@usepylon/sdk 0.0.0-stage → 0.1.0-alpha.3

package/dist/esm/api/types/ImportIssueRequest.d.ts

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+import type * as Pylon from "../index.js";
+export interface ImportIssueRequest {
+    /** AccountID that the issue should belong to. */
+    account_id?: string | undefined;
+    /** UserID that the issue should be assigned to. */
+    assignee_id?: string | undefined;
+    /** An array of attachment URLs to attach to this issue. */
+    attachment_urls?: string[] | undefined;
+    /** CreatedAt is the time the issue was created (RFC3339). */
+    created_at?: string | undefined;
+    /** An array of custom fields to be used on this issue. */
+    custom_fields?: Pylon.CustomFieldValue[] | undefined;
+    /** External issues to link to this issue. */
+    external_issues?: Pylon.ImportExternalIssue[] | undefined;
+    external_refs?: Pylon.ImportIssueExternalRefs | undefined;
+    /** FirstResponseTime is the time the issue was first responded to (RFC3339). */
+    first_response_time?: string | undefined;
+    /**
+     * An optional issue number to preserve from the platform the issue is being imported from.
+     * Usually, do not set this field. Pylon normally assigns its own auto-incrementing ticket numbers.
+     * Use it only for customers who require their historical ticket numbers to be preserved.
+     * When set, it must be positive and lower than the organization's current ticket number counter.
+     */
+    issue_number?: number | undefined;
+    /** Messages to be imported for this issue. At least one message is required. */
+    messages: Pylon.ImportIssueMessage[];
+    /** The ID of a partner account that serves account_id. Requires account_id. */
+    partner_account_id?: string | undefined;
+    /** ContactID that the issue should be on behalf of. */
+    requester_id?: string | undefined;
+    /** ResolutionTime is the time the issue was resolved (RFC3339). */
+    resolution_time?: string | undefined;
+    /** The state of the issue. Standard values are `new`, `waiting_on_you`, `waiting_on_customer`, `on_hold`, and `closed`; custom status slugs are also supported. */
+    state: string;
+    /** An array of strings to use as tags on this issue. */
+    tags?: string[] | undefined;
+    /** TeamID that the issue should be assigned to. */
+    team_id?: string | undefined;
+    /** The title of the issue. */
+    title: string;
+    /** UpdatedAt is the time the issue was last updated (RFC3339). */
+    updated_at?: string | undefined;
+}

package/dist/esm/api/types/ImportIssueRequest.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/ImportIssueResponseBody.d.ts

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+import type * as Pylon from "../index.js";
+export interface ImportIssueResponseBody {
+    data: Pylon.Issue;
+    /** The request ID for tracking. */
+    request_id: string;
+    warnings?: Pylon.ImportWarnings | undefined;
+}

package/dist/esm/api/types/ImportIssueResponseBody.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/ImportMessagesRequest.d.ts

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+import type * as Pylon from "../index.js";
+export interface ImportMessagesRequest {
+    /** Messages to be imported for this issue. At least one message is required. */
+    messages: Pylon.ImportIssueMessage[];
+}

package/dist/esm/api/types/ImportMessagesRequest.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/ImportMessagesResponseBody.d.ts

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+import type * as Pylon from "../index.js";
+export interface ImportMessagesResponseBody {
+    data: Pylon.Issue;
+    /** The request ID for tracking. */
+    request_id: string;
+    warnings?: Pylon.ImportWarnings | undefined;
+}

package/dist/esm/api/types/ImportMessagesResponseBody.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/ImportProjectRequestBody.d.ts

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+import type * as Pylon from "../index.js";
+export interface ImportProjectRequestBody {
+    /** The ID of the account this project belongs to. */
+    account_id: string;
+    /**
+     * The time the project was created in the system it is being imported from, in RFC 3339 format.
+     * Defaults to now.
+     */
+    created_at?: string | undefined;
+    /**
+     * An array of custom fields to be used on this project. Values that cannot be applied are skipped
+     * and reported under warnings rather than failing the import.
+     */
+    custom_fields?: Pylon.CustomFieldValue[] | undefined;
+    /** Whether the project is visible in the customer portal. Defaults to false. */
+    customer_portal_visible?: boolean | undefined;
+    /** Description HTML for this project. */
+    description_html?: string | undefined;
+    /** End date for this project, in RFC 3339 format. */
+    end_date?: string | undefined;
+    /** The name of the project. */
+    name: string;
+    /** The ID of the user who owns this project. */
+    owner_id?: string | undefined;
+    /** Start date for this project, in RFC 3339 format. */
+    start_date?: string | undefined;
+    /** The status of the project. One of not_started, in_progress, or completed. Defaults to not_started. */
+    status?: string | undefined;
+    /**
+     * The time the project was last updated in the system it is being imported from, in RFC 3339 format.
+     * Defaults to now.
+     */
+    updated_at?: string | undefined;
+}

package/dist/esm/api/types/ImportProjectRequestBody.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/ImportProjectResponseBody.d.ts

