@tiledesk/tiledesk-tybot-connector 2.0.16-rc4 → 2.0.16

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@tiledesk/tiledesk-tybot-connector",
-  "version": "2.0.16-rc4",
+  "version": "2.0.16",
   "description": "Tiledesk Tybot connector",
   "main": "index.js",
   "scripts": {
@@ -15,7 +15,7 @@
     "@tiledesk/tiledesk-chatbot-client": "^0.5.30",
     "@tiledesk/tiledesk-chatbot-util": "^0.8.39",
     "@tiledesk/tiledesk-client": "^0.10.13",
-    "@tiledesk/tiledesk-multi-worker": "^0.3.2",
+    "@tiledesk/tiledesk-multi-worker": "^0.3.1-rc10",
     "accept-language-parser": "^1.5.0",
     "app-root-path": "^3.1.0",
     "axios": "^1.7.7",

package/tiledeskChatbotPlugs/DirectivesChatbotPlug.js

@@ -54,13 +54,13 @@ const { DirMoveToUnassigned } = require('./directives/DirMoveToUnassigned');
 const { DirAddTags } = require('./directives/DirAddTags');
 const { DirSendWhatsapp } = require('./directives/DirSendWhatsapp');
 const { DirReplaceBotV3 } = require('./directives/DirReplaceBotV3');
-const { DirAiPrompt } = require('./directives/DirAiPrompt');
+const { DirAiTask, DirAiPrompt } = require('./directives/DirAiPrompt');
 const { DirWebResponse } = require('./directives/DirWebResponse');
 const { DirConnectBlock } = require('./directives/DirConnectBlock');
-const { DirAddKbContent } = require('./directives/DirAddKbContent');
-const { DirFlowLog } = require('./directives/DirFlowLog');
 
 const winston = require('../utils/winston');
+const { DirFlowLog } = require('./directives/DirFlowLog');
+const { DirAddKbContent } = require('./directives/DirAddKbContent');
 
 class DirectivesChatbotPlug {
 
@@ -219,13 +219,14 @@ class DirectivesChatbotPlug {
       directive_name = directive.name.toLowerCase();
     }
     if (directive && directive.action) {
-      const action_id = directive.action["_tdActionId"];
-      const locked_action_id = await this.chatbot.currentLockedAction(this.supportRequest.request_id);
-      if ( locked_action_id && (locked_action_id !== action_id) ) {
-        let next_dir = await this.nextDirective(this.directives);
-        this.process(next_dir);
-        return;
-      }      
+        const action_id = directive.action["_tdActionId"];
+        const locked_action_id = await this.chatbot.currentLockedAction(this.supportRequest.request_id);
+        if ( locked_action_id && (locked_action_id !== action_id) ) {
+          let next_dir = await this.nextDirective(this.directives);
+          this.process(next_dir);
+          return;
+        }
+      
     }
     if (directive == null || (directive !== null && directive["name"] === undefined)) {
       winston.debug("(DirectivesChatbotPlug) stop process(). directive is (null?): ", directive);
@@ -703,19 +704,6 @@ class DirectivesChatbotPlug {
         }
       });
     }
-    else if (directive_name === Directives.WEBHOOK) {
-      // console.log(".....DirIntent")
-      new DirIntent(context).execute(directive, async (stop) => {
-        if (stop) {
-          if (context.log) { console.log("Stopping Actions on:", JSON.stringify(directive));}
-          this.theend();
-        }
-        else {
-          let next_dir = await this.nextDirective(this.directives);
-          this.process(next_dir);
-        }
-      });
-    }
     else if (directive_name === Directives.WEB_RESPONSE) {
       new DirWebResponse(context).execute(directive, async () => {
         let next_dir = await this.nextDirective(this.directives);
@@ -728,12 +716,6 @@ class DirectivesChatbotPlug {
         this.process(next_dir);
       })
     }
-    else if (directive_name === Directives.ADD_KB_CONTENT) {
-      new DirAddKbContent(context).execute(directive, async () => {
-        let next_dir = await this.nextDirective(this.directives);
-        this.process(next_dir);
-      });
-    }
     else {
       let next_dir = await this.nextDirective(this.directives);
       this.process(next_dir);

