@webex/contact-center 3.10.0-next.16 → 3.10.0-next.18

package/dist/types.js

@@ -110,10 +110,15 @@ const HTTP_METHODS = exports.HTTP_METHODS = {
  * @ignore
  */
 let LOGGING_LEVEL = exports.LOGGING_LEVEL = /*#__PURE__*/function (LOGGING_LEVEL) {
+  /** Critical failures that require immediate attention */
   LOGGING_LEVEL["error"] = "ERROR";
+  /** Important issues that don't prevent the system from working */
   LOGGING_LEVEL["warn"] = "WARN";
+  /** General informational logs */
   LOGGING_LEVEL["log"] = "LOG";
+  /** Detailed information about system operation */
   LOGGING_LEVEL["info"] = "INFO";
+  /** Highly detailed diagnostic information */
   LOGGING_LEVEL["trace"] = "TRACE";
   return LOGGING_LEVEL;
 }({});

package/dist/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["HTTP_METHODS","exports","GET","POST","PATCH","PUT","DELETE","LOGGING_LEVEL","LoginOption","AGENT_DN","EXTENSION","BROWSER"],"sources":["types.ts"],"sourcesContent":["import {CallingClientConfig} from '@webex/calling';\nimport {\n  SubmitBehavioralEvent,\n  SubmitOperationalEvent,\n  SubmitBusinessEvent,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\nimport * as Agent from './services/agent/types';\nimport * as Contact from './services/task/types';\nimport {Profile} from './services/config/types';\nimport {PaginatedResponse, BaseSearchParams} from './utils/PageCache';\n\n/**\n * Generic type for converting a const enum object into a union type of its values.\n * @template T The enum object type\n * @internal\n * @ignore\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * HTTP methods supported by WebexRequest.\n * @enum {string}\n * @public\n * @example\n * const method: HTTP_METHODS = HTTP_METHODS.GET;\n * @ignore\n */\nexport const HTTP_METHODS = {\n  /** HTTP GET method for retrieving data */\n  GET: 'GET',\n  /** HTTP POST method for creating resources */\n  POST: 'POST',\n  /** HTTP PATCH method for partial updates */\n  PATCH: 'PATCH',\n  /** HTTP PUT method for complete updates */\n  PUT: 'PUT',\n  /** HTTP DELETE method for removing resources */\n  DELETE: 'DELETE',\n} as const;\n\n/**\n * Union type of HTTP methods.\n * @public\n * @example\n * function makeRequest(method: HTTP_METHODS) { ... }\n * @ignore\n */\nexport type HTTP_METHODS = Enum<typeof HTTP_METHODS>;\n\n/**\n * Payload for making requests to Webex APIs.\n * @public\n * @example\n * const payload: WebexRequestPayload = {\n *   service: 'identity',\n *   resource: '/users',\n *   method: HTTP_METHODS.GET\n * };\n * @ignore\n */\nexport type WebexRequestPayload = {\n  /** Service name to target */\n  service?: string;\n  /** Resource path within the service */\n  resource?: string;\n  /** HTTP method to use */\n  method?: HTTP_METHODS;\n  /** Full URI if not using service/resource pattern */\n  uri?: string;\n  /** Whether to add authorization header */\n  addAuthHeader?: boolean;\n  /** Custom headers to include in request */\n  headers?: {\n    [key: string]: string | null;\n  };\n  /** Request body data */\n  body?: object;\n  /** Expected response status code */\n  statusCode?: number;\n  /** Whether to parse response as JSON */\n  json?: boolean;\n};\n\n/**\n * Event listener function type.\n * @internal\n * @ignore\n */\ntype Listener = (e: string, data?: unknown) => void;\n\n/**\n * Event listener removal function type.\n * @internal\n * @ignore\n */\ntype ListenerOff = (e: string) => void;\n\n/**\n * Service host configuration.\n * @internal\n * @ignore\n */\ntype ServiceHost = {\n  /** Host URL/domain for the service */\n  host: string;\n  /** Time-to-live in seconds */\n  ttl: number;\n  /** Priority level for load balancing (lower is higher priority) */\n  priority: number;\n  /** Unique identifier for this host */\n  id: string;\n  /** Whether this is the home cluster for the user */\n  homeCluster?: boolean;\n};\n\n/**\n * Configuration options for the Contact Center Plugin.\n * @interface CCPluginConfig\n * @public\n * @example\n * const config: CCPluginConfig = {\n *   allowMultiLogin: true,\n *   allowAutomatedRelogin: false,\n *   clientType: 'browser',\n *   isKeepAliveEnabled: true,\n *   force: false,\n *   metrics: { clientName: 'myClient', clientType: 'browser' },\n *   logging: { enable: true, verboseEvents: false },\n *   callingClientConfig: { ... }\n * };\n */\nexport interface CCPluginConfig {\n  /** Whether to allow multiple logins from different devices */\n  allowMultiLogin: boolean;\n  /** Whether to automatically attempt relogin on connection loss */\n  allowAutomatedRelogin: boolean;\n  /** The type of client making the connection */\n  clientType: string;\n  /** Whether to enable keep-alive messages */\n  isKeepAliveEnabled: boolean;\n  /** Whether to force registration */\n  force: boolean;\n  /** Metrics configuration */\n  metrics: {\n    /** Name of the client for metrics */\n    clientName: string;\n    /** Type of client for metrics */\n    clientType: string;\n  };\n  /** Logging configuration */\n  logging: {\n    /** Whether to enable logging */\n    enable: boolean;\n    /** Whether to log verbose events */\n    verboseEvents: boolean;\n  };\n  /** Configuration for the calling client */\n  callingClientConfig: CallingClientConfig;\n}\n\n/**\n * Logger interface for standardized logging throughout the plugin.\n * @public\n * @example\n * logger.log('This is a log message');\n * logger.error('This is an error message');\n * @ignore\n */\nexport type Logger = {\n  /** Log general messages */\n  log: (payload: string) => void;\n  /** Log error messages */\n  error: (payload: string) => void;\n  /** Log warning messages */\n  warn: (payload: string) => void;\n  /** Log informational messages */\n  info: (payload: string) => void;\n  /** Log detailed trace messages */\n  trace: (payload: string) => void;\n  /** Log debug messages */\n  debug: (payload: string) => void;\n};\n\n/**\n * Contextual information for log entries.\n * @public\n * @ignore\n */\nexport interface LogContext {\n  /** Module name where the log originated */\n  module?: string;\n  /** Method name where the log originated */\n  method?: string;\n  interactionId?: string;\n  trackingId?: string;\n  /** Additional structured data to include in logs */\n  data?: Record<string, any>;\n  /** Error object to include in logs */\n  error?: Error | unknown;\n}\n\n/**\n * Available logging severity levels.\n * @enum {string}\n * @public\n * @example\n * const level: LOGGING_LEVEL = LOGGING_LEVEL.error;\n * @ignore\n */\nexport enum LOGGING_LEVEL {\n  /** Critical failures that require immediate attention */\n  error = 'ERROR',\n  /** Important issues that don't prevent the system from working */\n  warn = 'WARN',\n  /** General informational logs */\n  log = 'LOG',\n  /** Detailed information about system operation */\n  info = 'INFO',\n  /** Highly detailed diagnostic information */\n  trace = 'TRACE',\n}\n\n/**\n * Metadata for log uploads.\n * @public\n * @example\n * const meta: LogsMetaData = { feedbackId: 'fb123', correlationId: 'corr456' };\n * @ignore\n */\nexport type LogsMetaData = {\n  /** Optional feedback ID to associate with logs */\n  feedbackId?: string;\n  /** Optional correlation ID to track related operations */\n  correlationId?: string;\n};\n\n/**\n * Response from uploading logs to the server.\n * @public\n * @example\n * const response: UploadLogsResponse = { trackingid: 'track123', url: 'https://...', userId: 'user1' };\n */\nexport type UploadLogsResponse = {\n  /** Tracking ID for the upload request */\n  trackingid?: string;\n  /** URL where the logs can be accessed */\n  url?: string;\n  /** ID of the user who uploaded logs */\n  userId?: string;\n  /** Feedback ID associated with the logs */\n  feedbackId?: string;\n  /** Correlation ID for tracking related operations */\n  correlationId?: string;\n};\n\n/**\n * Internal Webex SDK interfaces needed for plugin integration.\n * @internal\n * @ignore\n */\ninterface IWebexInternal {\n  /** Mercury service for real-time messaging */\n  mercury: {\n    /** Register an event listener */\n    on: Listener;\n    /** Remove an event listener */\n    off: ListenerOff;\n    /** Establish a connection to the Mercury service */\n    connect: () => Promise<void>;\n    /** Disconnect from the Mercury service */\n    disconnect: () => Promise<void>;\n    /** Whether Mercury is currently connected */\n    connected: boolean;\n    /** Whether Mercury is in the process of connecting */\n    connecting: boolean;\n  };\n  /** Device information */\n  device: {\n    /** Current WDM URL */\n    url: string;\n    /** Current user's ID */\n    userId: string;\n    /** Current organization ID */\n    orgId: string;\n    /** Device version */\n    version: string;\n    /** Calling behavior configuration */\n    callingBehavior: string;\n  };\n  /** Presence service */\n  presence: unknown;\n  /** Services discovery and management */\n  services: {\n    /** Get a service URL by name */\n    get: (service: string) => string;\n    /** Wait for service catalog to be loaded */\n    waitForCatalog: (service: string) => Promise<void>;\n    /** Host catalog for service discovery */\n    _hostCatalog: Record<string, ServiceHost[]>;\n    /** Service URLs cache */\n    _serviceUrls: {\n      /** Mobius calling service */\n      mobius: string;\n      /** Identity service */\n      identity: string;\n      /** Janus media server */\n      janus: string;\n      /** WDM (WebEx Device Management) service */\n      wdm: string;\n      /** BroadWorks IDP proxy service */\n      broadworksIdpProxy: string;\n      /** Hydra API service */\n      hydra: string;\n      /** Mercury API service */\n      mercuryApi: string;\n      /** UC Management gateway service */\n      'ucmgmt-gateway': string;\n      /** Contacts service */\n      contactsService: string;\n    };\n  };\n  /** Metrics collection services */\n  newMetrics: {\n    /** Submit behavioral events (user actions) */\n    submitBehavioralEvent: SubmitBehavioralEvent;\n    /** Submit operational events (system operations) */\n    submitOperationalEvent: SubmitOperationalEvent;\n    /** Submit business events (business outcomes) */\n    submitBusinessEvent: SubmitBusinessEvent;\n  };\n  /** Support functionality */\n  support: {\n    /** Submit logs to server */\n    submitLogs: (\n      metaData: LogsMetaData,\n      logs: string,\n      options: {\n        /** Whether to submit full logs or just differences */\n        type: 'diff' | 'full';\n      }\n    ) => Promise<UploadLogsResponse>;\n  };\n}\n\n/**\n * Interface representing the WebexSDK core functionality.\n * @interface WebexSDK\n * @public\n * @example\n * const sdk: WebexSDK = ...;\n * sdk.request({ service: 'identity', resource: '/users', method: HTTP_METHODS.GET });\n * @ignore\n */\nexport interface WebexSDK {\n  /** Version of the WebexSDK */\n  version: string;\n  /** Whether the SDK can authorize requests */\n  canAuthorize: boolean;\n  /** Credentials management */\n  credentials: {\n    /** Get the user token for authentication */\n    getUserToken: () => Promise<string>;\n    /** Get the organization ID */\n    getOrgId: () => string;\n  };\n  /** Whether the SDK is ready for use */\n  ready: boolean;\n  /** Make a request to the Webex APIs */\n  request: <T>(payload: WebexRequestPayload) => Promise<T>;\n  /** Register a one-time event handler */\n  once: (event: string, callBack: () => void) => void;\n  /** Internal plugins and services */\n  internal: IWebexInternal;\n  /** Logger instance */\n  logger: Logger;\n}\n\n/**\n * An interface for the `ContactCenter` class.\n * The `ContactCenter` package is designed to provide a set of APIs to perform various operations for the Agent flow within Webex Contact Center.\n * @public\n * @example\n * const cc: IContactCenter = ...;\n * cc.register().then(profile => { ... });\n * @ignore\n */\nexport interface IContactCenter {\n  /**\n   * Initialize the CC SDK by setting up the contact center mercury connection.