@tiledesk/tiledesk-server 2.2.39 → 2.3.3

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Files changed (71) hide show
  1. package/CHANGELOG.md +24 -0
  2. package/LICENSE +14 -657
  3. package/README.md +17 -3
  4. package/app.js +14 -2
  5. package/channels/chat21/chat21WebHook.js +12 -1
  6. package/event/botEvent.js +1 -1
  7. package/event/subscriptionEvent.js +11 -0
  8. package/fonts/Roboto-Italic.ttf +0 -0
  9. package/fonts/Roboto-Medium.ttf +0 -0
  10. package/fonts/Roboto-MediumItalic.ttf +0 -0
  11. package/fonts/Roboto-Regular.ttf +0 -0
  12. package/middleware/passport.js +4 -1
  13. package/models/lead.js +2 -0
  14. package/models/request.js +38 -11
  15. package/models/subscriptionLog.js +34 -0
  16. package/models/tagLibrary.js +42 -0
  17. package/package.json +4 -11
  18. package/pubmodules/activities/activityArchiver.js +295 -0
  19. package/pubmodules/activities/index.js +3 -0
  20. package/pubmodules/activities/models/activity.js +88 -0
  21. package/pubmodules/activities/routes/activity.js +710 -0
  22. package/pubmodules/activities/test/activityRoute.js +85 -0
  23. package/pubmodules/analytics/analytics.js +1719 -0
  24. package/pubmodules/analytics/index.js +3 -0
  25. package/pubmodules/canned/cannedResponse.js +51 -0
  26. package/pubmodules/canned/cannedResponseRoute.js +157 -0
  27. package/pubmodules/canned/index.js +3 -0
  28. package/pubmodules/emailNotification/requestNotification.js +184 -26
  29. package/pubmodules/messageActions/messageActionsInterceptor.js +4 -2
  30. package/pubmodules/pubModulesManager.js +104 -5
  31. package/pubmodules/scheduler/tasks/closeAgentUnresponsiveRequestTask.js +3 -1
  32. package/pubmodules/scheduler/tasks/closeBotUnresponsiveRequestTask.js +3 -1
  33. package/pubmodules/trigger/default.js +271 -0
  34. package/pubmodules/trigger/event/actionEventEmitter.js +10 -0
  35. package/pubmodules/trigger/event/flowEventEmitter.js +10 -0
  36. package/pubmodules/trigger/event/triggerEventEmitter.js +10 -0
  37. package/pubmodules/trigger/index.js +3 -0
  38. package/pubmodules/trigger/models/trigger.js +149 -0
  39. package/pubmodules/trigger/rulesTrigger.js +1181 -0
  40. package/pubmodules/trigger/start.js +114 -0
  41. package/pubmodules/trigger/triggerRoute.js +150 -0
  42. package/routes/department.js +51 -0
  43. package/routes/group.js +140 -0
  44. package/routes/lead.js +24 -1
  45. package/routes/message.js +6 -3
  46. package/routes/project.js +52 -0
  47. package/routes/public-request.js +265 -2
  48. package/routes/request.js +83 -11
  49. package/routes/subscription.js +140 -0
  50. package/routes/tag.js +138 -0
  51. package/routes/user-request.js +3 -2
  52. package/routes/widget.js +16 -1
  53. package/routes/widgetLoader.js +31 -0
  54. package/services/emailService.js +189 -11
  55. package/services/faqService.js +1 -1
  56. package/services/leadService.js +2 -0
  57. package/services/modulesManager.js +7 -188
  58. package/services/requestService.js +364 -6
  59. package/services/subscriptionNotifier.js +485 -0
  60. package/template/email/assignedEmailMessage.html +1 -1
  61. package/template/email/assignedRequest.html +1 -1
  62. package/template/email/newMessage.html +1 -1
  63. package/template/email/newMessageFollower.html +236 -0
  64. package/template/email/passwordChanged.html +1 -1
  65. package/template/email/pooledEmailMessage.html +1 -1
  66. package/template/email/pooledRequest.html +1 -1
  67. package/template/email/resetPassword.html +2 -2
