@talkpilot/core-db 1.3.77 → 1.3.78

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (288) hide show
  1. package/.cursor/rules/development.mdc +65 -65
  2. package/AGENTS.md +49 -49
  3. package/DEVELOPMENT.md +141 -141
  4. package/README.md +818 -817
  5. package/dist/index.d.ts +1 -0
  6. package/dist/index.d.ts.map +1 -1
  7. package/dist/index.js +1 -0
  8. package/dist/index.js.map +1 -1
  9. package/dist/municipal/index.d.ts +1 -0
  10. package/dist/municipal/index.d.ts.map +1 -1
  11. package/dist/municipal/index.js +1 -0
  12. package/dist/municipal/index.js.map +1 -1
  13. package/dist/municipal/muniIssues/index.d.ts +2 -2
  14. package/dist/municipal/muniIssues/index.d.ts.map +1 -1
  15. package/dist/municipal/muniIssues/index.js +1 -2
  16. package/dist/municipal/muniIssues/index.js.map +1 -1
  17. package/dist/municipal/muniIssues/muniIssues.constants.d.ts +0 -2
  18. package/dist/municipal/muniIssues/muniIssues.constants.d.ts.map +1 -1
  19. package/dist/municipal/muniIssues/muniIssues.constants.js +1 -8
  20. package/dist/municipal/muniIssues/muniIssues.constants.js.map +1 -1
  21. package/dist/municipal/muniIssues/muniIssues.getters.d.ts +1 -6
  22. package/dist/municipal/muniIssues/muniIssues.getters.d.ts.map +1 -1
  23. package/dist/municipal/muniIssues/muniIssues.getters.js +1 -31
  24. package/dist/municipal/muniIssues/muniIssues.getters.js.map +1 -1
  25. package/dist/municipal/muniIssues/muniIssues.schema.d.ts.map +1 -1
  26. package/dist/municipal/muniIssues/muniIssues.schema.js +0 -13
  27. package/dist/municipal/muniIssues/muniIssues.schema.js.map +1 -1
  28. package/dist/municipal/muniIssues/muniIssues.setters.d.ts +1 -5
  29. package/dist/municipal/muniIssues/muniIssues.setters.d.ts.map +1 -1
  30. package/dist/municipal/muniIssues/muniIssues.setters.js +2 -39
  31. package/dist/municipal/muniIssues/muniIssues.setters.js.map +1 -1
  32. package/dist/municipal/muniIssues/muniIssues.types.d.ts +2 -23
  33. package/dist/municipal/muniIssues/muniIssues.types.d.ts.map +1 -1
  34. package/dist/municipal/residents/index.d.ts +5 -0
  35. package/dist/municipal/residents/index.d.ts.map +1 -0
  36. package/dist/municipal/residents/index.js +24 -0
  37. package/dist/municipal/residents/index.js.map +1 -0
  38. package/dist/municipal/residents/residents.constants.d.ts +3 -0
  39. package/dist/municipal/residents/residents.constants.d.ts.map +1 -0
  40. package/dist/municipal/residents/residents.constants.js +6 -0
  41. package/dist/municipal/residents/residents.constants.js.map +1 -0
  42. package/dist/municipal/residents/residents.getters.d.ts +9 -0
  43. package/dist/municipal/residents/residents.getters.d.ts.map +1 -0
  44. package/dist/municipal/residents/residents.getters.js +32 -0
  45. package/dist/municipal/residents/residents.getters.js.map +1 -0
  46. package/dist/municipal/residents/residents.schema.d.ts +4 -0
  47. package/dist/municipal/residents/residents.schema.d.ts.map +1 -0
  48. package/dist/municipal/residents/residents.schema.js +29 -0
  49. package/dist/municipal/residents/residents.schema.js.map +1 -0
  50. package/dist/municipal/residents/residents.types.d.ts +15 -0
  51. package/dist/municipal/residents/residents.types.d.ts.map +1 -0
  52. package/dist/municipal/residents/residents.types.js +3 -0
  53. package/dist/municipal/residents/residents.types.js.map +1 -0
  54. package/dist/talkpilot/calls/calls.types.d.ts +12 -0
  55. package/dist/talkpilot/calls/calls.types.d.ts.map +1 -1
  56. package/dist/talkpilot/flows/flows.schema.d.ts +28 -0
  57. package/dist/talkpilot/flows/flows.schema.d.ts.map +1 -1
  58. package/dist/talkpilot/flows/flows.schema.js +16 -0
  59. package/dist/talkpilot/flows/flows.schema.js.map +1 -1
  60. package/dist/talkpilot/flows/flows.types.d.ts +8 -0
  61. package/dist/talkpilot/flows/flows.types.d.ts.map +1 -1
  62. package/dist/talkpilot/subscriptions/subscriptions.utils.d.ts +4 -0
  63. package/dist/talkpilot/subscriptions/subscriptions.utils.d.ts.map +1 -0
  64. package/dist/talkpilot/subscriptions/subscriptions.utils.js +20 -0
