@usepylon/sdk 0.0.0-stage → 0.1.0-alpha.3

package/dist/cjs/api/resources/issues/client/Client.js

@@ -0,0 +1,1387 @@
+"use strict";
+// This file was auto-generated by Fern from our API Definition.
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (function(o, v) {
+    Object.defineProperty(o, "default", { enumerable: true, value: v });
+}) : function(o, v) {
+    o["default"] = v;
+});
+var __importStar = (this && this.__importStar) || (function () {
+    var ownKeys = function(o) {
+        ownKeys = Object.getOwnPropertyNames || function (o) {
+            var ar = [];
+            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
+            return ar;
+        };
+        return ownKeys(o);
+    };
+    return function (mod) {
+        if (mod && mod.__esModule) return mod;
+        var result = {};
+        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
+        __setModuleDefault(result, mod);
+        return result;
+    };
+})();
+var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, generator) {
+    function adopt(value) { return value instanceof P ? value : new P(function (resolve) { resolve(value); }); }
+    return new (P || (P = Promise))(function (resolve, reject) {
+        function fulfilled(value) { try { step(generator.next(value)); } catch (e) { reject(e); } }
+        function rejected(value) { try { step(generator["throw"](value)); } catch (e) { reject(e); } }
+        function step(result) { result.done ? resolve(result.value) : adopt(result.value).then(fulfilled, rejected); }
+        step((generator = generator.apply(thisArg, _arguments || [])).next());
+    });
+};
+var __rest = (this && this.__rest) || function (s, e) {
+    var t = {};
+    for (var p in s) if (Object.prototype.hasOwnProperty.call(s, p) && e.indexOf(p) < 0)
+        t[p] = s[p];
+    if (s != null && typeof Object.getOwnPropertySymbols === "function")
+        for (var i = 0, p = Object.getOwnPropertySymbols(s); i < p.length; i++) {
+            if (e.indexOf(p[i]) < 0 && Object.prototype.propertyIsEnumerable.call(s, p[i]))
+                t[p[i]] = s[p[i]];
+        }
+    return t;
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.IssuesClient = void 0;
+const BaseClient_js_1 = require("../../../../BaseClient.js");
+const headers_js_1 = require("../../../../core/headers.js");
+const core = __importStar(require("../../../../core/index.js"));
+const requestBody_js_1 = require("../../../../core/requestBody.js");
+const environments = __importStar(require("../../../../environments.js"));
+const handleNonStatusCodeError_js_1 = require("../../../../errors/handleNonStatusCodeError.js");
+const errors = __importStar(require("../../../../errors/index.js"));
+const Pylon = __importStar(require("../../../index.js"));
+const Client_js_1 = require("../resources/followers/client/Client.js");
+const Client_js_2 = require("../resources/messages/client/Client.js");
+const Client_js_3 = require("../resources/surveyResponses/client/Client.js");
+const Client_js_4 = require("../resources/threads/client/Client.js");
+const Client_js_5 = require("../resources/voiceCalls/client/Client.js");
+class IssuesClient {
+    constructor(options) {
+        this._options = (0, BaseClient_js_1.normalizeClientOptionsWithAuth)(options);
+    }
+    get followers() {
+        var _a;
+        return ((_a = this._followers) !== null && _a !== void 0 ? _a : (this._followers = new Client_js_1.FollowersClient(this._options)));
+    }
+    get messages() {
+        var _a;
+        return ((_a = this._messages) !== null && _a !== void 0 ? _a : (this._messages = new Client_js_2.MessagesClient(this._options)));
+    }
+    get surveyResponses() {
+        var _a;
+        return ((_a = this._surveyResponses) !== null && _a !== void 0 ? _a : (this._surveyResponses = new Client_js_3.SurveyResponsesClient(this._options)));
+    }
+    get threads() {
+        var _a;
+        return ((_a = this._threads) !== null && _a !== void 0 ? _a : (this._threads = new Client_js_4.ThreadsClient(this._options)));
+    }
+    get voiceCalls() {
+        var _a;
+        return ((_a = this._voiceCalls) !== null && _a !== void 0 ? _a : (this._voiceCalls = new Client_js_5.VoiceCallsClient(this._options)));
+    }
+    /**
+     * Returns a paginated list of issues created within a required time range (max 365 days). Results are sorted by created_at, newest first. To filter on updated_at or other timestamps, use POST /issues/search.
+     *
+     * **Rate limit:** 30 requests per minute
+     *
+     * @param {Pylon.IssuesListRequest} request
+     * @param {IssuesClient.RequestOptions} requestOptions - Request-specific configuration.
+     *
+     * @throws {@link Pylon.BadRequestError}
+     * @throws {@link Pylon.UnauthorizedError}
+     * @throws {@link Pylon.ForbiddenError}
+     * @throws {@link Pylon.NotFoundError}
+     * @throws {@link Pylon.TooManyRequestsError}
+     * @throws {@link Pylon.InternalServerError}
+     * @throws {@link errors.PylonError}
+     * @throws {@link errors.PylonTimeoutError}
+     *
+     * @example
+     *     await client.issues.list({
+     *         start_time: "2024-01-15T09:30:00Z",
+     *         end_time: "2024-01-15T09:30:00Z"
+     *     })
+     */
+    list(request, requestOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            const list = core.HttpResponsePromise.interceptFunction((request) => __awaiter(this, void 0, void 0, function* () {
+                var _a, _b, _c, _d, _e, _f, _g, _h, _j;
+                const { start_time: startTime, end_time: endTime, cursor, limit } = request;
+                const _queryParams = {
+                    start_time: startTime,
+                    end_time: endTime,
+                    cursor,
+                    limit,
+                };
+                const _authRequest = yield this._options.authProvider.getAuthRequest();
+                const _headers = (0, headers_js_1.mergeHeaders)(_authRequest.headers, (_a = this._options) === null || _a === void 0 ? void 0 : _a.headers, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.headers);
+                const _response = yield core.fetcher({
+                    url: core.url.join((_c = (_b = (yield core.Supplier.get(this._options.baseUrl))) !== null && _b !== void 0 ? _b : (yield core.Supplier.get(this._options.environment))) !== null && _c !== void 0 ? _c : environments.PylonEnvironment.Us, "issues"),
+                    method: "GET",
+                    headers: _headers,
+                    queryString: core.url
+                        .queryBuilder()
+                        .addMany(_queryParams)
+                        .mergeAdditional(requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.queryParams)
+                        .build(),
+                    timeoutMs: ((_f = (_d = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.timeoutInSeconds) !== null && _d !== void 0 ? _d : (_e = this._options) === null || _e === void 0 ? void 0 : _e.timeoutInSeconds) !== null && _f !== void 0 ? _f : 60) * 1000,
+                    maxRetries: (_g = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.maxRetries) !== null && _g !== void 0 ? _g : (_h = this._options) === null || _h === void 0 ? void 0 : _h.maxRetries,
+                    abortSignal: requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.abortSignal,
+                    fetchFn: (_j = this._options) === null || _j === void 0 ? void 0 : _j.fetch,
+                    logging: this._options.logging,
+                });
+                if (_response.ok) {
+                    return { data: _response.body, rawResponse: _response.rawResponse };
+                }
+                if (_response.error.reason === "status-code") {
+                    switch (_response.error.statusCode) {
+                        case 400:
+                            throw new Pylon.BadRequestError(_response.error.body, _response.rawResponse);
+                        case 401:
+                            throw new Pylon.UnauthorizedError(_response.error.body, _response.rawResponse);
+                        case 403:
+                            throw new Pylon.ForbiddenError(_response.error.body, _response.rawResponse);
+                        case 404:
+                            throw new Pylon.NotFoundError(_response.error.body, _response.rawResponse);
+                        case 429:
+                            throw new Pylon.TooManyRequestsError(_response.error.body, _response.rawResponse);
+                        case 500:
+                            throw new Pylon.InternalServerError(_response.error.body, _response.rawResponse);
+                        default:
+                            throw new errors.PylonError({
+                                statusCode: _response.error.statusCode,
+                                body: _response.error.body,
+                                rawResponse: _response.rawResponse,
+                            });
+                    }
+                }
+                return (0, handleNonStatusCodeError_js_1.handleNonStatusCodeError)(_response.error, _response.rawResponse, "GET", "/issues");
+            }));
+            const dataWithRawResponse = yield list(request).withRawResponse();
+            return new core.Page({
+                response: dataWithRawResponse.data,
+                rawResponse: dataWithRawResponse.rawResponse,
+                hasNextPage: (response) => {
+                    var _a, _b, _c;
+                    return ((_a = response === null || response === void 0 ? void 0 : response.pagination) === null || _a === void 0 ? void 0 : _a.cursor) != null &&
+                        !(typeof ((_b = response === null || response === void 0 ? void 0 : response.pagination) === null || _b === void 0 ? void 0 : _b.cursor) === "string" && ((_c = response === null || response === void 0 ? void 0 : response.pagination) === null || _c === void 0 ? void 0 : _c.cursor) === "");
+                },
+                getItems: (response) => { var _a; return (_a = response === null || response === void 0 ? void 0 : response.data) !== null && _a !== void 0 ? _a : []; },
+                loadPage: (response) => {
+                    var _a;
+                    return list(core.setObjectProperty(request, "cursor", (_a = response === null || response === void 0 ? void 0 : response.pagination) === null || _a === void 0 ? void 0 : _a.cursor));
+                },
+            });
+        });
+    }
+    /**
+     * Creates a new issue and its first message. Requires either an account_id or requester information.
