@webex/contact-center 3.12.0-next.12 → 3.12.0-next.121

package/dist/services/AnswerCallOnWebexService.js

@@ -0,0 +1,202 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
+var _constants = require("../constants");
+var _types = require("../types");
+var _Utils = require("./core/Utils");
+var _wxAppTelephonyUtils = require("./wxAppTelephonyUtils");
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
+const ANSWER_CALL_ON_WEBEX_FILE = 'AnswerCallOnWebexService';
+const extractWxAppTrackingId = source => {
+  const sourceObj = source;
+  return sourceObj?.details?.trackingId || sourceObj?.trackingId;
+};
+const extractWxAppHttpStatus = source => {
+  const obj = source;
+  return obj?.statusCode ?? obj?.status ?? obj?.details?.status;
+};
+const markWxAppTelephonyError = (error, source) => {
+  const marked = error;
+  marked.isWxAppTelephonyError = true;
+  const trackingId = extractWxAppTrackingId(source);
+  if (trackingId) {
+    marked.trackingId = trackingId;
+  }
+  const status = extractWxAppHttpStatus(source);
+  if (status !== undefined) {
+    marked.status = status;
+  }
+  return marked;
+};
+/**
+ * REST telephony client for wxApp thick-client answer (WXCC-6026).
+ * Separate from WebCallingService (WebRTC/Mobius).
+ */
+class AnswerCallOnWebexService {
+  constructor(webex) {
+    this.webex = webex;
+  }
+  getTelephonyBaseUrl() {
+    const services = this.webex.internal.services;
+    const hydraUrl = services._serviceUrls?.hydra || services.get('hydra');
+    if (!hydraUrl) {
+      throw new Error('Telephony base URL is unavailable');
+    }
+    return `${hydraUrl.replace(/\/$/, '')}/telephony/calls`;
+  }
+  extractTrackingId(source) {
+    return extractWxAppTrackingId(source);
+  }
+  async telephonyRequest(resource, method, body, logMethod) {
+    try {
+      const uri = `${this.getTelephonyBaseUrl()}${resource}`;
+      _loggerProxy.default.info(`AnswerCallOnWebexService.${logMethod} request`, {
+        module: ANSWER_CALL_ON_WEBEX_FILE,
+        method: logMethod,
+        data: {
+          uri,
+          bodyKeys: Object.keys(body)
+        }
+      });
+      const response = await this.webex.request({
+        uri,
+        method,
+        body,
+        addAuthHeader: true
+      });
+      _loggerProxy.default.info(`AnswerCallOnWebexService.${logMethod} success`, {
+        module: ANSWER_CALL_ON_WEBEX_FILE,
+        method: logMethod,
+        data: {
+          statusCode: response.statusCode
+        }
+      });
+      return response;
+    } catch (error) {
+      const trackingId = this.extractTrackingId(error);
+      _loggerProxy.default.error(`AnswerCallOnWebexService.${logMethod} failed: ${error}`, {
+        module: ANSWER_CALL_ON_WEBEX_FILE,
+        method: logMethod,
+        data: {
+          trackingId,
+          status: extractWxAppHttpStatus(error)
+        }
+      });
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, logMethod, _constants.CC_FILE);
+      throw markWxAppTelephonyError(detailedError, error);
+    }
+  }
+  answerCall(params) {
+    const {
+      callId,
+      endpointId,
+      lineOwnerId
+    } = params;
+    return this.telephonyRequest('/answer', _types.HTTP_METHODS.POST, {
+      callId,
+      endpointId,
+      ...(lineOwnerId ? {
+        lineOwnerId
+      } : {})
+    }, _constants.METHODS.ACCEPT);
+  }
+  rejectCall(params) {
+    const {
+      callId,
+      lineOwnerId
+    } = params;
+    return this.telephonyRequest('/reject', _types.HTTP_METHODS.POST, {
+      callId,
+      ...(lineOwnerId ? {
+        lineOwnerId
+      } : {})
+    }, _constants.METHODS.REJECT);
+  }
+  muteCall(params) {
+    const {
+      callId,
+      lineOwnerId
+    } = params;
+    return this.telephonyRequest('/mute', _types.HTTP_METHODS.POST, {
+      callId,
+      ...(lineOwnerId ? {