  68. package/template/email/ticket.html +1 -1
  69. package/test/messageRoute.js +69 -0
  70. package/test/requestService.js +3 -1
  71. package/views/messages.jade +2 -2
@@ -0,0 +1,295 @@
1
+ const authEvent = require('../../event/authEvent');
2
+ const requestEvent = require('../../event/requestEvent');
3
+ var Activity = require('./models/activity');
4
+ var winston = require('../../config/winston');
5
+
6
+ class ActivityArchiver {
7
+
8
+ listen() {
9
+
10
+ winston.debug('ActivityArchiver listen');
11
+
12
+ var enabled = process.env.ACTIVITY_HISTORY_ENABLED || "false";
13
+ winston.debug('ActivityArchiver enabled:'+enabled);
14
+
15
+ if (enabled==="true") {
16
+ winston.debug('ActivityArchiver enabled');
17
+ }else {
18
+ winston.info('ActivityArchiver disabled');
19
+ return 0;
20
+ }
21
+
22
+ if (process.env.MONGOOSE_SYNCINDEX) {
23
+ Activity.syncIndexes();
24
+ winston.info("Activity.syncIndexes called");
25
+ }
26
+
27
+ var that = this;
28
+
29
+ //modify all to async
30
+
31
+
32
+ /*
33
+ activityEvent.on('user.verify.email', this.save);
34
+
35
+ activityEvent.on('group.create', this.save);
36
+ activityEvent.on('group.update', this.save);
37
+ activityEvent.on('group.delete', this.save);
38
+
39
+ // activityEvent.on('lead.create', this.save);
40
+ activityEvent.on('lead.update', this.save);
41
+ activityEvent.on('lead.delete', this.save);
42
+ activityEvent.on('lead.download.csv', this.save);
43
+ */
44
+
45
+ authEvent.on('project_user.invite.pending', function(event) {
46
+ setImmediate(() => {
47
+ if (event.skipArchive) {
48
+ return 0;
49
+ }
50
+ var activity = new Activity({actor: {type:"user", id: event.req.user.id, name: event.req.user.fullName },
51
+ verb: "PROJECT_USER_INVITE", actionObj: event.req.body,
52
+ target: {type:"pendinginvitation", id:event.savedPendingInvitation._id.toString(), object: event.savedPendingInvitation },
53
+ id_project: event.req.projectid });
54
+ that.save(activity);
55
+
56
+ });
57
+
58
+ });
59
+
60
+ authEvent.on('project_user.invite', function(event) {
61
+ setImmediate(() => {
62
+ if (event.skipArchive) {
63
+ return 0;
64
+ }
65
+
66
+
67
+ var activity = new Activity({actor: {type:"user", id: event.req.user.id, name: event.req.user.fullName },
68
+ verb: "PROJECT_USER_INVITE", actionObj: event.req.body,
69
+ target: {type:"project_user", id: event.savedProject_userPopulated._id.toString(), object: event.savedProject_userPopulated },
70
+ id_project: event.req.projectid });
71
+ that.save(activity);
72
+
73
+ });
74
+ });
75
+
76
+
77
+ authEvent.on('project_user.update', function(event) {
78
+ setImmediate(() => {
79
+ // console.log("project_user.update");
80
+ /*
81
+ 2019-11-20T10:40:52.686991+00:00 app[web.1]: TypeError: Cannot read property '_id' of undefined
82
+ */
83
+ if (event.skipArchive) {
84
+ return 0;
85
+ }
86
+
87
+ var project_user = undefined;
88
+ if (event.updatedProject_userPopulated.toObject) {
89
+ project_user = event.updatedProject_userPopulated.toObject()
90
+ }else {
91
+ project_user = event.updatedProject_userPopulated;
92
+ }
93
+ var activity = new Activity({actor: {type:"user", id: event.req.user.id, name: event.req.user.fullName },
94
+ verb: "PROJECT_USER_UPDATE", actionObj: event.req.body,
95
+ target: {type:"project_user", id: event.updatedProject_userPopulated._id.toString(), object: project_user},
96
+ id_project: event.req.projectid });
97
+ that.save(activity);
98
+
99
+ });
100
+
101
+ });
102
+
103
