@webex/contact-center 3.12.0-next.15 → 3.12.0-next.151

package/dist/types/services/config/types.d.ts

@@ -1,6 +1,11 @@
 import * as Agent from '../agent/types';
+import { COLLABORATION_ACCESS } from './constants';
+/** Desktop Profile access level for a collaboration destination category. */
+export type CollaborationAccess = Enum<typeof COLLABORATION_ACCESS>;
 /**
- * Events emitted on task objects
+ * Contact Center backend and realtime event types.
+ *
+ * Includes task lifecycle, transcript, suggested-response, and AI summary events.
  * @enum {string}
  * @private
  * @ignore
@@ -50,6 +55,8 @@ export declare const CC_TASK_EVENTS: {
     readonly PARTICIPANT_LEFT_CONFERENCE: "ParticipantLeftConference";
     /** Event emitted when participant leaving conference fails */
     readonly PARTICIPANT_LEFT_CONFERENCE_FAILED: "ParticipantLeftConferenceFailed";
+    /** Event emitted when dropping another conference participant fails */
+    readonly PARTICIPANT_DROP_CONFERENCE_FAILED: "ParticipantDropConferenceFailed";
     /** Event emitted when consultation conference end fails */
     readonly AGENT_CONSULT_CONFERENCE_END_FAILED: "AgentConsultConferenceEndFailed";
     /** Event emitted when conference is successfully transferred */
@@ -58,6 +65,8 @@ export declare const CC_TASK_EVENTS: {
     readonly AGENT_CONFERENCE_TRANSFER_FAILED: "AgentConferenceTransferFailed";
     /** Event emitted for post-call activity by participant */
     readonly PARTICIPANT_POST_CALL_ACTIVITY: "ParticipantPostCallActivity";
+    /** Event emitted when consulted participant is being moved/transferred */
+    readonly CONSULTED_PARTICIPANT_MOVING: "ConsultedParticipantMoving";
     /** Event emitted when contact is blind transferred */
     readonly AGENT_BLIND_TRANSFERRED: "AgentBlindTransferred";
     /** Event emitted when blind transfer fails */
@@ -74,6 +83,8 @@ export declare const CC_TASK_EVENTS: {
     readonly AGENT_CONSULT_TRANSFER_FAILED: "AgentConsultTransferFailed";
     /** Event emitted when contact recording is paused */
     readonly CONTACT_RECORDING_PAUSED: "ContactRecordingPaused";
+    /** Event emitted when contact recording is started */
+    readonly CONTACT_RECORDING_STARTED: "ContactRecordingStarted";
     /** Event emitted when pausing contact recording fails */
     readonly CONTACT_RECORDING_PAUSE_FAILED: "ContactRecordingPauseFailed";
     /** Event emitted when contact recording is resumed */
@@ -84,6 +95,10 @@ export declare const CC_TASK_EVENTS: {
     readonly CONTACT_ENDED: "ContactEnded";
     /** Event emitted when contact is merged */
     readonly CONTACT_MERGED: "ContactMerged";
+    /** Event emitted when contact payload is updated (routing updates) */
+    readonly CONTACT_UPDATED: "ContactUpdated";
+    /** Event emitted when contact owner changes */
+    readonly CONTACT_OWNER_CHANGED: "ContactOwnerChanged";
     /** Event emitted when ending contact fails */
     readonly AGENT_CONTACT_END_FAILED: "AgentContactEndFailed";
     /** Event emitted when agent enters wrap-up state */
@@ -110,14 +125,29 @@ export declare const CC_TASK_EVENTS: {
     readonly CAMPAIGN_CONTACT_UPDATED: "CampaignContactUpdated";
     /** Event emitted when accepting a campaign preview contact fails */
     readonly CAMPAIGN_PREVIEW_ACCEPT_FAILED: "CampaignPreviewAcceptFailed";
+    /** Event emitted when skipping a campaign preview contact fails */
+    readonly CAMPAIGN_PREVIEW_SKIP_FAILED: "CampaignPreviewSkipFailed";
+    /** Event emitted when removing a campaign preview contact fails */
+    readonly CAMPAIGN_PREVIEW_REMOVE_FAILED: "CampaignPreviewRemoveFailed";
     /** Event emitted when a real-time transcript chunk is received */
     readonly REAL_TIME_TRANSCRIPTION: "REAL_TIME_TRANSCRIPTION";
