@trii/types 2.10.765 → 2.10.766

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (104) hide show
  1. package/dist/Automations/Events/Event.d.ts +3 -3
  2. package/dist/Common/Messages/Message.d.ts +1 -0
  3. package/dist/Common/index.js +7 -17
  4. package/dist/Contacts/CommunicationEndpoint.d.ts +8 -8
  5. package/dist/Conversations/Classifications/ConversationClassificationEvents.d.ts +2 -2
  6. package/dist/Conversations/Conversation.d.ts +8 -8
  7. package/dist/Conversations/InboxMongo.d.ts +12 -12
  8. package/dist/Conversations/Routing.d.ts +10 -10
  9. package/dist/Conversations/index.js +7 -17
  10. package/dist/Events/DomainEventTypes.d.ts +23 -23
  11. package/dist/index.js +7 -17
  12. package/dist/src/Automations/Capabilities/Capability.d.ts +81 -0
  13. package/dist/src/Automations/Capabilities/Capability.js +23 -0
  14. package/dist/src/Automations/Capabilities/index.d.ts +1 -0
  15. package/dist/src/Automations/Capabilities/index.js +17 -0
  16. package/dist/src/Automations/Common.d.ts +94 -0
  17. package/dist/src/Automations/Common.js +40 -0
  18. package/dist/src/Automations/Events/Event.d.ts +69 -0
  19. package/dist/src/Automations/Events/Event.js +14 -0
  20. package/dist/src/Automations/Events/index.d.ts +1 -0
  21. package/dist/src/Automations/Events/index.js +17 -0
  22. package/dist/src/Automations/Executions/Execution.d.ts +254 -0
  23. package/dist/src/Automations/Executions/Execution.js +62 -0
  24. package/dist/src/Automations/Executions/Testing.d.ts +166 -0
  25. package/dist/src/Automations/Executions/Testing.js +54 -0
  26. package/dist/src/Automations/Executions/index.d.ts +2 -0
  27. package/dist/src/Automations/Executions/index.js +18 -0
  28. package/dist/src/Automations/Flows/Canvas.d.ts +103 -0
  29. package/dist/src/Automations/Flows/Canvas.js +38 -0
  30. package/dist/src/Automations/Flows/Flow.d.ts +147 -0
  31. package/dist/src/Automations/Flows/Flow.js +58 -0
  32. package/dist/src/Automations/Flows/Requests.d.ts +71 -0
  33. package/dist/src/Automations/Flows/Validation.d.ts +28 -0
  34. package/dist/src/Automations/Flows/Validation.js +9 -0
  35. package/dist/src/Automations/Flows/index.d.ts +4 -0
  36. package/dist/src/Automations/Flows/index.js +20 -0
  37. package/dist/src/Automations/Nodes/Node.d.ts +113 -0
  38. package/dist/src/Automations/Nodes/Node.js +27 -0
  39. package/dist/src/Automations/Nodes/index.d.ts +1 -0
  40. package/dist/src/Automations/Nodes/index.js +17 -0
  41. package/dist/src/Automations/index.d.ts +6 -0
  42. package/dist/src/Automations/index.js +22 -0
  43. package/dist/src/Chats/Chat.d.ts +61 -0
  44. package/dist/src/Chats/Chat.js +28 -0
  45. package/dist/src/Common/Channels/Channel.d.ts +28 -1
  46. package/dist/src/Contacts/contacts.d.ts +2 -2
  47. package/dist/src/Conversations/Assignment.d.ts +81 -0
  48. package/dist/src/Conversations/Assignment.js +4 -0
  49. package/dist/src/Conversations/Conversation.d.ts +331 -48
  50. package/dist/src/Conversations/Conversation.js +14 -34
  51. package/dist/src/Conversations/DashBoard/dashboard.d.ts +2 -2
  52. package/dist/src/Conversations/Flows/Workflows/Workflow.d.ts +280 -123
  53. package/dist/src/Conversations/Flows/Workflows/Workflow.js +85 -35
  54. package/dist/src/Conversations/Groups/Group.d.ts +2 -8
  55. package/dist/src/Conversations/Groups/Group.js +0 -6
  56. package/dist/src/Conversations/InboxMongo.d.ts +154 -0
  57. package/dist/src/Conversations/InboxMongo.js +128 -0
  58. package/dist/src/Conversations/InboxProjection.d.ts +162 -0
  59. package/dist/src/Conversations/InboxProjection.js +2 -0
  60. package/dist/src/Conversations/Label.d.ts +1 -1
  61. package/dist/src/Conversations/Outbox.d.ts +24 -0
  62. package/dist/src/Conversations/Outbox.js +4 -0
  63. package/dist/src/Conversations/Queue.d.ts +107 -0
  64. package/dist/src/Conversations/Queue.js +4 -0
