npm - @webex/contact-center - Versions diffs - 3.10.0-next.16 → 3.10.0-next.18 - Mend

@webex/contact-center 3.10.0-next.16 → 3.10.0-next.18

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Files changed (74) hide show

package/dist/cc.js +1 -1
package/dist/cc.js.map +1 -1
package/dist/config.js.map +1 -1
package/dist/constants.js.map +1 -1
package/dist/index.js +17 -1
package/dist/index.js.map +1 -1
package/dist/logger-proxy.js.map +1 -1
package/dist/metrics/MetricsManager.js +2 -1
package/dist/metrics/MetricsManager.js.map +1 -1
package/dist/metrics/behavioral-events.js.map +1 -1
package/dist/metrics/constants.js.map +1 -1
package/dist/services/AddressBook.js +2 -3
package/dist/services/AddressBook.js.map +1 -1
package/dist/services/EntryPoint.js +2 -3
package/dist/services/EntryPoint.js.map +1 -1
package/dist/services/Queue.js +2 -3
package/dist/services/Queue.js.map +1 -1
package/dist/services/WebCallingService.js +1 -1
package/dist/services/WebCallingService.js.map +1 -1
package/dist/services/agent/index.js +1 -2
package/dist/services/agent/index.js.map +1 -1
package/dist/services/agent/types.js +10 -0
package/dist/services/agent/types.js.map +1 -1
package/dist/services/config/Util.js.map +1 -1
package/dist/services/config/constants.js.map +1 -1
package/dist/services/config/index.js +1 -1
package/dist/services/config/index.js.map +1 -1
package/dist/services/config/types.js.map +1 -1
package/dist/services/constants.js.map +1 -1
package/dist/services/core/Err.js.map +1 -1
package/dist/services/core/GlobalTypes.js.map +1 -1
package/dist/services/core/Utils.js +2 -3
package/dist/services/core/Utils.js.map +1 -1
package/dist/services/core/WebexRequest.js +1 -2
package/dist/services/core/WebexRequest.js.map +1 -1
package/dist/services/core/aqm-reqs.js +2 -3
package/dist/services/core/aqm-reqs.js.map +1 -1
package/dist/services/core/constants.js.map +1 -1
package/dist/services/core/types.js.map +1 -1
package/dist/services/core/websocket/WebSocketManager.js +1 -2
package/dist/services/core/websocket/WebSocketManager.js.map +1 -1
package/dist/services/core/websocket/connection-service.js +1 -1
package/dist/services/core/websocket/connection-service.js.map +1 -1
package/dist/services/core/websocket/keepalive.worker.js.map +1 -1
package/dist/services/core/websocket/types.js.map +1 -1
package/dist/services/index.js +1 -1
package/dist/services/index.js.map +1 -1
package/dist/services/task/AutoWrapup.js +1 -1
package/dist/services/task/AutoWrapup.js.map +1 -1
package/dist/services/task/TaskManager.js +18 -11
package/dist/services/task/TaskManager.js.map +1 -1
package/dist/services/task/TaskUtils.js.map +1 -1
package/dist/services/task/constants.js.map +1 -1
package/dist/services/task/contact.js +0 -2
package/dist/services/task/contact.js.map +1 -1
package/dist/services/task/dialer.js.map +1 -1
package/dist/services/task/index.js +1 -1
package/dist/services/task/index.js.map +1 -1
package/dist/services/task/types.js +360 -0
package/dist/services/task/types.js.map +1 -1
package/dist/types/services/task/types.d.ts +11 -0
package/dist/types.js +5 -0
package/dist/types.js.map +1 -1
package/dist/utils/PageCache.js +1 -1
package/dist/utils/PageCache.js.map +1 -1
package/dist/webex-config.js.map +1 -1
package/dist/webex.js +2 -2
package/dist/webex.js.map +1 -1
package/package.json +8 -8
package/src/services/task/TaskManager.ts +21 -8
package/src/services/task/types.ts +12 -0
package/test/unit/spec/services/task/TaskManager.ts +89 -3
