@talkpilot/core-db 1.1.14 → 1.1.16

package/dist/municipal/tickets/tickets.getters.js

@@ -1,8 +1,6 @@
 "use strict";
 Object.defineProperty(exports, "__esModule", { value: true });
 exports.clearGuestJwtByCallNumber = exports.updateTicketFilesByCallNumber = exports.findTicketByQuery = exports.deleteTicket = exports.updateTicket = exports.createTicket = exports.getTicketById = exports.findTicketsByCallSid = exports.findTickets = exports.getTicketsCollection = exports.generateTicketId = void 0;
-exports.getTicketsCountByCityAndDateRange = getTicketsCountByCityAndDateRange;
-exports.getTicketsSubjectStats = getTicketsSubjectStats;
 const index_1 = require("../index");
 /**
  * Generate a new ticket ID as a string
@@ -54,132 +52,6 @@ const deleteTicket = async (ticketId) => {
     return result.deletedCount > 0;
 };
 exports.deleteTicket = deleteTicket;
-/**
- * Count tickets by city and date range (createdAt converted to given timezone).
- * Used as "open" tickets count when status is not available.
- */
-async function getTicketsCountByCityAndDateRange(cityName, startStr, endStr, timezone) {
-    const doc = await (0, exports.getTicketsCollection)()
-        .aggregate([
-        { $match: { cityName, callSid: { $exists: true, $nin: [null, ""] } } },
-        {
-            $addFields: {
-                dateLocal: {
-                    $dateToString: { format: "%Y-%m-%d", date: "$createdAt", timezone },
-                },
-            },
-        },
-        { $match: { dateLocal: { $gte: startStr, $lte: endStr } } },
-        { $count: "n" },
-    ])
-        .next();
-    return doc?.n ?? 0;
-}
-/**
- * Count of tickets by department (subject) from departmentsSubjects. Different departments (subject_id) are grouped, and sub-subjects are unified under their department.
- * Date filter: createdAt in [startStr, endStr] (in the given timezone). Fallback to "Unclassified" when no match is found in the lookup.
- */
-async function getTicketsSubjectStats(cityName, startStr, endStr, timezone) {
-    const coll = (0, exports.getTicketsCollection)();
-    const rows = await coll
-        .aggregate([
-        { $match: { cityName } },
-        {
-            $addFields: {
-                dateLocal: {
-                    $dateToString: { format: "%Y-%m-%d", date: "$createdAt", timezone },
-                },
-            },
-        },
-        { $match: { dateLocal: { $gte: startStr, $lte: endStr } } },
-        {
-            $addFields: {
-                effectiveSubjectId: {
-                    $ifNull: [
-                        "$externalCallFields.event_subject_id",
-                        {
-                            $ifNull: [
-                                "$externalCallFields.event_sub_subject_id",
-                                "$externalCallFields.event_sub_subject_id2",
-                            ],
-                        },
-                    ],
-                },
-            },
-        },
-        {
-            $lookup: {
-                from: "departmentsSubjects",
-                let: { sid: "$effectiveSubjectId", c: cityName },
-                pipeline: [
-                    {
-                        $match: {
-                            $expr: {
-                                $and: [
-                                    { $eq: ["$cityName", "$$c"] },
-                                    {
-                                        $or: [
-                                            { $eq: ["$subject_id", { $ifNull: ["$$sid", ""] }] },
-                                            {
-                                                $eq: ["$sub_subject_id", { $ifNull: ["$$sid", ""] }],
-                                            },
-                                            {
-                                                $eq: ["$sub_subject_id2", { $ifNull: ["$$sid", ""] }],
-                                            },
-                                        ],
-                                    },
-                                ],
-                            },
-                        },
-                    },
-                    { $limit: 1 },
-                ],
-                as: "subj",
-            },
-        },
-        {
-            $addFields: {
-                subject_id: {
-                    $cond: {
-                        if: { $gt: [{ $size: "$subj" }, 0] },
-                        then: {
-                            $ifNull: [{ $arrayElemAt: ["$subj.subject_id", 0] }, ""],
-                        },
-                        else: "",
-                    },
-                },
-                subject: {
-                    $cond: {
-                        if: { $gt: [{ $size: "$subj" }, 0] },
-                        then: {
-                            $ifNull: [
-                                { $arrayElemAt: ["$subj.subjectName", 0] },
-                                "Unclassified",
-                            ],
-                        },
-                        else: "Unclassified",
-                    },
-                },
-            },
-        },
-        {
-            $group: {
-                _id: "$subject_id",
-                subject: { $first: "$subject" },
-                count: { $sum: 1 },
-            },
-        },
-        { $sort: { count: -1 } },
-    ])
-        .toArray();
-    const total = rows.reduce((s, r) => s + r.count, 0);
-    return rows.map((r) => ({
-        subject_name: r.subject,
-        subject_id: r._id,
-        count: r.count,
-        percentage: total > 0 ? Math.round((r.count / total) * 100) : 0,
-    }));
-}
 const findTicketByQuery = async (query) => {
     return await (0, exports.getTicketsCollection)().findOne(query);
 };

