@tiledesk/tiledesk-tybot-connector 0.2.131 → 0.2.132

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (51) hide show
  1. package/CHANGELOG.md +7 -0
  2. package/index.js +11 -11
  3. package/models/TiledeskChatbotUtil.js +7 -4
  4. package/package.json +1 -1
  5. package/tiledeskChatbotPlugs/DirectivesChatbotPlug.js +6 -8
  6. package/tiledeskChatbotPlugs/directives/DirAddTags.js +20 -20
  7. package/tiledeskChatbotPlugs/directives/DirAskGPT.js +10 -13
  8. package/tiledeskChatbotPlugs/directives/DirAskGPTV2.js +18 -57
  9. package/tiledeskChatbotPlugs/directives/DirAssign.js +0 -11
  10. package/tiledeskChatbotPlugs/directives/DirAssignFromFunction.js +11 -21
  11. package/tiledeskChatbotPlugs/directives/DirAssistant.js +4 -5
  12. package/tiledeskChatbotPlugs/directives/DirBrevo.js +5 -8
  13. package/tiledeskChatbotPlugs/directives/DirCaptureUserReply.js +1 -28
  14. package/tiledeskChatbotPlugs/directives/DirClearTranscript.js +0 -1
  15. package/tiledeskChatbotPlugs/directives/DirClose.js +12 -2
  16. package/tiledeskChatbotPlugs/directives/DirCondition.js +0 -26
  17. package/tiledeskChatbotPlugs/directives/DirConnectBlock.js +1 -13
  18. package/tiledeskChatbotPlugs/directives/DirContactUpdate.js +12 -3
  19. package/tiledeskChatbotPlugs/directives/DirCustomerio.js +5 -8
  20. package/tiledeskChatbotPlugs/directives/DirDeflectToHelpCenter.js +11 -1
  21. package/tiledeskChatbotPlugs/directives/DirDepartment.js +14 -5
  22. package/tiledeskChatbotPlugs/directives/DirFireTiledeskEvent.js +17 -6
  23. package/tiledeskChatbotPlugs/directives/DirForm.js +12 -2
  24. package/tiledeskChatbotPlugs/directives/DirGptTask.js +14 -18
  25. package/tiledeskChatbotPlugs/directives/DirGptTask_OLD.js +4 -7
  26. package/tiledeskChatbotPlugs/directives/DirHubspot.js +5 -8
  27. package/tiledeskChatbotPlugs/directives/DirIfOnlineAgents.js +14 -27
  28. package/tiledeskChatbotPlugs/directives/DirIfOnlineAgentsV2.js +13 -3
  29. package/tiledeskChatbotPlugs/directives/DirIfOpenHours.js +5 -31
  30. package/tiledeskChatbotPlugs/directives/DirIfOpenHours_OLD.js +13 -27
  31. package/tiledeskChatbotPlugs/directives/DirIntent.js +1 -23
  32. package/tiledeskChatbotPlugs/directives/DirJSONCondition.js +0 -26
  33. package/tiledeskChatbotPlugs/directives/DirMessage.js +1 -1
  34. package/tiledeskChatbotPlugs/directives/DirMessageToBot.js +1 -13
  35. package/tiledeskChatbotPlugs/directives/DirMoveToAgent.js +12 -2
  36. package/tiledeskChatbotPlugs/directives/DirMoveToUnassigned.js +11 -2
  37. package/tiledeskChatbotPlugs/directives/DirQapla.js +5 -8
  38. package/tiledeskChatbotPlugs/directives/DirRandomReply.js +11 -1
  39. package/tiledeskChatbotPlugs/directives/DirRemoveCurrentBot.js +17 -7
  40. package/tiledeskChatbotPlugs/directives/DirReplaceBot.js +11 -2
  41. package/tiledeskChatbotPlugs/directives/DirReplaceBotV2.js +12 -3
  42. package/tiledeskChatbotPlugs/directives/DirReply.js +11 -1
  43. package/tiledeskChatbotPlugs/directives/DirReplyV2.js +11 -1
  44. package/tiledeskChatbotPlugs/directives/DirSendEmail.js +12 -22
  45. package/tiledeskChatbotPlugs/directives/DirSendWhatsapp.js +2 -2
  46. package/tiledeskChatbotPlugs/directives/DirSetConversationTags.js +13 -4
  47. package/tiledeskChatbotPlugs/directives/DirWait.js +0 -1
  48. package/tiledeskChatbotPlugs/directives/DirWebRequest.js +0 -1
  49. package/tiledeskChatbotPlugs/directives/DirWebRequestV2.js +0 -1
  50. package/tiledeskChatbotPlugs/directives/DirWhatsappByAttribute.js +2 -60
  51. /package/tiledeskChatbotPlugs/directives/{DirOfflineHours.js → DEPRECATED_DirOfflineHours.js} +0 -0
@@ -4,6 +4,7 @@ const { DirIntent } = require('./DirIntent');
4
4
  const axios = require("axios").default;
5
5
  let https = require("https");
6
6
  const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
7
+ const { TiledeskClient } = require('@tiledesk/tiledesk-client');
7
8
 