\n   * This establishes WebSocket connectivity for real-time communication.\n   *\n   * @returns A Promise that resolves to the agent's profile upon successful registration\n   * @public\n   * @example\n   * cc.register().then(profile => { ... });\n   */\n  register(): Promise<Profile>;\n}\n\n/**\n * Generic HTTP response structure.\n * @public\n * @example\n * const response: IHttpResponse = { body: {}, statusCode: 200, method: 'GET', headers: {}, url: '...' };\n * @ignore\n */\nexport interface IHttpResponse {\n  /** Response body content */\n  body: any;\n  /** HTTP status code */\n  statusCode: number;\n  /** HTTP method used for the request */\n  method: string;\n  /** Response headers */\n  headers: Headers;\n  /** Request URL */\n  url: string;\n}\n\n/**\n * Supported login options for agent authentication.\n * @public\n * @example\n * const option: LoginOption = LoginOption.AGENT_DN;\n * @ignore\n */\nexport const LoginOption = {\n  /** Login using agent's direct number */\n  AGENT_DN: 'AGENT_DN',\n  /** Login using an extension number */\n  EXTENSION: 'EXTENSION',\n  /** Login using browser WebRTC capabilities */\n  BROWSER: 'BROWSER',\n} as const;\n\n/**\n * Union type of login options.\n * @public\n * @example\n * function login(option: LoginOption) { ... }\n * @ignore\n */\nexport type LoginOption = Enum<typeof LoginOption>;\n\n/**\n * Request payload for subscribing to the contact center websocket.\n * @public\n * @example\n * const req: SubscribeRequest = { force: true, isKeepAliveEnabled: true, clientType: 'browser', allowMultiLogin: false };\n * @ignore\n */\nexport type SubscribeRequest = {\n  /** Whether to force connection even if another exists */\n  force: boolean;\n  /** Whether to send keepalive messages */\n  isKeepAliveEnabled: boolean;\n  /** Type of client connecting */\n  clientType: string;\n  /** Whether to allow login from multiple devices */\n  allowMultiLogin: boolean;\n};\n\n/**\n * Represents the response from getListOfTeams method.\n * Teams are groups of agents that can be managed together.\n * @public\n * @example\n * const team: Team = { id: 'team1', name: 'Support', desktopLayoutId: 'layout1' };\n * @ignore\n */\nexport type Team = {\n  /**\n   * Unique identifier of the team.\n   */\n  id: string;\n\n  /**\n   * Display name of the team.\n   */\n  name: string;\n\n  /**\n   * Associated desktop layout ID for the team.\n   * Controls how the agent desktop is displayed for team members.\n   */\n  desktopLayoutId?: string;\n};\n\n/**\n * Represents the request to perform agent login.\n * @public\n * @example\n * const login: AgentLogin = { dialNumber: '1234', teamId: 'team1', loginOption: LoginOption.AGENT_DN };\n */\nexport type AgentLogin = {\n  /**\n   * A dialNumber field contains the number to dial such as a route point or extension.\n   * Required for AGENT_DN and EXTENSION login options.\n   */\n  dialNumber?: string;\n\n  /**\n   * The unique ID representing a team of users.\n   * The agent must belong to this team.\n   */\n  teamId: string;\n\n  /**\n   * The loginOption field specifies the type of login method.\n   * Controls how calls are delivered to the agent.\n   */\n  loginOption: LoginOption;\n};\n\n/**\n * Represents the request to update agent profile settings.\n * @public\n * @example\n * const update: AgentProfileUpdate = { loginOption: LoginOption.BROWSER, dialNumber: '5678' };\n */\nexport type AgentProfileUpdate = Pick<AgentLogin, 'loginOption' | 'dialNumber' | 'teamId'>;\n\n/**\n * Union type for all possible request body types.\n * @internal\n * @ignore\n */\nexport type RequestBody =\n  | SubscribeRequest\n  | Agent.Logout\n  | Agent.UserStationLogin\n  | Agent.StateChange\n  | Agent.BuddyAgents\n  | Contact.HoldResumePayload\n  | Contact.ResumeRecordingPayload\n  | Contact.ConsultPayload\n  | Contact.ConsultEndAPIPayload // API Payload accepts only QueueId wheres SDK API allows more params\n  | Contact.TransferPayLoad\n  | Contact.ConsultTransferPayLoad\n  | Contact.cancelCtq\n  | Contact.WrapupPayLoad\n  | Contact.DialerPayload;\n\n/**\n * Represents the options to fetch buddy agents for the logged in agent.\n * Buddy agents are other agents who can be consulted or transfered to.\n * @public\n * @example\n * const opts: BuddyAgents = { mediaType: 'telephony', state: 'Available' };\n * @ignore\n */\nexport type BuddyAgents = {\n  /**\n   * The media type channel to filter buddy agents.\n   * Determines which channel capability the returned agents must have.\n   */\n  mediaType: 'telephony' | 'chat' | 'social' | 'email';\n\n  /**\n   * Optional filter for agent state.\n   * If specified, returns only agents in that state.\n   * If omitted, returns both available and idle agents.\n   */\n  state?: 'Available' | 'Idle';\n};\n\n/**\n * Generic error structure for Contact Center SDK errors.\n * Contains detailed information about the error context.\n * @public\n * @example\n * const err: GenericError = new Error('Failed');\n * err.details = { type: 'ERR', orgId: 'org1', trackingId: 'track1', data: {} };\n * @ignore\n */\nexport interface GenericError extends Error {\n  /** Structured details about the error */\n  details: {\n    /** Error type identifier */\n    type: string;\n    /** Organization ID where the error occurred */\n    orgId: string;\n    /** Unique tracking ID for the error */\n    trackingId: string;\n    /** Additional error context data */\n    data: Record<string, any>;\n  };\n}\n\n/**\n * Response type for station login operations.\n * Either a success response with agent details or an error.\n * @public\n * @example\n * function handleLogin(resp: StationLoginResponse) { ... }\n */\nexport type StationLoginResponse = Agent.StationLoginSuccessResponse | Error;\n\n/**\n * Response type for station logout operations.\n * Either a success response with logout details or an error.\n * @public\n * @example\n * function handleLogout(resp: StationLogoutResponse) { ... }\n */\nexport type StationLogoutResponse = Agent.LogoutSuccess | Error;\n\n/**\n * Response type for station relogin operations.\n * Either a success response with relogin details or an error.\n * @public\n * @example\n * function handleReLogin(resp: StationReLoginResponse) { ... }\n * @ignore\n */\nexport type StationReLoginResponse = Agent.ReloginSuccess | Error;\n\n/**\n * Response type for agent state change operations.\n * Either a success response with state change details or an error.\n * @public\n * @example\n * function handleStateChange(resp: SetStateResponse) { ... }\n * @ignore\n */\nexport type SetStateResponse = Agent.StateChangeSuccess | Error;\n\n/**\n * AddressBook types\n */\nexport interface AddressBookEntry {\n  id: string;\n  organizationId?: string;\n  version?: number;\n  name: string;\n  number: string;\n  createdTime?: number;\n  lastUpdatedTime?: number;\n}\n\nexport type AddressBookEntriesResponse = PaginatedResponse<AddressBookEntry>;\n\nexport interface AddressBookEntrySearchParams extends BaseSearchParams {\n  addressBookId?: string;\n}\n\n/**\n * EntryPointRecord types\n */\nexport interface EntryPointRecord {\n  id: string;\n  name: string;\n  description?: string;\n  type: string;\n  isActive: boolean;\n  orgId: string;\n  createdAt?: string;\n  updatedAt?: string;\n  settings?: Record<string, any>;\n}\n\nexport type EntryPointListResponse = PaginatedResponse<EntryPointRecord>;\nexport type EntryPointSearchParams = BaseSearchParams;\n\n/**\n * Queue types\n */\nexport interface QueueSkillRequirement {\n  organizationId?: string;\n  id?: string;\n  version?: number;\n  skillId: string;\n  skillName?: string;\n  skillType?: string;\n  condition: string;\n  skillValue: string;\n  createdTime?: number;\n  lastUpdatedTime?: number;\n}\n\nexport interface QueueAgent {\n  id: string;\n  ciUserId?: string;\n}\n\nexport interface AgentGroup {\n  teamId: string;\n}\n\nexport interface CallDistributionGroup {\n  agentGroups: AgentGroup[];\n  order: number;\n  duration?: number;\n}\n\nexport interface AssistantSkillMapping {\n  assistantSkillId?: string;\n  assistantSkillUpdatedTime?: number;\n}\n\n/**\n * Configuration for a contact service queue\n * @public\n */\nexport interface ContactServiceQueue {\n  /** Organization ID */\n  organizationId?: string;\n  /** Unique identifier for the queue */\n  id?: string;\n  /** Version of the queue */\n  version?: number;\n  /** Name of the Contact Service Queue */\n  name: string;\n  /** Description of the queue */\n  description?: string;\n  /** Queue type (INBOUND, OUTBOUND) */\n  queueType: 'INBOUND' | 'OUTBOUND';\n  /** Whether to check agent availability */\n  checkAgentAvailability: boolean;\n  /** Channel type (TELEPHONY, EMAIL, SOCIAL_CHANNEL, CHAT, etc.) */\n  channelType: 'TELEPHONY' | 'EMAIL' | 'FAX' | 'CHAT' | 'VIDEO' | 'OTHERS' | 'SOCIAL_CHANNEL';\n  /** Social channel type for SOCIAL_CHANNEL channelType */\n  socialChannelType?:\n    | 'MESSAGEBIRD'\n    | 'MESSENGER'\n    | 'WHATSAPP'\n    | 'APPLE_BUSINESS_CHAT'\n    | 'GOOGLE_BUSINESS_MESSAGES';\n  /** Service level threshold in seconds */\n  serviceLevelThreshold: number;\n  /** Maximum number of simultaneous contacts */\n  maxActiveContacts: number;\n  /** Maximum time in queue in seconds */\n  maxTimeInQueue: number;\n  /** Default music in queue media file ID */\n  defaultMusicInQueueMediaFileId: string;\n  /** Timezone for routing strategies */\n  timezone?: string;\n  /** Whether the queue is active */\n  active: boolean;\n  /** Whether outdial campaign is enabled */\n  outdialCampaignEnabled?: boolean;\n  /** Whether monitoring is permitted */\n  monitoringPermitted: boolean;\n  /** Whether parking is permitted */\n  parkingPermitted: boolean;\n  /** Whether recording is permitted */\n  recordingPermitted: boolean;\n  /** Whether recording all calls is permitted */\n  recordingAllCallsPermitted: boolean;\n  /** Whether pausing recording is permitted */\n  pauseRecordingPermitted: boolean;\n  /** Recording pause duration in seconds */\n  recordingPauseDuration?: number;\n  /** Control flow script URL */\n  controlFlowScriptUrl: string;\n  /** IVR requeue URL */\n  ivrRequeueUrl: string;\n  /** Overflow number for telephony */\n  overflowNumber?: string;\n  /** Vendor ID */\n  vendorId?: string;\n  /** Routing type */\n  routingType: 'LONGEST_AVAILABLE_AGENT' | 'SKILLS_BASED' | 'CIRCULAR' | 'LINEAR';\n  /** Skills-based routing type */\n  skillBasedRoutingType?: 'LONGEST_AVAILABLE_AGENT' | 'BEST_AVAILABLE_AGENT';\n  /** Queue routing type */\n  queueRoutingType: 'TEAM_BASED' | 'SKILL_BASED' | 'AGENT_BASED';\n  /** Queue skill requirements */\n  queueSkillRequirements?: QueueSkillRequirement[];\n  /** List of agents for agent-based queue */\n  agents?: QueueAgent[];\n  /** Call distribution groups */\n  callDistributionGroups: CallDistributionGroup[];\n  /** XSP version */\n  xspVersion?: string;\n  /** Subscription ID */\n  subscriptionId?: string;\n  /** Assistant skill mapping */\n  assistantSkill?: AssistantSkillMapping;\n  /** Whether this is a system default queue */\n  systemDefault?: boolean;\n  /** User who last updated agents list */\n  agentsLastUpdatedByUserName?: string;\n  /** Email of user who last updated agents list */\n  agentsLastUpdatedByUserEmailPrefix?: string;\n  /** When agents list was last updated */\n  agentsLastUpdatedTime?: number;\n  /** Creation timestamp in epoch millis */\n  createdTime?: number;\n  /** Last updated timestamp in epoch millis */\n  lastUpdatedTime?: number;\n}\n\nexport type ContactServiceQueuesResponse = PaginatedResponse<ContactServiceQueue>;\n\nexport interface ContactServiceQueueSearchParams extends BaseSearchParams {\n  desktopProfileFilter?: boolean;\n  provisioningView?: boolean;\n  singleObjectResponse?: boolean;\n}\n\n/**\n * Response type for buddy agents query operations.\n * Either a success response with list of buddy agents or an error.\n * @public\n * @example\n * function handleBuddyAgents(resp: BuddyAgentsResponse) { ... }\n */\nexport type BuddyAgentsResponse = Agent.BuddyAgentsSuccess | Error;\n\n/**\n * Response type for device type update operations.