+     *
+     * Requester fields identify the customer, user_id or contact_id identifies the first-message author, and destination_metadata controls delivery. These choices are independent. If destination_metadata is omitted, the first message is an internal note and no customer is contacted. See the request-field descriptions and examples for destination-specific requirements.
+     *
+     * **Rate limit:** 30 requests per minute
+     *
+     * @param {Pylon.IssuesCreateRequest} request
+     * @param {IssuesClient.RequestOptions} requestOptions - Request-specific configuration.
+     *
+     * @throws {@link Pylon.BadRequestError}
+     * @throws {@link Pylon.UnauthorizedError}
+     * @throws {@link Pylon.ForbiddenError}
+     * @throws {@link Pylon.NotFoundError}
+     * @throws {@link Pylon.TooManyRequestsError}
+     * @throws {@link Pylon.InternalServerError}
+     * @throws {@link errors.PylonError}
+     * @throws {@link errors.PylonTimeoutError}
+     *
+     * @example
+     *     await client.issues.create({
+     *         body_html: "<p>I cannot access my account.</p>",
+     *         contact_id: "contact_123",
+     *         destination_metadata: {
+     *             destination: "in_app_chat"
+     *         },
+     *         requester_id: "contact_123",
+     *         title: "Unable to sign in"
+     *     })
+     *
+     * @example
+     *     await client.issues.create({
+     *         body_html: "<p>Here is the requested update.</p>",
+     *         destination_metadata: {
+     *             destination: "email",
+     *             email: "support@example.com"
+     *         },
+     *         requester_id: "contact_123",
+     *         title: "Following up"
+     *     })
+     *
+     * @example
+     *     await client.issues.create({
+     *         account_id: "acc_123",
+     *         body_html: "<p>Check recent activity.</p>",
+     *         title: "Investigate usage spike"
+     *     })
+     *
+     * @example
+     *     await client.issues.create({
+     *         body_html: "<p>Your order is ready.</p>",
+     *         destination_metadata: {
+     *             destination: "whatsapp",
+     *             from_whatsapp_phone_number: "+14155550100",
+     *             whatsapp_message_template_language: "en_US",
+     *             whatsapp_message_template_name: "order_ready"
+     *         },
+     *         requester_phone_number: "+12025550173",
+     *         title: "Order update"
+     *     })
+     */
+    create(request, requestOptions) {
+        return core.HttpResponsePromise.fromPromise(this.__create(request, requestOptions));
+    }
+    __create(request, requestOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            var _a, _b, _c, _d, _e, _f, _g;
+            const _authRequest = yield this._options.authProvider.getAuthRequest();
+            const _headers = (0, headers_js_1.mergeHeaders)(_authRequest.headers, (_a = this._options) === null || _a === void 0 ? void 0 : _a.headers, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.headers);
+            const _response = yield core.fetcher({
+                url: core.url.join((_c = (_b = (yield core.Supplier.get(this._options.baseUrl))) !== null && _b !== void 0 ? _b : (yield core.Supplier.get(this._options.environment))) !== null && _c !== void 0 ? _c : environments.PylonEnvironment.Us, "issues"),
+                method: "POST",
+                headers: _headers,
+                contentType: "application/json",
+                queryString: core.url.queryBuilder().mergeAdditional(requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.queryParams).build(),
+                requestType: "json",
+                body: (0, requestBody_js_1.mergeAdditionalBodyParameters)(request, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.additionalBodyParameters),
+                timeoutMs: ((_f = (_d = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.timeoutInSeconds) !== null && _d !== void 0 ? _d : (_e = this._options) === null || _e === void 0 ? void 0 : _e.timeoutInSeconds) !== null && _f !== void 0 ? _f : 60) * 1000,
+                maxRetries: 0,
+                abortSignal: requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.abortSignal,
+                fetchFn: (_g = this._options) === null || _g === void 0 ? void 0 : _g.fetch,
+                logging: this._options.logging,
+            });
+            if (_response.ok) {
+                return { data: _response.body, rawResponse: _response.rawResponse };
+            }
+            if (_response.error.reason === "status-code") {
+                switch (_response.error.statusCode) {
+                    case 400:
+                        throw new Pylon.BadRequestError(_response.error.body, _response.rawResponse);
+                    case 401:
+                        throw new Pylon.UnauthorizedError(_response.error.body, _response.rawResponse);
+                    case 403:
+                        throw new Pylon.ForbiddenError(_response.error.body, _response.rawResponse);
+                    case 404:
+                        throw new Pylon.NotFoundError(_response.error.body, _response.rawResponse);
+                    case 429:
+                        throw new Pylon.TooManyRequestsError(_response.error.body, _response.rawResponse);
+                    case 500:
+                        throw new Pylon.InternalServerError(_response.error.body, _response.rawResponse);
+                    default:
+                        throw new errors.PylonError({
+                            statusCode: _response.error.statusCode,
+                            body: _response.error.body,
+                            rawResponse: _response.rawResponse,
+                        });
+                }
+            }
+            return (0, handleNonStatusCodeError_js_1.handleNonStatusCodeError)(_response.error, _response.rawResponse, "POST", "/issues");
+        });
+    }
+    /**
+     * Applies the same changes to up to 100 issues. Only provided fields are modified. Issues that do not exist, or that the caller cannot update, are skipped and listed in skipped_issues instead of failing the request.
+     *
+     * **Rate limit:** 30 requests per minute
+     *
+     * @param {Pylon.IssuesBulkUpdateRequest} request
+     * @param {IssuesClient.RequestOptions} requestOptions - Request-specific configuration.
+     *
+     * @throws {@link Pylon.BadRequestError}
+     * @throws {@link Pylon.UnauthorizedError}
+     * @throws {@link Pylon.ForbiddenError}
+     * @throws {@link Pylon.TooManyRequestsError}
+     * @throws {@link Pylon.InternalServerError}
+     * @throws {@link errors.PylonError}
+     * @throws {@link errors.PylonTimeoutError}
+     *
+     * @example
+     *     await client.issues.bulkUpdate({
+     *         issue_ids: ["issue_ids"]
+     *     })
+     */
+    bulkUpdate(request, requestOptions) {
+        return core.HttpResponsePromise.fromPromise(this.__bulkUpdate(request, requestOptions));
+    }
+    __bulkUpdate(request, requestOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            var _a, _b, _c, _d, _e, _f, _g, _h, _j;
+            const _authRequest = yield this._options.authProvider.getAuthRequest();
+            const _headers = (0, headers_js_1.mergeHeaders)(_authRequest.headers, (_a = this._options) === null || _a === void 0 ? void 0 : _a.headers, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.headers);
+            const _response = yield core.fetcher({
+                url: core.url.join((_c = (_b = (yield core.Supplier.get(this._options.baseUrl))) !== null && _b !== void 0 ? _b : (yield core.Supplier.get(this._options.environment))) !== null && _c !== void 0 ? _c : environments.PylonEnvironment.Us, "issues"),
+                method: "PATCH",
+                headers: _headers,
+                contentType: "application/json",
+                queryString: core.url.queryBuilder().mergeAdditional(requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.queryParams).build(),
+                requestType: "json",
+                body: (0, requestBody_js_1.mergeAdditionalBodyParameters)(request, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.additionalBodyParameters),
+                timeoutMs: ((_f = (_d = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.timeoutInSeconds) !== null && _d !== void 0 ? _d : (_e = this._options) === null || _e === void 0 ? void 0 : _e.timeoutInSeconds) !== null && _f !== void 0 ? _f : 60) * 1000,
+                maxRetries: (_g = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.maxRetries) !== null && _g !== void 0 ? _g : (_h = this._options) === null || _h === void 0 ? void 0 : _h.maxRetries,
+                abortSignal: requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.abortSignal,
+                fetchFn: (_j = this._options) === null || _j === void 0 ? void 0 : _j.fetch,
+                logging: this._options.logging,
+            });
+            if (_response.ok) {
+                return { data: _response.body, rawResponse: _response.rawResponse };
+            }
+            if (_response.error.reason === "status-code") {
+                switch (_response.error.statusCode) {
+                    case 400:
+                        throw new Pylon.BadRequestError(_response.error.body, _response.rawResponse);
+                    case 401:
+                        throw new Pylon.UnauthorizedError(_response.error.body, _response.rawResponse);
+                    case 403:
+                        throw new Pylon.ForbiddenError(_response.error.body, _response.rawResponse);
+                    case 429:
+                        throw new Pylon.TooManyRequestsError(_response.error.body, _response.rawResponse);
+                    case 500:
+                        throw new Pylon.InternalServerError(_response.error.body, _response.rawResponse);
+                    default:
+                        throw new errors.PylonError({
+                            statusCode: _response.error.statusCode,
+                            body: _response.error.body,
+                            rawResponse: _response.rawResponse,
+                        });
+                }
+            }
+            return (0, handleNonStatusCodeError_js_1.handleNonStatusCodeError)(_response.error, _response.rawResponse, "PATCH", "/issues");
+        });
+    }
+    /**
+     * Marks up to 100 email issues as spam. Each issue is deleted, and the sender's email address is blocked unless it belongs to your own domains or support inboxes. If an issue's account has no issues left afterwards, the account is deleted too. Issues from other sources are skipped with reason unsupported_source. Issues that do not exist, or that the caller cannot mark as spam, are skipped and listed in skipped_issues instead of failing the request.
