@webex/contact-center 3.10.0-next.7 → 3.10.0-next.8

package/dist/services/task/TaskManager.js

@@ -105,17 +105,10 @@ class TaskManager extends _events.default {
                 method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
                 interactionId: payload.data.interactionId
               });
-
-              // Pre-calculate isConferenceInProgress for the initial task data
-              const simulatedTaskForAgentContact = {
-                data: {
-                  ...payload.data
-                }
-              };
               task = new _.default(this.contact, this.webCallingService, {
                 ...payload.data,
                 wrapUpRequired: payload.data.interaction?.participants?.[this.agentId]?.isWrapUp || false,
-                isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(simulatedTaskForAgentContact)
+                isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(payload.data)
               }, this.wrapupData, this.agentId);
               this.taskCollection[payload.data.interactionId] = task;
               // Condition 1: The state is=new i.e it is a incoming task
@@ -202,12 +195,18 @@ class TaskManager extends _events.default {
               break;
             }
           case _types2.CC_EVENTS.CONTACT_ENDED:
+            // Update task data
             task = this.updateTaskData(task, {
               ...payload.data,
-              wrapUpRequired: payload.data.interaction.state !== 'new'
+              wrapUpRequired: payload.data.interaction.state !== 'new' && !(0, _TaskUtils.isSecondaryEpDnAgent)(payload.data.interaction)
             });
+
+            // Handle cleanup based on whether task should be deleted
             this.handleTaskCleanup(task);
-            task.emit(_types.TASK_EVENTS.TASK_END, task);
+            task?.emit(_types.TASK_EVENTS.TASK_END, task);
+            break;
+          case _types2.CC_EVENTS.CONTACT_MERGED:
+            task = this.handleContactMerged(task, payload.data);
             break;
           case _types2.CC_EVENTS.AGENT_CONTACT_HELD:
             // As soon as the main interaction is held, we need to emit TASK_HOLD
@@ -330,22 +329,13 @@ class TaskManager extends _events.default {
             } else {
               this.removeTaskFromCollection(task);
             }
-            task?.emit(_types.TASK_EVENTS.TASK_CONFERENCE_ENDED, task);
+            task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_ENDED, task);
             break;
           case _types2.CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE:
             {
-              // Participant joined conference - update task state with participant information and emit event
-              // Pre-calculate isConferenceInProgress with updated data to avoid double update
-              const simulatedTaskForJoin = {
-                ...task,
-                data: {
-                  ...task.data,
-                  ...payload.data
-                }
-              };
               task = this.updateTaskData(task, {
                 ...payload.data,
-                isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(simulatedTaskForJoin)
+                isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(payload.data)
               });
               task.emit(_types.TASK_EVENTS.TASK_PARTICIPANT_JOINED, task);
               break;
@@ -353,17 +343,10 @@ class TaskManager extends _events.default {
           case _types2.CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE:
             {
               // Conference ended - update task state and emit event
-              // Pre-calculate isConferenceInProgress with updated data to avoid double update
-              const simulatedTaskForLeft = {
-                ...task,
-                data: {
-                  ...task.data,
-                  ...payload.data
-                }
-              };
+
               task = this.updateTaskData(task, {
                 ...payload.data,
-                isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(simulatedTaskForLeft)
+                isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(payload.data)
               });
               if ((0, _TaskUtils.checkParticipantNotInInteraction)(task, this.agentId)) {
                 if ((0, _TaskUtils.isParticipantInMainInteraction)(task, this.agentId) || (0, _TaskUtils.isPrimary)(task, this.agentId)) {
@@ -396,13 +379,10 @@ class TaskManager extends _events.default {
             task = this.updateTaskData(task, payload.data);
             task.emit(_types.TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, task);
             break;
-          case _types2.CC_EVENTS.CONSULTED_PARTICIPANT_MOVING:
-            // Participant is being moved/transferred - update task state with movement info
-            task = this.updateTaskData(task, payload.data);
-            break;
           case _types2.CC_EVENTS.PARTICIPANT_POST_CALL_ACTIVITY:
             // Post-call activity for participant - update task state with activity details
             task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_POST_CALL_ACTIVITY, task);
             break;
           default:
             break;
@@ -436,6 +416,44 @@ class TaskManager extends _events.default {
       return task;
     }
   }
+
+  /**
+   * Handles CONTACT_MERGED event logic
+   * @param task - The task to process
+   * @param taskData - The task data from the event payload
+   * @returns Updated or newly created task
+   * @private
+   */
+  handleContactMerged(task, taskData) {
+    if (taskData.childInteractionId) {
+      // remove the child task from collection
+      this.removeTaskFromCollection(this.taskCollection[taskData.childInteractionId]);
+    }
+    if (this.taskCollection[taskData.interactionId]) {
+      _loggerProxy.default.log(`Got CONTACT_MERGED: Task already exists in collection`, {
+        module: _constants.TASK_MANAGER_FILE,
+        method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+        interactionId: taskData.interactionId
+      });
+      // update the task data
+      task = this.updateTaskData(task, taskData);
+    } else {
+      // Case2 : Task is not present in taskCollection
+      _loggerProxy.default.log(`Got CONTACT_MERGED : Creating new task in taskManager`, {
+        module: _constants.TASK_MANAGER_FILE,
+        method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+        interactionId: taskData.interactionId
+      });
+      task = new _.default(this.contact, this.webCallingService, {
+        ...taskData,
+        wrapUpRequired: taskData.interaction?.participants?.[this.agentId]?.isWrapUp || false,
+        isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(taskData)
+      }, this.wrapupData, this.agentId);
+      this.taskCollection[taskData.interactionId] = task;
+    }
+    this.emit(_types.TASK_EVENTS.TASK_MERGED, task);
+    return task;
+  }
   removeTaskFromCollection(task) {
     if (task?.data?.interactionId) {
       delete this.taskCollection[task.data.interactionId];
@@ -446,13 +464,20 @@ class TaskManager extends _events.default {
       });
     }
   }
+
+  /**
+   * Handles cleanup of task resources including Desktop/WebRTC call cleanup and task removal
+   * @param task - The task to clean up
+   * @private
+   */
   handleTaskCleanup(task) {
+    // Clean up Desktop/WebRTC calling resources for browser-based telephony tasks
     if (this.webCallingService.loginOption === _types3.LoginOption.BROWSER && task.data.interaction.mediaType === 'telephony') {
       task.unregisterWebCallListeners();
       this.webCallingService.cleanUpCall();
     }
-    if (task.data.interaction.state === 'new') {
-      // Only remove tasks in 'new' state immediately. For other states,
+    if (task.data.interaction.state === 'new' || (0, _TaskUtils.isSecondaryEpDnAgent)(task.data.interaction)) {
+      // Only remove tasks in 'new' state or isSecondaryEpDnAgent immediately. For other states,
       // retain tasks until they complete wrap-up, unless the task disconnected before being answered.
       this.removeTaskFromCollection(task);
     }

