@tiledesk/tiledesk-tybot-connector 0.2.131-rc5 → 0.2.131

package/tiledeskChatbotPlugs/directives/DirHubspot.js

@@ -16,7 +16,6 @@ class DirHubspot {
     this.tdcache = this.context.tdcache;
     this.requestId = this.context.requestId;
     this.intentDir = new DirIntent(context);
-    this.API_ENDPOINT = this.context.API_ENDPOINT;
     this.log = context.log;
   }
 
@@ -72,10 +71,14 @@ class DirHubspot {
       return;
     }
 
+    const server_base_url = process.env.API_ENDPOINT || process.env.API_URL;
     const hubspot_base_url = process.env.HUBSPOT_ENDPOINT || "https://api.hubapi.com/crm/v3/";
-    if (this.log) { console.log("DirHubspot hubspot_base_url ", hubspot_base_url); }
+    if (this.log) {
+      console.log("DirHubspot server_base_url ", server_base_url);
+      console.log("DirHubspot hubspot_base_url ", hubspot_base_url);
+    }
 
-    let key = await this.getKeyFromIntegrations();
+    let key = await this.getKeyFromIntegrations(server_base_url);
     if (!key) {
       if (this.log) { console.log("DirHubspot - Key not found in Integrations."); }
       if (falseIntent) {
@@ -286,11 +289,11 @@ class DirHubspot {
     }
   }
 
-  async getKeyFromIntegrations() {
+  async getKeyFromIntegrations(server_base_url) {
     return new Promise((resolve) => {
 
       const INTEGRATIONS_HTTPREQUEST = {
-        url: this.API_ENDPOINT + "/" + this.context.projectId + "/integration/name/hubspot",
+        url: server_base_url + "/" + this.context.projectId + "/integration/name/hubspot",
         headers: {
           'Content-Type': 'application/json',
           'Authorization': 'JWT ' + this.context.token

package/tiledeskChatbotPlugs/directives/DirIfOnlineAgents.js

@@ -1,5 +1,4 @@
 // const { TiledeskClient } = require('@tiledesk/tiledesk-client');
-const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 const { DirIntent } = require('./DirIntent');
 const ms = require('minimist-string');
 
@@ -9,19 +8,33 @@ class DirIfOnlineAgents {
     if (!context) {
       throw new Error('context object is mandatory.');
     }
-
-    this.context = context;
+    this.tdclient = context.tdclient;
+    // this.tdclient = new TiledeskClient({
+    //   projectId: context.projectId,
+    //   token: context.token,
+    //   APIURL: context.TILEDESK_APIURL,
+    //   APIKEY: "___",
+    //   log: context.log
+    // });
+    // let context =  {
+    //   projectId: projectId,
+    //   token: token,
+    //   requestId: supportRequest,
+    //   APIURL: API_URL,
+    //   TILEBOT_ENDPOINT:TILEBOT_ENDPOINT,
+    //   departmentId: depId,
+    //   log: false
+    // }
     this.intentDir = new DirIntent(context);
-    this.API_ENDPOINT = context.API_ENDPOINT;
+    //   {
+    //     API_ENDPOINT: context.TILEDESK_APIURL,
+    //     TILEBOT_ENDPOINT: context.TILEBOT_ENDPOINT,
+    //     supportRequest: context.supportRequest,
+    //     token: context.token,
+    //     log: context.log
+    //   }
+    // );
     this.log = context.log;
-
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___",
-      log: this.log
-    });
   }
 
   execute(directive, callback) {
@@ -70,7 +83,7 @@ class DirIfOnlineAgents {
     const trueIntentAttributes = action.trueIntentAttributes;
     const falseIntentAttributes = action.falseIntentAttributes;
     let stopOnConditionMet = action.stopOnConditionMet;
-    this.tdClient.openNow((err, result) => {
+    this.tdclient.openNow((err, result) => {
       if (this.log) {console.log("openNow():", result);}
       if (err) {
         console.error("IfOnlineAgents:tdclient.openNow Error:", err);
@@ -79,7 +92,7 @@ class DirIfOnlineAgents {
       }
       else {
         if (result && result.isopen) {
-          this.tdClient.getProjectAvailableAgents((err, agents) => {
+          this.tdclient.getProjectAvailableAgents((err, agents) => {
             if (this.log) {console.log("Agents", agents);}
             if (err) {
               console.error("IfOnlineAgents:Error getting available agents:", err);

package/tiledeskChatbotPlugs/directives/DirIfOnlineAgentsV2.js

@@ -4,7 +4,6 @@ const { DirIntent } = require('./DirIntent');
 const axios = require("axios").default;
 let https = require("https");
 const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
-const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 
 class DirIfOnlineAgentsV2 {
 
