@trii/types 2.10.751 → 2.10.753

package/dist/src/Presence/AgentPause.d.ts

@@ -0,0 +1,24 @@
+export interface AgentPause {
+    id: string;
+    spaceId: string;
+    userId: string;
+    reason: PauseReason;
+    startedAt: Date;
+    startedByUserId?: string;
+    startedBy: PauseActorType;
+    endedAt?: Date;
+}
+export declare enum PauseReason {
+    LUNCH = 0,
+    RESTROOM = 1,
+    BREAK = 2,
+    MEETING = 3,
+    TRAINING = 4,
+    ADMINISTRATIVE_WORK = 5,
+    OTHER = 6
+}
+export declare enum PauseActorType {
+    AGENT = 0,
+    SUPERVISOR = 1,
+    SYSTEM = 2
+}

package/dist/src/Presence/AgentPause.js

@@ -0,0 +1,19 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.PauseActorType = exports.PauseReason = void 0;
+var PauseReason;
+(function (PauseReason) {
+    PauseReason[PauseReason["LUNCH"] = 0] = "LUNCH";
+    PauseReason[PauseReason["RESTROOM"] = 1] = "RESTROOM";
+    PauseReason[PauseReason["BREAK"] = 2] = "BREAK";
+    PauseReason[PauseReason["MEETING"] = 3] = "MEETING";
+    PauseReason[PauseReason["TRAINING"] = 4] = "TRAINING";
+    PauseReason[PauseReason["ADMINISTRATIVE_WORK"] = 5] = "ADMINISTRATIVE_WORK";
+    PauseReason[PauseReason["OTHER"] = 6] = "OTHER";
+})(PauseReason || (exports.PauseReason = PauseReason = {}));
+var PauseActorType;
+(function (PauseActorType) {
+    PauseActorType[PauseActorType["AGENT"] = 0] = "AGENT";
+    PauseActorType[PauseActorType["SUPERVISOR"] = 1] = "SUPERVISOR";
+    PauseActorType[PauseActorType["SYSTEM"] = 2] = "SYSTEM";
+})(PauseActorType || (exports.PauseActorType = PauseActorType = {}));

package/dist/src/Presence/QueueParticipation.d.ts

@@ -0,0 +1,17 @@
+import { ConversationQueueInfo } from "../Conversations/Queue";
+export interface QueueParticipation {
+    spaceId: string;
+    userId: string;
+    queueId: string;
+    authorized: boolean;
+    active: boolean;
+    updatedAt: Date;
+    updatedByUserId?: string;
+}
+export interface QueueParticipationDto {
+    queueId: string;
+    authorized: boolean;
+    active: boolean;
+    updatedAt: Date;
+    queue?: ConversationQueueInfo | null;
+}

package/dist/src/Presence/QueueParticipation.js

@@ -0,0 +1,2 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });

package/dist/src/Presence/QueueRoutingState.d.ts

@@ -0,0 +1,27 @@
+import { ConversationQueueInfo } from "../Conversations/Queue";
+export interface QueueRoutingState {
+    spaceId: string;
+    userId: string;
+    queueId: string;
+    isEligible: boolean;
+    presenceStatus: RoutingPresenceStatus;
+    activeJobCount: number;
+    maxCapacity?: number;
+    notRespondingDetectedAt?: Date;
+    updatedAt: Date;
+}
+export declare enum RoutingPresenceStatus {
+    IDLE = 0,
+    INTERACTING = 1,
+    BUSY = 2
+}
+export interface RoutingStateDto {
+    queueId: string;
+    queue?: ConversationQueueInfo | null;
+    isEligible: boolean;
+    presenceStatus?: RoutingPresenceStatus;
+    activeJobCount: number;
+    maxCapacity?: number | null;
+    notRespondingDetectedAt?: Date;
+    updatedAt?: Date;
+}