package/dist/services/task/TaskManager.js.map

@@ -1 +1 @@
-{"version":3,"names":["_events","_interopRequireDefault","require","_calling","_types","_constants","_constants2","_types2","_types3","_loggerProxy","_","_MetricsManager","_constants3","_TaskUtils","obj","__esModule","default","TaskManager","EventEmitter","constructor","contact","webCallingService","webSocketManager","taskCollection","metricsManager","MetricsManager","getInstance","registerTaskListeners","registerIncomingCallEvent","setWrapupData","wrapupData","setAgentId","agentId","getAgentId","handleIncomingWebCall","call","currentTask","Object","values","find","task","data","interaction","mediaType","mapCallToTask","getCallId","interactionId","LoggerProxy","log","module","TASK_MANAGER_FILE","method","METHODS","HANDLE_INCOMING_WEB_CALL","emit","TASK_EVENTS","TASK_INCOMING","on","LINE_EVENTS","INCOMING_CALL","unregisterIncomingCallEvent","off","event","payload","JSON","parse","type","CC_TASK_EVENTS","includes","info","REGISTER_TASK_LISTENERS","CC_EVENTS","AGENT_CONTACT","simulatedTaskForAgentContact","Task","wrapUpRequired","participants","isWrapUp","isConferenceInProgress","getIsConferenceInProgress","state","TASK_HYDRATE","AGENT_CONTACT_RESERVED","isConsulted","loginOption","LoginOption","BROWSER","MEDIA_CHANNEL","TELEPHONY","AGENT_OFFER_CONTACT","updateTaskData","TASK_OFFER_CONTACT","AGENT_OUTBOUND_FAILED","removeTaskFromCollection","AGENT_CONTACT_ASSIGNED","TASK_ASSIGNED","AGENT_CONTACT_UNASSIGNED","TASK_END","AGENT_CONTACT_OFFER_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","eventTypeToMetricMap","metricEventName","trackEvent","METRIC_EVENT_NAMES","getCommonTrackingFieldForAQMResponse","taskId","reason","handleTaskCleanup","TASK_REJECT","CONTACT_ENDED","AGENT_CONTACT_HELD","TASK_HOLD","AGENT_CONTACT_UNHELD","TASK_RESUME","AGENT_VTEAM_TRANSFERRED","AGENT_CTQ_CANCEL_FAILED","TASK_CONSULT_QUEUE_FAILED","AGENT_CONSULT_CREATED","TASK_CONSULT_CREATED","AGENT_OFFER_CONSULT","TASK_OFFER_CONSULT","AGENT_CONSULTING","TASK_CONSULT_ACCEPTED","TASK_CONSULTING","AGENT_CONSULT_FAILED","AGENT_CONSULT_ENDED","TASK_CONSULT_END","AGENT_CTQ_CANCELLED","TASK_CONSULT_QUEUE_CANCELLED","AGENT_WRAPUP","AGENT_WRAPPEDUP","cancelAutoWrapupTimer","TASK_WRAPPEDUP","CONTACT_RECORDING_PAUSED","TASK_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","TASK_RECORDING_PAUSE_FAILED","CONTACT_RECORDING_RESUMED","TASK_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","TASK_RECORDING_RESUME_FAILED","AGENT_CONSULT_CONFERENCING","TASK_CONFERENCE_ESTABLISHING","AGENT_CONSULT_CONFERENCED","TASK_CONFERENCE_STARTED","AGENT_CONSULT_CONFERENCE_FAILED","TASK_CONFERENCE_FAILED","AGENT_CONSULT_CONFERENCE_ENDED","isPrimary","isParticipantInMainInteraction","TASK_CONFERENCE_ENDED","PARTICIPANT_JOINED_CONFERENCE","simulatedTaskForJoin","TASK_PARTICIPANT_JOINED","PARTICIPANT_LEFT_CONFERENCE","simulatedTaskForLeft","checkParticipantNotInInteraction","TASK_PARTICIPANT_LEFT","PARTICIPANT_LEFT_CONFERENCE_FAILED","TASK_PARTICIPANT_LEFT_FAILED","AGENT_CONSULT_CONFERENCE_END_FAILED","TASK_CONFERENCE_END_FAILED","AGENT_CONFERENCE_TRANSFERRED","TASK_CONFERENCE_TRANSFERRED","AGENT_CONFERENCE_TRANSFER_FAILED","TASK_CONFERENCE_TRANSFER_FAILED","CONSULTED_PARTICIPANT_MOVING","PARTICIPANT_POST_CALL_ACTIVITY","taskData","undefined","warn","UPDATE_TASK_DATA","error","REMOVE_TASK_FROM_COLLECTION","unregisterWebCallListeners","cleanUpCall","getTask","getAllTasks","getTaskManager","taskManager","exports"],"sources":["TaskManager.ts"],"sourcesContent":["import EventEmitter from 'events';\nimport {ICall, LINE_EVENTS} from '@webex/calling';\nimport {WebSocketManager} from '../core/websocket/WebSocketManager';\nimport routingContact from './contact';\nimport WebCallingService from '../WebCallingService';\nimport {ITask, MEDIA_CHANNEL, TASK_EVENTS, TaskData, TaskId} from './types';\nimport {TASK_MANAGER_FILE} from '../../constants';\nimport {METHODS} from './constants';\nimport {CC_EVENTS, CC_TASK_EVENTS, WrapupData} from '../config/types';\nimport {LoginOption} from '../../types';\nimport LoggerProxy from '../../logger-proxy';\nimport Task from '.';\nimport MetricsManager from '../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../metrics/constants';\nimport {\n  checkParticipantNotInInteraction,\n  getIsConferenceInProgress,\n  isParticipantInMainInteraction,\n  isPrimary,\n} from './TaskUtils';\n\n/** @internal */\nexport default class TaskManager extends EventEmitter {\n  private call: ICall;\n  private contact: ReturnType<typeof routingContact>;\n  /**\n   * Collection of tasks indexed by TaskId\n   * @type {Record<TaskId, ITask>}\n   * @private\n   */\n  private taskCollection: Record<TaskId, ITask>;\n  private webCallingService: WebCallingService;\n  private webSocketManager: WebSocketManager;\n  private metricsManager: MetricsManager;\n  private static taskManager;\n  private wrapupData: WrapupData;\n  private agentId: string;\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ) {\n    super();\n    this.contact = contact;\n    this.taskCollection = {};\n    this.webCallingService = webCallingService;\n    this.webSocketManager = webSocketManager;\n    this.metricsManager = MetricsManager.getInstance();\n    this.registerTaskListeners();\n    this.registerIncomingCallEvent();\n  }\n\n  public setWrapupData(wrapupData: WrapupData) {\n    this.wrapupData = wrapupData;\n  }\n\n  public setAgentId(agentId: string) {\n    this.agentId = agentId;\n  }\n\n  /**\n   * Gets the current agent ID\n   * @returns {string} The agent ID set for this task manager instance\n   * @public\n   */\n  public getAgentId(): string {\n    return this.agentId;\n  }\n\n  private handleIncomingWebCall = (call: ICall) => {\n    const currentTask = Object.values(this.taskCollection).find(\n      (task) => task.data.interaction.mediaType === 'telephony'\n    );\n\n    if (currentTask) {\n      this.webCallingService.mapCallToTask(call.getCallId(), currentTask.data.interactionId);\n      LoggerProxy.log(`Call mapped to task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.HANDLE_INCOMING_WEB_CALL,\n        interactionId: currentTask.data.interactionId,\n      });\n      this.emit(TASK_EVENTS.TASK_INCOMING, currentTask);\n    }\n    this.call = call;\n  };\n\n  public registerIncomingCallEvent() {\n    this.webCallingService.on(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  public unregisterIncomingCallEvent() {\n    this.webCallingService.off(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  private registerTaskListeners() {\n    this.webSocketManager.on('message', (event) => {\n      const payload = JSON.parse(event);\n      // Re-emit the task events to the task object\n      let task: ITask;\n      if (payload.data?.type) {\n        if (Object.values(CC_TASK_EVENTS).includes(payload.data.type)) {\n          task = this.taskCollection[payload.data.interactionId];\n        }\n        LoggerProxy.info(`Handling task event ${payload.data?.type}`, {\n          module: TASK_MANAGER_FILE,\n          method: METHODS.REGISTER_TASK_LISTENERS,\n          interactionId: payload.data?.interactionId,\n        });\n        switch (payload.data.type) {\n          case CC_EVENTS.AGENT_CONTACT:\n            // Case1 : Task is already present in taskCollection\n            if (this.taskCollection[payload.data.interactionId]) {\n              LoggerProxy.log(`Got AGENT_CONTACT: Task already exists in collection`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n              break;\n            } else if (!this.taskCollection[payload.data.interactionId]) {\n              // Case2 : Task is not present in taskCollection\n              LoggerProxy.log(`Got AGENT_CONTACT : Creating new task in taskManager`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n\n              // Pre-calculate isConferenceInProgress for the initial task data\n              const simulatedTaskForAgentContact = {\n                data: {...payload.data},\n              } as ITask;\n\n              task = new Task(\n                this.contact,\n                this.webCallingService,\n                {\n                  ...payload.data,\n                  wrapUpRequired:\n                    payload.data.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n                  isConferenceInProgress: getIsConferenceInProgress(simulatedTaskForAgentContact),\n                },\n                this.wrapupData,\n                this.agentId\n              );\n              this.taskCollection[payload.data.interactionId] = task;\n              // Condition 1: The state is=new i.e it is a incoming task\n              if (payload.data.interaction.state === 'new') {\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=new, sending TASK_INCOMING event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_INCOMING, task);\n              } else {\n                // Condition 2: The state is anything else i.e the task was connected\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=${payload.data.interaction.state}, sending TASK_HYDRATE event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_HYDRATE, task);\n              }\n            }\n            break;\n\n          case CC_EVENTS.AGENT_CONTACT_RESERVED:\n            task = new Task(\n              this.contact,\n              this.webCallingService,\n              {\n                ...payload.data,\n                isConsulted: false,\n              },\n              this.wrapupData,\n              this.agentId\n            );\n            this.taskCollection[payload.data.interactionId] = task;\n            if (\n              this.webCallingService.loginOption !== LoginOption.BROWSER ||\n              task.data.interaction.mediaType !== MEDIA_CHANNEL.TELEPHONY // for digital channels\n            ) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            } else if (this.call) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            }\n            break;\n          case CC_EVENTS.AGENT_OFFER_CONTACT:\n            // We don't have to emit any event here since this will be result of promise.\n            task = this.updateTaskData(task, payload.data);\n            LoggerProxy.log(`Agent offer contact received for task`, {\n              module: TASK_MANAGER_FILE,\n              method: METHODS.REGISTER_TASK_LISTENERS,\n              interactionId: payload.data?.interactionId,\n            });\n            this.emit(TASK_EVENTS.TASK_OFFER_CONTACT, task);\n            break;\n          case CC_EVENTS.AGENT_OUTBOUND_FAILED:\n            // We don't have to emit any event here since this will be result of promise.\n            if (task.data) {\n              this.removeTaskFromCollection(task);\n            }\n            LoggerProxy.log(`Agent outbound failed for task`, {\n              module: TASK_MANAGER_FILE,\n              method: METHODS.REGISTER_TASK_LISTENERS,\n              interactionId: payload.data?.interactionId,\n            });\n            break;\n          case CC_EVENTS.AGENT_CONTACT_ASSIGNED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_ASSIGNED, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNASSIGNED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_OFFER_RONA:\n          case CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED:\n          case CC_EVENTS.AGENT_INVITE_FAILED: {\n            task = this.updateTaskData(task, payload.data);\n\n            const eventTypeToMetricMap: Record<string, keyof typeof METRIC_EVENT_NAMES> = {\n              [CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED]: 'AGENT_CONTACT_ASSIGN_FAILED',\n              [CC_EVENTS.AGENT_INVITE_FAILED]: 'AGENT_INVITE_FAILED',\n            };\n            const metricEventName: keyof typeof METRIC_EVENT_NAMES =\n              eventTypeToMetricMap[payload.data.type] || 'AGENT_RONA';\n\n            this.metricsManager.trackEvent(\n              METRIC_EVENT_NAMES[metricEventName],\n              {\n                ...MetricsManager.getCommonTrackingFieldForAQMResponse(payload.data),\n                taskId: payload.data.interactionId,\n                reason: payload.data.reason,\n              },\n              ['behavioral', 'operational']\n            );\n            this.handleTaskCleanup(task);\n            task.emit(TASK_EVENTS.TASK_REJECT, payload.data.reason);\n            break;\n          }\n          case CC_EVENTS.CONTACT_ENDED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: payload.data.interaction.state !== 'new',\n            });\n            this.handleTaskCleanup(task);\n            task.emit(TASK_EVENTS.TASK_END, task);\n\n            break;\n          case CC_EVENTS.AGENT_CONTACT_HELD:\n            // As soon as the main interaction is held, we need to emit TASK_HOLD\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_HOLD, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNHELD:\n            // As soon as the main interaction is unheld, we need to emit TASK_RESUME\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RESUME, task);\n            break;\n          case CC_EVENTS.AGENT_VTEAM_TRANSFERRED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCEL_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CREATED:\n            // Received when self agent initiates a consult\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: false, // This ensures that the task consult status is always reset\n            });\n            task.emit(TASK_EVENTS.TASK_CONSULT_CREATED, task);\n            break;\n          case CC_EVENTS.AGENT_OFFER_CONSULT:\n            // Received when other agent sends us a consult offer\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: true, // This ensures that the task is marked as us being requested for a consult\n            });\n            task.emit(TASK_EVENTS.TASK_OFFER_CONSULT, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULTING:\n            // Received when agent is in an active consult state\n            // TODO: Check if we can use backend consult state instead of isConsulted\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // Fire only if you are the agent who received the consult request\n              task.emit(TASK_EVENTS.TASK_CONSULT_ACCEPTED, task);\n            } else {\n              // Fire only if you are the agent who initiated the consult\n              task.emit(TASK_EVENTS.TASK_CONSULTING, task);\n            }\n            break;\n          case CC_EVENTS.AGENT_CONSULT_FAILED:\n            // This can only be received by the agent who initiated the consult.