  65. package/dist/src/Conversations/Routing.d.ts +164 -0
  66. package/dist/src/Conversations/Routing.js +2 -0
  67. package/dist/src/Conversations/Sla.d.ts +227 -0
  68. package/dist/src/Conversations/Sla.js +6 -0
  69. package/dist/src/Conversations/Transfer.d.ts +73 -0
  70. package/dist/src/Conversations/Transfer.js +2 -0
  71. package/dist/src/Conversations/WebHook.d.ts +1 -1
  72. package/dist/src/Conversations/index.d.ts +9 -1
  73. package/dist/src/Conversations/index.js +9 -1
  74. package/dist/src/Forms/API.d.ts +53 -0
  75. package/dist/src/Forms/API.js +2 -0
  76. package/dist/src/Forms/SubmittedForm.d.ts +56 -0
  77. package/dist/src/Forms/SubmittedForm.js +9 -0
  78. package/dist/src/Forms/index.d.ts +2 -0
  79. package/dist/src/Forms/index.js +18 -0
  80. package/dist/src/Presence/AgentPause.d.ts +24 -0
  81. package/dist/src/Presence/AgentPause.js +19 -0
  82. package/dist/src/Presence/QueueParticipation.d.ts +17 -0
  83. package/dist/src/Presence/QueueParticipation.js +2 -0
  84. package/dist/src/Presence/QueueRoutingState.d.ts +27 -0
  85. package/dist/src/Presence/QueueRoutingState.js +9 -0
  86. package/dist/src/Presence/index.d.ts +3 -0
  87. package/dist/src/Presence/index.js +19 -0
  88. package/dist/src/Tickets/Category.d.ts +18 -0
  89. package/dist/src/Tickets/Dashboard.d.ts +78 -0
  90. package/dist/src/Tickets/Dashboard.js +13 -1
  91. package/dist/src/Tickets/Fields.d.ts +1 -0
  92. package/dist/src/Tickets/Layouts.d.ts +3 -1
  93. package/dist/src/Tickets/Workflow.d.ts +20 -0
  94. package/dist/src/Users/UserTrii.d.ts +10 -0
  95. package/dist/src/Users/UserTrii.js +8 -1
  96. package/dist/src/index.d.ts +3 -0
  97. package/dist/src/index.js +4 -1
  98. package/package.json +5 -2
  99. package/dist/Conversations/DashBoard/dashboardForms.d.ts +0 -44
  100. package/dist/Conversations/DashBoard/dashboardForms.js +0 -24
  101. package/dist/Conversations/InboxCounters.d.ts +0 -18
  102. package/dist/src/Conversations/DashBoard/dashboardForms.d.ts +0 -44
  103. package/dist/src/Conversations/DashBoard/dashboardForms.js +0 -24
  104. /package/dist/{Conversations/InboxCounters.js → src/Automations/Flows/Requests.js} +0 -0
@@ -0,0 +1,24 @@
1
+ export interface AgentPause {
2
+ id: string;
3
+ spaceId: string;
4
+ userId: string;
5
+ reason: PauseReason;
6
+ startedAt: Date;
7
+ startedByUserId?: string;
8
+ startedBy: PauseActorType;
9
+ endedAt?: Date;
10
+ }
11
+ export declare enum PauseReason {
12
+ LUNCH = 0,
13
+ RESTROOM = 1,
14
+ BREAK = 2,
15
+ MEETING = 3,
16
+ TRAINING = 4,
17
+ ADMINISTRATIVE_WORK = 5,
18
+ OTHER = 6
19
+ }
20
+ export declare enum PauseActorType {
21
+ AGENT = 0,
22
+ SUPERVISOR = 1,
23
+ SYSTEM = 2
24
+ }
@@ -0,0 +1,19 @@
1
+ "use strict";
2
+ Object.defineProperty(exports, "__esModule", { value: true });
3
+ exports.PauseActorType = exports.PauseReason = void 0;
4
+ var PauseReason;
5
+ (function (PauseReason) {
6
+ PauseReason[PauseReason["LUNCH"] = 0] = "LUNCH";
7
+ PauseReason[PauseReason["RESTROOM"] = 1] = "RESTROOM";
8
+ PauseReason[PauseReason["BREAK"] = 2] = "BREAK";
9
+ PauseReason[PauseReason["MEETING"] = 3] = "MEETING";
10
+ PauseReason[PauseReason["TRAINING"] = 4] = "TRAINING";
11
+ PauseReason[PauseReason["ADMINISTRATIVE_WORK"] = 5] = "ADMINISTRATIVE_WORK";
12
+ PauseReason[PauseReason["OTHER"] = 6] = "OTHER";
13
+ })(PauseReason || (exports.PauseReason = PauseReason = {}));
14
+ var PauseActorType;
15
+ (function (PauseActorType) {
16
+ PauseActorType[PauseActorType["AGENT"] = 0] = "AGENT";
17
+ PauseActorType[PauseActorType["SUPERVISOR"] = 1] = "SUPERVISOR";
18
+ PauseActorType[PauseActorType["SYSTEM"] = 2] = "SYSTEM";
19
+ })(PauseActorType || (exports.PauseActorType = PauseActorType = {}));
@@ -0,0 +1,17 @@
1
+ import { ConversationQueueInfo } from "../Conversations/Queue";
2
+ export interface QueueParticipation {
3