@@ -14,18 +13,9 @@ class DirIfOnlineAgentsV2 {
     }
     this.context = context;
     this.chatbot = context.chatbot;
+    this.tdclient = context.tdclient;
     this.intentDir = new DirIntent(context);
-    this.API_ENDPOINT = context.API_ENDPOINT;
     this.log = context.log;
-
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___",
-      log: this.log
-    });
-
   }
 
   execute(directive, callback) {
@@ -171,7 +161,7 @@ class DirIfOnlineAgentsV2 {
 
   async openNow() {
     return new Promise( (resolve, reject) => {
-      this.tdClient.openNow(async (err, result) => {
+      this.tdclient.openNow(async (err, result) => {
         if (this.log) {console.log("(DirIfOnlineAgents) openNow():", result);}
         if (err) {
           reject(err);
@@ -185,7 +175,7 @@ class DirIfOnlineAgentsV2 {
 
   async getProjectAvailableAgents(departmentId, raw, callback) {
     return new Promise( (resolve, reject) => {
-      let URL = `${this.API_ENDPOINT}/projects/${this.context.projectId}/users/availables?raw=${raw}`
+      let URL = `${this.context.TILEDESK_APIURL}/projects/${this.context.projectId}/users/availables?raw=${raw}`
       if (departmentId) {
         URL = URL + `&department=${departmentId}`
       }

package/tiledeskChatbotPlugs/directives/DirIfOpenHours.js

@@ -10,11 +10,34 @@ class DirIfOpenHours {
     if (!context) {
       throw new Error('context object is mandatory.');
     }
-
+    this.tdclient = context.tdclient;
     this.context = context;
-    this.API_ENDPOINT = context.API_ENDPOINT;
+    // this.tdclient = new TiledeskClient({
+    //   projectId: context.projectId,
+    //   token: context.token,
+    //   APIURL: context.TILEDESK_APIURL,
+    //   APIKEY: "___",
+    //   log: context.log
+    // });
+    // let context =  {
+    //   projectId: projectId,
+    //   token: token,
+    //   requestId: supportRequest,
+    //   APIURL: API_URL,
+    //   TILEBOT_ENDPOINT:TILEBOT_ENDPOINT,
+    //   departmentId: depId,
+    //   log: false
+    // }
     this.intentDir = new DirIntent(context);
-    this.log = context.log;
+    //   {
+    //     API_ENDPOINT: context.TILEDESK_APIURL,
+    //     TILEBOT_ENDPOINT: context.TILEBOT_ENDPOINT,
+    //     supportRequest: context.supportRequest,
+    //     token: context.token,
+    //     log: context.log
+    //   }
+    // );
+    //this.log = context.log;
   }
 
   execute(directive, callback) {
@@ -72,7 +95,10 @@ class DirIfOpenHours {
       slot_id = action.slotId;
     }
     
-    let isopen_url = this.API_ENDPOINT + "/projects/" + this.context.projectId + "/isopen";
+    const server_base_url = process.env.API_ENDPOINT || process.env.API_URL;
+    if (this.log) { console.log("DirAskGPT ApiEndpoint URL: ", server_base_url); }
+    
+    let isopen_url = server_base_url + "/projects/" + this.context.projectId + "/isopen";
     if (slot_id) {
       isopen_url = isopen_url.concat("?timeSlot=" + slot_id);
     }
@@ -130,7 +156,7 @@ class DirIfOpenHours {
       }
     )
 
-    // this.tdClient.openNow(action.slot_id, (err, result) => {
+    // this.tdclient.openNow(action.slot_id, (err, result) => {
     //   console.log("openNow():", result);
     //   if (this.log) {console.log("openNow():", result);}
     //   if (err) {

package/tiledeskChatbotPlugs/directives/DirIfOpenHours_OLD.js

@@ -1,4 +1,4 @@
-const { TiledeskClient } = require('@tiledesk/tiledesk-client');
+// const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 const { DirIntent } = require('./DirIntent');
 const ms = require('minimist-string');
 
