@tiledesk/tiledesk-server 2.2.39 → 2.3.3
Sign up to get free protection for your applications and to get access to all the features.
- package/CHANGELOG.md +24 -0
- package/LICENSE +14 -657
- package/README.md +17 -3
- package/app.js +14 -2
- package/channels/chat21/chat21WebHook.js +12 -1
- package/event/botEvent.js +1 -1
- package/event/subscriptionEvent.js +11 -0
- package/fonts/Roboto-Italic.ttf +0 -0
- package/fonts/Roboto-Medium.ttf +0 -0
- package/fonts/Roboto-MediumItalic.ttf +0 -0
- package/fonts/Roboto-Regular.ttf +0 -0
- package/middleware/passport.js +4 -1
- package/models/lead.js +2 -0
- package/models/request.js +38 -11
- package/models/subscriptionLog.js +34 -0
- package/models/tagLibrary.js +42 -0
- package/package.json +4 -11
- package/pubmodules/activities/activityArchiver.js +295 -0
- package/pubmodules/activities/index.js +3 -0
- package/pubmodules/activities/models/activity.js +88 -0
- package/pubmodules/activities/routes/activity.js +710 -0
- package/pubmodules/activities/test/activityRoute.js +85 -0
- package/pubmodules/analytics/analytics.js +1719 -0
- package/pubmodules/analytics/index.js +3 -0
- package/pubmodules/canned/cannedResponse.js +51 -0
- package/pubmodules/canned/cannedResponseRoute.js +157 -0
- package/pubmodules/canned/index.js +3 -0
- package/pubmodules/emailNotification/requestNotification.js +184 -26
- package/pubmodules/messageActions/messageActionsInterceptor.js +4 -2
- package/pubmodules/pubModulesManager.js +104 -5
- package/pubmodules/scheduler/tasks/closeAgentUnresponsiveRequestTask.js +3 -1
- package/pubmodules/scheduler/tasks/closeBotUnresponsiveRequestTask.js +3 -1
- package/pubmodules/trigger/default.js +271 -0
- package/pubmodules/trigger/event/actionEventEmitter.js +10 -0
- package/pubmodules/trigger/event/flowEventEmitter.js +10 -0
- package/pubmodules/trigger/event/triggerEventEmitter.js +10 -0
- package/pubmodules/trigger/index.js +3 -0
- package/pubmodules/trigger/models/trigger.js +149 -0
- package/pubmodules/trigger/rulesTrigger.js +1181 -0
- package/pubmodules/trigger/start.js +114 -0
- package/pubmodules/trigger/triggerRoute.js +150 -0
- package/routes/department.js +51 -0
- package/routes/group.js +140 -0
- package/routes/lead.js +24 -1
- package/routes/message.js +6 -3
- package/routes/project.js +52 -0
- package/routes/public-request.js +265 -2
- package/routes/request.js +83 -11
- package/routes/subscription.js +140 -0
- package/routes/tag.js +138 -0
- package/routes/user-request.js +3 -2
- package/routes/widget.js +16 -1
- package/routes/widgetLoader.js +31 -0
- package/services/emailService.js +189 -11
- package/services/faqService.js +1 -1
- package/services/leadService.js +2 -0
- package/services/modulesManager.js +7 -188
- package/services/requestService.js +364 -6
- package/services/subscriptionNotifier.js +485 -0
- package/template/email/assignedEmailMessage.html +1 -1
- package/template/email/assignedRequest.html +1 -1
- package/template/email/newMessage.html +1 -1
- package/template/email/newMessageFollower.html +236 -0
- package/template/email/passwordChanged.html +1 -1
- package/template/email/pooledEmailMessage.html +1 -1
- package/template/email/pooledRequest.html +1 -1
- package/template/email/resetPassword.html +2 -2
- package/template/email/ticket.html +1 -1
- package/test/messageRoute.js +69 -0
- package/test/requestService.js +3 -1
- package/views/messages.jade +2 -2
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html lang="en" xmlns="http://www.w3.org/1999/xhtml" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
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<title>New Ticket from TileDesk</title>
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img {
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body {
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body {
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@media only screen and (max-width: 640px) {
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body {
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padding: 0 !important;
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h1 {
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font-weight: 800 !important; margin: 20px 0 5px !important;
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text-align:center !important;
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font-size: 16px !important;
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.container {
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padding: 0 !important; width: 100% !important;
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.invoice {
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width: 100% !important;
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</head>
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<body itemscope itemtype="http://schema.org/EmailMessage" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; -webkit-font-smoothing: antialiased; -webkit-text-size-adjust: none; width: 100% !important; height: 100%; line-height: 1.6em; background-color: #f6f6f6; margin: 0;" bgcolor="#f6f6f6">
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{{#if baseScope.replyEnabled}}
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<div>\# Please type your reply above this line \#</div>
