@stacksjs/ts-cloud-core 0.1.1

package/src/observability/xray.ts

@@ -0,0 +1,358 @@
+/**
+ * AWS X-Ray Integration
+ * Distributed tracing for microservices and serverless applications
+ */
+
+export interface XRayConfig {
+  id: string
+  name: string
+  serviceName: string
+  samplingRate: number // 0-1 (e.g., 0.1 = 10%)
+  enableActiveTracing: boolean
+  segmentDocuments?: SegmentDocument[]
+}
+
+export interface SegmentDocument {
+  id: string
+  name: string
+  startTime: number
+  endTime?: number
+  subsegments?: SubSegment[]
+  annotations?: Record<string, string | number | boolean>
+  metadata?: Record<string, any>
+  http?: HttpData
+  aws?: AWSData
+  error?: boolean
+  fault?: boolean
+  throttle?: boolean
+}
+
+export interface SubSegment {
+  id: string
+  name: string
+  startTime: number
+  endTime?: number
+  namespace?: 'aws' | 'remote'
+  http?: HttpData
+  sql?: SqlData
+  annotations?: Record<string, string | number | boolean>
+  metadata?: Record<string, any>
+}
+
+export interface HttpData {
+  request?: {
+    method?: string
+    url?: string
+    userAgent?: string
+    clientIp?: string
+  }
+  response?: {
+    status?: number
+    contentLength?: number
+  }
+}
+
+export interface AWSData {
+  accountId?: string
+  operation?: string
+  region?: string
+  requestId?: string
+  queueUrl?: string
+  tableName?: string
+}
+
+export interface SqlData {
+  url?: string
+  preparation?: 'statement' | 'call'
+  databaseType?: string
+  databaseVersion?: string
+  driverVersion?: string
+  user?: string
+  sanitizedQuery?: string
+}
+
+export interface SamplingRule {
+  id: string
+  ruleName: string
+  priority: number
+  fixedRate: number
+  reservoirSize: number
+  serviceName: string
+  serviceType: string
+  host: string
+  httpMethod: string
+  urlPath: string
+  version: number
+}
+
+/**
+ * X-Ray manager
+ */
+export class XRayManager {
+  private configs: Map<string, XRayConfig> = new Map()
+  private samplingRules: Map<string, SamplingRule> = new Map()
+  private configCounter = 0
+  private ruleCounter = 0
+
+  /**
+   * Create X-Ray configuration
+   */
+  createConfig(config: Omit<XRayConfig, 'id'>): XRayConfig {
+    const id = `xray-config-${Date.now()}-${this.configCounter++}`
+
+    const xrayConfig: XRayConfig = {
+      id,
+      ...config,
+    }
+
+    this.configs.set(id, xrayConfig)
+
+    return xrayConfig
+  }
+
+  /**
+   * Create Lambda X-Ray configuration
+   */
+  createLambdaConfig(options: {
+    functionName: string
+    samplingRate?: number
+  }): XRayConfig {
+    return this.createConfig({
+      name: `${options.functionName}-xray`,
+      serviceName: options.functionName,
+      samplingRate: options.samplingRate || 0.1,
+      enableActiveTracing: true,
+    })
+  }
+
+  /**
+   * Create ECS X-Ray configuration
+   */
+  createECSConfig(options: {
+    serviceName: string
+    clusterName: string
+    samplingRate?: number
+  }): XRayConfig {
+    return this.createConfig({
+      name: `${options.serviceName}-xray`,
+      serviceName: `${options.clusterName}/${options.serviceName}`,
+      samplingRate: options.samplingRate || 0.05,
+      enableActiveTracing: true,
+    })
+  }
+
+  /**
+   * Create API Gateway X-Ray configuration
+   */
+  createAPIGatewayConfig(options: {
+    apiName: string
+    stage: string
+    samplingRate?: number
+  }): XRayConfig {
+    return this.createConfig({
+      name: `${options.apiName}-${options.stage}-xray`,
+      serviceName: `${options.apiName}/${options.stage}`,
+      samplingRate: options.samplingRate || 0.05,
+      enableActiveTracing: true,
+    })
+  }
+
+  /**
+   * Create sampling rule
+   */
+  createSamplingRule(rule: Omit<SamplingRule, 'id'>): SamplingRule {