@@ -8,19 +8,33 @@ class DirIfOpenHours {
     if (!context) {
       throw new Error('context object is mandatory.');
     }
-
-    this.context = context;
+    this.tdclient = context.tdclient;
+    // this.tdclient = new TiledeskClient({
+    //   projectId: context.projectId,
+    //   token: context.token,
+    //   APIURL: context.TILEDESK_APIURL,
+    //   APIKEY: "___",
+    //   log: context.log
+    // });
+    // let context =  {
+    //   projectId: projectId,
+    //   token: token,
+    //   requestId: supportRequest,
+    //   APIURL: API_URL,
+    //   TILEBOT_ENDPOINT:TILEBOT_ENDPOINT,
+    //   departmentId: depId,
+    //   log: false
+    // }
     this.intentDir = new DirIntent(context);
+    //   {
+    //     API_ENDPOINT: context.TILEDESK_APIURL,
+    //     TILEBOT_ENDPOINT: context.TILEBOT_ENDPOINT,
+    //     supportRequest: context.supportRequest,
+    //     token: context.token,
+    //     log: context.log
+    //   }
+    // );
     this.log = context.log;
-
-    this.API_ENDPOINT = context.API_ENDPOINT;
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___",
-      log: this.log
-    });
   }
 
   execute(directive, callback) {
@@ -72,7 +86,7 @@ class DirIfOpenHours {
       callback();
       return;
     }
-    this.tdClient.openNow((err, result) => {
+    this.tdclient.openNow((err, result) => {
       if (this.log) {console.log("openNow():", result);}
       if (err) {
         console.error("*** DirIfOpenHours Error:", err);

package/tiledeskChatbotPlugs/directives/DirIntent.js

@@ -6,16 +6,38 @@ const ms = require('minimist-string');
 
 class DirIntent {
 
+  // constructor(settings) {
+    // if (!settings.API_ENDPOINT) {
+    //   throw new Error("settings.API_ENDPOINT is mandatory!");
+    // }
+    // this.API_ENDPOINT = settings.API_ENDPOINT;
+    // this.TILEBOT_ENDPOINT = settings.TILEBOT_ENDPOINT;
+    // this.log = settings.log;
+    // this.supportRequest = settings.supportRequest;
+    // this.token = settings.token;
+  // }
   constructor(context) {
     if (!context) {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
-    this.API_ENDPOINT = context.API_ENDPOINT,
+    this.API_ENDPOINT = context.TILEDESK_APIURL,
     this.TILEBOT_ENDPOINT = context.TILEBOT_ENDPOINT;
     this.supportRequest = context.supportRequest;
     this.token = context.token;
     this.log = context.log;
+    // let context =  {
+    //   projectId: projectId,
+    //   token: token,
+    //   supportRequest: supportRequest,
+    //   requestId: supportRequest.request_id,
+    //   TILEDESK_APIURL: API_URL,
+    //   TILEBOT_ENDPOINT: TILEBOT_ENDPOINT,
+    //   departmentId: depId,
+    //   tdcache: tdcache,
+    //   tdclient: tdclient,
+    //   log: true
+    // }
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirJSONCondition.js

@@ -10,8 +10,34 @@ class DirJSONCondition {
     }
     this.context = context;
     this.chatbot = context.chatbot;
+    // let context =  {
+    //   projectId: projectId,
+    //   token: token,
+    //   supportRequest: supportRequest,
+    //   requestId: supportRequest.request_id,
+    //   TILEDESK_APIURL: API_URL,
+    //   TILEBOT_ENDPOINT:TILEBOT_ENDPOINT,
+    //   departmentId: depId,
+    //   tdcache: tdcache,
+    //   log: false
+    // }
+    // this.tdclient = new TiledeskClient({
+    //   projectId: context.projectId,
+    //   token: context.token,
+    //   APIURL: context.TILEDESK_APIURL,
+    //   APIKEY: "___",
+    //   log: context.log
+    // });
     this.chatbot = context.chatbot;
     this.intentDir = new DirIntent(context);
+    //   {
+    //     API_ENDPOINT: context.TILEDESK_APIURL,
+    //     TILEBOT_ENDPOINT: context.TILEBOT_ENDPOINT,
+    //     supportRequest: context.supportRequest,
+    //     token: context.token,
+    //     log: context.log
+    //   }
+    // );
     this.log = context.log;
   }
 

package/tiledeskChatbotPlugs/directives/DirMessage.js

@@ -19,7 +19,7 @@ class DirMessage {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
-    this.API_ENDPOINT = context.API_ENDPOINT,
+    this.API_ENDPOINT = context.TILEDESK_APIURL,
     this.TILEBOT_ENDPOINT = context.TILEBOT_ENDPOINT;
     this.projectId = context.projectId;
     this.requestId = context.requestId;