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<table class="main" width="100%" cellpadding="0" cellspacing="0" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; border-radius: 3px; background-color: #fff; margin: 0; border: 1px solid #e9e9e9;" bgcolor="#fff">
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<td class="alert alert-warning" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 16px; vertical-align: top; font-weight: 500; text-align: center; border-radius: 3px 3px 0 0; margin: 0;" align="center" valign="top">
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<a href="http://www.tiledesk.com" style="color:#2daae1;font-weight:bold;text-decoration:none;word-break:break-word" target="_blank">
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<img src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" style="width:20%;outline:none;text-decoration:none;border:none;min-height:36px" class="CToWUd">
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<td class="alert alert-warning" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 16px; vertical-align: top; font-weight: 500; text-align: center; border-radius: 3px 3px 0 0; margin: 0;" align="center" valign="top">
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<div>
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<h2>You are a follower of the ticket number: #{{message.request.ticket_id}}</h2>
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<td class="content-wrap" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 20px;" valign="top">
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<table width="100%" cellpadding="0" cellspacing="0" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
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<td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
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Sender: <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">{{message.senderFullname}}</strong>
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{{#ifEquals message.type "text"}}
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<div style="white-space: pre-wrap;">{{{msgText}}}</div>
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{{/ifEquals}}
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{{#ifEquals message.type "image"}}
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<img src="{{message.metadata.src}}"/>
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{{#if msgText}}
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<div style="white-space: pre-wrap;">{{{msgText}}}</div>
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<a href="{{message.metadata.src}}">{{message.metadata.name}}</a>
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{{#if msgText}}
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<li><a href="{{this.link}}" class="dynamic_button">{{this.value}}</a></li>
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{{else}}
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<li><a href="mailto:{{../message.request.request_id}}@{{../baseScope.inboundDomain}}?subject=Re:%20{{../message.request.subject}}&body={{this.value}}" class="dynamic_button">{{this.value}}</a></li>
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<!-- {{#if message.attributes.intent_info}}
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{{#if message.attributes.intent_info.others}}
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Others:
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{{#each message.attributes.intent_info.others}}
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<li><span>{{this.answer}}</span></li>
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<tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
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<td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
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Project name : <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">{{project.name}}</strong>
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<tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
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<td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
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Department name : <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">{{message.request.department.name}}</strong>
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<td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
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Source page : <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">{{message.request.sourcePage}}</strong>
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<td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
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Contact name : <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">{{message.request.lead.fullname}}</strong>
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<td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
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Channel : <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
