@webex/contact-center 3.10.0-next.7 → 3.10.0-next.8

package/dist/services/task/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["DESTINATION_TYPE","exports","QUEUE","DIALNUMBER","AGENT","ENTRYPOINT","CONSULT_TRANSFER_DESTINATION_TYPE","MEDIA_CHANNEL","EMAIL","CHAT","TELEPHONY","SOCIAL","SMS","FACEBOOK","WHATSAPP","TASK_EVENTS"],"sources":["types.ts"],"sourcesContent":["import {CallId} from '@webex/calling/dist/types/common/types';\nimport EventEmitter from 'events';\nimport {Msg} from '../core/GlobalTypes';\nimport AutoWrapup from './AutoWrapup';\n\n/**\n * Unique identifier for a task in the contact center system\n * @public\n */\nexport type TaskId = string;\n\n/**\n * Helper type for creating enum-like objects with type safety\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Defines the valid destination types for routing tasks within the contact center\n * Used to specify where a task should be directed\n * @public\n */\nexport const DESTINATION_TYPE = {\n  /** Route task to a specific queue */\n  QUEUE: 'queue',\n  /** Route task to a specific dial number */\n  DIALNUMBER: 'dialNumber',\n  /** Route task to a specific agent */\n  AGENT: 'agent',\n  /** Route task to an entry point (supported only for consult operations) */\n  ENTRYPOINT: 'entryPoint',\n};\n\n/**\n * Type representing valid destination types for task routing\n * Derived from the DESTINATION_TYPE constant\n * @public\n */\nexport type DestinationType = Enum<typeof DESTINATION_TYPE>;\n\n/**\n * Defines the valid destination types for consult transfer operations\n * Used when transferring a task after consultation\n * @public\n */\nexport const CONSULT_TRANSFER_DESTINATION_TYPE = {\n  /** Transfer to a specific agent */\n  AGENT: 'agent',\n  /** Transfer to an entry point */\n  ENTRYPOINT: 'entryPoint',\n  /** Transfer to a dial number */\n  DIALNUMBER: 'dialNumber',\n  /** Transfer to a queue */\n  QUEUE: 'queue',\n};\n\n/**\n * Type representing valid destination types for consult transfers\n * Derived from the CONSULT_TRANSFER_DESTINATION_TYPE constant\n * @public\n */\nexport type ConsultTransferDestinationType = Enum<typeof CONSULT_TRANSFER_DESTINATION_TYPE>;\n\n/**\n * Defines all supported media channel types for customer interactions\n * These represent the different ways customers can communicate with agents\n * @public\n */\nexport const MEDIA_CHANNEL = {\n  /** Email-based communication channel */\n  EMAIL: 'email',\n  /** Web-based chat communication channel */\n  CHAT: 'chat',\n  /** Voice/phone communication channel */\n  TELEPHONY: 'telephony',\n  /** Social media platform communication channel */\n  SOCIAL: 'social',\n  /** SMS text messaging communication channel */\n  SMS: 'sms',\n  /** Facebook Messenger communication channel */\n  FACEBOOK: 'facebook',\n  /** WhatsApp messaging communication channel */\n  WHATSAPP: 'whatsapp',\n} as const;\n\n/**\n * Type representing valid media channels\n * Derived from the MEDIA_CHANNEL constant\n * @public\n */\nexport type MEDIA_CHANNEL = Enum<typeof MEDIA_CHANNEL>;\n\n/**\n * Enumeration of all task-related events that can occur in the contact center system\n * These events represent different states and actions in the task lifecycle\n * @public\n */\nexport enum TASK_EVENTS {\n  /**\n   * Triggered when a new task is received by the system\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_INCOMING, (task: ITask) => {\n   *   console.log('New task received:', task.data.interactionId);\n   *   // Handle incoming task\n   * });\n   * ```\n   */\n  TASK_INCOMING = 'task:incoming',\n\n  /**\n   * Triggered when a task is successfully assigned to an agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_ASSIGNED, (task: ITask) => {\n   *   console.log('Task assigned:', task.data.interactionId);\n   *   // Begin handling the assigned task\n   * });\n   * ```\n   */\n  TASK_ASSIGNED = 'task:assigned',\n\n  /**\n   * Triggered when the media state of a task changes\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_MEDIA, (track: MediaStreamTrack) => {\n   *   // Handle media track updates\n   * });\n   * ```\n   */\n  TASK_MEDIA = 'task:media',\n\n  /**\n   * Triggered when a task is removed from an agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_UNASSIGNED, (task: ITask) => {\n   *   console.log('Task unassigned:', task.data.interactionId);\n   *   // Clean up task resources\n   * });\n   * ```\n   */\n  TASK_UNASSIGNED = 'task:unassigned',\n\n  /**\n   * Triggered when a task is placed on hold\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_HOLD, (task: ITask) => {\n   *   console.log('Task placed on hold:', task.data.interactionId);\n   *   // Update UI to show hold state\n   * });\n   * ```\n   */\n  TASK_HOLD = 'task:hold',\n\n  /**\n   * Triggered when a task is resumed from hold\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RESUME, (task: ITask) => {\n   *   console.log('Task resumed from hold:', task.data.interactionId);\n   *   // Update UI to show active state\n   * });\n   * ```\n   */\n  TASK_RESUME = 'task:resume',\n\n  /**\n   * Triggered when a consultation session ends\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_END, (task: ITask) => {\n   *   console.log('Consultation ended:', task.data.interactionId);\n   *   // Clean up consultation resources\n   * });\n   * ```\n   */\n  TASK_CONSULT_END = 'task:consultEnd',\n\n  /**\n   * Triggered when a queue consultation is cancelled\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, (task: ITask) => {\n   *   console.log('Queue consultation cancelled:', task.data.interactionId);\n   *   // Handle consultation cancellation\n   * });\n   * ```\n   */\n  TASK_CONSULT_QUEUE_CANCELLED = 'task:consultQueueCancelled',\n\n  /**\n   * Triggered when a queue consultation fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, (task: ITask) => {\n   *   console.log('Queue consultation failed:', task.data.interactionId);\n   *   // Handle consultation failure\n   * });\n   * ```\n   */\n  TASK_CONSULT_QUEUE_FAILED = 'task:consultQueueFailed',\n\n  /**\n   * Triggered when a consultation request is accepted\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_ACCEPTED, (task: ITask) => {\n   *   console.log('Consultation accepted:', task.data.interactionId);\n   *   // Begin consultation\n   * });\n   * ```\n   */\n  TASK_CONSULT_ACCEPTED = 'task:consultAccepted',\n\n  /**\n   * Triggered when consultation is in progress\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULTING, (task: ITask) => {\n   *   console.log('Consulting in progress:', task.data.interactionId);\n   *   // Handle ongoing consultation\n   * });\n   * ```\n   */\n  TASK_CONSULTING = 'task:consulting',\n\n  /**\n   * Triggered when a new consultation is created\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_CREATED, (task: ITask) => {\n   *   console.log('Consultation created:', task.data.interactionId);\n   *   // Initialize consultation\n   * });\n   * ```\n   */\n  TASK_CONSULT_CREATED = 'task:consultCreated',\n\n  /**\n   * Triggered when a consultation is offered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OFFER_CONSULT, (task: ITask) => {\n   *   console.log('Consultation offered:', task.data.interactionId);\n   *   // Handle consultation offer\n   * });\n   * ```\n   */\n  TASK_OFFER_CONSULT = 'task:offerConsult',\n\n  /**\n   * Triggered when a task is completed/terminated\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_END, (task: ITask) => {\n   *   console.log('Task ended:', task.data.interactionId);\n   *   // Clean up and finalize task\n   * });\n   * ```\n   */\n  TASK_END = 'task:end',\n\n  /**\n   * Triggered when a task enters wrap-up state\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_WRAPUP, (task: ITask) => {\n   *   console.log('Task in wrap-up:', task.data.interactionId);\n   *   // Begin wrap-up process\n   * });\n   * ```\n   */\n  TASK_WRAPUP = 'task:wrapup',\n\n  /**\n   * Triggered when task wrap-up is completed\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_WRAPPEDUP, (task: ITask) => {\n   *   console.log('Task wrapped up:', task.data.interactionId);\n   *   // Finalize task completion\n   * });\n   * ```\n   */\n  TASK_WRAPPEDUP = 'task:wrappedup',\n\n  /**\n   * Triggered when recording is paused\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSED, (task: ITask) => {\n   *   console.log('Recording paused:', task.data.interactionId);\n   *   // Update recording state\n   * });\n   * ```\n   */\n  TASK_RECORDING_PAUSED = 'task:recordingPaused',\n\n  /**\n   * Triggered when recording pause attempt fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, (task: ITask) => {\n   *   console.log('Recording pause failed:', task.data.interactionId);\n   *   // Handle pause failure\n   * });\n   * ```\n   */\n  TASK_RECORDING_PAUSE_FAILED = 'task:recordingPauseFailed',\n\n  /**\n   * Triggered when recording is resumed\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUMED, (task: ITask) => {\n   *   console.log('Recording resumed:', task.data.interactionId);\n   *   // Update recording state\n   * });\n   * ```\n   */\n  TASK_RECORDING_RESUMED = 'task:recordingResumed',\n\n  /**\n   * Triggered when recording resume attempt fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, (task: ITask) => {\n   *   console.log('Recording resume failed:', task.data.interactionId);\n   *   // Handle resume failure\n   * });\n   * ```\n   */\n  TASK_RECORDING_RESUME_FAILED = 'task:recordingResumeFailed',\n\n  /**\n   * Triggered when a task is rejected/unanswered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_REJECT, (task: ITask) => {\n   *   console.log('Task rejected:', task.data.interactionId);\n   *   // Handle task rejection\n   * });\n   * ```\n   */\n  TASK_REJECT = 'task:rejected',\n\n  /**\n   * Triggered when a task is populated with data\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_HYDRATE, (task: ITask) => {\n   *   console.log('Task hydrated:', task.data.interactionId);\n   *   // Process task data\n   * });\n   * ```\n   */\n  TASK_HYDRATE = 'task:hydrate',\n\n  /**\n   * Triggered when a new contact is offered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OFFER_CONTACT, (task: ITask) => {\n   *   console.log('Contact offered:', task.data.interactionId);\n   *   // Handle contact offer\n   * });\n   * ```\n   */\n  TASK_OFFER_CONTACT = 'task:offerContact',\n\n  /**\n   * Triggered when a conference is being established\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, (task: ITask) => {\n   *   console.log('Conference establishing:', task.data.interactionId);\n   *   // Handle conference setup in progress\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_ESTABLISHING = 'task:conferenceEstablishing',\n\n  /**\n   * Triggered when a conference is started successfully\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_STARTED, (task: ITask) => {\n   *   console.log('Conference started:', task.data.interactionId);\n   *   // Handle conference start\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_STARTED = 'task:conferenceStarted',\n\n  /**\n   * Triggered when a conference fails to start\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_FAILED, (task: ITask) => {\n   *   console.log('Conference failed:', task.data.interactionId);\n   *   // Handle conference failure\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_FAILED = 'task:conferenceFailed',\n\n  /**\n   * Triggered when a conference is ended successfully\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_ENDED, (task: ITask) => {\n   *   console.log('Conference ended:', task.data.interactionId);\n   *   // Handle conference end\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_ENDED = 'task:conferenceEnded',\n\n  /**\n   * Triggered when a participant joins the conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_JOINED, (task: ITask) => {\n   *   console.log('Participant joined conference:', task.data.interactionId);\n   *   // Handle participant joining\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_JOINED = 'task:participantJoined',\n\n  /**\n   * Triggered when a participant leaves the conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT, (task: ITask) => {\n   *   console.log('Participant left conference:', task.data.interactionId);\n   *   // Handle participant leaving\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_LEFT = 'task:participantLeft',\n\n  /**\n   * Triggered when conference transfer is successful\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, (task: ITask) => {\n   *   console.log('Conference transferred:', task.data.interactionId);\n   *   // Handle successful conference transfer\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_TRANSFERRED = 'task:conferenceTransferred',\n\n  /**\n   * Triggered when conference transfer fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, (task: ITask) => {\n   *   console.log('Conference transfer failed:', task.data.interactionId);\n   *   // Handle failed conference transfer\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_TRANSFER_FAILED = 'task:conferenceTransferFailed',\n\n  /**\n   * Triggered when ending a conference fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, (task: ITask) => {\n   *   console.log('Conference end failed:', task.data.interactionId);\n   *   // Handle failed conference end\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_END_FAILED = 'task:conferenceEndFailed',\n\n  /**\n   * Triggered when participant exit from conference fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, (task: ITask) => {\n   *   console.log('Participant failed to leave conference:', task.data.interactionId);\n   *   // Handle failed participant exit\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_LEFT_FAILED = 'task:participantLeftFailed',\n}\n\n/**\n * Represents a customer interaction within the contact center system\n * Contains comprehensive details about an ongoing customer interaction\n * @public\n */\nexport type Interaction = {\n  /** Indicates if the interaction is managed by Flow Control */\n  isFcManaged: boolean;\n  /** Indicates if the interaction has been terminated */\n  isTerminated: boolean;\n  /** The type of media channel for this interaction */\n  mediaType: MEDIA_CHANNEL;\n  /** List of previous virtual teams that handled this interaction */\n  previousVTeams: string[];\n  /** Current state of the interaction */\n  state: string;\n  /** Current virtual team handling the interaction */\n  currentVTeam: string;\n  /** List of participants in the interaction */\n  participants: any; // TODO: Define specific participant type\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Timestamp when the interaction was created */\n  createdTimestamp?: number;\n  /** Indicates if wrap-up assistance is enabled */\n  isWrapUpAssist?: boolean;\n  /** Detailed call processing information and metadata */\n  callProcessingDetails: {\n    /** Name of the Queue Manager handling this interaction */\n    QMgrName: string;\n    /** Indicates if the task should be self-serviced */\n    taskToBeSelfServiced: string;\n    /** Automatic Number Identification (caller's number) */\n    ani: string;\n    /** Display version of the ANI */\n    displayAni: string;\n    /** Dialed Number Identification Service number */\n    dnis: string;\n    /** Tenant identifier */\n    tenantId: string;\n    /** Queue identifier */\n    QueueId: string;\n    /** Virtual team identifier */\n    vteamId: string;\n    /** Indicates if pause/resume functionality is enabled */\n    pauseResumeEnabled?: string;\n    /** Duration of pause in seconds */\n    pauseDuration?: string;\n    /** Indicates if the interaction is currently paused */\n    isPaused?: string;\n    /** Indicates if recording is in progress */\n    recordInProgress?: string;\n    /** Indicates if recording has started */\n    recordingStarted?: string;\n    /** Indicates if Consult to Queue is in progress */\n    ctqInProgress?: string;\n    /** Indicates if outdial transfer to queue is enabled */\n    outdialTransferToQueueEnabled?: string;\n    /** IVR conversation transcript */\n    convIvrTranscript?: string;\n    /** Customer's name */\n    customerName: string;\n    /** Name of the virtual team */\n    virtualTeamName: string;\n    /** RONA (Redirection on No Answer) timeout in seconds */\n    ronaTimeout: string;\n    /** Category of the interaction */\n    category: string;\n    /** Reason for the interaction */\n    reason: string;\n    /** Source number for the interaction */\n    sourceNumber: string;\n    /** Source page that initiated the interaction */\n    sourcePage: string;\n    /** Application user identifier */\n    appUser: string;\n    /** Customer's contact number */\n    customerNumber: string;\n    /** Code indicating the reason for interaction */\n    reasonCode: string;\n    /** Path taken through the IVR system */\n    IvrPath: string;\n    /** Identifier for the IVR path */\n    pathId: string;\n    /** Email address or contact point that initiated the interaction */\n    fromAddress: string;\n    /** Identifier of the parent interaction for related interactions */\n    parentInteractionId?: string;\n    /** Identifier of the child interaction for related interactions */\n    childInteractionId?: string;\n    /** Type of relationship between parent and child interactions */\n    relationshipType?: string;\n    /** ANI of the parent interaction */\n    parent_ANI?: string;\n    /** DNIS of the parent interaction */\n    parent_DNIS?: string;\n    /** Indicates if the consulted destination agent has joined */\n    consultDestinationAgentJoined?: boolean | string;\n    /** Name of the destination agent for consultation */\n    consultDestinationAgentName?: string;\n    /** DN of the parent interaction's agent */\n    parent_Agent_DN?: string;\n    /** Name of the parent interaction's agent */\n    parent_Agent_Name?: string;\n    /** Team name of the parent interaction's agent */\n    parent_Agent_TeamName?: string;\n    /** Indicates if the interaction is in conference mode */\n    isConferencing?: string;\n    /** Type of monitoring being performed */\n    monitorType?: string;\n    /** Name of the workflow being executed */\n    workflowName?: string;\n    /** Identifier of the workflow */\n    workflowId?: string;\n    /** Indicates if monitoring is in invisible mode */\n    monitoringInvisibleMode?: string;\n    /** Identifier for the monitoring request */\n    monitoringRequestId?: string;\n    /** Timeout for participant invitation */\n    participantInviteTimeout?: string;\n    /** Filename for music on hold */\n    mohFileName?: string;\n    /** Flag for continuing recording during transfer */\n    CONTINUE_RECORDING_ON_TRANSFER?: string;\n    /** Entry point identifier */\n    EP_ID?: string;\n    /** Type of routing being used */\n    ROUTING_TYPE?: string;\n    /** Events registered with Flow Control Engine */\n    fceRegisteredEvents?: string;\n    /** Indicates if the interaction is parked */\n    isParked?: string;\n    /** Priority level of the interaction */\n    priority?: string;\n    /** Identifier for the routing strategy */\n    routingStrategyId?: string;\n    /** Current state of monitoring */\n    monitoringState?: string;\n    /** Indicates if blind transfer is in progress */\n    BLIND_TRANSFER_IN_PROGRESS?: boolean;\n    /** Desktop view configuration for Flow Control */\n    fcDesktopView?: string;\n  };\n  /** Main interaction identifier for related interactions */\n  mainInteractionId?: string;\n  /** Media-specific information for the interaction */\n  media: Record<\n    string,\n    {\n      /** Unique identifier for the media resource */\n      mediaResourceId: string;\n      /** Type of media channel */\n      mediaType: MEDIA_CHANNEL;\n      /** Media manager handling this media */\n      mediaMgr: string;\n      /** List of participant identifiers */\n      participants: string[];\n      /** Type of media */\n      mType: string;\n      /** Indicates if media is on hold */\n      isHold: boolean;\n      /** Timestamp when media was put on hold */\n      holdTimestamp: number | null;\n    }\n  >;\n  /** Owner of the interaction */\n  owner: string;\n  /** Primary media channel for the interaction */\n  mediaChannel: MEDIA_CHANNEL;\n  /** Direction information for the contact */\n  contactDirection: {type: string};\n  /** Type of outbound interaction */\n  outboundType?: string;\n  /** Parameters passed through the call flow */\n  callFlowParams: Record<\n    string,\n    {\n      /** Name of the parameter */\n      name: string;\n      /** Qualifier for the parameter */\n      qualifier: string;\n      /** Description of the parameter */\n      description: string;\n      /** Data type of the parameter value */\n      valueDataType: string;\n      /** Value of the parameter */\n      value: string;\n    }\n  >;\n};\n\n/**\n * Task payload containing detailed information about a contact center task\n * This structure encapsulates all relevant data for task management\n * @public\n */\nexport type TaskData = {\n  /** Unique identifier for the media resource handling this task */\n  mediaResourceId: string;\n  /** Type of event that triggered this task data */\n  eventType: string;\n  /** Timestamp when the event occurred */\n  eventTime?: number;\n  /** Identifier of the agent handling the task */\n  agentId: string;\n  /** Identifier of the destination agent for transfers/consults */\n  destAgentId: string;\n  /** Unique tracking identifier for the task */\n  trackingId: string;\n  /** Media resource identifier for consultation operations */\n  consultMediaResourceId: string;\n  /** Detailed interaction information */\n  interaction: Interaction;\n  /** Unique identifier for the participant */\n  participantId?: string;\n  /** Indicates if the task is from the owner */\n  fromOwner?: boolean;\n  /** Indicates if the task is to the owner */\n  toOwner?: boolean;\n  /** Identifier for child interaction in consult/transfer scenarios */\n  childInteractionId?: string;\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Current owner of the task */\n  owner: string;\n  /** Queue manager handling the task */\n  queueMgr: string;\n  /** Name of the queue where task is queued */\n  queueName?: string;\n  /** Type of the task */\n  type: string;\n  /** Timeout value for RONA (Redirection on No Answer) in seconds */\n  ronaTimeout?: number;\n  /** Indicates if the task is in consultation state */\n  isConsulted?: boolean;\n  /** Indicates if the task is in conference state */\n  isConferencing: boolean;\n  /** Indicates if a conference is currently in progress (2+ active agents) */\n  isConferenceInProgress?: boolean;\n  /** Identifier of agent who last updated the task */\n  updatedBy?: string;\n  /** Type of destination for transfer/consult */\n  destinationType?: string;\n  /** Indicates if the task was automatically resumed */\n  autoResumed?: boolean;\n  /** Code indicating the reason for an action */\n  reasonCode?: string | number;\n  /** Description of the reason for an action */\n  reason?: string;\n  /** Identifier of the consulting agent */\n  consultingAgentId?: string;\n  /** Unique identifier for the task */\n  taskId?: string;\n  /** Task details including state and media information */\n  task?: Interaction;\n  /** Unique identifier for monitoring offered events */\n  id?: string;\n  /** Indicates if the web call is muted */\n  isWebCallMute?: boolean;\n  /** Identifier for reservation interaction */\n  reservationInteractionId?: string;\n  /** Indicates if wrap-up is required for this task */\n  wrapUpRequired?: boolean;\n};\n\n/**\n * Type representing an agent contact message within the contact center system\n * Contains comprehensive interaction and task related details for agent operations\n * @public\n */\nexport type AgentContact = Msg<{\n  /** Unique identifier for the media resource */\n  mediaResourceId: string;\n  /** Type of the event (e.g., 'AgentDesktopMessage') */\n  eventType: string;\n  /** Timestamp when the event occurred */\n  eventTime?: number;\n  /** Unique identifier of the agent handling the contact */\n  agentId: string;\n  /** Identifier of the destination agent for transfers/consults */\n  destAgentId: string;\n  /** Unique tracking identifier for the contact */\n  trackingId: string;\n  /** Media resource identifier for consult operations */\n  consultMediaResourceId: string;\n  /** Detailed interaction information including media and participant data */\n  interaction: Interaction;\n  /** Unique identifier for the participant */\n  participantId?: string;\n  /** Indicates if the message is from the owner of the interaction */\n  fromOwner?: boolean;\n  /** Indicates if the message is to the owner of the interaction */\n  toOwner?: boolean;\n  /** Identifier for child interaction in case of consult/transfer */\n  childInteractionId?: string;\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Current owner of the interaction */\n  owner: string;\n  /** Queue manager handling the interaction */\n  queueMgr: string;\n  /** Name of the queue where interaction is queued */\n  queueName?: string;\n  /** Type of the contact/interaction */\n  type: string;\n  /** Timeout value for RONA (Redirection on No Answer) in seconds */\n  ronaTimeout?: number;\n  /** Indicates if the interaction is in consult state */\n  isConsulted?: boolean;\n  /** Indicates if the interaction is in conference state */\n  isConferencing: boolean;\n  /** Identifier of the agent who last updated the interaction */\n  updatedBy?: string;\n  /** Type of destination for transfer/consult */\n  destinationType?: string;\n  /** Indicates if the interaction was automatically resumed */\n  autoResumed?: boolean;\n  /** Code indicating the reason for an action */\n  reasonCode?: string | number;\n  /** Description of the reason for an action */\n  reason?: string;\n  /** Identifier of the consulting agent */\n  consultingAgentId?: string;\n  /** Unique identifier for the task */\n  taskId?: string;\n  /** Task details including media and state information */\n  task?: Interaction;\n  /** Identifier of the supervisor monitoring the interaction */\n  supervisorId?: string;\n  /** Type of monitoring (e.g., 'SILENT', 'BARGE_IN') */\n  monitorType?: string;\n  /** Dial number of the supervisor */\n  supervisorDN?: string;\n  /** Unique identifier for monitoring offered events */\n  id?: string;\n  /** Indicates if the web call is muted */\n  isWebCallMute?: boolean;\n  /** Identifier for reservation interaction */\n  reservationInteractionId?: string;\n  /** Identifier for the reserved agent channel */\n  reservedAgentChannelId?: string;\n  /** Current monitoring state information */\n  monitoringState?: {\n    /** Type of monitoring state */\n    type: string;\n  };\n  /** Name of the supervisor monitoring the interaction */\n  supervisorName?: string;\n}>;\n\n/**\n * Information about a virtual team in the contact center\n * @ignore\n */\nexport type VTeam = {\n  /** Profile ID of the agent in the virtual team */\n  agentProfileId: string;\n  /** Session ID of the agent in the virtual team */\n  agentSessionId: string;\n  /** Type of channel handled by the virtual team */\n  channelType: string;\n  /** Type of the virtual team */\n  type: string;\n  /** Optional tracking identifier */\n  trackingId?: string;\n};\n\n/**\n * Detailed information about a virtual team configuration\n * @ignore\n */\nexport type VteamDetails = {\n  /** Name of the virtual team */\n  name: string;\n  /** Type of channel handled by the virtual team */\n  channelType: string;\n  /** Unique identifier for the virtual team */\n  id: string;\n  /** Type of the virtual team */\n  type: string;\n  /** ID of the analyzer associated with the team */\n  analyzerId: string;\n};\n\n/**\n * Response type for successful virtual team operations\n * Contains details about virtual teams and their capabilities\n * @ignore\n */\nexport type VTeamSuccess = Msg<{\n  /** Response data containing team information */\n  data: {\n    /** List of virtual team details */\n    vteamList: Array<VteamDetails>;\n    /** Whether queue consultation is allowed */\n    