@webex/contact-center 3.11.0 → 3.12.0

package/dist/index.js.map

@@ -1 +1 @@
-{"version":3,"names":["_webexCore","require","_config","_interopRequireDefault","_cc","_task","_agent","_AddressBook","_types","_types2","_types3","e","__esModule","default","registerPlugin","ContactCenter","config","_default","exports"],"sources":["index.ts"],"sourcesContent":["import {registerPlugin} from '@webex/webex-core';\nimport config from './config';\nimport ContactCenter from './cc';\n\n/**\n * @module ContactCenterModule\n * /\n\n// Core exports\n/**\n * ContactCenter is the main plugin class for Webex Contact Center integration\n * @category Core\n */\nexport {default as ContactCenter} from './cc';\n\n// Service exports\n/**\n * Task class represents a contact center task that can be managed by an agent\n * @category Services\n */\nexport {default as Task} from './services/task';\n\n/**\n * Agent routing service for Contact Center operations\n * @category Services\n */\nexport {default as routingAgent} from './services/agent';\n\n// API exports (AddressBook is public, EntryPoint and Queue are accessed via cc wrappers)\nexport {default as AddressBook} from './services/AddressBook';\n\n/** EntryPoint API types */\nexport type {\n  EntryPointRecord,\n  EntryPointListResponse,\n  EntryPointSearchParams,\n  AddressBookEntry,\n  AddressBookEntriesResponse,\n  AddressBookEntrySearchParams,\n  ContactServiceQueuesResponse,\n  ContactServiceQueueSearchParams,\n  ContactServiceQueue,\n} from './types';\n\n// Enums\n/**\n * Task Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {TASK_EVENTS} from './services/task/types';\nexport type {TASK_EVENTS as TaskEvents} from './services/task/types';\n\n/**\n * Agent Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {AGENT_EVENTS} from './services/agent/types';\nexport type {AGENT_EVENTS as AgentEvents} from './services/agent/types';\n\n/**\n * Contact Center Task Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_TASK_EVENTS} from './services/config/types';\n\n/**\n * Contact Center Agent Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_AGENT_EVENTS} from './services/config/types';\n\n/**\n * Combined Contact Center Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_EVENTS} from './services/config/types';\nexport type {CC_EVENTS as ContactCenterEvents} from './services/config/types';\n\n// Interfaces\n/** Main types and interfaces for Contact Center functionality */\nexport type {\n  /** Interface for Contact Center plugin */\n  IContactCenter,\n  /** Configuration options for Contact Center plugin */\n  CCPluginConfig,\n  /** WebexSDK interface */\n  WebexSDK,\n} from './types';\n\n// Types\n/** Agent related types */\nexport type {\n  /** Login options for agents */\n  LoginOption,\n  /** Agent login information */\n  AgentLogin,\n  /** Agent device update information */\n  AgentProfileUpdate,\n  /** Station login response */\n  StationLoginResponse,\n  /** Station logout response */\n  StationLogoutResponse,\n  /** Buddy agents response */\n  BuddyAgentsResponse,\n  /** Buddy agents information */\n  BuddyAgents,\n  /** Subscribe request parameters */\n  SubscribeRequest,\n  /** Upload logs response */\n  UploadLogsResponse,\n  /** Update device type response */\n  UpdateDeviceTypeResponse,\n  /** Generic error interface */\n  GenericError,\n  /** Set state response */\n  SetStateResponse,\n} from './types';\n\n/** Task related types */\nexport type {\n  AgentContact,\n  /** Task interface */\n  ITask,\n  Interaction,\n  TaskData,\n  /** Task response */\n  TaskResponse,\n  ConsultPayload,\n  ConsultEndPayload,\n  ConsultTransferPayLoad,\n  /** Dialer payload */\n  DialerPayload,\n  TransferPayLoad,\n  ResumeRecordingPayload,\n  WrapupPayLoad,\n} from './services/task/types';\n\n/** Agent related types */\nexport type {\n  /** State change interface */\n  StateChange,\n  /** Logout interface */\n  Logout,\n  /** State change success response */\n  StateChangeSuccess,\n  /** Station login success response */\n  StationLoginSuccess,\n  /** Extended station login success response with notification tracking */\n  StationLoginSuccessResponse,\n  /** Device type update success response */\n  DeviceTypeUpdateSuccess,\n  /** Agent login success response */\n  LogoutSuccess,\n  /** Agent relogin success response */\n  ReloginSuccess,\n  /** Agent state type */\n  AgentState,\n  /** User station login parameters */\n  UserStationLogin,\n  /** Device type for agent login */\n  DeviceType,\n  /** Buddy agent details */\n  BuddyDetails,\n  /** Buddy agents success response */\n  BuddyAgentsSuccess,\n} from './services/agent/types';\n\n/** Config related types */\nexport type {\n  /** Profile interface */\n  Profile,\n  /** Response type from getUserUsingCI method */\n  AgentResponse,\n  /** Response from getDesktopProfileById */\n  DesktopProfileResponse,\n  /** Response from getMultimediaProfileById */\n  MultimediaProfileResponse,\n  /** Response from getListOfTeams */\n  ListTeamsResponse,\n  /** Response from getListOfAuxCodes */\n  ListAuxCodesResponse,\n  /** Response from getSiteInfo */\n  SiteInfo,\n  /** Response from getOrgInfo */\n  OrgInfo,\n  /** Response from getOrganizationSetting */\n  OrgSettings,\n  /** Response from getTenantData */\n  TenantData,\n  /** Response from getURLMapping */\n  URLMapping,\n  /** Response from getDialPlanData */\n  DialPlanEntity,\n  /** Auxiliary code information */\n  AuxCode,\n  /** Team information */\n  TeamList,\n  /** Wrap-up reason information */\n  WrapUpReason,\n  /** WebSocket event data */\n  WebSocketEvent,\n  /** Wrap-up configuration data */\n  WrapupData,\n  /** Base entity type */\n  Entity,\n  /** Dial plan configuration */\n  DialPlan,\n  /** Auxiliary code type (IDLE_CODE or WRAP_UP_CODE) */\n  AuxCodeType,\n} from './services/config/types';\n\n// Constants\n/**\n * Idle code constant\n * @constant {string}\n * @category Enums\n */\nexport {IDLE_CODE} from './services/config/types';\n\n/**\n * Wrap up code constant\n * @constant {string}\n * @category Enums\n */\nexport {WRAP_UP_CODE} from './services/config/types';\n\nregisterPlugin('cc', ContactCenter, {\n  config,\n});\n\n/** The Contact Center plugin default export */\nexport default ContactCenter;\n"],"mappings":";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;AAAA,IAAAA,UAAA,GAAAC,OAAA;AACA,IAAAC,OAAA,GAAAC,sBAAA,CAAAF,OAAA;AACA,IAAAG,GAAA,GAAAD,sBAAA,CAAAF,OAAA;AAkBA,IAAAI,KAAA,GAAAF,sBAAA,CAAAF,OAAA;AAMA,IAAAK,MAAA,GAAAH,sBAAA,CAAAF,OAAA;AAGA,IAAAM,YAAA,GAAAJ,sBAAA,CAAAF,OAAA;AAqBA,IAAAO,MAAA,GAAAP,OAAA;AAQA,IAAAQ,OAAA,GAAAR,OAAA;AAQA,IAAAS,OAAA,GAAAT,OAAA;AAAuD,SAAAE,uBAAAQ,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AA9DvD;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;;AAGA;;AAGA;;AAaA;AACA;AACA;AACA;AACA;AACA;;AAIA;AACA;AACA;AACA;AACA;;AAIA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAIA;AACA;;AAUA;AACA;;AA4BA;;AAmBA;;AA8BA;;AA4CA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAGA,IAAAG,yBAAc,EAAC,IAAI,EAAEC,WAAa,EAAE;EAClCC,MAAM,EAANA;AACF,CAAC,CAAC;;AAEF;AAAA,IAAAC,QAAA,GAAAC,OAAA,CAAAL,OAAA,GACeE,WAAa","ignoreList":[]}
+{"version":3,"names":["_webexCore","require","_config","_interopRequireDefault","_cc","_task","_agent","_AddressBook","_ApiAiAssistant","_types","_types2","_types3","e","__esModule","default","registerPlugin","ContactCenter","config","_default","exports"],"sources":["index.ts"],"sourcesContent":["import {registerPlugin} from '@webex/webex-core';\nimport config from './config';\nimport ContactCenter from './cc';\n\n/**\n * @module ContactCenterModule\n * /\n\n// Core exports\n/**\n * ContactCenter is the main plugin class for Webex Contact Center integration\n * @category Core\n */\nexport {default as ContactCenter} from './cc';\n\n// Service exports\n/**\n * Task class represents a contact center task that can be managed by an agent\n * @category Services\n */\nexport {default as Task} from './services/task';\n\n/**\n * Agent routing service for Contact Center operations\n * @category Services\n */\nexport {default as routingAgent} from './services/agent';\n\n// API exports (AddressBook is public, EntryPoint and Queue are accessed via cc wrappers)\nexport {default as AddressBook} from './services/AddressBook';\nexport {default as ApiAIAssistant} from './services/ApiAiAssistant';\n\n/** EntryPoint API types */\nexport type {\n  EntryPointRecord,\n  EntryPointListResponse,\n  EntryPointSearchParams,\n  AddressBookEntry,\n  AddressBookEntriesResponse,\n  AddressBookEntrySearchParams,\n  ContactServiceQueuesResponse,\n  ContactServiceQueueSearchParams,\n  ContactServiceQueue,\n} from './types';\n\n// Enums\n/**\n * Task Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {TASK_EVENTS} from './services/task/types';\nexport type {TASK_EVENTS as TaskEvents} from './services/task/types';\n\n/**\n * Agent Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {AGENT_EVENTS} from './services/agent/types';\nexport type {AGENT_EVENTS as AgentEvents} from './services/agent/types';\n\n/**\n * Contact Center Task Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_TASK_EVENTS} from './services/config/types';\n\n/**\n * Contact Center Agent Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_AGENT_EVENTS} from './services/config/types';\n\n/**\n * Combined Contact Center Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_EVENTS} from './services/config/types';\nexport type {CC_EVENTS as ContactCenterEvents} from './services/config/types';\n\n// Interfaces\n/** Main types and interfaces for Contact Center functionality */\nexport type {\n  /** Interface for Contact Center plugin */\n  IContactCenter,\n  /** Configuration options for Contact Center plugin */\n  CCPluginConfig,\n  /** WebexSDK interface */\n  WebexSDK,\n} from './types';\n\n// Types\n/** Agent related types */\nexport type {\n  /** Login options for agents */\n  LoginOption,\n  /** Agent login information */\n  AgentLogin,\n  /** Agent device update information */\n  AgentProfileUpdate,\n  /** Station login response */\n  StationLoginResponse,\n  /** Station logout response */\n  StationLogoutResponse,\n  /** Buddy agents response */\n  BuddyAgentsResponse,\n  /** Buddy agents information */\n  BuddyAgents,\n  /** Subscribe request parameters */\n  SubscribeRequest,\n  /** Upload logs response */\n  UploadLogsResponse,\n  /** Update device type response */\n  UpdateDeviceTypeResponse,\n  /** Generic error interface */\n  GenericError,\n  /** Set state response */\n  SetStateResponse,\n} from './types';\n\n/** Task related types */\nexport type {\n  AgentContact,\n  /** Task interface */\n  ITask,\n  Interaction,\n  TaskData,\n  /** Task response */\n  TaskResponse,\n  ConsultPayload,\n  ConsultEndPayload,\n  ConsultTransferPayLoad,\n  /** Dialer payload */\n  DialerPayload,\n  TransferPayLoad,\n  ResumeRecordingPayload,\n  WrapupPayLoad,\n} from './services/task/types';\n\n/** Agent related types */\nexport type {\n  /** State change interface */\n  StateChange,\n  /** Logout interface */\n  Logout,\n  /** State change success response */\n  StateChangeSuccess,\n  /** Station login success response */\n  StationLoginSuccess,\n  /** Extended station login success response with notification tracking */\n  StationLoginSuccessResponse,\n  /** Device type update success response */\n  DeviceTypeUpdateSuccess,\n  /** Agent login success response */\n  LogoutSuccess,\n  /** Agent relogin success response */\n  ReloginSuccess,\n  /** Agent state type */\n  AgentState,\n  /** User station login parameters */\n  UserStationLogin,\n  /** Device type for agent login */\n  DeviceType,\n  /** Buddy agent details */\n  BuddyDetails,\n  /** Buddy agents success response */\n  BuddyAgentsSuccess,\n} from './services/agent/types';\n\n/** Config related types */\nexport type {\n  /** Profile interface */\n  Profile,\n  /** Response type from getUserUsingCI method */\n  AgentResponse,\n  /** Response from getDesktopProfileById */\n  DesktopProfileResponse,\n  /** Response from getMultimediaProfileById */\n  MultimediaProfileResponse,\n  /** Response from getListOfTeams */\n  ListTeamsResponse,\n  /** Response from getListOfAuxCodes */\n  ListAuxCodesResponse,\n  /** Response from getSiteInfo */\n  SiteInfo,\n  /** Response from getOrgInfo */\n  OrgInfo,\n  /** Response from getOrganizationSetting */\n  OrgSettings,\n  /** Response from getTenantData */\n  TenantData,\n  /** Response from getURLMapping */\n  URLMapping,\n  /** Response from getDialPlanData */\n  DialPlanEntity,\n  /** Auxiliary code information */\n  AuxCode,\n  /** Team information */\n  TeamList,\n  /** Wrap-up reason information */\n  WrapUpReason,\n  /** WebSocket event data */\n  WebSocketEvent,\n  /** Wrap-up configuration data */\n  WrapupData,\n  /** Base entity type */\n  Entity,\n  /** Dial plan configuration */\n  DialPlan,\n  /** Auxiliary code type (IDLE_CODE or WRAP_UP_CODE) */\n  AuxCodeType,\n} from './services/config/types';\n\n// Constants\n/**\n * Idle code constant\n * @constant {string}\n * @category Enums\n */\nexport {IDLE_CODE} from './services/config/types';\n\n/**\n * Wrap up code constant\n * @constant {string}\n * @category Enums\n */\nexport {WRAP_UP_CODE} from './services/config/types';\n\nregisterPlugin('cc', ContactCenter, {\n  config,\n});\n\n/** The Contact Center plugin default export */\nexport default 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package/dist/metrics/behavioral-events.js