package/tiledeskChatbotPlugs/directives/DirAddKbContent.js

@@ -32,19 +32,20 @@ class DirAddKbContent {
   }
 
   execute(directive, callback) {
-    winston.debug("DirAddKbContent directive: ", directive);
+    this.logger.info("Execute AskKnowledgeBase action")
+    winston.debug("DirAskGPTV2 directive: ", directive);
     let action;
     if (directive.action) {
       action = directive.action;
     }
     else {
       this.logger.error("Incorrect action for ", directive.name, directive)
-      winston.debug("DirAddKbContent Incorrect directive: ", directive);
+      winston.debug("DirAskGPTV2 Incorrect directive: ", directive);
       callback();
       return;
     }
     this.go(action, (stop) => {
-      this.logger.native("[Add to KnwoledgeBase] Executed");
+      this.logger.info("Acion AskKnowledgeBase completed");
       callback(stop);
     })
   }
@@ -85,7 +86,7 @@ class DirAddKbContent {
 
     let key = await integrationService.getKeyFromIntegrations(this.projectId, 'openai', this.token);
     if (!key) {
-      this.logger.native("[Add to KnwoledgeBase] OpenAI key not found in Integration. Using shared OpenAI key");
+      this.logger.debug("[DirAddKbContent] OpenAI key not found in Integration. Using shared OpenAI key");
       winston.verbose("[DirAddKbContent] - Key not found in Integrations. Searching in kb settings...");
       key = await this.getKeyFromKbSettings();
     }
@@ -95,7 +96,7 @@ class DirAddKbContent {
       key = process.env.GPTKEY;
       publicKey = true;
     } else {
-      this.logger.native("[Add to KnwoledgeBase] Use your own OpenAI key")
+      this.logger.debug("[DirAddKbContent] use your own OpenAI key")
     }
 
     if (!key) {
@@ -108,7 +109,7 @@ class DirAddKbContent {
     if (publicKey === true) {
       let keep_going = await this.checkQuoteAvailability();
       if (keep_going === false) {
-        this.logger.warn("[Add to KnwoledgeBase] Tokens quota exceeded. Skip the action")
+        this.logger.warn("[DirAddKbContent] Tokens quota exceeded. Skip the action")
         winston.verbose("[DirAddKbContent] - Quota exceeded for tokens. Skip the action")
         await this.chatbot.addParameter("flowError", "[DirAddKbContent] Error: tokens quota exceeded");
         callback(true);  
@@ -121,17 +122,17 @@ class DirAddKbContent {
     if (action.namespaceAsName) {
       // Namespace could be an attribute
       const filled_namespace = filler.fill(action.namespace, requestVariables)
-      this.logger.native("[Add to KnwoledgeBase] Searching namespace by name ", filled_namespace);
+      this.logger.debug("[DirAddKbContent] Searching namespace by name ", filled_namespace);
       ns = await this.getNamespace(filled_namespace, null);
       namespace = ns?.id;
       winston.verbose("[DirAddKbContent] - Retrieved namespace id from name " + namespace);
     } else {
-      this.logger.native("[Add to KnwoledgeBase] Searching namespace by id ", namespace);
+      this.logger.debug("[DirAddKbContent] Searching namespace by id ", namespace);
       ns = await this.getNamespace(null, namespace);
     }
 
     if (!ns) {
-      this.logger.error("[Add to KnwoledgeBase] Namespace not found");
+      this.logger.error("[DirAddKbContent] Namespace not found");
       await this.chatbot.addParameter("flowError", "[DirAddKbContent] Error: namespace not found");
       callback();
       return;
@@ -144,7 +145,7 @@ class DirAddKbContent {
     }
     