package/dist/src/Presence/QueueRoutingState.js

@@ -0,0 +1,9 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.RoutingPresenceStatus = void 0;
+var RoutingPresenceStatus;
+(function (RoutingPresenceStatus) {
+    RoutingPresenceStatus[RoutingPresenceStatus["IDLE"] = 0] = "IDLE";
+    RoutingPresenceStatus[RoutingPresenceStatus["INTERACTING"] = 1] = "INTERACTING";
+    RoutingPresenceStatus[RoutingPresenceStatus["BUSY"] = 2] = "BUSY";
+})(RoutingPresenceStatus || (exports.RoutingPresenceStatus = RoutingPresenceStatus = {}));

package/dist/src/Presence/index.d.ts

@@ -0,0 +1,3 @@
+export * from './AgentPause';
+export * from './QueueParticipation';
+export * from './QueueRoutingState';

package/dist/src/Presence/index.js

@@ -0,0 +1,19 @@
+"use strict";
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __exportStar = (this && this.__exportStar) || function(m, exports) {
+    for (var p in m) if (p !== "default" && !Object.prototype.hasOwnProperty.call(exports, p)) __createBinding(exports, m, p);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+__exportStar(require("./AgentPause"), exports);
+__exportStar(require("./QueueParticipation"), exports);
+__exportStar(require("./QueueRoutingState"), exports);

package/dist/src/Tickets/Category.d.ts

@@ -51,3 +51,21 @@ export interface IUpdateTicketCategoryDto {
     fieldDefinitionIds?: string[] | null;
     layoutIds?: string[] | null;
 }
+export interface ICreateTicketResolutionTypeDto {
+    name: string;
+    description?: string;
+    enabled?: boolean;
+    order?: number;
+    formRequirements?: ITicketFormRequirement[];
+    fieldDefinitionIds?: string[];
+    layoutIds?: string[];
+}
+export interface IUpdateTicketResolutionTypeDto {
+    name?: string;
+    description?: string | null;
+    enabled?: boolean;
+    order?: number;
+    formRequirements?: ITicketFormRequirement[] | null;
+    fieldDefinitionIds?: string[] | null;
+    layoutIds?: string[] | null;
+}

