@webex/contact-center 3.11.0 → 3.12.0

package/dist/services/core/aqm-reqs.js

@@ -20,15 +20,41 @@ class AqmReqs {
     this.webSocketManager = webSocketManager;
     this.webSocketManager.on('message', this.onMessage.bind(this));
   }
+
+  /**
+   * Creates a request function for an API call with parameters
+   * @param c - The configuration for the request
+   * @returns A function that makes the API request
+   */
   req(c) {
     return (p, cbRes) => this.makeAPIRequest(c(p), cbRes);
   }
+
+  /**
+   * Creates a request function for an API call with no parameters
+   * @param c - The configuration for the request
+   * @returns A function that makes the API request
+   */
   reqEmpty(c) {
     return cbRes => this.makeAPIRequest(c(), cbRes);
   }
+
+  /**
+   * Makes an API request
+   * @param c - The request configuration
+   * @param cbRes - The callback for the response
+   * @returns A promise that resolves with the response or rejects with an error
+   */
   async makeAPIRequest(c, cbRes) {
     return this.createPromise(c, cbRes);
   }
+
+  /**
+   * Creates a promise for an API request
+   * @param c - The request configuration
+   * @param cbRes - The callback for the response
+   * @returns A promise that resolves with the response or rejects with an error
+   */
   createPromise(c, cbRes) {
     return new Promise((resolve, reject) => {
       const keySuccess = this.bindPrint(c.notifSuccess.bind);
@@ -139,7 +165,7 @@ class AqmReqs {
           if (response?.headers) {
             response.headers.Authorization = '*';
           }
-          _loggerProxy.default.error(`Routing request timeout${keySuccess}${response}${c.url}`, {
+          _loggerProxy.default.error(`Routing request timeout${keySuccess}${JSON.stringify(response)}${c.url}`, {
             module: _constants2.AQM_REQS_FILE,
             method: _constants.METHODS.CREATE_PROMISE
           });
@@ -151,44 +177,93 @@ class AqmReqs {
       }
     });
   }
+
+  /**
+   * Converts a bind object to a string representation
+   * @param bind - The bind object to convert
+   * @returns A string representation of the bind object
+   */
   bindPrint(bind) {
     let result = '';
-    // eslint-disable-next-line no-restricted-syntax
-    for (const k in bind) {
-      if (Array.isArray(bind[k])) {
-        result += `${k}=[${bind[k].join(',')}],`;
-      } else if (typeof bind[k] === 'object' && bind[k] !== null) {
-        result += `${k}=(${this.bindPrint(bind[k])}),`;
+    for (const key of Object.keys(bind).filter(prop => prop !== '__typeMap')) {
+      const value = bind[key];
+      if (Array.isArray(value)) {
+        result += `${key}=[${value.join(',')}],`;
+      } else if (typeof value === 'object' && value !== null) {
+        result += `${key}=(${this.bindPrint(value)}),`;
       } else {
-        result += `${k}=${bind[k]},`;
+        result += `${key}=${value},`;
       }
     }
     return result ? result.slice(0, -1) : result;
   }
+
+  /**
+   * Checks if a message matches a bind object
+   * @param bind - The bind object to check against
+   * @param msg - The message to check
+   * @returns True if the message matches the bind object, false otherwise
+   */
   bindCheck(bind, msg) {
-    // eslint-disable-next-line no-restricted-syntax
-    for (const k in bind) {
-      if (Array.isArray(bind[k])) {
+    // Handle type-dependent field matching if __typeMap is present
+    if (bind.__typeMap && typeof bind.__typeMap === 'object') {
+      if (!AqmReqs.typeMapCheck(bind.__typeMap, msg)) {
+        return false;
+      }
+    }
+    for (const key of Object.keys(bind).filter(prop => prop !== '__typeMap')) {
+      const bindValue = bind[key];
+      const msgValue = msg[key];
+      if (Array.isArray(bindValue)) {
         // Check if the message value matches any of the values in the array
-        if (!bind[k].includes(msg[k])) {
+        if (!bindValue.includes(msgValue)) {
           return false;
         }
-      } else if (typeof bind[k] === 'object' && bind[k] !== null) {
-        if (typeof msg[k] === 'object' && msg[k] !== null) {
-          if (!this.bindCheck(bind[k], msg[k])) {
+      } else if (typeof bindValue === 'object' && bindValue !== null) {
+        if (typeof msgValue === 'object' && msgValue !== null) {
+          if (!this.bindCheck(bindValue, msgValue)) {
             return false;
           }
         } else {
           return false;
         }
-      } else if (!msg[k] || msg[k] !== bind[k]) {
+      } else if (!msgValue || msgValue !== bindValue) {
         return false;
       }
     }
     return true;
   }
 
-  // must be lambda
+  /**
+   * Checks type-dependent field conditions defined in __typeMap.
+   * @param typeMap - The type map to check against
+   * @param msg - The message to check
+   * @returns True if the message matches the type map, false otherwise
+   * The typeMap has the shape:
+   *   { typeField: "type", conditions: { EventA: { field: value }, EventB: { field: value } } }
+   * It reads msg[typeField] to determine which condition set to apply,
+   * then verifies all fields in that condition match the message.
+   */
+  static typeMapCheck(typeMap, msg) {
+    const typeField = typeMap.typeField || 'type';
+    const msgType = msg[typeField];
+    if (typeMap.conditions && typeMap.conditions[msgType]) {
+      const condition = typeMap.conditions[msgType];
+      for (const field of Object.keys(condition)) {
+        if (!msg[field] || msg[field] !== condition[field]) {
+          return false;
+        }
+      }
+      return true;
+    }
+    return false;
+  }
+
+  /**
+   * Handles incoming messages from the WebSocket (must be a lambda fn)
+   * @param msg - The message to handle
+   * @returns
+   */
   onMessage = msg => {
     const event = JSON.parse(msg);
     if (event.type === 'Welcome') {

package/dist/services/core/aqm-reqs.js.map

@@ -1 +1 @@
