@uniorganization/uni-lib 4.0.39 → 4.0.40

package/dist/entities/inbox/case-tag.entity.js

@@ -0,0 +1,57 @@
+"use strict";
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+var __metadata = (this && this.__metadata) || function (k, v) {
+    if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.CaseTagEntity = void 0;
+const typeorm_1 = require("typeorm");
+const usr_entity_1 = require("../usr.entity");
+const message_case_entity_1 = require("./message-case.entity");
+const tag_entity_1 = require("./tag.entity");
+let CaseTagEntity = class CaseTagEntity {
+};
+exports.CaseTagEntity = CaseTagEntity;
+__decorate([
+    (0, typeorm_1.ManyToOne)(() => message_case_entity_1.MessageCaseEntity, { onDelete: 'CASCADE' }),
+    (0, typeorm_1.JoinColumn)({ name: 'case_id' }),
+    __metadata("design:type", message_case_entity_1.MessageCaseEntity)
+], CaseTagEntity.prototype, "case", void 0);
+__decorate([
+    (0, typeorm_1.PrimaryColumn)({ name: 'case_id', type: 'bigint' }),
+    __metadata("design:type", String)
+], CaseTagEntity.prototype, "caseId", void 0);
+__decorate([
+    (0, typeorm_1.ManyToOne)(() => tag_entity_1.TagEntity),
+    (0, typeorm_1.JoinColumn)({ name: 'tag_id' }),
+    __metadata("design:type", tag_entity_1.TagEntity)
+], CaseTagEntity.prototype, "tag", void 0);
+__decorate([
+    (0, typeorm_1.PrimaryColumn)({ name: 'tag_id', type: 'bigint' }),
+    __metadata("design:type", String)
+], CaseTagEntity.prototype, "tagId", void 0);
+__decorate([
+    (0, typeorm_1.ManyToOne)(() => usr_entity_1.Users),
+    (0, typeorm_1.JoinColumn)({ name: 'created_by_user_id' }),
+    __metadata("design:type", usr_entity_1.Users)
+], CaseTagEntity.prototype, "createdBy", void 0);
+__decorate([
+    (0, typeorm_1.Column)({
+        name: 'created_by_user_id',
+        type: 'numeric',
+        nullable: true,
+    }),
+    __metadata("design:type", Number)
+], CaseTagEntity.prototype, "createdByUserId", void 0);
+__decorate([
+    (0, typeorm_1.CreateDateColumn)({ name: 'created_at', type: 'timestamp' }),
+    __metadata("design:type", Date)
+], CaseTagEntity.prototype, "createdAt", void 0);
+exports.CaseTagEntity = CaseTagEntity = __decorate([
+    (0, typeorm_1.Entity)('case_tags', { schema: 'voicemail' })
+], CaseTagEntity);

package/dist/entities/inbox/case-text.entity.d.ts

@@ -0,0 +1,21 @@
+import { FileEntity } from '../file.entity';
+import { MessageCaseEntity } from './message-case.entity';
+export declare class CaseTextEntity {
+    id: string;
+    case: MessageCaseEntity;
+    caseId: string;
+    sourceFile?: FileEntity | null;
+    sourceFileId: number | null;
+    textType: string;
+    version: number;
+    source: string | null;
+    language: string | null;
+    body: string;
+    confidenceScore: number | null;
+    status: string | null;
+    sentiment: string | null;
+    sentimentScore: number | null;
+    metadata: Record<string, unknown> | null;
+    createdAt: Date;
+    updatedAt: Date;
+}