package/dist/src/Tickets/Dashboard.d.ts

@@ -193,6 +193,17 @@ export declare enum TicketMetricCode {
     SECURITY_DENIAL_COUNT = "SECURITY_DENIAL_COUNT",
     PII_ACCESS_COUNT = "PII_ACCESS_COUNT"
 }
+export declare enum DashboardIcon {
+    DASHBOARD = "DASHBOARD",
+    HOME = "HOME",
+    SUPPORT = "SUPPORT",
+    ANALYTICS = "ANALYTICS",
+    REPORTS = "REPORTS",
+    USERS = "USERS",
+    SETTINGS = "SETTINGS",
+    FAVORITES = "FAVORITES",
+    QUICK_ACTIONS = "QUICK_ACTIONS"
+}
 export interface ITicketAnalyticsFilter extends ITicketFilter {
     range: ITicketDateRange;
     channelTypes?: ChannelType[];
@@ -318,11 +329,43 @@ export interface ITicketDashboard {
     refreshMode: TicketWidgetRefreshMode;
     refreshIntervalSeconds?: number;
     isDefault?: boolean;
+    order: number;
+    icon?: DashboardIcon;
     createdAt: Date;
     createdBy: string;
     updatedAt?: Date;
     updatedBy?: string;
 }
+export interface ICreateTicketDashboardDto {
+    name: string;
+    description?: string;
+    audience: TicketAnalyticsAudience;
+    visibility: TicketDashboardVisibility;
+    sharedRoleIds?: string[];
+    sharedGroupIds?: string[];
+    defaultFilter?: ITicketAnalyticsFilter;
+    widgets?: ITicketWidgetConfiguration[];
+    refreshMode?: TicketWidgetRefreshMode;
+    refreshIntervalSeconds?: number;
+    order?: number;
+    isDefault?: boolean;
+    icon?: DashboardIcon;
+}
+export interface IUpdateTicketDashboardDto {
+    name?: string;
+    description?: string;
+    audience?: TicketAnalyticsAudience;
+    visibility?: TicketDashboardVisibility;
+    sharedRoleIds?: string[];
+    sharedGroupIds?: string[];
+    defaultFilter?: ITicketAnalyticsFilter;
+    widgets?: ITicketWidgetConfiguration[];
+    refreshMode?: TicketWidgetRefreshMode;
+    refreshIntervalSeconds?: number;
+    order?: number;
+    isDefault?: boolean;
+    icon?: DashboardIcon;
+}
 export interface ITicketDashboardTemplate {
     id: string;
     spaceId: string;
@@ -332,6 +375,20 @@ export interface ITicketDashboardTemplate {
     widgets: ITicketWidgetConfiguration[];
     enabled: boolean;
 }
+export interface ICreateTicketDashboardTemplateDto {
+    name: string;
+    description?: string;
+    audience: TicketAnalyticsAudience;
+    widgets?: ITicketWidgetConfiguration[];
+    enabled?: boolean;
+}
+export interface IUpdateTicketDashboardTemplateDto {
+    name?: string;
+    description?: string;
+    audience?: TicketAnalyticsAudience;
+    widgets?: ITicketWidgetConfiguration[];
+    enabled?: boolean;
+}
 export interface ITicketDashboardSnapshot {
     id: string;
     dashboardId: string;
@@ -371,6 +428,26 @@ export interface ITicketAnalyticsGoal {
     ownerUserId?: string;
     createdAt: Date;
 }
+export interface ICreateTicketAnalyticsGoalDto {
+    name: string;
+    metric: TicketMetricCode;
+    target: number;
+    filter: ITicketAnalyticsFilter;
+    validFrom: Date;
+    validUntil?: Date;
+    ownerGroupId?: string;
+    ownerUserId?: string;
+}
+export interface IUpdateTicketAnalyticsGoalDto {
+    name?: string;
+    metric?: TicketMetricCode;
+    target?: number;
+    filter?: ITicketAnalyticsFilter;
+    validFrom?: Date;
+    validUntil?: Date;
+    ownerGroupId?: string;
+    ownerUserId?: string;
+}
 /** Reports freshness so users know whether a card is real-time, delayed or partial. */
 export interface ITicketAnalyticsFreshness {
     metric: TicketMetricCode;

package/dist/src/Tickets/Dashboard.js

@@ -1,6 +1,6 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.TicketMetricCode = exports.TicketDrilldownTarget = exports.TicketWidgetRefreshMode = exports.TicketMetricFormat = exports.TicketComparisonMode = exports.TicketTimeGranularity = exports.TicketAnalyticsDimension = exports.TicketMetricAggregation = exports.TicketWidgetType = exports.TicketDashboardVisibility = exports.TicketAnalyticsAudience = void 0;
+exports.DashboardIcon = exports.TicketMetricCode = exports.TicketDrilldownTarget = exports.TicketWidgetRefreshMode = exports.TicketMetricFormat = exports.TicketComparisonMode = exports.TicketTimeGranularity = exports.TicketAnalyticsDimension = exports.TicketMetricAggregation = exports.TicketWidgetType = exports.TicketDashboardVisibility = exports.TicketAnalyticsAudience = void 0;
 var TicketAnalyticsAudience;
 (function (TicketAnalyticsAudience) {
     TicketAnalyticsAudience["AGENT"] = "AGENT";
@@ -204,3 +204,15 @@ var TicketMetricCode;
     TicketMetricCode["SECURITY_DENIAL_COUNT"] = "SECURITY_DENIAL_COUNT";
     TicketMetricCode["PII_ACCESS_COUNT"] = "PII_ACCESS_COUNT";
 })(TicketMetricCode || (exports.TicketMetricCode = TicketMetricCode = {}));
+var DashboardIcon;
+(function (DashboardIcon) {
+    DashboardIcon["DASHBOARD"] = "DASHBOARD";
+    DashboardIcon["HOME"] = "HOME";
+    DashboardIcon["SUPPORT"] = "SUPPORT";
+    DashboardIcon["ANALYTICS"] = "ANALYTICS";
+    DashboardIcon["REPORTS"] = "REPORTS";
+    DashboardIcon["USERS"] = "USERS";
+    DashboardIcon["SETTINGS"] = "SETTINGS";
+    DashboardIcon["FAVORITES"] = "FAVORITES";
+    DashboardIcon["QUICK_ACTIONS"] = "QUICK_ACTIONS";
+})(DashboardIcon || (exports.DashboardIcon = DashboardIcon = {}));