-{"version":3,"names":["Err","_interopRequireWildcard","require","_types","_loggerProxy","_interopRequireDefault","_constants","_constants2","_WebexRequest","e","__esModule","default","t","WeakMap","r","n","o","i","f","__proto__","has","get","set","hasOwnProperty","call","Object","defineProperty","getOwnPropertyDescriptor","AqmReqs","pendingRequests","pendingNotifCancelrequest","constructor","webSocketManager","webexRequest","WebexRequest","getInstance","on","onMessage","bind","req","c","p","cbRes","makeAPIRequest","reqEmpty","createPromise","Promise","resolve","reject","keySuccess","bindPrint","notifSuccess","keyFail","notifFail","keyCancel","notifCancel","k","timeout","Details","key","msg","isClear","clear","check","bindCheck","handle","alternateBind","alternateBindKey","LoggerProxy","log","JSON","stringify","module","AQM_REQS_FILE","method","METHODS","CREATE_PROMISE","eerr","errId","err","response","request","service","host","resource","url","data","HTTP_METHODS","POST","GET","body","then","res","catch","error","headers","Authorization","Message","window","setTimeout","TIMEOUT_REQ","result","Array","isArray","join","slice","includes","event","parse","type","info","ON_MESSAGE","keepalive","isHandled","kReq","keys","thisReq","kReqAlt","exports"],"sources":["aqm-reqs.ts"],"sourcesContent":["import {Msg} from './GlobalTypes';\nimport * as Err from './Err';\nimport {HTTP_METHODS, WebexRequestPayload} from '../../types';\nimport LoggerProxy from '../../logger-proxy';\nimport {CbRes, Conf, ConfEmpty, Pending, Req, Res, ResEmpty} from './types';\nimport {TIMEOUT_REQ, METHODS} from './constants';\nimport {AQM_REQS_FILE} from '../../constants';\nimport WebexRequest from './WebexRequest';\nimport {WebSocketManager} from './websocket/WebSocketManager';\n\nexport default class AqmReqs {\n  private pendingRequests: Record<string, Pending> = {};\n  private pendingNotifCancelrequest: Record<string, Pending> = {};\n  private webexRequest: WebexRequest;\n  private webSocketManager: WebSocketManager;\n\n  constructor(webSocketManager: WebSocketManager) {\n    this.webexRequest = WebexRequest.getInstance();\n    this.webSocketManager = webSocketManager;\n    this.webSocketManager.on('message', this.onMessage.bind(this));\n  }\n\n  req<TRes, TErr, TReq>(c: Conf<TRes, TErr, TReq>): Res<TRes, TReq> {\n    return (p: TReq, cbRes?: CbRes<TRes>) => this.makeAPIRequest(c(p), cbRes);\n  }\n\n  reqEmpty<TRes, TErr>(c: ConfEmpty<TRes, TErr>): ResEmpty<TRes> {\n    return (cbRes?: CbRes<TRes>) => this.makeAPIRequest(c(), cbRes);\n  }\n\n  private async makeAPIRequest<TRes, TErr>(c: Req<TRes, TErr>, cbRes?: CbRes<TRes>): Promise<TRes> {\n    return this.createPromise(c, cbRes);\n  }\n\n  private createPromise<TRes, TErr>(c: Req<TRes, TErr>, cbRes?: CbRes<TRes>) {\n    return new Promise<TRes>((resolve, reject) => {\n      const keySuccess = this.bindPrint(c.notifSuccess.bind);\n      const keyFail = c.notifFail ? this.bindPrint(c.notifFail.bind) : null;\n      const keyCancel = c.notifCancel?.bind ? this.bindPrint(c.notifCancel.bind) : null;\n      let k = '';\n      if (this.pendingRequests[keySuccess]) {\n        k = keySuccess;\n      }\n      if (keyFail && this.pendingRequests[keyFail]) {\n        k += keyFail;\n      }\n      if (k && c.timeout !== 'disabled') {\n        reject(\n          new Err.Details('Service.aqm.reqs.Pending', {\n            key: k,\n            msg: 'The request has been already created, multiple requests are not allowed.',\n          })\n        );\n\n        return;\n      }\n\n      let isClear = false;\n      const clear = () => {\n        delete this.pendingRequests[keySuccess];\n        if (keyFail) {\n          delete this.pendingRequests[keyFail];\n        }\n        if (keyCancel) {\n          delete this.pendingNotifCancelrequest[keyCancel];\n        }\n        isClear = true;\n      };\n\n      this.pendingRequests[keySuccess] = {\n        check: (msg: Msg) => this.bindCheck(c.notifSuccess.bind, msg),\n        handle: (msg: Msg) => {\n          clear();\n          resolve(msg as any);\n        },\n      };\n      if (keyCancel) {\n        this.pendingRequests[keySuccess].alternateBind = keyCancel;\n        this.pendingNotifCancelrequest[keyCancel] = {\n          check: (msg: Msg) => this.bindCheck(c.notifCancel?.bind, msg),\n          handle: (msg: Msg) => {\n            const alternateBindKey = this.pendingNotifCancelrequest[keyCancel].alternateBind;\n            if (alternateBindKey) {\n              this.pendingRequests[alternateBindKey].handle(msg);\n            }\n          },\n          alternateBind: keySuccess,\n        };\n      }\n\n      if (keyFail) {\n        this.pendingRequests[keyFail] = {\n          check: (msg: Msg) => this.bindCheck(c.notifFail!.bind, msg),\n          handle: (msg: Msg) => {\n            clear();\n            const notifFail = c.notifFail!;\n            if ('errId' in notifFail) {\n              LoggerProxy.log(`Routing request failed: ${JSON.stringify(msg)}`, {\n                module: AQM_REQS_FILE,\n                method: METHODS.CREATE_PROMISE,\n              });\n              const eerr = new Err.Details(notifFail.errId, msg as any);\n              LoggerProxy.log(`Routing request failed: ${eerr}`, {\n                module: AQM_REQS_FILE,\n                method: METHODS.CREATE_PROMISE,\n              });\n              reject(eerr);\n            } else {\n              reject(notifFail.err(msg as any));\n            }\n          },\n        };\n      }\n      let response: WebexRequestPayload | null = null;\n      this.webexRequest\n        .request({\n          service: c.host ?? '',\n          resource: c.url,\n          // eslint-disable-next-line no-nested-ternary\n          method: c.method ? c.method : c.data ? HTTP_METHODS.POST : HTTP_METHODS.GET,\n\n          body: c.data,\n        })\n        .then((res: any) => {\n          response = res;\n          if (cbRes) {\n            cbRes(res);\n          }\n        })\n        .catch((error: WebexRequestPayload) => {\n          clear();\n          if (error?.headers) {\n            error.headers.Authorization = '*';\n          }\n          if (error?.headers) {\n            error.headers.Authorization = '*';\n          }\n          if (typeof c.err === 'function') {\n            reject(c.err(error));\n          } else if (typeof c.err === 'string') {\n            reject(new Err.Message(c.err));\n          } else {\n            reject(new Err.Message('Service.aqm.reqs.GenericRequestError'));\n          }\n        });\n\n      if (c.timeout !== 'disabled') {\n        window.setTimeout(\n          () => {\n            if (isClear) {\n              return;\n            }\n            clear();\n            if (response?.headers) {\n              response.headers.Authorization = '*';\n            }\n            LoggerProxy.error(`Routing request timeout${keySuccess}${response!}${c.url}`, {\n              module: AQM_REQS_FILE,\n              method: METHODS.CREATE_PROMISE,\n            });\n            reject(\n              new Err.Details('Service.aqm.reqs.Timeout', {\n                key: keySuccess,\n                response: response!,\n              })\n            );\n          },\n          c.timeout && c.timeout > 0 ? c.timeout : TIMEOUT_REQ\n        );\n      }\n    });\n  }\n\n  private bindPrint(bind: any) {\n    let result = '';\n    // eslint-disable-next-line no-restricted-syntax\n    for (const k in bind) {\n      if (Array.isArray(bind[k])) {\n        result += `${k}=[${bind[k].join(',')}],`;\n      } else if (typeof bind[k] === 'object' && bind[k] !