8
9
  class DirIfOnlineAgentsV2 {
9
10
 
@@ -13,9 +14,18 @@ class DirIfOnlineAgentsV2 {
13
14
  }
14
15
  this.context = context;
15
16
  this.chatbot = context.chatbot;
16
- this.tdclient = context.tdclient;
17
17
  this.intentDir = new DirIntent(context);
18
+ this.API_ENDPOINT = context.API_ENDPOINT;
18
19
  this.log = context.log;
20
+
21
+ this.tdClient = new TiledeskClient({
22
+ projectId: this.context.projectId,
23
+ token: this.context.token,
24
+ APIURL: this.API_ENDPOINT,
25
+ APIKEY: "___",
26
+ log: this.log
27
+ });
28
+
19
29
  }
20
30
 
21
31
  execute(directive, callback) {
@@ -161,7 +171,7 @@ class DirIfOnlineAgentsV2 {
161
171
 
162
172
  async openNow() {
163
173
  return new Promise( (resolve, reject) => {
164
- this.tdclient.openNow(async (err, result) => {
174
+ this.tdClient.openNow(async (err, result) => {
165
175
  if (this.log) {console.log("(DirIfOnlineAgents) openNow():", result);}
166
176
  if (err) {
167
177
  reject(err);
@@ -175,7 +185,7 @@ class DirIfOnlineAgentsV2 {
175
185
 
176
186
  async getProjectAvailableAgents(departmentId, raw, callback) {
177
187
  return new Promise( (resolve, reject) => {
178
- let URL = `${this.context.TILEDESK_APIURL}/projects/${this.context.projectId}/users/availables?raw=${raw}`
188
+ let URL = `${this.API_ENDPOINT}/projects/${this.context.projectId}/users/availables?raw=${raw}`
179
189
  if (departmentId) {
180
190
  URL = URL + `&department=${departmentId}`
181
191
  }
@@ -10,34 +10,11 @@ class DirIfOpenHours {
10
10
  if (!context) {
11
11
  throw new Error('context object is mandatory.');
12
12
  }
13
- this.tdclient = context.tdclient;
13
+
14
14
  this.context = context;
15
- // this.tdclient = new TiledeskClient({
16
- // projectId: context.projectId,
17
- // token: context.token,
18
- // APIURL: context.TILEDESK_APIURL,
19
- // APIKEY: "___",
20
- // log: context.log
21
- // });
22
- // let context = {
23
- // projectId: projectId,
24
- // token: token,
25
- // requestId: supportRequest,
26
- // APIURL: API_URL,
27
- // TILEBOT_ENDPOINT:TILEBOT_ENDPOINT,
28
- // departmentId: depId,
29
- // log: false
30
- // }
15
+ this.API_ENDPOINT = context.API_ENDPOINT;
31
16
  this.intentDir = new DirIntent(context);
32
- // {
33
- // API_ENDPOINT: context.TILEDESK_APIURL,
34
- // TILEBOT_ENDPOINT: context.TILEBOT_ENDPOINT,
35
- // supportRequest: context.supportRequest,
36
- // token: context.token,
37
- // log: context.log
38
- // }
39
- // );
40
- //this.log = context.log;
17
+ this.log = context.log;
41
18
  }
42
19
 