package/dist/entities/inbox/case-text.entity.js

@@ -0,0 +1,106 @@
+"use strict";
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+var __metadata = (this && this.__metadata) || function (k, v) {
+    if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.CaseTextEntity = void 0;
+const typeorm_1 = require("typeorm");
+const file_entity_1 = require("../file.entity");
+const message_case_entity_1 = require("./message-case.entity");
+let CaseTextEntity = class CaseTextEntity {
+};
+exports.CaseTextEntity = CaseTextEntity;
+__decorate([
+    (0, typeorm_1.PrimaryGeneratedColumn)({ type: 'bigint' }),
+    __metadata("design:type", String)
+], CaseTextEntity.prototype, "id", void 0);
+__decorate([
+    (0, typeorm_1.ManyToOne)(() => message_case_entity_1.MessageCaseEntity, { onDelete: 'CASCADE' }),
+    (0, typeorm_1.JoinColumn)({ name: 'case_id' }),
+    __metadata("design:type", message_case_entity_1.MessageCaseEntity)
+], CaseTextEntity.prototype, "case", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'case_id', type: 'bigint', nullable: false }),
+    __metadata("design:type", String)
+], CaseTextEntity.prototype, "caseId", void 0);
+__decorate([
+    (0, typeorm_1.ManyToOne)(() => file_entity_1.FileEntity),
+    (0, typeorm_1.JoinColumn)({ name: 'source_file_id' }),
+    __metadata("design:type", file_entity_1.FileEntity)
+], CaseTextEntity.prototype, "sourceFile", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'source_file_id', type: 'integer', nullable: true }),
+    __metadata("design:type", Number)
+], CaseTextEntity.prototype, "sourceFileId", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'text_type', type: 'varchar', length: 40, nullable: false }),
+    __metadata("design:type", String)
+], CaseTextEntity.prototype, "textType", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'version', type: 'integer', nullable: false, default: 1 }),
+    __metadata("design:type", Number)
+], CaseTextEntity.prototype, "version", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'source', type: 'varchar', length: 80, nullable: true }),
+    __metadata("design:type", String)
+], CaseTextEntity.prototype, "source", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'language', type: 'varchar', length: 20, nullable: true }),
+    __metadata("design:type", String)
+], CaseTextEntity.prototype, "language", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'body', type: 'text', nullable: false }),
+    __metadata("design:type", String)
+], CaseTextEntity.prototype, "body", void 0);
+__decorate([
+    (0, typeorm_1.Column)({
+        name: 'confidence_score',
+        type: 'numeric',
+        precision: 5,
+        scale: 4,
+        nullable: true,
+    }),
+    __metadata("design:type", Number)
+], CaseTextEntity.prototype, "confidenceScore", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'status', type: 'varchar', length: 40, nullable: true }),
+    __metadata("design:type", String)
+], CaseTextEntity.prototype, "status", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'sentiment', type: 'varchar', length: 40, nullable: true }),
+    __metadata("design:type", String)
+], CaseTextEntity.prototype, "sentiment", void 0);
+__decorate([
+    (0, typeorm_1.Column)({
+        name: 'sentiment_score',
+        type: 'numeric',
+        precision: 5,
+        scale: 4,
+        nullable: true,
+    }),
+    __metadata("design:type", Number)
+], CaseTextEntity.prototype, "sentimentScore", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'metadata', type: 'jsonb', nullable: true }),
+    __metadata("design:type", Object)
+], CaseTextEntity.prototype, "metadata", void 0);
+__decorate([
+    (0, typeorm_1.CreateDateColumn)({ name: 'created_at', type: 'timestamp' }),
+    __metadata("design:type", Date)
+], CaseTextEntity.prototype, "createdAt", void 0);
+__decorate([
+    (0, typeorm_1.UpdateDateColumn)({ name: 'updated_at', type: 'timestamp' }),
+    __metadata("design:type", Date)
+], CaseTextEntity.prototype, "updatedAt", void 0);
+exports.CaseTextEntity = CaseTextEntity = __decorate([
+    (0, typeorm_1.Entity)('case_texts', { schema: 'voicemail' }),
+    (0, typeorm_1.Index)('ux_case_texts_case_type_version', ['caseId', 'textType', 'version'], {
+        unique: true,
+    })
+], CaseTextEntity);

package/dist/entities/inbox/contact-attempt.entity.d.ts

@@ -0,0 +1,15 @@
+import { Users } from '../usr.entity';
+import { MessageCaseEntity } from './message-case.entity';
+export declare class ContactAttemptEntity {
+    id: string;
+    case: MessageCaseEntity;
+    caseId: string;
+    user: Users;
+    userId: number;
+    channel: string;
+    attemptedAt: Date;
+    outcome: string;
+    notes: string | null;
+    nextFollowUpAt: Date | null;
+    createdAt: Date;
+}