+    const id = `sampling-rule-${Date.now()}-${this.ruleCounter++}`
+
+    const samplingRule: SamplingRule = {
+      id,
+      ...rule,
+    }
+
+    this.samplingRules.set(id, samplingRule)
+
+    return samplingRule
+  }
+
+  /**
+   * Create high-priority sampling rule (always trace)
+   */
+  createHighPrioritySamplingRule(options: {
+    ruleName: string
+    serviceName: string
+    urlPath: string
+  }): SamplingRule {
+    return this.createSamplingRule({
+      ruleName: options.ruleName,
+      priority: 100,
+      fixedRate: 1.0, // 100% sampling
+      reservoirSize: 100,
+      serviceName: options.serviceName,
+      serviceType: '*',
+      host: '*',
+      httpMethod: '*',
+      urlPath: options.urlPath,
+      version: 1,
+    })
+  }
+
+  /**
+   * Create error sampling rule (trace all errors)
+   */
+  createErrorSamplingRule(serviceName: string): SamplingRule {
+    return this.createSamplingRule({
+      ruleName: `${serviceName}-errors`,
+      priority: 200,
+      fixedRate: 1.0,
+      reservoirSize: 50,
+      serviceName,
+      serviceType: '*',
+      host: '*',
+      httpMethod: '*',
+      urlPath: '/error/*',
+      version: 1,
+    })
+  }
+
+  /**
+   * Create default sampling rule
+   */
+  createDefaultSamplingRule(serviceName: string, samplingRate: number = 0.05): SamplingRule {
+    return this.createSamplingRule({
+      ruleName: `${serviceName}-default`,
+      priority: 1000,
+      fixedRate: samplingRate,
+      reservoirSize: 10,
+      serviceName,
+      serviceType: '*',
+      host: '*',
+      httpMethod: '*',
+      urlPath: '*',
+      version: 1,
+    })
+  }
+
+  /**
+   * Get config
+   */
+  getConfig(id: string): XRayConfig | undefined {
+    return this.configs.get(id)
+  }
+
+  /**
+   * List configs
+   */
+  listConfigs(): XRayConfig[] {
+    return Array.from(this.configs.values())
+  }
+
+  /**
+   * Get sampling rule
+   */
+  getSamplingRule(id: string): SamplingRule | undefined {
+    return this.samplingRules.get(id)
+  }
+
+  /**
+   * List sampling rules
+   */
+  listSamplingRules(): SamplingRule[] {
+    return Array.from(this.samplingRules.values())
+  }
+
+  /**
+   * Generate CloudFormation for Lambda X-Ray
+   */
+  generateLambdaXRayCF(config: XRayConfig): any {
+    return {
+      TracingConfig: {
+        Mode: config.enableActiveTracing ? 'Active' : 'PassThrough',
+      },
+    }
+  }
+
+  /**
+   * Generate CloudFormation for API Gateway X-Ray
+   */
+  generateAPIGatewayXRayCF(config: XRayConfig): any {
+    return {
+      TracingEnabled: config.enableActiveTracing,
+    }
+  }
+
+  /**
+   * Generate ECS task definition with X-Ray sidecar
+   */
+  generateECSXRaySidecarCF(): any {
+    return {
+      Name: 'xray-daemon',
+      Image: 'public.ecr.aws/xray/aws-xray-daemon:latest',
+      Cpu: 32,
+      MemoryReservation: 256,
+      PortMappings: [
+        {
+          ContainerPort: 2000,
+          Protocol: 'udp',
+        },
+      ],
+    }
+  }
+
+  /**
+   * Generate sampling rules CloudFormation
+   */
+  generateSamplingRuleCF(rule: SamplingRule): any {
+    return {
+      Type: 'AWS::XRay::SamplingRule',
+      Properties: {
+        SamplingRule: {
+          RuleName: rule.ruleName,
+          Priority: rule.priority,
+          FixedRate: rule.fixedRate,
+          ReservoirSize: rule.reservoirSize,
+          ServiceName: rule.serviceName,
+          ServiceType: rule.serviceType,
+          Host: rule.host,
+          HTTPMethod: rule.httpMethod,
+          URLPath: rule.urlPath,
+          Version: rule.version,
+          ResourceARN: '*',
+        },
+      },
+    }
+  }
+
+  /**
+   * Create a distributed trace
+   */