@@ -418,6 +418,19 @@ const eventTaxonomyMap = {
     agent: 'user',
     target: 'outdial_ani_ep_fetch',
     verb: 'fail'
+  },
+  // Campaign Preview API Events
+  [_constants.METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_ACCEPT_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'campaign_preview_accept',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_ACCEPT_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'campaign_preview_accept',
+    verb: 'fail'
   }
 };
 

package/dist/metrics/behavioral-events.js.map

@@ -1 +1 @@
-{"version":3,"names":["_constants","require","_constants2","product","PRODUCT_NAME","eventTaxonomyMap","METRIC_EVENT_NAMES","STATION_LOGIN_SUCCESS","agent","target","verb","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","getEventTaxonomy","name"],"sources":["behavioral-events.ts"],"sourcesContent":["import {\n  MetricEventAgent,\n  MetricEventProduct,\n  MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {PRODUCT_NAME} from '../constants';\n\n/**\n * Represents the taxonomy for a behavioral event in the metrics system.\n * @ignore\n * @typedef BehavioralEventTaxonomy\n * @property {MetricEventProduct} product - The product associated with the behavioral event.\n * @property {MetricEventAgent} agent - The agent responsible for the behavioral event.\n * @property {string} target - The target entity of the behavioral event.\n * @property {MetricEventVerb} verb - The action or verb describing the behavioral event.\n *\n * @category Metrics\n * @type BehavioralEvents\n */\nexport type BehavioralEventTaxonomy = {\n  product: MetricEventProduct;\n  agent: MetricEventAgent;\n  target: string;\n  verb: MetricEventVerb;\n};\n\nconst product: MetricEventProduct = PRODUCT_NAME;\n\n// Adding new metrics? Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n  [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_RONA]: {\n    product,\n    agent: 'service',\n    target: 'agent_rona',\n    verb: 'set',\n  },\n  [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_contact_assign',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_invite',\n    verb: 'fail',\n  },\n\n  // Added Task events\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'fail',\n  },\n\n  // Advanced Tasks handling\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_auto_answer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_auto_answer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'fail',\n  },\n\n  // Conference Tasks\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'fail',\n  },\n\n  // upload logs\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'fail',\n  },\n\n  // update profile\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'fail',\n  },\n\n  // EntryPoint API Events\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'fail',\n  },\n\n  // AddressBook API Events\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'fail',\n  },\n\n  // Queue API Events\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'fail',\n  },\n\n  // Outdial ANI API Events\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 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Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n  [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_RONA]: {\n    product,\n    agent: 'service',\n    target: 'agent_rona',\n    verb: 'set',\n  },\n  [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_contact_assign',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_invite',\n    verb: 'fail',\n  },\n\n  // Added Task events\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'fail',\n  },\n\n  // Advanced Tasks handling\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_auto_answer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_auto_answer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'fail',\n  },\n\n  // Conference Tasks\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'fail',\n  },\n\n  // upload logs\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'fail',\n  },\n\n  // update profile\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'fail',\n  },\n\n  // EntryPoint API Events\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'fail',\n  },\n\n  // AddressBook API Events\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'fail',\n  },\n\n  // Queue API Events\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'fail',\n  },\n\n  // Outdial ANI API Events\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'fail',\n  },\n\n  // Campaign Preview API Events\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_accept',\n    verb: 'fail',\n  },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * @returns The corresponding {@link BehavioralEventTaxonomy} if found, otherwise `undefined`.\n *\n * @typedoc\n */\nexport function getEventTaxonomy(name: METRIC_EVENT_NAMES): BehavioralEventTaxonomy | undefined {\n  return 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package/dist/metrics/constants.js