package/dist/entities/inbox/contact-attempt.entity.js

@@ -0,0 +1,67 @@
+"use strict";
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+var __metadata = (this && this.__metadata) || function (k, v) {
+    if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.ContactAttemptEntity = void 0;
+const typeorm_1 = require("typeorm");
+const usr_entity_1 = require("../usr.entity");
+const message_case_entity_1 = require("./message-case.entity");
+let ContactAttemptEntity = class ContactAttemptEntity {
+};
+exports.ContactAttemptEntity = ContactAttemptEntity;
+__decorate([
+    (0, typeorm_1.PrimaryGeneratedColumn)({ type: 'bigint' }),
+    __metadata("design:type", String)
+], ContactAttemptEntity.prototype, "id", void 0);
+__decorate([
+    (0, typeorm_1.ManyToOne)(() => message_case_entity_1.MessageCaseEntity, { onDelete: 'CASCADE' }),
+    (0, typeorm_1.JoinColumn)({ name: 'case_id' }),
+    __metadata("design:type", message_case_entity_1.MessageCaseEntity)
+], ContactAttemptEntity.prototype, "case", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'case_id', type: 'bigint', nullable: false }),
+    __metadata("design:type", String)
+], ContactAttemptEntity.prototype, "caseId", void 0);
+__decorate([
+    (0, typeorm_1.ManyToOne)(() => usr_entity_1.Users),
+    (0, typeorm_1.JoinColumn)({ name: 'user_id' }),
+    __metadata("design:type", usr_entity_1.Users)
+], ContactAttemptEntity.prototype, "user", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'user_id', type: 'numeric', nullable: false }),
+    __metadata("design:type", Number)
+], ContactAttemptEntity.prototype, "userId", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'channel', type: 'varchar', length: 40, nullable: false }),
+    __metadata("design:type", String)
+], ContactAttemptEntity.prototype, "channel", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'attempted_at', type: 'timestamp', nullable: false }),
+    __metadata("design:type", Date)
+], ContactAttemptEntity.prototype, "attemptedAt", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'outcome', type: 'varchar', length: 60, nullable: false }),
+    __metadata("design:type", String)
+], ContactAttemptEntity.prototype, "outcome", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'notes', type: 'text', nullable: true }),
+    __metadata("design:type", String)
+], ContactAttemptEntity.prototype, "notes", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'next_follow_up_at', type: 'timestamp', nullable: true }),
+    __metadata("design:type", Date)
+], ContactAttemptEntity.prototype, "nextFollowUpAt", void 0);
+__decorate([
+    (0, typeorm_1.CreateDateColumn)({ name: 'created_at', type: 'timestamp' }),
+    __metadata("design:type", Date)
+], ContactAttemptEntity.prototype, "createdAt", void 0);
+exports.ContactAttemptEntity = ContactAttemptEntity = __decorate([
+    (0, typeorm_1.Entity)('contact_attempts', { schema: 'voicemail' })
+], ContactAttemptEntity);

package/dist/entities/inbox/inbound-message.entity.d.ts

@@ -0,0 +1,22 @@
+import { Users } from '../usr.entity';
+import { AgentExtensionEntity } from './agent-extension.entity';
+export declare class InboundMessageEntity {
+    id: string;
+    externalMessageId: string | null;
+    externalConversationId: string | null;
+    channel: string;
+    callerPhone: string | null;
+    dialedExtension: string | null;
+    resolvedExtension?: AgentExtensionEntity | null;
+    resolvedExtensionId: string | null;
+    resolvedUser?: Users | null;
+    resolvedUserId: number | null;
+    receivedAt: Date;
+    messageText: string | null;
+    language: string | null;
+    durationSeconds: number | null;
+    intakeStatus: string;
+    failureReason: string | null;
+    rawPayload: Record<string, unknown> | null;
+    createdAt: Date;
+}

