@tiledesk/tiledesk-server 2.2.37 → 2.3.1

package/services/subscriptionNotifier.js

@@ -0,0 +1,485 @@
+var Subscription = require('../models/subscription');
+var SubscriptionLog = require('../models/subscriptionLog');
+const requestEvent = require('../event/requestEvent');
+const messageEvent = require('../event/messageEvent');
+const message2Event = require('../event/message2Event');
+const leadEvent = require('../event/leadEvent');
+const botEvent = require('../event/botEvent');
+const authEvent = require('../event/authEvent');
+const departmentEvent = require('../event/departmentEvent');
+const groupEvent = require('../event/groupEvent');
+const faqBotEvent = require('../event/faqBotEvent');
+const eventEvent = require('../pubmodules/events/eventEvent');
+const event2Event = require('../pubmodules/events/event2Event');
+const projectEvent = require('../event/projectEvent');
+
+// var Request = require("../models/request");
+var Message = require("../models/message");
+// var Faq_kb = require("../models/faq_kb");
+var winston = require('../config/winston');
+var jwt = require('jsonwebtoken');
+var config = require('../config/database'); // get db config file
+var cacheUtil = require("../utils/cacheUtil");
+
+
+var webhook_origin = process.env.WEBHOOK_ORIGIN || "http://localhost:3000";
+winston.debug("webhook_origin: "+webhook_origin);
+
+
+var request = require('retry-request', {
+  request: require('request')
+});
+
+class SubscriptionNotifier {
+  // var SubscriptionNotifier = {
+
+   
+  findSubscriber(event, id_project) {
+    return new Promise(function (resolve, reject) {
+      Subscription.find({event:event, $or:[{id_project: id_project}, {global: true}]})
+      .cache(cacheUtil.longTTL, id_project+":subscriptions:event:"+event)
+      .select("+secret +global")
+      .exec(function (err, subscriptions) {
+        // if (subscriptions && subscriptions.length>0) {
+        //   winston.debug("Subscription.notify", event, item , "length", subscriptions.length);
+        // }
+        resolve(subscriptions);
+      });
+    });
+  } 
+
+  notify(subscriptions, payload, callback) {
+    // winston.debug("Subscription.notify", event, item);
+    
+    // Subscription.find({event:event, id_project: item.id_project}).exec(function (err, subscriptions) {
+    //   if (subscriptions && subscriptions.length>0) {
+    //     winston.debug("Subscription.notify", event, item , "length", subscriptions.length);
+    //   }
+
+    
+      //var json = {event: event, timestamp: Date.now(), payload: item};
+      winston.debug("subscriptions",subscriptions);
+      var json = {timestamp: Date.now(), payload: payload};
+      subscriptions.forEach(function(s) {
+          
+        // winston.debug("s",s);
+          var secret = s.secret;
+
+          let sJson = s.toObject();
+          delete sJson.secret;
+          delete sJson.global;
+          
+          json["hook"] = sJson;
+
+    
+
+          var signOptions = {
+            issuer:  'https://tiledesk.com',
+            subject:  'subscription',        
+            audience:  'https://tiledesk.com/subscriptions/'+s._id,        
+          };
+
+          if (s.global==true){
+            signOptions.audience = 'https://tiledesk.com';
+            secret = config.secret;
+          }
+    
+          var token = jwt.sign(sJson, secret, signOptions);
+          json["token"] = token;
+
+
+          // for sync use no retry 
+          
+          request({
+            url: s.target,
+            headers: {
+             'Content-Type' : 'application/json',        
+              'x-hook-secret': secret,
+              'User-Agent': 'tiledesk-webhooks',
+              'Origin': webhook_origin
+            },
+            json: json,
+            method: 'POST'
+
+          }, function(err, response, json){
+            winston.debug("SENT " + s.event + " TO " + s.target,  "with error " , err);
+            winston.debug("SubscriptionLog response", response);
+            winston.debug("SubscriptionLog json", json);
+
+              var subscriptionLog = new SubscriptionLog({event: s.event, target: s.target, 
+                response: JSON.stringify(response),
+                body: JSON.stringify(json),
+                err: err, id_project:s.id_project});
+
+              subscriptionLog.save(function (errSL, sl) {           
+                if (errSL) {
+                  winston.error("Error saving subscriptionLog", errSL);
+                  return 0;
+                }
+                winston.debug("SubscriptionLog saved", sl);
+              });
+
+            if (err) {
+              winston.error("Error sending webhook for event " + s.event + " TO " + s.target,  "with error " , err);
+              if (callback) {
+                callback(err, json);
+              }
+              
+            }
+              //return
+              // console.log("callback qui1", callback);
+            if (callback) {
+              // console.log("callback qui", json);
+              callback(null, json);
+            }
+
+          });
+      });
+  // });
+}
+  // https://mongoosejs.com/docs/middleware.html#post-async
+  decorate(model, modelName) {
+    var isNew = false;
+
+    model.pre('save', function(next) {
+      isNew = this.isNew;
+      winston.debug("Subscription.notify.pre (isNew)", isNew);
+     
+      return next();
+    });
+
+    //winston.debug("decorate");