+     *
+     * **Rate limit:** 30 requests per minute
+     *
+     * @param {Pylon.IssuesMarkSpamRequest} request
+     * @param {IssuesClient.RequestOptions} requestOptions - Request-specific configuration.
+     *
+     * @throws {@link Pylon.BadRequestError}
+     * @throws {@link Pylon.UnauthorizedError}
+     * @throws {@link Pylon.ForbiddenError}
+     * @throws {@link Pylon.TooManyRequestsError}
+     * @throws {@link Pylon.InternalServerError}
+     * @throws {@link errors.PylonError}
+     * @throws {@link errors.PylonTimeoutError}
+     *
+     * @example
+     *     await client.issues.markSpam({
+     *         issue_ids: ["issue_ids"]
+     *     })
+     */
+    markSpam(request, requestOptions) {
+        return core.HttpResponsePromise.fromPromise(this.__markSpam(request, requestOptions));
+    }
+    __markSpam(request, requestOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            var _a, _b, _c, _d, _e, _f, _g;
+            const _authRequest = yield this._options.authProvider.getAuthRequest();
+            const _headers = (0, headers_js_1.mergeHeaders)(_authRequest.headers, (_a = this._options) === null || _a === void 0 ? void 0 : _a.headers, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.headers);
+            const _response = yield core.fetcher({
+                url: core.url.join((_c = (_b = (yield core.Supplier.get(this._options.baseUrl))) !== null && _b !== void 0 ? _b : (yield core.Supplier.get(this._options.environment))) !== null && _c !== void 0 ? _c : environments.PylonEnvironment.Us, "issues/mark-spam"),
+                method: "POST",
+                headers: _headers,
+                contentType: "application/json",
+                queryString: core.url.queryBuilder().mergeAdditional(requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.queryParams).build(),
+                requestType: "json",
+                body: (0, requestBody_js_1.mergeAdditionalBodyParameters)(request, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.additionalBodyParameters),
+                timeoutMs: ((_f = (_d = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.timeoutInSeconds) !== null && _d !== void 0 ? _d : (_e = this._options) === null || _e === void 0 ? void 0 : _e.timeoutInSeconds) !== null && _f !== void 0 ? _f : 60) * 1000,
+                maxRetries: 0,
+                abortSignal: requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.abortSignal,
+                fetchFn: (_g = this._options) === null || _g === void 0 ? void 0 : _g.fetch,
+                logging: this._options.logging,
+            });
+            if (_response.ok) {
+                return { data: _response.body, rawResponse: _response.rawResponse };
+            }
+            if (_response.error.reason === "status-code") {
+                switch (_response.error.statusCode) {
+                    case 400:
+                        throw new Pylon.BadRequestError(_response.error.body, _response.rawResponse);
+                    case 401:
+                        throw new Pylon.UnauthorizedError(_response.error.body, _response.rawResponse);
+                    case 403:
+                        throw new Pylon.ForbiddenError(_response.error.body, _response.rawResponse);
+                    case 429:
+                        throw new Pylon.TooManyRequestsError(_response.error.body, _response.rawResponse);
+                    case 500:
+                        throw new Pylon.InternalServerError(_response.error.body, _response.rawResponse);
+                    default:
+                        throw new errors.PylonError({
+                            statusCode: _response.error.statusCode,
+                            body: _response.error.body,
+                            rawResponse: _response.rawResponse,
+                        });
+                }
+            }
+            return (0, handleNonStatusCodeError_js_1.handleNonStatusCodeError)(_response.error, _response.rawResponse, "POST", "/issues/mark-spam");
+        });
+    }
+    /**
+     * Merges one or more issues into a primary issue. All issues must belong to the same account (or, without an account, the same requester). All issues are found and validated before anything changes, so a request rejected for a missing or ineligible issue merges nothing. Closing messages are sent before the merge and are not recalled: if sending one fails, or the merge fails afterwards, duplicates processed earlier may already have received it. This cannot be undone.
+     *
+     * **Rate limit:** 30 requests per minute
+     *
+     * @param {Pylon.IssuesMergeRequest} request
+     * @param {IssuesClient.RequestOptions} requestOptions - Request-specific configuration.
+     *
+     * @throws {@link Pylon.BadRequestError}
+     * @throws {@link Pylon.UnauthorizedError}
+     * @throws {@link Pylon.ForbiddenError}
+     * @throws {@link Pylon.NotFoundError}
+     * @throws {@link Pylon.TooManyRequestsError}
+     * @throws {@link Pylon.InternalServerError}
+     * @throws {@link errors.PylonError}
+     * @throws {@link errors.PylonTimeoutError}
+     *
+     * @example
+     *     await client.issues.merge({
+     *         duplicate_issue_ids: ["duplicate_issue_ids"],
+     *         primary_issue_id: "primary_issue_id"
+     *     })
+     */
+    merge(request, requestOptions) {
+        return core.HttpResponsePromise.fromPromise(this.__merge(request, requestOptions));
+    }
+    __merge(request, requestOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            var _a, _b, _c, _d, _e, _f, _g;
+            const _authRequest = yield this._options.authProvider.getAuthRequest();
+            const _headers = (0, headers_js_1.mergeHeaders)(_authRequest.headers, (_a = this._options) === null || _a === void 0 ? void 0 : _a.headers, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.headers);
+            const _response = yield core.fetcher({
+                url: core.url.join((_c = (_b = (yield core.Supplier.get(this._options.baseUrl))) !== null && _b !== void 0 ? _b : (yield core.Supplier.get(this._options.environment))) !== null && _c !== void 0 ? _c : environments.PylonEnvironment.Us, "issues/merge"),
+                method: "POST",
+                headers: _headers,
+                contentType: "application/json",
+                queryString: core.url.queryBuilder().mergeAdditional(requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.queryParams).build(),
+                requestType: "json",
+                body: (0, requestBody_js_1.mergeAdditionalBodyParameters)(request, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.additionalBodyParameters),
+                timeoutMs: ((_f = (_d = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.timeoutInSeconds) !== null && _d !== void 0 ? _d : (_e = this._options) === null || _e === void 0 ? void 0 : _e.timeoutInSeconds) !== null && _f !== void 0 ? _f : 60) * 1000,
+                maxRetries: 0,
+                abortSignal: requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.abortSignal,
+                fetchFn: (_g = this._options) === null || _g === void 0 ? void 0 : _g.fetch,
+                logging: this._options.logging,
+            });
+            if (_response.ok) {
+                return { data: _response.body, rawResponse: _response.rawResponse };
+            }
+            if (_response.error.reason === "status-code") {
+                switch (_response.error.statusCode) {
+                    case 400:
+                        throw new Pylon.BadRequestError(_response.error.body, _response.rawResponse);
+                    case 401:
+                        throw new Pylon.UnauthorizedError(_response.error.body, _response.rawResponse);
+                    case 403:
+                        throw new Pylon.ForbiddenError(_response.error.body, _response.rawResponse);
+                    case 404:
+                        throw new Pylon.NotFoundError(_response.error.body, _response.rawResponse);
+                    case 429:
+                        throw new Pylon.TooManyRequestsError(_response.error.body, _response.rawResponse);
+                    case 500:
+                        throw new Pylon.InternalServerError(_response.error.body, _response.rawResponse);
+                    default:
+                        throw new errors.PylonError({
+                            statusCode: _response.error.statusCode,
+                            body: _response.error.body,
+                            rawResponse: _response.rawResponse,
+                        });
+                }
+            }
+            return (0, handleNonStatusCodeError_js_1.handleNonStatusCodeError)(_response.error, _response.rawResponse, "POST", "/issues/merge");
+        });
+    }
+    /**
+     * Filterable fields and their allowed operators:
+     *
+     *  Field | Allowed operators |
+     *  --- | --- |
+     *  `created_at` | `time_is_after`, `time_is_before`, `time_range` |
+     *  `account_id` | `equals`, `in`, `not_in`, `is_set`, `is_unset` |
+     *  `customer_portal_visible` | `equals`, `in`, `not_in` |
+     *  `ticket_form_id` | `equals`, `in`, `not_in`, `is_set`, `is_unset` |
+     *  `requester_id` | `equals`, `in`, `not_in`, `is_set`, `is_unset` |
+     *  `follower_user_id` | `equals`, `in`, `not_in` |
+     *  `follower_contact_id` | `equals`, `in`, `not_in` |
+     *  `state` | `equals`, `in`, `not_in` |
+     *  `tags` | `contains`, `does_not_contain`, `in`, `not_in` |
+     *  `title` | `string_contains`, `string_does_not_contain` |
+     *  `body_html` | `string_contains`, `string_does_not_contain` |
+     *  `assignee_id` | `equals`, `in`, `not_in`, `is_set`, `is_unset` |
+     *  `team_id` | `equals`, `in`, `not_in` |
+     *  `issue_type` | `equals`, `in`, `not_in`, `is_set`, `is_unset` |
+     *  `issue_is_issue_group` | `equals`, `in`, `not_in` |
+     *  `resolved_at` | `time_is_after`, `time_is_before`, `time_range` |
+     *  `latest_message_activity_at` | `time_is_after`, `time_is_before`, `time_range` |
+     *  `updated_at` | `time_is_after`, `time_is_before`, `time_range` |
+     *  `slack_channel_id` | `equals`, `in`, `not_in` |
+     *  `workspace_email` | `equals`, `in`, `not_in`, `is_set`, `is_unset` |
+     *  `reopened` | `equals`, `in`, `not_in` |
+     *
+     * Timestamp values use RFC3339 format. Standard `state` values are `new`, `waiting_on_you`, `waiting_on_customer`, `on_hold`, and `closed`; custom status slugs are also supported. `issue_type` values are `conversation` and `ticket`.