  65. package/dist/talkpilot/subscriptions/subscriptions.utils.js.map +1 -0
  66. package/dist/test-utils/factories/index.d.ts +1 -0
  67. package/dist/test-utils/factories/index.d.ts.map +1 -1
  68. package/dist/test-utils/factories/index.js +1 -0
  69. package/dist/test-utils/factories/index.js.map +1 -1
  70. package/dist/test-utils/factories/municipal/residents.d.ts +5 -0
  71. package/dist/test-utils/factories/municipal/residents.d.ts.map +1 -0
  72. package/dist/test-utils/factories/municipal/residents.js +22 -0
  73. package/dist/test-utils/factories/municipal/residents.js.map +1 -0
  74. package/jest.config.js +20 -20
  75. package/package.json +46 -46
  76. package/src/__tests__/setup.ts +20 -20
  77. package/src/bulkWrite/__tests__/bulkWrite.spec.ts +65 -65
  78. package/src/bulkWrite/bulkWrite.ops.ts +45 -45
  79. package/src/bulkWrite/bulkWrite.types.ts +4 -4
  80. package/src/bulkWrite/index.ts +2 -2
  81. package/src/config.ts +9 -9
  82. package/src/configuration/index.ts +17 -17
  83. package/src/configuration/internalModels/index.ts +3 -3
  84. package/src/configuration/internalModels/internalModels.constants.ts +1 -1
  85. package/src/configuration/internalModels/internalModels.getters.ts +33 -33
  86. package/src/configuration/internalModels/internalModels.types.ts +12 -12
  87. package/src/configuration/models/__tests__/models.getters.spec.ts +67 -67
  88. package/src/configuration/models/index.ts +27 -27
  89. package/src/configuration/models/models.constants.ts +20 -20
  90. package/src/configuration/models/models.getters.ts +71 -71
  91. package/src/configuration/models/models.types.ts +80 -80
  92. package/src/configuration/mongodb-client.ts +62 -62
  93. package/src/configuration/prompts/index.ts +2 -2
  94. package/src/configuration/prompts/prompts.getters.ts +49 -49
  95. package/src/configuration/prompts/prompts.types.ts +11 -11
  96. package/src/connection.ts +81 -81
  97. package/src/index.ts +48 -47
  98. package/src/municipal/__tests__/validation.spec.ts +62 -62
  99. package/src/municipal/cities/cities.getters.ts +50 -50
  100. package/src/municipal/cities/cities.types.ts +11 -11
  101. package/src/municipal/cities/index.ts +2 -2
  102. package/src/municipal/departmentsSubjects/__tests__/departmentsSubjects.spec.ts +272 -272
  103. package/src/municipal/departmentsSubjects/departmentsSubjects.getters.ts +317 -317
  104. package/src/municipal/departmentsSubjects/departmentsSubjects.types.ts +73 -73
  105. package/src/municipal/departmentsSubjects/index.ts +9 -9
  106. package/src/municipal/index.ts +23 -22
  107. package/src/municipal/mongodb-client.ts +61 -61
  108. package/src/municipal/muniIssues/__tests__/muniIssues.setters.spec.ts +94 -167
  109. package/src/municipal/muniIssues/__tests__/muniIssues.setup.spec.ts +92 -93
  110. package/src/municipal/muniIssues/index.ts +17 -22
  111. package/src/municipal/muniIssues/muniIssues.constants.ts +18 -26
  112. package/src/municipal/muniIssues/muniIssues.getters.ts +24 -68
  113. package/src/municipal/muniIssues/muniIssues.schema.ts +66 -80
  114. package/src/municipal/muniIssues/muniIssues.setters.ts +24 -80
  115. package/src/municipal/muniIssues/muniIssues.setup.ts +65 -65
  116. package/src/municipal/muniIssues/muniIssues.types.ts +37 -68
  117. package/src/municipal/residents/__tests__/residents.spec.ts +92 -0
  118. package/src/municipal/residents/index.ts +4 -0
  119. package/src/municipal/residents/residents.constants.ts +2 -0
  120. package/src/municipal/residents/residents.getters.ts +42 -0
  121. package/src/municipal/residents/residents.schema.ts +28 -0
  122. package/src/municipal/residents/residents.types.ts +17 -0
  123. package/src/municipal/streets/__tests__/streets.spec.ts +253 -253
  124. package/src/municipal/streets/index.ts +2 -2
  125. package/src/municipal/streets/streets.getters.ts +140 -140
  126. package/src/municipal/streets/streets.types.ts +19 -19
  127. package/src/municipal/systemInstructions/__tests__/getters.spec.ts +113 -113
  128. package/src/municipal/systemInstructions/__tests__/setters.spec.ts +274 -274