+ spaceId: string;
4
+ userId: string;
5
+ queueId: string;
6
+ authorized: boolean;
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+ active: boolean;
8
+ updatedAt: Date;
9
+ updatedByUserId?: string;
10
+ }
11
+ export interface QueueParticipationDto {
12
+ queueId: string;
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+ authorized: boolean;
14
+ active: boolean;
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+ updatedAt: Date;
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+ queue?: ConversationQueueInfo | null;
17
+ }
@@ -0,0 +1,2 @@
1
+ "use strict";
2
+ Object.defineProperty(exports, "__esModule", { value: true });
@@ -0,0 +1,27 @@
1
+ import { ConversationQueueInfo } from "../Conversations/Queue";
2
+ export interface QueueRoutingState {
3
+ spaceId: string;
4
+ userId: string;
5
+ queueId: string;
6
+ isEligible: boolean;
7
+ presenceStatus: RoutingPresenceStatus;
8
+ activeJobCount: number;
9
+ maxCapacity?: number;
10
+ notRespondingDetectedAt?: Date;
11
+ updatedAt: Date;
12
+ }
13
+ export declare enum RoutingPresenceStatus {
14
+ IDLE = 0,
15
+ INTERACTING = 1,
16
+ BUSY = 2
17
+ }
18
+ export interface RoutingStateDto {
19
+ queueId: string;
20
+ queue?: ConversationQueueInfo | null;
21
+ isEligible: boolean;
22
+ presenceStatus?: RoutingPresenceStatus;
23
+ activeJobCount: number;
24
+ maxCapacity?: number | null;
25
+ notRespondingDetectedAt?: Date;
26
+ updatedAt?: Date;
27
+ }
@@ -0,0 +1,9 @@
1
+ "use strict";
2
+ Object.defineProperty(exports, "__esModule", { value: true });
3
+ exports.RoutingPresenceStatus = void 0;
4
+ var RoutingPresenceStatus;
5
+ (function (RoutingPresenceStatus) {
6
+ RoutingPresenceStatus[RoutingPresenceStatus["IDLE"] = 0] = "IDLE";
7
+ RoutingPresenceStatus[RoutingPresenceStatus["INTERACTING"] = 1] = "INTERACTING";
8
+ RoutingPresenceStatus[RoutingPresenceStatus["BUSY"] = 2] = "BUSY";
9
+ })(RoutingPresenceStatus || (exports.RoutingPresenceStatus = RoutingPresenceStatus = {}));
@@ -0,0 +1,3 @@
1
+ export * from './AgentPause';
2
+ export * from './QueueParticipation';
3
+ export * from './QueueRoutingState';
@@ -0,0 +1,19 @@
1
+ "use strict";
2
+ var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
3
+ if (k2 === undefined) k2 = k;
4
+ var desc = Object.getOwnPropertyDescriptor(m, k);
5
+ if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
6
+ desc = { enumerable: true, get: function() { return m[k]; } };
7
+ }
8
+ Object.defineProperty(o, k2, desc);
9
+ }) : (function(o, m, k, k2) {
10
+ if (k2 === undefined) k2 = k;
11
+ o[k2] = m[k];
12
+ }));
13
+ var __exportStar = (this && this.__exportStar) || function(m, exports) {
14
+ for (var p in m) if (p !== "default" && !Object.prototype.hasOwnProperty.call(exports, p)) __createBinding(exports, m, p);
15
+ };
16
+ Object.defineProperty(exports, "__esModule", { value: true });
17
+ __exportStar(require("./AgentPause"), exports);
18
+ __exportStar(require("./QueueParticipation"), exports);
19
+ __exportStar(require("./QueueRoutingState"), exports);
@@ -51,3 +51,21 @@ export interface IUpdateTicketCategoryDto {
51
51
  fieldDefinitionIds?: string[] | null;
52
52
  layoutIds?: string[] | null;
53
53
  }
54
+ export interface ICreateTicketResolutionTypeDto {
55
+ name: string;
56
+ description?: string;
57
+ enabled?: boolean;
58
+ order?: number;
59
+ formRequirements?: ITicketFormRequirement[];
60
+ fieldDefinitionIds?: string[];
61
+ layoutIds?: string[];
62
+ }
63
+ export interface IUpdateTicketResolutionTypeDto {
64
+ name?: string;
65
+ description?: string | null;
66
+ enabled?: boolean;
67
+ order?: number;
68
+ formRequirements?: ITicketFormRequirement[] | null;
69
+ fieldDefinitionIds?: string[] | null;
70
+ layoutIds?: string[] | null;
71
+ }
@@ -193,6 +193,17 @@ export declare enum TicketMetricCode {
193
193
  SECURITY_DENIAL_COUNT = "SECURITY_DENIAL_COUNT",
194
194
