@webex/contact-center 3.12.0-next.15 → 3.12.0-next.151

package/dist/types/services/task/types.d.ts

@@ -1,6 +1,4 @@
-/// <reference types="node" />
-import { CallId } from '@webex/calling/dist/types/common/types';
-import EventEmitter from 'events';
+import { TaskEventPayload } from './state-machine';
 import { Msg } from '../core/GlobalTypes';
 import AutoWrapup from './AutoWrapup';
 /**
@@ -8,6 +6,10 @@ import AutoWrapup from './AutoWrapup';
  * @public
  */
 export type TaskId = string;
+/**
+ * Unique identifier for a call in the Webex calling system
+ */
+export type CallId = string;
 /**
  * Defines the valid destination types for routing tasks within the contact center
  * Used to specify where a task should be directed
@@ -20,7 +22,7 @@ export declare const DESTINATION_TYPE: {
     DIALNUMBER: string;
     /** Route task to a specific agent */
     AGENT: string;
-    /** Route task to an entry point (supported only for consult operations) */
+    /** Route task to an entry point */
     ENTRYPOINT: string;
 };
 /**
@@ -77,6 +79,22 @@ export declare const MEDIA_CHANNEL: {
  * @public
  */
 export type MEDIA_CHANNEL = Enum<typeof MEDIA_CHANNEL>;
+/**
+ * Supported task channel types for UI control configuration
+ */
+export declare const TASK_CHANNEL_TYPE: {
+    readonly VOICE: "voice";
+    readonly DIGITAL: "digital";
+};
+export type TaskChannelType = Enum<typeof TASK_CHANNEL_TYPE>;
+/**
+ * Voice channel variants that toggle PSTN/WebRTC specific behaviors
+ */
+export declare const VOICE_VARIANT: {
+    readonly PSTN: "pstn";
+    readonly WEBRTC: "webrtc";
+};
+export type VoiceVariant = Enum<typeof VOICE_VARIANT>;
 /**
  * Enumeration of all task-related events that can occur in the contact center system
  * These events represent different states and actions in the task lifecycle
@@ -181,6 +199,14 @@ export declare enum TASK_EVENTS {
      * ```
      */
     TASK_CONSULT_QUEUE_FAILED = "task:consultQueueFailed",
+    /**
+     * Triggered whenever task UI controls are recalculated
+     */
+    TASK_UI_CONTROLS_UPDATED = "task:ui-controls-updated",
+    /**
+     * Triggered when wxApp mute state changes from Webex App (Mercury sync or call details).
+     */
+    TASK_WXAPP_MUTE_STATE_UPDATED = "task:wxapp-mute-state-updated",
     /**
      * Triggered when a consultation request is accepted
      * @example
@@ -258,6 +284,16 @@ export declare enum TASK_EVENTS {
      * ```
      */
     TASK_WRAPPEDUP = "task:wrappedup",
+    /**
+     * Triggered when recording is started
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_RECORDING_STARTED, (task: ITask) => {
+     *   console.log('Recording started:', task.data.interactionId);
+     * });
+     * ```
+     */
+    TASK_RECORDING_STARTED = "task:recordingStarted",
     /**
      * Triggered when recording is paused
      * @example
@@ -471,6 +507,40 @@ export declare enum TASK_EVENTS {
      * ```
      */
     TASK_PARTICIPANT_LEFT_FAILED = "task:participantLeftFailed",
+    /**
+     * Triggered when agent initiates exit from conference
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_EXIT_CONFERENCE, (task: ITask) => {
+     *   console.log('Exiting conference:', task.data.interactionId);
+     *   // Handle conference exit initiation
+     * });
+     * ```
+     */
+    TASK_EXIT_CONFERENCE = "task:exitConference",
+    /**
+     * Triggered when agent initiates conference transfer
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_TRANSFER_CONFERENCE, (task: ITask) => {
+     *   console.log('Transferring conference:', task.data.interactionId);
+     *   // Handle conference transfer initiation
+     * });
+     * ```
+     */
+    TASK_TRANSFER_CONFERENCE = "task:transferConference",
+    /**
+     * Triggered when agent switches between consult call and main call.
+     * Use task.uiControls to determine current state and button visibility.
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_SWITCH_CALL, (task: ITask) => {
+     *   console.log('Call switched:', task.data.interactionId);
+     *   // Update UI based on task.uiControls.main.switch / task.uiControls.consult.switch
+     * });
+     * ```
+     */
+    TASK_SWITCH_CALL = "task:switchCall",
     /**
      * Triggered when a contact is merged
      * @example
@@ -493,6 +563,16 @@ export declare enum TASK_EVENTS {
      * ```
      */
     TASK_POST_CALL_ACTIVITY = "task:postCallActivity",
+    /**
+     * Triggered when a multi-login task update should hydrate SDK instances without Mobius registration.
