@tellescope/sdk 1.66.8 → 1.67.1

package/lib/esm/tests/tests.js

@@ -6003,6 +6003,380 @@ var nextReminderInMS_tests = function () { return __awaiter(void 0, void 0, void
         }
     });
 }); };
+var pollForResults = function (f, intervalInMS, iterations) {
+    if (intervalInMS === void 0) { intervalInMS = 500; }
+    if (iterations === void 0) { iterations = 20; }
+    return __awaiter(void 0, void 0, void 0, function () {
+        var i, result;
+        return __generator(this, function (_a) {
+            switch (_a.label) {
+                case 0:
+                    i = 0;
+                    _a.label = 1;
+                case 1:
+                    if (!(i < iterations)) return [3 /*break*/, 5];
+                    return [4 /*yield*/, wait(undefined, intervalInMS)];
+                case 2:
+                    _a.sent();
+                    return [4 /*yield*/, f()];
+                case 3:
+                    result = _a.sent();
+                    if (result.length)
+                        return [2 /*return*/, result];
+                    _a.label = 4;
+                case 4:
+                    i++;
+                    return [3 /*break*/, 1];
+                case 5: throw new Error("failed pollForResults");
+            }
+        });
+    });
+};
+var test_ticket_automation_assignment_and_optimization = function () { return __awaiter(void 0, void 0, void 0, function () {
+    var users, journey, foregroundTestCounter, testForegroundTicket, backgroundTestCounter, testBackgroundTicket, enduser, _a, _b;
+    return __generator(this, function (_c) {
+        switch (_c.label) {
+            case 0:
+                log_header("Ticket Automation / Assignment Tests");
+                return [4 /*yield*/, sdk.api.users.getSome()];
+            case 1:
+                users = _c.sent();
+                if (users.length < 3)
+                    throw new Error("Must have at least 3 users to detect invalid assignment");
+                return [4 /*yield*/, sdk.api.users.updateOne(sdk.userInfo.id, { tags: ['tag1', 'tag2'] })];
+            case 2:
+                _c.sent();
+                return [4 /*yield*/, sdk.api.users.updateOne(sdkNonAdmin.userInfo.id, { tags: ['tag1', 'tag3'] })];
+            case 3:
+                _c.sent();
+                return [4 /*yield*/, sdk.api.journeys.createOne({ title: "Testing" })];
+            case 4:
+                journey = _c.sent();
+                foregroundTestCounter = 0;
+                testForegroundTicket = function (_a) {
+                    var assignedTo = _a.assignedTo, info = _a.info, validOwners = _a.validOwners, enduser = _a.enduser, closedForReason = _a.closedForReason, testDelayedChild = _a.testDelayedChild;
+                    return __awaiter(void 0, void 0, void 0, function () {
+                        var e, _b, step, statusStep, child, ticket;
+                        var _c;
+                        return __generator(this, function (_d) {
+                            switch (_d.label) {
+                                case 0:
+                                    _b = enduser;
+                                    if (_b) return [3 /*break*/, 2];
+                                    return [4 /*yield*/, sdk.api.endusers.createOne({ assignedTo: assignedTo, journeys: (_c = {}, _c[journey.id] = '', _c) })];
+                                case 1:
+                                    _b = (_d.sent());
+                                    _d.label = 2;
+                                case 2:
+                                    e = _b;
+                                    return [4 /*yield*/, sdk.api.automation_steps.createOne({
+                                            action: { type: 'createTicket', info: __assign(__assign({}, info), { title: 'background ticket' }) },
+                                            events: [{
+                                                    type: 'ticketCompleted',
+                                                    info: closedForReason ? { automationStepId: PLACEHOLDER_ID, closedForReason: closedForReason } : { automationStepId: PLACEHOLDER_ID }
+                                                }],
+                                            journeyId: journey.id,
+                                        })];
+                                case 3:
+                                    step = _d.sent();
+                                    return [4 /*yield*/, sdk.api.automation_steps.createOne({
+                                            action: { type: 'setEnduserStatus', info: { status: 'Test Status' } },
+                                            events: [{
+                                                    type: 'ticketCompleted',
+                                                    info: closedForReason ? { automationStepId: PLACEHOLDER_ID, closedForReason: closedForReason } : { automationStepId: PLACEHOLDER_ID }
+                                                }],
+                                            journeyId: journey.id,