package/dist/municipal/tickets/tickets.getters.js.map

@@ -1 +1 @@
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package/dist/municipal/tickets/tickets.statistics.aggregation.d.ts

@@ -0,0 +1,69 @@
+import { CityName } from "../utils/types";
+import type { TicketStatsDateRange } from "./tickets.types";
+/** Legacy draft detection for tickets created before isDraft existed. */
+export declare const isDraftSubjectIdExpr: {
+    $or: ({
+        $eq: (string | {
+            $type: string;
+        })[];
+        $regexMatch?: undefined;
+    } | {
+        $eq: (string | null)[];
+        $regexMatch?: undefined;
+    } | {
+        $regexMatch: {
+            input: {
+                $ifNull: string[];
+            };
+            regex: RegExp;
+        };
+        $eq?: undefined;
+    })[];
+};
+/**
+ * Draft when isDraft is true, not draft when isDraft is false,
+ * otherwise fall back to legacy subject-id heuristic for older tickets.
+ */
+export declare const isDraftTicketExpr: {
+    $or: ({
+        $eq: (string | boolean)[];
+        $and?: undefined;
+    } | {
+        $and: ({
+            $or: ({
+                $eq: (string | {
+                    $type: string;
+                })[];
+                $regexMatch?: undefined;
+            } | {
+                $eq: (string | null)[];
+                $regexMatch?: undefined;
+            } | {
+                $regexMatch: {
+                    input: {
+                        $ifNull: string[];
+                    };
+                    regex: RegExp;
+                };
+                $eq?: undefined;
+            })[];
+        } | {
+            $ne: (string | boolean)[];
+        })[];
+        $eq?: undefined;
+    })[];
+};
+export declare const ticketsWithCallSidMatch: (cityName: CityName, dateRange: TicketStatsDateRange) => {
+    createdAt: {
+        $gte: Date;
+        $lte: Date;
+    };
+    cityName: string;
+    callSid: {
+        $exists: boolean;
+        $nin: (string | null)[];
+    };
+};
+export declare const subjectResolutionStages: (cityName: CityName) => Record<string, unknown>[];
+export declare const runTicketStatsAggregate: <T>(pipeline: Record<string, unknown>[]) => Promise<T[]>;
+//# sourceMappingURL=tickets.statistics.aggregation.d.ts.map

package/dist/municipal/tickets/tickets.statistics.aggregation.d.ts.map

@@ -0,0 +1 @@
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package/dist/municipal/tickets/tickets.statistics.aggregation.js