43
20
  execute(directive, callback) {
@@ -95,10 +72,7 @@ class DirIfOpenHours {
95
72
  slot_id = action.slotId;
96
73
  }
97
74
 
98
- const server_base_url = process.env.API_ENDPOINT || process.env.API_URL;
99
- if (this.log) { console.log("DirAskGPT ApiEndpoint URL: ", server_base_url); }
100
-
101
- let isopen_url = server_base_url + "/projects/" + this.context.projectId + "/isopen";
75
+ let isopen_url = this.API_ENDPOINT + "/projects/" + this.context.projectId + "/isopen";
102
76
  if (slot_id) {
103
77
  isopen_url = isopen_url.concat("?timeSlot=" + slot_id);
104
78
  }
@@ -156,7 +130,7 @@ class DirIfOpenHours {
156
130
  }
157
131
  )
158
132
 
159
- // this.tdclient.openNow(action.slot_id, (err, result) => {
133
+ // this.tdClient.openNow(action.slot_id, (err, result) => {
160
134
  // console.log("openNow():", result);
161
135
  // if (this.log) {console.log("openNow():", result);}
162
136
  // if (err) {
@@ -1,4 +1,4 @@
1
- // const { TiledeskClient } = require('@tiledesk/tiledesk-client');
1
+ const { TiledeskClient } = require('@tiledesk/tiledesk-client');
2
2
  const { DirIntent } = require('./DirIntent');
3
3
  const ms = require('minimist-string');
4
4
 
@@ -8,33 +8,19 @@ class DirIfOpenHours {
8
8
  if (!context) {
9
9
  throw new Error('context object is mandatory.');
10
10
  }
11
- this.tdclient = context.tdclient;
12
- // this.tdclient = new TiledeskClient({
13
- // projectId: context.projectId,
14
- // token: context.token,
15
- // APIURL: context.TILEDESK_APIURL,
16
- // APIKEY: "___",
17
- // log: context.log
18
- // });
19
- // let context = {
20
- // projectId: projectId,
21
- // token: token,
22
- // requestId: supportRequest,
23
- // APIURL: API_URL,
24
- // TILEBOT_ENDPOINT:TILEBOT_ENDPOINT,
25
- // departmentId: depId,
26
- // log: false
27
- // }
11
+
12
+ this.context = context;
28
13
  this.intentDir = new DirIntent(context);
29
- // {
30
- // API_ENDPOINT: context.TILEDESK_APIURL,
31
- // TILEBOT_ENDPOINT: context.TILEBOT_ENDPOINT,
32
- // supportRequest: context.supportRequest,
33
- // token: context.token,
34
- // log: context.log
35
- // }
36
- // );
37
14
  this.log = context.log;
15
+
16
+ this.API_ENDPOINT = context.API_ENDPOINT;
17
+ this.tdClient = new TiledeskClient({
18
+ projectId: this.context.projectId,
19
+ token: this.context.token,
20
+ APIURL: this.API_ENDPOINT,
21
+ APIKEY: "___",
22
+ log: this.log
23
+ });
38
24
  }
39
25
 
40
26
  execute(directive, callback) {
@@ -86,7 +72,7 @@ class DirIfOpenHours {
86
72
  callback();
87
73
  return;
88
74
  }
89
- this.tdclient.openNow((err, result) => {
75
+ this.tdClient.openNow((err, result) => {
90
76
  if (this.log) {console.log("openNow():", result);}
91
77
  if (err) {
92
78
  console.error("*** DirIfOpenHours Error:", err);
@@ -6,38 +6,16 @@ const ms = require('minimist-string');
6
6
 
