@webex/contact-center 3.10.0-next.17 → 3.10.0-next.19

package/dist/services/core/websocket/keepalive.worker.js.map

@@ -1 +1 @@
-{"version":3,"names":["workerScript","_default","exports","default"],"sources":["keepalive.worker.js"],"sourcesContent":["// TODO: Try to find alternative to using Blob and script here\nconst workerScript = `\nconsole.log(\"*** Keepalive Worker Thread ***\");\nlet intervalId, intervalDuration, timeOutId, isSocketClosed, closeSocketTimeout;\nlet initialised = false;\nlet initiateWebSocketClosure = false;\n\nconst resetOfflineHandler = function () {\n  if (timeOutId) {\n    initialised = false;\n    clearTimeout(timeOutId);\n    timeOutId = null;\n  }\n};\n\nconst checkOnlineStatus = function () {\n  const onlineStatus = navigator.onLine;\n  console.log(\n    \\`[WebSocketStatus] event=checkOnlineStatus | online status=\\`,\n    onlineStatus\n  );\n  return onlineStatus;\n};\n\n// Checks network status and if it's offline then force closes WebSocket\nconst checkNetworkStatus = function () {\n  const onlineStatus = checkOnlineStatus();\n  postMessage({ type: \"keepalive\", onlineStatus });\n  if (!onlineStatus && !initialised) {\n    initialised = true;\n    // Sets a timeout of 16s, checks if socket didn't close then it closes forcefully\n    timeOutId = setTimeout(() => {\n      if (!isSocketClosed) {\n        initiateWebSocketClosure = true;\n        postMessage({ type: \"closeSocket\" });\n      }\n    }, closeSocketTimeout);\n  }\n\n  if (onlineStatus && initialised) {\n    initialised = false;\n  }\n\n  if (initiateWebSocketClosure) {\n    initiateWebSocketClosure = false;\n    clearTimeout(timeOutId);\n    timeOutId = null;\n  }\n};\n\naddEventListener(\"message\", (event) => {\n  if (event.data?.type === \"start\") {\n    intervalDuration = event.data?.intervalDuration || 4000;\n    closeSocketTimeout = event.data?.closeSocketTimeout || 5000;\n    console.log(\"event=Websocket startWorker | keepalive Worker started\");\n    intervalId = setInterval(\n      (checkIfSocketClosed) => {\n        checkNetworkStatus();\n        isSocketClosed = checkIfSocketClosed;\n      },\n      intervalDuration,\n      event.data?.isSocketClosed\n    );\n\n    resetOfflineHandler();\n  }\n\n  if (event.data?.type === \"terminate\" && intervalId) {\n    console.log(\"event=Websocket terminateWorker | keepalive Worker stopped\");\n    clearInterval(intervalId);\n    intervalId = null;\n    resetOfflineHandler();\n  }\n});\n\n// Listen for online and offline events\nself.addEventListener('online', () => {\n  console.log('Network status: online');\n  checkNetworkStatus();\n});\n\nself.addEventListener('offline', () => {\n  console.log('Network status: offline');\n  checkNetworkStatus();\n});\n`;\n\nexport default workerScript;\n"],"mappings":";;;;;;AAAA;AACA,MAAMA,YAAY,GAAI;AACtB;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA,CAAC;AAAC,IAAAC,QAAA,GAAAC,OAAA,CAAAC,OAAA,GAEaH,YAAY"}
+{"version":3,"names":["workerScript","_default","exports","default"],"sources":["keepalive.worker.js"],"sourcesContent":["// TODO: Try to find alternative to using Blob and script here\nconst workerScript = `\nconsole.log(\"*** Keepalive Worker Thread ***\");\nlet intervalId, intervalDuration, timeOutId, isSocketClosed, closeSocketTimeout;\nlet initialised = false;\nlet initiateWebSocketClosure = false;\n\nconst resetOfflineHandler = function () {\n  if (timeOutId) {\n    initialised = false;\n    clearTimeout(timeOutId);\n    timeOutId = null;\n  }\n};\n\nconst checkOnlineStatus = function () {\n  const onlineStatus = navigator.onLine;\n  console.log(\n    \\`[WebSocketStatus] event=checkOnlineStatus | online status=\\`,\n    onlineStatus\n  );\n  return onlineStatus;\n};\n\n// Checks network status and if it's offline then force closes WebSocket\nconst checkNetworkStatus = function () {\n  const onlineStatus = checkOnlineStatus();\n  postMessage({ type: \"keepalive\", onlineStatus });\n  if (!onlineStatus && !initialised) {\n    initialised = true;\n    // Sets a timeout of 16s, checks if socket didn't close then it closes forcefully\n    timeOutId = setTimeout(() => {\n      if (!isSocketClosed) {\n        initiateWebSocketClosure = true;\n        postMessage({ type: \"closeSocket\" });\n      }\n    }, closeSocketTimeout);\n  }\n\n  if (onlineStatus && initialised) {\n    initialised = false;\n  }\n\n  if (initiateWebSocketClosure) {\n    initiateWebSocketClosure = false;\n    clearTimeout(timeOutId);\n    timeOutId = null;\n  }\n};\n\naddEventListener(\"message\", (event) => {\n  if (event.data?.type === \"start\") {\n    intervalDuration = event.data?.intervalDuration || 4000;\n    closeSocketTimeout = event.data?.closeSocketTimeout || 5000;\n    console.log(\"event=Websocket startWorker | keepalive Worker started\");\n    intervalId = setInterval(\n      (checkIfSocketClosed) => {\n        checkNetworkStatus();\n        isSocketClosed = checkIfSocketClosed;\n      },\n      intervalDuration,\n      event.data?.isSocketClosed\n    );\n\n    resetOfflineHandler();\n  }\n\n  if (event.data?.type === \"terminate\" && intervalId) {\n    console.log(\"event=Websocket terminateWorker | keepalive Worker stopped\");\n    clearInterval(intervalId);\n    intervalId = null;\n    resetOfflineHandler();\n  }\n});\n\n// Listen for online and offline events\nself.addEventListener('online', () => {\n  console.log('Network status: online');\n  checkNetworkStatus();\n});\n\nself.addEventListener('offline', () => {\n  console.log('Network status: offline');\n  checkNetworkStatus();\n});\n`;\n\nexport default workerScript;\n"],"mappings":";;;;;;AAAA;AACA,MAAMA,YAAY,GAAG;AACrB;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA,CAAC;AAAC,IAAAC,QAAA,GAAAC,OAAA,CAAAC,OAAA,GAEaH,YAAY","ignoreList":[]}

package/dist/services/core/websocket/types.js.map

@@ -1 +1 @@
-{"version":3,"names":[],"sources":["types.ts"],"sourcesContent":["import {SubscribeRequest} from '../../../types';\nimport {WebSocketManager} from './WebSocketManager';\n\n/**\n * Options for initializing a connection service.\n * @typedef ConnectionServiceOptions\n * @property {WebSocketManager} webSocketManager - The WebSocket manager instance.\n * @property {SubscribeRequest} subscribeRequest - The subscribe request payload.\n * @ignore\n */\nexport type ConnectionServiceOptions = {\n  webSocketManager: WebSocketManager;\n  subscribeRequest: SubscribeRequest;\n};\n\n/**\n * Details about the state of a lost connection and recovery attempts.\n * @typedef ConnectionLostDetails\n * @property {boolean} isConnectionLost - Indicates if the connection is currently lost.\n * @property {boolean} isRestoreFailed - Indicates if restoring the connection has failed.\n * @property {boolean} isSocketReconnected - Indicates if the socket has been reconnected.\n * @property {boolean} isKeepAlive - Indicates if the keep-alive mechanism is active.\n * @ignore\n */\nexport type ConnectionLostDetails = {\n  isConnectionLost: boolean;\n  isRestoreFailed: boolean;\n  isSocketReconnected: boolean;\n  isKeepAlive: boolean;\n};\n\n/**\n * Properties for connection configuration.\n * @typedef ConnectionProp\n * @property {number} lostConnectionRecoveryTimeout - Timeout in milliseconds for lost connection recovery.\n * @ignore\n */\nexport type ConnectionProp = {\n  lostConnectionRecoveryTimeout: number;\n};\n"],"mappings":""}
+{"version":3,"names":[],"sources":["types.ts"],"sourcesContent":["import {SubscribeRequest} from '../../../types';\nimport {WebSocketManager} from './WebSocketManager';\n\n/**\n * Options for initializing a connection service.\n * @typedef ConnectionServiceOptions\n * @property {WebSocketManager} webSocketManager - The WebSocket manager instance.\n * @property {SubscribeRequest} subscribeRequest - The subscribe request payload.\n * @ignore\n */\nexport type ConnectionServiceOptions = {\n  webSocketManager: WebSocketManager;\n  subscribeRequest: SubscribeRequest;\n};\n\n/**\n * Details about the state of a lost connection and recovery attempts.\n * @typedef ConnectionLostDetails\n * @property {boolean} isConnectionLost - Indicates if the connection is currently lost.\n * @property {boolean} isRestoreFailed - Indicates if restoring the connection has failed.\n * @property {boolean} isSocketReconnected - Indicates if the socket has been reconnected.\n * @property {boolean} isKeepAlive - Indicates if the keep-alive mechanism is active.\n * @ignore\n */\nexport type ConnectionLostDetails = {\n  isConnectionLost: boolean;\n  isRestoreFailed: boolean;\n  isSocketReconnected: boolean;\n  isKeepAlive: boolean;\n};\n\n/**\n * Properties for connection configuration.\n * @typedef ConnectionProp\n * @property {number} lostConnectionRecoveryTimeout - Timeout in milliseconds for lost connection recovery.\n * @ignore\n */\nexport type ConnectionProp = {\n  lostConnectionRecoveryTimeout: number;\n};\n"],"mappings":"","ignoreList":[]}

package/dist/services/index.js

@@ -11,7 +11,7 @@ var _aqmReqs = _interopRequireDefault(require("./core/aqm-reqs"));
 var _WebSocketManager = require("./core/websocket/WebSocketManager");
 var _connectionService = require("./core/websocket/connection-service");
 var _dialer = _interopRequireDefault(require("./task/dialer"));
-function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 /**
  * Services class provides centralized access to all contact center plugin services
  * using a singleton pattern to ensure a single instance throughout the application.