+     *
+     * For tag filters, pass the tag name. For custom fields, pass the field slug as `field`. `slack_channel_id` identifies the Slack channel where the issue was created. `workspace_email` identifies the email address connected to the Pylon workspace through which the issue's email conversation is routed. `customer_portal_visible` values are `true` and `false`; issue groups are never visible in the customer portal, so they always match `false`. `reopened` values are `true` and `false`; it is a sticky flag set the first time an issue is reopened after being resolved, and it records no timestamp.
+     *
+     * **Rate limit:** 120 requests per minute
+     *
+     * @param {Pylon.IssuesSearchRequest} request
+     * @param {IssuesClient.RequestOptions} requestOptions - Request-specific configuration.
+     *
+     * @throws {@link Pylon.BadRequestError}
+     * @throws {@link Pylon.UnauthorizedError}
+     * @throws {@link Pylon.ForbiddenError}
+     * @throws {@link Pylon.NotFoundError}
+     * @throws {@link Pylon.TooManyRequestsError}
+     * @throws {@link Pylon.InternalServerError}
+     * @throws {@link errors.PylonError}
+     * @throws {@link errors.PylonTimeoutError}
+     *
+     * @example
+     *     await client.issues.search({
+     *         filter: {
+     *             field: "state",
+     *             operator: "equals",
+     *             value: "new"
+     *         }
+     *     })
+     */
+    search() {
+        return __awaiter(this, arguments, void 0, function* (request = {}, requestOptions) {
+            const list = core.HttpResponsePromise.interceptFunction((request) => __awaiter(this, void 0, void 0, function* () {
+                var _a, _b, _c, _d, _e, _f, _g, _h, _j;
+                const _authRequest = yield this._options.authProvider.getAuthRequest();
+                const _headers = (0, headers_js_1.mergeHeaders)(_authRequest.headers, (_a = this._options) === null || _a === void 0 ? void 0 : _a.headers, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.headers);
+                const _response = yield core.fetcher({
+                    url: core.url.join((_c = (_b = (yield core.Supplier.get(this._options.baseUrl))) !== null && _b !== void 0 ? _b : (yield core.Supplier.get(this._options.environment))) !== null && _c !== void 0 ? _c : environments.PylonEnvironment.Us, "issues/search"),
+                    method: "POST",
+                    headers: _headers,
+                    contentType: "application/json",
+                    queryString: core.url.queryBuilder().mergeAdditional(requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.queryParams).build(),
+                    requestType: "json",
+                    body: (0, requestBody_js_1.mergeAdditionalBodyParameters)(request, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.additionalBodyParameters),
+                    timeoutMs: ((_f = (_d = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.timeoutInSeconds) !== null && _d !== void 0 ? _d : (_e = this._options) === null || _e === void 0 ? void 0 : _e.timeoutInSeconds) !== null && _f !== void 0 ? _f : 60) * 1000,
+                    maxRetries: (_g = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.maxRetries) !== null && _g !== void 0 ? _g : (_h = this._options) === null || _h === void 0 ? void 0 : _h.maxRetries,
+                    abortSignal: requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.abortSignal,
+                    fetchFn: (_j = this._options) === null || _j === void 0 ? void 0 : _j.fetch,
+                    logging: this._options.logging,
+                });
+                if (_response.ok) {
+                    return {
+                        data: _response.body,
+                        rawResponse: _response.rawResponse,
+                    };
+                }
+                if (_response.error.reason === "status-code") {
+                    switch (_response.error.statusCode) {
+                        case 400:
+                            throw new Pylon.BadRequestError(_response.error.body, _response.rawResponse);
+                        case 401:
+                            throw new Pylon.UnauthorizedError(_response.error.body, _response.rawResponse);
+                        case 403:
+                            throw new Pylon.ForbiddenError(_response.error.body, _response.rawResponse);
+                        case 404:
+                            throw new Pylon.NotFoundError(_response.error.body, _response.rawResponse);
+                        case 429:
+                            throw new Pylon.TooManyRequestsError(_response.error.body, _response.rawResponse);
+                        case 500:
+                            throw new Pylon.InternalServerError(_response.error.body, _response.rawResponse);
+                        default:
+                            throw new errors.PylonError({
+                                statusCode: _response.error.statusCode,
+                                body: _response.error.body,
+                                rawResponse: _response.rawResponse,
+                            });
+                    }
+                }
+                return (0, handleNonStatusCodeError_js_1.handleNonStatusCodeError)(_response.error, _response.rawResponse, "POST", "/issues/search");
+            }));
+            const dataWithRawResponse = yield list(request).withRawResponse();
+            return new core.Page({
+                response: dataWithRawResponse.data,
+                rawResponse: dataWithRawResponse.rawResponse,
+                hasNextPage: (response) => {
+                    var _a, _b, _c;
+                    return ((_a = response === null || response === void 0 ? void 0 : response.pagination) === null || _a === void 0 ? void 0 : _a.cursor) != null &&
+                        !(typeof ((_b = response === null || response === void 0 ? void 0 : response.pagination) === null || _b === void 0 ? void 0 : _b.cursor) === "string" && ((_c = response === null || response === void 0 ? void 0 : response.pagination) === null || _c === void 0 ? void 0 : _c.cursor) === "");
+                },
+                getItems: (response) => { var _a; return (_a = response === null || response === void 0 ? void 0 : response.data) !== null && _a !== void 0 ? _a : []; },
+                loadPage: (response) => {
+                    var _a;
+                    return list(core.setObjectProperty(request, "cursor", (_a = response === null || response === void 0 ? void 0 : response.pagination) === null || _a === void 0 ? void 0 : _a.cursor));
+                },
+            });
+        });
+    }
+    /**
+     * Returns a single issue by ID or issue number.
+     *
+     * **Rate limit:** 300 requests per minute
+     *
+     * @param {Pylon.IssuesGetRequest} request
+     * @param {IssuesClient.RequestOptions} requestOptions - Request-specific configuration.
+     *
+     * @throws {@link Pylon.BadRequestError}
+     * @throws {@link Pylon.UnauthorizedError}
+     * @throws {@link Pylon.ForbiddenError}
+     * @throws {@link Pylon.NotFoundError}
+     * @throws {@link Pylon.TooManyRequestsError}
+     * @throws {@link Pylon.InternalServerError}
+     * @throws {@link errors.PylonError}
+     * @throws {@link errors.PylonTimeoutError}
+     *
+     * @example
+     *     await client.issues.get({
+     *         id: "id"
+     *     })
+     */
+    get(request, requestOptions) {
+        return core.HttpResponsePromise.fromPromise(this.__get(request, requestOptions));
+    }
+    __get(request, requestOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            var _a, _b, _c, _d, _e, _f, _g, _h, _j;
+            const { id } = request;
+            const _authRequest = yield this._options.authProvider.getAuthRequest();
+            const _headers = (0, headers_js_1.mergeHeaders)(_authRequest.headers, (_a = this._options) === null || _a === void 0 ? void 0 : _a.headers, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.headers);
+            const _response = yield core.fetcher({
+                url: core.url.join((_c = (_b = (yield core.Supplier.get(this._options.baseUrl))) !== null && _b !== void 0 ? _b : (yield core.Supplier.get(this._options.environment))) !== null && _c !== void 0 ? _c : environments.PylonEnvironment.Us, `issues/${core.url.encodePathParam(id)}`),
+                method: "GET",
+                headers: _headers,
+                queryString: core.url.queryBuilder().mergeAdditional(requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.queryParams).build(),
+                timeoutMs: ((_f = (_d = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.timeoutInSeconds) !== null && _d !== void 0 ? _d : (_e = this._options) === null || _e === void 0 ? void 0 : _e.timeoutInSeconds) !== null && _f !== void 0 ? _f : 60) * 1000,
+                maxRetries: (_g = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.maxRetries) !== null && _g !== void 0 ? _g : (_h = this._options) === null || _h === void 0 ? void 0 : _h.maxRetries,
+                abortSignal: requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.abortSignal,
+                fetchFn: (_j = this._options) === null || _j === void 0 ? void 0 : _j.fetch,
+                logging: this._options.logging,
+            });
+            if (_response.ok) {
+                return { data: _response.body, rawResponse: _response.rawResponse };
+            }
+            if (_response.error.reason === "status-code") {
+                switch (_response.error.statusCode) {
+                    case 400:
+                        throw new Pylon.BadRequestError(_response.error.body, _response.rawResponse);
+                    case 401:
+                        throw new Pylon.UnauthorizedError(_response.error.body, _response.rawResponse);
+                    case 403:
+                        throw new Pylon.ForbiddenError(_response.error.body, _response.rawResponse);
+                    case 404:
+                        throw new Pylon.NotFoundError(_response.error.body, _response.rawResponse);
+                    case 429:
+                        throw new Pylon.TooManyRequestsError(_response.error.body, _response.rawResponse);
+                    case 500:
+                        throw new Pylon.InternalServerError(_response.error.body, _response.rawResponse);
+                    default:
+                        throw new errors.PylonError({
+                            statusCode: _response.error.statusCode,
+                            body: _response.error.body,
+                            rawResponse: _response.rawResponse,
+                        });
+                }
+            }
+            return (0, handleNonStatusCodeError_js_1.handleNonStatusCodeError)(_response.error, _response.rawResponse, "GET", "/issues/{id}");
+        });
+    }
+    /**
+     * Permanently deletes an issue by ID.