7
7
  class DirIntent {
8
8
 
9
- // constructor(settings) {
10
- // if (!settings.API_ENDPOINT) {
11
- // throw new Error("settings.API_ENDPOINT is mandatory!");
12
- // }
13
- // this.API_ENDPOINT = settings.API_ENDPOINT;
14
- // this.TILEBOT_ENDPOINT = settings.TILEBOT_ENDPOINT;
15
- // this.log = settings.log;
16
- // this.supportRequest = settings.supportRequest;
17
- // this.token = settings.token;
18
- // }
19
9
  constructor(context) {
20
10
  if (!context) {
21
11
  throw new Error('context object is mandatory.');
22
12
  }
23
13
  this.context = context;
24
- this.API_ENDPOINT = context.TILEDESK_APIURL,
14
+ this.API_ENDPOINT = context.API_ENDPOINT,
25
15
  this.TILEBOT_ENDPOINT = context.TILEBOT_ENDPOINT;
26
16
  this.supportRequest = context.supportRequest;
27
17
  this.token = context.token;
28
18
  this.log = context.log;
29
- // let context = {
30
- // projectId: projectId,
31
- // token: token,
32
- // supportRequest: supportRequest,
33
- // requestId: supportRequest.request_id,
34
- // TILEDESK_APIURL: API_URL,
35
- // TILEBOT_ENDPOINT: TILEBOT_ENDPOINT,
36
- // departmentId: depId,
37
- // tdcache: tdcache,
38
- // tdclient: tdclient,
39
- // log: true
40
- // }
41
19
  }
42
20
 
43
21
  execute(directive, callback) {
@@ -10,34 +10,8 @@ class DirJSONCondition {
10
10
  }
11
11
  this.context = context;
12
12
  this.chatbot = context.chatbot;
13
- // let context = {
14
- // projectId: projectId,
15
- // token: token,
16
- // supportRequest: supportRequest,
17
- // requestId: supportRequest.request_id,
18
- // TILEDESK_APIURL: API_URL,
19
- // TILEBOT_ENDPOINT:TILEBOT_ENDPOINT,
20
- // departmentId: depId,
21
- // tdcache: tdcache,
22
- // log: false
23
- // }
24
- // this.tdclient = new TiledeskClient({
25
- // projectId: context.projectId,
26
- // token: context.token,
27
- // APIURL: context.TILEDESK_APIURL,
28
- // APIKEY: "___",
29
- // log: context.log
30
- // });
31
13
  this.chatbot = context.chatbot;
32
14
  this.intentDir = new DirIntent(context);
33
- // {
34
- // API_ENDPOINT: context.TILEDESK_APIURL,
35
- // TILEBOT_ENDPOINT: context.TILEBOT_ENDPOINT,
36
- // supportRequest: context.supportRequest,
37
- // token: context.token,
38
- // log: context.log
39
- // }
40
- // );
41
15
  this.log = context.log;
42
16
  }
43
17
 
@@ -19,7 +19,7 @@ class DirMessage {
19
19
  throw new Error('context object is mandatory.');
20
20
  }
21
21
  this.context = context;
22
- this.API_ENDPOINT = context.TILEDESK_APIURL,
22
+ this.API_ENDPOINT = context.API_ENDPOINT,
23
23
  this.TILEBOT_ENDPOINT = context.TILEBOT_ENDPOINT;
24
24
  this.projectId = context.projectId;
25
25
  this.requestId = context.requestId;
@@ -9,23 +9,11 @@ class DirMessageToBot {
9
9
  throw new Error('context object is mandatory.');
10
10
  }
11
11
  this.context = context;
12
- this.API_ENDPOINT = context.TILEDESK_APIURL,
12
+ this.API_ENDPOINT = context.API_ENDPOINT,
13
13
  this.TILEBOT_ENDPOINT = context.TILEBOT_ENDPOINT;
14
14
  this.supportRequest = context.supportRequest;
15
15
  this.token = context.token;
16
16
  this.log = context.log;
17
- // let context = {
18
- // projectId: projectId,
19
- // token: token,
20
- // supportRequest: supportRequest,
21
- // requestId: supportRequest.request_id,
22
- // TILEDESK_APIURL: API_URL,
23
- // TILEBOT_ENDPOINT: TILEBOT_ENDPOINT,
24
- // departmentId: depId,
25
- // tdcache: tdcache,
26
- // tdclient: tdclient,
27
- // log: true
28
- // }
29
17
  }
30
18
 