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE, (task: ITask) => {
+     *   console.log('Multi-login hydrate:', task.data.interactionId);
+     * });
+     * ```
+     */
+    TASK_MULTI_LOGIN_HYDRATE = "task:multiLoginHydrate",
     /**
      * Triggered when a campaign preview contact is offered to the agent
      * @example
@@ -503,13 +583,209 @@ export declare enum TASK_EVENTS {
      * });
      * ```
      */
-    TASK_CAMPAIGN_PREVIEW_RESERVATION = "task:campaignPreviewReservation"
+    TASK_CAMPAIGN_PREVIEW_RESERVATION = "task:campaignPreviewReservation",
+    /**
+     * Triggered when accepting a campaign preview contact fails
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_ACCEPT_FAILED, (task: ITask) => {
+     *   console.log('Campaign preview accept failed:', task.data.interactionId);
+     *   // Handle accept failure
+     * });
+     * ```
+     */
+    TASK_CAMPAIGN_PREVIEW_ACCEPT_FAILED = "task:campaignPreviewAcceptFailed",
+    /**
+     * Triggered when skipping a campaign preview contact fails
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_SKIP_FAILED, (task: ITask) => {
+     *   console.log('Campaign preview skip failed:', task.data.interactionId);
+     *   // Handle skip failure
+     * });
+     * ```
+     */
+    TASK_CAMPAIGN_PREVIEW_SKIP_FAILED = "task:campaignPreviewSkipFailed",
+    /**
+     * Triggered when removing a campaign preview contact fails
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_REMOVE_FAILED, (task: ITask) => {
+     *   console.log('Campaign preview remove failed:', task.data.interactionId);
+     *   // Handle remove failure
+     * });
+     * ```
+     */
+    TASK_CAMPAIGN_PREVIEW_REMOVE_FAILED = "task:campaignPreviewRemoveFailed",
+    /**
+     * Triggered when a campaign contact is updated (e.g., after skip or remove, when the next contact is offered)
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_CAMPAIGN_CONTACT_UPDATED, (task: ITask) => {
+     *   console.log('Campaign contact updated:', task.data.interactionId);
+     *   // Handle updated campaign contact (e.g., display next contact)
+     * });
+     * ```
+     */
+    TASK_CAMPAIGN_CONTACT_UPDATED = "task:campaignContactUpdated",
+    /**
+     * Triggered when a mid-call summary is received for the task.
+     */
+    TASK_MID_CALL_SUMMARY_RECEIVED = "task:midCallSummaryReceived",
+    /**
+     * Triggered on the task object when AI feature enablement flags arrive for that task's interaction.
+     * Fires immediately if the frame arrived after the task was registered, or at registration time
+     * if the frame arrived before the task (orphan retention). Consumers should use this event
+     * instead of the cc-level `FEATURE_ENABLEMENT` event so they do not need to maintain an
+     * interactionId → flags map manually.
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_FEATURE_ENABLEMENT, (enablement: AISummaryFeatureEnablement) => {
+     *   const { midCallEnabled, postCallEnabled } = enablement;
+     *   // gate summary UI on these flags
+     * });
+     * ```
+     */
+    TASK_FEATURE_ENABLEMENT = "task:featureEnablement"
 }
 /**
  * Represents a customer interaction within the contact center system
  * Contains comprehensive details about an ongoing customer interaction
  * @public
  */
+export interface CallAssociatedDatum {
+    /** Whether the field can be edited by the agent */
+    agentEditable: boolean;
+    /** Whether the field is visible to the agent */
+    agentViewable: boolean;
+    /** Display name for the field */
+    displayName: string;
+    /** Whether the field is global */
+    global: boolean;
+    /** Whether the field is secure */
+    isSecure: boolean;
+    /** Internal field name */
+    name: string;
+    /** Whether the field is reportable */
+    reportable: boolean;
+    /** Secure key identifier */
+    secureKeyId: string;
+    /** Secure key version */
+    secureKeyVersion: number;
+    /** Data type of the field */
+    type: string;
+    /** Field value */
+    value: string;
+}
+export type CallAssociatedData = Record<string, CallAssociatedDatum>;
+export type CallAssociatedDetails = Record<string, string>;
+export interface FlowParameter {
+    /** Parameter name */
+    name?: string;
+    /** Additional qualifier */
+    qualifier?: string;
+    /** Description of the parameter */
+    description?: string;
+    /** Data type of the value */
+    valueDataType?: string;
+    /** Value associated with the parameter */
+    value?: string;
+}
+export interface InteractionParticipant {
+    /** Unique participant identifier */
+    id: string;
+    /** Participant type label used by backend */
+    pType: string;
+    /** Friendly participant type */
+    type: string;
+    /** Whether the participant has joined */
+    hasJoined: boolean;
+    /** Whether the participant has left */
+    hasLeft: boolean;
+    /** Whether the participant is still in pre-dial */
+    isInPredial: boolean;
+    /** Optional caller identifier */
+    callerId?: string | null;
+    /** Whether auto-answer is enabled */
+    autoAnswerEnabled?: boolean;
+    /** Backchannel/bnr details */
+    bnrDetails?: unknown;
+    /** Channel identifier for the participant */
+    channelId?: string;
+    /** Current consult state */
+    consultState?: string | null;
+    /** Timestamp when consult started */
