@tiledesk/tiledesk-server 2.1.41 → 2.2.4

package/models/messageConstants.js

@@ -23,7 +23,7 @@ module.exports = {
 
     LABELS : {
         EN : {
-            JOIN_OPERATOR_MESSAGE : "We are putting you in touch with an operator..",
+            // JOIN_OPERATOR_MESSAGE : "We are putting you in touch with an operator..",
             NO_AVAILABLE_OPERATOR_MESSAGE : "Hello, no operators are available at the moment. Please leave a chat message, we will reply to you soon.",
             // TOUCHING_OPERATOR: "We are putting you in touch with an operator. Please wait..",
             TOUCHING_OPERATOR: "A new support request has been assigned to you"
@@ -31,7 +31,7 @@ module.exports = {
             // REOPEN_MESSAGE : "Chat re-opened"
         },
         IT : {
-            JOIN_OPERATOR_MESSAGE : "La stiamo mettendo in contatto con un operatore. Attenda...",
+            // JOIN_OPERATOR_MESSAGE : "La stiamo mettendo in contatto con un operatore. Attenda...",
             NO_AVAILABLE_OPERATOR_MESSAGE : "Salve al momento non è disponibile alcun operatore. Lasci un messaggio in chat, la contatteremo presto.",
             TOUCHING_OPERATOR: "Una nuova richiesta di supporto è stata assegnata a te"
             // TOUCHING_OPERATOR :"La stiamo mettendo in contatto con un operatore. Attenda...",
@@ -39,7 +39,7 @@ module.exports = {
             // REOPEN_MESSAGE : "Chat riaperta"
         },
         "IT-IT" : {
-            JOIN_OPERATOR_MESSAGE : "La stiamo mettendo in contatto con un operatore. Attenda...",
+            // JOIN_OPERATOR_MESSAGE : "La stiamo mettendo in contatto con un operatore. Attenda...",
             NO_AVAILABLE_OPERATOR_MESSAGE : "Salve al momento non è disponibile alcun operatore. Lasci un messaggio in chat, la contatteremo presto.",
             TOUCHING_OPERATOR: "Una nuova richiesta di supporto è stata assegnata a te"
             // TOUCHING_OPERATOR :"La stiamo mettendo in contatto con un operatore. Attenda...",

package/models/request.js

@@ -15,12 +15,17 @@ var LocationSchema = require("../models/location");
 var RequestSnapshotSchema = require("../models/requestSnapshot");
 
 var defaultFullTextLanguage = process.env.DEFAULT_FULLTEXT_INDEX_LANGUAGE || "none";
+winston.info("Request defaultFullTextLanguage: "+ defaultFullTextLanguage);
+
+const disableTicketIdSequence = process.env.DISABLE_TICKET_ID_SEQUENCE || false;
+winston.info("Request disableTicketIdSequence: "+ disableTicketIdSequence);
 
 // var autoIncrement = require('mongoose-auto-increment');
 
 //https://github.com/Automattic/mongoose/issues/5924
 mongoose.plugin(schema => { schema.options.usePushEach = true });
 
+const AutoIncrement = require('mongoose-sequence')(mongoose);
 
 
 
@@ -38,9 +43,17 @@ var RequestSchema = new Schema({
     type: String,
     required: true,
     index: true,
-    // unique: true //testare
+    // unique: true        
+
   },
 
+  // TODO attiva solo condizionalmente per performance
+  ticket_id: {
+    type: Number,
+    // required: true,
+    index: true
+  },
+// The user who is asking for support through a ticket is the requester. For most businesses that use Tiledesk Support, the requester is a customer, but requesters can also be agents in your Tiledesk Support instance.  requester: {
   requester: {
     type: Schema.Types.ObjectId,
     ref: 'project_user',
@@ -83,7 +96,6 @@ var RequestSchema = new Schema({
     type: String,
     required: true
   },
-
   status: {
     type: Number,
     required: false,
@@ -116,6 +128,13 @@ var RequestSchema = new Schema({
     required: false,
     index: true,
   },
+  
+  priority: {
+    type: String,
+    index: true,
+    default: "medium" //translate on client side
+  },
+  
 
   participantsAgents: {  
     type: Array,
@@ -139,7 +158,7 @@ var RequestSchema = new Schema({
   },
 