package/tiledeskChatbotPlugs/directives/DirMessageToBot.js

@@ -9,11 +9,23 @@ class DirMessageToBot {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
-    this.API_ENDPOINT = context.API_ENDPOINT,
+    this.API_ENDPOINT = context.TILEDESK_APIURL,
     this.TILEBOT_ENDPOINT = context.TILEBOT_ENDPOINT;
     this.supportRequest = context.supportRequest;
     this.token = context.token;
     this.log = context.log;
+    // let context =  {
+    //   projectId: projectId,
+    //   token: token,
+    //   supportRequest: supportRequest,
+    //   requestId: supportRequest.request_id,
+    //   TILEDESK_APIURL: API_URL,
+    //   TILEBOT_ENDPOINT: TILEBOT_ENDPOINT,
+    //   departmentId: depId,
+    //   tdcache: tdcache,
+    //   tdclient: tdclient,
+    //   log: true
+    // }
   }
 
   execute(directive, callback) {

package/tiledeskChatbotPlugs/directives/DirMoveToAgent.js

@@ -2,7 +2,6 @@
 const { Directives } = require('./Directives');
 const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
 const { TiledeskChatbotConst } = require('../../models/TiledeskChatbotConst');
-const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 
 class DirMoveToAgent {
 
@@ -11,19 +10,10 @@ class DirMoveToAgent {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
+    this.tdclient = context.tdclient;
     this.tdcache = context.tdcache;
     this.requestId = context.requestId;
     this.log = context.log;
-
-    this.API_ENDPOINT = context.API_ENDPOINT;
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___",
-      log: this.log
-    });
-    
   }
 
   execute(directive, callback) {
@@ -34,7 +24,7 @@ class DirMoveToAgent {
   }
 
   async go(action, callback) {
-    this.tdClient.moveToAgent(this.requestId, (err) => {
+    this.tdclient.moveToAgent(this.requestId, (err) => {
       if (err) {
         console.error("Error moving to agent:", err);
       }

package/tiledeskChatbotPlugs/directives/DirMoveToUnassigned.js

@@ -2,7 +2,6 @@
 const { Directives } = require('./Directives');
 const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
 const { TiledeskChatbotConst } = require('../../models/TiledeskChatbotConst');
-const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 
 class DirMoveToUnassigned {
 
@@ -11,17 +10,9 @@ class DirMoveToUnassigned {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
+    this.tdclient = context.tdclient;
     this.requestId = context.requestId;
     this.log = context.log;
-
-    this.API_ENDPOINT = context.API_ENDPOINT;
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___",
-      log: this.log
-    });
   }
 
   execute(directive, callback) {
@@ -45,7 +36,7 @@ class DirMoveToUnassigned {
 
   async moveToUnassigned(requestId, callback) {
     const empty_participants = [] // STATUS WILL MOVE AUTOMATICALLY TO UNASSIGNED (100)
-    this.tdClient.updateRequestParticipants(requestId, empty_participants, (err) => {
+    this.tdclient.updateRequestParticipants(requestId, empty_participants, (err) => {
       if (callback) {
         callback(err);
       }

package/tiledeskChatbotPlugs/directives/DirQapla.js

@@ -15,7 +15,6 @@ class DirQapla {
     this.tdcache = this.context.tdcache;
     this.requestId = this.context.requestId;
     this.intentDir = new DirIntent(context);
-    this.API_ENDPOINT = this.context.API_ENDPOINT;
     this.log = context.log;
   }
 
@@ -83,14 +82,18 @@ class DirQapla {
       return;
     }
 
+    const server_base_url = process.env.API_ENDPOINT || process.env.API_URL;
     const qapla_base_url = process.env.QAPLA_ENDPOINT || "https://api.qapla.it/1.2"
-    if (this.log) { console.log("DirQapla qapla_base_url: ", qapla_base_url); }
+    if (this.log) { 
+      console.log("DirQapla server_base_url: ", qapla_base_url); 
+      console.log("DirQapla qapla_base_url: ", qapla_base_url); 
+    }
 
     let key = action.apiKey;
 
     if (!key) {
       if (this.log) { console.log("DirQapla - Key not found into action. Searching in integrations..."); }
-      key = await this.getKeyFromIntegrations();
+      key = await this.getKeyFromIntegrations(server_base_url);
     }
 
     if (!key) {
@@ -285,11 +288,11 @@ class DirQapla {
       });
   }
 
-  async getKeyFromIntegrations() {
+  async getKeyFromIntegrations(server_base_url) {
     return new Promise((resolve) => {
 
       const INTEGRATIONS_HTTPREQUEST = {
-        url: this.API_ENDPOINT + "/" + this.context.projectId + "/integration/name/qapla",
+        url: server_base_url + "/" + this.context.projectId + "/integration/name/qapla",
         headers: {
           'Content-Type': 'application/json',
           'Authorization': 'JWT ' + this.context.token

package/tiledeskChatbotPlugs/directives/DirRandomReply.js

@@ -1,7 +1,6 @@
 const { Filler } = require('../Filler');
 const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
 const { TiledeskChatbotUtil } = require('../../models/TiledeskChatbotUtil');
-const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 
 class DirRandomReply {
 