  PII_ACCESS_COUNT = "PII_ACCESS_COUNT"
195
195
  }
196
+ export declare enum DashboardIcon {
197
+ DASHBOARD = "DASHBOARD",
198
+ HOME = "HOME",
199
+ SUPPORT = "SUPPORT",
200
+ ANALYTICS = "ANALYTICS",
201
+ REPORTS = "REPORTS",
202
+ USERS = "USERS",
203
+ SETTINGS = "SETTINGS",
204
+ FAVORITES = "FAVORITES",
205
+ QUICK_ACTIONS = "QUICK_ACTIONS"
206
+ }
196
207
  export interface ITicketAnalyticsFilter extends ITicketFilter {
197
208
  range: ITicketDateRange;
198
209
  channelTypes?: ChannelType[];
@@ -218,6 +229,7 @@ export interface ITicketMetricDefinition {
218
229
  supportsPercentile?: boolean;
219
230
  supportsRealTime?: boolean;
220
231
  higherIsBetter?: boolean;
232
+ supportedFilters: (keyof Omit<ITicketAnalyticsFilter, 'range'>)[];
221
233
  }
222
234
  export interface ITicketMetricQuery {
223
235
  metric: TicketMetricCode;
@@ -318,11 +330,43 @@ export interface ITicketDashboard {
318
330
  refreshMode: TicketWidgetRefreshMode;
319
331
  refreshIntervalSeconds?: number;
320
332
  isDefault?: boolean;
333
+ order: number;
334
+ icon?: DashboardIcon;
321
335
  createdAt: Date;
322
336
  createdBy: string;
323
337
  updatedAt?: Date;
324
338
  updatedBy?: string;
325
339
  }
340
+ export interface ICreateTicketDashboardDto {
341
+ name: string;
342
+ description?: string;
343
+ audience: TicketAnalyticsAudience;
344
+ visibility: TicketDashboardVisibility;
345
+ sharedRoleIds?: string[];
346
+ sharedGroupIds?: string[];
347
+ defaultFilter?: ITicketAnalyticsFilter;
348
+ widgets?: ITicketWidgetConfiguration[];
349
+ refreshMode?: TicketWidgetRefreshMode;
350
+ refreshIntervalSeconds?: number;
351
+ order?: number;
352
+ isDefault?: boolean;
353
+ icon?: DashboardIcon;
354
+ }
355
+ export interface IUpdateTicketDashboardDto {
356
+ name?: string;
357
+ description?: string;
358
+ audience?: TicketAnalyticsAudience;
359
+ visibility?: TicketDashboardVisibility;
360
+ sharedRoleIds?: string[];
361
+ sharedGroupIds?: string[];
362
+ defaultFilter?: ITicketAnalyticsFilter;
363
+ widgets?: ITicketWidgetConfiguration[];
364
+ refreshMode?: TicketWidgetRefreshMode;
365
+ refreshIntervalSeconds?: number;
366
+ order?: number;
367
+ isDefault?: boolean;
368
+ icon?: DashboardIcon;
369
+ }
326
370
  export interface ITicketDashboardTemplate {
327
371
  id: string;
328
372
  spaceId: string;
@@ -332,6 +376,20 @@ export interface ITicketDashboardTemplate {
332
376
  widgets: ITicketWidgetConfiguration[];
333
377
  enabled: boolean;
334
378
  }
379
+ export interface ICreateTicketDashboardTemplateDto {
380
+ name: string;
381
+ description?: string;
382
+ audience: TicketAnalyticsAudience;
383
+ widgets?: ITicketWidgetConfiguration[];
384
+ enabled?: boolean;
385
+ }
386
+ export interface IUpdateTicketDashboardTemplateDto {
387
+ name?: string;
388
+ description?: string;
389
+ audience?: TicketAnalyticsAudience;
390
+ widgets?: ITicketWidgetConfiguration[];
391
+ enabled?: boolean;
392
+ }
335
393
  export interface ITicketDashboardSnapshot {
336
394
  id: string;
337
395
  dashboardId: string;
@@ -371,6 +429,26 @@ export interface ITicketAnalyticsGoal {
371
429
  ownerUserId?: string;
372
430
  createdAt: Date;
373
431
  }
432
+ export interface ICreateTicketAnalyticsGoalDto {
433
+ name: string;
434
+ metric: TicketMetricCode;
435
+ target: number;
436
+ filter: ITicketAnalyticsFilter;
437
+ validFrom: Date;
438
+ validUntil?: Date;
439
+ ownerGroupId?: string;
440
+ ownerUserId?: string;
441
+ }
442
+ export interface IUpdateTicketAnalyticsGoalDto {
443
+ name?: string;
444
+ metric?: TicketMetricCode;
445
+ target?: number;
446
+ filter?: ITicketAnalyticsFilter;
447
+ validFrom?: Date;
448
+ validUntil?: Date;
449
+ ownerGroupId?: string;
450
+ ownerUserId?: string;
451
+ }
374
452
  /** Reports freshness so users know whether a card is real-time, delayed or partial. */
375
453