@@ -0,0 +1,99 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.runTicketStatsAggregate = exports.subjectResolutionStages = exports.ticketsWithCallSidMatch = exports.isDraftTicketExpr = exports.isDraftSubjectIdExpr = void 0;
+const tickets_constants_1 = require("./tickets.constants");
+const tickets_getters_1 = require("./tickets.getters");
+const effectiveSubjectIdExpr = {
+    $ifNull: [
+        "$externalCallFields.event_subject_id",
+        {
+            $ifNull: [
+                "$externalCallFields.event_sub_subject_id",
+                "$externalCallFields.event_sub_subject_id2",
+            ],
+        },
+    ],
+};
+const departmentsSubjectsLookup = (cityName) => ({
+    $lookup: {
+        from: "departmentsSubjects",
+        let: { sid: "$effectiveSubjectId", c: cityName },
+        pipeline: [
+            {
+                $match: {
+                    $expr: {
+                        $and: [
+                            { $eq: ["$cityName", "$$c"] },
+                            {
+                                $or: [
+                                    { $eq: ["$subject_id", { $ifNull: ["$$sid", ""] }] },
+                                    { $eq: ["$sub_subject_id", { $ifNull: ["$$sid", ""] }] },
+                                    { $eq: ["$sub_subject_id2", { $ifNull: ["$$sid", ""] }] },
+                                ],
+                            },
+                        ],
+                    },
+                },
+            },
+            { $limit: 1 },
+        ],
+        as: "subj",
+    },
+});
+const subjectLabelExpr = {
+    $cond: {
+        if: { $gt: [{ $size: "$subj" }, 0] },
+        then: {
+            $ifNull: [{ $arrayElemAt: ["$subj.subjectName", 0] }, tickets_constants_1.UNCLASSIFIED],
+        },
+        else: tickets_constants_1.UNCLASSIFIED,
+    },
+};
+const ticketDateMatch = (dateRange) => ({
+    createdAt: { $gte: dateRange.from, $lte: dateRange.to },
+});
+/** Legacy draft detection for tickets created before isDraft existed. */
+exports.isDraftSubjectIdExpr = {
+    $or: [
+        { $eq: [{ $type: "$externalCallFields.event_subject_id" }, "missing"] },
+        { $eq: ["$externalCallFields.event_subject_id", null] },
+        {
+            $regexMatch: {
+                input: { $ifNull: ["$externalCallFields.event_subject_id", ""] },
+                regex: /^\s*$/,
+            },
+        },
+    ],
+};
+/**
+ * Draft when isDraft is true, not draft when isDraft is false,
+ * otherwise fall back to legacy subject-id heuristic for older tickets.
+ */
+exports.isDraftTicketExpr = {
+    $or: [
+        { $eq: ["$isDraft", true] },
+        {
+            $and: [{ $ne: ["$isDraft", false] }, exports.isDraftSubjectIdExpr],
+        },
+    ],
+};
+const ticketsWithCallSidMatch = (cityName, dateRange) => ({
+    cityName,
+    callSid: { $exists: true, $nin: [null, ""] },
+    ...ticketDateMatch(dateRange),
+});
+exports.ticketsWithCallSidMatch = ticketsWithCallSidMatch;
+const subjectResolutionStages = (cityName) => [
+    { $addFields: { effectiveSubjectId: effectiveSubjectIdExpr } },
+    departmentsSubjectsLookup(cityName),
+    { $addFields: { subject: subjectLabelExpr } },
+];
+exports.subjectResolutionStages = subjectResolutionStages;
+const runTicketStatsAggregate = async (pipeline) => {
+    const rows = await (0, tickets_getters_1.getTicketsCollection)()
+        .aggregate(pipeline, { maxTimeMS: tickets_constants_1.STATS_MAX_TIME_MS })
+        .toArray();
+    return rows;
+};
+exports.runTicketStatsAggregate = runTicketStatsAggregate;
+//# sourceMappingURL=tickets.statistics.aggregation.js.map

package/dist/municipal/tickets/tickets.statistics.aggregation.js.map

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package/dist/municipal/tickets/tickets.statistics.getters.d.ts