  129. package/src/municipal/systemInstructions/index.ts +7 -7
  130. package/src/municipal/systemInstructions/instructions.getters.ts +57 -57
  131. package/src/municipal/systemInstructions/instructions.setters.ts +119 -119
  132. package/src/municipal/systemInstructions/instructions.types.ts +30 -30
  133. package/src/municipal/tickets/__tests__/tickets.getters.spec.ts +30 -30
  134. package/src/municipal/tickets/__tests__/tickets.statistics.spec.ts +99 -99
  135. package/src/municipal/tickets/index.ts +9 -9
  136. package/src/municipal/tickets/tickets.constants.ts +8 -8
  137. package/src/municipal/tickets/tickets.getters.ts +121 -121
  138. package/src/municipal/tickets/tickets.statistics.aggregation.ts +110 -110
  139. package/src/municipal/tickets/tickets.statistics.getters.ts +145 -145
  140. package/src/municipal/tickets/tickets.types.ts +54 -54
  141. package/src/municipal/utils/types.ts +11 -11
  142. package/src/talkpilot/__tests__/db.spec.ts +38 -38
  143. package/src/talkpilot/__tests__/mongodb-client.spec.ts +18 -18
  144. package/src/talkpilot/__tests__/validation.spec.ts +68 -68
  145. package/src/talkpilot/agents/__tests__/agents.getters.spec.ts +29 -29
  146. package/src/talkpilot/agents/agents.getters.ts +34 -34
  147. package/src/talkpilot/agents/agents.types.ts +14 -14
  148. package/src/talkpilot/agents/index.ts +2 -2
  149. package/src/talkpilot/backgroundToolResults/__tests__/backgroundToolResults.getters.spec.ts +147 -147
  150. package/src/talkpilot/backgroundToolResults/backgroundToolResults.getters.ts +65 -65
  151. package/src/talkpilot/backgroundToolResults/backgroundToolResults.types.ts +23 -23
  152. package/src/talkpilot/backgroundToolResults/index.ts +2 -2
  153. package/src/talkpilot/callTokenUsage/__tests__/callTokenUsage.getters.spec.ts +57 -57
  154. package/src/talkpilot/callTokenUsage/callTokenUsage.getters.ts +42 -42
  155. package/src/talkpilot/callTokenUsage/callTokenUsage.types.ts +28 -28
  156. package/src/talkpilot/callTokenUsage/index.ts +2 -2
  157. package/src/talkpilot/calls/__tests__/callStats.utils.spec.ts +128 -128
  158. package/src/talkpilot/calls/__tests__/calls.dashboard.spec.ts +229 -229
  159. package/src/talkpilot/calls/__tests__/calls.spec.ts +471 -471
  160. package/src/talkpilot/calls/__tests__/calls.statistics.spec.ts +483 -483
  161. package/src/talkpilot/calls/calls.constants.ts +49 -49
  162. package/src/talkpilot/calls/calls.getters.ts +277 -277
  163. package/src/talkpilot/calls/calls.statistics.getters.ts +668 -668
  164. package/src/talkpilot/calls/calls.statistics.types.ts +48 -48
  165. package/src/talkpilot/calls/calls.types.ts +164 -151
  166. package/src/talkpilot/calls/dashboard/calls.dashboard.ts +295 -295
  167. package/src/talkpilot/calls/dashboard/calls.dashboard.types.ts +57 -57
  168. package/src/talkpilot/calls/index.ts +6 -6
  169. package/src/talkpilot/clientAudioBuffers/__tests__/clientAudioBuffer.getters.spec.ts +160 -160
  170. package/src/talkpilot/clientAudioBuffers/clientAudioBuffer.getters.ts +117 -117
  171. package/src/talkpilot/clientAudioBuffers/clientsAudioBuffers.types.ts +25 -25
  172. package/src/talkpilot/clientAudioBuffers/index.ts +2 -2
  173. package/src/talkpilot/clients/__tests__/clients.quota.spec.ts +123 -123
  174. package/src/talkpilot/clients/clients.getters.ts +19 -19
  175. package/src/talkpilot/clients/clients.quota.getters.ts +119 -119
  176. package/src/talkpilot/clients/clients.quota.types.ts +27 -27
  177. package/src/talkpilot/clients/clients.types.ts +18 -18
  178. package/src/talkpilot/clients/index.ts +4 -4
  179. package/src/talkpilot/clientsConfig/__tests__/clientsConfig.getters.spec.ts +423 -423
  180. package/src/talkpilot/clientsConfig/__tests__/clientsConfig.spec.ts +212 -212
  181. package/src/talkpilot/clientsConfig/clientsConfig.constants.ts +2 -2
  182. package/src/talkpilot/clientsConfig/clientsConfig.getters.ts +247 -247
  183. package/src/talkpilot/clientsConfig/clientsConfig.types.ts +137 -137