+        lineOwnerId
+      } : {})
+    }, _constants.METHODS.TOGGLE_MUTE);
+  }
+  unmuteCall(params) {
+    const {
+      callId,
+      lineOwnerId
+    } = params;
+    return this.telephonyRequest('/unmute', _types.HTTP_METHODS.POST, {
+      callId,
+      ...(lineOwnerId ? {
+        lineOwnerId
+      } : {})
+    }, _constants.METHODS.TOGGLE_MUTE);
+  }
+  transmitDtmf(params) {
+    const {
+      callId,
+      dtmf,
+      lineOwnerId
+    } = params;
+    return this.telephonyRequest('/transmitDtmf', _types.HTTP_METHODS.POST, {
+      callId,
+      dtmf,
+      ...(lineOwnerId ? {
+        lineOwnerId
+      } : {})
+    }, _constants.METHODS.TRANSMIT_DTMF);
+  }
+  async getCallDetails(params) {
+    const {
+      callId,
+      lineOwnerId
+    } = params;
+    const lineOwnerIdQuery = lineOwnerId ? `?lineOwnerId=${encodeURIComponent(lineOwnerId)}` : '';
+    const uri = `${this.getTelephonyBaseUrl()}/${callId}${lineOwnerIdQuery}`;
+    try {
+      _loggerProxy.default.info('AnswerCallOnWebexService.getCallDetails request', {
+        module: ANSWER_CALL_ON_WEBEX_FILE,
+        method: _constants.METHODS.GET_CALL_DETAILS_ON_WEBEX,
+        data: {
+          callId
+        }
+      });
+      const response = await this.webex.request({
+        uri,
+        method: _types.HTTP_METHODS.GET,
+        addAuthHeader: true
+      });
+      return response.body ?? {};
+    } catch (error) {
+      if ((0, _wxAppTelephonyUtils.isWxAppCallNotFoundError)(error)) {
+        const err = error instanceof Error ? error : new Error(String(error?.message ?? error));
+        throw markWxAppTelephonyError(err, error);
+      }
+      const trackingId = this.extractTrackingId(error);
+      _loggerProxy.default.error(`AnswerCallOnWebexService.getCallDetails failed: ${error}`, {
+        module: ANSWER_CALL_ON_WEBEX_FILE,
+        method: _constants.METHODS.GET_CALL_DETAILS_ON_WEBEX,
+        data: {
+          trackingId,
+          status: extractWxAppHttpStatus(error)
+        }
+      });
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, _constants.METHODS.GET_CALL_DETAILS_ON_WEBEX, _constants.CC_FILE);
+      throw markWxAppTelephonyError(detailedError, error);
+    }
+  }
+}
+exports.default = AnswerCallOnWebexService;
+//# sourceMappingURL=AnswerCallOnWebexService.js.map

package/dist/services/AnswerCallOnWebexService.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_constants","_types","_Utils","_wxAppTelephonyUtils","e","__esModule","default","ANSWER_CALL_ON_WEBEX_FILE","extractWxAppTrackingId","source","sourceObj","details","trackingId","extractWxAppHttpStatus","obj","statusCode","status","markWxAppTelephonyError","error","marked","isWxAppTelephonyError","undefined","AnswerCallOnWebexService","constructor","webex","getTelephonyBaseUrl","services","internal","hydraUrl","_serviceUrls","hydra","get","Error","replace","extractTrackingId","telephonyRequest","resource","method","body","logMethod","uri","LoggerProxy","info","module","data","bodyKeys","Object","keys","response","request","addAuthHeader","detailedError","getErrorDetails","CC_FILE","answerCall","params","callId","endpointId","lineOwnerId","HTTP_METHODS","POST","METHODS","ACCEPT","rejectCall","REJECT","muteCall","TOGGLE_MUTE","unmuteCall","transmitDtmf","dtmf","TRANSMIT_DTMF","getCallDetails","lineOwnerIdQuery","encodeURIComponent","GET_CALL_DETAILS_ON_WEBEX","GET","isWxAppCallNotFoundError","err","String","message","exports"],"sources":["AnswerCallOnWebexService.