@@ -151,7 +151,15 @@ const METRIC_EVENT_NAMES = exports.METRIC_EVENT_NAMES = {
   QUEUE_FETCH_FAILED: 'Queue Fetch Failed',
   // Outdial ANI Entries API Events
   OUTDIAL_ANI_EP_FETCH_SUCCESS: 'Outdial ANI Entries Fetch Success',
-  OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed'
+  OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed',
+  // Campaign Preview API Events
+  CAMPAIGN_PREVIEW_ACCEPT_SUCCESS: 'Campaign Preview Accept Success',
+  CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'Campaign Preview Accept Failed',
+  // AI Assistant transcript events
+  AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',
+  AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',
+  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS: 'AI Assistant Fetch Historic Transcripts Success',
+  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed'
 };
 
 /**

package/dist/metrics/constants.js.map

@@ -1 +1 @@
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Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n * @property {string} TASK_AUTO_ANSWER_SUCCESS - Event name for successful auto-answer.\n * @property {string} TASK_AUTO_ANSWER_FAILED - Event name for failed auto-answer.\n *\n * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.\n * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.\n * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.\n * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.\n * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.\n * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @property {string} OUTDIAL_ANI_EP_FETCH_SUCCESS - Event name for successful outdial ANI entries fetch.\n * @property {string} OUTDIAL_ANI_EP_FETCH_FAILED - Event name for failed outdial ANI entries fetch.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n  STATION_LOGIN_SUCCESS: 'Station Login Success',\n  STATION_LOGIN_FAILED: 'Station Login Failed',\n  STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n  STATION_LOGOUT_FAILED: 'Station Logout Failed',\n  STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n  STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n  AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n  AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n  FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n  FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n  WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n  WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n  AGENT_RONA: 'Agent RONA',\n  AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n  AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n  // Basic Tasks\n  TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n  TASK_ACCEPT_FAILED: 'Task Accept Failed',\n  TASK_DECLINE_SUCCESS: 'Task Decline Success',\n  TASK_DECLINE_FAILED: 'Task Decline Failed',\n  TASK_END_SUCCESS: 'Task End Success',\n  TASK_END_FAILED: 'Task End Failed',\n  TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n  TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n  TASK_HOLD_SUCCESS: 'Task Hold Success',\n  TASK_HOLD_FAILED: 'Task Hold Failed',\n  TASK_RESUME_SUCCESS: 'Task Resume Success',\n  TASK_RESUME_FAILED: 'Task Resume Failed',\n\n  // Advanced Tasks\n  TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n  TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n  TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n  TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n  TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n  TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n  TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n  TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n  TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n  TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n  TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n  TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n  TASK_AUTO_ANSWER_SUCCESS: 'Task Auto Answer Success',\n  TASK_AUTO_ANSWER_FAILED: 'Task Auto Answer Failed',\n\n  // Conference Tasks\n  TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',\n  TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',\n  TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',\n  TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',\n  TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',\n  TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',\n\n  TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n  TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n  UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n  UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n  WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n  WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n  // WebSocket message events\n  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n  AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n\n  // EntryPoint API Events\n  ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n  ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n  // AddressBook API Events\n  ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n  ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n  // Queue API Events\n  QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n  QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n\n  // Outdial ANI Entries API Events\n  OUTDIAL_ANI_EP_FETCH_SUCCESS: 'Outdial ANI Entries Fetch Success',\n  OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof METRIC_EVENT_NAMES>;\n"],"mappings":";;;;;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,kBAAkB,GAAAC,OAAA,CAAAD,kBAAA,GAAG;EAChCE,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,sBAAsB,EAAE,wBAAwB;EAChDC,qBAAqB,EAAE,uBAAuB;EAC9CC,uBAAuB,EAAE,yBAAyB;EAClDC,sBAAsB,EAAE,wBAAwB;EAChDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,UAAU,EAAE,YAAY;EACxBC,2BAA2B,EAAE,6BAA6B;EAC1DC,mBAAmB,EAAE,qBAAqB;EAE1C;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAC1CC,gBAAgB,EAAE,kBAAkB;EACpCC,eAAe,EAAE,iBAAiB;EAClCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,iBAAiB,EAAE,mBAAmB;EACtCC,gBAAgB,EAAE,kBAAkB;EACpCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAClDC,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAElEC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAE1CC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,4BAA4B,EAAE,8BAA8B;EAC5DC,yBAAyB,EAAE,6BAA6B;EAExD;EACAC,wBAAwB,EAAE,0BAA0B;EAEpDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAElE;EACAC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EAEpD;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,4BAA4B,EAAE,mCAAmC;EACjEC,2BAA2B,EAAE;AAC/B,CAAU;;AAEV;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA","ignoreList":[]}
+{"version":3,"names":["METRIC_EVENT_NAMES","exports","STATION_LOGIN_SUCCESS","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","WEBSOCKET_DEREGISTER_SUCCESS","WEBSOCKET_DEREGISTER_FAIL","WEBSOCKET_EVENT_RECEIVED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","CAMPAIGN_PREVIEW_ACCEPT_SUCCESS","CAMPAIGN_PREVIEW_ACCEPT_FAILED","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED"],"sources":["constants.ts"],"sourcesContent":["type Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * @ignore\n * @module METRIC_EVENT_NAMES\n * @export\n * @description\n * A constant object containing all metric event names used for tracking various agent and task-related events\n * within the Contact Center plugin. Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n * @property {string} TASK_AUTO_ANSWER_SUCCESS - Event name for successful auto-answer.\n * @property {string} TASK_AUTO_ANSWER_FAILED - Event name for failed auto-answer.\n *\n * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.\n * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.\n * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.\n * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.\n * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.\n * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @property {string} OUTDIAL_ANI_EP_FETCH_SUCCESS - Event name for successful outdial ANI entries fetch.\n * @property {string} OUTDIAL_ANI_EP_FETCH_FAILED - Event name for failed outdial ANI entries fetch.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n  STATION_LOGIN_SUCCESS: 'Station Login Success',\n  STATION_LOGIN_FAILED: 'Station Login Failed',\n  STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n  STATION_LOGOUT_FAILED: 'Station Logout Failed',\n  STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n  STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n  AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n  AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n  FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n  FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n  WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n  WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n  AGENT_RONA: 'Agent RONA',\n  AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n  AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n  // Basic Tasks\n  TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n  TASK_ACCEPT_FAILED: 'Task Accept Failed',\n  TASK_DECLINE_SUCCESS: 'Task Decline Success',\n  TASK_DECLINE_FAILED: 'Task Decline Failed',\n  TASK_END_SUCCESS: 'Task End Success',\n  TASK_END_FAILED: 'Task End Failed',\n  TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n  TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n  TASK_HOLD_SUCCESS: 'Task Hold Success',\n  TASK_HOLD_FAILED: 'Task Hold Failed',\n  TASK_RESUME_SUCCESS: 'Task Resume Success',\n  TASK_RESUME_FAILED: 'Task Resume Failed',\n\n  // Advanced Tasks\n  TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n  TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n  TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n  TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n  TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n  TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n  TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n  TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n  TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n  TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n  TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n  TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n  TASK_AUTO_ANSWER_SUCCESS: 'Task Auto Answer Success',\n  TASK_AUTO_ANSWER_FAILED: 'Task Auto Answer Failed',\n\n  // Conference Tasks\n  TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',\n  TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',\n  TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',\n  TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',\n  TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',\n  TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',\n\n  TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n  TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n  UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n  UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n  WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n  WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n  // WebSocket message events\n  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n  AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n\n  // EntryPoint API Events\n  ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n  ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n  // AddressBook API Events\n  ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n  ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n  // Queue API Events\n  QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n  QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n\n  // Outdial ANI Entries API Events\n  OUTDIAL_ANI_EP_FETCH_SUCCESS: 'Outdial ANI Entries Fetch Success',\n  OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed',\n\n  // Campaign Preview API Events\n  CAMPAIGN_PREVIEW_ACCEPT_SUCCESS: 'Campaign Preview Accept Success',\n  CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'Campaign Preview Accept Failed',\n\n  // AI Assistant transcript events\n  AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',\n  AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS:\n    'AI Assistant Fetch Historic Transcripts Success',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof METRIC_EVENT_NAMES>;\n"],"mappings":";;;;;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,kBAAkB,GAAAC,OAAA,CAAAD,kBAAA,GAAG;EAChCE,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,sBAAsB,EAAE,wBAAwB;EAChDC,qBAAqB,EAAE,uBAAuB;EAC9CC,uBAAuB,EAAE,yBAAyB;EAClDC,sBAAsB,EAAE,wBAAwB;EAChDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,UAAU,EAAE,YAAY;EACxBC,2BAA2B,EAAE,6BAA6B;EAC1DC,mBAAmB,EAAE,qBAAqB;EAE1C;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAC1CC,gBAAgB,EAAE,kBAAkB;EACpCC,eAAe,EAAE,iBAAiB;EAClCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,iBAAiB,EAAE,mBAAmB;EACtCC,gBAAgB,EAAE,kBAAkB;EACpCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAClDC,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAElEC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAE1CC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,4BAA4B,EAAE,8BAA8B;EAC5DC,yBAAyB,EAAE,6BAA6B;EAExD;EACAC,wBAAwB,EAAE,0BAA0B;EAEpDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAElE;EACAC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EAEpD;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,4BAA4B,EAAE,mCAAmC;EACjEC,2BAA2B,EAAE,kCAAkC;EAE/D;EACAC,+BAA+B,EAAE,iCAAiC;EAClEC,8BAA8B,EAAE,gCAAgC;EAEhE;EACAC,+BAA+B,EAAE,iCAAiC;EAClEC,8BAA8B,EAAE,gCAAgC;EAChEC,+CAA+C,EAC7C,iDAAiD;EACnDC,8CAA8C,EAAE;AAClD,CAAU;;AAEV;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA","ignoreList":[]}