+    // .afterCreate = function(item, next) {
+    model.post('save', function(doc, next) {
+     
+       // If we have isNew flag then it's an update
+       var event = (isNew) ? 'create' : 'update';
+       winston.debug("Subscription.notify."+event);
+      next(null, doc);
+      SubscriptionNotifier.notify(modelName+'.'+event, doc);
+    });
+
+    // model.afterUpdate = function(item, next) {
+    //   next(null, item);
+    //   SubscriptionNotifier.notify(modelName+'.update', item);
+    // }
+
+    // model.afterDestroy = function(next) {
+    //   next();
+    //   SubscriptionNotifier.notify(modelName+'.delete', {});
+    // }
+  }
+
+  start() {
+    winston.debug('SubscriptionNotifier start');
+
+    var enabled = process.env.RESTHOOK_ENABLED || "false";
+    winston.debug('SubscriptionNotifier enabled:'+enabled);
+
+    if (enabled==="true") {
+      winston.debug('SubscriptionNotifier enabled');
+    }else {
+      winston.info('Resthook disabled');
+      return 0;
+    }
+
+
+    messageEvent.on('message.create', function(message) {
+      setImmediate(() => {
+        subscriptionNotifier.subscribe('message.create', message);
+      });
+    });
+
+    message2Event.on('message.create.**.channel.*', function(message) {
+      // message2Event.on('message.create.request.channel.*', function(message) {
+      winston.debug("message2Event: "+this.event, message);
+      subscriptionNotifier.subscribe(this.event, message);         
+  }, {async: true});
+
+
+
+    // messageEvent.on('message.received.for.bot', function(message) {
+    //   setImmediate(() => {
+    //     subscriptionNotifier.subscribe('message.received.for.bot', message);
+    //   });
+    // });
+
+    // messageEvent.on('message.received', function(message) {
+    //   setImmediate(() => {
+    //     subscriptionNotifier.subscribe('message.received', message);
+    //   });
+    // });
+    // messageEvent.on('message.sending', function(message) {
+    //   setImmediate(() => {
+    //     subscriptionNotifier.subscribe('message.sending', message);
+    //   });
+    // });
+
+
+    requestEvent.on('request.create', function(request) {
+      setImmediate(() => {
+        subscriptionNotifier.subscribe('request.create', request);       
+      });
+    });
+
+    requestEvent.on('request.update', function(request) {
+      setImmediate(() => {
+        subscriptionNotifier.subscribe('request.update', request);
+      });        
+    });
+
+    requestEvent.on('request.close', function(request) {
+      setImmediate(() => {
+        Message.find({recipient:  request.request_id, id_project: request.id_project}).sort({updatedAt: 'asc'}).exec(function(err, messages) {
+          var requestJson = request.toJSON();
+          requestJson.messages = messages;
+          subscriptionNotifier.subscribe('request.close', requestJson);
+        });   
+      });
+    });
+
+
+      leadEvent.on('lead.create', function(lead) {
+        setImmediate(() => {
+          subscriptionNotifier.subscribe('lead.create', lead);
+        });
+      });
+
+
+      botEvent.on('faqbot.create', function(faqBot) {
+        setImmediate(() => {
+          subscriptionNotifier.subscribe('faqbot.create', faqBot);
+        });
+      });
+
+      botEvent.on('faqbot.update', function(faqBot) {
+        setImmediate(() => {
+          subscriptionNotifier.subscribe('faqbot.update', faqBot);
+        });
+      });
+
+      botEvent.on('faqbot.delete', function(faqBot) {
+        setImmediate(() => {
+          subscriptionNotifier.subscribe('faqbot.delete', faqBot);
+        });
+      });
+
+      faqBotEvent.on('faq.create', function(faq) {
+        setImmediate(() => {
+          subscriptionNotifier.subscribe('faq.create', faq);
+        });
+      });
+
+      faqBotEvent.on('faq.update', function(faq) {
+        setImmediate(() => {
+          subscriptionNotifier.subscribe('faq.update', faq);
+        });
+      });
+      faqBotEvent.on('faq.delete', function(faq) {
+        setImmediate(() => {
+          subscriptionNotifier.subscribe('faq.delete', faq);
+        });
+      });
+
+      authEvent.on('user.signup',  function(event) { 
+        setImmediate(() => {
+          var user = event.savedUser;
+          delete user.password;
+
+          subscriptionNotifier.subscribe('user.signup', user);         
+        });
+      });
+
+
+      // authEvent.emit('project_user.invite', {req:req, savedProject_userPopulated: savedProject_userPopulated});
+
+      authEvent.on('project_user.invite',  function(event) { 
+        setImmediate(() => {
+          subscriptionNotifier.subscribe('project_user.invite', event.savedProject_userPopulated);         
+        });
+      });
+    
+      // authEvent.emit('project_user.update', {updatedProject_userPopulated:updatedProject_userPopulated, req: req});
+
+      authEvent.on('project_user.update',  function(event) {      
+        setImmediate(() => {
+          subscriptionNotifier.subscribe('project_user.update', event.updatedProject_userPopulated);         
+        });
+      });
+    
+      // authEvent.emit('project_user.delete', {req: req, project_userPopulated: project_userPopulated});
+
+     authEvent.on('project_user.delete',  function(event) { 
+      setImmediate(() => {
+        subscriptionNotifier.subscribe('project_user.delete', event.project_userPopulated);               
+      });
+     });
+
+