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport {CC_FILE, METHODS} from '../constants';\nimport {HTTP_METHODS, IHttpResponse, WebexSDK} from '../types';\nimport {getErrorDetails} from './core/Utils';\nimport {isWxAppCallNotFoundError} from './wxAppTelephonyUtils';\n\nconst ANSWER_CALL_ON_WEBEX_FILE = 'AnswerCallOnWebexService';\n\nexport type WxAppTelephonyError = Error & {\n  isWxAppTelephonyError: true;\n  trackingId?: string;\n  status?: number | string;\n};\n\nconst extractWxAppTrackingId = (source: unknown): string | undefined => {\n  const sourceObj = source as {details?: {trackingId?: string}; trackingId?: string};\n\n  return sourceObj?.details?.trackingId || sourceObj?.trackingId;\n};\n\nconst extractWxAppHttpStatus = (source: unknown): number | string | undefined => {\n  const obj = source as {\n    statusCode?: number;\n    status?: number | string;\n    details?: {status?: number | string};\n  };\n\n  return obj?.statusCode ?? obj?.status ?? obj?.details?.status;\n};\n\nconst markWxAppTelephonyError = (error: Error, source: unknown): WxAppTelephonyError => {\n  const marked = error as WxAppTelephonyError;\n  marked.isWxAppTelephonyError = true;\n  const trackingId = extractWxAppTrackingId(source);\n  if (trackingId) {\n    marked.trackingId = trackingId;\n  }\n  const status = extractWxAppHttpStatus(source);\n  if (status !== undefined) {\n    marked.status = status;\n  }\n\n  return marked;\n};\n\nexport type AnswerCallParams = {\n  callId: string;\n  endpointId: string;\n  lineOwnerId?: string;\n};\n\nexport type CallIdParams = {\n  callId: string;\n  lineOwnerId?: string;\n};\n\nexport type TransmitDtmfParams = CallIdParams & {\n  dtmf: string;\n};\n\nexport type CallDetailsResponse = {\n  muted?: boolean;\n};\n\n/**\n * REST telephony client for wxApp thick-client answer (WXCC-6026).\n * Separate from WebCallingService (WebRTC/Mobius).\n */\nexport default class AnswerCallOnWebexService {\n  private webex: WebexSDK;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n  }\n\n  private getTelephonyBaseUrl(): string {\n    const services = this.webex.internal.services;\n    const hydraUrl = services._serviceUrls?.hydra || services.get('hydra');\n\n    if (!hydraUrl) {\n      throw new Error('Telephony base URL is unavailable');\n    }\n\n    return `${hydraUrl.replace(/\\/$/, '')}/telephony/calls`;\n  }\n\n  private extractTrackingId(source: unknown): string | undefined {\n    return extractWxAppTrackingId(source);\n  }\n\n  private async telephonyRequest(\n    resource: string,\n    method: HTTP_METHODS,\n    body: Record<string, unknown>,\n    logMethod: string\n  ): Promise<IHttpResponse> {\n    try {\n      const uri = `${this.getTelephonyBaseUrl()}${resource}`;\n\n      LoggerProxy.info(`AnswerCallOnWebexService.${logMethod} request`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: logMethod,\n        data: {uri, bodyKeys: Object.keys(body)},\n      });\n\n      const response = (await this.webex.request({\n        uri,\n        method,\n        body,\n        addAuthHeader: true,\n      })) as IHttpResponse;\n\n      LoggerProxy.info(`AnswerCallOnWebexService.${logMethod} success`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: logMethod,\n        data: {statusCode: response.statusCode},\n      });\n\n      return response;\n    } catch (error) {\n      const trackingId = this.extractTrackingId(error);\n      LoggerProxy.error(`AnswerCallOnWebexService.${logMethod} failed: ${error}`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: logMethod,\n        data: {\n          trackingId,\n          status: extractWxAppHttpStatus(error),\n        },\n      });\n      const {error: detailedError} = getErrorDetails(error, logMethod, CC_FILE);\n      throw markWxAppTelephonyError(detailedError, error);\n    }\n  }\n\n  public answerCall(params: AnswerCallParams): Promise<IHttpResponse> {\n    const {callId, endpointId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/answer',\n      HTTP_METHODS.POST,\n      {\n        callId,\n        endpointId,\n        ...