+    /** Event emitted when an AI assistant suggested response is available */
+    readonly SUGGESTED_RESPONSE: "SUGGESTED_RESPONSE";
+    /** Event emitted when backend acknowledges it is listening for more context */
+    readonly SUGGESTED_RESPONSE_ACKNOWLEDGE: "SUGGESTED_RESPONSE_ACKNOWLEDGE";
+    /** Event received when a post-call summary is available through realtime delivery */
+    readonly POST_CALL_SUMMARY: "POST_CALL_SUMMARY";
+    /** Event received when a mid-call summary is available through realtime delivery */
+    readonly MID_CALL_SUMMARY: "MID_CALL_SUMMARY";
+    /** Event received when AI-summary feature enablement is available through realtime delivery */
+    readonly FEATURE_ENABLEMENT: "FEATURE_ENABLEMENT";
+    /** Event received when a subsequent agent receives a mid-call summary */
+    readonly MID_CALL_SUMMARY_RESPONSE_SUBSEQUENT_AGENT: "MID_CALL_SUMMARY_RESPONSE_SUBSEQUENT_AGENT";
 };
 /**
  * Events emitted on Contact Center agent operations
  * @enum {string}
- * @private
- * @ignore
+ * @public
  */
 export declare const CC_AGENT_EVENTS: {
     /** Welcome event when agent connects to websocket/backend */
@@ -156,6 +186,8 @@ export declare const CC_AGENT_EVENTS: {
     readonly AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: "BuddyAgentsRetrieveFailed";
     /** Event emitted when contact is reserved for agent */
     readonly AGENT_CONTACT_RESERVED: "AgentContactReserved";
+    /** Agent-level Agent Wellness Break notification */
+    readonly WELLNESS_BREAK: "WellnessBreak";
 };
 /**
  * Combined Contact Center events including both agent and task events
@@ -207,6 +239,8 @@ export declare const CC_EVENTS: {
     readonly PARTICIPANT_LEFT_CONFERENCE: "ParticipantLeftConference";
     /** Event emitted when participant leaving conference fails */
     readonly PARTICIPANT_LEFT_CONFERENCE_FAILED: "ParticipantLeftConferenceFailed";
+    /** Event emitted when dropping another conference participant fails */
+    readonly PARTICIPANT_DROP_CONFERENCE_FAILED: "ParticipantDropConferenceFailed";
     /** Event emitted when consultation conference end fails */
     readonly AGENT_CONSULT_CONFERENCE_END_FAILED: "AgentConsultConferenceEndFailed";
     /** Event emitted when conference is successfully transferred */
@@ -215,6 +249,8 @@ export declare const CC_EVENTS: {
     readonly AGENT_CONFERENCE_TRANSFER_FAILED: "AgentConferenceTransferFailed";
     /** Event emitted for post-call activity by participant */
     readonly PARTICIPANT_POST_CALL_ACTIVITY: "ParticipantPostCallActivity";
+    /** Event emitted when consulted participant is being moved/transferred */
+    readonly CONSULTED_PARTICIPANT_MOVING: "ConsultedParticipantMoving";
     /** Event emitted when contact is blind transferred */
     readonly AGENT_BLIND_TRANSFERRED: "AgentBlindTransferred";
     /** Event emitted when blind transfer fails */
@@ -231,6 +267,8 @@ export declare const CC_EVENTS: {
     readonly AGENT_CONSULT_TRANSFER_FAILED: "AgentConsultTransferFailed";
     /** Event emitted when contact recording is paused */
     readonly CONTACT_RECORDING_PAUSED: "ContactRecordingPaused";
+    /** Event emitted when contact recording is started */
+    readonly CONTACT_RECORDING_STARTED: "ContactRecordingStarted";
     /** Event emitted when pausing contact recording fails */
     readonly CONTACT_RECORDING_PAUSE_FAILED: "ContactRecordingPauseFailed";
     /** Event emitted when contact recording is resumed */
@@ -241,6 +279,10 @@ export declare const CC_EVENTS: {
     readonly CONTACT_ENDED: "ContactEnded";
     /** Event emitted when contact is merged */
     readonly CONTACT_MERGED: "ContactMerged";
+    /** Event emitted when contact payload is updated (routing updates) */