package/dist/services/index.js.map

@@ -1 +1 @@
-{"version":3,"names":["_agent","_interopRequireDefault","require","_contact","_config","_aqmReqs","_WebSocketManager","_connectionService","_dialer","obj","__esModule","default","Services","constructor","options","webex","connectionConfig","webSocketManager","WebSocketManager","aqmReq","AqmReqs","config","AgentConfigService","agent","routingAgent","contact","routingContact","dialer","aqmDialer","connectionService","ConnectionService","subscribeRequest","getInstance","instance","exports"],"sources":["index.ts"],"sourcesContent":["import routingAgent from './agent';\nimport routingContact from './task/contact';\nimport AgentConfigService from './config';\nimport AqmReqs from './core/aqm-reqs';\nimport {WebSocketManager} from './core/websocket/WebSocketManager';\nimport {ConnectionService} from './core/websocket/connection-service';\nimport {WebexSDK, SubscribeRequest} from '../types';\nimport aqmDialer from './task/dialer';\n\n/**\n * Services class provides centralized access to all contact center plugin services\n * using a singleton pattern to ensure a single instance throughout the application.\n * @private\n * @ignore\n * @class\n */\nexport default class Services {\n  /** Agent services for managing agent state and capabilities */\n  public readonly agent: ReturnType<typeof routingAgent>;\n  /** Configuration services for agent settings */\n  public readonly config: AgentConfigService;\n  /** Contact services for managing customer interactions */\n  public readonly contact: ReturnType<typeof routingContact>;\n  /** Dialer services for outbound calling features */\n  public readonly dialer: ReturnType<typeof aqmDialer>;\n  /** WebSocket manager for handling real-time communications */\n  public readonly webSocketManager: WebSocketManager;\n  /** Connection service for managing websocket connections */\n  public readonly connectionService: ConnectionService;\n  /** Singleton instance of the Services class */\n  private static instance: Services;\n\n  /**\n   * Creates a new Services instance\n   * @param options - Configuration options\n   * @param options.webex - WebexSDK instance\n   * @param options.connectionConfig - Subscription configuration for websocket connection\n   */\n  constructor(options: {webex: WebexSDK; connectionConfig: SubscribeRequest}) {\n    const {webex, connectionConfig} = options;\n    this.webSocketManager = new WebSocketManager({webex});\n    const aqmReq = new AqmReqs(this.webSocketManager);\n    this.config = new AgentConfigService();\n    this.agent = routingAgent(aqmReq);\n    this.contact = routingContact(aqmReq);\n    this.dialer = aqmDialer(aqmReq);\n    this.connectionService = new ConnectionService({\n      webSocketManager: this.webSocketManager,\n      subscribeRequest: connectionConfig,\n    });\n  }\n\n  /**\n   * Gets singleton instance of Services class\n   * Creates a new instance if one doesn't exist\n   * @param options - Configuration options\n   * @param options.webex - WebexSDK instance\n   * @param options.connectionConfig - Subscription configuration for websocket connection\n   * @returns The singleton Services instance\n   */\n  public static getInstance(options: {\n    webex: WebexSDK;\n    connectionConfig: SubscribeRequest;\n  }): Services {\n    if (!this.instance) {\n      this.instance = new Services(options);\n    }\n\n    return this.instance;\n  }\n}\n"],"mappings":";;;;;;AAAA,IAAAA,MAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,QAAA,GAAAF,sBAAA,CAAAC,OAAA;AACA,IAAAE,OAAA,GAAAH,sBAAA,CAAAC,OAAA;AACA,IAAAG,QAAA,GAAAJ,sBAAA,CAAAC,OAAA;AACA,IAAAI,iBAAA,GAAAJ,OAAA;AACA,IAAAK,kBAAA,GAAAL,OAAA;AAEA,IAAAM,OAAA,GAAAP,sBAAA,CAAAC,OAAA;AAAsC,SAAAD,uBAAAQ,GAAA,WAAAA,GAAA,IAAAA,GAAA,CAAAC,UAAA,GAAAD,GAAA,KAAAE,OAAA,EAAAF,GAAA;AAEtC;AACA;AACA;AACA;AACA;AACA;AACA;AACe,MAAMG,QAAQ,CAAC;EAC5B;;EAEA;;EAEA;;EAEA;;EAEA;;EAEA;;EAEA;;EAGA;AACF;AACA;AACA;AACA;AACA;EACEC,WAAWA,CAACC,OAA8D,EAAE;IAC1E,MAAM;MAACC,KAAK;MAAEC;IAAgB,CAAC,GAAGF,OAAO;IACzC,IAAI,CAACG,gBAAgB,GAAG,IAAIC,kCAAgB,CAAC;MAACH;IAAK,CAAC,CAAC;IACrD,MAAMI,MAAM,GAAG,IAAIC,gBAAO,CAAC,IAAI,CAACH,gBAAgB,CAAC;IACjD,IAAI,CAACI,MAAM,GAAG,IAAIC,eAAkB,CAAC,CAAC;IACtC,IAAI,CAACC,KAAK,GAAG,IAAAC,cAAY,EAACL,MAAM,CAAC;IACjC,IAAI,CAACM,OAAO,GAAG,IAAAC,gBAAc,EAACP,MAAM,CAAC;IACrC,IAAI,CAACQ,MAAM,GAAG,IAAAC,eAAS,EAACT,MAAM,CAAC;IAC/B,IAAI,CAACU,iBAAiB,GAAG,IAAIC,oCAAiB,CAAC;MAC7Cb,gBAAgB,EAAE,IAAI,CAACA,gBAAgB;MACvCc,gBAAgB,EAAEf;IACpB,CAAC,CAAC;EACJ;;EAEA;AACF;AACA;AACA;AACA;AACA;AACA;AACA;EACE,OAAcgB,WAAWA,CAAClB,OAGzB,EAAY;IACX,IAAI,CAAC,IAAI,CAACmB,QAAQ,EAAE;MAClB,IAAI,CAACA,QAAQ,GAAG,IAAIrB,QAAQ,CAACE,OAAO,CAAC;IACvC;IAEA,OAAO,IAAI,CAACmB,QAAQ;EACtB;AACF;AAACC,OAAA,CAAAvB,OAAA,GAAAC,QAAA"}
+{"version":3,"names":["_agent","_interopRequireDefault","require","_contact","_config","_aqmReqs","_WebSocketManager","_connectionService","_dialer","e","__esModule","default","Services","constructor","options","webex","connectionConfig","webSocketManager","WebSocketManager","aqmReq","AqmReqs","config","AgentConfigService","agent","routingAgent","contact","routingContact","dialer","aqmDialer","connectionService","ConnectionService","subscribeRequest","getInstance","instance","exports"],"sources":["index.ts"],"sourcesContent":["import routingAgent from './agent';\nimport routingContact from './task/contact';\nimport AgentConfigService from './config';\nimport AqmReqs from './core/aqm-reqs';\nimport {WebSocketManager} from './core/websocket/WebSocketManager';\nimport {ConnectionService} from './core/websocket/connection-service';\nimport {WebexSDK, SubscribeRequest} from '../types';\nimport aqmDialer from './task/dialer';\n\n/**\n * Services class provides centralized access to all contact center plugin services\n * using a singleton pattern to ensure a single instance throughout the application.\n * @private\n * @ignore\n * @class\n */\nexport default class Services {\n  /** Agent services for managing agent state and capabilities */\n  public readonly agent: ReturnType<typeof routingAgent>;\n  /** Configuration services for agent settings */\n  public readonly config: AgentConfigService;\n  /** Contact services for managing customer interactions */\n  public readonly contact: ReturnType<typeof routingContact>;\n  /** Dialer services for outbound calling features */\n  public readonly dialer: ReturnType<typeof aqmDialer>;\n  /** WebSocket manager for handling real-time communications */\n  public readonly webSocketManager: WebSocketManager;\n  /** Connection service for managing websocket connections */\n  public readonly connectionService: ConnectionService;\n  /** Singleton instance of the Services class */\n  private static instance: Services;\n\n  /**\n   * Creates a new Services instance\n   * @param options - Configuration options\n   * @param options.webex - WebexSDK instance\n   * @param options.connectionConfig - Subscription configuration for websocket connection\n   */\n  constructor(options: {webex: WebexSDK; connectionConfig: SubscribeRequest}) {\n    const {webex, connectionConfig} = options;\n    this.webSocketManager = new WebSocketManager({webex});\n    const aqmReq = new AqmReqs(this.webSocketManager);\n    this.config = new AgentConfigService();\n    this.agent = routingAgent(aqmReq);\n    this.contact = routingContact(aqmReq);\n    this.dialer = aqmDialer(aqmReq);\n    this.connectionService = new ConnectionService({\n      webSocketManager: this.webSocketManager,\n      subscribeRequest: connectionConfig,\n    });\n  }\n\n  /**\n   * Gets singleton instance of Services class\n   * Creates a new instance if one doesn't exist\n   * @param options - Configuration options\n   * @param options.webex - WebexSDK instance\n   * @param options.connectionConfig - Subscription configuration for websocket connection\n   * @returns The singleton Services instance\n   */\n  public static getInstance(options: {\n    webex: WebexSDK;\n    connectionConfig: SubscribeRequest;\n  }): Services {\n    if (!this.instance) {\n      this.instance = new Services(options);\n    }\n\n    return this.instance;\n  }\n}\n"],"mappings":";;;;;;AAAA,IAAAA,MAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,QAAA,GAAAF,sBAAA,CAAAC,OAAA;AACA,IAAAE,OAAA,GAAAH,sBAAA,CAAAC,OAAA;AACA,IAAAG,QAAA,GAAAJ,sBAAA,CAAAC,OAAA;AACA,IAAAI,iBAAA,GAAAJ,OAAA;AACA,IAAAK,kBAAA,GAAAL,OAAA;AAEA,IAAAM,OAAA,GAAAP,sBAAA,CAAAC,OAAA;AAAsC,SAAAD,uBAAAQ,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAEtC;AACA;AACA;AACA;AACA;AACA;AACA;AACe,MAAMG,QAAQ,CAAC;EAC5B;;EAEA;;EAEA;;EAEA;;EAEA;;EAEA;;EAEA;;EAGA;AACF;AACA;AACA;AACA;AACA;EACEC,WAAWA,CAACC,OAA8D,EAAE;IAC1E,MAAM;MAACC,KAAK;MAAEC;IAAgB,CAAC,GAAGF,OAAO;IACzC,IAAI,CAACG,gBAAgB,GAAG,IAAIC,kCAAgB,CAAC;MAACH;IAAK,CAAC,CAAC;IACrD,MAAMI,MAAM,GAAG,IAAIC,gBAAO,CAAC,IAAI,CAACH,gBAAgB,CAAC;IACjD,IAAI,CAACI,MAAM,GAAG,IAAIC,eAAkB,CAAC,CAAC;IACtC,IAAI,CAACC,KAAK,GAAG,IAAAC,cAAY,EAACL,MAAM,CAAC;IACjC,IAAI,CAACM,OAAO,GAAG,IAAAC,gBAAc,EAACP,MAAM,CAAC;IACrC,IAAI,CAACQ,MAAM,GAAG,IAAAC,eAAS,EAACT,MAAM,CAAC;IAC/B,IAAI,CAACU,iBAAiB,GAAG,IAAIC,oCAAiB,CAAC;MAC7Cb,gBAAgB,EAAE,IAAI,CAACA,gBAAgB;MACvCc,gBAAgB,EAAEf;IACpB,CAAC,CAAC;EACJ;;EAEA;AACF;AACA;AACA;AACA;AACA;AACA;AACA;EACE,OAAcgB,WAAWA,CAAClB,OAGzB,EAAY;IACX,IAAI,CAAC,IAAI,CAACmB,QAAQ,EAAE;MAClB,IAAI,CAACA,QAAQ,GAAG,IAAIrB,QAAQ,CAACE,OAAO,CAAC;IACvC;IAEA,OAAO,IAAI,CAACmB,QAAQ;EACtB;AACF;AAACC,OAAA,CAAAvB,OAAA,GAAAC,QAAA","ignoreList":[]}