+                                        })];
+                                case 4:
+                                    statusStep = _d.sent();
+                                    return [4 /*yield*/, sdk.api.automation_steps.createOne({
+                                            action: { type: 'setEnduserStatus', info: { status: 'Test Status' } },
+                                            events: [{
+                                                    type: 'afterAction',
+                                                    info: {
+                                                        automationStepId: step.id,
+                                                        delay: 0, delayInMS: 0, unit: 'Days',
+                                                    }
+                                                }],
+                                            journeyId: journey.id,
+                                        })];
+                                case 5:
+                                    child = _d.sent();
+                                    return [4 /*yield*/, sdk.api.tickets.createOne({
+                                            title: 'foreground ticket',
+                                            enduserId: e.id,
+                                            automationStepId: PLACEHOLDER_ID,
+                                            journeyId: journey.id,
+                                            owner: validOwners[0],
+                                            closedForReason: closedForReason,
+                                        })];
+                                case 6:
+                                    ticket = _d.sent();
+                                    return [4 /*yield*/, async_test("Foreground ticket assignment ".concat(++foregroundTestCounter), function () { return sdk.api.tickets.close_ticket({ ticketId: ticket.id, closedForReason: closedForReason }); }, { onResult: function (_a) {
+                                                var generated = _a.generated;
+                                                return !!(generated === null || generated === void 0 ? void 0 : generated.owner) && validOwners.includes(generated.owner);
+                                            } })];
+                                case 7:
+                                    _d.sent();
+                                    return [4 /*yield*/, async_test("Foreground ticket nop, no duplicates", function () { return sdk.api.automated_actions.getSome({ filter: { automationStepId: step.id } }); }, { onResult: function (steps) { return steps.length === 1 && !!steps[0].isNOP; } })];
+                                case 8:
+                                    _d.sent();
+                                    return [4 /*yield*/, async_test("Background action queued, no duplicates", function () { return sdk.api.automated_actions.getSome({ filter: { automationStepId: statusStep.id } }); }, {
+                                            onResult: function (steps) { return steps.length === 1 && !steps[0].isNOP; }
+                                        })
+                                        // verify that ticket generated by close_ticket goes on to generate its own delayed actions
+                                    ];
+                                case 9:
+                                    _d.sent();
+                                    if (!testDelayedChild) return [3 /*break*/, 11];
+                                    return [4 /*yield*/, async_test("Delayed child ticket", function () { return pollForResults(function () { return sdk.api.automated_actions.getSome({ filter: { automationStepId: child.id } }); }); }, { onResult: function (steps) { return steps.length === 1 && !steps[0].isNOP; } })];
+                                case 10:
+                                    _d.sent();
+                                    _d.label = 11;
+                                case 11: return [4 /*yield*/, Promise.all([
+                                        sdk.api.endusers.deleteOne(e.id),
+                                        sdk.api.automation_steps.deleteOne(step.id),
+                                        sdk.api.automation_steps.deleteOne(statusStep.id),
+                                        sdk.api.automation_steps.deleteOne(child.id),
+                                    ])];
+                                case 12:
+                                    _d.sent();
+                                    return [2 /*return*/];
+                            }
+                        });
+                    });
+                };
+                return [4 /*yield*/, testForegroundTicket({
+                        assignedTo: [],
+                        info: {
+                            assignmentStrategy: { type: 'default', info: {} },
+                            defaultAssignee: sdk.userInfo.id
+                        },
+                        validOwners: [sdk.userInfo.id],