+    readonly CONTACT_UPDATED: "ContactUpdated";
+    /** Event emitted when contact owner changes */
+    readonly CONTACT_OWNER_CHANGED: "ContactOwnerChanged";
     /** Event emitted when ending contact fails */
     readonly AGENT_CONTACT_END_FAILED: "AgentContactEndFailed";
     /** Event emitted when agent enters wrap-up state */
@@ -267,8 +309,24 @@ export declare const CC_EVENTS: {
     readonly CAMPAIGN_CONTACT_UPDATED: "CampaignContactUpdated";
     /** Event emitted when accepting a campaign preview contact fails */
     readonly CAMPAIGN_PREVIEW_ACCEPT_FAILED: "CampaignPreviewAcceptFailed";
+    /** Event emitted when skipping a campaign preview contact fails */
+    readonly CAMPAIGN_PREVIEW_SKIP_FAILED: "CampaignPreviewSkipFailed";
+    /** Event emitted when removing a campaign preview contact fails */
+    readonly CAMPAIGN_PREVIEW_REMOVE_FAILED: "CampaignPreviewRemoveFailed";
     /** Event emitted when a real-time transcript chunk is received */
     readonly REAL_TIME_TRANSCRIPTION: "REAL_TIME_TRANSCRIPTION";
+    /** Event emitted when an AI assistant suggested response is available */
+    readonly SUGGESTED_RESPONSE: "SUGGESTED_RESPONSE";
+    /** Event emitted when backend acknowledges it is listening for more context */
+    readonly SUGGESTED_RESPONSE_ACKNOWLEDGE: "SUGGESTED_RESPONSE_ACKNOWLEDGE";
+    /** Event received when a post-call summary is available through realtime delivery */
+    readonly POST_CALL_SUMMARY: "POST_CALL_SUMMARY";
+    /** Event received when a mid-call summary is available through realtime delivery */
+    readonly MID_CALL_SUMMARY: "MID_CALL_SUMMARY";
+    /** Event received when AI-summary feature enablement is available through realtime delivery */
+    readonly FEATURE_ENABLEMENT: "FEATURE_ENABLEMENT";
+    /** Event received when a subsequent agent receives a mid-call summary */
+    readonly MID_CALL_SUMMARY_RESPONSE_SUBSEQUENT_AGENT: "MID_CALL_SUMMARY_RESPONSE_SUBSEQUENT_AGENT";
     /** Welcome event when agent connects to websocket/backend */
     readonly WELCOME: "Welcome";
     /** Event emitted when agent re-login is successful */
@@ -305,6 +363,8 @@ export declare const CC_EVENTS: {
     readonly AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: "BuddyAgentsRetrieveFailed";
     /** Event emitted when contact is reserved for agent */
     readonly AGENT_CONTACT_RESERVED: "AgentContactReserved";
+    /** Agent-level Agent Wellness Break notification */
+    readonly WELLNESS_BREAK: "WellnessBreak";
 };
 /**
  * Event data received when agent connects to the system
@@ -314,6 +374,14 @@ export type WelcomeEvent = {
     /** ID of the agent that connected */
     agentId: string;
 };
+/**
+ * Available login options for voice channel access
+ * 'AGENT_DN' - Login using agent's DN
+ * 'EXTENSION' - Login using extension number
+ * 'BROWSER' - Login using browser-based WebRTC
+ * @public
+ */
+export type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';
 /**
  * Response type for welcome events which can be either success or error
  * @public
@@ -335,7 +403,7 @@ export type WebSocketEvent = {
     data: WelcomeEvent | Agent.StationLoginSuccess | Agent.LogoutSuccess | Agent.ReloginSuccess | Agent.StateChangeSuccess | Agent.BuddyAgentsSuccess;
 };
 /**
- * Represents the response from getUserUsingCI method.
+ * Agent identity carried by the `user` section of the user desktop-login aggregate.
  */
 export type AgentResponse = {
     /**
@@ -362,14 +430,6 @@ export type AgentResponse = {
      * The email address of the agent.
      */
     email: string;
-    /**
-     * Team IDs assigned to the agent.
-     */
-    teamIds: string[];
-    /**
-     * Multimedia profile ID associated with the agent.