  184. package/src/talkpilot/clientsConfig/index.ts +3 -3
  185. package/src/talkpilot/contextNotes/__tests__/contextNotes.getters.spec.ts +217 -217
  186. package/src/talkpilot/contextNotes/contextNotes.getters.ts +85 -85
  187. package/src/talkpilot/contextNotes/contextNotes.types.ts +20 -20
  188. package/src/talkpilot/contextNotes/index.ts +2 -2
  189. package/src/talkpilot/flows/__tests__/flows.schema.spec.ts +152 -124
  190. package/src/talkpilot/flows/flows.getter.ts +34 -34
  191. package/src/talkpilot/flows/flows.schema.ts +196 -180
  192. package/src/talkpilot/flows/flows.types.ts +220 -211
  193. package/src/talkpilot/flows/index.ts +7 -7
  194. package/src/talkpilot/groups/__tests__/groups.spec.ts +90 -90
  195. package/src/talkpilot/groups/__tests__/phone.utils.spec.ts +32 -32
  196. package/src/talkpilot/groups/groups.getters.ts +30 -30
  197. package/src/talkpilot/groups/groups.types.ts +29 -29
  198. package/src/talkpilot/groups/index.ts +3 -3
  199. package/src/talkpilot/groups/phone.utils.ts +46 -46
  200. package/src/talkpilot/index.ts +32 -32
  201. package/src/talkpilot/leads/index.ts +2 -2
  202. package/src/talkpilot/leads/leads.getter.ts +6 -6
  203. package/src/talkpilot/leads/leads.schema.ts +33 -33
  204. package/src/talkpilot/leads/leads.types.ts +20 -20
  205. package/src/talkpilot/mongodb-client.ts +78 -78
  206. package/src/talkpilot/phone_numbers/__tests__/phone_numbers.spec.ts +530 -530
  207. package/src/talkpilot/phone_numbers/index.ts +2 -2
  208. package/src/talkpilot/phone_numbers/phone_numbers.getter.ts +240 -240
  209. package/src/talkpilot/phone_numbers/phone_numbers.schema.ts +17 -17
  210. package/src/talkpilot/phone_numbers/phone_numbers.types.ts +30 -30
  211. package/src/talkpilot/phone_numbers/phone_numbers.utils.ts +9 -9
  212. package/src/talkpilot/plans/__tests__/plans.spec.ts +70 -70
  213. package/src/talkpilot/plans/index.ts +2 -2
  214. package/src/talkpilot/plans/plans.getters.ts +132 -132
  215. package/src/talkpilot/plans/plans.types.ts +89 -89
  216. package/src/talkpilot/products/__tests__/products.getters.spec.ts +44 -44
  217. package/src/talkpilot/products/index.ts +2 -2
  218. package/src/talkpilot/products/products.getters.ts +12 -12
  219. package/src/talkpilot/products/products.types.ts +9 -9
  220. package/src/talkpilot/results/index.ts +7 -7
  221. package/src/talkpilot/results/results.getter.ts +39 -39
  222. package/src/talkpilot/results/results.schema.ts +25 -25
  223. package/src/talkpilot/results/results.types.ts +34 -34
  224. package/src/talkpilot/retry_analyze/__tests__/retryAnalyze.getters.spec.ts +156 -156
  225. package/src/talkpilot/retry_analyze/index.ts +2 -2
  226. package/src/talkpilot/retry_analyze/retryAnalyze.getters.ts +84 -84
  227. package/src/talkpilot/retry_analyze/retryAnalyze.types.ts +13 -13
  228. package/src/talkpilot/sessions/__tests__/sessions.spec.ts +147 -147
  229. package/src/talkpilot/sessions/index.ts +2 -2
  230. package/src/talkpilot/sessions/sessions.getter.ts +92 -92
  231. package/src/talkpilot/sessions/sessions.schema.ts +34 -34
  232. package/src/talkpilot/sessions/sessions.types.ts +30 -30
  233. package/src/talkpilot/subscriptions/__tests__/subscriptions.getters.utils.spec.ts +45 -45
  234. package/src/talkpilot/subscriptions/index.ts +3 -3
  235. package/src/talkpilot/subscriptions/subscriptions.getters.ts +146 -146
  236. package/src/talkpilot/subscriptions/subscriptions.getters.utils.ts +33 -33
  237. package/src/talkpilot/subscriptions/subscriptions.types.ts +66 -66
  238. package/src/talkpilot/utils/__tests__/query.utils.spec.ts +49 -49
  239. package/src/talkpilot/utils/query.utils.ts +21 -21
  240. package/src/test-utils/db-utils.ts +33 -33
  241. package/src/test-utils/factories/index.ts +19 -18
  242. package/src/test-utils/factories/municipal/cities.ts +16 -16
  243. package/src/test-utils/factories/municipal/departmentsSubjects.ts +37 -37
  244. package/src/test-utils/factories/municipal/muniIssues.ts +32 -32
  245. package/src/test-utils/factories/municipal/residents.ts +20 -0