+                        testDelayedChild: true,
+                    })];
+            case 5:
+                _c.sent();
+                return [4 /*yield*/, testForegroundTicket({
+                        assignedTo: [],
+                        info: {
+                            assignmentStrategy: { type: 'default', info: {} },
+                            defaultAssignee: sdk.userInfo.id
+                        },
+                        validOwners: [sdk.userInfo.id],
+                        closedForReason: "closedForReason test",
+                        testDelayedChild: true,
+                    })];
+            case 6:
+                _c.sent();
+                return [4 /*yield*/, testForegroundTicket({
+                        assignedTo: [],
+                        info: {
+                            assignmentStrategy: { type: 'default', info: {} },
+                            defaultAssignee: sdkNonAdmin.userInfo.id
+                        },
+                        validOwners: [sdkNonAdmin.userInfo.id],
+                    })];
+            case 7:
+                _c.sent();
+                return [4 /*yield*/, testForegroundTicket({
+                        assignedTo: [],
+                        info: {
+                            assignmentStrategy: { type: 'previous-owner', info: {} },
+                            defaultAssignee: sdk.userInfo.id
+                        },
+                        validOwners: [sdkNonAdmin.userInfo.id],
+                    })];
+            case 8:
+                _c.sent();
+                return [4 /*yield*/, testForegroundTicket({
+                        assignedTo: [sdkNonAdmin.userInfo.id, sdk.userInfo.id],
+                        info: {
+                            assignmentStrategy: { type: 'care-team-primary', info: {} },
+                            defaultAssignee: sdk.userInfo.id
+                        },
+                        validOwners: [sdkNonAdmin.userInfo.id],
+                    })];
+            case 9:
+                _c.sent();
+                return [4 /*yield*/, testForegroundTicket({
+                        assignedTo: [sdkNonAdmin.userInfo.id, sdk.userInfo.id],
+                        info: {
+                            assignmentStrategy: { type: 'care-team-random', info: {} },
+                            defaultAssignee: sdk.userInfo.id
+                        },
+                        validOwners: [sdkNonAdmin.userInfo.id, sdk.userInfo.id],
+                    })];
+            case 10:
+                _c.sent();
+                return [4 /*yield*/, testForegroundTicket({
+                        assignedTo: [sdkNonAdmin.userInfo.id, sdk.userInfo.id],
+                        info: {
+                            assignmentStrategy: { type: 'by-tags', info: { qualifier: 'One Of', values: ['tag1'] } },
+                            defaultAssignee: sdkNonAdmin.userInfo.id,
+                        },
+                        validOwners: [sdk.userInfo.id, sdkNonAdmin.userInfo.id,],
+                    })];
+            case 11:
+                _c.sent();
+                return [4 /*yield*/, testForegroundTicket({
+                        assignedTo: [sdkNonAdmin.userInfo.id, sdk.userInfo.id],
+                        info: {
+                            assignmentStrategy: { type: 'by-tags', info: { qualifier: 'One Of', values: ['tag2'] } },
+                            defaultAssignee: sdkNonAdmin.userInfo.id
+                        },
+                        validOwners: [sdk.userInfo.id],
+                    })];
+            case 12:
+                _c.sent();
+                return [4 /*yield*/, testForegroundTicket({
+                        assignedTo: [],
+                        info: {
+                            assignmentStrategy: { type: 'by-tags', info: { qualifier: 'One Of', values: ['tag3'] } },
+                            defaultAssignee: sdk.userInfo.id
+                        },
+                        validOwners: [sdkNonAdmin.userInfo.id],
+                    })];
+            case 13:
+                _c.sent();
+                backgroundTestCounter = 0;
+                testBackgroundTicket = function (_a) {
+                    var assignedTo = _a.assignedTo, info = _a.info, validOwners = _a.validOwners, enduser = _a.enduser;
+                    return __awaiter(void 0, void 0, void 0, function () {
+                        var e, _b;
+                        return __generator(this, function (_c) {
+                            switch (_c.label) {
+                                case 0:
+                                    _b = enduser;
+                                    if (_b) return [3 /*break*/, 2];
+                                    return [4 /*yield*/, sdk.api.endusers.createOne({ assignedTo: assignedTo })];
+                                case 1:
+                                    _b = (_c.sent());
+                                    _c.label = 2;
+                                case 2:
+                                    e = _b;
+                                    return [4 /*yield*/, sdk.api.automated_actions.createOne({
+                                            action: { type: 'createTicket', info: __assign(__assign({}, info), { title: 'background ticket' }) },
+                                            automationStepId: PLACEHOLDER_ID,
+                                            enduserId: e.id,
+                                            event: { type: 'afterAction', info: { automationStepId: PLACEHOLDER_ID, delay: 0, delayInMS: 0, unit: 'Days' } },
+                                            journeyId: journey.id,
+                                            status: 'active',
+                                            processAfter: Date.now(),
+                                        })];
+                                case 3:
+                                    _c.sent();
+                                    return [4 /*yield*/, async_test("Background ticket assignment ".concat(++backgroundTestCounter), function () { return pollForResults(function () { return sdk.api.tickets.getSome({ filter: { enduserId: e.id, title: 'background ticket' } }); }); }, { onResult: function (ts) { return ts.length === 1 && !!ts[0].owner && validOwners.includes(ts[0].owner); } })];
+                                case 4:
+                                    _c.sent();
+                                    return [4 /*yield*/, sdk.api.endusers.deleteOne(e.id)];
+                                case 5:
+                                    _c.sent();
+                                    return [2 /*return*/];
+                            }
+                        });
+                    });
+                };
+                return [4 /*yield*/, testBackgroundTicket({
+                        assignedTo: [],
+                        info: {
+                            assignmentStrategy: { type: 'default', info: {} },
+                            defaultAssignee: sdk.userInfo.id
+                        },
+                        validOwners: [sdk.userInfo.id],
+                    })];
+            case 14:
+                _c.sent();
+                return [4 /*yield*/, testBackgroundTicket({
+                        assignedTo: [],
+                        info: {
+                            assignmentStrategy: { type: 'default', info: {} },
+                            defaultAssignee: sdkNonAdmin.userInfo.id
+                        },
+                        validOwners: [sdkNonAdmin.userInfo.id],
+                    })
+                    // ticket needs existing enduser, previous owner for test to work
+                ];
+            case 15:
+                _c.sent();
+                return [4 /*yield*/, sdk.api.endusers.createOne({ fname: 'previous-owner-test' })];
+            case 16:
+                enduser = _c.sent();
+                return [4 /*yield*/, sdk.api.tickets.createOne({
+                        // title should be different than 'background test' so it doesn't create false positive test
+                        title: 'previous-owner-test', enduserId: enduser.id, journeyId: journey.id, owner: sdkNonAdmin.userInfo.id
+                    })];
+            case 17:
+                _c.sent();
+                return [4 /*yield*/, testBackgroundTicket({
+                        assignedTo: [],
+                        enduser: enduser,
+                        info: {
+                            assignmentStrategy: { type: 'previous-owner', info: {} },
+                            defaultAssignee: sdk.userInfo.id
+                        },
+                        validOwners: [sdkNonAdmin.userInfo.id],
+                    })];
+            case 18:
+                _c.sent();
+                return [4 /*yield*/, testBackgroundTicket({
+                        assignedTo: [sdkNonAdmin.userInfo.id, sdk.userInfo.id],
+                        info: {
+                            assignmentStrategy: { type: 'care-team-primary', info: {} },
+                            defaultAssignee: sdk.userInfo.id
+                        },
+                        validOwners: [sdkNonAdmin.userInfo.id],
+                    })];
+            case 19:
+                _c.sent();
+                return [4 /*yield*/, testBackgroundTicket({
+                        assignedTo: [sdkNonAdmin.userInfo.id, sdk.userInfo.id],
+                        info: {
+                            assignmentStrategy: { type: 'care-team-random', info: {} },
+                            defaultAssignee: sdk.userInfo.id
+                        },
+                        validOwners: [sdkNonAdmin.userInfo.id, sdk.userInfo.id],
+                    })];
+            case 20:
+                _c.sent();
+                return [4 /*yield*/, testBackgroundTicket({
+                        assignedTo: [sdkNonAdmin.userInfo.id, sdk.userInfo.id],
+                        info: {