-     */
-    multimediaProfileId: string;
     /**
      * Skill profile ID of the agent.
      */
@@ -379,20 +439,23 @@ export type AgentResponse = {
      */
     siteId: string;
     /**
-     * Database ID of the agent.
+     * Database ID of the agent, distinct from `ciUserId`. Passed as `userDbId` to the team lookup,
+     * which sends it as the backend's `filter=userId==` value.
      */
-    dbId?: string;
+    dbId: string;
     /**
      * The default dialed number of the agent.
+     * Note: The API returns this field as "deafultDialledNumber" (with typo).
      */
-    defaultDialledNumber?: string;
+    deafultDialledNumber?: string;
 };
 /**
- * Represents the response from getDesktopProfileById method.
+ * Desktop Profile settings carried by the `agentProfile` section of the user desktop-login
+ * aggregate.
  */
-export type DesktopProfileResponse = {
+export type AgentProfile = {
     /**
-     * Represents the voice options of an agent.
+     * Represents the voice options of an agent. The order is nondeterministic; treat as a set.
      */
     loginVoiceOptions: LoginOption[];
     /**
@@ -403,14 +466,6 @@ export type DesktopProfileResponse = {
      * Idle codes that the agents can select in Agent Desktop. It can take one of these values: ALL - To make all idle codes available. SPECIFIC - To make specific codes available.
      */
     accessIdleCode: string;
-    /**
-     * Wrap-up codes list that the agents can select when they wrap up a contact.
-     */
-    wrapUpCodes: string[];
-    /**
-     * Idle codes list that the agents can select in Agent Desktop.
-     */
-    idleCodes: string[];
     /**
      * Dial plan enabled for the agent.
      */
@@ -424,9 +479,9 @@ export type DesktopProfileResponse = {
      */
     autoWrapUp: boolean;
     /**
-     * Auto answer allowed.
+     * Whether the agent personal greeting is enabled.
      */
-    autoAnswer: boolean;
+    agentPersonalGreeting?: boolean;
     /**
      * Auto wrap-up after seconds.
      */
@@ -439,6 +494,18 @@ export type DesktopProfileResponse = {
      * Allow auto wrap-up extension.
      */
     allowAutoWrapUpExtension: boolean;
+    /**
+     * Access control for queues assigned to the agent (ALL, SPECIFIC, or NONE).
+     */
+    accessQueue: CollaborationAccess;
+    /**
+     * Access control for entry points assigned to the agent.
+     */
+    accessEntryPoint: CollaborationAccess;
+    /**
+     * Access control for buddy teams assigned to the agent.
+     */
+    accessBuddyTeam: CollaborationAccess;
     /**
      * Outdial enabled for the agent.
      */
@@ -451,6 +518,10 @@ export type DesktopProfileResponse = {
      * Outdial ANI ID of the agent.
      */
     outdialANIId: string;
+    /**
+     * Whether the agent can schedule and manage callbacks.
+     */
+    scheduleAndManageCallBack?: boolean;
     /**
      * Consult to queue allowed.
      */
@@ -458,27 +529,18 @@ export type DesktopProfileResponse = {
     /**
      * Address book ID of the agent.
      */
-    addressBookId: string;
+    addressBookId?: string;
     /**
      * Viewable statistics of the agent.
      */
     viewableStatistics: {
-        id: string;
         agentStats: boolean;
-        accessQueueStats: string;
-        contactServiceQueues: string[];
-        loggedInTeamStats: boolean;
-        accessTeamStats: string;
-        teams: string[];
+        aiAgentPerformance?: boolean;
     };
     /**
      * Agent DN validation of the agent.
      */
     agentDNValidation: string;
-    /**
-     * Dial plans of the agent.
-     */
-    dialPlans: string[];
     /**
      * Timeout desktop inactivity custom enabled.
      */
@@ -486,23 +548,7 @@ export type DesktopProfileResponse = {
     /**
      * Timeout desktop inactivity minutes.
      */
-    timeoutDesktopInactivityMins: number;
-    /**
-     * Show user details in Microsoft enabled or not.
-     */
-    showUserDetailsMS: boolean;
-    /**
-     * State synchronization in Microsoft enabled or not.
-     */
-    stateSynchronizationMS: boolean;
-    /**
-     * Show user details in Webex enabled or not.