     if (!namespace) {
-      this.logger.error("[Add to KnwoledgeBase] Namespace is undefined")
+      this.logger.error("[DirAddKbContent] Namespace is undefined")
       winston.verbose("[DirAddKbContent] - Error: namespace is undefined")
       await this.chatbot.addParameter("flowError", "[DirAddKbContent] Error: namespace is undefined");
       callback(true);
@@ -176,7 +177,7 @@ class DirAddKbContent {
       HTTPREQUEST, async (err, resbody) => {
         
         if (err) {
-          this.logger.error("[Add to KnwoledgeBase] error: " + JSON.stringify(err?.response));
+          this.logger.error("[DirAddKbContent] error: " + JSON.stringify(err?.response));
           winston.error("[DirAddKbContent] error: ", err?.response);
           if (callback) {
             callback();
@@ -206,12 +207,12 @@ class DirAddKbContent {
         },
         method: "GET"
       }
-      winston.debug("DirAddKbContent KB HttpRequest", KB_HTTPREQUEST);
+      winston.debug("DirAskGPTV2 KB HttpRequest", KB_HTTPREQUEST);
 
       httpUtils.request(
         KB_HTTPREQUEST, async (err, resbody) => {
           if (err) {
-            winston.error("DirAddKbContent Get kb settings error ", err?.response?.data);
+            winston.error("DirAskGPTV2 Get kb settings error ", err?.response?.data);
             resolve(null);
           } else {
             if (!resbody.gptkey) {
@@ -236,12 +237,12 @@ class DirAddKbContent {
         },
         method: "GET"
       }
-      winston.debug("DirAddKbContent check quote availability HttpRequest", HTTPREQUEST);
+      winston.debug("DirAskGPTV2 check quote availability HttpRequest", HTTPREQUEST);
 
       httpUtils.request(
         HTTPREQUEST, async (err, resbody) => {
           if (err) {
-            winston.error("DirAddKbContent Check quote availability err: ", err);
+            winston.error("DirAskGPTV2 Check quote availability err: ", err);
             resolve(true)
           } else {
             if (resbody.isAvailable === true) {
@@ -267,12 +268,12 @@ class DirAddKbContent {
         json: tokens_usage,
         method: "POST"
       }
-      winston.debug("DirAddKbContent update quote HttpRequest ", HTTPREQUEST);
+      winston.debug("DirAskGPTV2 update quote HttpRequest ", HTTPREQUEST);
 
       httpUtils.request(
         HTTPREQUEST, async (err, resbody) => {
           if (err) {
-            winston.error("DirAddKbContent Increment tokens quote err: ", err);
+            winston.error("DirAskGPTV2 Increment tokens quote err: ", err);
             reject(false)
           } else {
             resolve(true);
@@ -292,14 +293,14 @@ class DirAddKbContent {
         },
         method: "GET"
       }
-      winston.debug("DirAddKbContent get all namespaces HttpRequest", HTTPREQUEST);
+      winston.debug("DirAskGPTV2 get all namespaces HttpRequest", HTTPREQUEST);
       httpUtils.request(
         HTTPREQUEST, async (err, namespaces) => {
           if (err) {
-            winston.error("DirAddKbContent get all namespaces err: ", err);
+            winston.error("DirAskGPTV2 get all namespaces err: ", err);
             resolve(null)
           } else {
-            winston.debug("DirAddKbContent get all namespaces resbody: ", namespaces);
+            winston.debug("DirAskGPTV2 get all namespaces resbody: ", namespaces);
             if (name) {
               let namespace = namespaces.find(n => n.name === name);
               resolve(namespace);

package/tiledeskChatbotPlugs/directives/DirAddTags.js

@@ -30,6 +30,7 @@ class DirAddTags {
   }
 
   execute(directive, callback) {
+    this.logger.info("[Add Tag] Executing action")
     winston.verbose("Execute AddTags action");
     let action;
     if (directive.action) {
@@ -42,7 +43,7 @@ class DirAddTags {
       return;
     }
     this.go(action, (stop) => {
-      this.logger.native("[Add Tag] Executed");
+      this.logger.info("[Add Tag] Action completed");
       callback(stop);
     })
   }
@@ -84,7 +85,7 @@ class DirAddTags {
     if(target === 'request'){
       