+     *
+     * **Rate limit:** 120 requests per minute
+     *
+     * @param {Pylon.IssuesDeleteRequest} request
+     * @param {IssuesClient.RequestOptions} requestOptions - Request-specific configuration.
+     *
+     * @throws {@link Pylon.UnauthorizedError}
+     * @throws {@link Pylon.ForbiddenError}
+     * @throws {@link Pylon.TooManyRequestsError}
+     * @throws {@link Pylon.InternalServerError}
+     * @throws {@link errors.PylonError}
+     * @throws {@link errors.PylonTimeoutError}
+     *
+     * @example
+     *     await client.issues.delete({
+     *         id: "id"
+     *     })
+     */
+    delete(request, requestOptions) {
+        return core.HttpResponsePromise.fromPromise(this.__delete(request, requestOptions));
+    }
+    __delete(request, requestOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            var _a, _b, _c, _d, _e, _f, _g, _h, _j;
+            const { id } = request;
+            const _authRequest = yield this._options.authProvider.getAuthRequest();
+            const _headers = (0, headers_js_1.mergeHeaders)(_authRequest.headers, (_a = this._options) === null || _a === void 0 ? void 0 : _a.headers, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.headers);
+            const _response = yield core.fetcher({
+                url: core.url.join((_c = (_b = (yield core.Supplier.get(this._options.baseUrl))) !== null && _b !== void 0 ? _b : (yield core.Supplier.get(this._options.environment))) !== null && _c !== void 0 ? _c : environments.PylonEnvironment.Us, `issues/${core.url.encodePathParam(id)}`),
+                method: "DELETE",
+                headers: _headers,
+                queryString: core.url.queryBuilder().mergeAdditional(requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.queryParams).build(),
+                timeoutMs: ((_f = (_d = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.timeoutInSeconds) !== null && _d !== void 0 ? _d : (_e = this._options) === null || _e === void 0 ? void 0 : _e.timeoutInSeconds) !== null && _f !== void 0 ? _f : 60) * 1000,
+                maxRetries: (_g = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.maxRetries) !== null && _g !== void 0 ? _g : (_h = this._options) === null || _h === void 0 ? void 0 : _h.maxRetries,
+                abortSignal: requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.abortSignal,
+                fetchFn: (_j = this._options) === null || _j === void 0 ? void 0 : _j.fetch,
+                logging: this._options.logging,
+            });
+            if (_response.ok) {
+                return { data: _response.body, rawResponse: _response.rawResponse };
+            }
+            if (_response.error.reason === "status-code") {
+                switch (_response.error.statusCode) {
+                    case 401:
+                        throw new Pylon.UnauthorizedError(_response.error.body, _response.rawResponse);
+                    case 403:
+                        throw new Pylon.ForbiddenError(_response.error.body, _response.rawResponse);
+                    case 429:
+                        throw new Pylon.TooManyRequestsError(_response.error.body, _response.rawResponse);
+                    case 500:
+                        throw new Pylon.InternalServerError(_response.error.body, _response.rawResponse);
+                    default:
+                        throw new errors.PylonError({
+                            statusCode: _response.error.statusCode,
+                            body: _response.error.body,
+                            rawResponse: _response.rawResponse,
+                        });
+                }
+            }
+            return (0, handleNonStatusCodeError_js_1.handleNonStatusCodeError)(_response.error, _response.rawResponse, "DELETE", "/issues/{id}");
+        });
+    }
+    /**
+     * Updates an existing issue. Only provided fields are modified.
+     *
+     * **Rate limit:** 120 requests per minute
+     *
+     * @param {Pylon.IssuesUpdateRequest} request
+     * @param {IssuesClient.RequestOptions} requestOptions - Request-specific configuration.
+     *
+     * @throws {@link Pylon.BadRequestError}
+     * @throws {@link Pylon.UnauthorizedError}
+     * @throws {@link Pylon.ForbiddenError}
+     * @throws {@link Pylon.NotFoundError}
+     * @throws {@link Pylon.TooManyRequestsError}
+     * @throws {@link Pylon.InternalServerError}
+     * @throws {@link errors.PylonError}
+     * @throws {@link errors.PylonTimeoutError}
+     *
+     * @example
+     *     await client.issues.update({
+     *         id: "id"
+     *     })
+     */
+    update(request, requestOptions) {
+        return core.HttpResponsePromise.fromPromise(this.__update(request, requestOptions));
+    }
+    __update(request, requestOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            var _a, _b, _c, _d, _e, _f, _g, _h, _j;
+            const { id } = request, _body = __rest(request, ["id"]);
+            const _authRequest = yield this._options.authProvider.getAuthRequest();
+            const _headers = (0, headers_js_1.mergeHeaders)(_authRequest.headers, (_a = this._options) === null || _a === void 0 ? void 0 : _a.headers, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.headers);
+            const _response = yield core.fetcher({
+                url: core.url.join((_c = (_b = (yield core.Supplier.get(this._options.baseUrl))) !== null && _b !== void 0 ? _b : (yield core.Supplier.get(this._options.environment))) !== null && _c !== void 0 ? _c : environments.PylonEnvironment.Us, `issues/${core.url.encodePathParam(id)}`),
+                method: "PATCH",
+                headers: _headers,
+                contentType: "application/json",
+                queryString: core.url.queryBuilder().mergeAdditional(requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.queryParams).build(),
+                requestType: "json",
+                body: (0, requestBody_js_1.mergeAdditionalBodyParameters)(_body, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.additionalBodyParameters),
+                timeoutMs: ((_f = (_d = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.timeoutInSeconds) !== null && _d !== void 0 ? _d : (_e = this._options) === null || _e === void 0 ? void 0 : _e.timeoutInSeconds) !== null && _f !== void 0 ? _f : 60) * 1000,
+                maxRetries: (_g = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.maxRetries) !== null && _g !== void 0 ? _g : (_h = this._options) === null || _h === void 0 ? void 0 : _h.maxRetries,
+                abortSignal: requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.abortSignal,
+                fetchFn: (_j = this._options) === null || _j === void 0 ? void 0 : _j.fetch,
+                logging: this._options.logging,
+            });
+            if (_response.ok) {
+                return { data: _response.body, rawResponse: _response.rawResponse };
+            }
+            if (_response.error.reason === "status-code") {
+                switch (_response.error.statusCode) {
+                    case 400:
+                        throw new Pylon.BadRequestError(_response.error.body, _response.rawResponse);
+                    case 401:
+                        throw new Pylon.UnauthorizedError(_response.error.body, _response.rawResponse);
+                    case 403:
+                        throw new Pylon.ForbiddenError(_response.error.body, _response.rawResponse);
+                    case 404:
+                        throw new Pylon.NotFoundError(_response.error.body, _response.rawResponse);
+                    case 429:
+                        throw new Pylon.TooManyRequestsError(_response.error.body, _response.rawResponse);
+                    case 500:
+                        throw new Pylon.InternalServerError(_response.error.body, _response.rawResponse);
+                    default:
+                        throw new errors.PylonError({
+                            statusCode: _response.error.statusCode,
+                            body: _response.error.body,
+                            rawResponse: _response.rawResponse,
+                        });
+                }
+            }
+            return (0, handleNonStatusCodeError_js_1.handleNonStatusCodeError)(_response.error, _response.rawResponse, "PATCH", "/issues/{id}");
+        });
+    }
+    /**
+     * Generates an AI response for the specified issue using the given agent.
+     *
+     * **Rate limit:** 120 requests per minute
+     *
+     * @param {Pylon.IssuesCreateAiResponseRequest} request
+     * @param {IssuesClient.RequestOptions} requestOptions - Request-specific configuration.