package/dist/services/task/AutoWrapup.js

@@ -5,7 +5,7 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.default = void 0;
 var _loggerProxy = _interopRequireDefault(require("../../logger-proxy"));
-function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 /**
  * AutoWrapup class implements a timer for automatic wrap-up functionality.
  * It handles timing the wrap-up period and executing a callback when the timer completes.

package/dist/services/task/AutoWrapup.js.map

@@ -1 +1 @@
-{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","obj","__esModule","default","AutoWrapup","timer","startTime","allowCancelAutoWrapup","constructor","interval","start","onComplete","LoggerProxy","info","module","method","clear","Date","now","setTimeout","clearTimeout","getTimeLeft","elapsed","Math","max","isRunning","getTimeLeftSeconds","ceil","exports"],"sources":["AutoWrapup.ts"],"sourcesContent":["import LoggerProxy from '../../logger-proxy';\n\n/**\n * AutoWrapup class implements a timer for automatic wrap-up functionality.\n * It handles timing the wrap-up period and executing a callback when the timer completes.\n */\nexport default class AutoWrapup {\n  private timer: ReturnType<typeof setTimeout> | null = null;\n  private startTime = 0;\n  private readonly interval: number;\n  public allowCancelAutoWrapup = false;\n\n  /**\n   * Creates a new AutoWrapup timer\n   * @param interval - Time in milliseconds before auto wrap-up executes\n   *  @param allowCancelAutoWrapup - Whether to allow canceling the auto wrap-up\n   */\n  constructor(interval: number, allowCancelAutoWrapup = false) {\n    this.interval = interval;\n    this.allowCancelAutoWrapup = allowCancelAutoWrapup;\n  }\n\n  /**\n   * Starts the auto wrap-up timer\n   * @param onComplete - Callback function to execute when timer completes\n   */\n  public start(onComplete: () => void): void {\n    LoggerProxy.info('AutoWrapup: clear called', {\n      module: 'AutoWrapup',\n      method: 'clear',\n    });\n\n    if (this.timer) {\n      this.clear();\n    }\n\n    this.startTime = Date.now();\n\n    this.timer = setTimeout(() => {\n      onComplete();\n      this.timer = null;\n    }, this.interval);\n  }\n\n  /**\n   * Clears the auto wrap-up timer if it's running\n   */\n  public clear(): void {\n    LoggerProxy.info('AutoWrapup: clear called', {\n      module: 'AutoWrapup',\n      method: 'clear',\n    });\n\n    if (this.timer) {\n      clearTimeout(this.timer);\n      this.timer = null;\n      this.startTime = 0;\n    }\n  }\n\n  /**\n   * Gets the remaining time in milliseconds\n   * @returns Time left in milliseconds\n   */\n  public getTimeLeft(): number {\n    const elapsed = Date.now() - this.startTime;\n\n    return Math.max(0, this.interval - elapsed);\n  }\n\n  /**\n   * Checks if the timer is currently running\n   * @returns True if the timer is running, false otherwise\n   */\n  public isRunning(): boolean {\n    return this.timer !== null;\n  }\n\n  /**\n   * Gets the remaining time in seconds (rounded)\n   * @returns Time left in seconds\n   */\n  public getTimeLeftSeconds(): number {\n    return Math.ceil(this.getTimeLeft() / 1000);\n  }\n}\n"],"mappings":";;;;;;AAAA,IAAAA,YAAA,GAAAC,sBAAA,CAAAC,OAAA;AAA6C,SAAAD,uBAAAE,GAAA,WAAAA,GAAA,IAAAA,GAAA,CAAAC,UAAA,GAAAD,GAAA,KAAAE,OAAA,EAAAF,GAAA;AAE7C;AACA;AACA;AACA;AACe,MAAMG,UAAU,CAAC;EACtBC,KAAK,GAAyC,IAAI;EAClDC,SAAS,GAAG,CAAC;EAEdC,qBAAqB,GAAG,KAAK;;EAEpC;AACF;AACA;AACA;AACA;EACEC,WAAWA,CAACC,QAAgB,EAAEF,qBAAqB,GAAG,KAAK,EAAE;IAC3D,IAAI,CAACE,QAAQ,GAAGA,QAAQ;IACxB,IAAI,CAACF,qBAAqB,GAAGA,qBAAqB;EACpD;;EAEA;AACF;AACA;AACA;EACSG,KAAKA,CAACC,UAAsB,EAAQ;IACzCC,oBAAW,CAACC,IAAI,CAAC,0BAA0B,EAAE;MAC3CC,MAAM,EAAE,YAAY;MACpBC,MAAM,EAAE;IACV,CAAC,CAAC;IAEF,IAAI,IAAI,CAACV,KAAK,EAAE;MACd,IAAI,CAACW,KAAK,CAAC,CAAC;IACd;IAEA,IAAI,CAACV,SAAS,GAAGW,IAAI,CAACC,GAAG,CAAC,CAAC;IAE3B,IAAI,CAACb,KAAK,GAAGc,UAAU,CAAC,MAAM;MAC5BR,UAAU,CAAC,CAAC;MACZ,IAAI,CAACN,KAAK,GAAG,IAAI;IACnB,CAAC,EAAE,IAAI,CAACI,QAAQ,CAAC;EACnB;;EAEA;AACF;AACA;EACSO,KAAKA,CAAA,EAAS;IACnBJ,oBAAW,CAACC,IAAI,CAAC,0BAA0B,EAAE;MAC3CC,MAAM,EAAE,YAAY;MACpBC,MAAM,EAAE;IACV,CAAC,CAAC;IAEF,IAAI,IAAI,CAACV,KAAK,EAAE;MACde,YAAY,CAAC,IAAI,CAACf,KAAK,CAAC;MACxB,IAAI,CAACA,KAAK,GAAG,IAAI;MACjB,IAAI,CAACC,SAAS,GAAG,CAAC;IACpB;EACF;;EAEA;AACF;AACA;AACA;EACSe,WAAWA,CAAA,EAAW;IAC3B,MAAMC,OAAO,GAAGL,IAAI,CAACC,GAAG,CAAC,CAAC,GAAG,IAAI,CAACZ,SAAS;IAE3C,OAAOiB,IAAI,CAACC,GAAG,CAAC,CAAC,EAAE,IAAI,CAACf,QAAQ,GAAGa,OAAO,CAAC;EAC7C;;EAEA;AACF;AACA;AACA;EACSG,SAASA,CAAA,EAAY;IAC1B,OAAO,IAAI,CAACpB,KAAK,KAAK,IAAI;EAC5B;;EAEA;AACF;AACA;AACA;EACSqB,kBAAkBA,CAAA,EAAW;IAClC,OAAOH,IAAI,CAACI,IAAI,CAAC,IAAI,CAACN,WAAW,CAAC,CAAC,GAAG,IAAI,CAAC;EAC7C;AACF;AAACO,OAAA,CAAAzB,OAAA,GAAAC,UAAA"}
+{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","e","__esModule","default","AutoWrapup","timer","startTime","allowCancelAutoWrapup","constructor","interval","start","onComplete","LoggerProxy","info","module","method","clear","Date","now","setTimeout","clearTimeout","getTimeLeft","elapsed","Math","max","isRunning","getTimeLeftSeconds","ceil","exports"],"sources":["AutoWrapup.ts"],"sourcesContent":["import LoggerProxy from '../../logger-proxy';\n\n/**\n * AutoWrapup class implements a timer for automatic wrap-up functionality.\n * It handles timing the wrap-up period and executing a callback when the timer completes.\n */\nexport default class AutoWrapup {\n  private timer: ReturnType<typeof setTimeout> | null = null;\n  private startTime = 0;\n  private readonly interval: number;\n  public allowCancelAutoWrapup = false;\n\n  /**\n   * Creates a new AutoWrapup timer\n   * @param interval - Time in milliseconds before auto wrap-up executes\n   *  @param allowCancelAutoWrapup - Whether to allow canceling the auto wrap-up\n   */\n  constructor(interval: number, allowCancelAutoWrapup = false) {\n    this.interval = interval;\n    this.allowCancelAutoWrapup = allowCancelAutoWrapup;\n  }\n\n  /**\n   * Starts the auto wrap-up timer\n   * @param onComplete - Callback function to execute when timer completes\n   */\n  public start(onComplete: () => void): void {\n    LoggerProxy.info('AutoWrapup: clear called', {\n      module: 'AutoWrapup',\n      method: 'clear',\n    });\n\n    if (this.timer) {\n      this.clear();\n    }\n\n    this.startTime = Date.now();\n\n    this.timer = setTimeout(() => {\n      onComplete();\n      this.timer = null;\n    }, this.interval);\n  }\n\n  /**\n   * Clears the auto wrap-up timer if it's running\n   */\n  public clear(): void {\n    LoggerProxy.info('AutoWrapup: clear called', {\n      module: 'AutoWrapup',\n      method: 'clear',\n    });\n\n    if (this.timer) {\n      clearTimeout(this.timer);\n      this.timer = null;\n      this.startTime = 0;\n    }\n  }\n\n  /**\n   * Gets the remaining time in milliseconds\n   * @returns Time left in milliseconds\n   */\n  public getTimeLeft(): number {\n    const elapsed = Date.now() - this.startTime;\n\n    return Math.max(0, this.interval - elapsed);\n  }\n\n  /**\n   * Checks if the timer is currently running\n   * @returns True if the timer is running, false otherwise\n   */\n  public isRunning(): boolean {\n    return this.timer !== null;\n  }\n\n  /**\n   * Gets the remaining time in seconds (rounded)\n   * @returns Time left in seconds\n   */\n  public getTimeLeftSeconds(): number {\n    return Math.ceil(this.getTimeLeft() / 1000);\n  }\n}\n"],"mappings":";;;;;;AAAA,IAAAA,YAAA,GAAAC,sBAAA,CAAAC,OAAA;AAA6C,SAAAD,uBAAAE,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAE7C;AACA;AACA;AACA;AACe,MAAMG,UAAU,CAAC;EACtBC,KAAK,GAAyC,IAAI;EAClDC,SAAS,GAAG,CAAC;EAEdC,qBAAqB,GAAG,KAAK;;EAEpC;AACF;AACA;AACA;AACA;EACEC,WAAWA,CAACC,QAAgB,EAAEF,qBAAqB,GAAG,KAAK,EAAE;IAC3D,IAAI,CAACE,QAAQ,GAAGA,QAAQ;IACxB,IAAI,CAACF,qBAAqB,GAAGA,qBAAqB;EACpD;;EAEA;AACF;AACA;AACA;EACSG,KAAKA,CAACC,UAAsB,EAAQ;IACzCC,oBAAW,CAACC,IAAI,CAAC,0BAA0B,EAAE;MAC3CC,MAAM,EAAE,YAAY;MACpBC,MAAM,EAAE;IACV,CAAC,CAAC;IAEF,IAAI,IAAI,CAACV,KAAK,EAAE;MACd,IAAI,CAACW,KAAK,CAAC,CAAC;IACd;IAEA,IAAI,CAACV,SAAS,GAAGW,IAAI,CAACC,GAAG,CAAC,CAAC;IAE3B,IAAI,CAACb,KAAK,GAAGc,UAAU,CAAC,MAAM;MAC5BR,UAAU,CAAC,CAAC;MACZ,IAAI,CAACN,KAAK,GAAG,IAAI;IACnB,CAAC,EAAE,IAAI,CAACI,QAAQ,CAAC;EACnB;;EAEA;AACF;AACA;EACSO,KAAKA,CAAA,EAAS;IACnBJ,oBAAW,CAACC,IAAI,CAAC,0BAA0B,EAAE;MAC3CC,MAAM,EAAE,YAAY;MACpBC,MAAM,EAAE;IACV,CAAC,CAAC;IAEF,IAAI,IAAI,CAACV,KAAK,EAAE;MACde,YAAY,CAAC,IAAI,CAACf,KAAK,CAAC;MACxB,IAAI,CAACA,KAAK,GAAG,IAAI;MACjB,IAAI,CAACC,SAAS,GAAG,CAAC;IACpB;EACF;;EAEA;AACF;AACA;AACA;EACSe,WAAWA,CAAA,EAAW;IAC3B,MAAMC,OAAO,GAAGL,IAAI,CAACC,GAAG,CAAC,CAAC,GAAG,IAAI,CAACZ,SAAS;IAE3C,OAAOiB,IAAI,CAACC,GAAG,CAAC,CAAC,EAAE,IAAI,CAACf,QAAQ,GAAGa,OAAO,CAAC;EAC7C;;EAEA;AACF;AACA;AACA;EACSG,SAASA,CAAA,EAAY;IAC1B,OAAO,IAAI,CAACpB,KAAK,KAAK,IAAI;EAC5B;;EAEA;AACF;AACA;AACA;EACSqB,kBAAkBA,CAAA,EAAW;IAClC,OAAOH,IAAI,CAACI,IAAI,CAAC,IAAI,CAACN,WAAW,CAAC,CAAC,GAAG,IAAI,CAAC;EAC7C;AACF;AAACO,OAAA,CAAAzB,OAAA,GAAAC,UAAA","ignoreList":[]}