(lineOwnerId ? {lineOwnerId} : {}),\n      },\n      METHODS.ACCEPT\n    );\n  }\n\n  public rejectCall(params: CallIdParams): Promise<IHttpResponse> {\n    const {callId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/reject',\n      HTTP_METHODS.POST,\n      {callId, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.REJECT\n    );\n  }\n\n  public muteCall(params: CallIdParams): Promise<IHttpResponse> {\n    const {callId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/mute',\n      HTTP_METHODS.POST,\n      {callId, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.TOGGLE_MUTE\n    );\n  }\n\n  public unmuteCall(params: CallIdParams): Promise<IHttpResponse> {\n    const {callId, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/unmute',\n      HTTP_METHODS.POST,\n      {callId, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.TOGGLE_MUTE\n    );\n  }\n\n  public transmitDtmf(params: TransmitDtmfParams): Promise<IHttpResponse> {\n    const {callId, dtmf, lineOwnerId} = params;\n\n    return this.telephonyRequest(\n      '/transmitDtmf',\n      HTTP_METHODS.POST,\n      {callId, dtmf, ...(lineOwnerId ? {lineOwnerId} : {})},\n      METHODS.TRANSMIT_DTMF\n    );\n  }\n\n  public async getCallDetails(params: CallIdParams): Promise<CallDetailsResponse> {\n    const {callId, lineOwnerId} = params;\n    const lineOwnerIdQuery = lineOwnerId ? `?lineOwnerId=${encodeURIComponent(lineOwnerId)}` : '';\n    const uri = `${this.getTelephonyBaseUrl()}/${callId}${lineOwnerIdQuery}`;\n\n    try {\n      LoggerProxy.info('AnswerCallOnWebexService.getCallDetails request', {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: METHODS.GET_CALL_DETAILS_ON_WEBEX,\n        data: {callId},\n      });\n\n      const response = (await this.webex.request({\n        uri,\n        method: HTTP_METHODS.GET,\n        addAuthHeader: true,\n      })) as IHttpResponse;\n\n      return (response.body ?? {}) as CallDetailsResponse;\n    } catch (error) {\n      if (isWxAppCallNotFoundError(error)) {\n        const err =\n          error instanceof Error\n            ? error\n            : new Error(String((error as {message?: string})?.message ?? error));\n        throw markWxAppTelephonyError(err, error);\n      }\n\n      const trackingId = this.extractTrackingId(error);\n      LoggerProxy.error(`AnswerCallOnWebexService.getCallDetails failed: ${error}`, {\n        module: ANSWER_CALL_ON_WEBEX_FILE,\n        method: METHODS.GET_CALL_DETAILS_ON_WEBEX,\n        data: {\n          trackingId,\n          status: extractWxAppHttpStatus(error),\n        },\n      });\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_CALL_DETAILS_ON_WEBEX,\n        CC_FILE\n      );\n      throw markWxAppTelephonyError(detailedError, error);\n    }\n  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package/dist/services/ApiAiAssistant.js

@@ -4,6 +4,7 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.default = exports.ApiAIAssistant = void 0;
+var _uuid = require("uuid");
 var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
 var _MetricsManager = _interopRequireDefault(require("../metrics/MetricsManager"));
 var _constants = require("../metrics/constants");
@@ -56,9 +57,11 @@ class ApiAIAssistant {
    * @param interactionId - interaction/conversation identifier
    * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')
    * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')
-   * @param action - action within eventDetails (e.g. 'START' or 'STOP')
+   * @param eventMetaData - event-specific fields to include in eventDetails.data
+   * @param languageCode - language code within eventDetails.data
+   * @param trackingId - tracking identifier within eventDetails.data
    */
-  async sendEvent(agentId, interactionId, eventType, eventName, action) {
+  async sendEvent(agentId, interactionId, eventType, eventName, eventMetaData, languageCode, trackingId) {