+    consultTimestamp?: number | null;
+    /** Current participant state */
+    currentState?: string | null;
+    /** Timestamp of the current state */
+    currentStateTimestamp?: number | null;
+    /** Device call identifier */
+    deviceCallId?: string | null;
+    /** Device identifier */
+    deviceId?: string | null;
+    /** Device type (AGENT_DN, BROWSER, etc.) */
+    deviceType?: string | null;
+    /** Dial number associated with participant */
+    dn?: string | null;
+    /** Whether participant is currently consulted */
+    isConsulted?: boolean;
+    /** Whether participant offer is active */
+    isOffered?: boolean;
+    /** Whether participant is in wrap-up */
+    isWrapUp?: boolean;
+    /** Whether participant completed wrap-up */
+    isWrappedUp?: boolean;
+    /** Timestamp of when participant joined */
+    joinTimestamp?: number | null;
+    /** Last updated timestamp */
+    lastUpdated?: number | null;
+    /** Friendly name of participant */
+    name?: string | null;
+    /** Queue identifier associated with participant */
+    queueId?: string;
+    /** Queue manager identifier */
+    queueMgrId?: string;
+    /** Session identifier */
+    sessionId?: string;
+    /** Site identifier */
+    siteId?: string;
+    /** Skill identifier */
+    skillId?: string | null;
+    /** Skill name */
+    skillName?: string | null;
+    /** Skill list for participant */
+    skills?: string[];
+    /** Team identifier */
+    teamId?: string;
+    /** Team name */
+    teamName?: string;
+    /** Timestamp for wrap-up */
+    wrapUpTimestamp?: number | null;
+    /** Additional metadata */
+    [key: string]: unknown;
+}
+export type InteractionParticipants = Record<string, InteractionParticipant>;
+/**
+ * Media entry type from interaction.media
+ * Used for media state tracking in consult and conference scenarios
+ */
+export type MediaEntry = {
+    /** Unique identifier for the media resource */
+    mediaResourceId: string;
+    /** Type of media channel */
+    mediaType: MEDIA_CHANNEL;
+    /** Media manager handling this media */
+    mediaMgr: string;
+    /** List of participant identifiers */
+    participants: string[];
+    /** Type of media (e.g., 'mainCall', 'consult') */
+    mType: string;
+    /** Indicates if media is on hold */
+    isHold: boolean;
+    /** Timestamp when media was put on hold */
+    holdTimestamp: number | null;
+};
 export type Interaction = {
     /** Indicates if the interaction is managed by Flow Control */
     isFcManaged: boolean;
@@ -524,7 +800,11 @@ export type Interaction = {
     /** Current virtual team handling the interaction */
     currentVTeam: string;
     /** List of participants in the interaction */
-    participants: any;
+    participants: InteractionParticipants;
+    /** Detailed call associated data */
+    callAssociatedData?: CallAssociatedData;
+    /** Simplified call associated key/value pairs */
+    callAssociatedDetails?: CallAssociatedDetails;
     /** Unique identifier for the interaction */
     interactionId: string;
     /** Organization identifier */
@@ -533,7 +813,18 @@ export type Interaction = {
     createdTimestamp?: number;
     /** Indicates if wrap-up assistance is enabled */
     isWrapUpAssist?: boolean;
-    /** Detailed call processing information and metadata */
+    /** Identifier of parent interaction if applicable */
+    parentInteractionId?: string;
+    /** Indicates if media is forked for this interaction */
+    isMediaForked?: boolean;
+    /** Retroactive flow properties returned by backend */
+    flowProperties?: Record<string, unknown> | null;
+    /** Media specific properties returned by backend */
+    mediaProperties?: Record<string, unknown> | null;
+    /**
+     * Detailed call processing information and metadata.
+     * Mirrors the callProcessingDetails section described in Webex Contact Center Agent Contact payloads.
+     */
     callProcessingDetails: {
         /** Name of the Queue Manager handling this interaction */
         QMgrName: string;
@@ -551,20 +842,24 @@ export type Interaction = {
         QueueId: string;
         /** Virtual team identifier */
         vteamId: string;
-        /** Indicates if pause/resume functionality is enabled */
-        pauseResumeEnabled?: string;
+        /** Agent capability for pause/resume on this interaction */
+        pauseResumeEnabled?: boolean;
         /** Duration of pause in seconds */
         pauseDuration?: string;
-        /** Indicates if the interaction is currently paused */
-        isPaused?: string;
-        /** Indicates if recording is in progress */
-        recordInProgress?: string;
-        /** Indicates if recording has started */
-        recordingStarted?: string;
+        /** Legacy pause indicator (recordInProgress=false is the active pause signal) */
+        isPaused?: boolean;
+        /** Recording is actively capturing audio right now */
+        recordInProgress?: boolean;
+        /** Recording was started for this interaction (may be paused) */
+        recordingStarted?: boolean;
+        /** Customer geographic region */
+        customerRegion?: string;
+        /** Flow tag identifier */
+        flowTagId?: string;
         /** Indicates if Consult to Queue is in progress */
-        ctqInProgress?: string;
+        ctqInProgress?: boolean;