package/dist/services/ApiAiAssistant.js

@@ -0,0 +1,173 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = exports.ApiAIAssistant = void 0;
+var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
+var _MetricsManager = _interopRequireDefault(require("../metrics/MetricsManager"));
+var _constants = require("../metrics/constants");
+var _constants2 = require("../constants");
+var _types = require("../types");
+var _Utils = require("./core/Utils");
+var _constants3 = require("./constants");
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
+/**
+ * ApiAIAssistant provides AI Assistant APIs for transcript controls.
+ * @public
+ */
+class ApiAIAssistant {
+  constructor(webex) {
+    this.webex = webex;
+    this.metricsManager = _MetricsManager.default.getInstance({
+      webex
+    });
+  }
+  setAIFeatureFlags(aiFeature) {
+    this.aiFeature = aiFeature;
+  }
+  getBaseUrl() {
+    const wccApiGatewayUrl = this.webex.internal.services.get(_constants3.WCC_API_GATEWAY) || '';
+    if (!wccApiGatewayUrl) {
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'), _constants2.METHODS.GET_BASE_URL, _constants2.CC_FILE);
+      throw detailedError;
+    }
+    let hostname = '';
+    try {
+      hostname = new URL(wccApiGatewayUrl).hostname.toLowerCase();
+    } catch (error) {
+      hostname = wccApiGatewayUrl.toLowerCase();
+    }
+    const resolvedEnv = _constants3.AI_ASSISTANT_ENV_MAP[hostname];
+    if (!resolvedEnv) {
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'), _constants2.METHODS.GET_BASE_URL, _constants2.CC_FILE);
+      throw detailedError;
+    }
+    return _constants3.AI_ASSISTANT_BASE_URL_TEMPLATE.replace('%s', resolvedEnv);
+  }
+
+  /**
+   * Sends an event to the AI Assistant service.
+   * @param agentId - agent identifier
+   * @param interactionId - interaction/conversation identifier
+   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')
+   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')
+   * @param action - action within eventDetails (e.g. 'START' or 'STOP')
+   */
+  async sendEvent(agentId, interactionId, eventType, eventName, action) {
+    _loggerProxy.default.info('Sending event', {
+      module: _constants2.CC_FILE,
+      method: _constants2.METHODS.SEND_EVENT,
+      interactionId,
+      data: {
+        eventType,
+        eventName,
+        action
+      }
+    });
+    this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED]);
+    try {
+      const baseUrl = this.getBaseUrl();
+      const orgId = this.webex.credentials.getOrgId();
+      const response = await this.webex.request({
+        uri: `${baseUrl}${_constants3.AI_ASSISTANT_API_URLS.EVENT}`,
+        method: _types.HTTP_METHODS.POST,
+        addAuthHeader: true,
+        body: {
+          agentId,
+          orgId,
+          eventType,
+          eventName,
+          eventDetails: {
+            data: {
+              interactionId,
+              action,
+              actionTimeStamp: String(Date.now())
+            }
+          }
+        }
+      });
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS, {
+        agentId,
+        orgId,
+        interactionId,
+        eventType,
+        eventName,
+        action
+      }, ['operational']);
+      return response?.body || {};
+    } catch (error) {
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED, {
+        interactionId,
+        eventType,
+        eventName,
+        action,
+        error: error instanceof Error ? error.message : String(error)
+      }, ['operational']);
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.SEND_EVENT, _constants2.CC_FILE);
+      throw detailedError;
+    }
+  }
+
+  /**
+   * Fetches historic transcripts for an interaction.
+   * This API is allowed only when real-time transcription feature is enabled.
+   *
+   * @param interactionId - interaction/conversation identifier
+   */
+  async fetchHistoricTranscripts(agentId, interactionId) {
+    _loggerProxy.default.info('Fetching historic transcripts', {
+      module: _constants2.CC_FILE,
+      method: _constants2.METHODS.FETCH_HISTORIC_TRANSCRIPTS,
+      interactionId
+    });
+    this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED]);
+    if (!this.aiFeature?.realtimeTranscripts?.enable) {
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'), _constants2.METHODS.FETCH_HISTORIC_TRANSCRIPTS, _constants2.CC_FILE);
+      throw detailedError;
+    }
+    try {
+      const baseUrl = this.getBaseUrl();
+      const orgId = this.webex.credentials.getOrgId();
+      const response = await this.webex.request({
+        uri: `${baseUrl}${_constants3.AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,
+        method: _types.HTTP_METHODS.POST,
+        addAuthHeader: true,
+        body: {
+          agentId,
+          orgId,
+          interactionId
+        }
+      });
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS, {
+        agentId,
+        orgId,
+        interactionId
+      }, ['operational']);
+      return response.body;
+    } catch (error) {
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED, {
+        interactionId,
+        error: error instanceof Error ? error.message : String(error)
+      }, ['operational']);
+      if (error instanceof Error) {
+        throw error;
+      }
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.FETCH_HISTORIC_TRANSCRIPTS, _constants2.CC_FILE);
+      throw detailedError;
+    }
+  }
+}
+exports.ApiAIAssistant = ApiAIAssistant;
+var _default = exports.default = ApiAIAssistant;
+//# sourceMappingURL=ApiAiAssistant.js.map