+     *
+     * @throws {@link Pylon.BadRequestError}
+     * @throws {@link Pylon.UnauthorizedError}
+     * @throws {@link Pylon.ForbiddenError}
+     * @throws {@link Pylon.NotFoundError}
+     * @throws {@link Pylon.TooManyRequestsError}
+     * @throws {@link Pylon.InternalServerError}
+     * @throws {@link errors.PylonError}
+     * @throws {@link errors.PylonTimeoutError}
+     *
+     * @example
+     *     await client.issues.createAiResponse({
+     *         issue_id: "id",
+     *         ai_agent_id: "ai_agent_id"
+     *     })
+     */
+    createAiResponse(request, requestOptions) {
+        return core.HttpResponsePromise.fromPromise(this.__createAiResponse(request, requestOptions));
+    }
+    __createAiResponse(request, requestOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            var _a, _b, _c, _d, _e, _f, _g;
+            const { issue_id: issueId } = request, _body = __rest(request, ["issue_id"]);
+            const _authRequest = yield this._options.authProvider.getAuthRequest();
+            const _headers = (0, headers_js_1.mergeHeaders)(_authRequest.headers, (_a = this._options) === null || _a === void 0 ? void 0 : _a.headers, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.headers);
+            const _response = yield core.fetcher({
+                url: core.url.join((_c = (_b = (yield core.Supplier.get(this._options.baseUrl))) !== null && _b !== void 0 ? _b : (yield core.Supplier.get(this._options.environment))) !== null && _c !== void 0 ? _c : environments.PylonEnvironment.Us, `issues/${core.url.encodePathParam(issueId)}/ai-response`),
+                method: "POST",
+                headers: _headers,
+                contentType: "application/json",
+                queryString: core.url.queryBuilder().mergeAdditional(requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.queryParams).build(),
+                requestType: "json",
+                body: (0, requestBody_js_1.mergeAdditionalBodyParameters)(_body, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.additionalBodyParameters),
+                timeoutMs: ((_f = (_d = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.timeoutInSeconds) !== null && _d !== void 0 ? _d : (_e = this._options) === null || _e === void 0 ? void 0 : _e.timeoutInSeconds) !== null && _f !== void 0 ? _f : 60) * 1000,
+                maxRetries: 0,
+                abortSignal: requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.abortSignal,
+                fetchFn: (_g = this._options) === null || _g === void 0 ? void 0 : _g.fetch,
+                logging: this._options.logging,
+            });
+            if (_response.ok) {
+                return {
+                    data: _response.body,
+                    rawResponse: _response.rawResponse,
+                };
+            }
+            if (_response.error.reason === "status-code") {
+                switch (_response.error.statusCode) {
+                    case 400:
+                        throw new Pylon.BadRequestError(_response.error.body, _response.rawResponse);
+                    case 401:
+                        throw new Pylon.UnauthorizedError(_response.error.body, _response.rawResponse);
+                    case 403:
+                        throw new Pylon.ForbiddenError(_response.error.body, _response.rawResponse);
+                    case 404:
+                        throw new Pylon.NotFoundError(_response.error.body, _response.rawResponse);
+                    case 429:
+                        throw new Pylon.TooManyRequestsError(_response.error.body, _response.rawResponse);
+                    case 500:
+                        throw new Pylon.InternalServerError(_response.error.body, _response.rawResponse);
+                    default:
+                        throw new errors.PylonError({
+                            statusCode: _response.error.statusCode,
+                            body: _response.error.body,
+                            rawResponse: _response.rawResponse,
+                        });
+                }
+            }
+            return (0, handleNonStatusCodeError_js_1.handleNonStatusCodeError)(_response.error, _response.rawResponse, "POST", "/issues/{issue_id}/ai-response");
+        });
+    }
+    /**
+     * Creates a private customer-reply draft without sending it. The draft is visible only to its owner and may require a normal issue refetch before appearing in the app. For unlinked or service API tokens, user_id is required. This endpoint updates only untouched drafts that it previously created; every other existing draft returns a conflict.
+     *
+     * **Rate limit:** 30 requests per minute
+     *
+     * @param {Pylon.IssuesCreateDraftReplyRequest} request
+     * @param {IssuesClient.RequestOptions} requestOptions - Request-specific configuration.
+     *
+     * @throws {@link Pylon.BadRequestError}
+     * @throws {@link Pylon.UnauthorizedError}
+     * @throws {@link Pylon.ForbiddenError}
+     * @throws {@link Pylon.NotFoundError}
+     * @throws {@link Pylon.ConflictError}
+     * @throws {@link Pylon.TooManyRequestsError}
+     * @throws {@link Pylon.InternalServerError}
+     * @throws {@link errors.PylonError}
+     * @throws {@link errors.PylonTimeoutError}
+     *
+     * @example
+     *     await client.issues.createDraftReply({
+     *         issue_id: "id",
+     *         body_html: "body_html"
+     *     })
+     */
+    createDraftReply(request, requestOptions) {
+        return core.HttpResponsePromise.fromPromise(this.__createDraftReply(request, requestOptions));
+    }
+    __createDraftReply(request, requestOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            var _a, _b, _c, _d, _e, _f, _g;
+            const { issue_id: issueId } = request, _body = __rest(request, ["issue_id"]);
+            const _authRequest = yield this._options.authProvider.getAuthRequest();
+            const _headers = (0, headers_js_1.mergeHeaders)(_authRequest.headers, (_a = this._options) === null || _a === void 0 ? void 0 : _a.headers, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.headers);
+            const _response = yield core.fetcher({
+                url: core.url.join((_c = (_b = (yield core.Supplier.get(this._options.baseUrl))) !== null && _b !== void 0 ? _b : (yield core.Supplier.get(this._options.environment))) !== null && _c !== void 0 ? _c : environments.PylonEnvironment.Us, `issues/${core.url.encodePathParam(issueId)}/draft-reply`),
+                method: "POST",
+                headers: _headers,
+                contentType: "application/json",
+                queryString: core.url.queryBuilder().mergeAdditional(requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.queryParams).build(),
+                requestType: "json",
+                body: (0, requestBody_js_1.mergeAdditionalBodyParameters)(_body, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.additionalBodyParameters),
+                timeoutMs: ((_f = (_d = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.timeoutInSeconds) !== null && _d !== void 0 ? _d : (_e = this._options) === null || _e === void 0 ? void 0 : _e.timeoutInSeconds) !== null && _f !== void 0 ? _f : 60) * 1000,
+                maxRetries: 0,
+                abortSignal: requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.abortSignal,
+                fetchFn: (_g = this._options) === null || _g === void 0 ? void 0 : _g.fetch,
+                logging: this._options.logging,
+            });
+            if (_response.ok) {
+                return {
+                    data: _response.body,
+                    rawResponse: _response.rawResponse,
+                };
+            }
+            if (_response.error.reason === "status-code") {
+                switch (_response.error.statusCode) {
+                    case 400:
+                        throw new Pylon.BadRequestError(_response.error.body, _response.rawResponse);
+                    case 401:
+                        throw new Pylon.UnauthorizedError(_response.error.body, _response.rawResponse);
+                    case 403:
+                        throw new Pylon.ForbiddenError(_response.error.body, _response.rawResponse);
+                    case 404:
+                        throw new Pylon.NotFoundError(_response.error.body, _response.rawResponse);
+                    case 409:
+                        throw new Pylon.ConflictError(_response.error.body, _response.rawResponse);
+                    case 429:
+                        throw new Pylon.TooManyRequestsError(_response.error.body, _response.rawResponse);
+                    case 500:
+                        throw new Pylon.InternalServerError(_response.error.body, _response.rawResponse);
+                    default:
+                        throw new errors.PylonError({
+                            statusCode: _response.error.statusCode,
+                            body: _response.error.body,
+                            rawResponse: _response.rawResponse,
+                        });
+                }
+            }
+            return (0, handleNonStatusCodeError_js_1.handleNonStatusCodeError)(_response.error, _response.rawResponse, "POST", "/issues/{issue_id}/draft-reply");
+        });
+    }
+    /**
+     * Links an incident from one of the organization's connected incident systems (incident.io or Rootly). An issue can have several linked incidents, and linking one that is already linked has no effect. To unlink, set the operation field to "unlink".
+     *
+     * **Rate limit:** 120 requests per minute
+     *
+     * @param {Pylon.IssuesLinkExternalIncidentRequest} request
+     * @param {IssuesClient.RequestOptions} requestOptions - Request-specific configuration.