31
19
  execute(directive, callback) {
@@ -2,6 +2,7 @@
2
2
  const { Directives } = require('./Directives');
3
3
  const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
4
4
  const { TiledeskChatbotConst } = require('../../models/TiledeskChatbotConst');
5
+ const { TiledeskClient } = require('@tiledesk/tiledesk-client');
5
6
 
6
7
  class DirMoveToAgent {
7
8
 
@@ -10,10 +11,19 @@ class DirMoveToAgent {
10
11
  throw new Error('context object is mandatory.');
11
12
  }
12
13
  this.context = context;
13
- this.tdclient = context.tdclient;
14
14
  this.tdcache = context.tdcache;
15
15
  this.requestId = context.requestId;
16
16
  this.log = context.log;
17
+
18
+ this.API_ENDPOINT = context.API_ENDPOINT;
19
+ this.tdClient = new TiledeskClient({
20
+ projectId: this.context.projectId,
21
+ token: this.context.token,
22
+ APIURL: this.API_ENDPOINT,
23
+ APIKEY: "___",
24
+ log: this.log
25
+ });
26
+
17
27
  }
18
28
 
19
29
  execute(directive, callback) {
@@ -24,7 +34,7 @@ class DirMoveToAgent {
24
34
  }
25
35
 
26
36
  async go(action, callback) {
27
- this.tdclient.moveToAgent(this.requestId, (err) => {
37
+ this.tdClient.moveToAgent(this.requestId, (err) => {
28
38
  if (err) {
29
39
  console.error("Error moving to agent:", err);
30
40
  }
@@ -2,6 +2,7 @@
2
2
  const { Directives } = require('./Directives');
3
3
  const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
4
4
  const { TiledeskChatbotConst } = require('../../models/TiledeskChatbotConst');
5
+ const { TiledeskClient } = require('@tiledesk/tiledesk-client');
5
6
 
6
7
  class DirMoveToUnassigned {
7
8
 
@@ -10,9 +11,17 @@ class DirMoveToUnassigned {
10
11
  throw new Error('context object is mandatory.');
11
12
  }
12
13
  this.context = context;
13
- this.tdclient = context.tdclient;
14
14
  this.requestId = context.requestId;
15
15
  this.log = context.log;
16
+
17
+ this.API_ENDPOINT = context.API_ENDPOINT;
18
+ this.tdClient = new TiledeskClient({
19
+ projectId: this.context.projectId,
20
+ token: this.context.token,
21
+ APIURL: this.API_ENDPOINT,
22
+ APIKEY: "___",
23
+ log: this.log
24
+ });
16
25
  }
17
26
 
18
27
  execute(directive, callback) {
@@ -36,7 +45,7 @@ class DirMoveToUnassigned {
36
45
 
37
46
  async moveToUnassigned(requestId, callback) {
38
47
  const empty_participants = [] // STATUS WILL MOVE AUTOMATICALLY TO UNASSIGNED (100)
39
- this.tdclient.updateRequestParticipants(requestId, empty_participants, (err) => {
48
+ this.tdClient.updateRequestParticipants(requestId, empty_participants, (err) => {
40
49
  if (callback) {
41
50
  callback(err);
42
51
  }
@@ -15,6 +15,7 @@ class DirQapla {
15
15
  this.tdcache = this.context.tdcache;
16
16
  this.requestId = this.context.requestId;
17
17
  this.intentDir = new DirIntent(context);
18
+ this.API_ENDPOINT = this.context.API_ENDPOINT;
18
19
  this.log = context.log;
19
20
  }
20
21
 
@@ -82,18 +83,14 @@ class DirQapla {
82
83
  return;
83
84
  }
84
85
 
85
- const server_base_url = process.env.API_ENDPOINT || process.env.API_URL;
86
86
  const qapla_base_url = process.env.QAPLA_ENDPOINT || "https://api.qapla.it/1.2"
87
- if (this.log) {
88
- console.log("DirQapla server_base_url: ", qapla_base_url);
89
- console.log("DirQapla qapla_base_url: ", qapla_base_url);
90
- }
87
+ if (this.log) { console.log("DirQapla qapla_base_url: ", qapla_base_url); }
91
88
 