package/umd/contact-center.min.js +2 -2
package/umd/contact-center.min.js.map +1 -1

package/dist/services/task/contact.js.map CHANGED Viewed

	@@ -1 +1 @@
1	- {"version":3,"names":["_types","require","_Utils","_constants","_constants2","_constants3","_types2","routingContact","aqm","accept","req","p","url","TASK_API","interactionId","host","WCC_API_GATEWAY","data","err","notifSuccess","bind","type","TASK_MESSAGE_TYPE","CC_EVENTS","AGENT_CONTACT_ASSIGNED","msg","notifFail","AGENT_CONTACT_ASSIGN_FAILED","errId","hold","HOLD","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","unHold","UNHOLD","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","pauseRecording","PAUSE","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","resumeRecording","RESUME","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","consult","CONSULT","timeout","destinationType","DESTINATION_TYPE","QUEUE","TIMEOUT_REQ","AGENT_CONSULT_CREATED","AGENT_CTQ_FAILED","AGENT_CONSULT_FAILED","notifCancel","consultEnd","isConsult","isSecondaryEpDnAgent","queueId","CONSULT_END","AGENT_CTQ_CANCELLED","CONTACT_ENDED","AGENT_CONSULT_ENDED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_END_FAILED","consultAccept","CONSULT_ACCEPT","AGENT_CONSULTING","blindTransfer","TRANSFER","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","vteamTransfer","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","consultTransfer","CONSULT_TRANSFER","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFER_FAILED","end","END","AGENT_WRAPUP","AGENT_CONTACT_END_FAILED","wrapup","WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","cancelTask","cancelCtq","consultConference","CONSULT_CONFERENCE","AGENT_CONSULT_CONFERENCED","AGENT_CONSULT_CONFERENCING","AGENT_CONSULT_CONFERENCE_FAILED","exitConference","CONFERENCE_EXIT","PARTICIPANT_LEFT_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE_FAILED","conferenceTransfer","CONFERENCE_TRANSFER","AGENT_CONFERENCE_TRANSFER_FAILED"],"sources":["contact.ts"],"sourcesContent":["import {CC_EVENTS} from '../config/types';\nimport {createErrDetailsObject as err} from '../core/Utils';\nimport {WCC_API_GATEWAY} from '../constants';\nimport AqmReqs from '../core/aqm-reqs';\nimport {TIMEOUT_REQ} from '../core/constants';\nimport {\n CONSULT,\n CONSULT_ACCEPT,\n CONSULT_END,\n CONSULT_TRANSFER,\n END,\n HOLD,\n PAUSE,\n RESUME,\n TASK_API,\n TASK_MESSAGE_TYPE,\n TRANSFER,\n UNHOLD,\n WRAPUP,\n CONSULT_CONFERENCE,\n CONFERENCE_EXIT,\n CONFERENCE_TRANSFER,\n} from './constants';\nimport * as Contact from './types';\nimport {DESTINATION_TYPE} from './types';\n\nexport default function routingContact(aqm: AqmReqs) {\n return {\n /\n Accept incoming task\n /\n accept: aqm.req((p: {interactionId: string}) => ({\n url: `${TASK_API}${p.interactionId}/accept`,\n host: WCC_API_GATEWAY,\n data: {},\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGNED, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED, interactionId: p.interactionId},\n },\n errId: 'Service.aqm.task.accept',\n },\n })),\n\n /\n * Hold task\n /\n hold: aqm.req((p: {interactionId: string; data: Contact.HoldResumePayload}) => ({\n url: `${TASK_API}${p.interactionId}${HOLD}`,\n data: p.data,\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONTACT_HELD, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONTACT_HOLD_FAILED},\n },\n errId: 'Service.aqm.task.hold',\n },\n })),\n\n /\n * Unhold task\n /\n unHold: aqm.req((p: {interactionId: string; data: Contact.HoldResumePayload}) => ({\n