package/dist/entities/inbox/inbound-message.entity.js

@@ -0,0 +1,124 @@
+"use strict";
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+var __metadata = (this && this.__metadata) || function (k, v) {
+    if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.InboundMessageEntity = void 0;
+const typeorm_1 = require("typeorm");
+const usr_entity_1 = require("../usr.entity");
+const agent_extension_entity_1 = require("./agent-extension.entity");
+let InboundMessageEntity = class InboundMessageEntity {
+};
+exports.InboundMessageEntity = InboundMessageEntity;
+__decorate([
+    (0, typeorm_1.PrimaryGeneratedColumn)({ type: 'bigint' }),
+    __metadata("design:type", String)
+], InboundMessageEntity.prototype, "id", void 0);
+__decorate([
+    (0, typeorm_1.Column)({
+        name: 'external_message_id',
+        type: 'varchar',
+        length: 150,
+        nullable: true,
+    }),
+    __metadata("design:type", String)
+], InboundMessageEntity.prototype, "externalMessageId", void 0);
+__decorate([
+    (0, typeorm_1.Column)({
+        name: 'external_conversation_id',
+        type: 'varchar',
+        length: 150,
+        nullable: true,
+    }),
+    __metadata("design:type", String)
+], InboundMessageEntity.prototype, "externalConversationId", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'channel', type: 'varchar', length: 40, nullable: false }),
+    __metadata("design:type", String)
+], InboundMessageEntity.prototype, "channel", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'caller_phone', type: 'varchar', length: 32, nullable: true }),
+    __metadata("design:type", String)
+], InboundMessageEntity.prototype, "callerPhone", void 0);
+__decorate([
+    (0, typeorm_1.Column)({
+        name: 'dialed_extension',
+        type: 'varchar',
+        length: 20,
+        nullable: true,
+    }),
+    __metadata("design:type", String)
+], InboundMessageEntity.prototype, "dialedExtension", void 0);
+__decorate([
+    (0, typeorm_1.ManyToOne)(() => agent_extension_entity_1.AgentExtensionEntity),
+    (0, typeorm_1.JoinColumn)({ name: 'resolved_extension_id' }),
+    __metadata("design:type", agent_extension_entity_1.AgentExtensionEntity)
+], InboundMessageEntity.prototype, "resolvedExtension", void 0);
+__decorate([
+    (0, typeorm_1.Column)({
+        name: 'resolved_extension_id',
+        type: 'bigint',
+        nullable: true,
+    }),
+    __metadata("design:type", String)
+], InboundMessageEntity.prototype, "resolvedExtensionId", void 0);
+__decorate([
+    (0, typeorm_1.ManyToOne)(() => usr_entity_1.Users),
+    (0, typeorm_1.JoinColumn)({ name: 'resolved_user_id' }),
+    __metadata("design:type", usr_entity_1.Users)
+], InboundMessageEntity.prototype, "resolvedUser", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'resolved_user_id', type: 'numeric', nullable: true }),
+    __metadata("design:type", Number)
+], InboundMessageEntity.prototype, "resolvedUserId", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'received_at', type: 'timestamp', nullable: false }),
+    __metadata("design:type", Date)
+], InboundMessageEntity.prototype, "receivedAt", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'message_text', type: 'text', nullable: true }),
+    __metadata("design:type", String)
+], InboundMessageEntity.prototype, "messageText", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'language', type: 'varchar', length: 20, nullable: true }),
+    __metadata("design:type", String)
+], InboundMessageEntity.prototype, "language", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'duration_seconds', type: 'integer', nullable: true }),
+    __metadata("design:type", Number)
+], InboundMessageEntity.prototype, "durationSeconds", void 0);
+__decorate([
+    (0, typeorm_1.Column)({
+        name: 'intake_status',
+        type: 'varchar',
+        length: 40,
+        nullable: false,
+        default: 'received',
+    }),
+    __metadata("design:type", String)
+], InboundMessageEntity.prototype, "intakeStatus", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'failure_reason', type: 'text', nullable: true }),
+    __metadata("design:type", String)
+], InboundMessageEntity.prototype, "failureReason", void 0);
+__decorate([
+    (0, typeorm_1.Column)({ name: 'raw_payload', type: 'jsonb', nullable: true }),
+    __metadata("design:type", Object)
+], InboundMessageEntity.prototype, "rawPayload", void 0);
+__decorate([
+    (0, typeorm_1.CreateDateColumn)({ name: 'created_at', type: 'timestamp' }),
+    __metadata("design:type", Date)
+], InboundMessageEntity.prototype, "createdAt", void 0);
+exports.InboundMessageEntity = InboundMessageEntity = __decorate([
+    (0, typeorm_1.Entity)('inbound_messages', { schema: 'voicemail' }),
+    (0, typeorm_1.Index)('ux_inbound_messages_external_message_id', ['externalMessageId'], {
+        unique: true,
+        where: 'external_message_id IS NOT NULL',
+    })
+], InboundMessageEntity);