  export interface ITicketAnalyticsFreshness {
376
454
  metric: TicketMetricCode;
@@ -1,6 +1,6 @@
1
1
  "use strict";
2
2
  Object.defineProperty(exports, "__esModule", { value: true });
3
- exports.TicketMetricCode = exports.TicketDrilldownTarget = exports.TicketWidgetRefreshMode = exports.TicketMetricFormat = exports.TicketComparisonMode = exports.TicketTimeGranularity = exports.TicketAnalyticsDimension = exports.TicketMetricAggregation = exports.TicketWidgetType = exports.TicketDashboardVisibility = exports.TicketAnalyticsAudience = void 0;
3
+ exports.DashboardIcon = exports.TicketMetricCode = exports.TicketDrilldownTarget = exports.TicketWidgetRefreshMode = exports.TicketMetricFormat = exports.TicketComparisonMode = exports.TicketTimeGranularity = exports.TicketAnalyticsDimension = exports.TicketMetricAggregation = exports.TicketWidgetType = exports.TicketDashboardVisibility = exports.TicketAnalyticsAudience = void 0;
4
4
  var TicketAnalyticsAudience;
5
5
  (function (TicketAnalyticsAudience) {
6
6
  TicketAnalyticsAudience["AGENT"] = "AGENT";
@@ -204,3 +204,15 @@ var TicketMetricCode;
204
204
  TicketMetricCode["SECURITY_DENIAL_COUNT"] = "SECURITY_DENIAL_COUNT";
205
205
  TicketMetricCode["PII_ACCESS_COUNT"] = "PII_ACCESS_COUNT";
206
206
  })(TicketMetricCode || (exports.TicketMetricCode = TicketMetricCode = {}));
207
+ var DashboardIcon;
208
+ (function (DashboardIcon) {
209
+ DashboardIcon["DASHBOARD"] = "DASHBOARD";
210
+ DashboardIcon["HOME"] = "HOME";
211
+ DashboardIcon["SUPPORT"] = "SUPPORT";
212
+ DashboardIcon["ANALYTICS"] = "ANALYTICS";
213
+ DashboardIcon["REPORTS"] = "REPORTS";
214
+ DashboardIcon["USERS"] = "USERS";
215
+ DashboardIcon["SETTINGS"] = "SETTINGS";
216
+ DashboardIcon["FAVORITES"] = "FAVORITES";
217
+ DashboardIcon["QUICK_ACTIONS"] = "QUICK_ACTIONS";
218
+ })(DashboardIcon || (exports.DashboardIcon = DashboardIcon = {}));
@@ -90,6 +90,7 @@ export interface ITicketFieldDefinition extends ITicketAuditedEntity {
90
90
  objectFields?: ITicketObjectField[];
91
91
  validation?: ITicketFieldValidation;
92
92
  scopeType: TicketFieldScopeType;
93
+ version: number;
93
94
  categoryIds?: string[];
94
95
  requestTypeIds?: string[];
95
96
  conditions?: ITicketFieldCondition[];
@@ -36,6 +36,8 @@ export interface ITicketLayoutSection {
36
36
  collapsedByDefault?: boolean;
37
37
  fields: ITicketLayoutField[];
38
38
  }
39
+ export interface ITicketLayoutSectionDTO extends Omit<ITicketLayoutSection, 'id'> {
40
+ }
39
41
  /** Controls presentation only; validation remains authoritative in ITicketFieldDefinition. */
40
42
  export interface ITicketLayout extends ITicketAuditedEntity {
41
43
  name: string;
@@ -56,7 +58,7 @@ export interface ICreateTicketLayoutDto {
56
58
  categoryIds?: string[];
57
59
  requestTypeIds?: string[];
58
60
  roleIds?: string[];
59
- sections: ITicketLayoutSection[];
61
+ sections: ITicketLayoutSectionDTO[];
60
62
  }
61
63
  export interface IUpdateTicketLayoutDto extends Partial<ICreateTicketLayoutDto> {
62
64
  enabled?: boolean;
@@ -11,6 +11,13 @@ export interface ITicketStatus extends ITicketAuditedEntity {
11
11
  isInitial: boolean;
12
12
  isFinal: boolean;
13
13
  enabled: boolean;
14
+ version: number;
15
+ }
16
+ export interface ITicketStatusCreateDTO extends Omit<ITicketStatus, keyof ITicketAuditedEntity | 'enabled' | 'version'> {
17
+ }
18
+ export interface ITicketStatusUpdateDTO extends Partial<Omit<ITicketStatus, keyof ITicketAuditedEntity | 'version'>> {
19
+ id: string;
20
+ expectedVersion: number;
14
21
  }
15
22
  export declare enum TicketConditionOperator {
16
23
  EQUALS = "EQUALS",
@@ -50,14 +57,27 @@ export interface ITicketTransitionCondition {
50
57
  checklistItemId?: string;
51
58
  expectedValue?: TicketPropertyValue;
52
59
  }
60
+ export interface ICreateTicketTransitionConditionDTO extends Omit<ITicketTransitionCondition, 'id'> {