package/dist/src/Tickets/Fields.d.ts

@@ -90,6 +90,7 @@ export interface ITicketFieldDefinition extends ITicketAuditedEntity {
     objectFields?: ITicketObjectField[];
     validation?: ITicketFieldValidation;
     scopeType: TicketFieldScopeType;
+    version: number;
     categoryIds?: string[];
     requestTypeIds?: string[];
     conditions?: ITicketFieldCondition[];

package/dist/src/Tickets/Layouts.d.ts

@@ -36,6 +36,8 @@ export interface ITicketLayoutSection {
     collapsedByDefault?: boolean;
     fields: ITicketLayoutField[];
 }
+export interface ITicketLayoutSectionDTO extends Omit<ITicketLayoutSection, 'id'> {
+}
 /** Controls presentation only; validation remains authoritative in ITicketFieldDefinition. */
 export interface ITicketLayout extends ITicketAuditedEntity {
     name: string;
@@ -56,7 +58,7 @@ export interface ICreateTicketLayoutDto {
     categoryIds?: string[];
     requestTypeIds?: string[];
     roleIds?: string[];
-    sections: ITicketLayoutSection[];
+    sections: ITicketLayoutSectionDTO[];
 }
 export interface IUpdateTicketLayoutDto extends Partial<ICreateTicketLayoutDto> {
     enabled?: boolean;

package/dist/src/Tickets/Workflow.d.ts

@@ -11,6 +11,13 @@ export interface ITicketStatus extends ITicketAuditedEntity {
     isInitial: boolean;
     isFinal: boolean;
     enabled: boolean;
+    version: number;
+}
+export interface ITicketStatusCreateDTO extends Omit<ITicketStatus, keyof ITicketAuditedEntity | 'enabled' | 'version'> {
+}
+export interface ITicketStatusUpdateDTO extends Partial<Omit<ITicketStatus, keyof ITicketAuditedEntity | 'version'>> {
+    id: string;
+    expectedVersion: number;
 }
 export declare enum TicketConditionOperator {
     EQUALS = "EQUALS",
@@ -50,14 +57,27 @@ export interface ITicketTransitionCondition {
     checklistItemId?: string;
     expectedValue?: TicketPropertyValue;
 }
+export interface ICreateTicketTransitionConditionDTO extends Omit<ITicketTransitionCondition, 'id'> {
+}
+export interface IUpdateTicketTransitionConditionDTO extends Partial<Omit<ITicketTransitionCondition, 'id'>> {
+    id: string;
+}
 export interface ITicketTransition extends ITicketAuditedEntity {
     name?: string;
     fromStatusId: string;
     toStatusId: string;
     enabled: boolean;
+    version: number;
     allowedRoleIds?: string[];
     conditions: ITicketTransitionCondition[];
 }
+export interface ICreateTicketTransitionDTO extends Omit<ITicketTransition, keyof ITicketAuditedEntity | 'version' | 'conditions'> {
+    conditions: ICreateTicketTransitionConditionDTO[];
+}
+export interface IUpdateTicketTransitionDTO extends Partial<Omit<ITicketTransition, keyof ITicketAuditedEntity | 'version'>> {
+    id: string;
+    expectedVersion: number;
+}
 export declare enum TicketActivityType {
     CREATED = "CREATED",
     UPDATED = "UPDATED",