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{{#ifEquals message.request.channel.name "chat21"}}
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Chat
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{{else}}
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<td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
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Priority : <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">{{message.request.priority}}</strong>
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<tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
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<td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 0 0 20px;" valign="top">
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|
219
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+
</td>
|
|
220
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+
</tr>
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221
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+
</table>
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+
</td>
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223
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+
</tr>
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224
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+
</table>
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225
|
+
<div class="footer" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; width: 100%; clear: both; color: #999; margin: 0; padding: 20px;">
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226
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+
<table width="100%" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
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227
|
+
<tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">
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228
|
+
<td class="aligncenter content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 12px; vertical-align: top; color: #999; text-align: center; margin: 0; padding: 0 0 20px;" align="center" valign="top">
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|
229
|
+
<span><a href="http://www.tiledesk.com" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 12px; color: #999; text-decoration: underline; margin: 0;" > Tiledesk.com </a></span>
|
|
230
|
+
<!-- <br><span><a href="%unsubscribe_url%" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 12px; color: #999; text-decoration: underline; margin: 0;">Unsubscribe</a></span> -->
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|
231
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+
</td>
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232
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+
</tr>
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233
|
+
</table>
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|
234
|
+
|
|
235
|
+
</body>
|
|
236
|
+
</html>
|
|
@@ -72,7 +72,7 @@
|
|
|
72
72
|
|
|
73
73
|
<div style="text-align:center">
|
|
74
74
|
<a href="http://www.tiledesk.com" style="color:#2daae1;font-weight:bold;text-decoration:none;word-break:break-word" target="_blank">
|
|
75
|
-
<img src="https://tiledesk.com/
|
|
75
|
+
<img src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" style="width:50%;outline:none;text-decoration:none;border:none;" class="CToWUd">
|
|
76
76
|
</a>
|
|
77
77
|
</div>
|
|
78
78
|
<table class="main" width="100%" cellpadding="0" cellspacing="0" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; border-radius: 3px; background-color: #fff; margin: 0; border: 1px solid #e9e9e9;" bgcolor="#fff">
|
|
@@ -82,7 +82,7 @@
|
|
|
82
82
|
|
|
83
83
|
<div style="text-align:center">
|
|
84
84
|
<a href="http://www.tiledesk.com" style="color:#2daae1;font-weight:bold;text-decoration:none;word-break:break-word" target="_blank">
|
|
85
|
-
<img src="https://tiledesk.com/
|
|
85
|
+
<img src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" style="width:10%;outline:none;text-decoration:none;border:none;min-height:36px" class="CToWUd">
|
|
86
86
|
</a>
|
|
87
87
|
</div>
|
|
88
88
|
</tr>
|
|
@@ -82,7 +82,7 @@
|
|
|
82
82
|
|
|
83
83
|
<div style="text-align:center">
|
|
84
84
|
<a href="http://www.tiledesk.com" style="color:#2daae1;font-weight:bold;text-decoration:none;word-break:break-word" target="_blank">
|
|
85
|
-
<img src="https://tiledesk.com/
|
|
85
|
+
<img src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" style="width:10%;outline:none;text-decoration:none;border:none;min-height:36px" class="CToWUd">
|
|
86
86
|
</a>
|
|
87
87
|
</div>
|
|
88
88
|
</tr>
|
|
@@ -71,7 +71,7 @@
|
|
|
71
71
|
|
|
72
72
|
<div style="text-align:center">
|
|
73
73
|
<a href="http://www.tiledesk.com" style="color:#2daae1;font-weight:bold;text-decoration:none;word-break:break-word" target="_blank">
|
|
74
|
-
<img src="https://tiledesk.com/
|
|
74
|
+
<img src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" style="width:50%;outline:none;text-decoration:none;border:none;" class="CToWUd">
|
|
75
75
|
</a>
|
|
76
76
|
</div>
|
|
77
77
|
|
|
@@ -99,7 +99,7 @@
|
|
|
99
99
|
Reset My Password
|
|
100
100
|
</a>
|
|
101
101
|
</div>
|
|
102
|
-
<br><br>If you
|
|
102
|
+
<br><br>If you didn't forget your password you can safely ignore this email.