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+import type * as Pylon from "../index.js";
+export interface ImportProjectResponseBody {
+    data: Pylon.Project;
+    /** The request ID for tracking. */
+    request_id: string;
+    warnings?: Pylon.ImportWarnings | undefined;
+}

package/dist/esm/api/types/ImportProjectResponseBody.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/ImportTaskRequestBody.d.ts

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+import type * as Pylon from "../index.js";
+export interface ImportTaskRequestBody {
+    /** Account ID for this task. */
+    account_id?: string | undefined;
+    /** Assignee ID for this task. May be a user or a contact. */
+    assignee_id?: string | undefined;
+    /** Body HTML for this task. */
+    body_html?: string | undefined;
+    /** The time the task was completed, in RFC 3339 format. Must be empty when status is not started. */
+    completed_at?: string | undefined;
+    /**
+     * The time the task was created in the system it is being imported from, in RFC 3339 format.
+     * Defaults to now.
+     */
+    created_at?: string | undefined;
+    /**
+     * An array of custom fields to be used on this task. Values that cannot be applied are skipped
+     * and reported under warnings rather than failing the import.
+     */
+    custom_fields?: Pylon.CustomFieldValue[] | undefined;
+    /** Whether the task is visible in the customer portal. Defaults to false. */
+    customer_portal_visible?: boolean | undefined;
+    /** Due date for this task, in RFC 3339 format. */
+    due_date?: string | undefined;
+    /** Milestone ID for this task. */
+    milestone_id?: string | undefined;
+    /** Parent task ID, to import this task as a subtask. */
+    parent_task_id?: string | undefined;
+    /** Project ID for this task. */
+    project_id?: string | undefined;
+    /** The time work started on the task, in RFC 3339 format. Must be empty when status is not started. */
+    started_at?: string | undefined;
+    /** Status for this task. Accepts the default statuses or a custom status slug. Defaults to not_started. */
+    status?: string | undefined;
+    /** Title for this task. */
+    title: string;
+    /**
+     * The time the task was last updated in the system it is being imported from, in RFC 3339 format.
+     * Defaults to now.
+     */
+    updated_at?: string | undefined;
+}

package/dist/esm/api/types/ImportTaskRequestBody.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/ImportTaskResponseBody.d.ts

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+import type * as Pylon from "../index.js";
+export interface ImportTaskResponseBody {
+    data: Pylon.Task;
+    /** The request ID for tracking. */
+    request_id: string;
+    warnings?: Pylon.ImportWarnings | undefined;
+}

package/dist/esm/api/types/ImportTaskResponseBody.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/ImportWarnings.d.ts

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+export interface ImportWarnings {
+    /** Attachment URLs that were skipped because they failed security validation. Present only when at least one was skipped. */
+    skipped_attachments?: string[] | undefined;
+    /** Custom field slugs that were skipped because they are unknown, belong to another object type, or are read-only. Present only when at least one was skipped. */
+    skipped_custom_fields?: string[] | undefined;
+}

package/dist/esm/api/types/ImportWarnings.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/IntegrationUserId.d.ts

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+export interface IntegrationUserId {
+    /** The user ID in the external system. */
+    id: string;
+    /** The integration source (e.g., "slack", "intercom", "hubspot"). */
+    source: string;
+}

package/dist/esm/api/types/IntegrationUserId.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/Issue.d.ts