allowConsultToQueue: boolean;\n  };\n  /** Method name from JavaScript */\n  jsMethod: string;\n  /** Data related to the call */\n  callData: string;\n  /** Session ID of the agent */\n  agentSessionId: string;\n}>;\n\n/**\n * Parameters for putting a task on hold or resuming from hold\n * @public\n */\nexport type HoldResumePayload = {\n  /** Unique identifier for the media resource to hold/resume */\n  mediaResourceId: string;\n};\n\n/**\n * Parameters for resuming a task's recording\n * @public\n */\nexport type ResumeRecordingPayload = {\n  /** Indicates if the recording was automatically resumed */\n  autoResumed: boolean;\n};\n\n/**\n * Parameters for transferring a task to another destination\n * @public\n */\nexport type TransferPayLoad = {\n  /** Destination identifier where the task will be transferred to */\n  to: string;\n  /** Type of the destination (queue, agent, etc.) */\n  destinationType: DestinationType;\n};\n\n/**\n * Parameters for initiating a consultative transfer\n * @public\n */\nexport type ConsultTransferPayLoad = {\n  /** Destination identifier for the consultation transfer */\n  to: string;\n  /** Type of the consultation transfer destination */\n  destinationType: ConsultTransferDestinationType;\n};\n\n/**\n * Parameters for initiating a consultation with another agent or queue\n * @public\n */\nexport type ConsultPayload = {\n  /** Destination identifier for the consultation */\n  to: string | undefined;\n  /** Type of the consultation destination (agent, queue, etc.) */\n  destinationType: DestinationType;\n  /** Whether to hold other participants during consultation (always true) */\n  holdParticipants?: boolean;\n};\n\n/**\n * Parameters for ending a consultation task\n * @public\n */\nexport type ConsultEndPayload = {\n  /** Indicates if this is a consultation operation */\n  isConsult: boolean;\n  /** Indicates if this involves a secondary entry point or DN agent */\n  isSecondaryEpDnAgent?: boolean;\n  /** Optional queue identifier for the consultation */\n  queueId?: string;\n  /** Identifier of the task being consulted */\n  taskId: string;\n};\n\n/**\n * Parameters for transferring a task to another destination\n * @public\n */\nexport type TransferPayload = {\n  /** Destination identifier where the task will be transferred */\n  to: string | undefined;\n  /** Type of the transfer destination */\n  destinationType: DestinationType;\n};\n\n/**\n * API payload for ending a consultation\n * This is the actual payload that is sent to the developer API\n * @public\n */\nexport type ConsultEndAPIPayload = {\n  /** Optional identifier of the queue involved in the consultation */\n  queueId?: string;\n};\n\n/**\n * Data required for consulting and conferencing operations\n * @public\n */\nexport type ConsultConferenceData = {\n  /** Identifier of the agent initiating consult/conference */\n  agentId?: string;\n  /** Target destination for the consult/conference */\n  to: string | undefined;\n  /** Type of destination (e.g., 'agent', 'queue') */\n  destinationType: string;\n};\n\n/**\n * Legacy consultation conference data type matching Agent Desktop\n * @public\n */\nexport type consultConferencePayloadData = {\n  /** Identifier of the agent initiating consult/conference */\n  agentId: string;\n  /** Type of destination (e.g., 'agent', 'queue') */\n  destinationType: string;\n  /** Identifier of the destination agent */\n  destAgentId: string;\n};\n\n/**\n * Parameters required for cancelling a consult to queue operation\n * @public\n */\nexport type cancelCtq = {\n  /** Identifier of the agent cancelling the CTQ */\n  agentId: string;\n  /** Identifier of the queue where consult was initiated */\n  queueId: string;\n};\n\n/**\n * Parameters required for declining a task\n * @public\n */\nexport type declinePayload = {\n  /** Identifier of the media resource to decline */\n  mediaResourceId: string;\n};\n\n/**\n * Parameters for wrapping up a task with relevant completion details\n * @public\n */\nexport type WrapupPayLoad = {\n  /** The reason provided for wrapping up the task */\n  wrapUpReason: string;\n  /** Auxiliary code identifier associated with the wrap-up state */\n  auxCodeId: string;\n};\n\n/**\n * Configuration parameters for initiating outbound dialer tasks\n * @public\n */\nexport type DialerPayload = {\n  /** An entryPointId for respective task */\n  entryPointId: string;\n  /** A valid customer DN, on which the response is expected, maximum length 36 characters */\n  destination: string;\n  /** The direction of the call */\n  direction: 'OUTBOUND';\n  /** Schema-free data tuples to pass specific data based on outboundType (max 30 tuples) */\n  attributes: {[key: string]: string};\n  /** The media type for the request */\n  mediaType: 'telephony' | 'chat' | 'social' | 'email';\n  /** The outbound type for the task */\n  outboundType: 'OUTDIAL' | 'CALLBACK' | 'EXECUTE_FLOW';\n  /** The Outdial ANI number that will be used while making a call to the customer.  */\n  origin: string;\n};\n\n/**\n * Data structure for cleaning up contact resources\n * @public\n */\nexport type ContactCleanupData = {\n  /** Type of cleanup operation being performed */\n  type: string;\n  /** Organization identifier where cleanup is occurring */\n  orgId: string;\n  /** Identifier of the agent associated with the contacts */\n  agentId: string;\n  /** Detailed data about the cleanup operation */\n  data: {\n    /** Type of event that triggered the cleanup */\n    eventType: string;\n    /** Identifier of the interaction being cleaned up */\n    interactionId: string;\n    /** Organization identifier */\n    orgId: string;\n    /** Media manager handling the cleanup */\n    mediaMgr: string;\n    /** Tracking identifier for the cleanup operation */\n    trackingId: string;\n    /** Type of media being cleaned up */\n    mediaType: string;\n    /** Optional destination information */\n    destination?: string;\n    /** Whether this is a broadcast cleanup */\n    broadcast: boolean;\n    /** Type of cleanup being performed */\n    type: string;\n  };\n};\n\n/**\n * Response type for task public methods\n * Can be an {@link AgentContact} object containing updated task state,\n * an Error in case of failure, or void for operations that don't return data\n * @public\n */\nexport type TaskResponse = AgentContact | Error | void;\n\n/**\n * Interface for managing task-related operations in the contact center\n * Extends EventEmitter to support event-driven task updates\n */\nexport interface ITask extends EventEmitter {\n  /**\n   * Event data received in the Contact Center events.\n   * Contains detailed task information including interaction details, media resources,\n   * and participant data as defined in {@link TaskData}\n   */\n  data: TaskData;\n\n  /**\n   * Map associating tasks with their corresponding call identifiers.\n   */\n  webCallMap: Record<TaskId, CallId>;\n\n  /**\n   * Auto-wrapup timer for the task\n   * This is used to automatically wrap up tasks after a specified duration\n   * as defined in {@link AutoWrapup}\n   */\n  autoWrapup?: AutoWrapup;\n\n  /**\n   * Cancels the auto-wrapup timer for the task.\n   * This method stops the auto-wrapup process if it is currently active.\n   * Note: This is supported only in single session mode. Not supported in multi-session mode.\n   * @returns void\n   */\n  cancelAutoWrapupTimer(): void;\n\n  /**\n   * Deregisters all web call event listeners.\n   * Used when cleaning up task resources.\n   * @ignore\n   */\n  unregisterWebCallListeners(): void;\n\n  /**\n   * Updates the task data with new information\n   * @param newData - Updated task data to apply, must conform to {@link TaskData} structure\n   * @returns Updated task instance\n   * @ignore\n   */\n  updateTaskData(newData: TaskData): ITask;\n\n  /**\n   * Answers or accepts an incoming task.\n   * Once accepted, the task will be assigned to the agent and trigger a {@link TASK_EVENTS.TASK_ASSIGNED} event.\n   * The response will contain updated agent contact information as defined in {@link AgentContact}.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.accept();\n   * ```\n   */\n  accept(): Promise<TaskResponse>;\n\n  /**\n   * Declines an incoming task for Browser Login\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.decline();\n   * ```\n   */\n  decline(): Promise<TaskResponse>;\n\n  /**\n   * Places the current task on hold.\n   * @param mediaResourceId - Optional media resource ID to use for the hold operation. If not provided, uses the task's current mediaResourceId\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * // Hold with default mediaResourceId\n   * await task.hold();\n   *\n   * // Hold with custom mediaResourceId\n   * await task.hold('custom-media-resource-id');\n   * ```\n   */\n  hold(mediaResourceId?: string): Promise<TaskResponse>;\n\n  /**\n   * Resumes a task that was previously on hold.\n   * @param mediaResourceId - Optional media resource ID to use for the resume operation. If not provided, uses the task's current mediaResourceId from interaction media\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * // Resume with default mediaResourceId\n   * await task.resume();\n   *\n   * // Resume with custom mediaResourceId\n   * await task.resume('custom-media-resource-id');\n   * ```\n   */\n  resume(mediaResourceId?: string): Promise<TaskResponse>;\n\n  /**\n   * Ends/terminates the current task.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.end();\n   * ```\n   */\n  end(): Promise<TaskResponse>;\n\n  /**\n   * Initiates wrap-up process for the task with specified details.\n   * @param wrapupPayload - Wrap-up details including reason and auxiliary code\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.wrapup({\n   *   wrapUpReason: \"Customer issue resolved\",\n   *   auxCodeId: \"RESOLVED\"\n   * });\n   * ```\n   */\n  wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Pauses the recording for current task.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.pauseRecording();\n   * ```\n   */\n  pauseRecording(): Promise<TaskResponse>;\n\n  /**\n   * Resumes a previously paused recording.\n   * @param resumeRecordingPayload - Parameters for resuming the recording\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.resumeRecording({\n   *   autoResumed: false\n   * });\n   * ```\n   */\n  resumeRecording(resumeRecordingPayload: ResumeRecordingPayload): Promise<TaskResponse>;\n\n  /**\n   * Initiates a consultation with another agent or queue.\n   * @param consultPayload - Consultation details including destination and type\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consult({ to: \"agentId\", destinationType: \"agent\" });\n   * ```\n   */\n  consult(consultPayload: ConsultPayload): Promise<TaskResponse>;\n\n  /**\n   * Ends an ongoing consultation.\n   * @param consultEndPayload - Details for ending the consultation\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.endConsult({ isConsult: true, taskId: \"taskId\" });\n   * ```\n   */\n  endConsult(consultEndPayload: ConsultEndPayload): Promise<TaskResponse>;\n\n  /**\n   * Transfers the task to another agent or queue.\n   * @param transferPayload - Transfer details including destination and type\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.transfer({ to: \"queueId\", destinationType: \"queue\" });\n   * ```\n   */\n  transfer(transferPayload: TransferPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Transfers the task after consultation.\n   * @param consultTransferPayload - Details for consult transfer (optional)\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consultTransfer({ to: \"agentId\", destinationType: \"agent\" });\n   * ```\n   */\n  consultTransfer(consultTransferPayload?: ConsultTransferPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Initiates a consult conference (merge consult call with main call).\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consultConference();\n   * ```\n   */\n  consultConference(): Promise<TaskResponse>;\n\n  /**\n   * Exits from an ongoing conference.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.exitConference();\n   * ```\n   */\n  exitConference(): Promise<TaskResponse>;\n\n  /**\n   * Transfers the conference to another participant.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.transferConference();\n   * ```\n   */\n  transferConference(): Promise<TaskResponse>;\n\n  /**\n   * Toggles mute/unmute for the local audio stream during a WebRTC task.\n   * @returns Promise<void>\n   * @example\n   * ```typescript\n   * await task.toggleMute();\n   * ```\n   */\n  toggleMute(): Promise<void>;\n}\n"],"mappings":";;;;;;AAKA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACO,MAAMA,gBAAgB,GAAAC,OAAA,CAAAD,gBAAA,GAAG;EAC9B;EACAE,KAAK,EAAE,OAAO;EACd;EACAC,UAAU,EAAE,YAAY;EACxB;EACAC,KAAK,EAAE,OAAO;EACd;EACAC,UAAU,EAAE;AACd,CAAC;;AAED;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACO,MAAMC,iCAAiC,GAAAL,OAAA,CAAAK,iCAAA,GAAG;EAC/C;EACAF,KAAK,EAAE,OAAO;EACd;EACAC,UAAU,EAAE,YAAY;EACxB;EACAF,UAAU,EAAE,YAAY;EACxB;EACAD,KAAK,EAAE;AACT,CAAC;;AAED;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACO,MAAMK,aAAa,GAAAN,OAAA,CAAAM,aAAA,GAAG;EAC3B;EACAC,KAAK,EAAE,OAAO;EACd;EACAC,IAAI,EAAE,MAAM;EACZ;EACAC,SAAS,EAAE,WAAW;EACtB;EACAC,MAAM,EAAE,QAAQ;EAChB;EACAC,GAAG,EAAE,KAAK;EACV;EACAC,QAAQ,EAAE,UAAU;EACpB;EACAC,QAAQ,EAAE;AACZ,CAAU;;AAEV;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AAJA,IAKYC,WAAW,GAAAd,OAAA,CAAAc,WAAA,0BAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAA,OAAXA,WAAW;AAAA;AA6YvB;AACA;AACA;AACA;AACA;AA6LA;AACA;AACA;AACA;AACA;AAwEA;AACA;AACA;AACA;AACA;AAmFA;AACA;AACA;AACA;AAcA;AACA;AACA;AACA;AAcA;AACA;AACA;AACA;AACA;AAiBA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AAYA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAkBA;AACA;AACA;AACA;AA+BA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA"}