== null) {\n        result += `${k}=(${this.bindPrint(bind[k])}),`;\n      } else {\n        result += `${k}=${bind[k]},`;\n      }\n    }\n\n    return result ? result.slice(0, -1) : result;\n  }\n\n  private bindCheck(bind: any, msg: any) {\n    // eslint-disable-next-line no-restricted-syntax\n    for (const k in bind) {\n      if (Array.isArray(bind[k])) {\n        // Check if the message value matches any of the values in the array\n        if (!bind[k].includes(msg[k])) {\n          return false;\n        }\n      } else if (typeof bind[k] === 'object' && bind[k] !== null) {\n        if (typeof msg[k] === 'object' && msg[k] !== null) {\n          if (!this.bindCheck(bind[k], msg[k])) {\n            return false;\n          }\n        } else {\n          return false;\n        }\n      } else if (!msg[k] || msg[k] !== bind[k]) {\n        return false;\n      }\n    }\n\n    return true;\n  }\n\n  // must be lambda\n  private readonly onMessage = (msg: any) => {\n    const event = JSON.parse(msg);\n    if (event.type === 'Welcome') {\n      LoggerProxy.info(`Welcome message from Notifs Websocket`, {\n        module: AQM_REQS_FILE,\n        method: METHODS.ON_MESSAGE,\n      });\n\n      return;\n    }\n\n    if (event.keepalive === 'true') {\n      return;\n    }\n\n    if (event.type === 'AgentReloginFailed') {\n      LoggerProxy.info('Silently handling the agent relogin fail', {\n        module: AQM_REQS_FILE,\n        method: METHODS.ON_MESSAGE,\n      });\n    }\n\n    let isHandled = false;\n\n    const kReq = Object.keys(this.pendingRequests);\n    for (const thisReq of kReq) {\n      const req = this.pendingRequests[thisReq];\n      if (req.check(event)) {\n        req.handle(event);\n        isHandled = true;\n        break;\n      }\n    }\n    // pendingNotifCancelrequest stores the secondary bind key, checks for the secondary bind key and handles the event\n    const kReqAlt = Object.keys(this.pendingNotifCancelrequest);\n    for (const thisReq of kReqAlt) {\n      const req = this.pendingNotifCancelrequest[thisReq];\n      if (req.check(event)) {\n        req.handle(event);\n        isHandled = true;\n      }\n    }\n\n    // TODO:  add event emitter for unhandled events to replicate event.listen or .on\n\n    if (!isHandled) {\n      LoggerProxy.info(`event=missingEventHandler | [AqmReqs] missing routing message handler`, {\n        module: AQM_REQS_FILE,\n        method: METHODS.ON_MESSAGE,\n      });\n    }\n  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this.bindPrint(c.notifFail.bind) : null;\n      const keyCancel = c.notifCancel?.bind ? this.bindPrint(c.notifCancel.bind) : null;\n      let k = '';\n      if (this.pendingRequests[keySuccess]) {\n        k = keySuccess;\n      }\n      if (keyFail && this.pendingRequests[keyFail]) {\n        k += keyFail;\n      }\n      if (k && c.timeout !== 'disabled') {\n        reject(\n          new Err.Details('Service.aqm.reqs.Pending', {\n            key: k,\n            msg: 'The request has been already created, multiple requests are not allowed.',\n          })\n        );\n\n        return;\n      }\n\n      let isClear = false;\n      const clear = () => {\n        delete this.pendingRequests[keySuccess];\n        if (keyFail) {\n          delete this.pendingRequests[keyFail];\n        }\n        if (keyCancel) {\n          delete this.pendingNotifCancelrequest[keyCancel];\n        }\n        isClear = true;\n      };\n\n      this.pendingRequests[keySuccess] = {\n        check: (msg: Msg) => this.bindCheck(c.notifSuccess.bind, msg),\n        handle: (msg: Msg) => {\n          clear();\n          resolve(msg as any);\n        },\n      };\n      if (keyCancel) {\n        this.pendingRequests[keySuccess].alternateBind = keyCancel;\n        this.pendingNotifCancelrequest[keyCancel] = {\n          check: (msg: Msg) => this.bindCheck(c.notifCancel?.bind, msg),\n          handle: (msg: Msg) => {\n            const alternateBindKey = this.pendingNotifCancelrequest[keyCancel].alternateBind;\n            if (alternateBindKey) {\n              this.pendingRequests[alternateBindKey].handle(msg);\n            }\n          },\n          alternateBind: keySuccess,\n        };\n      }\n\n      if (keyFail) {\n        this.pendingRequests[keyFail] = {\n          check: (msg: Msg) => this.bindCheck(c.notifFail!.bind, msg),\n          handle: (msg: Msg) => {\n            clear();\n            const notifFail = c.notifFail!;\n            if ('errId' in notifFail) {\n              LoggerProxy.log(`Routing request failed: ${JSON.stringify(msg)}`, {\n                module: AQM_REQS_FILE,\n                method: METHODS.CREATE_PROMISE,\n              });\n              const eerr = new Err.Details(notifFail.errId, msg as any);\n              LoggerProxy.log(`Routing request failed: ${eerr}`, {\n                module: AQM_REQS_FILE,\n                method: METHODS.CREATE_PROMISE,\n              });\n              reject(eerr);\n            } else {\n              reject(notifFail.err(msg as any));\n            }\n          },\n        };\n      }\n      let response: WebexRequestPayload | null = null;\n      this.webexRequest\n        .request({\n          service: c.host ?? '',\n          resource: c.url,\n          // eslint-disable-next-line no-nested-ternary\n          method: c.method ? c.method : c.data ? HTTP_METHODS.POST : HTTP_METHODS.GET,\n\n          body: c.data,\n        })\n        .then((res: any) => {\n          response = res;\n          if (cbRes) {\n            cbRes(res);\n          }\n        })\n        .catch((error: WebexRequestPayload) => {\n          clear();\n          if (error?.headers) {\n            error.headers.Authorization = '*';\n          }\n          if (error?.headers) {\n            error.headers.Authorization = '*';\n          }\n          if (typeof c.err === 'function') {\n            reject(c.err(error));\n          } else if (typeof c.err === 'string') {\n            reject(new Err.Message(c.err));\n          } else {\n            reject(new Err.Message('Service.aqm.reqs.GenericRequestError'));\n          }\n        });\n\n      if (c.timeout !