package/dist/services/ApiAiAssistant.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_MetricsManager","_constants","_constants2","_types","_Utils","_constants3","e","__esModule","default","ApiAIAssistant","constructor","webex","metricsManager","MetricsManager","getInstance","setAIFeatureFlags","aiFeature","getBaseUrl","wccApiGatewayUrl","internal","services","get","WCC_API_GATEWAY","error","detailedError","getErrorDetails","Error","METHODS","GET_BASE_URL","CC_FILE","hostname","URL","toLowerCase","resolvedEnv","AI_ASSISTANT_ENV_MAP","AI_ASSISTANT_BASE_URL_TEMPLATE","replace","sendEvent","agentId","interactionId","eventType","eventName","action","LoggerProxy","info","module","method","SEND_EVENT","data","timeEvent","METRIC_EVENT_NAMES","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","baseUrl","orgId","credentials","getOrgId","response","request","uri","AI_ASSISTANT_API_URLS","EVENT","HTTP_METHODS","POST","addAuthHeader","body","eventDetails","actionTimeStamp","String","Date","now","trackEvent","message","fetchHistoricTranscripts","FETCH_HISTORIC_TRANSCRIPTS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED","realtimeTranscripts","enable","TRANSCRIPTS_LIST","exports","_default"],"sources":["ApiAiAssistant.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {CC_FILE, METHODS} from '../constants';\nimport {\n  HTTP_METHODS,\n  WebexSDK,\n  IHttpResponse,\n  TranscriptAction,\n  AIAssistantEventType,\n  AIAssistantEventName,\n  HistoricTranscriptsResponse,\n} from '../types';\nimport {getErrorDetails} from './core/Utils';\nimport {\n  AI_ASSISTANT_BASE_URL_TEMPLATE,\n  AI_ASSISTANT_ENV_MAP,\n  AI_ASSISTANT_API_URLS,\n  WCC_API_GATEWAY,\n} from './constants';\nimport {AIFeatureFlags} from './config/types';\n\n/**\n * ApiAIAssistant provides AI Assistant APIs for transcript controls.\n * @public\n */\nexport class ApiAIAssistant {\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n  public aiFeature: AIFeatureFlags;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  public setAIFeatureFlags(aiFeature: AIFeatureFlags): void {\n    this.aiFeature = aiFeature;\n  }\n\n  private getBaseUrl(): string {\n    const wccApiGatewayUrl = this.webex.internal.services.get(WCC_API_GATEWAY) || '';\n\n    if (!wccApiGatewayUrl) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    let hostname = '';\n    try {\n      hostname = new URL(wccApiGatewayUrl).hostname.toLowerCase();\n    } catch (error) {\n      hostname = wccApiGatewayUrl.toLowerCase();\n    }\n\n    const resolvedEnv = AI_ASSISTANT_ENV_MAP[hostname];\n    if (!resolvedEnv) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    return AI_ASSISTANT_BASE_URL_TEMPLATE.replace('%s', resolvedEnv);\n  }\n\n  /**\n   * Sends an event to the AI Assistant service.\n   * @param agentId - agent identifier\n   * @param interactionId - interaction/conversation identifier\n   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')\n   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')\n   * @param action - action within eventDetails (e.g. 'START' or 'STOP')\n   */\n  public async sendEvent(\n    agentId: string,\n    interactionId: string,\n    eventType: AIAssistantEventType,\n    eventName: AIAssistantEventName,\n    action: TranscriptAction\n  ): Promise<Record<string, unknown>> {\n    LoggerProxy.info('Sending event', {\n      module: CC_FILE,\n      method: METHODS.SEND_EVENT,\n      interactionId,\n      data: {eventType, eventName, action},\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n    ]);\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType,\n          eventName,\n          eventDetails: {\n            data: {\n              interactionId,\n              action,\n              actionTimeStamp: String(Date.now()),\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n        {agentId, orgId, interactionId, eventType, eventName, action},\n        ['operational']\n      );\n\n      return response?.body || {};\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n        {\n          interactionId,\n          eventType,\n          eventName,\n          action,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.SEND_EVENT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches historic transcripts for an interaction.\n   * This API is allowed only when real-time transcription feature is enabled.\n   *\n   * @param interactionId - interaction/conversation identifier\n   */\n  public async fetchHistoricTranscripts(\n    agentId: string,\n    interactionId: string\n  ): Promise<HistoricTranscriptsResponse> {\n    LoggerProxy.info('Fetching historic transcripts', {\n      module: CC_FILE,\n      method: METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n      interactionId,\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n    ]);\n    if (!this.aiFeature?.realtimeTranscripts?.enable) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'),\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          interactionId,\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n        {agentId, orgId, interactionId},\n        ['operational']\n      );\n\n      return response.body as HistoricTranscriptsResponse;\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n        {\n          interactionId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n      if (error instanceof Error) {\n        throw error;\n      }\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n}\n\nexport default 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package/dist/services/agent/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["AGENT_EVENTS","exports"],"sources":["types.ts"],"sourcesContent":["import {Msg} from '../core/GlobalTypes';\n\n/**\n * Response type received when an agent successfully logs out from the system\n * @public\n * @remarks\n * This type represents the response message sent by the server when an agent\n * successfully logs out. It includes essential details about the logout action\n * and the agent's final state.\n */\nexport type LogoutSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the logout request */\n  trackingId: string;\n  /** Current session ID of the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** Current status of the agent (e.g., 'LoggedOut') */\n  status: string;\n  /** Detailed status information */\n  subStatus: string;\n  /** Identity of who initiated the logout if not the agent themselves */\n  loggedOutBy?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Type identifier for logout success event */\n  type: 'AgentLogoutSuccess';\n}>;\n\n/**\n * Response type received when an agent successfully relogins to the system\n * @public\n * @remarks\n * Represents the response message when an agent successfully re-authenticates.\n * Contains comprehensive information about the agent's new session, including\n * their state, assigned channels, and device information.\n */\nexport type ReloginSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the relogin request */\n  trackingId: string;\n  /** Auxiliary code ID for the agent's initial state */\n  auxCodeId: string;\n  /** ID of the team the agent belongs to */\n  teamId: string;\n  /** New session ID assigned to the agent */\n  agentSessionId: string;\n  /** Directory number assigned to the agent */\n  dn: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** List of active interaction IDs */\n  interactionIds: string[];\n  /** Indicates if login is via extension */\n  isExtension: boolean;\n  /** Current login status */\n  status: 'LoggedIn';\n  /** Current sub-status */\n  subStatus: 'Idle';\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp: number;\n  /** Reason for the last state change */\n  lastStateChangeReason?: string;\n  /** Type of agent profile */\n  profileType: string;\n  /** Map of channel types to channel IDs */\n  channelsMap: Record<string, string[]>;\n  /** Phone number for dialing */\n  dialNumber?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Type of device being used */\n  deviceType?: DeviceType;\n  /** Unique identifier of the device */\n  deviceId?: string | null;\n  /** Flag indicating if emergency modal was shown */\n  isEmergencyModalAlreadyDisplayed?: boolean;\n  /** Type identifier for relogin success event */\n  type: 'AgentReloginSuccess';\n}>;\n\n/**\n * Response type received when an agent's state is successfully changed\n * @public\n * @remarks\n * Contains information about the agent's new state, including who initiated\n * the change and timestamps for tracking state transitions.\n */\nexport type StateChangeSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the state change request */\n  trackingId: string;\n  /** Auxiliary code ID associated with the new state */\n  auxCodeId: string;\n  /** Current session ID of the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** Current status of the agent */\n  status: string;\n  /** Detailed status indicating availability */\n  subStatus: 'Available' | 'Idle';\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of current state change */\n  lastStateChangeTimestamp: number;\n  /** Type identifier for state change success event */\n  type: 'AgentStateChangeSuccess';\n  /** Identity of who initiated the state change */\n  changedBy: string | null;\n  /** ID of the user who initiated the change */\n  changedById: string | null;\n  /** Name of the user who initiated the change */\n  changedByName: string | null;\n  /** Reason for the state change */\n  lastStateChangeReason: string;\n}>;\n\n/**\n * Response type received when an agent successfully logs into their station\n * @public\n * @remarks\n * Represents the success response when an agent logs into their workstation.\n * Includes details about the agent's initial state, assigned teams, and channels.\n */\nexport type StationLoginSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the station login request */\n  trackingId: string;\n  /** Auxiliary code ID for initial state */\n  auxCodeId: string;\n  /** ID of the team the agent belongs to */\n  teamId: string;\n  /** New session ID assigned to the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** List of active interaction IDs */\n  interactionIds: string[];\n  /** Current login status */\n  status: string;\n  /** Current availability status */\n  subStatus: 'Available' | 'Idle';\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp: number;\n  /** Type of agent profile */\n  profileType: string;\n  /** Map of channel types to channel IDs */\n  channelsMap: Record<string, string[]>;\n  /** Phone number for dialing */\n  dialNumber?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Session ID of the supervising agent if applicable */\n  supervisorSessionId?: string;\n  /** Type identifier for station login success event */\n  type: 'AgentStationLoginSuccess';\n}>;\n\n/**\n * Extended response type for station login success that includes notification tracking\n * @public\n * @remarks\n * Similar to StationLoginSuccess but includes additional fields for notification\n * tracking and multimedia profile settings.