       let newTags = filled_tags.split(',').filter(tag => tag !== '').map(el => el.trim())
-      this.logger.native("[Add Tag] Adding following tags to conversation: ", newTags)
+      this.logger.debug("[Add Tag] Adding following tags to conversation: ", newTags)
 
       if(action.pushToList){
         newTags.forEach(async (tag) => {
@@ -98,7 +99,7 @@ class DirAddTags {
 
       winston.debug('(DirAddTags) UPDATE request with newTags', newTags)
       let updatedRequest = await this.updateRequestWithTags(newTags)
-      this.logger.native("[Add Tag] Tags added to conversation")
+      this.logger.info("[Add Tag] Tags added to conversation")
       if(!updatedRequest){
         callback();
         return;
@@ -109,7 +110,7 @@ class DirAddTags {
     /** use case: LEAD */
     if(target === 'lead'){
       let newTags = filled_tags.split(',').filter(tag => tag !== '').map(el => el.trim())
-      this.logger.native("[Add Tag] Adding following tags to lead: ", newTags)
+      this.logger.debug("[Add Tag] Adding following tags to lead: ", newTags)
 
       let request = await this.tdClient.getRequestById(this.requestId);
       winston.debug('(DirAddTags) request detail: ', request)
@@ -131,7 +132,7 @@ class DirAddTags {
 
       winston.debug('(DirAddTags) UPDATE lead with newTags ', newTags)
       let updatedLead = await this.updateLeadWithTags(request.lead._id, newTags)
-      this.logger.native("[Add Tag] Tags added to lead")
+      this.logger.info("[Add Tag] Tags added to lead")
       if(!updatedLead){
         callback();
         return;

package/tiledeskChatbotPlugs/directives/DirAiPrompt.js

@@ -33,6 +33,7 @@ class DirAiPrompt {
   }
 
   execute(directive, callback) {
+    this.logger.info("[AI Prompt] Executing action");
     winston.verbose("Execute AiPrompt directive");
     let action;
     if (directive.action) {
@@ -45,7 +46,7 @@ class DirAiPrompt {
       return;
     }
     this.go(action, (stop) => {
-      this.logger.native("[AI Prompt] Executed");
+      this.logger.info("[AI Prompt] Action completed");
       callback(stop);
     })
   }
@@ -91,7 +92,7 @@ class DirAiPrompt {
     const filled_context = filler.fill(action.context, requestVariables);
 
     if (action.history) {
-      this.logger.native("[AI Prompt] using chat transcript");
+      this.logger.info("[AI Prompt] using chat transcript");
       let transcript_string = await TiledeskChatbot.getParameterStatic(
         this.context.tdcache,
         this.context.requestId,
@@ -211,7 +212,7 @@ class DirAiPrompt {
 
           winston.debug("DirAiPrompt resbody: ", resbody);
           answer = resbody.answer;
-          this.logger.native("[AI Prompt] answer: ", answer);
+          this.logger.info("[AI Prompt] answer: ", answer);
         
           await this.#assignAttributes(action, answer);
 