url: `${TASK_API}${p.interactionId}${UNHOLD}`,\n data: p.data,\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONTACT_UNHELD, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONTACT_UNHOLD_FAILED},\n },\n errId: 'Service.aqm.task.unHold',\n },\n })),\n\n /\n * Pause Recording\n /\n pauseRecording: aqm.req((p: {interactionId: string}) => ({\n url: `${TASK_API}${p.interactionId}${PAUSE}`,\n data: {},\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.CONTACT_RECORDING_PAUSED, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED},\n },\n errId: 'Service.aqm.task.pauseRecording',\n },\n })),\n\n /\n * Resume Recording\n /\n resumeRecording: aqm.req(\n (p: {interactionId: string; data: Contact.ResumeRecordingPayload}) => ({\n url: `${TASK_API}${p.interactionId}${RESUME}`,\n data: p.data,\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.CONTACT_RECORDING_RESUMED, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED},\n },\n errId: 'Service.aqm.task.resumeRecording',\n },\n })\n ),\n\n /\n * Consult contact\n /\n consult: aqm.req((p: {interactionId: string; data: Contact.ConsultPayload}) => ({\n url: `${TASK_API}${p.interactionId}${CONSULT}`,\n data: p.data,\n timeout:\n p.data && p.data.destinationType === DESTINATION_TYPE.QUEUE ? 'disabled' : TIMEOUT_REQ,\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONSULT_CREATED, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {\n type:\n p.data && p.data.destinationType === DESTINATION_TYPE.QUEUE\n ? CC_EVENTS.AGENT_CTQ_FAILED\n : CC_EVENTS.AGENT_CONSULT_FAILED,\n },\n },\n errId: 'Service.aqm.task.consult',\n },\n notifCancel: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: 'AgentCtqCancelled', interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n })),\n\n /\n * Consult End\n /\n consultEnd: aqm.req((p: {interactionId: string; data: Contact.ConsultEndPayload}) => {\n // Setting false value for optional attribute\n const {isConsult, isSecondaryEpDnAgent = false, queueId} = p.data;\n\n return {\n url: `${TASK_API}${p.interactionId}${CONSULT_END}`,\n host: WCC_API_GATEWAY,\n data: queueId\n ? {\n queueId,\n }\n : {},\n err,\n notifSuccess: {\n bind: {\n type: 'RoutingMessage',\n data: {\n type: (() => {\n if (queueId) return CC_EVENTS.AGENT_CTQ_CANCELLED;\n if (isSecondaryEpDnAgent) return CC_EVENTS.CONTACT_ENDED;\n if (isConsult) return CC_EVENTS.AGENT_CONSULT_ENDED;\n\n return CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED;\n })(),\n interactionId: p.interactionId,\n },\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: 'RoutingMessage',\n data: {\n type: p.data.queueId\n ? CC_EVENTS.AGENT_CTQ_CANCEL_FAILED\n : CC_EVENTS.AGENT_CONSULT_END_FAILED,\n },\n },\n errId: p.data.queueId ? 'Service.aqm.task.cancelCtq' : 'Service.aqm.task.consultEnd',\n },\n };\n }),\n\n /\n * Consult Accept contact\n /\n consultAccept: aqm.req((p: {interactionId: string}) => ({\n url: `${TASK_API}${p.interactionId}${CONSULT_ACCEPT}`,\n data: {},\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONSULTING, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED},\n },\n errId: 'Service.aqm.task.consultAccept',\n },\n })),\n\n /\n * BlindTransfer contact\n /\n blindTransfer: aqm.req((p: {interactionId: string; data: Contact.TransferPayLoad}) => ({\n url: `${TASK_API}${p.interactionId}${TRANSFER}`,\n data: p.data,\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_BLIND_TRANSFERRED, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_BLIND_TRANSFER_FAILED},\n },\n errId: 