@tencentcloud/ai-desk-customer-vue 1.5.2 → 1.5.4

package/utils/index.ts

@@ -43,6 +43,12 @@ export const isThinkingMessage = (message: IMessageModel): boolean => {
   return isCustomerMessage && customerServicePayload?.src === CUSTOM_MESSAGE_SRC.THINKING && customerServicePayload?.thinkingStatus === 0;
 }
 
+export const isTransferMessageWithoutDesc = (message: IMessageModel): boolean => {
+  const isCustomerMessage = message.type === TYPES.MSG_CUSTOM;
+  const customerServicePayload: customerServicePayloadType = JSONToObject(message?.payload?.data);
+  return isCustomerMessage && (customerServicePayload.src === CUSTOM_MESSAGE_SRC.TRANSFER_TO_TASK_FLOW || customerServicePayload.src === CUSTOM_MESSAGE_SRC.TRANSFER_TO_HUMAN) && !customerServicePayload.description;
+}
+
 export const isThinkingMessageOverTime = (message: IMessageModel): boolean => {
   const messageTime = message.time * 1000;
   const minute = 60 * 1000;
@@ -64,19 +70,6 @@ export const isMessageInvisible = (message: IMessageModel): boolean => {
   return (isCustomerMessage && (isCustomerInvisible || isRobot || isMultiFormMessage)) || isGroupTipMessage;
 };
 
-export const isSupportedLang = (lang: string): boolean => {
-  return [
-    'zh', // Simplified Chinese中文简体：zh
-    'zh-TW', // Traditional Chinese中文繁体：zh-TW
-    'en', // English英语：en
-    'id', // Indonesian印度尼西亚语：id
-    'vi', // Vietnamese越南语：vi
-    'ja', // Japanese日语：ja
-    'fil', // Filipino菲律宾语：fil
-    'ru', // Russian俄语：ru
-  ].indexOf(lang) !== -1;
-}
-
 // 如果用户选择 block cookies，此时访问 localStorage 浏览器会抛错
 // Uncaught SecurityError: Failed to read the 'localStorage' property from 'Window': Access is denied for this document
 // 通过 navigator.cookieEnabled 短路逻辑规避

package/utils/utils.ts

@@ -5,8 +5,12 @@ import TUIChatEngine, {
   IMessageModel,
   TUIUserService,
   IConversationModel,
+  TUIChatService,
 } from '@tencentcloud/chat-uikit-engine';
 import Log from './logger';
+import { isCustomerServiceMessage, JSONToObject } from './index';
+import { CUSTOM_MESSAGE_SRC } from '../constant';
+import { Marked } from 'marked';
 
 export function deepCopy(data: any, hash = new WeakMap()) {
   if (typeof data !== 'object' || data === null || data === undefined) {
@@ -135,7 +139,7 @@ export function calculateTimestamp(timestamp: number): string {
     return `${formatNum(target.getHours())}:${formatNum(target.getMinutes())}`;
   } else if (diff <= oneDay) {
     // yesterday, display yesterday:hour:minute
-    return `${TUITranslateService.t('Time.昨天')} ${formatNum(
+    return `${TUITranslateService.t('time.昨天')} ${formatNum(
       target.getHours(),
     )}:${formatNum(target.getMinutes())}`;
   } else if (diff <= oneWeek - oneDay) {
@@ -150,7 +154,7 @@ export function calculateTimestamp(timestamp: number): string {
       '星期六',
     ];
     const weekday = weekdays[target.getDay()];
-    return `${TUITranslateService.t('Time.' + weekday)} ${formatNum(
+    return `${TUITranslateService.t('time.' + weekday)} ${formatNum(
       target.getHours(),
     )}:${formatNum(target.getMinutes())}`;
   } else if (target.getTime() >= thisYear) {
@@ -213,3 +217,93 @@ export function isNonEmptyObject(obj: any): boolean {
   }
   return false;
 }
+
+export function getQuoteContentForDesk(message: IMessageModel): string {
+  let result = TUITranslateService.t('TUIChat.自定义');
+  if (isCustomerServiceMessage(message)) {
+    const payload = JSONToObject(message.payload.data);
+    const src = payload.src;
+    if (src === CUSTOM_MESSAGE_SRC.BRANCH || src === CUSTOM_MESSAGE_SRC.BRANCH_NUMBER) {
+      result = payload.content.header;
+    } else if (src === CUSTOM_MESSAGE_SRC.RICH_TEXT) {
+      result = parseQuoteMarkdown(payload.content);
+    } else if (src === CUSTOM_MESSAGE_SRC.STREAM_TEXT) {
+      const chunks = Array.isArray(payload.chunks) ? payload.chunks.join('') : payload.chunks;
+      result = parseQuoteMarkdown(chunks);
+    } else if (src === CUSTOM_MESSAGE_SRC.MULTI_BRANCH) {
+      result = payload.content.header;
+    } else if (src === CUSTOM_MESSAGE_SRC.MULTI_FORM) {
+      result = payload.content.tip;
+    } else if (src === CUSTOM_MESSAGE_SRC.ROBOT_MSG) {
+      result = payload.content.title;
+    }
+  }
+  
+  return result;
+}
+
+const quoteMarked = new Marked(
+  {mangle: false, headerIds: false},
+  {
+    renderer: {
+      image(this: any, href: string | null, title: string | null, text: string) {
+        return TUITranslateService.t('TUIChat.图片');
+      },
+      link(this: any, href: string | null, title: string | null, text: string) {
+        if (href) {
+          return TUITranslateService.t('TUIChat.链接');
+        }
+        return text;
+      },
+    },
+  },
+);
+
+function parseQuoteMarkdown(content: string): string {
+  let result = quoteMarked.parse(content);
+  result = typeof result === 'string' ? result : '';
+  result = result.replace(/\n+/g, ' ').trim()
+                  .replace(/\*\*|\*|_|`|#/g, '')
+                  .replace(/<[^>]+>/g, '');
+  return result;
+}
+
+export function transferToTaskFlow(conversationID: string, taskFlowID: number, description?: string) {
+  if (!taskFlowID) {
+    Log.w(`taskFlowID is required`);
+    return;
+  }
+  TUIChatService.sendCustomMessage({
+    to: conversationID,
+    conversationType: TUIChatEngine.TYPES.CONV_C2C,
+    payload: {
+      data: JSON.stringify({
+        src: CUSTOM_MESSAGE_SRC.TRANSFER_TO_TASK_FLOW,
+        customerServicePlugin: 0,
+        taskId: taskFlowID,
+        env: 'production',
+        description: description || '',
+      })
+    }
+  },{ onlineUserOnly: description ? false : true });
+}
+
+export function transferToHuman(conversationID: string, groupID?: string, specificMemberList?: Array<string>, description?: string) {
+  if (!groupID && (!specificMemberList || specificMemberList.length === 0)) {
+    Log.w(`groupID or specificMemberList is required`);
+    return;
+  }
+  TUIChatService.sendCustomMessage({
+    to: conversationID,
+    conversationType: TUIChatEngine.TYPES.CONV_C2C,
+    payload: {
+      data: JSON.stringify({
+        src: CUSTOM_MESSAGE_SRC.TRANSFER_TO_HUMAN,
+        customerServicePlugin: 0,
+        groupId: groupID || 0,
+        specificMemberList: specificMemberList || [],
+        description: description || '',
+      })
+    }
+  },{ onlineUserOnly: description ? false : true });
+}