61
+ }
62
+ export interface IUpdateTicketTransitionConditionDTO extends Partial<Omit<ITicketTransitionCondition, 'id'>> {
63
+ id: string;
64
+ }
53
65
  export interface ITicketTransition extends ITicketAuditedEntity {
54
66
  name?: string;
55
67
  fromStatusId: string;
56
68
  toStatusId: string;
57
69
  enabled: boolean;
70
+ version: number;
58
71
  allowedRoleIds?: string[];
59
72
  conditions: ITicketTransitionCondition[];
60
73
  }
74
+ export interface ICreateTicketTransitionDTO extends Omit<ITicketTransition, keyof ITicketAuditedEntity | 'version' | 'conditions'> {
75
+ conditions: ICreateTicketTransitionConditionDTO[];
76
+ }
77
+ export interface IUpdateTicketTransitionDTO extends Partial<Omit<ITicketTransition, keyof ITicketAuditedEntity | 'version'>> {
78
+ id: string;
79
+ expectedVersion: number;
80
+ }
61
81
  export declare enum TicketActivityType {
62
82
  CREATED = "CREATED",
63
83
  UPDATED = "UPDATED",
@@ -1,5 +1,6 @@
1
1
  import UserType from './UserType';
2
2
  import { UserProfile, UserRole } from './UserProfile';
3
+ import { PauseReason } from '../Presence/AgentPause';
3
4
  export interface UserInfo {
4
5
  id: string;
5
6
  name: string;
@@ -62,6 +63,9 @@ export interface UserTrii {
62
63
  userType: UserType;
63
64
  verifiedAccount: boolean;
64
65
  status: UserStatus;
66
+ availability: AvailabilityStatus;
67
+ currentPauseReason?: PauseReason;
68
+ currentPauseSince?: Date;
65
69
  firstname: string;
66
70
  lastname: string;
67
71
  display_name: string;
@@ -90,6 +94,12 @@ export interface UserTrii {
90
94
  socialLinkedinID: string;
91
95
  socialTwitterID: string;
92
96
  }
97
+ export declare enum AvailabilityStatus {
98
+ AVAILABLE = 0,
99
+ AWAY = 1,
100
+ DO_NOT_DISTURB = 2,
101
+ OFFLINE = 3
102
+ }
93
103
  export interface NotificationConfig {
94
104
  volume: NotificationVolumeLevel;
95
105
  sound: NotificationSound;
@@ -1,6 +1,6 @@
1
1
  "use strict";
2
2
  Object.defineProperty(exports, "__esModule", { value: true });
3
- exports.UserStatus = void 0;
3
+ exports.AvailabilityStatus = exports.UserStatus = void 0;
4
4
  var UserStatus;
5
5
  (function (UserStatus) {
6
6
  UserStatus[UserStatus["OFFLINE"] = 0] = "OFFLINE";
@@ -8,3 +8,10 @@ var UserStatus;
8
8
  UserStatus[UserStatus["AWAY"] = 2] = "AWAY";
9
9
  UserStatus[UserStatus["BUSY"] = 3] = "BUSY";
10
10
  })(UserStatus || (exports.UserStatus = UserStatus = {}));
11
+ var AvailabilityStatus;
12
+ (function (AvailabilityStatus) {
13
+ AvailabilityStatus[AvailabilityStatus["AVAILABLE"] = 0] = "AVAILABLE";
14
+ AvailabilityStatus[AvailabilityStatus["AWAY"] = 1] = "AWAY";
15
+ AvailabilityStatus[AvailabilityStatus["DO_NOT_DISTURB"] = 2] = "DO_NOT_DISTURB";
16
+ AvailabilityStatus[AvailabilityStatus["OFFLINE"] = 3] = "OFFLINE";
17
+ })(AvailabilityStatus || (exports.AvailabilityStatus = AvailabilityStatus = {}));
@@ -12,9 +12,12 @@ export * as Tickets from './Tickets/index';
12
12
  export * as Sales from './Sales/index';
13
13
  export * as Collections from './Collections/index';
14
14
  export * as Users from './Users/index';
15
+ export * as Presence from './Presence/index';
15
16
  export * as ApiResponses from './ApiResponses/index';
16
17
  export * as EventsQueue from './Common/EventsQueue/index';
17
18
  export * as APIKeys from './PublicAPI/apiKey';
18
19
  export * as AI from './AI/index';
19
20
  export * as Shop from './Shop/index';
20
21
  export * as APIResponses from './ApiResponses/index';
22
+ export * as Forms from './Forms/index';
23
+ export * as Automations from './Automations/index';
package/dist/src/index.js CHANGED
@@ -33,7 +33,7 @@ var __importStar = (this && this.__importStar) || (function () {
33
33
  };
34
34
  })();
35
35
  Object.defineProperty(exports, "__esModule", { value: true });
36