@@ -0,0 +1,12 @@
+import { CityName } from "../utils/types";
+import type { TicketStatsDateRange, TicketStatsDateScope, TicketSubjectRow } from "./tickets.types";
+export declare const resolveTicketStatsDateRange: (dateScope?: TicketStatsDateScope) => TicketStatsDateRange;
+export declare const ticketStatsDateScopeFromYmd: (startStr: string, endStr: string, timezone: string) => TicketStatsDateScope;
+/** @deprecated Use findCallSidTicketCountsByCity instead. */
+export declare const findCallSidsWithTicketsByCity: (cityName: CityName, dateScope?: TicketStatsDateScope) => Promise<string[]>;
+export declare const findCallSidTicketCountsByCity: (cityName: CityName, dateScope?: TicketStatsDateScope) => Promise<Map<string, number>>;
+/** @deprecated Use findCallSidDraftTicketCountsByCity instead. */
+export declare const findCallSidsWithDraftTicketsByCity: (cityName: CityName, dateScope?: TicketStatsDateScope) => Promise<string[]>;
+export declare const findCallSidDraftTicketCountsByCity: (cityName: CityName, dateScope?: TicketStatsDateScope) => Promise<Map<string, number>>;
+export declare const findTicketSubjectRows: (cityName: CityName, dateScope?: TicketStatsDateScope) => Promise<TicketSubjectRow[]>;
+//# sourceMappingURL=tickets.statistics.getters.d.ts.map

package/dist/municipal/tickets/tickets.statistics.getters.d.ts.map

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package/dist/municipal/tickets/tickets.statistics.getters.js