+{"version":3,"names":["DESTINATION_TYPE","exports","QUEUE","DIALNUMBER","AGENT","ENTRYPOINT","CONSULT_TRANSFER_DESTINATION_TYPE","MEDIA_CHANNEL","EMAIL","CHAT","TELEPHONY","SOCIAL","SMS","FACEBOOK","WHATSAPP","TASK_EVENTS"],"sources":["types.ts"],"sourcesContent":["import {CallId} from '@webex/calling/dist/types/common/types';\nimport EventEmitter from 'events';\nimport {Msg} from '../core/GlobalTypes';\nimport AutoWrapup from './AutoWrapup';\n\n/**\n * Unique identifier for a task in the contact center system\n * @public\n */\nexport type TaskId = string;\n\n/**\n * Helper type for creating enum-like objects with type safety\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Defines the valid destination types for routing tasks within the contact center\n * Used to specify where a task should be directed\n * @public\n */\nexport const DESTINATION_TYPE = {\n  /** Route task to a specific queue */\n  QUEUE: 'queue',\n  /** Route task to a specific dial number */\n  DIALNUMBER: 'dialNumber',\n  /** Route task to a specific agent */\n  AGENT: 'agent',\n  /** Route task to an entry point (supported only for consult operations) */\n  ENTRYPOINT: 'entryPoint',\n};\n\n/**\n * Type representing valid destination types for task routing\n * Derived from the DESTINATION_TYPE constant\n * @public\n */\nexport type DestinationType = Enum<typeof DESTINATION_TYPE>;\n\n/**\n * Defines the valid destination types for consult transfer operations\n * Used when transferring a task after consultation\n * @public\n */\nexport const CONSULT_TRANSFER_DESTINATION_TYPE = {\n  /** Transfer to a specific agent */\n  AGENT: 'agent',\n  /** Transfer to an entry point */\n  ENTRYPOINT: 'entryPoint',\n  /** Transfer to a dial number */\n  DIALNUMBER: 'dialNumber',\n  /** Transfer to a queue */\n  QUEUE: 'queue',\n};\n\n/**\n * Type representing valid destination types for consult transfers\n * Derived from the CONSULT_TRANSFER_DESTINATION_TYPE constant\n * @public\n */\nexport type ConsultTransferDestinationType = Enum<typeof CONSULT_TRANSFER_DESTINATION_TYPE>;\n\n/**\n * Defines all supported media channel types for customer interactions\n * These represent the different ways customers can communicate with agents\n * @public\n */\nexport const MEDIA_CHANNEL = {\n  /** Email-based communication channel */\n  EMAIL: 'email',\n  /** Web-based chat communication channel */\n  CHAT: 'chat',\n  /** Voice/phone communication channel */\n  TELEPHONY: 'telephony',\n  /** Social media platform communication channel */\n  SOCIAL: 'social',\n  /** SMS text messaging communication channel */\n  SMS: 'sms',\n  /** Facebook Messenger communication channel */\n  FACEBOOK: 'facebook',\n  /** WhatsApp messaging communication channel */\n  WHATSAPP: 'whatsapp',\n} as const;\n\n/**\n * Type representing valid media channels\n * Derived from the MEDIA_CHANNEL constant\n * @public\n */\nexport type MEDIA_CHANNEL = Enum<typeof MEDIA_CHANNEL>;\n\n/**\n * Enumeration of all task-related events that can occur in the contact center system\n * These events represent different states and actions in the task lifecycle\n * @public\n */\nexport enum TASK_EVENTS {\n  /**\n   * Triggered when a new task is received by the system\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_INCOMING, (task: ITask) => {\n   *   console.log('New task received:', task.data.interactionId);\n   *   // Handle incoming task\n   * });\n   * ```\n   */\n  TASK_INCOMING = 'task:incoming',\n\n  /**\n   * Triggered when a task is successfully assigned to an agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_ASSIGNED, (task: ITask) => {\n   *   console.log('Task assigned:', task.data.interactionId);\n   *   // Begin handling the assigned task\n   * });\n   * ```\n   */\n  TASK_ASSIGNED = 'task:assigned',\n\n  /**\n   * Triggered when the media state of a task changes\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_MEDIA, (track: MediaStreamTrack) => {\n   *   // Handle media track updates\n   * });\n   * ```\n   */\n  TASK_MEDIA = 'task:media',\n\n  /**\n   * Triggered when a task is removed from an agent\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_UNASSIGNED, (task: ITask) => {\n   *   console.log('Task unassigned:', task.data.interactionId);\n   *   // Clean up task resources\n   * });\n   * ```\n   */\n  TASK_UNASSIGNED = 'task:unassigned',\n\n  /**\n   * Triggered when a task is placed on hold\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_HOLD, (task: ITask) => {\n   *   console.log('Task placed on hold:', task.data.interactionId);\n   *   // Update UI to show hold state\n   * });\n   * ```\n   */\n  TASK_HOLD = 'task:hold',\n\n  /**\n   * Triggered when a task is resumed from hold\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RESUME, (task: ITask) => {\n   *   console.log('Task resumed from hold:', task.data.interactionId);\n   *   // Update UI to show active state\n   * });\n   * ```\n   */\n  TASK_RESUME = 'task:resume',\n\n  /**\n   * Triggered when a consultation session ends\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_END, (task: ITask) => {\n   *   console.log('Consultation ended:', task.data.interactionId);\n   *   // Clean up consultation resources\n   * });\n   * ```\n   */\n  TASK_CONSULT_END = 'task:consultEnd',\n\n  /**\n   * Triggered when a queue consultation is cancelled\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, (task: ITask) => {\n   *   console.log('Queue consultation cancelled:', task.data.interactionId);\n   *   // Handle consultation cancellation\n   * });\n   * ```\n   */\n  TASK_CONSULT_QUEUE_CANCELLED = 'task:consultQueueCancelled',\n\n  /**\n   * Triggered when a queue consultation fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, (task: ITask) => {\n   *   console.log('Queue consultation failed:', task.data.interactionId);\n   *   // Handle consultation failure\n   * });\n   * ```\n   */\n  TASK_CONSULT_QUEUE_FAILED = 'task:consultQueueFailed',\n\n  /**\n   * Triggered when a consultation request is accepted\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_ACCEPTED, (task: ITask) => {\n   *   console.log('Consultation accepted:', task.data.interactionId);\n   *   // Begin consultation\n   * });\n   * ```\n   */\n  TASK_CONSULT_ACCEPTED = 'task:consultAccepted',\n\n  /**\n   * Triggered when consultation is in progress\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULTING, (task: ITask) => {\n   *   console.log('Consulting in progress:', task.data.interactionId);\n   *   // Handle ongoing consultation\n   * });\n   * ```\n   */\n  TASK_CONSULTING = 'task:consulting',\n\n  /**\n   * Triggered when a new consultation is created\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONSULT_CREATED, (task: ITask) => {\n   *   console.log('Consultation created:', task.data.interactionId);\n   *   // Initialize consultation\n   * });\n   * ```\n   */\n  TASK_CONSULT_CREATED = 'task:consultCreated',\n\n  /**\n   * Triggered when a consultation is offered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OFFER_CONSULT, (task: ITask) => {\n   *   console.log('Consultation offered:', task.data.interactionId);\n   *   // Handle consultation offer\n   * });\n   * ```\n   */\n  TASK_OFFER_CONSULT = 'task:offerConsult',\n\n  /**\n   * Triggered when a task is completed/terminated\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_END, (task: ITask) => {\n   *   console.log('Task ended:', task.data.interactionId);\n   *   // Clean up and finalize task\n   * });\n   * ```\n   */\n  TASK_END = 'task:end',\n\n  /**\n   * Triggered when a task enters wrap-up state\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_WRAPUP, (task: ITask) => {\n   *   console.log('Task in wrap-up:', task.data.interactionId);\n   *   // Begin wrap-up process\n   * });\n   * ```\n   */\n  TASK_WRAPUP = 'task:wrapup',\n\n  /**\n   * Triggered when task wrap-up is completed\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_WRAPPEDUP, (task: ITask) => {\n   *   console.log('Task wrapped up:', task.data.interactionId);\n   *   // Finalize task completion\n   * });\n   * ```\n   */\n  TASK_WRAPPEDUP = 'task:wrappedup',\n\n  /**\n   * Triggered when recording is paused\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSED, (task: ITask) => {\n   *   console.log('Recording paused:', task.data.interactionId);\n   *   // Update recording state\n   * });\n   * ```\n   */\n  TASK_RECORDING_PAUSED = 'task:recordingPaused',\n\n  /**\n   * Triggered when recording pause attempt fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, (task: ITask) => {\n   *   console.log('Recording pause failed:', task.data.interactionId);\n   *   // Handle pause failure\n   * });\n   * ```\n   */\n  TASK_RECORDING_PAUSE_FAILED = 'task:recordingPauseFailed',\n\n  /**\n   * Triggered when recording is resumed\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUMED, (task: ITask) => {\n   *   console.log('Recording resumed:', task.data.interactionId);\n   *   // Update recording state\n   * });\n   * ```\n   */\n  TASK_RECORDING_RESUMED = 'task:recordingResumed',\n\n  /**\n   * Triggered when recording resume attempt fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, (task: ITask) => {\n   *   console.log('Recording resume failed:', task.data.interactionId);\n   *   // Handle resume failure\n   * });\n   * ```\n   */\n  TASK_RECORDING_RESUME_FAILED = 'task:recordingResumeFailed',\n\n  /**\n   * Triggered when a task is rejected/unanswered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_REJECT, (task: ITask) => {\n   *   console.log('Task rejected:', task.data.interactionId);\n   *   // Handle task rejection\n   * });\n   * ```\n   */\n  TASK_REJECT = 'task:rejected',\n\n  /**\n   * Triggered when a task is populated with data\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_HYDRATE, (task: ITask) => {\n   *   console.log('Task hydrated:', task.data.interactionId);\n   *   // Process task data\n   * });\n   * ```\n   */\n  TASK_HYDRATE = 'task:hydrate',\n\n  /**\n   * Triggered when a new contact is offered\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_OFFER_CONTACT, (task: ITask) => {\n   *   console.log('Contact offered:', task.data.interactionId);\n   *   // Handle contact offer\n   * });\n   * ```\n   */\n  TASK_OFFER_CONTACT = 'task:offerContact',\n\n  /**\n   * Triggered when a conference is being established\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, (task: ITask) => {\n   *   console.log('Conference establishing:', task.data.interactionId);\n   *   // Handle conference setup in progress\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_ESTABLISHING = 'task:conferenceEstablishing',\n\n  /**\n   * Triggered when a conference is started successfully\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_STARTED, (task: ITask) => {\n   *   console.log('Conference started:', task.data.interactionId);\n   *   // Handle conference start\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_STARTED = 'task:conferenceStarted',\n\n  /**\n   * Triggered when a conference fails to start\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_FAILED, (task: ITask) => {\n   *   console.log('Conference failed:', task.data.interactionId);\n   *   // Handle conference failure\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_FAILED = 'task:conferenceFailed',\n\n  /**\n   * Triggered when a conference is ended successfully\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_ENDED, (task: ITask) => {\n   *   console.log('Conference ended:', task.data.interactionId);\n   *   // Handle conference end\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_ENDED = 'task:conferenceEnded',\n\n  /**\n   * Triggered when a participant joins the conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_JOINED, (task: ITask) => {\n   *   console.log('Participant joined conference:', task.data.interactionId);\n   *   // Handle participant joining\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_JOINED = 'task:participantJoined',\n\n  /**\n   * Triggered when a participant leaves the conference\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT, (task: ITask) => {\n   *   console.log('Participant left conference:', task.data.interactionId);\n   *   // Handle participant leaving\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_LEFT = 'task:participantLeft',\n\n  /**\n   * Triggered when conference transfer is successful\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, (task: ITask) => {\n   *   console.log('Conference transferred:', task.data.interactionId);\n   *   // Handle successful conference transfer\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_TRANSFERRED = 'task:conferenceTransferred',\n\n  /**\n   * Triggered when conference transfer fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, (task: ITask) => {\n   *   console.log('Conference transfer failed:', task.data.interactionId);\n   *   // Handle failed conference transfer\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_TRANSFER_FAILED = 'task:conferenceTransferFailed',\n\n  /**\n   * Triggered when ending a conference fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, (task: ITask) => {\n   *   console.log('Conference end failed:', task.data.interactionId);\n   *   // Handle failed conference end\n   * });\n   * ```\n   */\n  TASK_CONFERENCE_END_FAILED = 'task:conferenceEndFailed',\n\n  /**\n   * Triggered when participant exit from conference fails\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, (task: ITask) => {\n   *   console.log('Participant failed to leave conference:', task.data.interactionId);\n   *   // Handle failed participant exit\n   * });\n   * ```\n   */\n  TASK_PARTICIPANT_LEFT_FAILED = 'task:participantLeftFailed',\n\n  /**\n   * Triggered when a contact is merged\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_MERGED, (task: ITask) => {\n   *   console.log('Contact merged:', task.data.interactionId);\n   *   // Handle contact merge\n   * });\n   * ```\n   */\n  TASK_MERGED = 'task:merged',\n\n  /**\n   * Triggered when a participant enters post-call activity state\n   * @example\n   * ```typescript\n   * task.on(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, (task: ITask) => {\n   *   console.log('Participant in post-call activity:', task.data.interactionId);\n   *   // Handle post-call activity\n   * });\n   * ```\n   */\n  TASK_POST_CALL_ACTIVITY = 'task:postCallActivity',\n}\n\n/**\n * Represents a customer interaction within the contact center system\n * Contains comprehensive details about an ongoing customer interaction\n * @public\n */\nexport type Interaction = {\n  /** Indicates if the interaction is managed by Flow Control */\n  isFcManaged: boolean;\n  /** Indicates if the interaction has been terminated */\n  isTerminated: boolean;\n  /** The type of media channel for this interaction */\n  mediaType: MEDIA_CHANNEL;\n  /** List of previous virtual teams that handled this interaction */\n  previousVTeams: string[];\n  /** Current state of the interaction */\n  state: string;\n  /** Current virtual team handling the interaction */\n  currentVTeam: string;\n  /** List of participants in the interaction */\n  participants: any; // TODO: Define specific participant type\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Timestamp when the interaction was created */\n  createdTimestamp?: number;\n  /** Indicates if wrap-up assistance is enabled */\n  isWrapUpAssist?: boolean;\n  /** Detailed call processing information and metadata */\n  callProcessingDetails: {\n    /** Name of the Queue Manager handling this interaction */\n    QMgrName: string;\n    /** Indicates if the task should be self-serviced */\n    taskToBeSelfServiced: string;\n    /** Automatic Number Identification (caller's number) */\n    ani: string;\n    /** Display version of the ANI */\n    displayAni: string;\n    /** Dialed Number Identification Service number */\n    dnis: string;\n    /** Tenant identifier */\n    tenantId: string;\n    /** Queue identifier */\n    QueueId: string;\n    /** Virtual team identifier */\n    vteamId: string;\n    /** Indicates if pause/resume functionality is enabled */\n    pauseResumeEnabled?: string;\n    /** Duration of pause in seconds */\n    pauseDuration?: string;\n    /** Indicates if the interaction is currently paused */\n    isPaused?: string;\n    /** Indicates if recording is in progress */\n    recordInProgress?: string;\n    /** Indicates if recording has started */\n    recordingStarted?: string;\n    /** Indicates if Consult to Queue is in progress */\n    ctqInProgress?: string;\n    /** Indicates if outdial transfer to queue is enabled */\n    outdialTransferToQueueEnabled?: string;\n    /** IVR conversation transcript */\n    convIvrTranscript?: string;\n    /** Customer's name */\n    customerName: string;\n    /** Name of the virtual team */\n    virtualTeamName: string;\n    /** RONA (Redirection on No Answer) timeout in seconds */\n    ronaTimeout: string;\n    /** Category of the interaction */\n    category: string;\n    /** Reason for the interaction */\n    reason: string;\n    /** Source number for the interaction */\n    sourceNumber: string;\n    /** Source page that initiated the interaction */\n    sourcePage: string;\n    /** Application user identifier */\n    appUser: string;\n    /** Customer's contact number */\n    customerNumber: string;\n    /** Code indicating the reason for interaction */\n    reasonCode: string;\n    /** Path taken through the IVR system */\n    IvrPath: string;\n    /** Identifier for the IVR path */\n    pathId: string;\n    /** Email address or contact point that initiated the interaction */\n    fromAddress: string;\n    /** Identifier of the parent interaction for related interactions */\n    parentInteractionId?: string;\n    /** Identifier of the child interaction for related interactions */\n    childInteractionId?: string;\n    /** Type of relationship between parent and child interactions */\n    relationshipType?: string;\n    /** ANI of the parent interaction */\n    parent_ANI?: string;\n    /** DNIS of the parent interaction */\n    parent_DNIS?: string;\n    /** Indicates if the consulted destination agent has joined */\n    consultDestinationAgentJoined?: boolean | string;\n    /** Name of the destination agent for consultation */\n    consultDestinationAgentName?: string;\n    /** DN of the parent interaction's agent */\n    parent_Agent_DN?: string;\n    /** Name of the parent interaction's agent */\n    parent_Agent_Name?: string;\n    /** Team name of the parent interaction's agent */\n    parent_Agent_TeamName?: string;\n    /** Indicates if the interaction is in conference mode */\n    isConferencing?: string;\n    /** Type of monitoring being performed */\n    monitorType?: string;\n    /** Name of the workflow being executed */\n    workflowName?: string;\n    /** Identifier of the workflow */\n    workflowId?: string;\n    /** Indicates if monitoring is in invisible mode */\n    monitoringInvisibleMode?: string;\n    /** Identifier for the monitoring request */\n    monitoringRequestId?: string;\n    /** Timeout for participant invitation */\n    participantInviteTimeout?: string;\n    /** Filename for music on hold */\n    mohFileName?: string;\n    /** Flag for continuing recording during transfer */\n    CONTINUE_RECORDING_ON_TRANSFER?: string;\n    /** Entry point identifier */\n    EP_ID?: string;\n    /** Type of routing being used */\n    ROUTING_TYPE?: string;\n    /** Events registered with Flow Control Engine */\n    fceRegisteredEvents?: string;\n    /** Indicates if the interaction is parked */\n    isParked?: string;\n    /** Priority level of the interaction */\n    priority?: string;\n    /** Identifier for the routing strategy */\n    routingStrategyId?: string;\n    /** Current state of monitoring */\n    monitoringState?: string;\n    /** Indicates if blind transfer is in progress */\n    BLIND_TRANSFER_IN_PROGRESS?: boolean;\n    /** Desktop view configuration for Flow Control */\n    fcDesktopView?: string;\n  };\n  /** Main interaction identifier for related interactions */\n  mainInteractionId?: string;\n  /** Media-specific information for the interaction */\n  media: Record<\n    string,\n    {\n      /** Unique identifier for the media resource */\n      mediaResourceId: string;\n      /** Type of media channel */\n      mediaType: MEDIA_CHANNEL;\n      /** Media manager handling this media */\n      mediaMgr: string;\n      /** List of participant identifiers */\n      participants: string[];\n      /** Type of media */\n      mType: string;\n      /** Indicates if media is on hold */\n      isHold: boolean;\n      /** Timestamp when media was put on hold */\n      holdTimestamp: number | null;\n    }\n  >;\n  /** Owner of the interaction */\n  owner: string;\n  /** Primary media channel for the interaction */\n  mediaChannel: MEDIA_CHANNEL;\n  /** Direction information for the contact */\n  contactDirection: {type: string};\n  /** Type of outbound interaction */\n  outboundType?: string;\n  /** Parameters passed through the call flow */\n  callFlowParams: Record<\n    string,\n    {\n      /** Name of the parameter */\n      name: string;\n      /** Qualifier for the parameter */\n      qualifier: string;\n      /** Description of the parameter */\n      description: string;\n      /** Data type of the parameter value */\n      valueDataType: string;\n      /** Value of the parameter */\n      value: string;\n    }\n  >;\n};\n\n/**\n * Task payload containing detailed information about a contact center task\n * This structure encapsulates all relevant data for task management\n * @public\n */\nexport type TaskData = {\n  /** Unique identifier for the media resource handling this task */\n  mediaResourceId: string;\n  /** Type of event that triggered this task data */\n  eventType: string;\n  /** Timestamp when the event occurred */\n  eventTime?: number;\n  /** Identifier of the agent handling the task */\n  agentId: string;\n  /** Identifier of the destination agent for transfers/consults */\n  destAgentId: string;\n  /** Unique tracking identifier for the task */\n  trackingId: string;\n  /** Media resource identifier for consultation operations */\n  consultMediaResourceId: string;\n  /** Detailed interaction information */\n  interaction: Interaction;\n  /** Unique identifier for the participant */\n  participantId?: string;\n  /** Indicates if the task is from the owner */\n  fromOwner?: boolean;\n  /** Indicates if the task is to the owner */\n  toOwner?: boolean;\n  /** Identifier for child interaction in consult/transfer scenarios */\n  childInteractionId?: string;\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Current owner of the task */\n  owner: string;\n  /** Queue manager handling the task */\n  queueMgr: string;\n  /** Name of the queue where task is queued */\n  queueName?: string;\n  /** Type of the task */\n  type: string;\n  /** Timeout value for RONA (Redirection on No Answer) in seconds */\n  ronaTimeout?: number;\n  /** Indicates if the task is in consultation state */\n  isConsulted?: boolean;\n  /** Indicates if the task is in conference state */\n  isConferencing: boolean;\n  /** Indicates if a conference is currently in progress (2+ active agents) */\n  isConferenceInProgress?: boolean;\n  /** Identifier of agent who last updated the task */\n  updatedBy?: string;\n  /** Type of destination for transfer/consult */\n  destinationType?: string;\n  /** Indicates if the task was automatically resumed */\n  autoResumed?: boolean;\n  /** Code indicating the reason for an action */\n  reasonCode?: string | number;\n  /** Description of the reason for an action */\n  reason?: string;\n  /** Identifier of the consulting agent */\n  consultingAgentId?: string;\n  /** Unique identifier for the task */\n  taskId?: string;\n  /** Task details including state and media information */\n  task?: Interaction;\n  /** Unique identifier for monitoring offered events */\n  id?: string;\n  /** Indicates if the web call is muted */\n  isWebCallMute?: boolean;\n  /** Identifier for reservation interaction */\n  reservationInteractionId?: string;\n  /** Identifier for the reserved agent channel (used for campaign tasks) */\n  reservedAgentChannelId?: string;\n  /** Indicates if wrap-up is required for this task */\n  wrapUpRequired?: boolean;\n};\n\n/**\n * Type representing an agent contact message within the contact center system\n * Contains comprehensive interaction and task related details for agent operations\n * @public\n */\nexport type AgentContact = Msg<{\n  /** Unique identifier for the media resource */\n  mediaResourceId: string;\n  /** Type of the event (e.g., 'AgentDesktopMessage') */\n  eventType: string;\n  /** Timestamp when the event occurred */\n  eventTime?: number;\n  /** Unique identifier of the agent handling the contact */\n  agentId: string;\n  /** Identifier of the destination agent for transfers/consults */\n  destAgentId: string;\n  /** Unique tracking identifier for the contact */\n  trackingId: string;\n  /** Media resource identifier for consult operations */\n  consultMediaResourceId: string;\n  /** Detailed interaction information including media and participant data */\n  interaction: Interaction;\n  /** Unique identifier for the participant */\n  participantId?: string;\n  /** Indicates if the message is from the owner of the interaction */\n  fromOwner?: boolean;\n  /** Indicates if the message is to the owner of the interaction */\n  toOwner?: boolean;\n  /** Identifier for child interaction in case of consult/transfer */\n  childInteractionId?: string;\n  /** Unique identifier for the interaction */\n  interactionId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Current owner of the interaction */\n  owner: string;\n  /** Queue manager handling the interaction */\n  queueMgr: string;\n  /** Name of the queue where interaction is queued */\n  queueName?: string;\n  /** Type of the contact/interaction */\n  type: string;\n  /** Timeout value for RONA (Redirection on No Answer) in seconds */\n  ronaTimeout?: number;\n  /** Indicates if the interaction is in consult state */\n  isConsulted?: boolean;\n  /** Indicates if the interaction is in conference state */\n  isConferencing: boolean;\n  /** Identifier of the agent who last updated the interaction */\n  updatedBy?: string;\n  /** Type of destination for transfer/consult */\n  destinationType?: string;\n  /** Indicates if the interaction was automatically resumed */\n  autoResumed?: boolean;\n  /** Code indicating the reason for an action */\n  reasonCode?: string | number;\n  /** Description of the reason for an action */\n  reason?: string;\n  /** Identifier of the consulting agent */\n  consultingAgentId?: string;\n  /** Unique identifier for the task */\n  taskId?: string;\n  /** Task details including media and state information */\n  task?: Interaction;\n  /** Identifier of the supervisor monitoring the interaction */\n  supervisorId?: string;\n  /** Type of monitoring (e.g., 'SILENT', 'BARGE_IN') */\n  monitorType?: string;\n  /** Dial number of the supervisor */\n  supervisorDN?: string;\n  /** Unique identifier for monitoring offered events */\n  id?: string;\n  /** Indicates if the web call is muted */\n  isWebCallMute?: boolean;\n  /** Identifier for reservation interaction */\n  reservationInteractionId?: string;\n  /** Identifier for the reserved agent channel */\n  reservedAgentChannelId?: string;\n  /** Current monitoring state information */\n  monitoringState?: {\n    /** Type of monitoring state */\n    type: string;\n  };\n  /** Name of the supervisor monitoring the interaction */\n  supervisorName?: string;\n}>;\n\n/**\n * Information about a virtual team in the contact center\n * @ignore\n */\nexport type VTeam = {\n  /** Profile ID of the agent in the virtual team */\n  agentProfileId: string;\n  /** Session ID of the agent in the virtual team */\n  agentSessionId: string;\n  /** Type of channel handled by the virtual team */\n  channelType: string;\n  /** Type of the virtual team */\n  type: string;\n  /** Optional tracking identifier */\n  trackingId?: string;\n};\n\n/**\n * Detailed information about a virtual team configuration\n * @ignore\n */\nexport type VteamDetails = {\n  /** Name of the virtual team */\n  name: string;\n  /** Type of channel handled by the virtual team */\n  channelType: string;\n  /** Unique identifier for the virtual team */\n  id: string;\n  /** Type of the virtual team */\n  type: string;\n  /** ID of the analyzer associated with the team */\n  analyzerId: string;\n};\n\n/**\n * Response type for successful virtual team operations\n * Contains details about virtual teams and their capabilities\n * @ignore\n */\nexport type VTeamSuccess = Msg<{\n  /** Response data containing team information */\n  data: {\n    /** List of virtual team details */\n    vteamList: Array<VteamDetails>;\n    /** Whether queue consultation is allowed */\n    allowConsultToQueue: boolean;\n  };\n  /** Method name from JavaScript */\n  jsMethod: string;\n  /** Data related to the call */\n  callData: string;\n  /** Session ID of the agent */\n  agentSessionId: string;\n}>;\n\n/**\n * Parameters for putting a task on hold or resuming from hold\n * @public\n */\nexport type HoldResumePayload = {\n  /** Unique identifier for the media resource to hold/resume */\n  mediaResourceId: string;\n};\n\n/**\n * Parameters for resuming a task's recording\n * @public\n */\nexport type ResumeRecordingPayload = {\n  /** Indicates if the recording was automatically resumed */\n  autoResumed: boolean;\n};\n\n/**\n * Parameters for transferring a task to another destination\n * @public\n */\nexport type TransferPayLoad = {\n  /** Destination identifier where the task will be transferred to */\n  to: string;\n  /** Type of the destination (queue, agent, etc.) */\n  destinationType: DestinationType;\n};\n\n/**\n * Parameters for initiating a consultative transfer\n * @public\n */\nexport type ConsultTransferPayLoad = {\n  /** Destination identifier for the consultation transfer */\n  to: string;\n  /** Type of the consultation transfer destination */\n  destinationType: ConsultTransferDestinationType;\n};\n\n/**\n * Parameters for initiating a consultation with another agent or queue\n * @public\n */\nexport type ConsultPayload = {\n  /** Destination identifier for the consultation */\n  to: string | undefined;\n  /** Type of the consultation destination (agent, queue, etc.) */\n  destinationType: DestinationType;\n  /** Whether to hold other participants during consultation (always true) */\n  holdParticipants?: boolean;\n};\n\n/**\n * Parameters for ending a consultation task\n * @public\n */\nexport type ConsultEndPayload = {\n  /** Indicates if this is a consultation operation */\n  isConsult: boolean;\n  /** Indicates if this involves a secondary entry point or DN agent */\n  isSecondaryEpDnAgent?: boolean;\n  /** Optional queue identifier for the consultation */\n  queueId?: string;\n  /** Identifier of the task being consulted */\n  taskId: string;\n};\n\n/**\n * Parameters for transferring a task to another destination\n * @public\n */\nexport type TransferPayload = {\n  /** Destination identifier where the task will be transferred */\n  to: string | undefined;\n  /** Type of the transfer destination */\n  destinationType: DestinationType;\n};\n\n/**\n * API payload for ending a consultation\n * This is the actual payload that is sent to the developer API\n * @public\n */\nexport type ConsultEndAPIPayload = {\n  /** Optional identifier of the queue involved in the consultation */\n  queueId?: string;\n};\n\n/**\n * Data required for consulting and conferencing operations\n * @public\n */\nexport type ConsultConferenceData = {\n  /** Identifier of the agent initiating consult/conference */\n  agentId?: string;\n  /** Target destination for the consult/conference */\n  to: string | undefined;\n  /** Type of destination (e.g., 'agent', 'queue') */\n  destinationType: string;\n};\n\n/**\n * Parameters required for cancelling a consult to queue operation\n * @public\n */\nexport type cancelCtq = {\n  /** Identifier of the agent cancelling the CTQ */\n  agentId: string;\n  /** Identifier of the queue where consult was initiated */\n  queueId: string;\n};\n\n/**\n * Parameters required for declining a task\n * @public\n */\nexport type declinePayload = {\n  /** Identifier of the media resource to decline */\n  mediaResourceId: string;\n};\n\n/**\n * Parameters for wrapping up a task with relevant completion details\n * @public\n */\nexport type WrapupPayLoad = {\n  /** The reason provided for wrapping up the task */\n  wrapUpReason: string;\n  /** Auxiliary code identifier associated with the wrap-up state */\n  auxCodeId: string;\n};\n\n/**\n * Configuration parameters for initiating outbound dialer tasks\n * @public\n */\nexport type DialerPayload = {\n  /** An entryPointId for respective task */\n  entryPointId: string;\n  /** A valid customer DN, on which the response is expected, maximum length 36 characters */\n  destination: string;\n  /** The direction of the call */\n  direction: 'OUTBOUND';\n  /** Schema-free data tuples to pass specific data based on outboundType (max 30 tuples) */\n  attributes: {[key: string]: string};\n  /** The media type for the request */\n  mediaType: 'telephony' | 'chat' | 'social' | 'email';\n  /** The outbound type for the task */\n  outboundType: 'OUTDIAL' | 'CALLBACK' | 'EXECUTE_FLOW';\n  /** The Outdial ANI number that will be used while making a call to the customer.  */\n  origin: string;\n};\n\n/**\n * Data structure for cleaning up contact resources\n * @public\n */\nexport type ContactCleanupData = {\n  /** Type of cleanup operation being performed */\n  type: string;\n  /** Organization identifier where cleanup is occurring */\n  orgId: string;\n  /** Identifier of the agent associated with the contacts */\n  agentId: string;\n  /** Detailed data about the cleanup operation */\n  data: {\n    /** Type of event that triggered the cleanup */\n    eventType: string;\n    /** Identifier of the interaction being cleaned up */\n    interactionId: string;\n    /** Organization identifier */\n    orgId: string;\n    /** Media manager handling the cleanup */\n    mediaMgr: string;\n    /** Tracking identifier for the cleanup operation */\n    trackingId: string;\n    /** Type of media being cleaned up */\n    mediaType: string;\n    /** Optional destination information */\n    destination?: string;\n    /** Whether this is a broadcast cleanup */\n    broadcast: boolean;\n    /** Type of cleanup being performed */\n    type: string;\n  };\n};\n\n/**\n * Response type for task public methods\n * Can be an {@link AgentContact} object containing updated task state,\n * an Error in case of failure, or void for operations that don't return data\n * @public\n */\nexport type TaskResponse = AgentContact | Error | void;\n\n/**\n * Interface for managing task-related operations in the contact center\n * Extends EventEmitter to support event-driven task updates\n */\nexport interface ITask extends EventEmitter {\n  /**\n   * Event data received in the Contact Center events.\n   * Contains detailed task information including interaction details, media resources,\n   * and participant data as defined in {@link TaskData}\n   */\n  data: TaskData;\n\n  /**\n   * Map associating tasks with their corresponding call identifiers.\n   */\n  webCallMap: Record<TaskId, CallId>;\n\n  /**\n   * Auto-wrapup timer for the task\n   * This is used to automatically wrap up tasks after a specified duration\n   * as defined in {@link AutoWrapup}\n   */\n  autoWrapup?: AutoWrapup;\n\n  /**\n   * Cancels the auto-wrapup timer for the task.\n   * This method stops the auto-wrapup process if it is currently active.\n   * Note: This is supported only in single session mode. Not supported in multi-session mode.\n   * @returns void\n   */\n  cancelAutoWrapupTimer(): void;\n\n  /**\n   * Deregisters all web call event listeners.\n   * Used when cleaning up task resources.\n   * @ignore\n   */\n  unregisterWebCallListeners(): void;\n\n  /**\n   * Updates the task data with new information\n   * @param newData - Updated task data to apply, must conform to {@link TaskData} structure\n   * @returns Updated task instance\n   * @ignore\n   */\n  updateTaskData(newData: TaskData): ITask;\n\n  /**\n   * Answers or accepts an incoming task.\n   * Once accepted, the task will be assigned to the agent and trigger a {@link TASK_EVENTS.TASK_ASSIGNED} event.\n   * The response will contain updated agent contact information as defined in {@link AgentContact}.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.accept();\n   * ```\n   */\n  accept(): Promise<TaskResponse>;\n\n  /**\n   * Declines an incoming task for Browser Login\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.decline();\n   * ```\n   */\n  decline(): Promise<TaskResponse>;\n\n  /**\n   * Places the current task on hold.\n   * @param mediaResourceId - Optional media resource ID to use for the hold operation. If not provided, uses the task's current mediaResourceId\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * // Hold with default mediaResourceId\n   * await task.hold();\n   *\n   * // Hold with custom mediaResourceId\n   * await task.hold('custom-media-resource-id');\n   * ```\n   */\n  hold(mediaResourceId?: string): Promise<TaskResponse>;\n\n  /**\n   * Resumes a task that was previously on hold.\n   * @param mediaResourceId - Optional media resource ID to use for the resume operation. If not provided, uses the task's current mediaResourceId from interaction media\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * // Resume with default mediaResourceId\n   * await task.resume();\n   *\n   * // Resume with custom mediaResourceId\n   * await task.resume('custom-media-resource-id');\n   * ```\n   */\n  resume(mediaResourceId?: string): Promise<TaskResponse>;\n\n  /**\n   * Ends/terminates the current task.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.end();\n   * ```\n   */\n  end(): Promise<TaskResponse>;\n\n  /**\n   * Initiates wrap-up process for the task with specified details.\n   * @param wrapupPayload - Wrap-up details including reason and auxiliary code\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.wrapup({\n   *   wrapUpReason: \"Customer issue resolved\",\n   *   auxCodeId: \"RESOLVED\"\n   * });\n   * ```\n   */\n  wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Pauses the recording for current task.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.pauseRecording();\n   * ```\n   */\n  pauseRecording(): Promise<TaskResponse>;\n\n  /**\n   * Resumes a previously paused recording.\n   * @param resumeRecordingPayload - Parameters for resuming the recording\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.resumeRecording({\n   *   autoResumed: false\n   * });\n   * ```\n   */\n  resumeRecording(resumeRecordingPayload: ResumeRecordingPayload): Promise<TaskResponse>;\n\n  /**\n   * Initiates a consultation with another agent or queue.\n   * @param consultPayload - Consultation details including destination and type\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consult({ to: \"agentId\", destinationType: \"agent\" });\n   * ```\n   */\n  consult(consultPayload: ConsultPayload): Promise<TaskResponse>;\n\n  /**\n   * Ends an ongoing consultation.\n   * @param consultEndPayload - Details for ending the consultation\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.endConsult({ isConsult: true, taskId: \"taskId\" });\n   * ```\n   */\n  endConsult(consultEndPayload: ConsultEndPayload): Promise<TaskResponse>;\n\n  /**\n   * Transfers the task to another agent or queue.\n   * @param transferPayload - Transfer details including destination and type\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.transfer({ to: \"queueId\", destinationType: \"queue\" });\n   * ```\n   */\n  transfer(transferPayload: TransferPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Transfers the task after consultation.\n   * @param consultTransferPayload - Details for consult transfer (optional)\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consultTransfer({ to: \"agentId\", destinationType: \"agent\" });\n   * ```\n   */\n  consultTransfer(consultTransferPayload?: ConsultTransferPayLoad): Promise<TaskResponse>;\n\n  /**\n   * Initiates a consult conference (merge consult call with main call).\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.consultConference();\n   * ```\n   */\n  consultConference(): Promise<TaskResponse>;\n\n  /**\n   * Exits from an ongoing conference.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.exitConference();\n   * ```\n   */\n  exitConference(): Promise<TaskResponse>;\n\n  /**\n   * Transfers the conference to another participant.\n   * @returns Promise<TaskResponse>\n   * @example\n   * ```typescript\n   * await task.transferConference();\n   * ```\n   */\n  transferConference(): Promise<TaskResponse>;\n\n  /**\n   * Toggles mute/unmute for the local audio stream during a WebRTC task.\n   * @returns Promise<void>\n   * @example\n   * ```typescript\n   * await task.toggleMute();\n   * ```\n   */\n  toggleMute(): Promise<void>;\n}\n"],"mappings":";;;;;;AAKA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACO,MAAMA,gBAAgB,GAAAC,OAAA,CAAAD,gBAAA,GAAG;EAC9B;EACAE,KAAK,EAAE,OAAO;EACd;EACAC,UAAU,EAAE,YAAY;EACxB;EACAC,KAAK,EAAE,OAAO;EACd;EACAC,UAAU,EAAE;AACd,CAAC;;AAED;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACO,MAAMC,iCAAiC,GAAAL,OAAA,CAAAK,iCAAA,GAAG;EAC/C;EACAF,KAAK,EAAE,OAAO;EACd;EACAC,UAAU,EAAE,YAAY;EACxB;EACAF,UAAU,EAAE,YAAY;EACxB;EACAD,KAAK,EAAE;AACT,CAAC;;AAED;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;AACO,MAAMK,aAAa,GAAAN,OAAA,CAAAM,aAAA,GAAG;EAC3B;EACAC,KAAK,EAAE,OAAO;EACd;EACAC,IAAI,EAAE,MAAM;EACZ;EACAC,SAAS,EAAE,WAAW;EACtB;EACAC,MAAM,EAAE,QAAQ;EAChB;EACAC,GAAG,EAAE,KAAK;EACV;EACAC,QAAQ,EAAE,UAAU;EACpB;EACAC,QAAQ,EAAE;AACZ,CAAU;;AAEV;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AAJA,IAKYC,WAAW,GAAAd,OAAA,CAAAc,WAAA,0BAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAXA,WAAW;EAAA,OAAXA,WAAW;AAAA;AAqavB;AACA;AACA;AACA;AACA;AA6LA;AACA;AACA;AACA;AACA;AA0EA;AACA;AACA;AACA;AACA;AAmFA;AACA;AACA;AACA;AAcA;AACA;AACA;AACA;AAcA;AACA;AACA;AACA;AACA;AAiBA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AAYA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAMA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AAkBA;AACA;AACA;AACA;AA+BA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA"}