'Service.aqm.task.AgentBlindTransferFailedEvent',\n },\n })),\n\n /\n * VteamTransfer contact\n /\n vteamTransfer: aqm.req((p: {interactionId: string; data: Contact.TransferPayLoad}) => ({\n url: `${TASK_API}${p.interactionId}${TRANSFER}`,\n data: p.data,\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_VTEAM_TRANSFERRED, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_VTEAM_TRANSFER_FAILED},\n },\n errId: 'Service.aqm.task.AgentVteamTransferFailed',\n },\n })),\n\n /\n * Consult Transfer contact\n /\n consultTransfer: aqm.req(\n (p: {interactionId: string; data: Contact.ConsultTransferPayLoad}) => ({\n url: `${TASK_API}${p.interactionId}${CONSULT_TRANSFER}`,\n data: p.data,\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {\n type: [CC_EVENTS.AGENT_CONSULT_TRANSFERRED, CC_EVENTS.AGENT_CONSULT_TRANSFERRING],\n interactionId: p.interactionId,\n },\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONSULT_TRANSFER_FAILED},\n },\n errId: 'Service.aqm.task.AgentConsultTransferFailed',\n },\n })\n ),\n\n /\n * End contact\n /\n end: aqm.req((p: {interactionId: string}) => ({\n url: `${TASK_API}${p.interactionId}${END}`,\n data: {},\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_WRAPUP, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONTACT_END_FAILED},\n },\n errId: 'Service.aqm.task.end',\n },\n })),\n\n /\n * Wrapup contact\n /\n wrapup: aqm.req((p: {interactionId: string; data: Contact.WrapupPayLoad}) => ({\n url: `${TASK_API}${p.interactionId}${WRAPUP}`,\n data: p.data,\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_WRAPPEDUP, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_WRAPUP_FAILED},\n },\n errId: 'Service.aqm.task.wrapup',\n },\n })),\n\n /\n * Cancel popover\n /\n cancelTask: aqm.req((p: {interactionId: string}) => ({\n url: `${TASK_API}${p.interactionId}${END}`,\n data: {},\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.CONTACT_ENDED, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONTACT_END_FAILED},\n },\n errId: 'Service.aqm.task.end',\n },\n })),\n\n /\n * Cancel Ctq request\n /\n cancelCtq: aqm.req((p: {interactionId: string; data: Contact.cancelCtq}) => ({\n url: `${TASK_API}${p.interactionId}/cancelCtq`,\n data: p.data,\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: 'AgentCtqCancelled', interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: 'AgentCtqCancelFailed'},\n },\n errId: 'Service.aqm.task.cancelCtq',\n },\n })),\n\n /\n * Start consult conference\n /\n consultConference: aqm.req(\n (p: {interactionId: string; data: Contact.ConsultConferenceData}) => ({\n url: `${TASK_API}${p.interactionId}${CONSULT_CONFERENCE}`,\n data: p.data,\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {\n type: [CC_EVENTS.AGENT_CONSULT_CONFERENCED, CC_EVENTS.AGENT_CONSULT_CONFERENCING],\n interactionId: p.interactionId,\n }, // any of the two events can be received for API success event\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED},\n },\n errId: 'Service.aqm.task.consultConference',\n },\n })\n ),\n\n /\n * Exit conference\n /\n exitConference: aqm.req((p: {interactionId: string}) => ({\n url: `${TASK_API}${p.interactionId}${CONFERENCE_EXIT}`,\n data: {},\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED}, // to be finalized\n },\n errId: 'Service.aqm.task.consultConference',\n },\n })),\n\n /\n * Transfer conference\n */\n conferenceTransfer: aqm.req((p: {interactionId: string}) => ({\n url: `${TASK_API}${p.interactionId}${CONFERENCE_TRANSFER}`,\n