== 'disabled') {\n        window.setTimeout(\n          () => {\n            if (isClear) {\n              return;\n            }\n            clear();\n            if (response?.headers) {\n              response.headers.Authorization = '*';\n            }\n            LoggerProxy.error(\n              `Routing request timeout${keySuccess}${JSON.stringify(response)}${c.url}`,\n              {\n                module: AQM_REQS_FILE,\n                method: METHODS.CREATE_PROMISE,\n              }\n            );\n            reject(\n              new Err.Details('Service.aqm.reqs.Timeout', {\n                key: keySuccess,\n                response: response!,\n              })\n            );\n          },\n          c.timeout && c.timeout > 0 ? c.timeout : TIMEOUT_REQ\n        );\n      }\n    });\n  }\n\n  /**\n   * Converts a bind object to a string representation\n   * @param bind - The bind object to convert\n   * @returns A string representation of the bind object\n   */\n  private bindPrint(bind: any): string {\n    let result = '';\n    for (const key of Object.keys(bind).filter((prop) => prop !== '__typeMap')) {\n      const value = bind[key];\n\n      if (Array.isArray(value)) {\n        result += `${key}=[${value.join(',')}],`;\n      } else if (typeof value === 'object' && value !== null) {\n        result += `${key}=(${this.bindPrint(value)}),`;\n      } else {\n        result += `${key}=${value},`;\n      }\n    }\n\n    return result ? result.slice(0, -1) : result;\n  }\n\n  /**\n   * Checks if a message matches a bind object\n   * @param bind - The bind object to check against\n   * @param msg - The message to check\n   * @returns True if the message matches the bind object, false otherwise\n   */\n  private bindCheck(bind: any, msg: any): boolean {\n    // Handle type-dependent field matching if __typeMap is present\n    if (bind.__typeMap && typeof bind.__typeMap === 'object') {\n      if (!AqmReqs.typeMapCheck(bind.__typeMap, msg)) {\n        return false;\n      }\n    }\n\n    for (const key of Object.keys(bind).filter((prop) => prop !== '__typeMap')) {\n      const bindValue = bind[key];\n      const msgValue = msg[key];\n\n      if (Array.isArray(bindValue)) {\n        // Check if the message value matches any of the values in the array\n        if (!bindValue.includes(msgValue)) {\n          return false;\n        }\n      } else if (typeof bindValue === 'object' && bindValue !== null) {\n        if (typeof msgValue === 'object' && msgValue !== null) {\n          if (!this.bindCheck(bindValue, msgValue)) {\n            return false;\n          }\n        } else {\n          return false;\n        }\n      } else if (!msgValue || msgValue !== bindValue) {\n        return false;\n      }\n    }\n\n    return true;\n  }\n\n  /**\n   * Checks type-dependent field conditions defined in __typeMap.\n   * @param typeMap - The type map to check against\n   * @param msg - The message to check\n   * @returns True if the message matches the type map, false otherwise\n   * The typeMap has the shape:\n   *   { typeField: \"type\", conditions: { EventA: { field: value }, EventB: { field: value } } }\n   * It reads msg[typeField] to determine which condition set to apply,\n   * then verifies all fields in that condition match the message.\n   */\n  private static typeMapCheck(typeMap: any, msg: any): boolean {\n    const typeField = typeMap.typeField || 'type';\n    const msgType = msg[typeField];\n\n    if (typeMap.conditions && typeMap.conditions[msgType]) {\n      const condition = typeMap.conditions[msgType];\n      for (const field of Object.keys(condition)) {\n        if (!msg[field] || msg[field] !== condition[field]) {\n          return false;\n        }\n      }\n\n      return true;\n    }\n\n    return false;\n  }\n\n  /**\n   * Handles incoming messages from the WebSocket (must be a lambda fn)\n   * @param msg - The message to handle\n   * @returns\n   */\n  private readonly onMessage = (msg: any) => {\n    const event = JSON.parse(msg);\n    if (event.type === 'Welcome') {\n      LoggerProxy.info(`Welcome message from Notifs Websocket`, {\n        module: AQM_REQS_FILE,\n    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  }\n    }\n\n    // TODO:  add event emitter for unhandled events to replicate event.listen or .on\n\n    if (!isHandled) {\n      LoggerProxy.info(`event=missingEventHandler | [AqmReqs] missing routing message handler`, {\n        module: AQM_REQS_FILE,\n        method: METHODS.ON_MESSAGE,\n      });\n    }\n  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package/dist/services/core/websocket/WebSocketManager.js

@@ -79,11 +79,23 @@ class WebSocketManager extends _events.default {
   }
   async register(connectionConfig) {
     try {
+      // X-ORGANIZATION-ID header is only required for INT environments
+      const isIntEnv = this.webex.internal?.services?.isIntegrationEnvironment() || false;
+      const orgId = this.webex.credentials.getOrgId();
+      if (isIntEnv && orgId) {
+        _loggerProxy.default.log(`[WebSocketManager] Adding X-ORGANIZATION-ID header for INT environment`, {
+          module: _constants3.WEB_SOCKET_MANAGER_FILE,
+          method: _constants2.METHODS.REGISTER
+        });
+      }
       const subscribeResponse = await this.webex.request({
         service: _constants.WCC_API_GATEWAY,
         resource: _constants.SUBSCRIBE_API,
         method: _types.HTTP_METHODS.POST,
-        body: connectionConfig
+        body: connectionConfig,
+        headers: isIntEnv && orgId ? {
+          'X-ORGANIZATION-ID': orgId
+        } : undefined
       });
       this.url = subscribeResponse.body.webSocketUrl;
     } catch (e) {

package/dist/services/core/websocket/WebSocketManager.js.map

@@ -1 +1 @@
-{"version":3,"names":["_events","_interopRequireDefault","require","_types","_constants","_types2","_loggerProxy","_keepalive","_constants2","_constants3","e","__esModule","default","WebSocketManager","EventEmitter","url","welcomePromiseResolve","constructor","options","webex","shouldReconnect","websocket","isSocketClosed","isWelcomeReceived","forceCloseWebSocketOnTimeout","isConnectionLost","workerScriptBlob","Blob","workerScript","type","keepaliveWorker","Worker","URL","createObjectURL","initWebSocket","connectionConfig","body","register","error","LoggerProxy","module","WEB_SOCKET_MANAGER_FILE","method","METHODS","INIT_WEB_SOCKET","Promise","resolve","reject","connect","catch","close","reason","postMessage","log","CLOSE","handleConnectionLost","event","subscribeResponse","request","service","WCC_API_GATEWAY","resource","SUBSCRIBE_API","HTTP_METHODS","POST","webSocketUrl","REGISTER","undefined","CONNECT","WebSocket","onopen","send","JSON","stringify","keepalive","onmessage","keepAliveEvent","data","intervalDuration","KEEPALIVE_WORKER_INTERVAL","closeSocketTimeout","CLOSE_SOCKET_TIMEOUT","onerror","onclose","webSocketOnCloseHandler","emit","eventData","parse","CC_EVENTS","WELCOME","issueReason","onlineStatus","navigator","onLine","WEB_SOCKET_ON_CLOSE_HANDLER","exports"],"sources":["WebSocketManager.ts"],"sourcesContent":["import EventEmitter from 'events';\nimport {WebexSDK, SubscribeRequest, HTTP_METHODS} from '../../../types';\nimport {SUBSCRIBE_API, WCC_API_GATEWAY} from '../../constants';\nimport {ConnectionLostDetails} from './types';\nimport {CC_EVENTS, SubscribeResponse, WelcomeResponse} from '../../config/types';\nimport LoggerProxy from '../../../logger-proxy';\nimport workerScript from './keepalive.worker';\nimport {KEEPALIVE_WORKER_INTERVAL, CLOSE_SOCKET_TIMEOUT, METHODS} from '../constants';\nimport {WEB_SOCKET_MANAGER_FILE} from '../../../constants';\n\n/**\n * WebSocketManager handles the WebSocket connection for Contact Center operations.