+                            assignmentStrategy: { type: 'by-tags', info: { qualifier: 'One Of', values: ['tag1'] } },
+                            defaultAssignee: sdkNonAdmin.userInfo.id,
+                        },
+                        validOwners: [sdk.userInfo.id, sdkNonAdmin.userInfo.id,],
+                    })];
+            case 21:
+                _c.sent();
+                return [4 /*yield*/, testBackgroundTicket({
+                        assignedTo: [sdkNonAdmin.userInfo.id, sdk.userInfo.id],
+                        info: {
+                            assignmentStrategy: { type: 'by-tags', info: { qualifier: 'One Of', values: ['tag2'] } },
+                            defaultAssignee: sdkNonAdmin.userInfo.id
+                        },
+                        validOwners: [sdk.userInfo.id],
+                    })];
+            case 22:
+                _c.sent();
+                return [4 /*yield*/, testBackgroundTicket({
+                        assignedTo: [],
+                        info: {
+                            assignmentStrategy: { type: 'by-tags', info: { qualifier: 'One Of', values: ['tag3'] } },
+                            defaultAssignee: sdk.userInfo.id
+                        },
+                        validOwners: [sdkNonAdmin.userInfo.id],
+                    })];
+            case 23:
+                _c.sent();
+                _b = (_a = Promise).all;
+                return [4 /*yield*/, sdk.api.journeys.deleteOne(journey.id)];
+            case 24: return [2 /*return*/, _b.apply(_a, [[
+                        _c.sent()
+                    ]])];
+        }
+    });
+}); };
 var NO_TEST = function () { };
 var tests = {
     phone_trees: NO_TEST,
@@ -6106,7 +6480,7 @@ var validate_schema = function () {
                 _k.sent();
                 _k.label = 2;
             case 2:
-                _k.trys.push([2, 34, , 35]);
+                _k.trys.push([2, 35, , 36]);
                 return [4 /*yield*/, validate_schema()];
             case 3:
                 _k.sent();
@@ -6140,80 +6514,83 @@ var validate_schema = function () {
                 return [4 /*yield*/, multi_tenant_tests()]; // should come right after setup tests
             case 9:
                 _k.sent(); // should come right after setup tests
-                return [4 /*yield*/, role_based_access_tests()];
+                return [4 /*yield*/, test_ticket_automation_assignment_and_optimization()];
             case 10:
                 _k.sent();
-                return [4 /*yield*/, automation_trigger_tests()];
+                return [4 /*yield*/, role_based_access_tests()];
             case 11:
                 _k.sent();
-                return [4 /*yield*/, enduser_session_tests()];
+                return [4 /*yield*/, automation_trigger_tests()];
             case 12:
                 _k.sent();
-                return [4 /*yield*/, nextReminderInMS_tests()];
+                return [4 /*yield*/, enduser_session_tests()];
             case 13:
                 _k.sent();
-                return [4 /*yield*/, search_tests()];
+                return [4 /*yield*/, nextReminderInMS_tests()];
             case 14:
                 _k.sent();
-                return [4 /*yield*/, wait_for_trigger_tests()];
+                return [4 /*yield*/, search_tests()];
             case 15:
                 _k.sent();
-                return [4 /*yield*/, pdf_generation()];
+                return [4 /*yield*/, wait_for_trigger_tests()];
             case 16:
                 _k.sent();
-                return [4 /*yield*/, remove_from_journey_on_incoming_comms_tests()];
+                return [4 /*yield*/, pdf_generation()];
             case 17:
                 _k.sent();
-                return [4 /*yield*/, rate_limit_tests()];
+                return [4 /*yield*/, remove_from_journey_on_incoming_comms_tests()];
             case 18:
                 _k.sent();
-                return [4 /*yield*/, merge_enduser_tests()];
+                return [4 /*yield*/, rate_limit_tests()];
             case 19:
                 _k.sent();
-                return [4 /*yield*/, self_serve_appointment_booking_tests()];
+                return [4 /*yield*/, merge_enduser_tests()];
             case 20:
                 _k.sent();
-                return [4 /*yield*/, auto_reply_tests()];
+                return [4 /*yield*/, self_serve_appointment_booking_tests()];
             case 21:
                 _k.sent();
-                return [4 /*yield*/, sub_organization_enduser_tests()];
+                return [4 /*yield*/, auto_reply_tests()];
             case 22:
                 _k.sent();
-                return [4 /*yield*/, sub_organization_tests()];
+                return [4 /*yield*/, sub_organization_enduser_tests()];
             case 23:
                 _k.sent();
-                return [4 /*yield*/, filter_by_date_tests()];
+                return [4 /*yield*/, sub_organization_tests()];
             case 24:
                 _k.sent();
-                return [4 /*yield*/, generate_user_auth_tests()];