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+import type * as Pylon from "../index.js";
+export interface Issue {
+    account?: (Pylon.MiniAccount | null) | undefined;
+    /** Active time spent on the issue broken down per user, if any. */
+    active_time_by_user?: Pylon.ActiveTimeByUser[] | undefined;
+    /** The total active time spent on the issue in seconds, if any. Equals the sum of the per-user active time. */
+    active_time_seconds?: number | undefined;
+    assignee?: (Pylon.MiniUser | null) | undefined;
+    /** The attachment URLs attached to this issue, if any. Signed download URLs. Fetch with a plain GET, no Authorization header. */
+    attachment_urls?: string[] | undefined;
+    /** Whether any message on the issue has an unverified author identity. True if any message author's identity has NOT been verified (e.g., from public forms). */
+    author_unverified?: boolean | undefined;
+    /** The body of the issue in HTML format. */
+    body_html: string;
+    /** The total business-hours active time spent on the issue in seconds, if any. Equals the sum of the per-user business-hours active time. */
+    business_hours_active_time_seconds?: number | undefined;
+    /** The business hours time in seconds it took for the first response to the issue, if any. */
+    business_hours_first_response_seconds?: number | undefined;
+    /** The business hours time in seconds it took for the issue to be resolved, if any. */
+    business_hours_resolution_seconds?: number | undefined;
+    /** A map of status slug to the business hours time in seconds the issue has spent in that status. Includes both base statuses (e.g. "new", "waiting_on_you") and custom statuses. */
+    business_hours_time_in_status_seconds?: Record<string, number> | undefined;
+    chat_widget_info?: Pylon.IssueChatWidgetInfo | undefined;
+    /** The child issues in this group, if this issue is an issue group. */
+    child_issues?: Pylon.MiniIssue[] | undefined;
+    /** The time the issue was created. */
+    created_at: string;
+    /** The CSAT responses of the issue, if any. */
+    csat_responses?: Pylon.CsatResponse[] | undefined;
+    /** Custom field values associated with the issue. */
+    custom_fields?: (Record<string, Pylon.CustomFieldValue | null> | null) | undefined;
+    /** Whether the issue is visible in the customer portal. */
+    customer_portal_visible: boolean;
+    /** Incidents from incident.io or Rootly linked to this issue. */
+    external_incidents?: Pylon.ExternalIncident[] | undefined;
+    /** The external issues associated with the issue, if any. */
+    external_issues?: Pylon.ExternalIssue[] | undefined;
+    /** The time of the first resolution of the issue, if any. Frozen at the issue's first resolution and never updated on reopen/re-resolve. */
+    first_resolution_time?: (string | null) | undefined;
+    /** The time by which the issue's first response SLA will breach, if any. Only present for issues with an active first response SLA. */
+    first_response_breach_time?: string | undefined;
+    /** The time in seconds it took for the first response to the issue, if any. */
+    first_response_seconds?: number | undefined;
+    /** The time of the first response to the issue, if any. */
+    first_response_time?: (string | null) | undefined;
+    /** The ID of the issue. */
+    id: string;
+    /** Whether this issue is an issue group. */
+    is_issue_group: boolean;
+    /** The time of the latest message in the issue, if any. */
+    latest_message_time?: (string | null) | undefined;
+    /** The link to the issue in Pylon. */
+    link: string;
+    /** The number of the issue. */
+    number: number;
+    /** The number of times the issue has been touched. */
+    number_of_touches: number;
+    parent_issue_group?: Pylon.MiniIssue | undefined;
+    requester?: (Pylon.MiniContact | null) | undefined;
+    /** The time by which the issue's resolution SLA will breach, if any. Only present for open issues with an active resolution SLA. */
+    resolution_breach_time?: string | undefined;
+    /** The time in seconds it took for the issue to be resolved, if any. */
+    resolution_seconds?: number | undefined;
+    /** The time of the resolution of the issue, if any. */
+    resolution_time?: (string | null) | undefined;
+    slack?: Pylon.SlackInfo | undefined;
+    /** The time the issue was snoozed until in RFC3339 format, if any. */
+    snoozed_until_time?: string | undefined;
+    /**
+     * The source of the issue.
+     *
+     * Known values: `slack`, `microsoft_teams`, `microsoft_teams_chat`, `chat_widget`, `customer_portal`, `email`, `manual`, `form`, `discord`, `google_chat`, `whatsapp`, `sms`, `telegram`, `phone`. This list is not exhaustive.
+     */
+    source: string;
+    /** The state of the issue. Standard values are `new`, `waiting_on_you`, `waiting_on_customer`, `on_hold`, and `closed`; custom status slugs are also supported. */
+    state: string;
+    /** Tags associated with the issue. */
+    tags?: (string[] | null) | undefined;
+    team?: (Pylon.MiniTeam | null) | undefined;
+    /** The team-scoped SLAs on the issue, if any. One entry per team, mirroring the issue-level first response and resolution SLA fields. */
+    team_slas?: Pylon.TeamSla[] | undefined;
+    /** A map of status slug to the time in seconds the issue has spent in that status. Includes both base statuses (e.g. "new", "waiting_on_you") and custom statuses. */
+    time_in_status_seconds?: Record<string, number> | undefined;
+    /** The title of the issue. */
+    title: string;
+    /**
+     * The type of the issue.
+     *
+     * Known values: `conversation`, `ticket`. This list is not exhaustive.
+     */
+    type: string;
+    /** The time the issue was last updated. */
+    updated_at: string;
+    /** The email address connected to the Pylon workspace through which the issue's email conversation is routed. For inbound issues, this is the address that received the original email. */
+    workspace_email?: string | undefined;
+}

package/dist/esm/api/types/Issue.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/IssueChatWidgetInfo.d.ts