package/dist/services/task/TaskManager.js

@@ -16,7 +16,7 @@ var _ = _interopRequireDefault(require("."));
 var _MetricsManager = _interopRequireDefault(require("../../metrics/MetricsManager"));
 var _constants3 = require("../../metrics/constants");
 var _TaskUtils = require("./TaskUtils");
-function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 /** @internal */
 class TaskManager extends _events.default {
   /**
@@ -55,6 +55,9 @@ class TaskManager extends _events.default {
   getAgentId() {
     return this.agentId;
   }
+  setWebRtcEnabled(webRtcEnabled) {
+    this.webRtcEnabled = webRtcEnabled;
+  }
   handleIncomingWebCall = call => {
     const currentTask = Object.values(this.taskCollection).find(task => task.data.interaction.mediaType === 'telephony');
     if (currentTask) {
@@ -105,10 +108,14 @@ class TaskManager extends _events.default {
                 method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
                 interactionId: payload.data.interactionId
               });
+
+              // Check if auto-answer should happen for this task
+              const shouldAutoAnswer = (0, _TaskUtils.shouldAutoAnswerTask)(payload.data, this.agentId, this.webCallingService.loginOption, this.webRtcEnabled);
               task = new _.default(this.contact, this.webCallingService, {
                 ...payload.data,
                 wrapUpRequired: payload.data.interaction?.participants?.[this.agentId]?.isWrapUp || false,
-                isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(payload.data)
+                isConferenceInProgress: (0, _TaskUtils.getIsConferenceInProgress)(payload.data),
+                isAutoAnswering: shouldAutoAnswer // Set flag before emitting
               }, this.wrapupData, this.agentId);
               this.taskCollection[payload.data.interactionId] = task;
               // Condition 1: The state is=new i.e it is a incoming task
@@ -131,18 +138,23 @@ class TaskManager extends _events.default {
             }
             break;
           case _types2.CC_EVENTS.AGENT_CONTACT_RESERVED:
-            task = new _.default(this.contact, this.webCallingService, {
-              ...payload.data,
-              isConsulted: false
-            }, this.wrapupData, this.agentId);
-            this.taskCollection[payload.data.interactionId] = task;
-            if (this.webCallingService.loginOption !== _types3.LoginOption.BROWSER || task.data.interaction.mediaType !== _types.MEDIA_CHANNEL.TELEPHONY // for digital channels
-            ) {
-              this.emit(_types.TASK_EVENTS.TASK_INCOMING, task);
-            } else if (this.call) {
-              this.emit(_types.TASK_EVENTS.TASK_INCOMING, task);
+            {
+              // Check if auto-answer should happen for this task
+              const shouldAutoAnswerReserved = (0, _TaskUtils.shouldAutoAnswerTask)(payload.data, this.agentId, this.webCallingService.loginOption, this.webRtcEnabled);
+              task = new _.default(this.contact, this.webCallingService, {
+                ...payload.data,
+                isConsulted: false,
+                isAutoAnswering: shouldAutoAnswerReserved // Set flag before emitting
+              }, this.wrapupData, this.agentId);
+              this.taskCollection[payload.data.interactionId] = task;
+              if (this.webCallingService.loginOption !== _types3.LoginOption.BROWSER || task.data.interaction.mediaType !== _types.MEDIA_CHANNEL.TELEPHONY // for digital channels
+              ) {
+                this.emit(_types.TASK_EVENTS.TASK_INCOMING, task);
+              } else if (this.call) {
+                this.emit(_types.TASK_EVENTS.TASK_INCOMING, task);
+              }
+              break;
             }
-            break;
           case _types2.CC_EVENTS.AGENT_OFFER_CONTACT:
             // We don't have to emit any event here since this will be result of promise.
             task = this.updateTaskData(task, payload.data);
@@ -152,20 +164,25 @@ class TaskManager extends _events.default {
               interactionId: payload.data?.interactionId
             });
             this.emit(_types.TASK_EVENTS.TASK_OFFER_CONTACT, task);
+
+            // Handle auto-answer for offer contact
+            this.handleAutoAnswer(task);
             break;
           case _types2.CC_EVENTS.AGENT_OUTBOUND_FAILED:
-            task = this.updateTaskData(task, payload.data);
-            this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED, {
-              ..._MetricsManager.default.getCommonTrackingFieldForAQMResponse(payload.data),
-              taskId: payload.data.interactionId,
-              reason: payload.data.reasonCode || payload.data.reason
-            }, ['behavioral', 'operational']);
-            _loggerProxy.default.log(`Agent outbound failed for task`, {
-              module: _constants.TASK_MANAGER_FILE,
-              method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
-              interactionId: payload.data.interactionId
-            });
-            task.emit(_types.TASK_EVENTS.TASK_OUTDIAL_FAILED, payload.data.reason ?? 'UNKNOWN_REASON');
+            if (task) {
+              task = this.updateTaskData(task, payload.data);
+              this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED, {
+                ..._MetricsManager.default.getCommonTrackingFieldForAQMResponse(payload.data),
+                taskId: payload.data.interactionId,
+                reason: payload.data.reasonCode || payload.data.reason
+              }, ['behavioral', 'operational']);
+              _loggerProxy.default.log(`Agent outbound failed for task`, {
+                module: _constants.TASK_MANAGER_FILE,
+                method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+                interactionId: payload.data.interactionId
+              });
+              task.emit(_types.TASK_EVENTS.TASK_OUTDIAL_FAILED, payload.data.reason ?? 'UNKNOWN_REASON');
+            }
             break;
           case _types2.CC_EVENTS.AGENT_CONTACT_ASSIGNED:
             task = this.updateTaskData(task, payload.data);
@@ -199,14 +216,16 @@ class TaskManager extends _events.default {
             }
           case _types2.CC_EVENTS.CONTACT_ENDED:
             // Update task data
-            task = this.updateTaskData(task, {
-              ...payload.data,
-              wrapUpRequired: payload.data.interaction.state !== 'new' && !(0, _TaskUtils.isSecondaryEpDnAgent)(payload.data.interaction)
-            });
+            if (task) {
+              task = this.updateTaskData(task, {
+                ...payload.data,
+                wrapUpRequired: payload.data.interaction.state !== 'new' && !(0, _TaskUtils.isSecondaryEpDnAgent)(payload.data.interaction)
+              });
 