  246. package/src/test-utils/factories/municipal/streets.ts +22 -22
  247. package/src/test-utils/factories/municipal/tickets.ts +39 -39
  248. package/src/test-utils/factories/talkpilot/agents.ts +19 -19
  249. package/src/test-utils/factories/talkpilot/calls.ts +37 -37
  250. package/src/test-utils/factories/talkpilot/clientAudioBuffers.ts +20 -20
  251. package/src/test-utils/factories/talkpilot/clientsConfig.ts +18 -18
  252. package/src/test-utils/factories/talkpilot/contextNotes.ts +40 -40
  253. package/src/test-utils/factories/talkpilot/flows.ts +33 -33
  254. package/src/test-utils/factories/talkpilot/groups.ts +33 -33
  255. package/src/test-utils/factories/talkpilot/phone_numbers.ts +22 -22
  256. package/src/test-utils/factories/talkpilot/sessions.ts +35 -35
  257. package/src/test-utils/factories/websitalk/knowledgeDocuments.ts +29 -29
  258. package/src/test-utils/factories/websitalk/scanResources.ts +26 -26
  259. package/src/test-utils/factories/websitalk/scans.ts +30 -30
  260. package/src/test-utils/factories/websitalk/websiteUrls.ts +17 -17
  261. package/src/utils/date.utils.ts +126 -126
  262. package/src/utils/shared.types.ts +4 -4
  263. package/src/utils/validation.ts +23 -23
  264. package/src/websitalk/index.ts +18 -18
  265. package/src/websitalk/knowledgeDocuments/__tests__/knowledgeDocuments.spec.ts +238 -238
  266. package/src/websitalk/knowledgeDocuments/index.ts +3 -3
  267. package/src/websitalk/knowledgeDocuments/knowledgeDocuments.constants.ts +26 -26
  268. package/src/websitalk/knowledgeDocuments/knowledgeDocuments.getters.ts +95 -95
  269. package/src/websitalk/knowledgeDocuments/knowledgeDocuments.types.ts +75 -75
  270. package/src/websitalk/mongodb-client.ts +61 -61
  271. package/src/websitalk/scanResources/__tests__/scanResources.spec.ts +267 -267
  272. package/src/websitalk/scanResources/index.ts +4 -4
  273. package/src/websitalk/scanResources/scanResources.constants.ts +60 -60
  274. package/src/websitalk/scanResources/scanResources.getters.ts +128 -128
  275. package/src/websitalk/scanResources/scanResources.types.ts +105 -105
  276. package/src/websitalk/scanResources/scanResources.utils.ts +31 -31
  277. package/src/websitalk/scans/__tests__/scans.spec.ts +362 -362
  278. package/src/websitalk/scans/index.ts +4 -4
  279. package/src/websitalk/scans/scans.constants.ts +18 -18
  280. package/src/websitalk/scans/scans.getters.ts +172 -172
  281. package/src/websitalk/scans/scans.types.ts +58 -58
  282. package/src/websitalk/scans/scans.utils.ts +5 -5
  283. package/src/websitalk/websiteUrls/__tests__/websiteUrls.spec.ts +77 -77
  284. package/src/websitalk/websiteUrls/index.ts +2 -2
  285. package/src/websitalk/websiteUrls/websiteUrls.getters.ts +65 -65
  286. package/src/websitalk/websiteUrls/websiteUrls.types.ts +13 -13
  287. package/tsconfig.json +23 -23
  288. package/src/municipal/muniIssues/__tests__/muniIssues.getters.spec.ts +0 -66
@@ -1,48 +1,48 @@
1
- export type ResolvedTimeBucket = "day" | "week" | "month";
2
-
3
- export type TicketStatusFilter = "opened" | "not_opened";
4
- export type CallRoutingFilter = "ai_only" | "transferred" | "hijacked";
5
-
6
- export type CallsStatsFilter = {
7
- clientId: string;
8
- startStr: string;
9
- endStr: string;
10
- timezone: string;
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- hourFrom?: string; // HH:mm
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- hourTo?: string; // HH:mm
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- callRouting?: CallRoutingFilter[];
14
- /** @deprecated Use callSidTicketCounts instead. */
15
- callSidsWithTickets?: string[];
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- callSidTicketCounts?: Map<string, number>;
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- /** @deprecated Use callSidDraftTicketCounts instead. */
18
- callSidsWithDraftTickets?: string[];
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- callSidDraftTicketCounts?: Map<string, number>;
20
- ticketStatusFilters?: TicketStatusFilter[];
21
- };
22
-
23
- export type CallsSummaryAggregation = {