+ authEvent.on('project_user.delete', function(event) {
104
+ setImmediate(() => {
105
+ if (event.skipArchive) {
106
+ return 0;
107
+ }
108
+
109
+ var activity = new Activity({actor: {type:"user", id: event.req.user.id, name: event.req.user.fullName },
110
+ verb: "PROJECT_USER_DELETE", actionObj: event.req.body,
111
+ target: {type:"project_user", id:event.req.params.project_userid, object: event.project_userPopulated.toObject() }, //Error saving activity Maximum call stack size exceeded
112
+ id_project: event.req.projectid });
113
+ that.save(activity);
114
+
115
+ });
116
+ });
117
+
118
+
119
+ authEvent.on('user.signin', function(event) {
120
+ winston.debug('ActivityArchiver user.login');
121
+ setImmediate(() => {
122
+
123
+
124
+ if (event.skipArchive) {
125
+ return 0;
126
+ }
127
+
128
+ var activity = new Activity({actor: {type:"user", id: event.user._id, name: event.user.fullName },
129
+ verb: "USER_SIGNIN", actionObj: event.req.body,
130
+ target: {type:"user", id:event.user._id.toString(), object: null },
131
+ id_project: '*' });
132
+ that.save(activity);
133
+
134
+ });
135
+ });
136
+ authEvent.on('user.login.error', function(event) {
137
+ setImmediate(() => {
138
+
139
+ if (event.skipArchive) {
140
+ return 0;
141
+ }
142
+
143
+ var activity = new Activity({actor: {type:"user"},
144
+ verb: "USER_SIGNIN_ERROR", actionObj: event.req.body,
145
+ target: {type:"user", id:null, object: null },
146
+ id_project: '*' });
147
+ that.save(activity);
148
+
149
+ });
150
+ });
151
+
152
+ authEvent.on('user.requestresetpassword', function(event) {
153
+ setImmediate(() => {
154
+
155
+ if (event.skipArchive) {
156
+ return 0;
157
+ }
158
+
159
+ var activity = new Activity({actor: {type:"user", id: event.updatedUser._id, name: event.updatedUser.fullName },
160
+ verb: "USER_REQUEST_RESETPASSWORD", actionObj: event.req.body,
161
+ target: {type:"user", id:event.updatedUser._id.toString(), object: null },
162
+ id_project: '*' });
163
+ that.save(activity);
164
+
165
+ });
166
+ });
167
+
168
+ authEvent.on('user.resetpassword', function(event) {
169
+ setImmediate(() => {
170
+
171
+ if (event.skipArchive) {
172
+ return 0;
173
+ }
174
+
175
+ var activity = new Activity({actor: {type:"user", id: event.saveUser._id, name: event.saveUser.fullName },
176
+ verb: "USER_RESETPASSWORD", actionObj: null, //req.body otherwise print password
177
+ target: {type:"user", id:event.saveUser._id.toString(), object: null },
178
+ id_project: '*' });
179
+ that.save(activity);
180
+
181
+ });
182
+ });
183
+
184
+
185
+ authEvent.on('user.signup', function(event) {
186
+ setImmediate(() => {
187
+ if (event.skipArchive) {
188
+ return 0;
189
+ }
190
+
191
+ var activity = new Activity({actor: {type:"user", id: event.savedUser._id, name: event.savedUser.fullName },
192
+ verb: "USER_SIGNUP", actionObj: event.req.body,
193
+ target: {type:"user", id: event.savedUser._id.toString(), object: null },
194
+ id_project: '*' });
195
+ that.save(activity);
196
+
197
+ });
198
+ });
199
+
200
+ authEvent.on('user.signup.error', function(event) {
201
+ setImmediate(() => {
202
+ if (event.skipArchive) {
203
+ return 0;
204
+ }
205
+
206
+
207
+ var activity = new Activity({actor: {type:"user"},
208
+ verb: "USER_SIGNUP_ERROR", actionObj: event.req.body,
209
+ target: {type:"user", id:null, object: null },
210
+ id_project: '*' });
211
+ that.save(activity);
212
+
213
+ });
214
+ });
215
+
216
+ requestEvent.on('request.create', function(request) {