\n            // We need not emit any event here since this will be result of promise\n            task = this.updateTaskData(task, payload.data);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_ENDED:\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // This will be the end state of the task as soon as we end the consult in case of\n              // us being offered a consult\n              this.removeTaskFromCollection(task);\n            }\n            task.emit(TASK_EVENTS.TASK_CONSULT_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCELLED:\n            // This event is received when the consult using queue is cancelled using API\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPUP:\n            task = this.updateTaskData(task, {...payload.data, wrapUpRequired: true});\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPPEDUP:\n            task.cancelAutoWrapupTimer();\n            this.removeTaskFromCollection(task);\n            task.emit(TASK_EVENTS.TASK_WRAPPEDUP, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUMED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUMED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCING:\n            // Conference is being established - update task state and emit establishing event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCED:\n            // Conference started successfully - update task state and emit event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_STARTED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED:\n            // Conference failed - update task state and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED:\n            // Conference ended - update task state and emit event\n            task = this.updateTaskData(task, payload.data);\n            if (\n              !task ||\n              isPrimary(task, this.agentId) ||\n              isParticipantInMainInteraction(task, this.agentId)\n            ) {\n              LoggerProxy.log('Primary or main interaction participant leaving conference');\n            } else {\n              this.removeTaskFromCollection(task);\n            }\n            task?.emit(TASK_EVENTS.TASK_CONFERENCE_ENDED, task);\n            break;\n          case CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE: {\n            // Participant joined conference - update task state with participant information and emit event\n            // Pre-calculate isConferenceInProgress with updated data to avoid double update\n            const simulatedTaskForJoin = {\n              ...task,\n              data: {...task.data, ...payload.data},\n            };\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConferenceInProgress: getIsConferenceInProgress(simulatedTaskForJoin),\n            });\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_JOINED, task);\n            break;\n          }\n          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE: {\n            // Conference ended - update task state and emit event\n            // Pre-calculate isConferenceInProgress with updated data to avoid double update\n            const simulatedTaskForLeft = {\n              ...task,\n              data: {...task.data, ...payload.data},\n            };\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConferenceInProgress: getIsConferenceInProgress(simulatedTaskForLeft),\n            });\n            if (checkParticipantNotInInteraction(task, this.agentId)) {\n              if (\n                isParticipantInMainInteraction(task, this.agentId) ||\n                isPrimary(task, this.agentId)\n              ) {\n                LoggerProxy.log('Primary or main interaction participant leaving conference');\n              } else {\n                this.removeTaskFromCollection(task);\n              }\n            }\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);\n            break;\n          }\n          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED:\n            // Conference exit failed - update task state and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_END_FAILED:\n            // Conference end failed - update task state with error details and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONFERENCE_TRANSFERRED:\n            // Conference was transferred - update task state and emit transfer success event\n            // Note: Backend should provide hasLeft and wrapUpRequired status\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, task);\n            break;\n          case CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED:\n            // Conference transfer failed - update task state with error details and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, task);\n            break;\n          case CC_EVENTS.CONSULTED_PARTICIPANT_MOVING:\n            // Participant is being moved/transferred - update task state with movement info\n            task = this.updateTaskData(task, payload.data);\n            break;\n          case CC_EVENTS.PARTICIPANT_POST_CALL_ACTIVITY:\n            // Post-call activity for participant - update task state with activity details\n            task = this.updateTaskData(task, payload.data);\n            break;\n          default:\n            break;\n        }\n        if (task) {\n          task.emit(payload.data.type, payload.data);\n        }\n      }\n    });\n  }\n\n  private updateTaskData(task: ITask, taskData: TaskData): ITask {\n    if (!task) {\n      return undefined;\n    }\n\n    if (!taskData?.interactionId) {\n      LoggerProxy.warn('Received task update with missing interactionId', {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n      });\n    }\n\n    try {\n      const currentTask = task.updateTaskData(taskData);\n      this.taskCollection[taskData.interactionId] = currentTask;\n\n      return currentTask;\n    } catch (error) {\n      LoggerProxy.error(`Failed to update task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n        interactionId: taskData.interactionId,\n      });\n\n      return task;\n    }\n  }\n\n  private removeTaskFromCollection(task: ITask) {\n    if (task?.data?.interactionId) {\n      delete this.taskCollection[task.data.interactionId];\n      LoggerProxy.info(`Task removed from collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REMOVE_TASK_FROM_COLLECTION,\n        interactionId: task.data.interactionId,\n      });\n    }\n  }\n\n  private handleTaskCleanup(task: ITask) {\n    if (\n      this.webCallingService.loginOption === LoginOption.BROWSER &&\n      task.data.interaction.mediaType === 'telephony'\n    ) {\n      task.unregisterWebCallListeners();\n      this.webCallingService.cleanUpCall();\n    }\n    if (task.data.interaction.state === 'new') {\n      // Only remove tasks in 'new' state immediately. For other states,\n      // retain tasks until they complete wrap-up, unless the task disconnected before being answered.\n      this.removeTaskFromCollection(task);\n    }\n  }\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getTask = (taskId: string) => {\n    return this.taskCollection[taskId];\n  };\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getAllTasks = (): Record<TaskId, ITask> => {\n    return this.taskCollection;\n  };\n\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  public static getTaskManager = (\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ): TaskManager => {\n    if (!this.taskManager) {\n      this.taskManager = new TaskManager(contact, webCallingService, webSocketManager);\n    }\n\n    return this.taskManager;\n  };\n}\n"],"mappings":";;;;;;AAAA,IAAAA,OAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,QAAA,GAAAD,OAAA;AAIA,IAAAE,MAAA,GAAAF,OAAA;AACA,IAAAG,UAAA,GAAAH,OAAA;AACA,IAAAI,WAAA,GAAAJ,OAAA;AACA,IAAAK,OAAA,GAAAL,OAAA;AACA,IAAAM,OAAA,GAAAN,OAAA;AACA,IAAAO,YAAA,GAAAR,sBAAA,CAAAC,OAAA;AACA,IAAAQ,CAAA,GAAAT,sBAAA,CAAAC,OAAA;AACA,IAAAS,eAAA,GAAAV,sBAAA,CAAAC,OAAA;AACA,IAAAU,WAAA,GAAAV,OAAA;AACA,IAAAW,UAAA,GAAAX,OAAA;AAKqB,SAAAD,uBAAAa,GAAA,WAAAA,GAAA,IAAAA,GAAA,CAAAC,UAAA,GAAAD,GAAA,KAAAE,OAAA,EAAAF,GAAA;AAErB;AACe,MAAMG,WAAW,SAASC,eAAY,CAAC;EAGpD;AACF;AACA;AACA;AACA;;EAQE;AACF;AACA;AACA;AACA;EACEC,WAAWA,CACTC,OAA0C,EAC1CC,iBAAoC,EACpCC,gBAAkC,EAClC;IACA,KAAK,CAAC,CAAC;IACP,IAAI,CAACF,OAAO,GAAGA,OAAO;IACtB,IAAI,CAACG,cAAc,GAAG,CAAC,CAAC;IACxB,IAAI,CAACF,iBAAiB,GAAGA,iBAAiB;IAC1C,IAAI,CAACC,gBAAgB,GAAGA,gBAAgB;IACxC,IAAI,CAACE,cAAc,GAAGC,uBAAc,CAACC,WAAW,CAAC,CAAC;IAClD,IAAI,CAACC,qBAAqB,CAAC,CAAC;IAC5B,IAAI,CAACC,yBAAyB,CAAC,CAAC;EAClC;EAEOC,aAAaA,CAACC,UAAsB,EAAE;IAC3C,IAAI,CAACA,UAAU,GAAGA,UAAU;EAC9B;EAEOC,UAAUA,CAACC,OAAe,EAAE;IACjC,IAAI,CAACA,OAAO,GAAGA,OAAO;EACxB;;EAEA;AACF;AACA;AACA;AACA;EACSC,UAAUA,CAAA,EAAW;IAC1B,OAAO,IAAI,CAACD,OAAO;EACrB;EAEQE,qBAAqB,GAAIC,IAAW,IAAK;IAC/C,MAAMC,WAAW,GAAGC,MAAM,CAACC,MAAM,CAAC,IAAI,CAACf,cAAc,CAAC,CAACgB,IAAI,CACxDC,IAAI,IAAKA,IAAI,CAACC,IAAI,CAACC,WAAW,CAACC,SAAS,KAAK,WAChD,CAAC;IAED,IAAIP,WAAW,EAAE;MACf,IAAI,CAACf,iBAAiB,CAACuB,aAAa,CAACT,IAAI,CAACU,SAAS,CAAC,CAAC,EAAET,WAAW,CAACK,IAAI,CAACK,aAAa,CAAC;MACtFC,oBAAW,CAACC,GAAG,CAAE,qBAAoB,EAAE;QACrCC,MAAM,EAAEC,4BAAiB;QACzBC,MAAM,EAAEC,mBAAO,CAACC,wBAAwB;QACxCP,aAAa,EAAEV,WAAW,CAACK,IAAI,CAACK;MAClC,CAAC,CAAC;MACF,IAAI,CAACQ,IAAI,CAACC,kBAAW,CAACC,aAAa,EAAEpB,WAAW,CAAC;IACnD;IACA,IAAI,CAACD,IAAI,GAAGA,IAAI;EAClB,CAAC;EAEMP,yBAAyBA,CAAA,EAAG;IACjC,IAAI,CAACP,iBAAiB,CAACoC,EAAE,CAACC,oBAAW,CAACC,aAAa,EAAE,IAAI,CAACzB,qBAAqB,CAAC;EAClF;EAEO0B,2BAA2BA,CAAA,EAAG;IACnC,IAAI,CAACvC,iBAAiB,CAACwC,GAAG,CAACH,oBAAW,CAACC,aAAa,EAAE,IAAI,CAACzB,qBAAqB,CAAC;EACnF;EAEQP,qBAAqBA,CAAA,EAAG;IAC9B,IAAI,CAACL,gBAAgB,CAACmC,EAAE,CAAC,SAAS,EAAGK,KAAK,IAAK;MAC7C,MAAMC,OAAO,GAAGC,IAAI,CAACC,KAAK,CAACH,KAAK,CAAC;MACjC;MACA,IAAItB,IAAW;MACf,IAAIuB,OAAO,CAACtB,IAAI,EAAEyB,IAAI,EAAE;QACtB,IAAI7B,MAAM,CAACC,MAAM,CAAC6B,sBAAc,CAAC,CAACC,QAAQ,CAACL,OAAO,CAACtB,IAAI,CAACyB,IAAI,CAAC,EAAE;UAC7D1B,IAAI,GAAG,IAAI,CAACjB,cAAc,CAACwC,OAAO,CAACtB,IAAI,CAACK,aAAa,CAAC;QACxD;QACAC,oBAAW,CAACsB,IAAI,CAAE,uBAAsBN,OAAO,CAACtB,IAAI,EAAEyB,IAAK,EAAC,EAAE;UAC5DjB,MAAM,EAAEC,4BAAiB;UACzBC,MAAM,EAAEC,mBAAO,CAACkB,uBAAuB;UACvCxB,aAAa,EAAEiB,OAAO,CAACtB,IAAI,EAAEK;QAC/B,CAAC,CAAC;QACF,QAAQiB,OAAO,CAACtB,IAAI,CAACyB,IAAI;UACvB,KAAKK,iBAAS,CAACC,aAAa;YAC1B;YACA,IAAI,IAAI,CAACjD,cAAc,CAACwC,OAAO,CAACtB,IAAI,CAACK,aAAa,CAAC,EAAE;cACnDC,oBAAW,CAACC,GAAG,CAAE,sDAAqD,EAAE;gBACtEC,MAAM,EAAEC,4BAAiB;gBACzBC,MAAM,EAAEC,mBAAO,CAACkB,uBAAuB;gBACvCxB,aAAa,EAAEiB,OAAO,CAACtB,IAAI,CAACK;cAC9B,CAAC,CAAC;cACF;YACF,CAAC,MAAM,IAAI,CAAC,IAAI,CAACvB,cAAc,CAACwC,OAAO,CAACtB,IAAI,CAACK,aAAa,CAAC,EAAE;cAC3D;cACAC,oBAAW,CAACC,GAAG,CAAE,sDAAqD,EAAE;gBACtEC,MAAM,EAAEC,4BAAiB;gBACzBC,MAAM,EAAEC,mBAAO,CAACkB,uBAAuB;gBACvCxB,aAAa,EAAEiB,OAAO,CAACtB,IAAI,CAACK;cAC9B,CAAC,CAAC;;cAEF;cACA,MAAM2B,4BAA4B,GAAG;gBACnChC,IAAI,EAAE;kBAAC,GAAGsB,OAAO,CAACtB;gBAAI;cACxB,CAAU;cAEVD,IAAI,GAAG,IAAIkC,SAAI,CACb,IAAI,CAACtD,OAAO,EACZ,IAAI,CAACC,iBAAiB,EACtB;gBACE,GAAG0C,OAAO,CAACtB,IAAI;gBACfkC,cAAc,EACZZ,OAAO,CAACtB,IAAI,CAACC,WAAW,EAAEkC,YAAY,GAAG,IAAI,CAAC5C,OAAO,CAAC,EAAE6C,QAAQ,IAAI,KAAK;gBAC3EC,sBAAsB,EAAE,IAAAC,oCAAyB,EAACN,4BAA4B;cAChF,CAAC,EACD,IAAI,CAAC3C,UAAU,EACf,IAAI,CAACE,OACP,CAAC;cACD,IAAI,CAACT,cAAc,CAACwC,OAAO,CAACtB,IAAI,CAACK,aAAa,CAAC,GAAGN,IAAI;cACtD;cACA,IAAIuB,OAAO,CAACtB,IAAI,CAACC,WAAW,CAACsC,KAAK,KAAK,KAAK,EAAE;gBAC5CjC,oBAAW,CAACC,GAAG,CACZ,0EAAyE,EAC1E;kBACEC,MAAM,EAAEC,4BAAiB;kBACzBC,MAAM,EAAEC,mBAAO,CAACkB,uBAAuB;kBACvCxB,aAAa,EAAEiB,OAAO,CAACtB,IAAI,CAACK;gBAC9B,CACF,CAAC;gBACD,IAAI,CAACQ,IAAI,CAACC,kBAAW,CAACC,aAAa,EAAEhB,IAAI,CAAC;cAC5C,CAAC,MAAM;gBACL;gBACAO,oBAAW,CAACC,GAAG,CACZ,2CAA0Ce,OAAO,CAACtB,IAAI,CAACC,WAAW,CAACsC,KAAM,8BAA6B,EACvG;kBACE/B,MAAM,EAAEC,4BAAiB;kBACzBC,MAAM,EAAEC,mBAAO,CAACkB,uBAAuB;kBACvCxB,aAAa,EAAEiB,OAAO,CAACtB,IAAI,CAACK;gBAC9B,CACF,CAAC;gBACD,IAAI,CAACQ,IAAI,CAACC,kBAAW,CAAC0B,YAAY,EAAEzC,IAAI,CAAC;cAC3C;YACF;YACA;UAEF,KAAK+B,iBAAS,CAACW,sBAAsB;YACnC1C,IAAI,GAAG,IAAIkC,SAAI,CACb,IAAI,CAACtD,OAAO,EACZ,IAAI,CAACC,iBAAiB,EACtB;cACE,GAAG0C,OAAO,CAACtB,IAAI;cACf0C,WAAW,EAAE;YACf,CAAC,EACD,IAAI,CAACrD,UAAU,EACf,IAAI,CAACE,OACP,CAAC;YACD,IAAI,CAACT,cAAc,CAACwC,OAAO,CAACtB,IAAI,CAACK,aAAa,CAAC,GAAGN,IAAI;YACtD,IACE,IAAI,CAACnB,iBAAiB,CAAC+D,WAAW,KAAKC,mBAAW,CAACC,OAAO,IAC1D9C,IAAI,CAACC,IAAI,CAACC,WAAW,CAACC,SAAS,KAAK4C,oBAAa,CAACC,SAAS,CAAC;YAAA,EAC5D;cACA,IAAI,CAAClC,IAAI,CAACC,kBAAW,CAACC,aAAa,EAAEhB,IAAI,CAAC;YAC5C,CAAC,MAAM,IAAI,IAAI,CAACL,IAAI,EAAE;cACpB,IAAI,CAACmB,IAAI,CAACC,kBAAW,CAACC,aAAa,EAAEhB,IAAI,CAAC;YAC5C;YACA;UACF,KAAK+B,iBAAS,CAACkB,mBAAmB;YAChC;YACAjD,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CM,oBAAW,CAACC,GAAG,CAAE,uCAAsC,EAAE;cACvDC,MAAM,EAAEC,4BAAiB;cACzBC,MAAM,EAAEC,mBAAO,CAACkB,uBAAuB;cACvCxB,aAAa,EAAEiB,OAAO,CAACtB,IAAI,EAAEK;YAC/B,CAAC,CAAC;YACF,IAAI,CAACQ,IAAI,CAACC,kBAAW,CAACoC,kBAAkB,EAAEnD,IAAI,CAAC;YAC/C;UACF,KAAK+B,iBAAS,CAACqB,qBAAqB;YAClC;YACA,IAAIpD,IAAI,CAACC,IAAI,EAAE;cACb,IAAI,CAACoD,wBAAwB,CAACrD,IAAI,CAAC;YACrC;YACAO,oBAAW,CAACC,GAAG,CAAE,gCAA+B,EAAE;cAChDC,MAAM,EAAEC,4BAAiB;cACzBC,MAAM,EAAEC,mBAAO,CAACkB,uBAAuB;cACvCxB,aAAa,EAAEiB,OAAO,CAACtB,IAAI,EAAEK;YAC/B,CAAC,CAAC;YACF;UACF,KAAKyB,iBAAS,CAACuB,sBAAsB;YACnCtD,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACwC,aAAa,EAAEvD,IAAI,CAAC;YAC1C;UACF,KAAK+B,iBAAS,CAACyB,wBAAwB;YACrCxD,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAE;cAC/B,GAAGuB,OAAO,CAACtB,IAAI;cACfkC,cAAc,EAAE;YAClB,CAAC,CAAC;YACFnC,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC0C,QAAQ,EAAEzD,IAAI,CAAC;YACrC;UACF,KAAK+B,iBAAS,CAAC2B,wBAAwB;UACvC,KAAK3B,iBAAS,CAAC4B,2BAA2B;UAC1C,KAAK5B,iBAAS,CAAC6B,mBAAmB;YAAE;cAClC5D,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;cAE9C,MAAM4D,oBAAqE,GAAG;gBAC5E,CAAC9B,iBAAS,CAAC4B,2BAA2B,GAAG,6BAA6B;gBACtE,CAAC5B,iBAAS,CAAC6B,mBAAmB,GAAG;cACnC,CAAC;cACD,MAAME,eAAgD,GACpDD,oBAAoB,CAACtC,OAAO,CAACtB,IAAI,CAACyB,IAAI,CAAC,IAAI,YAAY;cAEzD,IAAI,CAAC1C,cAAc,CAAC+E,UAAU,CAC5BC,8BAAkB,CAACF,eAAe,CAAC,EACnC;gBACE,GAAG7E,uBAAc,CAACgF,oCAAoC,CAAC1C,OAAO,CAACtB,IAAI,CAAC;gBACpEiE,MAAM,EAAE3C,OAAO,CAACtB,IAAI,CAACK,aAAa;gBAClC6D,MAAM,EAAE5C,OAAO,CAACtB,IAAI,CAACkE;cACvB,CAAC,EACD,CAAC,YAAY,EAAE,aAAa,CAC9B,CAAC;cACD,IAAI,CAACC,iBAAiB,CAACpE,IAAI,CAAC;cAC5BA,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACsD,WAAW,EAAE9C,OAAO,CAACtB,IAAI,CAACkE,MAAM,CAAC;cACvD;YACF;UACA,KAAKpC,iBAAS,CAACuC,aAAa;YAC1BtE,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAE;cAC/B,GAAGuB,OAAO,CAACtB,IAAI;cACfkC,cAAc,EAAEZ,OAAO,CAACtB,IAAI,CAACC,WAAW,CAACsC,KAAK,KAAK;YACrD,CAAC,CAAC;YACF,IAAI,CAAC4B,iBAAiB,CAACpE,IAAI,CAAC;YAC5BA,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC0C,QAAQ,EAAEzD,IAAI,CAAC;YAErC;UACF,KAAK+B,iBAAS,CAACwC,kBAAkB;YAC/B;YACAvE,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACyD,SAAS,EAAExE,IAAI,CAAC;YACtC;UACF,KAAK+B,iBAAS,CAAC0C,oBAAoB;YACjC;YACAzE,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC2D,WAAW,EAAE1E,IAAI,CAAC;YACxC;UACF,KAAK+B,iBAAS,CAAC4C,uBAAuB;YACpC3E,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAE;cAC/B,GAAGuB,OAAO,CAACtB,IAAI;cACfkC,cAAc,EAAE;YAClB,CAAC,CAAC;YACFnC,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC0C,QAAQ,EAAEzD,IAAI,CAAC;YACrC;UACF,KAAK+B,iBAAS,CAAC6C,uBAAuB;YACpC5E,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC8D,yBAAyB,EAAE7E,IAAI,CAAC;YACtD;UACF,KAAK+B,iBAAS,CAAC+C,qBAAqB;YAClC;YACA9E,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAE;cAC/B,GAAGuB,OAAO,CAACtB,IAAI;cACf0C,WAAW,EAAE,KAAK,CAAE;YACtB,CAAC,CAAC;;YACF3C,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACgE,oBAAoB,EAAE/E,IAAI,CAAC;YACjD;UACF,KAAK+B,iBAAS,CAACiD,mBAAmB;YAChC;YACAhF,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAE;cAC/B,GAAGuB,OAAO,CAACtB,IAAI;cACf0C,WAAW,EAAE,IAAI,CAAE;YACrB,CAAC,CAAC;;YACF3C,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACkE,kBAAkB,EAAEjF,IAAI,CAAC;YAC/C;UACF,KAAK+B,iBAAS,