     _loggerProxy.default.info('Sending event', {
       module: _constants2.CC_FILE,
       method: _constants2.METHODS.SEND_EVENT,
@@ -66,7 +69,7 @@ class ApiAIAssistant {
       data: {
         eventType,
         eventName,
-        action
+        eventMetaData
       }
     });
     this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED]);
@@ -84,9 +87,11 @@ class ApiAIAssistant {
           eventName,
           eventDetails: {
             data: {
+              ...eventMetaData,
               interactionId,
-              action,
-              actionTimeStamp: String(Date.now())
+              actionTimeStamp: String(Date.now()),
+              languageCode,
+              trackingId
             }
           }
         }
@@ -96,8 +101,7 @@ class ApiAIAssistant {
         orgId,
         interactionId,
         eventType,
-        eventName,
-        action
+        eventName
       }, ['operational']);
       return response?.body || {};
     } catch (error) {
@@ -105,7 +109,6 @@ class ApiAIAssistant {
         interactionId,
         eventType,
         eventName,
-        action,
         error: error instanceof Error ? error.message : String(error)
       }, ['operational']);
       const {
@@ -115,6 +118,148 @@ class ApiAIAssistant {
     }
   }
 
+  /**
+   * Requests real-time assistance for an interaction.
+   *
+   * @param params - Real-time assistance request parameters
+   * @returns HTTP response body from the AI Assistant event API
+   * @public
+   */
+  async getRealTimeAssistance(params) {
+    const {
+      agentId,
+      interactionId,
+      context
+    } = params;
+    const trimmedContext = context?.trim();
+    const languageCode = params.languageCode ?? 'en';
+    const trackingId = `WX_CC_SDK_${(0, _uuid.v4)()}`;
+    const eventName = trimmedContext ? _types.AIAssistantEventName.ADD_SUGGESTIONS_EXTRA_CONTEXT : _types.AIAssistantEventName.GET_SUGGESTIONS;
+    const loggerContext = {
+      module: _constants2.CC_FILE,
+      method: _constants2.METHODS.GET_REAL_TIME_ASSISTANCE,
+      interactionId,
+      trackingId,
+      data: {
+        eventName
+      }
+    };
+    _loggerProxy.default.info('Requesting real-time assistance', loggerContext);
+    this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED]);
+    try {
+      if (!this.aiFeature?.suggestedResponses?.enable) {
+        const {
+          error: detailedError
+        } = (0, _Utils.getErrorDetails)(new Error('SUGGESTED_RESPONSES_NOT_ENABLED'), _constants2.METHODS.GET_REAL_TIME_ASSISTANCE, _constants2.CC_FILE);
+        throw detailedError;
+      }
+      const orgId = this.webex.credentials.getOrgId();
+      const response = await this.sendEvent(agentId, interactionId, _types.AIAssistantEventType.CUSTOM_EVENT, eventName, trimmedContext !== undefined ? {
+        context: trimmedContext
+      } : undefined, languageCode, trackingId);
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS, {
+        agentId,
+        orgId,
+        interactionId,
+        eventName,
+        trackingId,
+        context
+      }, ['operational']);
+      _loggerProxy.default.log('Real-time assistance request succeeded', loggerContext);
+      return response;
+    } catch (error) {
+      _loggerProxy.default.error('Real-time assistance request failed', {
+        ...loggerContext,
+        error
+      });
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED, {
+        agentId,
+        interactionId,
+        trackingId,
+        eventName,
+        error: error instanceof Error ? error.message : String(error)
+      }, ['operational']);
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.GET_REAL_TIME_ASSISTANCE, _constants2.CC_FILE);
+      throw detailedError;
+    }
+  }
+
+  /**
+   * Sends user action feedback for a real-time assistance adaptive card.