+     //TODO lanciare user.signin in questo modo uno esternamente con webhook può creare proactive greetings
+
+    departmentEvent.on('operator.select',  function(result) { 
+      winston.debug("departmentEvent.on(operator.select");
+
+      var operatorSelectedEvent = result.result;
+      var resolve = result.resolve;
+      var reject = result.reject;
+
+      // aggiungere context. lascio lo passso già a result.result
+      // operatorSelectedEvent["context"] = result.context;
+
+      var disableWebHookCall = result.disableWebHookCall;
+      winston.debug("subscriptionNotifier disableWebHookCall: "+ disableWebHookCall);
+
+      if (disableWebHookCall === true) {      
+        winston.debug("subscriptionNotifier disableWebHookCall enabled: "+ disableWebHookCall);
+        return resolve(operatorSelectedEvent);
+      }
+      subscriptionNotifier.subscribe('operator.select', operatorSelectedEvent, function(err, json) {
+        winston.debug("qui callback",json, err);
+        if (err) {
+          if (err.code == 404) {
+            winston.debug("call resolve default resolve because not found", err);
+          }else {
+            winston.warn("call resolve default resolve because err", err);
+          }
+          return resolve(operatorSelectedEvent);
+        }
+        if (json && json.operators) {
+          winston.verbose("call resolve valid json", json);
+          return resolve(json);
+        }else {
+          winston.verbose("call resolve default resolve");
+          return resolve(operatorSelectedEvent);
+        }
+
+      });         
+    });
+
+
+    departmentEvent.on('department.create',  function(department) { 
+      setImmediate(() => {
+        subscriptionNotifier.subscribe('department.create', department);         
+      });
+    });
+  
+  
+    departmentEvent.on('department.update',  function(department) { 
+      setImmediate(() => {
+        subscriptionNotifier.subscribe('department.update', department);         
+      });
+    });
+
+    departmentEvent.on('department.delete',  function(department) { 
+      setImmediate(() => {
+        subscriptionNotifier.subscribe('department.delete', department);         
+      });
+    });
+
+
+    groupEvent.on('group.create',  function(group) { 
+      setImmediate(() => {
+        subscriptionNotifier.subscribe('group.create', group);         
+      });
+    });
+  
+  
+    groupEvent.on('group.update',  function(group) { 
+      setImmediate(() => {
+        subscriptionNotifier.subscribe('group.update', group);         
+      });
+    });
+
+    groupEvent.on('group.delete',  function(group) { 
+      setImmediate(() => {
+        subscriptionNotifier.subscribe('group.delete', group);         
+      });
+    });
+
+    eventEvent.on('event.emit',  function(event) { 
+      setImmediate(() => {
+        subscriptionNotifier.subscribe('event.emit', event);         
+      });
+    });
+
+    // event2Event.on(name, savedEventPopulated);
+    event2Event.on('**', function(savedEventPopulated) {
+      setImmediate(() => {
+        winston.debug("eventname",this.event);
+        subscriptionNotifier.subscribe('event.emit.'+this.event, savedEventPopulated);         
+      });
+    });
+
+
+    projectEvent.on('project.create',  function(project) { 
+      setImmediate(() => {
+        var projectJson = project.toJSON();
+        projectJson.id_project = projectJson._id;
+        subscriptionNotifier.subscribe('project.create', projectJson);         
+      });
+    });
+
+    projectEvent.on('project.update',  function(project) { 
+      setImmediate(() => {
+        var projectJson = project.toJSON();
+        projectJson.id_project = projectJson._id;
+        subscriptionNotifier.subscribe('project.update', projectJson);         
+      });
+    });
+
+    projectEvent.on('project.downgrade',  function(project) { 
+      setImmediate(() => {
+        var projectJson = project.toJSON();
+        projectJson.id_project = projectJson._id;
+        subscriptionNotifier.subscribe('project.downgrade', projectJson);         
+      });
+    });
+
+    projectEvent.on('project.delete',  function(project) { 
+      setImmediate(() => {
+        var projectJson = project.toJSON();
+        projectJson.id_project = projectJson._id;
+        subscriptionNotifier.subscribe('project.delete', projectJson);         
+      });
+    });
+
+    
+
+
+    // tagEvent.webhook for pypestream
+
+
+      // TODO add user events
+
+      winston.info('SubscriptionNotifier started');
+  }
+
+
+  subscribe(eventName, payload, callback ) {
+    winston.debug("Subscription.notify");
+    // findSubscriber(event, id_project) 
+    subscriptionNotifier.findSubscriber(eventName, payload.id_project).then(function(subscriptions) { 
+      //winston.debug("Subscription.notify subscriptionNotifier", subscriptions.length);
+      if (subscriptions && subscriptions.length>0) {
+        winston.debug("Subscription.notify", eventName, payload , "length", subscriptions.length);
+        subscriptionNotifier.notify(subscriptions, payload, callback);           
+      } else {
+        if (callback) {
+          var err = {msg:"No subscriptions found", code:404};
+          callback(err, undefined);
+        }
+      }
+    });
+
+  }
+
+
+
+};
+
+var subscriptionNotifier = new SubscriptionNotifier();
+
+// winston.debug('messageEvent', messageEvent);
+
+
+module.exports = subscriptionNotifier;