- exports.APIResponses = exports.Shop = exports.AI = exports.APIKeys = exports.EventsQueue = exports.ApiResponses = exports.Users = exports.Collections = exports.Sales = exports.Tickets = exports.Spaces = exports.Reports = exports.Security = exports.Calls = exports.Conversations = exports.Calendar = exports.Contacts = exports.Common = exports.AuditLogs = exports.Accounts = void 0;
36
+ exports.Automations = exports.Forms = exports.APIResponses = exports.Shop = exports.AI = exports.APIKeys = exports.EventsQueue = exports.ApiResponses = exports.Presence = exports.Users = exports.Collections = exports.Sales = exports.Tickets = exports.Spaces = exports.Reports = exports.Security = exports.Calls = exports.Conversations = exports.Calendar = exports.Contacts = exports.Common = exports.AuditLogs = exports.Accounts = void 0;
37
37
  exports.Accounts = __importStar(require("./Accounts/index"));
38
38
  exports.AuditLogs = __importStar(require("./AuditLogs/index"));
39
39
  exports.Common = __importStar(require("./Common/index"));
@@ -48,9 +48,12 @@ exports.Tickets = __importStar(require("./Tickets/index"));
48
48
  exports.Sales = __importStar(require("./Sales/index"));
49
49
  exports.Collections = __importStar(require("./Collections/index"));
50
50
  exports.Users = __importStar(require("./Users/index"));
51
+ exports.Presence = __importStar(require("./Presence/index"));
51
52
  exports.ApiResponses = __importStar(require("./ApiResponses/index"));
52
53
  exports.EventsQueue = __importStar(require("./Common/EventsQueue/index"));
53
54
  exports.APIKeys = __importStar(require("./PublicAPI/apiKey"));
54
55
  exports.AI = __importStar(require("./AI/index"));
55
56
  exports.Shop = __importStar(require("./Shop/index"));
56
57
  exports.APIResponses = __importStar(require("./ApiResponses/index"));
58
+ exports.Forms = __importStar(require("./Forms/index"));
59
+ exports.Automations = __importStar(require("./Automations/index"));
package/package.json CHANGED
@@ -1,6 +1,6 @@
1
1
  {
2
2
  "name": "@trii/types",
3
- "version": "2.10.765",
3
+ "version": "2.10.766",
4
4
  "description": "Types definitions for Trii projects - ",
5
5
  "main": "dist/index.js",
6
6
  "types": "dist/index.d.ts",
@@ -8,5 +8,8 @@
8
8
  "/dist"
9
9
  ],
10
10
  "author": "Trii LLC",
11
- "license": "ISC"
11
+ "license": "ISC",
12
+ "devDependencies": {
13
+ "typescript": "^5.4.5"
14
+ }
12
15
  }
@@ -1,44 +0,0 @@
1
- import { FormItemType } from "../../Common/Channels/Form";
2
- export declare class DashBoardFormsSummaryInfo {
3
- formId: string;
4
- timeStart: Date;
5
- timeEnd: Date;
6
- completedForms: number;
7
- records: DashBoardFormsQuestionSummary[];
8
- }
9
- export declare class DashBoardFormsQuestionSummary {
10
- questionId: string;
11
- question: string;
12
- type: FormItemType;
13
- count: number;
14
- responses: DashBoardFormsResponseSummary[];
15
- }
16
- export declare class DashBoardFormsResponseSummary {
17
- count: number;
18
- responseTitle: string;
19
- }
20
- export declare class DashBoardFormsSubmittedFormsInfo {
21
- formId: string;
22
- timeStart: Date;
23
- timeEnd: Date;
24
- completedForms: number;
25
- records: DashBoardFormsSubmittedFormRecord[];
26
- }
27
- export declare class DashBoardFormsSubmittedFormRecord {
28
- id: string;
29
- tags: FormTag[];
30
- responses: DashBoardFormsSubmittedFormResponse[];
31
- expireAt: Date;
32
- createdAt: Date;
33
- completedAt: Date;
34
- }
35
- export declare class DashBoardFormsSubmittedFormResponse {
36
- questionId: string;
37
- question: string;
38
- type: FormItemType;
39
- response: any;
40
- }
41
- export declare class FormTag {
42
- name: string;
43
- value: string;
44
- }
@@ -1,24 +0,0 @@
1
- "use strict";
2
- Object.defineProperty(exports, "__esModule", { value: true });
3
- exports.FormTag = exports.DashBoardFormsSubmittedFormResponse = exports.DashBoardFormsSubmittedFormRecord = exports.DashBoardFormsSubmittedFormsInfo = exports.DashBoardFormsResponseSummary = exports.DashBoardFormsQuestionSummary = exports.DashBoardFormsSummaryInfo = void 0;