92
89
  let key = action.apiKey;
93
90
 
94
91
  if (!key) {
95
92
  if (this.log) { console.log("DirQapla - Key not found into action. Searching in integrations..."); }
96
- key = await this.getKeyFromIntegrations(server_base_url);
93
+ key = await this.getKeyFromIntegrations();
97
94
  }
98
95
 
99
96
  if (!key) {
@@ -288,11 +285,11 @@ class DirQapla {
288
285
  });
289
286
  }
290
287
 
291
- async getKeyFromIntegrations(server_base_url) {
288
+ async getKeyFromIntegrations() {
292
289
  return new Promise((resolve) => {
293
290
 
294
291
  const INTEGRATIONS_HTTPREQUEST = {
295
- url: server_base_url + "/" + this.context.projectId + "/integration/name/qapla",
292
+ url: this.API_ENDPOINT + "/" + this.context.projectId + "/integration/name/qapla",
296
293
  headers: {
297
294
  'Content-Type': 'application/json',
298
295
  'Authorization': 'JWT ' + this.context.token
@@ -1,6 +1,7 @@
1
1
  const { Filler } = require('../Filler');
2
2
  const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
3
3
  const { TiledeskChatbotUtil } = require('../../models/TiledeskChatbotUtil');
4
+ const { TiledeskClient } = require('@tiledesk/tiledesk-client');
4
5
 
5
6
  class DirRandomReply {
6
7
 
@@ -14,6 +15,15 @@ class DirRandomReply {
14
15
  this.token = context.token;
15
16
  this.tdcache = context.tdcache;
16
17
  this.log = context.log;
18
+
19
+ this.API_ENDPOINT = context.API_ENDPOINT;
20
+ this.tdClient = new TiledeskClient({
21
+ projectId: this.context.projectId,
22
+ token: this.context.token,
23
+ APIURL: this.API_ENDPOINT,
24
+ APIKEY: "___",
25
+ log: this.log
26
+ });
17
27
  }
18
28
 
19
29
  execute(directive, callback) {
@@ -87,7 +97,7 @@ class DirRandomReply {
87
97
  }
88
98
  // send!
89
99
  if (this.log) {console.log("Reply:", JSON.stringify(message))};
90
- this.context.tdclient.sendSupportMessage(
100
+ this.tdClient.sendSupportMessage(
91
101
  this.requestId,
92
102
  message,
93
103
  (err) => {
@@ -1,16 +1,26 @@
1
+ const { TiledeskClient } = require("@tiledesk/tiledesk-client");
1
2
 
2
3
  class DirRemoveCurrentBot {
3
4
 
4
- constructor(config) {
5
- if (!config.tdclient) {
6
- throw new Error('tdclient (TiledeskClient) object is mandatory.');
5
+ constructor(context) {
6
+ if (!context) {
7
+ throw new Error('context object is mandatory.');
7
8
  }
8
- this.tdclient = config.tdclient;
9
- this.requestId = config.requestId;
9
+
10
+ this.context = context;
11
+ this.requestId = context.requestId;
12
+ this.API_ENDPOINT = context.API_ENDPOINT;
13
+
14
+ this.tdClient = new TiledeskClient({
15
+ projectId: this.context.projectId,
16
+ token: this.context.token,
17
+ APIURL: this.API_ENDPOINT,
18
+ APIKEY: "___",
19
+ log: this.log
20
+ });
10
21
  }
11
22
 
12
23
  execute(directive, callback) {
13
- console.log("Remove current bot");
14
24
  let action;
15
25
  if (directive.action) {
16
26
  action = directive.action;
@@ -27,7 +37,7 @@ class DirRemoveCurrentBot {
27
37
  }
28
38
 
29
39
  go(action, callback) {
30
- tdclient.removeCurrentBot(this.requestId, (err) => {
40
+ this.tdClient.removeCurrentBot(this.requestId, (err) => {
31
41
  callback();
32
42
  });
33
43
  }
@@ -1,3 +1,4 @@
1
+ const { TiledeskClient } = require('@tiledesk/tiledesk-client');
1
2
  const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
2
3
  const { Filler } = require('../Filler');
3
4
 