package/dist/types/cc.d.ts

@@ -274,6 +274,12 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
      * @param {ITask} task The task object to be hydrated with additional data
      */
     private handleTaskHydrate;
+    /**
+     * Handles task merged events when tasks are combined eg: EPDN merge/transfer
+     * @private
+     * @param {ITask} task The task object that has been merged
+     */
+    private handleTaskMerged;
     /**
      * Sets up event listeners for incoming tasks and task hydration
      * Subscribes to task events from the task manager

package/dist/types/index.d.ts

@@ -92,7 +92,7 @@ SetStateResponse, } from './types';
 /** Task related types */
 export type { AgentContact, 
 /** Task interface */
-ITask, TaskData, 
+ITask, Interaction, TaskData, 
 /** Task response */
 TaskResponse, ConsultPayload, ConsultEndPayload, ConsultTransferPayLoad, 
 /** Dialer payload */

package/dist/types/services/config/types.d.ts

@@ -56,8 +56,6 @@ export declare const CC_TASK_EVENTS: {
     readonly AGENT_CONFERENCE_TRANSFERRED: "AgentConferenceTransferred";
     /** Event emitted when conference transfer fails */
     readonly AGENT_CONFERENCE_TRANSFER_FAILED: "AgentConferenceTransferFailed";
-    /** Event emitted when consulted participant is moving/being transferred */
-    readonly CONSULTED_PARTICIPANT_MOVING: "ConsultedParticipantMoving";
     /** Event emitted for post-call activity by participant */
     readonly PARTICIPANT_POST_CALL_ACTIVITY: "ParticipantPostCallActivity";
     /** Event emitted when contact is blind transferred */
@@ -84,6 +82,8 @@ export declare const CC_TASK_EVENTS: {
     readonly CONTACT_RECORDING_RESUME_FAILED: "ContactRecordingResumeFailed";
     /** Event emitted when contact ends */
     readonly CONTACT_ENDED: "ContactEnded";
+    /** Event emitted when contact is merged */
+    readonly CONTACT_MERGED: "ContactMerged";
     /** Event emitted when ending contact fails */
     readonly AGENT_CONTACT_END_FAILED: "AgentContactEndFailed";
     /** Event emitted when agent enters wrap-up state */
@@ -205,8 +205,6 @@ export declare const CC_EVENTS: {
     readonly AGENT_CONFERENCE_TRANSFERRED: "AgentConferenceTransferred";
     /** Event emitted when conference transfer fails */
     readonly AGENT_CONFERENCE_TRANSFER_FAILED: "AgentConferenceTransferFailed";
-    /** Event emitted when consulted participant is moving/being transferred */
-    readonly CONSULTED_PARTICIPANT_MOVING: "ConsultedParticipantMoving";
     /** Event emitted for post-call activity by participant */
     readonly PARTICIPANT_POST_CALL_ACTIVITY: "ParticipantPostCallActivity";
     /** Event emitted when contact is blind transferred */
@@ -233,6 +231,8 @@ export declare const CC_EVENTS: {
     readonly CONTACT_RECORDING_RESUME_FAILED: "ContactRecordingResumeFailed";
     /** Event emitted when contact ends */
     readonly CONTACT_ENDED: "ContactEnded";
+    /** Event emitted when contact is merged */
+    readonly CONTACT_MERGED: "ContactMerged";
     /** Event emitted when ending contact fails */
     readonly AGENT_CONTACT_END_FAILED: "AgentContactEndFailed";
     /** Event emitted when agent enters wrap-up state */

