@tiledesk/tiledesk-tybot-connector 2.0.12-rc4 → 2.0.12-rc6
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/ExtApi.js +1 -8
- package/ExtUtil.js +5 -6
- package/engine/IntentForm.js +0 -1
- package/engine/IntentsMachineFactory.js +4 -4
- package/engine/MongodbBotsDataSource.js +0 -1
- package/engine/MongodbIntentsMachine.js +0 -1
- package/engine/TiledeskChatbot.js +11 -16
- package/engine/TiledeskIntentsMachine.js +1 -2
- package/index.js +11 -23
- package/logs/app.log +573 -0
- package/package.json +1 -1
- package/services/AIService.js +1 -1
- package/tiledeskChatbotPlugs/DirectivesChatbotPlug.js +10 -10
- package/tiledeskChatbotPlugs/FillParamsChatbotPlug.js +1 -2
- package/tiledeskChatbotPlugs/MarkbotChatbotPlug.js +1 -3
- package/tiledeskChatbotPlugs/SplitsChatbotPlug.js +1 -3
- package/tiledeskChatbotPlugs/WebhookChatbotPlug.js +7 -9
- package/tiledeskChatbotPlugs/directives/DEPRECATED_DirIfNotOpenHours.js +3 -10
- package/tiledeskChatbotPlugs/directives/DEPRECATED_DirIfOpenHours.js +2 -9
- package/tiledeskChatbotPlugs/directives/DirAddKbContent.js +333 -0
- package/tiledeskChatbotPlugs/directives/DirConnectBlock.js +0 -1
- package/tiledeskChatbotPlugs/directives/DirDeflectToHelpCenter.js +1 -3
- package/tiledeskChatbotPlugs/directives/DirFlowLog.js +1 -1
- package/tiledeskChatbotPlugs/directives/DirGptTask_OLD.js +36 -54
- package/tiledeskChatbotPlugs/directives/DirIfOnlineAgents.js +0 -1
- package/tiledeskChatbotPlugs/directives/DirIfOnlineAgentsV2.js +1 -2
- package/tiledeskChatbotPlugs/directives/DirIfOpenHours.js +0 -1
- package/tiledeskChatbotPlugs/directives/DirIfOpenHours_OLD.js +7 -9
- package/tiledeskChatbotPlugs/directives/DirIntent.js +0 -1
- package/tiledeskChatbotPlugs/directives/DirLockIntent.js +0 -1
- package/tiledeskChatbotPlugs/directives/DirMake.js +1 -15
- package/tiledeskChatbotPlugs/directives/DirMessage.js +0 -1
- package/tiledeskChatbotPlugs/directives/DirMessageToBot.js +0 -1
- package/tiledeskChatbotPlugs/directives/DirMoveToAgent.js +0 -1
- package/tiledeskChatbotPlugs/directives/DirMoveToUnassigned.js +0 -1
- package/tiledeskChatbotPlugs/directives/DirReply.js +1 -1
- package/tiledeskChatbotPlugs/directives/DirReplyV2.js +8 -10
- package/tiledeskChatbotPlugs/directives/DirSetAttribute.js +0 -1
- package/tiledeskChatbotPlugs/directives/DirSetAttributeV2.js +1 -3
- package/tiledeskChatbotPlugs/directives/DirSetConversationTags.js +0 -1
- package/tiledeskChatbotPlugs/directives/DirUnlockIntent.js +0 -1
- package/tiledeskChatbotPlugs/directives/DirWebRequest.js +0 -1
- package/tiledeskChatbotPlugs/directives/DirWebRequestV2.js +1 -15
- package/tiledeskChatbotPlugs/directives/Directives.js +1 -0
- package/utils/TiledeskChatbotUtil.js +15 -29
package/ExtApi.js
CHANGED
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@@ -10,12 +10,6 @@ class ExtApi {
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throw new Error("options.TILEBOT_ENDPOINT is mandatory");
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//this.extEndpoint = `${options.TILEBOT_ENDPOINT}/;
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}
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-
if (options.log) {
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-
this.log = options.log;
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-
}
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-
else {
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this.log = false;
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}
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this.TILEBOT_ENDPOINT = options.TILEBOT_ENDPOINT;
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}
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@@ -63,8 +57,7 @@ class ExtApi {
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callback(null, resbody);
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}
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}
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-
}
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-
);
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});
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}
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}
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package/ExtUtil.js
CHANGED
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@@ -8,20 +8,19 @@ const { FillParamsChatbotPlug } = require('./tiledeskChatbotPlugs/FillParamsChat
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// PROD
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/*const { MessagePipeline } = require('@tiledesk/tiledesk-chatbot-plugs/MessagePipeline');
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-
const { DirectivesChatbotPlug } = require('@tiledesk/tiledesk-chatbot-plugs/DirectivesChatbotPlug');
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const { SplitsChatbotPlug } = require('@tiledesk/tiledesk-chatbot-plugs/SplitsChatbotPlug');
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const { MarkbotChatbotPlug } = require('@tiledesk/tiledesk-chatbot-plugs/MarkbotChatbotPlug');
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const { WebhookChatbotPlug } = require('@tiledesk/tiledesk-chatbot-plugs/WebhookChatbotPlug');*/
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class ExtUtil {
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static async execPipelineExt(request, static_bot_answer, directivesPlug, tdcache
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static async execPipelineExt(request, static_bot_answer, directivesPlug, tdcache) {
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const messagePipeline = new MessagePipeline(static_bot_answer, null);
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messagePipeline.addPlug(directivesPlug);
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messagePipeline.addPlug(new FillParamsChatbotPlug(request, tdcache
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messagePipeline.addPlug(new SplitsChatbotPlug(
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messagePipeline.addPlug(new MarkbotChatbotPlug(
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messagePipeline.addPlug(new FillParamsChatbotPlug(request, tdcache
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messagePipeline.addPlug(new FillParamsChatbotPlug(request, tdcache)); // in original message
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messagePipeline.addPlug(new SplitsChatbotPlug());