+  createTrace(
+    traceId: string,
+    spans: Array<{ spanId: string; name: string; duration: number; tags: Record<string, any> }>
+  ): {
+    id: string
+    traceId: string
+    spans: Array<{ spanId: string; name: string; duration: number; tags: Record<string, any> }>
+  } {
+    const id = `trace-${Date.now()}-${this.configCounter++}`
+    const trace = {
+      id,
+      traceId,
+      spans,
+    }
+    return trace
+  }
+
+  /**
+   * Clear all data
+   */
+  clear(): void {
+    this.configs.clear()
+    this.samplingRules.clear()
+    this.configCounter = 0
+    this.ruleCounter = 0
+  }
+}
+
+/**
+ * Global X-Ray manager instance
+ */
+export const xrayManager: XRayManager = new XRayManager()

package/src/phone/advanced/analytics.ts

@@ -0,0 +1,349 @@
+/**
+ * Call Analytics and Reporting
+ *
+ * Provides call metrics, reporting, and insights
+ */
+
+export interface CallMetrics {
+  period: string
+  totalCalls: number
+  answeredCalls: number
+  missedCalls: number
+  abandonedCalls: number
+  voicemails: number
+  averageWaitTime: number
+  averageHandleTime: number
+  averageTalkTime: number
+  serviceLevel: number
+  abandonRate: number
+  answerRate: number
+}
+
+export interface AgentMetrics {
+  agentId: string
+  agentName: string
+  callsHandled: number
+  averageHandleTime: number
+  averageTalkTime: number
+  averageHoldTime: number
+  occupancy: number
+  availability: number
+}
+
+export interface QueueMetrics {
+  queueId: string
+  queueName: string
+  callsInQueue: number
+  oldestCallWaitTime: number
+  averageWaitTime: number
+  agentsAvailable: number
+  agentsOnCall: number
+}
+
+export interface CallInsight {
+  callId: string
+  sentiment: 'positive' | 'neutral' | 'negative'
+  topics: string[]
+  keywords: string[]
+  issues: string[]
+  resolution: boolean
+  customerSatisfaction?: number
+}
+
+/**
+ * Call Analytics Module
+ */
+export class CallAnalytics {
+  /**
+   * Lambda code for aggregating call metrics
+   */
+  static MetricsAggregatorCode = `
+const { DynamoDBClient, QueryCommand, PutItemCommand, ScanCommand } = require('@aws-sdk/client-dynamodb');
+
+const dynamodb = new DynamoDBClient({});
+const CALL_LOG_TABLE = process.env.CALL_LOG_TABLE;
+const METRICS_TABLE = process.env.METRICS_TABLE;
+
+exports.handler = async (event) => {
+  console.log('Metrics aggregator event:', JSON.stringify(event, null, 2));
+
+  const now = new Date();
+  const hourAgo = new Date(now.getTime() - 60 * 60 * 1000);
+  const dayAgo = new Date(now.getTime() - 24 * 60 * 60 * 1000);
+
+  try {
+    // Get calls from the last hour
+    const hourlyResult = await dynamodb.send(new ScanCommand({
+      TableName: CALL_LOG_TABLE,
+      FilterExpression: 'startTime >= :hourAgo',
+      ExpressionAttributeValues: {
+        ':hourAgo': { S: hourAgo.toISOString() },
+      },
+    }));
+
+    const hourlyCalls = hourlyResult.Items || [];
+    const hourlyMetrics = calculateMetrics(hourlyCalls, 'hourly');
+
+    // Save hourly metrics
+    await dynamodb.send(new PutItemCommand({
+      TableName: METRICS_TABLE,
+      Item: {
+        period: { S: \`hourly-\${now.toISOString().slice(0, 13)}\` },
+        type: { S: 'hourly' },
+        timestamp: { S: now.toISOString() },
+        metrics: { S: JSON.stringify(hourlyMetrics) },
+        ttl: { N: String(Math.floor(Date.now() / 1000) + 7 * 24 * 60 * 60) },
+      },
+    }));
+
+    // Get calls from the last day for daily metrics
+    const dailyResult = await dynamodb.send(new ScanCommand({
+      TableName: CALL_LOG_TABLE,
+      FilterExpression: 'startTime >= :dayAgo',
+      ExpressionAttributeValues: {
+        ':dayAgo': { S: dayAgo.toISOString() },
+      },
+    }));
+