package/template/email/assignedEmailMessage.html

@@ -82,7 +82,7 @@
 
             <div style="text-align:center">
             <a href="http://www.tiledesk.com" style="color:#2daae1;font-weight:bold;text-decoration:none;word-break:break-word" target="_blank">
-                <img src="https://tiledesk.com/tiledesk-logo-x1.png" style="width:10%;outline:none;text-decoration:none;border:none;min-height:36px" class="CToWUd">
+                <img src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" style="width:10%;outline:none;text-decoration:none;border:none;min-height:36px" class="CToWUd">
             </a>
             </div>
             </tr>

package/template/email/assignedRequest.html

@@ -82,7 +82,7 @@
 
             <div style="text-align:center">
             <a href="http://www.tiledesk.com" style="color:#2daae1;font-weight:bold;text-decoration:none;word-break:break-word" target="_blank">
-                <img src="https://tiledesk.com/tiledesk-logo-x1.png" style="width:10%;outline:none;text-decoration:none;border:none;min-height:36px" class="CToWUd">
+                <img src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" style="width:10%;outline:none;text-decoration:none;border:none;min-height:36px" class="CToWUd">
             </a>
             </div>
             </tr>

package/template/email/newMessage.html

@@ -80,7 +80,7 @@
 
             <div style="text-align:center">
               <a href="http://www.tiledesk.com" style="color:#2daae1;font-weight:bold;text-decoration:none;word-break:break-word" target="_blank">
-                <img src="https://tiledesk.com/tiledesk-logo-x1.png" style="width:10%;outline:none;text-decoration:none;border:none;min-height:36px" class="CToWUd">
+                <img src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" style="width:10%;outline:none;text-decoration:none;border:none;min-height:36px" class="CToWUd">
               </a>
             </div>
             </tr>

