@trii/types 2.10.727 → 2.10.729

package/dist/src/Tickets/Sla.d.ts

@@ -79,6 +79,57 @@ export interface IBusinessCalendar extends ITicketAuditedEntity {
     exceptions: IBusinessCalendarException[];
     enabled: boolean;
 }
+export interface ICreateBusinessCalendarDto {
+    name: string;
+    timeZone: string;
+    schedule: IBusinessDaySchedule[];
+    exceptions: IBusinessCalendarException[];
+    enabled?: boolean;
+}
+export interface IUpdateBusinessCalendarDto {
+    name?: string;
+    timeZone?: string;
+    schedule?: IBusinessDaySchedule[];
+    exceptions?: IBusinessCalendarException[];
+    enabled?: boolean;
+}
+export interface IBusinessCalendarPreviewRequest {
+    businessCalendarId?: string;
+    calendar?: {
+        timeZone: string;
+        schedule: IBusinessDaySchedule[];
+        exceptions: IBusinessCalendarException[];
+    };
+    check: {
+        type: 'IS_WORKING_MOMENT';
+        at: string;
+    } | {
+        type: 'NEXT_WORKING_PERIOD';
+        from: string;
+    } | {
+        type: 'DEADLINE';
+        from: string;
+        durationMinutes: number;
+    };
+}
+export interface IBusinessCalendarPreviewResponse {
+    result: {
+        type: 'IS_WORKING_MOMENT';
+        isWorking: boolean;
+        matchedException?: {
+            date: string;
+            name?: string;
+        };
+    } | {
+        type: 'NEXT_WORKING_PERIOD';
+        startsAt: string;
+        endsAt: string;
+    } | {
+        type: 'DEADLINE';
+        dueAt: string;
+        businessMinutesConsumed: number;
+    };
+}
 export interface ISlaEventMatcher {
     eventType: SlaEventType;
     statusId?: string;
@@ -97,6 +148,30 @@ export interface ISlaMetricDefinition extends ITicketAuditedEntity {
     cycleStartBehavior: SlaCycleStartBehavior;
     enabled: boolean;
 }
+export interface ICreateSlaMetricDefinitionDto {
+    code: string;
+    name: string;
+    description?: string;
+    type: SlaMetricType;
+    statusId?: string;
+    customEventType?: string;
+    startEvent: ISlaEventMatcher;
+    completionEvent: ISlaEventMatcher;
+    cycleStartBehavior: SlaCycleStartBehavior;
+    enabled?: boolean;
+}
+export interface IUpdateSlaMetricDefinitionDto {
+    code?: string;
+    name?: string;
+    description?: string;
+    type?: SlaMetricType;
+    statusId?: string;
+    customEventType?: string;
+    startEvent?: ISlaEventMatcher;
+    completionEvent?: ISlaEventMatcher;
+    cycleStartBehavior?: SlaCycleStartBehavior;
+    enabled?: boolean;
+}
 export interface ISlaWarningThreshold {
     id: string;
     percentage?: number;
@@ -156,6 +231,71 @@ export interface ITicketSlaPolicy extends ITicketAuditedEntity {
     policyChangeBehavior?: SlaPolicyChangeBehavior;
     reopenBehavior?: SlaPolicyChangeBehavior;
 }
+export interface ICreateTicketSlaPolicyDto {
+    name: string;
+    description?: string;
+    enabled?: boolean;
+    order?: number;
+    priority?: TicketPriority;
+    categoryIds?: string[];
+    conditions?: ISlaPolicyCondition[];
+    conditionGroup?: ISlaConditionGroup;
+    targets: ISlaTarget[];
+    commitments?: IServiceCommitment[];
+    pausableStatusIds?: string[];
+    policyChangeBehavior?: SlaPolicyChangeBehavior;
+    reopenBehavior?: SlaPolicyChangeBehavior;
+}
+export interface IUpdateTicketSlaPolicyDto {
+    expectedVersion: number;
+    name?: string;
+    description?: string;
+    enabled?: boolean;
+    order?: number;
+    priority?: TicketPriority;
+    categoryIds?: string[];
+    conditions?: ISlaPolicyCondition[];
+    conditionGroup?: ISlaConditionGroup;
+    targets?: ISlaTarget[];
+    commitments?: IServiceCommitment[];
+    pausableStatusIds?: string[];
+    policyChangeBehavior?: SlaPolicyChangeBehavior;
+    reopenBehavior?: SlaPolicyChangeBehavior;
+}
+export interface ISimulateSlaPolicyRequest {
+    ticket: {
+        categoryId?: string;
+        priority?: TicketPriority;
+        properties?: Record<string, TicketPropertyValue>;
+    };
+    startAt: string;
+}
+export interface ISimulatedTarget {
+    targetId?: string;
+    metricDefinitionId?: string;
+    metric?: SlaMetricType;
+    mode: SlaTimeMode;
+    businessCalendarId?: string;
+    dueAt: string;
+    warnings: {
+        thresholdId: string;
+        at: string;
+    }[];
+}
+export interface ISimulatedCommitment {
+    id: string;
+    type: ServiceCommitmentType;
+    name: string;
+    targets: ISimulatedTarget[];
+}
+export interface ISimulateSlaPolicyResponse {
+    policy: {
+        id: string;
+        name: string;
+    } | null;
+    targets: ISimulatedTarget[];
+    commitments: ISimulatedCommitment[];
+}
 export interface ISlaPausePeriod {
     startedAt: Date;
     endedAt?: Date;

