@tiledesk/tiledesk-server 2.1.41 → 2.2.4

package/services/faqBotHandler.js

@@ -10,9 +10,60 @@ var BotFromParticipant = require("../utils/botFromParticipant");
 var cacheUtil = require('../utils/cacheUtil');
 var eventService = require('../pubmodules/events/eventService');
 var mongoose = require('mongoose');
+const { TiledeskChatbotUtil } = require('@tiledesk/tiledesk-chatbot-util');
+const ActionsConstants = require('../models/actionsConstants');
 
 class FaqBotHandler {
  
+    static is_command(text) {
+        // console.log("msg:", msg);
+        if (!text) {
+          return {
+            'command': null,
+            'text': null
+          }
+        }
+        // const text = msg.text;
+        // console.log("msg.text:", msg.text);
+        // console.log("TiledeskChatbotUtil.AGENT_COMMAND:", TiledeskChatbotUtil.AGENT_COMMAND.replace(/\\\\/g, '\\'));
+        //const agent_pattern = new RegExp('^(' + TiledeskChatbotUtil.AGENT_COMMAND.replace(/\\/g, '\\\\') + ')$', 'm');
+        // console.log("agent_pattern:", agent_pattern);
+        //const match_agent = text.match(agent_pattern);
+        //console.log("match_agent: ", match_agent);
+        const match_agent = text.indexOf(ActionsConstants.CHAT_ACTION_MESSAGE.AGENT);
+        const match_close = text.indexOf(ActionsConstants.CHAT_ACTION_MESSAGE.CLOSE);
+        //console.log("match_agent: ", match_agent);
+        // const agent_handoff = null;
+        //if (match_agent && match_agent.length >=2) {
+        if (match_close >-1) {
+            // console.log("match!");
+            //   let parts = text.split('\\agent');
+            // console.log(parts)
+            const new_msg_text = text.replace(ActionsConstants.CHAT_ACTION_MESSAGE.CLOSE,"");
+            //   const new_msg_text = parts[0].trim()
+            // console.log(new_msg_text)
+            return {
+                'command': ActionsConstants.CHAT_ACTION_MESSAGE.CLOSE,
+                'text': new_msg_text
+            }
+        }
+        if (match_agent >-1) {
+          // console.log("match!");
+        //   let parts = text.split('\\agent');
+          // console.log(parts)
+          const new_msg_text = text.replace(ActionsConstants.CHAT_ACTION_MESSAGE.AGENT,"");
+        //   const new_msg_text = parts[0].trim()
+          // console.log(new_msg_text)
+          return {
+            'command': ActionsConstants.CHAT_ACTION_MESSAGE.AGENT,
+            'text': new_msg_text
+          }
+        }
+        return {
+          'command': null,
+          'text': text
+        }
+      }
 
       
     listen() {
@@ -51,8 +102,14 @@ class FaqBotHandler {
             var query = { "id_project": message.id_project, "id_faq_kb": faq_kb._id, "question": message.text};
 
             if (message.attributes && message.attributes.action) {
+
                 var action = message.attributes.action;
-                
+                var action_parameters_index = action.indexOf("?");
+                if (action_parameters_index > -1) {
+                    action = action.substring(0,action_parameters_index);
+                }
+                winston.debug("action: " + action);
+
                 var isObjectId = mongoose.Types.ObjectId.isValid(action);
                 winston.debug("isObjectId:"+ isObjectId);
                              
@@ -66,7 +123,18 @@ class FaqBotHandler {
                 winston.debug("query message.attributes.action ", query);
             }
 
-    
+            
+            if (message.request && message.request.attributes && message.request.attributes.blocked_intent) {
+                query = { "id_project": message.id_project, "id_faq_kb": faq_kb._id,  $or:[{"intent_id": message.request.attributes.blocked_intent}, {"intent_display_name": message.request.attributes.blocked_intent}]};
+                // TODO skip if type  reset (better create a resetIntent action /reset reset the attributes) -> TODO DELETE message.request.attributes.blocked_intent for next call
+                winston.debug("query message.attributes.blocked_intent ", query);
+                // res.send({text:"ripeti la mail", action: id_intent}); fai un test che forse già funziona
+            }
+            
+
+           
+
+
             Faq.find(query) 
             .lean().               
              exec(function (err, faqs) {
@@ -91,31 +159,6 @@ class FaqBotHandler {
                         answerObj.score = 100; //exact search not set score
                         winston.debug("answerObj.score", answerObj.score);  
 
