@webex/contact-center 3.11.0-next.21 → 3.11.0-next.23

package/dist/services/task/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["DESTINATION_TYPE","exports","QUEUE","DIALNUMBER","AGENT","ENTRYPOINT","CONSULT_TRANSFER_DESTINATION_TYPE","MEDIA_CHANNEL","EMAIL","CHAT","TELEPHONY","SOCIAL","SMS","FACEBOOK","WHATSAPP","TASK_EVENTS"],"sources":["types.ts"],"sourcesContent":["import {CallId} from '@webex/calling/dist/types/common/types';\nimport EventEmitter from 'events';\nimport {Msg} from '../core/GlobalTypes';\nimport AutoWrapup from './AutoWrapup';\n\n/**\n * Unique identifier for a task in the contact center system\n * @public\n */\nexport type TaskId = string;\n\n/**\n * Helper type for creating enum-like objects with type safety\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Defines the valid destination types for routing tasks within the contact center\n * Used to specify where a task should be directed\n * @public\n */\nexport const DESTINATION_TYPE = {\n  /** Route task to a specific queue */\n  QUEUE: 'queue',\n  /** Route task to a specific dial number */\n  DIALNUMBER: 'dialNumber',\n  /** Route task to a specific agent */\n  AGENT: 'agent',\n  /** Route task to an entry point (supported only for consult operations) */\n  ENTRYPOINT: 'entryPoint',\n};\n\n/**\n * Type representing valid destination types for task routing\n * Derived from the DESTINATION_TYPE constant\n * @public\n */\nexport type DestinationType = Enum<typeof DESTINATION_TYPE>;\n\n/**\n * Defines the valid destination types for consult transfer operations\n * Used when transferring a task after consultation\n * @public\n */\nexport const CONSULT_TRANSFER_DESTINATION_TYPE = {\n  /** Transfer to a specific agent */\n  AGENT: 'agent',\n  /** Transfer to an entry point */\n  ENTRYPOINT: 'entryPoint',\n  /** Transfer to a dial number */\n  DIALNUMBER: 'dialNumber',\n  /** Transfer to a queue */\n  QUEUE: 'queue',\n};\n\n/**\n * Type representing valid destination types for consult transfers\n * Derived from the CONSULT_TRANSFER_DESTINATION_TYPE constant\n * @public\n */\nexport type ConsultTransferDestinationType = Enum<typeof CONSULT_TRANSFER_DESTINATION_TYPE>;\n\n/**\n * Defines all supported media channel types for customer interactions\n * These represent the different ways customers can communicate with agents\n * @public\n */\nexport const MEDIA_CHANNEL = {\n  /** Email-based communication channel */\n  EMAIL: 'email',\n  /** Web-based chat communication channel */\n  CHAT: 'chat',\n  /** Voice/phone communication channel */\n  TELEPHONY: 'telephony',\n  /** Social media platform communication channel */\n  SOCIAL: 'social',\n  /** SMS text messaging communication channel */\n  SMS: 'sms',\n  /** Facebook Messenger communication channel */\n  FACEBOOK: 'facebook',\n  /** WhatsApp messaging communication channel */\n  WHATSAPP: 'whatsapp',\n} as const;\n\n/**\n * Type representing valid media channels\n * Derived from the MEDIA_CHANNEL constant\n * @public\n */\nexport type MEDIA_CHANNEL = Enum<typeof MEDIA_CHANNEL>;\n\n/**\n * Enumeration of all task-related events that can occur in the contact center system\n * These events represent different states and actions in the task lifecycle\n * @public\n */\nexport enum TASK_EVENTS {\n  /**\n   * Triggered when a new task is received by the system\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_INCOMING, (task: ITask) => {\n   *   console.log('New task received:', task.data.interactionId);\n   *   // Handle incoming task\n   * });\n   * ```\n   */\n  TASK_INCOMING = 'task:incoming',\n\n  /**\n   * Triggered when a task is successfully assigned to an agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_ASSIGNED, (task: ITask) => {\n   *   console.log('Task assigned:', task.data.interactionId);\n   *   // Begin handling the assigned task\n   * });\n   * ```\n   */\n  TASK_ASSIGNED = 'task:assigned',\n\n  /**\n   * Triggered when the media state of a task changes\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_MEDIA, (track: MediaStreamTrack) => {\n   *   // Handle media track updates\n   * });\n   * ```\n   */\n  TASK_MEDIA = 'task:media',\n\n  /**\n   * Triggered when a task is removed from an agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_UNASSIGNED, (task: ITask) => {\n   *   console.log('Task unassigned:', task.data.interactionId);\n   *   // Clean up task resources\n   * });\n   * ```\n   */\n  TASK_UNASSIGNED = 'task:unassigned',\n\n  /**\n   * Triggered when a task is placed on hold\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_HOLD, (task: ITask) => {\n   *   console.log('Task placed on hold:', task.data.interactionId);\n   *   // Update UI to show hold state\n   * });\n   * ```\n   */\n  TASK_HOLD = 'task:hold',\n\n  /**\n   * Triggered when a task is resumed from hold\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RESUME, (task: ITask) => {\n   *   console.log('Task resumed from hold:', task.data.interactionId);\n   *   // Update UI to show active state\n   * });\n   * ```\n   */\n  TASK_RESUME = 'task:resume',\n\n  /**\n   * Triggered when a consultation session ends\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_END, (task: ITask) => {\n   *   console.log('Consultation ended:', task.data.interactionId);\n   *   // Clean up consultation resources\n   * });\n   * ```\n   */\n  TASK_CONSULT_END = 'task:consultEnd',\n\n  /**\n   * Triggered when a queue consultation is cancelled\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, (task: ITask) => {\n   *   console.log('Queue consultation cancelled:', task.data.interactionId);\n   *   // Handle consultation cancellation\n   * });\n   * ```\n   */\n  TASK_CONSULT_QUEUE_CANCELLED = 'task:consultQueueCancelled',\n\n  /**\n   * Triggered when a queue consultation fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, (task: ITask) => {\n   *   console.log('Queue consultation failed:', task.data.interactionId);\n   *   // Handle consultation failure\n   * });\n   * ```\n   */\n  TASK_CONSULT_QUEUE_FAILED = 'task:consultQueueFailed',\n\n  /**\n   * Triggered when a consultation request is accepted\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_ACCEPTED, (task: ITask) => {\n   *   console.log('Consultation accepted:', task.data.interactionId);\n   *   // Begin consultation\n   * });\n   * ```\n   */\n  TASK_CONSULT_ACCEPTED = 'task:consultAccepted',\n\n  /**\n   * Triggered when consultation is in progress\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULTING, (task: ITask) => {\n   *   console.log('Consulting in progress:', task.data.interactionId);\n   *   // Handle ongoing consultation\n   * });\n   * ```\n   */\n  TASK_CONSULTING = 'task:consulting',\n\n  /**\n   * Triggered when a new consultation is created\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_CREATED, (task: ITask) => {\n   *   console.log('Consultation created:', task.data.interactionId);\n   *   // Initialize consultation\n   * });\n   * ```\n   */\n  TASK_CONSULT_CREATED = 'task:consultCreated',\n\n  /**\n   * Triggered when a consultation is offered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OFFER_CONSULT, (task: ITask) => {\n   *   console.log('Consultation offered:', task.data.interactionId);\n   *   // Handle consultation offer\n   * });\n   * ```\n   */\n  TASK_OFFER_CONSULT = 'task:offerConsult',\n\n  /**\n   * Triggered when a task is completed/terminated\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_END, (task: ITask) => {\n   *   console.log('Task ended:', task.data.interactionId);\n   *   // Clean up and finalize task\n   * });\n   * ```\n   */\n  TASK_END = 'task:end',\n\n  /**\n   * Triggered when a task enters wrap-up state\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_WRAPUP, (task: ITask) => {\n   *   console.log('Task in wrap-up:', task.data.interactionId);\n   *   // Begin wrap-up process\n   * });\n   * ```\n   */\n  TASK_WRAPUP = 'task:wrapup',\n\n  /**\n   * Triggered when task wrap-up is completed\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_WRAPPEDUP, (task: ITask) => {\n   *   console.log('Task wrapped up:', task.data.interactionId);\n   *   // Finalize task completion\n   * });\n   * ```\n   */\n  TASK_WRAPPEDUP = 'task:wrappedup',\n\n  /**\n   * Triggered when recording is paused\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSED, (task: ITask) => {\n   *   console.log('Recording paused:', task.data.interactionId);\n   *   // Update recording state\n   * });\n   * ```\n   */\n  TASK_RECORDING_PAUSED = 'task:recordingPaused',\n\n  /**\n   * Triggered when recording pause attempt fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, (task: ITask) => {\n   *   console.log('Recording pause failed:', task.data.interactionId);\n   *   // Handle pause failure\n   * });\n   * ```\n   */\n  TASK_RECORDING_PAUSE_FAILED = 'task:recordingPauseFailed',\n\n  /**\n   * Triggered when recording is resumed\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUMED, (task: ITask) => {\n   *   console.log('Recording resumed:', task.data.interactionId);\n   *   // Update recording state\n   * });\n   * ```\n   */\n  TASK_RECORDING_RESUMED = 'task:recordingResumed',\n\n  /**\n   * Triggered when recording resume attempt fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, (task: ITask) => {\n   *   console.log('Recording resume failed:', task.data.interactionId);\n   *   // Handle resume failure\n   * });\n   * ```\n   */\n  TASK_RECORDING_RESUME_FAILED = 'task:recordingResumeFailed',\n\n  /**\n   * Triggered when a task is rejected/unanswered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_REJECT, (task: ITask) => {\n   *   console.log('Task rejected:', task.data.interactionId);\n   *   // Handle task rejection\n   * });\n   * ```\n   */\n  TASK_REJECT = 'task:rejected',\n\n  /**\n   * Triggered when an outdial call fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OUTDIAL_FAILED, (reason: string) => {\n   *   console.log('Outdial failed:', reason);\n   *   // Handle outdial failure\n   * });\n   * ```\n   */\n  TASK_OUTDIAL_FAILED = 'task:outdialFailed',\n\n  /**\n   * Triggered when a task is populated with data\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_HYDRATE, (task: ITask) => {\n   *   console.log('Task hydrated:', task.data.interactionId);\n   *   // Process task data\n   * });\n   * ```\n   */\n  TASK_HYDRATE = 'task:hydrate',\n\n  /**\n   * Triggered when a new contact is offered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OFFER_CONTACT, (task: ITask) => {\n   *   console.log('Contact offered:', task.data.interactionId);\n   *   // Handle contact offer\n   * });\n   * ```\n   */\n  TASK_OFFER_CONTACT = 'task:offerContact',\n\n  /**\n   * Triggered when a task has been successfully auto-answered\n   * This event is emitted after the SDK automatically accepts a task due to:\n   * - WebRTC calls with auto-answer enabled\n   * - Agent-initiated outdial calls\n   * - Other auto-answer scenarios\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_AUTO_ANSWERED, (task: ITask) => {\n   *   console.log('Task auto-answered:', task.data.interactionId);\n   *   // Update UI - enable cancel button, etc.\n   * });\n   * ```\n   */\n  TASK_AUTO_ANSWERED = 'task:autoAnswered',\n\n  /**\n   * Triggered when a conference is being established\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, (task: ITask) => {\n   *   console.log('Conference establishing:', task.data.interactionId);\n   *   // Handle conference setup in progress\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_ESTABLISHING = 'task:conferenceEstablishing',\n\n  /**\n   * Triggered when a conference is started successfully\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_STARTED, (task: ITask) => {\n   *   console.log('Conference started:', task.data.interactionId);\n   *   // Handle conference start\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_STARTED = 'task:conferenceStarted',\n\n  /**\n   * Triggered when a conference fails to start\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_FAILED, (task: ITask) => {\n   *   console.log('Conference failed:', task.data.interactionId);\n   *   // Handle conference failure\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_FAILED = 'task:conferenceFailed',\n\n  /**\n   * Triggered when a conference is ended successfully\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_ENDED, (task: ITask) => {\n   *   console.log('Conference ended:', task.data.interactionId);\n   *   // Handle conference end\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_ENDED = 'task:conferenceEnded',\n\n  /**\n   * Triggered when a participant joins the conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_JOINED, (task: ITask) => {\n   *   console.log('Participant joined conference:', task.data.interactionId);\n   *   // Handle participant joining\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_JOINED = 'task:participantJoined',\n\n  /**\n   * Triggered when a participant leaves the conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT, (task: ITask) => {\n   *   console.log('Participant left conference:', task.data.interactionId);\n   *   // Handle participant leaving\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_LEFT = 'task:participantLeft',\n\n  /**\n   * Triggered when conference transfer is successful\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, (task: ITask) => {\n   *   console.log('Conference transferred:', task.data.interactionId);\n   *   // Handle successful conference transfer\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_TRANSFERRED = 'task:conferenceTransferred',\n\n  /**\n   * Triggered when conference transfer fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, (task: ITask) => {\n   *   console.log('Conference transfer failed:', task.data.interactionId);\n   *   // Handle failed conference transfer\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_TRANSFER_FAILED = 'task:conferenceTransferFailed',\n\n  /**\n   * Triggered when ending a conference fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, (task: ITask) => {\n   *   console.log('Conference end failed:', task.data.interactionId);\n   *   // Handle failed conference