package/dist/src/Tickets/Workflow.d.ts

@@ -11,6 +11,13 @@ export interface ITicketStatus extends ITicketAuditedEntity {
     isInitial: boolean;
     isFinal: boolean;
     enabled: boolean;
+    version: number;
+}
+export interface ITicketStatusCreateDTO extends Omit<ITicketStatus, keyof ITicketAuditedEntity | 'enabled' | 'version'> {
+}
+export interface ITicketStatusUpdateDTO extends Partial<Omit<ITicketStatus, keyof ITicketAuditedEntity | 'version'>> {
+    id: string;
+    expectedVersion: number;
 }
 export declare enum TicketConditionOperator {
     EQUALS = "EQUALS",
@@ -50,14 +57,27 @@ export interface ITicketTransitionCondition {
     checklistItemId?: string;
     expectedValue?: TicketPropertyValue;
 }
+export interface ICreateTicketTransitionConditionDTO extends Omit<ITicketTransitionCondition, 'id'> {
+}
+export interface IUpdateTicketTransitionConditionDTO extends Partial<Omit<ITicketTransitionCondition, 'id'>> {
+    id: string;
+}
 export interface ITicketTransition extends ITicketAuditedEntity {
     name?: string;
     fromStatusId: string;
     toStatusId: string;
     enabled: boolean;
+    version: number;
     allowedRoleIds?: string[];
     conditions: ITicketTransitionCondition[];
 }
+export interface ICreateTicketTransitionDTO extends Omit<ITicketTransition, keyof ITicketAuditedEntity | 'version' | 'conditions'> {
+    conditions: ICreateTicketTransitionConditionDTO[];
+}
+export interface IUpdateTicketTransitionDTO extends Partial<Omit<ITicketTransition, keyof ITicketAuditedEntity | 'version'>> {
+    id: string;
+    expectedVersion: number;
+}
 export declare enum TicketActivityType {
     CREATED = "CREATED",
     UPDATED = "UPDATED",