-
-
-                // ===         TEMPORARY: search for handoff to agent command (\agent)
-                /*
-                        const handoff_parsed = TiledeskChatbotUtil.is_agent_handoff_command(message);
-                        winston.debug('handoff_parsed?', handoff_parsed);
-
-                        if (handoff_parsed.agent_handoff) {
-                            console.log("agent_handoff command found");                    
-                        
-                            messageService.send(sender, botName, message.recipient, handoff_parsed.agent_handoff, 
-                                message.id_project, sender, {subtype: "info"}, 'text', undefined).then(function(savedMessage){
-                                    winston.info("faqbot agent sent ", savedMessage.toObject());  
-                            });
-                            
-                             // PATCH: Chat clients (i.e. web widget) remove messages with text = null
-                            // handoff_parsed.text contains the eventual text before the \agent command
-                            // or 'all the message text' if \agent was not found
-                            message.text = handoff_parsed.text? handoff_parsed.text : '';
-                        }
-                       */
-                        // ===         TEMPORARY: search for handoff to agent command (\agent)
-
-
-
                         // qui
                         faqBotSupport.getParsedMessage(answerObj.answer, message, faq_kb, answerObj).then(function(bot_answer) {
                         // send(sender, senderFullname, recipient, text, id_project, createdBy, attributes, type) {
@@ -128,66 +171,90 @@ class FaqBotHandler {
                            // attr._answer = that.getCircularReplacer(answerObj);
                             if (answerObj && answerObj._id) {
                                 attr._answerid = answerObj._id.toString();
-                            }
-
+                            }                            
                             
                             let question_payload = Object.assign({}, message);
                             delete question_payload.request;
 
                             winston.debug("question_payload", question_payload);
 
+                            let clonedfaqs = faqs.slice();
+                            if (clonedfaqs && clonedfaqs.length>0) {
+                                clonedfaqs = clonedfaqs.shift()
+                            }
+                            winston.verbose("clonedfaqs", clonedfaqs);
+
                             const intent_info = {
                                 intent_name: answerObj.intent_display_name,
                                 is_fallback: false,
                                 confidence: answerObj.score,
-                                question_payload: question_payload 
+                                question_payload: question_payload,
+                                others: clonedfaqs
                               }
                             winston.debug("intent_info", intent_info);
                             attr.intent_info = intent_info;
                                                        
                             winston.debug("answerObj", answerObj);
                             // winston.info("that.getCircularReplacer(answerObj)",  that.getCircularReplacer(answerObj));
-                            winston.debug("attr", attr);
+                            winston.debug("attr", attr);                            
 
-                            messageService.send(sender, botName, message.recipient, bot_answer.text, 
-                                message.id_project, sender, attr, bot_answer.type, bot_answer.metadata).then(function(savedMessage){
-                                    winston.debug("faqbot message botAns ", savedMessage.toObject());  
-                            });
-                        
-                           /* messageService.send(sender, botName, message.recipient, answerObj.answer, 
-                                message.id_project, sender).then(function(savedMessage){
-                                    winston.info("faqbot message sending ", savedMessage.toObject());  
-                            });*/
+
+
+                            const command_parsed = FaqBotHandler.is_command(bot_answer.text);
+                            winston.debug('command_parsed?', command_parsed);
+    
+                            if (command_parsed.command) {
+                                winston.debug("agent_handoff faqs command found");                    
+                            
+                                messageService.send(sender, botName, message.recipient, command_parsed.command, 
+                                    message.id_project, sender, {subtype: "info"}, 'text', undefined).then(function(savedMessage){
+                                        winston.debug("agent_handoff faqs agent sent ", savedMessage.toObject());  
+                                });                                                       
+                                 // PATCH: Chat clients (i.e. web widget) remove messages with text = null
+                                // command_parsed.text contains the eventual text before the \agent command
+                                // or 'all the message text' if \agent was not found
+                                bot_answer.text = command_parsed.text? command_parsed.text : undefined;
+                                winston.debug("bot_answer.text1 "+ bot_answer.text );
+                            } 
+
+
+
+                            winston.debug("bot_answer.text2 "+ bot_answer.text );
+                            // if (bot_answer.text) { //can be undefined id /agent only
+                                messageService.send(sender, botName, message.recipient, bot_answer.text, 
+                                    message.id_project, sender, attr, bot_answer.type, bot_answer.metadata, bot_answer.language).then(function(savedMessage){
+                                        winston.debug("faqbot message botAns ", savedMessage.toObject());  
+                                });                         
+                            // }
+                            
+                                                    
+                           
                         });
                       
         
                     }
                     
-                
-                    // getBotMessageNew(botAnswer, projectid, bot, language, threshold) 
-                    // faqBotSupport.getBotMessageNew(answerObj, message.id_project, faq_kb, message, 1.2).then(function(botAns){
-                    // // faqBotSupport.getBotMessage(answerObj, message.id_project, message.request.department._id, message.language, 1.2).then(function(botAns){
-                    //     winston.debug("faqbot message botAns ", botAns);  
-
-                    //     if (botAns) {
-                    //         // let attributes = {bot_reponse_template: botAns.template};
-                    //         messageService.send(sender, botName, message.recipient, botAns.text, 
-                    //             message.id_project, sender, botAns.attributes, botAns.type, botAns.metadata).then(function(savedMessage){
-                    //                 winston.info("faqbot message bot answer " ,savedMessage.toObject());  
-                    //         });                           
-                    //     }            
-                    // });
-
+                        
 