end\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_END_FAILED = 'task:conferenceEndFailed',\n\n  /**\n   * Triggered when participant exit from conference fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, (task: ITask) => {\n   *   console.log('Participant failed to leave conference:', task.data.interactionId);\n   *   // Handle failed participant exit\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_LEFT_FAILED = 'task:participantLeftFailed',\n\n  /**\n   * Triggered when a contact is merged\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_MERGED, (task: ITask) => {\n   *   console.log('Contact merged:', task.data.interactionId);\n   *   // Handle contact merge\n   * });\n   * ```\n   */\n  TASK_MERGED = 'task:merged',\n\n  /**\n   * Triggered when a participant enters post-call activity state\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, (task: ITask) => {\n   *   console.log('Participant in post-call activity:', task.data.interactionId);\n   *   // Handle post-call activity\n   * });\n   * ```\n   */\n  TASK_POST_CALL_ACTIVITY = 'task:postCallActivity',\n}\n\n/**\n * Represents a customer interaction within the contact center system\n * Contains comprehensive details about an ongoing customer interaction\n * @public\n */\nexport type Interaction = {\n  /** Indicates if the interaction is managed by Flow Control */\n  isFcManaged: boolean;\n  /** Indicates if the interaction has been terminated */\n  isTerminated: boolean;\n  /** The type of media channel for this interaction */\n  mediaType: MEDIA_CHANNEL;\n  /** List of previous virtual teams that handled this interaction */\n  previousVTeams: string[];\n  /** Current state of the interaction */\n  state: string;\n  /** Current virtual team handling the interaction */\n  currentVTeam: string;\n  /** List of participants in the interaction */\n  participants: any; // TODO: Define specific participant type\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Timestamp when the interaction was created */\n  createdTimestamp?: number;\n  /** Indicates if wrap-up assistance is enabled */\n  isWrapUpAssist?: boolean;\n  /** Detailed call processing information and metadata */\n  callProcessingDetails: {\n    /** Name of the Queue Manager handling this interaction */\n    QMgrName: string;\n    /** Indicates if the task should be self-serviced */\n    taskToBeSelfServiced: string;\n    /** Automatic Number Identification (caller's number) */\n    ani: string;\n    /** Display version of the ANI */\n    displayAni: string;\n    /** Dialed Number Identification Service number */\n    dnis: string;\n    /** Tenant identifier */\n    tenantId: string;\n    /** Queue identifier */\n    QueueId: string;\n    /** Virtual team identifier */\n    vteamId: string;\n    /** Indicates if pause/resume functionality is enabled */\n    pauseResumeEnabled?: string;\n    /** Duration of pause in seconds */\n    pauseDuration?: string;\n    /** Indicates if the interaction is currently paused */\n    isPaused?: string;\n    /** Indicates if recording is in progress */\n    recordInProgress?: string;\n    /** Indicates if recording has started */\n    recordingStarted?: string;\n    /** Indicates if Consult to Queue is in progress */\n    ctqInProgress?: string;\n    /** Indicates if outdial transfer to queue is enabled */\n    outdialTransferToQueueEnabled?: string;\n    /** IVR conversation transcript */\n    convIvrTranscript?: string;\n    /** Customer's name */\n    customerName: string;\n    /** Name of the virtual team */\n    virtualTeamName: string;\n    /** RONA (Redirection on No Answer) timeout in seconds */\n    ronaTimeout: string;\n    /** Category of the interaction */\n    category: string;\n    /** Reason for the interaction */\n    reason: string;\n    /** Source number for the interaction */\n    sourceNumber: string;\n    /** Source page that initiated the interaction */\n    sourcePage: string;\n    /** Application user identifier */\n    appUser: string;\n    /** Customer's contact number */\n    customerNumber: string;\n    /** Code indicating the reason for interaction */\n    reasonCode: string;\n    /** Path taken through the IVR system */\n    IvrPath: string;\n    /** Identifier for the IVR path */\n    pathId: string;\n    /** Email address or contact point that initiated the interaction */\n    fromAddress: string;\n    /** Identifier of the parent interaction for related interactions */\n    parentInteractionId?: string;\n    /** Identifier of the child interaction for related interactions */\n    childInteractionId?: string;\n    /** Type of relationship between parent and child interactions */\n    relationshipType?: string;\n    /** ANI of the parent interaction */\n    parent_ANI?: string;\n    /** DNIS of the parent interaction */\n    parent_DNIS?: string;\n    /** Indicates if the consulted destination agent has joined */\n    consultDestinationAgentJoined?: boolean | string;\n    /** Name of the destination agent for consultation */\n    consultDestinationAgentName?: string;\n    /** DN of the parent interaction's agent */\n    parent_Agent_DN?: string;\n    /** Name of the parent interaction's agent */\n    parent_Agent_Name?: string;\n    /** Team name of the parent interaction's agent */\n    parent_Agent_TeamName?: string;\n    /** Indicates if the interaction is in conference mode */\n    isConferencing?: string;\n    /** Type of monitoring being performed */\n    monitorType?: string;\n    /** Name of the workflow being executed */\n    workflowName?: string;\n    /** Identifier of the workflow */\n    workflowId?: string;\n    /** Indicates if monitoring is in invisible mode */\n    monitoringInvisibleMode?: string;\n    /** Identifier for the monitoring request */\n    monitoringRequestId?: string;\n    /** Timeout for participant invitation */\n    participantInviteTimeout?: string;\n    /** Filename for music on hold */\n    mohFileName?: string;\n    /** Flag for continuing recording during transfer */\n    CONTINUE_RECORDING_ON_TRANSFER?: string;\n    /** Entry point identifier */\n    EP_ID?: string;\n    /** Type of routing being used */\n    ROUTING_TYPE?: string;\n    /** Events registered with Flow Control Engine */\n    fceRegisteredEvents?: string;\n    /** Indicates if the interaction is parked */\n    isParked?: string;\n    /** Priority level of the interaction */\n    priority?: string;\n    /** Identifier for the routing strategy */\n    routingStrategyId?: string;\n    /** Current state of monitoring */\n    monitoringState?: string;\n    /** Indicates if blind transfer is in progress */\n    BLIND_TRANSFER_IN_PROGRESS?: boolean;\n    /** Desktop view configuration for Flow Control */\n    fcDesktopView?: string;\n    /** Agent ID who initiated the outdial call */\n    outdialAgentId?: string;\n  };\n  /** Main interaction identifier for related interactions */\n  mainInteractionId?: string;\n  /** Media-specific information for the interaction */\n  media: Record<\n    string,\n    {\n      /** Unique identifier for the media resource */\n      mediaResourceId: string;\n      /** Type of media channel */\n      mediaType: MEDIA_CHANNEL;\n      /** Media manager handling this media */\n      mediaMgr: string;\n      /** List of participant identifiers */\n      participants: string[];\n      /** Type of media */\n      mType: string;\n      /** Indicates if media is on hold */\n      isHold: boolean;\n      /** Timestamp when media was put on hold */\n      holdTimestamp: number | null;\n    }\n  >;\n  /** Owner of the interaction */\n  owner: string;\n  /** Primary media channel for the interaction */\n  mediaChannel: MEDIA_CHANNEL;\n  /** Direction information for the contact */\n  contactDirection: {type: string};\n  /** Type of outbound interaction */\n  outboundType?: string;\n  /** Parameters passed through the call flow */\n  callFlowParams: Record<\n    string,\n    {\n      /** Name of the parameter */\n      name: string;\n      /** Qualifier for the parameter */\n      qualifier: string;\n      /** Description of the parameter */\n      description: string;\n      /** Data type of the parameter value */\n      valueDataType: string;\n      /** Value of the parameter */\n      value: string;\n    }\n  >;\n};\n\n/**\n * Task payload containing detailed information about a contact center task\n * This structure encapsulates all relevant data for task management\n * @public\n */\nexport type TaskData = {\n  /** Unique identifier for the media resource handling this task */\n  mediaResourceId: string;\n  /** Type of event that triggered this task data */\n  eventType: string;\n  /** Timestamp when the event occurred */\n  eventTime?: number;\n  /** Identifier of the agent handling the task */\n  agentId: string;\n  /** Identifier of the destination agent for transfers/consults */\n  destAgentId: string;\n  /** Unique tracking identifier for the task */\n  trackingId: string;\n  /** Media resource identifier for consultation operations */\n  consultMediaResourceId: string;\n  /** Detailed interaction information */\n  interaction: Interaction;\n  /** Unique identifier for the participant */\n  participantId?: string;\n  /** Indicates if the task is from the owner */\n  fromOwner?: boolean;\n  /** Indicates if the task is to the owner */\n  toOwner?: boolean;\n  /** Identifier for child interaction in consult/transfer scenarios */\n  childInteractionId?: string;\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Current owner of the task */\n  owner: string;\n  /** Queue manager handling the task */\n  queueMgr: string;\n  /** Name of the queue where task is queued */\n  queueName?: string;\n  /** Type of the task */\n  type: string;\n  /** Timeout value for RONA (Redirection on No Answer) in seconds */\n  ronaTimeout?: number;\n  /** Indicates if the task is in consultation state */\n  isConsulted?: boolean;\n  /** Indicates if the task is in conference state */\n  isConferencing: boolean;\n  /** Indicates if a conference is currently in progress (2+ active agents) */\n  isConferenceInProgress?: boolean;\n  /** Identifier of agent who last updated the task */\n  updatedBy?: string;\n  /** Type of destination for transfer/consult */\n  destinationType?: string;\n  /** Indicates if the task was automatically resumed */\n  autoResumed?: boolean;\n  /** Code indicating the reason for an action */\n  reasonCode?: string | number;\n  /** Description of the reason for an action */\n  reason?: string;\n  /** Identifier of the consulting agent */\n  consultingAgentId?: string;\n  /** Unique identifier for the task */\n  taskId?: string;\n  /** Task details including state and media information */\n  task?: Interaction;\n  /** Unique identifier for monitoring offered events */\n  id?: string;\n  /** Indicates if the web call is muted */\n  isWebCallMute?: boolean;\n  /** Identifier for reservation interaction */\n  reservationInteractionId?: string;\n  /** Identifier for the reserved agent channel (used for campaign tasks) */\n  reservedAgentChannelId?: string;\n  /** Indicates if wrap-up is required for this task */\n  wrapUpRequired?: boolean;\n  /** Indicates if auto-answer is in progress for this task */\n  isAutoAnswering?: boolean;\n  /** Indicates if wrap-up is required for this task */\n  agentsPendingWrapUp?: string[];\n};\n\n/**\n * Type representing an agent contact message within the contact center system\n * Contains comprehensive interaction and task related details for agent operations\n * @public\n */\nexport type AgentContact = Msg<{\n  /** Unique identifier for the media resource */\n  mediaResourceId: string;\n  /** Type of the event (e.g., 'AgentDesktopMessage') */\n  eventType: string;\n  /** Timestamp when the event occurred */\n  eventTime?: number;\n  /** Unique identifier of the agent handling the contact */\n  agentId: string;\n  /** Identifier of the destination agent for transfers/consults */\n  destAgentId: string;\n  /** Unique tracking identifier for the contact */\n  trackingId: string;\n  /** Media resource identifier for consult operations */\n  consultMediaResourceId: string;\n  /** Detailed interaction information including media and participant data */\n  interaction: Interaction;\n  /** Unique identifier for the participant */\n  participantId?: string;\n  /** Indicates if the message is from the owner of the interaction */\n  fromOwner?: boolean;\n  /** Indicates if the message is to the owner of the interaction */\n  toOwner?: boolean;\n  /** Identifier for child interaction in case of consult/transfer */\n  childInteractionId?: string;\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Current owner of the interaction */\n  owner: string;\n  /** Queue manager handling the interaction */\n  queueMgr: string;\n  /** Name of the queue where interaction is queued */\n  queueName?: string;\n  /** Type of the contact/interaction */\n  type: string;\n  /** Timeout value for RONA (Redirection on No Answer) in seconds */\n  ronaTimeout?: number;\n  /** Indicates if the interaction is in consult state */\n  isConsulted?: boolean;\n  /** Indicates if the interaction is in conference state */\n  isConferencing: boolean;\n  /** Identifier of the agent who last updated the interaction */\n  updatedBy?: string;\n  /** Type of destination for transfer/consult */\n  destinationType?: string;\n  /** Indicates if the interaction was automatically resumed */\n  autoResumed?: boolean;\n  /** Code indicating the reason for an action */\n  reasonCode?: string | number;\n  /** Description of the reason for an action */\n  reason?: string;\n  /** Identifier of the consulting agent */\n  consultingAgentId?: string;\n  /** Unique identifier for the task */\n  taskId?: string;\n  /** Task details including media and state information */\n  task?: Interaction;\n  /** Identifier of the supervisor monitoring the interaction */\n  supervisorId?: string;\n  /** Type of monitoring (e.g., 'SILENT', 'BARGE_IN') */\n  monitorType?: string;\n  /** Dial number of the supervisor */\n  supervisorDN?: string;\n  /** Unique identifier for monitoring offered events */\n  id?: string;\n  /** Indicates if the web call is muted */\n  isWebCallMute?: boolean;\n  /** Identifier for reservation interaction */\n  reservationInteractionId?: string;\n  /** Identifier for the reserved agent channel */\n  reservedAgentChannelId?: string;\n  /** Current monitoring state information */\n  monitoringState?: {\n    /** Type of monitoring state */\n    type: string;\n  };\n  /** Name of the supervisor monitoring the interaction */\n  supervisorName?: string;\n}>;\n\n/**\n * Information about a virtual team in the contact center\n * @ignore\n */\nexport type VTeam = {\n  /** Profile ID of the agent in the virtual team */\n  agentProfileId: string;\n  /** Session ID of the agent in the virtual team */\n  agentSessionId: string;\n  /** Type of channel handled by the virtual team */\n  channelType: string;\n  /** Type of the virtual team */\n  type: string;\n  /** Optional tracking identifier */\n  trackingId?: string;\n};\n\n/**\n * Detailed information about a virtual team configuration\n * @ignore\n */\nexport type VteamDetails = {\n  /** Name of the virtual team */\n  name: string;\n  /** Type of channel handled by the virtual team */\n  channelType: string;\n  /** Unique identifier for the virtual team */\n  id: string;\n  /** Type of the virtual team */\n  type: string;\n  /** ID of the analyzer associated with the team */\n  analyzerId: string;\n};\n\n/**\n * Response type for successful virtual team operations\n * Contains details about virtual teams and their capabilities\n * @ignore\n */\nexport type VTeamSuccess = Msg<{\n  /** Response data containing team information */\n  data: {\n    /** List of virtual team details */\n    vteamList: Array<VteamDetails>;\n    /** Whether queue consultation is allowed */\n    allowConsultToQueue: boolean;\n  };\n  /** Method name from JavaScript */\n  jsMethod: string;\n  /** Data related to the call */\n  callData: string;\n  /** Session ID of the agent */\n  agentSessionId: string;\n}>;\n\n/**\n * Parameters for putting a task on hold or resuming from hold\n * @public\n */\nexport type HoldResumePayload = {\n  /** Unique identifier for the media resource to hold/resume */\n  mediaResourceId: string;\n};\n\n/**\n * Parameters for resuming a task's recording\n * @public\n */\nexport type ResumeRecordingPayload = {\n  /** Indicates if the recording was automatically resumed */\n  autoResumed: boolean;\n};\n\n/**\n * Parameters for transferring a task to another destination\n * @public\n */\nexport type TransferPayLoad = {\n  /** Destination identifier where the task will be transferred to */\n  to: string;\n  /** Type of the destination (queue, agent, etc.) */\n  destinationType: DestinationType;\n};\n\n/**\n * Parameters for initiating a consultative transfer\n * @public\n */\nexport type ConsultTransferPayLoad = {\n  /** Destination identifier for the consultation transfer */\n  to: string;\n  /** Type of the consultation transfer destination */\n  destinationType: ConsultTransferDestinationType;\n};\n\n/**\n * Parameters for initiating a consultation with another agent or queue\n * @public\n */\nexport type ConsultPayload = {\n  /** Destination identifier for the consultation */\n  to: string | undefined;\n  /** Type of the consultation destination (agent, queue, etc.) */\n  destinationType: DestinationType;\n  /** Whether to hold other participants during consultation (always true) */\n  holdParticipants?: boolean;\n};\n\n/**\n * Parameters for ending a consultation task\n * @public\n */\nexport type ConsultEndPayload = {\n  /** Indicates if this is a consultation operation */\n  isConsult: boolean;\n  /** Indicates if this involves a secondary entry point or DN agent */\n  isSecondaryEpDnAgent?: boolean;\n  /** Optional queue identifier for the consultation */\n  queueId?: string;\n  /** Identifier of the task being consulted */\n  taskId: string;\n};\n\n/**\n * Parameters for transferring a task to another destination\n * @public\n */\nexport type TransferPayload = {\n  /** Destination identifier where the task will be transferred */\n  to: string | undefined;\n  /** Type of the transfer destination */\n  destinationType: DestinationType;\n};\n\n/**\n * API payload for ending a consultation\n * This is the actual payload that is sent to the developer API\n * @public\n */\nexport type ConsultEndAPIPayload = {\n  /** Optional identifier of the queue involved in the consultation */\n  queueId?: string;\n};\n\n/**\n * Data required for consulting and conferencing operations\n * @public\n */\nexport type ConsultConferenceData = {\n  /** Identifier of the agent initiating consult/conference */\n  agentId?: string;\n  /** Target destination for the consult/conference */\n  to: string | undefined;\n  /** Type of destination (e.g., 'agent', 'queue') */\n  destinationType: string;\n};\n\n/**\n * Parameters required for cancelling a consult to queue operation\n * @public\n */\nexport type cancelCtq = {\n  /** Identifier of the agent cancelling the CTQ */\n  agentId: string;\n  /** Identifier of the queue where consult was initiated */\n  queueId: string;\n};\n\n/**\n * Parameters required for declining a task\n * @public\n */\nexport type declinePayload = {\n  /** Identifier of the media resource to decline */\n  mediaResourceId: string;\n};\n\n/**\n * Parameters for wrapping up a task with relevant completion details\n * @public\n */\nexport type WrapupPayLoad = {\n  /** The reason provided for wrapping up the task */\n  wrapUpReason: string;\n  /** Auxiliary code identifier associated with the wrap-up state */\n  auxCodeId: string;\n};\n\n/**\n * Configuration parameters for initiating outbound dialer tasks\n * @public\n */\nexport type DialerPayload = {\n  /** An entryPointId for respective task */\n  entryPointId: string;\n  /** A valid customer DN, on which the response is expected, maximum length 36 characters */\n  destination: string;\n  /** The direction of the call */\n  direction: 'OUTBOUND';\n  /** Schema-free data tuples to pass specific data based on outboundType (max 30 tuples) */\n  attributes: {[key: string]: string};\n  /** The media type for the request */\n  mediaType: 'telephony' | 'chat' | 'social' | 'email';\n  /** The outbound type for the task */\n  outboundType: 'OUTDIAL' | 'CALLBACK' | 'EXECUTE_FLOW';\n  /** The Outdial ANI number that will be used while making a call to the customer.  */\n  origin: string;\n};\n\n/**\n * Data structure for cleaning up contact resources\n * @public\n */\nexport type ContactCleanupData = {\n  /** Type of cleanup operation being performed */\n  type: string;\n  /** Organization identifier where cleanup is occurring */\n  orgId: string;\n  /** Identifier of the agent associated with the contacts */\n  agentId: string;\n  /** Detailed data about the cleanup operation */\n  data: {\n    /** Type of event that triggered the cleanup */\n    eventType: string;\n    /** Identifier of the interaction being cleaned up */\n    interactionId: string;\n    /** Organization identifier */\n    orgId: string;\n    /** Media manager handling the cleanup */\n    mediaMgr: string;\n    /** Tracking identifier for the cleanup operation */\n    trackingId: string;\n    /** Type of media being cleaned up */\n    mediaType: string;\n    /** Optional destination information */\n    destination?: string;\n    /** Whether this is a broadcast cleanup */\n    broadcast: boolean;\n    /** Type of cleanup being performed */\n    type: string;\n  };\n};\n\n/**\n * Response type for task public methods\n * Can be an {@link AgentContact} object containing updated task state,\n * an Error in case of failure, or void for operations that don't return data\n * @public\n */\nexport type TaskResponse = AgentContact | Error | void;\n\n/**\n * Interface for managing task-related operations in the contact center\n * Extends EventEmitter to support event-driven task updates\n */\nexport interface ITask extends EventEmitter {\n  /**\n   * Event data received in the Contact Center events.\n   * Contains detailed task information including interaction details, media resources,\n   * and participant data as defined in {@link TaskData}\n   */\n  data: TaskData;\n\n  /**\n   * Map associating tasks with their corresponding call identifiers.\n   */\n  webCallMap: Record<TaskId, CallId>;\n\n  /**\n   * Auto-wrapup timer for the task\n   * This is used to automatically wrap up tasks after a specified duration\n   * as defined in {@link AutoWrapup}\n   */\n  autoWrapup?: AutoWrapup;\n\n  /**\n   * Cancels the auto-wrapup timer for the task.\n   * This method stops the auto-wrapup process if it is currently active.\n   * Note: This is supported only in single session mode. Not supported in multi-session mode.\n   * @returns void\n   */\n  cancelAutoWrapupTimer(): void;\n\n  /**\n   * Deregisters all web call event listeners.\n   * Used when cleaning up task resources.\n   * @ignore\n   */\n  unregisterWebCallListeners(): void;\n\n  /**\n   * Updates the task data with new information\n   * @param newData - Updated task data to apply, must conform to {@link TaskData} structure\n   * @returns Updated task instance\n   * @ignore\n   */\n  updateTaskData(newData: TaskData): ITask;\n\n  /**\n   * Answers or accepts an incoming task.\n   * Once accepted, the task will be assigned to the agent and trigger a {@link TASK_EVENTS.TASK_ASSIGNED} event.\n   * The response will contain updated agent contact information as defined in {@link AgentContact}.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.accept();\n   * ```\n   */\n  accept(): Promise<TaskResponse>;\n\n  /**\n   * Declines an incoming task for Browser Login\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.decline();\n   * ```\n   */\n  decline(): Promise<TaskResponse>;\n\n  /**\n   * Places the current task on hold.\n   * @param mediaResourceId - Optional media resource ID to use for the hold operation. If not provided, uses the task's current mediaResourceId\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * // Hold with default mediaResourceId\n   * await task.hold();\n   *\n   * // Hold with custom mediaResourceId\n   * await task.hold('custom-media-resource-id');\n   * ```\n   */\n  hold(mediaResourceId?: string): Promise<TaskResponse>;\n\n  /**\n   * Resumes a task that was previously on hold.\n   * @param mediaResourceId - Optional media resource ID to use for the resume operation. If not provided, uses the task's current mediaResourceId from interaction media\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * // Resume with default mediaResourceId\n   * await task.resume();\n   *\n   * // Resume with custom mediaResourceId\n   * await task.resume('custom-media-resource-id');\n   * ```\n   */\n  resume(mediaResourceId?: string): Promise<TaskResponse>;\n\n  /**\n   * Ends/terminates the current task.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.end();\n   * ```\n   */\n  end(): Promise<TaskResponse>;\n\n  /**\n   * Initiates wrap-up process for the task with specified details.\n   * @param wrapupPayload - Wrap-up details including reason and auxiliary code\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.wrapup({\n   *   wrapUpReason: \"Customer issue resolved\",\n   *   auxCodeId: \"RESOLVED\"\n   * });\n   * ```\n   */\n  wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Pauses the recording for current task.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.pauseRecording();\n   * ```\n   */\n  pauseRecording(): Promise<TaskResponse>;\n\n  /**\n   * Resumes a previously paused recording.\n   * @param resumeRecordingPayload - Parameters for resuming the recording\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.resumeRecording({\n   *   autoResumed: false\n   * });\n   * ```\n   */\n  resumeRecording(resumeRecordingPayload: ResumeRecordingPayload): Promise<TaskResponse>;\n\n  /**\n   * Initiates a consultation with another agent or queue.\n   * @param consultPayload - Consultation details including destination and type\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consult({ to: \"agentId\", destinationType: \"agent\" });\n   * ```\n   */\n  consult(consultPayload: ConsultPayload): Promise<TaskResponse>;\n\n  /**\n   * Ends an ongoing consultation.\n   * @param consultEndPayload - Details for ending the consultation\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.endConsult({ isConsult: true, taskId: \"taskId\" });\n   * ```\n   */\n  endConsult(consultEndPayload: ConsultEndPayload): Promise<TaskResponse>;\n\n  /**\n   * Transfers the task to another agent or queue.\n   * @param transferPayload - Transfer details including destination and type\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.transfer({ to: \"queueId\", destinationType: \"queue\" });\n   * ```\n   */\n  transfer(transferPayload: TransferPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Transfers the task after consultation.\n   * @param consultTransferPayload - Details for consult transfer (optional)\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consultTransfer({ to: \"agentId\", destinationType: \"agent\" });\n   * ```\n   */\n  consultTransfer(consultTransferPayload?: ConsultTransferPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Initiates a consult conference (merge consult call with main call).\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consultConference();\n   * ```\n   */\n  consultConference(): Promise<TaskResponse>;\n\n  /**\n   * Exits from an ongoing conference.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.exitConference();\n   * ```\n   */\n  exitConference(): Promise<TaskResponse>;\n\n  /**\n   * Transfers the conference to another participant.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.transferConference();\n   * ```\n   */\n  transferConference(): Promise<TaskResponse>;\n\n  /**\n   * Toggles mute/unmute for the local audio stream during a WebRTC task.