package/dist/src/Users/UserTrii.d.ts

@@ -1,5 +1,6 @@
 import UserType from './UserType';
 import { UserProfile, UserRole } from './UserProfile';
+import { PauseReason } from '../Presence/AgentPause';
 export interface UserInfo {
     id: string;
     name: string;
@@ -62,6 +63,9 @@ export interface UserTrii {
     userType: UserType;
     verifiedAccount: boolean;
     status: UserStatus;
+    availability: AvailabilityStatus;
+    currentPauseReason?: PauseReason;
+    currentPauseSince?: Date;
     firstname: string;
     lastname: string;
     display_name: string;
@@ -90,6 +94,12 @@ export interface UserTrii {
     socialLinkedinID: string;
     socialTwitterID: string;
 }
+export declare enum AvailabilityStatus {
+    AVAILABLE = 0,
+    AWAY = 1,
+    DO_NOT_DISTURB = 2,
+    OFFLINE = 3
+}
 export interface NotificationConfig {
     volume: NotificationVolumeLevel;
     sound: NotificationSound;

package/dist/src/Users/UserTrii.js

@@ -1,6 +1,6 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.UserStatus = void 0;
+exports.AvailabilityStatus = exports.UserStatus = void 0;
 var UserStatus;
 (function (UserStatus) {
     UserStatus[UserStatus["OFFLINE"] = 0] = "OFFLINE";
@@ -8,3 +8,10 @@ var UserStatus;
     UserStatus[UserStatus["AWAY"] = 2] = "AWAY";
     UserStatus[UserStatus["BUSY"] = 3] = "BUSY";
 })(UserStatus || (exports.UserStatus = UserStatus = {}));
+var AvailabilityStatus;
+(function (AvailabilityStatus) {
+    AvailabilityStatus[AvailabilityStatus["AVAILABLE"] = 0] = "AVAILABLE";
+    AvailabilityStatus[AvailabilityStatus["AWAY"] = 1] = "AWAY";
+    AvailabilityStatus[AvailabilityStatus["DO_NOT_DISTURB"] = 2] = "DO_NOT_DISTURB";
+    AvailabilityStatus[AvailabilityStatus["OFFLINE"] = 3] = "OFFLINE";
+})(AvailabilityStatus || (exports.AvailabilityStatus = AvailabilityStatus = {}));

package/dist/src/index.d.ts

@@ -12,9 +12,13 @@ export * as Tickets from './Tickets/index';
 export * as Sales from './Sales/index';
 export * as Collections from './Collections/index';
 export * as Users from './Users/index';
+export * as Presence from './Presence/index';
 export * as ApiResponses from './ApiResponses/index';
 export * as EventsQueue from './Common/EventsQueue/index';
+export * as Events from './Events/index';
 export * as APIKeys from './PublicAPI/apiKey';
 export * as AI from './AI/index';
 export * as Shop from './Shop/index';
 export * as APIResponses from './ApiResponses/index';
+export * as Forms from './Forms/index';
+export * as Automations from './Automations/index';

package/dist/src/index.js

@@ -33,7 +33,7 @@ var __importStar = (this && this.__importStar) || (function () {
     };
 })();
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.APIResponses = exports.Shop = exports.AI = exports.APIKeys = exports.EventsQueue = exports.ApiResponses = exports.Users = exports.Collections = exports.Sales = exports.Tickets = exports.Spaces = exports.Reports = exports.Security = exports.Calls = exports.Conversations = exports.Calendar = exports.Contacts = exports.Common = exports.AuditLogs = exports.Accounts = void 0;
+exports.Automations = exports.Forms = exports.APIResponses = exports.Shop = exports.AI = exports.APIKeys = exports.Events = exports.EventsQueue = exports.ApiResponses = exports.Presence = exports.Users = exports.Collections = exports.Sales = exports.Tickets = exports.Spaces = exports.Reports = exports.Security = exports.Calls = exports.Conversations = exports.Calendar = exports.Contacts = exports.Common = exports.AuditLogs = exports.Accounts = void 0;
 exports.Accounts = __importStar(require("./Accounts/index"));
 exports.AuditLogs = __importStar(require("./AuditLogs/index"));
 exports.Common = __importStar(require("./Common/index"));
@@ -48,9 +48,13 @@ exports.Tickets = __importStar(require("./Tickets/index"));
 exports.Sales = __importStar(require("./Sales/index"));
 exports.Collections = __importStar(require("./Collections/index"));
 exports.Users = __importStar(require("./Users/index"));
+exports.Presence = __importStar(require("./Presence/index"));
 exports.ApiResponses = __importStar(require("./ApiResponses/index"));
 exports.EventsQueue = __importStar(require("./Common/EventsQueue/index"));
+exports.Events = __importStar(require("./Events/index"));
 exports.APIKeys = __importStar(require("./PublicAPI/apiKey"));
 exports.AI = __importStar(require("./AI/index"));
 exports.Shop = __importStar(require("./Shop/index"));
 exports.APIResponses = __importStar(require("./ApiResponses/index"));
+exports.Forms = __importStar(require("./Forms/index"));
+exports.Automations = __importStar(require("./Automations/index"));