24
- totalCalls: number;
25
- avgDurationSeconds: number;
26
- openTickets: number;
27
- draftTickets: number;
28
- callsWithTickets?: number;
29
- };
30
-
31
- export type CallsTrendBucket = {
32
- /** Day: YYYY-MM-DD; week: YYYY-MM-DD/YYYY-MM-DD (inclusive, clipped to filter); month: YYYY-MM-01 */
33
- bucket: string;
34
- totalCalls: number;
35
- openTickets: number;
36
- };
37
-
38
- export type CallsHourlyBucket = {
39
- hour: number;
40
- totalCalls: number;
41
- avgCalls: number;
42
- };
43
-
44
- export type CallsRoutingAggregation = {
45
- aiHandled: number;
46
- transferred: number;
47
- hijacked: number;
48
- };
1
+ export type ResolvedTimeBucket = "day" | "week" | "month";
2
+
3
+ export type TicketStatusFilter = "opened" | "not_opened";
4
+ export type CallRoutingFilter = "ai_only" | "transferred" | "hijacked";
5
+
6
+ export type CallsStatsFilter = {
7
+ clientId: string;
8
+ startStr: string;
9
+ endStr: string;
10
+ timezone: string;
11
+ hourFrom?: string; // HH:mm
12
+ hourTo?: string; // HH:mm
13
+ callRouting?: CallRoutingFilter[];
14
+ /** @deprecated Use callSidTicketCounts instead. */
15
+ callSidsWithTickets?: string[];
16
+ callSidTicketCounts?: Map<string, number>;
17
+ /** @deprecated Use callSidDraftTicketCounts instead. */
18
+ callSidsWithDraftTickets?: string[];
19
+ callSidDraftTicketCounts?: Map<string, number>;
20
+ ticketStatusFilters?: TicketStatusFilter[];
21
+ };
22
+
23
+ export type CallsSummaryAggregation = {
24
+ totalCalls: number;
25
+ avgDurationSeconds: number;
26
+ openTickets: number;
27
+ draftTickets: number;
28
+ callsWithTickets?: number;
29
+ };
30
+
31
+ export type CallsTrendBucket = {
32
+ /** Day: YYYY-MM-DD; week: YYYY-MM-DD/YYYY-MM-DD (inclusive, clipped to filter); month: YYYY-MM-01 */
33
+ bucket: string;
34
+ totalCalls: number;
35
+ openTickets: number;
36
+ };
37
+
38
+ export type CallsHourlyBucket = {
39
+ hour: number;
40
+ totalCalls: number;
41
+ avgCalls: number;
42
+ };
43
+
44
+ export type CallsRoutingAggregation = {
45
+ aiHandled: number;
46
+ transferred: number;
47
+ hijacked: number;
48
+ };
@@ -1,151 +1,164 @@
1
- import { ObjectId, Sort, WithId } from "mongodb";
2
- import { TranscriptionSegment } from "../results";
3
- import { LeadProperty } from "../leads";
4
-
5
- import {
6
- CallStatusValues,
7
- CONFERENCE_ROLE_CUSTOMER,
8
- CONFERENCE_ROLE_SUPERVISOR,
9
- } from "./calls.constants";
10
-
11
- export type ConferenceRole =
12
- | typeof CONFERENCE_ROLE_CUSTOMER
13
- | typeof CONFERENCE_ROLE_SUPERVISOR
14
- | null;
15
-
16
- export type CallStatus = (typeof CallStatusValues)[keyof typeof CallStatusValues];
17
-
18
- export type Call = {
19
- callSid: string;
20
- flowId: ObjectId;
21
- clientId: string;
22
- sessionId: ObjectId | null;
23
- runId?: string;
24
- resultId: ObjectId;
25
- customerPhoneNumber: string;
26
- agentPhoneNumber: string;
27
- isIncomingCall: boolean;
28
- isOutgoingCall: boolean;
29
- callLength: number;
30
- transcription?: TranscriptionSegment[];
31
- status?: CallStatus;
32
- leads?: LeadProperty[];
33
- summary?: string;
34
- recordingUrl?: string;
35
- env: string;
36
- updatedAt: Date;
37
- createdAt: Date;
38
- isAnsweredByAnsweringMachine?: boolean;
39
- agentHungUp?: boolean;
40
- endReason?: string;
41
- conferenceName?: string | null;
42
- conferenceSid?: string | null;
43
- conferenceParticipantSid?: string | null;
44
- isConferenceCall?: boolean;
45
- conferenceRole?: ConferenceRole;
46
- redirectedCall?: boolean;
47
- /** Present only on redirected calls: what the dialled leg did. */
48
- redirectCallLog?: RedirectCallLog;
49
- toolExecutions?: ToolExecution[];
50
- transcriptionComparison?: Record<string, TranscriptionSegment[]>;
51
- /** The AI provider's id for the call, if it has one */
52
- aiProviderConversationId?: string;
53
- };
54
-
55
- /**
56
- * The outcome of the <Dial> that transferred a call, reported by Twilio when the
57
- * dialled leg ends. `durationSeconds` is the bridged time, which is 0 when the
58
- * destination never answered.