\n   * @returns Promise<void>\n   * @example\n   * ```typescript\n   * await task.toggleMute();\n   * ```\n   */\n  toggleMute(): 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+{"version":3,"names":["DESTINATION_TYPE","exports","QUEUE","DIALNUMBER","AGENT","ENTRYPOINT","CONSULT_TRANSFER_DESTINATION_TYPE","MEDIA_CHANNEL","EMAIL","CHAT","TELEPHONY","SOCIAL","SMS","FACEBOOK","WHATSAPP","TASK_EVENTS"],"sources":["types.ts"],"sourcesContent":["import {CallId} from '@webex/calling/dist/types/common/types';\nimport EventEmitter from 'events';\nimport {Msg} from '../core/GlobalTypes';\nimport AutoWrapup from './AutoWrapup';\n\n/**\n * Unique identifier for a task in the contact center system\n * @public\n */\nexport type TaskId = string;\n\n/**\n * Helper type for creating enum-like objects with type safety\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Defines the valid destination types for routing tasks within the contact center\n * Used to specify where a task should be directed\n * @public\n */\nexport const DESTINATION_TYPE = {\n  /** Route task to a specific queue */\n  QUEUE: 'queue',\n  /** Route task to a specific dial number */\n  DIALNUMBER: 'dialNumber',\n  /** Route task to a specific agent */\n  AGENT: 'agent',\n  /** Route task to an entry point (supported only for consult operations) */\n  ENTRYPOINT: 'entryPoint',\n};\n\n/**\n * Type representing valid destination types for task routing\n * Derived from the DESTINATION_TYPE constant\n * @public\n */\nexport type DestinationType = Enum<typeof DESTINATION_TYPE>;\n\n/**\n * Defines the valid destination types for consult transfer operations\n * Used when transferring a task after consultation\n * @public\n */\nexport const CONSULT_TRANSFER_DESTINATION_TYPE = {\n  /** Transfer to a specific agent */\n  AGENT: 'agent',\n  /** Transfer to an entry point */\n  ENTRYPOINT: 'entryPoint',\n  /** Transfer to a dial number */\n  DIALNUMBER: 'dialNumber',\n  /** Transfer to a queue */\n  QUEUE: 'queue',\n};\n\n/**\n * Type representing valid destination types for consult transfers\n * Derived from the CONSULT_TRANSFER_DESTINATION_TYPE constant\n * @public\n */\nexport type ConsultTransferDestinationType = Enum<typeof CONSULT_TRANSFER_DESTINATION_TYPE>;\n\n/**\n * Defines all supported media channel types for customer interactions\n * These represent the different ways customers can communicate with agents\n * @public\n */\nexport const MEDIA_CHANNEL = {\n  /** Email-based communication channel */\n  EMAIL: 'email',\n  /** Web-based chat communication channel */\n  CHAT: 'chat',\n  /** Voice/phone communication channel */\n  TELEPHONY: 'telephony',\n  /** Social media platform communication channel */\n  SOCIAL: 'social',\n  /** SMS text messaging communication channel */\n  SMS: 'sms',\n  /** Facebook Messenger communication channel */\n  FACEBOOK: 'facebook',\n  /** WhatsApp messaging communication channel */\n  WHATSAPP: 'whatsapp',\n} as const;\n\n/**\n * Type representing valid media channels\n * Derived from the MEDIA_CHANNEL constant\n * @public\n */\nexport type MEDIA_CHANNEL = Enum<typeof MEDIA_CHANNEL>;\n\n/**\n * Enumeration of all task-related events that can occur in the contact center system\n * These events represent different states and actions in the task lifecycle\n * @public\n */\nexport enum TASK_EVENTS {\n  /**\n   * Triggered when a new task is received by the system\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_INCOMING, (task: ITask) => {\n   *   console.log('New task received:', task.data.interactionId);\n   *   // Handle incoming task\n   * });\n   * ```\n   */\n  TASK_INCOMING = 'task:incoming',\n\n  /**\n   * Triggered when a task is successfully assigned to an agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_ASSIGNED, (task: ITask) => {\n   *   console.log('Task assigned:', task.data.interactionId);\n   *   // Begin handling the assigned task\n   * });\n   * ```\n   */\n  TASK_ASSIGNED = 'task:assigned',\n\n  /**\n   * Triggered when the media state of a task changes\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_MEDIA, (track: MediaStreamTrack) => {\n   *   // Handle media track updates\n   * });\n   * ```\n   */\n  TASK_MEDIA = 'task:media',\n\n  /**\n   * Triggered when a task is removed from an agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_UNASSIGNED, (task: ITask) => {\n   *   console.log('Task unassigned:', task.data.interactionId);\n   *   // Clean up task resources\n   * });\n   * ```\n   */\n  TASK_UNASSIGNED = 'task:unassigned',\n\n  /**\n   * Triggered when a task is placed on hold\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_HOLD, (task: ITask) => {\n   *   console.log('Task placed on hold:', task.data.interactionId);\n   *   // Update UI to show hold state\n   * });\n   * ```\n   */\n  TASK_HOLD = 'task:hold',\n\n  /**\n   * Triggered when a task is resumed from hold\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RESUME, (task: ITask) => {\n   *   console.log('Task resumed from hold:', task.data.interactionId);\n   *   // Update UI to show active state\n   * });\n   * ```\n   */\n  TASK_RESUME = 'task:resume',\n\n  /**\n   * Triggered when a consultation session ends\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_END, (task: ITask) => {\n   *   console.log('Consultation ended:', task.data.interactionId);\n   *   // Clean up consultation resources\n   * });\n   * ```\n   */\n  TASK_CONSULT_END = 'task:consultEnd',\n\n  /**\n   * Triggered when a queue consultation is cancelled\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, (task: ITask) => {\n   *   console.log('Queue consultation cancelled:', task.data.interactionId);\n   *   // Handle consultation cancellation\n   * });\n   * ```\n   */\n  TASK_CONSULT_QUEUE_CANCELLED = 'task:consultQueueCancelled',\n\n  /**\n   * Triggered when a queue consultation fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, (task: ITask) => {\n   *   console.log('Queue consultation failed:', task.data.interactionId);\n   *   // Handle consultation failure\n   * });\n   * ```\n   */\n  TASK_CONSULT_QUEUE_FAILED = 'task:consultQueueFailed',\n\n  /**\n   * Triggered when a consultation request is accepted\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_ACCEPTED, (task: ITask) => {\n   *   console.log('Consultation accepted:', task.data.interactionId);\n   *   // Begin consultation\n   * });\n   * ```\n   */\n  TASK_CONSULT_ACCEPTED = 'task:consultAccepted',\n\n  /**\n   * Triggered when consultation is in progress\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULTING, (task: ITask) => {\n   *   console.log('Consulting in progress:', task.data.interactionId);\n   *   // Handle ongoing consultation\n   * });\n   * ```\n   */\n  TASK_CONSULTING = 'task:consulting',\n\n  /**\n   * Triggered when a new consultation is created\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_CREATED, (task: ITask) => {\n   *   console.log('Consultation created:', task.data.interactionId);\n   *   // Initialize consultation\n   * });\n   * ```\n   */\n  TASK_CONSULT_CREATED = 'task:consultCreated',\n\n  /**\n   * Triggered when a consultation is offered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OFFER_CONSULT, (task: ITask) => {\n   *   console.log('Consultation offered:', task.data.interactionId);\n   *   // Handle consultation offer\n   * });\n   * ```\n   */\n  TASK_OFFER_CONSULT = 'task:offerConsult',\n\n  /**\n   * Triggered when a task is completed/terminated\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_END, (task: ITask) => {\n   *   console.log('Task ended:', task.data.interactionId);\n   *   // Clean up and finalize task\n   * });\n   * ```\n   */\n  TASK_END = 'task:end',\n\n  /**\n   * Triggered when a task enters wrap-up state\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_WRAPUP, (task: ITask) => {\n   *   console.log('Task in wrap-up:', task.data.interactionId);\n   *   // Begin wrap-up process\n   * });\n   * ```\n   */\n  TASK_WRAPUP = 'task:wrapup',\n\n  /**\n   * Triggered when task wrap-up is completed\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_WRAPPEDUP, (task: ITask) => {\n   *   console.log('Task wrapped up:', task.data.interactionId);\n   *   // Finalize task completion\n   * });\n   * ```\n   */\n  TASK_WRAPPEDUP = 'task:wrappedup',\n\n  /**\n   * Triggered when recording is paused\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSED, (task: ITask) => {\n   *   console.log('Recording paused:', task.data.interactionId);\n   *   // Update recording state\n   * });\n   * ```\n   */\n  TASK_RECORDING_PAUSED = 'task:recordingPaused',\n\n  /**\n   * Triggered when recording pause attempt fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, (task: ITask) => {\n   *   console.log('Recording pause failed:', task.data.interactionId);\n   *   // Handle pause failure\n   * });\n   * ```\n   */\n  TASK_RECORDING_PAUSE_FAILED = 'task:recordingPauseFailed',\n\n  /**\n   * Triggered when recording is resumed\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUMED, (task: ITask) => {\n   *   console.log('Recording resumed:', task.data.interactionId);\n   *   // Update recording state\n   * });\n   * ```\n   */\n  TASK_RECORDING_RESUMED = 'task:recordingResumed',\n\n  /**\n   * Triggered when recording resume attempt fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, (task: ITask) => {\n   *   console.log('Recording resume failed:', task.data.interactionId);\n   *   // Handle resume failure\n   * });\n   * ```\n   */\n  TASK_RECORDING_RESUME_FAILED = 'task:recordingResumeFailed',\n\n  /**\n   * Triggered when a task is rejected/unanswered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_REJECT, (task: ITask) => {\n   *   console.log('Task rejected:', task.data.interactionId);\n   *   // Handle task rejection\n   * });\n   * ```\n   */\n  TASK_REJECT = 'task:rejected',\n\n  /**\n   * Triggered when an outdial call fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OUTDIAL_FAILED, (reason: string) => {\n   *   console.log('Outdial failed:', reason);\n   *   // Handle outdial failure\n   * });\n   * ```\n   */\n  TASK_OUTDIAL_FAILED = 'task:outdialFailed',\n\n  /**\n   * Triggered when a task is populated with data\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_HYDRATE, (task: ITask) => {\n   *   console.log('Task hydrated:', task.data.interactionId);\n   *   // Process task data\n   * });\n   * ```\n   */\n  TASK_HYDRATE = 'task:hydrate',\n\n  /**\n   * Triggered when a new contact is offered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OFFER_CONTACT, (task: ITask) => {\n   *   console.log('Contact offered:', task.data.interactionId);\n   *   // Handle contact offer\n   * });\n   * ```\n   */\n  TASK_OFFER_CONTACT = 'task:offerContact',\n\n  /**\n   * Triggered when a task has been successfully auto-answered\n   * This event is emitted after the SDK automatically accepts a task due to:\n   * - WebRTC calls with auto-answer enabled\n   * - Agent-initiated outdial calls\n   * - Other auto-answer scenarios\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_AUTO_ANSWERED, (task: ITask) => {\n   *   console.log('Task auto-answered:', task.data.interactionId);\n   *   // Update UI - enable cancel button, etc.\n   * });\n   * ```\n   */\n  TASK_AUTO_ANSWERED = 'task:autoAnswered',\n\n  /**\n   * Triggered when a conference is being established\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, (task: ITask) => {\n   *   console.log('Conference establishing:', task.data.interactionId);\n   *   // Handle conference setup in progress\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_ESTABLISHING = 'task:conferenceEstablishing',\n\n  /**\n   * Triggered when a conference is started successfully\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_STARTED, (task: ITask) => {\n   *   console.log('Conference started:', task.data.interactionId);\n   *   // Handle conference start\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_STARTED = 'task:conferenceStarted',\n\n  /**\n   * Triggered when a conference fails to start\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_FAILED, (task: ITask) => {\n   *   console.log('Conference failed:', task.data.interactionId);\n   *   // Handle conference failure\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_FAILED = 'task:conferenceFailed',\n\n  /**\n   * Triggered when a conference is ended successfully\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_ENDED, (task: ITask) => {\n   *   console.log('Conference ended:', task.data.interactionId);\n   *   // Handle conference end\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_ENDED = 'task:conferenceEnded',\n\n  /**\n   * Triggered when a participant joins the conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_JOINED, (task: ITask) => {\n   *   console.log('Participant joined conference:', task.data.interactionId);\n   *   // Handle participant joining\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_JOINED = 'task:participantJoined',\n\n  /**\n   * Triggered when a participant leaves the conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT, (task: ITask) => {\n   *   console.log('Participant left conference:', task.data.interactionId);\n   *   // Handle participant leaving\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_LEFT = 'task:participantLeft',\n\n  /**\n   * Triggered when conference transfer is successful\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, (task: ITask) => {\n   *   console.log('Conference transferred:', task.data.interactionId);\n   *   // Handle successful conference transfer\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_TRANSFERRED = 'task:conferenceTransferred',\n\n  /**\n   * Triggered when conference transfer fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, (task: ITask) => {\n   *   console.log('Conference transfer failed:', task.data.interactionId);\n   *   // Handle failed conference transfer\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_TRANSFER_FAILED = 'task:conferenceTransferFailed',\n\n  /**\n   * Triggered when ending a conference fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, (task: ITask) => {\n   *   console.log('Conference end failed:', task.data.interactionId);\n   *   // Handle failed conference end\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_END_FAILED = 'task:conferenceEndFailed',\n\n  /**\n   * Triggered when participant exit from conference fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, (task: ITask) => {\n   *   console.log('Participant failed to leave conference:', task.data.interactionId);\n   *   // Handle failed participant exit\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_LEFT_FAILED = 'task:participantLeftFailed',\n\n  /**\n   * Triggered when a contact is