data: {},\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED},\n },\n errId: 'Service.aqm.task.consultConference',\n },\n })),\n 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1	+ {"version":3,"names":["_types","require","_Utils","_constants","_constants2","_constants3","_types2","routingContact","aqm","accept","req","p","url","TASK_API","interactionId","host","WCC_API_GATEWAY","data","err","notifSuccess","bind","type","TASK_MESSAGE_TYPE","CC_EVENTS","AGENT_CONTACT_ASSIGNED","msg","notifFail","AGENT_CONTACT_ASSIGN_FAILED","errId","hold","HOLD","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","unHold","UNHOLD","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","pauseRecording","PAUSE","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","resumeRecording","RESUME","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","consult","CONSULT","timeout","destinationType","DESTINATION_TYPE","QUEUE","TIMEOUT_REQ","AGENT_CONSULT_CREATED","AGENT_CTQ_FAILED","AGENT_CONSULT_FAILED","notifCancel","consultEnd","isConsult","isSecondaryEpDnAgent","queueId","CONSULT_END","AGENT_CTQ_CANCELLED","CONTACT_ENDED","AGENT_CONSULT_ENDED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_END_FAILED","consultAccept","CONSULT_ACCEPT","AGENT_CONSULTING","blindTransfer","TRANSFER","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","vteamTransfer","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","consultTransfer","CONSULT_TRANSFER","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFER_FAILED","end","END","AGENT_WRAPUP","AGENT_CONTACT_END_FAILED","wrapup","WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","cancelTask","cancelCtq","consultConference","CONSULT_CONFERENCE","AGENT_CONSULT_CONFERENCED","AGENT_CONSULT_CONFERENCING","AGENT_CONSULT_CONFERENCE_FAILED","exitConference","CONFERENCE_EXIT","PARTICIPANT_LEFT_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE_FAILED","conferenceTransfer","CONFERENCE_TRANSFER","AGENT_CONFERENCE_TRANSFER_FAILED"],"sources":["contact.ts"],"sourcesContent":["import {CC_EVENTS} from '../config/types';\nimport {createErrDetailsObject as err} from '../core/Utils';\nimport {WCC_API_GATEWAY} from '../constants';\nimport AqmReqs from '../core/aqm-reqs';\nimport {TIMEOUT_REQ} from '../core/constants';\nimport {\n CONSULT,\n CONSULT_ACCEPT,\n CONSULT_END,\n CONSULT_TRANSFER,\n END,\n HOLD,\n PAUSE,\n RESUME,\n TASK_API,\n TASK_MESSAGE_TYPE,\n TRANSFER,\n UNHOLD,\n WRAPUP,\n CONSULT_CONFERENCE,\n CONFERENCE_EXIT,\n CONFERENCE_TRANSFER,\n} from './constants';\nimport * as Contact from './types';\nimport {DESTINATION_TYPE} from './types';\n\nexport default function routingContact(aqm: AqmReqs) {\n return {\n /\n Accept incoming task\n /\n accept: aqm.req((p: {interactionId: string}) => ({\n url: `${TASK_API}${p.interactionId}/accept`,\n host: WCC_API_GATEWAY,\n data: {},\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGNED, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED, interactionId: p.interactionId},\n },\n errId: 'Service.aqm.task.accept',\n },\n })),\n\n /\n * Hold task\n /\n hold: aqm.req((p: {interactionId: string; data: Contact.HoldResumePayload}) => ({\n url: `${TASK_API}${p.interactionId}${HOLD}`,\n data: p.data,\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONTACT_HELD, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONTACT_HOLD_FAILED},\n },\n errId: 'Service.aqm.task.hold',\n },\n })),\n\n /\n * Unhold task\n /\n unHold: aqm.req((p: {interactionId: string; data: Contact.HoldResumePayload}) => ({\n url: `${TASK_API}${p.interactionId}${UNHOLD}`,\n data: p.data,\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONTACT_UNHELD, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONTACT_UNHOLD_FAILED},\n },\n errId: 'Service.aqm.task.unHold',\n },\n })),\n\n /\n * Pause Recording\n /\n pauseRecording: aqm.req((p: {interactionId: string}) => ({\n url: `${TASK_API}${p.interactionId}${PAUSE}`,\n data: {},\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.CONTACT_RECORDING_PAUSED, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED},\n },\n errId: 'Service.aqm.task.pauseRecording',\n },\n })),\n\n /\n * Resume Recording\n /\n resumeRecording: aqm.req(\n (p: {interactionId: string; data: Contact.ResumeRecordingPayload}) => ({\n url: `${TASK_API}${p.interactionId}${RESUME}`,\n data: p.data,\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.CONTACT_RECORDING_RESUMED, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED},\n },\n errId: 'Service.aqm.task.resumeRecording',\n },\n })\n ),\n\n /\n * Consult contact\n /\n consult: aqm.req((p: {interactionId: string; data: Contact.ConsultPayload}) => ({\n url: `${TASK_API}${p.interactionId}${CONSULT}`,\n data: p.data,\n timeout:\n p.data && p.data.destinationType === DESTINATION_TYPE.QUEUE ? 'disabled' : TIMEOUT_REQ,\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONSULT_CREATED, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {\n type:\n p.data && p.data.destinationType === DESTINATION_TYPE.QUEUE\n ? CC_EVENTS.AGENT_CTQ_FAILED\n : CC_EVENTS.AGENT_CONSULT_FAILED,\n },\n },\n errId: 'Service.aqm.task.consult',\n },\n notifCancel: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: 'AgentCtqCancelled', interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n })),\n\n /\n * Consult End\n /\n consultEnd: aqm.req((p: {interactionId: string; data: Contact.ConsultEndPayload}) => {\n // Setting false value for optional attribute\n const {isConsult, isSecondaryEpDnAgent = false, queueId} = p.data;\n\n return {\n url: `${TASK_API}${p.interactionId}${CONSULT_END}`,\n host: WCC_API_GATEWAY,\n data: queueId\n ? {\n queueId,\n }\n : {},\n err,\n notifSuccess: {\n bind: {\n type: 'RoutingMessage',\n data: {\n type: (() => {\n if (queueId) return CC_EVENTS.AGENT_CTQ_CANCELLED;\n if (isSecondaryEpDnAgent) return CC_EVENTS.CONTACT_ENDED;\n if (isConsult) return CC_EVENTS.AGENT_CONSULT_ENDED;\n\n return CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED;\n })(),\n interactionId: p.interactionId,\n },\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: 'RoutingMessage',\n data: {\n type: p.data.queueId\n ? CC_EVENTS.AGENT_CTQ_CANCEL_FAILED\n : CC_EVENTS.AGENT_CONSULT_END_FAILED,\n },\n },\n errId: p.data.queueId ? 'Service.aqm.task.cancelCtq' : 'Service.aqm.task.consultEnd',\n },\n };\n }),\n\n /\n * Consult Accept contact\n /\n consultAccept: aqm.req((p: {interactionId: string}) => ({\n url: `${TASK_API}${p.interactionId}${CONSULT_ACCEPT}`,\n data: {},\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONSULTING, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED},\n },\n errId: 'Service.aqm.task.consultAccept',\n },\n })),\n\n /\n * BlindTransfer contact\n /\n blindTransfer: aqm.req((p: {interactionId: string; data: Contact.TransferPayLoad}) => ({\n url: `${TASK_API}${p.interactionId}${TRANSFER}`,\n data: p.data,\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_BLIND_TRANSFERRED, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_BLIND_TRANSFER_FAILED},\n },\n errId: 'Service.aqm.task.AgentBlindTransferFailedEvent',\n },\n })),\n\n /\n * VteamTransfer contact\n /\n vteamTransfer: aqm.req((p: {interactionId: string; data: Contact.TransferPayLoad}) => ({\n url: `${TASK_API}${p.interactionId}${TRANSFER}`,\n data: p.data,\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_VTEAM_TRANSFERRED, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_VTEAM_TRANSFER_FAILED},\n },\n errId: 'Service.aqm.task.AgentVteamTransferFailed',\n },\n })),\n\n /\n * Consult Transfer contact\n /\n consultTransfer: aqm.req(\n (p: {interactionId: string; data: Contact.ConsultTransferPayLoad}) => ({\n url: `${TASK_API}${p.interactionId}${CONSULT_TRANSFER}`,\n data: p.data,\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {\n type: [CC_EVENTS.AGENT_CONSULT_TRANSFERRED, CC_EVENTS.AGENT_CONSULT_TRANSFERRING],\n interactionId: p.interactionId,\n },\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONSULT_TRANSFER_FAILED},\n },\n errId: 'Service.aqm.task.AgentConsultTransferFailed',\n },\n })\n ),\n\n /\n * End contact\n /\n end: aqm.req((p: {interactionId: string}) => ({\n url: `${TASK_API}${p.interactionId}${END}`,\n data: {},\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_WRAPUP, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONTACT_END_FAILED},\n },\n errId: 'Service.aqm.task.end',\n },\n })),\n\n /\n * Wrapup contact\n /\n wrapup: aqm.req((p: {interactionId: string; data: Contact.WrapupPayLoad}) => ({\n url: `${TASK_API}${p.interactionId}${WRAPUP}`,\n data: p.data,\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_WRAPPEDUP, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_WRAPUP_FAILED},\n },\n errId: 'Service.aqm.task.wrapup',\n },\n })),\n\n /\n * Cancel popover\n /\n cancelTask: aqm.req((p: {interactionId: string}) => ({\n url: `${TASK_API}${p.interactionId}${END}`,\n data: {},\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.CONTACT_ENDED, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONTACT_END_FAILED},\n },\n errId: 'Service.aqm.task.end',\n },\n })),\n\n /\n * Cancel Ctq request\n /\n cancelCtq: aqm.req((p: {interactionId: string; data: Contact.cancelCtq}) => ({\n url: `${TASK_API}${p.interactionId}/cancelCtq`,\n data: p.data,\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: 'AgentCtqCancelled', interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: 'AgentCtqCancelFailed'},\n },\n errId: 'Service.aqm.task.cancelCtq',\n },\n })),\n\n /\n * Start consult conference\n /\n consultConference: aqm.req(\n (p: {interactionId: string; data: Contact.ConsultConferenceData}) => ({\n url: `${TASK_API}${p.interactionId}${CONSULT_CONFERENCE}`,\n data: p.data,\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {\n type: [CC_EVENTS.AGENT_CONSULT_CONFERENCED, CC_EVENTS.AGENT_CONSULT_CONFERENCING],\n interactionId: p.interactionId,\n }, // any of the two events can be received for API success event\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED},\n },\n errId: 'Service.aqm.task.consultConference',\n },\n })\n ),\n\n /\n * Exit conference\n /\n exitConference: aqm.req((p: {interactionId: string}) => ({\n url: `${TASK_API}${p.interactionId}${CONFERENCE_EXIT}`,\n data: {},\n host: WCC_API_GATEWAY,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE, interactionId: p.interactionId},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED}, // to be finalized\n },\n errId: 'Service.aqm.task.consultConference',\n },\n })),\n\n /\n * Transfer conference\n */\n conferenceTransfer: aqm.req((p: {interactionId: string}) => ({\n url: 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package/dist/services/task/dialer.js.map CHANGED Viewed