\n * Either a success response with update confirmation or an error.\n * @public\n * @example\n * function handleUpdateDeviceType(resp: UpdateDeviceTypeResponse) { ... }\n */\nexport type UpdateDeviceTypeResponse = Agent.DeviceTypeUpdateSuccess | 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+{"version":3,"names":["HTTP_METHODS","exports","GET","POST","PATCH","PUT","DELETE","LOGGING_LEVEL","LoginOption","AGENT_DN","EXTENSION","BROWSER"],"sources":["types.ts"],"sourcesContent":["import {CallingClientConfig} from '@webex/calling';\nimport {\n  SubmitBehavioralEvent,\n  SubmitOperationalEvent,\n  SubmitBusinessEvent,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\nimport * as Agent from './services/agent/types';\nimport * as Contact from './services/task/types';\nimport {Profile} from './services/config/types';\nimport {PaginatedResponse, BaseSearchParams} from './utils/PageCache';\n\n/**\n * Generic type for converting a const enum object into a union type of its values.\n * @template T The enum object type\n * @internal\n * @ignore\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * HTTP methods supported by WebexRequest.\n * @enum {string}\n * @public\n * @example\n * const method: HTTP_METHODS = HTTP_METHODS.GET;\n * @ignore\n */\nexport const HTTP_METHODS = {\n  /** HTTP GET method for retrieving data */\n  GET: 'GET',\n  /** HTTP POST method for creating resources */\n  POST: 'POST',\n  /** HTTP PATCH method for partial updates */\n  PATCH: 'PATCH',\n  /** HTTP PUT method for complete updates */\n  PUT: 'PUT',\n  /** HTTP DELETE method for removing resources */\n  DELETE: 'DELETE',\n} as const;\n\n/**\n * Union type of HTTP methods.\n * @public\n * @example\n * function makeRequest(method: HTTP_METHODS) { ... }\n * @ignore\n */\nexport type HTTP_METHODS = Enum<typeof HTTP_METHODS>;\n\n/**\n * Payload for making requests to Webex APIs.\n * @public\n * @example\n * const payload: WebexRequestPayload = {\n *   service: 'identity',\n *   resource: '/users',\n *   method: HTTP_METHODS.GET\n * };\n * @ignore\n */\nexport type WebexRequestPayload = {\n  /** Service name to target */\n  service?: string;\n  /** Resource path within the service */\n  resource?: string;\n  /** HTTP method to use */\n  method?: HTTP_METHODS;\n  /** Full URI if not using service/resource pattern */\n  uri?: string;\n  /** Whether to add authorization header */\n  addAuthHeader?: boolean;\n  /** Custom headers to include in request */\n  headers?: {\n    [key: string]: string | null;\n  };\n  /** Request body data */\n  body?: object;\n  /** Expected response status code */\n  statusCode?: number;\n  /** Whether to parse response as JSON */\n  json?: boolean;\n};\n\n/**\n * Event listener function type.\n * @internal\n * @ignore\n */\ntype Listener = (e: string, data?: unknown) => void;\n\n/**\n * Event listener removal function type.\n * @internal\n * @ignore\n */\ntype ListenerOff = (e: string) => void;\n\n/**\n * Service host configuration.\n * @internal\n * @ignore\n */\ntype ServiceHost = {\n  /** Host URL/domain for the service */\n  host: string;\n  /** Time-to-live in seconds */\n  ttl: number;\n  /** Priority level for load balancing (lower is higher priority) */\n  priority: number;\n  /** Unique identifier for this host */\n  id: string;\n  /** Whether this is the home cluster for the user */\n  homeCluster?: boolean;\n};\n\n/**\n * Configuration options for the Contact Center Plugin.\n * @interface CCPluginConfig\n * @public\n * @example\n * const config: CCPluginConfig = {\n *   allowMultiLogin: true,\n *   allowAutomatedRelogin: false,\n *   clientType: 'browser',\n *   isKeepAliveEnabled: true,\n *   force: false,\n *   metrics: { clientName: 'myClient', clientType: 'browser' },\n *   logging: { enable: true, verboseEvents: false },\n *   callingClientConfig: { ... }\n * };\n */\nexport interface CCPluginConfig {\n  /** Whether to allow multiple logins from different devices */\n  allowMultiLogin: boolean;\n  /** Whether to automatically attempt relogin on connection loss */\n  allowAutomatedRelogin: boolean;\n  /** The type of client making the connection */\n  clientType: string;\n  /** Whether to enable keep-alive messages */\n  isKeepAliveEnabled: boolean;\n  /** Whether to force registration */\n  force: boolean;\n  /** Metrics configuration */\n  metrics: {\n    /** Name of the client for metrics */\n    clientName: string;\n    /** Type of client for metrics */\n    clientType: string;\n  };\n  /** Logging configuration */\n  logging: {\n    /** Whether to enable logging */\n    enable: boolean;\n    /** Whether to log verbose events */\n    verboseEvents: boolean;\n  };\n  /** Configuration for the calling client */\n  callingClientConfig: CallingClientConfig;\n}\n\n/**\n * Logger interface for standardized logging throughout the plugin.\n * @public\n * @example\n * logger.log('This is a log message');\n * logger.error('This is an error message');\n * @ignore\n */\nexport type Logger = {\n  /** Log general messages */\n  log: (payload: string) => void;\n  /** Log error messages */\n  error: (payload: string) => void;\n  /** Log warning messages */\n  warn: (payload: string) => void;\n  /** Log informational messages */\n  info: (payload: string) => void;\n  /** Log detailed trace messages */\n  trace: (payload: string) => void;\n  /** Log debug messages */\n  debug: (payload: string) => void;\n};\n\n/**\n * Contextual information for log entries.\n * @public\n * @ignore\n */\nexport interface LogContext {\n  /** Module name where the log originated */\n  module?: string;\n  /** Method name where the log originated */\n  method?: string;\n  interactionId?: string;\n  trackingId?: string;\n  /** Additional structured data to include in logs */\n  data?: Record<string, any>;\n  /** Error object to include in logs */\n  error?: Error | unknown;\n}\n\n/**\n * Available logging severity levels.\n * @enum {string}\n * @public\n * @example\n * const level: LOGGING_LEVEL = LOGGING_LEVEL.error;\n * @ignore\n */\nexport enum LOGGING_LEVEL {\n  /** Critical failures that require immediate attention */\n  error = 'ERROR',\n  /** Important issues that don't prevent the system from working */\n  warn = 'WARN',\n  /** General informational logs */\n  log = 'LOG',\n  /** Detailed information about system operation */\n  info = 'INFO',\n  /** Highly detailed diagnostic information */\n  trace = 'TRACE',\n}\n\n/**\n * Metadata for log uploads.\n * @public\n * @example\n * const meta: LogsMetaData = { feedbackId: 'fb123', correlationId: 'corr456' };\n * @ignore\n */\nexport type LogsMetaData = {\n  /** Optional feedback ID to associate with logs */\n  feedbackId?: string;\n  /** Optional correlation ID to track related operations */\n  correlationId?: string;\n};\n\n/**\n * Response from uploading logs to the server.\n * @public\n * @example\n * const response: UploadLogsResponse = { trackingid: 'track123', url: 'https://...', userId: 'user1' };\n */\nexport type UploadLogsResponse = {\n  /** Tracking ID for the upload request */\n  trackingid?: string;\n  /** URL where the logs can be accessed */\n  url?: string;\n  /** ID of the user who uploaded logs */\n  userId?: string;\n  /** Feedback ID associated with the logs */\n  feedbackId?: string;\n  /** Correlation ID for tracking related operations */\n  correlationId?: string;\n};\n\n/**\n * Internal Webex SDK interfaces needed for plugin integration.\n * @internal\n * @ignore\n */\ninterface IWebexInternal {\n  /** Mercury service for real-time messaging */\n  mercury: {\n    /** Register an event listener */\n    on: Listener;\n    /** Remove an event listener */\n    off: ListenerOff;\n    /** Establish a connection to the Mercury service */\n    connect: () => Promise<void>;\n    /** Disconnect from the Mercury service */\n    disconnect: () => Promise<void>;\n    /** Whether Mercury is currently connected */\n    connected: boolean;\n    /** Whether Mercury is in the process of connecting */\n    connecting: boolean;\n  };\n  /** Device information */\n  device: {\n    /** Current WDM URL */\n    url: string;\n    /** Current user's ID */\n    userId: string;\n    /** Current organization ID */\n    orgId: string;\n    /** Device version */\n    version: string;\n    /** Calling behavior configuration */\n    callingBehavior: string;\n  };\n  /** Presence service */\n  presence: unknown;\n  /** Services discovery and management */\n  services: {\n    /** Get a service URL by name */\n    get: (service: string) => string;\n    /** Wait for service catalog to be loaded */\n    waitForCatalog: (service: string) => Promise<void>;\n    /** Host catalog for service discovery */\n    _hostCatalog: Record<string, ServiceHost[]>;\n    /** Service URLs cache */\n    _serviceUrls: {\n      /** Mobius calling service */\n      mobius: string;\n      /** Identity service */\n      identity: string;\n      /** Janus media server */\n      janus: string;\n      /** WDM (WebEx Device Management) service */\n      wdm: string;\n      /** BroadWorks IDP proxy service */\n      broadworksIdpProxy: string;\n      /** Hydra API service */\n      hydra: string;\n      /** Mercury API service */\n      mercuryApi: string;\n      /** UC Management gateway service */\n      'ucmgmt-gateway': string;\n      /** Contacts service */\n      contactsService: string;\n    };\n  };\n  /** Metrics collection services */\n  newMetrics: {\n    /** Submit behavioral events (user actions) */\n    submitBehavioralEvent: SubmitBehavioralEvent;\n    /** Submit operational events (system operations) */\n    submitOperationalEvent: SubmitOperationalEvent;\n    /** Submit business events (business outcomes) */\n    submitBusinessEvent: SubmitBusinessEvent;\n  };\n  /** Support functionality */\n  support: {\n    /** Submit logs to server */\n    submitLogs: (\n      metaData: LogsMetaData,\n      logs: string,\n      options: {\n        /** Whether to submit full logs or just differences */\n        type: 'diff' | 'full';\n      }\n    ) => Promise<UploadLogsResponse>;\n  };\n}\n\n/**\n * Interface representing the WebexSDK core functionality.\n * @interface WebexSDK\n * @public\n * @example\n * const sdk: WebexSDK = ...;\n * sdk.request({ service: 'identity', resource: '/users', method: HTTP_METHODS.GET });\n * @ignore\n */\nexport interface WebexSDK {\n  /** Version of the WebexSDK */\n  version: string;\n  /** Whether the SDK can authorize requests */\n  canAuthorize: boolean;\n  /** Credentials management */\n  credentials: {\n    /** Get the user token for authentication */\n    getUserToken: () => Promise<string>;\n    /** Get the organization ID */\n    getOrgId: () => string;\n  };\n  /** Whether the SDK is ready for use */\n  ready: boolean;\n  /** Make a request to the Webex APIs */\n  request: <T>(payload: WebexRequestPayload) => Promise<T>;\n  /** Register a one-time event handler */\n  once: (event: string, callBack: () => void) => void;\n  /** Internal plugins and services */\n  internal: IWebexInternal;\n  /** Logger instance */\n  logger: Logger;\n}\n\n/**\n * An interface for the `ContactCenter` class.\n * The `ContactCenter` package is designed to provide a set of APIs to perform various operations for the Agent flow within Webex Contact Center.\n * @public\n * @example\n * const cc: IContactCenter = ...;\n * cc.register().then(profile => { ... });\n * @ignore\n */\nexport interface IContactCenter {\n  /**\n   * Initialize the CC SDK by setting up the contact center mercury connection.\n   * This establishes WebSocket connectivity for real-time communication.\n   *\n   * @returns A Promise that resolves to the agent's profile upon successful registration\n   * @public\n   * @example\n   * cc.register().then(profile => { ... });\n   */\n  register(): Promise<Profile>;\n}\n\n/**\n * Generic HTTP response structure.