@@ -299,7 +300,7 @@ class DirAiPrompt {
     }
     if (result === true) {
       if (trueIntentDirective) {
-        this.logger.native("[AI Prompt] executing true condition");
+        this.logger.info("[AI Prompt] executing true condition");
         this.intentDir.execute(trueIntentDirective, () => {
           if (callback) {
             callback();
@@ -307,7 +308,7 @@ class DirAiPrompt {
         })
       }
       else {
-        this.logger.native("[AI Prompt] no block connected to true condition");
+        this.logger.info("[AI Prompt] no block connected to true condition");
         winston.debug("DirAiPrompt No trueIntentDirective specified");
         if (callback) {
           callback();
@@ -316,7 +317,7 @@ class DirAiPrompt {
     }
     else {
       if (falseIntentDirective) {
-        this.logger.native("[AI Prompt] executing false condition");
+        this.logger.info("[AI Prompt] executing false condition");
         this.intentDir.execute(falseIntentDirective, () => {
           if (callback) {
             callback();
@@ -324,7 +325,7 @@ class DirAiPrompt {
         });
       }
       else {
-        this.logger.native("[AI Prompt] no block connected to false condition");
+        this.logger.info("[AI Prompt] no block connected to false condition");
         winston.debug("DirAiPrompt No falseIntentDirective specified");
         if (callback) {
           callback();

package/tiledeskChatbotPlugs/directives/DirAskGPTV2.js

@@ -31,6 +31,7 @@ class DirAskGPTV2 {
   }
 
   execute(directive, callback) {
+    this.logger.info("[Ask Knowledge Base] Executing action");
     winston.debug("DirAskGPTV2 directive: ", directive);
     let action;
     if (directive.action) {
@@ -43,7 +44,7 @@ class DirAskGPTV2 {
       return;
     }
     this.go(action, (stop) => {
-      this.logger.native("[Ask Knowledge Base] Executed");
+      this.logger.info("[Ask Knowledge Base] Action completed");
       callback(stop);
     })
   }
@@ -75,10 +76,8 @@ class DirAskGPTV2 {
     let temperature;
     let max_tokens;
     let top_k;
-    let alpha;
     let transcript;
     let citations = false;
-    let chunks_only = false;
     let engine;
     //let default_context = "You are an helpful assistant for question-answering tasks.\nUse ONLY the following pieces of retrieved context to answer the question.\nIf you don't know the answer, just say that you don't know.\nIf none of the retrieved context answer the question, add this word to the end <NOANS>\n\n{context}";
 
@@ -125,18 +124,10 @@ class DirAskGPTV2 {
       max_tokens = action.max_tokens;
     }
 
-    if (action.alpha) {
-      alpha = action.alpha;
-    }
-
     if (action.citations) {
       citations = action.citations;
     }
 
-    if (action.chunks_only) {
-      chunks_only = action.chunks_only;
-    }
-
     let requestVariables = null;
     requestVariables =
       await TiledeskChatbot.allParametersStatic(
@@ -148,7 +139,7 @@ class DirAskGPTV2 {
     const filled_context = filler.fill(action.context, requestVariables)
 
     if (action.history) {
-      this.logger.native("[Ask Knowledge Base] use chat transcript")
+      this.logger.info("[Ask Knowledge Base] use chat transcript")
       let transcript_string = await TiledeskChatbot.getParameterStatic(
         this.context.tdcache,
         this.context.requestId,
@@ -170,7 +161,7 @@ class DirAskGPTV2 {
 
     let key = await integrationService.getKeyFromIntegrations(this.projectId, 'openai', this.token);
     if (!key) {
-      this.logger.native("[Ask Knowledge Base] OpenAI key not found in Integration. Using shared OpenAI key");
+      this.logger.debug("[Ask Knowledge Base] OpenAI key not found in Integration. Using shared OpenAI key");
       winston.verbose("DirAskGPTV2 - Key not found in Integrations. Searching in kb settings...");
       key = await this.getKeyFromKbSettings();
     }
@@ -180,7 +171,7 @@ class DirAskGPTV2 {
       key = process.env.GPTKEY;
       publicKey = true;
     } else {
-      this.logger.native("[Ask Knowledge Base] use your own OpenAI key")
+      this.logger.debug("[Ask Knowledge Base] use your own OpenAI key")
     }
 
     if (!key) {
@@ -195,7 +186,7 @@ class DirAskGPTV2 {
       return;
     }
 
-    if (publicKey === true && !chunks_only) {
+    if (publicKey === true) {
       let keep_going = await this.checkQuoteAvailability();
       if (keep_going === false) {
         this.logger.warn("[Ask Knowledge Base] Tokens quota exceeded. Skip the action")
@@ -209,18 +200,16 @@ class DirAskGPTV2 {
 
     let ns;
 