\n * It manages the connection lifecycle, including registration, reconnection, and message handling.\n * It also utilizes a Web Worker to manage keepalive messages and socket closure.\n * @ignore\n */\nexport class WebSocketManager extends EventEmitter {\n  private websocket: WebSocket;\n  shouldReconnect: boolean;\n  isSocketClosed: boolean;\n  private isWelcomeReceived: boolean;\n  private url: string | null = null;\n  private forceCloseWebSocketOnTimeout: boolean;\n  private isConnectionLost: boolean;\n  private webex: WebexSDK;\n  private welcomePromiseResolve:\n    | ((value: WelcomeResponse | PromiseLike<WelcomeResponse>) => void)\n    | null = null;\n\n  private keepaliveWorker: Worker;\n\n  constructor(options: {webex: WebexSDK}) {\n    super();\n    const {webex} = options;\n    this.webex = webex;\n    this.shouldReconnect = true;\n    this.websocket = {} as WebSocket;\n    this.isSocketClosed = false;\n    this.isWelcomeReceived = false;\n    this.forceCloseWebSocketOnTimeout = false;\n    this.isConnectionLost = false;\n\n    const workerScriptBlob = new Blob([workerScript], {type: 'application/javascript'});\n    this.keepaliveWorker = new Worker(URL.createObjectURL(workerScriptBlob));\n  }\n\n  async initWebSocket(options: {body: SubscribeRequest}): Promise<WelcomeResponse> {\n    const connectionConfig = options.body;\n 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WebSocket connection closed manually REASON: ${reason}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CLOSE}\n      );\n    }\n  }\n\n  handleConnectionLost(event: ConnectionLostDetails) {\n    this.isConnectionLost = event.isConnectionLost;\n  }\n\n  private async register(connectionConfig: SubscribeRequest) {\n    try {\n      const subscribeResponse: SubscribeResponse = await this.webex.request({\n        service: WCC_API_GATEWAY,\n        resource: SUBSCRIBE_API,\n        method: HTTP_METHODS.POST,\n        body: connectionConfig,\n      });\n      this.url = subscribeResponse.body.webSocketUrl;\n    } catch (e) {\n      LoggerProxy.error(\n        `Register API Failed, Request to RoutingNotifs websocket registration API failed ${e}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.REGISTER}\n      );\n      throw e;\n    }\n  }\n\n  private async connect() {\n    if (!this.url) {\n      return undefined;\n    }\n    LoggerProxy.log(\n      `[WebSocketStatus] | event=webSocketConnecting | Connecting to WebSocket: ${this.url}`,\n      {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n    );\n    this.websocket = new WebSocket(this.url);\n\n    return new Promise((resolve, reject) => {\n      this.websocket.onopen = () => {\n        this.isSocketClosed = false;\n        this.shouldReconnect = true;\n\n        this.websocket.send(JSON.stringify({keepalive: 'true'}));\n        this.keepaliveWorker.onmessage = (keepAliveEvent: {data: any}) => {\n          if (keepAliveEvent?.data?.type === 'keepalive') {\n            this.websocket.send(JSON.stringify({keepalive: 'true'}));\n          }\n\n          if (keepAliveEvent?.data?.type === 'closeSocket' && this.isConnectionLost) {\n            this.forceCloseWebSocketOnTimeout = true;\n            this.close(true, 'WebSocket did not auto close within 16 secs');\n            LoggerProxy.error(\n              '[webSocketTimeout] | event=webSocketTimeout | WebSocket connection closed forcefully',\n              {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n            );\n          }\n        };\n\n        this.keepaliveWorker.postMessage({\n          type: 'start',\n          intervalDuration: KEEPALIVE_WORKER_INTERVAL, // Keepalive interval\n          isSocketClosed: this.isSocketClosed,\n          closeSocketTimeout: CLOSE_SOCKET_TIMEOUT, // Close socket timeout\n        });\n      };\n\n      this.websocket.onerror = (event: any) => {\n        LoggerProxy.error(\n          `[WebSocketStatus] | event=socketConnectionFailed | WebSocket connection failed ${event}`,\n          {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n        );\n        reject();\n      };\n\n      this.websocket.onclose = async (event: any) => {\n        this.webSocketOnCloseHandler(event);\n      };\n\n      this.websocket.onmessage = (e: MessageEvent) => {\n        this.emit('message', e.data);\n        const eventData = JSON.parse(e.data);\n\n  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EventEmitter from 'events';\nimport {WebexSDK, SubscribeRequest, HTTP_METHODS} from '../../../types';\nimport {SUBSCRIBE_API, WCC_API_GATEWAY} from '../../constants';\nimport {ConnectionLostDetails} from './types';\nimport {CC_EVENTS, SubscribeResponse, WelcomeResponse} from '../../config/types';\nimport LoggerProxy from '../../../logger-proxy';\nimport workerScript from './keepalive.worker';\nimport {KEEPALIVE_WORKER_INTERVAL, CLOSE_SOCKET_TIMEOUT, METHODS} from '../constants';\nimport {WEB_SOCKET_MANAGER_FILE} from '../../../constants';\n\n/**\n * WebSocketManager handles the WebSocket connection for Contact Center operations.\n * It manages the connection lifecycle, including registration, reconnection, and message handling.\n * It also utilizes a Web Worker to manage keepalive messages and socket closure.