-            // Handle cleanup based on whether task should be deleted
-            this.handleTaskCleanup(task);
-            task?.emit(_types.TASK_EVENTS.TASK_END, task);
+              // Handle cleanup based on whether task should be deleted
+              this.handleTaskCleanup(task);
+              task?.emit(_types.TASK_EVENTS.TASK_END, task);
+            }
             break;
           case _types2.CC_EVENTS.CONTACT_MERGED:
             task = this.handleContactMerged(task, payload.data);
@@ -238,7 +257,6 @@ class TaskManager extends _events.default {
               ...payload.data,
               isConsulted: false // This ensures that the task consult status is always reset
             });
-
             task.emit(_types.TASK_EVENTS.TASK_CONSULT_CREATED, task);
             break;
           case _types2.CC_EVENTS.AGENT_OFFER_CONSULT:
@@ -247,8 +265,10 @@ class TaskManager extends _events.default {
               ...payload.data,
               isConsulted: true // This ensures that the task is marked as us being requested for a consult
             });
-
             task.emit(_types.TASK_EVENTS.TASK_OFFER_CONSULT, task);
+
+            // Handle auto-answer for consult offer
+            this.handleAutoAnswer(task);
             break;
           case _types2.CC_EVENTS.AGENT_CONSULTING:
             // Received when agent is in an active consult state
@@ -468,6 +488,63 @@ class TaskManager extends _events.default {
     }
   }
 
+  /**
+   * Handles auto-answer logic for incoming tasks
+   * Automatically accepts tasks when isAutoAnswering flag is set
+   * The flag is set during task creation based on:
+   * 1. WebRTC calls with auto-answer enabled in agent profile
+   * 2. Agent-initiated WebRTC outdial calls
+   * 3. Agent-initiated digital outbound (Email/SMS) without previous transfers
+   *
+   * @param task - The task to auto-answer
+   * @private
+   */
+  async handleAutoAnswer(task) {
+    if (!task || !task.data || !task.data.isAutoAnswering) {
+      return;
+    }
+    _loggerProxy.default.info(`Auto-answering task`, {
+      module: _constants.TASK_MANAGER_FILE,
+      method: 'handleAutoAnswer',
+      interactionId: task.data.interactionId
+    });
+    try {
+      await task.accept();
+      _loggerProxy.default.info(`Task auto-answered successfully`, {
+        module: _constants.TASK_MANAGER_FILE,
+        method: 'handleAutoAnswer',
+        interactionId: task.data.interactionId
+      });
+
+      // Track successful auto-answer
+      this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS, {
+        taskId: task.data.interactionId,
+        mediaType: task.data.interaction.mediaType,
+        isAutoAnswered: true
+      }, ['behavioral', 'operational']);
+    } catch (error) {
+      // Reset isAutoAnswering flag on failure
+      task.updateTaskData({
+        ...task.data,
+        isAutoAnswering: false
+      });
+      _loggerProxy.default.error(`Failed to auto-answer task`, {
+        module: _constants.TASK_MANAGER_FILE,
+        method: 'handleAutoAnswer',
+        interactionId: task.data.interactionId,
+        error
+      });
+
+      // Track auto-answer failure
+      this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED, {
+        taskId: task.data.interactionId,
+        mediaType: task.data.interaction.mediaType,
+        error: error?.message || 'Unknown error',
+        isAutoAnswered: false
+      }, ['behavioral', 'operational']);
+    }
+  }
+
   /**
    * Handles cleanup of task resources including Desktop/WebRTC call cleanup and task removal
    * @param task - The task to clean up
@@ -481,13 +558,13 @@ class TaskManager extends _events.default {
     }
     const isOutdial = task.data.interaction.outboundType === 'OUTDIAL';
     const isNew = task.data.interaction.state === 'new';
-    const isTerminated = task.data.interaction.isTerminated;
+    const needsWrapUp = task.data.agentsPendingWrapUp?.length > 0;
 
     // For OUTDIAL: only remove if NOT terminated (user-declined, no wrap-up follows)
     // If terminated, keep task for wrap-up flow (CONTACT_ENDED → AGENT_WRAPUP)
     // For non-OUTDIAL: remove if state is 'new'
     // Always remove if secondary EpDn agent
-    if (isNew && !(isOutdial && isTerminated) || (0, _TaskUtils.isSecondaryEpDnAgent)(task.data.interaction)) {
+    if (isNew && !(isOutdial && needsWrapUp) || (0, _TaskUtils.isSecondaryEpDnAgent)(task.data.interaction)) {
       this.removeTaskFromCollection(task);
     }
   }