217
+ setImmediate(() => {
218
+ // problema requester_id
219
+
220
+ // Error saving activity {"_id":"5e06189c6e226d358896d733","actor":{"_id":"5e06189c6e226d358896d734","type":"user","id":null},"verb":"REQUEST_CREATE","actionObj":{"status":200,"participants":["5e06189c6e226d358896d728"],"messages_count":0,"tags":[],"_id":"5e06189c6e226d358896d72e","request_id":"request_id-closeRequest","first_text":"first_text","department":{"routing":"assigned","default":true,"status":1,"_id":"5e06189c6e226d358896d72b","name":"Default Department","id_project":"5e06189c6e226d358896d729","createdBy":"5e06189c6e226d358896d728","createdAt":"2019-12-27T14:43:40.327Z","updatedAt":"2019-12-27T14:43:40.327Z","__v":0},"agents":[{"_id":"5e06189c6e226d358896d72a","id_project":"5e06189c6e226d358896d729","id_user":"5e06189c6e226d358896d728","role":"owner","user_available":true,"createdBy":"5e06189c6e226d358896d728","createdAt":"2019-12-27T14:43:40.324Z","updatedAt":"2019-12-27T14:43:40.324Z","__v":0}],"id_project":"5e06189c6e226d358896d729","createdBy":"requester_id1","channel":{"name":"chat21"},"createdAt":"2019-12-27T14:43:40.586Z","updatedAt":"2019-12-27T14:43:40.586Z","__v":0},"target":{"type":"request","id":"5e06189c6e226d358896d72e","object":{"status":200,"participants":["5e06189c6e226d358896d728"],"messages_count":0,"tags":[],"_id":"5e06189c6e226d358896d72e","request_id":"request_id-closeRequest","first_text":"first_text","department":{"routing":"assigned","default":true,"status":1,"_id":"5e06189c6e226d358896d72b","name":"Default Department","id_project":"5e06189c6e226d358896d729","createdBy":"5e06189c6e226d358896d728","createdAt":"2019-12-27T14:43:40.327Z","updatedAt":"2019-12-27T14:43:40.327Z","__v":0},"agents":[{"_id":"5e06189c6e226d358896d72a","id_project":"5e06189c6e226d358896d729","id_user":"5e06189c6e226d358896d728","role":"owner","user_available":true,"createdBy":"5e06189c6e226d358896d728","createdAt":"2019-12-27T14:43:40.324Z","updatedAt":"2019-12-27T14:43:40.324Z","__v":0}],"id_project":"5e06189c6e226d358896d729","createdBy":"requester_id1","channel":{"name":"chat21"},"createdAt":"2019-12-27T14:43:40.586Z","updatedAt":"2019-12-27T14:43:40.586Z","__v":0}},"id_project":"5e06189c6e226d358896d729"}
221
+
222
+ // TODO error: Error saving activity {"activity":{"_id":"5e273b31f13e801703d52515","actor":{"_id":"5e273b31f13e801703d52516","type":"user","id":null},"verb":"REQUEST_CREATE","actionObj":{"status":200,"participants":["5e273b30f13e801703d52508"],"messages_count":0,"tags":[],"_id":"5e273b31f13e801703d52511","request_id":"request_id1","first_text":"first_text","department":{"routing":"assigned","default":false,"status":1,"_id":"5e273b31f13e801703d5250f","name":"PooledDepartment-for-createWithIdWith","id_project":"5e273b31f13e801703d5250a","createdBy":"5e273b30f13e801703d52507","createdAt":"2020-01-21T17:56:01.471Z","updatedAt":"2020-01-21T17:56:01.471Z","__v":0},"agents":[{"_id":"5e273b31f13e801703d5250b","id_project":"5e273b31f13e801703d5250a","id_user":"5e273b30f13e801703d52507","role":"owner","user_available":true,"createdBy":"5e273b30f13e801703d52507","createdAt":"2020-01-21T17:56:01.465Z","updatedAt":"2020-01-21T17:56:01.465Z","__v":0},{"_id":"5e273b31f13e801703d5250e","id_project":"5e273b31f13e801703d5250a","id_user":"5e273b30f13e801703d52508","role":"agent","user_available":true,"createdBy":"5e273b30f13e801703d52508","createdAt":"2020-01-21T17:56:01.469Z","updatedAt":"2020-01-21T17:56:01.469Z","__v":0}],"id_project":"