\n * @public\n * @example\n * const response: IHttpResponse = { body: {}, statusCode: 200, method: 'GET', headers: {}, url: '...' };\n * @ignore\n */\nexport interface IHttpResponse {\n  /** Response body content */\n  body: any;\n  /** HTTP status code */\n  statusCode: number;\n  /** HTTP method used for the request */\n  method: string;\n  /** Response headers */\n  headers: Headers;\n  /** Request URL */\n  url: string;\n}\n\n/**\n * Supported login options for agent authentication.\n * @public\n * @example\n * const option: LoginOption = LoginOption.AGENT_DN;\n * @ignore\n */\nexport const LoginOption = {\n  /** Login using agent's direct number */\n  AGENT_DN: 'AGENT_DN',\n  /** Login using an extension number */\n  EXTENSION: 'EXTENSION',\n  /** Login using browser WebRTC capabilities */\n  BROWSER: 'BROWSER',\n} as const;\n\n/**\n * Union type of login options.\n * @public\n * @example\n * function login(option: LoginOption) { ... }\n * @ignore\n */\nexport type LoginOption = Enum<typeof LoginOption>;\n\n/**\n * Request payload for subscribing to the contact center websocket.\n * @public\n * @example\n * const req: SubscribeRequest = { force: true, isKeepAliveEnabled: true, clientType: 'browser', allowMultiLogin: false };\n * @ignore\n */\nexport type SubscribeRequest = {\n  /** Whether to force connection even if another exists */\n  force: boolean;\n  /** Whether to send keepalive messages */\n  isKeepAliveEnabled: boolean;\n  /** Type of client connecting */\n  clientType: string;\n  /** Whether to allow login from multiple devices */\n  allowMultiLogin: boolean;\n};\n\n/**\n * Represents the response from getListOfTeams method.\n * Teams are groups of agents that can be managed together.\n * @public\n * @example\n * const team: Team = { id: 'team1', name: 'Support', desktopLayoutId: 'layout1' };\n * @ignore\n */\nexport type Team = {\n  /**\n   * Unique identifier of the team.\n   */\n  id: string;\n\n  /**\n   * Display name of the team.\n   */\n  name: string;\n\n  /**\n   * Associated desktop layout ID for the team.\n   * Controls how the agent desktop is displayed for team members.\n   */\n  desktopLayoutId?: string;\n};\n\n/**\n * Represents the request to perform agent login.\n * @public\n * @example\n * const login: AgentLogin = { dialNumber: '1234', teamId: 'team1', loginOption: LoginOption.AGENT_DN };\n */\nexport type AgentLogin = {\n  /**\n   * A dialNumber field contains the number to dial such as a route point or extension.\n   * Required for AGENT_DN and EXTENSION login options.\n   */\n  dialNumber?: string;\n\n  /**\n   * The unique ID representing a team of users.\n   * The agent must belong to this team.\n   */\n  teamId: string;\n\n  /**\n   * The loginOption field specifies the type of login method.\n   * Controls how calls are delivered to the agent.\n   */\n  loginOption: LoginOption;\n};\n\n/**\n * Represents the request to update agent profile settings.\n * @public\n * @example\n * const update: AgentProfileUpdate = { loginOption: LoginOption.BROWSER, dialNumber: '5678' };\n */\nexport type AgentProfileUpdate = Pick<AgentLogin, 'loginOption' | 'dialNumber' | 'teamId'>;\n\n/**\n * Union type for all possible request body types.\n * @internal\n * @ignore\n */\nexport type RequestBody =\n  | SubscribeRequest\n  | Agent.Logout\n  | Agent.UserStationLogin\n  | Agent.StateChange\n  | Agent.BuddyAgents\n  | Contact.HoldResumePayload\n  | Contact.ResumeRecordingPayload\n  | Contact.ConsultPayload\n  | Contact.ConsultEndAPIPayload // API Payload accepts only QueueId wheres SDK API allows more params\n  | Contact.TransferPayLoad\n  | Contact.ConsultTransferPayLoad\n  | Contact.cancelCtq\n  | Contact.WrapupPayLoad\n  | Contact.DialerPayload;\n\n/**\n * Represents the options to fetch buddy agents for the logged in agent.\n * Buddy agents are other agents who can be consulted or transfered to.\n * @public\n * @example\n * const opts: BuddyAgents = { mediaType: 'telephony', state: 'Available' };\n * @ignore\n */\nexport type BuddyAgents = {\n  /**\n   * The media type channel to filter buddy agents.\n   * Determines which channel capability the returned agents must have.\n   */\n  mediaType: 'telephony' | 'chat' | 'social' | 'email';\n\n  /**\n   * Optional filter for agent state.\n   * If specified, returns only agents in that state.\n   * If omitted, returns both available and idle agents.\n   */\n  state?: 'Available' | 'Idle';\n};\n\n/**\n * Generic error structure for Contact Center SDK errors.\n * Contains detailed information about the error context.\n * @public\n * @example\n * const err: GenericError = new Error('Failed');\n * err.details = { type: 'ERR', orgId: 'org1', trackingId: 'track1', data: {} };\n * @ignore\n */\nexport interface GenericError extends Error {\n  /** Structured details about the error */\n  details: {\n    /** Error type identifier */\n    type: string;\n    /** Organization ID where the error occurred */\n    orgId: string;\n    /** Unique tracking ID for the error */\n    trackingId: string;\n    /** Additional error context data */\n    data: Record<string, any>;\n  };\n}\n\n/**\n * Response type for station login operations.\n * Either a success response with agent details or an error.\n * @public\n * @example\n * function handleLogin(resp: StationLoginResponse) { ... }\n */\nexport type StationLoginResponse = Agent.StationLoginSuccessResponse | Error;\n\n/**\n * Response type for station logout operations.\n * Either a success response with logout details or an error.\n * @public\n * @example\n * function handleLogout(resp: StationLogoutResponse) { ... }\n */\nexport type StationLogoutResponse = Agent.LogoutSuccess | Error;\n\n/**\n * Response type for station relogin operations.\n * Either a success response with relogin details or an error.\n * @public\n * @example\n * function handleReLogin(resp: StationReLoginResponse) { ... }\n * @ignore\n */\nexport type StationReLoginResponse = Agent.ReloginSuccess | Error;\n\n/**\n * Response type for agent state change operations.\n * Either a success response with state change details or an error.\n * @public\n * @example\n * function handleStateChange(resp: SetStateResponse) { ... }\n * @ignore\n */\nexport type SetStateResponse = Agent.StateChangeSuccess | Error;\n\n/**\n * AddressBook types\n */\nexport interface AddressBookEntry {\n  id: string;\n  organizationId?: string;\n  version?: number;\n  name: string;\n  number: string;\n  createdTime?: number;\n  lastUpdatedTime?: number;\n}\n\nexport type AddressBookEntriesResponse = PaginatedResponse<AddressBookEntry>;\n\nexport interface AddressBookEntrySearchParams extends BaseSearchParams {\n  addressBookId?: string;\n}\n\n/**\n * EntryPointRecord types\n */\nexport interface EntryPointRecord {\n  id: string;\n  name: string;\n  description?: string;\n  type: string;\n  isActive: boolean;\n  orgId: string;\n  createdAt?: string;\n  updatedAt?: string;\n  settings?: Record<string, any>;\n}\n\nexport type EntryPointListResponse = PaginatedResponse<EntryPointRecord>;\nexport type EntryPointSearchParams = BaseSearchParams;\n\n/**\n * Queue types\n */\nexport interface QueueSkillRequirement {\n  organizationId?: string;\n  id?: string;\n  version?: number;\n  skillId: string;\n  skillName?: string;\n  skillType?: string;\n  condition: string;\n  skillValue: string;\n  createdTime?: number;\n  lastUpdatedTime?: number;\n}\n\nexport interface QueueAgent {\n  id: string;\n  ciUserId?: string;\n}\n\nexport interface AgentGroup {\n  teamId: string;\n}\n\nexport interface CallDistributionGroup {\n  agentGroups: AgentGroup[];\n  order: number;\n  duration?: number;\n}\n\nexport interface AssistantSkillMapping {\n  assistantSkillId?: string;\n  assistantSkillUpdatedTime?: number;\n}\n\n/**\n * Configuration for a contact service queue\n * @public\n */\nexport interface ContactServiceQueue {\n  /** Organization ID */\n  organizationId?: string;\n  /** Unique identifier for the queue */\n  id?: string;\n  /** Version of the queue */\n  version?: number;\n  /** Name of the Contact Service Queue */\n  name: string;\n  /** Description of the queue */\n  description?: string;\n  /** Queue type (INBOUND, OUTBOUND) */\n  queueType: 'INBOUND' | 'OUTBOUND';\n  /** Whether to check agent availability */\n  checkAgentAvailability: boolean;\n  /** Channel type (TELEPHONY, EMAIL, SOCIAL_CHANNEL, CHAT, etc.) */\n  channelType: 'TELEPHONY' | 'EMAIL' | 'FAX' | 'CHAT' | 'VIDEO' | 'OTHERS' | 'SOCIAL_CHANNEL';\n  /** Social channel type for SOCIAL_CHANNEL channelType */\n  socialChannelType?:\n    | 'MESSAGEBIRD'\n    | 'MESSENGER'\n    | 'WHATSAPP'\n    | 'APPLE_BUSINESS_CHAT'\n    | 'GOOGLE_BUSINESS_MESSAGES';\n  /** Service level threshold in seconds */\n  serviceLevelThreshold: number;\n  /** Maximum number of simultaneous contacts */\n  maxActiveContacts: number;\n  /** Maximum time in queue in seconds */\n  maxTimeInQueue: number;\n  /** Default music in queue media file ID */\n  defaultMusicInQueueMediaFileId: string;\n  /** Timezone for routing strategies */\n  timezone?: string;\n  /** Whether the queue is active */\n  active: boolean;\n  /** Whether outdial campaign is enabled */\n  outdialCampaignEnabled?: boolean;\n  /** Whether monitoring is permitted */\n  monitoringPermitted: boolean;\n  /** Whether parking is permitted */\n  parkingPermitted: boolean;\n  /** Whether recording is permitted */\n  recordingPermitted: boolean;\n  /** Whether recording all calls is permitted */\n  recordingAllCallsPermitted: boolean;\n  /** Whether pausing recording is permitted */\n  pauseRecordingPermitted: boolean;\n  /** Recording pause duration in seconds */\n  recordingPauseDuration?: number;\n  /** Control flow script URL */\n  controlFlowScriptUrl: string;\n  /** IVR requeue URL */\n  ivrRequeueUrl: string;\n  /** Overflow number for telephony */\n  overflowNumber?: string;\n  /** Vendor ID */\n  vendorId?: string;\n  /** Routing type */\n  routingType: 'LONGEST_AVAILABLE_AGENT' | 'SKILLS_BASED' | 'CIRCULAR' | 'LINEAR';\n  /** Skills-based routing type */\n  skillBasedRoutingType?: 'LONGEST_AVAILABLE_AGENT' | 'BEST_AVAILABLE_AGENT';\n  /** Queue routing type */\n  queueRoutingType: 'TEAM_BASED' | 'SKILL_BASED' | 'AGENT_BASED';\n  /** Queue skill requirements */\n  queueSkillRequirements?: QueueSkillRequirement[];\n  /** List of agents for agent-based queue */\n  agents?: QueueAgent[];\n  /** Call distribution groups */\n  callDistributionGroups: CallDistributionGroup[];\n  /** XSP version */\n  xspVersion?: string;\n  /** Subscription ID */\n  subscriptionId?: string;\n  /** Assistant skill mapping */\n  assistantSkill?: AssistantSkillMapping;\n  /** Whether this is a system default queue */\n  systemDefault?: boolean;\n  /** User who last updated agents list */\n  agentsLastUpdatedByUserName?: string;\n  /** Email of user who last updated agents list */\n  agentsLastUpdatedByUserEmailPrefix?: string;\n  /** When agents list was last updated */\n  agentsLastUpdatedTime?: number;\n  /** Creation timestamp in epoch millis */\n  createdTime?: number;\n  /** Last updated timestamp in epoch millis */\n  lastUpdatedTime?: number;\n}\n\nexport type ContactServiceQueuesResponse = PaginatedResponse<ContactServiceQueue>;\n\nexport interface ContactServiceQueueSearchParams extends BaseSearchParams {\n  desktopProfileFilter?: boolean;\n  provisioningView?: boolean;\n  singleObjectResponse?: boolean;\n}\n\n/**\n * Response type for buddy agents query operations.\n * Either a success response with list of buddy agents or an error.\n * @public\n * @example\n * function handleBuddyAgents(resp: BuddyAgentsResponse) { ... }\n */\nexport type BuddyAgentsResponse = Agent.BuddyAgentsSuccess | Error;\n\n/**\n * Response type for device type update operations.\n * Either a success response with update confirmation or an error.\n * @public\n * @example\n * function handleUpdateDeviceType(resp: UpdateDeviceTypeResponse) { ... }\n */\nexport type UpdateDeviceTypeResponse = Agent.DeviceTypeUpdateSuccess | 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package/dist/utils/PageCache.js