merged\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_MERGED, (task: ITask) => {\n   *   console.log('Contact merged:', task.data.interactionId);\n   *   // Handle contact merge\n   * });\n   * ```\n   */\n  TASK_MERGED = 'task:merged',\n\n  /**\n   * Triggered when a participant enters post-call activity state\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, (task: ITask) => {\n   *   console.log('Participant in post-call activity:', task.data.interactionId);\n   *   // Handle post-call activity\n   * });\n   * ```\n   */\n  TASK_POST_CALL_ACTIVITY = 'task:postCallActivity',\n\n  /**\n   * Triggered when a campaign preview contact is offered to the agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_RESERVATION, (data: AgentContact) => {\n   *   console.log('Campaign preview contact received:', data.interactionId);\n   *   // Handle campaign preview reservation\n   * });\n   * ```\n   */\n  TASK_CAMPAIGN_PREVIEW_RESERVATION = 'task:campaignPreviewReservation',\n}\n\n/**\n * Represents a customer interaction within the contact center system\n * Contains comprehensive details about an ongoing customer interaction\n * @public\n */\nexport type Interaction = {\n  /** Indicates if the interaction is managed by Flow Control */\n  isFcManaged: boolean;\n  /** Indicates if the interaction has been terminated */\n  isTerminated: boolean;\n  /** The type of media channel for this interaction */\n  mediaType: MEDIA_CHANNEL;\n  /** List of previous virtual teams that handled this interaction */\n  previousVTeams: string[];\n  /** Current state of the interaction */\n  state: string;\n  /** Current virtual team handling the interaction */\n  currentVTeam: string;\n  /** List of participants in the interaction */\n  participants: any; // TODO: Define specific participant type\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Timestamp when the interaction was created */\n  createdTimestamp?: number;\n  /** Indicates if wrap-up assistance is enabled */\n  isWrapUpAssist?: boolean;\n  /** Detailed call processing information and metadata */\n  callProcessingDetails: {\n    /** Name of the Queue Manager handling this interaction */\n    QMgrName: string;\n    /** Indicates if the task should be self-serviced */\n    taskToBeSelfServiced: string;\n    /** Automatic Number Identification (caller's number) */\n    ani: string;\n    /** Display version of the ANI */\n    displayAni: string;\n    /** Dialed Number Identification Service number */\n    dnis: string;\n    /** Tenant identifier */\n    tenantId: string;\n    /** Queue identifier */\n    QueueId: string;\n    /** Virtual team identifier */\n    vteamId: string;\n    /** Indicates if pause/resume functionality is enabled */\n    pauseResumeEnabled?: string;\n    /** Duration of pause in seconds */\n    pauseDuration?: string;\n    /** Indicates if the interaction is currently paused */\n    isPaused?: string;\n    /** Indicates if recording is in progress */\n    recordInProgress?: string;\n    /** Indicates if recording has started */\n    recordingStarted?: string;\n    /** Indicates if Consult to Queue is in progress */\n    ctqInProgress?: string;\n    /** Indicates if outdial transfer to queue is enabled */\n    outdialTransferToQueueEnabled?: string;\n    /** IVR conversation transcript */\n    convIvrTranscript?: string;\n    /** Customer's name */\n    customerName: string;\n    /** Name of the virtual team */\n    virtualTeamName: string;\n    /** RONA (Redirection on No Answer) timeout in seconds */\n    ronaTimeout: string;\n    /** Category of the interaction */\n    category: string;\n    /** Reason for the interaction */\n    reason: string;\n    /** Source number for the interaction */\n    sourceNumber: string;\n    /** Source page that initiated the interaction */\n    sourcePage: string;\n    /** Application user identifier */\n    appUser: string;\n    /** Customer's contact number */\n    customerNumber: string;\n    /** Code indicating the reason for interaction */\n    reasonCode: string;\n    /** Path taken through the IVR system */\n    IvrPath: string;\n    /** Identifier for the IVR path */\n    pathId: string;\n    /** Email address or contact point that initiated the interaction */\n    fromAddress: string;\n    /** Identifier of the parent interaction for related interactions */\n    parentInteractionId?: string;\n    /** Identifier of the child interaction for related interactions */\n    childInteractionId?: string;\n    /** Type of relationship between parent and child interactions */\n    relationshipType?: string;\n    /** ANI of the parent interaction */\n    parent_ANI?: string;\n    /** DNIS of the parent interaction */\n    parent_DNIS?: string;\n    /** Indicates if the consulted destination agent has joined */\n    consultDestinationAgentJoined?: boolean | string;\n    /** Name of the destination agent for consultation */\n    consultDestinationAgentName?: string;\n    /** DN of the parent interaction's agent */\n    parent_Agent_DN?: string;\n    /** Name of the parent interaction's agent */\n    parent_Agent_Name?: string;\n    /** Team name of the parent interaction's agent */\n    parent_Agent_TeamName?: string;\n    /** Indicates if the interaction is in conference mode */\n    isConferencing?: string;\n    /** Type of monitoring being performed */\n    monitorType?: string;\n    /** Name of the workflow being executed */\n    workflowName?: string;\n    /** Identifier of the workflow */\n    workflowId?: string;\n    /** Indicates if monitoring is in invisible mode */\n    monitoringInvisibleMode?: string;\n    /** Identifier for the monitoring request */\n    monitoringRequestId?: string;\n    /** Timeout for participant invitation */\n    participantInviteTimeout?: string;\n    /** Filename for music on hold */\n    mohFileName?: string;\n    /** Flag for continuing recording during transfer */\n    CONTINUE_RECORDING_ON_TRANSFER?: string;\n    /** Entry point identifier */\n    EP_ID?: string;\n    /** Type of routing being used */\n    ROUTING_TYPE?: string;\n    /** Events registered with Flow Control Engine */\n    fceRegisteredEvents?: string;\n    /** Indicates if the interaction is parked */\n    isParked?: string;\n    /** Priority level of the interaction */\n    priority?: string;\n    /** Identifier for the routing strategy */\n    routingStrategyId?: string;\n    /** Current state of monitoring */\n    monitoringState?: string;\n    /** Indicates if blind transfer is in progress */\n    BLIND_TRANSFER_IN_PROGRESS?: boolean;\n    /** Desktop view configuration for Flow Control */\n    fcDesktopView?: string;\n    /** Agent ID who initiated the outdial call */\n    outdialAgentId?: string;\n  };\n  /** Main interaction identifier for related interactions */\n  mainInteractionId?: string;\n  /** Media-specific information for the interaction */\n  media: Record<\n    string,\n    {\n      /** Unique identifier for the media resource */\n      mediaResourceId: string;\n      /** Type of media channel */\n      mediaType: MEDIA_CHANNEL;\n      /** Media manager handling this media */\n      mediaMgr: string;\n      /** List of participant identifiers */\n      participants: string[];\n      /** Type of media */\n      mType: string;\n      /** Indicates if media is on hold */\n      isHold: boolean;\n      /** Timestamp when media was put on hold */\n      holdTimestamp: number | null;\n    }\n  >;\n  /** Owner of the interaction */\n  owner: string;\n  /** Primary media channel for the interaction */\n  mediaChannel: MEDIA_CHANNEL;\n  /** Direction information for the contact */\n  contactDirection: {type: string};\n  /** Type of outbound interaction */\n  outboundType?: string;\n  /** Parameters passed through the call flow */\n  callFlowParams: Record<\n    string,\n    {\n      /** Name of the parameter */\n      name: string;\n      /** Qualifier for the parameter */\n      qualifier: string;\n      /** Description of the parameter */\n      description: string;\n      /** Data type of the parameter value */\n      valueDataType: string;\n      /** Value of the parameter */\n      value: string;\n    }\n  >;\n};\n\n/**\n * Task payload containing detailed information about a contact center task\n * This structure encapsulates all relevant data for task management\n * @public\n */\nexport type TaskData = {\n  /** Unique identifier for the media resource handling this task */\n  mediaResourceId: string;\n  /** Type of event that triggered this task data */\n  eventType: string;\n  /** Timestamp when the event occurred */\n  eventTime?: number;\n  /** Identifier of the agent handling the task */\n  agentId: string;\n  /** Identifier of the destination agent for transfers/consults */\n  destAgentId: string;\n  /** Unique tracking identifier for the task */\n  trackingId: string;\n  /** Media resource identifier for consultation operations */\n  consultMediaResourceId: string;\n  /** Detailed interaction information */\n  interaction: Interaction;\n  /** Unique identifier for the participant */\n  participantId?: string;\n  /** Indicates if the task is from the owner */\n  fromOwner?: boolean;\n  /** Indicates if the task is to the owner */\n  toOwner?: boolean;\n  /** Identifier for child interaction in consult/transfer scenarios */\n  childInteractionId?: string;\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Current owner of the task */\n  owner: string;\n  /** Queue manager handling the task */\n  queueMgr: string;\n  /** Name of the queue where task is queued */\n  queueName?: string;\n  /** Type of the task */\n  type: string;\n  /** Timeout value for RONA (Redirection on No Answer) in seconds */\n  ronaTimeout?: number;\n  /** Indicates if the task is in consultation state */\n  isConsulted?: boolean;\n  /** Indicates if the task is in conference state */\n  isConferencing: boolean;\n  /** Indicates if a conference is currently in progress (2+ active agents) */\n  isConferenceInProgress?: boolean;\n  /** Identifier of agent who last updated the task */\n  updatedBy?: string;\n  /** Type of destination for transfer/consult */\n  destinationType?: string;\n  /** Indicates if the task was automatically resumed */\n  autoResumed?: boolean;\n  /** Code indicating the reason for an action */\n  reasonCode?: string | number;\n  /** Description of the reason for an action */\n  reason?: string;\n  /** Identifier of the consulting agent */\n  consultingAgentId?: string;\n  /** Unique identifier for the task */\n  taskId?: string;\n  /** Task details including state and media information */\n  task?: Interaction;\n  /** Unique identifier for monitoring offered events */\n  id?: string;\n  /** Indicates if the web call is muted */\n  isWebCallMute?: boolean;\n  /** Identifier for reservation interaction */\n  reservationInteractionId?: string;\n  /** Identifier for the reserved agent channel (used for campaign tasks) */\n  reservedAgentChannelId?: string;\n  /** Indicates if wrap-up is required for this task */\n  wrapUpRequired?: boolean;\n  /** Indicates if auto-answer is in progress for this task */\n  isAutoAnswering?: boolean;\n  /** Indicates if wrap-up is required for this task */\n  agentsPendingWrapUp?: string[];\n};\n\n/**\n * Type representing an agent contact message within the contact center system\n * Contains comprehensive interaction and task related details for agent operations\n * @public\n */\nexport type AgentContact = Msg<{\n  /** Unique identifier for the media resource */\n  mediaResourceId: string;\n  /** Type of the event (e.g., 'AgentDesktopMessage') */\n  eventType: string;\n  /** Timestamp when the event occurred */\n  eventTime?: number;\n  /** Unique identifier of the agent handling the contact */\n  agentId: string;\n  /** Identifier of the destination agent for transfers/consults */\n  destAgentId: string;\n  /** Unique tracking identifier for the contact */\n  trackingId: string;\n  /** Media resource identifier for consult operations */\n  consultMediaResourceId: string;\n  /** Detailed interaction information including media and participant data */\n  interaction: Interaction;\n  /** Unique identifier for the participant */\n  participantId?: string;\n  /** Indicates if the message is from the owner of the interaction */\n  fromOwner?: boolean;\n  /** Indicates if the message is to the owner of the interaction */\n  toOwner?: boolean;\n  /** Identifier for child interaction in case of consult/transfer */\n  childInteractionId?: string;\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Current owner of the interaction */\n  owner: string;\n  /** Queue manager handling the interaction */\n  queueMgr: string;\n  /** Name of the queue where interaction is queued */\n  queueName?: string;\n  /** Type of the contact/interaction */\n  type: string;\n  /** Timeout value for RONA (Redirection on No Answer) in seconds */\n  ronaTimeout?: number;\n  /** Indicates if the interaction is in consult state */\n  isConsulted?: boolean;\n  /** Indicates if the interaction is in conference state */\n  isConferencing: boolean;\n  /** Identifier of the agent who last updated the interaction */\n  updatedBy?: string;\n  /** Type of destination for transfer/consult */\n  destinationType?: string;\n  /** Indicates if the interaction was automatically resumed */\n  autoResumed?: boolean;\n  /** Code indicating the reason for an action */\n  reasonCode?: string | number;\n  /** Description of the reason for an action */\n  reason?: string;\n  /** Identifier of the consulting agent */\n  consultingAgentId?: string;\n  /** Unique identifier for the task */\n  taskId?: string;\n  /** Task details including media and state information */\n  task?: Interaction;\n  /** Identifier of the supervisor monitoring the interaction */\n  supervisorId?: string;\n  /** Type of monitoring (e.g., 'SILENT', 'BARGE_IN') */\n  monitorType?: string;\n  /** Dial number of the supervisor */\n  supervisorDN?: string;\n  /** Unique identifier for monitoring offered events */\n  id?: string;\n  /** Indicates if the web call is muted */\n  isWebCallMute?: boolean;\n  /** Identifier for reservation interaction */\n  reservationInteractionId?: string;\n  /** Identifier for the reserved agent channel */\n  reservedAgentChannelId?: string;\n  /** Current monitoring state information */\n  monitoringState?: {\n    /** Type of monitoring state */\n    type: string;\n  };\n  /** Name of the supervisor monitoring the interaction */\n  supervisorName?: string;\n}>;\n\n/**\n * Information about a virtual team in the contact center\n * @ignore\n */\nexport type VTeam = {\n  /** Profile ID of the agent in the virtual team */\n  agentProfileId: string;\n  /** Session ID of the agent in the virtual team */\n  agentSessionId: string;\n  /** Type of channel handled by the virtual team */\n  channelType: string;\n  /** Type of the virtual team */\n  type: string;\n  /** Optional tracking identifier */\n  trackingId?: string;\n};\n\n/**\n * Detailed information about a virtual team configuration\n * @ignore\n */\nexport type VteamDetails = {\n  /** Name of the virtual team */\n  name: string;\n  /** Type of channel handled by the virtual team */\n  channelType: string;\n  /** Unique identifier for the virtual team */\n  id: string;\n  /** Type of the virtual team */\n  type: string;\n  /** ID of the analyzer associated with the team */\n  analyzerId: string;\n};\n\n/**\n * Response type for successful virtual team operations\n * Contains details about virtual teams and their capabilities\n * @ignore\n */\nexport type VTeamSuccess = Msg<{\n  /** Response data containing team information */\n  data: {\n    /** List of virtual team details */\n    vteamList: Array<VteamDetails>;\n    /** Whether queue consultation is allowed */\n    allowConsultToQueue: boolean;\n  };\n  /** Method name from JavaScript */\n  jsMethod: string;\n  /** Data related to the call */\n  callData: string;\n  /** Session ID of the agent */\n  agentSessionId: string;\n}>;\n\n/**\n * Parameters for putting a task on hold or resuming from hold\n * @public\n */\nexport type HoldResumePayload = {\n  /** Unique identifier for the media resource to hold/resume */\n  mediaResourceId: string;\n};\n\n/**\n * Parameters for resuming a task's recording\n * @public\n */\nexport type ResumeRecordingPayload = {\n  /** Indicates if the recording was automatically resumed */\n  autoResumed: boolean;\n};\n\n/**\n * Parameters for transferring a task to another destination\n * @public\n */\nexport type TransferPayLoad = {\n  /** Destination identifier where the task will be transferred to */\n  to: string;\n  /** Type of the destination (queue, agent, etc.) */\n  destinationType: DestinationType;\n};\n\n/**\n * Parameters for initiating a consultative transfer\n * @public\n */\nexport type ConsultTransferPayLoad = {\n  /** Destination identifier for the consultation transfer */\n  to: string;\n  /** Type of the consultation transfer destination */\n  destinationType: ConsultTransferDestinationType;\n};\n\n/**\n * Parameters for initiating a consultation with another agent or queue\n * @public\n */\nexport type ConsultPayload = {\n  /** Destination identifier for the consultation */\n  to: string | undefined;\n  /** Type of the consultation destination (agent, queue, etc.) */\n  destinationType: DestinationType;\n  /** Whether to hold other participants during consultation (always true) */\n  holdParticipants?: boolean;\n};\n\n/**\n * Parameters for ending a consultation task\n * @public\n */\nexport type ConsultEndPayload = {\n  /** Indicates if this is a consultation operation */\n  isConsult: boolean;\n  /** Indicates if this involves a secondary entry point or DN agent */\n  isSecondaryEpDnAgent?: boolean;\n  /** Optional queue identifier for the consultation */\n  queueId?: string;\n  /** Identifier of the task being consulted */\n  taskId: string;\n};\n\n/**\n * Parameters for transferring a task to another destination\n * @public\n */\nexport type TransferPayload = {\n  /** Destination identifier where the task will be transferred */\n  to: string | undefined;\n  /** Type of the transfer destination */\n  destinationType: DestinationType;\n};\n\n/**\n * API payload for ending a consultation\n * This is the actual payload that is sent to the developer API\n * @public\n */\nexport type ConsultEndAPIPayload = {\n  /** Optional identifier of the queue involved in the consultation */\n  queueId?: string;\n};\n\n/**\n * Data required for consulting and conferencing operations\n * @public\n */\nexport type ConsultConferenceData = {\n  /** Identifier of the agent initiating consult/conference */\n  agentId?: string;\n  /** Target destination for the consult/conference */\n  to: string | undefined;\n  /** Type of destination (e.g., 'agent', 'queue') */\n  destinationType: string;\n};\n\n/**\n * Parameters required for cancelling a consult to queue operation\n * @public\n */\nexport type cancelCtq = {\n  /** Identifier of the agent cancelling the CTQ */\n  agentId: string;\n  /** Identifier of the queue where consult was initiated */\n  queueId: string;\n};\n\n/**\n * Parameters required for declining a task\n * @public\n */\nexport type declinePayload = {\n  /** Identifier of the media resource to decline */\n  mediaResourceId: string;\n};\n\n/**\n * Parameters for wrapping up a task with relevant completion details\n * @public\n */\nexport type WrapupPayLoad = {\n  /** The reason provided for wrapping up the task */\n  wrapUpReason: string;\n  /** Auxiliary code identifier associated with the wrap-up state */\n  auxCodeId: string;\n};\n\n/**\n * Configuration parameters for initiating outbound dialer tasks\n * @public\n */\nexport type DialerPayload = {\n  /** An entryPointId for respective task */\n  entryPointId: string;\n  /** A valid customer DN, on which the response is expected, maximum length 36 characters */\n  destination: string;\n  /** The direction of the call */\n  direction: 'OUTBOUND';\n  /** Schema-free data tuples to pass specific data based on outboundType (max 30 tuples) */\n  attributes: {[key: string]: string};\n  /** The media type for the request */\n  mediaType: 'telephony' | 'chat' | 'social' | 'email';\n  /** The outbound type for the task */\n  outboundType: 'OUTDIAL' | 'CALLBACK' | 'EXECUTE_FLOW';\n  /** The Outdial ANI number that will be used while making a call to the customer.  */\n  origin: string;\n};\n\n/**\n * Payload for campaign preview contact operations (accept, skip, remove)\n * @public\n */\nexport type PreviewContactPayload = {\n  /** The interaction ID from the campaign reservation */\n  interactionId: string;\n  /** The campaign name (not a UUID). Available from the reservation event at\n   *  `task.data.interaction.callProcessingDetails.campaignId` or `task.data.campaignId`. */\n  campaignId: string;\n};\n\n/**\n * Data structure for cleaning up contact resources\n * @public\n */\nexport type ContactCleanupData = {\n  /** Type of cleanup operation being performed */\n  type: string;\n  /** Organization identifier where cleanup is occurring */\n  orgId: string;\n  /** Identifier of the agent associated with the contacts */\n  agentId: string;\n  /** Detailed data about the cleanup operation */\n  data: {\n    /** Type of event that triggered the cleanup */\n    eventType: string;\n    /** Identifier of the interaction being cleaned up */\n    interactionId: string;\n    /** Organization identifier */\n    orgId: string;\n    /** Media manager handling the cleanup */\n    mediaMgr: string;\n    /** Tracking identifier for the cleanup operation */\n    trackingId: string;\n    /** Type of media being cleaned up */\n    mediaType: string;\n    /** Optional destination information */\n    destination?: string;\n    /** Whether this is a broadcast cleanup */\n    broadcast: boolean;\n    /** Type of cleanup being performed */\n    type: string;\n  };\n};\n\n/**\n * Response type for task public methods\n * Can be an {@link AgentContact} object containing updated task state,\n * an Error in case of failure, or void for operations that don't return data\n * @public\n */\nexport type TaskResponse = AgentContact | Error | void;\n\n/**\n * Interface for managing task-related operations in the contact center\n * Extends EventEmitter to support event-driven task updates\n */\nexport interface ITask extends EventEmitter {\n  /**\n   * Event data received in the Contact Center events.\n   * Contains detailed task information including interaction details, media resources,\n   * and participant data as defined in {@link TaskData}\n   */\n  data: TaskData;\n\n  /**\n   * Map associating tasks with their corresponding call identifiers.\n   */\n  webCallMap: Record<TaskId, CallId>;\n\n  /**\n   * Auto-wrapup timer for the task\n   * This is used to automatically wrap up tasks after a specified duration\n   * as defined in {@link AutoWrapup}\n   */\n  autoWrapup?: AutoWrapup;\n\n  /**\n   * Cancels the auto-wrapup timer for the task.\n   * This method stops the auto-wrapup process if it is currently active.\n   * Note: This is supported only in single session mode. Not supported in multi-session mode.\n   * @returns void\n   */\n  cancelAutoWrapupTimer(): void;\n\n  /**\n   * Deregisters all web call event listeners.\n   * Used when cleaning up task resources.\n   * @ignore\n   */\n  unregisterWebCallListeners(): void;\n\n  /**\n   * Updates the task data with new information\n   * @param newData - Updated task data to apply, must conform to {@link TaskData} structure\n   * @returns Updated task instance\n   * @ignore\n   */\n  updateTaskData(newData: TaskData): ITask;\n\n  /**\n   * Answers or accepts an incoming task.\n   * Once accepted, the task will be assigned to the agent and trigger a {@link TASK_EVENTS.TASK_ASSIGNED} event.\n   * The response will contain updated agent contact information as defined in {@link AgentContact}.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.accept();\n   * ```\n   */\n  accept(): Promise<TaskResponse>;\n\n  /**\n   * Declines an incoming task for Browser Login\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.decline();\n   * ```\n   */\n  decline(): Promise<TaskResponse>;\n\n  /**\n   * Places the current task on hold.\n   * @param mediaResourceId - Optional media resource ID to use for the hold operation. If not provided, uses the task's current mediaResourceId\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * // Hold with default mediaResourceId\n   * await task.hold();\n   *\n   * // Hold with custom mediaResourceId\n   * await task.hold('custom-media-resource-id');\n   * ```\n   */\n  hold(mediaResourceId?: string): Promise<TaskResponse>;\n\n  /**\n   * Resumes a task that was previously on hold.\n   * @param mediaResourceId - Optional media resource ID to use for the resume operation. If not provided, uses the task's current mediaResourceId from interaction media\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * // Resume with default mediaResourceId\n   * await task.resume();\n   *\n   * // Resume with custom mediaResourceId\n   * await task.resume('custom-media-resource-id');\n   * ```\n   */\n  resume(mediaResourceId?: string): Promise<TaskResponse>;\n\n  /**\n   * Ends/terminates the current task.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.end();\n   * ```\n   */\n  end(): Promise<TaskResponse>;\n\n  /**\n   * Initiates wrap-up process for the task with specified details.\n   * @param wrapupPayload - Wrap-up details including reason and auxiliary code\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.wrapup({\n   *   wrapUpReason: \"Customer issue resolved\",\n   *   auxCodeId: \"RESOLVED\"\n   * });\n   * ```\n   */\n  wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Pauses the recording for current task.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.pauseRecording();\n   * ```\n   */\n  pauseRecording(): Promise<TaskResponse>;\n\n  /**\n   * Resumes a previously paused recording.\n   * @param resumeRecordingPayload - Parameters for resuming the recording\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.resumeRecording({\n   *   autoResumed: false\n   * });\n   * ```\n   */\n  resumeRecording(resumeRecordingPayload: ResumeRecordingPayload): Promise<TaskResponse>;\n\n  /**\n   * Initiates a consultation with another agent or queue.\n   * @param consultPayload - Consultation details including destination and type\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consult({ to: \"agentId\", destinationType: \"agent\" });\n   * ```\n   */\n  consult(consultPayload: ConsultPayload): Promise<TaskResponse>;\n\n  /**\n   * Ends an ongoing consultation.\n   * @param consultEndPayload - Details for ending the consultation\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.endConsult({ isConsult: true, taskId: \"taskId\" });\n   * ```\n   */\n  endConsult(consultEndPayload: ConsultEndPayload): Promise<TaskResponse>;\n\n  /**\n   * Transfers the task to another agent or queue.\n   * @param transferPayload - Transfer details including destination and type\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.transfer({ to: \"queueId\", destinationType: \"queue\" });\n   * ```\n   */\n  transfer(transferPayload: TransferPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Transfers the task after consultation.\n   * @param consultTransferPayload - Details for consult transfer (optional)\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consultTransfer({ to: \"agentId\", destinationType: \"agent\" });\n   * ```\n   */\n  consultTransfer(consultTransferPayload?: ConsultTransferPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Initiates a consult conference (merge consult call with main call).\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consultConference();\n   * ```\n   */\n  consultConference(): Promise<TaskResponse>;\n\n  /**\n   * Exits from an ongoing conference.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.exitConference();\n   * ```\n   */\n  exitConference(): Promise<TaskResponse>;\n\n  /**\n   * Transfers the conference to another participant.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.transferConference();\n   * ```\n   */\n  transferConference(): Promise<TaskResponse>;\n\n  /**\n   * Toggles mute/unmute for the local audio stream during a WebRTC task.\n   * @returns Promise<void>\n   * @example\n   * ```typescript\n   * await task.toggleMute();\n   * ```\n   */\n  toggleMute(): 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package/dist/types/cc.d.ts