-    console.log("namespace: ", namespace)
     if (action.namespaceAsName) {
       // Namespace could be an attribute
       const filled_namespace = filler.fill(action.namespace, requestVariables)
-      this.logger.native("[Ask Knowledge Base] Searching namespace by name ", filled_namespace);
+      this.logger.debug("[Ask Knowledge Base] Searching namespace by name ", filled_namespace);
       ns = await this.getNamespace(filled_namespace, null);
       namespace = ns?.id;
       winston.verbose("DirAskGPTV2 - Retrieved namespace id from name " + namespace);
     } else {
-      this.logger.native("[Ask Knowledge Base] Searching namespace by id ", namespace);
+      this.logger.debug("[Ask Knowledge Base] Searching namespace by id ", namespace);
       ns = await this.getNamespace(null, namespace);
-      console.log("ns ?: ", ns)
     }
 
     if (!ns) {
@@ -271,16 +260,7 @@ class DirAskGPTV2 {
     if (max_tokens) {
       json.max_tokens = max_tokens;
     }
-
-    if (engine.type === 'serverless') {
-      json.search_type = 'hybrid';
-      json.alpha = alpha;
-    }
-
-    if (chunks_only && chunks_only === true) {
-      json.search_type = 'chunks';
-    }
-
+    
     if (!action.advancedPrompt) {
       if (filled_context) {
         json.system_context = filled_context + "\n" + contexts[model];
@@ -326,34 +306,22 @@ class DirAskGPTV2 {
         }
         else if (resbody.success === true) {
           winston.debug("DirAskGPTV2 resbody: ", resbody);
-          if (chunks_only) {
-            await this.#assignAttributes(action, resbody.answer, resbody.source, resbody.chunks);
-            if (trueIntent) {
-              await this.#executeCondition(true, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes);
-              callback(true);
-              return;
+          await this.#assignAttributes(action, resbody.answer, resbody.source, resbody.content_chunks);
+          if (publicKey === true) {
+            let tokens_usage = {
+              tokens: resbody.prompt_token_size,
+              model: json.model
             }
-            callback();
-            return;
+            this.updateQuote(tokens_usage);
+          }
 
-          } else {
-            await this.#assignAttributes(action, resbody.answer, resbody.source, resbody.content_chunks);
-            if (publicKey === true) {
-              let tokens_usage = {
-                tokens: resbody.prompt_token_size,
-                model: json.model
-              }
-              this.updateQuote(tokens_usage);
-            }
-  
-            if (trueIntent) {
-              await this.#executeCondition(true, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes);
-              callback(true);
-              return;
-            }
-            callback();
+          if (trueIntent) {
+            await this.#executeCondition(true, trueIntent, trueIntentAttributes, falseIntent, falseIntentAttributes);
+            callback(true);
             return;
           }
+          callback();
+          return;
         } else {
           await this.#assignAttributes(action, answer, source);
           if (falseIntent) {

package/tiledeskChatbotPlugs/directives/DirAssistant.js

@@ -25,6 +25,7 @@ class DirAssistant {
   }
 
   execute(directive, callback) {
+    this.logger.info("[ChatGPT Assistant] Executing action");
     winston.verbose("Execute Assistant directive");
     let action;
     if (directive.action) {
@@ -37,7 +38,7 @@ class DirAssistant {
       return;
     }
     this.go(action, (stop) => {
-      this.logger.native("[ChatGPT Assistant] Executed");
+      this.logger.info("[ChatGPT Assistant] Action completed");
       callback(stop);
     });
   }