|
|
103
103
|
<br><br><span style="font-size:12px; ">If you're having trouble clicking the "Reset My Password" button, copy and paste the URL below into your web browser: </span>
|
|
104
104
|
<br>
|
|
105
105
|
<span style="color:#03a5e8; font-size:12px; ">{{baseScope.baseUrl}}/#/resetpassword/{{resetPswRequestId}}</span>
|
|
@@ -75,7 +75,7 @@
|
|
|
75
75
|
|
|
76
76
|
<div style="text-align:center">
|
|
77
77
|
<a href="http://www.tiledesk.com" style="color:#2daae1;font-weight:bold;text-decoration:none;word-break:break-word" target="_blank">
|
|
78
|
-
<img src="https://tiledesk.com/
|
|
78
|
+
<img src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" style="width:20%;outline:none;text-decoration:none;border:none;min-height:36px" class="CToWUd">
|
|
79
79
|
</a>
|
|
80
80
|
</div>
|
|
81
81
|
</td>
|
package/test/messageRoute.js
CHANGED
|
@@ -720,6 +720,75 @@ it('createWithPriority', function (done) {
|
|
|
720
720
|
|
|
721
721
|
|
|
722
722
|
|
|
723
|
+
|
|
724
|
+
// mocha test/messageRoute.js --grep 'createSimpleWithFollowers'
|
|
725
|
+
|
|
726
|
+
it('createSimpleWithFollowers', function (done) {
|
|
727
|
+
// this.timeout(10000);
|
|
728
|
+
|
|
729
|
+
var email = "test-message-create-" + Date.now() + "@email.com";
|
|
730
|
+
var pwd = "pwd";
|
|
731
|
+
|
|
732
|
+
userService.signup( email ,pwd, "Test Firstname", "Test lastname").then(function(savedUser) {
|
|
733
|
+
projectService.createAndReturnProjectAndProjectUser("message-create", savedUser._id).then(function(savedProjectAndPU) {
|
|
734
|
+
|
|
735
|
+
var savedProject = savedProjectAndPU.project;
|
|
736
|
+
|
|
737
|
+
chai.request(server)
|
|
738
|
+
.post('/'+ savedProject._id + '/requests/req123-createSimpleWithFollowers/messages')
|
|
739
|
+
.auth(email, pwd)
|
|
740
|
+
.set('content-type', 'application/json')
|
|
741
|
+
.send({"text":"text", "followers": [savedProjectAndPU.project_user._id.toString()]})
|
|
742
|
+
.end(function(err, res) {
|
|
743
|
+
//console.log("res", res);
|
|
744
|
+
console.log("res.body", JSON.stringify(res.body));
|
|
745
|
+
res.should.have.status(200);
|
|
746
|
+
res.body.should.be.a('object');
|
|
747
|
+
|
|
748
|
+
expect(res.body.sender).to.equal(savedUser._id.toString());
|
|
749
|
+
// expect(res.body.sender).to.equal(savedProjectAndPU.project_user._id.toString());
|
|
750
|
+
// expect(res.body.senderFullname).to.equal("senderFullname");
|
|
751
|
+
expect(res.body.recipient).to.equal("req123-createSimpleWithFollowers");
|
|
752
|
+
expect(res.body.text).to.equal("text");
|
|
753
|
+
expect(res.body.id_project).to.equal(savedProject._id.toString());
|
|
754
|
+
expect(res.body.createdBy).to.equal(savedUser._id.toString());
|
|
755
|
+
expect(res.body.status).to.equal(0);
|
|
756
|
+
|
|
757
|
+
expect(res.body.request.request_id).to.equal("req123-createSimpleWithFollowers");
|
|
758
|
+
expect(res.body.request.requester._id).to.equal(savedProjectAndPU.project_user._id.toString());
|
|
759
|
+
// expect(res.body.request.requester_id).to.equal("sender");
|
|
760
|
+
expect(res.body.request.first_text).to.equal("text");
|
|
761
|
+
expect(res.body.request.id_project).to.equal(savedProject._id.toString());
|
|
762
|
+