59
- */
60
- export type RedirectCallLog = {
61
- childCallSid?: string;
62
- to?: string;
63
- status: CallStatus;
64
- durationSeconds: number;
65
- endedAt: Date;
66
- };
67
-
68
- export type ToolExecution = {
69
- toolName: string;
70
- executedAt: Date;
71
- durationMs: number;
72
- args: Record<string, unknown> | { _redacted: true };
73
- meta: ToolExecutionMeta;
74
- status: "success" | "error";
75
- httpStatus?: number;
76
- response?: Record<string, unknown>;
77
- steps?: ToolExecutionStep[];
78
- };
79
-
80
- export type ToolExecutionStepLevel = "info" | "warn" | "error";
81
-
82
- export type ToolExecutionStep = {
83
- timestamp: Date;
84
- label: string;
85
- level: ToolExecutionStepLevel;
86
- data?: Record<string, unknown> | string;
87
- payload?: Record<string, unknown>;
88
- };
89
-
90
- export type ToolExecutionMeta =
91
- | {
92
- kind: "http";
93
- url: string;
94
- method: string;
95
- flowToolId?: string;
96
- runInBackground?: boolean;
97
- sensitive?: boolean;
98
- }
99
- | { kind: "internal" };
100
-
101
- export type CallQueryOptions = {
102
- sort?: Sort;
103
- skip?: number;
104
- limit?: number;
105
- };
106
-
107
- export type CallsFilterParams = {
108
- clientId: string;
109
- callSid?: string;
110
- startDate?: Date;
111
- endDate?: Date;
112
- status?: CallStatus;
113
- customerPhoneNumber?: string;
114
- agentPhoneNumber?: string;
115
- flowId?: string;
116
- runId?: string;
117
- sessionId?: string;
118
- isIncoming?: boolean;
119
- search?: string;
120
- };
121
-
122
- export type ImmutableCallFields =
123
- | "customerPhoneNumber"
124
- | "agentPhoneNumber"
125
- | "isIncomingCall"
126
- | "isOutgoingCall"
127
- | "sessionId"
128
- | "callSid"
129
- | "flowId"
130
- | "clientId"
131
- | "runId"
132
- | "resultId"
133
- | "env"
134
- | "createdAt";
135
-
136
- export type CallUpdateParams = Partial<Omit<Call, ImmutableCallFields>>;
137
-
138
- export type CallDoc = WithId<Call>;
139
-
140
- /** @deprecated use DashboardHeatmapMetric instead */
141
- export type CallsByHour = { hour: number; calls: number };
142
-
143
- export type CountOpts = {
144
- isOutgoingCall?: boolean;
145
- isIncomingCall?: boolean;
146
- };
147
-
148
- export type DateRange = {
149
- since?: Date;
150
- until?: Date;
151
- };
1
+ import { ObjectId, Sort, WithId } from "mongodb";
2
+ import { TranscriptionSegment } from "../results";
3
+ import { LeadProperty } from "../leads";
4
+
5
+ import {
6
+ CallStatusValues,
7
+ CONFERENCE_ROLE_CUSTOMER,
8
+ CONFERENCE_ROLE_SUPERVISOR,
9
+ } from "./calls.constants";
10
+
11
+ export type ConferenceRole =
12
+ | typeof CONFERENCE_ROLE_CUSTOMER
13
+ | typeof CONFERENCE_ROLE_SUPERVISOR
14
+ | null;
15
+
16
+ export type CallStatus = (typeof CallStatusValues)[keyof typeof CallStatusValues];
17
+
18
+ /**
19
+ * Represents the call usage information with details about charging segments and quota impact.