CAACmD,gBAAgB;YAC7B;YACA;YACAlF,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9C,IAAID,IAAI,CAACC,IAAI,CAAC0C,WAAW,EAAE;cACzB;cACA3C,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACoE,qBAAqB,EAAEnF,IAAI,CAAC;YACpD,CAAC,MAAM;cACL;cACAA,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACqE,eAAe,EAAEpF,IAAI,CAAC;YAC9C;YACA;UACF,KAAK+B,iBAAS,CAACsD,oBAAoB;YACjC;YACA;YACArF,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9C;UACF,KAAK8B,iBAAS,CAACuD,mBAAmB;YAChCtF,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9C,IAAID,IAAI,CAACC,IAAI,CAAC0C,WAAW,EAAE;cACzB;cACA;cACA,IAAI,CAACU,wBAAwB,CAACrD,IAAI,CAAC;YACrC;YACAA,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACwE,gBAAgB,EAAEvF,IAAI,CAAC;YAC7C;UACF,KAAK+B,iBAAS,CAACyD,mBAAmB;YAChC;YACAxF,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC0E,4BAA4B,EAAEzF,IAAI,CAAC;YACzD;UACF,KAAK+B,iBAAS,CAAC2D,YAAY;YACzB1F,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAE;cAAC,GAAGuB,OAAO,CAACtB,IAAI;cAAEkC,cAAc,EAAE;YAAI,CAAC,CAAC;YACzEnC,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC0C,QAAQ,EAAEzD,IAAI,CAAC;YACrC;UACF,KAAK+B,iBAAS,CAAC4D,eAAe;YAC5B3F,IAAI,CAAC4F,qBAAqB,CAAC,CAAC;YAC5B,IAAI,CAACvC,wBAAwB,CAACrD,IAAI,CAAC;YACnCA,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC8E,cAAc,EAAE7F,IAAI,CAAC;YAC3C;UACF,KAAK+B,iBAAS,CAAC+D,wBAAwB;YACrC9F,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACgF,qBAAqB,EAAE/F,IAAI,CAAC;YAClD;UACF,KAAK+B,iBAAS,CAACiE,8BAA8B;YAC3ChG,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACkF,2BAA2B,EAAEjG,IAAI,CAAC;YACxD;UACF,KAAK+B,iBAAS,CAACmE,yBAAyB;YACtClG,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACoF,sBAAsB,EAAEnG,IAAI,CAAC;YACnD;UACF,KAAK+B,iBAAS,CAACqE,+BAA+B;YAC5CpG,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACsF,4BAA4B,EAAErG,IAAI,CAAC;YACzD;UACF,KAAK+B,iBAAS,CAACuE,0BAA0B;YACvC;YACAtG,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACwF,4BAA4B,EAAEvG,IAAI,CAAC;YACzD;UACF,KAAK+B,iBAAS,CAACyE,yBAAyB;YACtC;YACAxG,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC0F,uBAAuB,EAAEzG,IAAI,CAAC;YACpD;UACF,KAAK+B,iBAAS,CAAC2E,+BAA+B;YAC5C;YACA1G,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC4F,sBAAsB,EAAE3G,IAAI,CAAC;YACnD;UACF,KAAK+B,iBAAS,CAAC6E,8BAA8B;YAC3C;YACA5G,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9C,IACE,CAACD,IAAI,IACL,IAAA6G,oBAAS,EAAC7G,IAAI,EAAE,IAAI,CAACR,OAAO,CAAC,IAC7B,IAAAsH,yCAA8B,EAAC9G,IAAI,EAAE,IAAI,CAACR,OAAO,CAAC,EAClD;cACAe,oBAAW,CAACC,GAAG,CAAC,4DAA4D,CAAC;YAC/E,CAAC,MAAM;cACL,IAAI,CAAC6C,wBAAwB,CAACrD,IAAI,CAAC;YACrC;YACAA,IAAI,EAAEc,IAAI,CAACC,kBAAW,CAACgG,qBAAqB,EAAE/G,IAAI,CAAC;YACnD;UACF,KAAK+B,iBAAS,CAACiF,6BAA6B;YAAE;cAC5C;cACA;cACA,MAAMC,oBAAoB,GAAG;gBAC3B,GAAGjH,IAAI;gBACPC,IAAI,EAAE;kBAAC,GAAGD,IAAI,CAACC,IAAI;kBAAE,GAAGsB,OAAO,CAACtB;gBAAI;cACtC,CAAC;cACDD,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAE;gBAC/B,GAAGuB,OAAO,CAACtB,IAAI;gBACfqC,sBAAsB,EAAE,IAAAC,oCAAyB,EAAC0E,oBAAoB;cACxE,CAAC,CAAC;cACFjH,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACmG,uBAAuB,EAAElH,IAAI,CAAC;cACpD;YACF;UACA,KAAK+B,iBAAS,CAACoF,2BAA2B;YAAE;cAC1C;cACA;cACA,MAAMC,oBAAoB,GAAG;gBAC3B,GAAGpH,IAAI;gBACPC,IAAI,EAAE;kBAAC,GAAGD,IAAI,CAACC,IAAI;kBAAE,GAAGsB,OAAO,CAACtB;gBAAI;cACtC,CAAC;cACDD,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAE;gBAC/B,GAAGuB,OAAO,CAACtB,IAAI;gBACfqC,sBAAsB,EAAE,IAAAC,oCAAyB,EAAC6E,oBAAoB;cACxE,CAAC,CAAC;cACF,IAAI,IAAAC,2CAAgC,EAACrH,IAAI,EAAE,IAAI,CAACR,OAAO,CAAC,EAAE;gBACxD,IACE,IAAAsH,yCAA8B,EAAC9G,IAAI,EAAE,IAAI,CAACR,OAAO,CAAC,IAClD,IAAAqH,oBAAS,EAAC7G,IAAI,EAAE,IAAI,CAACR,OAAO,CAAC,EAC7B;kBACAe,oBAAW,CAACC,GAAG,CAAC,4DAA4D,CAAC;gBAC/E,CAAC,MAAM;kBACL,IAAI,CAAC6C,wBAAwB,CAACrD,IAAI,CAAC;gBACrC;cACF;cACAA,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACuG,qBAAqB,EAAEtH,IAAI,CAAC;cAClD;YACF;UACA,KAAK+B,iBAAS,CAACwF,kCAAkC;YAC/C;YACAvH,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACyG,4BAA4B,EAAExH,IAAI,CAAC;YACzD;UACF,KAAK+B,iBAAS,CAAC0F,mCAAmC;YAChD;YACAzH,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC2G,0BAA0B,EAAE1H,IAAI,CAAC;YACvD;UACF,KAAK+B,iBAAS,CAAC4F,4BAA4B;YACzC;YACA;YACA3H,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC6G,2BAA2B,EAAE5H,IAAI,CAAC;YACxD;UACF,KAAK+B,iBAAS,CAAC8F,gCAAgC;YAC7C;YACA7H,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC+G,+BAA+B,EAAE9H,IAAI,CAAC;YAC5D;UACF,KAAK+B,iBAAS,CAACgG,4BAA4B;YACzC;YACA/H,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9C;UACF,KAAK8B,iBAAS,CAACiG,8BAA8B;YAC3C;YACAhI,IAAI,GAAG,IAAI,CAACkD,cAAc,CAAClD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9C;UACF;YACE;QACJ;QACA,IAAID,IAAI,EAAE;UACRA,IAAI,CAACc,IAAI,CAACS,OAAO,CAACtB,IAAI,CAACyB,IAAI,EAAEH,OAAO,CAACtB,IAAI,CAAC;QAC5C;MACF;IACF,CAAC,CAAC;EACJ;EAEQiD,cAAcA,CAAClD,IAAW,EAAEiI,QAAkB,EAAS;IAC7D,IAAI,CAACjI,IAAI,EAAE;MACT,OAAOkI,SAAS;IAClB;IAEA,IAAI,CAACD,QAAQ,EAAE3H,aAAa,EAAE;MAC5BC,oBAAW,CAAC4H,IAAI,CAAC,iDAAiD,EAAE;QAClE1H,MAAM,EAAEC,4BAAiB;QACzBC,MAAM,EAAEC,mBAAO,CAACwH;MAClB,CAAC,CAAC;IACJ;IAEA,IAAI;MACF,MAAMxI,WAAW,GAAGI,IAAI,CAACkD,cAAc,CAAC+E,QAAQ,CAAC;MACjD,IAAI,CAAClJ,cAAc,CAACkJ,QAAQ,CAAC3H,aAAa,CAAC,GAAGV,WAAW;MAEzD,OAAOA,WAAW;IACpB,CAAC,CAAC,OAAOyI,KAAK,EAAE;MACd9H,oBAAW,CAAC8H,KAAK,CAAE,uBAAsB,EAAE;QACzC5H,MAAM,EAAEC,4BAAiB;QACzBC,MAAM,EAAEC,mBAAO,CAACwH,gBAAgB;QAChC9H,aAAa,EAAE2H,QAAQ,CAAC3H;MAC1B,CAAC,CAAC;MAEF,OAAON,IAAI;IACb;EACF;EAEQqD,wBAAwBA,CAACrD,IAAW,EAAE;IAC5C,IAAIA,IAAI,EAAEC,IAAI,EAAEK,aAAa,EAAE;MAC7B,OAAO,IAAI,CAACvB,cAAc,CAACiB,IAAI,CAACC,IAAI,CAACK,aAAa,CAAC;MACnDC,oBAAW,CAACsB,IAAI,CAAE,8BAA6B,EAAE;QAC/CpB,MAAM,EAAEC,4BAAiB;QACzBC,MAAM,EAAEC,mBAAO,CAAC0H,2BAA2B;QAC3ChI,aAAa,EAAEN,IAAI,CAACC,IAAI,CAACK;MAC3B,CAAC,CAAC;IACJ;EACF;EAEQ8D,iBAAiBA,CAACpE,IAAW,EAAE;IACrC,IACE,IAAI,CAACnB,iBAAiB,CAAC+D,WAAW,KAAKC,mBAAW,CAACC,OAAO,IAC1D9C,IAAI,CAACC,IAAI,CAACC,WAAW,CAACC,SAAS,KAAK,WAAW,EAC/C;MACAH,IAAI,CAACuI,0BAA0B,CAAC,CAAC;MACjC,IAAI,CAAC1J,iBAAiB,CAAC2J,WAAW,CAAC,CAAC;IACtC;IACA,IAAIxI,IAAI,CAACC,IAAI,CAACC,WAAW,CAACsC,KAAK,KAAK,KAAK,EAAE;MACzC;MACA;MACA,IAAI,CAACa,wBAAwB,CAACrD,IAAI,CAAC;IACrC;EACF;;EAEA;AACF;AACA;EACSyI,OAAO,GAAIvE,MAAc,IAAK;IACnC,OAAO,IAAI,CAACnF,cAAc,CAACmF,MAAM,CAAC;EACpC,CAAC;;EAED;AACF;AACA;EACSwE,WAAW,GAAGA,CAAA,KAA6B;IAChD,OAAO,IAAI,CAAC3J,cAAc;EAC5B,CAAC;;EAED;AACF;AACA;AACA;AACA;EACE,OAAc4J,cAAc,GAAGA,CAC7B/J,OAA0C,EAC1CC,iBAAoC,EACpCC,gBAAkC,KAClB;IAChB,IAAI,CAAC,IAAI,CAAC8J,WAAW,EAAE;MACrB,IAAI,CAACA,WAAW,GAAG,IAAInK,WAAW,CAACG,OAAO,EAAEC,iBAAiB,EAAEC,gBAAgB,CAAC;IAClF;IAEA,OAAO,IAAI,CAAC8J,WAAW;EACzB,CAAC;AACH;AAACC,OAAA,CAAArK,OAAA,GAAAC,WAAA"}
+{"version":3,"names":["_events","_interopRequireDefault","require","_calling","_types","_constants","_constants2","_types2","_types3","_loggerProxy","_","_MetricsManager","_constants3","_TaskUtils","obj","__esModule","default","TaskManager","EventEmitter","constructor","contact","webCallingService","webSocketManager","taskCollection","metricsManager","MetricsManager","getInstance","registerTaskListeners","registerIncomingCallEvent","setWrapupData","wrapupData","setAgentId","agentId","getAgentId","handleIncomingWebCall","call","currentTask","Object","values","find","task","data","interaction","mediaType","mapCallToTask","getCallId","interactionId","LoggerProxy","log","module","TASK_MANAGER_FILE","method","METHODS","HANDLE_INCOMING_WEB_CALL","emit","TASK_EVENTS","TASK_INCOMING","on","LINE_EVENTS","INCOMING_CALL","unregisterIncomingCallEvent","off","event","payload","JSON","parse","type","CC_TASK_EVENTS","includes","info","REGISTER_TASK_LISTENERS","CC_EVENTS","AGENT_CONTACT","Task","wrapUpRequired","participants","isWrapUp","isConferenceInProgress","getIsConferenceInProgress","state","TASK_HYDRATE","AGENT_CONTACT_RESERVED","isConsulted","loginOption","LoginOption","BROWSER","MEDIA_CHANNEL","TELEPHONY","AGENT_OFFER_CONTACT","updateTaskData","TASK_OFFER_CONTACT","AGENT_OUTBOUND_FAILED","removeTaskFromCollection","AGENT_CONTACT_ASSIGNED","TASK_ASSIGNED","AGENT_CONTACT_UNASSIGNED","TASK_END","AGENT_CONTACT_OFFER_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","eventTypeToMetricMap","metricEventName","trackEvent","METRIC_EVENT_NAMES","getCommonTrackingFieldForAQMResponse","taskId","reason","handleTaskCleanup","TASK_REJECT","CONTACT_ENDED","isSecondaryEpDnAgent","CONTACT_MERGED","handleContactMerged","AGENT_CONTACT_HELD","TASK_HOLD","AGENT_CONTACT_UNHELD","TASK_RESUME","AGENT_VTEAM_TRANSFERRED","AGENT_CTQ_CANCEL_FAILED","TASK_CONSULT_QUEUE_FAILED","AGENT_CONSULT_CREATED","TASK_CONSULT_CREATED","AGENT_OFFER_CONSULT","TASK_OFFER_CONSULT","AGENT_CONSULTING","TASK_CONSULT_ACCEPTED","TASK_CONSULTING","AGENT_CONSULT_FAILED","AGENT_CONSULT_ENDED","TASK_CONSULT_END","AGENT_CTQ_CANCELLED","TASK_CONSULT_QUEUE_CANCELLED","AGENT_WRAPUP","AGENT_WRAPPEDUP","cancelAutoWrapupTimer","TASK_WRAPPEDUP","CONTACT_RECORDING_PAUSED","TASK_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","TASK_RECORDING_PAUSE_FAILED","CONTACT_RECORDING_RESUMED","TASK_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","TASK_RECORDING_RESUME_FAILED","AGENT_CONSULT_CONFERENCING","TASK_CONFERENCE_ESTABLISHING","AGENT_CONSULT_CONFERENCED","TASK_CONFERENCE_STARTED","AGENT_CONSULT_CONFERENCE_FAILED","TASK_CONFERENCE_FAILED","AGENT_CONSULT_CONFERENCE_ENDED","isPrimary","isParticipantInMainInteraction","TASK_CONFERENCE_ENDED","PARTICIPANT_JOINED_CONFERENCE","TASK_PARTICIPANT_JOINED","PARTICIPANT_LEFT_CONFERENCE","checkParticipantNotInInteraction","TASK_PARTICIPANT_LEFT","PARTICIPANT_LEFT_CONFERENCE_FAILED","TASK_PARTICIPANT_LEFT_FAILED","AGENT_CONSULT_CONFERENCE_END_FAILED","TASK_CONFERENCE_END_FAILED","AGENT_CONFERENCE_TRANSFERRED","TASK_CONFERENCE_TRANSFERRED","AGENT_CONFERENCE_TRANSFER_FAILED","TASK_CONFERENCE_TRANSFER_FAILED","PARTICIPANT_POST_CALL_ACTIVITY","TASK_POST_CALL_ACTIVITY","taskData","undefined","warn","UPDATE_TASK_DATA","error","childInteractionId","TASK_MERGED","REMOVE_TASK_FROM_COLLECTION","unregisterWebCallListeners","cleanUpCall","getTask","getAllTasks","getTaskManager","taskManager","exports"],"sources":["TaskManager.ts"],"sourcesContent":["import EventEmitter from 'events';\nimport {ICall, LINE_EVENTS} from '@webex/calling';\nimport {WebSocketManager} from '../core/websocket/WebSocketManager';\nimport routingContact from './contact';\nimport WebCallingService from '../WebCallingService';\nimport {ITask, MEDIA_CHANNEL, TASK_EVENTS, TaskData, TaskId} from './types';\nimport {TASK_MANAGER_FILE} from '../../constants';\nimport {METHODS} from './constants';\nimport {CC_EVENTS, CC_TASK_EVENTS, WrapupData} from '../config/types';\nimport {LoginOption} from '../../types';\nimport LoggerProxy from '../../logger-proxy';\nimport Task from '.';\nimport MetricsManager from '../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../metrics/constants';\nimport {\n  checkParticipantNotInInteraction,\n  getIsConferenceInProgress,\n  isParticipantInMainInteraction,\n  isPrimary,\n  isSecondaryEpDnAgent,\n} from './TaskUtils';\n\n/** @internal */\nexport default class TaskManager extends EventEmitter {\n  private call: ICall;\n  private contact: ReturnType<typeof routingContact>;\n  /**\n   * Collection of tasks indexed by TaskId\n   * @type {Record<TaskId, ITask>}\n   * @private\n   */\n  private taskCollection: Record<TaskId, ITask>;\n  private webCallingService: WebCallingService;\n  private webSocketManager: WebSocketManager;\n  private metricsManager: MetricsManager;\n  private static taskManager;\n  private wrapupData: WrapupData;\n  private agentId: string;\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ) {\n    super();\n    this.contact = contact;\n    this.taskCollection = {};\n    this.webCallingService = webCallingService;\n    this.webSocketManager = webSocketManager;\n    this.metricsManager = MetricsManager.getInstance();\n    this.registerTaskListeners();\n    this.registerIncomingCallEvent();\n  }\n\n  public setWrapupData(wrapupData: WrapupData) {\n    this.wrapupData = wrapupData;\n  }\n\n  public setAgentId(agentId: string) {\n    this.agentId = agentId;\n  }\n\n  /**\n   * Gets the current agent ID\n   * @returns {string} The agent ID set for this task manager instance\n   * @public\n   */\n  public getAgentId(): string {\n    return this.agentId;\n  }\n\n  private handleIncomingWebCall = (call: ICall) => {\n    const currentTask = Object.values(this.taskCollection).find(\n      (task) => task.data.interaction.mediaType === 'telephony'\n    );\n\n    if (currentTask) {\n      this.webCallingService.mapCallToTask(call.getCallId(), currentTask.data.interactionId);\n      LoggerProxy.log(`Call mapped to task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.HANDLE_INCOMING_WEB_CALL,\n        interactionId: currentTask.data.interactionId,\n      });\n      this.emit(TASK_EVENTS.TASK_INCOMING, currentTask);\n    }\n    this.call = call;\n  };\n\n  public registerIncomingCallEvent() {\n    this.webCallingService.on(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  public unregisterIncomingCallEvent() {\n    this.webCallingService.off(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  private registerTaskListeners() {\n    this.webSocketManager.on('message', (event) => {\n      const payload = JSON.parse(event);\n      // Re-emit the task events to the task object\n      let task: ITask;\n      if (payload.data?.type) {\n        if (Object.values(CC_TASK_EVENTS).includes(payload.data.type)) {\n          task = this.taskCollection[payload.data.interactionId];\n        }\n        LoggerProxy.info(`Handling task event ${payload.data?.type}`, {\n          module: TASK_MANAGER_FILE,\n          method: METHODS.REGISTER_TASK_LISTENERS,\n          interactionId: payload.data?.interactionId,\n        });\n        switch (payload.data.type) {\n          case CC_EVENTS.AGENT_CONTACT:\n            // Case1 : Task is already present in taskCollection\n            if (this.taskCollection[payload.data.interactionId]) {\n              LoggerProxy.log(`Got AGENT_CONTACT: Task already exists in collection`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n              break;\n            } else if (!this.taskCollection[payload.data.interactionId]) {\n              // Case2 : Task is not present in taskCollection\n              LoggerProxy.log(`Got AGENT_CONTACT : Creating new task in taskManager`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n\n              task = new Task(\n                this.contact,\n                this.webCallingService,\n                {\n                  ...payload.data,\n                  wrapUpRequired:\n                    payload.data.