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messagePipeline.addPlug(new MarkbotChatbotPlug());
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messagePipeline.addPlug(new FillParamsChatbotPlug(request, tdcache)); // in splits
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const bot_answer = await messagePipeline.exec();
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return bot_answer;
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}
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package/engine/IntentForm.js
CHANGED
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@@ -11,7 +11,6 @@ class IntentForm {
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this.form = options.form;
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this.CURRENT_FIELD_INDEX_KEY = "tilebot:requests:" + this.requestId + ":currentFieldIndex"
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this.CURRENT_FORM_KEY = "tilebot:requests:" + this.requestId + ":currentForm"
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-
this.log = options.log;
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this.requestParameters = options.requestParameters;
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}
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@@ -4,7 +4,7 @@ const winston = require('../utils/winston.js')
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class IntentsMachineFactory {
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static getMachine(bot, botId, projectId
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static getMachine(bot, botId, projectId) {
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let machine;
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if (bot && bot.intentsEngine === "tiledesk-ai") {
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winston.verbose("(IntentsMachineFactory) bot.intentsEngine is tiledesk-ai");
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@@ -15,7 +15,7 @@ class IntentsMachineFactory {
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}
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else if (bot) {
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winston.verbose("(IntentsMachineFactory) Setting MongodbIntentsMachine with bot:", JSON.stringify(bot));
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machine = new MongodbIntentsMachine({projectId: projectId, language: bot.language
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machine = new MongodbIntentsMachine({projectId: projectId, language: bot.language});
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}
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else {
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winston.error("bot is null for: " + botId + " on projectId: " + projectId);
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@@ -23,10 +23,10 @@ class IntentsMachineFactory {
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return machine;
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}
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-
static getBackupMachine(bot, botId, projectId
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static getBackupMachine(bot, botId, projectId) {
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let machine;
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winston.verbose("(IntentsMachineFactory) Setting MongodbIntentsMachine as Backup Intents Machine on bot:", JSON.stringify(bot));
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machine = new MongodbIntentsMachine({projectId: projectId, language: bot.language
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machine = new MongodbIntentsMachine({projectId: projectId, language: bot.language});
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return machine;
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}
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}
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@@ -1,6 +1,5 @@
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// let Faq = require('./faq');
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// let Faq_kb = require('./faq_kb');
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-
// const { DirectivesChatbotPlug } = require('../tiledeskChatbotPlugs/DirectivesChatbotPlug');
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const { MessagePipeline } = require('../tiledeskChatbotPlugs/MessagePipeline');
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const { WebhookChatbotPlug } = require('../tiledeskChatbotPlugs/WebhookChatbotPlug');
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const { TiledeskClient } = require('@tiledesk/tiledesk-client');
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@@ -41,7 +40,6 @@ class TiledeskChatbot {
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this.projectId = config.projectId;
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this.MAX_STEPS = config.MAX_STEPS;
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this.MAX_EXECUTION_TIME = config.MAX_EXECUTION_TIME;
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-
this.log = config.log;
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}
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async replyToMessage(message, callback) {
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@@ -72,13 +70,13 @@ class TiledeskChatbot {
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winston.verbose("(TiledeskChatbot) Resetting current step by request message: " + message.text);
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await TiledeskChatbot.resetStep(this.tdcache, this.requestId);
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await TiledeskChatbot.resetStarted(this.tdcache, this.requestId);
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}
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if (this.tdcache) {
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let currentStep =
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await TiledeskChatbot.currentStep(this.tdcache, this.requestId);
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winston.verbose("(TiledeskChatbot) After reset currentStep:" + currentStep);
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}
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}
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} catch(error) {
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winston.error("(TiledeskChatbot) Error resetting locked intent: ", error);