\n * @ignore\n */\nexport class WebSocketManager extends EventEmitter {\n  private websocket: WebSocket;\n  shouldReconnect: boolean;\n  isSocketClosed: boolean;\n  private 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   try {\n      await this.register(connectionConfig);\n    } catch (error) {\n      LoggerProxy.error(`[WebSocketStatus] | Error in registering Websocket ${error}`, {\n        module: WEB_SOCKET_MANAGER_FILE,\n        method: METHODS.INIT_WEB_SOCKET,\n      });\n      throw error;\n    }\n\n    return new Promise((resolve, reject) => {\n      this.welcomePromiseResolve = resolve;\n      this.connect().catch((error) => {\n        LoggerProxy.error(`[WebSocketStatus] | Error in connecting Websocket ${error}`, {\n          module: WEB_SOCKET_MANAGER_FILE,\n          method: METHODS.INIT_WEB_SOCKET,\n        });\n        reject(error);\n      });\n    });\n  }\n\n  close(shouldReconnect: boolean, reason = 'Unknown') {\n    if (!this.isSocketClosed && this.shouldReconnect) {\n      this.shouldReconnect = shouldReconnect;\n      this.websocket.close();\n      this.keepaliveWorker.postMessage({type: 'terminate'});\n      LoggerProxy.log(\n        `[WebSocketStatus] | event=webSocketClose | WebSocket connection closed manually REASON: ${reason}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CLOSE}\n      );\n    }\n  }\n\n  handleConnectionLost(event: ConnectionLostDetails) {\n    this.isConnectionLost = event.isConnectionLost;\n  }\n\n  private async register(connectionConfig: SubscribeRequest) {\n    try {\n      // X-ORGANIZATION-ID header is only required for INT environments\n      const isIntEnv = this.webex.internal?.services?.isIntegrationEnvironment() || false;\n      const orgId = this.webex.credentials.getOrgId();\n\n      if (isIntEnv && orgId) {\n        LoggerProxy.log(`[WebSocketManager] Adding X-ORGANIZATION-ID header for INT environment`, {\n          module: WEB_SOCKET_MANAGER_FILE,\n          method: METHODS.REGISTER,\n        });\n      }\n\n      const subscribeResponse: SubscribeResponse = await this.webex.request({\n        service: WCC_API_GATEWAY,\n        resource: SUBSCRIBE_API,\n        method: HTTP_METHODS.POST,\n        body: connectionConfig,\n        headers: isIntEnv && orgId ? {'X-ORGANIZATION-ID': orgId} : undefined,\n      });\n      this.url = subscribeResponse.body.webSocketUrl;\n    } catch (e) {\n      LoggerProxy.error(\n        `Register API Failed, Request to RoutingNotifs websocket registration API failed ${e}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.REGISTER}\n      );\n      throw e;\n    }\n  }\n\n  private async connect() {\n    if (!this.url) {\n      return undefined;\n    }\n    LoggerProxy.log(\n      `[WebSocketStatus] | event=webSocketConnecting | Connecting to WebSocket: ${this.url}`,\n      {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n    );\n    this.websocket = new WebSocket(this.url);\n\n    return new Promise((resolve, reject) => {\n      this.websocket.onopen = () => {\n        this.isSocketClosed = false;\n        this.shouldReconnect = true;\n\n        this.websocket.send(JSON.stringify({keepalive: 'true'}));\n        this.keepaliveWorker.onmessage = (keepAliveEvent: {data: any}) => {\n          if (keepAliveEvent?.data?.type === 'keepalive') {\n            this.websocket.send(JSON.stringify({keepalive: 'true'}));\n          }\n\n          if (keepAliveEvent?.data?.type === 'closeSocket' && this.isConnectionLost) {\n            this.forceCloseWebSocketOnTimeout = true;\n            this.close(true, 'WebSocket did not auto close within 16 secs');\n            LoggerProxy.error(\n              '[webSocketTimeout] | event=webSocketTimeout | WebSocket connection closed forcefully',\n              {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n            );\n          }\n        };\n\n        this.keepaliveWorker.postMessage({\n          type: 'start',\n          intervalDuration: KEEPALIVE_WORKER_INTERVAL, // Keepalive interval\n          isSocketClosed: this.isSocketClosed,\n          closeSocketTimeout: CLOSE_SOCKET_TIMEOUT, // Close socket timeout\n        });\n      };\n\n      this.websocket.onerror = (event: any) => {\n        LoggerProxy.error(\n          `[WebSocketStatus] | event=socketConnectionFailed | WebSocket connection failed ${event}`,\n          {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n        );\n        reject();\n      };\n\n      this.websocket.onclose = async (event: any) => {\n        this.webSocketOnCloseHandler(event);\n      };\n\n      this.websocket.onmessage = (e: MessageEvent) => {\n        this.emit('message', e.data);\n        const eventData = JSON.parse(e.data);\n\n        if (eventData.type === CC_EVENTS.WELCOME) {\n          this.isWelcomeReceived = true;\n          if (this.welcomePromiseResolve) {\n            this.welcomePromiseResolve(eventData.data as WelcomeResponse);\n            this.welcomePromiseResolve = null;\n          }\n        }\n\n        if (eventData.type === 'AGENT_MULTI_LOGIN') {\n          this.close(false, 'multiLogin');\n          LoggerProxy.error(\n            '[WebSocketStatus] | event=agentMultiLogin | WebSocket connection closed by agent multiLogin',\n            {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n          );\n        }\n      };\n    });\n  }\n\n  // eslint-disable-next-line @typescript-eslint/no-unused-vars\n  private async webSocketOnCloseHandler(event: any) {\n    this.isSocketClosed = true;\n    this.keepaliveWorker.postMessage({type: 'terminate'});\n    if (this.shouldReconnect) {\n      this.emit('socketClose');\n      let issueReason;\n      if (this.forceCloseWebSocketOnTimeout) {\n        issueReason = 'WebSocket auto close timed out. Forcefully closed websocket.';\n      } else {\n        const onlineStatus = navigator.onLine;\n        issueReason = !onlineStatus\n          ? 'network issue'\n          : 'missing keepalive from either desktop or notif service';\n      }\n      LoggerProxy.error(\n        `[WebSocketStatus] | event=webSocketClose | WebSocket connection closed REASON: ${issueReason}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.WEB_SOCKET_ON_CLOSE_HANDLER}\n      );\n      this.forceCloseWebSocketOnTimeout = false;\n    }\n  }\n}\n"],"mappings":";;;;;;AAAA,IAAAA,OAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,MAAA,GAAAD,OAAA;AACA,IAAAE,UAAA,GAAAF,OAAA;AAEA,IAAAG,OAAA,GAAAH,OAAA;AACA,IAAAI,YAAA,GAAAL,sBAAA,CAAAC,OAAA;AACA,IAAAK,UAAA,GAAAN,sBAAA,CAAAC,OAAA;AACA,IAAAM,WAAA,GAAAN,OAAA;AACA,IAAAO,WAAA,GAAAP,OAAA;AAA2D,SAAAD,uBAAAS,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAE3D;AACA;AACA;AACA;AACA;AACA;AACO,MAAMG,gBAAgB,SAASC,eAAY,CAAC;EAKzCC,GAAG,GAAkB,IAAI;EAIzBC,qBAAqB,GAElB,IAAI;EAIfC,WAAWA,CAACC,OAA0B,EAAE;IACtC,KAAK,CAAC,CAAC;IACP,MAAM;MAACC;IAAK,CAAC,GAAGD,OAAO;IACvB,IAAI,CAACC,KAAK,GAAGA,KAAK;IAClB,IAAI,CAACC,eAAe,GAAG,IAAI;IAC3B,IAAI,CAACC,SAAS,GAAG,CAAC,CAAc;IAChC,IAAI,CAACC,cAAc,GAAG,KAAK;IAC3B,IAAI,CAACC,iBAAiB,GAAG,KAAK;IAC9B,IAAI,CAACC,4BAA4B,GAAG,KAAK;IACzC,IAAI,CAACC,gBAAgB,GAAG,KAAK;IAE7B,MAAMC,gBAAgB,GAAG,IAAIC,IAAI,CAAC,CAACC,kBAAY,CAAC,EAAE;MAACC,IAAI,EAAE;IAAwB,CAAC,CAAC;IACnF,IAAI,CAACC,eAAe,GAAG,IAAIC,MAAM,CAACC,GAAG,CAACC,eAAe,CAACP,gBAAgB,CAAC,CAAC;EAC1E;EAEA,MAAMQ,aAAaA,CAAChB,OAAiC,EAA4B;IAC/E,MAAMiB,gBAAgB,GAAGjB,OAAO,CAACkB,IAAI;IACrC,IAAI;MACF,MAAM,IAAI,CAACC,QAAQ,CAACF,gBAAgB,CAAC;IACvC,CAAC,CAAC,OAAOG,KAAK,EAAE;MACdC,oBAAW,CAACD,KAAK,CAAC,sDAAsDA,KAAK,EAAE,EAAE;QAC/EE,MAAM,EAAEC,mCAAuB;QAC/BC,MAAM,EAAEC,mBAAO,CAACC;MAClB,CAAC,CAAC;MACF,MAAMN,KAAK;IACb;IAEA,OAAO,IAAIO,OAAO,CAAC,CAACC,OAAO,EAAEC,MAAM,KAAK;MACtC,IAAI,CAAC/B,qBAAqB,GAAG8B,OAAO;MACpC,IAAI,CAACE,OAAO,CAAC,CAAC,CAACC,KAAK,CAAEX,KAAK,IAAK;QAC9BC,oBAAW,CAACD,KAAK,CAAC,qDAAqDA,KAAK,EAAE,EAAE;UAC9EE,MAAM,EAAEC,mCAAuB;UAC/BC,MAAM,EAAEC,mBAAO,CAACC;QAClB,CAAC,CAAC;QACFG,MAAM,CAACT,KAAK,CAAC;MACf,CAAC,CAAC;IACJ,CAAC,CAAC;EACJ;EAEAY,KAAKA,CAAC9B,eAAwB,EAAE+B,MAAM,GAAG,SAAS,EAAE;IAClD,IAAI,CAAC,IAAI,CAAC7B,cAAc,IAAI,IAAI,CAACF,eAAe,EAAE;MAChD,IAAI,CAACA,eAAe,GAAGA,eAAe;MACtC,IAAI,CAACC,SAAS,CAAC6B,KAAK,CAAC,CAAC;MACtB,IAAI,CAACpB,eAAe,CAACsB,WAAW,CAAC;QAACvB,IAAI,EAAE;MAAW,CAAC,CAAC;MACrDU,oBAAW,CAACc,GAAG,CACb,2FAA2FF,MAAM,EAAE,EACnG;QAACX,MAAM,EAAEC,mCAAuB;QAAEC,MAAM,EAAEC,mBAAO,CAACW;MAAK,CACzD,CAAC;IACH;EACF;EAEAC,oBAAoBA,CAACC,KAA4B,EAAE;IACjD,IAAI,CAAC/B,gBAAgB,GAAG+B,KAAK,CAAC/B,gBAAgB;EAChD;EAEA,MAAcY,QAAQA,CAACF,gBAAkC,EAAE;IACzD,IAAI;MACF;MACA,MAAMsB,QAAQ,GAAG,IAAI,CAACtC,KAAK,CAACuC,QAAQ,EAAEC,QAAQ,EAAEC,wBAAwB,CAAC,CAAC,IAAI,KAAK;MACnF,MAAMC,KAAK,GAAG,IAAI,CAAC1C,KAAK,CAAC2C,WAAW,CAACC,QAAQ,CAAC,CAAC;MAE/C,IAAIN,QAAQ,IAAII,KAAK,EAAE;QACrBtB,oBAAW,CAACc,GAAG,CAAC,wEAAwE,EAAE;UACxFb,MAAM,EAAEC,mCAAuB;UAC/BC,MAAM,EAAEC,mBAAO,CAACqB;QAClB,CAAC,CAAC;MACJ;MAEA,MAAMC,iBAAoC,GAAG,MAAM,IAAI,CAAC9C,KAAK,CAAC+C,OAAO,CAAC;QACpEC,OAAO,EAAEC,0BAAe;QACxBC,QAAQ,EAAEC,wBAAa;QACvB5B,MAAM,EAAE6B,mBAAY,CAACC,IAAI;QACzBpC,IAAI,EAAED,gBAAgB;QACtBsC,OAAO,EAAEhB,QAAQ,IAAII,KAAK,GAAG;UAAC,mBAAmB,EAAEA;QAAK,CAAC,GAAGa;MAC9D,CAAC,CAAC;MACF,IAAI,CAAC3D,GAAG,GAAGkD,iBAAiB,CAAC7B,IAAI,CAACuC,YAAY;IAChD,CAAC,CAAC,OAAOjE,CAAC,EAAE;MACV6B,oBAAW,CAACD,KAAK,CACf,mFAAmF5B,CAAC,EAAE,EACtF;QAAC8B,MAAM,EAAEC,mCAAuB;QAAEC,MAAM,EAAEC,mBAAO,CAACqB;MAAQ,CAC5D,CAAC;MACD,MAAMtD,CAAC;IACT;EACF;EAEA,MAAcsC,OAAOA,CAAA,EAAG;IACtB,IAAI,CAAC,IAAI,CAACjC,GAAG,EAAE;MACb,OAAO2D,SAAS;IAClB;IACAnC,oBAAW,CAACc,GAAG,CACb,4EAA4E,IAAI,CAACtC,GAAG,EAAE,EACtF;MAACyB,MAAM,EAAEC,mCAAuB;MAAEC,MAAM,EAAEC,mBAAO,CAACiC;IAAO,CAC3D,CAAC;IACD,IAAI,CAACvD,SAAS,GAAG,IAAIwD,SAAS,CAAC,IAAI,CAAC9D,GAAG,CAAC;IAExC,OAAO,IAAI8B,OAAO,CAAC,CAACC,OAAO,EAAEC,MAAM,KAAK;MACtC,IAAI,CAAC1B,SAAS,CAACyD,MAAM,GAAG,MAAM;QAC5B,IAAI,CAACxD,cAAc,GAAG,KAAK;QAC3B,IAAI,CAACF,eAAe,GAAG,IAAI;QAE3B,IAAI,CAACC,SAAS,CAAC0D,IAAI,CAACC,IAAI,CAACC,SAAS,CAAC;UAACC,SAAS,EAAE;QAAM,CAAC,CAAC,CAAC;QACxD,IAAI,CAACpD,eAAe,CAACqD,SAAS,GAAIC,cAA2B,IAAK;UAChE,IAAIA,cAAc,EAAEC,IAAI,EAAExD,IAAI,KAAK,WAAW,EAAE;YAC9C,IAAI,CAACR,SAAS,CAAC0D,IAAI,CAACC,IAAI,CAACC,SAAS,CAAC;cAACC,SAAS,EAAE;YAAM,CAAC,CAAC,CAAC;UAC1D;UAEA,IAAIE,cAAc,EAAEC,IAAI,EAAExD,IAAI,KAAK,aAAa,IAAI,IAAI,CAACJ,gBAAgB,EAAE;YACzE,IAAI,CAACD,4BAA4B,GAAG,IAAI;YACxC,IAAI,CAAC0B,KAAK,CAAC,IAAI,EAAE,6CAA6C,CAAC;YAC/DX,oBAAW,CAACD,KAAK,CACf,sFAAsF,EACtF;cAACE,MAAM,EAAEC,mCAAuB;cAAEC,MAAM,EAAEC,mBAAO,CAACiC;YAAO,CAC3D,CAAC;UACH;QACF,CAAC;QAED,IAAI,CAAC9C,eAAe,CAACsB,WAAW,CAAC;UAC/BvB,IAAI,EAAE,OAAO;UACbyD,gBAAgB,EAAEC,qCAAyB;UAAE;UAC7CjE,cAAc,EAAE,IAAI,CAACA,cAAc;UACnCkE,kBAAkB,EAAEC,gCAAoB,CAAE;QAC5C,CAAC,CAAC;MACJ,CAAC;MAED,IAAI,CAACpE,SAAS,CAACqE,OAAO,GAAIlC,KAAU,IAAK;QACvCjB,oBAAW,CAACD,KAAK,CACf,kFAAkFkB,KAAK,EAAE,EACzF;UAAChB,MAAM,EAAEC,mCAAuB;UAAEC,MAAM,EAAEC,mBAAO,CAACiC;QAAO,CAC3D,CAAC;QACD7B,MAAM,CAAC,CAAC;MACV,CAAC;MAED,IAAI,CAAC1B,SAAS,CAACsE,OAAO,GAAG,MAAOnC,KAAU,IAAK;QAC7C,IAAI,CAACoC,uBAAuB,CAACpC,KAAK,CAAC;MACrC,CAAC;MAED,IAAI,CAACnC,SAAS,CAAC8D,SAAS,GAAIzE,CAAe,IAAK;QAC9C,IAAI,CAACmF,IAAI,CAAC,SAAS,EAAEnF,CAAC,CAAC2E,IAAI,CAAC;QAC5B,MAAMS,SAAS,GAAGd,IAAI,CAACe,KAAK,CAACrF,CAAC,CAAC2E,IAAI,CAAC;QAEpC,IAAIS,SAAS,CAACjE,IAAI,KAAKmE,iBAAS,CAACC,OAAO,EAAE;UACxC,IAAI,CAAC1E,iBAAiB,GAAG,IAAI;UAC7B,IAAI,IAAI,CAACP,qBAAqB,EAAE;YAC9B,IAAI,CAACA,qBAAqB,CAAC8E,SAAS,CAACT,IAAuB,CAAC;YAC7D,IAAI,CAACrE,qBAAqB,GAAG,IAAI;UACnC;QACF;QAEA,IAAI8E,SAAS,CAACjE,IAAI,KAAK,mBAAmB,EAAE;U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package/dist/services/task/TaskManager.js

@@ -30,8 +30,9 @@ class TaskManager extends _events.default {
    * @param webCallingService - Webrtc Service Layer
    * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives
    */
-  constructor(contact, webCallingService, webSocketManager) {
+  constructor(apiAIAssistant, contact, webCallingService, webSocketManager) {
     super();
+    this.apiAIAssistant = apiAIAssistant;
     this.contact = contact;
     this.taskCollection = {};
     this.webCallingService = webCallingService;
@@ -59,7 +60,7 @@ class TaskManager extends _events.default {
     this.webRtcEnabled = webRtcEnabled;
   }
   handleIncomingWebCall = call => {
-    const currentTask = Object.values(this.taskCollection).find(task => task.data.interaction.mediaType === 'telephony');
+    const currentTask = Object.values(this.taskCollection).find(task => task.data.interaction.mediaType === 'telephony' && !(0, _TaskUtils.isCampaignPreviewReservation)(task));
     if (currentTask) {
       this.webCallingService.mapCallToTask(call.getCallId(), currentTask.data.interactionId);
       _loggerProxy.default.log(`Call mapped to task`, {
@@ -82,9 +83,9 @@ class TaskManager extends _events.default {
       const payload = JSON.parse(event);
       // Re-emit the task events to the task object
       let task;
-      if (payload.data?.type) {
-        if (Object.values(_types2.CC_TASK_EVENTS).includes(payload.data.type)) {
-          task = this.taskCollection[payload.data.interactionId];
+      if (payload.data?.type || payload.type) {
+        if (Object.values(_types2.CC_TASK_EVENTS).includes(payload.data.type || payload.type)) {
+          task = this.taskCollection[payload.data?.interactionId] || this.taskCollection[payload.data?.data?.conversationId];
         }
         _loggerProxy.default.info(`Handling task event ${payload.data?.type}`, {
           module: _constants.TASK_MANAGER_FILE,
@@ -185,8 +186,21 @@ class TaskManager extends _events.default {
             }
             break;
           case _types2.CC_EVENTS.AGENT_CONTACT_ASSIGNED:
-            task = this.updateTaskData(task, payload.data);
-            task.emit(_types.TASK_EVENTS.TASK_ASSIGNED, task);
+            // When a campaign preview contact is accepted, the assigned event may arrive
+            // with a new interactionId while the task is stored under the original
+            // reservationInteractionId. Fall back to that key so the task is found.