@@ -10,7 +10,7 @@ import { SetStateResponse, IContactCenter, AgentLogin, AgentProfileUpdate, Stati
 import LoggerProxy from './logger-proxy';
 import { StateChange, Logout } from './services/agent/types';
 import { Profile, OutdialAniEntriesResponse, OutdialAniParams } from './services/config/types';
-import { TaskResponse } from './services/task/types';
+import { TaskResponse, PreviewContactPayload } from './services/task/types';
 import AddressBook from './services/AddressBook';
 import type { EntryPointListResponse, EntryPointSearchParams, ContactServiceQueuesResponse, ContactServiceQueueSearchParams } from './types';
 /**
@@ -63,6 +63,7 @@ import type { EntryPointListResponse, EntryPointSearchParams, ContactServiceQueu
  *   - `task:established` - Task/call has been connected
  *   - `task:ended` - Task/call has ended
  *   - `task:error` - An error occurred during task handling
+ *   - `task:campaignPreviewReservation` - Campaign preview contact offered to agent
  *
  * @public
  *
@@ -280,6 +281,12 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
      * @param {ITask} task The task object that has been merged
      */
     private handleTaskMerged;
+    /**
+     * Handles campaign preview reservation events when a contact is offered to the agent
+     * @private
+     * @param {ITask} task The campaign reservation task
+     */
+    private handleCampaignPreviewReservation;
     /**
      * Sets up event listeners for incoming tasks and task hydration
      * Subscribes to task events from the task manager
@@ -651,6 +658,29 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
      * ```
      */
     startOutdial(destination: string, origin: string): Promise<TaskResponse>;
+    /**
+     * Accepts a campaign preview contact, initiating the outbound call.
+     *
+     * When a campaign manager reserves a contact for an agent, the agent receives an
+     * `AgentOfferCampaignReservation` event. The agent can then accept the preview contact
+     * to initiate the outbound call.
+     *
+     * @param {PreviewContactPayload} payload - The preview contact payload containing interactionId and campaignId (campaign name, not UUID).
+     * @returns {Promise<TaskResponse>} Promise resolving with agent contact on success.
+     * @throws {Error} If the operation fails (network error, customer unavailable, etc.)
+     *
+     * @example
+     * ```typescript
+     * webex.cc.on('task:campaignPreviewReservation', async (task) => {
+     *   const { interactionId } = task.data;
+     *   // campaignId is the campaign name (e.g. "MyCampaign"), not a UUID
+     *   const campaignId = task.data.interaction.callProcessingDetails.campaignId;
+     *
+     *   const result = await webex.cc.acceptPreviewContact({ interactionId, campaignId });
+     * });
+     * ```
+     */
+    acceptPreviewContact(payload: PreviewContactPayload): Promise<TaskResponse>;
     /**
      * Fetches outdial ANI (Automatic Number Identification) entries for an outdial ANI ID.
      *