@@ -0,0 +1,80 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.findTicketSubjectRows = exports.findCallSidDraftTicketCountsByCity = exports.findCallSidsWithDraftTicketsByCity = exports.findCallSidTicketCountsByCity = exports.findCallSidsWithTicketsByCity = exports.ticketStatsDateScopeFromYmd = exports.resolveTicketStatsDateRange = void 0;
+const date_utils_1 = require("../../utils/date.utils");
+const tickets_constants_1 = require("./tickets.constants");
+const tickets_statistics_aggregation_1 = require("./tickets.statistics.aggregation");
+const resolveTicketStatsDateRange = (dateScope) => {
+    const to = dateScope?.to ?? new Date();
+    const from = dateScope?.from ?? new Date(to.getTime() - tickets_constants_1.DEFAULT_LOOKBACK_DAYS * date_utils_1.DAY_MS);
+    return { from, to };
+};
+exports.resolveTicketStatsDateRange = resolveTicketStatsDateRange;
+const ticketStatsDateScopeFromYmd = (startStr, endStr, timezone) => ({
+    from: (0, date_utils_1.startOfCalendarDayInTz)(startStr, timezone),
+    to: (0, date_utils_1.endOfCalendarDayInTz)(endStr, timezone),
+});
+exports.ticketStatsDateScopeFromYmd = ticketStatsDateScopeFromYmd;
+/** @deprecated Use findCallSidTicketCountsByCity instead. */
+const findCallSidsWithTicketsByCity = async (cityName, dateScope) => {
+    const rows = await (0, tickets_statistics_aggregation_1.runTicketStatsAggregate)([
+        {
+            $match: (0, tickets_statistics_aggregation_1.ticketsWithCallSidMatch)(cityName, (0, exports.resolveTicketStatsDateRange)(dateScope)),
+        },
+        { $group: { _id: "$callSid" } },
+    ]);
+    return rows
+        .filter((r) => r._id != null && r._id !== "")
+        .map((r) => String(r._id));
+};
+exports.findCallSidsWithTicketsByCity = findCallSidsWithTicketsByCity;
+const findCallSidTicketCountsByCity = async (cityName, dateScope) => {
+    const rows = await (0, tickets_statistics_aggregation_1.runTicketStatsAggregate)([
+        {
+            $match: (0, tickets_statistics_aggregation_1.ticketsWithCallSidMatch)(cityName, (0, exports.resolveTicketStatsDateRange)(dateScope)),
+        },
+        { $group: { _id: "$callSid", ticketCount: { $sum: 1 } } },
+    ]);
+    return new Map(rows
+        .filter((r) => r._id != null && r._id !== "")
+        .map((r) => [String(r._id), r.ticketCount]));
+};
+exports.findCallSidTicketCountsByCity = findCallSidTicketCountsByCity;
+/** @deprecated Use findCallSidDraftTicketCountsByCity instead. */
+const findCallSidsWithDraftTicketsByCity = async (cityName, dateScope) => {
+    const rows = await (0, tickets_statistics_aggregation_1.runTicketStatsAggregate)([
+        { $match: (0, tickets_statistics_aggregation_1.ticketsWithCallSidMatch)(cityName, (0, exports.resolveTicketStatsDateRange)(dateScope)) },
+        { $match: { $expr: tickets_statistics_aggregation_1.isDraftTicketExpr } },
+        { $group: { _id: "$callSid" } },
+    ]);
+    return rows
+        .filter((r) => r._id != null && r._id !== "")
+        .map((r) => String(r._id));
+};
+exports.findCallSidsWithDraftTicketsByCity = findCallSidsWithDraftTicketsByCity;
+const findCallSidDraftTicketCountsByCity = async (cityName, dateScope) => {
+    const rows = await (0, tickets_statistics_aggregation_1.runTicketStatsAggregate)([
+        { $match: (0, tickets_statistics_aggregation_1.ticketsWithCallSidMatch)(cityName, (0, exports.resolveTicketStatsDateRange)(dateScope)) },
+        { $match: { $expr: tickets_statistics_aggregation_1.isDraftTicketExpr } },
+        { $group: { _id: "$callSid", ticketCount: { $sum: 1 } } },
+    ]);
+    return new Map(rows
+        .filter((r) => r._id != null && r._id !== "")
+        .map((r) => [String(r._id), r.ticketCount]));
+};
+exports.findCallSidDraftTicketCountsByCity = findCallSidDraftTicketCountsByCity;
+const findTicketSubjectRows = async (cityName, dateScope) => {
+    const rows = await (0, tickets_statistics_aggregation_1.runTicketStatsAggregate)([
+        {
+            $match: (0, tickets_statistics_aggregation_1.ticketsWithCallSidMatch)(cityName, (0, exports.resolveTicketStatsDateRange)(dateScope)),
+        },
+        ...(0, tickets_statistics_aggregation_1.subjectResolutionStages)(cityName),
+        { $project: { _id: 0, callSid: 1, subject: 1 } },
+    ]);
+    return rows.map((r) => ({
+        callSid: String(r.callSid),
+        subject: String(r.subject),
+    }));
+};
+exports.findTicketSubjectRows = findTicketSubjectRows;
+//# sourceMappingURL=tickets.statistics.getters.js.map

package/dist/municipal/tickets/tickets.statistics.getters.js.map

@@ -0,0 +1 @@
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package/dist/municipal/tickets/tickets.types.d.ts

@@ -5,6 +5,7 @@ export type Ticket = {
     createdAt: Date;
     updatedAt: Date;
     callSid?: string;
+    isDraft?: boolean;
     cityName: CityName;
     externalCallFields: {
         first_name?: string;
@@ -28,11 +29,20 @@ export type Ticket = {
     guestJwt?: string;
 };
 export type TicketDoc = WithId<Ticket>;
-/** Call count by department (subject). */
-export type SubjectStatsItem = {
-    subject_name: string;
-    subject_id: string;
+export type SubjectItem = {
+    subject: string;
     count: number;
-    percentage: number;
+};
+export type TicketSubjectRow = {
+    callSid: string;
+    subject: string;
+};
+export type TicketStatsDateScope = {
+    from?: Date;
+    to?: Date;
+};
+export type TicketStatsDateRange = {
+    from: Date;
+    to: Date;
 };
 //# sourceMappingURL=tickets.types.d.ts.map

package/dist/municipal/tickets/tickets.types.d.ts.map

@@ -1 +1 @@
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package/dist/talkpilot/calls/calls.constants.d.ts