5e273b31f13e801703d5250a","createdBy":"requester_id1","channel":{"name":"chat21"},"createdAt":"2020-01-21T17:56:01.480Z","updatedAt":"2020-01-21T17:56:01.480Z","__v":0},"target":{"type":"request","id":"5e273b31f13e801703d52511","object":{"status":200,"participants":["5e273b30f13e801703d52508"],"messages_count":0,"tags":[],"_id":"5e273b31f13e801703d52511","request_id":"request_id1","first_text":"first_text","department":{"routing":"assigned","default":false,"status":1,"_id":"5e273b31f13e801703d5250f","name":"PooledDepartment-for-createWithIdWith","id_project":"5e273b31f13e801703d5250a","createdBy":"5e273b30f13e801703d52507","createdAt":"2020-01-21T17:56:01.471Z","updatedAt":"2020-01-21T17:56:01.471Z","__v":0},"agents":[{"_id":"5e273b31f13e801703d5250b","id_project":"5e273b31f13e801703d5250a","id_user":"5e273b30f13e801703d52507","role":"owner","user_available":true,"createdBy":"5e273b30f13e801703d52507","createdAt":"2020-01-21T17:56:01.465Z","updatedAt":"2020-01-21T17:56:01.465Z","__v":0},{"_id":"5e273b31f13e801703d5250e","id_project":"5e273b31f13e801703d5250a","id_user":"5e273b30f13e801703d52508","role":"agent","user_available":true,"createdBy":"5e273b30f13e801703d52508","createdAt":"2020-01-21T17:56:01.469Z","updatedAt":"2020-01-21T17:56:01.469Z","__v":0}],"id_project":"5e273b31f13e801703d5250a","createdBy":"requester_id1","channel":{"name":"chat21"},"createdAt":"2020-01-21T17:56:01.480Z","updatedAt":"2020-01-21T17:56:01.480Z","__v":0}},"id_project":"5e273b31f13e801703d5250a"},"err":{"errors":{"actor.id":{"message":"Path `id` is required.","name":"ValidatorError","properties":{"message":"Path `id` is required.","type":"required","path":"id","value":null},"kind":"required","path":"id","value":null},"actor":{"errors":{"id":{"message":"Path `id` is required.","name":"ValidatorError","properties":{"message":"Path `id` is required.","type":"required","path":"id","value":null},"kind":"required","path":"id","value":null}},"_message":"Validation failed","message":"Validation failed: id: Path `id` is required.","name":"ValidationError"}},"_message":"activity validation failed","message":"activity validation failed: actor.id: Path `id` is required., actor: Validation failed: id: Path `id` is required.","name":"ValidationError"}}
223
+
224
+ // request is plain object must be mongoose object oto populate
225
+
226
+ // if (event.skipArchive) {
227
+ // return 0;
228
+ // }
229
+
230
+ //TODO remove preflight
231
+
232
+ try {
233
+
234
+ if (request.preflight === true) {
235
+ winston.debug("preflight request disable archiver")
236
+ return 0;
237
+ }
238
+ var activity = new Activity({actor: {type:"user", id: request.requester_id},
239
+ verb: "REQUEST_CREATE", actionObj: request,
240
+ target: {type:"request", id:request._id, object: request },
241
+ id_project: request.id_project });
242
+ that.save(activity);
243
+ } catch(e) {
244
+ winston.error('ActivityArchiver error saving activity',e);
245
+ }
246
+
247
+
248
+ });
249
+ });
250
+
251
+
252
+ requestEvent.on('request.update.preflight', function(request) {
253
+ setImmediate(() => {
254
+
255
+ try {
256
+
257
+ if (request.preflight === true) {
258
+ winston.debug("preflight request disable archiver")
259
+ return 0;
260
+ }
261
+ var activity = new Activity({actor: {type:"user", id: request.requester_id},
262
+ verb: "REQUEST_CREATE", actionObj: request,
263
+ target: {type:"request", id:request._id, object: request },
264
+ id_project: request.id_project });
265
+ that.save(activity);