package/dist/services/task/TaskManager.js.map

@@ -1 +1 @@
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EventEmitter from 'events';\nimport {ICall, LINE_EVENTS} from '@webex/calling';\nimport {WebSocketManager} from '../core/websocket/WebSocketManager';\nimport routingContact from './contact';\nimport WebCallingService from '../WebCallingService';\nimport {ITask, MEDIA_CHANNEL, TASK_EVENTS, TaskData, TaskId} from './types';\nimport {TASK_MANAGER_FILE} from '../../constants';\nimport {METHODS} from './constants';\nimport {CC_EVENTS, CC_TASK_EVENTS, WrapupData} from '../config/types';\nimport {LoginOption} from '../../types';\nimport LoggerProxy from '../../logger-proxy';\nimport Task from '.';\nimport MetricsManager from '../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../metrics/constants';\nimport {\n  checkParticipantNotInInteraction,\n  getIsConferenceInProgress,\n  isParticipantInMainInteraction,\n  isPrimary,\n  isSecondaryEpDnAgent,\n} from './TaskUtils';\n\n/** @internal */\nexport default class TaskManager extends EventEmitter {\n  private call: ICall;\n  private contact: ReturnType<typeof routingContact>;\n  /**\n   * Collection of tasks indexed by TaskId\n   * @type {Record<TaskId, ITask>}\n   * @private\n   */\n  private taskCollection: Record<TaskId, ITask>;\n  private webCallingService: WebCallingService;\n  private webSocketManager: WebSocketManager;\n  private metricsManager: MetricsManager;\n  private static taskManager;\n  private wrapupData: WrapupData;\n  private agentId: string;\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ) {\n    super();\n    this.contact = contact;\n    this.taskCollection = {};\n    this.webCallingService = webCallingService;\n    this.webSocketManager = webSocketManager;\n    this.metricsManager = MetricsManager.getInstance();\n    this.registerTaskListeners();\n    this.registerIncomingCallEvent();\n  }\n\n  public setWrapupData(wrapupData: WrapupData) {\n    this.wrapupData = wrapupData;\n  }\n\n  public setAgentId(agentId: string) {\n    this.agentId = agentId;\n  }\n\n  /**\n   * Gets the current agent ID\n   * @returns {string} The agent ID set for this task manager instance\n   * @public\n   */\n  public getAgentId(): string {\n    return this.agentId;\n  }\n\n  private handleIncomingWebCall = (call: ICall) => {\n    const currentTask = Object.values(this.taskCollection).find(\n      (task) => task.data.interaction.mediaType === 'telephony'\n    );\n\n    if (currentTask) {\n      this.webCallingService.mapCallToTask(call.getCallId(), currentTask.data.interactionId);\n      LoggerProxy.log(`Call mapped to task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.HANDLE_INCOMING_WEB_CALL,\n        interactionId: currentTask.data.interactionId,\n      });\n      this.emit(TASK_EVENTS.TASK_INCOMING, currentTask);\n    }\n    this.call = call;\n  };\n\n  public registerIncomingCallEvent() {\n    this.webCallingService.on(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  public unregisterIncomingCallEvent() {\n    this.webCallingService.off(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  private registerTaskListeners() {\n    this.webSocketManager.on('message', (event) => {\n      const payload = JSON.parse(event);\n      // Re-emit the task events to the task object\n      let task: ITask;\n      if (payload.data?.type) {\n        if (Object.values(CC_TASK_EVENTS).includes(payload.data.type)) {\n          task = this.taskCollection[payload.data.interactionId];\n        }\n        LoggerProxy.info(`Handling task event ${payload.data?.type}`, {\n          module: TASK_MANAGER_FILE,\n          method: METHODS.REGISTER_TASK_LISTENERS,\n          interactionId: payload.data?.interactionId,\n        });\n        switch (payload.data.type) {\n          case CC_EVENTS.AGENT_CONTACT:\n            // Case1 : Task is already present in taskCollection\n            if (this.taskCollection[payload.data.interactionId]) {\n              LoggerProxy.log(`Got AGENT_CONTACT: Task already exists in collection`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n              break;\n            } else if (!this.taskCollection[payload.data.interactionId]) {\n              // Case2 : Task is not present in taskCollection\n              LoggerProxy.log(`Got AGENT_CONTACT : Creating new task in taskManager`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n\n              task = new Task(\n                this.contact,\n                this.webCallingService,\n                {\n                  ...payload.data,\n                  wrapUpRequired:\n                    payload.data.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n                  isConferenceInProgress: getIsConferenceInProgress(payload.data),\n                },\n                this.wrapupData,\n                this.agentId\n              );\n              this.taskCollection[payload.data.interactionId] = task;\n              // Condition 1: The state is=new i.e it is a incoming task\n              if (payload.data.interaction.state === 'new') {\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=new, sending TASK_INCOMING event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_INCOMING, task);\n              } else {\n                // Condition 2: The state is anything else i.e the task was connected\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=${payload.data.interaction.state}, sending TASK_HYDRATE event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_HYDRATE, task);\n              }\n            }\n            break;\n\n          case CC_EVENTS.AGENT_CONTACT_RESERVED:\n            task = new Task(\n              this.contact,\n              this.webCallingService,\n              {\n                ...payload.data,\n                isConsulted: false,\n              },\n              this.wrapupData,\n              this.agentId\n            );\n            this.taskCollection[payload.data.interactionId] = task;\n            if (\n              this.webCallingService.loginOption !== LoginOption.BROWSER ||\n              task.data.interaction.mediaType !== MEDIA_CHANNEL.TELEPHONY // for digital channels\n            ) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            } else if (this.call) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            }\n            break;\n          case CC_EVENTS.AGENT_OFFER_CONTACT:\n            // We don't have to emit any event here since this will be result of promise.\n            task = this.updateTaskData(task, payload.data);\n            LoggerProxy.log(`Agent offer contact received for task`, {\n              module: TASK_MANAGER_FILE,\n              method: METHODS.REGISTER_TASK_LISTENERS,\n              interactionId: payload.data?.interactionId,\n            });\n            this.emit(TASK_EVENTS.TASK_OFFER_CONTACT, task);\n            break;\n          case CC_EVENTS.AGENT_OUTBOUND_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            this.metricsManager.trackEvent(\n              METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED,\n              {\n                ...MetricsManager.getCommonTrackingFieldForAQMResponse(payload.data),\n                taskId: payload.data.interactionId,\n                reason: payload.data.reasonCode || payload.data.reason,\n              },\n              ['behavioral', 'operational']\n            );\n            LoggerProxy.log(`Agent outbound failed for task`, {\n              module: TASK_MANAGER_FILE,\n              method: METHODS.REGISTER_TASK_LISTENERS,\n              interactionId: payload.data.interactionId,\n            });\n            task.emit(TASK_EVENTS.TASK_OUTDIAL_FAILED, payload.data.reason ?? 'UNKNOWN_REASON');\n            break;\n          case CC_EVENTS.AGENT_CONTACT_ASSIGNED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_ASSIGNED, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNASSIGNED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_OFFER_RONA:\n          case CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED:\n          case CC_EVENTS.AGENT_INVITE_FAILED: {\n            task = this.updateTaskData(task, payload.data);\n\n            const eventTypeToMetricMap: Record<string, keyof typeof METRIC_EVENT_NAMES> = {\n              [CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED]: 'AGENT_CONTACT_ASSIGN_FAILED',\n              [CC_EVENTS.AGENT_INVITE_FAILED]: 'AGENT_INVITE_FAILED',\n            };\n            const metricEventName: keyof typeof METRIC_EVENT_NAMES =\n              eventTypeToMetricMap[payload.data.type] || 'AGENT_RONA';\n\n            this.metricsManager.trackEvent(\n              METRIC_EVENT_NAMES[metricEventName],\n              {\n                ...MetricsManager.getCommonTrackingFieldForAQMResponse(payload.data),\n                taskId: payload.data.interactionId,\n                reason: payload.data.reason,\n              },\n              ['behavioral', 'operational']\n            );\n            this.handleTaskCleanup(task);\n            task.emit(TASK_EVENTS.TASK_REJECT, payload.data.reason);\n            break;\n          }\n          case CC_EVENTS.CONTACT_ENDED:\n            // Update task data\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired:\n                payload.data.interaction.state !== 'new' &&\n                !isSecondaryEpDnAgent(payload.data.interaction),\n            });\n\n            // Handle cleanup based on whether task should be deleted\n            this.handleTaskCleanup(task);\n\n            task?.emit(TASK_EVENTS.TASK_END, task);\n\n            break;\n          case CC_EVENTS.CONTACT_MERGED:\n            task = this.handleContactMerged(task, payload.data);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_HELD:\n            // As soon as the main interaction is held, we need to emit TASK_HOLD\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_HOLD, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNHELD:\n            // As soon as the main interaction is unheld, we need to emit TASK_RESUME\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RESUME, task);\n            break;\n          case CC_EVENTS.AGENT_VTEAM_TRANSFERRED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCEL_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CREATED:\n            // Received when self agent initiates a consult\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: false, // This ensures that the task consult status is always reset\n            });\n            task.emit(TASK_EVENTS.TASK_CONSULT_CREATED, task);\n            break;\n          case CC_EVENTS.AGENT_OFFER_CONSULT:\n            // Received when other agent sends us a consult offer\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: true, // This ensures that the task is marked as us being requested for a consult\n            });\n            task.emit(TASK_EVENTS.TASK_OFFER_CONSULT, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULTING:\n            // Received when agent is in an active consult state\n            // TODO: Check if we can use backend consult state instead of isConsulted\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // Fire only if you are the agent who received the consult request\n              task.emit(TASK_EVENTS.TASK_CONSULT_ACCEPTED, task);\n            } else {\n              // Fire only if you are the agent who initiated the consult\n              task.emit(TASK_EVENTS.TASK_CONSULTING, task);\n            }\n            break;\n          case CC_EVENTS.AGENT_CONSULT_FAILED:\n            // This can only be received by the agent who initiated the consult.\n            // We need not emit any event here since this will be result of promise\n            task = this.updateTaskData(task, payload.data);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_ENDED:\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // This will be the end state of the task as soon as we end the consult in case of\n              // us being offered a consult\n              this.removeTaskFromCollection(task);\n            }\n            task.emit(TASK_EVENTS.TASK_CONSULT_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCELLED:\n            // This event is received when the consult using queue is cancelled using API\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPUP:\n            task = this.updateTaskData(task, {...payload.data, wrapUpRequired: true});\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPPEDUP:\n            task.cancelAutoWrapupTimer();\n            this.removeTaskFromCollection(task);\n            task.emit(TASK_EVENTS.TASK_WRAPPEDUP, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUMED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUMED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCING:\n            // Conference is being established - update task state and emit establishing event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCED:\n            // Conference started successfully - update task state and emit event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_STARTED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED:\n            // Conference failed - update task state and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED:\n            // Conference ended - update task state and emit event\n            task = this.updateTaskData(task, payload.data);\n            if (\n              !task ||\n              isPrimary(task, this.agentId) ||\n              isParticipantInMainInteraction(task, this.agentId)\n            ) {\n              LoggerProxy.log('Primary or main interaction participant leaving conference');\n            } else {\n              this.removeTaskFromCollection(task);\n            }\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_ENDED, task);\n            break;\n          case CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE: {\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConferenceInProgress: getIsConferenceInProgress(payload.data),\n            });\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_JOINED, task);\n            break;\n          }\n          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE: {\n            // Conference ended - update task state and emit event\n\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConferenceInProgress: getIsConferenceInProgress(payload.data),\n            });\n            if (checkParticipantNotInInteraction(task, this.agentId)) {\n              if (\n                isParticipantInMainInteraction(task, this.agentId) ||\n                isPrimary(task, this.agentId)\n              ) {\n                LoggerProxy.log('Primary or main interaction participant leaving