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n                  isConferenceInProgress: getIsConferenceInProgress(payload.data),\n                },\n                this.wrapupData,\n                this.agentId\n              );\n              this.taskCollection[payload.data.interactionId] = task;\n              // Condition 1: The state is=new i.e it is a incoming task\n              if (payload.data.interaction.state === 'new') {\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=new, sending TASK_INCOMING event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_INCOMING, task);\n              } else {\n                // Condition 2: The state is anything else i.e the task was connected\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=${payload.data.interaction.state}, sending TASK_HYDRATE event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_HYDRATE, task);\n              }\n            }\n            break;\n\n          case CC_EVENTS.AGENT_CONTACT_RESERVED:\n            task = new Task(\n              this.contact,\n              this.webCallingService,\n              {\n                ...payload.data,\n                isConsulted: false,\n              },\n              this.wrapupData,\n              this.agentId\n            );\n            this.taskCollection[payload.data.interactionId] = task;\n            if (\n              this.webCallingService.loginOption !== LoginOption.BROWSER ||\n              task.data.interaction.mediaType !== MEDIA_CHANNEL.TELEPHONY // for digital channels\n            ) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            } else if (this.call) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            }\n            break;\n          case CC_EVENTS.AGENT_OFFER_CONTACT:\n            // We don't have to emit any event here since this will be result of promise.\n            task = this.updateTaskData(task, payload.data);\n            LoggerProxy.log(`Agent offer contact received for task`, {\n              module: TASK_MANAGER_FILE,\n              method: METHODS.REGISTER_TASK_LISTENERS,\n              interactionId: payload.data?.interactionId,\n            });\n            this.emit(TASK_EVENTS.TASK_OFFER_CONTACT, task);\n            break;\n          case CC_EVENTS.AGENT_OUTBOUND_FAILED:\n            // We don't have to emit any event here since this will be result of promise.\n            if (task.data) {\n              this.removeTaskFromCollection(task);\n            }\n            LoggerProxy.log(`Agent outbound failed for task`, {\n              module: TASK_MANAGER_FILE,\n              method: METHODS.REGISTER_TASK_LISTENERS,\n              interactionId: payload.data?.interactionId,\n            });\n            break;\n          case CC_EVENTS.AGENT_CONTACT_ASSIGNED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_ASSIGNED, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNASSIGNED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_OFFER_RONA:\n          case CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED:\n          case CC_EVENTS.AGENT_INVITE_FAILED: {\n            task = this.updateTaskData(task, payload.data);\n\n            const eventTypeToMetricMap: Record<string, keyof typeof METRIC_EVENT_NAMES> = {\n              [CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED]: 'AGENT_CONTACT_ASSIGN_FAILED',\n              [CC_EVENTS.AGENT_INVITE_FAILED]: 'AGENT_INVITE_FAILED',\n            };\n            const metricEventName: keyof typeof METRIC_EVENT_NAMES =\n              eventTypeToMetricMap[payload.data.type] || 'AGENT_RONA';\n\n            this.metricsManager.trackEvent(\n              METRIC_EVENT_NAMES[metricEventName],\n              {\n                ...MetricsManager.getCommonTrackingFieldForAQMResponse(payload.data),\n                taskId: payload.data.interactionId,\n                reason: payload.data.reason,\n              },\n              ['behavioral', 'operational']\n            );\n            this.handleTaskCleanup(task);\n            task.emit(TASK_EVENTS.TASK_REJECT, payload.data.reason);\n            break;\n          }\n          case CC_EVENTS.CONTACT_ENDED:\n            // Update task data\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired:\n                payload.data.interaction.state !== 'new' &&\n                !isSecondaryEpDnAgent(payload.data.interaction),\n            });\n\n            // Handle cleanup based on whether task should be deleted\n            this.handleTaskCleanup(task);\n\n            task?.emit(TASK_EVENTS.TASK_END, task);\n\n            break;\n          case CC_EVENTS.CONTACT_MERGED:\n            task = this.handleContactMerged(task, payload.data);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_HELD:\n            // As soon as the main interaction is held, we need to emit TASK_HOLD\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_HOLD, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNHELD:\n            // As soon as the main interaction is unheld, we need to emit TASK_RESUME\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RESUME, task);\n            break;\n          case CC_EVENTS.AGENT_VTEAM_TRANSFERRED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCEL_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CREATED:\n            // Received when self agent initiates a consult\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: false, // This ensures that the task consult status is always reset\n            });\n            task.emit(TASK_EVENTS.TASK_CONSULT_CREATED, task);\n            break;\n          case CC_EVENTS.AGENT_OFFER_CONSULT:\n            // Received when other agent sends us a consult offer\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: true, // This ensures that the task is marked as us being requested for a consult\n            });\n            task.emit(TASK_EVENTS.TASK_OFFER_CONSULT, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULTING:\n            // Received when agent is in an active consult state\n            // TODO: Check if we can use backend consult state instead of isConsulted\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // Fire only if you are the agent who received the consult request\n              task.emit(TASK_EVENTS.TASK_CONSULT_ACCEPTED, task);\n            } else {\n              // Fire only if you are the agent who initiated the consult\n              task.emit(TASK_EVENTS.TASK_CONSULTING, task);\n            }\n            break;\n          case CC_EVENTS.AGENT_CONSULT_FAILED:\n            // This can only be received by the agent who initiated the consult.\n            // We need not emit any event here since this will be result of promise\n            task = this.updateTaskData(task, payload.data);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_ENDED:\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // This will be the end state of the task as soon as we end the consult in case of\n              // us being offered a consult\n              this.removeTaskFromCollection(task);\n            }\n            task.emit(TASK_EVENTS.TASK_CONSULT_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCELLED:\n            // This event is received when the consult using queue is cancelled using API\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPUP:\n            task = this.updateTaskData(task, {...payload.data, wrapUpRequired: true});\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPPEDUP:\n            task.cancelAutoWrapupTimer();\n            this.removeTaskFromCollection(task);\n            task.emit(TASK_EVENTS.TASK_WRAPPEDUP, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUMED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUMED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCING:\n            // Conference is being established - update task state and emit establishing event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCED:\n            // Conference started successfully - update task state and emit event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_STARTED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED:\n            // Conference failed - update task state and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED:\n            // Conference ended - update task state and emit event\n            task = this.updateTaskData(task, payload.data);\n            if (\n              !task ||\n              isPrimary(task, this.agentId) ||\n              isParticipantInMainInteraction(task, this.agentId)\n            ) {\n              LoggerProxy.log('Primary or main interaction participant leaving conference');\n            } else {\n              this.removeTaskFromCollection(task);\n            }\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_ENDED, task);\n            break;\n          case CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE: {\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConferenceInProgress: getIsConferenceInProgress(payload.data),\n            });\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_JOINED, task);\n            break;\n          }\n          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE: {\n            // Conference ended - update task state and emit event\n\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConferenceInProgress: getIsConferenceInProgress(payload.data),\n            });\n            if (checkParticipantNotInInteraction(task, this.agentId)) {\n              if (\n                isParticipantInMainInteraction(task, this.agentId) ||\n                isPrimary(task, this.agentId)\n              ) {\n                LoggerProxy.log('Primary or main interaction participant leaving conference');\n              } else {\n                this.removeTaskFromCollection(task);\n              }\n            }\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);\n            break;\n          }\n          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED:\n            // Conference exit failed - update task state and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_END_FAILED:\n            // Conference end failed - update task state with error details and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONFERENCE_TRANSFERRED:\n            // Conference was transferred - update task state and emit transfer success event\n            // Note: Backend should provide hasLeft and wrapUpRequired status\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, task);\n            break;\n          case CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED:\n            // Conference transfer failed - update task state with error details and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, task);\n            break;\n          case CC_EVENTS.PARTICIPANT_POST_CALL_ACTIVITY:\n            // Post-call activity for participant - update task state with activity details\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, task);\n            break;\n          default:\n            break;\n        }\n        if (task) {\n          task.emit(payload.data.type, payload.data);\n        }\n      }\n    });\n  }\n\n  private updateTaskData(task: ITask, taskData: TaskData): ITask {\n    if (!task) {\n      return undefined;\n    }\n\n    if (!taskData?.interactionId) {\n      LoggerProxy.warn('Received task update with missing interactionId', {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n      });\n    }\n\n    try {\n      const currentTask = task.updateTaskData(taskData);\n      this.taskCollection[taskData.interactionId] = currentTask;\n\n      return currentTask;\n    } catch (error) {\n      LoggerProxy.error(`Failed to update task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n        interactionId: taskData.interactionId,\n      });\n\n      return task;\n    }\n  }\n\n  /**\n   * Handles CONTACT_MERGED event logic\n   * @param task - The task to process\n   * @param taskData - The task data from the event payload\n   * @returns Updated or newly created task\n   * @private\n   */\n  private handleContactMerged(task: ITask, taskData: TaskData): ITask {\n    if (taskData.childInteractionId) {\n      // remove the child task from collection\n      this.removeTaskFromCollection(this.taskCollection[taskData.childInteractionId]);\n    }\n\n    if (this.taskCollection[taskData.interactionId]) {\n      LoggerProxy.log(`Got CONTACT_MERGED: Task already exists in collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: taskData.interactionId,\n      });\n      // update the task data\n      task = this.updateTaskData(task, taskData);\n    } else {\n      // Case2 : Task is not present in taskCollection\n      LoggerProxy.log(`Got CONTACT_MERGED : Creating new task in taskManager`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: taskData.interactionId,\n      });\n\n      task = new Task(\n        this.contact,\n        this.webCallingService,\n        {\n          ...taskData,\n          wrapUpRequired: taskData.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n          isConferenceInProgress: getIsConferenceInProgress(taskData),\n        },\n        this.wrapupData,\n        this.agentId\n      );\n      this.taskCollection[taskData.interactionId] = task;\n    }\n\n    this.emit(TASK_EVENTS.TASK_MERGED, task);\n\n    return task;\n  }\n\n  private removeTaskFromCollection(task: ITask) {\n    if (task?.data?.interactionId) {\n      delete this.taskCollection[task.data.interactionId];\n      LoggerProxy.info(`Task removed from collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REMOVE_TASK_FROM_COLLECTION,\n        interactionId: task.data.interactionId,\n      });\n    }\n  }\n\n  /**\n   * Handles cleanup of task resources including Desktop/WebRTC call cleanup and task removal\n   * @param task - The task to clean up\n   * @private\n   */\n  private handleTaskCleanup(task: ITask) {\n    // Clean up Desktop/WebRTC calling resources for browser-based telephony tasks\n    if (\n      this.webCallingService.loginOption === LoginOption.BROWSER &&\n      task.data.interaction.mediaType === 'telephony'\n    ) {\n      task.unregisterWebCallListeners();\n      this.webCallingService.cleanUpCall();\n    }\n\n    if (task.data.interaction.state === 'new' || isSecondaryEpDnAgent(task.data.interaction)) {\n      // Only remove tasks in 'new' state or isSecondaryEpDnAgent immediately. For other states,\n      // retain tasks until they complete wrap-up, unless the task disconnected before being answered.