@@ -8,9 +9,17 @@ class DirReplaceBot {
8
9
  throw new Error('context object is mandatory.');
9
10
  }
10
11
  this.context = context;
11
- this.tdclient = context.tdclient;
12
12
  this.requestId = context.requestId;
13
13
  this.log = context.log;
14
+
15
+ this.API_ENDPOINT = context.API_ENDPOINT;
16
+ this.tdClient = new TiledeskClient({
17
+ projectId: this.context.projectId,
18
+ token: this.context.token,
19
+ APIURL: this.API_ENDPOINT,
20
+ APIKEY: "___",
21
+ log: this.log
22
+ });
14
23
  }
15
24
 
16
25
  execute(directive, callback) {
@@ -42,7 +51,7 @@ class DirReplaceBot {
42
51
  );
43
52
  const filler = new Filler();
44
53
  botName = filler.fill(botName, variables);
45
- this.tdclient.replaceBotByName(this.requestId, botName, () => {
54
+ this.tdClient.replaceBotByName(this.requestId, botName, () => {
46
55
  callback();
47
56
  });
48
57
  }
@@ -1,3 +1,4 @@
1
+ const { TiledeskClient } = require('@tiledesk/tiledesk-client');
1
2
  const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
2
3
  const { Filler } = require('../Filler');
3
4
 
@@ -8,9 +9,17 @@ class DirReplaceBotV2 {
8
9
  throw new Error('context object is mandatory.');
9
10
  }
10
11
  this.context = context;
11
- this.tdclient = context.tdclient;
12
12
  this.requestId = context.requestId;
13
13
  this.log = context.log;
14
+
15
+ this.API_ENDPOINT = context.API_ENDPOINT;
16
+ this.tdClient = new TiledeskClient({
17
+ projectId: this.context.projectId,
18
+ token: this.context.token,
19
+ APIURL: this.API_ENDPOINT,
20
+ APIKEY: "___",
21
+ log: this.log
22
+ });
14
23
  }
15
24
 
16
25
  execute(directive, callback) {
@@ -43,7 +52,7 @@ class DirReplaceBotV2 {
43
52
  );
44
53
  const filler = new Filler();
45
54
  botName = filler.fill(botName, variables);
46
- this.tdclient.replaceBotByName(this.requestId, botName, () => {
55
+ this.tdClient.replaceBotByName(this.requestId, botName, () => {
47
56
  if (blockName) {
48
57
  if (this.log) {console.log("Sending hidden /start message to bot in dept");}
49
58
  const message = {
@@ -53,7 +62,7 @@ class DirReplaceBotV2 {
53
62
  subtype: "info"
54
63
  }
55
64
  }
56
- this.tdclient.sendSupportMessage(
65
+ this.tdClient.sendSupportMessage(
57
66
  this.requestId,
58
67
  message, (err) => {
59
68
  if (err) {
@@ -2,6 +2,7 @@ const { Filler } = require('../Filler');
2
2
  const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
3
3
  const { TiledeskChatbotUtil } = require('../../models/TiledeskChatbotUtil');
4
4
  let axios = require('axios');
5
+ const { TiledeskClient } = require('@tiledesk/tiledesk-client');
5
6
 
6
7
  class DirReply {
7
8
 
@@ -15,6 +16,15 @@ class DirReply {
15
16
  this.token = context.token;
16
17
  this.tdcache = context.tdcache;
17
18
  this.log = context.log;
19
+
20
+ this.API_ENDPOINT = context.API_ENDPOINT;
21
+ this.tdClient = new TiledeskClient({
22
+ projectId: this.context.projectId,
23
+ token: this.context.token,
24
+ APIURL: this.API_ENDPOINT,
25
+ APIKEY: "___",
26
+ log: this.log
27
+ });
18
28
  }
19
29
 
20
30
  execute(directive, callback) {
@@ -130,7 +140,7 @@ class DirReply {
130
140
  if (this.log) {console.log("Reply:", JSON.stringify(cleanMessage))};
131
141
  await TiledeskChatbotUtil.updateConversationTranscript(this.context.chatbot, cleanMessage);
132
142
  // console.log("sending message!", cleanMessage);
133
- this.context.tdclient.sendSupportMessage(
143
+ this.tdClient.sendSupportMessage(
134
144
  this.requestId,
135
145
  cleanMessage,
136
146
  (err) => {
@@ -6,6 +6,7 @@ const { DirIntent } = require("./DirIntent");
6
6
  // const { defaultOptions } = require('liquidjs');
7
7
  const { DirMessageToBot } = require('./DirMessageToBot');
8
8
  const { v4: uuidv4 } = require('uuid');
9
+ const { TiledeskClient } = require('@tiledesk/tiledesk-client');
9
10
 