@@ -5,7 +5,7 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.default = exports.PageCache = exports.PAGINATION_DEFAULTS = void 0;
 var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
-function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 /**
  * Common pagination metadata interface used across all APIs.
  * @public

package/dist/utils/PageCache.js.map

@@ -1 +1 @@
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The type of data items in the response\n */\nexport interface PaginatedResponse<T> {\n  /** Array of data items */\n  data: T[];\n  /** Pagination metadata */\n  meta: PaginationMeta;\n}\n\n/**\n * Common search and pagination parameters interface.\n * @public\n */\nexport interface BaseSearchParams {\n  /** Search keyword */\n  search?: string;\n  /** Filter criteria using RSQL syntax */\n  filter?: string;\n  /** Attributes to be returned */\n  attributes?: string;\n  /** Page number (starts from 0) */\n  page?: number;\n  /** Number of items per page */\n  pageSize?: number;\n  /** Sort field */\n  sortBy?: string;\n  /** Sort direction */\n  sortOrder?: 'asc' | 'desc';\n}\n\n/**\n * Default pagination constants used across all APIs.\n * @public\n */\nexport const PAGINATION_DEFAULTS = {\n  /** Default page number */\n  PAGE: 0,\n  /** Default page size */\n  PAGE_SIZE: 100,\n} as const;\n\n/**\n * Interface for cached page entry with metadata\n * @public\n */\nexport interface PageCacheEntry<T> {\n  /** Cached data items for this page */\n  data: T[];\n  /** Timestamp when this page was cached */\n  timestamp: number;\n  /** Total metadata if available */\n  totalMeta?: {\n    totalPages?: number;\n    totalRecords?: number;\n  };\n}\n\n/**\n * Interface for cache validation parameters\n * @public\n */\nexport interface CacheValidationParams {\n  /** Search query parameter */\n  search?: string;\n  /** Filter parameter */\n  filter?: string;\n  /** Attributes parameter */\n  attributes?: string;\n  /** Sort by parameter */\n  sortBy?: string;\n}\n\n/**\n * Default cache TTL in minutes\n */\nconst DEFAULT_CACHE_TTL_MINUTES = 5;\n\n/**\n * Page cache utility class for managing paginated API response caching.\n * Provides consistent caching behavior across all Contact Center APIs.\n *\n * @class PageCache\n * @public\n * @template T - The type of data items being cached\n * @example\n * ```typescript\n * // Create a cache instance for a specific data type\n * const cache = new PageCache<AddressBookEntry>('AddressBook');\n *\n * // Check if we can use cache (no search/filter parameters)\n * if (cache.canUseCache({ search, filter })) {\n *   const cacheKey = cache.buildCacheKey(orgId, page, pageSize);\n *   const cachedPage = cache.getCachedPage(cacheKey);\n *\n *   if (cachedPage) {\n *     return cachedPage.data;\n *   }\n * }\n *\n * // Cache API response\n * cache.cachePage(cacheKey, responseData, responseMeta);\n * ```\n */\nexport class PageCache<T> {\n  private cache: Map<string, PageCacheEntry<T>> = new Map();\n  private apiName: string;\n\n  /**\n   * Creates an instance of PageCache\n   * @param {string} apiName - Name of the API using this cache (for logging)\n   * @public\n   */\n  constructor(apiName: string) {\n    this.apiName = apiName;\n  }\n\n  /**\n   * Checks if cache can be used for the given parameters.\n   * Cache is only used for simple pagination without search/filter/attributes/sort.\n   * @param {CacheValidationParams} params - Parameters to validate\n   * @returns {boolean} True if cache can be used\n   * @public\n   */\n  public canUseCache(params: CacheValidationParams): boolean {\n    const {search, filter, attributes, sortBy} = params;\n\n    return !search && !filter && !attributes && !sortBy;\n  }\n\n  /**\n   * Builds a cache key for the given parameters\n   * @param {string} orgId - Organization ID\n   * @param {number} page - Page number\n   * @param {number} pageSize - Page size\n   * @returns {string} Cache key\n   * @public\n   */\n  public buildCacheKey(orgId: string, page: number, pageSize: number): string {\n    return `${orgId}:${page}:${pageSize}`;\n  }\n\n  /**\n   * Gets a cached page if it exists and is valid\n   * @param {string} cacheKey - Cache key to look up\n   * @returns {PageCacheEntry<T> | null} Cached page entry or null if not found/expired\n   * @public\n   */\n  public getCachedPage(cacheKey: string): PageCacheEntry<T> | null {\n    const cachedEntry = this.cache.get(cacheKey);\n\n    if (!cachedEntry) {\n      return null;\n    }\n\n    // Check if cache entry is expired\n    const now = Date.now();\n    const cacheAge = (now - 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The type of data items being cached\n * @example\n * ```typescript\n * // Create a cache instance for a specific data type\n * const cache = new PageCache<AddressBookEntry>('AddressBook');\n *\n * // Check if we can use cache (no search/filter parameters)\n * if (cache.canUseCache({ search, filter })) {\n *   const cacheKey = cache.buildCacheKey(orgId, page, pageSize);\n *   const cachedPage = cache.getCachedPage(cacheKey);\n *\n *   if (cachedPage) {\n *     return cachedPage.data;\n *   }\n * }\n *\n * // Cache API response\n * cache.cachePage(cacheKey, responseData, responseMeta);\n * ```\n */\nexport class PageCache<T> {\n  private cache: Map<string, PageCacheEntry<T>> = new Map();\n  private apiName: string;\n\n  /**\n   * Creates an instance of PageCache\n   * @param {string} apiName - Name of the API using this cache (for logging)\n   * @public\n   */\n  constructor(apiName: string) {\n    this.apiName = apiName;\n  }\n\n  /**\n   * Checks if cache can be used for the given parameters.\n   * Cache is only used for simple pagination without search/filter/attributes/sort.\n   * @param {CacheValidationParams} params - Parameters to validate\n   * @returns {boolean} True if cache can be used\n   * @public\n   */\n  public canUseCache(params: CacheValidationParams): boolean {\n    const {search, filter, attributes, sortBy} = params;\n\n    return !search && !filter && !attributes && !sortBy;\n  }\n\n  /**\n   * Builds a cache key for the given parameters\n   * @param {string} orgId - Organization ID\n   * @param {number} page - Page number\n   * @param {number} pageSize - Page size\n   * @returns {string} Cache key\n   * @public\n   */\n  public buildCacheKey(orgId: string, page: number, pageSize: number): string {\n    return `${orgId}:${page}:${pageSize}`;\n  }\n\n  /**\n   * Gets a cached page if it exists and is valid\n   * @param {string} cacheKey - Cache key to look up\n   * @returns {PageCacheEntry<T> | null} Cached page entry or null if not found/expired\n   * @public\n   */\n  public getCachedPage(cacheKey: string): PageCacheEntry<T> | null {\n    const cachedEntry = this.cache.get(cacheKey);\n\n    if (!cachedEntry) {\n      return null;\n    }\n\n    // Check if cache entry is expired\n    const now = Date.now();\n    const cacheAge = (now - cachedEntry.timestamp) / (1000 * 60); // in minutes\n\n    if (cacheAge >= DEFAULT_CACHE_TTL_MINUTES) {\n      LoggerProxy.log(`Cache entry expired for key: ${cacheKey}`, {\n        module: this.apiName,\n        method: 'getCachedPage',\n      });\n      this.cache.delete(cacheKey);\n\n      return null;\n    }\n\n    return cachedEntry;\n  }\n\n  /**\n   * Caches a page of data with metadata\n   * @param {string} cacheKey - Cache key\n   * @param {T[]} data - Data items to cache\n   * @param {any} meta - Metadata from API response\n   * @public\n   */\n  public cachePage(cacheKey: string, data: T[], meta?: any): void {\n    const cacheEntry: PageCacheEntry<T> = {\n      data,\n      timestamp: Date.now(),\n      totalMeta: meta\n        ? {\n            totalPages: meta.totalPages,\n            totalRecords: meta.totalRecords || meta.totalItems,\n          }\n        : undefined,\n    };\n\n    this.cache.set(cacheKey, cacheEntry);\n\n    LoggerProxy.log(`Cached page with ${data.length} items for key: ${cacheKey}`, {\n      module: this.apiName,\n      method: 'cachePage',\n    });\n  }\n\n  /**\n   * Clears all cached entries\n   * @public\n   */\n  public clearCache(): void {\n    const cacheSize = this.cache.size;\n    this.cache.clear();\n\n    LoggerProxy.log(`Cleared ${cacheSize} cache entries`, {\n      module: this.apiName,\n      method: 'clearCache',\n    });\n  }\n\n  /**\n   * Gets the current number of cached entries\n   * @returns {number} Number of cached entries\n   * @public\n   */\n  public getCacheSize(): number {\n    return this.cache.size;\n  }\n}\n\nexport default PageCache;\n"],"mappings":";;;;;;AAAA,IAAAA,YAAA,GAAAC,sBAAA,CAAAC,OAAA;AAA0C,SAAAD,uBAAAE,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAE1C;AACA;AACA;AACA;AACA;;AAoBA;AACA;AACA;AACA;AACA;;AAQA;AACA;AACA;AACA;;AAkBA;AACA;AACA;AACA;AACO,MAAMG,mBAAmB,GAAAC,OAAA,CAAAD,mBAAA,GAAG;EACjC;EACAE,IAAI,EAAE,CAAC;EACP;EACAC,SAAS,EAAE;AACb,CAAU;;AAEV;AACA;AACA;AACA;;AAaA;AACA;AACA;AACA;;AAYA;AACA;AACA;AACA,MAAMC,yBAAyB,GAAG,CAAC;;AAEnC;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,SAAS,CAAI;EAChBC,KAAK,GAAmC,IAAIC,GAAG,CAAC,CAAC;EAGzD;AACF;AACA;AACA;AACA;EACEC,WAAWA,CAACC,OAAe,EAAE;IAC3B,IAAI,CAACA,OAAO,GAAGA,OAAO;EACxB;;EAEA;AACF;AACA;AACA;AACA;AACA;AACA;EACSC,WAAWA,CAACC,MAA6B,EAAW;IACzD,MAAM;MAACC,MAAM;MAAEC,MAAM;MAAEC,UAAU;MAAEC;IAAM,CAAC,GAAGJ,MAAM;IAEnD,OAAO,CAACC,MAAM,IAAI,CAACC,MAAM,IAAI,CAACC,UAAU,IAAI,CAACC,MAAM;EACrD;;EAEA;AACF;AACA;AACA;AACA;AACA;AACA;AACA;EACSC,aAAaA,CAACC,KAAa,EAAEC,IAAY,EAAEC,QAAgB,EAAU;IAC1E,OAAO,GAAGF,KAAK,IAAIC,IAAI,IAAIC,QAAQ,EAAE;EACvC;;EAEA;AACF;AACA;AACA;AACA;AACA;EACSC,aAAaA,CAACC,QAAgB,EAA4B;IAC/D,MAAMC,WAAW,GAAG,IAAI,CAAChB,KAAK,CAACiB,GAAG,CAACF,QAAQ,CAAC;IAE5C,IAAI,CAACC,WAAW,EAAE;MAChB,OAAO,IAAI;IACb;;IAEA;IACA,MAAME,GAAG,GAAGC,IAAI,CAACD,GAAG,CAAC,CAAC;IACtB,MAAME,QAAQ,GAAG,CAACF,GAAG,GAAGF,WAAW,CAACK,SAAS,KAAK,IAAI,GAAG,EAAE,CAAC,CAAC,CAAC;;IAE9D,IAAID,QAAQ,IAAItB,yBAAyB,EAAE;MACzCwB,oBAAW,CAACC,GAAG,CAAC,gCAAgCR,QAAQ,EAAE,EAAE;QAC1DS,MAAM,EAAE,IAAI,CAACrB,OAAO;QACpBsB,MAAM,EAAE;MACV,CAAC,CAAC;MACF,IAAI,CAACzB,KAAK,CAAC0B,MAAM,CAACX,QAAQ,CAAC;MAE3B,OAAO,IAAI;IACb;IAEA,OAAOC,WAAW;EACpB;;EAEA;AACF;AACA;AACA;AACA;AACA;AACA;EACSW,SAASA,CAACZ,QAAgB,EAAEa,IAAS,EAAEC,IAAU,EAAQ;IAC9D,MAAMC,UAA6B,GAAG;MACpCF,IAAI;MACJP,SAAS,EAAEF,IAAI,CAACD,GAAG,CAAC,CAAC;MACrBa,SAAS,EAAEF,IAAI,GACX;QACEG,UAAU,EAAEH,IAAI,CAACG,UAAU;QAC3BC,YAAY,EAAEJ,IAAI,CAACI,YAAY,IAAIJ,IAAI,CAACK;MAC1C,CAAC,GACDC;IACN,CAAC;IAED,IAAI,CAACnC,KAAK,CAACoC,GAAG,CAACrB,QAAQ,EAAEe,UAAU,CAAC;IAEpCR,oBAAW,CAACC,GAAG,CAAC,oBAAoBK,IAAI,CAACS,MAAM,mBAAmBtB,QAAQ,EAAE,EAAE;MAC5ES,MAAM,EAAE,IAAI,CAACrB,OAAO;MACpBsB,MAAM,EAAE;IACV,CAAC,CAAC;EACJ;;EAEA;AACF;AACA;AACA;EACSa,UAAUA,CAAA,EAAS;IACxB,MAAMC,SAAS,GAAG,IAAI,CAACvC,KAAK,CAACwC,IAAI;IACjC,IAAI,CAACxC,KAAK,CAACyC,KAAK,CAAC,CAAC;IAElBnB,oBAAW,CAACC,GAAG,CAAC,WAAWgB,SAAS,gBAAgB,EAAE;MACpDf,MAAM,EAAE,IAAI,CAACrB,OAAO;MACpBsB,MAAM,EAAE;IACV,CAAC,CAAC;EACJ;;EAEA;AACF;AACA;AACA;AACA;EACSiB,YAAYA,CAAA,EAAW;IAC5B,OAAO,IAAI,CAAC1C,KAAK,CAACwC,IAAI;EACxB;AACF;AAAC7C,OAAA,CAAAI,SAAA,GAAAA,SAAA;AAAA,IAAA4C,QAAA,GAAAhD,OAAA,CAAAF,OAAA,GAEcM,SAAS","ignoreList":[]}