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@@ -93,8 +91,7 @@ class TiledeskChatbot {
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// projectId: this.projectId,
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// token: this.token,
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// APIURL: this.APIURL,
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// APIKEY: this.APIKEY
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// log: false
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// APIKEY: this.APIKEY
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// });
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// it only gets the locked_intent
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// const faq = await this.botsDataSource.getByIntentDisplayName(this.botId, locked_intent);
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@@ -506,7 +503,7 @@ class TiledeskChatbot {
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TiledeskChatbot.requestCacheKey(requestId) + ":parameters", paramName);
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}
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static async checkStep(_tdcache, requestId, max_steps, max_execution_time
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static async checkStep(_tdcache, requestId, max_steps, max_execution_time) {
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winston.verbose("(TiledeskChatbot) Checking on MAX_STEPS: " + max_steps);
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// let go_on = true; // continue
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const parameter_key = TiledeskChatbot.requestCacheKey(requestId) + ":step";
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@@ -579,7 +576,7 @@ class TiledeskChatbot {
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}
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const messagePipeline = new MessagePipeline(static_bot_answer, context);
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const webhookurl = bot.webhook_url;
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messagePipeline.addPlug(new WebhookChatbotPlug(userMessage.request, webhookurl, this.token
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messagePipeline.addPlug(new WebhookChatbotPlug(userMessage.request, webhookurl, this.token));
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const bot_answer = await messagePipeline.exec();
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return bot_answer;
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}
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@@ -592,8 +589,7 @@ class TiledeskChatbot {
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form: form,
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requestId: this.requestId,
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chatbot: this,
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requestParameters: all_parameters
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log: this.log
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requestParameters: all_parameters
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});
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let message = await intentForm.getMessage(userInputReply);
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return message;
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projectId: this.projectId,
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token: this.token,
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APIURL: this.APIURL,
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APIKEY: this.APIKEY
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log: this.log
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APIKEY: this.APIKEY
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});
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// const parameters_key = "tilebot:requests:" + requestId + ":parameters";
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const all_parameters = await this.allParameters();//this.tdcache.hgetall(parameters_key);
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@@ -12,7 +12,6 @@ class TiledeskIntentsMachine {
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else {
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this.API_ENDPOINT = config.API_ENDPOINT;
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}
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this.log = config.log;
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}
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/**
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@@ -93,7 +92,7 @@ class TiledeskIntentsMachine {
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return tiledesk_intents;
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}
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myrequest(options, callback
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myrequest(options, callback) {
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axios(
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{
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url: options.url,
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package/index.js
CHANGED
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@@ -18,7 +18,6 @@ let axios = require('axios');
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router.use(bodyParser.json({limit: '50mb'}));
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router.use(bodyParser.urlencoded({ extended: true , limit: '50mb'}));
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let log = false;
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/** @type {TdCache} */
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let tdcache = null;
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let MAX_STEPS = 1000;
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@@ -87,7 +86,7 @@ router.post('/ext/:botid', async (req, res) => {
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let botsDS;
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if (!staticBots) {
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botsDS = new MongodbBotsDataSource({projectId: projectId, botId: botId
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botsDS = new MongodbBotsDataSource({projectId: projectId, botId: botId});
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winston.verbose("(tybotRoute) botsDS created with Mongo");