   //timestamp when the agent reply the first time to a visitor
-  // documenta
+  // First reply time is the time between ticket creation and the first public comment from an agent, displayed in minutes. Some qualifications include:
   first_response_at: {
     type: Date,
     index: true
@@ -254,6 +273,12 @@ var RequestSchema = new Schema({
 
 );
 
+if (!disableTicketIdSequence) {
+  winston.info("AutoIncrement plugin enabled");
+  RequestSchema.plugin(AutoIncrement, {id: 'ticket_seq', inc_field: 'ticket_id', reference_fields: ['id_project'], disable_hooks:false });
+}
+
+
 
 // Backcompatibility
 RequestSchema.virtual('requester_id').get(function () {
@@ -402,6 +427,11 @@ RequestSchema.index({ id_project: 1, participants: 1});
 RequestSchema.index({ id_project: 1, status: 1, updatedAt: -1 }); // query for websocket
 RequestSchema.index({ id_project: 1, status: 1, preflight:1, updatedAt: -1 }); // query for websocket
 
+RequestSchema.index({ id_project: 1, preflight:1, updatedAt: -1 }); // used query ws (topic.endsWith('/requests'))
+
+
+
+
 //   cannot index parallel arrays [agents] [participants] {"driv
 // RequestSchema.index({ id_project: 1, status: 1, preflight:1, participants:1, "agents.id_user":1, updatedAt: -1 }); //NN LO APPLICA
  