expect(res.body.request.createdBy).to.equal(savedUser._id.toString());
|
|
763
|
+
|
|
764
|
+
// expect(res.body.request.messages_count).to.equal(1);
|
|
765
|
+
|
|
766
|
+
expect(res.body.request.status).to.equal(200);
|
|
767
|
+
expect(res.body.request.snapshot.agents.length).to.equal(1);
|
|
768
|
+
expect(res.body.request.participants.length).to.equal(1);
|
|
769
|
+
expect(res.body.request.department).to.not.equal(null);
|
|
770
|
+
expect(res.body.request.lead).to.not.equal(null);
|
|
771
|
+
|
|
772
|
+
expect(res.body.channel_type).to.equal("group");
|
|
773
|
+
expect(res.body.channel.name).to.equal("chat21");
|
|
774
|
+
expect(res.body.request.channel.name).to.equal("chat21");
|
|
775
|
+
|
|
776
|
+
|
|
777
|
+
expect(res.body.request.location).to.equal(undefined);
|
|
778
|
+
|
|
779
|
+
expect(res.body.request.followers[0]).to.equal(savedProjectAndPU.project_user._id.toString());
|
|
780
|
+
|
|
781
|
+
|
|
782
|
+
done();
|
|
783
|
+
});
|
|
784
|
+
});
|
|
785
|
+
});
|
|
786
|
+
});
|
|
787
|
+
|
|
788
|
+
|
|
789
|
+
|
|
790
|
+
|
|
791
|
+
|
|
723
792
|
it('getall', function (done) {
|
|
724
793
|
// this.timeout(10000);
|
|
725
794
|
|
package/test/requestService.js
CHANGED
|
@@ -686,13 +686,15 @@ describe('RequestService', function () {
|
|
|
686
686
|
savedProject._id, "5badfe5d553d1844ad654072"),
|
|
687
687
|
messageService.create("5badfe5d553d1844ad654072", "test sender", savedRequest.request_id, "hello2",
|
|
688
688
|
savedProject._id, "5badfe5d553d1844ad654072")]).then(function(all) {
|
|
689
|
-
|
|
689
|
+
// closeRequestByRequestId(request_id, id_project, skipStatsUpdate, notify, closed_by)
|
|
690
|
+
requestService.closeRequestByRequestId(savedRequest.request_id, savedProject._id, false, true, "user1").then(function(closedRequest) {
|
|
690
691
|
winston.debug("resolve closedRequest", closedRequest.toObject());
|
|
691
692
|
expect(closedRequest.status).to.equal(1000);
|
|
692
693
|
expect(closedRequest.closed_at).to.not.equal(null);
|
|
693
694
|
expect(closedRequest.transcript).to.contains("hello1");
|
|
694
695
|
expect(closedRequest.transcript).to.contains("hello2");
|
|
695
696
|
expect(closedRequest.snapshot.agents).to.equal(undefined);
|
|
697
|
+
expect(closedRequest.closed_by).to.equal("user1");
|
|
696
698
|
|
|
697
699
|
done();
|
|
698
700
|
}).catch(function(err){
|
package/views/messages.jade
CHANGED
|
@@ -2,7 +2,7 @@ extends layout
|
|
|
2
2
|
|
|
3
3
|
block content
|
|
4
4
|
div(class="transcript-container")
|
|
5
|
-
img.className#IdName(src="https://tiledesk.com/
|
|
5
|
+
img.className#IdName(src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" alt="tiledesk logo")
|
|
6
6
|
|
|
7
7
|
div(class="transcript-wrapper")
|
|
8
8
|
h1(class="transcript-title") Chat Transcript
|
|
@@ -10,7 +10,7 @@ block content
|
|
|
10
10
|
|
|
11
11
|
each message in messages
|
|
12
12
|
p(class="transcript-p")
|
|
13
|
-
span(class="transcript-chat-date") [#{message.createdAt.toLocaleString('
|
|
13
|
+
span(class="transcript-chat-date") [#{message.createdAt.toLocaleString('en', { timeZone: 'UTC' })}]
|
|
14
14
|
span(class="transcript-chat-sender") #{message.senderFullname}:
|
|
15
15
|
span(class="transcript-chat-msg") #{message.text}
|
|
16
16
|
|