         /** Indicates if outdial transfer to queue is enabled */
-        outdialTransferToQueueEnabled?: string;
+        outdialTransferToQueueEnabled?: boolean;
         /** IVR conversation transcript */
         convIvrTranscript?: string;
         /** Customer's name */
@@ -651,59 +946,67 @@ export type Interaction = {
         fcDesktopView?: string;
         /** Agent ID who initiated the outdial call */
         outdialAgentId?: string;
+        /** Indicates if the customer has left the call during an active consult */
+        hasCustomerLeft?: string;
+        /** Indicates if the skip action is disabled for campaign preview contacts */
+        campaignPreviewSkipDisabled?: string;
+        /** Indicates if the remove action is disabled for campaign preview contacts */
+        campaignPreviewRemoveDisabled?: string;
+        /** Auto-action to perform when campaign preview offer times out (ACCEPT, SKIP, REMOVE) */
+        campaignPreviewAutoAction?: string;
+        /** Timestamp (ms) when the campaign preview offer expires */
+        campaignPreviewOfferTimeout?: string;
     };
     /** Main interaction identifier for related interactions */
     mainInteractionId?: string;
+    /** Timestamp when interaction entered queue */
+    queuedTimestamp?: number | null;
     /** Media-specific information for the interaction */
-    media: Record<string, {
-        /** Unique identifier for the media resource */
-        mediaResourceId: string;
-        /** Type of media channel */
-        mediaType: MEDIA_CHANNEL;
-        /** Media manager handling this media */
-        mediaMgr: string;
-        /** List of participant identifiers */
-        participants: string[];
-        /** Type of media */
-        mType: string;
-        /** Indicates if media is on hold */
-        isHold: boolean;
-        /** Timestamp when media was put on hold */
-        holdTimestamp: number | null;
-    }>;
+    media: Record<string, MediaEntry>;
     /** Owner of the interaction */
     owner: string;
     /** Primary media channel for the interaction */
-    mediaChannel: MEDIA_CHANNEL;
+    mediaChannel: string;
     /** Direction information for the contact */
     contactDirection: {
         type: string;
     };
     /** Type of outbound interaction */
     outboundType?: string;
+    /** Optional workflow manager identifier */
+    workflowManager?: string | null;
     /** Parameters passed through the call flow */
-    callFlowParams: Record<string, {
-        /** Name of the parameter */
-        name: string;
-        /** Qualifier for the parameter */
-        qualifier: string;
-        /** Description of the parameter */
-        description: string;
-        /** Data type of the parameter value */
-        valueDataType: string;
-        /** Value of the parameter */
-        value: string;
-    }>;
+    callFlowParams?: Record<string, FlowParameter>;
 };
 /**
- * Task payload containing detailed information about a contact center task
- * This structure encapsulates all relevant data for task management
+ * Task payload mirroring the Agent Contact event payload from Webex Contact Center
+ * (developer.webex.com). Arrives on AGENT_* websocket events and is the source of truth
+ * for UI/state machine updates.
  * @public
  */
+export type RealtimeTranscription = {
+    agentId: string;
+    orgId: string;
+    notifType: string;
+    notifDetails: {
+        actionEvent: string;
+    };
+    data: {
+        role: 'AGENT' | 'CALLER';
+        utteranceId: string;
+        conversationId: string;
+        publishTimestamp: number;
+        messageId: string;
+        isFinal: boolean;
+        languageCode: string;
+        orgId: string;
+        content: string;
+    };
+};
 export type TaskData = {
-    /** Unique identifier for the media resource handling this task */
+    /** Primary media resource identifier for the active leg (matches interaction.media[].mediaResourceId) */
     mediaResourceId: string;
-    /** Type of event that triggered this task data */
+    /** Agent event name from the websocket stream (e.g., AGENT_CONTACT_ASSIGNED) */
     eventType: string;
     /** Timestamp when the event occurred */
     eventTime?: number;
@@ -713,7 +1016,7 @@ export type TaskData = {
     destAgentId: string;
     /** Unique tracking identifier for the task */
     trackingId: string;
-    /** Media resource identifier for consultation operations */
+    /** Media resource identifier for consultation leg when present */
     consultMediaResourceId: string;
     /** Detailed interaction information */
     interaction: Interaction;
@@ -725,7 +1028,7 @@ export type TaskData = {
     toOwner?: boolean;
     /** Identifier for child interaction in consult/transfer scenarios */
     childInteractionId?: string;
-    /** Unique identifier for the interaction */
+    /** Interaction/contact identifier from backend (same as interaction.interactionId) */
     interactionId: string;
     /** Organization identifier */
     orgId: string;
@@ -735,7 +1038,7 @@ export type TaskData = {
     queueMgr: string;
     /** Name of the queue where task is queued */
     queueName?: string;
-    /** Type of the task */
+    /** Task/interaction type returned by the platform (routing/monitoring/etc.) */
     type: string;
     /** Timeout value for RONA (Redirection on No Answer) in seconds */