package/dist/webex-config.js.map

@@ -1 +1 @@
-{"version":3,"names":["_webexCore","require","_default","exports","default","hydra","process","env","HYDRA_SERVICE_URL","hydraServiceUrl","credentials","device","validateDomains","ephemeral","storage","boundedAdapter","MemoryStoreAdapter","unboundedAdapter"],"sources":["webex-config.ts"],"sourcesContent":["import {MemoryStoreAdapter} from '@webex/webex-core';\n\n/**\n * Default Webex SDK configuration for Contact Center integration.\n *\n * @public\n * @example\n * import webexConfig from './webex-config';\n * const hydraUrl = webexConfig.hydra;\n */\nexport default {\n  /**\n   * URL for the Hydra API service.\n   * @type {string}\n   * @public\n   * @default process.env.HYDRA_SERVICE_URL || 'https://api.ciscospark.com/v1'\n   */\n  hydra: process.env.HYDRA_SERVICE_URL || 'https://api.ciscospark.com/v1',\n  /**\n   * Alias for the Hydra API service URL.\n   * @type {string}\n   * @public\n   * @default process.env.HYDRA_SERVICE_URL || 'https://api.ciscospark.com/v1'\n   */\n  hydraServiceUrl: process.env.HYDRA_SERVICE_URL || 'https://api.ciscospark.com/v1',\n  /**\n   * Credentials configuration (empty by default).\n   * @type {object}\n   * @public\n   */\n  credentials: {},\n  /**\n   * Device configuration options.\n   * @type {object}\n   * @public\n   * @property {boolean} validateDomains - Whether to validate device domains.\n   * @property {boolean} ephemeral - Whether the device is ephemeral.\n   */\n  device: {\n    validateDomains: true,\n    ephemeral: true,\n  },\n  /**\n   * Storage configuration for the SDK.\n   * @type {object}\n   * @public\n   * @property {typeof MemoryStoreAdapter} boundedAdapter - Adapter for bounded storage.\n   * @property {typeof MemoryStoreAdapter} unboundedAdapter - Adapter for unbounded storage.\n   */\n  storage: {\n    boundedAdapter: MemoryStoreAdapter,\n    unboundedAdapter: MemoryStoreAdapter,\n  },\n};\n"],"mappings":";;;;;;AAAA,IAAAA,UAAA,GAAAC,OAAA;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAPA,IAAAC,QAAA,GAAAC,OAAA,CAAAC,OAAA,GAQe;EACb;AACF;AACA;AACA;AACA;AACA;EACEC,KAAK,EAAEC,OAAO,CAACC,GAAG,CAACC,iBAAiB,IAAI,+BAA+B;EACvE;AACF;AACA;AACA;AACA;AACA;EACEC,eAAe,EAAEH,OAAO,CAACC,GAAG,CAACC,iBAAiB,IAAI,+BAA+B;EACjF;AACF;AACA;AACA;AACA;EACEE,WAAW,EAAE,CAAC,CAAC;EACf;AACF;AACA;AACA;AACA;AACA;AACA;EACEC,MAAM,EAAE;IACNC,eAAe,EAAE,IAAI;IACrBC,SAAS,EAAE;EACb,CAAC;EACD;AACF;AACA;AACA;AACA;AACA;AACA;EACEC,OAAO,EAAE;IACPC,cAAc,EAAEC,6BAAkB;IAClCC,gBAAgB,EAAED;EACpB;AACF,CAAC"}
+{"version":3,"names":["_webexCore","require","_default","exports","default","hydra","process","env","HYDRA_SERVICE_URL","hydraServiceUrl","credentials","device","validateDomains","ephemeral","storage","boundedAdapter","MemoryStoreAdapter","unboundedAdapter"],"sources":["webex-config.ts"],"sourcesContent":["import {MemoryStoreAdapter} from '@webex/webex-core';\n\n/**\n * Default Webex SDK configuration for Contact Center integration.\n *\n * @public\n * @example\n * import webexConfig from './webex-config';\n * const hydraUrl = webexConfig.hydra;\n */\nexport default {\n  /**\n   * URL for the Hydra API service.\n   * @type {string}\n   * @public\n   * @default process.env.HYDRA_SERVICE_URL || 'https://api.ciscospark.com/v1'\n   */\n  hydra: process.env.HYDRA_SERVICE_URL || 'https://api.ciscospark.com/v1',\n  /**\n   * Alias for the Hydra API service URL.\n   * @type {string}\n   * @public\n   * @default process.env.HYDRA_SERVICE_URL || 'https://api.ciscospark.com/v1'\n   */\n  hydraServiceUrl: process.env.HYDRA_SERVICE_URL || 'https://api.ciscospark.com/v1',\n  /**\n   * Credentials configuration (empty by default).\n   * @type {object}\n   * @public\n   */\n  credentials: {},\n  /**\n   * Device configuration options.\n   * @type {object}\n   * @public\n   * @property {boolean} validateDomains - Whether to validate device domains.\n   * @property {boolean} ephemeral - Whether the device is ephemeral.\n   */\n  device: {\n    validateDomains: true,\n    ephemeral: true,\n  },\n  /**\n   * Storage configuration for the SDK.\n   * @type {object}\n   * @public\n   * @property {typeof MemoryStoreAdapter} boundedAdapter - Adapter for bounded storage.\n   * @property {typeof MemoryStoreAdapter} unboundedAdapter - Adapter for unbounded storage.\n   */\n  storage: {\n    boundedAdapter: MemoryStoreAdapter,\n    unboundedAdapter: MemoryStoreAdapter,\n  },\n};\n"],"mappings":";;;;;;AAAA,IAAAA,UAAA,GAAAC,OAAA;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAPA,IAAAC,QAAA,GAAAC,OAAA,CAAAC,OAAA,GAQe;EACb;AACF;AACA;AACA;AACA;AACA;EACEC,KAAK,EAAEC,OAAO,CAACC,GAAG,CAACC,iBAAiB,IAAI,+BAA+B;EACvE;AACF;AACA;AACA;AACA;AACA;EACEC,eAAe,EAAEH,OAAO,CAACC,GAAG,CAACC,iBAAiB,IAAI,+BAA+B;EACjF;AACF;AACA;AACA;AACA;EACEE,WAAW,EAAE,CAAC,CAAC;EACf;AACF;AACA;AACA;AACA;AACA;AACA;EACEC,MAAM,EAAE;IACNC,eAAe,EAAE,IAAI;IACrBC,SAAS,EAAE;EACb,CAAC;EACD;AACF;AACA;AACA;AACA;AACA;AACA;EACEC,OAAO,EAAE;IACPC,cAAc,EAAEC,6BAAkB;IAClCC,gBAAgB,EAAED;EACpB;AACF,CAAC","ignoreList":[]}

package/dist/webex.js

@@ -13,7 +13,7 @@ require("@webex/plugin-logger");
 require("@webex/internal-plugin-support");
 require("./index");
 var _webexConfig = _interopRequireDefault(require("./webex-config"));
-function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 /**
  * Ensures global Buffer is defined, which is required for SDK functionality in some environments.
  * @ignore
@@ -29,7 +29,7 @@ if (!global.Buffer) {
  */
 const Webex = _webexCore.default.extend({
   webex: true,
-  version: `3.10.0-next.16`
+  version: `3.10.0-next.18`
 });
 