+            if (!task && payload.data.reservationInteractionId) {
+              task = this.taskCollection[payload.data.reservationInteractionId];
+              if (task) {
+                // Re-key the task under the new interaction ID and remove the old entry
+                delete this.taskCollection[payload.data.reservationInteractionId];
+                this.taskCollection[payload.data.interactionId] = task;
+              }
+            }
+            if (task) {
+              task = this.updateTaskData(task, payload.data);
+              task.emit(_types.TASK_EVENTS.TASK_ASSIGNED, task);
+            }
             break;
           case _types2.CC_EVENTS.AGENT_CONTACT_UNASSIGNED:
             task = this.updateTaskData(task, {
@@ -199,6 +213,11 @@ class TaskManager extends _events.default {
           case _types2.CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED:
           case _types2.CC_EVENTS.AGENT_INVITE_FAILED:
             {
+              _loggerProxy.default.warn(`[DEBUG-CAMPAIGN-CLEAR] Task removal triggered by ${payload.data.type}, interactionId=${payload.data.interactionId}, taskType=${task?.data?.type}`, {
+                module: _constants.TASK_MANAGER_FILE,
+                method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+                interactionId: payload.data.interactionId
+              });
               task = this.updateTaskData(task, payload.data);
               const eventTypeToMetricMap = {
                 [_types2.CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED]: 'AGENT_CONTACT_ASSIGN_FAILED',
@@ -217,9 +236,14 @@ class TaskManager extends _events.default {
           case _types2.CC_EVENTS.CONTACT_ENDED:
             // Update task data
             if (task) {
+              _loggerProxy.default.warn(`[DEBUG-CAMPAIGN-CLEAR] CONTACT_ENDED, interactionId=${payload.data.interactionId}, taskType=${task?.data?.type}, state=${task?.data?.interaction?.state}`, {
+                module: _constants.TASK_MANAGER_FILE,
+                method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+                interactionId: payload.data.interactionId
+              });
               task = this.updateTaskData(task, {
                 ...payload.data,
-                wrapUpRequired: payload.data.interaction.state !== 'new' && !(0, _TaskUtils.isSecondaryEpDnAgent)(payload.data.interaction)
+                wrapUpRequired: payload.data.agentsPendingWrapUp?.includes(this.agentId) || false
               });
 
               // Handle cleanup based on whether task should be deleted
@@ -227,6 +251,14 @@ class TaskManager extends _events.default {
               task?.emit(_types.TASK_EVENTS.TASK_END, task);
             }
             break;
+          case _types2.CC_EVENTS.CAMPAIGN_CONTACT_UPDATED:
+            // CampaignContactUpdated is a non-terminal event (intermediate update during accept).
+            // Only update the task data — do NOT remove the task or emit TASK_END.
+            // Task cleanup is handled by CONTACT_ENDED or other terminal events.
+            if (task) {
+              task = this.updateTaskData(task, payload.data);
+            }
+            break;
           case _types2.CC_EVENTS.CONTACT_MERGED:
             task = this.handleContactMerged(task, payload.data);
             break;
@@ -407,11 +439,43 @@ class TaskManager extends _events.default {
             task = this.updateTaskData(task, payload.data);
             task.emit(_types.TASK_EVENTS.TASK_POST_CALL_ACTIVITY, task);
             break;
+          case _types2.CC_EVENTS.AGENT_OFFER_CAMPAIGN_RESERVATION:
+            {
+              // Campaign preview contact offered to agent
+              // Create a task in the collection so subsequent events (e.g. AGENT_CONTACT_ASSIGNED
+              // after acceptPreviewContact) can find and update it.
+              // Emit TASK_CAMPAIGN_PREVIEW_RESERVATION instead of TASK_INCOMING so the call
+              // does not ring out to the customer before the agent explicitly accepts the preview contact.
+              _loggerProxy.default.log('Campaign preview reservation received', {
+                module: _constants.TASK_MANAGER_FILE,
+                method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+                interactionId: payload.data.interactionId
+              });
+              if (!this.taskCollection[payload.data.interactionId]) {
+                task = new _.default(this.contact, this.webCallingService, {
+                  ...payload.data,
+                  wrapUpRequired: false,
+                  isConferenceInProgress: false,
+                  isAutoAnswering: false
+                }, this.wrapupData, this.agentId);
+                this.taskCollection[payload.data.interactionId] = task;
+              } else {
+                task = this.updateTaskData(task, payload.data);
+              }
+              this.emit(_types.TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_RESERVATION, task);
+              break;
+            }
           default:
             break;
         }
         if (task) {
-          task.emit(payload.data.type, payload.data);
+          const eventType = payload.type || payload.data.type;
+          const eventPayload = payload.data || payload.data.data;
+          task.emit(eventType, eventPayload);
+        }
+        const transcriptInteractionId = payload.data?.interactionId || payload.data?.data?.conversationId || task?.data?.interactionId;
+        if (_constants2.TRANSCRIPT_EVENT_MAP[payload.data.type] && transcriptInteractionId) {
+          this.requestRealTimeTranscripts(payload.data.type, transcriptInteractionId);
         }
       }
     });
@@ -560,23 +624,36 @@ class TaskManager extends _events.default {
     }
     const isOutdial = task.data.interaction.outboundType === 'OUTDIAL';
     const isNew = task.data.interaction.state === 'new';
-    const needsWrapUp = task.data.agentsPendingWrapUp?.length > 0;
+    const needsWrapUp = task.data.agentsPendingWrapUp?.includes(this.agentId) ?? false;
 
     // For OUTDIAL: only remove if NOT terminated (user-declined, no wrap-up follows)
-    // If terminated, keep task for wrap-up flow (CONTACT_ENDED → AGENT_WRAPUP)
     // For non-OUTDIAL: remove if state is 'new'
     // Always remove if secondary EpDn agent
-    if (isNew && !(isOutdial && needsWrapUp) || (0, _TaskUtils.isSecondaryEpDnAgent)(task.data.interaction)) {
+    if (isNew && !(isOutdial && needsWrapUp) || (0, _TaskUtils.isSecondaryEpDnAgent)(task.data.interaction) || !needsWrapUp && isOutdial // For outdial tasks, needs wrap-up is false and state is "WRAPUP". We need to just remove the task.
+    ) {
       this.removeTaskFromCollection(task);
     }
   }
 
   /**
-   * @param taskId - Unique identifier for each task
+   * Sends transcript start/stop event based on the CC event type.
+   * Fire-and-forget; errors are logged but do not interrupt event processing.
    */
-  getTask = taskId => {
+  requestRealTimeTranscripts(eventType, interactionId) {
+    const action = _constants2.TRANSCRIPT_EVENT_MAP[eventType];
+    if (!action || !this.apiAIAssistant || this.apiAIAssistant.aiFeature?.realtimeTranscripts?.enable === false) return;
+    this.apiAIAssistant.sendEvent(this.agentId, interactionId, _types3.AIAssistantEventType.CUSTOM_EVENT, _types3.AIAssistantEventName.GET_TRANSCRIPTS, action).catch(error => {
+      _loggerProxy.default.error(`Failed to send transcript ${action} event`, {
+        module: _constants.TASK_MANAGER_FILE,
+        method: 'requestRealTimeTranscripts',
+        interactionId,
+        error
+      });
+    });
+  }
+  getTask(taskId) {
     return this.taskCollection[taskId];
-  };
+  }
 
   /**
    * @param taskId - Unique identifier for each task
@@ -584,18 +661,12 @@ class TaskManager extends _events.default {
   getAllTasks = () => {
     return this.taskCollection;
   };
-
-  /**
-   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises
-   * @param webCallingService - Webrtc Service Layer
-   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives
-   */
-  static getTaskManager = (contact, webCallingService, webSocketManager) => {
-    if (!this.taskManager) {
-      this.taskManager = new TaskManager(contact, webCallingService, webSocketManager);
+  static getTaskManager(apiAIAssistant, contact, webCallingService, webSocketManager) {
+    if (!TaskManager.taskManager) {
+      TaskManager.taskManager = new TaskManager(apiAIAssistant, contact, webCallingService, webSocketManager);
     }
     return this.taskManager;
-  };
+  }
 }
 exports.default = TaskManager;
 //# sourceMappingURL=TaskManager.js.map