     ronaTimeout?: number;
@@ -771,11 +1074,114 @@ export type TaskData = {
     reservedAgentChannelId?: string;
     /** Indicates if wrap-up is required for this task */
     wrapUpRequired?: boolean;
+    /** SDK-internal: skip task:outdialFailed when non-wxApp agent-terminated outdial still needs wrapup */
+    suppressOutdialFailedPopup?: boolean;
+    /**
+     * Current consultation status derived from state machine
+     * Values: CONSULT_INITIATED, CONSULT_ACCEPTED, BEING_CONSULTED,
+     *         BEING_CONSULTED_ACCEPTED, CONNECTED, CONFERENCE, CONSULT_COMPLETED
+     */
+    consultStatus?: string;
+    /**
+     * Indicates if consultation is in progress (state machine: CONSULTING)
+     */
+    isConsultInProgress?: boolean;
+    /**
+     * Indicates if the task is incoming for the active agent
+     */
+    isIncomingTask?: boolean;
+    /**
+     * Indicates if the task is on hold (state machine: HELD)
+     */
+    isOnHold?: boolean;
+    /**
+     * Indicates if customer is currently in the call
+     * Derived from participants in main media
+     */
+    isCustomerInCall?: boolean;
+    /**
+     * Count of conference participants (agents only)
+     * Used for determining if max participants reached
+     */
+    conferenceParticipantsCount?: number;
+    /**
+     * Indicates if this is a secondary agent (consulted party)
+     */
+    isSecondaryAgent?: boolean;
+    /**
+     * Indicates if this is a secondary EP-DN agent (telephony consult to external)
+     */
+    isSecondaryEpDnAgent?: boolean;
+    /**
+     * Task state for MPC (Multi-Party Conference) scenarios
+     * Maps participant consultState to task state
+     */
+    mpcState?: string;
     /** Indicates if auto-answer is in progress for this task */
     isAutoAnswering?: boolean;
     /** Indicates if wrap-up is required for this task */
     agentsPendingWrapUp?: string[];
 };
+export type TaskUIControlState = {
+    isVisible: boolean;
+    isEnabled: boolean;
+};
+/**
+ * UI control representation for a single interaction leg.
+ */
+export type InteractionUIControls = {
+    accept: TaskUIControlState;
+    decline: TaskUIControlState;
+    hold: TaskUIControlState;
+    transfer: TaskUIControlState;
+    consult: TaskUIControlState;
+    end: TaskUIControlState;
+    recording: TaskUIControlState;
+    mute: TaskUIControlState;
+    consultTransfer: TaskUIControlState;
+    endConsult: TaskUIControlState;
+    conference: TaskUIControlState;
+    exitConference: TaskUIControlState;
+    transferConference: TaskUIControlState;
+    mergeToConference: TaskUIControlState;
+    wrapup: TaskUIControlState;
+    switch: TaskUIControlState;
+    keypad?: TaskUIControlState;
+};
+/** Options for {@link ITask.toggleMute} — wxApp engaged calls use `muted` for target state. */
+export type TaskToggleMuteOptions = {
+    muted?: boolean;
+    lineOwnerId?: string;
+};
+/** Options for {@link ITask.transmitDtmf} — wxApp engaged in-call DTMF. */
+export type TaskTransmitDtmfOptions = {
+    dtmf: string;
+    lineOwnerId?: string;
+};
+export type TaskUILeg = 'main' | 'consult';
+/**
+ * UI controls surfaced to task consumers.
+ * Consumers should read controls from the per-leg surfaces and use `activeLeg`
+ * to determine which one is currently interactive.
+ */
+export type TaskUIControls = {
+    main: InteractionUIControls;
+    consult: InteractionUIControls;
+    activeLeg: TaskUILeg;
+    /**
+     * Ordered destination categories available for each action.
+     * The first category is the default for consumers that render a destination picker.
+     */
+    consultTransferDestinations: {
+        consult: ConsultTransferDestinationType[];
+        transfer: ConsultTransferDestinationType[];
+    };
+};
+/**
+ * Helper class for managing task action control state
+ * Tracks visibility and enabled state for task actions that can be executed
+ * @public
+ */
 /**
  * Type representing an agent contact message within the contact center system
  * Contains comprehensive interaction and task related details for agent operations
@@ -986,6 +1392,14 @@ export type TransferPayload = {
     /** Type of the transfer destination */
     destinationType: DestinationType;
 };
+/**
+ * Options for configuring transfer behavior
+ * @public
+ */
+export type TransferOptions = {
+    /** Additional transfer configuration options */
+    [key: string]: unknown;
+};
 /**
  * API payload for ending a consultation
  * This is the actual payload that is sent to the developer API
@@ -1101,6 +1515,19 @@ export type ContactCleanupData = {
         type: string;
     };
 };
+/**
+ * Boolean-like fields in callProcessingDetails that may arrive as strings.
+ * Used by taskDataNormalizer to coerce payloads to actual booleans.
+ */
+export type CallProcessingBooleanKey = 'recordingStarted' | 'recordInProgress' | 'isPaused' | 'pauseResumeEnabled' | 'ctqInProgress' | 'outdialTransferToQueueEnabled' | 'taskToBeSelfServiced' | 'CONTINUE_RECORDING_ON_TRANSFER' | 'isParked' | 'participantInviteTimeout' | 'checkAgentAvailability';
+/**
+ * Interaction-level boolean fields that may arrive as strings from backend payloads.
+ */
+export type InteractionBooleanKey = 'isFcManaged' | 'isMediaForked' | 'isTerminated';
+/**
+ * Participant boolean fields that may arrive as strings and need normalization.