package/template/email/passwordChanged.html

@@ -72,7 +72,7 @@
 
                 <div style="text-align:center">
                 <a href="http://www.tiledesk.com" style="color:#2daae1;font-weight:bold;text-decoration:none;word-break:break-word" target="_blank">
-                <img src="https://tiledesk.com/tiledesk-logo-x1.png" style="width:50%;outline:none;text-decoration:none;border:none;" class="CToWUd">
+                <img src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" style="width:50%;outline:none;text-decoration:none;border:none;" class="CToWUd">
                 </a>
             </div>
             <table class="main" width="100%" cellpadding="0" cellspacing="0" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; border-radius: 3px; background-color: #fff; margin: 0; border: 1px solid #e9e9e9;" bgcolor="#fff">

package/template/email/pooledEmailMessage.html

@@ -82,7 +82,7 @@
 
             <div style="text-align:center">
             <a href="http://www.tiledesk.com" style="color:#2daae1;font-weight:bold;text-decoration:none;word-break:break-word" target="_blank">
-                <img src="https://tiledesk.com/tiledesk-logo-x1.png" style="width:10%;outline:none;text-decoration:none;border:none;min-height:36px" class="CToWUd">
+                <img src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" style="width:10%;outline:none;text-decoration:none;border:none;min-height:36px" class="CToWUd">
             </a>
             </div>
             </tr>

package/template/email/pooledRequest.html

@@ -82,7 +82,7 @@
 
             <div style="text-align:center">
               <a href="http://www.tiledesk.com" style="color:#2daae1;font-weight:bold;text-decoration:none;word-break:break-word" target="_blank">
-                <img src="https://tiledesk.com/tiledesk-logo-x1.png" style="width:10%;outline:none;text-decoration:none;border:none;min-height:36px" class="CToWUd">
+                <img src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" style="width:10%;outline:none;text-decoration:none;border:none;min-height:36px" class="CToWUd">
               </a>
             </div>
             </tr>

package/template/email/resetPassword.html

@@ -71,7 +71,7 @@
 
             <div style="text-align:center">
               <a href="http://www.tiledesk.com" style="color:#2daae1;font-weight:bold;text-decoration:none;word-break:break-word" target="_blank">
-                <img src="https://tiledesk.com/tiledesk-logo-x1.png" style="width:50%;outline:none;text-decoration:none;border:none;" class="CToWUd">
+                <img src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" style="width:50%;outline:none;text-decoration:none;border:none;" class="CToWUd">
               </a>
             </div>
 
@@ -99,7 +99,7 @@
                           Reset My Password
                           </a>
                         </div>
-                        <br><br>If you did not forgot your password you can safely ignore this email.
+                        <br><br>If you didn't forget your password you can safely ignore this email.
                         <br><br><span style="font-size:12px; ">If you're having trouble clicking the "Reset My Password" button, copy and paste the URL below into your web browser: </span>
                         <br>
                         <span style="color:#03a5e8; font-size:12px; ">{{baseScope.baseUrl}}/#/resetpassword/{{resetPswRequestId}}</span>

package/template/email/ticket.html

@@ -75,7 +75,7 @@
               
                 <div style="text-align:center">
                   <a href="http://www.tiledesk.com" style="color:#2daae1;font-weight:bold;text-decoration:none;word-break:break-word" target="_blank">
-                    <img src="https://tiledesk.com/tiledesk-logo-x1.png" style="width:20%;outline:none;text-decoration:none;border:none;min-height:36px" class="CToWUd">
+                    <img src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" style="width:20%;outline:none;text-decoration:none;border:none;min-height:36px" class="CToWUd">
                   </a>
                 </div>
               </td>

package/views/messages.jade

@@ -2,7 +2,7 @@ extends layout
 
 block content
   div(class="transcript-container")
-    img.className#IdName(src="https://tiledesk.com/tiledesk-logo-x1.png" alt="tiledesk logo") 
+    img.className#IdName(src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" alt="tiledesk logo") 
       
     div(class="transcript-wrapper")
       h1(class="transcript-title") Chat Transcript