+   *
+   * @param params - Real-time assistance user action parameters
+   * @returns HTTP response body from the AI Assistant event API
+   * @public
+   */
+  async sendRealTimeAssistanceUserAction(params) {
+    const {
+      agentId,
+      interactionId,
+      adaptiveCardId,
+      actionId
+    } = params;
+    const actionType = 'Action.Submit';
+    const languageCode = params.languageCode ?? 'en';
+    const trackingId = `WX_CC_SDK_${(0, _uuid.v4)()}`;
+    const loggerContext = {
+      module: _constants2.CC_FILE,
+      method: _constants2.METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,
+      interactionId,
+      trackingId,
+      data: {
+        actionId,
+        adaptiveCardId
+      }
+    };
+    _loggerProxy.default.info('Sending real-time assistance user action', loggerContext);
+    this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED]);
+    try {
+      if (!this.aiFeature?.suggestedResponses?.enable) {
+        const {
+          error: detailedError
+        } = (0, _Utils.getErrorDetails)(new Error('SUGGESTED_RESPONSES_NOT_ENABLED'), _constants2.METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION, _constants2.CC_FILE);
+        throw detailedError;
+      }
+      const orgId = this.webex.credentials.getOrgId();
+      const response = await this.sendEvent(agentId, interactionId, _types.AIAssistantEventType.CUSTOM_EVENT, _types.AIAssistantEventName.SUGGESTED_RESPONSES_USER_ACTION, {
+        adaptiveCardId,
+        userAction: {
+          actionType,
+          actionId
+        }
+      }, languageCode, trackingId);
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS, {
+        agentId,
+        orgId,
+        interactionId,
+        adaptiveCardId,
+        actionId,
+        trackingId
+      }, ['operational']);
+      _loggerProxy.default.log('Real-time assistance user action sent', loggerContext);
+      return response;
+    } catch (error) {
+      _loggerProxy.default.error('Real-time assistance user action failed', {
+        ...loggerContext,
+        error
+      });
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED, {
+        agentId,
+        interactionId,
+        adaptiveCardId,
+        actionId,
+        trackingId,
+        error: error instanceof Error ? error.message : String(error)
+      }, ['operational']);
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION, _constants2.CC_FILE);
+      throw detailedError;
+    }
+  }
+
   /**
    * Fetches historic transcripts for an interaction.
    * This API is allowed only when real-time transcription feature is enabled.