-     */
-    showUserDetailsWebex: boolean;
-    /**
-     * State synchronization in Webex enabled or not.
-     */
-    stateSynchronizationWebex: boolean;
+    timeoutDesktopInactivityMins?: number;
 };
 /**
  * Response containing multimedia profile configuration for an agent
@@ -649,7 +695,8 @@ export type ListTeamsResponse = {
     };
 };
 /**
- * Basic organization information in the contact center system
+ * Basic organization information carried by the `organization` section of the org desktop-login
+ * aggregate.
  * @private
  * @ignore
  */
@@ -658,11 +705,10 @@ export type OrgInfo = {
     tenantId: string;
     /** Organization timezone */
     timezone: string;
-    /** Current environment (e.g., 'produs1', 'intgus1') */
-    environment: string;
 };
 /**
- * Organization-wide feature settings and configurations
+ * Organization-wide feature settings carried by the `organizationSetting` section of the org
+ * desktop-login aggregate.
  * @private
  */
 export type OrgSettings = {
@@ -672,6 +718,8 @@ export type OrgSettings = {
     maskSensitiveData: boolean;
     /** Whether campaign manager features are enabled */
     campaignManagerEnabled: boolean;
+    /** Number of AI Assistant licenses assigned to the organization */
+    aiAssistantQuantity?: number | null;
 };
 /**
  * Contact center site configuration information
@@ -690,12 +738,13 @@ export type SiteInfo = {
     systemDefault: boolean;
 };
 /**
- * Tenant-level configuration data and settings
+ * Tenant-level configuration carried by the `tenantConfiguration` section of the org
+ * desktop-login aggregate.
  * @private
  */
 export type TenantData = {
-    /** Desktop inactivity timeout in minutes */
-    timeoutDesktopInactivityMins: number;
+    /** Desktop inactivity timeout in minutes. Omitted when the timeout is not enabled. */
+    timeoutDesktopInactivityMins?: number;
     /** Whether default DN is enforced */
     forceDefaultDn: boolean;
     /** Regex pattern for default DN validation */
@@ -718,16 +767,44 @@ export type TenantData = {
     lostConnectionRecoveryTimeout: number;
 };
 /**
- * URL mapping configuration for external integrations
+ * URL mappings carried by the `urlMappings` section of the org desktop-login aggregate, keyed by
+ * mapping name. The aggregate returns `{}` when the organization has no Acqueon configuration.
  * @public
  */
-export type URLMapping = {
-    id: string;
-    name: string;
-    url: string;
-    links: string[];
-    createdTime: number;
-    lastUpdatedTime: number;
+export type OrgUrlMappings = {
+    /** Acqueon API endpoint URL */
+    ACQUEON_API_URL?: string;
+    /** Acqueon console URL */
+    ACQUEON_CONSOLE_URL?: string;
+};
+/**
+ * Organization-level Microsoft Teams integration configuration carried by the `microsoftConfig`
+ * section of the org desktop-login aggregate. The whole section is absent when the organization
+ * has no Microsoft integration.
+ * @public
+ */
+export type MicrosoftConfig = {
+    /** Whether to show user details in Teams */
+    showUserDetails?: boolean;
+    /** Whether to sync agent state with Teams */
+    stateSynchronization?: boolean;
+    /** Whether the integration is enabled organization-wide */
+    active?: boolean;
+    /** Idle codes mapped to Teams presence states */
+    idleCodes?: Record<string, string>;
+};
+/**
+ * Organization-level Webex integration configuration carried by the `webexConfig` section of the
+ * org desktop-login aggregate.