+ */
+export type ParticipantBooleanKey = 'autoAnswerEnabled' | 'hasJoined' | 'hasLeft' | 'isConsulted' | 'isInPredial' | 'isOffered' | 'isWrapUp' | 'isWrappedUp';
 /**
  * Response type for task public methods
  * Can be an {@link AgentContact} object containing updated task state,
@@ -1108,17 +1535,111 @@ export type ContactCleanupData = {
  * @public
  */
 export type TaskResponse = AgentContact | Error | void;
+/** AI-assisted mid-call summary action. @public */
+export type AISummaryAction = 'CONSULT' | 'TRANSFER';
+/** Feedback value sent with an AI summary response. @public */
+export type AISummaryFeedback = 'none' | 'thumbs_up' | 'thumbs_down';
+/** AI summary response state for post-call and mid-call flows. @public */
+export type AISummaryState = 'DEFAULT' | 'EXCLUDED' | 'IGNORED' | 'MID_CALL_CANCELLED' | 'NOT_RECEIVED';
+/** Structured fields shared by post-call and mid-call summaries. @public */
+export type AISummarySections = {
+    initialContactReason?: string;
+    additionalContactReasons?: string;
+    additionalContext?: string;
+    keyActionsTaken?: string;
+    nextSteps?: string;
+    reasonForTransferOrConsult?: string;
+};
+/** RTD payload returned or delivered for an AI summary. @public */
+export type AISummary = {
+    conversationId: string;
+    adaptiveCard?: Record<string, unknown>;
+    adaptiveCardId?: string;
+    editAdaptiveCard?: Record<string, unknown>;
+    editAdaptiveCardId?: string;
+    areTranscriptsAvailable?: boolean;
+    languageCode?: string;
+    resolution?: string;
+    sections?: AISummarySections;
+    suggestedWrapUpCodes?: Array<{
+        name: string;
+        [key: string]: unknown;
+    }>;
+    suggestedWrapUpCodesMessage?: string;
+    summaryText?: string;
+    timestamp?: number;
+    [key: string]: unknown;
+};
+/** RTD payload describing AI-summary feature enablement for an interaction. @public */
+export type AISummaryFeatureEnablement = {
+    interactionId: string;
+    midCallEnabled?: boolean;
+    postCallEnabled?: boolean;
+    actionTimestamp?: number;
+    [key: string]: unknown;
+};
+/** Current AI-summary capabilities for a task. @public */
+export type AISummaryCapabilities = Required<Pick<AISummaryFeatureEnablement, 'midCallEnabled' | 'postCallEnabled'>>;
+/**
+ * Payload sent when reporting a post-call or mid-call summary result.
+ * Transport timestamps are generated by the SDK when the response is sent.
+ * @public
+ */
+export type AISummaryResponse = {
+    summary: AISummarySections | string;
+    feedback: AISummaryFeedback;
+    state: AISummaryState;
+    numberOfTimesViewed: number;
+    numberOfTimesEdited: number;
+    numberOfTimesCopied: number;
+    summaryReceived?: boolean;
+    wrapUpCode?: string;
+};
+/**
+ * Request payload for removing a supported participant from an active conference.
+ * @public
+ */
+export type DropConferenceParticipantPayload = {
+    /** Participant identifier supplied by the current task roster. */
+    participantId: string;
+};
+/**
+ * Payload shape used by consult conference helper utilities.
+ */
+export type consultConferencePayloadData = {
+    agentId?: string;
+    destinationType?: string;
+    destAgentId?: string;
+};
+/**
+ * Minimal event-emitter contract exposed to SDK consumers.
+ * Defined here so that consumers do NOT need `@types/node` in their tsconfig.
+ * The runtime Task class still extends Node's EventEmitter (via ampersand-events),
+ * which satisfies this interface at runtime.
+ * @public
+ */
+export interface IEventEmitter {
+    on(event: string, listener: (...args: any[]) => void): this;
+    off(event: string, listener: (...args: any[]) => void): this;
+    once(event: string, listener: (...args: any[]) => void): this;
+    emit(event: string, ...args: any[]): boolean;
+}
 /**
  * Interface for managing task-related operations in the contact center
- * Extends EventEmitter to support event-driven task updates
+ * Extends IEventEmitter to support event-driven task updates
  */
-export interface ITask extends EventEmitter {
+export interface ITask extends IEventEmitter {
     /**
      * Event data received in the Contact Center events.
      * Contains detailed task information including interaction details, media resources,
      * and participant data as defined in {@link TaskData}
      */
     data: TaskData;
+    /**
+     * Current AI-summary capabilities for this task. Both flags are false until
+     * the matching feature-enablement event is received.
+     */
+    readonly aiSummaryCapabilities: Readonly<AISummaryCapabilities>;
     /**
      * Map associating tasks with their corresponding call identifiers.
      */
@@ -1129,6 +1650,21 @@ export interface ITask extends EventEmitter {
      * as defined in {@link AutoWrapup}
      */
     autoWrapup?: AutoWrapup;
+    /**
+     * Latest UI controls derived from the state machine.
+     * Each control has `isVisible` and `isEnabled` flags computed from current task state.
+     * Subscribe to {@link TASK_EVENTS.TASK_UI_CONTROLS_UPDATED} for change notifications.