                } else {
  
                 query = { "id_project": message.id_project, "id_faq_kb": faq_kb._id};
-                query.$text = {"$search": message.text};
-            
+        
+                var search_obj = {"$search": message.text};
+
+                if (faq_kb.language) {
+                    search_obj["$language"] = faq_kb.language;
+                }
+                query.$text = search_obj;
+                winston.debug("fulltext search query", query);   
+
                 Faq.find(query,  {score: { $meta: "textScore" } })  
                 .sort( { score: { $meta: "textScore" } } ) //https://docs.mongodb.com/manual/reference/operator/query/text/#sort-by-text-search-score
                 .lean().               
                 exec(function (err, faqs) {
+                    if (err) {
+                        return winston.error('Error getting fulltext objects.', err);      
+                    }
                     winston.debug("faqs", faqs);              
 
                     // botprefix
@@ -218,11 +285,18 @@ class FaqBotHandler {
 
                             winston.debug("question_payload", question_payload);
 
+                            let clonedfaqs = faqs.slice();
+                            if (clonedfaqs && clonedfaqs.length>0) {
+                                clonedfaqs = clonedfaqs.shift()
+                            }
+                            winston.verbose("clonedfaqs", clonedfaqs);
+
                             const intent_info = {
                                 intent_name: answerObj.intent_display_name,
                                 is_fallback: false,
                                 confidence: answerObj.score,
-                                question_payload: question_payload 
+                                question_payload: question_payload,
+                                others: clonedfaqs
                               }
                             winston.debug("intent_info", intent_info);
                             attr.intent_info = intent_info;
@@ -230,9 +304,30 @@ class FaqBotHandler {
 
                             
                             winston.debug("attr", attr);
+
+
+                            const command_parsed = FaqBotHandler.is_command(bot_answer.text);
+                            winston.debug('command_parsed?', command_parsed);
+    
+                            if (command_parsed.command) {
+                                winston.debug("agent_handoff faqs command found");                    
+                            
+                                messageService.send(sender, botName, message.recipient, command_parsed.command, 
+                                    message.id_project, sender, {subtype: "info"}, 'text', undefined).then(function(savedMessage){
+                                        winston.debug("agent_handoff faqs agent sent ", savedMessage.toObject());  
+                                });                                                       
+                                 // PATCH: Chat clients (i.e. web widget) remove messages with text = null
+                                // command_parsed.text contains the eventual text before the \agent command
+                                // or 'all the message text' if \agent was not found
+                                bot_answer.text = command_parsed.text? command_parsed.text : undefined;
+                                winston.debug("bot_answer.text1 "+ bot_answer.text );
+                            } 
+
+
+
                             // send(sender, senderFullname, recipient, text, id_project, createdBy, attributes) {
                                 messageService.send(sender, botName, message.recipient, bot_answer.text, 
-                                    message.id_project, sender, attr, bot_answer.type, bot_answer.metadata).then(function(savedMessage){
+                                    message.id_project, sender, attr, bot_answer.type, bot_answer.metadata, bot_answer.language).then(function(savedMessage){
 
                                         winston.debug("faqbot message sending ", savedMessage.toObject());  
                                 });
@@ -244,7 +339,6 @@ class FaqBotHandler {
                         var threshold = 1.2;
 
                         faqBotSupport.getBotMessage(answerObj, message.id_project, faq_kb, message, threshold).then(function(botAns){
-                    // faqBotSupport.getBotMessage(answerObj, message.id_project, message.request.department._id, message.language, 1.2).then(function(botAns){
                         winston.debug("faqbot message botAns ", botAns);  
 
                         if (botAns) {
@@ -304,9 +398,30 @@ class FaqBotHandler {
                             winston.debug("attr", attr);
 
 
+
+                            const command_parsed = FaqBotHandler.is_command(botAns.text);
+                            winston.debug('command_parsed?', command_parsed);
+    
+                            if (command_parsed.command) {
+                                winston.debug("agent_handoff faqs command found");                    
+                            
+                                messageService.send(sender, botName, message.recipient, command_parsed.command, 
+                                    message.id_project, sender, {subtype: "info"}, 'text', undefined).then(function(savedMessage){
+                                        winston.debug("agent_handoff faqs agent sent ", savedMessage.toObject());  
+                                });                                                       
+                                 // PATCH: Chat clients (i.e. web widget) remove messages with text = null
+                                // command_parsed.text contains the eventual text before the \agent command
+                                // or 'all the message text' if \agent was not found
+                                botAns.text = command_parsed.text? command_parsed.text : undefined;
+                                winston.debug("bot_answer.text1 "+ botAns.text );
+                            } 
+
+
+
+
                             // send(sender, senderFullname, recipient, text, id_project, createdBy, attributes, type, metadata) 
                             messageService.send(sender, botName, message.recipient, botAns.text, 
-                                message.id_project, sender, attr, botAns.type, botAns.metadata).then(function(savedMessage){
+                                message.id_project, sender, attr, botAns.type, botAns.metadata, botAns.language).then(function(savedMessage){
                                     winston.debug("faqbot message botAns " ,savedMessage.toObject());  
                             });
                         }