conference');\n              } else {\n                this.removeTaskFromCollection(task);\n              }\n            }\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);\n            break;\n          }\n          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED:\n            // Conference exit failed - update task state and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_END_FAILED:\n            // Conference end failed - update task state with error details and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONFERENCE_TRANSFERRED:\n            // Conference was transferred - update task state and emit transfer success event\n            // Note: Backend should provide hasLeft and wrapUpRequired status\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, task);\n            break;\n          case CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED:\n            // Conference transfer failed - update task state with error details and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, task);\n            break;\n          case CC_EVENTS.PARTICIPANT_POST_CALL_ACTIVITY:\n            // Post-call activity for participant - update task state with activity details\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, task);\n            break;\n          default:\n            break;\n        }\n        if (task) {\n          task.emit(payload.data.type, payload.data);\n        }\n      }\n    });\n  }\n\n  private updateTaskData(task: ITask, taskData: TaskData): ITask {\n    if (!task) {\n      return undefined;\n    }\n\n    if (!taskData?.interactionId) {\n      LoggerProxy.warn('Received task update with missing interactionId', {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n      });\n    }\n\n    try {\n      const currentTask = task.updateTaskData(taskData);\n      this.taskCollection[taskData.interactionId] = currentTask;\n\n      return currentTask;\n    } catch (error) {\n      LoggerProxy.error(`Failed to update task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n        interactionId: taskData.interactionId,\n      });\n\n      return task;\n    }\n  }\n\n  /**\n   * Handles CONTACT_MERGED event logic\n   * @param task - The task to process\n   * @param taskData - The task data from the event payload\n   * @returns Updated or newly created task\n   * @private\n   */\n  private handleContactMerged(task: ITask, taskData: TaskData): ITask {\n    if (taskData.childInteractionId) {\n      // remove the child task from collection\n      this.removeTaskFromCollection(this.taskCollection[taskData.childInteractionId]);\n    }\n\n    if (this.taskCollection[taskData.interactionId]) {\n      LoggerProxy.log(`Got CONTACT_MERGED: Task already exists in collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: taskData.interactionId,\n      });\n      // update the task data\n      task = this.updateTaskData(task, taskData);\n    } else {\n      // Case2 : Task is not present in taskCollection\n      LoggerProxy.log(`Got CONTACT_MERGED : Creating new task in taskManager`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: taskData.interactionId,\n      });\n\n      task = new Task(\n        this.contact,\n        this.webCallingService,\n        {\n          ...taskData,\n          wrapUpRequired: taskData.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n          isConferenceInProgress: getIsConferenceInProgress(taskData),\n        },\n        this.wrapupData,\n        this.agentId\n      );\n      this.taskCollection[taskData.interactionId] = task;\n    }\n\n    this.emit(TASK_EVENTS.TASK_MERGED, task);\n\n    return task;\n  }\n\n  private removeTaskFromCollection(task: ITask) {\n    if (task?.data?.interactionId) {\n      delete this.taskCollection[task.data.interactionId];\n      LoggerProxy.info(`Task removed from collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REMOVE_TASK_FROM_COLLECTION,\n        interactionId: task.data.interactionId,\n      });\n    }\n  }\n\n  /**\n   * Handles cleanup of task resources including Desktop/WebRTC call cleanup and task removal\n   * @param task - The task to clean up\n   * @private\n   */\n  private handleTaskCleanup(task: ITask) {\n    // Clean up Desktop/WebRTC calling resources for browser-based telephony tasks\n    if (\n      this.webCallingService.loginOption === LoginOption.BROWSER &&\n      task.data.interaction.mediaType === 'telephony'\n    ) {\n      task.unregisterWebCallListeners();\n      this.webCallingService.cleanUpCall();\n    }\n\n    const isOutdial = task.data.interaction.outboundType === 'OUTDIAL';\n    const isNew = task.data.interaction.state === 'new';\n    const isTerminated = task.data.interaction.isTerminated;\n\n    // For OUTDIAL: only remove if NOT terminated (user-declined, no wrap-up follows)\n    // If terminated, keep task for wrap-up flow (CONTACT_ENDED → AGENT_WRAPUP)\n    // For non-OUTDIAL: remove if state is 'new'\n    // Always remove if secondary EpDn agent\n    if ((isNew && !(isOutdial && isTerminated)) || isSecondaryEpDnAgent(task.data.interaction)) {\n      this.removeTaskFromCollection(task);\n    }\n  }\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getTask = (taskId: string) => {\n    return this.taskCollection[taskId];\n  };\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getAllTasks = (): Record<TaskId, ITask> => {\n    return this.taskCollection;\n  };\n\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  public static getTaskManager = (\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ): TaskManager => {\n    if (!this.taskManager) {\n      this.taskManager = new TaskManager(contact, webCallingService, webSocketManager);\n    }\n\n    return this.taskManager;\n  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EventEmitter from 'events';\nimport {ICall, LINE_EVENTS} from '@webex/calling';\nimport {WebSocketManager} from '../core/websocket/WebSocketManager';\nimport routingContact from './contact';\nimport WebCallingService from '../WebCallingService';\nimport {ITask, MEDIA_CHANNEL, TASK_EVENTS, TaskData, TaskId} from './types';\nimport {TASK_MANAGER_FILE} from '../../constants';\nimport {METHODS} from './constants';\nimport {CC_EVENTS, CC_TASK_EVENTS, WrapupData} from '../config/types';\nimport {LoginOption} from '../../types';\nimport LoggerProxy from '../../logger-proxy';\nimport Task from '.';\nimport MetricsManager from '../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../metrics/constants';\nimport {\n  checkParticipantNotInInteraction,\n  getIsConferenceInProgress,\n  isParticipantInMainInteraction,\n  isPrimary,\n  isSecondaryEpDnAgent,\n  shouldAutoAnswerTask,\n} from './TaskUtils';\n\n/** @internal */\nexport default class TaskManager extends EventEmitter {\n  private call: ICall;\n  private contact: ReturnType<typeof routingContact>;\n  /**\n   * Collection of tasks indexed by TaskId\n   * @type {Record<TaskId, ITask>}\n   * @private\n   */\n  private taskCollection: Record<TaskId, ITask>;\n  private webCallingService: WebCallingService;\n  private webSocketManager: WebSocketManager;\n  private metricsManager: MetricsManager;\n  private static taskManager;\n  private wrapupData: WrapupData;\n  private agentId: string;\n  private webRtcEnabled: boolean;\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ) {\n    super();\n    this.contact = contact;\n    this.taskCollection = {};\n    this.webCallingService = webCallingService;\n    this.webSocketManager = webSocketManager;\n    this.metricsManager = MetricsManager.getInstance();\n    this.registerTaskListeners();\n    this.registerIncomingCallEvent();\n  }\n\n  public setWrapupData(wrapupData: WrapupData) {\n    this.wrapupData = wrapupData;\n  }\n\n  public setAgentId(agentId: string) {\n    this.agentId = agentId;\n  }\n\n  /**\n   * Gets the current agent ID\n   * @returns {string} The agent ID set for this task manager instance\n   * @public\n   */\n  public getAgentId(): string {\n    return this.agentId;\n  }\n\n  public setWebRtcEnabled(webRtcEnabled: boolean) {\n    this.webRtcEnabled = webRtcEnabled;\n  }\n\n  private handleIncomingWebCall = (call: ICall) => {\n    const currentTask = Object.values(this.taskCollection).find(\n      (task) => task.data.interaction.mediaType === 'telephony'\n    );\n\n    if (currentTask) {\n      this.webCallingService.mapCallToTask(call.getCallId(), currentTask.data.interactionId);\n      LoggerProxy.log(`Call mapped to task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.HANDLE_INCOMING_WEB_CALL,\n        interactionId: currentTask.data.interactionId,\n      });\n      this.emit(TASK_EVENTS.TASK_INCOMING, currentTask);\n    }\n    this.call = call;\n  };\n\n  public registerIncomingCallEvent() {\n    this.webCallingService.on(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  public unregisterIncomingCallEvent() {\n    this.webCallingService.off(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  private registerTaskListeners() {\n    this.webSocketManager.on('message', (event) => {\n      const payload = JSON.parse(event);\n      // Re-emit the task events to the task object\n      let task: ITask;\n      if (payload.data?.type) {\n        if (Object.values(CC_TASK_EVENTS).includes(payload.data.type)) {\n          task = this.taskCollection[payload.data.interactionId];\n        }\n        LoggerProxy.info(`Handling task event ${payload.data?.type}`, {\n          module: TASK_MANAGER_FILE,\n          method: METHODS.REGISTER_TASK_LISTENERS,\n          interactionId: payload.data?.interactionId,\n        });\n        switch (payload.data.type) {\n          case CC_EVENTS.AGENT_CONTACT:\n            // Case1 : Task is already present in taskCollection\n            if (this.taskCollection[payload.data.interactionId]) {\n              LoggerProxy.log(`Got AGENT_CONTACT: Task already exists in collection`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n              break;\n            } else if (!this.taskCollection[payload.data.interactionId]) {\n              // Case2 : Task is not present in taskCollection\n              LoggerProxy.log(`Got AGENT_CONTACT : Creating new task in taskManager`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n\n              // Check if auto-answer should happen for this task\n              const shouldAutoAnswer = shouldAutoAnswerTask(\n                payload.data,\n                this.agentId,\n                this.webCallingService.loginOption,\n                this.webRtcEnabled\n              );\n\n              task = new Task(\n                this.contact,\n                this.webCallingService,\n                {\n                  ...payload.data,\n                  wrapUpRequired:\n                    payload.data.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n                  isConferenceInProgress: getIsConferenceInProgress(payload.data),\n                  isAutoAnswering: shouldAutoAnswer, // Set flag before emitting\n                },\n                this.wrapupData,\n                this.agentId\n              );\n              this.taskCollection[payload.data.interactionId] = task;\n              // Condition 1: The state is=new i.e it is a incoming task\n              if (payload.data.interaction.state === 'new') {\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=new, sending TASK_INCOMING event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_INCOMING, task);\n              } else {\n                // Condition 2: The state is anything else i.e the task was connected\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=${payload.data.interaction.state}, sending TASK_HYDRATE event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_HYDRATE, task);\n              }\n            }\n            break;\n\n          case CC_EVENTS.AGENT_CONTACT_RESERVED: {\n            // Check if auto-answer should happen for this task\n            const shouldAutoAnswerReserved = shouldAutoAnswerTask(\n              payload.data,\n              this.agentId,\n              this.webCallingService.loginOption,\n              this.webRtcEnabled\n            );\n\n            task = new Task(\n              this.contact,\n              this.webCallingService,\n              {\n                ...payload.data,\n                isConsulted: false,\n                isAutoAnswering: shouldAutoAnswerReserved, // Set flag before emitting\n              },\n              this.wrapupData,\n              this.agentId\n            );\n            this.taskCollection[payload.data.interactionId] = task;\n            if (\n              this.webCallingService.loginOption !== LoginOption.BROWSER ||\n              task.data.interaction.mediaType !== MEDIA_CHANNEL.TELEPHONY // for digital channels\n            ) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            } else if (this.call) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            }\n            break;\n          }\n          case CC_EVENTS.AGENT_OFFER_CONTACT:\n            // We don't have to emit any event here since this will be result of promise.\n            task = this.updateTaskData(task, payload.data);\n            LoggerProxy.log(`Agent offer contact received for task`, {\n              module: TASK_MANAGER_FILE,\n              method: METHODS.REGISTER_TASK_LISTENERS,\n              interactionId: payload.data?.interactionId,\n            });\n            this.emit(TASK_EVENTS.TASK_OFFER_CONTACT, task);\n\n            // Handle auto-answer for offer contact\n            this.handleAutoAnswer(task);\n            break;\n          case CC_EVENTS.AGENT_OUTBOUND_FAILED:\n            if (task) {\n              task = this.updateTaskData(task, payload.data);\n              this.metricsManager.trackEvent(\n                METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED,\n                {\n                  ...MetricsManager.getCommonTrackingFieldForAQMResponse(payload.data),\n                  taskId: payload.data.interactionId,\n                  reason: payload.data.reasonCode || payload.data.reason,\n                },\n                ['behavioral', 'operational']\n              );\n              LoggerProxy.log(`Agent outbound failed for task`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n              task.emit(TASK_EVENTS.TASK_OUTDIAL_FAILED, payload.data.reason ?? 