package/dist/types/constants.d.ts

@@ -43,4 +43,5 @@ export declare const METHODS: {
     HANDLE_INCOMING_TASK: string;
     HANDLE_TASK_HYDRATE: string;
     INCOMING_TASK_LISTENER: string;
+    ACCEPT_PREVIEW_CONTACT: string;
 };

package/dist/types/metrics/constants.d.ts

@@ -139,6 +139,8 @@ export declare const METRIC_EVENT_NAMES: {
     readonly QUEUE_FETCH_FAILED: "Queue Fetch Failed";
     readonly OUTDIAL_ANI_EP_FETCH_SUCCESS: "Outdial ANI Entries Fetch Success";
     readonly OUTDIAL_ANI_EP_FETCH_FAILED: "Outdial ANI Entries Fetch Failed";
+    readonly CAMPAIGN_PREVIEW_ACCEPT_SUCCESS: "Campaign Preview Accept Success";
+    readonly CAMPAIGN_PREVIEW_ACCEPT_FAILED: "Campaign Preview Accept Failed";
 };
 /**
  * Represents the possible metric event names used within the metrics system.

package/dist/types/services/config/types.d.ts

@@ -104,6 +104,12 @@ export declare const CC_TASK_EVENTS: {
     readonly AGENT_CONTACT_UNASSIGNED: "AgentContactUnassigned";
     /** Event emitted when inviting agent fails */
     readonly AGENT_INVITE_FAILED: "AgentInviteFailed";
+    /** Event emitted when a campaign preview contact is offered to the agent */
+    readonly AGENT_OFFER_CAMPAIGN_RESERVATION: "AgentOfferCampaignReservation";
+    /** Event emitted when campaign contact is updated */
+    readonly CAMPAIGN_CONTACT_UPDATED: "CampaignContactUpdated";
+    /** Event emitted when accepting a campaign preview contact fails */
+    readonly CAMPAIGN_PREVIEW_ACCEPT_FAILED: "CampaignPreviewAcceptFailed";
 };
 /**
  * Events emitted on Contact Center agent operations
@@ -253,6 +259,12 @@ export declare const CC_EVENTS: {
     readonly AGENT_CONTACT_UNASSIGNED: "AgentContactUnassigned";
     /** Event emitted when inviting agent fails */
     readonly AGENT_INVITE_FAILED: "AgentInviteFailed";
+    /** Event emitted when a campaign preview contact is offered to the agent */
+    readonly AGENT_OFFER_CAMPAIGN_RESERVATION: "AgentOfferCampaignReservation";
+    /** Event emitted when campaign contact is updated */
+    readonly CAMPAIGN_CONTACT_UPDATED: "CampaignContactUpdated";
+    /** Event emitted when accepting a campaign preview contact fails */
+    readonly CAMPAIGN_PREVIEW_ACCEPT_FAILED: "CampaignPreviewAcceptFailed";
     /** Welcome event when agent connects to websocket/backend */
     readonly WELCOME: "Welcome";
     /** Event emitted when agent re-login is successful */

package/dist/types/services/core/Err.d.ts

@@ -65,6 +65,8 @@ export type TaskErrorIds = {
     'Service.aqm.task.resumeRecording': Failure;
 } | {
     'Service.aqm.dialer.startOutdial': Failure;
+} | {
+    'Service.aqm.dialer.acceptPreviewContact': Failure;
 } | {
     'Service.reqs.generic.failure': {
         trackingId: string;

package/dist/types/services/core/aqm-reqs.d.ts

@@ -6,11 +6,60 @@ export default class AqmReqs {
     private webexRequest;
     private webSocketManager;
     constructor(webSocketManager: WebSocketManager);
+    /**
+     * Creates a request function for an API call with parameters
+     * @param c - The configuration for the request
+     * @returns A function that makes the API request
+     */
     req<TRes, TErr, TReq>(c: Conf<TRes, TErr, TReq>): Res<TRes, TReq>;
+    /**
+     * Creates a request function for an API call with no parameters
+     * @param c - The configuration for the request
+     * @returns A function that makes the API request
+     */
     reqEmpty<TRes, TErr>(c: ConfEmpty<TRes, TErr>): ResEmpty<TRes>;
+    /**
+     * Makes an API request
+     * @param c - The request configuration
+     * @param cbRes - The callback for the response
+     * @returns A promise that resolves with the response or rejects with an error
+     */
     private makeAPIRequest;
+    /**
+     * Creates a promise for an API request
+     * @param c - The request configuration
+     * @param cbRes - The callback for the response
+     * @returns A promise that resolves with the response or rejects with an error
+     */
     private createPromise;
+    /**
+     * Converts a bind object to a string representation
+     * @param bind - The bind object to convert
+     * @returns A string representation of the bind object
+     */
     private bindPrint;
+    /**
+     * Checks if a message matches a bind object
+     * @param bind - The bind object to check against
+     * @param msg - The message to check
+     * @returns True if the message matches the bind object, false otherwise
+     */
     private bindCheck;
+    /**
+     * Checks type-dependent field conditions defined in __typeMap.
+     * @param typeMap - The type map to check against
+     * @param msg - The message to check
+     * @returns True if the message matches the type map, false otherwise
+     * The typeMap has the shape:
+     *   { typeField: "type", conditions: { EventA: { field: value }, EventB: { field: value } } }
+     * It reads msg[typeField] to determine which condition set to apply,
+     * then verifies all fields in that condition match the message.
+     */
+    private static typeMapCheck;
+    /**
+     * Handles incoming messages from the WebSocket (must be a lambda fn)
+     * @param msg - The message to handle
+     * @returns
+     */
     private readonly onMessage;
 }

package/dist/types/services/task/TaskUtils.d.ts

@@ -82,3 +82,11 @@ export declare const hasAgentInitiatedOutdial: (interaction: Interaction, agentI
  * @returns true if task should be auto-answered, false otherwise
  */
 export declare const shouldAutoAnswerTask: (taskData: TaskData, agentId: string, loginOption: string, webRtcEnabled: boolean) => boolean;
+/**
+ * Checks if a task is a campaign preview reservation that has not yet been accepted.
+ * Campaign preview tasks should not trigger incoming call handling until the agent
+ * explicitly accepts the preview contact.
+ * @param task - The task to check
+ * @returns true if the task is a pending campaign preview reservation, false otherwise
+ */
+export declare const isCampaignPreviewReservation: (task: ITask) => boolean;

package/dist/types/services/task/constants.d.ts

@@ -19,6 +19,10 @@ export declare const END = "/end";
 export declare const CONSULT_CONFERENCE = "/consult/conference";
 export declare const CONFERENCE_EXIT = "/conference/exit";
 export declare const CONFERENCE_TRANSFER = "/conference/transfer";
+export declare const DIALER_API = "/v1/dialer";
+export declare const CAMPAIGN_PREVIEW_ACCEPT = "/accept";
+/** 80-second timeout for accepting preview contact (outbound call setup takes longer than default 20s) */
+export declare const TIMEOUT_PREVIEW_ACCEPT = 80000;
 export declare const TASK_MANAGER_FILE = "taskManager";
 export declare const TASK_FILE = "task";
 /**

package/dist/types/services/task/dialer.d.ts

@@ -25,4 +25,19 @@ export default function aqmDialer(aqm: AqmReqs): {
     startOutdial: import("../core/types").Res<Contact.AgentContact, {
         data: Contact.DialerPayload;
     }>;
+    /**
+     * Accepts a campaign preview contact, initiating the outbound call.
+     *
+     * @param {Object} p - Parameters object.
+     * @param {Contact.PreviewContactPayload} p.data - Payload containing interactionId and campaignId.
+     * @returns {Promise<Contact.AgentContact>} A promise that resolves with agent contact on success.
+     *
+     * Emits:
+     * - `CC_EVENTS.AGENT_CONTACT_ASSIGNED` on success
+     * - `CC_EVENTS.CAMPAIGN_PREVIEW_ACCEPT_FAILED` on failure
+     * @ignore
+     */
+    acceptPreviewContact: import("../core/types").Res<Contact.AgentContact, {
+        data: Contact.PreviewContactPayload;
+    }>;
 };

package/dist/types/services/task/types.d.ts

@@ -492,7 +492,18 @@ export declare enum TASK_EVENTS {
      * });
      * ```
      */
-    TASK_POST_CALL_ACTIVITY = "task:postCallActivity"
+    TASK_POST_CALL_ACTIVITY = "task:postCallActivity",
+    /**
+     * Triggered when a campaign preview contact is offered to the agent
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_RESERVATION, (data: AgentContact) => {
+     *   console.log('Campaign preview contact received:', data.interactionId);
+     *   // Handle campaign preview reservation
+     * });
+     * ```
+     */
+    TASK_CAMPAIGN_PREVIEW_RESERVATION = "task:campaignPreviewReservation"
 }
 /**
  * Represents a customer interaction within the contact center system
@@ -1046,6 +1057,17 @@ export type DialerPayload = {
     /** The Outdial ANI number that will be used while making a call to the customer.  */
     origin: string;
 };
+/**
+ * Payload for campaign preview contact operations (accept, skip, remove)
+ * @public
+ */
+export type PreviewContactPayload = {
+    /** The interaction ID from the campaign reservation */
+    interactionId: string;
+    /** The campaign name (not a UUID). Available from the reservation event at
+     *  `task.data.interaction.callProcessingDetails.campaignId` or `task.data.campaignId`. */
+    campaignId: string;
+};
 /**
  * Data structure for cleaning up contact resources
  * @public