@@ -0,0 +1,17 @@
+/** Customer role within a conference call. */
+export declare const CONFERENCE_ROLE_CUSTOMER: "customer";
+/** Supervisor role within a conference call. */
+export declare const CONFERENCE_ROLE_SUPERVISOR: "supervisor";
+/** Hours in a single day. */
+export declare const HOURS_PER_DAY = 24;
+/** Max execution time (ms) for calls statistics aggregations. */
+export declare const STATS_MAX_TIME_MS = 30000;
+/**
+ * When the client calls bar chart should group by week or month instead of day:
+ *   > MONTH threshold  -> one bar per month
+ *   > WEEK threshold   -> one bar per week
+ *   otherwise          -> one bar per day
+ */
+export declare const TREND_MONTH_BUCKET_MIN_MONTHS = 6;
+export declare const TREND_WEEK_BUCKET_MIN_MONTHS = 3;
+//# sourceMappingURL=calls.constants.d.ts.map

package/dist/talkpilot/calls/calls.constants.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"calls.constants.d.ts","sourceRoot":"","sources":["../../../src/talkpilot/calls/calls.constants.ts"],"names":[],"mappings":"AAAA,8CAA8C;AAC9C,eAAO,MAAM,wBAAwB,EAAG,UAAmB,CAAC;AAE5D,gDAAgD;AAChD,eAAO,MAAM,0BAA0B,EAAG,YAAqB,CAAC;AAEhE,6BAA6B;AAC7B,eAAO,MAAM,aAAa,KAAK,CAAC;AAEhC,iEAAiE;AACjE,eAAO,MAAM,iBAAiB,QAAS,CAAC;AAExC;;;;;GAKG;AACH,eAAO,MAAM,6BAA6B,IAAI,CAAC;AAC/C,eAAO,MAAM,4BAA4B,IAAI,CAAC"}

package/dist/talkpilot/calls/calls.constants.js

@@ -0,0 +1,20 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.TREND_WEEK_BUCKET_MIN_MONTHS = exports.TREND_MONTH_BUCKET_MIN_MONTHS = exports.STATS_MAX_TIME_MS = exports.HOURS_PER_DAY = exports.CONFERENCE_ROLE_SUPERVISOR = exports.CONFERENCE_ROLE_CUSTOMER = void 0;
+/** Customer role within a conference call. */
+exports.CONFERENCE_ROLE_CUSTOMER = "customer";
+/** Supervisor role within a conference call. */
+exports.CONFERENCE_ROLE_SUPERVISOR = "supervisor";
+/** Hours in a single day. */
+exports.HOURS_PER_DAY = 24;
+/** Max execution time (ms) for calls statistics aggregations. */
+exports.STATS_MAX_TIME_MS = 30_000;
+/**
+ * When the client calls bar chart should group by week or month instead of day:
+ *   > MONTH threshold  -> one bar per month
+ *   > WEEK threshold   -> one bar per week
+ *   otherwise          -> one bar per day
+ */
+exports.TREND_MONTH_BUCKET_MIN_MONTHS = 6;
+exports.TREND_WEEK_BUCKET_MIN_MONTHS = 3;
+//# sourceMappingURL=calls.constants.js.map

package/dist/talkpilot/calls/calls.constants.js.map

@@ -0,0 +1 @@
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package/dist/talkpilot/calls/calls.dashboard.d.ts

@@ -0,0 +1,3 @@
+import { DashboardStatsParams, DashboardStatsResult } from "./calls.types";
+export declare function getDashboardStats(params: DashboardStatsParams): Promise<DashboardStatsResult>;
+//# sourceMappingURL=calls.dashboard.d.ts.map

package/dist/talkpilot/calls/calls.dashboard.d.ts.map

@@ -0,0 +1 @@
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