ai-assistant.%s.ciscoccservice.com';\n\nexport const AI_ASSISTANT_ENV_MAP: Record<string, string> = {\n  'api.intgus1.ciscoccservice.com': 'intgus1',\n  'api.qaus1.ciscoccservice.com': 'qaus1',\n  'api.wxcc-us1.cisco.com': 'produs1',\n  'api.wxcc-eu1.cisco.com': 'prodeu1',\n  'api.wxcc-eu2.cisco.com': 'prodeu2',\n  'api.wxcc-anz1.cisco.com': 'prodanz1',\n  'api.wxcc-ca1.cisco.com': 'prodca1',\n  'api.wxcc-jp1.cisco.com': 'prodjp1',\n  'api.wxcc-sg1.cisco.com': 'prodsg1',\n  'api.wxcc-in1.cisco.com': 'prodin1',\n  'api.loadus1.cisco.com': 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+{"version":3,"names":["POST_AUTH","exports","WCC_API_GATEWAY","WCC_CALLING_RTMS_DOMAIN","DEFAULT_RTMS_DOMAIN","ALLOWED_RTMS_DOMAIN","WEBSOCKET_EVENT_TIMEOUT","AGENT","SUBSCRIBE_API","RTD_SUBSCRIBE_API","LOGIN_API","WEB_RTC_PREFIX","STATE_CHANGE_API","DEREGISTER_WEBCALLING_LINE_MSG","METHODS","SET_LOGIN_OPTION","HANDLE_MEDIA_EVENT","HANDLE_DISCONNECT_EVENT","REGISTER_CALL_LISTENERS","CLEAN_UP_CALL","GET_RTMS_DOMAIN","REGISTER_WEB_CALLING_LINE","DEREGISTER_WEB_CALLING_LINE","ANSWER_CALL","MUTE_UNMUTE_CALL","IS_CALL_MUTED","DECLINE_CALL","MAP_CALL_TO_TASK","GET_TASK_ID_FOR_CALL","AI_ASSISTANT_API_URLS","EVENT","TRANSCRIPTS_LIST","AI_ASSISTANT_BASE_URL_TEMPLATE","AI_ASSISTANT_ENV_MAP"],"sources":["constants.ts"],"sourcesContent":["/**\n * Post-authentication event name.\n * @type {string}\n * @public\n * @example\n * if (event === POST_AUTH) { ... }\n * @ignore\n */\nexport const POST_AUTH = 'postauth';\n\n/**\n * API gateway identifier for Webex Contact Center.\n * @type {string}\n * @public\n * @ignore\n */\nexport const WCC_API_GATEWAY = 'wcc-api-gateway';\n\n/**\n * Domain identifier for WCC Calling RTMS.\n * @type {string}\n * @public\n * @ignore\n */\nexport const WCC_CALLING_RTMS_DOMAIN = 'wcc-calling-rtms-domain';\n\n/**\n * Default RTMS domain for production use.\n * @type {string}\n * @public\n * @ignore\n */\nexport const DEFAULT_RTMS_DOMAIN = 'rtw.prod-us1.rtmsprod.net';\n\n/**\n * Trusted domain suffix for RTMS hosts returned by the u2c service catalog. A catalog-provided\n * RTMS host is only used when its hostname is, or is a subdomain of, this domain; otherwise\n * `DEFAULT_RTMS_DOMAIN` is used.\n * @type {string}\n * @public\n * @ignore\n */\nexport const ALLOWED_RTMS_DOMAIN = 'rtmsprod.net';\n\n/**\n * Timeout in milliseconds for WebSocket events.\n * @type {number}\n * @public\n * @example\n * setTimeout(() => { ... }, WEBSOCKET_EVENT_TIMEOUT);\n * @ignore\n */\nexport const WEBSOCKET_EVENT_TIMEOUT = 20000;\n\n/**\n * Agent role identifier.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT = 'agent';\n\n// CC GATEWAY API URL PATHS\n/**\n * API path for notification subscription.\n * @type {string}\n * @public\n * @ignore\n */\nexport const SUBSCRIBE_API = 'v1/notification/subscribe';\n\n/**\n * API path for realtime transcription subscription.\n * @type {string}\n * @public\n * @ignore\n */\nexport const RTD_SUBSCRIBE_API = 'v1/realtime/subscribe';\n\n/**\n * API path for agent login.\n * @type {string}\n * @public\n * @ignore\n */\nexport const LOGIN_API = 'v1/agents/login';\n\n/**\n * Prefix for WebRTC-related API endpoints.\n * @type {string}\n * @public\n * @ignore\n */\nexport const WEB_RTC_PREFIX = 'webrtc-';\n\n/**\n * API path for agent session state changes.\n * @type {string}\n * @public\n * @ignore\n */\nexport const STATE_CHANGE_API = 'v1/agents/session/state';\n\n/**\n * Message for deregistering WebCalling line and cleaning up resources.