266
+ } catch(e) {
267
+ winston.error('ActivityArchiver error saving activity',e);
268
+ }
269
+
270
+
271
+ });
272
+ });
273
+
274
+
275
+
276
+
277
+ winston.info('ActivityArchiver listening');
278
+
279
+ }
280
+
281
+ save(activity) {
282
+ activity.save(function(err, savedActivity) {
283
+ if (err) {
284
+ winston.error('Error saving activity ', {activity: activity.toObject(), err:err});
285
+ }else {
286
+ winston.debug('Activity saved', savedActivity.toObject());
287
+ }
288
+ });
289
+ }
290
+ }
291
+
292
+ var activityArchiver = new ActivityArchiver();
293
+
294
+
295
+ module.exports = activityArchiver;
@@ -0,0 +1,3 @@
1
+ const activityRoute = require("./routes/activity");
2
+ const activityArchiver = require("./activityArchiver");
3
+ module.exports = {activityArchiver:activityArchiver,activityRoute:activityRoute};
@@ -0,0 +1,88 @@
1
+ var mongoose = require('mongoose');
2
+ var Schema = mongoose.Schema;
3
+
4
+ // https://getstream.io/blog/designing-activity-stream-newsfeed-w3c-spec/
5
+ // {
6
+ // "@context": "http://www.w3.org/ns/activitystreams",
7
+ // "type": "added",
8
+ // "published": "2015-02-10T15:04:55Z",
9
+ // "actor": {
10
+ // "type": "Person",
11
+ // "id": "http://www.test.example/jack",
12
+ // "name": "Jack Hill",
13
+ // "url": "http://example.org/jack",
14
+ // "image": {
15
+ // "type": "Link",
16
+ // "href": "http://example.org/jack/profile.jpg",
17
+ // "mediaType": "image/jpeg"
18
+ // }
19
+ // },
20
+ // "object" : {
21
+ // "id": "http://www.test.example/jack/hill_photos/the_hill1.jpg",
22
+ // "type": "Photo",
23
+ // "label": "Great Photo of The Hill"
24
+ // },
25
+ // "target" : {
26
+ // "id": "http://example.org/jack/albums/great_hill_pics",
27
+ // "type": "OrderedCollection",
28
+ // "name": "Great Hill Pics"
29
+ // }
30
+ // }
31
+
32
+ //actor: {type:"user", id: event.req.user.id, name: event.req.user.fullName },
33
+ var ActorActivitySchema = new Schema({
34
+ type: {
35
+ type: String,
36
+ required: true,
37
+ index:true
38
+ },
39
+ id: {
40
+ type: String,
41
+ required: true,
42
+ index:true
43
+ },
44
+ name: {
45
+ type: String,
46
+ required: false
47
+ },
48
+ });
49
+
50
+ var ActivitySchema = new Schema({
51
+
52
+ actor: {
53
+ // type: String,
54
+ type: ActorActivitySchema,
55
+ required: true,
56
+ //index: true //error saving activity Btree::insert: key too large to index, failing heroku_hwhg3xtx.activities.$target_1 2359 { : { object: { __v: 0, updatedAt: new Date(1555407053615), createdAt: new Date(1555407053615), request_id: "support-group-Lc_Tz_hoCZ9REHC9FbY", requester_id: "5c8a38012d8e6d0017bce22a", first_text: "test 81", department: ObjectId('5b8eb48b5ca4d300141fb2cb'), sourcePage: "https://www.tiledesk.com/", language: "it",
57
+ },
58
+ verb: {
59
+ type: String,
60
+ required: true,
61
+ index: true
62
+ },
63
+
64
+ actionObj: {
65
+ type: Object,
66
+ required: false
67
+ },
68
+ target: {
69
+ // type: String,
70
+ type: Object,
71
+ required: true,
72
+ // index: true
73
+ },
74
+ // summary A natural language summarization of the object encoded as HTML. Multiple language tagged summaries may be provided.
75
+ // summaryMap https://www.w3.org/TR/activitystreams-vocabulary/#dfn-summary
76
+ id_project: {
77
+ type: String,
78
+ required: true,
79
+ index: true
80
+ }
81
+ },{
82
+ timestamps: true
83
+ }
84
+ );
85
+
86
+ // TODO metti indice per query è lentina
87
+
88
+ module.exports = mongoose.model('activity', ActivitySchema);