+     *
+     * @throws {@link Pylon.BadRequestError}
+     * @throws {@link Pylon.UnauthorizedError}
+     * @throws {@link Pylon.ForbiddenError}
+     * @throws {@link Pylon.NotFoundError}
+     * @throws {@link Pylon.TooManyRequestsError}
+     * @throws {@link Pylon.InternalServerError}
+     * @throws {@link errors.PylonError}
+     * @throws {@link errors.PylonTimeoutError}
+     *
+     * @example
+     *     await client.issues.linkExternalIncident({
+     *         issue_id: "id",
+     *         incident_id: "incident_id",
+     *         source: "incident_io"
+     *     })
+     */
+    linkExternalIncident(request, requestOptions) {
+        return core.HttpResponsePromise.fromPromise(this.__linkExternalIncident(request, requestOptions));
+    }
+    __linkExternalIncident(request, requestOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            var _a, _b, _c, _d, _e, _f, _g;
+            const { issue_id: issueId } = request, _body = __rest(request, ["issue_id"]);
+            const _authRequest = yield this._options.authProvider.getAuthRequest();
+            const _headers = (0, headers_js_1.mergeHeaders)(_authRequest.headers, (_a = this._options) === null || _a === void 0 ? void 0 : _a.headers, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.headers);
+            const _response = yield core.fetcher({
+                url: core.url.join((_c = (_b = (yield core.Supplier.get(this._options.baseUrl))) !== null && _b !== void 0 ? _b : (yield core.Supplier.get(this._options.environment))) !== null && _c !== void 0 ? _c : environments.PylonEnvironment.Us, `issues/${core.url.encodePathParam(issueId)}/external-incidents`),
+                method: "POST",
+                headers: _headers,
+                contentType: "application/json",
+                queryString: core.url.queryBuilder().mergeAdditional(requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.queryParams).build(),
+                requestType: "json",
+                body: (0, requestBody_js_1.mergeAdditionalBodyParameters)(_body, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.additionalBodyParameters),
+                timeoutMs: ((_f = (_d = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.timeoutInSeconds) !== null && _d !== void 0 ? _d : (_e = this._options) === null || _e === void 0 ? void 0 : _e.timeoutInSeconds) !== null && _f !== void 0 ? _f : 60) * 1000,
+                maxRetries: 0,
+                abortSignal: requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.abortSignal,
+                fetchFn: (_g = this._options) === null || _g === void 0 ? void 0 : _g.fetch,
+                logging: this._options.logging,
+            });
+            if (_response.ok) {
+                return {
+                    data: _response.body,
+                    rawResponse: _response.rawResponse,
+                };
+            }
+            if (_response.error.reason === "status-code") {
+                switch (_response.error.statusCode) {
+                    case 400:
+                        throw new Pylon.BadRequestError(_response.error.body, _response.rawResponse);
+                    case 401:
+                        throw new Pylon.UnauthorizedError(_response.error.body, _response.rawResponse);
+                    case 403:
+                        throw new Pylon.ForbiddenError(_response.error.body, _response.rawResponse);
+                    case 404:
+                        throw new Pylon.NotFoundError(_response.error.body, _response.rawResponse);
+                    case 429:
+                        throw new Pylon.TooManyRequestsError(_response.error.body, _response.rawResponse);
+                    case 500:
+                        throw new Pylon.InternalServerError(_response.error.body, _response.rawResponse);
+                    default:
+                        throw new errors.PylonError({
+                            statusCode: _response.error.statusCode,
+                            body: _response.error.body,
+                            rawResponse: _response.rawResponse,
+                        });
+                }
+            }
+            return (0, handleNonStatusCodeError_js_1.handleNonStatusCodeError)(_response.error, _response.rawResponse, "POST", "/issues/{issue_id}/external-incidents");
+        });
+    }
+    /**
+     * By default, links external issues. To unlink issues, set the operation field to "unlink".
+     *
+     * **Rate limit:** 120 requests per minute
+     *
+     * @param {Pylon.IssuesLinkExternalIssueRequest} request
+     * @param {IssuesClient.RequestOptions} requestOptions - Request-specific configuration.
+     *
+     * @throws {@link Pylon.BadRequestError}
+     * @throws {@link Pylon.UnauthorizedError}
+     * @throws {@link Pylon.ForbiddenError}
+     * @throws {@link Pylon.NotFoundError}
+     * @throws {@link Pylon.TooManyRequestsError}
+     * @throws {@link Pylon.InternalServerError}
+     * @throws {@link errors.PylonError}
+     * @throws {@link errors.PylonTimeoutError}
+     *
+     * @example
+     *     await client.issues.linkExternalIssue({
+     *         issue_id: "id",
+     *         external_issue_id: "external_issue_id",
+     *         source: "source"
+     *     })
+     */
+    linkExternalIssue(request, requestOptions) {
+        return core.HttpResponsePromise.fromPromise(this.__linkExternalIssue(request, requestOptions));
+    }
+    __linkExternalIssue(request, requestOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            var _a, _b, _c, _d, _e, _f, _g;
+            const { issue_id: issueId } = request, _body = __rest(request, ["issue_id"]);
+            const _authRequest = yield this._options.authProvider.getAuthRequest();
+            const _headers = (0, headers_js_1.mergeHeaders)(_authRequest.headers, (_a = this._options) === null || _a === void 0 ? void 0 : _a.headers, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.headers);
+            const _response = yield core.fetcher({
+                url: core.url.join((_c = (_b = (yield core.Supplier.get(this._options.baseUrl))) !== null && _b !== void 0 ? _b : (yield core.Supplier.get(this._options.environment))) !== null && _c !== void 0 ? _c : environments.PylonEnvironment.Us, `issues/${core.url.encodePathParam(issueId)}/external-issues`),
+                method: "POST",
+                headers: _headers,
+                contentType: "application/json",
+                queryString: core.url.queryBuilder().mergeAdditional(requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.queryParams).build(),
+                requestType: "json",
+                body: (0, requestBody_js_1.mergeAdditionalBodyParameters)(_body, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.additionalBodyParameters),
+                timeoutMs: ((_f = (_d = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.timeoutInSeconds) !== null && _d !== void 0 ? _d : (_e = this._options) === null || _e === void 0 ? void 0 : _e.timeoutInSeconds) !== null && _f !== void 0 ? _f : 60) * 1000,
+                maxRetries: 0,
+                abortSignal: requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.abortSignal,
+                fetchFn: (_g = this._options) === null || _g === void 0 ? void 0 : _g.fetch,
+                logging: this._options.logging,
+            });
+            if (_response.ok) {
+                return { data: _response.body, rawResponse: _response.rawResponse };
+            }
+            if (_response.error.reason === "status-code") {
+                switch (_response.error.statusCode) {
+                    case 400:
+                        throw new Pylon.BadRequestError(_response.error.body, _response.rawResponse);
+                    case 401:
+                        throw new Pylon.UnauthorizedError(_response.error.body, _response.rawResponse);
+                    case 403:
+                        throw new Pylon.ForbiddenError(_response.error.body, _response.rawResponse);
+                    case 404:
+                        throw new Pylon.NotFoundError(_response.error.body, _response.rawResponse);
+                    case 429:
+                        throw new Pylon.TooManyRequestsError(_response.error.body, _response.rawResponse);
+                    case 500:
+                        throw new Pylon.InternalServerError(_response.error.body, _response.rawResponse);
+                    default:
+                        throw new errors.PylonError({
+                            statusCode: _response.error.statusCode,
+                            body: _response.error.body,
+                            rawResponse: _response.rawResponse,
+                        });
+                }
+            }
+            return (0, handleNonStatusCodeError_js_1.handleNonStatusCodeError)(_response.error, _response.rawResponse, "POST", "/issues/{issue_id}/external-issues");
+        });
+    }
+    /**
+     * Posts an internal note on an issue thread. Not visible to the requester.
+     *
+     * Thread selection:
+     * * If thread_id is provided, posts to that internal thread.
+     * * If message_id is provided, posts to the thread containing that internal note.
+     * * Providing both thread_id and message_id returns a 400 response.
+     * * If neither is provided, posts to the most recently created Slack-backed internal thread. If none exists, creates a Pylon-only internal thread.
+     * * thread_name names that newly created Pylon-only thread and is otherwise ignored.
+     *
+     * Empty thread_id, message_id, and thread_name values are treated as omitted.
+     *
+     * **Rate limit:** 30 requests per minute
+     *
+     * @param {Pylon.IssuesCreateNoteRequest} request
+     * @param {IssuesClient.RequestOptions} requestOptions - Request-specific configuration.
+     *
+     * @throws {@link Pylon.BadRequestError}
+     * @throws {@link Pylon.UnauthorizedError}
+     * @throws {@link Pylon.ForbiddenError}
+     * @throws {@link Pylon.NotFoundError}
+     * @throws {@link Pylon.TooManyRequestsError}
+     * @throws {@link Pylon.InternalServerError}
+     * @throws {@link errors.PylonError}
+     * @throws {@link errors.PylonTimeoutError}
+     *
+     * @example
+     *     await client.issues.createNote({
+     *         issue_id: "id",
+     *         body_html: "body_html"
+     *     })
+     */
+    createNote(request, requestOptions) {
+        return core.HttpResponsePromise.fromPromise(this.__createNote(request, requestOptions));
+    }
+    __createNote(request, requestOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            var _a, _b, _c, _d, _e, _f, _g;
+            const { issue_id: issueId } = request, _body = __rest(request, ["issue_id"]);
+            const _authRequest = yield this._options.authProvider.getAuthRequest();
+            const _headers = (0, headers_js_1.mergeHeaders)(_authRequest.headers, (_a = this._options) === null || _a === void 0 ? void 0 : _a.headers, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.headers);
+            const _response = yield core.fetcher({
+                url: core.url.join((_c = (_b = (yield core.Supplier.get(this._options.baseUrl))) !== null && _b !== void 0 ? _b : (yield core.Supplier.get(this._options.environment))) !== null && _c !== void 0 ? _c : environments.PylonEnvironment.Us, `issues/${core.url.encodePathParam(issueId)}/note`),
+                method: "POST",
+                headers: _headers,
+                contentType: "application/json",
+                queryString: core.url.queryBuilder().mergeAdditional(requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.queryParams).build(),
+                requestType: "json",
+                body: (0, requestBody_js_1.mergeAdditionalBodyParameters)(_body, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.additionalBodyParameters),
+                timeoutMs: ((_f = (_d = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.timeoutInSeconds) !== null && _d !== void 0 ? _d : (_e = this._options) === null || _e === void 0 ? void 0 : _e.timeoutInSeconds) !== null && _f !== void 0 ? _f : 60) * 1000,
+                maxRetries: 0,
+                abortSignal: requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.abortSignal,
+                fetchFn: (_g = this._options) === null || _g === void 0 ? void 0 : _g.fetch,
+                logging: this._options.logging,
+            });
+            if (_response.ok) {
+                return { data: _response.body, rawResponse: _response.rawResponse };
+            }
+            if (_response.error.reason === "status-code") {
+                switch (_response.error.statusCode) {
+                    case 400:
+                        throw new Pylon.BadRequestError(_response.error.body, _response.rawResponse);
+                    case 401:
+                        throw new Pylon.UnauthorizedError(_response.error.body, _response.rawResponse);
+                    case 403:
+                        throw new Pylon.ForbiddenError(_response.error.body, _response.rawResponse);
+                    case 404:
+                        throw new Pylon.NotFoundError(_response.error.body, _response.rawResponse);
+                    case 429:
+                        throw new Pylon.TooManyRequestsError(_response.error.body, _response.rawResponse);
+                    case 500:
+                        throw new Pylon.InternalServerError(_response.error.body, _response.rawResponse);
+                    default:
+                        throw new errors.PylonError({
+                            statusCode: _response.error.statusCode,
+                            body: _response.error.body,
+                            rawResponse: _response.rawResponse,
+                        });
+                }
+            }
+            return (0, handleNonStatusCodeError_js_1.handleNonStatusCodeError)(_response.error, _response.rawResponse, "POST", "/issues/{issue_id}/note");
+        });
+    }
+    /**
+     * Sends a customer-facing reply on an issue, visible to the requester.