package/package.json

@@ -1,12 +1,12 @@
-{
-  "name": "@trii/types",
-  "version": "2.10.727",
-  "description": "Types definitions for Trii projects - ",
-  "main": "dist/index.js",
-  "types": "dist/index.d.ts",
-  "files": [
-    "/dist"
-  ],
-  "author": "Trii LLC",
-  "license": "ISC"
-}
+{
+  "name": "@trii/types",
+  "version": "2.10.729",
+  "description": "Types definitions for Trii projects - ",
+  "main": "dist/index.js",
+  "types": "dist/index.d.ts",
+  "files": [
+    "/dist"
+  ],
+  "author": "Trii LLC",
+  "license": "ISC"
+}

package/dist/Conversations/DashBoard/dashboardForms.d.ts

@@ -1,44 +0,0 @@
-import { FormItemType } from "../../Common/Channels/Form";
-export declare class DashBoardFormsSummaryInfo {
-    formId: string;
-    timeStart: Date;
-    timeEnd: Date;
-    completedForms: number;
-    records: DashBoardFormsQuestionSummary[];
-}
-export declare class DashBoardFormsQuestionSummary {
-    questionId: string;
-    question: string;
-    type: FormItemType;
-    count: number;
-    responses: DashBoardFormsResponseSummary[];
-}
-export declare class DashBoardFormsResponseSummary {
-    count: number;
-    responseTitle: string;
-}
-export declare class DashBoardFormsSubmittedFormsInfo {
-    formId: string;
-    timeStart: Date;
-    timeEnd: Date;
-    completedForms: number;
-    records: DashBoardFormsSubmittedFormRecord[];
-}
-export declare class DashBoardFormsSubmittedFormRecord {
-    id: string;
-    tags: FormTag[];
-    responses: DashBoardFormsSubmittedFormResponse[];
-    expireAt: Date;
-    createdAt: Date;
-    completedAt: Date;
-}
-export declare class DashBoardFormsSubmittedFormResponse {
-    questionId: string;
-    question: string;
-    type: FormItemType;
-    response: any;
-}
-export declare class FormTag {
-    name: string;
-    value: string;
-}

package/dist/Conversations/DashBoard/dashboardForms.js

@@ -1,24 +0,0 @@
-"use strict";
-Object.defineProperty(exports, "__esModule", { value: true });
-exports.FormTag = exports.DashBoardFormsSubmittedFormResponse = exports.DashBoardFormsSubmittedFormRecord = exports.DashBoardFormsSubmittedFormsInfo = exports.DashBoardFormsResponseSummary = exports.DashBoardFormsQuestionSummary = exports.DashBoardFormsSummaryInfo = void 0;
-class DashBoardFormsSummaryInfo {
-}
-exports.DashBoardFormsSummaryInfo = DashBoardFormsSummaryInfo;
-class DashBoardFormsQuestionSummary {
-}
-exports.DashBoardFormsQuestionSummary = DashBoardFormsQuestionSummary;
-class DashBoardFormsResponseSummary {
-}
-exports.DashBoardFormsResponseSummary = DashBoardFormsResponseSummary;
-class DashBoardFormsSubmittedFormsInfo {
-}
-exports.DashBoardFormsSubmittedFormsInfo = DashBoardFormsSubmittedFormsInfo;
-class DashBoardFormsSubmittedFormRecord {
-}
-exports.DashBoardFormsSubmittedFormRecord = DashBoardFormsSubmittedFormRecord;
-class DashBoardFormsSubmittedFormResponse {
-}
-exports.DashBoardFormsSubmittedFormResponse = DashBoardFormsSubmittedFormResponse;
-class FormTag {
-}
-exports.FormTag = FormTag;