package/package.json

@@ -1,7 +1,7 @@
 {
   "name": "@tiledesk/tiledesk-server",
   "description": "The Tiledesk server module",
-  "version": "2.1.41",
+  "version": "2.2.4",
   "scripts": {
     "start": "node ./bin/www",
     "pretest": "mongodb-runner start",
@@ -23,82 +23,85 @@
   },
   "engines": {
     "node": "12.20.2",
-    "npm": "6.12.0"
+    "npm": "6.14.11"
   },
   "bin": {
     "tiledesk-server": "./bin/www"
   },
   "optionalDependencies": {
-    "@tiledesk-ent/tiledesk-server-payments": "^1.1.3",
-    "@tiledesk-ent/tiledesk-server-analytics": "^1.1.12",
     "@tiledesk-ent/tiledesk-server-activities": "^1.1.18",
-    "@tiledesk-ent/tiledesk-server-resthook": "^1.1.47",
-    "@tiledesk-ent/tiledesk-server-triggers": "^1.1.75",
-    "@tiledesk-ent/tiledesk-server-jwthistory": "^1.1.9",
+    "@tiledesk-ent/tiledesk-server-analytics": "^1.1.12",
+    "@tiledesk-ent/tiledesk-server-cache": "^1.1.10",
+    "@tiledesk-ent/tiledesk-server-canned": "^1.1.1",
+    "@tiledesk-ent/tiledesk-server-departments": "^1.1.2",
     "@tiledesk-ent/tiledesk-server-dialogflow": "^1.1.6",
+    "@tiledesk-ent/tiledesk-server-groups": "^1.1.2",
+    "@tiledesk-ent/tiledesk-server-jwthistory": "^1.1.9",
+    "@tiledesk-ent/tiledesk-server-mt": "^1.1.6",
+    "@tiledesk-ent/tiledesk-server-payments": "^1.1.5",
+    "@tiledesk-ent/tiledesk-server-queue": "^1.1.10",
     "@tiledesk-ent/tiledesk-server-request-history": "^1.1.5",
+    "@tiledesk-ent/tiledesk-server-resthook": "^1.1.50",
     "@tiledesk-ent/tiledesk-server-routing-queue": "^1.1.11",
-    "@tiledesk-ent/tiledesk-server-queue": "^1.1.10",
-    "@tiledesk-ent/tiledesk-server-cache": "^1.1.10",
-    "@tiledesk-ent/tiledesk-server-canned": "^1.1.1",
     "@tiledesk-ent/tiledesk-server-tags": "^1.1.1",
-    "@tiledesk-ent/tiledesk-server-groups": "^1.1.2",
-    "@tiledesk-ent/tiledesk-server-departments": "^1.1.2",
-    "@tiledesk-ent/tiledesk-server-mt": "^1.1.5",
+    "@tiledesk-ent/tiledesk-server-triggers": "^1.1.77",
     "@tiledesk-ent/tiledesk-server-visitorcounter": "^1.1.1"
   },
   "dependencies": {
     "@tiledesk/tiledesk-chat21-app": "^1.1.4",
-    "@tiledesk/tiledesk-chatbot-util": "^0.8.19",
+    "@tiledesk/tiledesk-chatbot-util": "^0.8.23",
     "app-root-path": "^3.0.0",
     "bcrypt-nodejs": "0.0.3",
     "body-parser": "^1.19.0",
     "cookie-parser": "~1.4.5",
     "cors": "^2.8.5",
     "csv-express": "^1.2.2",
-    "debug": "~4.3.1",
+    "debug": "^4.3.2",
     "dotenv": "^8.6.0",
-    "email-templates": "^8.0.4",
+    "email-templates": "^8.0.8",
     "eventemitter2": "^6.4.4",
     "express": "~4.17.1",
-    "express-session": "^1.17.1",
-    "express-validator": "^6.11.1",
+    "express-session": "^1.17.2",
+    "express-validator": "^6.12.1",
     "fast-csv": "^4.3.6",
     "geoip-lite": "^1.4.2",
     "handlebars": "^4.7.7",
+    "html-entities": "^2.3.2",
     "http": "0.0.0",
-    "immutable": "^4.0.0-rc.12",
+    "immutable": "^4.0.0-rc.14",
     "jade": "~1.11.0",
     "jsonwebtoken": "^8.5.1",
     "lodash": "^4.17.21",
-    "maskdata": "^1.1.4",
+    "marked": "^3.0.4",
+    "maskdata": "^1.1.6",
     "migrate-mongoose": "^4.0.0",
     "mix-hash": "^1.0.7",
     "moment": "^2.29.1",
     "moment-timezone": "^0.5.33",
-    "mongoose": "^5.12.9",
+    "mongoose": "^5.13.12",
     "mongoose-auto-increment": "^5.0.1",
+    "mongoose-sequence": "^5.3.1",
     "morgan": "^1.10.0",
-    "multer": "^1.4.2",
+    "multer": "^1.4.3",
     "multer-gridfs-storage": "^4.2.0",
-    "nanoid": "^3.1.23",
+    "nanoid": "^3.1.25",
     "node-rsa": "^1.1.1",
     "node-schedule": "^2.0.0",
-    "nodemailer": "^6.6.0",
+    "nodemailer": "^6.6.3",
     "passport": "^0.4.1",
     "passport-http": "^0.3.0",
     "passport-jwt": "^4.0.0",
     "promise-events": "^0.2.4",
     "request": "^2.88.2",
     "request-promise": "^4.2.6",
-    "retry-request": "^4.1.3",
+    "retry-request": "^4.2.2",
     "serve-favicon": "~2.5.0",
     "sharp": "^0.27.2",
-    "uniqid": "^5.3.0",
+    "uniqid": "^5.4.0",
     "uuid": "^3.3.3",
     "winston": "^3.3.3",
     "winston-mongodb": "^5.0.7",
-    "ws": "^7.4.5"
+    "ws": "^7.5.4"
   },
   "devDependencies": {
     "chai": "^4.3.4",
@@ -107,7 +110,7 @@
     "loadtest": "^5.1.2",
     "mocha": "^8.4.0",
     "mongodb-runner": "4.8.1",
-    "nodemon": "^2.0.7",
+    "nodemon": "^2.0.12",
     "sinon": "^9.2.4",
     "sinon-mongoose": "^2.3.0"
   },