package/dist/services/ApiAiAssistant.js.map

@@ -1 +1 @@
-{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_MetricsManager","_constants","_constants2","_types","_Utils","_constants3","e","__esModule","default","ApiAIAssistant","constructor","webex","metricsManager","MetricsManager","getInstance","setAIFeatureFlags","aiFeature","getBaseUrl","wccApiGatewayUrl","internal","services","get","WCC_API_GATEWAY","error","detailedError","getErrorDetails","Error","METHODS","GET_BASE_URL","CC_FILE","hostname","URL","toLowerCase","resolvedEnv","AI_ASSISTANT_ENV_MAP","AI_ASSISTANT_BASE_URL_TEMPLATE","replace","sendEvent","agentId","interactionId","eventType","eventName","action","LoggerProxy","info","module","method","SEND_EVENT","data","timeEvent","METRIC_EVENT_NAMES","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","baseUrl","orgId","credentials","getOrgId","response","request","uri","AI_ASSISTANT_API_URLS","EVENT","HTTP_METHODS","POST","addAuthHeader","body","eventDetails","actionTimeStamp","String","Date","now","trackEvent","message","fetchHistoricTranscripts","FETCH_HISTORIC_TRANSCRIPTS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED","realtimeTranscripts","enable","TRANSCRIPTS_LIST","exports","_default"],"sources":["ApiAiAssistant.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {CC_FILE, METHODS} from '../constants';\nimport {\n  HTTP_METHODS,\n  WebexSDK,\n  IHttpResponse,\n  TranscriptAction,\n  AIAssistantEventType,\n  AIAssistantEventName,\n  HistoricTranscriptsResponse,\n} from '../types';\nimport {getErrorDetails} from './core/Utils';\nimport {\n  AI_ASSISTANT_BASE_URL_TEMPLATE,\n  AI_ASSISTANT_ENV_MAP,\n  AI_ASSISTANT_API_URLS,\n  WCC_API_GATEWAY,\n} from './constants';\nimport {AIFeatureFlags} from './config/types';\n\n/**\n * ApiAIAssistant provides AI Assistant APIs for transcript controls.\n * @public\n */\nexport class ApiAIAssistant {\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n  public aiFeature: AIFeatureFlags;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  public setAIFeatureFlags(aiFeature: AIFeatureFlags): void {\n    this.aiFeature = aiFeature;\n  }\n\n  private getBaseUrl(): string {\n    const wccApiGatewayUrl = this.webex.internal.services.get(WCC_API_GATEWAY) || '';\n\n    if (!wccApiGatewayUrl) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    let hostname = '';\n    try {\n      hostname = new URL(wccApiGatewayUrl).hostname.toLowerCase();\n    } catch (error) {\n      hostname = wccApiGatewayUrl.toLowerCase();\n    }\n\n    const resolvedEnv = AI_ASSISTANT_ENV_MAP[hostname];\n    if (!resolvedEnv) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    return AI_ASSISTANT_BASE_URL_TEMPLATE.replace('%s', resolvedEnv);\n  }\n\n  /**\n   * Sends an event to the AI Assistant service.\n   * @param agentId - agent identifier\n   * @param interactionId - interaction/conversation identifier\n   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')\n   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')\n   * @param action - action within eventDetails (e.g. 'START' or 'STOP')\n   */\n  public async sendEvent(\n    agentId: string,\n    interactionId: string,\n    eventType: AIAssistantEventType,\n    eventName: AIAssistantEventName,\n    action: TranscriptAction\n  ): Promise<Record<string, unknown>> {\n    LoggerProxy.info('Sending event', {\n      module: CC_FILE,\n      method: METHODS.SEND_EVENT,\n      interactionId,\n      data: {eventType, eventName, action},\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n    ]);\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType,\n          eventName,\n          eventDetails: {\n            data: {\n              interactionId,\n              action,\n              actionTimeStamp: String(Date.now()),\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n        {agentId, orgId, interactionId, eventType, eventName, action},\n        ['operational']\n      );\n\n      return response?.body || {};\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n        {\n          interactionId,\n          eventType,\n          eventName,\n          action,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.SEND_EVENT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches historic transcripts for an interaction.\n   * This API is allowed only when real-time transcription feature is enabled.\n   *\n   * @param interactionId - interaction/conversation identifier\n   */\n  public async fetchHistoricTranscripts(\n    agentId: string,\n    interactionId: string\n  ): Promise<HistoricTranscriptsResponse> {\n    LoggerProxy.info('Fetching historic transcripts', {\n      module: CC_FILE,\n      method: METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n      interactionId,\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n    ]);\n    if (!this.aiFeature?.realtimeTranscripts?.enable) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'),\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          interactionId,\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n        {agentId, orgId, interactionId},\n        ['operational']\n      );\n\n      return response.body 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agent identifier\n   * @param interactionId - interaction/conversation identifier\n   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')\n   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')\n   * @param eventMetaData - event-specific fields to include in eventDetails.data\n   * @param languageCode - language code within eventDetails.data\n   * @param trackingId - tracking identifier within eventDetails.data\n   */\n  public async sendEvent(\n    agentId: string,\n    interactionId: string,\n    eventType: AIAssistantEventType,\n    eventName: AIAssistantEventName,\n    eventMetaData?: Record<string, unknown>,\n    languageCode?: string,\n    trackingId?: string\n  ): Promise<Record<string, unknown>> {\n    LoggerProxy.info('Sending event', {\n      module: CC_FILE,\n      method: METHODS.SEND_EVENT,\n      interactionId,\n      data: {eventType, eventName, eventMetaData},\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n    ]);\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType,\n          eventName,\n          eventDetails: {\n            data: {\n              ...eventMetaData,\n              interactionId,\n              actionTimeStamp: String(Date.now()),\n              languageCode,\n              trackingId,\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n        {agentId, orgId, interactionId, eventType, eventName},\n        ['operational']\n      );\n\n      return response?.body || {};\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n        {\n          interactionId,\n          eventType,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.SEND_EVENT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Requests real-time assistance for an interaction.\n   *\n   * @param params - Real-time assistance request parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async getRealTimeAssistance(params: RealTimeAssistanceParams) {\n    const {agentId, interactionId, context} = params;\n    const trimmedContext = context?.trim();\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n    const eventName = trimmedContext\n      ? AIAssistantEventName.ADD_SUGGESTIONS_EXTRA_CONTEXT\n      : AIAssistantEventName.GET_SUGGESTIONS;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.GET_REAL_TIME_ASSISTANCE,\n      interactionId,\n      trackingId,\n      data: {eventName},\n    };\n\n    LoggerProxy.info('Requesting real-time assistance', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.GET_REAL_TIME_ASSISTANCE,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        eventName,\n        trimmedContext !== undefined ? {context: trimmedContext} : undefined,\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          eventName,\n          trackingId,\n          context,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance request succeeded', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance request failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n        {\n          agentId,\n          interactionId,\n          trackingId,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_REAL_TIME_ASSISTANCE,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Sends user action feedback for a real-time assistance adaptive card.\n   *\n   * @param params - Real-time assistance user action parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async sendRealTimeAssistanceUserAction(\n    params: RealTimeAssistanceUserActionParams\n  ): Promise<Record<string, unknown>> {\n    const {agentId, interactionId, adaptiveCardId, actionId} = params;\n    const actionType = 'Action.Submit';\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n      interactionId,\n      trackingId,\n      data: {actionId, adaptiveCardId},\n    };\n\n    LoggerProxy.info('Sending real-time assistance user action', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        AIAssistantEventName.SUGGESTED_RESPONSES_USER_ACTION,\n        {\n          adaptiveCardId,\n          userAction: {\n            actionType,\n            actionId,\n          },\n        },\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance user action sent', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance user action failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n        {\n          agentId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches historic transcripts for an interaction.\n   * This API is allowed only when real-time transcription feature is enabled.\n   *\n   * @param interactionId - interaction/conversation identifier\n   */\n  public async fetchHistoricTranscripts(\n    agentId: string,\n    interactionId: string\n  ): Promise<HistoricTranscriptsResponse> {\n    LoggerProxy.info('Fetching historic transcripts', {\n      module: CC_FILE,\n      method: METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n      interactionId,\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n    ]);\n    if (!this.aiFeature?.realtimeTranscripts?.enable) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'),\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          interactionId,\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n        {agentId, orgId, interactionId},\n        ['operational']\n      );\n\n      return response.body as HistoricTranscriptsResponse;\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n        {\n          interactionId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      if (error instanceof Error) {\n        throw error;\n      }\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n}\n\nexport default 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