	@@ -1 +1 @@
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1	+ {"version":3,"names":["_types","require","_constants","_Utils","_constants2","aqmDialer","aqm","startOutdial","req","p","url","TASK_API","host","WCC_API_GATEWAY","data","err","notifSuccess","bind","type","TASK_MESSAGE_TYPE","CC_EVENTS","AGENT_OFFER_CONTACT","msg","notifFail","AGENT_OUTBOUND_FAILED","errId"],"sources":["dialer.ts"],"sourcesContent":["import {CC_EVENTS} from '../config/types';\nimport {WCC_API_GATEWAY} from '../constants';\nimport {createErrDetailsObject as err} from '../core/Utils';\nimport {TASK_MESSAGE_TYPE, TASK_API} from './constants';\nimport * as Contact from './types';\nimport AqmReqs from '../core/aqm-reqs';\n\n/*\n Returns an object with AQM dialer functions used for outbound contact handling.\n \n @param {AqmReqs} aqm - An instance of AQM request handler.\n * @returns {{\n * startOutdial: (params: {data: Contact.DialerPayload}) => Promise<any>\n * }} Object containing methods for outbound dialing.\n * @ignore\n /\nexport default function aqmDialer(aqm: AqmReqs) {\n return {\n /\n Initiates an outbound contact (outdial) request.\n \n @param {Object} p - Parameters object.\n * @param {Contact.DialerPayload} p.data - Payload for the outbound call.\n * @returns {Promise<any>} A promise that resolves or rejects based on the outbound call response.\n \n Emits:\n * - `CC_EVENTS.AGENT_OFFER_CONTACT` on success\n * - `CC_EVENTS.AGENT_OUTBOUND_FAILED` on failure\n * @ignore\n */\n startOutdial: aqm.req((p: {data: Contact.DialerPayload}) => ({\n url: `${TASK_API}`,\n host: WCC_API_GATEWAY,\n data: p.data,\n err,\n notifSuccess: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_OFFER_CONTACT},\n },\n msg: {} as Contact.AgentContact,\n },\n notifFail: {\n bind: {\n type: TASK_MESSAGE_TYPE,\n data: {type: CC_EVENTS.AGENT_OUTBOUND_FAILED},\n },\n errId: 'Service.aqm.dialer.startOutdial',\n },\n })),\n };\n}\n"],"mappings":";;;;;;AAAA,IAAAA,MAAA,GAAAC,OAAA;AACA,IAAAC,UAAA,GAAAD,OAAA;AACA,IAAAE,MAAA,GAAAF,OAAA;AACA,IAAAG,WAAA,GAAAH,OAAA;AAIA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACe,SAASI,SAASA,CAACC,GAAY,EAAE;EAC9C,OAAO;IACL;AACJ;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;IACIC,YAAY,EAAED,GAAG,CAACE,GAAG,CAAEC,CAAgC,KAAM;MAC3DC,GAAG,EAAE,GAAGC,oBAAQ,EAAE;MAClBC,IAAI,EAAEC,0BAAe;MACrBC,IAAI,EAAEL,CAAC,CAACK,IAAI;MACZC,GAAG,EAAHA,6BAAG;MACHC,YAAY,EAAE;QACZC,IAAI,EAAE;UACJC,IAAI,EAAEC,6BAAiB;UACvBL,IAAI,EAAE;YAACI,IAAI,EAAEE,gBAAS,CAACC;UAAmB;QAC5C,CAAC;QACDC,GAAG,EAAE,CAAC;MACR,CAAC;MACDC,SAAS,EAAE;QACTN,IAAI,EAAE;UACJC,IAAI,EAAEC,6BAAiB;UACvBL,IAAI,EAAE;YAACI,IAAI,EAAEE,gBAAS,CAACI;UAAqB;QAC9C,CAAC;QACDC,KAAK,EAAE;MACT;IACF,CAAC,CAAC;EACJ,CAAC;AACH","ignoreList":[]}

package/dist/services/task/index.js CHANGED Viewed

@@ -15,7 +15,7 @@ var _types2 = require("./types");
 var _MetricsManager = _interopRequireDefault(require("../../metrics/MetricsManager"));
 var _constants3 = require("../../metrics/constants");
 var _AutoWrapup = _interopRequireDefault(require("./AutoWrapup"));
-function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 /**
  * Task class represents a contact center task/interaction that can be managed by an agent.
  * This class provides all the necessary methods to manage tasks in a contact center environment,