package/dist/Conversations/InboxCounters.d.ts

@@ -1,18 +0,0 @@
-export interface InboxCounters {
-    spaceId: string;
-    userId: string;
-    pending: number;
-    following: number;
-    slaWarning: number;
-    slaBreached: number;
-    teamSlaBreached: number;
-    finalized: number;
-    spam: number;
-    tags: TagCount[];
-    updatedAt: Date;
-}
-export interface TagCount {
-    tagId: string;
-    name: string;
-    count: number;
-}

package/dist/src/Conversations/DashBoard/dashboardForms.d.ts

@@ -1,44 +0,0 @@
-import { FormItemType } from "../../Common/Channels/Form";
-export declare class DashBoardFormsSummaryInfo {
-    formId: string;
-    timeStart: Date;
-    timeEnd: Date;
-    completedForms: number;
-    records: DashBoardFormsQuestionSummary[];
-}
-export declare class DashBoardFormsQuestionSummary {
-    questionId: string;
-    question: string;
-    type: FormItemType;
-    count: number;
-    responses: DashBoardFormsResponseSummary[];
-}
-export declare class DashBoardFormsResponseSummary {
-    count: number;
-    responseTitle: string;
-}
-export declare class DashBoardFormsSubmittedFormsInfo {
-    formId: string;
-    timeStart: Date;
-    timeEnd: Date;
-    completedForms: number;
-    records: DashBoardFormsSubmittedFormRecord[];
-}
-export declare class DashBoardFormsSubmittedFormRecord {
-    id: string;
-    tags: FormTag[];
-    responses: DashBoardFormsSubmittedFormResponse[];
-    expireAt: Date;
-    createdAt: Date;
-    completedAt: Date;
-}
-export declare class DashBoardFormsSubmittedFormResponse {
-    questionId: string;
-    question: string;
-    type: FormItemType;
-    response: any;
-}
-export declare class FormTag {
-    name: string;
-    value: string;
-}

package/dist/src/Conversations/DashBoard/dashboardForms.js

@@ -1,24 +0,0 @@
-"use strict";
-Object.defineProperty(exports, "__esModule", { value: true });
-exports.FormTag = exports.DashBoardFormsSubmittedFormResponse = exports.DashBoardFormsSubmittedFormRecord = exports.DashBoardFormsSubmittedFormsInfo = exports.DashBoardFormsResponseSummary = exports.DashBoardFormsQuestionSummary = exports.DashBoardFormsSummaryInfo = void 0;
-class DashBoardFormsSummaryInfo {
-}
-exports.DashBoardFormsSummaryInfo = DashBoardFormsSummaryInfo;
-class DashBoardFormsQuestionSummary {
-}
-exports.DashBoardFormsQuestionSummary = DashBoardFormsQuestionSummary;
-class DashBoardFormsResponseSummary {
-}
-exports.DashBoardFormsResponseSummary = DashBoardFormsResponseSummary;
-class DashBoardFormsSubmittedFormsInfo {
-}
-exports.DashBoardFormsSubmittedFormsInfo = DashBoardFormsSubmittedFormsInfo;
-class DashBoardFormsSubmittedFormRecord {
-}
-exports.DashBoardFormsSubmittedFormRecord = DashBoardFormsSubmittedFormRecord;
-class DashBoardFormsSubmittedFormResponse {
-}
-exports.DashBoardFormsSubmittedFormResponse = DashBoardFormsSubmittedFormResponse;
-class FormTag {
-}
-exports.FormTag = FormTag;