\n      this.removeTaskFromCollection(task);\n    }\n  }\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getTask = (taskId: string) => {\n    return this.taskCollection[taskId];\n  };\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getAllTasks = (): Record<TaskId, ITask> => {\n    return this.taskCollection;\n  };\n\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  public static getTaskManager = (\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ): TaskManager => {\n    if (!this.taskManager) {\n      this.taskManager = new TaskManager(contact, webCallingService, webSocketManager);\n    }\n\n    return this.taskManager;\n  };\n}\n"],"mappings":";;;;;;AAAA,IAAAA,OAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,QAAA,GAAAD,OAAA;AAIA,IAAAE,MAAA,GAAAF,OAAA;AACA,IAAAG,UAAA,GAAAH,OAAA;AACA,IAAAI,WAAA,GAAAJ,OAAA;AACA,IAAAK,OAAA,GAAAL,OAAA;AACA,IAAAM,OAAA,GAAAN,OAAA;AACA,IAAAO,YAAA,GAAAR,sBAAA,CAAAC,OAAA;AACA,IAAAQ,CAAA,GAAAT,sBAAA,CAAAC,OAAA;AACA,IAAAS,eAAA,GAAAV,sBAAA,CAAAC,OAAA;AACA,IAAAU,WAAA,GAAAV,OAAA;AACA,IAAAW,UAAA,GAAAX,OAAA;AAMqB,SAAAD,uBAAAa,GAAA,WAAAA,GAAA,IAAAA,GAAA,CAAAC,UAAA,GAAAD,GAAA,KAAAE,OAAA,EAAAF,GAAA;AAErB;AACe,MAAMG,WAAW,SAASC,eAAY,CAAC;EAGpD;AACF;AACA;AACA;AACA;;EAQE;AACF;AACA;AACA;AACA;EACEC,WAAWA,CACTC,OAA0C,EAC1CC,iBAAoC,EACpCC,gBAAkC,EAClC;IACA,KAAK,CAAC,CAAC;IACP,IAAI,CAACF,OAAO,GAAGA,OAAO;IACtB,IAAI,CAACG,cAAc,GAAG,CAAC,CAAC;IACxB,IAAI,CAACF,iBAAiB,GAAGA,iBAAiB;IAC1C,IAAI,CAACC,gBAAgB,GAAGA,gBAAgB;IACxC,IAAI,CAACE,cAAc,GAAGC,uBAAc,CAACC,WAAW,CAAC,CAAC;IAClD,IAAI,CAACC,qBAAqB,CAAC,CAAC;IAC5B,IAAI,CAACC,yBAAyB,CAAC,CAAC;EAClC;EAEOC,aAAaA,CAACC,UAAsB,EAAE;IAC3C,IAAI,CAACA,UAAU,GAAGA,UAAU;EAC9B;EAEOC,UAAUA,CAACC,OAAe,EAAE;IACjC,IAAI,CAACA,OAAO,GAAGA,OAAO;EACxB;;EAEA;AACF;AACA;AACA;AACA;EACSC,UAAUA,CAAA,EAAW;IAC1B,OAAO,IAAI,CAACD,OAAO;EACrB;EAEQE,qBAAqB,GAAIC,IAAW,IAAK;IAC/C,MAAMC,WAAW,GAAGC,MAAM,CAACC,MAAM,CAAC,IAAI,CAACf,cAAc,CAAC,CAACgB,IAAI,CACxDC,IAAI,IAAKA,IAAI,CAACC,IAAI,CAACC,WAAW,CAACC,SAAS,KAAK,WAChD,CAAC;IAED,IAAIP,WAAW,EAAE;MACf,IAAI,CAACf,iBAAiB,CAACuB,aAAa,CAACT,IAAI,CAACU,SAAS,CAAC,CAAC,EAAET,WAAW,CAACK,IAAI,CAACK,aAAa,CAAC;MACtFC,oBAAW,CAACC,GAAG,CAAE,qBAAoB,EAAE;QACrCC,MAAM,EAAEC,4BAAiB;QACzBC,MAAM,EAAEC,mBAAO,CAACC,wBAAwB;QACxCP,aAAa,EAAEV,WAAW,CAACK,IAAI,CAACK;MAClC,CAAC,CAAC;MACF,IAAI,CAACQ,IAAI,CAACC,kBAAW,CAACC,aAAa,EAAEpB,WAAW,CAAC;IACnD;IACA,IAAI,CAACD,IAAI,GAAGA,IAAI;EAClB,CAAC;EAEMP,yBAAyBA,CAAA,EAAG;IACjC,IAAI,CAACP,iBAAiB,CAACoC,EAAE,CAACC,oBAAW,CAACC,aAAa,EAAE,IAAI,CAACzB,qBAAqB,CAAC;EAClF;EAEO0B,2BAA2BA,CAAA,EAAG;IACnC,IAAI,CAACvC,iBAAiB,CAACwC,GAAG,CAACH,oBAAW,CAACC,aAAa,EAAE,IAAI,CAACzB,qBAAqB,CAAC;EACnF;EAEQP,qBAAqBA,CAAA,EAAG;IAC9B,IAAI,CAACL,gBAAgB,CAACmC,EAAE,CAAC,SAAS,EAAGK,KAAK,IAAK;MAC7C,MAAMC,OAAO,GAAGC,IAAI,CAACC,KAAK,CAACH,KAAK,CAAC;MACjC;MACA,IAAItB,IAAW;MACf,IAAIuB,OAAO,CAACtB,IAAI,EAAEyB,IAAI,EAAE;QACtB,IAAI7B,MAAM,CAACC,MAAM,CAAC6B,sBAAc,CAAC,CAACC,QAAQ,CAACL,OAAO,CAACtB,IAAI,CAACyB,IAAI,CAAC,EAAE;UAC7D1B,IAAI,GAAG,IAAI,CAACjB,cAAc,CAACwC,OAAO,CAACtB,IAAI,CAACK,aAAa,CAAC;QACxD;QACAC,oBAAW,CAACsB,IAAI,CAAE,uBAAsBN,OAAO,CAACtB,IAAI,EAAEyB,IAAK,EAAC,EAAE;UAC5DjB,MAAM,EAAEC,4BAAiB;UACzBC,MAAM,EAAEC,mBAAO,CAACkB,uBAAuB;UACvCxB,aAAa,EAAEiB,OAAO,CAACtB,IAAI,EAAEK;QAC/B,CAAC,CAAC;QACF,QAAQiB,OAAO,CAACtB,IAAI,CAACyB,IAAI;UACvB,KAAKK,iBAAS,CAACC,aAAa;YAC1B;YACA,IAAI,IAAI,CAACjD,cAAc,CAACwC,OAAO,CAACtB,IAAI,CAACK,aAAa,CAAC,EAAE;cACnDC,oBAAW,CAACC,GAAG,CAAE,sDAAqD,EAAE;gBACtEC,MAAM,EAAEC,4BAAiB;gBACzBC,MAAM,EAAEC,mBAAO,CAACkB,uBAAuB;gBACvCxB,aAAa,EAAEiB,OAAO,CAACtB,IAAI,CAACK;cAC9B,CAAC,CAAC;cACF;YACF,CAAC,MAAM,IAAI,CAAC,IAAI,CAACvB,cAAc,CAACwC,OAAO,CAACtB,IAAI,CAACK,aAAa,CAAC,EAAE;cAC3D;cACAC,oBAAW,CAACC,GAAG,CAAE,sDAAqD,EAAE;gBACtEC,MAAM,EAAEC,4BAAiB;gBACzBC,MAAM,EAAEC,mBAAO,CAACkB,uBAAuB;gBACvCxB,aAAa,EAAEiB,OAAO,CAACtB,IAAI,CAACK;cAC9B,CAAC,CAAC;cAEFN,IAAI,GAAG,IAAIiC,SAAI,CACb,IAAI,CAACrD,OAAO,EACZ,IAAI,CAACC,iBAAiB,EACtB;gBACE,GAAG0C,OAAO,CAACtB,IAAI;gBACfiC,cAAc,EACZX,OAAO,CAACtB,IAAI,CAACC,WAAW,EAAEiC,YAAY,GAAG,IAAI,CAAC3C,OAAO,CAAC,EAAE4C,QAAQ,IAAI,KAAK;gBAC3EC,sBAAsB,EAAE,IAAAC,oCAAyB,EAACf,OAAO,CAACtB,IAAI;cAChE,CAAC,EACD,IAAI,CAACX,UAAU,EACf,IAAI,CAACE,OACP,CAAC;cACD,IAAI,CAACT,cAAc,CAACwC,OAAO,CAACtB,IAAI,CAACK,aAAa,CAAC,GAAGN,IAAI;cACtD;cACA,IAAIuB,OAAO,CAACtB,IAAI,CAACC,WAAW,CAACqC,KAAK,KAAK,KAAK,EAAE;gBAC5ChC,oBAAW,CAACC,GAAG,CACZ,0EAAyE,EAC1E;kBACEC,MAAM,EAAEC,4BAAiB;kBACzBC,MAAM,EAAEC,mBAAO,CAACkB,uBAAuB;kBACvCxB,aAAa,EAAEiB,OAAO,CAACtB,IAAI,CAACK;gBAC9B,CACF,CAAC;gBACD,IAAI,CAACQ,IAAI,CAACC,kBAAW,CAACC,aAAa,EAAEhB,IAAI,CAAC;cAC5C,CAAC,MAAM;gBACL;gBACAO,oBAAW,CAACC,GAAG,CACZ,2CAA0Ce,OAAO,CAACtB,IAAI,CAACC,WAAW,CAACqC,KAAM,8BAA6B,EACvG;kBACE9B,MAAM,EAAEC,4BAAiB;kBACzBC,MAAM,EAAEC,mBAAO,CAACkB,uBAAuB;kBACvCxB,aAAa,EAAEiB,OAAO,CAACtB,IAAI,CAACK;gBAC9B,CACF,CAAC;gBACD,IAAI,CAACQ,IAAI,CAACC,kBAAW,CAACyB,YAAY,EAAExC,IAAI,CAAC;cAC3C;YACF;YACA;UAEF,KAAK+B,iBAAS,CAACU,sBAAsB;YACnCzC,IAAI,GAAG,IAAIiC,SAAI,CACb,IAAI,CAACrD,OAAO,EACZ,IAAI,CAACC,iBAAiB,EACtB;cACE,GAAG0C,OAAO,CAACtB,IAAI;cACfyC,WAAW,EAAE;YACf,CAAC,EACD,IAAI,CAACpD,UAAU,EACf,IAAI,CAACE,OACP,CAAC;YACD,IAAI,CAACT,cAAc,CAACwC,OAAO,CAACtB,IAAI,CAACK,aAAa,CAAC,GAAGN,IAAI;YACtD,IACE,IAAI,CAACnB,iBAAiB,CAAC8D,WAAW,KAAKC,mBAAW,CAACC,OAAO,IAC1D7C,IAAI,CAACC,IAAI,CAACC,WAAW,CAACC,SAAS,KAAK2C,oBAAa,CAACC,SAAS,CAAC;YAAA,EAC5D;cACA,IAAI,CAACjC,IAAI,CAACC,kBAAW,CAACC,aAAa,EAAEhB,IAAI,CAAC;YAC5C,CAAC,MAAM,IAAI,IAAI,CAACL,IAAI,EAAE;cACpB,IAAI,CAACmB,IAAI,CAACC,kBAAW,CAACC,aAAa,EAAEhB,IAAI,CAAC;YAC5C;YACA;UACF,KAAK+B,iBAAS,CAACiB,mBAAmB;YAChC;YACAhD,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CM,oBAAW,CAACC,GAAG,CAAE,uCAAsC,EAAE;cACvDC,MAAM,EAAEC,4BAAiB;cACzBC,MAAM,EAAEC,mBAAO,CAACkB,uBAAuB;cACvCxB,aAAa,EAAEiB,OAAO,CAACtB,IAAI,EAAEK;YAC/B,CAAC,CAAC;YACF,IAAI,CAACQ,IAAI,CAACC,kBAAW,CAACmC,kBAAkB,EAAElD,IAAI,CAAC;YAC/C;UACF,KAAK+B,iBAAS,CAACoB,qBAAqB;YAClC;YACA,IAAInD,IAAI,CAACC,IAAI,EAAE;cACb,IAAI,CAACmD,wBAAwB,CAACpD,IAAI,CAAC;YACrC;YACAO,oBAAW,CAACC,GAAG,CAAE,gCAA+B,EAAE;cAChDC,MAAM,EAAEC,4BAAiB;cACzBC,MAAM,EAAEC,mBAAO,CAACkB,uBAAuB;cACvCxB,aAAa,EAAEiB,OAAO,CAACtB,IAAI,EAAEK;YAC/B,CAAC,CAAC;YACF;UACF,KAAKyB,iBAAS,CAACsB,sBAAsB;YACnCrD,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACuC,aAAa,EAAEtD,IAAI,CAAC;YAC1C;UACF,KAAK+B,iBAAS,CAACwB,wBAAwB;YACrCvD,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAE;cAC/B,GAAGuB,OAAO,CAACtB,IAAI;cACfiC,cAAc,EAAE;YAClB,CAAC,CAAC;YACFlC,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACyC,QAAQ,EAAExD,IAAI,CAAC;YACrC;UACF,KAAK+B,iBAAS,CAAC0B,wBAAwB;UACvC,KAAK1B,iBAAS,CAAC2B,2BAA2B;UAC1C,KAAK3B,iBAAS,CAAC4B,mBAAmB;YAAE;cAClC3D,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;cAE9C,MAAM2D,oBAAqE,GAAG;gBAC5E,CAAC7B,iBAAS,CAAC2B,2BAA2B,GAAG,6BAA6B;gBACtE,CAAC3B,iBAAS,CAAC4B,mBAAmB,GAAG;cACnC,CAAC;cACD,MAAME,eAAgD,GACpDD,oBAAoB,CAACrC,OAAO,CAACtB,IAAI,CAACyB,IAAI,CAAC,IAAI,YAAY;cAEzD,IAAI,CAAC1C,cAAc,CAAC8E,UAAU,CAC5BC,8BAAkB,CAACF,eAAe,CAAC,EACnC;gBACE,GAAG5E,uBAAc,CAAC+E,oCAAoC,CAACzC,OAAO,CAACtB,IAAI,CAAC;gBACpEgE,MAAM,EAAE1C,OAAO,CAACtB,IAAI,CAACK,aAAa;gBAClC4D,MAAM,EAAE3C,OAAO,CAACtB,IAAI,CAACiE;cACvB,CAAC,EACD,CAAC,YAAY,EAAE,aAAa,CAC9B,CAAC;cACD,IAAI,CAACC,iBAAiB,CAACnE,IAAI,CAAC;cAC5BA,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACqD,WAAW,EAAE7C,OAAO,CAACtB,IAAI,CAACiE,MAAM,CAAC;cACvD;YACF;UACA,KAAKnC,iBAAS,CAACsC,aAAa;YAC1B;YACArE,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAE;cAC/B,GAAGuB,OAAO,CAACtB,IAAI;cACfiC,cAAc,EACZX,OAAO,CAACtB,IAAI,CAACC,WAAW,CAACqC,KAAK,KAAK,KAAK,IACxC,CAAC,IAAA+B,+BAAoB,EAAC/C,OAAO,CAACtB,IAAI,CAACC,WAAW;YAClD,CAAC,CAAC;;YAEF;YACA,IAAI,CAACiE,iBAAiB,CAACnE,IAAI,CAAC;YAE5BA,IAAI,EAAEc,IAAI,CAACC,kBAAW,CAACyC,QAAQ,EAAExD,IAAI,CAAC;YAEtC;UACF,KAAK+B,iBAAS,CAACwC,cAAc;YAC3BvE,IAAI,GAAG,IAAI,CAACwE,mBAAmB,CAACxE,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YACnD;UACF,KAAK8B,iBAAS,CAAC0C,kBAAkB;YAC/B;YACAzE,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC2D,SAAS,EAAE1E,IAAI,CAAC;YACtC;UACF,KAAK+B,iBAAS,CAAC4C,oBAAoB;YACjC;YACA3E,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC6D,WAAW,EAAE5E,IAAI,CAAC;YACxC;UACF,KAAK+B,iBAAS,CAAC8C,uBAAuB;YACpC7E,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAE;cAC/B,GAAGuB,OAAO,CAACtB,IAAI;cACfiC,cAAc,EAAE;YAClB,CAAC,CAAC;YACFlC,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACyC,QAAQ,EAAExD,IAAI,CAAC;YACrC;UACF,KAAK+B,iBAAS,CAAC+C,uBAAuB;YACpC9E,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACgE,yBAAyB,EAAE/E,IAAI,CAAC;YACtD;UACF,KAAK+B,iBAAS,CAACiD,qBAAqB;YAClC;YACAhF,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAE;cAC/B,GAAGuB,OAAO,CAACtB,IAAI;cACfyC,WAAW,EAAE,KAAK,CAAE;YACtB,CAAC,CAAC;;YACF1C,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACkE,oBAAoB,EAAEjF,IAAI,CAAC;YACjD;UACF,KAAK+B,iBAAS,CAACmD,mBAAmB;YAChC;YACAlF,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAE;cAC/B,GAAGuB,OAAO,CAACtB,IAAI;cACfyC,WAAW,EAAE,IAAI,CAAE;YACrB,CAAC,CAAC;;YACF1C,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACoE,kBAAkB,EAAEnF,IAAI,CAAC;YAC/C;UACF,KAAK+B,iBAAS,CAACqD,gBAAgB;YAC7B;YACA;YACApF,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9C,IAAID,IAAI,CAACC,IAAI,CAACyC,WAAW,EAAE;cACzB;cACA1C,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACsE,qBAAqB,EAAErF,IAAI,CAAC;YACpD,CAAC,MAAM;cACL;cACAA,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACuE,eAAe,EAAEtF,IAAI,CAAC;YAC9C;YACA;UACF,KAAK+B,iBAAS,CAACwD,oBAAoB;YACjC;YACA;YACAvF,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9C;UACF,KAAK8B,iBAAS,CAACyD,mBAAmB;YAChCxF,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9C,IAAID,IAAI,CAACC,IAAI,CAACyC,WAAW,EAAE;cACzB;cACA;cACA,IAAI,CAACU,wBAAwB,CAACpD,IAAI,CAAC;YACrC;YACAA,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC0E,gBAAgB,EAAEzF,IAAI,CAAC;YAC7C;UACF,KAAK+B,iBAAS,CAAC2D,mBAAmB;YAChC;YACA1F,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC4E,4BAA4B,EAAE3F,IAAI,CAAC;YACzD;UACF,KAAK+B,iBAAS,CAAC6D,YAAY;YACzB5F,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAE;cAAC,GAAGuB,OAAO,CAACtB,IAAI;cAAEiC,cAAc,EAAE;YAAI,CAAC,CAAC;YACzElC,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACyC,QAAQ,EAAExD,IAAI,CAAC;YACrC;UACF,KAAK+B,iBAAS,CAAC8D,eAAe;YAC5B7F,IAAI,CAAC8F,qBAAqB,CAAC,CAAC;YAC5B,IAAI,CAAC1C,wBAAwB,CAACpD,IAAI,CAAC;YACnCA,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACgF,cAAc,EAAE/F,IAAI,CAAC;YAC3C;UACF,KAAK+B,iBAAS,CAACiE,wBAAwB;YACrChG,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACkF,qBAAqB,EAAEjG,IAAI,CAAC;YAClD;UACF,KAAK+B,iBAAS,CAACmE,8BAA8B;YAC3ClG,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACoF,2BAA2B,EAAEnG,IAAI,CAAC;YACxD;UACF,KAAK+B,iBAAS,CAACqE,yBAAyB;YACtCpG,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACsF,sBAAsB,EAAErG,IAAI,CAAC;YACnD;UACF,KAAK+B,iBAAS,CAACuE,+BAA+B;YAC5CtG,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACwF,4BAA4B,EAAEvG,IAAI,CAAC;YACzD;UACF,KAAK+B,iBAAS,CAACyE,0BAA0B;YACvC;YACAxG,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC0F,4BAA4B,EAAEzG,IAAI,CAAC;YACzD;UACF,KAAK+B,iBAAS,CAAC2E,yBAAyB;YACtC;YACA1G,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC4F,uBAAuB,EAAE3G,IAAI,CAAC;YACpD;UACF,KAAK+B,iBAAS,CAAC6E,+BAA+B;YAC5C;YACA5G,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC8F,sBAAsB,EAAE7G,IAAI,CAAC;YACnD;UACF,KAAK+B,iBAAS,CAAC+E,8BAA8B;YAC3C;YACA9G,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9C,IACE,CAACD,IAAI,IACL,IAAA+G,oBAAS,EAAC/G,IAAI,EAAE,IAAI,CAACR,OAAO,CAAC,IAC7B,IAAAwH,yCAA8B,EAAChH,IAAI,EAAE,IAAI,CAACR,OAAO,CAAC,EAClD;cACAe,oBAAW,CAACC,GAAG,CAAC,4DAA4D,CAAC;YAC/E,CAAC,MAAM;cACL,IAAI,CAAC4C,wBAAwB,CAACpD,IAAI,CAAC;YACrC;YACAA,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACkG,qBAAqB,EAAEjH,IAAI,CAAC;YAClD;UACF,KAAK+B,iBAAS,CAACmF,6BAA6B;YAAE;cAC5ClH,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAE;gBAC/B,GAAGuB,OAAO,CAACtB,IAAI;gBACfoC,sBAAsB,EAAE,IAAAC,oCAAyB,EAACf,OAAO,CAACtB,IAAI;cAChE,CAAC,CAAC;cACFD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACoG,uBAAuB,EAAEnH,IAAI,CAAC;cACpD;YACF;UACA,KAAK+B,iBAAS,CAACqF,2BAA2B;YAAE;cAC1C;;cAEApH,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAE;gBAC/B,GAAGuB,OAAO,CAACtB,IAAI;gBACfoC,sBAAsB,EAAE,IAAAC,oCAAyB,EAACf,OAAO,CAACtB,IAAI;cAChE,CAAC,CAAC;cACF,IAAI,IAAAoH,2CAAgC,EAACrH,IAAI,EAAE,IAAI,CAACR,OAAO,CAAC,EAAE;gBACxD,IACE,IAAAwH,yCAA8B,EAAChH,IAAI,EAAE,IAAI,CAACR,OAAO,CAAC,IAClD,IAAAuH,oBAAS,EAAC/G,IAAI,EAAE,IAAI,CAACR,OAAO,CAAC,EAC7B;kBACAe,oBAAW,CAACC,GAAG,CAAC,4DAA4D,CAAC;gBAC/E,CAAC,MAAM;kBACL,IAAI,CAAC4C,wBAAwB,CAACpD,IAAI,CAAC;gBACrC;cACF;cACAA,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACuG,qBAAqB,EAAEtH,IAAI,CAAC;cAClD;YACF;UACA,KAAK+B,iBAAS,CAACwF,kCAAkC;YAC/C;YACAvH,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACyG,4BAA4B,EAAExH,IAAI,CAAC;YACzD;UACF,KAAK+B,iBAAS,CAAC0F,mCAAmC;YAChD;YACAzH,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC2G,0BAA0B,EAAE1H,IAAI,CAAC;YACvD;UACF,KAAK+B,iBAAS,CAAC4F,4BAA4B;YACzC;YACA;YACA3H,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC6G,2BAA2B,EAAE5H,IAAI,CAAC;YACxD;UACF,KAAK+B,iBAAS,CAAC8F,gCAAgC;YAC7C;YACA7H,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAAC+G,+BAA+B,EAAE9H,IAAI,CAAC;YAC5D;UACF,KAAK+B,iBAAS,CAACgG,8BAA8B;YAC3C;YACA/H,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEuB,OAAO,CAACtB,IAAI,CAAC;YAC9CD,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACiH,uBAAuB,EAAEhI,IAAI,CAAC;YACpD;UACF;YACE;QACJ;QACA,IAAIA,IAAI,EAAE;UACRA,IAAI,CAACc,IAAI,CAACS,OAAO,CAACtB,IAAI,CAACyB,IAAI,EAAEH,OAAO,CAACtB,IAAI,CAAC;QAC5C;MACF;IACF,CAAC,CAAC;EACJ;EAEQgD,cAAcA,CAACjD,IAAW,EAAEiI,QAAkB,EAAS;IAC7D,IAAI,CAACjI,IAAI,EAAE;MACT,OAAOkI,SAAS;IAClB;IAEA,IAAI,CAACD,QAAQ,EAAE3H,aAAa,EAAE;MAC5BC,oBAAW,CAAC4H,IAAI,CAAC,iDAAiD,EAAE;QAClE1H,MAAM,EAAEC,4BAAiB;QACzBC,MAAM,EAAEC,mBAAO,CAACwH;MAClB,CAAC,CAAC;IACJ;IAEA,IAAI;MACF,MAAMxI,WAAW,GAAGI,IAAI,CAACiD,cAAc,CAACgF,QAAQ,CAAC;MACjD,IAAI,CAAClJ,cAAc,CAACkJ,QAAQ,CAAC3H,aAAa,CAAC,GAAGV,WAAW;MAEzD,OAAOA,WAAW;IACpB,CAAC,CAAC,OAAOyI,KAAK,EAAE;MACd9H,oBAAW,CAAC8H,KAAK,CAAE,uBAAsB,EAAE;QACzC5H,MAAM,EAAEC,4BAAiB;QACzBC,MAAM,EAAEC,mBAAO,CAACwH,gBAAgB;QAChC9H,aAAa,EAAE2H,QAAQ,CAAC3H;MAC1B,CAAC,CAAC;MAEF,OAAON,IAAI;IACb;EACF;;EAEA;AACF;AACA;AACA;AACA;AACA;AACA;EACUwE,mBAAmBA,CAACxE,IAAW,EAAEiI,QAAkB,EAAS;IAClE,IAAIA,QAAQ,CAACK,kBAAkB,EAAE;MAC/B;MACA,IAAI,CAAClF,wBAAwB,CAAC,IAAI,CAACrE,cAAc,CAACkJ,QAAQ,CAACK,kBAAkB,CAAC,CAAC;IACjF;IAEA,IAAI,IAAI,CAACvJ,cAAc,CAACkJ,QAAQ,CAAC3H,aAAa,CAAC,EAAE;MAC/CC,oBAAW,CAACC,GAAG,CAAE,uDAAsD,EAAE;QACvEC,MAAM,EAAEC,4BAAiB;QACzBC,MAAM,EAAEC,mBAAO,CAACkB,uBAAuB;QACvCxB,aAAa,EAAE2H,QAAQ,CAAC3H;MAC1B,CAAC,CAAC;MACF;MACAN,IAAI,GAAG,IAAI,CAACiD,cAAc,CAACjD,IAAI,EAAEiI,QAAQ,CAAC;IAC5C,CAAC,MAAM;MACL;MACA1H,oBAAW,CAACC,GAAG,CAAE,uDAAsD,EAAE;QACvEC,MAAM,EAAEC,4BAAiB;QACzBC,MAAM,EAAEC,mBAAO,CAACkB,uBAAuB;QACvCxB,aAAa,EAAE2H,QAAQ,CAAC3H;MAC1B,CAAC,CAAC;MAEFN,IAAI,GAAG,IAAIiC,SAAI,CACb,IAAI,CAACrD,OAAO,EACZ,IAAI,CAACC,iBAAiB,EACtB;QACE,GAAGoJ,QAAQ;QACX/F,cAAc,EAAE+F,QAAQ,CAAC/H,WAAW,EAAEiC,YAAY,GAAG,IAAI,CAAC3C,OAAO,CAAC,EAAE4C,QAAQ,IAAI,KAAK;QACrFC,sBAAsB,EAAE,IAAAC,oCAAyB,EAAC2F,QAAQ;MAC5D,CAAC,EACD,IAAI,CAAC3I,UAAU,EACf,IAAI,CAACE,OACP,CAAC;MACD,IAAI,CAACT,cAAc,CAACkJ,QAAQ,CAAC3H,aAAa,CAAC,GAAGN,IAAI;IACpD;IAEA,IAAI,CAACc,IAAI,CAACC,kBAAW,CAACwH,WAAW,EAAEvI,IAAI,CAAC;IAExC,OAAOA,IAAI;EACb;EAEQoD,wBAAwBA,CAACpD,IAAW,EAAE;IAC5C,IAAIA,IAAI,EAAEC,IAAI,EAAEK,aAAa,EAAE;MAC7B,OAAO,IAAI,CAACvB,cAAc,CAACiB,IAAI,CAACC,IAAI,CAACK,aAAa,CAAC;MACnDC,oBAAW,CAACsB,IAAI,CAAE,8BAA6B,EAAE;QAC/CpB,MAAM,EAAEC,4BAAiB;QACzBC,MAAM,EAAEC,mBAAO,CAAC4H,2BAA2B;QAC3ClI,aAAa,EAAEN,IAAI,CAACC,IAAI,CAACK;MAC3B,CAAC,CAAC;IACJ;EACF;;EAEA;AACF;AACA;AACA;AACA;EACU6D,iBAAiBA,CAACnE,IAAW,EAAE;IACrC;IACA,IACE,IAAI,CAACnB,iBAAiB,CAAC8D,WAAW,KAAKC,mBAAW,CAACC,OAAO,IAC1D7C,IAAI,CAACC,IAAI,CAACC,WAAW,CAACC,SAAS,KAAK,WAAW,EAC/C;MACAH,IAAI,CAACyI,0BAA0B,CAAC,CAAC;MACjC,IAAI,CAAC5J,iBAAiB,CAAC6J,WAAW,CAAC,CAAC;IACtC;IAEA,IAAI1I,IAAI,CAACC,IAAI,CAACC,WAAW,CAACqC,KAAK,KAAK,KAAK,IAAI,IAAA+B,+BAAoB,EAACtE,IAAI,CAACC,IAAI,CAACC,WAAW,CAAC,EAAE;MACxF;MACA;MACA,IAAI,CAACkD,wBAAwB,CAACpD,IAAI,CAAC;IACrC;EACF;;EAEA;AACF;AACA;EACS2I,OAAO,GAAI1E,MAAc,IAAK;IACnC,OAAO,IAAI,CAAClF,cAAc,CAACkF,MAAM,CAAC;EACpC,CAAC;;EAED;AACF;AACA;EACS2E,WAAW,GAAGA,CAAA,KAA6B;IAChD,OAAO,IAAI,CAAC7J,cAAc;EAC5B,CAAC;;EAED;AACF;AACA;AACA;AACA;EACE,OAAc8J,cAAc,GAAGA,CAC7BjK,OAA0C,EAC1CC,iBAAoC,EACpCC,gBAAkC,KAClB;IAChB,IAAI,CAAC,IAAI,CAACgK,WAAW,EAAE;MACrB,IAAI,CAACA,WAAW,GAAG,IAAIrK,WAAW,CAACG,OAAO,EAAEC,iBAAiB,EAAEC,gBAAgB,CAAC;IAClF;IAEA,OAAO,IAAI,CAACgK,WAAW;EACzB,CAAC;AACH;AAACC,OAAA,CAAAvK,OAAA,GAAAC,WAAA"}