+ * @public
+ */
+export type WebexConfig = {
+    /** Whether to show user details in Webex */
+    showUserDetails?: boolean;
+    /** Whether to sync agent state with Webex */
+    stateSynchronization?: boolean;
+    /** Idle codes mapped to Webex presence states */
+    idleCodes?: Record<string, string>;
 };
 /**
  * Constant representing idle code
@@ -797,6 +874,8 @@ export type DialPlanEntity = {
     strippedChars: string;
     /** Name of the dial plan */
     name: string;
+    /** Whether the dial plan is active */
+    active: boolean;
 };
 /**
  * Complete dial plan configuration for number handling
@@ -898,26 +977,6 @@ export type WrapupData = {
         allowCancelAutoWrapup?: boolean;
     };
 };
-/**
- * Available login options for voice channel access
- * 'AGENT_DN' - Login using agent's DN
- * 'EXTENSION' - Login using extension number
- * 'BROWSER' - Login using browser-based WebRTC
- * @public
- */
-export type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';
-/**
- * Team configuration information
- * @public
- */
-export type Team = {
-    /** Unique team identifier */
-    teamId: string;
-    /** Team display name */
-    teamName: string;
-    /** Optional desktop layout configuration identifier */
-    desktopLayoutId?: string;
-};
 /**
  * Basic queue configuration information
  * @public
@@ -939,11 +998,12 @@ export type URLMappings = {
     acqueonConsoleUrl: string;
 };
 /**
- * AI feature resource row returned by /v2/ai-feature API.
+ * AI feature flags carried by the `aiFeature` section of the org desktop-login aggregate.
  * @public
  */
 export type AIFeatureFlags = {
-    id: string;
+    /** Not carried by the aggregate; retained for responses that still supply a record id. */
+    id?: string;
     realtimeTranscripts?: {
         enable?: boolean;
         agentInclusionType?: string;
@@ -968,26 +1028,40 @@ export type AIFeatureFlags = {
         queuesInclusionType?: string;
         surveyDataSource?: string;
     };
-    links?: string[];
-    createdTime?: number;
-    lastUpdatedTime?: number;
 };
 /**
- * Response type for list AI feature resources API.
+ * Aggregated organization configuration returned by `organization/{orgId}/desktop-login`.
+ * Replaces the separate organization, organization-setting, tenant-configuration,
+ * org-url-mapping and ai-feature calls.
  * @public
  */
-export type AIFeatureFlagsResponse = {
-    meta?: {
-        orgid?: string;
-        page?: number;
-        pageSize?: number;
-        totalPages?: number;
-        totalRecords?: number;
-        links?: {
-            self?: string;
-        };
-    };
-    data: AIFeatureFlags[];
+export type OrgDesktopLoginResponse = {
+    /** Organization identity and timezone */
+    organization: OrgInfo;
+    /** Organization-wide feature settings */
+    organizationSetting: OrgSettings;
+    /** Tenant-level configuration */
+    tenantConfiguration: TenantData;
+    /** External integration URLs, keyed by mapping name */
+    urlMappings?: OrgUrlMappings;
+    /** AI feature flags */
+    aiFeature?: AIFeatureFlags;
+    /** Microsoft Teams integration configuration; absent when not configured */
+    microsoftConfig?: MicrosoftConfig;
+    /** Webex integration configuration */
+    webexConfig?: WebexConfig;
+};
+/**
+ * Aggregated user configuration returned by
+ * `organization/{orgId}/v2/user/by-ci-user-id/{ciUserId}/desktop-login`.
+ * Replaces the separate user and agent-profile calls.
+ * @public
+ */
+export type UserDesktopLoginResponse = {
+    /** Agent identity */
+    user: AgentResponse;
+    /** Desktop Profile settings for the agent */
+    agentProfile: AgentProfile;
 };
 /**
  * Comprehensive agent profile configuration in the contact center system
@@ -1009,8 +1083,8 @@ export type Profile = {
         /** Whether to sync agent state with Webex */
         stateSynchronizationWebex?: boolean;
     };
-    /** List of teams the agent belongs to */
-    teams: Team[];
+    /** List of teams the agent belongs to, as returned by the team API */
+    teams: TeamList[];
     /** Agent's default dial number */
     defaultDn: string;
     dn?: string;
@@ -1073,7 +1147,7 @@ export type Profile = {
     /** Outbound entry point */
     outDialEp: string;
     /** Whether ending calls is enabled */
-    isEndCallEnabled: boolean;
+    isEndTaskEnabled: boolean;
     /** Whether ending consultations is enabled */