\n */\nexport type StationLoginSuccessResponse = {\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the station login request */\n  trackingId: string;\n  /** Auxiliary code ID for initial state */\n  auxCodeId: string;\n  /** ID of the team the agent belongs to */\n  teamId: string;\n  /** New session ID assigned to the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** List of active interaction IDs */\n  interactionIds: string[];\n  /** Current login status */\n  status: string;\n  /** Current availability status */\n  subStatus: 'Available' | 'Idle';\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp: number;\n  /** Type of agent profile */\n  profileType: string;\n  /** Multimedia profile capacity settings */\n  mmProfile: {\n    /** Maximum concurrent chat capacity */\n    chat: number;\n    /** Maximum concurrent email capacity */\n    email: number;\n    /** Maximum concurrent social media capacity */\n    social: number;\n    /** Maximum concurrent voice call capacity */\n    telephony: number;\n  };\n  /** Phone number for dialing */\n  dialNumber?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Session ID of the supervising agent if applicable */\n  supervisorSessionId?: string;\n  /** Type identifier for station login success event */\n  type: 'AgentStationLoginSuccess';\n  /** Tracking ID for notifications */\n  notifsTrackingId: string;\n};\n\n/**\n * Extended response type for agent device type update success\n * @public\n * @remarks\n * Represents the response when an agent's device type is successfully updated.\n * Contains all the details of the agent's session and device configuration.\n */\nexport type DeviceTypeUpdateSuccess = Omit<StationLoginSuccessResponse, 'type'> & {\n  type: 'AgentDeviceTypeUpdateSuccess';\n};\n/**\n * Parameters required for initiating an agent logout\n * @public\n * @remarks\n * Defines the parameters that can be provided when logging out an agent,\n * including the reason for logout which helps with reporting and auditing.\n */\nexport type Logout = {\n  /** Reason for the logout action */\n  logoutReason?:\n    | 'User requested logout'\n    | 'Inactivity Logout'\n    | 'User requested agent device change';\n};\n\n/**\n * Represents the possible states an agent can be in\n * @public\n * @remarks\n * Defines the various states an agent can transition between during their session.\n * Common states include 'Available' (ready to handle interactions), 'Idle' (on break\n * or not ready), and 'RONA' (Response on No Answer).\n */\nexport type AgentState = 'Available' | 'Idle' | 'RONA' | string;\n\n/**\n * Parameters required for changing an agent's state\n * @public\n * @remarks\n * Defines the necessary information for transitioning an agent from one state to another.\n */\nexport type StateChange = {\n  /** New state to transition the agent to */\n  state: AgentState;\n  /** Auxiliary code ID associated with the state change */\n  auxCodeId: string;\n  /** Reason for the state change */\n  lastStateChangeReason?: string;\n  /** ID of the agent whose state is being changed */\n  agentId?: string;\n};\n\n/**\n * Parameters required for agent station login\n * @public\n * @remarks\n * Contains all the necessary information for logging an agent into their workstation,\n * including team assignments, roles, and device configurations.\n */\nexport type UserStationLogin = {\n  /** Phone number for dialing */\n  dialNumber?: string | null;\n  /** Directory number */\n  dn?: string | null;\n  /** ID of the team the agent belongs to */\n  teamId: string | null;\n  /** Name of the team */\n  teamName: string | null;\n  /** List of roles assigned to the agent */\n  roles?: Array<string>;\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Indicates if agent uses a different DN than their assigned one */\n  usesOtherDN: boolean;\n  /** ID of the agent's skill profile */\n  skillProfileId?: string;\n  /** ID of the initial auxiliary state code */\n  auxCodeId: string;\n  /** Indicates if login is via extension */\n  isExtension?: boolean;\n  /** Type of device being used */\n  deviceType?: DeviceType;\n  /** Unique identifier of the device */\n  deviceId?: string | null;\n  /** Flag indicating if emergency modal was shown */\n  isEmergencyModalAlreadyDisplayed?: boolean;\n};\n\n/**\n * Available options for agent login methods\n * @public\n * @remarks\n * Defines the supported methods for agent login:\n * - AGENT_DN: Login using agent's direct number\n * - EXTENSION: Login using extension number\n * - BROWSER: Browser-based login\n */\nexport type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';\n\n/**\n * Type of device used for agent login\n * @public\n * @remarks\n * Represents the type of device being used for login. Can be one of the standard\n * LoginOptions or a custom device type string.\n */\nexport type DeviceType = LoginOption | string;\n\n/**\n * Parameters for retrieving buddy agent information\n * @public\n * @remarks\n * Defines the criteria for fetching information about other agents (buddies)\n * in the system, allowing filtering by profile, media type, and state.\n */\nexport type BuddyAgents = {\n  agentProfileId: string;\n  mediaType: string;\n  /** Filter for agent state eg : Available | Idle  */\n  state?: string;\n};\n\n/**\n * Detailed information about a buddy agent\n * @public\n * @remarks\n * Contains comprehensive information about a buddy agent including their\n * current state, assignments, and contact information.\n */\nexport type BuddyDetails = {\n  agentId: string;\n  state: string;\n  teamId: string;\n  dn: string;\n  agentName: string;\n  siteId: string;\n};\n\n/**\n * Response type received when successfully retrieving buddy agent information\n * @public\n * @remarks\n * Contains the list of buddy agents and their details returned from a buddy\n * agent lookup request. Used for monitoring team member statuses and availability.\n */\nexport type BuddyAgentsSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the requesting agent */\n  agentId: string;\n  /** Tracking ID for the buddy list request */\n  trackingId: string;\n  /** Current session ID of the requesting agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** Type identifier for buddy agents response */\n  type: 'BuddyAgents';\n  /** List of buddy agents and their details */\n  agentList: Array<BuddyDetails>;\n}>;\n\n/**\n * Events emitted by the agent service for various state changes and actions\n * @public\n * @remarks\n * Enumeration of all possible events that can be emitted by the agent service.\n * These events can be used to track and respond to changes in agent state,\n * login status, and other important agent-related activities.\n */\nexport enum AGENT_EVENTS {\n  /** Emitted when an agent's state changes (e.g., Available to Idle) */\n  AGENT_STATE_CHANGE = 'agent:stateChange',\n\n  /** Emitted when multiple logins are detected for the same agent */\n  AGENT_MULTI_LOGIN = 'agent:multiLogin',\n\n  /** Emitted when an agent successfully logs into their station */\n  AGENT_STATION_LOGIN_SUCCESS = 'agent:stationLoginSuccess',\n\n  /** Emitted when station login attempt fails */\n  AGENT_STATION_LOGIN_FAILED = 'agent:stationLoginFailed',\n\n  /** Emitted when an agent successfully logs out */\n  AGENT_LOGOUT_SUCCESS = 'agent:logoutSuccess',\n\n  /** Emitted when logout attempt fails */\n  AGENT_LOGOUT_FAILED = 'agent:logoutFailed',\n\n  /** Emitted when an agent's directory number is successfully registered */\n  AGENT_DN_REGISTERED = 'agent:dnRegistered',\n\n  /** Emitted when an agent successfully re-authenticates */\n  AGENT_RELOGIN_SUCCESS = 'agent:reloginSuccess',\n\n  /** Emitted when agent state change is successful */\n  AGENT_STATE_CHANGE_SUCCESS = 'agent:stateChangeSuccess',\n\n  /** Emitted when agent state change attempt fails */\n  AGENT_STATE_CHANGE_FAILED = 'agent:stateChangeFailed',\n}\n"],"mappings":";;;;;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAwBA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAoDA;AACA;AACA;AACA;AACA;AACA;AACA;AAkCA;AACA;AACA;AACA;AACA;AACA;AACA;AA0CA;AACA;AACA;AACA;AACA;AACA;AACA;AAqDA;AACA;AACA;AACA;AACA;AACA;AACA;AAIA;AACA;AACA;AACA;AACA;AACA;AACA;AASA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AACA;AAYA;AACA;AACA;AACA;AACA;AACA;AACA;AA8BA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AACA;AACA;AACA;AAkBA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAPA,IAQYA,YAAY,GAAAC,OAAA,CAAAD,YAAA,0BAAZA,YAAY;EACtB;EADUA,YAAY;EAItB;EAJUA,YAAY;EAOtB;EAPUA,YAAY;EAUtB;EAVUA,YAAY;EAatB;EAbUA,YAAY;EAgBtB;EAhBUA,YAAY;EAmBtB;EAnBUA,YAAY;EAsBtB;EAtBUA,YAAY;EAyBtB;EAzBUA,YAAY;EA4BtB;EA5BUA,YAAY;EAAA,OAAZA,YAAY;AAAA","ignoreList":[]}
+{"version":3,"names":["AGENT_EVENTS","exports"],"sources":["types.ts"],"sourcesContent":["import {Msg} from '../core/GlobalTypes';\n\n/**\n * Response type received when an agent successfully logs out from the system\n * @public\n * @remarks\n * This type represents the response message sent by the server when an agent\n * successfully logs out. It includes essential details about the logout action\n * and the agent's final state.\n */\nexport type LogoutSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the logout request */\n  trackingId: string;\n  /** Current session ID of the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** Current status of the agent (e.g., 'LoggedOut') */\n  status: string;\n  /** Detailed status information */\n  subStatus: string;\n  /** Identity of who initiated the logout if not the agent themselves */\n  loggedOutBy?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Type identifier for logout success event */\n  type: 'AgentLogoutSuccess';\n}>;\n\n/**\n * Response type received when an agent successfully relogins to the system\n * @public\n * @remarks\n * Represents the response message when an agent successfully re-authenticates.\n * Contains comprehensive information about the agent's new session, including\n * their state, assigned channels, and device information.\n */\nexport type ReloginSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the relogin request */\n  trackingId: string;\n  /** Auxiliary code ID for the agent's initial state */\n  auxCodeId: string;\n  /** ID of the team the agent belongs to */\n  teamId: string;\n  /** New session ID assigned to the agent */\n  agentSessionId: string;\n  /** Directory number assigned to the agent */\n  dn: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** List of active interaction IDs */\n  interactionIds: string[];\n  /** Indicates if login is via extension */\n  isExtension: boolean;\n  /** Current login status */\n  status: 'LoggedIn';\n  /** Current sub-status */\n  subStatus: 'Idle';\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp: number;\n  /** Reason for the last state change */\n  lastStateChangeReason?: string;\n  /** Type of agent profile */\n  profileType: string;\n  /** Map of channel types to channel IDs */\n  channelsMap: Record<string, string[]>;\n  /** Phone number for dialing */\n  dialNumber?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Type of device being used */\n  deviceType?: DeviceType;\n  /** Unique identifier of the device */\n  deviceId?: string | null;\n  /** Flag indicating if emergency modal was shown */\n  isEmergencyModalAlreadyDisplayed?: boolean;\n  /** Type identifier for relogin success event */\n  type: 'AgentReloginSuccess';\n}>;\n\n/**\n * Response type received when an agent's state is successfully changed\n * @public\n * @remarks\n * Contains information about the agent's new state, including who initiated\n * the change and timestamps for tracking state transitions.