package/dist/services/task/TaskUtils.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.isPrimary = exports.isParticipantInMainInteraction = exports.getIsConferenceInProgress = exports.checkParticipantNotInInteraction = void 0;
+exports.isSecondaryEpDnAgent = exports.isSecondaryAgent = exports.isPrimary = exports.isParticipantInMainInteraction = exports.getIsConferenceInProgress = exports.checkParticipantNotInInteraction = void 0;
 /* eslint-disable import/prefer-default-export */
 
 /**
@@ -53,14 +53,14 @@ const checkParticipantNotInInteraction = (task, agentId) => {
 
 /**
  * Determines if a conference is currently in progress based on the number of active agent participants
- * @param task - The task to check for conference status
+ * @param TaskData - The payLoad data to check for conference status
  * @returns true if there are 2 or more active agent participants in the main call, false otherwise
  */
 exports.checkParticipantNotInInteraction = checkParticipantNotInInteraction;
-const getIsConferenceInProgress = task => {
-  const mediaMainCall = task?.data?.interaction?.media?.[task?.data?.interactionId];
+const getIsConferenceInProgress = data => {
+  const mediaMainCall = data.interaction.media?.[data?.interactionId];
   const participantsInMainCall = new Set(mediaMainCall?.participants);
-  const participants = task?.data?.interaction?.participants;
+  const participants = data.interaction.participants;
   const agentParticipants = new Set();
   if (participantsInMainCall.size > 0) {
     participantsInMainCall.forEach(participantId => {
@@ -72,5 +72,33 @@ const getIsConferenceInProgress = task => {
   }
   return agentParticipants.size >= 2;
 };
+
+/**
+ * Checks if the current agent is a secondary agent in a consultation scenario.
+ * Secondary agents are those who were consulted (not the original call owner).
+ * @param task - The task object containing interaction details
+ * @returns true if this is a secondary agent (consulted party), false otherwise
+ */
 exports.getIsConferenceInProgress = getIsConferenceInProgress;
+const isSecondaryAgent = interaction => {
+  if (!interaction.callProcessingDetails) {
+    return false;
+  }
+  return interaction.callProcessingDetails.relationshipType === 'consult' && !!interaction.callProcessingDetails.parentInteractionId && interaction.callProcessingDetails.parentInteractionId !== interaction.interactionId;
+};
+
+/**
+ * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.
+ * This is specifically for telephony consultations to external numbers/entry points.
+ * @param task - The task object containing interaction details
+ * @returns true if this is a secondary EP-DN agent in telephony consultation, false otherwise
+ */
+exports.isSecondaryAgent = isSecondaryAgent;
+const isSecondaryEpDnAgent = interaction => {
+  if (!interaction) {
+    return false;
+  }
+  return interaction.mediaType === 'telephony' && isSecondaryAgent(interaction);
+};
+exports.isSecondaryEpDnAgent = isSecondaryEpDnAgent;
 //# sourceMappingURL=TaskUtils.js.map