     isEndConsultEnabled: boolean;
     /** Optional lifecycle manager URL */
@@ -1084,6 +1158,12 @@ export type Profile = {
     agentAnalyzerId?: string;
     /** Whether consult to queue is allowed */
     allowConsultToQueue: boolean;
+    /** Access control for queues on Desktop Profile Collaboration tab */
+    accessQueue?: CollaborationAccess;
+    /** Access control for entry points on Desktop Profile Collaboration tab */
+    accessEntryPoint?: CollaborationAccess;
+    /** Access control for buddy teams on Desktop Profile Collaboration tab */
+    accessBuddyTeam?: CollaborationAccess;
     /** Additional campaign manager information */
     campaignManagerAdditionalInfo?: string;
     /** Whether personal statistics are enabled */
@@ -1120,8 +1200,6 @@ export type Profile = {
     isAnalyzerEnabled?: boolean;
     /** Tenant timezone */
     tenantTimezone?: string;
-    /** Current environment (e.g., 'produs1', 'intgus1') */
-    environment?: string;
     /** Available voice login options */
     loginVoiceOptions?: LoginOption[];
     /** Current login device type */
@@ -1140,6 +1218,8 @@ export type Profile = {
     maskSensitiveData?: boolean;
     /** Whether agent is currently logged in */
     isAgentLoggedIn?: boolean;
+    /** Active station session after a successful registered relogin. */
+    agentSessionId?: string;
     /** Last auxiliary code ID used for state change */
     lastStateAuxCodeId?: string;
     /** Timestamp of last state change */
@@ -1148,6 +1228,12 @@ export type Profile = {
     lastIdleCodeChangeTimestamp?: number;
     /** AI feature flags resolved from organization config */
     aiFeature?: AIFeatureFlags;
+    /**
+     * Whether Agent Wellness Break is effectively enabled for this profile.
+     * This combines the organization wellbeing configuration with AI Assistant licensing;
+     * Server-side rollout remains enforced by the backend configuration and notification delivery.
+     */
+    isWellnessBreakEnabled?: boolean;
 };
 /**
  * Contact distribution group configuration for routing logic
@@ -1205,3 +1291,51 @@ export type OutdialAniParams = {
     /** Comma-separated list of attributes to include in response (optional) */
     attributes?: string;
 };
+/**
+ * User preference data structure
+ * @public
+ */
+export type UserPreference = {
+    /** Unique identifier for the user preference */
+    id: string;
+    /** Organization ID */
+    organizationId: string;
+    /** User ID (CI user ID) */
+    userId: string;
+    /** User preference data as key-value pairs */
+    preferences: Record<string, unknown>;
+    /** Timestamp when this preference was created (Unix timestamp in milliseconds) */
+    createdTime?: number;
+    /** Timestamp when this preference was last updated (Unix timestamp in milliseconds) */
+    lastUpdatedTime?: number;
+};
+/**
+ * Request payload for creating user preferences
+ * @public
+ */
+export type CreateUserPreferenceRequest = {
+    /** User ID (CI user ID) */
+    userId: string;
+    /** Desktop preference data as a JSON string (required) */
+    desktopPreference: string;
+};
+/**
+ * Request payload for updating user preferences
+ * @public
+ */
+export type UpdateUserPreferenceRequest = {
+    /** Desktop preference data as a JSON string (required) */
+    desktopPreference: string;
+};
+/**
+ * Query parameters for fetching user preferences
+ * @public
+ */
+export type GetUserPreferenceParams = {
+    /** User ID to fetch preferences for. Defaults to current user's CI user ID. */
+    userId?: string;
+    /** Page number (0-indexed). Default: 0 */
+    page?: number;
+    /** Number of items per page. Default: 100 */
+    pageSize?: number;
+};

package/dist/types/services/core/Err.d.ts

@@ -49,6 +49,8 @@ export type TaskErrorIds = {
     'Service.aqm.task.consultAccept': Failure;
 } | {
     'Service.aqm.task.consultConference': Failure;
+} | {
+    'Service.aqm.task.dropConferenceParticipant': Failure;
 } | {
     'Service.aqm.task.consultEnd': Failure;
 } | {
@@ -67,6 +69,10 @@ export type TaskErrorIds = {
     'Service.aqm.dialer.startOutdial': Failure;
 } | {
     'Service.aqm.dialer.acceptPreviewContact': Failure;
+} | {
+    'Service.aqm.dialer.skipPreviewContact': Failure;
+} | {
+    'Service.aqm.dialer.removePreviewContact': Failure;
 } | {
     'Service.reqs.generic.failure': {
         trackingId: string;