4
- class DashBoardFormsSummaryInfo {
5
- }
6
- exports.DashBoardFormsSummaryInfo = DashBoardFormsSummaryInfo;
7
- class DashBoardFormsQuestionSummary {
8
- }
9
- exports.DashBoardFormsQuestionSummary = DashBoardFormsQuestionSummary;
10
- class DashBoardFormsResponseSummary {
11
- }
12
- exports.DashBoardFormsResponseSummary = DashBoardFormsResponseSummary;
13
- class DashBoardFormsSubmittedFormsInfo {
14
- }
15
- exports.DashBoardFormsSubmittedFormsInfo = DashBoardFormsSubmittedFormsInfo;
16
- class DashBoardFormsSubmittedFormRecord {
17
- }
18
- exports.DashBoardFormsSubmittedFormRecord = DashBoardFormsSubmittedFormRecord;
19
- class DashBoardFormsSubmittedFormResponse {
20
- }
21
- exports.DashBoardFormsSubmittedFormResponse = DashBoardFormsSubmittedFormResponse;
22
- class FormTag {
23
- }
24
- exports.FormTag = FormTag;
@@ -1,18 +0,0 @@
1
- export interface InboxCounters {
2
- spaceId: string;
3
- userId: string;
4
- pending: number;
5
- following: number;
6
- slaWarning: number;
7
- slaBreached: number;
8
- teamSlaBreached: number;
9
- finalized: number;
10
- spam: number;
11
- tags: TagCount[];
12
- updatedAt: Date;
13
- }
14
- export interface TagCount {
15
- tagId: string;
16
- name: string;
17
- count: number;
18
- }
@@ -1,44 +0,0 @@
1
- import { FormItemType } from "../../Common/Channels/Form";
2
- export declare class DashBoardFormsSummaryInfo {
3
- formId: string;
4
- timeStart: Date;
5
- timeEnd: Date;
6
- completedForms: number;
7
- records: DashBoardFormsQuestionSummary[];
8
- }
9
- export declare class DashBoardFormsQuestionSummary {
10
- questionId: string;
11
- question: string;
12
- type: FormItemType;
13
- count: number;
14
- responses: DashBoardFormsResponseSummary[];
15
- }
16
- export declare class DashBoardFormsResponseSummary {
17
- count: number;
18
- responseTitle: string;
19
- }
20
- export declare class DashBoardFormsSubmittedFormsInfo {
21
- formId: string;
22
- timeStart: Date;
23
- timeEnd: Date;
24
- completedForms: number;
25
- records: DashBoardFormsSubmittedFormRecord[];
26
- }
27
- export declare class DashBoardFormsSubmittedFormRecord {
28
- id: string;
29
- tags: FormTag[];
30
- responses: DashBoardFormsSubmittedFormResponse[];
31
- expireAt: Date;
32
- createdAt: Date;
33
- completedAt: Date;
34
- }
35
- export declare class DashBoardFormsSubmittedFormResponse {
36
- questionId: string;
37
- question: string;
38
- type: FormItemType;
39
- response: any;
40
- }
41
- export declare class FormTag {
42
- name: string;
43
- value: string;
44
- }
@@ -1,24 +0,0 @@
1
- "use strict";
2
- Object.defineProperty(exports, "__esModule", { value: true });
3
- exports.FormTag = exports.DashBoardFormsSubmittedFormResponse = exports.DashBoardFormsSubmittedFormRecord = exports.DashBoardFormsSubmittedFormsInfo = exports.DashBoardFormsResponseSummary = exports.DashBoardFormsQuestionSummary = exports.DashBoardFormsSummaryInfo = void 0;
4
- class DashBoardFormsSummaryInfo {
5
- }
6
- exports.DashBoardFormsSummaryInfo = DashBoardFormsSummaryInfo;
7
- class DashBoardFormsQuestionSummary {
8
- }
9
- exports.DashBoardFormsQuestionSummary = DashBoardFormsQuestionSummary;
10
- class DashBoardFormsResponseSummary {
11
- }
12
- exports.DashBoardFormsResponseSummary = DashBoardFormsResponseSummary;
13
- class DashBoardFormsSubmittedFormsInfo {
14
- }
15
- exports.DashBoardFormsSubmittedFormsInfo = DashBoardFormsSubmittedFormsInfo;
16
- class DashBoardFormsSubmittedFormRecord {
17
- }
18
- exports.DashBoardFormsSubmittedFormRecord = DashBoardFormsSubmittedFormRecord;
19
- class DashBoardFormsSubmittedFormResponse {
20
- }
21
- exports.DashBoardFormsSubmittedFormResponse = DashBoardFormsSubmittedFormResponse;
22
- class FormTag {
23
- }
24
- exports.FormTag = FormTag;