package/tiledeskChatbotPlugs/directives/DirBrevo.js

@@ -26,6 +26,7 @@ class DirBrevo {
   }
 
   execute(directive, callback) {
+    this.logger.info("[Brevo] Executing action");
     winston.verbose("Execute DirBrevo directive");
     let action;
     if (directive.action) {
@@ -38,7 +39,7 @@ class DirBrevo {
       return;
     }
     this.go(action, (stop) => {
-      this.logger.native("[Brevo] Executed");
+      this.logger.info("[Brevo] Action completed");
       callback(stop);
     })
   }

package/tiledeskChatbotPlugs/directives/DirCaptureUserReply.js

@@ -22,6 +22,7 @@ class DirCaptureUserReply {
   }
 
   execute(directive, callback) {
+    this.logger.info("[Capture User Reply] Executing action");
     winston.verbose("Execute CaptureUserReply directive");
     let action;
     if (directive.action) {
@@ -47,7 +48,7 @@ class DirCaptureUserReply {
       const actionId = action["_tdActionId"];;
       await this.chatbot.lockIntent(this.requestId, intent_name);
       await this.chatbot.lockAction(this.requestId, actionId);
-      this.logger.native("[Capture User Reply] Waiting for user reply...");
+      this.logger.info("[Capture User Reply] Waiting for user reply...");
       callback();
       return;
     } else {
@@ -62,7 +63,7 @@ class DirCaptureUserReply {
     }
     try {
       const user_reply = this.message.text;
-      this.logger.native("[Capture User Reply] User replied with: ", user_reply);
+      this.logger.info("[Capture User Reply] User replied with: ", user_reply);
       if (this.context.tdcache) {
         if (action.assignResultTo) {
           winston.debug("(DirCaptureUserReply) assign assignResultTo: " + action.assignResultTo);
@@ -73,12 +74,12 @@ class DirCaptureUserReply {
       if (callback) {
         if (goToIntent) {
           this.#executeGoTo(goToIntent, () => {
-            this.logger.native("[Capture User Reply] Executed");
+            this.logger.info("[Capture User Reply] Action completed");
             callback(); // continue the flow
           });
         }
         else {
-          this.logger.native("[Capture User Reply] Executed");
+          this.logger.info("[Capture User Reply] Action completed");
           callback(); // continue the flow
         }
         

package/tiledeskChatbotPlugs/directives/DirClearTranscript.js

@@ -15,8 +15,9 @@ class DirClearTranscript {
     }
     
     execute(directive, callback) {
+        this.logger.info("[Clear Transcript] Executing action");
         TiledeskChatbotUtil.clearConversationTranscript(this.context.chatbot, () => {
-            this.logger.native("[Clear Transcript] Executed");
+            this.logger.info("[Clear Transcript] Action completed");
             callback();
         });
     }

package/tiledeskChatbotPlugs/directives/DirClose.js

@@ -20,6 +20,7 @@ class DirClose {
     }
     
     execute(directive, callback) {
+        this.logger.info("[Close] Executing action");
         winston.verbose("Execute Close directive");
         this.tdClient.closeRequest(this.requestId, async (err) => {
             if (err) {
@@ -27,10 +28,10 @@ class DirClose {
                 winston.error("(DirClose) Error: ", err);
             }
             else {
-                this.logger.native("[Close] Request closed");
+                this.logger.info("[Close] Request closed");
                 await this.chatbot.deleteParameter(TiledeskChatbotConst.USER_INPUT);
             }
-            this.logger.native("[Close] Executed");
+            this.logger.info("[Close] Action completed");
             callback();
         });
     }

package/tiledeskChatbotPlugs/directives/DirCode.js

@@ -17,6 +17,7 @@ class DirCode {
   }
 
   execute(directive, callback) {
+    this.logger.info("[Code] Executing action");
     winston.verbose("Execute Code directive");
     let action;
     if (directive.action) {
@@ -29,7 +30,7 @@ class DirCode {
       return;
     }
     this.go(action, (stop) => {
-      this.logger.native("[Code] Executed");
+      this.logger.info("[Code] Action completed");
       callback(stop);
     });