 /**

package/dist/webex.js.map

@@ -1 +1 @@
-{"version":3,"names":["_merge","_interopRequireDefault","require","_webexCore","_safeBuffer","_webexConfig","obj","__esModule","default","global","Buffer","Webex","WebexCore","extend","webex","version","init","attrs","config","merge","_default","exports"],"sources":["webex.js"],"sourcesContent":["import merge from 'lodash/merge';\nimport WebexCore from '@webex/webex-core';\nimport {Buffer} from 'safe-buffer';\nimport '@webex/plugin-authorization';\nimport '@webex/internal-plugin-mercury';\nimport '@webex/plugin-logger';\nimport '@webex/internal-plugin-support';\n\nimport './index';\n\nimport config from './webex-config';\n\n/**\n * Ensures global Buffer is defined, which is required for SDK functionality in some environments.\n * @ignore\n */\nif (!global.Buffer) {\n  global.Buffer = Buffer;\n}\n\n/**\n * Webex SDK class extended from the core SDK.\n * Includes custom configuration and plugin registration for CC (Contact Center) use cases.\n * @ignore\n */\nconst Webex = WebexCore.extend({\n  webex: true,\n  version: PACKAGE_VERSION,\n});\n\n/**\n * Initializes a new Webex instance with merged configuration.\n *\n * @param {Object} [attrs={}] - Initialization attributes.\n * @param {Object} [attrs.config] - Optional custom config to override defaults.\n * @param {Object} [attrs.config.logger] - Logging configuration.\n * @param {string} [attrs.config.logger.level='info'] - Logging level (e.g., 'debug', 'info').\n * @param {string} [attrs.config.logger.bufferLogLevel='log'] - Log buffering level for log uploads.\n * @param {Object} [attrs.config.cc] - Contact Center (CC) specific configurations.\n * @param {boolean} [attrs.config.cc.allowMultiLogin=false] - Whether to allow multiple logins.\n * @param {boolean} [attrs.config.cc.allowAutomatedRelogin=true] - Whether to allow automated re-login.\n * @param {string} [attrs.config.cc.clientType='WebexCCSDK'] - Type of the client.\n * @param {boolean} [attrs.config.cc.isKeepAliveEnabled=false] - Whether to enable keep-alive functionality.\n * @param {boolean} [attrs.config.cc.force=true] - Whether to force specific CC configurations.\n * @param {Object} [attrs.config.cc.metrics] - Metrics configuration for CC.\n * @param {string} [attrs.config.cc.metrics.clientName='WEBEX_JS_SDK'] - Metrics client name.\n * @param {string} [attrs.config.cc.metrics.clientType='WebexCCSDK'] - Metrics client type.\n * @returns {Webex} A new Webex instance.\n *\n * @see {@link https://developer.webex.com/meeting/docs/sdks/webex-meetings-sdk-web-quickstart#webex-object-attribute-reference} - Webex Object Attribute Reference for SDK Configuration.\n *\n * This configuration merges the default `webex-config` with any custom configuration provided as `attrs.config`.\n * The merged configuration governs various SDK behaviors, such as authorization, logging, and CC-specific settings.\n *\n * @example <caption>Basic Usage</caption>\n * import Webex from '@webex/contact-center';\n *\n * // Initialize Webex SDK with default configuration\n * const webex = Webex.init();\n *\n * @example <caption>Custom Configuration</caption>\n * import Webex from '@webex/contact-center';\n *\n * const customConfig = {\n *   logger: {\n *     level: 'debug', // Enable debug logging\n *     bufferLogLevel: 'log', // Used for upload logs\n *   },\n *   credentials: {\n *     client_id: 'your-client-id', // Replace with your Webex application's client ID\n *     client_secret: 'your-client-secret', // Replace with your Webex application's client secret\n *     redirect_uri: 'https://your-redirect-uri', // Replace with your app's redirect URI\n *   },\n *   cc: {\n *     allowMultiLogin: false, // Disallow multiple logins\n *     allowAutomatedRelogin: true, // Enable automated re-login\n *     clientType: 'WebexCCSDK', // Specify the Contact Center client type\n *     isKeepAliveEnabled: false, // Disable keep-alive functionality\n *     force: true, // Force CC-specific configurations\n *     metrics: {\n *       clientName: 'WEBEX_JS_SDK', // Metrics client name\n *       clientType: 'WebexCCSDK', // Metrics client type\n *     },\n *   },\n * };\n *\n * // Initialize Webex SDK with custom configuration\n * const webex = Webex.init({ config: customConfig });\n */\nWebex.init = function init(attrs = {}) {\n  attrs.config = merge({}, config, attrs.config);\n\n  return new Webex(attrs);\n};\n\nexport default Webex;\n"],"mappings":";;;;;;AAAA,IAAAA,MAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,UAAA,GAAAF,sBAAA,CAAAC,OAAA;AACA,IAAAE,WAAA,GAAAF,OAAA;AACAA,OAAA;AACAA,OAAA;AACAA,OAAA;AACAA,OAAA;AAEAA,OAAA;AAEA,IAAAG,YAAA,GAAAJ,sBAAA,CAAAC,OAAA;AAAoC,SAAAD,uBAAAK,GAAA,WAAAA,GAAA,IAAAA,GAAA,CAAAC,UAAA,GAAAD,GAAA,KAAAE,OAAA,EAAAF,GAAA;AAEpC;AACA;AACA;AACA;AACA,IAAI,CAACG,MAAM,CAACC,MAAM,EAAE;EAClBD,MAAM,CAACC,MAAM,GAAGA,kBAAM;AACxB;;AAEA;AACA;AACA;AACA;AACA;AACA,MAAMC,KAAK,GAAGC,kBAAS,CAACC,MAAM,CAAC;EAC7BC,KAAK,EAAE,IAAI;EACXC,OAAO;AACT,CAAC,CAAC;;AAEF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACAJ,KAAK,CAACK,IAAI,GAAG,SAASA,IAAIA,CAACC,KAAK,GAAG,CAAC,CAAC,EAAE;EACrCA,KAAK,CAACC,MAAM,GAAG,IAAAC,cAAK,EAAC,CAAC,CAAC,EAAED,oBAAM,EAAED,KAAK,CAACC,MAAM,CAAC;EAE9C,OAAO,IAAIP,KAAK,CAACM,KAAK,CAAC;AACzB,CAAC;AAAC,IAAAG,QAAA,GAAAC,OAAA,CAAAb,OAAA,GAEaG,KAAK"}
+{"version":3,"names":["_merge","_interopRequireDefault","require","_webexCore","_safeBuffer","_webexConfig","e","__esModule","default","global","Buffer","Webex","WebexCore","extend","webex","version","init","attrs","config","merge","_default","exports"],"sources":["webex.js"],"sourcesContent":["import merge from 'lodash/merge';\nimport WebexCore from '@webex/webex-core';\nimport {Buffer} from 'safe-buffer';\nimport '@webex/plugin-authorization';\nimport '@webex/internal-plugin-mercury';\nimport '@webex/plugin-logger';\nimport '@webex/internal-plugin-support';\n\nimport './index';\n\nimport config from './webex-config';\n\n/**\n * Ensures global Buffer is defined, which is required for SDK functionality in some environments.\n * @ignore\n */\nif (!global.Buffer) {\n  global.Buffer = Buffer;\n}\n\n/**\n * Webex SDK class extended from the core SDK.\n * Includes custom configuration and plugin registration for CC (Contact Center) use cases.\n * @ignore\n */\nconst Webex = WebexCore.extend({\n  webex: true,\n  version: PACKAGE_VERSION,\n});\n\n/**\n * Initializes a new Webex instance with merged configuration.\n *\n * @param {Object} [attrs={}] - Initialization attributes.\n * @param {Object} [attrs.config] - Optional custom config to override defaults.\n * @param {Object} [attrs.config.logger] - Logging configuration.\n * @param {string} [attrs.config.logger.level='info'] - Logging level (e.g., 'debug', 'info').\n * @param {string} [attrs.config.logger.bufferLogLevel='log'] - Log buffering level for log uploads.\n * @param {Object} [attrs.config.cc] - Contact Center (CC) specific configurations.\n * @param {boolean} [attrs.config.cc.allowMultiLogin=false] - Whether to allow multiple logins.\n * @param {boolean} [attrs.config.cc.allowAutomatedRelogin=true] - Whether to allow automated re-login.\n * @param {string} [attrs.config.cc.clientType='WebexCCSDK'] - Type of the client.\n * @param {boolean} [attrs.config.cc.isKeepAliveEnabled=false] - Whether to enable keep-alive functionality.\n * @param {boolean} [attrs.config.cc.force=true] - Whether to force specific CC configurations.\n * @param {Object} [attrs.config.cc.metrics] - Metrics configuration for CC.\n * @param {string} [attrs.config.cc.metrics.clientName='WEBEX_JS_SDK'] - Metrics client name.\n * @param {string} [attrs.config.cc.metrics.clientType='WebexCCSDK'] - Metrics client type.\n * @returns {Webex} A new Webex instance.\n *\n * @see {@link https://developer.webex.com/meeting/docs/sdks/webex-meetings-sdk-web-quickstart#webex-object-attribute-reference} - Webex Object Attribute Reference for SDK Configuration.\n *\n * This configuration merges the default `webex-config` with any custom configuration provided as `attrs.config`.\n * The merged configuration governs various SDK behaviors, such as authorization, logging, and CC-specific settings.\n *\n * @example <caption>Basic Usage</caption>\n * import Webex from '@webex/contact-center';\n *\n * // Initialize Webex SDK with default configuration\n * const webex = Webex.init();\n *\n * @example <caption>Custom Configuration</caption>\n * import Webex from '@webex/contact-center';\n *\n * const customConfig = {\n *   logger: {\n *     level: 'debug', // Enable debug logging\n *     bufferLogLevel: 'log', // Used for upload logs\n *   },\n *   credentials: {\n *     client_id: 'your-client-id', // Replace with your Webex application's client ID\n *     client_secret: 'your-client-secret', // Replace with your Webex application's client secret\n *     redirect_uri: 'https://your-redirect-uri', // Replace with your app's redirect URI\n *   },\n *   cc: {\n *     allowMultiLogin: false, // Disallow multiple logins\n *     allowAutomatedRelogin: true, // Enable automated re-login\n *     clientType: 'WebexCCSDK', // Specify the Contact Center client type\n *     isKeepAliveEnabled: false, // Disable keep-alive functionality\n *     force: true, // Force CC-specific configurations\n *     metrics: {\n *       clientName: 'WEBEX_JS_SDK', // Metrics client name\n *       clientType: 'WebexCCSDK', // Metrics client type\n *     },\n *   },\n * };\n *\n * // Initialize Webex SDK with custom configuration\n * const webex = Webex.init({ config: customConfig });\n */\nWebex.init = function init(attrs = {}) {\n  attrs.config = merge({}, config, attrs.config);\n\n  return new Webex(attrs);\n};\n\nexport default Webex;\n"],"mappings":";;;;;;AAAA,IAAAA,MAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,UAAA,GAAAF,sBAAA,CAAAC,OAAA;AACA,IAAAE,WAAA,GAAAF,OAAA;AACAA,OAAA;AACAA,OAAA;AACAA,OAAA;AACAA,OAAA;AAEAA,OAAA;AAEA,IAAAG,YAAA,GAAAJ,sBAAA,CAAAC,OAAA;AAAoC,SAAAD,uBAAAK,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAEpC;AACA;AACA;AACA;AACA,IAAI,CAACG,MAAM,CAACC,MAAM,EAAE;EAClBD,MAAM,CAACC,MAAM,GAAGA,kBAAM;AACxB;;AAEA;AACA;AACA;AACA;AACA;AACA,MAAMC,KAAK,GAAGC,kBAAS,CAACC,MAAM,CAAC;EAC7BC,KAAK,EAAE,IAAI;EACXC,OAAO;AACT,CAAC,CAAC;;AAEF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACAJ,KAAK,CAACK,IAAI,GAAG,SAASA,IAAIA,CAACC,KAAK,GAAG,CAAC,CAAC,EAAE;EACrCA,KAAK,CAACC,MAAM,GAAG,IAAAC,cAAK,EAAC,CAAC,CAAC,EAAED,oBAAM,EAAED,KAAK,CAACC,MAAM,CAAC;EAE9C,OAAO,IAAIP,KAAK,CAACM,KAAK,CAAC;AACzB,CAAC;AAAC,IAAAG,QAAA,GAAAC,OAAA,CAAAb,OAAA,GAEaG,KAAK","ignoreList":[]}