@@ -15,15 +14,6 @@ class DirRandomReply {
     this.token = context.token;
     this.tdcache = context.tdcache;
     this.log = context.log;
-
-    this.API_ENDPOINT = context.API_ENDPOINT;
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___",
-      log: this.log
-    });
   }
 
   execute(directive, callback) {
@@ -97,7 +87,7 @@ class DirRandomReply {
     }
     // send!
     if (this.log) {console.log("Reply:", JSON.stringify(message))};
-    this.tdClient.sendSupportMessage(
+    this.context.tdclient.sendSupportMessage(
       this.requestId,
       message,
       (err) => {

package/tiledeskChatbotPlugs/directives/DirRemoveCurrentBot.js

@@ -1,26 +1,16 @@
-const { TiledeskClient } = require("@tiledesk/tiledesk-client");
 
 class DirRemoveCurrentBot {
 
-  constructor(context) {
-    if (!context) {
-      throw new Error('context object is mandatory.');
+  constructor(config) {
+    if (!config.tdclient) {
+      throw new Error('tdclient (TiledeskClient) object is mandatory.');
     }
-
-    this.context = context;
-    this.requestId = context.requestId;
-    this.API_ENDPOINT = context.API_ENDPOINT;
-
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___",
-      log: this.log
-    });
+    this.tdclient = config.tdclient;
+    this.requestId = config.requestId;
   }
 
   execute(directive, callback) {
+    console.log("Remove current bot");
     let action;
     if (directive.action) {
       action = directive.action;
@@ -37,7 +27,7 @@ class DirRemoveCurrentBot {
   }
 
   go(action, callback) {
-    this.tdClient.removeCurrentBot(this.requestId, (err) => {
+    tdclient.removeCurrentBot(this.requestId, (err) => {
       callback();
     });
   }

package/tiledeskChatbotPlugs/directives/DirReplaceBot.js

@@ -1,4 +1,3 @@
-const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
 const { Filler } = require('../Filler');
 
@@ -9,17 +8,9 @@ class DirReplaceBot {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
+    this.tdclient = context.tdclient;
     this.requestId = context.requestId;
     this.log = context.log;
-
-    this.API_ENDPOINT = context.API_ENDPOINT;
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___",
-      log: this.log
-    });
   }
 
   execute(directive, callback) {
@@ -51,7 +42,7 @@ class DirReplaceBot {
     );
     const filler = new Filler();
     botName = filler.fill(botName, variables);
-    this.tdClient.replaceBotByName(this.requestId, botName, () => {
+    this.tdclient.replaceBotByName(this.requestId, botName, () => {
       callback();
     });
   }

package/tiledeskChatbotPlugs/directives/DirReplaceBotV2.js

@@ -1,4 +1,3 @@
-const { TiledeskClient } = require('@tiledesk/tiledesk-client');
 const { TiledeskChatbot } = require('../../models/TiledeskChatbot');
 const { Filler } = require('../Filler');
 
@@ -9,17 +8,9 @@ class DirReplaceBotV2 {
       throw new Error('context object is mandatory.');
     }
     this.context = context;
+    this.tdclient = context.tdclient;
     this.requestId = context.requestId;
     this.log = context.log;
-
-    this.API_ENDPOINT = context.API_ENDPOINT;
-    this.tdClient = new TiledeskClient({
-      projectId: this.context.projectId,
-      token: this.context.token,
-      APIURL: this.API_ENDPOINT,
-      APIKEY: "___",
-      log: this.log
-    });
   }
 
   execute(directive, callback) {
@@ -52,7 +43,7 @@ class DirReplaceBotV2 {
     );
     const filler = new Filler();
     botName = filler.fill(botName, variables);
-    this.tdClient.replaceBotByName(this.requestId, botName, () => {
+    this.tdclient.replaceBotByName(this.requestId, botName, () => {
       if (blockName) {
         if (this.log) {console.log("Sending hidden /start message to bot in dept");}
         const message = {
@@ -62,7 +53,7 @@ class DirReplaceBotV2 {
             subtype: "info"
           }
         }
-        this.tdClient.sendSupportMessage(
+        this.tdclient.sendSupportMessage(
           this.requestId,
           message, (err) => {
             if (err) {