\n */\nexport type StateChangeSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the state change request */\n  trackingId: string;\n  /** Auxiliary code ID associated with the new state */\n  auxCodeId: string;\n  /** Current session ID of the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** Current status of the agent */\n  status: string;\n  /** Detailed status indicating availability */\n  subStatus: 'Available' | 'Idle';\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of current state change */\n  lastStateChangeTimestamp: number;\n  /** Type identifier for state change success event */\n  type: 'AgentStateChangeSuccess';\n  /** Identity of who initiated the state change */\n  changedBy: string | null;\n  /** ID of the user who initiated the change */\n  changedById: string | null;\n  /** Name of the user who initiated the change */\n  changedByName: string | null;\n  /** Reason for the state change */\n  lastStateChangeReason: string;\n}>;\n\n/**\n * Response type received when an agent successfully logs into their station\n * @public\n * @remarks\n * Represents the success response when an agent logs into their workstation.\n * Includes details about the agent's initial state, assigned teams, and channels.\n */\nexport type StationLoginSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the station login request */\n  trackingId: string;\n  /** Auxiliary code ID for initial state */\n  auxCodeId: string;\n  /** ID of the team the agent belongs to */\n  teamId: string;\n  /** New session ID assigned to the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** List of active interaction IDs */\n  interactionIds: string[];\n  /** Current login status */\n  status: string;\n  /** Current availability status */\n  subStatus: 'Available' | 'Idle';\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp: number;\n  /** Type of agent profile */\n  profileType: string;\n  /** Map of channel types to channel IDs */\n  channelsMap: Record<string, string[]>;\n  /** Phone number for dialing */\n  dialNumber?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Session ID of the supervising agent if applicable */\n  supervisorSessionId?: string;\n  /** Type identifier for station login success event */\n  type: 'AgentStationLoginSuccess';\n}>;\n\n/**\n * Extended response type for station login success that includes notification tracking\n * @public\n * @remarks\n * Similar to StationLoginSuccess but includes additional fields for notification\n * tracking and multimedia profile settings.\n */\nexport type StationLoginSuccessResponse = {\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the station login request */\n  trackingId: string;\n  /** Auxiliary code ID for initial state */\n  auxCodeId: string;\n  /** ID of the team the agent belongs to */\n  teamId: string;\n  /** New session ID assigned to the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** List of active interaction IDs */\n  interactionIds: string[];\n  /** Current login status */\n  status: string;\n  /** Current availability status */\n  subStatus: 'Available' | 'Idle';\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp: number;\n  /** Type of agent profile */\n  profileType: string;\n  /** Multimedia profile capacity settings */\n  mmProfile: {\n    /** Maximum concurrent chat capacity */\n    chat: number;\n    /** Maximum concurrent email capacity */\n    email: number;\n    /** Maximum concurrent social media capacity */\n    social: number;\n    /** Maximum concurrent voice call capacity */\n    telephony: number;\n  };\n  /** Phone number for dialing */\n  dialNumber?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Session ID of the supervising agent if applicable */\n  supervisorSessionId?: string;\n  /** Type identifier for station login success event */\n  type: 'AgentStationLoginSuccess';\n  /** Tracking ID for notifications */\n  notifsTrackingId: string;\n};\n\n/**\n * Extended response type for agent device type update success\n * @public\n * @remarks\n * Represents the response when an agent's device type is successfully updated.\n * Contains all the details of the agent's session and device configuration.\n */\nexport type DeviceTypeUpdateSuccess = Omit<StationLoginSuccessResponse, 'type'> & {\n  type: 'AgentDeviceTypeUpdateSuccess';\n};\n/**\n * Parameters required for initiating an agent logout\n * @public\n * @remarks\n * Defines the parameters that can be provided when logging out an agent,\n * including the reason for logout which helps with reporting and auditing.\n */\nexport type Logout = {\n  /** Reason for the logout action */\n  logoutReason?:\n    | 'User requested logout'\n    | 'Inactivity Logout'\n    | 'User requested agent profile update';\n};\n\n/**\n * Represents the possible states an agent can be in\n * @public\n * @remarks\n * Defines the various states an agent can transition between during their session.\n * Common states include 'Available' (ready to handle interactions), 'Idle' (on break\n * or not ready), and 'RONA' (Response on No Answer).\n */\nexport type AgentState = 'Available' | 'Idle' | 'RONA' | string;\n\n/**\n * Parameters required for changing an agent's state\n * @public\n * @remarks\n * Defines the necessary information for transitioning an agent from one state to another.\n */\nexport type StateChange = {\n  /** New state to transition the agent to */\n  state: AgentState;\n  /** Auxiliary code ID associated with the state change */\n  auxCodeId: string;\n  /** Reason for the state change */\n  lastStateChangeReason?: string;\n  /** ID of the agent whose state is being changed */\n  agentId?: string;\n};\n\n/**\n * Parameters required for agent station login\n * @public\n * @remarks\n * Contains all the necessary information for logging an agent into their workstation,\n * including team assignments, roles, and device configurations.\n */\nexport type UserStationLogin = {\n  /** Phone number for dialing */\n  dialNumber?: string | null;\n  /** Directory number */\n  dn?: string | null;\n  /** ID of the team the agent belongs to */\n  teamId: string | null;\n  /** Name of the team */\n  teamName: string | null;\n  /** List of roles assigned to the agent */\n  roles?: Array<string>;\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Indicates if agent uses a different DN than their assigned one */\n  usesOtherDN: boolean;\n  /** ID of the agent's skill profile */\n  skillProfileId?: string;\n  /** ID of the initial auxiliary state code */\n  auxCodeId: string;\n  /** Indicates if login is via extension */\n  isExtension?: boolean;\n  /** Type of device being used */\n  deviceType?: DeviceType;\n  /** Unique identifier of the device */\n  deviceId?: string | null;\n  /** Flag indicating if emergency modal was shown */\n  isEmergencyModalAlreadyDisplayed?: boolean;\n};\n\n/**\n * Available options for agent login methods\n * @public\n * @remarks\n * Defines the supported methods for agent login:\n * - AGENT_DN: Login using agent's direct number\n * - EXTENSION: Login using extension number\n * - BROWSER: Browser-based login\n */\nexport type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';\n\n/**\n * Type of device used for agent login\n * @public\n * @remarks\n * Represents the type of device being used for login. Can be one of the standard\n * LoginOptions or a custom device type string.\n */\nexport type DeviceType = LoginOption | string;\n\n/**\n * Parameters for retrieving buddy agent information\n * @public\n * @remarks\n * Defines the criteria for fetching information about other agents (buddies)\n * in the system, allowing filtering by profile, media type, and state.\n */\nexport type BuddyAgents = {\n  agentProfileId: string;\n  mediaType: string;\n  /** Filter for agent state eg : Available | Idle  */\n  state?: string;\n};\n\n/**\n * Detailed information about a buddy agent\n * @public\n * @remarks\n * Contains comprehensive information about a buddy agent including their\n * current state, assignments, and contact information.\n */\nexport type BuddyDetails = {\n  agentId: string;\n  state: string;\n  teamId: string;\n  dn: string;\n  agentName: string;\n  siteId: string;\n};\n\n/**\n * Response type received when successfully retrieving buddy agent information\n * @public\n * @remarks\n * Contains the list of buddy agents and their details returned from a buddy\n * agent lookup request. Used for monitoring team member statuses and availability.\n */\nexport type BuddyAgentsSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the requesting agent */\n  agentId: string;\n  /** Tracking ID for the buddy list request */\n  trackingId: string;\n  /** Current session ID of the requesting agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** Type identifier for buddy agents response */\n  type: 'BuddyAgents';\n  /** List of buddy agents and their details */\n  agentList: Array<BuddyDetails>;\n}>;\n\n/**\n * Events emitted by the agent service for various state changes and actions\n * @public\n * @remarks\n * Enumeration of all possible events that can be emitted by the agent service.\n * These events can be used to track and respond to changes in agent state,\n * login status, and other important agent-related activities.\n */\nexport enum AGENT_EVENTS {\n  /** Emitted when an agent's state changes (e.g., Available to Idle) */\n  AGENT_STATE_CHANGE = 'agent:stateChange',\n\n  /** Emitted when multiple logins are detected for the same agent */\n  AGENT_MULTI_LOGIN = 'agent:multiLogin',\n\n  /** Emitted when an agent successfully logs into their station */\n  AGENT_STATION_LOGIN_SUCCESS = 'agent:stationLoginSuccess',\n\n  /** Emitted when station login attempt fails */\n  AGENT_STATION_LOGIN_FAILED = 'agent:stationLoginFailed',\n\n  /** Emitted when an agent successfully logs out */\n  AGENT_LOGOUT_SUCCESS = 'agent:logoutSuccess',\n\n  /** Emitted when logout attempt fails */\n  AGENT_LOGOUT_FAILED = 'agent:logoutFailed',\n\n  /** Emitted when an agent's directory number is successfully registered */\n  AGENT_DN_REGISTERED = 'agent:dnRegistered',\n\n  /** Emitted when an agent successfully re-authenticates */\n  AGENT_RELOGIN_SUCCESS = 'agent:reloginSuccess',\n\n  /** Emitted when agent state change is successful */\n  AGENT_STATE_CHANGE_SUCCESS = 'agent:stateChangeSuccess',\n\n  /** Emitted when agent state change attempt fails */\n  AGENT_STATE_CHANGE_FAILED = 'agent:stateChangeFailed',\n}\n"],"mappings":";;;;;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAwBA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAoDA;AACA;AACA;AACA;AACA;AACA;AACA;AAkCA;AACA;AACA;AACA;AACA;AACA;AACA;AA0CA;AACA;AACA;AACA;AACA;AACA;AACA;AAqDA;AACA;AACA;AACA;AACA;AACA;AACA;AAIA;AACA;AACA;AACA;AACA;AACA;AACA;AASA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AACA;AAYA;AACA;AACA;AACA;AACA;AACA;AACA;AA8BA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AACA;AACA;AACA;AAkBA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAPA,IAQYA,YAAY,GAAAC,OAAA,CAAAD,YAAA,0BAAZA,YAAY;EACtB;EADUA,YAAY;EAItB;EAJUA,YAAY;EAOtB;EAPUA,YAAY;EAUtB;EAVUA,YAAY;EAatB;EAbUA,YAAY;EAgBtB;EAhBUA,YAAY;EAmBtB;EAnBUA,YAAY;EAsBtB;EAtBUA,YAAY;EAyBtB;EAzBUA,YAAY;EA4BtB;EA5BUA,YAAY;EAAA,OAAZA,YAAY;AAAA","ignoreList":[]}