+     *
+     * message_id is required to identify which existing customer-visible conversation or thread to continue. Use the top-level message id returned by GET /issues/{id}/messages; do not use an external provider's message ID or the nested email_info.message_id value.
+     *
+     * For an email conversation, email_info must contain at least one recipient across to_emails, cc_emails, and bcc_emails. The referenced message controls email threading, but its recipients are not copied automatically.
+     *
+     * **Rate limit:** 30 requests per minute
+     *
+     * @param {Pylon.IssuesReplyRequest} request
+     * @param {IssuesClient.RequestOptions} requestOptions - Request-specific configuration.
+     *
+     * @throws {@link Pylon.BadRequestError}
+     * @throws {@link Pylon.UnauthorizedError}
+     * @throws {@link Pylon.ForbiddenError}
+     * @throws {@link Pylon.NotFoundError}
+     * @throws {@link Pylon.TooManyRequestsError}
+     * @throws {@link Pylon.InternalServerError}
+     * @throws {@link errors.PylonError}
+     * @throws {@link errors.PylonTimeoutError}
+     *
+     * @example
+     *     await client.issues.reply({
+     *         issue_id: "id",
+     *         body_html: "body_html",
+     *         message_id: "message_id"
+     *     })
+     */
+    reply(request, requestOptions) {
+        return core.HttpResponsePromise.fromPromise(this.__reply(request, requestOptions));
+    }
+    __reply(request, requestOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            var _a, _b, _c, _d, _e, _f, _g;
+            const { issue_id: issueId } = request, _body = __rest(request, ["issue_id"]);
+            const _authRequest = yield this._options.authProvider.getAuthRequest();
+            const _headers = (0, headers_js_1.mergeHeaders)(_authRequest.headers, (_a = this._options) === null || _a === void 0 ? void 0 : _a.headers, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.headers);
+            const _response = yield core.fetcher({
+                url: core.url.join((_c = (_b = (yield core.Supplier.get(this._options.baseUrl))) !== null && _b !== void 0 ? _b : (yield core.Supplier.get(this._options.environment))) !== null && _c !== void 0 ? _c : environments.PylonEnvironment.Us, `issues/${core.url.encodePathParam(issueId)}/reply`),
+                method: "POST",
+                headers: _headers,
+                contentType: "application/json",
+                queryString: core.url.queryBuilder().mergeAdditional(requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.queryParams).build(),
+                requestType: "json",
+                body: (0, requestBody_js_1.mergeAdditionalBodyParameters)(_body, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.additionalBodyParameters),
+                timeoutMs: ((_f = (_d = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.timeoutInSeconds) !== null && _d !== void 0 ? _d : (_e = this._options) === null || _e === void 0 ? void 0 : _e.timeoutInSeconds) !== null && _f !== void 0 ? _f : 60) * 1000,
+                maxRetries: 0,
+                abortSignal: requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.abortSignal,
+                fetchFn: (_g = this._options) === null || _g === void 0 ? void 0 : _g.fetch,
+                logging: this._options.logging,
+            });
+            if (_response.ok) {
+                return { data: _response.body, rawResponse: _response.rawResponse };
+            }
+            if (_response.error.reason === "status-code") {
+                switch (_response.error.statusCode) {
+                    case 400:
+                        throw new Pylon.BadRequestError(_response.error.body, _response.rawResponse);
+                    case 401:
+                        throw new Pylon.UnauthorizedError(_response.error.body, _response.rawResponse);
+                    case 403:
+                        throw new Pylon.ForbiddenError(_response.error.body, _response.rawResponse);
+                    case 404:
+                        throw new Pylon.NotFoundError(_response.error.body, _response.rawResponse);
+                    case 429:
+                        throw new Pylon.TooManyRequestsError(_response.error.body, _response.rawResponse);
+                    case 500:
+                        throw new Pylon.InternalServerError(_response.error.body, _response.rawResponse);
+                    default:
+                        throw new errors.PylonError({
+                            statusCode: _response.error.statusCode,
+                            body: _response.error.body,
+                            rawResponse: _response.rawResponse,
+                        });
+                }
+            }
+            return (0, handleNonStatusCodeError_js_1.handleNonStatusCodeError)(_response.error, _response.rawResponse, "POST", "/issues/{issue_id}/reply");
+        });
+    }
+    /**
+     * Snoozes an issue until the specified date and time.
+     *
+     * **Rate limit:** 120 requests per minute
+     *
+     * @param {Pylon.IssuesSnoozeRequest} request
+     * @param {IssuesClient.RequestOptions} requestOptions - Request-specific configuration.
+     *
+     * @throws {@link Pylon.BadRequestError}
+     * @throws {@link Pylon.UnauthorizedError}
+     * @throws {@link Pylon.ForbiddenError}
+     * @throws {@link Pylon.NotFoundError}
+     * @throws {@link Pylon.TooManyRequestsError}
+     * @throws {@link Pylon.InternalServerError}
+     * @throws {@link errors.PylonError}
+     * @throws {@link errors.PylonTimeoutError}
+     *
+     * @example
+     *     await client.issues.snooze({
+     *         issue_id: "id",
+     *         snooze_until: "2024-01-15T09:30:00Z"
+     *     })
+     */
+    snooze(request, requestOptions) {
+        return core.HttpResponsePromise.fromPromise(this.__snooze(request, requestOptions));
+    }
+    __snooze(request, requestOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            var _a, _b, _c, _d, _e, _f, _g;
+            const { issue_id: issueId } = request, _body = __rest(request, ["issue_id"]);
+            const _authRequest = yield this._options.authProvider.getAuthRequest();
+            const _headers = (0, headers_js_1.mergeHeaders)(_authRequest.headers, (_a = this._options) === null || _a === void 0 ? void 0 : _a.headers, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.headers);
+            const _response = yield core.fetcher({
+                url: core.url.join((_c = (_b = (yield core.Supplier.get(this._options.baseUrl))) !== null && _b !== void 0 ? _b : (yield core.Supplier.get(this._options.environment))) !== null && _c !== void 0 ? _c : environments.PylonEnvironment.Us, `issues/${core.url.encodePathParam(issueId)}/snooze`),
+                method: "POST",
+                headers: _headers,
+                contentType: "application/json",
+                queryString: core.url.queryBuilder().mergeAdditional(requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.queryParams).build(),
+                requestType: "json",
+                body: (0, requestBody_js_1.mergeAdditionalBodyParameters)(_body, requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.additionalBodyParameters),
+                timeoutMs: ((_f = (_d = requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.timeoutInSeconds) !== null && _d !== void 0 ? _d : (_e = this._options) === null || _e === void 0 ? void 0 : _e.timeoutInSeconds) !== null && _f !== void 0 ? _f : 60) * 1000,
+                maxRetries: 0,
+                abortSignal: requestOptions === null || requestOptions === void 0 ? void 0 : requestOptions.abortSignal,
+                fetchFn: (_g = this._options) === null || _g === void 0 ? void 0 : _g.fetch,
+                logging: this._options.logging,
+            });
+            if (_response.ok) {
+                return { data: _response.body, rawResponse: _response.rawResponse };
+            }
+            if (_response.error.reason === "status-code") {
+                switch (_response.error.statusCode) {
+                    case 400:
+                        throw new Pylon.BadRequestError(_response.error.body, _response.rawResponse);
+                    case 401:
+                        throw new Pylon.UnauthorizedError(_response.error.body, _response.rawResponse);
+                    case 403:
+                        throw new Pylon.ForbiddenError(_response.error.body, _response.rawResponse);
+                    case 404:
+                        throw new Pylon.NotFoundError(_response.error.body, _response.rawResponse);
+                    case 429:
+                        throw new Pylon.TooManyRequestsError(_response.error.body, _response.rawResponse);
+                    case 500:
+                        throw new Pylon.InternalServerError(_response.error.body, _response.rawResponse);
+                    default:
+                        throw new errors.PylonError({
+                            statusCode: _response.error.statusCode,
+                            body: _response.error.body,
+                            rawResponse: _response.rawResponse,
+                        });
+                }
+            }
+            return (0, handleNonStatusCodeError_js_1.handleNonStatusCodeError)(_response.error, _response.rawResponse, "POST", "/issues/{issue_id}/snooze");
+        });
+    }
+}
+exports.IssuesClient = IssuesClient;