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+export interface IssueChatWidgetInfo {
+    /** The URL of the page that the user was on when they started the chat widget issue. */
+    page_url: string;
+}

package/dist/esm/api/types/IssueChatWidgetInfo.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/IssueGroupMutationResponseBody.d.ts

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+export interface IssueGroupMutationResponseBody {
+    /** The request ID for tracking. */
+    request_id: string;
+    /** Whether the mutation succeeded. */
+    success: boolean;
+}

package/dist/esm/api/types/IssueGroupMutationResponseBody.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/IssueStatus.d.ts

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+export interface IssueStatus {
+    /** The category of the issue status. */
+    category: string;
+    /** Indicates if the issue status is archived. */
+    is_archived: boolean;
+    /** Indicates if the issue status is a default status. */
+    is_default_status: boolean;
+    /** The label of the issue status. */
+    label: string;
+    /** The slug of the issue status. */
+    slug: string;
+}

package/dist/esm/api/types/IssueStatus.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/IssueThread.d.ts

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+/**
+ * A thread of notes on an issue, for internal discussions not visible to the customer.
+ * Threads can be created manually through the UI or from triggers.
+ * If a channel ID is set, this thread is being synced with a chat platform.
+ */
+export interface IssueThread {
+    /** The ID of the channel that the thread belongs to, if the thread is being synced with a chat platform. */
+    channel_id?: string | undefined;
+    /** The ID of the thread. */
+    id: string;
+    /** The issue ID that the thread belongs to. */
+    issue_id: string;
+    /** The name of the thread. */
+    name: string;
+    /** The source of the thread. */
+    source?: string | undefined;
+    /** The ID of the thread that the thread belongs to, if the thread is being synced with a chat platform. A thread ID for Slack would be the thread timestamp. */
+    thread_id?: string | undefined;
+}

package/dist/esm/api/types/IssueThread.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/KnowledgeBase.d.ts

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+export interface KnowledgeBase {
+    /** The ID of the theme currently used by the knowledge base. Omitted when the knowledge base uses a preset theme. */
+    active_theme_id?: string | undefined;
+    /** The default language of the knowledge base. */
+    default_language: string;
+    /** The ID of the knowledge base. */
+    id: string;
+    /** The slug of the knowledge base. */
+    slug: string;
+    /** The list of supported languages for the knowledge base. */
+    supported_languages?: (string[] | null) | undefined;
+    /** The name of the knowledge base. */
+    title: string;
+}

package/dist/esm/api/types/KnowledgeBase.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/KnowledgeBaseTheme.d.ts

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+import type * as Pylon from "../index.js";
+export interface KnowledgeBaseTheme {
+    /** The editable files in the theme. */
+    assets?: (Pylon.KnowledgeBaseThemeAsset[] | null) | undefined;
+    /** Whether any theme asset has changes that have not been published. */
+    has_unpublished_changes: boolean;
+    /** The ID of the theme. */
+    id: string;
+    /** The ID of the knowledge base that owns the theme. */
+    knowledge_base_id: string;
+    /** The name of the theme. */
+    name: string;
+}

package/dist/esm/api/types/KnowledgeBaseTheme.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/KnowledgeBaseThemeAsset.d.ts

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+export interface KnowledgeBaseThemeAsset {
+    /** The type of theme asset. One of article, collection, css, footer, header, homepage, or scripts. */
+    asset_type: string;
+    /** The complete current content, including unpublished changes. */
+    content: string;
+    /** Whether this asset has changes that have not been published. */
+    has_unpublished_changes: boolean;
+    /** The complete published content. Omitted if the asset has never been published. */
+    published_content?: string | undefined;
+}

package/dist/esm/api/types/KnowledgeBaseThemeAsset.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/LinkExternalIncidentResponseBody.d.ts

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+import type * as Pylon from "../index.js";
+export interface LinkExternalIncidentResponseBody {
+    data: Pylon.Issue;
+    /** The request ID for tracking. */
+    request_id: string;
+}

package/dist/esm/api/types/LinkExternalIncidentResponseBody.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/LinkExternalIssueResponseBody.d.ts