+                return [4 /*yield*/, filter_by_date_tests()];
             case 25:
                 _k.sent();
-                return [4 /*yield*/, generateEnduserAuthTests()];
+                return [4 /*yield*/, generate_user_auth_tests()];
             case 26:
                 _k.sent();
-                return [4 /*yield*/, public_form_tests()];
+                return [4 /*yield*/, generateEnduserAuthTests()];
             case 27:
                 _k.sent();
-                return [4 /*yield*/, badInputTests()];
+                return [4 /*yield*/, public_form_tests()];
             case 28:
                 _k.sent();
-                return [4 /*yield*/, filterTests()];
+                return [4 /*yield*/, badInputTests()];
             case 29:
                 _k.sent();
-                return [4 /*yield*/, updatesTests()];
+                return [4 /*yield*/, filterTests()];
             case 30:
                 _k.sent();
-                return [4 /*yield*/, threadKeyTests()];
+                return [4 /*yield*/, updatesTests()];
             case 31:
                 _k.sent();
-                return [4 /*yield*/, enduserAccessTests()];
+                return [4 /*yield*/, threadKeyTests()];
             case 32:
                 _k.sent();
-                return [4 /*yield*/, enduser_redaction_tests()];
+                return [4 /*yield*/, enduserAccessTests()];
             case 33:
                 _k.sent();
-                return [3 /*break*/, 35];
+                return [4 /*yield*/, enduser_redaction_tests()];
             case 34:
+                _k.sent();
+                return [3 /*break*/, 36];
+            case 35:
                 err_1 = _k.sent();
                 console.error("Failed during custom test");
                 if (err_1.message && err_1.info) {
@@ -6223,18 +6600,18 @@ var validate_schema = function () {
                     console.error(err_1);
                 }
                 process.exit(1);
-                return [3 /*break*/, 35];
-            case 35:
+                return [3 /*break*/, 36];
+            case 36:
                 _a = schema;
                 _b = [];
                 for (_c in _a)
                     _b.push(_c);
                 _i = 0;
-                _k.label = 36;
-            case 36:
-                if (!(_i < _b.length)) return [3 /*break*/, 39];
+                _k.label = 37;
+            case 37:
+                if (!(_i < _b.length)) return [3 /*break*/, 40];
                 _c = _b[_i];
-                if (!(_c in _a)) return [3 /*break*/, 38];
+                if (!(_c in _a)) return [3 /*break*/, 39];
                 n = _c;
                 returnValidation = (_j = (_h = schema[n].customActions) === null || _h === void 0 ? void 0 : _h.create) === null || _j === void 0 ? void 0 : _j.returns;
                 return [4 /*yield*/, run_generated_tests({
@@ -6245,41 +6622,41 @@ var validate_schema = function () {
                             create: returnValidation // ModelFields<ClientModel>,
                         }
                     })];
-            case 37:
-                _k.sent();
-                _k.label = 38;
             case 38:
-                _i++;
-                return [3 /*break*/, 36];
+                _k.sent();
+                _k.label = 39;
             case 39:
+                _i++;
+                return [3 /*break*/, 37];
+            case 40:
                 _d = tests;
                 _e = [];
                 for (_f in _d)
                     _e.push(_f);
                 _g = 0;
-                _k.label = 40;
-            case 40:
-                if (!(_g < _e.length)) return [3 /*break*/, 45];
-                _f = _e[_g];
-                if (!(_f in _d)) return [3 /*break*/, 44];
-                t = _f;
                 _k.label = 41;
             case 41:
-                _k.trys.push([41, 43, , 44]);
-                return [4 /*yield*/, tests[t]()];
+                if (!(_g < _e.length)) return [3 /*break*/, 46];
+                _f = _e[_g];
+                if (!(_f in _d)) return [3 /*break*/, 45];
+                t = _f;
+                _k.label = 42;
             case 42:
-                _k.sent();
-                return [3 /*break*/, 44];
+                _k.trys.push([42, 44, , 45]);
+                return [4 /*yield*/, tests[t]()];
             case 43:
+                _k.sent();
+                return [3 /*break*/, 45];
+            case 44:
                 err_2 = _k.sent();
                 console.error("Error running test:");
                 console.error(err_2);
                 process.exit(1);
-                return [3 /*break*/, 44];
-            case 44:
-                _g++;
-                return [3 /*break*/, 40];
+                return [3 /*break*/, 45];
             case 45:
+                _g++;
+                return [3 /*break*/, 41];
+            case 46:
                 process.exit();
                 return [2 /*return*/];
         }