+     */
+    readonly uiControls: TaskUIControls;
+    /**
+     * Current wxApp mute state for engaged telephony (Voice tasks only).
+     */
+    getWxAppMuted?(): boolean;
+    /**
+     * Re-seed wxApp mute from GET telephony/calls/{callId}. Resolves to muted state when known.
+     */
+    syncWxAppMuteFromCallDetails?(): Promise<boolean | undefined>;
+    state?: any;
     /**
      * Cancels the auto-wrapup timer for the task.
      * This method stops the auto-wrapup process if it is currently active.
@@ -1136,6 +1672,30 @@ export interface ITask extends EventEmitter {
      * @returns void
      */
     cancelAutoWrapupTimer(): void;
+    /**
+     * Requests an AI-generated post-call summary for this task.
+     * @returns Promise resolving with the matching post-call summary payload.
+     */
+    requestPostCallSummary(): Promise<AISummary>;
+    /**
+     * Sends the consumer's post-call summary response.
+     * @param response - Validated post-call response observations and summary state.
+     * @returns Promise resolving when AI Assistant acknowledges the response.
+     */
+    sendPostCallSummaryResponse(response: AISummaryResponse): Promise<void>;
+    /**
+     * Requests an AI-generated mid-call summary for a consult or transfer flow.
+     * @param action - The consult or transfer flow requesting the summary.
+     * @returns Promise resolving with the matching mid-call summary payload.
+     */
+    requestMidCallSummary(action: AISummaryAction): Promise<AISummary>;
+    /**
+     * Sends the consumer's mid-call summary response for a consult or transfer flow.
+     * @param response - Validated mid-call response observations and summary state.
+     * @param action - The consult or transfer flow responding to the summary.
+     * @returns Promise resolving when AI Assistant acknowledges the response.
+     */
+    sendMidCallSummaryResponse(response: AISummaryResponse, action: AISummaryAction): Promise<void>;
     /**
      * Deregisters all web call event listeners.
      * Used when cleaning up task resources.
@@ -1148,7 +1708,7 @@ export interface ITask extends EventEmitter {
      * @returns Updated task instance
      * @ignore
      */
-    updateTaskData(newData: TaskData): ITask;
+    updateTaskData(newData: TaskData): void;
     /**
      * Answers or accepts an incoming task.
      * Once accepted, the task will be assigned to the agent and trigger a {@link TASK_EVENTS.TASK_ASSIGNED} event.
@@ -1269,26 +1829,27 @@ export interface ITask extends EventEmitter {
      * await task.transfer({ to: "queueId", destinationType: "queue" });
      * ```
      */
-    transfer(transferPayload: TransferPayLoad): Promise<TaskResponse>;
+    transfer(transferPayload: TransferPayLoad, options?: TransferOptions): Promise<TaskResponse>;
     /**
-     * Transfers the task after consultation.
-     * @param consultTransferPayload - Details for consult transfer (optional)
+     * Initiates a consult conference (merge consult call with main call).
      * @returns Promise<TaskResponse>
      * @example
      * ```typescript
-     * await task.consultTransfer({ to: "agentId", destinationType: "agent" });
+     * await task.consultConference();
      * ```
      */
-    consultTransfer(consultTransferPayload?: ConsultTransferPayLoad): Promise<TaskResponse>;
+    consultConference(): Promise<TaskResponse>;
     /**
-     * Initiates a consult conference (merge consult call with main call).
+     * Removes a supported participant from the active conference.
+     * Resolves after the correlated ParticipantLeftConference routing event.
+     * @param payload - Participant identifier to remove
      * @returns Promise<TaskResponse>
      * @example
      * ```typescript
-     * await task.consultConference();
+     * await task.dropConferenceParticipant({participantId: 'participant-id'});
      * ```
      */
-    consultConference(): Promise<TaskResponse>;
+    dropConferenceParticipant(payload: DropConferenceParticipantPayload): Promise<TaskResponse>;
     /**
      * Exits from an ongoing conference.
      * @returns Promise<TaskResponse>
@@ -1308,12 +1869,175 @@ export interface ITask extends EventEmitter {
      */
     transferConference(): Promise<TaskResponse>;
     /**
-     * Toggles mute/unmute for the local audio stream during a WebRTC task.
+     * Toggles between consult call and main call during consulting.
+     * If on consult leg, switches to main call (holds consult).
+     * If on main call, switches to consult (resumes consult).
+     * Only available when in CONSULTING state.
+     * @returns Promise<TaskResponse>
+     * @example
+     * ```typescript
+     * await task.switchCall();
+     * ```
+     */
+    switchCall(): Promise<TaskResponse>;
+    /**
+     * Toggles mute/unmute for the active call.
+     * WebRTC tasks toggle the local stream; wxApp engaged tasks route to telephony mute REST when
+     * `enableWxBetterTogether` is active.
+     * @param options - Optional target mute state (`muted`) for wxApp; ignored for WebRTC toggle.
      * @returns Promise<void>
      * @example
      * ```typescript
      * await task.toggleMute();
+     * await task.toggleMute({ muted: true });
      * ```
      */
-    toggleMute(): Promise<void>;
+    toggleMute(options?: TaskToggleMuteOptions): Promise<void>;
+    /**
+     * Sends in-call DTMF tones for wxApp engaged telephony tasks when `enableWxBetterTogether` is active.