package/package.json

@@ -45,13 +45,13 @@
   },
   "dependencies": {
     "@types/platform": "1.3.4",
-    "@webex/calling": "3.10.0-next.13",
-    "@webex/internal-plugin-mercury": "3.10.0-next.3",
-    "@webex/internal-plugin-metrics": "3.10.0-next.3",
-    "@webex/internal-plugin-support": "3.10.0-next.3",
-    "@webex/plugin-authorization": "3.10.0-next.3",
-    "@webex/plugin-logger": "3.10.0-next.3",
-    "@webex/webex-core": "3.10.0-next.3",
+    "@webex/calling": "3.10.0-next.14",
+    "@webex/internal-plugin-mercury": "3.10.0-next.4",
+    "@webex/internal-plugin-metrics": "3.10.0-next.4",
+    "@webex/internal-plugin-support": "3.10.0-next.4",
+    "@webex/plugin-authorization": "3.10.0-next.4",
+    "@webex/plugin-logger": "3.10.0-next.4",
+    "@webex/webex-core": "3.10.0-next.4",
     "jest-html-reporters": "3.0.11",
     "lodash": "^4.17.21"
   },
@@ -80,5 +80,5 @@
     "typedoc": "^0.25.0",
     "typescript": "4.9.5"
   },
-  "version": "3.10.0-next.16"
+  "version": "3.10.0-next.18"
 }

package/src/services/task/TaskManager.ts

@@ -201,15 +201,22 @@ export default class TaskManager extends EventEmitter {
             this.emit(TASK_EVENTS.TASK_OFFER_CONTACT, task);
             break;
           case CC_EVENTS.AGENT_OUTBOUND_FAILED:
-            // We don't have to emit any event here since this will be result of promise.
-            if (task.data) {
-              this.removeTaskFromCollection(task);
-            }
+            task = this.updateTaskData(task, payload.data);
+            this.metricsManager.trackEvent(
+              METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED,
+              {
+                ...MetricsManager.getCommonTrackingFieldForAQMResponse(payload.data),
+                taskId: payload.data.interactionId,
+                reason: payload.data.reasonCode || payload.data.reason,
+              },
+              ['behavioral', 'operational']
+            );
             LoggerProxy.log(`Agent outbound failed for task`, {
               module: TASK_MANAGER_FILE,
               method: METHODS.REGISTER_TASK_LISTENERS,
-              interactionId: payload.data?.interactionId,
+              interactionId: payload.data.interactionId,
             });
+            task.emit(TASK_EVENTS.TASK_OUTDIAL_FAILED, payload.data.reason ?? 'UNKNOWN_REASON');
             break;
           case CC_EVENTS.AGENT_CONTACT_ASSIGNED:
             task = this.updateTaskData(task, payload.data);
@@ -553,9 +560,15 @@ export default class TaskManager extends EventEmitter {
       this.webCallingService.cleanUpCall();
     }
 
-    if (task.data.interaction.state === 'new' || isSecondaryEpDnAgent(task.data.interaction)) {
-      // Only remove tasks in 'new' state or isSecondaryEpDnAgent immediately. For other states,
-      // retain tasks until they complete wrap-up, unless the task disconnected before being answered.
+    const isOutdial = task.data.interaction.outboundType === 'OUTDIAL';
+    const isNew = task.data.interaction.state === 'new';
+    const isTerminated = task.data.interaction.isTerminated;
+
+    // For OUTDIAL: only remove if NOT terminated (user-declined, no wrap-up follows)
+    // If terminated, keep task for wrap-up flow (CONTACT_ENDED → AGENT_WRAPUP)
+    // For non-OUTDIAL: remove if state is 'new'
+    // Always remove if secondary EpDn agent
+    if ((isNew && !(isOutdial && isTerminated)) || isSecondaryEpDnAgent(task.data.interaction)) {
       this.removeTaskFromCollection(task);
     }
   }

package/src/services/task/types.ts

@@ -347,6 +347,18 @@ export enum TASK_EVENTS {
    */
   TASK_REJECT = 'task:rejected',
 
+  /**
+   * Triggered when an outdial call fails
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_OUTDIAL_FAILED, (reason: string) => {
+   *   console.log('Outdial failed:', reason);
+   *   // Handle outdial failure
+   * });
+   * ```
+   */
+  TASK_OUTDIAL_FAILED = 'task:outdialFailed',
+
   /**
    * Triggered when a task is populated with data
    * @example

package/test/unit/spec/services/task/TaskManager.ts

@@ -673,14 +673,36 @@ describe('TaskManager', () => {
     expect(taskUpdateTaskDataSpy).toHaveBeenCalledWith(payload.data);
   });
 
-  it('should remove currentTask from taskCollection on AGENT_OUTBOUND_FAILED event', () => {
+  it('should NOT remove OUTDIAL task from taskCollection on AGENT_OUTBOUND_FAILED when terminated (wrap-up flow)', () => {
+    const task = taskManager.getTask(taskId);
+    task.updateTaskData = jest.fn().mockImplementation((newData) => {
+      task.data = {
+        ...task.data,
+        ...newData,
+        interaction: {
+          ...task.data.interaction,
+          ...newData.interaction,
+          outboundType: 'OUTDIAL',
+          state: 'new',
+          isTerminated: true,
+        },
+      };
+      return task;
+    });
+    task.unregisterWebCallListeners = jest.fn();
+    const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
+
     const payload = {
       data: {
         type: CC_EVENTS.AGENT_OUTBOUND_FAILED,
         agentId: '723a8ffb-a26e-496d-b14a-ff44fb83b64f',
         eventTime: 1733211616959,
         eventType: 'RoutingMessage',
-        interaction: {},
+        interaction: {
+          outboundType: 'OUTDIAL',
+          state: 'new',
+          isTerminated: true,
+        },
         interactionId: taskId,
         orgId: '6ecef209-9a34-4ed1-a07a-7ddd1dbe925a',
         trackingId: '575c0ec2-618c-42af-a61c-53aeb0a221ee',
@@ -688,14 +710,78 @@ describe('TaskManager', () => {
         destAgentId: 'ebeb893b-ba67-4f36-8418-95c7492b28c2',
         owner: '723a8ffb-a26e-496d-b14a-ff44fb83b64f',
         queueMgr: 'aqm',
+        reason: 'CUSTOMER_BUSY',
+        reasonCode: 1022,
       },
     };
 
-    taskManager.taskCollection[taskId] = taskManager.getTask(taskId);
+    webSocketManagerMock.emit('message', JSON.stringify(payload));
+
+    expect(taskManager.getTask(taskId)).toBeDefined();
+    expect(removeTaskSpy).not.toHaveBeenCalled();
+  });
+
+  it('should emit TASK_OUTDIAL_FAILED event on AGENT_OUTBOUND_FAILED', () => {
+    const task = taskManager.getTask(taskId);
+    task.updateTaskData = jest.fn().mockReturnValue(task);
+    const taskEmitSpy = jest.spyOn(task, 'emit');
+    const payload = {
+      data: {
+        type: CC_EVENTS.AGENT_OUTBOUND_FAILED,
+        interactionId: taskId,
+        reason: 'CUSTOMER_BUSY',
+      },
+    };
+    webSocketManagerMock.emit('message', JSON.stringify(payload));
+    expect(taskEmitSpy).toHaveBeenCalledWith(TASK_EVENTS.TASK_OUTDIAL_FAILED, 'CUSTOMER_BUSY');
+  });
+
+  it('should remove OUTDIAL task from taskCollection on AGENT_CONTACT_ASSIGN_FAILED when NOT terminated (user-declined)', () => {
+    const task = taskManager.getTask(taskId);
+    task.updateTaskData = jest.fn().mockImplementation((newData) => {
+      task.data = {
+        ...task.data,
+        ...newData,
+        interaction: {
+          ...task.data.interaction,
+          ...newData.interaction,
+          outboundType: 'OUTDIAL',
+          state: 'new',
+          isTerminated: false,
+        },
+      };
+      return task;
+    });
+    task.unregisterWebCallListeners = jest.fn();
+    const removeTaskSpy = jest.spyOn(taskManager, 'removeTaskFromCollection');
+
+    const payload = {
+      data: {
+        type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED,
+        agentId: '723a8ffb-a26e-496d-b14a-ff44fb83b64f',
+        eventTime: 1733211616959,
+        eventType: 'RoutingMessage',
+        interaction: {
+          outboundType: 'OUTDIAL',
+          state: 'new',
+          isTerminated: false,
+        },
+        interactionId: taskId,
+        orgId: '6ecef209-9a34-4ed1-a07a-7ddd1dbe925a',
+        trackingId: '575c0ec2-618c-42af-a61c-53aeb0a221ee',
+        mediaResourceId: '0ae913a4-c857-4705-8d49-76dd3dde75e4',
+        destAgentId: 'ebeb893b-ba67-4f36-8418-95c7492b28c2',
+        owner: '723a8ffb-a26e-496d-b14a-ff44fb83b64f',
+        queueMgr: 'aqm',
+        reason: 'USER_DECLINED',
+        reasonCode: 156,
+      },
+    };
 
     webSocketManagerMock.emit('message', JSON.stringify(payload));
 
     expect(taskManager.getTask(taskId)).toBeUndefined();
+    expect(removeTaskSpy).toHaveBeenCalled();
   });
 
   it('handle AGENT_OFFER_CONSULT event', () => {