\n * @type {string}\n * @public\n * @ignore\n */\nexport const DEREGISTER_WEBCALLING_LINE_MSG =\n  'Deregistering WebCalling line and cleaning up resources';\n\n// WebCallingService method names\nexport const METHODS = {\n  SET_LOGIN_OPTION: 'setLoginOption',\n  HANDLE_MEDIA_EVENT: 'handleMediaEvent',\n  HANDLE_DISCONNECT_EVENT: 'handleDisconnectEvent',\n  REGISTER_CALL_LISTENERS: 'registerCallListeners',\n  CLEAN_UP_CALL: 'cleanUpCall',\n  GET_RTMS_DOMAIN: 'getRTMSDomain',\n  REGISTER_WEB_CALLING_LINE: 'registerWebCallingLine',\n  DEREGISTER_WEB_CALLING_LINE: 'deregisterWebCallingLine',\n  ANSWER_CALL: 'answerCall',\n  MUTE_UNMUTE_CALL: 'muteUnmuteCall',\n  IS_CALL_MUTED: 'isCallMuted',\n  DECLINE_CALL: 'declineCall',\n  MAP_CALL_TO_TASK: 'mapCallToTask',\n  GET_TASK_ID_FOR_CALL: 'getTaskIdForCall',\n};\n\nexport const AI_ASSISTANT_API_URLS = {\n  EVENT: '/event',\n  TRANSCRIPTS_LIST: '/transcripts/list',\n};\n\nexport const AI_ASSISTANT_BASE_URL_TEMPLATE = 'https://api-ai-assistant.%s.ciscoccservice.com';\n\nexport const AI_ASSISTANT_ENV_MAP: Record<string, string> = {\n  'api.intgus1.ciscoccservice.com': 'intgus1',\n  'api.qaus1.ciscoccservice.com': 'qaus1',\n  'api.wxcc-us1.cisco.com': 'produs1',\n  'api.wxcc-eu1.cisco.com': 'prodeu1',\n  'api.wxcc-eu2.cisco.com': 'prodeu2',\n  'api.wxcc-anz1.cisco.com': 'prodanz1',\n  'api.wxcc-ca1.cisco.com': 'prodca1',\n  'api.wxcc-jp1.cisco.com': 'prodjp1',\n  'api.wxcc-sg1.cisco.com': 'prodsg1',\n  'api.wxcc-in1.cisco.com': 'prodin1',\n  'api.loadus1.cisco.com': 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package/dist/services/core/Utils.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.stripDialPlanChars = exports.isValidDialNumber = exports.isRecord = exports.getStationLoginErrorData = exports.getErrorDetails = exports.getDestAgentIdForCBT = exports.getConsultedAgentId = exports.generateTaskErrorObject = exports.deriveConsultTransferDestinationType = exports.createErrDetailsObject = exports.calculateDestType = exports.calculateDestAgentId = exports.buildConsultConferenceParamData = void 0;
+exports.stripDialPlanChars = exports.isValidDialNumber = exports.isRecord = exports.isAllowedUrlHost = exports.getStationLoginErrorData = exports.getErrorDetails = exports.getDestAgentIdForCBT = exports.getConsultedAgentId = exports.generateTaskErrorObject = exports.deriveConsultTransferDestinationType = exports.createErrDetailsObject = exports.calculateDestType = exports.calculateDestAgentId = exports.buildConsultConferenceParamData = void 0;
 var Err = _interopRequireWildcard(require("./Err"));
 var _types = require("../../types");
 var _loggerProxy = _interopRequireDefault(require("../../logger-proxy"));
@@ -85,7 +85,27 @@ const isValidDialNumber = (input, dialPlanEntries) => {
     }
   });
 };
+
+/**
+ * Checks whether a URL's hostname is, or is a subdomain of, one of the allowed domains.
+ *
+ * @param url - The candidate URL to validate
+ * @param allowedDomains - Domains (or domain suffixes) the URL's hostname must match
+ * @returns true when the URL parses and its hostname matches an allowed domain, false otherwise
+ */
 exports.isValidDialNumber = isValidDialNumber;
+const isAllowedUrlHost = (url, allowedDomains) => {
+  if (!url) {
+    return false;
+  }
+  try {
+    const hostname = new URL(url).hostname.toLowerCase();
+    return allowedDomains.some(domain => hostname === domain || hostname.endsWith(`.${domain}`));
+  } catch (error) {
+    return false;
+  }
+};
+exports.isAllowedUrlHost = isAllowedUrlHost;
 const getStationLoginErrorData = (failure, loginOption) => {
   let duplicateLocationMessage = 'This value is already in use';
   if (loginOption === _types.LoginOption.EXTENSION) {