'UNKNOWN_REASON');\n            }\n            break;\n          case CC_EVENTS.AGENT_CONTACT_ASSIGNED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_ASSIGNED, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNASSIGNED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_OFFER_RONA:\n          case CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED:\n          case CC_EVENTS.AGENT_INVITE_FAILED: {\n            task = this.updateTaskData(task, payload.data);\n\n            const eventTypeToMetricMap: Record<string, keyof typeof METRIC_EVENT_NAMES> = {\n              [CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED]: 'AGENT_CONTACT_ASSIGN_FAILED',\n              [CC_EVENTS.AGENT_INVITE_FAILED]: 'AGENT_INVITE_FAILED',\n            };\n            const metricEventName: keyof typeof METRIC_EVENT_NAMES =\n              eventTypeToMetricMap[payload.data.type] || 'AGENT_RONA';\n\n            this.metricsManager.trackEvent(\n              METRIC_EVENT_NAMES[metricEventName],\n              {\n                ...MetricsManager.getCommonTrackingFieldForAQMResponse(payload.data),\n                taskId: payload.data.interactionId,\n                reason: payload.data.reason,\n              },\n              ['behavioral', 'operational']\n            );\n            this.handleTaskCleanup(task);\n            task.emit(TASK_EVENTS.TASK_REJECT, payload.data.reason);\n            break;\n          }\n          case CC_EVENTS.CONTACT_ENDED:\n            // Update task data\n            if (task) {\n              task = this.updateTaskData(task, {\n                ...payload.data,\n                wrapUpRequired:\n                  payload.data.interaction.state !== 'new' &&\n                  !isSecondaryEpDnAgent(payload.data.interaction),\n              });\n\n              // Handle cleanup based on whether task should be deleted\n              this.handleTaskCleanup(task);\n\n              task?.emit(TASK_EVENTS.TASK_END, task);\n            }\n            break;\n          case CC_EVENTS.CONTACT_MERGED:\n            task = this.handleContactMerged(task, payload.data);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_HELD:\n            // As soon as the main interaction is held, we need to emit TASK_HOLD\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_HOLD, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNHELD:\n            // As soon as the main interaction is unheld, we need to emit TASK_RESUME\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RESUME, task);\n            break;\n          case CC_EVENTS.AGENT_VTEAM_TRANSFERRED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCEL_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CREATED:\n            // Received when self agent initiates a consult\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: false, // This ensures that the task consult status is always reset\n            });\n            task.emit(TASK_EVENTS.TASK_CONSULT_CREATED, task);\n            break;\n          case CC_EVENTS.AGENT_OFFER_CONSULT:\n            // Received when other agent sends us a consult offer\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: true, // This ensures that the task is marked as us being requested for a consult\n            });\n            task.emit(TASK_EVENTS.TASK_OFFER_CONSULT, task);\n\n            // Handle auto-answer for consult offer\n            this.handleAutoAnswer(task);\n            break;\n          case CC_EVENTS.AGENT_CONSULTING:\n            // Received when agent is in an active consult state\n            // TODO: Check if we can use backend consult state instead of isConsulted\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // Fire only if you are the agent who received the consult request\n              task.emit(TASK_EVENTS.TASK_CONSULT_ACCEPTED, task);\n            } else {\n              // Fire only if you are the agent who initiated the consult\n              task.emit(TASK_EVENTS.TASK_CONSULTING, task);\n            }\n            break;\n          case CC_EVENTS.AGENT_CONSULT_FAILED:\n            // This can only be received by the agent who initiated the consult.\n            // We need not emit any event here since this will be result of promise\n            task = this.updateTaskData(task, payload.data);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_ENDED:\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // This will be the end state of the task as soon as we end the consult in case of\n              // us being offered a consult\n              this.removeTaskFromCollection(task);\n            }\n            task.emit(TASK_EVENTS.TASK_CONSULT_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCELLED:\n            // This event is received when the consult using queue is cancelled using API\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPUP:\n            task = this.updateTaskData(task, {...payload.data, wrapUpRequired: true});\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPPEDUP:\n            task.cancelAutoWrapupTimer();\n            this.removeTaskFromCollection(task);\n            task.emit(TASK_EVENTS.TASK_WRAPPEDUP, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUMED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUMED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCING:\n            // Conference is being established - update task state and emit establishing event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCED:\n            // Conference started successfully - update task state and emit event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_STARTED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED:\n            // Conference failed - update task state and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED:\n            // Conference ended - update task state and emit event\n            task = this.updateTaskData(task, payload.data);\n            if (\n              !task ||\n              isPrimary(task, this.agentId) ||\n              isParticipantInMainInteraction(task, this.agentId)\n            ) {\n              LoggerProxy.log('Primary or main interaction participant leaving conference');\n            } else {\n              this.removeTaskFromCollection(task);\n            }\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_ENDED, task);\n            break;\n          case CC_EVENTS.PARTICIPANT_JOINED_CONFERENCE: {\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConferenceInProgress: getIsConferenceInProgress(payload.data),\n            });\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_JOINED, task);\n            break;\n          }\n          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE: {\n            // Conference ended - update task state and emit event\n\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConferenceInProgress: getIsConferenceInProgress(payload.data),\n            });\n            if (checkParticipantNotInInteraction(task, this.agentId)) {\n              if (\n                isParticipantInMainInteraction(task, this.agentId) ||\n                isPrimary(task, this.agentId)\n              ) {\n                LoggerProxy.log('Primary or main interaction participant leaving conference');\n              } else {\n                this.removeTaskFromCollection(task);\n              }\n            }\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT, task);\n            break;\n          }\n          case CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED:\n            // Conference exit failed - update task state and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CONFERENCE_END_FAILED:\n            // Conference end failed - update task state with error details and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONFERENCE_TRANSFERRED:\n            // Conference was transferred - update task state and emit transfer success event\n            // Note: Backend should provide hasLeft and wrapUpRequired status\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, task);\n            break;\n          case CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED:\n            // Conference transfer failed - update task state with error details and emit failure event\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, task);\n            break;\n          case CC_EVENTS.PARTICIPANT_POST_CALL_ACTIVITY:\n            // Post-call activity for participant - update task state with activity details\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, task);\n            break;\n          default:\n            break;\n        }\n        if (task) {\n          task.emit(payload.data.type, payload.data);\n        }\n      }\n    });\n  }\n\n  private updateTaskData(task: ITask, taskData: TaskData): ITask {\n    if (!task) {\n      return undefined;\n    }\n\n    if (!taskData?.interactionId) {\n      LoggerProxy.warn('Received task update with missing interactionId', {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n      });\n    }\n\n    try {\n      const currentTask = task.updateTaskData(taskData);\n      this.taskCollection[taskData.interactionId] = currentTask;\n\n      return currentTask;\n    } catch (error) {\n      LoggerProxy.error(`Failed to update task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n        interactionId: taskData.interactionId,\n      });\n\n      return task;\n    }\n  }\n\n  /**\n   * Handles CONTACT_MERGED event logic\n   * @param task - The task to process\n   * @param taskData - The task data from the event payload\n   * @returns Updated or newly created task\n   * @private\n   */\n  private handleContactMerged(task: ITask, taskData: TaskData): ITask {\n    if (taskData.childInteractionId) {\n      // remove the child task from collection\n      this.removeTaskFromCollection(this.taskCollection[taskData.childInteractionId]);\n    }\n\n    if (this.taskCollection[taskData.interactionId]) {\n      LoggerProxy.log(`Got CONTACT_MERGED: Task already exists in collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: taskData.interactionId,\n      });\n      // update the task data\n      task = this.updateTaskData(task, taskData);\n    } else {\n      // Case2 : Task is not present in taskCollection\n      LoggerProxy.log(`Got CONTACT_MERGED : Creating new task in taskManager`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REGISTER_TASK_LISTENERS,\n        interactionId: taskData.interactionId,\n      });\n\n      task = new Task(\n        this.contact,\n        this.webCallingService,\n        {\n          ...taskData,\n          wrapUpRequired: taskData.interaction?.participants?.[this.agentId]?.isWrapUp || false,\n          isConferenceInProgress: getIsConferenceInProgress(taskData),\n        },\n        this.wrapupData,\n        this.agentId\n      );\n      this.taskCollection[taskData.interactionId] = task;\n    }\n\n    this.emit(TASK_EVENTS.TASK_MERGED, task);\n\n    return task;\n  }\n\n  private removeTaskFromCollection(task: ITask) {\n    if (task?.data?.interactionId) {\n      delete this.taskCollection[task.data.interactionId];\n      LoggerProxy.info(`Task removed from collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REMOVE_TASK_FROM_COLLECTION,\n        interactionId: task.data.interactionId,\n      });\n    }\n  }\n\n  /**\n   * Handles auto-answer logic for incoming tasks\n   * Automatically accepts tasks when isAutoAnswering flag is set\n   * The flag is set during task creation based on:\n   * 1. WebRTC calls with auto-answer enabled in agent profile\n   * 2. Agent-initiated WebRTC outdial calls\n   * 3. Agent-initiated digital outbound (Email/SMS) without previous transfers\n   *\n   * @param task - The task to auto-answer\n   * @private\n   */\n  private async handleAutoAnswer(task: ITask): Promise<void> {\n    if (!task || !task.data || !task.data.isAutoAnswering) {\n      return;\n    }\n\n    LoggerProxy.info(`Auto-answering task`, {\n      module: TASK_MANAGER_FILE,\n      method: 'handleAutoAnswer',\n      interactionId: task.data.interactionId,\n    });\n\n    try {\n      await task.accept();\n      LoggerProxy.info(`Task auto-answered successfully`, {\n        module: TASK_MANAGER_FILE,\n        method: 'handleAutoAnswer',\n        interactionId: task.data.interactionId,\n      });\n\n      // Track successful auto-answer\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS,\n        {\n          taskId: task.data.interactionId,\n          mediaType: task.data.interaction.mediaType,\n          isAutoAnswered: true,\n        },\n        ['behavioral', 'operational']\n      );\n    } catch (error) {\n      // Reset isAutoAnswering flag on failure\n      task.updateTaskData({...task.data, isAutoAnswering: false});\n      LoggerProxy.error(`Failed to auto-answer task`, {\n        module: TASK_MANAGER_FILE,\n        method: 'handleAutoAnswer',\n        interactionId: task.data.interactionId,\n        error,\n      });\n\n      // Track auto-answer failure\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED,\n        {\n          taskId: task.data.interactionId,\n          mediaType: task.data.interaction.mediaType,\n          error: error?.message || 'Unknown error',\n          isAutoAnswered: false,\n        },\n        ['behavioral', 'operational']\n      );\n    }\n  }\n\n  /**\n   * Handles cleanup of task resources including Desktop/WebRTC call cleanup and task removal\n   * @param task - The task to clean up\n   * @private\n   */\n  private handleTaskCleanup(task: ITask) {\n    // Clean up Desktop/WebRTC calling resources for browser-based telephony tasks\n    if (\n      this.webCallingService.loginOption === LoginOption.BROWSER &&\n      task.data.interaction.mediaType === 'telephony'\n    ) {\n      task.unregisterWebCallListeners();\n      this.webCallingService.cleanUpCall();\n    }\n\n    const isOutdial = task.data.interaction.outboundType === 'OUTDIAL';\n    const isNew = task.data.interaction.state === 'new';\n    const needsWrapUp = task.data.agentsPendingWrapUp?.length > 0;\n\n    // For OUTDIAL: only remove if NOT terminated (user-declined, no wrap-up follows)\n    // If terminated, keep task for wrap-up flow (CONTACT_ENDED → AGENT_WRAPUP)\n    // For non-OUTDIAL: remove if state is 'new'\n    // Always remove if secondary EpDn agent\n    if ((isNew && !(isOutdial && needsWrapUp)) || isSecondaryEpDnAgent(task.data.interaction)) {\n      this.removeTaskFromCollection(task);\n    }\n  }\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getTask = (taskId: string) => {\n    return this.taskCollection[taskId];\n  };\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getAllTasks = (): Record<TaskId, ITask> => {\n    return this.taskCollection;\n  };\n\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  public static getTaskManager = (\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ): TaskManager => {\n    if (!this.taskManager) {\n      this.taskManager = new TaskManager(contact, webCallingService, webSocketManager);\n    }\n\n    return this.taskManager;\n  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