+    const dailyCalls = dailyResult.Items || [];
+    const dailyMetrics = calculateMetrics(dailyCalls, 'daily');
+
+    // Save daily metrics
+    await dynamodb.send(new PutItemCommand({
+      TableName: METRICS_TABLE,
+      Item: {
+        period: { S: \`daily-\${now.toISOString().slice(0, 10)}\` },
+        type: { S: 'daily' },
+        timestamp: { S: now.toISOString() },
+        metrics: { S: JSON.stringify(dailyMetrics) },
+        ttl: { N: String(Math.floor(Date.now() / 1000) + 90 * 24 * 60 * 60) },
+      },
+    }));
+
+    console.log('Metrics aggregated successfully');
+    return { statusCode: 200 };
+  } catch (error) {
+    console.error('Error aggregating metrics:', error);
+    return { statusCode: 500, error: error.message };
+  }
+};
+
+function calculateMetrics(calls, period) {
+  const totalCalls = calls.length;
+  const answeredCalls = calls.filter(c => c.status?.S === 'answered').length;
+  const missedCalls = calls.filter(c => c.status?.S === 'missed').length;
+  const abandonedCalls = calls.filter(c => c.status?.S === 'abandoned').length;
+  const voicemails = calls.filter(c => c.hasVoicemail?.BOOL).length;
+
+  const waitTimes = calls
+    .filter(c => c.waitTime?.N)
+    .map(c => parseFloat(c.waitTime.N));
+  const handleTimes = calls
+    .filter(c => c.handleTime?.N)
+    .map(c => parseFloat(c.handleTime.N));
+  const talkTimes = calls
+    .filter(c => c.talkTime?.N)
+    .map(c => parseFloat(c.talkTime.N));
+
+  const averageWaitTime = waitTimes.length > 0
+    ? waitTimes.reduce((a, b) => a + b, 0) / waitTimes.length
+    : 0;
+  const averageHandleTime = handleTimes.length > 0
+    ? handleTimes.reduce((a, b) => a + b, 0) / handleTimes.length
+    : 0;
+  const averageTalkTime = talkTimes.length > 0
+    ? talkTimes.reduce((a, b) => a + b, 0) / talkTimes.length
+    : 0;
+
+  // Service level: % of calls answered within 20 seconds
+  const answeredWithin20s = calls.filter(c =>
+    c.status?.S === 'answered' && parseFloat(c.waitTime?.N || 999) <= 20
+  ).length;
+  const serviceLevel = totalCalls > 0 ? (answeredWithin20s / totalCalls) * 100 : 100;
+
+  return {
+    period,
+    totalCalls,
+    answeredCalls,
+    missedCalls,
+    abandonedCalls,
+    voicemails,
+    averageWaitTime: Math.round(averageWaitTime),
+    averageHandleTime: Math.round(averageHandleTime),
+    averageTalkTime: Math.round(averageTalkTime),
+    serviceLevel: Math.round(serviceLevel * 10) / 10,
+    abandonRate: totalCalls > 0 ? Math.round((abandonedCalls / totalCalls) * 1000) / 10 : 0,
+    answerRate: totalCalls > 0 ? Math.round((answeredCalls / totalCalls) * 1000) / 10 : 0,
+  };
+}
+`
+
+  /**
+   * Lambda code for real-time queue metrics
+   */
+  static QueueMetricsCode = `
+const { ConnectClient, GetCurrentMetricDataCommand, ListQueuesCommand } = require('@aws-sdk/client-connect');
+
+const connect = new ConnectClient({});
+const INSTANCE_ID = process.env.CONNECT_INSTANCE_ID;
+
+exports.handler = async (event) => {
+  console.log('Queue metrics request:', JSON.stringify(event, null, 2));
+
+  try {
+    // List queues
+    const queuesResult = await connect.send(new ListQueuesCommand({
+      InstanceId: INSTANCE_ID,
+      QueueTypes: ['STANDARD'],
+    }));
+
+    const queues = queuesResult.QueueSummaryList || [];
+    const metrics = [];
+
+    for (const queue of queues) {
+      // Get current metrics for queue
+      const metricsResult = await connect.send(new GetCurrentMetricDataCommand({
+        InstanceId: INSTANCE_ID,
+        Filters: {
+          Queues: [queue.Id],
+          Channels: ['VOICE'],
+        },
+        CurrentMetrics: [
+          { Name: 'AGENTS_AVAILABLE', Unit: 'COUNT' },
+          { Name: 'AGENTS_ON_CALL', Unit: 'COUNT' },