+     * @param options - DTMF digit(s) and optional shared-line owner id.
+     * @returns Promise<void>
+     * @example
+     * ```typescript
+     * await task.transmitDtmf({ dtmf: '5' });
+     * ```
+     */
+    transmitDtmf(options: TaskTransmitDtmfOptions): Promise<void>;
+}
+/**
+ * Interface for managing digital channel task operations in the contact center
+ * Digital channels (chat, email, social, SMS) have a simpler interface than voice
+ * Extends ITask but overrides updateTaskData to return IDigital
+ * @public
+ */
+export interface IDigital extends Omit<ITask, 'updateTaskData'> {
+    /**
+     * Updates the task data
+     * @param newData - Updated task data
+     * @param shouldOverwrite - Whether to completely replace existing data
+     * @returns Updated Digital task instance
+     */
+    updateTaskData(newData: TaskData, shouldOverwrite?: boolean): IDigital;
+}
+/**
+ * Interface for managing voice/telephony task operations in the contact center
+ * Extends ITask with voice-specific functionality for hold/resume operations
+ * @public
+ */
+export interface IVoice extends ITask {
+    /**
+     * Toggles hold/resume state for a voice task.
+     * If the task is currently on hold, it will be resumed.
+     * If the task is active, it will be placed on hold.
+     * @returns Promise<TaskResponse>
+     * @example
+     * ```typescript
+     * await voiceTask.holdResume();
+     * ```
+     */
+    holdResume(): Promise<TaskResponse>;
+    /** @see wxAppVoiceMethods — WXCC-6026 */
+    isWebexAppCallingOffer(): boolean;
+    /** @see wxAppVoiceMethods — WXCC-6026 */
+    getCallingDeviceDetails(): import('./WebexCallingUtils').WebexCallingDeviceDetails | undefined;
+    /** @see wxAppVoiceMethods — WXCC-6026 */
+    getWebexCallingCallId(): string | null;
+}
+/**
+ * Configuration options for voice task UI controls
+ */
+export type VoiceUIControlOptions = {
+    isEndTaskEnabled?: boolean;
+    isEndConsultEnabled?: boolean;
+    voiceVariant?: VoiceVariant;
+    isRecordingEnabled?: boolean;
+    enableWxBetterTogether?: boolean;
+    consultTransferConfig?: ConsultTransferDestinationConfig;
+    answerCallOnWebexService?: import('../AnswerCallOnWebexService').default;
+    /** Read-only observability: whether usersub answer-calls-on-wxcc is active this session. */
+    getUsersubPublished?: () => boolean;
+};
+/**
+ * Participant information for UI display
+ */
+export type Participant = {
+    id: string;
+    name?: string;
+    pType?: string;
+};
+/**
+ * @deprecated Use Participant instead
+ */
+export type TaskAccessorParticipant = Participant;
+export interface IWebRTC extends IVoice {
+    /**
+     * This method is used to mute/unmute the call.
+     * @returns Promise<void>
+     * @example
+     * ```typescript
+     * task.toggleMute();
+     * ```
+     */
+    toggleMute(options?: TaskToggleMuteOptions): Promise<void>;
+    /**
+     * Decline the incoming task for Browser Login
+     *
+     * @example
+     * ```
+     * task.decline();
+     * ```
+     */
+    decline(): Promise<TaskResponse>;
+    /**
+     * This method is used to unregister the web call listeners.
+     * @returns void
+     * @example
+     * ```typescript
+     * task.unregisterWebCallListeners();
+     * ```
+     */
+    unregisterWebCallListeners(): void;
+}
+export type WebSocketPayload = TaskData & {
+    type: string;
+    mediaResourceId?: string;
+    reason?: string;
+    /** ContactEnded: party that ended the contact (e.g. 'Agent', 'Customer') */
+    terminatingParty?: string;
+    /**
+     * Optional real-time transcript chunk payload.
+     * Present on REAL_TIME_TRANSCRIPTION notifications.
+     */
+    data?: RealtimeTranscription['data'];
+};
+export type WebSocketMessage = {
+    keepalive?: 'true' | 'false' | boolean;
+    type?: string;
+    data: WebSocketPayload;
+};
+/**
+ * Actions to be performed after handling an event
+ *
+ * These actions represent TaskManager-level concerns (task collection lifecycle,
+ * resource cleanup) rather than task-level state machine concerns. The separation
+ * ensures proper responsibility:
+ * - TaskManager: Collection management, metrics, cleanup
+ * - State Machine: Task state transitions, event emissions, UI controls
+ */
+export interface TaskEventActions {
+    task?: ITask;
+}
+/**
+ * Context for processing an event
+ *
+ * Contains all information needed to process a WebSocket event:
+ * - Event type and payload from the backend
+ * - Task instance (if exists)
+ * - Pre-mapped state machine event (if applicable)
+ */
+export interface EventContext {
+    eventType: string;
+    payload: WebSocketPayload;
+    task?: ITask;
+    stateMachineEvent?: TaskEventPayload | null;
 }