package/dist/src/Users/UserTrii.d.ts

@@ -1,5 +1,6 @@
 import UserType from './UserType';
 import { UserProfile, UserRole } from './UserProfile';
+import { PauseReason } from '../Presence/AgentPause';
 export interface UserInfo {
     id: string;
     name: string;
@@ -62,6 +63,9 @@ export interface UserTrii {
     userType: UserType;
     verifiedAccount: boolean;
     status: UserStatus;
+    availability: AvailabilityStatus;
+    currentPauseReason?: PauseReason;
+    currentPauseSince?: Date;
     firstname: string;
     lastname: string;
     display_name: string;
@@ -90,6 +94,12 @@ export interface UserTrii {
     socialLinkedinID: string;
     socialTwitterID: string;
 }
+export declare enum AvailabilityStatus {
+    AVAILABLE = 0,
+    AWAY = 1,
+    DO_NOT_DISTURB = 2,
+    OFFLINE = 3
+}
 export interface NotificationConfig {
     volume: NotificationVolumeLevel;
     sound: NotificationSound;

package/dist/src/Users/UserTrii.js

@@ -1,6 +1,6 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.UserStatus = void 0;
+exports.AvailabilityStatus = exports.UserStatus = void 0;
 var UserStatus;
 (function (UserStatus) {
     UserStatus[UserStatus["OFFLINE"] = 0] = "OFFLINE";
@@ -8,3 +8,10 @@ var UserStatus;
     UserStatus[UserStatus["AWAY"] = 2] = "AWAY";
     UserStatus[UserStatus["BUSY"] = 3] = "BUSY";
 })(UserStatus || (exports.UserStatus = UserStatus = {}));
+var AvailabilityStatus;
+(function (AvailabilityStatus) {
+    AvailabilityStatus[AvailabilityStatus["AVAILABLE"] = 0] = "AVAILABLE";
+    AvailabilityStatus[AvailabilityStatus["AWAY"] = 1] = "AWAY";
+    AvailabilityStatus[AvailabilityStatus["DO_NOT_DISTURB"] = 2] = "DO_NOT_DISTURB";
+    AvailabilityStatus[AvailabilityStatus["OFFLINE"] = 3] = "OFFLINE";
+})(AvailabilityStatus || (exports.AvailabilityStatus = AvailabilityStatus = {}));

package/dist/src/index.d.ts

@@ -12,9 +12,12 @@ export * as Tickets from './Tickets/index';
 export * as Sales from './Sales/index';
 export * as Collections from './Collections/index';
 export * as Users from './Users/index';
+export * as Presence from './Presence/index';
 export * as ApiResponses from './ApiResponses/index';
 export * as EventsQueue from './Common/EventsQueue/index';
 export * as APIKeys from './PublicAPI/apiKey';
 export * as AI from './AI/index';
 export * as Shop from './Shop/index';
 export * as APIResponses from './ApiResponses/index';
+export * as Forms from './Forms/index';
+export * as Automations from './Automations/index';

package/dist/src/index.js

@@ -33,7 +33,7 @@ var __importStar = (this && this.__importStar) || (function () {
     };
 })();
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.APIResponses = exports.Shop = exports.AI = exports.APIKeys = exports.EventsQueue = exports.ApiResponses = exports.Users = exports.Collections = exports.Sales = exports.Tickets = exports.Spaces = exports.Reports = exports.Security = exports.Calls = exports.Conversations = exports.Calendar = exports.Contacts = exports.Common = exports.AuditLogs = exports.Accounts = void 0;
+exports.Automations = exports.Forms = exports.APIResponses = exports.Shop = exports.AI = exports.APIKeys = exports.EventsQueue = exports.ApiResponses = exports.Presence = exports.Users = exports.Collections = exports.Sales = exports.Tickets = exports.Spaces = exports.Reports = exports.Security = exports.Calls = exports.Conversations = exports.Calendar = exports.Contacts = exports.Common = exports.AuditLogs = exports.Accounts = void 0;
 exports.Accounts = __importStar(require("./Accounts/index"));
 exports.AuditLogs = __importStar(require("./AuditLogs/index"));
 exports.Common = __importStar(require("./Common/index"));
@@ -48,9 +48,12 @@ exports.Tickets = __importStar(require("./Tickets/index"));
 exports.Sales = __importStar(require("./Sales/index"));
 exports.Collections = __importStar(require("./Collections/index"));
 exports.Users = __importStar(require("./Users/index"));
+exports.Presence = __importStar(require("./Presence/index"));
 exports.ApiResponses = __importStar(require("./ApiResponses/index"));
 exports.EventsQueue = __importStar(require("./Common/EventsQueue/index"));
 exports.APIKeys = __importStar(require("./PublicAPI/apiKey"));
 exports.AI = __importStar(require("./AI/index"));
 exports.Shop = __importStar(require("./Shop/index"));
 exports.APIResponses = __importStar(require("./ApiResponses/index"));
+exports.Forms = __importStar(require("./Forms/index"));
+exports.Automations = __importStar(require("./Automations/index"));