+          { Name: 'CONTACTS_IN_QUEUE', Unit: 'COUNT' },
+          { Name: 'OLDEST_CONTACT_AGE', Unit: 'SECONDS' },
+        ],
+      }));
+
+      const metricData = metricsResult.MetricResults?.[0]?.Collections || [];
+      const queueMetrics = {
+        queueId: queue.Id,
+        queueName: queue.Name,
+        callsInQueue: 0,
+        oldestCallWaitTime: 0,
+        agentsAvailable: 0,
+        agentsOnCall: 0,
+      };
+
+      for (const metric of metricData) {
+        switch (metric.Metric?.Name) {
+          case 'CONTACTS_IN_QUEUE':
+            queueMetrics.callsInQueue = metric.Value || 0;
+            break;
+          case 'OLDEST_CONTACT_AGE':
+            queueMetrics.oldestCallWaitTime = metric.Value || 0;
+            break;
+          case 'AGENTS_AVAILABLE':
+            queueMetrics.agentsAvailable = metric.Value || 0;
+            break;
+          case 'AGENTS_ON_CALL':
+            queueMetrics.agentsOnCall = metric.Value || 0;
+            break;
+        }
+      }
+
+      metrics.push(queueMetrics);
+    }
+
+    return {
+      statusCode: 200,
+      headers: { 'Content-Type': 'application/json' },
+      body: JSON.stringify(metrics),
+    };
+  } catch (error) {
+    console.error('Error getting queue metrics:', error);
+    return {
+      statusCode: 500,
+      body: JSON.stringify({ error: error.message }),
+    };
+  }
+};
+`
+
+  /**
+   * Create metrics DynamoDB table
+   */
+  static createMetricsTable(config: { slug: string }): Record<string, any> {
+    return {
+      [`${config.slug}CallMetricsTable`]: {
+        Type: 'AWS::DynamoDB::Table',
+        Properties: {
+          TableName: `${config.slug}-call-metrics`,
+          BillingMode: 'PAY_PER_REQUEST',
+          AttributeDefinitions: [
+            { AttributeName: 'period', AttributeType: 'S' },
+          ],
+          KeySchema: [
+            { AttributeName: 'period', KeyType: 'HASH' },
+          ],
+          TimeToLiveSpecification: {
+            AttributeName: 'ttl',
+            Enabled: true,
+          },
+        },
+      },
+    }
+  }
+
+  /**
+   * Create metrics aggregator Lambda
+   */
+  static createMetricsAggregatorLambda(config: {
+    slug: string
+    roleArn: string
+    callLogTable: string
+    metricsTable: string
+  }): Record<string, any> {
+    return {
+      [`${config.slug}CallMetricsAggregatorLambda`]: {
+        Type: 'AWS::Lambda::Function',
+        Properties: {
+          FunctionName: `${config.slug}-call-metrics-aggregator`,
+          Runtime: 'nodejs20.x',
+          Handler: 'index.handler',
+          Role: config.roleArn,
+          Timeout: 60,
+          MemorySize: 256,
+          Code: {
+            ZipFile: CallAnalytics.MetricsAggregatorCode,
+          },
+          Environment: {
+            Variables: {
+              CALL_LOG_TABLE: config.callLogTable,
+              METRICS_TABLE: config.metricsTable,
+            },
+          },
+        },
+      },
+    }
+  }
+
+  /**
+   * Create EventBridge rule for hourly metrics
+   */
+  static createMetricsSchedule(config: {
+    slug: string
+    lambdaArn: string
+  }): Record<string, any> {
+    return {
+      [`${config.slug}CallMetricsSchedule`]: {
+        Type: 'AWS::Events::Rule',
+        Properties: {
+          Name: `${config.slug}-call-metrics-schedule`,
+          Description: 'Aggregate call metrics hourly',
+          ScheduleExpression: 'rate(1 hour)',
+          State: 'ENABLED',
+          Targets: [
+            {
+              Id: 'MetricsAggregatorTarget',
+              Arn: config.lambdaArn,
+            },
+          ],
+        },
+      },
+    }
+  }
+}
+
+export default CallAnalytics