package/dist/types/services/core/Utils.d.ts

@@ -1,7 +1,7 @@
 import * as Err from './Err';
 import { LoginOption, WebexRequestPayload } from '../../types';
 import { Failure, AugmentedError } from './GlobalTypes';
-import { TaskData, ConsultTransferPayLoad, ConsultConferenceData, consultConferencePayloadData, Interaction } from '../task/types';
+import { TaskData, ConsultTransferPayLoad, Interaction } from '../task/types';
 export declare const isValidDialNumber: (input: string) => boolean;
 export declare const getStationLoginErrorData: (failure: Failure, loginOption: LoginOption) => {
     message: any;
@@ -51,25 +51,40 @@ export declare const generateTaskErrorObject: (error: any, methodName: string, m
  */
 export declare const createErrDetailsObject: (errObj: WebexRequestPayload) => Err.Details<"Service.reqs.generic.failure">;
 /**
- * Gets the destination agent ID from participants data by finding the first
- * non-customer participant that is not the current agent and is not in wrap-up state.
+ * Gets the consulted agent ID from the media object by finding the agent
+ * in the consult media participants (excluding the current agent).
  *
- * @param participants - The participants data from the interaction
+ * @param media - The media object from the interaction
  * @param agentId - The current agent's ID to exclude from the search
- * @returns The destination agent ID, or empty string if none found
+ * @returns The consulted agent ID, or empty string if none found
  */
-export declare const getDestinationAgentId: (participants: Interaction['participants'], agentId: string) => string;
-export declare const deriveConsultTransferDestinationType: (taskData?: TaskData) => ConsultTransferPayLoad['destinationType'];
+export declare const getConsultedAgentId: (media: Interaction['media'], agentId: string) => string;
 /**
- * Builds consult conference parameter data using EXACT Agent Desktop logic.
- * This matches the Agent Desktop's consultConference implementation exactly.
+ * Gets the destination agent ID for CBT (Capacity Based Team) scenarios.
+ * CBT refers to teams created in Control Hub with capacity-based routing
+ * (as opposed to agent-based routing). This handles cases where the consulted
+ * participant is not directly in participants but can be found by matching
+ * the dial number (dn).
  *
- * @param dataPassed - Original consultation data from Agent Desktop format
- * @param interactionIdPassed - The interaction ID for the task
- * @returns Object with interactionId and ConsultConferenceData matching Agent Desktop format
- * @public
+ * @param interaction - The interaction object
+ * @param consultingAgent - The consulting agent identifier
+ * @returns The destination agent ID for CBT scenarios, or empty string if none found
  */
-export declare const buildConsultConferenceParamData: (dataPassed: consultConferencePayloadData, interactionIdPassed: string) => {
-    interactionId: string;
-    data: ConsultConferenceData;
-};
+export declare const getDestAgentIdForCBT: (interaction: Interaction, consultingAgent: string) => string;
+/**
+ * Calculates the destination agent ID for consult operations.
+ *
+ * @param interaction - The interaction object
+ * @param agentId - The current agent's ID
+ * @returns The destination agent ID
+ */
+export declare const calculateDestAgentId: (interaction: Interaction, agentId: string) => string;
+/**
+ * Calculates the destination agent ID for fetching destination type.
+ *
+ * @param interaction - The interaction object
+ * @param agentId - The current agent's ID
+ * @returns The destination agent ID for determining destination type
+ */
+export declare const calculateDestType: (interaction: Interaction, agentId: string) => string;
+export declare const deriveConsultTransferDestinationType: (taskData?: TaskData) => ConsultTransferPayLoad['destinationType'];

package/dist/types/services/core/constants.d.ts

@@ -53,6 +53,20 @@ export declare const CONNECTIVITY_CHECK_INTERVAL = 5000;
  * @ignore
  */
 export declare const CLOSE_SOCKET_TIMEOUT = 16000;
+/**
+ * Constants for participant types, destination types, and interaction states
+ * @ignore
+ */
+export declare const PARTICIPANT_TYPES: {
+    /** Participant type for Entry Point Dial Number */
+    EP_DN: string;
+    /** Participant type for dial number */
+    DN: string;
+    /** Participant type for Agent */
+    AGENT: string;
+};
+/** Interaction state for consultation */
+export declare const STATE_CONSULT = "consult";
 export declare const METHODS: {
     REQUEST: string;
     UPLOAD_LOGS: string;

package/dist/types/services/task/TaskUtils.d.ts

@@ -1,4 +1,4 @@
-import { ITask } from './types';
+import { Interaction, ITask, TaskData } from './types';
 /**
  * Determines if the given agent is the primary agent (owner) of the task
  * @param task - The task to check
@@ -22,7 +22,21 @@ export declare const isParticipantInMainInteraction: (task: ITask, agentId: stri
 export declare const checkParticipantNotInInteraction: (task: ITask, agentId: string) => boolean;
 /**
  * Determines if a conference is currently in progress based on the number of active agent participants
- * @param task - The task to check for conference status
+ * @param TaskData - The payLoad data to check for conference status
  * @returns true if there are 2 or more active agent participants in the main call, false otherwise
  */
-export declare const getIsConferenceInProgress: (task: ITask) => boolean;
+export declare const getIsConferenceInProgress: (data: TaskData) => boolean;
+/**
+ * Checks if the current agent is a secondary agent in a consultation scenario.
+ * Secondary agents are those who were consulted (not the original call owner).
+ * @param task - The task object containing interaction details
+ * @returns true if this is a secondary agent (consulted party), false otherwise
+ */
+export declare const isSecondaryAgent: (interaction: Interaction) => boolean;
+/**
+ * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.
+ * This is specifically for telephony consultations to external numbers/entry points.
+ * @param task - The task object containing interaction details
+ * @returns true if this is a secondary EP-DN agent in telephony consultation, false otherwise
+ */
+export declare const isSecondaryEpDnAgent: (interaction: Interaction) => boolean;

package/dist/types/services/task/types.d.ts

@@ -444,7 +444,29 @@ export declare enum TASK_EVENTS {
      * });
      * ```
      */
-    TASK_PARTICIPANT_LEFT_FAILED = "task:participantLeftFailed"
+    TASK_PARTICIPANT_LEFT_FAILED = "task:participantLeftFailed",
+    /**
+     * Triggered when a contact is merged
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_MERGED, (task: ITask) => {
+     *   console.log('Contact merged:', task.data.interactionId);
+     *   // Handle contact merge
+     * });
+     * ```
+     */
+    TASK_MERGED = "task:merged",
+    /**
+     * Triggered when a participant enters post-call activity state
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, (task: ITask) => {
+     *   console.log('Participant in post-call activity:', task.data.interactionId);
+     *   // Handle post-call activity
+     * });
+     * ```
+     */
+    TASK_POST_CALL_ACTIVITY = "task:postCallActivity"
 }
 /**
  * Represents a customer interaction within the contact center system
@@ -706,6 +728,8 @@ export type TaskData = {
     isWebCallMute?: boolean;
     /** Identifier for reservation interaction */
     reservationInteractionId?: string;
+    /** Identifier for the reserved agent channel (used for campaign tasks) */
+    reservedAgentChannelId?: string;
     /** Indicates if wrap-up is required for this task */
     wrapUpRequired?: boolean;
 };
@@ -940,18 +964,6 @@ export type ConsultConferenceData = {
     /** Type of destination (e.g., 'agent', 'queue') */
     destinationType: string;
 };
-/**
- * Legacy consultation conference data type matching Agent Desktop
- * @public
- */
-export type consultConferencePayloadData = {
-    /** Identifier of the agent initiating consult/conference */
-    agentId: string;
-    /** Type of destination (e.g., 'agent', 'queue') */
-    destinationType: string;
-    /** Identifier of the destination agent */
-    destAgentId: string;
-};
 /**
  * Parameters required for cancelling a consult to queue operation
  * @public

package/dist/webex.js

@@ -29,7 +29,7 @@ if (!global.Buffer) {
  */
 const Webex = _webexCore.default.extend({
   webex: true,
-  version: `3.10.0-next.7`
+  version: `3.10.0-next.8`
 });
 
 /**

package/package.json

@@ -80,5 +80,5 @@
     "typedoc": "^0.25.0",
     "typescript": "4.9.5"
   },
-  "version": "3.10.0-next.7"
+  "version": "3.10.0-next.8"
 }

package/src/cc.ts

@@ -396,6 +396,16 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
     this.trigger(TASK_EVENTS.TASK_HYDRATE, task);
   };
 
+  /**
+   * Handles task merged events when tasks are combined eg: EPDN merge/transfer
+   * @private
+   * @param {ITask} task The task object that has been merged
+   */
+  private handleTaskMerged = (task: ITask) => {
+    // @ts-ignore
+    this.trigger(TASK_EVENTS.TASK_MERGED, task);
+  };
+
   /**
    * Sets up event listeners for incoming tasks and task hydration
    * Subscribes to task events from the task manager
@@ -404,6 +414,7 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
   private incomingTaskListener() {
     this.taskManager.on(TASK_EVENTS.TASK_INCOMING, this.handleIncomingTask);
     this.taskManager.on(TASK_EVENTS.TASK_HYDRATE, this.handleTaskHydrate);
+    this.taskManager.on(TASK_EVENTS.TASK_MERGED, this.handleTaskMerged);
   }
 
   /**

package/src/index.ts

@@ -126,6 +126,7 @@ export type {
   AgentContact,
   /** Task interface */
   ITask,
+  Interaction,
   TaskData,
   /** Task response */
   TaskResponse,

package/src/services/config/types.ts

@@ -63,8 +63,6 @@ export const CC_TASK_EVENTS = {
   AGENT_CONFERENCE_TRANSFERRED: 'AgentConferenceTransferred',
   /** Event emitted when conference transfer fails */
   AGENT_CONFERENCE_TRANSFER_FAILED: 'AgentConferenceTransferFailed',
-  /** Event emitted when consulted participant is moving/being transferred */
-  CONSULTED_PARTICIPANT_MOVING: 'ConsultedParticipantMoving',
   /** Event emitted for post-call activity by participant */
   PARTICIPANT_POST_CALL_ACTIVITY: 'ParticipantPostCallActivity',
   /** Event emitted when contact is blind transferred */
@@ -91,6 +89,8 @@ export const CC_TASK_EVENTS = {
   CONTACT_RECORDING_RESUME_FAILED: 'ContactRecordingResumeFailed',
   /** Event emitted when contact ends */
   CONTACT_ENDED: 'ContactEnded',
+  /** Event emitted when contact is merged */
+  CONTACT_MERGED: 'ContactMerged',
   /** Event emitted when ending contact fails */
   AGENT_CONTACT_END_FAILED: 'AgentContactEndFailed',
   /** Event emitted when agent enters wrap-up state */