10
11
  class DirReplyV2 {
11
12
 
@@ -23,6 +24,15 @@ class DirReplyV2 {
23
24
  this.chatbot = context.chatbot;
24
25
  this.reply = context.reply;
25
26
  this.originalMessage = context.message;
27
+
28
+ this.API_ENDPOINT = context.API_ENDPOINT;
29
+ this.tdClient = new TiledeskClient({
30
+ projectId: this.context.projectId,
31
+ token: this.context.token,
32
+ APIURL: this.API_ENDPOINT,
33
+ APIKEY: "___",
34
+ log: this.log
35
+ });
26
36
  }
27
37
 
28
38
  execute(directive, callback) {
@@ -263,7 +273,7 @@ class DirReplyV2 {
263
273
  cleanMessage.senderFullname = this.context.chatbot.bot.name;
264
274
  if (this.log) {console.log("Reply:", JSON.stringify(cleanMessage))};
265
275
  await TiledeskChatbotUtil.updateConversationTranscript(this.context.chatbot, cleanMessage);
266
- this.context.tdclient.sendSupportMessage(
276
+ this.tdClient.sendSupportMessage(
267
277
  this.requestId,
268
278
  cleanMessage,
269
279
  (err) => {
@@ -2,6 +2,7 @@ const { param } = require('express/lib/request');
2
2
  const ms = require('minimist-string');
3
3
  const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
4
4
  const { Filler } = require('../Filler');
5
+ const { TiledeskClient } = require('@tiledesk/tiledesk-client');
5
6
  // const { TiledeskClient } = require('@tiledesk/tiledesk-client');
6
7
 
7
8
  class DirSendEmail {
@@ -11,29 +12,18 @@ class DirSendEmail {
11
12
  throw new Error('context object is mandatory.');
12
13
  }
13
14
  this.context = context;
14
- this.tdclient = context.tdclient;
15
15
  this.tdcache = context.tdcache;
16
16
  this.requestId = context.requestId;
17
- this.log = context.log;
18
- // let context = {
19
- // projectId: projectId,
20
- // token: token,
21
- // supportRequest: supportRequest,
22
- // requestId: supportRequest.request_id,
23
- // TILEDESK_APIURL: API_URL,
24
- // TILEBOT_ENDPOINT:TILEBOT_ENDPOINT,
25
- // departmentId: depId,
26
- // tdcache: tdcache,
27
- // log: false
28
- // }
29
- // this.tdclient = new TiledeskClient({
30
- // projectId: context.projectId,
31
- // token: context.token,
32
- // APIURL: context.TILEDESK_APIURL,
33
- // APIKEY: "___",
34
- // log: context.log
35
- // });
36
-
17
+ this.log = context.log;
18
+
19
+ this.API_ENDPOINT = context.API_ENDPOINT;
20
+ this.tdClient = new TiledeskClient({
21
+ projectId: this.context.projectId,
22
+ token: this.context.token,
23
+ APIURL: this.API_ENDPOINT,
24
+ APIKEY: "___",
25
+ log: this.log
26
+ });
37
27
  }
38
28
 
39
29
  execute(directive, callback) {
@@ -83,7 +73,7 @@ class DirSendEmail {
83
73
  replyto: reply_to
84
74
  }
85
75
  // console.log("email message:", JSON.stringify(message));
86
- const message_echo = await this.tdclient.sendEmail(message);
76
+ const message_echo = await this.tdClient.sendEmail(message);
87
77
  if (this.log) {console.log("email sent. filled_subject:", filled_subject);}
88
78
  if (this.log) {console.log("email sent. filled_text:", filled_text);}
89
79
  if (this.log) {console.log("email sent. filled_to:", filled_to);}