package/dist/entities/inbox/index.d.ts

@@ -0,0 +1,14 @@
+export * from './agent-extension.entity';
+export * from './sla-policy.entity';
+export * from './inbound-message.entity';
+export * from './message-case.entity';
+export * from './case-file.entity';
+export * from './case-text.entity';
+export * from './case-note.entity';
+export * from './case-event.entity';
+export * from './assignment.entity';
+export * from './contact-attempt.entity';
+export * from './case-link.entity';
+export * from './tag.entity';
+export * from './case-tag.entity';
+export * from './notification.entity';

package/dist/entities/inbox/index.js

@@ -0,0 +1,30 @@
+"use strict";
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __exportStar = (this && this.__exportStar) || function(m, exports) {
+    for (var p in m) if (p !== "default" && !Object.prototype.hasOwnProperty.call(exports, p)) __createBinding(exports, m, p);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+__exportStar(require("./agent-extension.entity"), exports);
+__exportStar(require("./sla-policy.entity"), exports);
+__exportStar(require("./inbound-message.entity"), exports);
+__exportStar(require("./message-case.entity"), exports);
+__exportStar(require("./case-file.entity"), exports);
+__exportStar(require("./case-text.entity"), exports);
+__exportStar(require("./case-note.entity"), exports);
+__exportStar(require("./case-event.entity"), exports);
+__exportStar(require("./assignment.entity"), exports);
+__exportStar(require("./contact-attempt.entity"), exports);
+__exportStar(require("./case-link.entity"), exports);
+__exportStar(require("./tag.entity"), exports);
+__exportStar(require("./case-tag.entity"), exports);
+__exportStar(require("./notification.entity"), exports);

package/dist/entities/inbox/message-case.entity.d.ts

@@ -0,0 +1,36 @@
+import { Users } from '../usr.entity';
+import { InboundMessageEntity } from './inbound-message.entity';
+import { SlaPolicyEntity } from './sla-policy.entity';
+import { TicketQueue } from '../ticket-queue.entity';
+export declare class MessageCaseEntity {
+    id: string;
+    caseNumber: string;
+    inboundMessage: InboundMessageEntity;
+    inboundMessageId: string;
+    status: string;
+    priority: string;
+    slaPolicy?: SlaPolicyEntity | null;
+    slaPolicyId: string | null;
+    queue?: TicketQueue | null;
+    queueId: number | null;
+    originalOwner?: Users | null;
+    originalOwnerUserId: number | null;
+    currentOwner?: Users | null;
+    currentOwnerUserId: number | null;
+    currentSupervisor?: Users | null;
+    currentSupervisorUserId: number | null;
+    firstOpenedAt: Date | null;
+    firstReadAt: Date | null;
+    firstListenedAt: Date | null;
+    workStartedAt: Date | null;
+    respondedAt: Date | null;
+    resolvedAt: Date | null;
+    dueFirstReviewAt: Date | null;
+    dueResolutionAt: Date | null;
+    lastStatusChangedAt: Date | null;
+    agentSnapshot: Record<string, unknown> | null;
+    metadata: Record<string, unknown> | null;
+    createdAt: Date;
+    updatedAt: Date;
+    deletedAt: Date | null;
+}