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}
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else {
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@@ -103,8 +102,8 @@ router.post('/ext/:botid', async (req, res) => {
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let intentsMachine;
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let backupMachine;
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if (!staticBots) {
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intentsMachine = IntentsMachineFactory.getMachine(bot, botId, projectId
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backupMachine = IntentsMachineFactory.getBackupMachine(bot, botId, projectId
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intentsMachine = IntentsMachineFactory.getMachine(bot, botId, projectId);
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backupMachine = IntentsMachineFactory.getBackupMachine(bot, botId, projectId);
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winston.debug("(tybotRoute) Created backupMachine:", backupMachine)
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}
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else {
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requestId: requestId,
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projectId: projectId,
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MAX_STEPS: MAX_STEPS,
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MAX_EXECUTION_TIME: MAX_EXECUTION_TIME
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log: log
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MAX_EXECUTION_TIME: MAX_EXECUTION_TIME
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});
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winston.verbose("(tybotRoute) Message text: " + message.text)
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@@ -162,7 +160,6 @@ router.post('/ext/:botid', async (req, res) => {
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API_ENDPOINT: API_ENDPOINT,
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TILEBOT_ENDPOINT:TILEBOT_ENDPOINT,
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token: token,
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log: log,
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// HELP_CENTER_API_ENDPOINT: process.env.HELP_CENTER_API_ENDPOINT,
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cache: tdcache
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}
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@@ -187,8 +184,7 @@ router.post('/ext/:botid', async (req, res) => {
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reply.attributes.fillParams = true;
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const apiext = new ExtApi({
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TILEBOT_ENDPOINT: TILEBOT_ENDPOINT
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log: false
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TILEBOT_ENDPOINT: TILEBOT_ENDPOINT
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});
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apiext.sendSupportMessageExt(reply, projectId, requestId, token, () => {
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winston.verbose("(tybotRoute) sendSupportMessageExt reply sent: ", reply)
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@@ -215,8 +211,7 @@ router.post('/ext/:projectId/requests/:requestId/messages', async (req, res) =>
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projectId: projectId,
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token: token,
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APIURL: API_ENDPOINT,
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APIKEY: "___"
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log: false
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APIKEY: "___"
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});
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let request;
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@@ -242,10 +237,10 @@ router.post('/ext/:projectId/requests/:requestId/messages', async (req, res) =>
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winston.debug("(tybotRoute) API_ENDPOINT: " + API_ENDPOINT);
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winston.debug("(tybotRoute) request: " + TILEBOT_ENDPOINT);
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|
-
let directivesPlug = new DirectivesChatbotPlug({supportRequest: request, API_ENDPOINT: API_ENDPOINT, TILEBOT_ENDPOINT: TILEBOT_ENDPOINT, token: token,
|
|
240
|
+
let directivesPlug = new DirectivesChatbotPlug({supportRequest: request, API_ENDPOINT: API_ENDPOINT, TILEBOT_ENDPOINT: TILEBOT_ENDPOINT, token: token, HELP_CENTER_API_ENDPOINT: process.env.HELP_CENTER_API_ENDPOINT, cache: tdcache});
|
|
246
241
|
|
|
247
242
|
const original_answer_text = answer.text;
|
|
248
|
-
const bot_answer = await ExtUtil.execPipelineExt(request, answer, directivesPlug, tdcache
|
|
243
|
+
const bot_answer = await ExtUtil.execPipelineExt(request, answer, directivesPlug, tdcache);
|
|
249
244
|
winston.debug("(tybotRoute) bot_answer: ", bot_answer);
|
|
250
245
|
|
|
251
246
|
if (bot_answer) {
|
|
@@ -368,8 +363,7 @@ router.post('/echobot', (req, res) => {
|
|
|
368
363
|
projectId: projectId,
|
|
369
364
|
token: token,
|
|
370
365
|
APIURL: API_ENDPOINT,
|
|
371
|
-
APIKEY: "___"
|
|
372
|
-
log: false
|
|
366
|
+
APIKEY: "___"
|
|
373
367
|
});
|
|
374
368
|
|
|
375
369
|
// instantly reply "success" to TILEDESK
|
|
@@ -503,13 +497,7 @@ async function startApp(settings, completionCallback) {
|
|
|
503
497
|
});
|
|
504
498
|
}
|
|
505
499
|
|
|
506
|
-
|
|
507
|
-
log = false;
|
|
508
|
-
}
|
|
509
|
-
else {
|
|
510
|
-
log = true;
|
|
511
|
-
}
|
|
512
|
-
winston.info("(Tilebot) Log: " + log);
|
|
500
|
+
winston.info("(Tilebot) Log Level: " + process.env.LOG_LEVEL);
|
|
513
501
|
|
|
514
502
|
if (process.env.CHATBOT_MAX_STEPS) {
|
|
515
503
|
MAX_STEPS = Number(process.env.CHATBOT_MAX_STEPS);
|
|
@@ -588,7 +576,7 @@ async function checkRequest(request_id, id_project) {
|
|
|
588
576
|
// WARNING! Move this function in models/TiledeskChatbotUtil.js
|
|
589
577
|
}
|
|
590
578
|
|
|
591
|
-
function myrequest(options, callback
|
|
579
|
+
function myrequest(options, callback) {
|
|
592
580
|
winston.verbose("(tybotRoute) myrequest API URL:" + options.url);
|
|
593
581
|
winston.debug("(tybotRoute) myrequest Options:", options);
|
|
594
582
|
|