package/dist/services/config/Util.js

@@ -118,7 +118,8 @@ function parseAgentConfigs(profileData) {
     orgSettingsData,
     agentProfileData,
     dialPlanData,
-    urlMapping
+    urlMapping,
+    aiFeatureFlags
   } = profileData;
   const tenantDataTimeout = tenantData.timeoutDesktopInactivityEnabled ? tenantData.timeoutDesktopInactivityMins : null;
   const inactivityTimeoutTimer = agentProfileData.timeoutDesktopInactivityCustomEnabled ? agentProfileData.timeoutDesktopInactivityMins : tenantDataTimeout;
@@ -132,6 +133,7 @@ function parseAgentConfigs(profileData) {
   }); // pushing available state to idle codes
 
   const defaultWrapUpData = getDefaultWrapUpCode(wrapupCodes);
+  const aiFeature = aiFeatureFlags?.data && aiFeatureFlags.data.length > 0 ? aiFeatureFlags.data[0] : undefined;
   const finalData = {
     teams: teamData,
     defaultDn: userData.defaultDialledNumber,
@@ -153,6 +155,7 @@ function parseAgentConfigs(profileData) {
     siteId: userData.siteId,
     enterpriseId: orgInfoData.tenantId,
     tenantTimezone: orgInfoData.timezone,
+    environment: orgInfoData.environment,
     privacyShieldVisible: tenantData.privacyShieldVisible,
     organizationIdleCodes: [],
     // TODO: for supervisor, getOrgFilteredIdleCodes(auxCodes, false),
@@ -196,7 +199,8 @@ function parseAgentConfigs(profileData) {
     maskSensitiveData: orgSettingsData.maskSensitiveData ? orgSettingsData.maskSensitiveData : false,
     microsoftConfig: getMsftConfig(agentProfileData),
     webexConfig: getWebexConfig(agentProfileData),
-    lostConnectionRecoveryTimeout: tenantData.lostConnectionRecoveryTimeout || _constants.LOST_CONNECTION_RECOVERY_TIMEOUT
+    lostConnectionRecoveryTimeout: tenantData.lostConnectionRecoveryTimeout || _constants.LOST_CONNECTION_RECOVERY_TIMEOUT,
+    aiFeature
   };
   return finalData;
 }