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@trii/types",
-  "version": "2.10.751",
+  "version": "2.10.753",
   "description": "Types definitions for Trii projects - ",
   "main": "dist/index.js",
   "types": "dist/index.d.ts",

package/dist/src/Conversations/DashBoard/dashboardForms.d.ts

@@ -1,44 +0,0 @@
-import { FormItemType } from "../../Common/Channels/Form";
-export declare class DashBoardFormsSummaryInfo {
-    formId: string;
-    timeStart: Date;
-    timeEnd: Date;
-    completedForms: number;
-    records: DashBoardFormsQuestionSummary[];
-}
-export declare class DashBoardFormsQuestionSummary {
-    questionId: string;
-    question: string;
-    type: FormItemType;
-    count: number;
-    responses: DashBoardFormsResponseSummary[];
-}
-export declare class DashBoardFormsResponseSummary {
-    count: number;
-    responseTitle: string;
-}
-export declare class DashBoardFormsSubmittedFormsInfo {
-    formId: string;
-    timeStart: Date;
-    timeEnd: Date;
-    completedForms: number;
-    records: DashBoardFormsSubmittedFormRecord[];
-}
-export declare class DashBoardFormsSubmittedFormRecord {
-    id: string;
-    tags: FormTag[];
-    responses: DashBoardFormsSubmittedFormResponse[];
-    expireAt: Date;
-    createdAt: Date;
-    completedAt: Date;
-}
-export declare class DashBoardFormsSubmittedFormResponse {
-    questionId: string;
-    question: string;
-    type: FormItemType;
-    response: any;
-}
-export declare class FormTag {
-    name: string;
-    value: string;
-}

package/dist/src/Conversations/DashBoard/dashboardForms.js

@@ -1,24 +0,0 @@
-"use strict";
-Object.defineProperty(exports, "__esModule", { value: true });
-exports.FormTag = exports.DashBoardFormsSubmittedFormResponse = exports.DashBoardFormsSubmittedFormRecord = exports.DashBoardFormsSubmittedFormsInfo = exports.DashBoardFormsResponseSummary = exports.DashBoardFormsQuestionSummary = exports.DashBoardFormsSummaryInfo = void 0;
-class DashBoardFormsSummaryInfo {
-}
-exports.DashBoardFormsSummaryInfo = DashBoardFormsSummaryInfo;
-class DashBoardFormsQuestionSummary {
-}
-exports.DashBoardFormsQuestionSummary = DashBoardFormsQuestionSummary;
-class DashBoardFormsResponseSummary {
-}
-exports.DashBoardFormsResponseSummary = DashBoardFormsResponseSummary;
-class DashBoardFormsSubmittedFormsInfo {
-}
-exports.DashBoardFormsSubmittedFormsInfo = DashBoardFormsSubmittedFormsInfo;
-class DashBoardFormsSubmittedFormRecord {
-}
-exports.DashBoardFormsSubmittedFormRecord = DashBoardFormsSubmittedFormRecord;
-class DashBoardFormsSubmittedFormResponse {
-}
-exports.DashBoardFormsSubmittedFormResponse = DashBoardFormsSubmittedFormResponse;
-class FormTag {
-}
-exports.FormTag = FormTag;