package/dist/services/task/TaskUtils.js.map

@@ -1 +1 @@
-{"version":3,"names":["isPrimary","task","agentId","data","interaction","owner","exports","isParticipantInMainInteraction","media","Object","values","some","mediaObj","mType","participants","includes","checkParticipantNotInInteraction","hasLeft","getIsConferenceInProgress","mediaMainCall","interactionId","participantsInMainCall","Set","agentParticipants","size","forEach","participantId","participant","pType","add"],"sources":["TaskUtils.ts"],"sourcesContent":["/* eslint-disable import/prefer-default-export */\nimport {ITask} from './types';\n\n/**\n * Determines if the given agent is the primary agent (owner) of the task\n * @param task - The task to check\n * @param agentId - The agent ID to check for primary status\n * @returns true if the agent is the primary agent, false otherwise\n */\nexport const isPrimary = (task: ITask, agentId: string): boolean => {\n  if (!task.data?.interaction?.owner) {\n    // Fall back to checking data.agentId when owner is not set\n    return task.data.agentId === agentId;\n  }\n\n  return task.data.interaction.owner === agentId;\n};\n\n/**\n * Checks if the given agent is a participant in the main interaction (mainCall)\n * @param task - The task to check\n * @param agentId - The agent ID to check for participation\n * @returns true if the agent is a participant in the main interaction, false otherwise\n */\nexport const isParticipantInMainInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.media) {\n    return false;\n  }\n\n  return Object.values(task.data.interaction.media).some(\n    (mediaObj) =>\n      mediaObj && mediaObj.mType === 'mainCall' && mediaObj.participants?.includes(agentId)\n  );\n};\n\n/**\n * Checks if the given agent is not in the interaction or has left the interaction\n * @param task - The task to check\n * @param agentId - The agent ID to check\n * @returns true if the agent is not in the interaction or has left, false otherwise\n */\nexport const checkParticipantNotInInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.participants) {\n    return true;\n  }\n  const {data} = task;\n\n  return (\n    !(agentId in data.interaction.participants) ||\n    (agentId in data.interaction.participants && data.interaction.participants[agentId].hasLeft)\n  );\n};\n\n/**\n * Determines if a conference is currently in progress based on the number of active agent participants\n * @param task - The task to check for conference status\n * @returns true if there are 2 or more active agent participants in the main call, false otherwise\n */\nexport const getIsConferenceInProgress = (task: ITask): boolean => {\n  const mediaMainCall = task?.data?.interaction?.media?.[task?.data?.interactionId];\n  const participantsInMainCall = new Set(mediaMainCall?.participants);\n  const participants = task?.data?.interaction?.participants;\n\n  const agentParticipants = new Set();\n  if (participantsInMainCall.size > 0) {\n    participantsInMainCall.forEach((participantId: string) => {\n      const participant = participants?.[participantId];\n      if (\n        participant &&\n        participant.pType !== 'Customer' &&\n        participant.pType !== 'Supervisor' &&\n        !participant.hasLeft &&\n        participant.pType !== 'VVA'\n      ) {\n        agentParticipants.add(participantId);\n      }\n    });\n  }\n\n  return agentParticipants.size >= 2;\n};\n"],"mappings":";;;;;;AAAA;;AAGA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,SAAS,GAAGA,CAACC,IAAW,EAAEC,OAAe,KAAc;EAClE,IAAI,CAACD,IAAI,CAACE,IAAI,EAAEC,WAAW,EAAEC,KAAK,EAAE;IAClC;IACA,OAAOJ,IAAI,CAACE,IAAI,CAACD,OAAO,KAAKA,OAAO;EACtC;EAEA,OAAOD,IAAI,CAACE,IAAI,CAACC,WAAW,CAACC,KAAK,KAAKH,OAAO;AAChD,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AALAI,OAAA,CAAAN,SAAA,GAAAA,SAAA;AAMO,MAAMO,8BAA8B,GAAGA,CAACN,IAAW,EAAEC,OAAe,KAAc;EACvF,IAAI,CAACD,IAAI,EAAEE,IAAI,EAAEC,WAAW,EAAEI,KAAK,EAAE;IACnC,OAAO,KAAK;EACd;EAEA,OAAOC,MAAM,CAACC,MAAM,CAACT,IAAI,CAACE,IAAI,CAACC,WAAW,CAACI,KAAK,CAAC,CAACG,IAAI,CACnDC,QAAQ,IACPA,QAAQ,IAAIA,QAAQ,CAACC,KAAK,KAAK,UAAU,IAAID,QAAQ,CAACE,YAAY,EAAEC,QAAQ,CAACb,OAAO,CACxF,CAAC;AACH,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AALAI,OAAA,CAAAC,8BAAA,GAAAA,8BAAA;AAMO,MAAMS,gCAAgC,GAAGA,CAACf,IAAW,EAAEC,OAAe,KAAc;EACzF,IAAI,CAACD,IAAI,EAAEE,IAAI,EAAEC,WAAW,EAAEU,YAAY,EAAE;IAC1C,OAAO,IAAI;EACb;EACA,MAAM;IAACX;EAAI,CAAC,GAAGF,IAAI;EAEnB,OACE,EAAEC,OAAO,IAAIC,IAAI,CAACC,WAAW,CAACU,YAAY,CAAC,IAC1CZ,OAAO,IAAIC,IAAI,CAACC,WAAW,CAACU,YAAY,IAAIX,IAAI,CAACC,WAAW,CAACU,YAAY,CAACZ,OAAO,CAAC,CAACe,OAAQ;AAEhG,CAAC;;AAED;AACA;AACA;AACA;AACA;AAJAX,OAAA,CAAAU,gCAAA,GAAAA,gCAAA;AAKO,MAAME,yBAAyB,GAAIjB,IAAW,IAAc;EACjE,MAAMkB,aAAa,GAAGlB,IAAI,EAAEE,IAAI,EAAEC,WAAW,EAAEI,KAAK,GAAGP,IAAI,EAAEE,IAAI,EAAEiB,aAAa,CAAC;EACjF,MAAMC,sBAAsB,GAAG,IAAIC,GAAG,CAACH,aAAa,EAAEL,YAAY,CAAC;EACnE,MAAMA,YAAY,GAAGb,IAAI,EAAEE,IAAI,EAAEC,WAAW,EAAEU,YAAY;EAE1D,MAAMS,iBAAiB,GAAG,IAAID,GAAG,CAAC,CAAC;EACnC,IAAID,sBAAsB,CAACG,IAAI,GAAG,CAAC,EAAE;IACnCH,sBAAsB,CAACI,OAAO,CAAEC,aAAqB,IAAK;MACxD,MAAMC,WAAW,GAAGb,YAAY,GAAGY,aAAa,CAAC;MACjD,IACEC,WAAW,IACXA,WAAW,CAACC,KAAK,KAAK,UAAU,IAChCD,WAAW,CAACC,KAAK,KAAK,YAAY,IAClC,CAACD,WAAW,CAACV,OAAO,IACpBU,WAAW,CAACC,KAAK,KAAK,KAAK,EAC3B;QACAL,iBAAiB,CAACM,GAAG,CAACH,aAAa,CAAC;MACtC;IACF,CAAC,CAAC;EACJ;EAEA,OAAOH,iBAAiB,CAACC,IAAI,IAAI,CAAC;AACpC,CAAC;AAAClB,OAAA,CAAAY,yBAAA,GAAAA,yBAAA"}
+{"version":3,"names":["isPrimary","task","agentId","data","interaction","owner","exports","isParticipantInMainInteraction","media","Object","values","some","mediaObj","mType","participants","includes","checkParticipantNotInInteraction","hasLeft","getIsConferenceInProgress","mediaMainCall","interactionId","participantsInMainCall","Set","agentParticipants","size","forEach","participantId","participant","pType","add","isSecondaryAgent","callProcessingDetails","relationshipType","parentInteractionId","isSecondaryEpDnAgent","mediaType"],"sources":["TaskUtils.ts"],"sourcesContent":["/* eslint-disable import/prefer-default-export */\nimport {Interaction, ITask, TaskData} from './types';\n\n/**\n * Determines if the given agent is the primary agent (owner) of the task\n * @param task - The task to check\n * @param agentId - The agent ID to check for primary status\n * @returns true if the agent is the primary agent, false otherwise\n */\nexport const isPrimary = (task: ITask, agentId: string): boolean => {\n  if (!task.data?.interaction?.owner) {\n    // Fall back to checking data.agentId when owner is not set\n    return task.data.agentId === agentId;\n  }\n\n  return task.data.interaction.owner === agentId;\n};\n\n/**\n * Checks if the given agent is a participant in the main interaction (mainCall)\n * @param task - The task to check\n * @param agentId - The agent ID to check for participation\n * @returns true if the agent is a participant in the main interaction, false otherwise\n */\nexport const isParticipantInMainInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.media) {\n    return false;\n  }\n\n  return Object.values(task.data.interaction.media).some(\n    (mediaObj) =>\n      mediaObj && mediaObj.mType === 'mainCall' && mediaObj.participants?.includes(agentId)\n  );\n};\n\n/**\n * Checks if the given agent is not in the interaction or has left the interaction\n * @param task - The task to check\n * @param agentId - The agent ID to check\n * @returns true if the agent is not in the interaction or has left, false otherwise\n */\nexport const checkParticipantNotInInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.participants) {\n    return true;\n  }\n  const {data} = task;\n\n  return (\n    !(agentId in data.interaction.participants) ||\n    (agentId in data.interaction.participants && data.interaction.participants[agentId].hasLeft)\n  );\n};\n\n/**\n * Determines if a conference is currently in progress based on the number of active agent participants\n * @param TaskData - The payLoad data to check for conference status\n * @returns true if there are 2 or more active agent participants in the main call, false otherwise\n */\nexport const getIsConferenceInProgress = (data: TaskData): boolean => {\n  const mediaMainCall = data.interaction.media?.[data?.interactionId];\n  const participantsInMainCall = new Set(mediaMainCall?.participants);\n  const participants = data.interaction.participants;\n\n  const agentParticipants = new Set();\n  if (participantsInMainCall.size > 0) {\n    participantsInMainCall.forEach((participantId: string) => {\n      const participant = participants?.[participantId];\n      if (\n        participant &&\n        participant.pType !== 'Customer' &&\n        participant.pType !== 'Supervisor' &&\n        !participant.hasLeft &&\n        participant.pType !== 'VVA'\n      ) {\n        agentParticipants.add(participantId);\n      }\n    });\n  }\n\n  return agentParticipants.size >= 2;\n};\n\n/**\n * Checks if the current agent is a secondary agent in a consultation scenario.\n * Secondary agents are those who were consulted (not the original call owner).\n * @param task - The task object containing interaction details\n * @returns true if this is a secondary agent (consulted party), false otherwise\n */\nexport const isSecondaryAgent = (interaction: Interaction): boolean => {\n  if (!interaction.callProcessingDetails) {\n    return false;\n  }\n\n  return (\n    interaction.callProcessingDetails.relationshipType === 'consult' &&\n    !!interaction.callProcessingDetails.parentInteractionId &&\n    interaction.callProcessingDetails.parentInteractionId !== interaction.interactionId\n  );\n};\n\n/**\n * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.\n * This is specifically for telephony consultations to external numbers/entry points.\n * @param task - The task object containing interaction details\n * @returns true if this is a secondary EP-DN agent in telephony consultation, false otherwise\n */\nexport const isSecondaryEpDnAgent = (interaction: Interaction): boolean => {\n  if (!interaction) {\n    return false;\n  }\n\n  return interaction.mediaType === 'telephony' && isSecondaryAgent(interaction);\n};\n"],"mappings":";;;;;;AAAA;;AAGA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,SAAS,GAAGA,CAACC,IAAW,EAAEC,OAAe,KAAc;EAClE,IAAI,CAACD,IAAI,CAACE,IAAI,EAAEC,WAAW,EAAEC,KAAK,EAAE;IAClC;IACA,OAAOJ,IAAI,CAACE,IAAI,CAACD,OAAO,KAAKA,OAAO;EACtC;EAEA,OAAOD,IAAI,CAACE,IAAI,CAACC,WAAW,CAACC,KAAK,KAAKH,OAAO;AAChD,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AALAI,OAAA,CAAAN,SAAA,GAAAA,SAAA;AAMO,MAAMO,8BAA8B,GAAGA,CAACN,IAAW,EAAEC,OAAe,KAAc;EACvF,IAAI,CAACD,IAAI,EAAEE,IAAI,EAAEC,WAAW,EAAEI,KAAK,EAAE;IACnC,OAAO,KAAK;EACd;EAEA,OAAOC,MAAM,CAACC,MAAM,CAACT,IAAI,CAACE,IAAI,CAACC,WAAW,CAACI,KAAK,CAAC,CAACG,IAAI,CACnDC,QAAQ,IACPA,QAAQ,IAAIA,QAAQ,CAACC,KAAK,KAAK,UAAU,IAAID,QAAQ,CAACE,YAAY,EAAEC,QAAQ,CAACb,OAAO,CACxF,CAAC;AACH,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AALAI,OAAA,CAAAC,8BAAA,GAAAA,8BAAA;AAMO,MAAMS,gCAAgC,GAAGA,CAACf,IAAW,EAAEC,OAAe,KAAc;EACzF,IAAI,CAACD,IAAI,EAAEE,IAAI,EAAEC,WAAW,EAAEU,YAAY,EAAE;IAC1C,OAAO,IAAI;EACb;EACA,MAAM;IAACX;EAAI,CAAC,GAAGF,IAAI;EAEnB,OACE,EAAEC,OAAO,IAAIC,IAAI,CAACC,WAAW,CAACU,YAAY,CAAC,IAC1CZ,OAAO,IAAIC,IAAI,CAACC,WAAW,CAACU,YAAY,IAAIX,IAAI,CAACC,WAAW,CAACU,YAAY,CAACZ,OAAO,CAAC,CAACe,OAAQ;AAEhG,CAAC;;AAED;AACA;AACA;AACA;AACA;AAJAX,OAAA,CAAAU,gCAAA,GAAAA,gCAAA;AAKO,MAAME,yBAAyB,GAAIf,IAAc,IAAc;EACpE,MAAMgB,aAAa,GAAGhB,IAAI,CAACC,WAAW,CAACI,KAAK,GAAGL,IAAI,EAAEiB,aAAa,CAAC;EACnE,MAAMC,sBAAsB,GAAG,IAAIC,GAAG,CAACH,aAAa,EAAEL,YAAY,CAAC;EACnE,MAAMA,YAAY,GAAGX,IAAI,CAACC,WAAW,CAACU,YAAY;EAElD,MAAMS,iBAAiB,GAAG,IAAID,GAAG,CAAC,CAAC;EACnC,IAAID,sBAAsB,CAACG,IAAI,GAAG,CAAC,EAAE;IACnCH,sBAAsB,CAACI,OAAO,CAAEC,aAAqB,IAAK;MACxD,MAAMC,WAAW,GAAGb,YAAY,GAAGY,aAAa,CAAC;MACjD,IACEC,WAAW,IACXA,WAAW,CAACC,KAAK,KAAK,UAAU,IAChCD,WAAW,CAACC,KAAK,KAAK,YAAY,IAClC,CAACD,WAAW,CAACV,OAAO,IACpBU,WAAW,CAACC,KAAK,KAAK,KAAK,EAC3B;QACAL,iBAAiB,CAACM,GAAG,CAACH,aAAa,CAAC;MACtC;IACF,CAAC,CAAC;EACJ;EAEA,OAAOH,iBAAiB,CAACC,IAAI,IAAI,CAAC;AACpC,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AALAlB,OAAA,CAAAY,yBAAA,GAAAA,yBAAA;AAMO,MAAMY,gBAAgB,GAAI1B,WAAwB,IAAc;EACrE,IAAI,CAACA,WAAW,CAAC2B,qBAAqB,EAAE;IACtC,OAAO,KAAK;EACd;EAEA,OACE3B,WAAW,CAAC2B,qBAAqB,CAACC,gBAAgB,KAAK,SAAS,IAChE,CAAC,CAAC5B,WAAW,CAAC2B,qBAAqB,CAACE,mBAAmB,IACvD7B,WAAW,CAAC2B,qBAAqB,CAACE,mBAAmB,KAAK7B,WAAW,CAACgB,aAAa;AAEvF,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AALAd,OAAA,CAAAwB,gBAAA,GAAAA,gBAAA;AAMO,MAAMI,oBAAoB,GAAI9B,WAAwB,IAAc;EACzE,IAAI,CAACA,WAAW,EAAE;IAChB,OAAO,KAAK;EACd;EAEA,OAAOA,WAAW,CAAC+B,SAAS,KAAK,WAAW,IAAIL,gBAAgB,CAAC1B,WAAW,CAAC;AAC/E,CAAC;AAACE,OAAA,CAAA4B,oBAAA,GAAAA,oBAAA"}

package/dist/services/task/index.js

@@ -1223,27 +1223,27 @@ class Task extends _events.default {
    * ```
    */
   async consultTransfer(consultTransferPayload) {
-    try {
-      // Get the destination agent ID using custom logic from participants data
-      const destAgentId = (0, _Utils.getDestinationAgentId)(this.data.interaction?.participants, this.data.agentId);
+    // Get the destination agent ID using custom logic from participants data
+    const destAgentId = (0, _Utils.calculateDestAgentId)(this.data.interaction, this.agentId);
 
-      // Resolve the target id (queue consult transfers go to the accepted agent)
-      if (!destAgentId) {
-        throw new Error('No agent has accepted this queue consult yet');
-      }
-      _loggerProxy.default.info(`Initiating consult transfer to ${consultTransferPayload?.to || destAgentId}`, {
-        module: _constants.TASK_FILE,
-        method: _constants2.METHODS.CONSULT_TRANSFER,
-        interactionId: this.data.interactionId
-      });
-      // Obtain payload based on desktop logic using TaskData
-      const finalDestinationType = (0, _Utils.deriveConsultTransferDestinationType)(this.data);
+    // Resolve the target id (queue consult transfers go to the accepted agent)
+    if (!destAgentId) {
+      throw new Error('No agent has accepted this queue consult yet');
+    }
+    _loggerProxy.default.info(`Initiating consult transfer to ${consultTransferPayload?.to || destAgentId}`, {
+      module: _constants.TASK_FILE,
+      method: _constants2.METHODS.CONSULT_TRANSFER,
+      interactionId: this.data.interactionId
+    });
 
-      // By default we always use the computed destAgentId as the target id
-      const consultTransferRequest = {
-        to: destAgentId,
-        destinationType: finalDestinationType
-      };
+    // Derive destination type from the participant's type property
+    const destType = (0, _Utils.calculateDestType)(this.data.interaction, this.agentId);
+    // By default we always use the computed destAgentId as the target id
+    const consultTransferRequest = {
+      to: destAgentId,
+      destinationType: destType
+    };
+    try {
       const result = await this.contact.consultTransfer({
         interactionId: this.data.interactionId,
         data: consultTransferRequest
@@ -1271,12 +1271,10 @@ class Task extends _events.default {
         errorData: err.data?.errorData,
         reasonCode: err.data?.reasonCode
       };
-      const failedDestinationType = (0, _Utils.deriveConsultTransferDestinationType)(this.data);
-      const failedDestAgentId = (0, _Utils.getDestinationAgentId)(this.data.interaction?.participants, this.data.agentId);
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED, {
         taskId: this.data.interactionId,
-        destination: failedDestAgentId || '',
-        destinationType: failedDestinationType,
+        destination: destAgentId || '',
+        destinationType: destType,
         isConsultTransfer: true,
         error: error.toString(),
         ...taskErrorProps,
@@ -1307,37 +1305,42 @@ class Task extends _events.default {
    * ```
    */
   async consultConference() {
-    try {
-      // Get the destination agent ID using custom logic from participants data (same as consultTransfer)
-      const destAgentId = (0, _Utils.getDestinationAgentId)(this.data.interaction?.participants, this.data.agentId);
+    // Get the destination agent ID dynamically from participants
+    // This handles multi-party conference scenarios, CBT (Capacity Based Team), and EP-DN cases
+    const destAgentId = (0, _Utils.calculateDestAgentId)(this.data.interaction, this.agentId);
 
-      // Validate that we have a destination agent (for queue consult scenarios)
-      if (!destAgentId) {
-        throw new Error('No agent has accepted this queue consult yet');
-      }
-      // Extract consultation conference data from task data (used in both try and catch)
-      const consultationData = {
-        agentId: this.agentId,
-        destAgentId,
-        destinationType: this.data.destinationType || 'agent'
-      };
-      _loggerProxy.default.info(`Initiating consult conference to ${consultationData.destAgentId}`, {
+    // Validate that we have a destination agent (for queue consult scenarios)
+    if (!destAgentId) {
+      throw new Error('No agent has accepted this queue consult yet');
+    }
+
+    // Get the destination agent ID for fetching destination type
+    // This helps determine the correct participant type for CBT (Capacity Based Team) and EP-DN scenarios
+    const destAgentType = (0, _Utils.calculateDestType)(this.data.interaction, this.agentId);
+
+    // Extract consultation conference data from task data (used in both try and catch)
+    const consultationData = {
+      agentId: this.agentId,
+      to: destAgentId,
+      destinationType: destAgentType || this.data.destinationType || 'agent'
+    };
+    try {
+      _loggerProxy.default.info(`Initiating consult conference to ${destAgentId}`, {
         module: _constants.TASK_FILE,
         method: _constants2.METHODS.CONSULT_CONFERENCE,
         interactionId: this.data.interactionId
       });
-      const paramsDataForConferenceV2 = (0, _Utils.buildConsultConferenceParamData)(consultationData, this.data.interactionId);
       const response = await this.contact.consultConference({
-        interactionId: paramsDataForConferenceV2.interactionId,
-        data: paramsDataForConferenceV2.data
+        interactionId: this.data.interactionId,
+        data: consultationData
       });
 
       // Track success metrics (following consultTransfer pattern)
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS, {
         taskId: this.data.interactionId,
-        destination: paramsDataForConferenceV2.data.to,
-        destinationType: paramsDataForConferenceV2.data.destinationType,
-        agentId: paramsDataForConferenceV2.data.agentId,
+        destination: consultationData.to,
+        destinationType: consultationData.destinationType,
+        agentId: consultationData.agentId,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponse(response)
       }, ['operational', 'behavioral', 'business']);
       _loggerProxy.default.log(`Consult conference started successfully`, {
@@ -1355,23 +1358,11 @@ class Task extends _events.default {
         errorData: err.data?.errorData,
         reasonCode: err.data?.reasonCode
       };
-
-      // Track failure metrics (following consultTransfer pattern)
-      // Recalculate destination info for error tracking
-      const failedDestAgentId = (0, _Utils.getDestinationAgentId)(this.data.interaction?.participants, this.data.agentId);
-
-      // Build conference data for error tracking using recalculated data
-      const failedConsultationData = {
-        agentId: this.agentId,
-        destAgentId: failedDestAgentId,
-        destinationType: this.data.destinationType || 'agent'
-      };
-      const failedParamsData = (0, _Utils.buildConsultConferenceParamData)(failedConsultationData, this.data.interactionId);
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED, {
         taskId: this.data.interactionId,
-        destination: failedParamsData.data.to,
-        destinationType: failedParamsData.data.destinationType,
-        agentId: failedParamsData.data.agentId,
+        destination: consultationData.to,
+        destinationType: consultationData.destinationType,
+        agentId: consultationData.agentId,
         error: error.toString(),
         ...taskErrorProps,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details || {})