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+import type * as Pylon from "../index.js";
+export interface LinkExternalIssueResponseBody {
+    data: Pylon.Issue;
+    /** The request ID for tracking. */
+    request_id: string;
+}

package/dist/esm/api/types/LinkExternalIssueResponseBody.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/LinkFeatureRequestExternalIssueResponseBody.d.ts

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+import type * as Pylon from "../index.js";
+export interface LinkFeatureRequestExternalIssueResponseBody {
+    data: Pylon.FeatureRequest;
+    /** The request ID for tracking. */
+    request_id: string;
+}

package/dist/esm/api/types/LinkFeatureRequestExternalIssueResponseBody.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/LinkTaskExternalIssueResponseBody.d.ts

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+import type * as Pylon from "../index.js";
+export interface LinkTaskExternalIssueResponseBody {
+    data: Pylon.Task;
+    /** The request ID for tracking. */
+    request_id: string;
+}

package/dist/esm/api/types/LinkTaskExternalIssueResponseBody.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/LinkTaskIssueResponseBody.d.ts

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+import type * as Pylon from "../index.js";
+export interface LinkTaskIssueResponseBody {
+    data: Pylon.Task;
+    /** The request ID for tracking. */
+    request_id: string;
+}

package/dist/esm/api/types/LinkTaskIssueResponseBody.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/ListTrainingDataResponseBody.d.ts

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+import type * as Pylon from "../index.js";
+export interface ListTrainingDataResponseBody {
+    data: Pylon.TrainingData[];
+    request_id: string;
+}

package/dist/esm/api/types/ListTrainingDataResponseBody.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/Macro.d.ts

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+import type * as Pylon from "../index.js";
+export interface Macro {
+    /** The actions that execute when this macro is applied. */
+    actions?: (Pylon.MacroAction[] | null) | undefined;
+    /** The time the macro was created. */
+    created_at: string;
+    edit_visibility?: Pylon.Visibility | undefined;
+    /** Whether this macro has actions that execute when applied. */
+    has_actions: boolean;
+    /** The ID of the macro. */
+    id: string;
+    /** The ID of the macro group this macro belongs to. */
+    macro_group_id: string;
+    /** The name of the macro. */
+    name: string;
+    /** The HTML content of the macro. */
+    text_html: string;
+    /** The type of text: "reply", "note", or "email". */
+    text_type: string;
+    /** The time the macro was last updated. */
+    updated_at: string;
+    visibility?: Pylon.Visibility | undefined;
+}

package/dist/esm/api/types/Macro.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/MacroAction.d.ts

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+export interface MacroAction {
+    /** The action type identifier (e.g. "set_issue_state", "set_issue_tags"). */
+    type: string;
+}

package/dist/esm/api/types/MacroAction.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/MacroGroup.d.ts

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+export interface MacroGroup {
+    /** The time the macro group was created. */
+    created_at: string;
+    /** The ID of the macro group. */
+    id: string;
+    /** The title of the macro group. */
+    title: string;
+    /** The time the macro group was last updated. */
+    updated_at: string;
+}

package/dist/esm/api/types/MacroGroup.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/MarkIssuesAsSpamResponseBody.d.ts

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+import type * as Pylon from "../index.js";
+export interface MarkIssuesAsSpamResponseBody {
+    data: Pylon.BulkIssueResult;
+    /** The request ID for tracking. */
+    request_id: string;
+}

package/dist/esm/api/types/MarkIssuesAsSpamResponseBody.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/Me.d.ts

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+import type * as Pylon from "../index.js";
+export interface Me {
+    /** The ID of the organization. */
+    id: string;
+    /** The name of the organization. */
+    name: string;
+    user: Pylon.MeUser;
+}

package/dist/esm/api/types/Me.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/MeUser.d.ts

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+export interface MeUser {
+    /** The primary login email of the authenticated user. API users do not have a login email. */
+    email: string;
+    /** The stable Pylon ID of the authenticated user. */
+    id: string;
+}

package/dist/esm/api/types/MeUser.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};

package/dist/esm/api/types/MergeAccountsResponseBody.d.ts

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+import type * as Pylon from "../index.js";
+export interface MergeAccountsResponseBody {
+    data: Pylon.Account;
+    /** The request ID for tracking. */
+    request_id: string;
+}

package/dist/esm/api/types/MergeAccountsResponseBody.js

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+// This file was auto-generated by Fern from our API Definition.
+export {};