20
+ */
21
+ export type CallUsage = {
22
+ /** Length in minutes of a segment the call is charged by. */
23
+ minutesPerSegment: number;
24
+ /** Segments the call adds to the customer's quota. */
25
+ segments: number;
26
+ };
27
+
28
+ export type Call = {
29
+ callSid: string;
30
+ flowId: ObjectId;
31
+ clientId: string;
32
+ sessionId: ObjectId | null;
33
+ runId?: string;
34
+ resultId: ObjectId;
35
+ customerPhoneNumber: string;
36
+ agentPhoneNumber: string;
37
+ isIncomingCall: boolean;
38
+ isOutgoingCall: boolean;
39
+ callLength: number;
40
+ usage?: CallUsage;
41
+ transcription?: TranscriptionSegment[];
42
+ status?: CallStatus;
43
+ leads?: LeadProperty[];
44
+ summary?: string;
45
+ recordingUrl?: string;
46
+ env: string;
47
+ updatedAt: Date;
48
+ createdAt: Date;
49
+ isAnsweredByAnsweringMachine?: boolean;
50
+ agentHungUp?: boolean;
51
+ endReason?: string;
52
+ conferenceName?: string | null;
53
+ conferenceSid?: string | null;
54
+ conferenceParticipantSid?: string | null;
55
+ isConferenceCall?: boolean;
56
+ conferenceRole?: ConferenceRole;
57
+ redirectedCall?: boolean;
58
+ /** Present only on redirected calls: what the dialled leg did. */
59
+ redirectCallLog?: RedirectCallLog;
60
+ toolExecutions?: ToolExecution[];
61
+ transcriptionComparison?: Record<string, TranscriptionSegment[]>;
62
+ /** The AI provider's id for the call, if it has one */
63
+ aiProviderConversationId?: string;
64
+ };
65
+
66
+ /**
67
+ * The outcome of the <Dial> that transferred a call, reported by Twilio when the
68
+ * dialled leg ends. `durationSeconds` is the bridged time, which is 0 when the
69
+ * destination never answered.
70
+ */
71
+ export type RedirectCallLog = {
72
+ childCallSid?: string;
73
+ to?: string;
74
+ status: CallStatus;
75
+ durationSeconds: number;
76
+ endedAt: Date;
77
+ };
78
+
79
+ export type ToolExecution = {
80
+ toolName: string;
81
+ executedAt: Date;
82
+ durationMs: number;
83
+ args: Record<string, unknown> | { _redacted: true };
84
+ meta: ToolExecutionMeta;
85
+ status: "success" | "error";
86
+ httpStatus?: number;
87
+ response?: Record<string, unknown>;
88
+ steps?: ToolExecutionStep[];
89
+ };
90
+
91
+ export type ToolExecutionStepLevel = "info" | "warn" | "error";
92
+
93
+ export type ToolExecutionStep = {
94
+ timestamp: Date;
95
+ label: string;
96
+ level: ToolExecutionStepLevel;
97
+ data?: Record<string, unknown> | string;
98
+ payload?: Record<string, unknown>;
99
+ };
100
+
101
+ export type ToolExecutionMeta =
102
+ | {
103
+ kind: "http";
104
+ url: string;
105
+ method: string;
106
+ flowToolId?: string;
107
+ runInBackground?: boolean;
108
+ sensitive?: boolean;
109
+ }
110
+ | { kind: "internal" };
111
+
112
+ export type CallQueryOptions = {
113
+ sort?: Sort;
114
+ skip?: number;
115
+ limit?: number;
116
+ };
117
+
118
+ export type CallsFilterParams = {
119
+ clientId: string;
120
+ callSid?: string;
121
+ startDate?: Date;
122
+ endDate?: Date;
123
+ status?: CallStatus;
124
+ customerPhoneNumber?: string;
125
+ agentPhoneNumber?: string;
126
+ flowId?: string;
127
+ runId?: string;
128
+ sessionId?: string;
129
+ isIncoming?: boolean;
130
+ billableCallsFrom?: number;
131
+ billableCallsTo?: number;
132
+ search?: string;
133
+ };
134
+
135
+ export type ImmutableCallFields =
136
+ | "customerPhoneNumber"
137
+ | "agentPhoneNumber"
138
+ | "isIncomingCall"
139
+ | "isOutgoingCall"
140
+ | "sessionId"
141
+ | "callSid"
142
+ | "flowId"
143
+ | "clientId"
144
+ | "runId"
145
+ | "resultId"
146
+ | "env"
147
+ | "createdAt";
148
+
149
+ export type CallUpdateParams = Partial<Omit<Call, ImmutableCallFields>>;
150
+
151
+ export type CallDoc = WithId<Call>;
152
+
153
+ /** @deprecated use DashboardHeatmapMetric instead */
154
+ export type CallsByHour = { hour: number; calls: number };
155
+
156
+ export type CountOpts = {
157
+ isOutgoingCall?: boolean;
158
+ isIncomingCall?: boolean;
159
+ };
160
+
161
+ export type DateRange = {
162
+ since?: Date;
163
+ until?: Date;
164
+ };